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Please listen carefully as our options have recently changed. Press 1 for administration, sales, installation, and CCTV inquiries. Press 2 for security monitoring center. Please hold a moment.\n\nPost poems. Where do you find that comes from? Well, it varies. You know, like, being 16, I don't Sexual. Carmel speaking.\n\nChannel 0: Yes, dear. Good morning. I'm looking for Grant Belser.\n\nChannel 1: Who's calling?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: From from where, Mary?\n\nChannel 0: Vigilance\n\nChannel 1: Yep. And what's it regarding?\n\nChannel 0: yep. I'm just following up on the email that we sent to him. Is he available?\n\nChannel 1: Look. He's not in the office at the moment. Can you send me a copy of the email?\n\nChannel 0: Okay. Sure. May I know the email?\n\nChannel 1: Yes. Carmel, c a r m e l,\n\nChannel 0: Mhmm.\n\nChannel 1: @Sectrol,sec\n\nChannel 0: Mhmm.\n\nChannel 1: t r o l, dot com dot a u, and I'll have a look at it.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Good. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling SecToll Security.","start":1.04,"end":2.98,"sentiment":"positive","sentiment_score":0.3717927287022273},{"text":"Please listen carefully as our options have recently changed.","start":3.6,"end":6.66,"sentiment":"neutral","sentiment_score":0.09437467323409186},{"text":"Press 1 for administration, sales, installation, and CCTV inquiries.","start":7.44,"end":12.42,"sentiment":"neutral","sentiment_score":0.030904476944771078},{"text":"Press 2 for security monitoring center.","start":13.595,"end":16.575,"sentiment":"neutral","sentiment_score":0.0126463552005589},{"text":"Please hold a moment.","start":22.715,"end":23.935001,"sentiment":"neutral","sentiment_score":0.003326512640342117}],"sentiment":"neutral","sentiment_score":0.10139567369376035,"channel":1,"num_words":34,"start":1.04,"end":23.935001},{"sentences":[{"text":"Post poems.","start":24.955,"end":25.615,"sentiment":"neutral","sentiment_score":-0.014286893419921398},{"text":"Where do you find that comes from?","start":25.915,"end":27.27,"sentiment":"neutral","sentiment_score":-0.021313323639333248},{"text":"Well, it varies.","start":27.43,"end":28.17,"sentiment":"neutral","sentiment_score":-0.09082102278868358},{"text":"You know, like, being 16, I don't Sexual.","start":28.23,"end":31.29,"sentiment":"neutral","sentiment_score":-0.11538076493889093},{"text":"Carmel speaking.","start":31.35,"end":32.25,"sentiment":"neutral","sentiment_score":-0.04921018145978451}],"sentiment":"neutral","sentiment_score":-0.06689530014145104,"channel":1,"num_words":22,"start":24.955,"end":32.25},{"sentences":[{"text":"Yes, dear.","start":33.45,"end":34.170002,"sentiment":"neutral","sentiment_score":0.06875049881637096},{"text":"Good morning.","start":34.170002,"end":34.73,"sentiment":"neutral","sentiment_score":0.2669622302055359},{"text":"I'm looking for Grant Belser.","start":34.73,"end":36.59,"sentiment":"neutral","sentiment_score":0.08072101175785065}],"sentiment":"neutral","sentiment_score":0.11944783520367411,"channel":0,"num_words":9,"start":33.45,"end":36.59},{"sentences":[{"text":"Who's calling?","start":37.43,"end":38.25,"sentiment":"neutral","sentiment_score":0.030245154164731503}],"sentiment":"neutral","sentiment_score":0.030245154164731503,"channel":1,"num_words":2,"start":37.43,"end":38.25},{"sentences":[{"text":"Mary from Vigilance AI.","start":39.29,"end":42.03,"sentiment":"neutral","sentiment_score":0.03105412144213915}],"sentiment":"neutral","sentiment_score":0.03105412144213915,"channel":0,"num_words":4,"start":39.29,"end":42.03},{"sentences":[{"text":"From from where, Mary?","start":43.695,"end":45.155,"sentiment":"neutral","sentiment_score":0.009772890480235219}],"sentiment":"neutral","sentiment_score":0.009772890480235219,"channel":1,"num_words":4,"start":43.695,"end":45.155},{"sentences":[{"text":"Vigilance","start":46.195,"end":46.695,"sentiment":"neutral","sentiment_score":0.004100413993000984}],"sentiment":"neutral","sentiment_score":0.004100413993000984,"channel":0,"num_words":1,"start":46.195,"end":46.695},{"sentences":[{"text":"Yep.","start":48.415,"end":48.915,"sentiment":"neutral","sentiment_score":-0.005997725762426853},{"text":"And what's it regarding?","start":50.175,"end":51.315,"sentiment":"neutral","sentiment_score":-0.014029541285708547}],"sentiment":"neutral","sentiment_score":-0.012423178181052208,"channel":1,"num_words":5,"start":48.415,"end":51.315},{"sentences":[{"text":"yep.","start":52.515,"end":53.015,"sentiment":"neutral","sentiment_score":-0.025262324139475822},{"text":"I'm just following up on the email that we sent to him.","start":53.075,"end":56.435,"sentiment":"neutral","sentiment_score":-0.007949881566067537},{"text":"Is he available?","start":56.435,"end":57.415,"sentiment":"neutral","sentiment_score":-0.011733661405742168}],"sentiment":"neutral","sentiment_score":-0.009741367946844548,"channel":0,"num_words":16,"start":52.515,"end":57.415},{"sentences":[{"text":"Look.","start":58.55,"end":58.79,"sentiment":"neutral","sentiment_score":-0.04223284125328064},{"text":"He's not in the office at the moment.","start":58.79,"end":60.33,"sentiment":"neutral","sentiment_score":-0.1457589017227292},{"text":"Can you send me a copy of the email?","start":61.03,"end":62.97,"sentiment":"neutral","sentiment_score":-0.04937505473693212}],"sentiment":"neutral","sentiment_score":-0.0918155304259724,"channel":1,"num_words":18,"start":58.55,"end":62.97},{"sentences":[{"text":"Okay.","start":64.39,"end":64.71,"sentiment":"neutral","sentiment_score":-0.0021954625844955444},{"text":"Sure.","start":64.71,"end":65.03,"sentiment":"neutral","sentiment_score":0.005640500225126743},{"text":"May I know the email?","start":65.03,"end":66.17,"sentiment":"neutral","sentiment_score":-0.0075901512056589125}],"sentiment":"neutral","sentiment_score":-0.004929388341094766,"channel":0,"num_words":7,"start":64.39,"end":66.17},{"sentences":[{"text":"Yes.","start":66.845,"end":67.325005,"sentiment":"neutral","sentiment_score":0.014686626382172108},{"text":"Carmel, c a r m e l,","start":67.325005,"end":70.865005,"sentiment":"neutral","sentiment_score":0.0004234665871730873}],"sentiment":"neutral","sentiment_score":0.002206361561547965,"channel":1,"num_words":8,"start":66.845,"end":70.865005},{"sentences":[{"text":"Mhmm.","start":71.43,"end":71.93,"sentiment":"neutral","sentiment_score":-0.004631465300917625}],"sentiment":"neutral","sentiment_score":-0.004631465300917625,"channel":0,"num_words":1,"start":71.43,"end":71.93},{"sentences":[{"text":"@Sectrol,sec","start":72.285,"end":75.025,"sentiment":"neutral","sentiment_score":-0.0043733008205890656}],"sentiment":"neutral","sentiment_score":-0.0043733008205890656,"channel":1,"num_words":1,"start":72.285,"end":75.025},{"sentences":[{"text":"Mhmm.","start":74.575005,"end":75.075005,"sentiment":"neutral","sentiment_score":-0.003088623285293579}],"sentiment":"neutral","sentiment_score":-0.003088623285293579,"channel":0,"num_words":1,"start":74.575005,"end":75.075005},{"sentences":[{"text":"t r o l, dot com dot a u, and I'll have a look at it.","start":75.165,"end":80.465004,"sentiment":"neutral","sentiment_score":0.006805011769756675}],"sentiment":"neutral","sentiment_score":0.006805011769756675,"channel":1,"num_words":16,"start":75.165,"end":80.465004},{"sentences":[{"text":"Okay.","start":81.055,"end":81.555,"sentiment":"neutral","sentiment_score":0.1649564653635025},{"text":"Thank you.","start":81.775,"end":82.595,"sentiment":"positive","sentiment_score":0.40358206629753113}],"sentiment":"neutral","sentiment_score":0.3240401993195216,"channel":0,"num_words":3,"start":81.055,"end":82.595},{"sentences":[{"text":"Good.","start":82.13688,"end":82.63688,"sentiment":"positive","sentiment_score":0.4132631719112396},{"text":"Thank you.","start":82.69688,"end":83.256874,"sentiment":"positive","sentiment_score":0.4938318431377411},{"text":"Bye bye.","start":83.256874,"end":83.99687,"sentiment":"neutral","sentiment_score":0.2341850996017456}],"sentiment":"positive","sentiment_score":0.3738594114780426,"channel":1,"num_words":5,"start":82.13688,"end":83.99687}]},"summary":{"result":"success","short":"A customer calls SecToll Security and is prompted to select options for administration, sales, installation, and CCTV inquiries. They are put on hold briefly before being connected to a representative named Carmel. The customer is looking for Grant Belser and Carmel asks for a copy of an email regarding a previous call. Carmel promises to look into the email and the call ends with the customer thanking Carmel and saying goodbye."},"intents":{"segments":[{"text":"Can you send me a copy of the email? Okay. Sure.","start_word":106,"end_word":116,"intents":[{"intent":"Request email","confidence_score":0.12836887}]}]},"sentiments":{"segments":[{"text":"Thank you for calling SecToll Security.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.379204660654068},{"text":"Please listen carefully as our options have recently changed. Press 1 for administration, sales, installation, and CCTV inquiries. Press 2 for security monitoring center. Please hold a moment. Post poems. Where do you find that comes from? Well, it varies. You know, like, being 16, I don't Sexual. Carmel speaking. Yes, dear. Good morning. I'm looking for Grant Belser. Who's calling? Mary from Vigilance AI. From from where, Mary? Vigilance Yep. And what's it regarding? yep. I'm just following up on the email that we sent to him. Is he available? Look. He's not in the office at the moment. Can you send me a copy of the email? Okay. Sure. May I know the email? Yes. Carmel, c a r m e l, Mhmm. @Sectrol,sec Mhmm. t r o l, dot com dot a u, and I'll have a look at it. Okay.","start_word":6,"end_word":149,"sentiment":"neutral","sentiment_score":-0.003189858514815569},{"text":"Thank you. Good. Thank you.","start_word":150,"end_word":154,"sentiment":"positive","sentiment_score":0.4355450570583343},{"text":"Bye bye.","start_word":155,"end_word":156,"sentiment":"neutral","sentiment_score":0.26472654938697815}],"average":{"sentiment":"neutral","sentiment_score":0.027862616692589465}}}}