{"metadata":{"transaction_key":"deprecated","request_id":"01a03209-3458-7942-af50-d667b3ce9977","sha256":"993a1b9be9f552c998786f608e1ada0787c89db7d5edd3e99f6255eb0b2a1053","created":"2026-08-24T04:31:01.600Z","duration":1190.5199,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2642,"output_tokens":105},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2879,"output_tokens":2885},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2879,"output_tokens":196}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you? Uh-huh. Yeah. Mhmm. Mhmm. Yeah. I can walk you through the instruction Mhmm. Mhmm. So is the router connected to the NTD box? The box mounted to your wall. Okay. Is there other cable other than the white one that we can use? Mhmm. Is there a yellow one? Okay. Can we use the yellow cable instead? So the first end is at the router, then the other end should be at the NDD box. Yeah. Okay. Mhmm. And does it has a lot of ports? Like, Ethernet one, two, three to four? Or only one? Okay. Can you connect the yellow cable to the big one? Yeah. The Ethernet one should be at the first port. Ethernet one, it says. Look underneath the ports available. There is, like, name written what are the sports? Mhmm. So on your router, there is w a n port. At the back of it yeah. It says w a n. Yeah. Yeah. Connect the yellow cable there. And the other end of the cable should be at the black box on your wall, the one at the first port. Can you read what is the first port? It says one only. Not Ethernet. Yeah. That's correct. Kindly connect it there. Mhmm. So are you able to log in to the router's interface or not yet? Okay. Can you do you have a laptop or computer? Okay. We can use your phone, but, yeah, sometimes phone is not working. Yeah. So but yeah. But we can try. Please connect your phone to the router's Wi Fi. Okay. Hang on. Hello? Yeah. Is it okay if I give you a callback? I'll just check the network side on your end. Hang on. Yeah. Okay. Let's just proceed then. Just check it later. Okay. Please, yeah, connect your phone to the router even though it has no Internet connection yet. It's connected? It should be connected. Yeah. Here. Mhmm. Yeah. Because there's no Internet connection yet. Open a browser like a Safari, Google, then type in the IP address that you can see under meet your router. IP add can you see IP address at the back of your router? There should be a sticker written IP address. Usually, it's something like one nine two dot one six eight dot one dot one or similar. Yeah. Yeah. Just copy it as it is. Then once entered, it will bring you to a web page where it will ask a default username and password. Kindly use the username and password as well at the back of your router. Mhmm. Okay. Kindly look for PPPoE settings option, usually under Internet or one settings, w a n settings. There's no settings? How about Internet? Sorry. For the? Can you skip that one? Can you see a PPPoE, like, connection type? It's asking for a connection type. Yeah. Kindly choose PPPOE. Then it will ask you a username and password again. Kindly type in the one that I provided via email. The PPPOE username, 1252@airtel.net.au? Okay. And did you click save? Does it is it successful? Mhmm. Okay. Have you tried to did you reset the router already earlier before or no? Okay. Can we try it again? Can we do reset again then enter the credentials again? Mhmm. Is this router brand new or used already? Okay. But this is used already. Mhmm. Okay. Okay. Okay. Yeah. Let's just check again. If we still cannot establish a connection, maybe the router is still locked in with the previous ISP. That's why for some reason, we cannot establish a new one manually. Yeah. Mhmm. But if ever you opt the twelve month contract that has a free router, if ever this still doesn't work, we can provide you a free one. You just need to settle the delivery fee before we Sorry? Yeah. Let's try again. Yeah. Mhmm. Yeah. Thank you. Can you skip it? Yeah. Correct. Mhmm. Is there an option? Can you skip it again? Can you skip it as well? Yeah. What's important is we enter the credentials correctly. Can you skip it again? Sorry? A Wi Fi password? Mhmm. Since it re yeah. Since it reset it again since we reset it again, it will bring back to its default password. So kindly let's not change it for now. Is there a skip option as well? Wireless or wired? Can you choose wireless? Mhmm. So it so no still no connection means? Can you screenshot that one? Screenshot for for me to also see it. Yeah. So it did not, yeah, it did not establish the connection. It went failed. And is it done? Okay. Yeah. So there's no Internet connection. Right? Yeah. Kindly send me the screenshot. I'll also add some pictures. Hang on. Let me just send you a response again. Let me send it. There you go. First, to further investigate the issue, clear photo of the label on the back of your router. Photo of the NTT. Yeah. Indicator lights. Yeah. Have you received my email again? Mhmm. Yeah. For us to just have a reference. Mhmm. Yeah. So I'll just wait for the pictures. And after I I after reviewed, I'll get back to you if we can troubleshoot further the router or you need to get a new one before we proceed to getting a new one. Yeah. Mhmm. Yeah. Or a call. Yeah. I'll respond to the email or give give you a callback. Okay. Okay. Sure. No worries. I'll just reply with the email if you have other instruction. Okay. Thank you. Bye for now. You're welcome. Bye.","confidence":0.9951172,"words":[{"word":"hello","start":1.5999999,"end":2.08,"confidence":0.9760742,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.1703079640865326},{"word":"good","start":2.08,"end":2.32,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4656994640827179},{"word":"afternoon","start":2.32,"end":2.82,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.392580509185791},{"word":"this","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.3005382716655731},{"word":"is","start":3.1999998,"end":3.36,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.35554516315460205},{"word":"maureen","start":3.36,"end":3.84,"confidence":0.90600586,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.403636634349823},{"word":"from","start":3.84,"end":4.24,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.35767102241516113},{"word":"airtel","start":4.24,"end":4.72,"confidence":0.8592122,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.2852076590061188},{"word":"tech","start":4.72,"end":4.96,"confidence":0.9658203,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.3529251217842102},{"word":"support","start":4.96,"end":5.46,"confidence":0.9909668,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.3147025406360626},{"word":"how","start":6.0,"end":6.24,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.30537742376327515},{"word":"can","start":6.24,"end":6.3999996,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.34289953112602234},{"word":"i","start":6.3999996,"end":6.48,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.30685049295425415},{"word":"assist","start":6.48,"end":6.7999997,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.3000253438949585},{"word":"you","start":6.7999997,"end":7.2999997,"confidence":0.76953125,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.21555224061012268},{"word":"uh-huh","start":11.759999,"end":12.259999,"confidence":0.92685544,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":0.008329392410814762},{"word":"yeah","start":12.445,"end":12.945,"confidence":0.7458496,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03848743438720703},{"word":"mhmm","start":13.6449995,"end":14.1449995,"confidence":0.96362305,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.030012335628271103},{"word":"mhmm","start":15.405,"end":15.905,"confidence":0.96032715,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.023849863559007645},{"word":"yeah","start":23.085,"end":23.585,"confidence":0.94677734,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04415654391050339},{"word":"i","start":23.805,"end":23.965,"confidence":0.7270508,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09631630778312684},{"word":"can","start":23.965,"end":24.205,"confidence":0.79003906,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11179612576961516},{"word":"walk","start":24.205,"end":24.445,"confidence":0.97265625,"punctuated_word":"walk","sentiment":"neutral","sentiment_score":0.11995358765125276},{"word":"you","start":24.445,"end":24.605,"confidence":0.87890625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08701211214065552},{"word":"through","start":24.605,"end":24.845,"confidence":0.75,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.15394039452075958},{"word":"the","start":24.845,"end":25.345,"confidence":0.55371094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1400904357433319},{"word":"instruction","start":25.404999,"end":25.77,"confidence":0.5527344,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":0.14301827549934387},{"word":"mhmm","start":46.825,"end":47.325,"confidence":0.8753662,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.004112827591598034},{"word":"mhmm","start":48.585,"end":49.085,"confidence":0.8968506,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.008003969676792622},{"word":"so","start":50.345,"end":50.845,"confidence":0.72802734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.006309302523732185},{"word":"is","start":50.985,"end":51.225,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.005686776712536812},{"word":"the","start":51.225,"end":51.465,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007759910076856613},{"word":"router","start":51.465,"end":51.965,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.00762968510389328},{"word":"connected","start":52.3,"end":52.62,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.004440531134605408},{"word":"to","start":52.62,"end":52.94,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00984160602092743},{"word":"the","start":52.94,"end":53.02,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0072055235505104065},{"word":"ntd","start":53.02,"end":53.5,"confidence":0.7077637,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":0.00404818169772625},{"word":"box","start":53.5,"end":54.0,"confidence":0.7437744,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":0.001865701749920845},{"word":"the","start":54.46,"end":54.7,"confidence":0.9980469,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.004432426765561104},{"word":"box","start":54.7,"end":55.02,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.002308141440153122},{"word":"mounted","start":55.02,"end":55.5,"confidence":0.93359375,"punctuated_word":"mounted","sentiment":"neutral","sentiment_score":0.006376229226589203},{"word":"to","start":55.5,"end":55.579998,"confidence":0.5239258,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.009719114750623705},{"word":"your","start":55.579998,"end":55.82,"confidence":0.9790039,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.002889782190322876},{"word":"wall","start":55.82,"end":56.32,"confidence":0.8486328,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":0.017023302614688873},{"word":"okay","start":77.015,"end":77.515,"confidence":0.8076172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0008665388450026512},{"word":"is","start":80.55,"end":80.79,"confidence":0.98095703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.01063748262822628},{"word":"there","start":80.79,"end":81.03,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.01139584556221962},{"word":"other","start":81.03,"end":81.43,"confidence":0.96972656,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.015563033521175385},{"word":"cable","start":81.43,"end":81.91,"confidence":0.9980469,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.024631129577755928},{"word":"other","start":81.91,"end":82.15,"confidence":0.9741211,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.022167768329381943},{"word":"than","start":82.15,"end":82.39,"confidence":1.0,"punctuated_word":"than","sentiment":"neutral","sentiment_score":-0.036249399185180664},{"word":"the","start":82.39,"end":82.55,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02075941488146782},{"word":"white","start":82.55,"end":82.87,"confidence":1.0,"punctuated_word":"white","sentiment":"neutral","sentiment_score":-0.017619457095861435},{"word":"one","start":82.87,"end":83.37,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.02819168381392956},{"word":"that","start":87.59,"end":87.83,"confidence":0.72216797,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0042458176612854},{"word":"we","start":87.83,"end":87.99,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0010794885456562042},{"word":"can","start":87.99,"end":88.23,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0011874325573444366},{"word":"use","start":88.23,"end":88.73,"confidence":0.98339844,"punctuated_word":"use?","sentiment":"neutral","sentiment_score":-0.01744627021253109},{"word":"mhmm","start":88.79,"end":89.29,"confidence":0.99328613,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.021405048668384552},{"word":"is","start":93.59,"end":93.75,"confidence":0.9902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.03240100294351578},{"word":"there","start":93.75,"end":93.99,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.015459537506103516},{"word":"a","start":93.99,"end":94.15,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.018489640206098557},{"word":"yellow","start":94.15,"end":94.55,"confidence":1.0,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.01792801171541214},{"word":"one","start":94.55,"end":95.05,"confidence":0.9916992,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.03567428141832352},{"word":"okay","start":108.765,"end":109.085,"confidence":0.79663086,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01998142898082733},{"word":"can","start":109.085,"end":109.325,"confidence":0.9970703,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.008788865059614182},{"word":"we","start":109.325,"end":109.485,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.007043678313493729},{"word":"use","start":109.485,"end":109.645,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.0010376162827014923},{"word":"the","start":109.645,"end":109.805,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007868736982345581},{"word":"yellow","start":109.805,"end":110.125,"confidence":1.0,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.002117827534675598},{"word":"cable","start":110.125,"end":110.525,"confidence":0.9970703,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.023134887218475345},{"word":"instead","start":110.525,"end":111.025,"confidence":0.9980469,"punctuated_word":"instead?","sentiment":"neutral","sentiment_score":-0.006484661251306534},{"word":"so","start":111.54,"end":111.86,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.00047380849719047546},{"word":"the","start":111.86,"end":112.1,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0002887807786464691},{"word":"first","start":112.1,"end":112.5,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.0033569447696208954},{"word":"end","start":112.5,"end":112.979996,"confidence":0.9790039,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.008864553645253181},{"word":"is","start":112.979996,"end":113.38,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.003931369632482529},{"word":"at","start":113.38,"end":113.54,"confidence":0.9902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.000555969774723053},{"word":"the","start":113.54,"end":113.7,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006958305835723877},{"word":"router","start":113.7,"end":114.2,"confidence":0.8383789,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.005015326663851738},{"word":"then","start":114.259995,"end":114.579994,"confidence":0.9951172,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.01876936107873917},{"word":"the","start":114.579994,"end":114.74,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009920883923768995},{"word":"other","start":114.74,"end":114.979996,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.006227303296327591},{"word":"end","start":114.979996,"end":115.38,"confidence":0.9980469,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.005991268903017044},{"word":"should","start":115.38,"end":115.619995,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.011970840394496918},{"word":"be","start":115.619995,"end":115.86,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.006692230701446533},{"word":"at","start":115.86,"end":116.36,"confidence":0.9902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.005332719534635544},{"word":"the","start":116.82,"end":116.979996,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014565877616405489},{"word":"ndd","start":116.979996,"end":117.46,"confidence":0.5740967,"punctuated_word":"NDD","sentiment":"neutral","sentiment_score":0.00758800096809864},{"word":"box","start":117.46,"end":117.96,"confidence":0.9880371,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":0.0099660474807024},{"word":"yeah","start":124.74,"end":125.24,"confidence":0.90649414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.019224323332309723},{"word":"okay","start":129.515,"end":130.015,"confidence":0.7668457,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0281402338296175},{"word":"mhmm","start":148.18001,"end":148.68001,"confidence":0.961792,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.009033025242388248},{"word":"and","start":148.74,"end":149.06,"confidence":0.91015625,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.014288939535617828},{"word":"does","start":149.06,"end":149.3,"confidence":0.97265625,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.020931333303451535},{"word":"it","start":149.3,"end":149.46,"confidence":0.96972656,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.004333842545747757},{"word":"has","start":149.46,"end":149.7,"confidence":0.89208984,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.004489049315452576},{"word":"a","start":149.7,"end":149.86,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007029388099908829},{"word":"lot","start":149.86,"end":150.1,"confidence":0.99902344,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.015813857316970825},{"word":"of","start":150.1,"end":150.42,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.008021019399166107},{"word":"ports","start":150.42,"end":150.92,"confidence":0.7043457,"punctuated_word":"ports?","sentiment":"neutral","sentiment_score":-0.015501266345381737},{"word":"like","start":151.62001,"end":152.02,"confidence":0.8041992,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.00729723833501339},{"word":"ethernet","start":152.02,"end":152.52,"confidence":0.9370117,"punctuated_word":"Ethernet","sentiment":"neutral","sentiment_score":-0.0013235285878181458},{"word":"one","start":152.66,"end":153.14,"confidence":0.94970703,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.002058332785964012},{"word":"two","start":153.14,"end":153.54001,"confidence":0.9785156,"punctuated_word":"two,","sentiment":"neutral","sentiment_score":0.001676536165177822},{"word":"three","start":153.54001,"end":153.78,"confidence":0.9980469,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.007812220603227615},{"word":"to","start":153.78,"end":154.02,"confidence":0.69189453,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006614420562982559},{"word":"four","start":154.02,"end":154.52,"confidence":0.68847656,"punctuated_word":"four?","sentiment":"neutral","sentiment_score":-0.0190800316631794},{"word":"or","start":157.88501,"end":158.125,"confidence":0.8676758,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.05766269564628601},{"word":"only","start":158.125,"end":158.625,"confidence":0.9980469,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.06917010992765427},{"word":"one","start":165.16501,"end":165.66501,"confidence":0.9519043,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.006777075119316578},{"word":"okay","start":165.96501,"end":166.46501,"confidence":0.7069092,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0414758175611496},{"word":"can","start":167.16501,"end":167.405,"confidence":0.87597656,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.055551059544086456},{"word":"you","start":167.405,"end":167.565,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04129074886441231},{"word":"connect","start":167.565,"end":167.96501,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.06567542999982834},{"word":"the","start":167.96501,"end":168.46501,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.093874029815197},{"word":"yellow","start":168.99,"end":169.07,"confidence":1.0,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":0.1101922243833542},{"word":"cable","start":169.07,"end":169.15,"confidence":0.99609375,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.07635986059904099},{"word":"to","start":169.15,"end":169.65,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05643542110919952},{"word":"the","start":169.87,"end":170.03,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05781103670597077},{"word":"big","start":170.03,"end":170.27,"confidence":1.0,"punctuated_word":"big","sentiment":"neutral","sentiment_score":0.06313656270503998},{"word":"one","start":170.27,"end":170.77,"confidence":0.9995117,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.03679673373699188},{"word":"yeah","start":173.87,"end":174.35,"confidence":0.92626953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10501457750797272},{"word":"the","start":174.35,"end":174.75,"confidence":0.6875,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.1051405519247055},{"word":"ethernet","start":174.75,"end":175.25,"confidence":0.84814453,"punctuated_word":"Ethernet","sentiment":"neutral","sentiment_score":0.08214566111564636},{"word":"one","start":175.39,"end":175.89,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.071465864777565},{"word":"should","start":176.91,"end":177.23,"confidence":0.8364258,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.13394668698310852},{"word":"be","start":177.23,"end":177.47,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.09548332542181016},{"word":"at","start":177.47,"end":177.71,"confidence":0.6557617,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.0749550610780716},{"word":"the","start":177.71,"end":177.87,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09268838167190552},{"word":"first","start":177.87,"end":178.11,"confidence":0.9941406,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.07349386811256409},{"word":"port","start":178.11,"end":178.51,"confidence":0.6986084,"punctuated_word":"port.","sentiment":"neutral","sentiment_score":0.07705864310264587},{"word":"ethernet","start":178.51,"end":179.01,"confidence":0.9980469,"punctuated_word":"Ethernet","sentiment":"neutral","sentiment_score":0.012629322707653046},{"word":"one","start":179.07,"end":179.31,"confidence":0.94628906,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.016377335414290428},{"word":"it","start":179.31,"end":179.55,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.018184185028076172},{"word":"says","start":179.55,"end":180.05,"confidence":0.99609375,"punctuated_word":"says.","sentiment":"neutral","sentiment_score":0.013640607707202436},{"word":"look","start":188.005,"end":188.24501,"confidence":0.9560547,"punctuated_word":"Look","sentiment":"neutral","sentiment_score":-0.06340473890304565},{"word":"underneath","start":188.24501,"end":188.74501,"confidence":0.9951172,"punctuated_word":"underneath","sentiment":"neutral","sentiment_score":-0.021931547671556473},{"word":"the","start":189.045,"end":189.285,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.050085388123989105},{"word":"ports","start":189.285,"end":189.785,"confidence":0.99121094,"punctuated_word":"ports","sentiment":"neutral","sentiment_score":-0.09355061501264572},{"word":"available","start":190.645,"end":191.145,"confidence":0.93652344,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.07080354541540146},{"word":"there","start":193.125,"end":193.445,"confidence":0.9980469,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.05060194432735443},{"word":"is","start":193.445,"end":193.685,"confidence":0.70751953,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":-0.04517415165901184},{"word":"like","start":193.685,"end":194.185,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.04444577172398567},{"word":"name","start":194.645,"end":195.145,"confidence":0.78808594,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.054904207587242126},{"word":"written","start":196.645,"end":197.145,"confidence":0.97998047,"punctuated_word":"written","sentiment":"neutral","sentiment_score":-0.05379606410861015},{"word":"what","start":197.205,"end":197.52,"confidence":0.4970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05528390780091286},{"word":"are","start":197.92,"end":198.24,"confidence":0.5488281,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.06259841471910477},{"word":"the","start":198.24,"end":198.74,"confidence":0.5600586,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06172186881303787},{"word":"sports","start":205.2,"end":205.7,"confidence":0.6586914,"punctuated_word":"sports?","sentiment":"neutral","sentiment_score":0.02012788318097591},{"word":"mhmm","start":220.61499,"end":220.935,"confidence":0.84716797,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.035862360149621964},{"word":"so","start":220.935,"end":221.435,"confidence":0.94140625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04361716657876968},{"word":"on","start":221.735,"end":221.97499,"confidence":0.99316406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04827270656824112},{"word":"your","start":221.97499,"end":222.295,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05066203698515892},{"word":"router","start":222.295,"end":222.795,"confidence":0.9609375,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.04357265308499336},{"word":"there","start":222.935,"end":223.17499,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.04362659528851509},{"word":"is","start":223.17499,"end":223.655,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03952156752347946},{"word":"w","start":223.655,"end":224.055,"confidence":0.6923828,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.0336427316069603},{"word":"a","start":224.055,"end":224.375,"confidence":0.984375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02613540925085545},{"word":"n","start":224.375,"end":224.69499,"confidence":0.9921875,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.026016965508461},{"word":"port","start":224.69499,"end":225.19499,"confidence":0.82592773,"punctuated_word":"port.","sentiment":"neutral","sentiment_score":0.026125505566596985},{"word":"at","start":231.55,"end":231.79,"confidence":0.8461914,"punctuated_word":"At","sentiment":"neutral","sentiment_score":0.020240867510437965},{"word":"the","start":231.79,"end":231.95,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.022651752457022667},{"word":"back","start":231.95,"end":232.19,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.03337468206882477},{"word":"of","start":232.19,"end":232.43,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.029628977179527283},{"word":"it","start":232.43,"end":232.67,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.031822122633457184},{"word":"yeah","start":232.83,"end":233.33,"confidence":0.9921875,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.034097567200660706},{"word":"it","start":233.79,"end":234.03,"confidence":0.9951172,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.022179793566465374},{"word":"says","start":234.03,"end":234.53,"confidence":0.96972656,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.025711461901664737},{"word":"w","start":234.75,"end":235.23,"confidence":0.9790039,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.019648199900984764},{"word":"a","start":235.23,"end":235.47,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02076108381152153},{"word":"n","start":235.47,"end":235.79,"confidence":0.923584,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":0.021344205364584923},{"word":"yeah","start":235.79,"end":236.29,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05572795867919922},{"word":"yeah","start":236.51,"end":236.83,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08211719989776611},{"word":"connect","start":236.83,"end":237.23,"confidence":0.9863281,"punctuated_word":"Connect","sentiment":"neutral","sentiment_score":0.08093004673719406},{"word":"the","start":237.23,"end":237.55,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11677337437868118},{"word":"yellow","start":237.55,"end":237.87,"confidence":0.99902344,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":0.10268140584230424},{"word":"cable","start":237.87,"end":238.34999,"confidence":0.98095703,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.06689034402370453},{"word":"there","start":238.34999,"end":238.815,"confidence":0.7463379,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.07753517478704453},{"word":"and","start":239.13501,"end":239.375,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06066064536571503},{"word":"the","start":239.375,"end":239.615,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06172502040863037},{"word":"other","start":239.615,"end":239.935,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.053454603999853134},{"word":"end","start":239.935,"end":240.175,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.05222845822572708},{"word":"of","start":240.175,"end":240.335,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06447640061378479},{"word":"the","start":240.335,"end":240.495,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05630900338292122},{"word":"cable","start":240.495,"end":240.995,"confidence":1.0,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.029741426929831505},{"word":"should","start":241.77501,"end":242.015,"confidence":0.9970703,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.06833937764167786},{"word":"be","start":242.015,"end":242.335,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04115407168865204},{"word":"at","start":242.335,"end":242.815,"confidence":0.73828125,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.048063524067401886},{"word":"the","start":242.815,"end":243.05501,"confidence":0.9614258,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05699425190687179},{"word":"black","start":243.05501,"end":243.375,"confidence":0.69970703,"punctuated_word":"black","sentiment":"neutral","sentiment_score":0.04282760247588158},{"word":"box","start":243.375,"end":243.875,"confidence":0.99902344,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.05203311890363693},{"word":"on","start":243.935,"end":244.095,"confidence":0.9038086,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05305861681699753},{"word":"your","start":244.095,"end":244.335,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.062089867889881134},{"word":"wall","start":244.335,"end":244.835,"confidence":0.7783203,"punctuated_word":"wall,","sentiment":"neutral","sentiment_score":0.048874303698539734},{"word":"the","start":244.975,"end":245.13501,"confidence":0.4580078,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.041399504989385605},{"word":"one","start":245.13501,"end":245.63501,"confidence":0.8251953,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03635169938206673},{"word":"at","start":246.495,"end":246.895,"confidence":0.96875,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.025119751691818237},{"word":"the","start":246.895,"end":247.295,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.033475663512945175},{"word":"first","start":247.295,"end":247.695,"confidence":0.99902344,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.03664267808198929},{"word":"port","start":247.695,"end":248.175,"confidence":0.99609375,"punctuated_word":"port.","sentiment":"neutral","sentiment_score":0.026430480182170868},{"word":"can","start":248.175,"end":248.41501,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.026768039911985397},{"word":"you","start":248.41501,"end":248.655,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.029884018003940582},{"word":"read","start":248.655,"end":248.895,"confidence":1.0,"punctuated_word":"read","sentiment":"neutral","sentiment_score":0.016395937651395798},{"word":"what","start":248.895,"end":249.05501,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.015705503523349762},{"word":"is","start":249.05501,"end":249.295,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.022401265799999237},{"word":"the","start":249.295,"end":249.455,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023177217692136765},{"word":"first","start":249.455,"end":249.695,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.015507424250245094},{"word":"port","start":249.695,"end":250.195,"confidence":0.9975586,"punctuated_word":"port?","sentiment":"neutral","sentiment_score":0.007947990670800209},{"word":"it","start":256.59,"end":256.75,"confidence":0.6166992,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.010275622829794884},{"word":"says","start":256.75,"end":257.07,"confidence":0.984375,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.0056509096175432205},{"word":"one","start":257.07,"end":257.39,"confidence":0.9667969,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.003026440739631653},{"word":"only","start":257.39,"end":257.89,"confidence":0.9020996,"punctuated_word":"only.","sentiment":"neutral","sentiment_score":-0.008919155225157738},{"word":"not","start":261.87,"end":262.27,"confidence":0.88720703,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.0019058529287576675},{"word":"ethernet","start":262.27,"end":262.77,"confidence":0.9128418,"punctuated_word":"Ethernet.","sentiment":"neutral","sentiment_score":-0.015267246402800083},{"word":"yeah","start":266.75,"end":267.15,"confidence":0.96069336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08997344225645065},{"word":"that's","start":267.15,"end":267.39,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.18049298226833344},{"word":"correct","start":267.39,"end":267.89,"confidence":0.99902344,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.1941608190536499},{"word":"kindly","start":270.915,"end":271.395,"confidence":0.99902344,"punctuated_word":"Kindly","sentiment":"neutral","sentiment_score":0.1413678228855133},{"word":"connect","start":271.395,"end":271.715,"confidence":0.9941406,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.12802526354789734},{"word":"it","start":271.715,"end":272.215,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1408863365650177},{"word":"there","start":272.675,"end":273.175,"confidence":0.99658203,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.11180437356233595},{"word":"mhmm","start":276.91498,"end":277.41498,"confidence":0.9871826,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.023172687739133835},{"word":"so","start":278.595,"end":279.095,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.015835221856832504},{"word":"are","start":280.35498,"end":280.595,"confidence":0.89990234,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.013097938150167463},{"word":"you","start":280.595,"end":280.675,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03420725464820862},{"word":"able","start":280.675,"end":280.995,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.04386550188064575},{"word":"to","start":280.995,"end":281.155,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02669300138950348},{"word":"log","start":281.155,"end":281.315,"confidence":0.98291016,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.02565796673297882},{"word":"in","start":281.315,"end":281.475,"confidence":0.9707031,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.01287301629781723},{"word":"to","start":281.475,"end":281.63498,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.029900021851062775},{"word":"the","start":281.63498,"end":281.79498,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.030890464782714844},{"word":"router's","start":281.79498,"end":282.275,"confidence":0.95214844,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.020228667184710503},{"word":"interface","start":282.275,"end":282.775,"confidence":1.0,"punctuated_word":"interface","sentiment":"neutral","sentiment_score":0.015593692660331726},{"word":"or","start":283.11,"end":283.43,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0048522986471652985},{"word":"not","start":283.43,"end":283.59,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.01504552736878395},{"word":"yet","start":283.59,"end":284.09,"confidence":0.9995117,"punctuated_word":"yet?","sentiment":"neutral","sentiment_score":-0.014394475147128103},{"word":"okay","start":291.59,"end":291.83,"confidence":0.93359375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04738638550043106},{"word":"can","start":291.83,"end":292.15,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.04193731024861336},{"word":"you","start":292.15,"end":292.46997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03361966088414192},{"word":"do","start":292.71,"end":292.94998,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03595048189163208},{"word":"you","start":292.94998,"end":293.03,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01763235032558441},{"word":"have","start":293.03,"end":293.27,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.02263978123664856},{"word":"a","start":293.27,"end":293.34998,"confidence":0.9716797,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03961782157421112},{"word":"laptop","start":293.34998,"end":293.83,"confidence":1.0,"punctuated_word":"laptop","sentiment":"neutral","sentiment_score":-0.06731855124235153},{"word":"or","start":293.83,"end":293.99,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05380301922559738},{"word":"computer","start":293.99,"end":294.49,"confidence":0.8479004,"punctuated_word":"computer?","sentiment":"neutral","sentiment_score":-0.03636797517538071},{"word":"okay","start":299.595,"end":299.915,"confidence":0.74316406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006898760795593262},{"word":"we","start":299.915,"end":300.155,"confidence":0.9980469,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.032650694251060486},{"word":"can","start":300.155,"end":300.395,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03618781268596649},{"word":"use","start":300.395,"end":300.555,"confidence":0.99902344,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.01110173761844635},{"word":"your","start":300.555,"end":300.795,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06957994401454926},{"word":"phone","start":300.795,"end":301.115,"confidence":0.8388672,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":-0.07767753303050995},{"word":"but","start":301.115,"end":301.355,"confidence":0.92944336,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.11958570778369904},{"word":"yeah","start":301.355,"end":301.595,"confidence":0.88842773,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.19601111114025116},{"word":"sometimes","start":301.595,"end":302.095,"confidence":0.99902344,"punctuated_word":"sometimes","sentiment":"neutral","sentiment_score":-0.22983784973621368},{"word":"phone","start":302.315,"end":302.555,"confidence":0.81396484,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.4685988426208496},{"word":"is","start":302.555,"end":302.715,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.29584598541259766},{"word":"not","start":302.715,"end":302.955,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.28348684310913086},{"word":"working","start":302.955,"end":303.455,"confidence":0.9995117,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.2049439251422882},{"word":"yeah","start":305.995,"end":306.495,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007640223950147629},{"word":"so","start":306.795,"end":306.915,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0014259442687034607},{"word":"but","start":307.035,"end":307.115,"confidence":0.9970703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.0131753608584404},{"word":"yeah","start":307.195,"end":307.515,"confidence":0.9951172,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.027229059487581253},{"word":"but","start":307.515,"end":307.675,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.031608350574970245},{"word":"we","start":307.675,"end":307.835,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05482025444507599},{"word":"can","start":307.835,"end":308.155,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08472146838903427},{"word":"try","start":308.155,"end":308.655,"confidence":0.94921875,"punctuated_word":"try.","sentiment":"neutral","sentiment_score":0.0666532814502716},{"word":"please","start":308.715,"end":309.035,"confidence":0.9667969,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.04752166569232941},{"word":"connect","start":309.035,"end":309.355,"confidence":0.9970703,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.06685828417539597},{"word":"your","start":309.355,"end":309.595,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05870116502046585},{"word":"phone","start":309.595,"end":309.835,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.026989243924617767},{"word":"to","start":309.835,"end":309.995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08855022490024567},{"word":"the","start":309.995,"end":310.155,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1012370139360428},{"word":"router's","start":310.155,"end":310.635,"confidence":0.9812012,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.06913618743419647},{"word":"wi","start":310.635,"end":310.875,"confidence":0.95703125,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.05091046914458275},{"word":"fi","start":310.875,"end":311.375,"confidence":0.9926758,"punctuated_word":"Fi.","sentiment":"neutral","sentiment_score":0.04417210817337036},{"word":"okay","start":323.42,"end":323.82,"confidence":0.7631836,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06472168117761612},{"word":"hang","start":323.82,"end":324.06,"confidence":0.9980469,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.06897968053817749},{"word":"on","start":324.06,"end":324.56,"confidence":0.99658203,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.05168423801660538},{"word":"hello","start":362.395,"end":362.895,"confidence":0.8701172,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.004954105243086815},{"word":"yeah","start":364.875,"end":365.375,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03871910646557808},{"word":"is","start":367.05002,"end":367.21002,"confidence":0.9863281,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.06683074682950974},{"word":"it","start":367.21002,"end":367.29,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09176073223352432},{"word":"okay","start":367.29,"end":367.61002,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.09818844497203828},{"word":"if","start":367.61002,"end":367.77002,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.15032526850700378},{"word":"i","start":367.77002,"end":367.85,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0653981864452362},{"word":"give","start":367.85,"end":368.09,"confidence":0.9980469,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.05480784922838211},{"word":"you","start":368.09,"end":368.25,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05501957982778549},{"word":"a","start":368.25,"end":368.33002,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06141175702214241},{"word":"callback","start":368.33002,"end":368.81,"confidence":0.99658203,"punctuated_word":"callback?","sentiment":"neutral","sentiment_score":0.021642860025167465},{"word":"i'll","start":368.81,"end":368.97,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.035432279109954834},{"word":"just","start":368.97,"end":369.21002,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02651544287800789},{"word":"check","start":369.21002,"end":369.53,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.008784197270870209},{"word":"the","start":369.53,"end":369.77002,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.030996836721897125},{"word":"network","start":369.77002,"end":370.25,"confidence":0.9980469,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.029527686536312103},{"word":"side","start":370.25,"end":370.49002,"confidence":0.7973633,"punctuated_word":"side","sentiment":"neutral","sentiment_score":0.0429283045232296},{"word":"on","start":370.49002,"end":370.65,"confidence":0.9448242,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03360867127776146},{"word":"your","start":370.65,"end":370.89,"confidence":0.53466797,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.032804809510707855},{"word":"end","start":370.89,"end":371.29,"confidence":0.99853516,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.03356539458036423},{"word":"hang","start":371.29,"end":371.53,"confidence":0.9863281,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.006596967577934265},{"word":"on","start":371.53,"end":372.03,"confidence":0.99902344,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.04856265336275101},{"word":"yeah","start":374.33002,"end":374.83002,"confidence":0.89941406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.019335780292749405},{"word":"okay","start":382.185,"end":382.685,"confidence":0.98168945,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08627823740243912},{"word":"let's","start":383.385,"end":383.70502,"confidence":0.94018555,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.08841179311275482},{"word":"just","start":383.70502,"end":384.025,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08763554692268372},{"word":"proceed","start":384.025,"end":384.505,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.10440773516893388},{"word":"then","start":384.505,"end":385.005,"confidence":0.83251953,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.10035981237888336},{"word":"just","start":385.545,"end":386.025,"confidence":0.94970703,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.06113527715206146},{"word":"check","start":386.025,"end":386.345,"confidence":0.9980469,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.05367407947778702},{"word":"it","start":386.345,"end":386.505,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06435207277536392},{"word":"later","start":386.505,"end":387.005,"confidence":1.0,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.0649280771613121},{"word":"okay","start":387.70502,"end":388.20502,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08146955072879791},{"word":"please","start":388.505,"end":388.98502,"confidence":0.80908203,"punctuated_word":"Please,","sentiment":"neutral","sentiment_score":0.109153613448143},{"word":"yeah","start":388.98502,"end":389.225,"confidence":0.91674805,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.11136850714683531},{"word":"connect","start":389.225,"end":389.625,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.12716421484947205},{"word":"your","start":389.625,"end":389.865,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.16259387135505676},{"word":"phone","start":389.865,"end":390.365,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.10345903784036636},{"word":"to","start":390.745,"end":390.98502,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20062965154647827},{"word":"the","start":390.98502,"end":391.48502,"confidence":0.96240234,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13477793335914612},{"word":"router","start":392.745,"end":393.245,"confidence":0.9980469,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.11055107414722444},{"word":"even","start":393.305,"end":393.465,"confidence":0.8886719,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.012784108519554138},{"word":"though","start":393.465,"end":393.70502,"confidence":1.0,"punctuated_word":"though","sentiment":"neutral","sentiment_score":-0.04633715748786926},{"word":"it","start":393.70502,"end":393.865,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0784357562661171},{"word":"has","start":393.865,"end":394.105,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.10043997317552568},{"word":"no","start":394.105,"end":394.345,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.10261795669794084},{"word":"internet","start":394.345,"end":394.745,"confidence":0.9506836,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.14271146059036255},{"word":"connection","start":394.745,"end":395.225,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.15265843272209167},{"word":"yet","start":395.225,"end":395.725,"confidence":0.99121094,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.07753285765647888},{"word":"it's","start":401.06,"end":401.38,"confidence":0.99658203,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.006093963980674744},{"word":"connected","start":401.38,"end":401.88,"confidence":0.9494629,"punctuated_word":"connected?","sentiment":"neutral","sentiment_score":-0.01055404543876648},{"word":"it","start":404.02,"end":404.34,"confidence":0.5805664,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.01926354505121708},{"word":"should","start":404.34,"end":404.66,"confidence":0.9892578,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.03458094596862793},{"word":"be","start":404.66,"end":404.9,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03997059538960457},{"word":"connected","start":404.9,"end":405.4,"confidence":0.98657227,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":-0.012216128408908844},{"word":"yeah","start":405.94,"end":406.44,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.009952908381819723},{"word":"here","start":408.03497,"end":408.435,"confidence":0.4428711,"punctuated_word":"Here.","sentiment":"neutral","sentiment_score":0.009275584481656551},{"word":"mhmm","start":408.435,"end":408.935,"confidence":0.9807129,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.010309732519090176},{"word":"yeah","start":418.995,"end":419.395,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09122611582279204},{"word":"because","start":419.395,"end":419.79498,"confidence":0.9741211,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.24050208926200867},{"word":"there's","start":419.79498,"end":420.115,"confidence":0.9909668,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.25294098258018494},{"word":"no","start":420.115,"end":420.35498,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.2609334886074066},{"word":"internet","start":420.35498,"end":420.75497,"confidence":0.9633789,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.32870936393737793},{"word":"connection","start":420.75497,"end":421.25497,"confidence":1.0,"punctuated_word":"connection","sentiment":"negative","sentiment_score":-0.3990752100944519},{"word":"yet","start":421.31497,"end":421.65,"confidence":0.99902344,"punctuated_word":"yet.","sentiment":"negative","sentiment_score":-0.38184601068496704},{"word":"open","start":421.97,"end":422.37,"confidence":0.9604492,"punctuated_word":"Open","sentiment":"neutral","sentiment_score":-0.0880914181470871},{"word":"a","start":422.37,"end":422.53,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08271841704845428},{"word":"browser","start":422.53,"end":423.03,"confidence":1.0,"punctuated_word":"browser","sentiment":"neutral","sentiment_score":-0.07106703519821167},{"word":"like","start":423.57,"end":423.81,"confidence":0.51708984,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.06382039189338684},{"word":"a","start":423.81,"end":424.05,"confidence":0.9199219,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.048034243285655975},{"word":"safari","start":424.05,"end":424.55,"confidence":0.9807129,"punctuated_word":"Safari,","sentiment":"neutral","sentiment_score":-0.04028766229748726},{"word":"google","start":424.77,"end":425.27,"confidence":0.8430176,"punctuated_word":"Google,","sentiment":"neutral","sentiment_score":-0.0361567921936512},{"word":"then","start":431.33,"end":431.72998,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.00673615001142025},{"word":"type","start":431.72998,"end":431.97,"confidence":1.0,"punctuated_word":"type","sentiment":"neutral","sentiment_score":-0.01778695173561573},{"word":"in","start":431.97,"end":432.13,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0007135309278964996},{"word":"the","start":432.13,"end":432.37,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005865562707185745},{"word":"ip","start":432.37,"end":432.69,"confidence":1.0,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.009035665541887283},{"word":"address","start":432.69,"end":433.16998,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.016444042325019836},{"word":"that","start":433.16998,"end":433.33,"confidence":0.87353516,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.011792317032814026},{"word":"you","start":433.33,"end":433.57,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.019919246435165405},{"word":"can","start":433.57,"end":433.81,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.01819898933172226},{"word":"see","start":433.81,"end":434.21,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.013618383556604384},{"word":"under","start":434.21,"end":434.61,"confidence":0.89453125,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.005284599959850311},{"word":"meet","start":434.93,"end":435.33,"confidence":0.91259766,"punctuated_word":"meet","sentiment":"neutral","sentiment_score":-0.0002517774701118469},{"word":"your","start":435.33,"end":435.81,"confidence":0.9819336,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02883792296051979},{"word":"router","start":435.81,"end":436.31,"confidence":0.9890137,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.019517624750733376},{"word":"ip","start":441.745,"end":442.225,"confidence":0.91503906,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.0010271146893501282},{"word":"add","start":442.225,"end":442.465,"confidence":0.37280273,"punctuated_word":"add","sentiment":"neutral","sentiment_score":-0.0042435526847839355},{"word":"can","start":442.625,"end":442.865,"confidence":0.9902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.01040836237370968},{"word":"you","start":442.865,"end":443.025,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.012854892760515211},{"word":"see","start":443.025,"end":443.26498,"confidence":0.9980469,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.007930854335427284},{"word":"ip","start":443.26498,"end":443.505,"confidence":0.99609375,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.0098956860601902},{"word":"address","start":443.505,"end":443.985,"confidence":0.99902344,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.007530199363827705},{"word":"at","start":443.985,"end":444.225,"confidence":0.51708984,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.01636815443634987},{"word":"the","start":444.225,"end":444.305,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012029469013214111},{"word":"back","start":444.305,"end":444.54498,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.00091620534658432},{"word":"of","start":444.54498,"end":444.705,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01375628262758255},{"word":"your","start":444.705,"end":444.945,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0232385341078043},{"word":"router","start":444.945,"end":445.445,"confidence":0.9921875,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.01987387612462044},{"word":"there","start":445.66498,"end":445.82498,"confidence":1.0,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.0023696646094322205},{"word":"should","start":445.82498,"end":446.065,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.008369795978069305},{"word":"be","start":446.065,"end":446.225,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.001268971711397171},{"word":"a","start":446.225,"end":446.38498,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.013535824604332449},{"word":"sticker","start":446.38498,"end":446.88498,"confidence":0.9658203,"punctuated_word":"sticker","sentiment":"neutral","sentiment_score":-0.005641447380185127},{"word":"written","start":448.305,"end":448.805,"confidence":0.61328125,"punctuated_word":"written","sentiment":"neutral","sentiment_score":-0.013113461434841156},{"word":"ip","start":448.865,"end":449.185,"confidence":0.98828125,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.02080478146672249},{"word":"address","start":449.185,"end":449.685,"confidence":0.9875488,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.020212456583976746},{"word":"usually","start":469.215,"end":469.695,"confidence":0.7753906,"punctuated_word":"Usually,","sentiment":"neutral","sentiment_score":-0.02127937041223049},{"word":"it's","start":469.695,"end":470.175,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.01830231212079525},{"word":"something","start":470.175,"end":470.675,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.0247653741389513},{"word":"like","start":470.735,"end":471.235,"confidence":0.9199219,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.01942439004778862},{"word":"one","start":471.29498,"end":471.535,"confidence":0.82958984,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.013981865718960762},{"word":"nine","start":471.535,"end":471.85498,"confidence":0.99902344,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":-0.017826389521360397},{"word":"two","start":471.85498,"end":472.255,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.02072407864034176},{"word":"dot","start":472.255,"end":472.495,"confidence":0.9980469,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":-0.025042492896318436},{"word":"one","start":472.495,"end":472.735,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.032411836087703705},{"word":"six","start":472.735,"end":473.13498,"confidence":0.98828125,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.026125790551304817},{"word":"eight","start":473.13498,"end":473.375,"confidence":1.0,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":-0.02577858977019787},{"word":"dot","start":473.375,"end":473.695,"confidence":0.9980469,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":-0.02921033091843128},{"word":"one","start":473.695,"end":473.935,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.02866904065012932},{"word":"dot","start":473.935,"end":474.255,"confidence":0.99609375,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":-0.028008289635181427},{"word":"one","start":474.255,"end":474.755,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.039103589951992035},{"word":"or","start":474.81,"end":475.29,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.041591256856918335},{"word":"similar","start":475.29,"end":475.79,"confidence":0.7858887,"punctuated_word":"similar.","sentiment":"neutral","sentiment_score":-0.03465263918042183},{"word":"yeah","start":478.88998,"end":479.38998,"confidence":0.920166,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.044007837772369385},{"word":"yeah","start":480.33,"end":480.65,"confidence":0.9904785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08440466225147247},{"word":"just","start":480.65,"end":480.97,"confidence":0.9902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.06660743057727814},{"word":"copy","start":480.97,"end":481.37,"confidence":0.9970703,"punctuated_word":"copy","sentiment":"neutral","sentiment_score":0.07968083024024963},{"word":"it","start":481.37,"end":481.61,"confidence":0.97265625,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.10109010338783264},{"word":"as","start":481.61,"end":481.77,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1494233012199402},{"word":"it","start":481.77,"end":481.93,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12336254119873048},{"word":"is","start":481.93,"end":482.43,"confidence":0.99365234,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.11579300463199615},{"word":"then","start":482.49,"end":482.81,"confidence":0.9970703,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.08540166914463043},{"word":"once","start":482.81,"end":483.29,"confidence":0.9902344,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.06559246778488159},{"word":"entered","start":483.29,"end":483.79,"confidence":0.99902344,"punctuated_word":"entered,","sentiment":"neutral","sentiment_score":0.07369274646043777},{"word":"it","start":484.73,"end":484.97,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1113448292016983},{"word":"will","start":484.97,"end":485.13,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.06887471675872803},{"word":"bring","start":485.13,"end":485.37,"confidence":1.0,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":0.09258295595645905},{"word":"you","start":485.37,"end":485.53,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08342522382736206},{"word":"to","start":485.53,"end":485.69,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08235533535480499},{"word":"a","start":485.69,"end":485.85,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.094303160905838},{"word":"web","start":485.85,"end":486.16998,"confidence":0.88671875,"punctuated_word":"web","sentiment":"neutral","sentiment_score":0.05625494197010994},{"word":"page","start":486.16998,"end":486.66998,"confidence":1.0,"punctuated_word":"page","sentiment":"neutral","sentiment_score":0.08675289154052734},{"word":"where","start":487.05,"end":487.29,"confidence":0.9506836,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.094179168343544},{"word":"it","start":487.29,"end":487.53,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08927972614765167},{"word":"will","start":487.53,"end":487.77,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.06434468924999237},{"word":"ask","start":487.77,"end":488.27,"confidence":0.9428711,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.08227124810218811},{"word":"a","start":488.33,"end":488.57,"confidence":0.60791016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06385613977909088},{"word":"default","start":488.57,"end":488.97,"confidence":0.99902344,"punctuated_word":"default","sentiment":"neutral","sentiment_score":0.08977609872817993},{"word":"username","start":488.97,"end":489.45,"confidence":0.99609375,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.06453284621238708},{"word":"and","start":489.45,"end":489.69,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04052717238664627},{"word":"password","start":489.69,"end":490.19,"confidence":0.99609375,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.061368800699710846},{"word":"kindly","start":490.755,"end":491.23502,"confidence":1.0,"punctuated_word":"Kindly","sentiment":"neutral","sentiment_score":0.09133213758468628},{"word":"use","start":491.23502,"end":491.67502,"confidence":0.99609375,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.0817294716835022},{"word":"the","start":491.67502,"end":492.11502,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09372003376483916},{"word":"username","start":492.11502,"end":492.515,"confidence":0.9941406,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.08127398788928986},{"word":"and","start":492.515,"end":492.755,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08468400686979294},{"word":"password","start":492.755,"end":493.23502,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.07309278100728989},{"word":"as","start":493.23502,"end":493.475,"confidence":0.9921875,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.11766737699508668},{"word":"well","start":493.475,"end":493.95502,"confidence":0.9760742,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.11725510656833649},{"word":"at","start":493.95502,"end":494.11502,"confidence":0.93115234,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.08868853747844696},{"word":"the","start":494.11502,"end":494.195,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06494365632534027},{"word":"back","start":494.195,"end":494.43503,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.07154139131307602},{"word":"of","start":494.43503,"end":494.595,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06641323864459991},{"word":"your","start":494.595,"end":494.83502,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05187857523560524},{"word":"router","start":494.83502,"end":495.33502,"confidence":1.0,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.04580772668123245},{"word":"mhmm","start":497.15503,"end":497.65503,"confidence":0.9194336,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.057423029094934464},{"word":"okay","start":523.875,"end":524.115,"confidence":0.795166,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08742766082286835},{"word":"kindly","start":524.115,"end":524.51495,"confidence":0.9916992,"punctuated_word":"Kindly","sentiment":"neutral","sentiment_score":0.06617215275764465},{"word":"look","start":524.51495,"end":524.755,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.047927334904670715},{"word":"for","start":524.755,"end":525.255,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06564123183488846},{"word":"pppoe","start":526.595,"end":527.095,"confidence":0.85217285,"punctuated_word":"PPPoE","sentiment":"neutral","sentiment_score":0.055863626301288605},{"word":"settings","start":527.475,"end":527.975,"confidence":0.9980469,"punctuated_word":"settings","sentiment":"neutral","sentiment_score":0.04874369502067566},{"word":"option","start":528.355,"end":528.855,"confidence":0.83935547,"punctuated_word":"option,","sentiment":"neutral","sentiment_score":0.05699964985251427},{"word":"usually","start":529.075,"end":529.575,"confidence":0.91259766,"punctuated_word":"usually","sentiment":"neutral","sentiment_score":0.05984457582235336},{"word":"under","start":529.635,"end":530.135,"confidence":0.8857422,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.040442124009132385},{"word":"internet","start":530.195,"end":530.695,"confidence":0.9741211,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.019171249121427536},{"word":"or","start":530.83496,"end":531.33496,"confidence":0.9921875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.040482353419065475},{"word":"one","start":531.875,"end":532.195,"confidence":0.6743164,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.023365885019302368},{"word":"settings","start":532.195,"end":532.695,"confidence":0.8720703,"punctuated_word":"settings,","sentiment":"neutral","sentiment_score":0.02938944846391678},{"word":"w","start":532.995,"end":533.39496,"confidence":0.5185547,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.03798431158065796},{"word":"a","start":533.39496,"end":533.635,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03429196774959564},{"word":"n","start":533.635,"end":533.875,"confidence":0.9951172,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.03505612537264824},{"word":"settings","start":533.875,"end":534.375,"confidence":0.9831543,"punctuated_word":"settings.","sentiment":"neutral","sentiment_score":0.04675278812646866},{"word":"there's","start":551.78503,"end":552.10504,"confidence":0.9116211,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.0627342015504837},{"word":"no","start":552.10504,"end":552.34503,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.0938868299126625},{"word":"settings","start":552.34503,"end":552.84503,"confidence":0.94018555,"punctuated_word":"settings?","sentiment":"neutral","sentiment_score":-0.096775121986866},{"word":"how","start":557.065,"end":557.30505,"confidence":0.50439453,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.06403224170207977},{"word":"about","start":557.30505,"end":557.705,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.04907480254769325},{"word":"internet","start":557.705,"end":558.205,"confidence":0.96655273,"punctuated_word":"Internet?","sentiment":"neutral","sentiment_score":-0.033205196261405945},{"word":"sorry","start":571.71,"end":572.02997,"confidence":0.5533447,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06786579638719559},{"word":"for","start":572.02997,"end":572.27,"confidence":0.9941406,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.047007545828819275},{"word":"the","start":572.27,"end":572.77,"confidence":0.75268555,"punctuated_word":"the?","sentiment":"neutral","sentiment_score":-0.0331612303853035},{"word":"can","start":577.765,"end":578.005,"confidence":0.96777344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.059849899262189865},{"word":"you","start":578.005,"end":578.245,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.052920691668987274},{"word":"skip","start":578.245,"end":578.565,"confidence":0.9951172,"punctuated_word":"skip","sentiment":"neutral","sentiment_score":-0.03927776589989662},{"word":"that","start":578.565,"end":578.805,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04199809953570366},{"word":"one","start":578.805,"end":579.305,"confidence":0.99853516,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.04291628301143646},{"word":"can","start":579.845,"end":580.005,"confidence":0.97998047,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.01916649006307125},{"word":"you","start":580.005,"end":580.165,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.008634911850094795},{"word":"see","start":580.165,"end":580.485,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.008274678140878677},{"word":"a","start":580.485,"end":580.565,"confidence":0.9614258,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0009537097066640854},{"word":"pppoe","start":580.565,"end":581.065,"confidence":0.8086914,"punctuated_word":"PPPoE,","sentiment":"neutral","sentiment_score":0.004963221028447151},{"word":"like","start":582.005,"end":582.505,"confidence":0.80126953,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.009340925142169},{"word":"connection","start":582.64496,"end":583.14496,"confidence":0.62841797,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.008018940687179565},{"word":"type","start":583.20496,"end":583.70496,"confidence":0.9970703,"punctuated_word":"type?","sentiment":"neutral","sentiment_score":-0.009215513244271278},{"word":"it's","start":584.565,"end":584.885,"confidence":0.9970703,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.018847068771719933},{"word":"asking","start":584.885,"end":585.285,"confidence":0.99902344,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":0.015755372121930122},{"word":"for","start":585.285,"end":585.52496,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.010087325237691402},{"word":"a","start":585.52496,"end":585.685,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.009139033034443855},{"word":"connection","start":585.685,"end":586.165,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.002402709797024727},{"word":"type","start":586.165,"end":586.485,"confidence":0.99560547,"punctuated_word":"type.","sentiment":"neutral","sentiment_score":0.006035635247826576},{"word":"yeah","start":586.485,"end":586.985,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.046557679772377014},{"word":"kindly","start":587.3,"end":587.62,"confidence":1.0,"punctuated_word":"Kindly","sentiment":"neutral","sentiment_score":0.10766932368278503},{"word":"choose","start":587.62,"end":588.01996,"confidence":0.9951172,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.0896599218249321},{"word":"pppoe","start":588.01996,"end":589.31995,"confidence":0.89516604,"punctuated_word":"PPPOE.","sentiment":"neutral","sentiment_score":0.10758382827043532},{"word":"then","start":591.77997,"end":592.01996,"confidence":0.9902344,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.0970446765422821},{"word":"it","start":592.01996,"end":592.18,"confidence":0.9838867,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.13427604734897614},{"word":"will","start":592.18,"end":592.42,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.09677430242300034},{"word":"ask","start":592.42,"end":592.66,"confidence":0.99902344,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.08982859551906586},{"word":"you","start":592.66,"end":592.98,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0908203423023224},{"word":"a","start":592.98,"end":593.13995,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08746328949928284},{"word":"username","start":593.13995,"end":593.54,"confidence":0.9941406,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.10669294744729996},{"word":"and","start":593.54,"end":593.77997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06461407989263535},{"word":"password","start":593.77997,"end":594.25995,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.08985012769699097},{"word":"again","start":594.25995,"end":594.66,"confidence":0.89990234,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.09032084047794342},{"word":"kindly","start":594.66,"end":595.13995,"confidence":1.0,"punctuated_word":"Kindly","sentiment":"neutral","sentiment_score":0.07878965139389038},{"word":"type","start":595.13995,"end":595.45996,"confidence":0.99902344,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.05159757286310196},{"word":"in","start":595.45996,"end":595.69995,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.08038739860057831},{"word":"the","start":595.69995,"end":595.93994,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10835346579551695},{"word":"one","start":595.93994,"end":596.1,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.08292641490697861},{"word":"that","start":596.1,"end":596.33997,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11233514547348022},{"word":"i","start":596.33997,"end":596.5,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08197751641273499},{"word":"provided","start":596.5,"end":597.0,"confidence":0.98095703,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.06854016333818436},{"word":"via","start":597.06,"end":597.3,"confidence":0.84814453,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.07618620246648788},{"word":"email","start":597.3,"end":597.8,"confidence":0.9970703,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.07918709516525269},{"word":"the","start":607.265,"end":607.765,"confidence":0.9604492,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.03931153938174248},{"word":"pppoe","start":608.14496,"end":609.02496,"confidence":0.9291016,"punctuated_word":"PPPOE","sentiment":"neutral","sentiment_score":0.05717110261321068},{"word":"username","start":609.02496,"end":609.52496,"confidence":0.81030273,"punctuated_word":"username,","sentiment":"neutral","sentiment_score":0.05233459919691086},{"word":"1252@airtel.net.au","start":610.065,"end":613.44,"confidence":0.9039196,"punctuated_word":"1252@airtel.net.au?","sentiment":"neutral","sentiment_score":0.0517294704914093},{"word":"okay","start":616.96,"end":617.46,"confidence":0.83862305,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10416001826524734},{"word":"and","start":618.48,"end":618.98,"confidence":0.93408203,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08207720518112183},{"word":"did","start":620.08,"end":620.32,"confidence":0.9951172,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.1048605740070343},{"word":"you","start":620.32,"end":620.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1272285282611847},{"word":"click","start":620.48,"end":620.8,"confidence":1.0,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.16660581529140472},{"word":"save","start":620.8,"end":621.3,"confidence":0.99902344,"punctuated_word":"save?","sentiment":"neutral","sentiment_score":0.0984712541103363},{"word":"does","start":623.76,"end":623.92,"confidence":0.9472656,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":0.10683440417051315},{"word":"it","start":623.92,"end":624.08,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.18825489282608032},{"word":"is","start":624.4,"end":624.56,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.13483192026615143},{"word":"it","start":624.56,"end":624.88,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.18888486921787265},{"word":"successful","start":624.88,"end":625.38,"confidence":0.9995117,"punctuated_word":"successful?","sentiment":"neutral","sentiment_score":0.15163633227348328},{"word":"mhmm","start":627.435,"end":627.935,"confidence":0.9885254,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.003997985739260912},{"word":"okay","start":634.635,"end":635.135,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.09384750574827194},{"word":"have","start":635.355,"end":635.595,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.08713680505752563},{"word":"you","start":635.595,"end":635.755,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0777953639626503},{"word":"tried","start":635.755,"end":636.075,"confidence":0.99902344,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.07676683366298676},{"word":"to","start":636.075,"end":636.15497,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08343088626861572},{"word":"did","start":636.475,"end":636.715,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.06773318350315094},{"word":"you","start":636.715,"end":636.955,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08048291504383087},{"word":"reset","start":636.955,"end":637.355,"confidence":1.0,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.08112995326519012},{"word":"the","start":637.355,"end":637.595,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0702734887599945},{"word":"router","start":637.595,"end":638.075,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.07195509970188141},{"word":"already","start":638.075,"end":638.575,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.07882192730903625},{"word":"earlier","start":639.275,"end":639.775,"confidence":0.93408203,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":-0.07269412279129028},{"word":"before","start":639.915,"end":640.415,"confidence":0.89990234,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.08468227833509445},{"word":"or","start":641.31,"end":641.79,"confidence":0.9223633,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03441813960671425},{"word":"no","start":641.79,"end":642.29,"confidence":0.6237793,"punctuated_word":"no?","sentiment":"neutral","sentiment_score":-0.060374725610017776},{"word":"okay","start":646.43,"end":646.93,"confidence":0.90185547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0031684134155511856},{"word":"can","start":647.79,"end":648.02997,"confidence":0.92333984,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.00598994642496109},{"word":"we","start":648.02997,"end":648.27,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0023031532764434814},{"word":"try","start":648.27,"end":648.59,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.005488011986017227},{"word":"it","start":648.59,"end":648.75,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.017845772206783295},{"word":"again","start":648.75,"end":649.07,"confidence":0.99902344,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.0020643454045057297},{"word":"can","start":649.07,"end":649.23,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.017117802053689957},{"word":"we","start":649.23,"end":649.39,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0018222257494926453},{"word":"do","start":649.39,"end":649.63,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.016901236027479172},{"word":"reset","start":649.63,"end":650.02997,"confidence":0.9902344,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.003277130424976349},{"word":"again","start":650.02997,"end":650.35,"confidence":0.9970703,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.023086365312337875},{"word":"then","start":650.35,"end":650.75,"confidence":0.76416016,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.023256897926330566},{"word":"enter","start":650.75,"end":651.07,"confidence":0.99121094,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.017200030386447906},{"word":"the","start":651.07,"end":651.39,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.010071512311697006},{"word":"credentials","start":651.39,"end":651.89,"confidence":1.0,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":-0.009997446089982986},{"word":"again","start":652.02997,"end":652.52997,"confidence":0.9980469,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.02030700445175171},{"word":"mhmm","start":654.89496,"end":655.39496,"confidence":0.8979492,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0009415866807103156},{"word":"is","start":660.57495,"end":660.89496,"confidence":0.85546875,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.0518023818731308},{"word":"this","start":660.89496,"end":661.13495,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.032280974090099335},{"word":"router","start":661.13495,"end":661.63495,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.009272165596485138},{"word":"brand","start":661.69495,"end":661.935,"confidence":0.9941406,"punctuated_word":"brand","sentiment":"neutral","sentiment_score":-0.061493296176195145},{"word":"new","start":661.935,"end":662.175,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.06854718923568726},{"word":"or","start":662.175,"end":662.675,"confidence":0.9873047,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.026869747787714005},{"word":"used","start":663.295,"end":663.795,"confidence":0.98828125,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.023484017699956897},{"word":"already","start":663.935,"end":664.435,"confidence":0.9995117,"punctuated_word":"already?","sentiment":"neutral","sentiment_score":-0.00045102089643478394},{"word":"okay","start":681.51,"end":682.01,"confidence":0.7322998,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01334787905216217},{"word":"but","start":682.605,"end":682.845,"confidence":0.9760742,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.032130446285009384},{"word":"this","start":682.845,"end":683.245,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.036996349692344666},{"word":"is","start":683.245,"end":683.40497,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03345053270459175},{"word":"used","start":683.40497,"end":683.885,"confidence":0.9951172,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.025669820606708527},{"word":"already","start":683.885,"end":684.385,"confidence":0.814209,"punctuated_word":"already.","sentiment":"neutral","sentiment_score":-0.04819915443658829},{"word":"mhmm","start":687.165,"end":687.665,"confidence":0.93237305,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.045374300330877304},{"word":"okay","start":691.485,"end":691.985,"confidence":0.7265625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03715246543288231},{"word":"okay","start":692.285,"end":692.785,"confidence":0.86572266,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.021103370934724808},{"word":"okay","start":694.205,"end":694.705,"confidence":0.97802734,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.018970996141433716},{"word":"yeah","start":695.40497,"end":695.90497,"confidence":0.97265625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.021134600043296817},{"word":"let's","start":696.58,"end":696.82,"confidence":0.9995117,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.03449252247810364},{"word":"just","start":696.82,"end":697.14,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03042888268828392},{"word":"check","start":697.14,"end":697.46,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.018336929380893707},{"word":"again","start":697.46,"end":697.94,"confidence":0.9946289,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.03907844051718712},{"word":"if","start":697.94,"end":698.18,"confidence":0.98828125,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.14411970973014832},{"word":"we","start":698.18,"end":698.33997,"confidence":0.36889648,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.12352089583873747},{"word":"still","start":698.33997,"end":698.58,"confidence":0.9951172,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.2291097491979599},{"word":"cannot","start":698.58,"end":698.98,"confidence":0.9902344,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.3043867349624634},{"word":"establish","start":698.98,"end":699.46,"confidence":0.99609375,"punctuated_word":"establish","sentiment":"neutral","sentiment_score":-0.14431071281433103},{"word":"a","start":699.46,"end":699.62,"confidence":0.95410156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1888725608587265},{"word":"connection","start":699.62,"end":700.12,"confidence":0.98706055,"punctuated_word":"connection,","sentiment":"neutral","sentiment_score":-0.2303161472082138},{"word":"maybe","start":701.3,"end":701.7,"confidence":0.9838867,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.31787028908729553},{"word":"the","start":701.7,"end":701.94,"confidence":0.89208984,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.32916685938835144},{"word":"router","start":701.94,"end":702.42,"confidence":0.9482422,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.1819323897361755},{"word":"is","start":702.42,"end":702.5,"confidence":0.8251953,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3550949692726135},{"word":"still","start":702.5,"end":702.74,"confidence":0.97314453,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.3479659855365753},{"word":"locked","start":702.74,"end":702.98,"confidence":0.80615234,"punctuated_word":"locked","sentiment":"neutral","sentiment_score":-0.32229921221733093},{"word":"in","start":702.98,"end":703.14,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.3051147162914276},{"word":"with","start":703.14,"end":703.46,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.29773464798927307},{"word":"the","start":703.46,"end":703.62,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.26586446166038513},{"word":"previous","start":703.62,"end":704.12,"confidence":1.0,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":-0.23513035476207733},{"word":"isp","start":704.26,"end":704.76,"confidence":0.8977051,"punctuated_word":"ISP.","sentiment":"neutral","sentiment_score":-0.17062366008758545},{"word":"that's","start":705.3,"end":705.54,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.22710274159908295},{"word":"why","start":705.54,"end":705.77997,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.20057199895381927},{"word":"for","start":705.77997,"end":706.02,"confidence":0.7084961,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2561836838722229},{"word":"some","start":706.02,"end":706.18,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.2929934561252594},{"word":"reason","start":706.18,"end":706.58,"confidence":0.7558594,"punctuated_word":"reason,","sentiment":"neutral","sentiment_score":-0.30856049060821533},{"word":"we","start":706.58,"end":706.74,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.33571213483810425},{"word":"cannot","start":706.74,"end":707.24,"confidence":0.99902344,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.36667266488075256},{"word":"establish","start":707.38,"end":707.88,"confidence":0.9770508,"punctuated_word":"establish","sentiment":"neutral","sentiment_score":-0.2862878441810608},{"word":"a","start":707.94,"end":708.1,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.343829482793808},{"word":"new","start":708.1,"end":708.33997,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.31846338510513306},{"word":"one","start":708.33997,"end":708.82,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.23756222426891327},{"word":"manually","start":708.82,"end":709.32,"confidence":0.99609375,"punctuated_word":"manually.","sentiment":"neutral","sentiment_score":-0.3204490542411804},{"word":"yeah","start":712.185,"end":712.685,"confidence":0.7878418,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05068039894104004},{"word":"mhmm","start":714.825,"end":715.325,"confidence":0.998291,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.011307967826724052},{"word":"but","start":716.185,"end":716.685,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.01250503957271576},{"word":"if","start":716.825,"end":717.305,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.009612906724214554},{"word":"ever","start":717.305,"end":717.805,"confidence":0.9980469,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.014577366411685944},{"word":"you","start":718.825,"end":719.065,"confidence":0.9091797,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.024141672998666763},{"word":"opt","start":719.065,"end":719.305,"confidence":0.6855469,"punctuated_word":"opt","sentiment":"neutral","sentiment_score":0.010793998837471008},{"word":"the","start":719.305,"end":719.54504,"confidence":0.77246094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013529881834983826},{"word":"twelve","start":719.54504,"end":719.865,"confidence":1.0,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.030049853026866913},{"word":"month","start":719.865,"end":720.265,"confidence":0.99316406,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.004708379507064819},{"word":"contract","start":720.265,"end":720.765,"confidence":0.9941406,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.013566173613071442},{"word":"that","start":721.385,"end":721.705,"confidence":0.7739258,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.016645103693008423},{"word":"has","start":721.705,"end":721.865,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.007205568253993988},{"word":"a","start":721.865,"end":722.10504,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01417381316423416},{"word":"free","start":722.10504,"end":722.34503,"confidence":0.9980469,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.01284782588481903},{"word":"router","start":722.34503,"end":722.84503,"confidence":0.93408203,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.007123388350009918},{"word":"if","start":723.065,"end":723.385,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0005368813872337341},{"word":"ever","start":723.385,"end":723.885,"confidence":1.0,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.003730073571205139},{"word":"this","start":724.025,"end":724.265,"confidence":0.9267578,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.033728860318660736},{"word":"still","start":724.265,"end":724.505,"confidence":0.9941406,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.07068001478910446},{"word":"doesn't","start":724.505,"end":724.905,"confidence":1.0,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.01584756374359131},{"word":"work","start":724.905,"end":725.4,"confidence":0.99609375,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":0.018710508942604065},{"word":"we","start":725.48004,"end":725.72003,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05851916968822479},{"word":"can","start":725.72003,"end":725.88,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1040513515472412},{"word":"provide","start":725.88,"end":726.28,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.06928732991218567},{"word":"you","start":726.28,"end":726.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05133840441703797},{"word":"a","start":726.52,"end":726.68005,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0591714046895504},{"word":"free","start":726.68005,"end":726.92004,"confidence":1.0,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.09661436080932616},{"word":"one","start":726.92004,"end":727.16003,"confidence":0.98706055,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.047681085765361786},{"word":"you","start":727.16003,"end":727.32,"confidence":0.9716797,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.012811973690986632},{"word":"just","start":727.32,"end":727.56,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0025594234466552734},{"word":"need","start":727.56,"end":727.72003,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.0008820816874504089},{"word":"to","start":727.72003,"end":727.88,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.043024592101573944},{"word":"settle","start":727.88,"end":728.36005,"confidence":0.55371094,"punctuated_word":"settle","sentiment":"neutral","sentiment_score":-0.008350908756256104},{"word":"the","start":728.36005,"end":728.60004,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03817922621965408},{"word":"delivery","start":728.60004,"end":729.10004,"confidence":0.98828125,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":-0.06448736786842346},{"word":"fee","start":729.32,"end":729.82,"confidence":0.99902344,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.0606459341943264},{"word":"before","start":730.68005,"end":731.16003,"confidence":0.9921875,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.029148463159799576},{"word":"we","start":731.16003,"end":731.32,"confidence":0.8183594,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.03377484530210495},{"word":"sorry","start":737.975,"end":738.475,"confidence":0.81469727,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.0767630934715271},{"word":"yeah","start":739.65497,"end":740.13495,"confidence":0.75390625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.012838328257203102},{"word":"let's","start":740.13495,"end":740.535,"confidence":0.8796387,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.04464913159608841},{"word":"try","start":740.535,"end":740.77496,"confidence":0.9707031,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.07133345305919647},{"word":"again","start":740.77496,"end":741.175,"confidence":0.7561035,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.05947417765855789},{"word":"yeah","start":741.175,"end":741.675,"confidence":0.82373047,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03119043819606304},{"word":"mhmm","start":743.89496,"end":744.39496,"confidence":0.87164307,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.025379393249750137},{"word":"yeah","start":788.38995,"end":788.88995,"confidence":0.7402344,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.41263967752456665},{"word":"thank","start":789.35,"end":789.58997,"confidence":0.6308594,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6495965123176575},{"word":"you","start":789.58997,"end":790.08997,"confidence":0.99316406,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5679377913475037},{"word":"can","start":800.305,"end":800.465,"confidence":0.9526367,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.04140332713723183},{"word":"you","start":800.465,"end":800.625,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.030388083308935165},{"word":"skip","start":800.625,"end":801.025,"confidence":0.9741211,"punctuated_word":"skip","sentiment":"neutral","sentiment_score":0.007448829710483551},{"word":"it","start":801.025,"end":801.525,"confidence":0.9975586,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.01944866962730885},{"word":"yeah","start":810.77,"end":811.25,"confidence":0.96362305,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14500191807746887},{"word":"correct","start":811.25,"end":811.75,"confidence":0.6783447,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.15217477083206177},{"word":"mhmm","start":818.21,"end":818.71,"confidence":0.85980225,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03710145130753517},{"word":"is","start":874.76996,"end":875.01,"confidence":0.8520508,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.05842941254377365},{"word":"there","start":875.01,"end":875.25,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.06023626774549484},{"word":"an","start":875.25,"end":875.49,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.05538608878850937},{"word":"option","start":875.49,"end":875.99,"confidence":0.9975586,"punctuated_word":"option?","sentiment":"neutral","sentiment_score":0.05311954766511917},{"word":"can","start":883.145,"end":883.385,"confidence":0.6245117,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.001705896109342575},{"word":"you","start":883.385,"end":883.545,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.003986813127994537},{"word":"skip","start":883.545,"end":883.865,"confidence":0.9892578,"punctuated_word":"skip","sentiment":"neutral","sentiment_score":0.00940394587814808},{"word":"it","start":883.865,"end":884.34503,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.008295668289065361},{"word":"again","start":884.34503,"end":884.84503,"confidence":0.9921875,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":0.01646612025797367},{"word":"can","start":893.33,"end":893.65,"confidence":0.94384766,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.022763770073652267},{"word":"you","start":893.65,"end":893.81,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00801444798707962},{"word":"skip","start":893.81,"end":894.29004,"confidence":0.88720703,"punctuated_word":"skip","sentiment":"neutral","sentiment_score":-0.011718804016709328},{"word":"it","start":894.29004,"end":894.45,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.011565402150154114},{"word":"as","start":894.45,"end":894.69,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.00991130992770195},{"word":"well","start":894.69,"end":895.19,"confidence":0.99658203,"punctuated_word":"well?","sentiment":"neutral","sentiment_score":0.007509272545576096},{"word":"yeah","start":896.85004,"end":897.25,"confidence":0.9379883,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0390717014670372},{"word":"what's","start":897.25,"end":897.57,"confidence":0.99853516,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.03395280987024307},{"word":"important","start":897.57,"end":898.05005,"confidence":1.0,"punctuated_word":"important","sentiment":"neutral","sentiment_score":0.028579410165548325},{"word":"is","start":898.05005,"end":898.37,"confidence":0.9902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04160021245479584},{"word":"we","start":898.37,"end":898.69,"confidence":0.9873047,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06096801534295082},{"word":"enter","start":898.69,"end":899.01,"confidence":0.9941406,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.043311189860105515},{"word":"the","start":899.01,"end":899.17004,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03997890651226044},{"word":"credentials","start":899.17004,"end":899.67004,"confidence":1.0,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":0.03159137815237045},{"word":"correctly","start":899.89,"end":900.39,"confidence":0.9980469,"punctuated_word":"correctly.","sentiment":"neutral","sentiment_score":0.04413721710443497},{"word":"can","start":918.135,"end":918.295,"confidence":0.7709961,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.018891263753175735},{"word":"you","start":918.295,"end":918.535,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.012799272313714027},{"word":"skip","start":918.535,"end":918.855,"confidence":0.9951172,"punctuated_word":"skip","sentiment":"neutral","sentiment_score":-0.0051924120634794235},{"word":"it","start":918.855,"end":919.355,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.009523589164018633},{"word":"again","start":926.98,"end":927.48,"confidence":0.99853516,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.026288604363799095},{"word":"sorry","start":930.9,"end":931.4,"confidence":0.8598633,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.05066664516925812},{"word":"a","start":931.78,"end":931.94,"confidence":0.97265625,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.029587727040052417},{"word":"wi","start":931.94,"end":932.18,"confidence":0.94140625,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.022371770814061165},{"word":"fi","start":932.18,"end":932.34,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.014405811205506325},{"word":"password","start":932.34,"end":932.84,"confidence":0.98535156,"punctuated_word":"password?","sentiment":"neutral","sentiment_score":-0.042491279542446136},{"word":"mhmm","start":934.935,"end":935.435,"confidence":0.9992676,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.004059441387653351},{"word":"since","start":940.535,"end":940.935,"confidence":0.8886719,"punctuated_word":"Since","sentiment":"neutral","sentiment_score":-0.06590942293405533},{"word":"it","start":940.935,"end":941.255,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07798340171575546},{"word":"re","start":941.255,"end":941.415,"confidence":0.38720703,"punctuated_word":"re","sentiment":"neutral","sentiment_score":-0.06409651041030884},{"word":"yeah","start":941.895,"end":942.295,"confidence":0.982666,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.04286584258079529},{"word":"since","start":942.295,"end":942.615,"confidence":0.9580078,"punctuated_word":"Since","sentiment":"neutral","sentiment_score":-0.06878814101219177},{"word":"it","start":942.615,"end":942.935,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08201161026954651},{"word":"reset","start":942.935,"end":943.435,"confidence":0.9580078,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.07232938706874847},{"word":"it","start":943.895,"end":943.975,"confidence":0.3803711,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09343817830085754},{"word":"again","start":943.975,"end":944.475,"confidence":0.9902344,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.07342559099197388},{"word":"since","start":945.175,"end":945.415,"confidence":0.9980469,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.08381043374538422},{"word":"we","start":945.415,"end":945.575,"confidence":0.9506836,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06581255793571472},{"word":"reset","start":945.575,"end":945.975,"confidence":0.9951172,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.06151266396045685},{"word":"it","start":945.975,"end":946.135,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0584297813475132},{"word":"again","start":946.135,"end":946.635,"confidence":0.99609375,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.04273513704538345},{"word":"it","start":946.775,"end":946.935,"confidence":0.88134766,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04456693306565285},{"word":"will","start":946.935,"end":947.095,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.03879776224493981},{"word":"bring","start":947.095,"end":947.415,"confidence":0.9941406,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":-0.04502794146537781},{"word":"back","start":947.415,"end":947.575,"confidence":0.99121094,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.026121020317077637},{"word":"to","start":947.575,"end":947.735,"confidence":0.98828125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05036653950810432},{"word":"its","start":947.735,"end":947.975,"confidence":0.9873047,"punctuated_word":"its","sentiment":"neutral","sentiment_score":-0.08827385306358337},{"word":"default","start":947.975,"end":948.475,"confidence":1.0,"punctuated_word":"default","sentiment":"neutral","sentiment_score":-0.05225985869765282},{"word":"password","start":948.73,"end":949.23,"confidence":0.9797363,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.0743844211101532},{"word":"so","start":950.41003,"end":950.91003,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0758172869682312},{"word":"kindly","start":951.13,"end":951.63,"confidence":0.96435547,"punctuated_word":"kindly","sentiment":"neutral","sentiment_score":-0.12399718910455704},{"word":"let's","start":952.73,"end":953.05,"confidence":0.76000977,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.12966778874397278},{"word":"not","start":953.05,"end":953.29,"confidence":0.99609375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1461968719959259},{"word":"change","start":953.29,"end":953.77,"confidence":0.99902344,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.21440590918064115},{"word":"it","start":953.77,"end":954.27,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.15414763987064362},{"word":"for","start":954.97003,"end":955.13,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.14401943981647491},{"word":"now","start":955.13,"end":955.63,"confidence":0.99658203,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.010639429092407228},{"word":"is","start":974.01495,"end":974.255,"confidence":0.9111328,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.033856235444545746},{"word":"there","start":974.255,"end":974.495,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.03334568813443184},{"word":"a","start":974.495,"end":974.57495,"confidence":0.9716797,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.024752693250775337},{"word":"skip","start":974.57495,"end":974.975,"confidence":0.99902344,"punctuated_word":"skip","sentiment":"neutral","sentiment_score":0.009371396154165268},{"word":"option","start":974.975,"end":975.375,"confidence":0.99902344,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.013391852378845217},{"word":"as","start":975.375,"end":975.615,"confidence":0.9453125,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.01154756173491478},{"word":"well","start":975.615,"end":976.115,"confidence":0.96191406,"punctuated_word":"well?","sentiment":"neutral","sentiment_score":0.008768703788518906},{"word":"wireless","start":985.16,"end":985.66,"confidence":0.9526367,"punctuated_word":"Wireless","sentiment":"neutral","sentiment_score":-0.004805868491530418},{"word":"or","start":985.88,"end":986.38,"confidence":0.9902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.011413363739848135},{"word":"wired","start":986.44,"end":986.94,"confidence":0.9658203,"punctuated_word":"wired?","sentiment":"neutral","sentiment_score":0.003148352261632681},{"word":"can","start":990.04,"end":990.27997,"confidence":0.7939453,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.014215286821126938},{"word":"you","start":990.27997,"end":990.51996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01268099993467331},{"word":"choose","start":990.51996,"end":990.83997,"confidence":1.0,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.01759154163300991},{"word":"wireless","start":990.83997,"end":991.33997,"confidence":0.99902344,"punctuated_word":"wireless?","sentiment":"neutral","sentiment_score":0.0234596598893404},{"word":"mhmm","start":992.97504,"end":993.47504,"confidence":0.8967285,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05188153311610222},{"word":"so","start":1007.97003,"end":1008.37,"confidence":0.9873047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1656835675239563},{"word":"it","start":1008.37,"end":1008.85004,"confidence":0.9790039,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.15260198712348938},{"word":"so","start":1009.01,"end":1009.33,"confidence":0.984375,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1772378236055374},{"word":"no","start":1009.33,"end":1009.73,"confidence":0.9863281,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.20773686468601227},{"word":"still","start":1009.89,"end":1010.21,"confidence":0.9941406,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.25179409980773926},{"word":"no","start":1010.21,"end":1010.45,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.2361073791980743},{"word":"connection","start":1010.45,"end":1010.95,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.2715708613395691},{"word":"means","start":1011.25,"end":1011.75,"confidence":0.9362793,"punctuated_word":"means?","sentiment":"neutral","sentiment_score":-0.20370766520500183},{"word":"can","start":1014.61,"end":1014.77,"confidence":0.7260742,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.0038637761026620865},{"word":"you","start":1014.77,"end":1014.93,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0019378717988729477},{"word":"screenshot","start":1014.93,"end":1015.43,"confidence":0.9892578,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":-0.005853033624589443},{"word":"that","start":1015.49,"end":1015.65,"confidence":0.9243164,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.004432300105690956},{"word":"one","start":1015.65,"end":1016.15,"confidence":0.9807129,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.0033660419285297394},{"word":"screenshot","start":1019.97003,"end":1020.47003,"confidence":0.8376465,"punctuated_word":"Screenshot","sentiment":"neutral","sentiment_score":-0.03754056990146637},{"word":"for","start":1021.95496,"end":1022.355,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.030747242271900177},{"word":"for","start":1022.355,"end":1022.595,"confidence":0.99316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03750941529870033},{"word":"me","start":1022.595,"end":1022.755,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.011634488590061665},{"word":"to","start":1022.755,"end":1022.915,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.013131093233823776},{"word":"also","start":1022.915,"end":1023.235,"confidence":0.9970703,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.026500821113586422},{"word":"see","start":1023.235,"end":1023.475,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.02718867734074593},{"word":"it","start":1023.475,"end":1023.63495,"confidence":0.9885254,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.02772366628050804},{"word":"yeah","start":1023.63495,"end":1024.135,"confidence":0.99072266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.007344554178416729},{"word":"so","start":1025.635,"end":1026.135,"confidence":0.8041992,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04515661299228668},{"word":"it","start":1026.275,"end":1026.515,"confidence":0.8720703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.13102751970291138},{"word":"did","start":1026.515,"end":1026.6749,"confidence":0.9980469,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.11841703951358797},{"word":"not","start":1026.6749,"end":1027.1749,"confidence":0.80078125,"punctuated_word":"not,","sentiment":"neutral","sentiment_score":-0.14374405145645142},{"word":"yeah","start":1027.395,"end":1027.7949,"confidence":0.99658203,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.1285569816827774},{"word":"it","start":1027.7949,"end":1027.955,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.22060593962669373},{"word":"did","start":1027.955,"end":1028.115,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.17428246140480042},{"word":"not","start":1028.115,"end":1028.4349,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.23084154725074768},{"word":"establish","start":1028.4349,"end":1028.9349,"confidence":0.9970703,"punctuated_word":"establish","sentiment":"neutral","sentiment_score":-0.23014110326766968},{"word":"the","start":1028.995,"end":1029.155,"confidence":0.91015625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22449757158756256},{"word":"connection","start":1029.155,"end":1029.655,"confidence":0.9748535,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.20949777960777283},{"word":"it","start":1029.955,"end":1030.195,"confidence":0.9980469,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.25047430396080017},{"word":"went","start":1030.195,"end":1030.695,"confidence":0.99609375,"punctuated_word":"went","sentiment":"neutral","sentiment_score":-0.2851540148258209},{"word":"failed","start":1031.075,"end":1031.575,"confidence":0.79248047,"punctuated_word":"failed.","sentiment":"neutral","sentiment_score":-0.2192954421043396},{"word":"and","start":1037.28,"end":1037.78,"confidence":0.7763672,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07004213333129883},{"word":"is","start":1038.0801,"end":1038.3201,"confidence":0.9770508,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.019476527348160744},{"word":"it","start":1038.3201,"end":1038.56,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03653630614280701},{"word":"done","start":1038.56,"end":1039.06,"confidence":0.9880371,"punctuated_word":"done?","sentiment":"neutral","sentiment_score":-0.014523616060614586},{"word":"okay","start":1050.495,"end":1050.995,"confidence":0.93359375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.019536800682544708},{"word":"yeah","start":1066.2999,"end":1066.7,"confidence":0.76049805,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03229259327054024},{"word":"so","start":1066.7,"end":1067.2,"confidence":0.7988281,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0718526691198349},{"word":"there's","start":1067.42,"end":1067.82,"confidence":0.9550781,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.11211685836315156},{"word":"no","start":1067.82,"end":1068.0599,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.15052756667137146},{"word":"internet","start":1068.0599,"end":1068.54,"confidence":0.9326172,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.23234102129936215},{"word":"connection","start":1068.54,"end":1069.04,"confidence":0.99560547,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.21374264359474185},{"word":"right","start":1069.1,"end":1069.6,"confidence":1.0,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.09800724685192108},{"word":"yeah","start":1074.54,"end":1075.04,"confidence":0.9650879,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.032814107835292816},{"word":"kindly","start":1075.26,"end":1075.74,"confidence":0.99902344,"punctuated_word":"Kindly","sentiment":"neutral","sentiment_score":0.01619100570678711},{"word":"send","start":1075.74,"end":1076.0599,"confidence":0.9951172,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.0077715665102005005},{"word":"me","start":1076.0599,"end":1076.38,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02863112837076187},{"word":"the","start":1076.38,"end":1076.745,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00958920270204544},{"word":"screenshot","start":1076.905,"end":1077.405,"confidence":0.99365234,"punctuated_word":"screenshot.","sentiment":"neutral","sentiment_score":0.015172908082604408},{"word":"i'll","start":1081.785,"end":1082.025,"confidence":0.9680176,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08781871199607849},{"word":"also","start":1082.025,"end":1082.505,"confidence":0.9941406,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.08401380479335785},{"word":"add","start":1082.505,"end":1082.825,"confidence":0.7265625,"punctuated_word":"add","sentiment":"neutral","sentiment_score":0.07470688223838806},{"word":"some","start":1082.825,"end":1083.145,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.045637357980012894},{"word":"pictures","start":1083.145,"end":1083.645,"confidence":0.9975586,"punctuated_word":"pictures.","sentiment":"neutral","sentiment_score":0.06783624738454819},{"word":"hang","start":1084.825,"end":1085.145,"confidence":0.9970703,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.06365226954221725},{"word":"on","start":1085.145,"end":1085.225,"confidence":0.99609375,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.06452818959951401},{"word":"let","start":1085.225,"end":1085.465,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.07192346453666687},{"word":"me","start":1085.465,"end":1085.545,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07435446977615356},{"word":"just","start":1085.545,"end":1085.865,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06505455076694489},{"word":"send","start":1085.865,"end":1086.105,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.04223611205816269},{"word":"you","start":1086.105,"end":1086.585,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04242613911628723},{"word":"a","start":1086.585,"end":1086.825,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04740191996097565},{"word":"response","start":1086.825,"end":1087.325,"confidence":1.0,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.04778055474162102},{"word":"again","start":1087.465,"end":1087.965,"confidence":0.99609375,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.04088155180215835},{"word":"let","start":1096.5499,"end":1096.7899,"confidence":0.95410156,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.01103910431265831},{"word":"me","start":1096.7899,"end":1097.11,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.015915676951408386},{"word":"send","start":1097.11,"end":1097.4299,"confidence":0.9941406,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.008407283574342728},{"word":"it","start":1097.4299,"end":1097.9299,"confidence":0.9038086,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.007507846690714359},{"word":"there","start":1100.87,"end":1101.11,"confidence":0.64404297,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.033567652106285095},{"word":"you","start":1101.11,"end":1101.2699,"confidence":0.9140625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028851520270109177},{"word":"go","start":1101.2699,"end":1101.7699,"confidence":1.0,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.033573657274246216},{"word":"first","start":1104.255,"end":1104.655,"confidence":0.9350586,"punctuated_word":"First,","sentiment":"neutral","sentiment_score":0.022605281323194504},{"word":"to","start":1104.655,"end":1104.8151,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.024589652195572853},{"word":"further","start":1104.8151,"end":1105.2151,"confidence":1.0,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.030250178650021553},{"word":"investigate","start":1105.2151,"end":1105.7151,"confidence":0.9980469,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":0.015522848814725876},{"word":"the","start":1105.8551,"end":1106.015,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011736374348402023},{"word":"issue","start":1106.015,"end":1106.515,"confidence":0.9797363,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":0.017710287123918533},{"word":"clear","start":1106.735,"end":1107.135,"confidence":0.57128906,"punctuated_word":"clear","sentiment":"neutral","sentiment_score":0.007874816656112671},{"word":"photo","start":1107.135,"end":1107.635,"confidence":0.9902344,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":0.00208195298910141},{"word":"of","start":1107.6951,"end":1107.935,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.003198377788066864},{"word":"the","start":1107.935,"end":1108.0951,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0004498958587646485},{"word":"label","start":1108.0951,"end":1108.5951,"confidence":0.99902344,"punctuated_word":"label","sentiment":"neutral","sentiment_score":-0.0008780509233474731},{"word":"on","start":1108.655,"end":1108.8151,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.008409703150391579},{"word":"the","start":1108.8151,"end":1108.895,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017281988635659218},{"word":"back","start":1108.895,"end":1109.135,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.02217530831694603},{"word":"of","start":1109.135,"end":1109.295,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0273809228092432},{"word":"your","start":1109.295,"end":1109.535,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.012875644490122797},{"word":"router","start":1109.535,"end":1110.035,"confidence":0.7495117,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.011691853404045103},{"word":"photo","start":1111.935,"end":1112.255,"confidence":0.7734375,"punctuated_word":"Photo","sentiment":"neutral","sentiment_score":0.018056577071547508},{"word":"of","start":1112.255,"end":1112.495,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.023697074502706528},{"word":"the","start":1112.495,"end":1112.655,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01737082563340664},{"word":"ntt","start":1112.655,"end":1113.155,"confidence":0.69401044,"punctuated_word":"NTT.","sentiment":"neutral","sentiment_score":0.01778789423406124},{"word":"yeah","start":1113.295,"end":1113.795,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02145998924970627},{"word":"indicator","start":1114.3351,"end":1114.8351,"confidence":0.99853516,"punctuated_word":"Indicator","sentiment":"neutral","sentiment_score":0.01570938155055046},{"word":"lights","start":1114.9751,"end":1115.4751,"confidence":0.8535156,"punctuated_word":"lights.","sentiment":"neutral","sentiment_score":0.016297083348035812},{"word":"yeah","start":1115.8551,"end":1116.3551,"confidence":0.9941406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.027562323957681656},{"word":"have","start":1116.655,"end":1116.8151,"confidence":0.9902344,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.026644831523299217},{"word":"you","start":1116.8151,"end":1116.9751,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01951475441455841},{"word":"received","start":1116.9751,"end":1117.4551,"confidence":0.9970703,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.037752002477645874},{"word":"my","start":1117.4551,"end":1117.6951,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0242086723446846},{"word":"email","start":1117.6951,"end":1118.015,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.026790903881192207},{"word":"again","start":1118.015,"end":1118.515,"confidence":0.9975586,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":0.01811068318784237},{"word":"mhmm","start":1119.09,"end":1119.59,"confidence":0.9499512,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.012396469712257384},{"word":"yeah","start":1125.65,"end":1125.97,"confidence":0.97094727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0381852388381958},{"word":"for","start":1125.97,"end":1126.21,"confidence":0.6796875,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.0229696873575449},{"word":"us","start":1126.21,"end":1126.45,"confidence":0.9526367,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.02019854448735714},{"word":"to","start":1126.45,"end":1126.69,"confidence":0.82958984,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.022489074617624283},{"word":"just","start":1126.69,"end":1127.01,"confidence":0.97314453,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02169893868267536},{"word":"have","start":1127.01,"end":1127.25,"confidence":0.9951172,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.011384690180420876},{"word":"a","start":1127.25,"end":1127.4099,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01565965637564659},{"word":"reference","start":1127.4099,"end":1127.9099,"confidence":0.7871094,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.011606892570853232},{"word":"mhmm","start":1128.2899,"end":1128.7899,"confidence":0.98339844,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.022806286811828613},{"word":"yeah","start":1132.77,"end":1133.27,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10297316312789916},{"word":"so","start":1135.075,"end":1135.3949,"confidence":0.9863281,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09580305218696594},{"word":"i'll","start":1135.3949,"end":1135.715,"confidence":0.986084,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.10329931974411012},{"word":"just","start":1135.715,"end":1136.0349,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08446532487869263},{"word":"wait","start":1136.0349,"end":1136.2749,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.08035805821418762},{"word":"for","start":1136.2749,"end":1136.4349,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07297138124704361},{"word":"the","start":1136.4349,"end":1136.6749,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07792643457651138},{"word":"pictures","start":1136.6749,"end":1137.1749,"confidence":0.6982422,"punctuated_word":"pictures.","sentiment":"neutral","sentiment_score":0.08117790520191193},{"word":"and","start":1137.3949,"end":1137.8949,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07017000019550323},{"word":"after","start":1137.955,"end":1138.455,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.035269446671009064},{"word":"i","start":1138.755,"end":1139.1549,"confidence":0.93115234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05954758822917938},{"word":"i","start":1139.1549,"end":1139.5549,"confidence":0.5473633,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06699492782354355},{"word":"after","start":1139.715,"end":1140.0349,"confidence":0.99316406,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.05054282397031784},{"word":"reviewed","start":1140.0349,"end":1140.5349,"confidence":0.9416504,"punctuated_word":"reviewed,","sentiment":"neutral","sentiment_score":0.07210289686918259},{"word":"i'll","start":1141.235,"end":1141.315,"confidence":0.76660156,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0705690085887909},{"word":"get","start":1141.315,"end":1141.5549,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.05788504332304001},{"word":"back","start":1141.5549,"end":1141.7949,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.08854806423187256},{"word":"to","start":1141.7949,"end":1141.875,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06897811591625214},{"word":"you","start":1141.875,"end":1142.375,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08041420578956604},{"word":"if","start":1142.4349,"end":1142.9349,"confidence":0.93603516,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0628017708659172},{"word":"we","start":1143.715,"end":1143.875,"confidence":0.94970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05920876935124397},{"word":"can","start":1143.875,"end":1144.375,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.054303959012031555},{"word":"troubleshoot","start":1144.835,"end":1145.335,"confidence":0.9947917,"punctuated_word":"troubleshoot","sentiment":"neutral","sentiment_score":0.04481475055217743},{"word":"further","start":1146.2899,"end":1146.69,"confidence":0.99609375,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.028493300080299377},{"word":"the","start":1146.69,"end":1146.9299,"confidence":0.9243164,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004630863666534424},{"word":"router","start":1146.9299,"end":1147.4299,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.006019711494445801},{"word":"or","start":1147.49,"end":1147.8099,"confidence":0.7739258,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.023862652480602264},{"word":"you","start":1147.8099,"end":1147.89,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01136503368616104},{"word":"need","start":1147.89,"end":1148.13,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.003607690334320069},{"word":"to","start":1148.13,"end":1148.21,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.009040012955665588},{"word":"get","start":1148.21,"end":1148.45,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.007745794951915741},{"word":"a","start":1148.45,"end":1148.5299,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.025625428184866905},{"word":"new","start":1148.5299,"end":1148.69,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.01740100607275963},{"word":"one","start":1148.69,"end":1149.19,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.030674941837787628},{"word":"before","start":1150.2899,"end":1150.69,"confidence":0.9394531,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.19312500953674316},{"word":"we","start":1150.69,"end":1150.9299,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.11373524367809296},{"word":"proceed","start":1150.9299,"end":1151.33,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.14396606385707855},{"word":"to","start":1151.33,"end":1151.57,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14137420058250427},{"word":"getting","start":1151.57,"end":1151.89,"confidence":0.9970703,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.061331070959568024},{"word":"a","start":1151.89,"end":1152.0499,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07925929874181747},{"word":"new","start":1152.0499,"end":1152.21,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.09766097366809844},{"word":"one","start":1152.21,"end":1152.37,"confidence":0.9416504,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.11053343117237092},{"word":"yeah","start":1152.37,"end":1152.87,"confidence":0.9477539,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12437138706445694},{"word":"mhmm","start":1158.21,"end":1158.71,"confidence":0.86694336,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.14344662427902222},{"word":"yeah","start":1161.285,"end":1161.785,"confidence":0.88061523,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0788530558347702},{"word":"or","start":1161.8451,"end":1162.165,"confidence":0.98535156,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.053212255239486694},{"word":"a","start":1162.165,"end":1162.3251,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.047047875821590424},{"word":"call","start":1162.3251,"end":1162.7251,"confidence":0.98657227,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.04579653963446617},{"word":"yeah","start":1162.7251,"end":1163.2251,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06874610483646393},{"word":"i'll","start":1163.365,"end":1163.765,"confidence":0.99365234,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0673430934548378},{"word":"respond","start":1163.765,"end":1164.245,"confidence":0.8286133,"punctuated_word":"respond","sentiment":"neutral","sentiment_score":0.05672319233417511},{"word":"to","start":1164.245,"end":1164.485,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07988086342811584},{"word":"the","start":1164.485,"end":1164.7251,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06700213253498077},{"word":"email","start":1164.7251,"end":1165.045,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.07246556878089905},{"word":"or","start":1165.045,"end":1165.545,"confidence":0.96875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04685996472835541},{"word":"give","start":1165.8451,"end":1166.165,"confidence":0.90771484,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.06238370016217232},{"word":"give","start":1166.165,"end":1166.3251,"confidence":0.96972656,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.055415187031030655},{"word":"you","start":1166.3251,"end":1166.5651,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06273570656776428},{"word":"a","start":1166.5651,"end":1166.645,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06684674322605133},{"word":"callback","start":1166.645,"end":1167.145,"confidence":0.99316406,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":0.039914414286613464},{"word":"okay","start":1175.525,"end":1176.025,"confidence":0.6795654,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.007613478228449821},{"word":"okay","start":1177.79,"end":1178.29,"confidence":0.97143555,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06656065583229065},{"word":"sure","start":1178.43,"end":1178.83,"confidence":0.9995117,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.1188032329082489},{"word":"no","start":1178.83,"end":1179.0701,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2082156538963318},{"word":"worries","start":1179.0701,"end":1179.55,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.2593792676925659},{"word":"i'll","start":1179.55,"end":1179.79,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.481864869594574},{"word":"just","start":1179.79,"end":1180.03,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.3029765486717224},{"word":"reply","start":1180.03,"end":1180.43,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"positive","sentiment_score":0.4076237082481384},{"word":"with","start":1180.43,"end":1180.75,"confidence":0.7363281,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.33719339966773987},{"word":"the","start":1180.75,"end":1180.83,"confidence":0.9951172,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3536123037338257},{"word":"email","start":1180.83,"end":1181.33,"confidence":1.0,"punctuated_word":"email","sentiment":"positive","sentiment_score":0.4011693000793457},{"word":"if","start":1182.43,"end":1182.67,"confidence":0.8588867,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.6254128217697144},{"word":"you","start":1182.67,"end":1182.75,"confidence":0.74853516,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2944260239601135},{"word":"have","start":1182.75,"end":1183.15,"confidence":0.93847656,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.22019335627555847},{"word":"other","start":1183.15,"end":1183.39,"confidence":0.98828125,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.2273772209882736},{"word":"instruction","start":1183.39,"end":1183.89,"confidence":0.845459,"punctuated_word":"instruction.","sentiment":"neutral","sentiment_score":0.19016264379024503},{"word":"okay","start":1184.1901,"end":1184.51,"confidence":0.8769531,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06520937383174896},{"word":"thank","start":1184.51,"end":1184.75,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.777391791343689},{"word":"you","start":1184.75,"end":1185.15,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7058119773864746},{"word":"bye","start":1185.15,"end":1185.39,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.32238295674324036},{"word":"for","start":1185.39,"end":1185.63,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4112751483917236},{"word":"now","start":1185.63,"end":1186.13,"confidence":1.0,"punctuated_word":"now.","sentiment":"positive","sentiment_score":0.4578448534011841},{"word":"you're","start":1188.27,"end":1188.51,"confidence":0.7861328,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.5262481570243835},{"word":"welcome","start":1188.51,"end":1188.99,"confidence":0.9382324,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.6567046046257019},{"word":"bye","start":1188.99,"end":1189.49,"confidence":0.9394531,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08960763365030289}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you? Uh-huh.\n\nYeah. Mhmm. Mhmm. Yeah. I can walk you through the instruction Mhmm.\n\nMhmm. So is the router connected to the NTD box? The box mounted to your wall. Okay. Is there other cable other than the white one that we can use?\n\nMhmm. Is there a yellow one? Okay. Can we use the yellow cable instead? So the first end is at the router, then the other end should be at the NDD box.\n\nYeah. Okay. Mhmm. And does it has a lot of ports? Like, Ethernet one, two, three to four?\n\nOr only one? Okay. Can you connect the yellow cable to the big one? Yeah. The Ethernet one should be at the first port.\n\nEthernet one, it says. Look underneath the ports available. There is, like, name written what are the sports? Mhmm. So on your router, there is w a n port.\n\nAt the back of it yeah. It says w a n. Yeah. Yeah. Connect the yellow cable there.\n\nAnd the other end of the cable should be at the black box on your wall, the one at the first port. Can you read what is the first port? It says one only. Not Ethernet. Yeah.\n\nThat's correct. Kindly connect it there. Mhmm. So are you able to log in to the router's interface or not yet? Okay.\n\nCan you do you have a laptop or computer? Okay. We can use your phone, but, yeah, sometimes phone is not working. Yeah. So but yeah.\n\nBut we can try. Please connect your phone to the router's Wi Fi. Okay. Hang on. Hello?\n\nYeah. Is it okay if I give you a callback? I'll just check the network side on your end. Hang on. Yeah.\n\nOkay. Let's just proceed then. Just check it later. Okay. Please, yeah, connect your phone to the router even though it has no Internet connection yet.\n\nIt's connected? It should be connected. Yeah. Here. Mhmm.\n\nYeah. Because there's no Internet connection yet. Open a browser like a Safari, Google, then type in the IP address that you can see under meet your router. IP add can you see IP address at the back of your router? There should be a sticker written IP address.\n\nUsually, it's something like one nine two dot one six eight dot one dot one or similar. Yeah. Yeah. Just copy it as it is. Then once entered, it will bring you to a web page where it will ask a default username and password.\n\nKindly use the username and password as well at the back of your router. Mhmm. Okay. Kindly look for PPPoE settings option, usually under Internet or one settings, w a n settings. There's no settings?\n\nHow about Internet? Sorry. For the? Can you skip that one? Can you see a PPPoE, like, connection type?\n\nIt's asking for a connection type. Yeah. Kindly choose PPPOE. Then it will ask you a username and password again. Kindly type in the one that I provided via email.\n\nThe PPPOE username, 1252@airtel.net.au? Okay. And did you click save? Does it is it successful? Mhmm.\n\nOkay. Have you tried to did you reset the router already earlier before or no? Okay. Can we try it again? Can we do reset again then enter the credentials again?\n\nMhmm. Is this router brand new or used already? Okay. But this is used already. Mhmm.\n\nOkay. Okay. Okay. Yeah. Let's just check again.\n\nIf we still cannot establish a connection, maybe the router is still locked in with the previous ISP. That's why for some reason, we cannot establish a new one manually. Yeah. Mhmm. But if ever you opt the twelve month contract that has a free router, if ever this still doesn't work, we can provide you a free one.\n\nYou just need to settle the delivery fee before we Sorry? Yeah. Let's try again. Yeah. Mhmm.\n\nYeah. Thank you. Can you skip it? Yeah. Correct.\n\nMhmm. Is there an option? Can you skip it again? Can you skip it as well? Yeah.\n\nWhat's important is we enter the credentials correctly. Can you skip it again? Sorry? A Wi Fi password? Mhmm.\n\nSince it re yeah. Since it reset it again since we reset it again, it will bring back to its default password. So kindly let's not change it for now. Is there a skip option as well? Wireless or wired?\n\nCan you choose wireless? Mhmm. So it so no still no connection means? Can you screenshot that one? Screenshot for for me to also see it.\n\nYeah. So it did not, yeah, it did not establish the connection. It went failed. And is it done? Okay.\n\nYeah. So there's no Internet connection. Right? Yeah. Kindly send me the screenshot.\n\nI'll also add some pictures. Hang on. Let me just send you a response again. Let me send it. There you go.\n\nFirst, to further investigate the issue, clear photo of the label on the back of your router. Photo of the NTT. Yeah. Indicator lights. Yeah.\n\nHave you received my email again? Mhmm. Yeah. For us to just have a reference. Mhmm.\n\nYeah. So I'll just wait for the pictures. And after I I after reviewed, I'll get back to you if we can troubleshoot further the router or you need to get a new one before we proceed to getting a new one. Yeah. Mhmm.\n\nYeah. Or a call. Yeah. I'll respond to the email or give give you a callback. Okay.\n\nOkay. Sure. No worries. I'll just reply with the email if you have other instruction. Okay.\n\nThank you. Bye for now. You're welcome. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.08,"sentiment":"neutral","sentiment_score":0.1703079640865326},{"text":"Good afternoon.","start":2.08,"end":2.82,"sentiment":"positive","sentiment_score":0.42913998663425446},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.46,"sentiment":"positive","sentiment_score":0.3386037732873644},{"text":"How can I assist you?","start":6.0,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.2941410064697266},{"text":"Uh-huh.","start":11.759999,"end":12.259999,"sentiment":"neutral","sentiment_score":0.008329392410814762}],"sentiment":"neutral","sentiment_score":0.3048655484453775,"num_words":16,"start":1.5999999,"end":12.259999},{"sentences":[{"text":"Yeah.","start":12.445,"end":12.945,"sentiment":"neutral","sentiment_score":0.03848743438720703},{"text":"Mhmm.","start":13.6449995,"end":14.1449995,"sentiment":"neutral","sentiment_score":0.030012335628271103},{"text":"Mhmm.","start":15.405,"end":15.905,"sentiment":"neutral","sentiment_score":-0.023849863559007645},{"text":"Yeah.","start":23.085,"end":23.585,"sentiment":"neutral","sentiment_score":0.04415654391050339},{"text":"I can walk you through the instruction Mhmm.","start":23.805,"end":47.325,"sentiment":"neutral","sentiment_score":0.10703000833746046}],"sentiment":"neutral","sentiment_score":0.07875387642222147,"num_words":12,"start":12.445,"end":47.325},{"sentences":[{"text":"Mhmm.","start":48.585,"end":49.085,"sentiment":"neutral","sentiment_score":-0.008003969676792622},{"text":"So is the router connected to the NTD box?","start":50.345,"end":54.0,"sentiment":"neutral","sentiment_score":1.763304074605306e-6},{"text":"The box mounted to your wall.","start":54.46,"end":56.32,"sentiment":"neutral","sentiment_score":0.004684096512695153},{"text":"Okay.","start":77.015,"end":77.515,"sentiment":"neutral","sentiment_score":-0.0008665388450026512},{"text":"Is there other cable other than the white one that we can use?","start":80.55,"end":88.73,"sentiment":"neutral","sentiment_score":-0.01606148911210207}],"sentiment":"neutral","sentiment_score":-0.006318313938875993,"num_words":30,"start":48.585,"end":88.73},{"sentences":[{"text":"Mhmm.","start":88.79,"end":89.29,"sentiment":"neutral","sentiment_score":-0.021405048668384552},{"text":"Is there a yellow one?","start":93.59,"end":95.05,"sentiment":"neutral","sentiment_score":-0.023990494757890703},{"text":"Okay.","start":108.765,"end":109.085,"sentiment":"neutral","sentiment_score":-0.01998142898082733},{"text":"Can we use the yellow cable instead?","start":109.085,"end":111.025,"sentiment":"neutral","sentiment_score":-0.007771577153887067},{"text":"So the first end is at the router, then the other end should be at the NDD box.","start":111.54,"end":117.96,"sentiment":"neutral","sentiment_score":0.005231325411134296}],"sentiment":"neutral","sentiment_score":-0.003799254191108048,"num_words":32,"start":88.79,"end":117.96},{"sentences":[{"text":"Yeah.","start":124.74,"end":125.24,"sentiment":"neutral","sentiment_score":0.019224323332309723},{"text":"Okay.","start":129.515,"end":130.015,"sentiment":"neutral","sentiment_score":0.0281402338296175},{"text":"Mhmm.","start":148.18001,"end":148.68001,"sentiment":"neutral","sentiment_score":-0.009033025242388248},{"text":"And does it has a lot of ports?","start":148.74,"end":150.92,"sentiment":"neutral","sentiment_score":-0.01130108698271215},{"text":"Like, Ethernet one, two, three to four?","start":151.62001,"end":154.52,"sentiment":"neutral","sentiment_score":-0.0032525899420891495}],"sentiment":"neutral","sentiment_score":-0.0041580718631545706,"num_words":18,"start":124.74,"end":154.52},{"sentences":[{"text":"Or only one?","start":157.88501,"end":165.66501,"sentiment":"neutral","sentiment_score":-0.0400185768182079},{"text":"Okay.","start":165.96501,"end":166.46501,"sentiment":"neutral","sentiment_score":0.0414758175611496},{"text":"Can you connect the yellow cable to the big one?","start":167.16501,"end":170.77,"sentiment":"neutral","sentiment_score":0.06571231074631215},{"text":"Yeah.","start":173.87,"end":174.35,"sentiment":"neutral","sentiment_score":0.10501457750797272},{"text":"The Ethernet one should be at the first port.","start":174.35,"end":178.51,"sentiment":"neutral","sentiment_score":0.08959756046533585}],"sentiment":"neutral","sentiment_score":0.06208065901106844,"num_words":24,"start":157.88501,"end":178.51},{"sentences":[{"text":"Ethernet one, it says.","start":178.51,"end":180.05,"sentiment":"neutral","sentiment_score":0.01520786271430552},{"text":"Look underneath the ports available.","start":188.005,"end":191.145,"sentiment":"neutral","sentiment_score":-0.05995516702532768},{"text":"There is, like, name written what are the sports?","start":193.125,"end":205.7,"sentiment":"neutral","sentiment_score":-0.045377605284253754},{"text":"Mhmm.","start":220.61499,"end":220.935,"sentiment":"neutral","sentiment_score":0.035862360149621964},{"text":"So on your router, there is w a n port.","start":220.935,"end":225.19499,"sentiment":"neutral","sentiment_score":0.038119333796203136}],"sentiment":"neutral","sentiment_score":-0.007940935645380924,"num_words":29,"start":178.51,"end":225.19499},{"sentences":[{"text":"At the back of it yeah.","start":231.55,"end":233.33,"sentiment":"neutral","sentiment_score":0.028635994841655094},{"text":"It says w a n.","start":233.79,"end":235.79,"sentiment":"neutral","sentiment_score":0.021928948909044267},{"text":"Yeah.","start":235.79,"end":236.29,"sentiment":"neutral","sentiment_score":0.05572795867919922},{"text":"Yeah.","start":236.51,"end":236.83,"sentiment":"neutral","sentiment_score":0.08211719989776611},{"text":"Connect the yellow cable there.","start":236.83,"end":238.815,"sentiment":"neutral","sentiment_score":0.08896206915378571}],"sentiment":"neutral","sentiment_score":0.04800645655228032,"num_words":18,"start":231.55,"end":238.815},{"sentences":[{"text":"And the other end of the cable should be at the black box on your wall, the one at the first port.","start":239.13501,"end":248.175,"sentiment":"neutral","sentiment_score":0.047793185084380886},{"text":"Can you read what is the first port?","start":248.175,"end":250.195,"sentiment":"neutral","sentiment_score":0.019723424687981606},{"text":"It says one only.","start":256.59,"end":257.89,"sentiment":"neutral","sentiment_score":-0.006968032103031874},{"text":"Not Ethernet.","start":261.87,"end":262.77,"sentiment":"neutral","sentiment_score":-0.008586549665778875},{"text":"Yeah.","start":266.75,"end":267.15,"sentiment":"neutral","sentiment_score":0.08997344225645065}],"sentiment":"neutral","sentiment_score":0.033896369834405346,"num_words":37,"start":239.13501,"end":267.15},{"sentences":[{"text":"That's correct.","start":267.15,"end":267.89,"sentiment":"neutral","sentiment_score":0.18732690066099167},{"text":"Kindly connect it there.","start":270.915,"end":273.175,"sentiment":"neutral","sentiment_score":0.13052094914019108},{"text":"Mhmm.","start":276.91498,"end":277.41498,"sentiment":"neutral","sentiment_score":0.023172687739133835},{"text":"So are you able to log in to the router's interface or not yet?","start":278.595,"end":284.09,"sentiment":"neutral","sentiment_score":0.016753603305135454},{"text":"Okay.","start":291.59,"end":291.83,"sentiment":"neutral","sentiment_score":-0.04738638550043106}],"sentiment":"neutral","sentiment_score":0.05032156119969758,"num_words":22,"start":267.15,"end":291.83},{"sentences":[{"text":"Can you do you have a laptop or computer?","start":291.83,"end":294.49,"sentiment":"neutral","sentiment_score":-0.038765216867129006},{"text":"Okay.","start":299.595,"end":299.915,"sentiment":"neutral","sentiment_score":0.006898760795593262},{"text":"We can use your phone, but, yeah, sometimes phone is not working.","start":299.915,"end":303.455,"sentiment":"neutral","sentiment_score":-0.1627610300978025},{"text":"Yeah.","start":305.995,"end":306.495,"sentiment":"neutral","sentiment_score":0.007640223950147629},{"text":"So but yeah.","start":306.795,"end":307.515,"sentiment":"neutral","sentiment_score":0.013943454871575037}],"sentiment":"neutral","sentiment_score":-0.08637115244682018,"num_words":26,"start":291.83,"end":307.515},{"sentences":[{"text":"But we can try.","start":307.515,"end":308.655,"sentiment":"neutral","sentiment_score":0.05945083871483803},{"text":"Please connect your phone to the router's Wi Fi.","start":308.715,"end":311.375,"sentiment":"neutral","sentiment_score":0.05556643050577906},{"text":"Okay.","start":323.42,"end":323.82,"sentiment":"neutral","sentiment_score":-0.06472168117761612},{"text":"Hang on.","start":323.82,"end":324.56,"sentiment":"neutral","sentiment_score":-0.060331959277391434},{"text":"Hello?","start":362.395,"end":362.895,"sentiment":"neutral","sentiment_score":-0.004954105243086815}],"sentiment":"neutral","sentiment_score":0.03220950143740458,"num_words":17,"start":307.515,"end":362.895},{"sentences":[{"text":"Yeah.","start":364.875,"end":365.375,"sentiment":"neutral","sentiment_score":0.03871910646557808},{"text":"Is it okay if I give you a callback?","start":367.05002,"end":368.81,"sentiment":"neutral","sentiment_score":0.07393171389897664},{"text":"I'll just check the network side on your end.","start":368.81,"end":371.29,"sentiment":"neutral","sentiment_score":0.030462624712122813},{"text":"Hang on.","start":371.29,"end":372.03,"sentiment":"neutral","sentiment_score":0.027579810470342636},{"text":"Yeah.","start":374.33002,"end":374.83002,"sentiment":"neutral","sentiment_score":0.019335780292749405}],"sentiment":"neutral","sentiment_score":0.04785288887267763,"num_words":22,"start":364.875,"end":374.83002},{"sentences":[{"text":"Okay.","start":382.185,"end":382.685,"sentiment":"neutral","sentiment_score":0.08627823740243912},{"text":"Let's just proceed then.","start":383.385,"end":385.005,"sentiment":"neutral","sentiment_score":0.09520372189581394},{"text":"Just check it later.","start":385.545,"end":387.005,"sentiment":"neutral","sentiment_score":0.061022376641631126},{"text":"Okay.","start":387.70502,"end":388.20502,"sentiment":"neutral","sentiment_score":0.08146955072879791},{"text":"Please, yeah, connect your phone to the router even though it has no Internet connection yet.","start":388.505,"end":395.725,"sentiment":"neutral","sentiment_score":0.023234276100993156}],"sentiment":"neutral","sentiment_score":0.04478463845757338,"num_words":26,"start":382.185,"end":395.725},{"sentences":[{"text":"It's connected?","start":401.06,"end":401.88,"sentiment":"neutral","sentiment_score":-0.002230040729045868},{"text":"It should be connected.","start":404.02,"end":405.4,"sentiment":"neutral","sentiment_score":-0.026507803704589605},{"text":"Yeah.","start":405.94,"end":406.44,"sentiment":"neutral","sentiment_score":0.009952908381819723},{"text":"Here.","start":408.03497,"end":408.435,"sentiment":"neutral","sentiment_score":0.009275584481656551},{"text":"Mhmm.","start":408.435,"end":408.935,"sentiment":"neutral","sentiment_score":-0.010309732519090176}],"sentiment":"neutral","sentiment_score":-0.011285837325784896,"num_words":9,"start":401.06,"end":408.935},{"sentences":[{"text":"Yeah.","start":418.995,"end":419.395,"sentiment":"neutral","sentiment_score":-0.09122611582279204},{"text":"Because there's no Internet connection yet.","start":419.395,"end":421.65,"sentiment":"neutral","sentiment_score":-0.31066785752773285},{"text":"Open a browser like a Safari, Google, then type in the IP address that you can see under meet your router.","start":421.97,"end":436.31,"sentiment":"neutral","sentiment_score":-0.02870246014069943},{"text":"IP add can you see IP address at the back of your router?","start":441.745,"end":445.445,"sentiment":"neutral","sentiment_score":-0.010475887988622371},{"text":"There should be a sticker written IP address.","start":445.66498,"end":449.685,"sentiment":"neutral","sentiment_score":-0.01034730754327029}],"sentiment":"neutral","sentiment_score":-0.0566724475131047,"num_words":49,"start":418.995,"end":449.685},{"sentences":[{"text":"Usually, it's something like one nine two dot one six eight dot one dot one or similar.","start":469.215,"end":475.79,"sentiment":"neutral","sentiment_score":-0.026288096299942804},{"text":"Yeah.","start":478.88998,"end":479.38998,"sentiment":"neutral","sentiment_score":0.044007837772369385},{"text":"Yeah.","start":480.33,"end":480.65,"sentiment":"neutral","sentiment_score":0.08440466225147247},{"text":"Just copy it as it is.","start":480.65,"end":482.43,"sentiment":"neutral","sentiment_score":0.1059928685426712},{"text":"Then once entered, it will bring you to a web page where it will ask a default username and password.","start":482.49,"end":490.19,"sentiment":"neutral","sentiment_score":0.07753584142774343}],"sentiment":"neutral","sentiment_score":0.041515308949682445,"num_words":45,"start":469.215,"end":490.19},{"sentences":[{"text":"Kindly use the username and password as well at the back of your router.","start":490.755,"end":495.33502,"sentiment":"neutral","sentiment_score":0.08071628771722317},{"text":"Mhmm.","start":497.15503,"end":497.65503,"sentiment":"neutral","sentiment_score":0.057423029094934464},{"text":"Okay.","start":523.875,"end":524.115,"sentiment":"neutral","sentiment_score":0.08742766082286835},{"text":"Kindly look for PPPoE settings option, usually under Internet or one settings, w a n settings.","start":524.115,"end":534.375,"sentiment":"neutral","sentiment_score":0.04425803245976567},{"text":"There's no settings?","start":551.78503,"end":552.84503,"sentiment":"neutral","sentiment_score":-0.0844653844833374}],"sentiment":"neutral","sentiment_score":0.049417459539004734,"num_words":35,"start":490.755,"end":552.84503},{"sentences":[{"text":"How about Internet?","start":557.065,"end":558.205,"sentiment":"neutral","sentiment_score":-0.048770746837059654},{"text":"Sorry.","start":571.71,"end":572.02997,"sentiment":"neutral","sentiment_score":-0.06786579638719559},{"text":"For the?","start":572.02997,"end":572.77,"sentiment":"neutral","sentiment_score":-0.040084388107061386},{"text":"Can you skip that one?","start":577.765,"end":579.305,"sentiment":"neutral","sentiment_score":-0.047392547875642774},{"text":"Can you see a PPPoE, like, connection type?","start":579.845,"end":583.70496,"sentiment":"neutral","sentiment_score":-0.007091816049069166}],"sentiment":"neutral","sentiment_score":-0.03094968846754024,"num_words":19,"start":557.065,"end":583.70496},{"sentences":[{"text":"It's asking for a connection type.","start":584.565,"end":586.485,"sentiment":"neutral","sentiment_score":0.010377857368439436},{"text":"Yeah.","start":586.485,"end":586.985,"sentiment":"neutral","sentiment_score":0.046557679772377014},{"text":"Kindly choose PPPOE.","start":587.3,"end":589.31995,"sentiment":"neutral","sentiment_score":0.10163769125938416},{"text":"Then it will ask you a username and password again.","start":591.77997,"end":594.66,"sentiment":"neutral","sentiment_score":0.09476852491497993},{"text":"Kindly type in the one that I provided via email.","start":594.66,"end":597.8,"sentiment":"neutral","sentiment_score":0.08202806264162063}],"sentiment":"neutral","sentiment_score":0.07272345911090573,"num_words":30,"start":584.565,"end":597.8},{"sentences":[{"text":"The PPPOE username, 1252@airtel.net.au?","start":607.265,"end":613.44,"sentiment":"neutral","sentiment_score":0.05013667792081833},{"text":"Okay.","start":616.96,"end":617.46,"sentiment":"neutral","sentiment_score":0.10416001826524734},{"text":"And did you click save?","start":618.48,"end":621.3,"sentiment":"neutral","sentiment_score":0.11584867537021637},{"text":"Does it is it successful?","start":623.76,"end":625.38,"sentiment":"neutral","sentiment_score":0.15408848375082015},{"text":"Mhmm.","start":627.435,"end":627.935,"sentiment":"neutral","sentiment_score":0.003997985739260912}],"sentiment":"neutral","sentiment_score":0.10364940695581026,"num_words":16,"start":607.265,"end":627.935},{"sentences":[{"text":"Okay.","start":634.635,"end":635.135,"sentiment":"neutral","sentiment_score":-0.09384750574827194},{"text":"Have you tried to did you reset the router already earlier before or no?","start":635.355,"end":642.29,"sentiment":"neutral","sentiment_score":-0.0734068373484271},{"text":"Okay.","start":646.43,"end":646.93,"sentiment":"neutral","sentiment_score":-0.0031684134155511856},{"text":"Can we try it again?","start":647.79,"end":649.07,"sentiment":"neutral","sentiment_score":0.0013213243335485458},{"text":"Can we do reset again then enter the credentials again?","start":649.07,"end":652.52997,"sentiment":"neutral","sentiment_score":-0.013939319923520089}],"sentiment":"neutral","sentiment_score":-0.04056445869707292,"num_words":31,"start":634.635,"end":652.52997},{"sentences":[{"text":"Mhmm.","start":654.89496,"end":655.39496,"sentiment":"neutral","sentiment_score":-0.0009415866807103156},{"text":"Is this router brand new or used already?","start":660.57495,"end":664.435,"sentiment":"neutral","sentiment_score":-0.03427509916946292},{"text":"Okay.","start":681.51,"end":682.01,"sentiment":"neutral","sentiment_score":0.01334787905216217},{"text":"But this is used already.","start":682.605,"end":684.385,"sentiment":"neutral","sentiment_score":-0.035289260745048526},{"text":"Mhmm.","start":687.165,"end":687.665,"sentiment":"neutral","sentiment_score":-0.045374300330877304}],"sentiment":"neutral","sentiment_score":-0.030225944065023214,"num_words":16,"start":654.89496,"end":687.665},{"sentences":[{"text":"Okay.","start":691.485,"end":691.985,"sentiment":"neutral","sentiment_score":-0.03715246543288231},{"text":"Okay.","start":692.285,"end":692.785,"sentiment":"neutral","sentiment_score":-0.021103370934724808},{"text":"Okay.","start":694.205,"end":694.705,"sentiment":"neutral","sentiment_score":-0.018970996141433716},{"text":"Yeah.","start":695.40497,"end":695.90497,"sentiment":"neutral","sentiment_score":-0.021134600043296817},{"text":"Let's just check again.","start":696.58,"end":697.94,"sentiment":"neutral","sentiment_score":-0.030584193766117096}],"sentiment":"neutral","sentiment_score":-0.027587275952100754,"num_words":8,"start":691.485,"end":697.94},{"sentences":[{"text":"If we still cannot establish a connection, maybe the router is still locked in with the previous ISP.","start":697.94,"end":704.76,"sentiment":"neutral","sentiment_score":-0.24963522536887062},{"text":"That's why for some reason, we cannot establish a new one manually.","start":705.3,"end":709.32,"sentiment":"neutral","sentiment_score":-0.29119909678896266},{"text":"Yeah.","start":712.185,"end":712.685,"sentiment":"neutral","sentiment_score":-0.05068039894104004},{"text":"Mhmm.","start":714.825,"end":715.325,"sentiment":"neutral","sentiment_score":0.011307967826724052},{"text":"But if ever you opt the twelve month contract that has a free router, if ever this still doesn't work, we can provide you a free one.","start":716.185,"end":727.16003,"sentiment":"neutral","sentiment_score":0.013390412623131717}],"sentiment":"neutral","sentiment_score":-0.12992634759994887,"num_words":59,"start":697.94,"end":727.16003},{"sentences":[{"text":"You just need to settle the delivery fee before we Sorry?","start":727.16003,"end":738.475,"sentiment":"neutral","sentiment_score":-0.030898646874861282},{"text":"Yeah.","start":739.65497,"end":740.13495,"sentiment":"neutral","sentiment_score":-0.012838328257203102},{"text":"Let's try again.","start":740.13495,"end":741.175,"sentiment":"neutral","sentiment_score":-0.05848558743794759},{"text":"Yeah.","start":741.175,"end":741.675,"sentiment":"neutral","sentiment_score":-0.03119043819606304},{"text":"Mhmm.","start":743.89496,"end":744.39496,"sentiment":"neutral","sentiment_score":-0.025379393249750137}],"sentiment":"neutral","sentiment_score":-0.034397061037666654,"num_words":17,"start":727.16003,"end":744.39496},{"sentences":[{"text":"Yeah.","start":788.38995,"end":788.88995,"sentiment":"positive","sentiment_score":0.41263967752456665},{"text":"Thank you.","start":789.35,"end":790.08997,"sentiment":"positive","sentiment_score":0.6087671518325806},{"text":"Can you skip it?","start":800.305,"end":801.525,"sentiment":"neutral","sentiment_score":-0.011223477777093649},{"text":"Yeah.","start":810.77,"end":811.25,"sentiment":"neutral","sentiment_score":0.14500191807746887},{"text":"Correct.","start":811.25,"end":811.75,"sentiment":"neutral","sentiment_score":0.15217477083206177}],"sentiment":"neutral","sentiment_score":0.2091618621100982,"num_words":9,"start":788.38995,"end":811.75},{"sentences":[{"text":"Mhmm.","start":818.21,"end":818.71,"sentiment":"neutral","sentiment_score":0.03710145130753517},{"text":"Is there an option?","start":874.76996,"end":875.99,"sentiment":"neutral","sentiment_score":0.05679282918572426},{"text":"Can you skip it again?","start":883.145,"end":884.84503,"sentiment":"neutral","sentiment_score":0.0072893302887678145},{"text":"Can you skip it as well?","start":893.33,"end":895.19,"sentiment":"neutral","sentiment_score":-0.009410743601620197},{"text":"Yeah.","start":896.85004,"end":897.25,"sentiment":"neutral","sentiment_score":0.0390717014670372}],"sentiment":"neutral","sentiment_score":0.016666274079505133,"num_words":17,"start":818.21,"end":897.25},{"sentences":[{"text":"What's important is we enter the credentials correctly.","start":897.25,"end":900.39,"sentiment":"neutral","sentiment_score":0.04051489243283868},{"text":"Can you skip it again?","start":918.135,"end":927.48,"sentiment":"neutral","sentiment_score":-0.014539028331637383},{"text":"Sorry?","start":930.9,"end":931.4,"sentiment":"neutral","sentiment_score":-0.05066664516925812},{"text":"A Wi Fi password?","start":931.78,"end":932.84,"sentiment":"neutral","sentiment_score":-0.02721414715051651},{"text":"Mhmm.","start":934.935,"end":935.435,"sentiment":"neutral","sentiment_score":-0.004059441387653351}],"sentiment":"neutral","sentiment_score":0.004623227507660263,"num_words":19,"start":897.25,"end":935.435},{"sentences":[{"text":"Since it re yeah.","start":940.535,"end":942.295,"sentiment":"neutral","sentiment_score":-0.06271379441022873},{"text":"Since it reset it again since we reset it again, it will bring back to its default password.","start":942.295,"end":949.23,"sentiment":"neutral","sentiment_score":-0.06233843395279513},{"text":"So kindly let's not change it for now.","start":950.41003,"end":955.63,"sentiment":"neutral","sentiment_score":-0.12486144434660673},{"text":"Is there a skip option as well?","start":974.01495,"end":976.115,"sentiment":"neutral","sentiment_score":0.019290590126599585},{"text":"Wireless or wired?","start":985.16,"end":986.94,"sentiment":"neutral","sentiment_score":-0.004356959989915292}],"sentiment":"neutral","sentiment_score":-0.05624688231619075,"num_words":40,"start":940.535,"end":986.94},{"sentences":[{"text":"Can you choose wireless?","start":990.04,"end":991.33997,"sentiment":"neutral","sentiment_score":0.01698687206953764},{"text":"Mhmm.","start":992.97504,"end":993.47504,"sentiment":"neutral","sentiment_score":-0.05188153311610222},{"text":"So it so no still no connection means?","start":1007.97003,"end":1011.75,"sentiment":"neutral","sentiment_score":-0.20830503106117249},{"text":"Can you screenshot that one?","start":1014.61,"end":1016.15,"sentiment":"neutral","sentiment_score":-0.0015699455514550209},{"text":"Screenshot for for me to also see it.","start":1019.97003,"end":1023.63495,"sentiment":"neutral","sentiment_score":-0.02649699675384909}],"sentiment":"neutral","sentiment_score":-0.07193076904289998,"num_words":26,"start":990.04,"end":1023.63495},{"sentences":[{"text":"Yeah.","start":1023.63495,"end":1024.135,"sentiment":"neutral","sentiment_score":-0.007344554178416729},{"text":"So it did not, yeah, it did not establish the connection.","start":1025.635,"end":1029.655,"sentiment":"neutral","sentiment_score":-0.1687971461902965},{"text":"It went failed.","start":1029.955,"end":1031.575,"sentiment":"neutral","sentiment_score":-0.25164125363032025},{"text":"And is it done?","start":1037.28,"end":1039.06,"sentiment":"neutral","sentiment_score":-0.03514464572072029},{"text":"Okay.","start":1050.495,"end":1050.995,"sentiment":"neutral","sentiment_score":0.019536800682544708}],"sentiment":"neutral","sentiment_score":-0.13700393526814877,"num_words":20,"start":1023.63495,"end":1050.995},{"sentences":[{"text":"Yeah.","start":1066.2999,"end":1066.7,"sentiment":"neutral","sentiment_score":-0.03229259327054024},{"text":"So there's no Internet connection.","start":1066.7,"end":1069.04,"sentiment":"neutral","sentiment_score":-0.15611615180969238},{"text":"Right?","start":1069.1,"end":1069.6,"sentiment":"neutral","sentiment_score":-0.09800724685192108},{"text":"Yeah.","start":1074.54,"end":1075.04,"sentiment":"neutral","sentiment_score":-0.032814107835292816},{"text":"Kindly send me the screenshot.","start":1075.26,"end":1077.405,"sentiment":"neutral","sentiment_score":0.015471162274479866}],"sentiment":"neutral","sentiment_score":-0.06664145351029359,"num_words":13,"start":1066.2999,"end":1077.405},{"sentences":[{"text":"I'll also add some pictures.","start":1081.785,"end":1083.645,"sentiment":"neutral","sentiment_score":0.0720026008784771},{"text":"Hang on.","start":1084.825,"end":1085.225,"sentiment":"neutral","sentiment_score":0.06409022957086563},{"text":"Let me just send you a response again.","start":1085.225,"end":1087.965,"sentiment":"neutral","sentiment_score":0.05400734534487128},{"text":"Let me send it.","start":1096.5499,"end":1097.9299,"sentiment":"neutral","sentiment_score":0.010717477882280946},{"text":"There you go.","start":1100.87,"end":1101.7699,"sentiment":"neutral","sentiment_score":0.03199760988354683}],"sentiment":"neutral","sentiment_score":0.04814158943058415,"num_words":22,"start":1081.785,"end":1101.7699},{"sentences":[{"text":"First, to further investigate the issue, clear photo of the label on the back of your router.","start":1104.255,"end":1110.035,"sentiment":"neutral","sentiment_score":0.013768073171377182},{"text":"Photo of the NTT.","start":1111.935,"end":1113.155,"sentiment":"neutral","sentiment_score":0.01922809286043048},{"text":"Yeah.","start":1113.295,"end":1113.795,"sentiment":"neutral","sentiment_score":0.02145998924970627},{"text":"Indicator lights.","start":1114.3351,"end":1115.4751,"sentiment":"neutral","sentiment_score":0.016003232449293137},{"text":"Yeah.","start":1115.8551,"end":1116.3551,"sentiment":"neutral","sentiment_score":0.027562323957681656}],"sentiment":"neutral","sentiment_score":0.01567993573844433,"num_words":25,"start":1104.255,"end":1116.3551},{"sentences":[{"text":"Have you received my email again?","start":1116.655,"end":1118.515,"sentiment":"neutral","sentiment_score":0.025503641304870445},{"text":"Mhmm.","start":1119.09,"end":1119.59,"sentiment":"neutral","sentiment_score":0.012396469712257384},{"text":"Yeah.","start":1125.65,"end":1125.97,"sentiment":"neutral","sentiment_score":0.0381852388381958},{"text":"For us to just have a reference.","start":1125.97,"end":1127.9099,"sentiment":"neutral","sentiment_score":0.01800106918173177},{"text":"Mhmm.","start":1128.2899,"end":1128.7899,"sentiment":"neutral","sentiment_score":0.022806286811828613}],"sentiment":"neutral","sentiment_score":0.02202608296647668,"num_words":16,"start":1116.655,"end":1128.7899},{"sentences":[{"text":"Yeah.","start":1132.77,"end":1133.27,"sentiment":"neutral","sentiment_score":0.10297316312789916},{"text":"So I'll just wait for the pictures.","start":1135.075,"end":1137.1749,"sentiment":"neutral","sentiment_score":0.08514306800706047},{"text":"And after I I after reviewed, I'll get back to you if we can troubleshoot further the router or you need to get a new one before we proceed to getting a new one.","start":1137.3949,"end":1152.37,"sentiment":"neutral","sentiment_score":0.06006886388229973},{"text":"Yeah.","start":1152.37,"end":1152.87,"sentiment":"neutral","sentiment_score":0.12437138706445694},{"text":"Mhmm.","start":1158.21,"end":1158.71,"sentiment":"neutral","sentiment_score":0.14344662427902222}],"sentiment":"neutral","sentiment_score":0.06838940960270437,"num_words":44,"start":1132.77,"end":1158.71},{"sentences":[{"text":"Yeah.","start":1161.285,"end":1161.785,"sentiment":"neutral","sentiment_score":0.0788530558347702},{"text":"Or a call.","start":1161.8451,"end":1162.7251,"sentiment":"neutral","sentiment_score":0.04868555689851443},{"text":"Yeah.","start":1162.7251,"end":1163.2251,"sentiment":"neutral","sentiment_score":0.06874610483646393},{"text":"I'll respond to the email or give give you a callback.","start":1163.365,"end":1167.145,"sentiment":"neutral","sentiment_score":0.061597324230454185},{"text":"Okay.","start":1175.525,"end":1176.025,"sentiment":"neutral","sentiment_score":-0.007613478228449821}],"sentiment":"neutral","sentiment_score":0.05668311292196021,"num_words":17,"start":1161.285,"end":1176.025},{"sentences":[{"text":"Okay.","start":1177.79,"end":1178.29,"sentiment":"neutral","sentiment_score":0.06656065583229065},{"text":"Sure.","start":1178.43,"end":1178.83,"sentiment":"neutral","sentiment_score":0.1188032329082489},{"text":"No worries.","start":1178.83,"end":1179.55,"sentiment":"neutral","sentiment_score":0.23379746079444885},{"text":"I'll just reply with the email if you have other instruction.","start":1179.55,"end":1183.89,"sentiment":"positive","sentiment_score":0.349273836070841},{"text":"Okay.","start":1184.1901,"end":1184.51,"sentiment":"neutral","sentiment_score":0.06520937383174896}],"sentiment":"neutral","sentiment_score":0.28501127380877733,"num_words":16,"start":1177.79,"end":1184.51},{"sentences":[{"text":"Thank you.","start":1184.51,"end":1185.15,"sentiment":"positive","sentiment_score":0.7416018843650818},{"text":"Bye for now.","start":1185.15,"end":1186.13,"sentiment":"positive","sentiment_score":0.3971676528453827},{"text":"You're welcome.","start":1188.27,"end":1188.99,"sentiment":"positive","sentiment_score":0.5914763808250427},{"text":"Bye.","start":1188.99,"end":1189.49,"sentiment":"neutral","sentiment_score":-0.08960763365030289}],"sentiment":"positive","sentiment_score":0.4710064819082618,"num_words":8,"start":1184.51,"end":1189.49}]}}]},{"alternatives":[{"transcript":"Hi, Maureen. This is Zee. You called me, like, twenty minutes before I just bought the Internet service from your company. And, actually, I made some difficulties when I tried to connect the Internet. Could you please help me? Oh, thank you so much. Actually, I I tried by myself to finish all the process in the short messages, and the the Internet status now showed disconnected. And please check if your phone cable is properly connected. So could you please tell me what should I do? Yes. I think so. Actually, there is, like, a a white light white cable from the from from a black box and from the number one, and I already insert it into my router into the the one, w a n one. Let me see. Actually, there are so many different models. There are so many different ones. And, yes. There is a yellow one, but the yellow yellow one, the two sides are not collected. There is just a yellow cable just on my table and not collected at all. Sure. Okay. So I just take off the white one and use the yellow one to instead of it. Right? Okay. I'll try now. So do I just insert the right box? There is, like, a very big one just fixed on the wall. It's a black big box. Is that the right one? I think there is just a big one. Oh, only one, and there is a smaller one, very small one and a big one. Two of them. Oh, yes. Now I collect them. Oh, sorry. I I don't get your meaning. I don't know what what it means. Uh-huh. Sorry. I just see the light the lightning in my router. They're like the turn, like, the turn off the switch. It's it's lightning, and the Wi Fi signal is lightning. And also, it's like a TV. The TV one also lightning. W e e sport. Yes. W a n. Yeah. It's w n. Yes. Yeah. Uh-huh. Yes. Yeah. Yes. Instead one number one. It's a yellow one, and it said one. Yeah. It's under it says e t h e r, like, Ethernet. Yeah. I already connected. What do you mean? Log in to what? Sorry. I don't I don't understand you. No. I use my phone to set up. Oh, yeah. It's still disconnected. Should I just disconnect the Wi Fi now? Mhmm. Hello? Sure. But, actually, I I need to go to the school to pick up my daughter. So I will go out, like, fifteen minutes afterwards. Okay. Now I disconnected it. You mean, I need to connect? Yeah. Actually, I already connect with the Internet. I already connect with the Wi Fi, but it showed under the Wi Fi's name, it showed disconnected. Yes. I opened. I typed what? Yes. What should I put in? Oh, yeah. I know what you mean. And I will put in now. Yep. Okay. I already logged in now. So, actually, here I can see network map, Internet, wire wireless, OneMesh, guest network, parental controls, IPTV, TP Link cloud. That's all. No settings. Oh, yeah. When I yeah. Internet. Yes. I can set. So the ISP list, what should I choose? May I ask? ISP list. Oh, yes. I see it. Yeah. It's yes. Already. Already. Yeah. I already typed them in. Yes. Let me check. Now the Internet still disconnected. Yes. I already I already reset it. Okay. Oh, I reset it. Actually, the router I asked the staff when I do the inquiry about the package, and she text for me the pipe and and the model, she said it's compatible. I think so. Because because this one is the last rent the the girl left for me. Oh, so let me try again. Yeah. I yeah. I know. Thank you. I just maybe I try again. Yeah. I I and I know that's on I try again first, maybe. Okay. So now I already logged in and to the to the default access. So now it asked me to select the region. I will select Australia and go next. And now it said ISP list. Should I choose another one? Okay. So next. And the Internet connection type and the default one is PPPoE. And now I I will type in the username and the password. Now I'm in the next step. It's the the smart connect. Yes. Like smart connect. Should I choose should I cross its enable or not? Sure. And also wireless network. Enable wireless radio. Should I choose it or not? Not? Oh, sure. Okay. Oh, yeah. And the the network the network name and the password, because it asked me to change the password for the router at the beginning. Should I put in the new password I changed or not? Okay. So the password remains the default one, but the default one is not the one I changed. Is that right? Yes. Should I change it to the new one? I already changed it because it asked me to change it at the beginning. Mhmm. Okay. Okay. Okay. Uh-huh. And now next step is please choose your current connection to continue. The first one is I have successfully reconnected to the router using the new wireless settings. The second one is I'm using a wired connection. Which one should I choose? No. I have to choose one in in k in order to choose next. Yes. Oh, sure. And the error code 990404, file not found. Okay. Oh, can I what? Sorry. Oh, sure. Oh, sure. I screen from now. Yeah. Screen ready. Yeah. I screenshot it now already. Should I send you the email? Yeah. No. There is no Internet connection. Sure. Sure. What what picture? Only that screenshot or sorry. What kind of picture besides that? Oh, so you oh, so you're oh, sure. So I also need to take a picture of the back of my router, right, and send it to you and also the signal. Oh, I understand. I will send it now. Thank you. Okay. Thank you. So yeah. So after this this call, I will send you the picture to the email, and I'm waiting, looking forward to your reply of the email. Is that okay? Oh, yeah. Actually, I think maybe email is better because this afternoon, I need to go out. Thank you so much. Thank you so much. Thank you so much, Maureen. Thank you. Bye bye.","confidence":0.9892578,"words":[{"word":"hi","start":6.48,"end":6.8799996,"confidence":0.96533203,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.22919201850891113},{"word":"maureen","start":6.8799996,"end":7.3799996,"confidence":0.8331706,"punctuated_word":"Maureen.","sentiment":"neutral","sentiment_score":0.06552228331565857},{"word":"this","start":7.68,"end":7.9199996,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.05796226114034653},{"word":"is","start":7.9199996,"end":8.24,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07056524604558945},{"word":"zee","start":8.24,"end":8.559999,"confidence":0.71101886,"punctuated_word":"Zee.","sentiment":"neutral","sentiment_score":0.06762290000915527},{"word":"you","start":8.559999,"end":8.8,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.0485323928296566},{"word":"called","start":8.8,"end":9.12,"confidence":0.9604492,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.04697550460696221},{"word":"me","start":9.12,"end":9.36,"confidence":0.9519043,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.030440106987953183},{"word":"like","start":9.36,"end":9.679999,"confidence":0.9975586,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.01445399969816208},{"word":"twenty","start":9.679999,"end":10.08,"confidence":0.99609375,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.01862144470214844},{"word":"minutes","start":10.08,"end":10.48,"confidence":0.99902344,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.013346701860427856},{"word":"before","start":10.48,"end":10.98,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.00018299371004104617},{"word":"i","start":11.44,"end":11.679999,"confidence":0.5029297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.016609840095043182},{"word":"just","start":11.679999,"end":11.92,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0019467920064926147},{"word":"bought","start":11.92,"end":12.42,"confidence":0.9970703,"punctuated_word":"bought","sentiment":"neutral","sentiment_score":0.033481620252132416},{"word":"the","start":12.48,"end":12.639999,"confidence":0.5439453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02968764677643776},{"word":"internet","start":12.639999,"end":13.12,"confidence":0.98828125,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.03769856318831444},{"word":"service","start":13.12,"end":13.62,"confidence":0.9770508,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.03503548353910446},{"word":"from","start":13.679999,"end":13.92,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03855060040950775},{"word":"your","start":13.92,"end":14.24,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.042124465107917786},{"word":"company","start":14.24,"end":14.74,"confidence":0.91552734,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":0.031671807169914246},{"word":"and","start":15.165,"end":15.665,"confidence":0.9008789,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.020934956148266792},{"word":"actually","start":16.125,"end":16.605,"confidence":0.8664551,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.13399004936218262},{"word":"i","start":16.605,"end":16.685,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2477387636899948},{"word":"made","start":16.685,"end":16.925,"confidence":0.73095703,"punctuated_word":"made","sentiment":"neutral","sentiment_score":-0.32294145226478577},{"word":"some","start":16.925,"end":17.245,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.31652623414993286},{"word":"difficulties","start":17.245,"end":17.745,"confidence":0.9970703,"punctuated_word":"difficulties","sentiment":"neutral","sentiment_score":-0.31127870082855225},{"word":"when","start":17.885,"end":18.125,"confidence":0.9741211,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.41005533933639526},{"word":"i","start":18.125,"end":18.205,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3755023777484894},{"word":"tried","start":18.205,"end":18.445,"confidence":0.64501953,"punctuated_word":"tried","sentiment":"negative","sentiment_score":-0.42511335015296936},{"word":"to","start":18.445,"end":18.685,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4029616117477417},{"word":"connect","start":18.685,"end":19.185,"confidence":0.98828125,"punctuated_word":"connect","sentiment":"negative","sentiment_score":-0.3408907949924469},{"word":"the","start":19.485,"end":19.645,"confidence":0.9116211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3068762719631195},{"word":"internet","start":19.645,"end":20.145,"confidence":0.99658203,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.3310739994049072},{"word":"could","start":20.285,"end":20.525,"confidence":0.8911133,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":-0.08640467375516891},{"word":"you","start":20.525,"end":20.685,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04881240054965019},{"word":"please","start":20.685,"end":21.085,"confidence":0.87060547,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.06684228777885437},{"word":"help","start":21.085,"end":21.585,"confidence":0.99316406,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.0658615231513977},{"word":"me","start":21.725,"end":22.225,"confidence":0.9975586,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.09376008063554764},{"word":"oh","start":28.580002,"end":28.740002,"confidence":0.84399414,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.34007301926612854},{"word":"thank","start":28.740002,"end":28.980001,"confidence":0.99902344,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.5325482487678528},{"word":"you","start":28.980001,"end":29.220001,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.493791401386261},{"word":"so","start":29.220001,"end":29.380001,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.41634365916252136},{"word":"much","start":29.380001,"end":29.880001,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.41645511984825134},{"word":"actually","start":30.1,"end":30.6,"confidence":0.9970703,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.06809419393539429},{"word":"i","start":30.740002,"end":31.060001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21512480080127716},{"word":"i","start":31.060001,"end":31.54,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23143145442008972},{"word":"tried","start":31.54,"end":32.04,"confidence":0.97314453,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.2191079407930374},{"word":"by","start":32.260002,"end":32.5,"confidence":0.9921875,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.1543709635734558},{"word":"myself","start":32.5,"end":33.0,"confidence":1.0,"punctuated_word":"myself","sentiment":"neutral","sentiment_score":-0.20170190930366516},{"word":"to","start":33.3,"end":33.8,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2644073963165283},{"word":"finish","start":34.260002,"end":34.66,"confidence":0.9536133,"punctuated_word":"finish","sentiment":"neutral","sentiment_score":-0.20350469648838043},{"word":"all","start":34.66,"end":34.98,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.13537335395812988},{"word":"the","start":34.98,"end":35.14,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13639822602272034},{"word":"process","start":35.14,"end":35.64,"confidence":0.99902344,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.044137269258499146},{"word":"in","start":36.5,"end":37.0,"confidence":0.99121094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.08970177918672562},{"word":"the","start":37.300003,"end":37.38,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06618697941303253},{"word":"short","start":37.38,"end":37.7,"confidence":0.9277344,"punctuated_word":"short","sentiment":"neutral","sentiment_score":0.0022187381982803345},{"word":"messages","start":37.7,"end":38.2,"confidence":0.8828125,"punctuated_word":"messages,","sentiment":"neutral","sentiment_score":-0.08114807307720184},{"word":"and","start":38.34,"end":38.66,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1544969379901886},{"word":"the","start":38.66,"end":38.82,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2559853196144104},{"word":"the","start":38.82,"end":38.98,"confidence":0.56933594,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3124874532222748},{"word":"internet","start":38.98,"end":39.46,"confidence":0.98095703,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.2694092392921448},{"word":"status","start":39.46,"end":39.96,"confidence":0.9980469,"punctuated_word":"status","sentiment":"negative","sentiment_score":-0.34096086025238037},{"word":"now","start":40.1,"end":40.420002,"confidence":0.99902344,"punctuated_word":"now","sentiment":"negative","sentiment_score":-0.4044432044029236},{"word":"showed","start":40.420002,"end":40.920002,"confidence":0.8935547,"punctuated_word":"showed","sentiment":"negative","sentiment_score":-0.34941425919532776},{"word":"disconnected","start":41.06,"end":41.56,"confidence":0.9572754,"punctuated_word":"disconnected.","sentiment":"negative","sentiment_score":-0.33760178089141846},{"word":"and","start":42.245003,"end":42.485,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.12015759944915771},{"word":"please","start":42.485,"end":42.725002,"confidence":0.9970703,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.10291315615177156},{"word":"check","start":42.725002,"end":43.045002,"confidence":0.9970703,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.0933738648891449},{"word":"if","start":43.045002,"end":43.365,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.10312099009752274},{"word":"your","start":43.365,"end":43.525,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09220337122678755},{"word":"phone","start":43.525,"end":43.845,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.0904906839132309},{"word":"cable","start":43.845,"end":44.245003,"confidence":1.0,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.1493605375289917},{"word":"is","start":44.245003,"end":44.405003,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08274753391742706},{"word":"properly","start":44.405003,"end":44.885002,"confidence":0.89746094,"punctuated_word":"properly","sentiment":"neutral","sentiment_score":-0.03690997511148453},{"word":"connected","start":44.885002,"end":45.385002,"confidence":0.9633789,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":-0.09383787214756012},{"word":"so","start":45.605,"end":46.105,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.011332079768180847},{"word":"could","start":46.405,"end":46.645,"confidence":0.9291992,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.02393249422311783},{"word":"you","start":46.645,"end":46.725002,"confidence":0.9790039,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010701611638069153},{"word":"please","start":46.725002,"end":46.965,"confidence":0.9970703,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.008988209068775177},{"word":"tell","start":46.965,"end":47.125,"confidence":0.9658203,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.02624914050102234},{"word":"me","start":47.125,"end":47.205,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.03914903104305267},{"word":"what","start":47.205,"end":47.365,"confidence":0.89746094,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05518294870853424},{"word":"should","start":47.365,"end":47.525,"confidence":0.6796875,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.05595872923731804},{"word":"i","start":47.525,"end":47.685,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05175989866256714},{"word":"do","start":47.685,"end":48.185,"confidence":0.99316406,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":-0.03506968170404434},{"word":"yes","start":57.52,"end":57.84,"confidence":0.76171875,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06446675956249237},{"word":"i","start":57.84,"end":58.0,"confidence":0.9819336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.047225113958120346},{"word":"think","start":58.0,"end":58.32,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.07144802808761597},{"word":"so","start":58.32,"end":58.64,"confidence":0.9711914,"punctuated_word":"so.","sentiment":"neutral","sentiment_score":0.06416919827461243},{"word":"actually","start":58.64,"end":59.12,"confidence":0.98779297,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.023832835257053375},{"word":"there","start":59.12,"end":59.36,"confidence":0.9970703,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.02170604467391968},{"word":"is","start":59.36,"end":59.6,"confidence":0.9145508,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":0.014977389946579931},{"word":"like","start":59.6,"end":60.1,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.014822980388998984},{"word":"a","start":60.28,"end":60.78,"confidence":0.9667969,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02359815500676632},{"word":"a","start":60.96,"end":61.28,"confidence":0.75439453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.016704419627785683},{"word":"white","start":61.28,"end":61.68,"confidence":0.97802734,"punctuated_word":"white","sentiment":"neutral","sentiment_score":0.021292753517627716},{"word":"light","start":61.68,"end":62.0,"confidence":0.80371094,"punctuated_word":"light","sentiment":"neutral","sentiment_score":0.01590408757328987},{"word":"white","start":62.079998,"end":62.399998,"confidence":0.9980469,"punctuated_word":"white","sentiment":"neutral","sentiment_score":0.0063430145382881165},{"word":"cable","start":62.399998,"end":62.899998,"confidence":1.0,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.002032555639743805},{"word":"from","start":63.68,"end":64.0,"confidence":0.921875,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0009445212781429292},{"word":"the","start":64.0,"end":64.159996,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010831154882907867},{"word":"from","start":64.64,"end":65.14,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.006324056535959244},{"word":"from","start":65.2,"end":65.6,"confidence":0.99121094,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.002252928912639618},{"word":"a","start":65.6,"end":65.84,"confidence":0.9741211,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0025842413306236267},{"word":"black","start":65.84,"end":66.159996,"confidence":0.9970703,"punctuated_word":"black","sentiment":"neutral","sentiment_score":0.0010702237486839294},{"word":"box","start":66.159996,"end":66.659996,"confidence":0.99902344,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.022662043571472168},{"word":"and","start":66.88,"end":67.2,"confidence":0.9199219,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02310771867632866},{"word":"from","start":67.2,"end":67.44,"confidence":0.86035156,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.011588212102651596},{"word":"the","start":67.44,"end":67.94,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.022250372916460037},{"word":"number","start":68.0,"end":68.4,"confidence":0.99316406,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.016720671206712723},{"word":"one","start":68.4,"end":68.9,"confidence":0.8203125,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.013570133596658708},{"word":"and","start":69.035,"end":69.275,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01342679187655449},{"word":"i","start":69.275,"end":69.355,"confidence":0.90722656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.023804988712072372},{"word":"already","start":69.355,"end":69.835,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.05857730284333229},{"word":"insert","start":69.835,"end":70.315,"confidence":0.5839844,"punctuated_word":"insert","sentiment":"neutral","sentiment_score":0.046127572655677795},{"word":"it","start":70.315,"end":70.555,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03969881683588028},{"word":"into","start":70.555,"end":70.875,"confidence":0.99902344,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.051503513008356094},{"word":"my","start":70.875,"end":71.115005,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.03349315747618675},{"word":"router","start":71.115005,"end":71.615005,"confidence":0.98291016,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.02556591108441353},{"word":"into","start":71.755005,"end":72.075005,"confidence":0.4790039,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.04916166886687279},{"word":"the","start":72.075005,"end":72.575005,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03429639711976051},{"word":"the","start":72.955,"end":73.115005,"confidence":0.9580078,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027905482798814777},{"word":"one","start":73.115005,"end":73.515,"confidence":0.8154297,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.01382492110133171},{"word":"w","start":73.515,"end":73.915,"confidence":0.9970703,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.0016690585762262344},{"word":"a","start":73.915,"end":74.155,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.002532511949539185},{"word":"n","start":74.155,"end":74.655,"confidence":0.96240234,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.001671578735113144},{"word":"one","start":74.715004,"end":75.215004,"confidence":0.9421387,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.00904025323688984},{"word":"let","start":85.56,"end":85.799995,"confidence":0.58984375,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.017499957233667374},{"word":"me","start":85.799995,"end":86.28,"confidence":0.9428711,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.005477387458086014},{"word":"see","start":86.28,"end":86.78,"confidence":0.99072266,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.005785181187093258},{"word":"actually","start":86.92,"end":87.4,"confidence":0.95996094,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.009074129164218904},{"word":"there","start":87.4,"end":87.64,"confidence":0.88671875,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.00765378400683403},{"word":"are","start":87.64,"end":87.799995,"confidence":0.6508789,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.004455056041479111},{"word":"so","start":87.799995,"end":87.96,"confidence":0.9838867,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.006959225982427597},{"word":"many","start":87.96,"end":88.28,"confidence":0.9970703,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.004305236041545868},{"word":"different","start":88.28,"end":88.759995,"confidence":0.97998047,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.024069754406809807},{"word":"models","start":88.759995,"end":89.259995,"confidence":0.5708008,"punctuated_word":"models.","sentiment":"neutral","sentiment_score":-0.02777547389268875},{"word":"there","start":89.88,"end":90.2,"confidence":0.94921875,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.05182811617851257},{"word":"are","start":90.2,"end":90.36,"confidence":0.8642578,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.034315358847379684},{"word":"so","start":90.36,"end":90.6,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.05180675536394119},{"word":"many","start":90.6,"end":90.92,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.028389766812324524},{"word":"different","start":90.92,"end":91.32,"confidence":0.99316406,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.03625081479549408},{"word":"ones","start":91.32,"end":91.82,"confidence":0.8781738,"punctuated_word":"ones.","sentiment":"neutral","sentiment_score":-0.048001479357481},{"word":"and","start":92.6,"end":93.1,"confidence":0.6846924,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.03171582520008087},{"word":"yes","start":97.034996,"end":97.195,"confidence":0.78393555,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":-0.02396474964916706},{"word":"there","start":97.195,"end":97.515,"confidence":0.9863281,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.04771155118942261},{"word":"is","start":97.515,"end":97.674995,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.052695661783218384},{"word":"a","start":97.674995,"end":97.835,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04055260121822357},{"word":"yellow","start":97.835,"end":98.075,"confidence":1.0,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.03129246085882187},{"word":"one","start":98.075,"end":98.314995,"confidence":0.78515625,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.059419747442007065},{"word":"but","start":98.314995,"end":98.634995,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05659382790327072},{"word":"the","start":98.634995,"end":98.795,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09655646979808807},{"word":"yellow","start":98.795,"end":99.195,"confidence":0.98095703,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.06388535350561142},{"word":"yellow","start":99.195,"end":99.515,"confidence":0.9873047,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.07017287611961365},{"word":"one","start":99.515,"end":99.915,"confidence":0.90844727,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.13095086812973022},{"word":"the","start":99.915,"end":100.075,"confidence":0.9819336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15537354350090027},{"word":"two","start":100.075,"end":100.395,"confidence":0.97265625,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.1693945825099945},{"word":"sides","start":100.395,"end":100.895,"confidence":0.97802734,"punctuated_word":"sides","sentiment":"neutral","sentiment_score":-0.13904725015163422},{"word":"are","start":101.115,"end":101.274994,"confidence":0.8491211,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.2225297838449478},{"word":"not","start":101.274994,"end":101.595,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.20065180957317352},{"word":"collected","start":101.595,"end":102.095,"confidence":0.9980469,"punctuated_word":"collected.","sentiment":"neutral","sentiment_score":-0.2058902084827423},{"word":"there","start":102.875,"end":103.115,"confidence":0.99316406,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.1691984981298447},{"word":"is","start":103.115,"end":103.354996,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.15802374482154846},{"word":"just","start":103.354996,"end":103.595,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.15384599566459656},{"word":"a","start":103.595,"end":103.835,"confidence":0.9667969,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15650048851966858},{"word":"yellow","start":103.835,"end":104.314995,"confidence":1.0,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.11149163544178008},{"word":"cable","start":104.314995,"end":104.715,"confidence":0.53271484,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.15576067566871643},{"word":"just","start":104.715,"end":105.034996,"confidence":0.8642578,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.18828804790973663},{"word":"on","start":105.034996,"end":105.115,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1596672236919403},{"word":"my","start":105.115,"end":105.274994,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.16389551758766174},{"word":"table","start":105.274994,"end":105.774994,"confidence":1.0,"punctuated_word":"table","sentiment":"neutral","sentiment_score":-0.1281176656484604},{"word":"and","start":106.235,"end":106.395,"confidence":0.84277344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16646704077720642},{"word":"not","start":106.395,"end":106.715,"confidence":0.9873047,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.17373119294643402},{"word":"collected","start":106.715,"end":107.195,"confidence":0.9970703,"punctuated_word":"collected","sentiment":"neutral","sentiment_score":-0.17466890811920166},{"word":"at","start":107.195,"end":107.435,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.1965088248252869},{"word":"all","start":107.435,"end":107.935,"confidence":0.9980469,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.1371859759092331},{"word":"sure","start":118.579994,"end":118.82,"confidence":0.9863281,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.04662763699889183},{"word":"okay","start":118.82,"end":119.299995,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.029597951099276543},{"word":"so","start":119.299995,"end":119.7,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.017919089645147324},{"word":"i","start":119.7,"end":119.86,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012605298310518265},{"word":"just","start":119.86,"end":120.36,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.01936761289834976},{"word":"take","start":120.5,"end":120.74,"confidence":0.91259766,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.007269054651260376},{"word":"off","start":120.74,"end":121.14,"confidence":0.99609375,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.00005836784839630127},{"word":"the","start":121.14,"end":121.38,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017521943897008896},{"word":"white","start":121.38,"end":121.7,"confidence":0.99902344,"punctuated_word":"white","sentiment":"neutral","sentiment_score":-0.00403740257024765},{"word":"one","start":121.7,"end":121.939995,"confidence":0.9951172,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.016282852739095688},{"word":"and","start":121.939995,"end":122.259995,"confidence":0.9199219,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.018193773925304413},{"word":"use","start":122.259995,"end":122.5,"confidence":0.9003906,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.005591023713350296},{"word":"the","start":122.5,"end":122.659996,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008264869451522827},{"word":"yellow","start":122.659996,"end":122.979996,"confidence":1.0,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":0.010069519281387327},{"word":"one","start":122.979996,"end":123.14,"confidence":0.9902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.008639112114906311},{"word":"to","start":123.14,"end":123.22,"confidence":0.8408203,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006002817302942276},{"word":"instead","start":123.299995,"end":123.619995,"confidence":0.76660156,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":-0.003823794424533844},{"word":"of","start":123.619995,"end":123.78,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0000855959951877594},{"word":"it","start":123.78,"end":124.02,"confidence":0.99609375,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.01918938383460045},{"word":"right","start":124.02,"end":124.52,"confidence":0.99853516,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.011729158461093904},{"word":"okay","start":126.055,"end":126.494995,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.035871054977178574},{"word":"i'll","start":126.494995,"end":126.935,"confidence":0.78027344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.029174035415053368},{"word":"try","start":126.935,"end":127.174995,"confidence":0.99902344,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.0265006460249424},{"word":"now","start":127.174995,"end":127.674995,"confidence":0.90527344,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.04572113603353501},{"word":"so","start":136.215,"end":136.535,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.012372560799121857},{"word":"do","start":136.535,"end":136.775,"confidence":0.9951172,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.001009952276945114},{"word":"i","start":136.775,"end":137.25499,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01600715145468712},{"word":"just","start":137.25499,"end":137.575,"confidence":0.85058594,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.016736235469579697},{"word":"insert","start":137.575,"end":138.075,"confidence":0.99121094,"punctuated_word":"insert","sentiment":"neutral","sentiment_score":0.018697313964366913},{"word":"the","start":138.135,"end":138.295,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004359148442745209},{"word":"right","start":138.295,"end":138.61499,"confidence":0.99609375,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.029096022248268127},{"word":"box","start":138.61499,"end":139.11499,"confidence":0.9875488,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":0.003718938678503037},{"word":"there","start":139.46,"end":139.62001,"confidence":0.9707031,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.034466151148080826},{"word":"is","start":139.62001,"end":139.86,"confidence":0.89501953,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":-0.02494090795516968},{"word":"like","start":139.86,"end":140.02,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.02449415810406208},{"word":"a","start":140.02,"end":140.26001,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03315916657447815},{"word":"very","start":140.26001,"end":140.58,"confidence":0.99902344,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.05224313586950302},{"word":"big","start":140.58,"end":140.90001,"confidence":0.84765625,"punctuated_word":"big","sentiment":"neutral","sentiment_score":-0.037933483719825745},{"word":"one","start":140.90001,"end":141.3,"confidence":0.98291016,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.030965056270360947},{"word":"just","start":141.3,"end":141.62001,"confidence":0.82666016,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02853728085756302},{"word":"fixed","start":141.62001,"end":142.12001,"confidence":0.8408203,"punctuated_word":"fixed","sentiment":"neutral","sentiment_score":-0.035370513796806335},{"word":"on","start":142.58,"end":142.74,"confidence":0.9667969,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02734125405550003},{"word":"the","start":142.74,"end":142.90001,"confidence":0.9741211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.029469992965459824},{"word":"wall","start":142.90001,"end":143.40001,"confidence":0.95458984,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":-0.03022543154656887},{"word":"it's","start":144.02,"end":144.18001,"confidence":0.9785156,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.023193981498479843},{"word":"a","start":144.18001,"end":144.42,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.012047052383422852},{"word":"black","start":144.42,"end":144.92,"confidence":0.99609375,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.01575709879398346},{"word":"big","start":145.06,"end":145.38,"confidence":0.9165039,"punctuated_word":"big","sentiment":"neutral","sentiment_score":-0.015327412635087969},{"word":"box","start":145.38,"end":145.88,"confidence":0.99853516,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":-0.012153882533311844},{"word":"is","start":146.1,"end":146.26001,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.019442258402705193},{"word":"that","start":146.26001,"end":146.58,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.014980144798755646},{"word":"the","start":146.58,"end":146.66,"confidence":0.9404297,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.002290930598974228},{"word":"right","start":146.66,"end":146.90001,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.01192137598991394},{"word":"one","start":146.90001,"end":147.40001,"confidence":0.9975586,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.016434982419013977},{"word":"i","start":156.77501,"end":156.93501,"confidence":0.56591797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07057131081819534},{"word":"think","start":156.93501,"end":157.255,"confidence":0.9980469,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.05576539784669876},{"word":"there","start":157.255,"end":157.57501,"confidence":0.9526367,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.0388188362121582},{"word":"is","start":157.57501,"end":157.815,"confidence":0.9838867,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.051328323781490326},{"word":"just","start":157.815,"end":158.21501,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04651504009962082},{"word":"a","start":158.21501,"end":158.375,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05394154414534569},{"word":"big","start":158.375,"end":158.695,"confidence":0.98828125,"punctuated_word":"big","sentiment":"neutral","sentiment_score":-0.05572296306490898},{"word":"one","start":158.695,"end":159.195,"confidence":0.9133301,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.03884558752179146},{"word":"oh","start":159.735,"end":159.895,"confidence":0.7232666,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.07293824851512909},{"word":"only","start":159.895,"end":160.21501,"confidence":0.99902344,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.10576778650283812},{"word":"one","start":160.21501,"end":160.455,"confidence":0.74316406,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.1189957708120346},{"word":"and","start":160.455,"end":160.615,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08624613285064697},{"word":"there","start":160.615,"end":160.77501,"confidence":0.9980469,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.05448993295431137},{"word":"is","start":160.77501,"end":161.015,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07139801979064941},{"word":"a","start":161.015,"end":161.175,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.035799212753772736},{"word":"smaller","start":161.175,"end":161.655,"confidence":0.99902344,"punctuated_word":"smaller","sentiment":"neutral","sentiment_score":-0.02435365319252014},{"word":"one","start":161.655,"end":161.975,"confidence":0.8354492,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.059356700628995895},{"word":"very","start":161.975,"end":162.21501,"confidence":0.9873047,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.08486241102218628},{"word":"small","start":162.21501,"end":162.535,"confidence":1.0,"punctuated_word":"small","sentiment":"neutral","sentiment_score":-0.027693085372447968},{"word":"one","start":162.535,"end":162.77501,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.07758896797895432},{"word":"and","start":162.77501,"end":163.015,"confidence":0.68066406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08334405720233917},{"word":"a","start":163.015,"end":163.095,"confidence":0.91845703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06142638623714447},{"word":"big","start":163.095,"end":163.41501,"confidence":1.0,"punctuated_word":"big","sentiment":"neutral","sentiment_score":-0.05330513045191765},{"word":"one","start":163.41501,"end":163.91501,"confidence":0.8835449,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.04998370260000229},{"word":"two","start":164.21501,"end":164.455,"confidence":0.99902344,"punctuated_word":"Two","sentiment":"neutral","sentiment_score":-0.009320119395852087},{"word":"of","start":164.455,"end":164.695,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.015058226883411407},{"word":"them","start":164.695,"end":165.195,"confidence":0.99902344,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.003994526341557503},{"word":"oh","start":171.48001,"end":171.56,"confidence":0.70739746,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.09060952067375184},{"word":"yes","start":171.56,"end":171.88,"confidence":0.9975586,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.08998003602027893},{"word":"now","start":171.88,"end":172.12001,"confidence":0.9970703,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.0833040252327919},{"word":"i","start":172.12001,"end":172.36,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08289604634046555},{"word":"collect","start":172.36,"end":172.76001,"confidence":0.77685547,"punctuated_word":"collect","sentiment":"neutral","sentiment_score":0.09061269462108612},{"word":"them","start":172.76001,"end":173.26001,"confidence":0.99560547,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.0993705540895462},{"word":"oh","start":181.27501,"end":181.77501,"confidence":0.814209,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.11181963980197906},{"word":"sorry","start":181.835,"end":182.155,"confidence":0.8659668,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.2056354433298111},{"word":"i","start":182.155,"end":182.395,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3231566846370697},{"word":"i","start":182.395,"end":182.55501,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.35891613364219666},{"word":"don't","start":182.55501,"end":182.955,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.36228904128074646},{"word":"get","start":182.955,"end":183.27501,"confidence":0.95947266,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.3648102283477783},{"word":"your","start":183.27501,"end":183.595,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.37068524956703186},{"word":"meaning","start":183.595,"end":183.99501,"confidence":0.96069336,"punctuated_word":"meaning.","sentiment":"negative","sentiment_score":-0.3837795555591583},{"word":"i","start":183.99501,"end":184.075,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.34402021765708923},{"word":"don't","start":184.075,"end":184.315,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2543693482875824},{"word":"know","start":184.315,"end":184.475,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.2505008280277252},{"word":"what","start":184.475,"end":184.715,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.27033570408821106},{"word":"what","start":184.715,"end":185.035,"confidence":0.7583008,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.32568755745887756},{"word":"it","start":185.035,"end":185.115,"confidence":0.3857422,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.25559505820274353},{"word":"means","start":185.115,"end":185.615,"confidence":0.9562988,"punctuated_word":"means.","sentiment":"neutral","sentiment_score":-0.2494748830795288},{"word":"uh-huh","start":192.315,"end":192.815,"confidence":0.9885742,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.04237740859389305},{"word":"sorry","start":202.89,"end":203.37,"confidence":0.83813477,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.08814982324838638},{"word":"i","start":203.37,"end":203.45,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03327077627182007},{"word":"just","start":203.45,"end":203.84999,"confidence":0.97802734,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.027516253292560577},{"word":"see","start":203.84999,"end":204.17,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.005861219018697739},{"word":"the","start":204.17,"end":204.56999,"confidence":0.9760742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01198938861489296},{"word":"light","start":204.56999,"end":205.06999,"confidence":0.9970703,"punctuated_word":"light","sentiment":"neutral","sentiment_score":0.010784357786178589},{"word":"the","start":205.29,"end":205.53,"confidence":0.32714844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07030128687620163},{"word":"lightning","start":205.53,"end":206.03,"confidence":0.9160156,"punctuated_word":"lightning","sentiment":"neutral","sentiment_score":0.03182990103960037},{"word":"in","start":206.65,"end":206.81,"confidence":0.37329102,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06011490896344185},{"word":"my","start":206.81,"end":207.12999,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.06285817921161652},{"word":"router","start":207.12999,"end":207.62999,"confidence":0.97875977,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.043518055230379105},{"word":"they're","start":207.69,"end":207.93,"confidence":0.9367676,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":0.09483493864536284},{"word":"like","start":207.93,"end":208.17,"confidence":0.6616211,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.07033031433820724},{"word":"the","start":208.17,"end":208.67,"confidence":0.8701172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09712053835391998},{"word":"turn","start":209.55501,"end":210.05501,"confidence":0.63305664,"punctuated_word":"turn,","sentiment":"neutral","sentiment_score":0.05973806604743004},{"word":"like","start":210.27501,"end":210.675,"confidence":0.97314453,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0467335507273674},{"word":"the","start":210.675,"end":210.91501,"confidence":0.67089844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07518117129802704},{"word":"turn","start":210.91501,"end":211.155,"confidence":0.97998047,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":0.06476504355669022},{"word":"off","start":211.155,"end":211.655,"confidence":0.97998047,"punctuated_word":"off","sentiment":"neutral","sentiment_score":0.08192563056945801},{"word":"the","start":211.795,"end":212.035,"confidence":0.6225586,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0752924233675003},{"word":"switch","start":212.035,"end":212.535,"confidence":0.9812012,"punctuated_word":"switch.","sentiment":"neutral","sentiment_score":0.07483845949172974},{"word":"it's","start":212.835,"end":213.155,"confidence":0.82958984,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1416395902633667},{"word":"it's","start":213.155,"end":213.475,"confidence":0.5628662,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.13970911502838135},{"word":"lightning","start":213.475,"end":213.975,"confidence":0.7805176,"punctuated_word":"lightning,","sentiment":"neutral","sentiment_score":0.11304329335689545},{"word":"and","start":214.035,"end":214.35501,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1458311676979065},{"word":"the","start":214.35501,"end":214.835,"confidence":0.62890625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16845953464508057},{"word":"wi","start":214.835,"end":215.07501,"confidence":0.8256836,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.10565249621868134},{"word":"fi","start":215.07501,"end":215.395,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.10842479765415192},{"word":"signal","start":215.395,"end":215.875,"confidence":1.0,"punctuated_word":"signal","sentiment":"neutral","sentiment_score":0.13856267929077148},{"word":"is","start":215.875,"end":216.035,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14877554774284363},{"word":"lightning","start":216.035,"end":216.515,"confidence":0.7512207,"punctuated_word":"lightning.","sentiment":"neutral","sentiment_score":0.04744016379117966},{"word":"and","start":216.515,"end":216.675,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08048293739557266},{"word":"also","start":216.675,"end":217.07501,"confidence":0.5410156,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":0.06379835307598114},{"word":"it's","start":217.07501,"end":217.315,"confidence":0.5905762,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.08004893362522125},{"word":"like","start":217.315,"end":217.55501,"confidence":0.84765625,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.05641155689954758},{"word":"a","start":217.55501,"end":217.71501,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.062320757657289505},{"word":"tv","start":217.71501,"end":218.21501,"confidence":0.86035156,"punctuated_word":"TV.","sentiment":"neutral","sentiment_score":0.028615467250347137},{"word":"the","start":218.435,"end":218.675,"confidence":0.9941406,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.032463088631629944},{"word":"tv","start":218.675,"end":218.99501,"confidence":1.0,"punctuated_word":"TV","sentiment":"neutral","sentiment_score":0.02103572897613049},{"word":"one","start":218.99501,"end":219.235,"confidence":0.8457031,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03264211118221283},{"word":"also","start":219.235,"end":219.55501,"confidence":0.83203125,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.04009246081113815},{"word":"lightning","start":219.55501,"end":220.05501,"confidence":0.9848633,"punctuated_word":"lightning.","sentiment":"neutral","sentiment_score":0.01657683402299881},{"word":"w","start":228.59,"end":229.06999,"confidence":0.4555664,"punctuated_word":"W","sentiment":"neutral","sentiment_score":0.0275870468467474},{"word":"e","start":229.06999,"end":229.31,"confidence":0.99609375,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.029767798259854317},{"word":"e","start":229.31,"end":229.46999,"confidence":0.6123047,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.03739791363477707},{"word":"sport","start":229.46999,"end":229.96999,"confidence":0.45214844,"punctuated_word":"sport.","sentiment":"neutral","sentiment_score":0.040376245975494385},{"word":"yes","start":230.51,"end":231.01,"confidence":0.986084,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04668322578072548},{"word":"w","start":231.15,"end":231.46999,"confidence":0.9873047,"punctuated_word":"W","sentiment":"neutral","sentiment_score":0.02333436533808708},{"word":"a","start":231.46999,"end":231.70999,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.017997104674577713},{"word":"n","start":231.70999,"end":232.20999,"confidence":0.99853516,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":0.023984340950846672},{"word":"yeah","start":233.70999,"end":234.03,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03641851991415024},{"word":"it's","start":234.03,"end":234.34999,"confidence":0.99658203,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.031869642436504364},{"word":"w","start":234.34999,"end":234.67,"confidence":0.9980469,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.02493990957736969},{"word":"n","start":234.67,"end":235.17,"confidence":0.63952637,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":0.02454689703881741},{"word":"yes","start":236.43,"end":236.93,"confidence":0.99658203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07995077967643738},{"word":"yeah","start":239.35501,"end":239.85501,"confidence":0.80615234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06771646440029144},{"word":"uh-huh","start":242.07501,"end":242.57501,"confidence":0.896875,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":0.04731244221329689},{"word":"yes","start":244.55501,"end":245.05501,"confidence":0.7714844,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0623062402009964},{"word":"yeah","start":245.195,"end":245.695,"confidence":0.83569336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03909555450081825},{"word":"yes","start":246.55501,"end":247.05501,"confidence":0.94921875,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04231584817171097},{"word":"instead","start":251.595,"end":252.095,"confidence":0.40820312,"punctuated_word":"Instead","sentiment":"neutral","sentiment_score":-0.011929787695407867},{"word":"one","start":252.235,"end":252.475,"confidence":0.88964844,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.00044684670865535736},{"word":"number","start":252.63501,"end":252.955,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.0010443087667226791},{"word":"one","start":252.955,"end":253.27501,"confidence":0.7910156,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.0013188701122999191},{"word":"it's","start":253.27501,"end":253.515,"confidence":0.99609375,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.010005182586610315},{"word":"a","start":253.515,"end":253.675,"confidence":0.9838867,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.016308618709445},{"word":"yellow","start":253.675,"end":254.07501,"confidence":1.0,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":0.011826091445982456},{"word":"one","start":254.07501,"end":254.57501,"confidence":0.7512207,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.006068253889679909},{"word":"and","start":255.04,"end":255.12,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.004052039235830307},{"word":"it","start":255.12,"end":255.4,"confidence":0.78515625,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0011009220033884048},{"word":"said","start":255.4,"end":255.68,"confidence":0.95703125,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.0007891841232776642},{"word":"one","start":255.68,"end":256.18,"confidence":0.98950195,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.0018193963915109632},{"word":"yeah","start":258.96,"end":259.28,"confidence":0.6779785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012518804520368576},{"word":"it's","start":259.28,"end":259.78,"confidence":0.7060547,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.004285054747015238},{"word":"under","start":260.0,"end":260.08,"confidence":0.21618652,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.0009429669007658958},{"word":"it","start":260.16,"end":260.32,"confidence":0.98291016,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.00003073364496231079},{"word":"says","start":260.32,"end":260.82,"confidence":0.9941406,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.001239256002008915},{"word":"e","start":261.92,"end":262.24,"confidence":0.7207031,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.0009823888540267944},{"word":"t","start":262.24,"end":262.56,"confidence":0.6298828,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.0017638280987739563},{"word":"h","start":262.56,"end":262.96,"confidence":0.42236328,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.00989622063934803},{"word":"e","start":262.96,"end":263.46,"confidence":0.3215332,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.0200361255556345},{"word":"r","start":263.84,"end":264.34,"confidence":0.81933594,"punctuated_word":"r,","sentiment":"neutral","sentiment_score":0.01826834492385387},{"word":"like","start":264.48,"end":264.98,"confidence":0.9711914,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.01608191803097725},{"word":"ethernet","start":265.04,"end":265.54,"confidence":0.8654785,"punctuated_word":"Ethernet.","sentiment":"neutral","sentiment_score":0.024111155420541763},{"word":"yeah","start":274.545,"end":274.945,"confidence":0.9123535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08300794661045074},{"word":"i","start":274.945,"end":275.105,"confidence":0.9326172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07385395467281342},{"word":"already","start":275.105,"end":275.42502,"confidence":0.99609375,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.09391197562217712},{"word":"connected","start":275.42502,"end":275.92502,"confidence":0.857666,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":0.06649783253669739},{"word":"what","start":286.55,"end":286.87,"confidence":0.66308594,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.05589889734983444},{"word":"do","start":286.87,"end":287.03,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.06698454171419144},{"word":"you","start":287.03,"end":287.19,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04896577447652817},{"word":"mean","start":287.19,"end":287.43,"confidence":0.8305664,"punctuated_word":"mean?","sentiment":"neutral","sentiment_score":-0.03866098448634147},{"word":"log","start":287.43,"end":287.66998,"confidence":0.8540039,"punctuated_word":"Log","sentiment":"neutral","sentiment_score":-0.03760012239217758},{"word":"in","start":287.66998,"end":287.91,"confidence":0.9199219,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.034899093210697174},{"word":"to","start":287.91,"end":288.07,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04096754640340805},{"word":"what","start":288.07,"end":288.31,"confidence":0.9892578,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.03374601900577545},{"word":"sorry","start":288.31,"end":288.63,"confidence":0.9885254,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.30491071939468384},{"word":"i","start":288.63,"end":288.71,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.48015034198760986},{"word":"don't","start":288.71,"end":288.94998,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.409942626953125},{"word":"i","start":288.94998,"end":289.03,"confidence":0.9941406,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5060076117515564},{"word":"don't","start":289.03,"end":289.27,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.4707513749599457},{"word":"understand","start":289.27,"end":289.75,"confidence":1.0,"punctuated_word":"understand","sentiment":"negative","sentiment_score":-0.3799378573894501},{"word":"you","start":289.75,"end":290.25,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.3628215491771698},{"word":"no","start":296.01498,"end":296.335,"confidence":0.97680664,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14644363522529602},{"word":"i","start":296.335,"end":296.495,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0999184399843216},{"word":"use","start":296.495,"end":296.81497,"confidence":0.67871094,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.08780965209007263},{"word":"my","start":296.81497,"end":296.97498,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1409819722175598},{"word":"phone","start":296.97498,"end":297.29498,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.17463581264019012},{"word":"to","start":297.29498,"end":297.53497,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.117092527449131},{"word":"set","start":297.53497,"end":297.775,"confidence":0.9614258,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.07660244405269623},{"word":"up","start":297.775,"end":298.275,"confidence":0.9975586,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.06175241619348526},{"word":"oh","start":304.735,"end":305.235,"confidence":0.7780762,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.00272570364177227},{"word":"yeah","start":313.42,"end":313.82,"confidence":0.81762695,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.0004507761041168123},{"word":"it's","start":313.82,"end":314.14,"confidence":0.8322754,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.3556181788444519},{"word":"still","start":314.14,"end":314.46002,"confidence":0.61816406,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.34615305066108704},{"word":"disconnected","start":314.46002,"end":314.96002,"confidence":0.99853516,"punctuated_word":"disconnected.","sentiment":"negative","sentiment_score":-0.3763309121131897},{"word":"should","start":318.54,"end":318.78,"confidence":0.9790039,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":-0.30743682384490967},{"word":"i","start":318.78,"end":318.94,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2698989808559418},{"word":"just","start":318.94,"end":319.34003,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2833360433578491},{"word":"disconnect","start":319.34003,"end":319.84003,"confidence":0.9819336,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.2435891330242157},{"word":"the","start":320.22,"end":320.38,"confidence":0.8154297,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2770114839076996},{"word":"wi","start":320.38,"end":320.62003,"confidence":0.92089844,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.15631461143493652},{"word":"fi","start":320.62003,"end":320.86002,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.1141008883714676},{"word":"now","start":320.86002,"end":321.36002,"confidence":0.9995117,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.1905371844768524},{"word":"mhmm","start":325.205,"end":325.705,"confidence":0.9406738,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.009040020406246184},{"word":"hello","start":363.615,"end":364.115,"confidence":0.8486328,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0022264141589403152},{"word":"sure","start":373.13,"end":373.61,"confidence":0.7866211,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.11392782628536224},{"word":"but","start":373.61,"end":373.85,"confidence":0.80981445,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.029586119577288628},{"word":"actually","start":373.85,"end":374.16998,"confidence":0.99853516,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.027315817773342133},{"word":"i","start":374.16998,"end":374.57,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02737659588456154},{"word":"i","start":374.57,"end":374.72998,"confidence":0.9165039,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04648897796869278},{"word":"need","start":374.72998,"end":374.88998,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.029700063169002533},{"word":"to","start":374.88998,"end":374.97,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.028335511684417725},{"word":"go","start":374.97,"end":375.21,"confidence":0.9980469,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.03103706985712051},{"word":"to","start":375.21,"end":375.37,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.019766241312026978},{"word":"the","start":375.37,"end":375.44998,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022404462099075317},{"word":"school","start":375.44998,"end":375.77,"confidence":0.99902344,"punctuated_word":"school","sentiment":"neutral","sentiment_score":0.001668557524681091},{"word":"to","start":375.77,"end":375.93,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.012442126870155334},{"word":"pick","start":375.93,"end":376.09,"confidence":0.984375,"punctuated_word":"pick","sentiment":"neutral","sentiment_score":-0.02935130149126053},{"word":"up","start":376.09,"end":376.33,"confidence":0.9921875,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.01326829195022583},{"word":"my","start":376.33,"end":376.49,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.03471009433269501},{"word":"daughter","start":376.49,"end":376.97,"confidence":0.71447754,"punctuated_word":"daughter.","sentiment":"neutral","sentiment_score":0.024515535682439804},{"word":"so","start":376.97,"end":377.47,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.005180783569812775},{"word":"i","start":377.53,"end":377.77,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0027161389589309692},{"word":"will","start":377.77,"end":378.16998,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.012099921703338625},{"word":"go","start":378.16998,"end":378.41,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.004982024431228638},{"word":"out","start":378.41,"end":378.72998,"confidence":0.95947266,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":-0.0011909399181604383},{"word":"like","start":378.72998,"end":379.095,"confidence":0.99194336,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.02017718181014061},{"word":"fifteen","start":379.575,"end":379.975,"confidence":0.7578125,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":0.01678059995174408},{"word":"minutes","start":379.975,"end":380.455,"confidence":0.9980469,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":4.947185516357422e-6},{"word":"afterwards","start":380.455,"end":380.955,"confidence":0.9562988,"punctuated_word":"afterwards.","sentiment":"neutral","sentiment_score":-0.0004102438688278198},{"word":"okay","start":397.55002,"end":397.95,"confidence":0.8779297,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.00979730859398842},{"word":"now","start":397.95,"end":398.19,"confidence":0.99316406,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.014369536191225052},{"word":"i","start":398.19,"end":398.43002,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0162593312561512},{"word":"disconnected","start":398.43002,"end":398.93002,"confidence":0.96777344,"punctuated_word":"disconnected","sentiment":"neutral","sentiment_score":-0.025533106178045273},{"word":"it","start":399.23,"end":399.73,"confidence":0.9484863,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.023519722744822506},{"word":"you","start":403.63,"end":403.87003,"confidence":0.9140625,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.023805351927876472},{"word":"mean","start":403.87003,"end":404.19,"confidence":0.765625,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.02145877480506897},{"word":"i","start":404.19,"end":404.35,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.035619378089904785},{"word":"need","start":404.35,"end":404.59003,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.03464002162218094},{"word":"to","start":404.59003,"end":404.67,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03848991543054581},{"word":"connect","start":404.67,"end":405.17,"confidence":0.96069336,"punctuated_word":"connect?","sentiment":"neutral","sentiment_score":-0.0271393284201622},{"word":"yeah","start":406.345,"end":406.845,"confidence":0.9304199,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014689883217215538},{"word":"actually","start":407.065,"end":407.385,"confidence":0.8996582,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.003969045355916023},{"word":"i","start":407.385,"end":407.54498,"confidence":0.97998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00695081427693367},{"word":"already","start":407.54498,"end":407.865,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.017967715859413147},{"word":"connect","start":407.865,"end":408.345,"confidence":0.59521484,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.004457902163267136},{"word":"with","start":408.345,"end":408.665,"confidence":0.9003906,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0014365054666996002},{"word":"the","start":408.665,"end":408.905,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02561989426612854},{"word":"internet","start":408.905,"end":409.405,"confidence":0.9250488,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.04079871624708176},{"word":"i","start":409.465,"end":409.54498,"confidence":0.86865234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09471002221107484},{"word":"already","start":409.54498,"end":409.865,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.07218225300312042},{"word":"connect","start":409.865,"end":410.185,"confidence":0.9716797,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.04455621540546417},{"word":"with","start":410.185,"end":410.425,"confidence":0.98095703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.04557888209819794},{"word":"the","start":410.425,"end":410.585,"confidence":0.97314453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06946033984422684},{"word":"wi","start":410.585,"end":410.745,"confidence":0.8510742,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.038361672312021255},{"word":"fi","start":410.745,"end":411.225,"confidence":0.87109375,"punctuated_word":"Fi,","sentiment":"neutral","sentiment_score":-0.0466943234205246},{"word":"but","start":411.225,"end":411.465,"confidence":0.99316406,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.06430203467607498},{"word":"it","start":411.465,"end":411.625,"confidence":0.9902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1068589761853218},{"word":"showed","start":411.625,"end":412.125,"confidence":0.7836914,"punctuated_word":"showed","sentiment":"neutral","sentiment_score":-0.09061016142368317},{"word":"under","start":412.585,"end":412.905,"confidence":0.9970703,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.064737468957901},{"word":"the","start":412.905,"end":413.065,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12225755304098128},{"word":"wi","start":413.065,"end":413.305,"confidence":0.99609375,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.0670698881149292},{"word":"fi's","start":413.305,"end":413.54498,"confidence":0.93530273,"punctuated_word":"Fi's","sentiment":"neutral","sentiment_score":-0.09490089118480682},{"word":"name","start":413.54498,"end":413.785,"confidence":0.9650879,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.1090051531791687},{"word":"it","start":413.785,"end":413.945,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12673120200634003},{"word":"showed","start":413.945,"end":414.445,"confidence":0.99316406,"punctuated_word":"showed","sentiment":"neutral","sentiment_score":-0.11280089616775511},{"word":"disconnected","start":414.905,"end":415.405,"confidence":0.98657227,"punctuated_word":"disconnected.","sentiment":"neutral","sentiment_score":-0.14625629782676697},{"word":"yes","start":426.24,"end":426.74,"confidence":0.75341797,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.004282103851437569},{"word":"i","start":427.36002,"end":427.52,"confidence":0.78222656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.003608554601669311},{"word":"opened","start":427.52,"end":428.02,"confidence":0.9873047,"punctuated_word":"opened.","sentiment":"neutral","sentiment_score":-0.006444824859499931},{"word":"i","start":438.44498,"end":438.685,"confidence":0.96435547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007382934913039208},{"word":"typed","start":438.685,"end":439.085,"confidence":0.6191406,"punctuated_word":"typed","sentiment":"neutral","sentiment_score":-0.006068455055356026},{"word":"what","start":439.085,"end":439.585,"confidence":0.98706055,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.00720585510134697},{"word":"yes","start":450.78,"end":451.28,"confidence":0.9824219,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.01081273891031742},{"word":"what","start":456.22,"end":456.54,"confidence":0.84814453,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.0031778886914253235},{"word":"should","start":456.54,"end":456.78,"confidence":0.99121094,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.006604675203561783},{"word":"i","start":456.78,"end":457.1,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.002144068479537964},{"word":"put","start":457.1,"end":457.34,"confidence":0.9863281,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.0018295124173164368},{"word":"in","start":457.34,"end":457.84,"confidence":0.95214844,"punctuated_word":"in?","sentiment":"neutral","sentiment_score":-0.0043761227279901505},{"word":"oh","start":476.64,"end":476.88,"confidence":0.9875488,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.03172585368156433},{"word":"yeah","start":476.88,"end":477.2,"confidence":0.99072266,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03442992642521858},{"word":"i","start":477.2,"end":477.36002,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.038691677153110504},{"word":"know","start":477.36002,"end":477.6,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.04539468139410019},{"word":"what","start":477.6,"end":477.76,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03815986588597298},{"word":"you","start":477.76,"end":477.92,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028799057006835938},{"word":"mean","start":477.92,"end":478.16,"confidence":0.814209,"punctuated_word":"mean.","sentiment":"neutral","sentiment_score":0.02962766215205193},{"word":"and","start":478.16,"end":478.4,"confidence":0.99121094,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0372079461812973},{"word":"i","start":478.4,"end":478.64,"confidence":0.94970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03540298715233803},{"word":"will","start":478.64,"end":478.96,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03112773597240448},{"word":"put","start":478.96,"end":479.2,"confidence":0.9902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.02943723089993},{"word":"in","start":479.2,"end":479.7,"confidence":0.9741211,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03526269644498825},{"word":"now","start":479.76,"end":480.26,"confidence":0.8491211,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.0522514209151268},{"word":"yep","start":496.095,"end":496.595,"confidence":0.83325195,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0760602205991745},{"word":"okay","start":512.91003,"end":513.23,"confidence":0.79296875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07293122261762619},{"word":"i","start":513.23,"end":513.39,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05976345017552376},{"word":"already","start":513.39,"end":513.71,"confidence":0.9633789,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.093584842979908},{"word":"logged","start":513.71,"end":513.95,"confidence":0.51953125,"punctuated_word":"logged","sentiment":"neutral","sentiment_score":0.07938597351312637},{"word":"in","start":513.95,"end":514.11,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07488125562667847},{"word":"now","start":514.11,"end":514.61,"confidence":0.99853516,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.08268816769123077},{"word":"so","start":536.83997,"end":537.33997,"confidence":0.6315918,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.09750032424926758},{"word":"actually","start":537.48,"end":537.98,"confidence":0.99609375,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.09647953510284424},{"word":"here","start":538.36,"end":538.6,"confidence":0.9951172,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.09506244957447052},{"word":"i","start":538.6,"end":538.83997,"confidence":0.61035156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08784876018762589},{"word":"can","start":538.83997,"end":539.07996,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08498669415712357},{"word":"see","start":539.07996,"end":539.39996,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.068422332406044},{"word":"network","start":539.39996,"end":539.89996,"confidence":0.9790039,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.08112818002700806},{"word":"map","start":539.95996,"end":540.45996,"confidence":0.9772949,"punctuated_word":"map,","sentiment":"neutral","sentiment_score":0.06549415737390518},{"word":"internet","start":540.51996,"end":541.01996,"confidence":0.93530273,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":0.050972938537597656},{"word":"wire","start":541.56,"end":541.88,"confidence":0.9580078,"punctuated_word":"wire","sentiment":"neutral","sentiment_score":0.07288642972707748},{"word":"wireless","start":542.2,"end":542.7,"confidence":0.93408203,"punctuated_word":"wireless,","sentiment":"neutral","sentiment_score":0.06442608684301376},{"word":"onemesh","start":543.07996,"end":543.57996,"confidence":0.7237142,"punctuated_word":"OneMesh,","sentiment":"neutral","sentiment_score":0.06268839538097382},{"word":"guest","start":544.12,"end":544.6,"confidence":0.78759766,"punctuated_word":"guest","sentiment":"neutral","sentiment_score":0.07270530611276627},{"word":"network","start":544.6,"end":545.1,"confidence":0.99365234,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":0.05729378759860992},{"word":"parental","start":545.48,"end":545.98,"confidence":0.9902344,"punctuated_word":"parental","sentiment":"neutral","sentiment_score":0.05562083423137665},{"word":"controls","start":546.2,"end":546.7,"confidence":0.9926758,"punctuated_word":"controls,","sentiment":"neutral","sentiment_score":0.03874501958489418},{"word":"iptv","start":547.32,"end":547.82,"confidence":0.9816081,"punctuated_word":"IPTV,","sentiment":"neutral","sentiment_score":0.05689219757914543},{"word":"tp","start":548.36,"end":548.83997,"confidence":0.97314453,"punctuated_word":"TP","sentiment":"neutral","sentiment_score":0.07628948241472244},{"word":"link","start":548.83997,"end":549.16,"confidence":0.97802734,"punctuated_word":"Link","sentiment":"neutral","sentiment_score":0.05068224668502808},{"word":"cloud","start":549.16,"end":549.64,"confidence":0.71850586,"punctuated_word":"cloud.","sentiment":"neutral","sentiment_score":0.05557918921113014},{"word":"that's","start":549.64,"end":549.95996,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.06135983020067215},{"word":"all","start":549.95996,"end":550.335,"confidence":0.9980469,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.026561103761196136},{"word":"no","start":555.455,"end":555.695,"confidence":0.93115234,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.10960204899311066},{"word":"settings","start":555.695,"end":556.195,"confidence":0.59277344,"punctuated_word":"settings.","sentiment":"neutral","sentiment_score":-0.1053036004304886},{"word":"oh","start":559.53503,"end":559.695,"confidence":0.8925781,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.007627429440617561},{"word":"yeah","start":559.695,"end":560.195,"confidence":0.99316406,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.004340328276157379},{"word":"when","start":560.495,"end":560.73505,"confidence":0.8833008,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.007688213139772415},{"word":"i","start":560.73505,"end":561.23505,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007117047905921936},{"word":"yeah","start":562.495,"end":562.895,"confidence":0.9875488,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.0027968715876340866},{"word":"internet","start":562.895,"end":563.395,"confidence":0.87524414,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.0012906547635793686},{"word":"yes","start":563.61505,"end":563.935,"confidence":0.9946289,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02409931644797325},{"word":"i","start":563.935,"end":564.09503,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03197525814175606},{"word":"can","start":564.09503,"end":564.335,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02867517806589603},{"word":"set","start":564.335,"end":564.75,"confidence":0.97924805,"punctuated_word":"set.","sentiment":"neutral","sentiment_score":0.0285445898771286},{"word":"so","start":565.71,"end":565.95,"confidence":0.9658203,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.012305148877203465},{"word":"the","start":565.95,"end":566.43,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011865890584886074},{"word":"isp","start":566.43,"end":566.93,"confidence":0.97998047,"punctuated_word":"ISP","sentiment":"neutral","sentiment_score":0.002900884486734867},{"word":"list","start":567.15,"end":567.55,"confidence":0.89208984,"punctuated_word":"list,","sentiment":"neutral","sentiment_score":0.0018757604993879795},{"word":"what","start":567.55,"end":567.79,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.003641858696937561},{"word":"should","start":567.79,"end":567.95,"confidence":0.9589844,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.001207960769534111},{"word":"i","start":567.95,"end":568.19,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.000039070844650268555},{"word":"choose","start":568.19,"end":568.59,"confidence":0.84033203,"punctuated_word":"choose?","sentiment":"neutral","sentiment_score":-0.003969505429267883},{"word":"may","start":568.59,"end":568.91,"confidence":0.99902344,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.04467164725065231},{"word":"i","start":568.91,"end":569.41,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04087841510772705},{"word":"ask","start":572.91,"end":573.41,"confidence":0.9597168,"punctuated_word":"ask?","sentiment":"neutral","sentiment_score":-0.037661485373973846},{"word":"isp","start":573.63,"end":574.13,"confidence":0.9790039,"punctuated_word":"ISP","sentiment":"neutral","sentiment_score":-0.03302718326449394},{"word":"list","start":574.27,"end":574.77,"confidence":0.9851074,"punctuated_word":"list.","sentiment":"neutral","sentiment_score":-0.02223951742053032},{"word":"oh","start":584.315,"end":584.475,"confidence":0.9055176,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.021357106044888496},{"word":"yes","start":584.475,"end":584.875,"confidence":0.9975586,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.02859387919306755},{"word":"i","start":584.875,"end":585.115,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.021987032145261765},{"word":"see","start":585.115,"end":585.615,"confidence":0.9970703,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.01053199078887701},{"word":"it","start":587.035,"end":587.19495,"confidence":0.94384766,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.03714951500296593},{"word":"yeah","start":587.19495,"end":587.69495,"confidence":0.87646484,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06799639761447906},{"word":"it's","start":587.755,"end":588.255,"confidence":0.8972168,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.10194261372089386},{"word":"yes","start":589.51495,"end":589.915,"confidence":0.95874023,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.11528848111629486},{"word":"already","start":589.915,"end":590.415,"confidence":0.98168945,"punctuated_word":"Already.","sentiment":"neutral","sentiment_score":0.10856302082538603},{"word":"already","start":598.47,"end":598.97,"confidence":0.90600586,"punctuated_word":"Already.","sentiment":"neutral","sentiment_score":0.06547839194536209},{"word":"yeah","start":614.075,"end":614.475,"confidence":0.9914551,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05592825263738632},{"word":"i","start":614.475,"end":614.635,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06563770025968552},{"word":"already","start":614.635,"end":614.95496,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.09183752536773682},{"word":"typed","start":614.95496,"end":615.27496,"confidence":0.96972656,"punctuated_word":"typed","sentiment":"neutral","sentiment_score":0.0657326951622963},{"word":"them","start":615.27496,"end":615.435,"confidence":0.9941406,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.06279236078262329},{"word":"in","start":615.435,"end":615.935,"confidence":0.9975586,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.08593735098838806},{"word":"yes","start":626.73,"end":627.23,"confidence":0.9916992,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06647161394357681},{"word":"let","start":627.52997,"end":627.85,"confidence":0.71191406,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.026028860360383987},{"word":"me","start":627.85,"end":628.09,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.028288789093494415},{"word":"check","start":628.09,"end":628.59,"confidence":0.99658203,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.04319322854280472},{"word":"now","start":629.29,"end":629.61,"confidence":0.5493164,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.18710045516490936},{"word":"the","start":629.61,"end":629.85,"confidence":0.9760742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.29472988843917847},{"word":"internet","start":629.85,"end":630.33,"confidence":0.96777344,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.2028973251581192},{"word":"still","start":630.33,"end":630.73,"confidence":0.48657227,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.30356258153915405},{"word":"disconnected","start":630.73,"end":631.23,"confidence":0.97875977,"punctuated_word":"disconnected.","sentiment":"neutral","sentiment_score":-0.29927289485931396},{"word":"yes","start":640.925,"end":641.405,"confidence":0.8991699,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.027858281508088112},{"word":"i","start":641.405,"end":641.485,"confidence":0.88134766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05959390848875046},{"word":"already","start":641.485,"end":641.985,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.05777947977185249},{"word":"i","start":642.365,"end":642.445,"confidence":0.6430664,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07918603718280792},{"word":"already","start":642.445,"end":642.945,"confidence":0.98535156,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.06487119197845459},{"word":"reset","start":643.005,"end":643.325,"confidence":0.9819336,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.07491154968738556},{"word":"it","start":643.325,"end":643.825,"confidence":0.99316406,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.08675602078437805},{"word":"okay","start":653.54,"end":654.04,"confidence":0.77612305,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0011285748332738876},{"word":"oh","start":655.86,"end":656.01996,"confidence":0.9567871,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0046871015802025795},{"word":"i","start":656.01996,"end":656.33997,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010798841714859009},{"word":"reset","start":656.33997,"end":656.83997,"confidence":0.96533203,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.01783275604248047},{"word":"it","start":656.89996,"end":657.39996,"confidence":0.93652344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.03527557849884033},{"word":"actually","start":666.945,"end":667.445,"confidence":0.9663086,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.011555153876543043},{"word":"the","start":667.505,"end":667.825,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011668235063552856},{"word":"router","start":667.825,"end":668.325,"confidence":0.9790039,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.013389766216278076},{"word":"i","start":668.705,"end":669.025,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0007518008351325989},{"word":"asked","start":669.025,"end":669.525,"confidence":0.9770508,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":0.0338972806930542},{"word":"the","start":669.585,"end":669.745,"confidence":0.92822266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0012046992778778076},{"word":"staff","start":669.745,"end":670.245,"confidence":0.99609375,"punctuated_word":"staff","sentiment":"neutral","sentiment_score":0.002333320677280426},{"word":"when","start":670.86505,"end":671.10504,"confidence":0.8642578,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.030562199652194977},{"word":"i","start":671.10504,"end":671.34503,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.020060136914253235},{"word":"do","start":671.34503,"end":671.505,"confidence":0.98291016,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.029655084013938904},{"word":"the","start":671.505,"end":671.745,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015375100076198578},{"word":"inquiry","start":671.745,"end":672.245,"confidence":0.99902344,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.03201564773917198},{"word":"about","start":672.465,"end":672.78503,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.010333620011806488},{"word":"the","start":672.78503,"end":673.025,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0052110254764556885},{"word":"package","start":673.025,"end":673.525,"confidence":0.845459,"punctuated_word":"package,","sentiment":"neutral","sentiment_score":0.00959586352109909},{"word":"and","start":673.825,"end":674.145,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03205958753824234},{"word":"she","start":674.145,"end":674.385,"confidence":0.640625,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.053498752415180206},{"word":"text","start":674.385,"end":674.705,"confidence":0.5800781,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.07452410459518433},{"word":"for","start":674.705,"end":674.945,"confidence":0.9838867,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03524895757436752},{"word":"me","start":674.945,"end":675.265,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02963125705718994},{"word":"the","start":675.265,"end":675.505,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.060668088495731354},{"word":"pipe","start":675.505,"end":676.005,"confidence":0.6767578,"punctuated_word":"pipe","sentiment":"neutral","sentiment_score":0.04308125749230385},{"word":"and","start":676.145,"end":676.54504,"confidence":0.74902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.046951036900281906},{"word":"and","start":676.54504,"end":676.86505,"confidence":0.88183594,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.044585052877664566},{"word":"the","start":676.86505,"end":677.10504,"confidence":0.90527344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.051522087305784225},{"word":"model","start":677.10504,"end":677.505,"confidence":0.53149414,"punctuated_word":"model,","sentiment":"neutral","sentiment_score":0.049834586679935455},{"word":"she","start":677.505,"end":677.66504,"confidence":0.9970703,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.08761533349752426},{"word":"said","start":677.66504,"end":677.905,"confidence":0.99902344,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.10721849650144576},{"word":"it's","start":677.905,"end":678.385,"confidence":0.9250488,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.06685373932123184},{"word":"compatible","start":678.385,"end":678.885,"confidence":0.99609375,"punctuated_word":"compatible.","sentiment":"neutral","sentiment_score":0.009718436747789385},{"word":"i","start":685.48,"end":685.56,"confidence":0.80126953,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.025044798851013184},{"word":"think","start":685.56,"end":685.96,"confidence":0.9980469,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.011741749942302704},{"word":"so","start":685.96,"end":686.27997,"confidence":0.7895508,"punctuated_word":"so.","sentiment":"neutral","sentiment_score":-0.015701550990343094},{"word":"because","start":686.27997,"end":686.77997,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.06247904896736145},{"word":"because","start":686.84,"end":687.24,"confidence":0.9892578,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.04986250400543213},{"word":"this","start":687.24,"end":687.48,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07689888775348663},{"word":"one","start":687.48,"end":687.8,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.09763050079345705},{"word":"is","start":687.8,"end":688.12,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.10359680652618408},{"word":"the","start":688.12,"end":688.52,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0909225046634674},{"word":"last","start":688.52,"end":689.02,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.0916576012969017},{"word":"rent","start":689.56,"end":690.06,"confidence":0.9013672,"punctuated_word":"rent","sentiment":"neutral","sentiment_score":-0.07606827467679977},{"word":"the","start":690.44,"end":690.68,"confidence":0.4206543,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1186632364988327},{"word":"the","start":690.68,"end":690.84,"confidence":0.92578125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09799234569072723},{"word":"girl","start":690.84,"end":691.24,"confidence":0.99609375,"punctuated_word":"girl","sentiment":"neutral","sentiment_score":-0.07148738205432892},{"word":"left","start":691.24,"end":691.48,"confidence":0.9873047,"punctuated_word":"left","sentiment":"neutral","sentiment_score":-0.07525940984487534},{"word":"for","start":691.48,"end":691.72,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06531749665737152},{"word":"me","start":691.72,"end":692.22,"confidence":0.9975586,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.033242568373680115},{"word":"oh","start":711.55,"end":711.63,"confidence":0.8144531,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.03829165920615196},{"word":"so","start":711.63,"end":712.13,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0455070324242115},{"word":"let","start":712.67,"end":712.99,"confidence":0.9951172,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.05256601795554161},{"word":"me","start":712.99,"end":713.31,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.047816067934036255},{"word":"try","start":713.31,"end":713.63,"confidence":0.99902344,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.04871844872832298},{"word":"again","start":713.63,"end":714.13,"confidence":0.9926758,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.024847740307450294},{"word":"yeah","start":730.675,"end":731.175,"confidence":0.875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006821952760219574},{"word":"i","start":731.23505,"end":731.315,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0026550889015197754},{"word":"yeah","start":732.19,"end":732.51,"confidence":0.98535156,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.020807426422834396},{"word":"i","start":732.51,"end":732.91003,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.022883005440235134},{"word":"know","start":732.91003,"end":733.31006,"confidence":0.99316406,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.030792374163866043},{"word":"thank","start":733.31006,"end":733.55005,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.28539174795150757},{"word":"you","start":733.55005,"end":733.87006,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2696689963340759},{"word":"i","start":733.87006,"end":733.95,"confidence":0.9194336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.021864674985408783},{"word":"just","start":733.95,"end":734.35004,"confidence":0.6069336,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.023503951728343964},{"word":"maybe","start":734.43005,"end":734.75,"confidence":0.9863281,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.08203049749135971},{"word":"i","start":734.75,"end":734.91003,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04570536315441131},{"word":"try","start":734.91003,"end":735.39,"confidence":0.7714844,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.05088209360837936},{"word":"again","start":735.39,"end":735.89,"confidence":0.9338379,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.08105217665433884},{"word":"yeah","start":739.31006,"end":739.79004,"confidence":0.9863281,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0206159558147192},{"word":"i","start":739.79004,"end":740.27,"confidence":0.3083496,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03451527655124664},{"word":"i","start":740.27,"end":740.43005,"confidence":0.6425781,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04586976021528244},{"word":"and","start":740.51,"end":740.75,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05861856043338776},{"word":"i","start":740.75,"end":740.91003,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06205505132675171},{"word":"know","start":740.91003,"end":741.15,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.06797260046005249},{"word":"that's","start":741.15,"end":741.55005,"confidence":0.8300781,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.06040555238723755},{"word":"on","start":741.55005,"end":741.79004,"confidence":0.32641602,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07057343423366547},{"word":"i","start":741.87006,"end":742.11005,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07679226994514465},{"word":"try","start":742.11005,"end":742.43005,"confidence":0.7998047,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.10967214405536652},{"word":"again","start":742.43005,"end":742.83,"confidence":0.99609375,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.0923253819346428},{"word":"first","start":742.83,"end":743.15,"confidence":0.6965332,"punctuated_word":"first,","sentiment":"neutral","sentiment_score":-0.07666600495576859},{"word":"maybe","start":743.15,"end":743.65,"confidence":0.9980469,"punctuated_word":"maybe.","sentiment":"neutral","sentiment_score":-0.08170590549707413},{"word":"okay","start":776.225,"end":776.725,"confidence":0.8029785,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04428791254758835},{"word":"so","start":776.785,"end":777.02496,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06933455169200897},{"word":"now","start":777.02496,"end":777.505,"confidence":0.98828125,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.08771617710590363},{"word":"i","start":777.505,"end":777.985,"confidence":0.96875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12968449294567108},{"word":"already","start":777.985,"end":778.385,"confidence":0.98291016,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.1678100824356079},{"word":"logged","start":778.385,"end":778.625,"confidence":0.62158203,"punctuated_word":"logged","sentiment":"neutral","sentiment_score":0.1263735592365265},{"word":"in","start":778.625,"end":779.125,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.11978121846914291},{"word":"and","start":779.345,"end":779.745,"confidence":0.7949219,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11845847964286804},{"word":"to","start":779.90497,"end":780.14496,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12812082469463348},{"word":"the","start":780.14496,"end":780.545,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1288624405860901},{"word":"to","start":780.545,"end":780.785,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13276156783103943},{"word":"the","start":780.785,"end":781.285,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11169466376304626},{"word":"default","start":781.345,"end":781.845,"confidence":0.99902344,"punctuated_word":"default","sentiment":"neutral","sentiment_score":0.07343903183937073},{"word":"access","start":781.985,"end":782.485,"confidence":0.93530273,"punctuated_word":"access.","sentiment":"neutral","sentiment_score":0.07385876774787903},{"word":"so","start":783.02496,"end":783.185,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10929881036281586},{"word":"now","start":783.185,"end":783.685,"confidence":0.9951172,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.0977059155702591},{"word":"it","start":784.17,"end":784.41,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09072893857955933},{"word":"asked","start":784.41,"end":784.57,"confidence":0.8461914,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":0.10113354027271272},{"word":"me","start":784.57,"end":784.81,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.10080043226480484},{"word":"to","start":784.81,"end":784.97003,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08015383780002594},{"word":"select","start":784.97003,"end":785.37,"confidence":1.0,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.06820601969957352},{"word":"the","start":785.37,"end":785.61,"confidence":0.9140625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07792304456233978},{"word":"region","start":785.61,"end":786.01,"confidence":0.98217773,"punctuated_word":"region.","sentiment":"neutral","sentiment_score":0.07560762017965317},{"word":"i","start":786.01,"end":786.25,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11258285492658617},{"word":"will","start":786.25,"end":786.49,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08317127823829651},{"word":"select","start":786.49,"end":786.89,"confidence":0.8540039,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.1010460928082466},{"word":"australia","start":786.89,"end":787.39,"confidence":0.9980469,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":0.0987316519021988},{"word":"and","start":787.61,"end":787.93,"confidence":0.81152344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09628660976886748},{"word":"go","start":787.93,"end":788.25,"confidence":0.86035156,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.11867530643939972},{"word":"next","start":788.25,"end":788.75,"confidence":0.9885254,"punctuated_word":"next.","sentiment":"neutral","sentiment_score":0.10569483786821364},{"word":"and","start":794.73,"end":794.97003,"confidence":0.9716797,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2603853940963745},{"word":"now","start":794.97003,"end":795.29,"confidence":0.9970703,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.22746169567108152},{"word":"it","start":795.29,"end":795.53,"confidence":0.96435547,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.19192242622375488},{"word":"said","start":795.53,"end":796.01,"confidence":0.8774414,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.25892847776412964},{"word":"isp","start":796.01,"end":796.51,"confidence":0.9160156,"punctuated_word":"ISP","sentiment":"neutral","sentiment_score":0.14585554599761963},{"word":"list","start":796.73,"end":797.23,"confidence":0.88720703,"punctuated_word":"list.","sentiment":"neutral","sentiment_score":0.06289930641651154},{"word":"should","start":797.465,"end":797.625,"confidence":0.93603516,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":0.0243101567029953},{"word":"i","start":797.625,"end":797.78503,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03751354292035103},{"word":"choose","start":797.78503,"end":798.265,"confidence":0.9970703,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.05083330720663071},{"word":"another","start":798.265,"end":798.66504,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.06442104279994965},{"word":"one","start":798.66504,"end":799.16504,"confidence":0.99902344,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.04340675473213196},{"word":"okay","start":802.105,"end":802.605,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.031654082238674164},{"word":"so","start":802.745,"end":803.065,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.023184217512607574},{"word":"next","start":803.065,"end":803.565,"confidence":0.986084,"punctuated_word":"next.","sentiment":"neutral","sentiment_score":0.02544715814292431},{"word":"and","start":804.905,"end":805.22504,"confidence":0.9741211,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.031270064413547516},{"word":"the","start":805.22504,"end":805.465,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.037182580679655075},{"word":"internet","start":805.465,"end":805.965,"confidence":0.9716797,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.04390111193060875},{"word":"connection","start":806.105,"end":806.605,"confidence":0.9951172,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.04104306548833847},{"word":"type","start":806.66504,"end":807.16504,"confidence":0.9951172,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.035380180925130844},{"word":"and","start":807.385,"end":807.78503,"confidence":0.54052734,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03817369416356087},{"word":"the","start":807.78503,"end":807.945,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.048417139798402786},{"word":"default","start":807.945,"end":808.34503,"confidence":1.0,"punctuated_word":"default","sentiment":"neutral","sentiment_score":0.044866275042295456},{"word":"one","start":808.34503,"end":808.66504,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.06669467687606812},{"word":"is","start":808.66504,"end":808.905,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05376646667718887},{"word":"pppoe","start":808.905,"end":809.405,"confidence":0.88984376,"punctuated_word":"PPPoE.","sentiment":"neutral","sentiment_score":0.07006611675024033},{"word":"and","start":813.61005,"end":813.77,"confidence":0.9873047,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.10244912654161452},{"word":"now","start":813.77,"end":814.01,"confidence":0.99121094,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.08921133726835251},{"word":"i","start":814.01,"end":814.33,"confidence":0.95947266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09669850021600725},{"word":"i","start":814.33,"end":814.49,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11558309197425842},{"word":"will","start":814.49,"end":814.73004,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.09319783002138138},{"word":"type","start":814.73004,"end":814.97003,"confidence":1.0,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.05722702294588089},{"word":"in","start":814.97003,"end":815.21,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05802232772111893},{"word":"the","start":815.21,"end":815.61005,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09215224534273148},{"word":"username","start":815.61005,"end":816.11005,"confidence":0.9970703,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.10108882933855055},{"word":"and","start":816.33,"end":816.65,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07074745744466782},{"word":"the","start":816.65,"end":816.89,"confidence":0.95703125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09058186411857604},{"word":"password","start":816.89,"end":817.39,"confidence":0.9970703,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.06460912525653839},{"word":"now","start":866.22504,"end":866.72504,"confidence":0.82910156,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.05052589252591133},{"word":"i'm","start":867.025,"end":867.18506,"confidence":0.6677246,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05876406654715538},{"word":"in","start":867.18506,"end":867.42505,"confidence":0.9863281,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0809754729270935},{"word":"the","start":867.42505,"end":867.505,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08468656241893768},{"word":"next","start":867.505,"end":867.905,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.06195855885744095},{"word":"step","start":867.905,"end":868.30505,"confidence":0.96069336,"punctuated_word":"step.","sentiment":"neutral","sentiment_score":0.07103719562292099},{"word":"it's","start":868.30505,"end":868.54504,"confidence":0.892334,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.06377759575843811},{"word":"the","start":868.54504,"end":868.705,"confidence":0.92822266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07030642777681351},{"word":"the","start":868.705,"end":869.025,"confidence":0.97998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07714132219552994},{"word":"smart","start":869.025,"end":869.4,"confidence":0.5029297,"punctuated_word":"smart","sentiment":"neutral","sentiment_score":0.06702624261379242},{"word":"connect","start":876.28,"end":876.78,"confidence":0.9975586,"punctuated_word":"connect.","sentiment":"neutral","sentiment_score":0.04634539783000946},{"word":"yes","start":876.92004,"end":877.32,"confidence":0.92407227,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06262440979480743},{"word":"like","start":877.32,"end":877.72003,"confidence":0.8745117,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":0.04168923571705818},{"word":"smart","start":877.72003,"end":878.12,"confidence":0.4921875,"punctuated_word":"smart","sentiment":"neutral","sentiment_score":0.0608847513794899},{"word":"connect","start":878.12,"end":878.62,"confidence":0.9362793,"punctuated_word":"connect.","sentiment":"neutral","sentiment_score":0.07628674805164337},{"word":"should","start":878.68005,"end":878.92004,"confidence":0.9970703,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":0.05120980739593506},{"word":"i","start":878.92004,"end":879.16003,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.057822756469249725},{"word":"choose","start":879.16003,"end":879.4,"confidence":0.97802734,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.045989468693733215},{"word":"should","start":879.64,"end":879.88,"confidence":0.94384766,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.042919304221868515},{"word":"i","start":879.88,"end":880.04004,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05337492376565933},{"word":"cross","start":880.04004,"end":880.36005,"confidence":0.73046875,"punctuated_word":"cross","sentiment":"neutral","sentiment_score":0.04989311844110489},{"word":"its","start":880.36005,"end":880.60004,"confidence":0.3215332,"punctuated_word":"its","sentiment":"neutral","sentiment_score":0.029356850311160088},{"word":"enable","start":880.60004,"end":881.10004,"confidence":0.6621094,"punctuated_word":"enable","sentiment":"neutral","sentiment_score":0.04062437266111374},{"word":"or","start":881.16003,"end":881.32,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.01541908085346222},{"word":"not","start":881.32,"end":881.82,"confidence":0.99853516,"punctuated_word":"not?","sentiment":"neutral","sentiment_score":0.015015323646366596},{"word":"sure","start":885.765,"end":886.165,"confidence":0.7675781,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.0671536847949028},{"word":"and","start":886.165,"end":886.405,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04479876533150673},{"word":"also","start":886.405,"end":886.805,"confidence":0.84814453,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.037137508392333984},{"word":"wireless","start":886.805,"end":887.305,"confidence":0.8925781,"punctuated_word":"wireless","sentiment":"neutral","sentiment_score":0.042870890349149704},{"word":"network","start":887.445,"end":887.945,"confidence":0.7636719,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.04874620959162712},{"word":"enable","start":888.485,"end":888.985,"confidence":0.9980469,"punctuated_word":"Enable","sentiment":"neutral","sentiment_score":0.05953752622008324},{"word":"wireless","start":889.045,"end":889.545,"confidence":0.99902344,"punctuated_word":"wireless","sentiment":"neutral","sentiment_score":0.053582120686769485},{"word":"radio","start":889.605,"end":890.105,"confidence":0.87231445,"punctuated_word":"radio.","sentiment":"neutral","sentiment_score":0.06735474616289139},{"word":"should","start":890.245,"end":890.405,"confidence":0.99609375,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":0.04435302689671517},{"word":"i","start":890.405,"end":890.565,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04834375157952309},{"word":"choose","start":890.565,"end":890.805,"confidence":0.9941406,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.035624392330646515},{"word":"it","start":890.805,"end":890.965,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03674161434173584},{"word":"or","start":890.965,"end":891.125,"confidence":0.94921875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.016555679962038994},{"word":"not","start":891.125,"end":891.445,"confidence":0.96533203,"punctuated_word":"not?","sentiment":"neutral","sentiment_score":0.0128767192363739},{"word":"not","start":891.445,"end":891.945,"confidence":0.8195801,"punctuated_word":"Not?","sentiment":"neutral","sentiment_score":-0.02680025994777679},{"word":"oh","start":895.8,"end":895.96,"confidence":0.93237305,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.03274043649435043},{"word":"sure","start":895.96,"end":896.46,"confidence":0.99902344,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.04192138463258743},{"word":"okay","start":901.08,"end":901.32,"confidence":0.74572754,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.034231945872306824},{"word":"oh","start":901.32,"end":901.56,"confidence":0.90722656,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.028893519192934036},{"word":"yeah","start":901.56,"end":902.06,"confidence":0.9946289,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03290651738643646},{"word":"and","start":902.12,"end":902.62,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02006077766418457},{"word":"the","start":902.84,"end":902.96,"confidence":0.9658203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019248394295573235},{"word":"the","start":902.96,"end":903.08,"confidence":0.54589844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01597568206489086},{"word":"network","start":903.08,"end":903.58,"confidence":0.97998047,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.024888381361961365},{"word":"the","start":903.96,"end":904.28,"confidence":0.63671875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0135336946696043},{"word":"network","start":904.28,"end":904.78,"confidence":0.5722656,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.015931297093629837},{"word":"name","start":904.92,"end":905.24,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.01983046531677246},{"word":"and","start":905.24,"end":905.48,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.014326069504022598},{"word":"the","start":905.48,"end":905.64,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.020264942198991776},{"word":"password","start":905.64,"end":906.14,"confidence":0.87280273,"punctuated_word":"password,","sentiment":"neutral","sentiment_score":0.01451699621975422},{"word":"because","start":906.68,"end":907.08,"confidence":0.7836914,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0002020746469497681},{"word":"it","start":907.08,"end":907.32,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0029226504266262054},{"word":"asked","start":907.32,"end":907.56,"confidence":0.94628906,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":0.003299146890640259},{"word":"me","start":907.56,"end":907.8,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.005612175911664963},{"word":"to","start":907.8,"end":908.04,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0064358897507190704},{"word":"change","start":908.04,"end":908.44,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.0061637721955776215},{"word":"the","start":908.44,"end":908.68,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.002635356038808822},{"word":"password","start":908.68,"end":909.18,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.0016940385103225708},{"word":"for","start":910.025,"end":910.185,"confidence":0.6748047,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004028245806694031},{"word":"the","start":910.185,"end":910.34503,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02008843421936035},{"word":"router","start":910.34503,"end":910.74506,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.023137379437685013},{"word":"at","start":910.74506,"end":910.98505,"confidence":0.99609375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.01342543214559555},{"word":"the","start":910.98505,"end":911.145,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.022867046296596527},{"word":"beginning","start":911.145,"end":911.645,"confidence":0.7607422,"punctuated_word":"beginning.","sentiment":"neutral","sentiment_score":0.016326846554875374},{"word":"should","start":911.86505,"end":912.185,"confidence":0.9980469,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":-0.004757288843393326},{"word":"i","start":912.185,"end":912.34503,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.010708920657634737},{"word":"put","start":912.34503,"end":912.585,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.0057730115950107574},{"word":"in","start":912.585,"end":912.825,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.00588613748550415},{"word":"the","start":912.825,"end":912.98505,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004503894597291946},{"word":"new","start":912.98505,"end":913.385,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.004559990018606186},{"word":"password","start":913.385,"end":913.885,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.00009720027446746826},{"word":"i","start":913.945,"end":914.185,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01402639038860798},{"word":"changed","start":914.185,"end":914.685,"confidence":0.99316406,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":-0.003962680697441101},{"word":"or","start":914.74506,"end":915.065,"confidence":0.99316406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.017516732215881348},{"word":"not","start":915.065,"end":915.565,"confidence":0.99902344,"punctuated_word":"not?","sentiment":"neutral","sentiment_score":-0.013362066820263864},{"word":"okay","start":921.465,"end":921.78503,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.021024152636528015},{"word":"so","start":921.78503,"end":922.025,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03969204053282738},{"word":"the","start":922.025,"end":922.185,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02465663850307465},{"word":"password","start":922.185,"end":922.685,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.06384359300136566},{"word":"remains","start":923.145,"end":923.645,"confidence":0.36401367,"punctuated_word":"remains","sentiment":"neutral","sentiment_score":-0.02820512652397156},{"word":"the","start":923.705,"end":924.205,"confidence":0.68408203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0448966771364212},{"word":"default","start":924.43,"end":924.75,"confidence":1.0,"punctuated_word":"default","sentiment":"neutral","sentiment_score":-0.034538090229034424},{"word":"one","start":924.75,"end":924.99,"confidence":0.95751953,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.04391757398843765},{"word":"but","start":924.99,"end":925.23004,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04498682916164398},{"word":"the","start":925.23004,"end":925.31,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10666968673467636},{"word":"default","start":925.31,"end":925.71,"confidence":1.0,"punctuated_word":"default","sentiment":"neutral","sentiment_score":-0.12464507669210434},{"word":"one","start":925.71,"end":925.95,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.1460706740617752},{"word":"is","start":925.95,"end":926.11005,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12329952418804167},{"word":"not","start":926.11005,"end":926.35004,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0861179530620575},{"word":"the","start":926.35004,"end":926.51,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11567991971969604},{"word":"one","start":926.51,"end":926.75,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.13272909820079803},{"word":"i","start":926.75,"end":926.91003,"confidence":0.62841797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06280719488859177},{"word":"changed","start":926.91003,"end":927.31,"confidence":0.9477539,"punctuated_word":"changed.","sentiment":"neutral","sentiment_score":-0.08084820955991745},{"word":"is","start":927.31,"end":927.47003,"confidence":0.9970703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.007471039891242981},{"word":"that","start":927.47003,"end":927.79004,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.030803944915533062},{"word":"right","start":927.79004,"end":928.29004,"confidence":1.0,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.007206829264760017},{"word":"yes","start":933.87,"end":934.35004,"confidence":0.8312988,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.008890585042536259},{"word":"should","start":934.35004,"end":934.51,"confidence":0.6665039,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":-0.005189567804336548},{"word":"i","start":934.51,"end":935.01,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0018449239432811737},{"word":"change","start":935.15,"end":935.65,"confidence":0.8125,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.029972674325108528},{"word":"it","start":935.71,"end":935.95,"confidence":0.96777344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.029745474457740784},{"word":"to","start":935.95,"end":936.11005,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03470233455300331},{"word":"the","start":936.11005,"end":936.27,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022190602496266365},{"word":"new","start":936.27,"end":936.59,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.02218848466873169},{"word":"one","start":936.59,"end":936.99,"confidence":0.9663086,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.03106531873345375},{"word":"i","start":936.99,"end":937.23004,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04282141849398613},{"word":"already","start":937.23004,"end":937.71,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.049207400530576706},{"word":"changed","start":937.71,"end":938.19,"confidence":0.96875,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":-0.06469932198524475},{"word":"it","start":938.19,"end":938.655,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0868493914604187},{"word":"because","start":938.815,"end":939.135,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.08361354470252991},{"word":"it","start":939.135,"end":939.375,"confidence":0.9667969,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08965153992176056},{"word":"asked","start":939.375,"end":939.53503,"confidence":0.7519531,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.0687933936715126},{"word":"me","start":939.53503,"end":939.775,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.07472702115774155},{"word":"to","start":939.775,"end":940.09503,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06305962800979614},{"word":"change","start":940.09503,"end":940.41504,"confidence":0.84814453,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.05131065100431442},{"word":"it","start":940.41504,"end":940.575,"confidence":0.98291016,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0780940055847168},{"word":"at","start":940.575,"end":940.73505,"confidence":0.9604492,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.09079180657863616},{"word":"the","start":940.73505,"end":940.895,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07607308030128479},{"word":"beginning","start":940.895,"end":941.395,"confidence":0.99316406,"punctuated_word":"beginning.","sentiment":"neutral","sentiment_score":-0.07928565889596939},{"word":"mhmm","start":945.775,"end":946.275,"confidence":0.91345215,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.04800333082675934},{"word":"okay","start":950.17505,"end":950.67505,"confidence":0.9543457,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04805758595466614},{"word":"okay","start":955.04,"end":955.12,"confidence":0.95874023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.08455287665128708},{"word":"okay","start":955.12,"end":955.62,"confidence":0.77319336,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02862108312547207},{"word":"uh-huh","start":955.92,"end":956.42,"confidence":0.92763674,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":0.013007322326302528},{"word":"and","start":956.72,"end":956.95996,"confidence":0.9921875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04291582107543945},{"word":"now","start":956.95996,"end":957.27997,"confidence":0.9970703,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.04135378450155258},{"word":"next","start":957.27997,"end":957.6,"confidence":0.87353516,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.04296610876917839},{"word":"step","start":957.6,"end":957.83997,"confidence":0.97802734,"punctuated_word":"step","sentiment":"neutral","sentiment_score":0.06686455011367798},{"word":"is","start":957.83997,"end":958.16,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.048434898257255554},{"word":"please","start":958.16,"end":958.48,"confidence":0.8769531,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.05864087864756584},{"word":"choose","start":958.48,"end":958.8,"confidence":0.9902344,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.05751865729689598},{"word":"your","start":958.8,"end":959.04,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06587943434715271},{"word":"current","start":959.04,"end":959.52,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":0.08316253125667572},{"word":"connection","start":959.52,"end":960.02,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.07542605698108673},{"word":"to","start":960.16,"end":960.32,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05510604754090309},{"word":"continue","start":960.32,"end":960.82,"confidence":0.9995117,"punctuated_word":"continue.","sentiment":"neutral","sentiment_score":0.09836988151073456},{"word":"the","start":961.52,"end":961.68,"confidence":0.79052734,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.10758211463689804},{"word":"first","start":961.68,"end":961.92,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.14305755496025083},{"word":"one","start":961.92,"end":962.16,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.13012807071208954},{"word":"is","start":962.16,"end":962.48,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1736368089914322},{"word":"i","start":962.48,"end":962.56,"confidence":0.93603516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21708634495735168},{"word":"have","start":962.56,"end":962.88,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2153681516647339},{"word":"successfully","start":962.88,"end":963.38,"confidence":1.0,"punctuated_word":"successfully","sentiment":"neutral","sentiment_score":0.2423427402973175},{"word":"reconnected","start":963.68,"end":964.18,"confidence":0.99902344,"punctuated_word":"reconnected","sentiment":"neutral","sentiment_score":0.1951146423816681},{"word":"to","start":964.24,"end":964.39996,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2573261559009552},{"word":"the","start":964.39996,"end":964.72,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19702044129371643},{"word":"router","start":964.72,"end":965.22,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.1387065351009369},{"word":"using","start":965.27997,"end":965.6,"confidence":0.99902344,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.30079880356788635},{"word":"the","start":965.6,"end":965.76,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2159111648797989},{"word":"new","start":965.76,"end":966.08,"confidence":0.9838867,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.20727603137493136},{"word":"wireless","start":966.08,"end":966.58,"confidence":0.99902344,"punctuated_word":"wireless","sentiment":"neutral","sentiment_score":0.1365533024072647},{"word":"settings","start":966.64,"end":967.14,"confidence":0.92578125,"punctuated_word":"settings.","sentiment":"neutral","sentiment_score":0.15771819651126862},{"word":"the","start":967.485,"end":967.645,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.07253579795360565},{"word":"second","start":967.645,"end":968.045,"confidence":1.0,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.07136765867471695},{"word":"one","start":968.045,"end":968.285,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.05650211125612259},{"word":"is","start":968.285,"end":968.605,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07713906466960907},{"word":"i'm","start":968.605,"end":968.765,"confidence":0.9304199,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.077171191573143},{"word":"using","start":968.765,"end":969.165,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.09516436606645584},{"word":"a","start":969.165,"end":969.40497,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07990023493766785},{"word":"wired","start":969.40497,"end":969.90497,"confidence":0.9970703,"punctuated_word":"wired","sentiment":"neutral","sentiment_score":0.07359980791807175},{"word":"connection","start":970.205,"end":970.705,"confidence":0.9736328,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":0.07459816336631775},{"word":"which","start":971.325,"end":971.485,"confidence":0.5205078,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":0.06026926264166832},{"word":"one","start":971.485,"end":971.725,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03746522217988968},{"word":"should","start":971.725,"end":971.96497,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.04590227082371712},{"word":"i","start":971.96497,"end":972.125,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04994972795248032},{"word":"choose","start":972.125,"end":972.625,"confidence":0.99902344,"punctuated_word":"choose?","sentiment":"neutral","sentiment_score":0.05350594222545624},{"word":"no","start":977.245,"end":977.745,"confidence":0.7081299,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11936333775520323},{"word":"i","start":978.045,"end":978.285,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11914683878421783},{"word":"have","start":978.285,"end":978.525,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0780913382768631},{"word":"to","start":978.525,"end":978.845,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07412037253379822},{"word":"choose","start":978.845,"end":979.165,"confidence":0.9980469,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":-0.08344505727291107},{"word":"one","start":979.165,"end":979.665,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.07944083213806152},{"word":"in","start":979.885,"end":980.285,"confidence":0.9892578,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0830874964594841},{"word":"in","start":980.285,"end":980.525,"confidence":0.97802734,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04500659182667732},{"word":"k","start":980.525,"end":980.685,"confidence":0.33032227,"punctuated_word":"k","sentiment":"neutral","sentiment_score":-0.052932579070329666},{"word":"in","start":981.5,"end":981.74,"confidence":0.9941406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0433775931596756},{"word":"order","start":981.74,"end":982.06,"confidence":0.99902344,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.06006360426545143},{"word":"to","start":982.06,"end":982.56,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04198158904910088},{"word":"choose","start":983.18,"end":983.5,"confidence":0.7128906,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":-0.033524107187986374},{"word":"next","start":983.5,"end":984.0,"confidence":0.97387695,"punctuated_word":"next.","sentiment":"neutral","sentiment_score":-0.0382390096783638},{"word":"yes","start":987.89996,"end":988.39996,"confidence":0.9499512,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02492721937596798},{"word":"oh","start":992.3,"end":992.54,"confidence":0.8781738,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.003264935687184334},{"word":"sure","start":992.54,"end":993.04,"confidence":0.99853516,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.00011295080184936523},{"word":"and","start":998.405,"end":998.565,"confidence":0.9873047,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.10261313617229462},{"word":"the","start":998.565,"end":998.80505,"confidence":0.53271484,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13911795616149902},{"word":"error","start":998.80505,"end":999.205,"confidence":0.82666016,"punctuated_word":"error","sentiment":"neutral","sentiment_score":-0.15110406279563904},{"word":"code","start":999.205,"end":999.68506,"confidence":1.0,"punctuated_word":"code","sentiment":"neutral","sentiment_score":-0.1820281147956848},{"word":"990404","start":999.68506,"end":1003.22504,"confidence":0.8947754,"punctuated_word":"990404,","sentiment":"neutral","sentiment_score":-0.14549456536769867},{"word":"file","start":1003.765,"end":1004.265,"confidence":0.99121094,"punctuated_word":"file","sentiment":"neutral","sentiment_score":-0.3073881268501282},{"word":"not","start":1004.325,"end":1004.72504,"confidence":0.9921875,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2795116603374481},{"word":"found","start":1004.72504,"end":1005.22504,"confidence":0.98657227,"punctuated_word":"found.","sentiment":"neutral","sentiment_score":-0.19069454073905945},{"word":"okay","start":1012.46,"end":1012.96,"confidence":0.8076172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.056701868772506714},{"word":"oh","start":1017.02,"end":1017.18005,"confidence":0.80249023,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.007059483788907528},{"word":"can","start":1017.18005,"end":1017.42004,"confidence":0.99121094,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.007401728071272373},{"word":"i","start":1017.42004,"end":1017.66003,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01256868802011013},{"word":"what","start":1017.66003,"end":1018.06,"confidence":0.8498535,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.01582447811961174},{"word":"sorry","start":1018.06,"end":1018.56,"confidence":0.99365234,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.07109376788139343},{"word":"oh","start":1022.14,"end":1022.46,"confidence":0.9321289,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.035471461713314056},{"word":"sure","start":1022.46,"end":1022.96,"confidence":0.99365234,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.01941876858472824},{"word":"oh","start":1024.4601,"end":1024.7001,"confidence":0.9753418,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.014758402481675148},{"word":"sure","start":1024.7001,"end":1025.2001,"confidence":0.99902344,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.013499638997018336},{"word":"i","start":1025.66,"end":1025.9,"confidence":0.88671875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08389808237552643},{"word":"screen","start":1025.9,"end":1026.38,"confidence":0.4885254,"punctuated_word":"screen","sentiment":"neutral","sentiment_score":-0.07994120568037033},{"word":"from","start":1026.38,"end":1026.7001,"confidence":0.8413086,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.14529560506343842},{"word":"now","start":1026.7001,"end":1027.2001,"confidence":0.73583984,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.11950569599866868},{"word":"yeah","start":1037.2949,"end":1037.7949,"confidence":0.8071289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04664384573698044},{"word":"screen","start":1038.495,"end":1038.975,"confidence":0.37597656,"punctuated_word":"Screen","sentiment":"neutral","sentiment_score":-0.03508971631526947},{"word":"ready","start":1039.135,"end":1039.635,"confidence":0.7836914,"punctuated_word":"ready.","sentiment":"neutral","sentiment_score":-0.005229120142757893},{"word":"yeah","start":1045.35,"end":1045.59,"confidence":0.9812012,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015498362481594086},{"word":"i","start":1045.59,"end":1045.83,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.025530247017741203},{"word":"screenshot","start":1045.83,"end":1046.33,"confidence":0.5175781,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":0.011805664747953417},{"word":"it","start":1046.47,"end":1046.71,"confidence":0.9536133,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.027860373258590695},{"word":"now","start":1046.71,"end":1047.11,"confidence":0.9951172,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.04554954171180725},{"word":"already","start":1047.11,"end":1047.61,"confidence":0.79589844,"punctuated_word":"already.","sentiment":"neutral","sentiment_score":0.042167022824287415},{"word":"should","start":1054.15,"end":1054.39,"confidence":0.9589844,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":0.006708305329084396},{"word":"i","start":1054.39,"end":1054.63,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012776611372828484},{"word":"send","start":1054.63,"end":1054.95,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.002235181629657746},{"word":"you","start":1054.95,"end":1055.11,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.002390379086136818},{"word":"the","start":1055.11,"end":1055.35,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0017294865101575851},{"word":"email","start":1055.35,"end":1055.85,"confidence":0.9941406,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":-0.00013621244579553604},{"word":"yeah","start":1070.16,"end":1070.64,"confidence":0.9057617,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09479118883609772},{"word":"no","start":1070.64,"end":1071.04,"confidence":0.99853516,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14746510982513428},{"word":"there","start":1071.04,"end":1071.28,"confidence":0.99902344,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.16952571272850037},{"word":"is","start":1071.28,"end":1071.44,"confidence":0.7207031,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.14497163891792297},{"word":"no","start":1071.44,"end":1071.6799,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.15794940292835236},{"word":"internet","start":1071.6799,"end":1072.16,"confidence":0.93408203,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.21957120299339297},{"word":"connection","start":1072.16,"end":1072.66,"confidence":1.0,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.20941245555877688},{"word":"sure","start":1079.9199,"end":1080.4199,"confidence":0.8330078,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.07150604575872421},{"word":"sure","start":1089.4249,"end":1089.9249,"confidence":0.92041016,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.019310779869556427},{"word":"what","start":1090.145,"end":1090.385,"confidence":0.9873047,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.00006537698209285736},{"word":"what","start":1090.385,"end":1090.705,"confidence":0.9614258,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.00852933432906866},{"word":"picture","start":1090.705,"end":1091.205,"confidence":0.9489746,"punctuated_word":"picture?","sentiment":"neutral","sentiment_score":-0.01709154061973095},{"word":"only","start":1091.6649,"end":1091.985,"confidence":0.99902344,"punctuated_word":"Only","sentiment":"neutral","sentiment_score":-0.04766063764691353},{"word":"that","start":1091.985,"end":1092.225,"confidence":0.94384766,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04757232218980789},{"word":"screenshot","start":1092.225,"end":1092.725,"confidence":0.9902344,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":-0.04758002981543541},{"word":"or","start":1092.865,"end":1093.105,"confidence":0.8144531,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06907405704259872},{"word":"sorry","start":1093.1849,"end":1093.505,"confidence":0.97216797,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.0801171213388443},{"word":"what","start":1093.505,"end":1093.745,"confidence":0.99902344,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.04305015876889229},{"word":"kind","start":1093.745,"end":1093.985,"confidence":0.9941406,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.05034790188074112},{"word":"of","start":1093.985,"end":1094.145,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03679209947586059},{"word":"picture","start":1094.145,"end":1094.645,"confidence":0.99902344,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":-0.06258368492126465},{"word":"besides","start":1095.345,"end":1095.825,"confidence":0.87158203,"punctuated_word":"besides","sentiment":"neutral","sentiment_score":-0.04555395990610123},{"word":"that","start":1095.825,"end":1096.325,"confidence":0.98999023,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.03129560872912407},{"word":"oh","start":1114.475,"end":1114.635,"confidence":0.85302734,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.022078726440668103},{"word":"so","start":1114.635,"end":1114.955,"confidence":0.7998047,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.01617988385260105},{"word":"you","start":1114.955,"end":1115.455,"confidence":0.85839844,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02578193135559559},{"word":"oh","start":1116.715,"end":1116.875,"confidence":0.92626953,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.035592541098594666},{"word":"so","start":1116.875,"end":1117.195,"confidence":0.8588867,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.020449938252568245},{"word":"you're","start":1117.195,"end":1117.355,"confidence":0.63342285,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.02635643631219864},{"word":"oh","start":1119.275,"end":1119.515,"confidence":0.8503418,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.031246744096279144},{"word":"sure","start":1119.515,"end":1119.915,"confidence":0.9970703,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.03984161466360092},{"word":"so","start":1119.915,"end":1120.315,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02835804596543312},{"word":"i","start":1120.315,"end":1120.555,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03407612815499306},{"word":"also","start":1120.555,"end":1120.875,"confidence":0.9951172,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.03080187737941742},{"word":"need","start":1120.875,"end":1121.035,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.0227874256670475},{"word":"to","start":1121.035,"end":1121.535,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.025931091979146004},{"word":"take","start":1121.675,"end":1121.915,"confidence":0.94921875,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.03574734926223755},{"word":"a","start":1121.915,"end":1122.075,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03044482320547104},{"word":"picture","start":1122.075,"end":1122.555,"confidence":1.0,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.023765698075294495},{"word":"of","start":1122.555,"end":1122.715,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.023421064019203183},{"word":"the","start":1122.715,"end":1122.955,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0173356831073761},{"word":"back","start":1122.955,"end":1123.455,"confidence":0.99316406,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.03370533138513565},{"word":"of","start":1123.595,"end":1123.835,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03520312160253525},{"word":"my","start":1123.835,"end":1124.075,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0208828616887331},{"word":"router","start":1124.075,"end":1124.575,"confidence":0.8190918,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.022676602005958557},{"word":"right","start":1124.635,"end":1125.115,"confidence":0.9941406,"punctuated_word":"right,","sentiment":"neutral","sentiment_score":0.03115088865160942},{"word":"and","start":1125.115,"end":1125.355,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.018469326198101044},{"word":"send","start":1125.355,"end":1125.595,"confidence":0.9980469,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.019123975187540054},{"word":"it","start":1125.595,"end":1125.755,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.034586139023303986},{"word":"to","start":1125.755,"end":1125.915,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03824903070926666},{"word":"you","start":1125.915,"end":1126.155,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02881156280636787},{"word":"and","start":1126.155,"end":1126.395,"confidence":0.59277344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02442314475774765},{"word":"also","start":1126.395,"end":1126.715,"confidence":0.9404297,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.03148363530635834},{"word":"the","start":1126.715,"end":1126.955,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0150733795017004},{"word":"signal","start":1126.955,"end":1127.455,"confidence":0.9584961,"punctuated_word":"signal.","sentiment":"neutral","sentiment_score":0.014456805773079395},{"word":"oh","start":1129.4,"end":1129.56,"confidence":0.9501953,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.06316109001636505},{"word":"i","start":1129.56,"end":1129.72,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07326383143663406},{"word":"understand","start":1129.72,"end":1130.22,"confidence":0.8808594,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":0.06420060992240906},{"word":"i","start":1130.4401,"end":1130.6,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10758990049362184},{"word":"will","start":1130.6,"end":1130.84,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.11114415526390076},{"word":"send","start":1130.84,"end":1131.08,"confidence":0.9980469,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.11416234076023102},{"word":"it","start":1131.08,"end":1131.16,"confidence":0.67333984,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0997803881764412},{"word":"now","start":1131.16,"end":1131.56,"confidence":0.9980469,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.10777654498815536},{"word":"thank","start":1131.56,"end":1131.8,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.31912869215011597},{"word":"you","start":1131.8,"end":1132.3,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.28283631801605225},{"word":"okay","start":1149.665,"end":1150.065,"confidence":0.92529297,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.082725390791893},{"word":"thank","start":1150.065,"end":1150.385,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.23718300461769104},{"word":"you","start":1150.385,"end":1150.625,"confidence":0.97631836,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.17372620105743408},{"word":"so","start":1150.625,"end":1151.125,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10859596729278564},{"word":"yeah","start":1153.1849,"end":1153.665,"confidence":0.9770508,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.12450306117534636},{"word":"so","start":1153.665,"end":1153.985,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12907017767429352},{"word":"after","start":1153.985,"end":1154.3049,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.1392993927001953},{"word":"this","start":1154.3049,"end":1154.705,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.15437892079353333},{"word":"this","start":1154.705,"end":1155.025,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1645081788301468},{"word":"call","start":1155.025,"end":1155.345,"confidence":0.9946289,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.14587616920471191},{"word":"i","start":1155.345,"end":1155.425,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2042275220155716},{"word":"will","start":1155.425,"end":1155.665,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.15365858376026154},{"word":"send","start":1155.665,"end":1155.905,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.1599271297454834},{"word":"you","start":1155.905,"end":1156.145,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1692672073841095},{"word":"the","start":1156.145,"end":1156.225,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17227572202682495},{"word":"picture","start":1156.225,"end":1156.625,"confidence":1.0,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.1829841136932373},{"word":"to","start":1156.625,"end":1156.785,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20113177597522736},{"word":"the","start":1156.785,"end":1156.945,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18637484312057495},{"word":"email","start":1156.945,"end":1157.265,"confidence":0.8857422,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.16223862767219543},{"word":"and","start":1157.265,"end":1157.765,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.16154158115386963},{"word":"i'm","start":1157.825,"end":1158.065,"confidence":0.94506836,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.16960620880126953},{"word":"waiting","start":1158.065,"end":1158.565,"confidence":0.8195801,"punctuated_word":"waiting,","sentiment":"neutral","sentiment_score":0.16250307857990265},{"word":"looking","start":1158.7999,"end":1159.12,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.19581811130046844},{"word":"forward","start":1159.12,"end":1159.44,"confidence":0.9980469,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.23963934183120728},{"word":"to","start":1159.44,"end":1159.6799,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2664105296134949},{"word":"your","start":1159.6799,"end":1159.9199,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.17930921912193298},{"word":"reply","start":1159.9199,"end":1160.4199,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.24209585785865784},{"word":"of","start":1160.48,"end":1160.64,"confidence":0.9506836,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.21903958916664124},{"word":"the","start":1160.64,"end":1160.88,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.20149779319763184},{"word":"email","start":1160.88,"end":1161.2,"confidence":0.9995117,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.22064527869224548},{"word":"is","start":1161.2,"end":1161.28,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.10768741369247437},{"word":"that","start":1161.28,"end":1161.52,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10346384346485138},{"word":"okay","start":1161.52,"end":1162.02,"confidence":0.9970703,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.06743177771568298},{"word":"oh","start":1163.6,"end":1163.6799,"confidence":0.86376953,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.06272488832473755},{"word":"yeah","start":1163.6799,"end":1164.1799,"confidence":0.92407227,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.060579992830753326},{"word":"actually","start":1168.72,"end":1169.22,"confidence":0.9567871,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.01425418257713318},{"word":"i","start":1170.64,"end":1170.7999,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.015579335391521454},{"word":"think","start":1170.7999,"end":1171.2999,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.0542718768119812},{"word":"maybe","start":1172.445,"end":1172.9249,"confidence":1.0,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.09753338247537612},{"word":"email","start":1172.9249,"end":1173.325,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.031651079654693604},{"word":"is","start":1173.325,"end":1173.565,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.10857075452804564},{"word":"better","start":1173.565,"end":1173.885,"confidence":0.99902344,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.07041702419519424},{"word":"because","start":1173.885,"end":1174.385,"confidence":0.80566406,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.02468399703502655},{"word":"this","start":1174.845,"end":1175.1649,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01954527199268341},{"word":"afternoon","start":1175.1649,"end":1175.6649,"confidence":0.8901367,"punctuated_word":"afternoon,","sentiment":"neutral","sentiment_score":-0.012276466935873032},{"word":"i","start":1175.8049,"end":1175.965,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.020188774913549423},{"word":"need","start":1175.965,"end":1176.205,"confidence":0.9863281,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.01775539293885231},{"word":"to","start":1176.205,"end":1176.2849,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01584138721227646},{"word":"go","start":1176.2849,"end":1176.445,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.020362190902233124},{"word":"out","start":1176.445,"end":1176.945,"confidence":0.9951172,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.0015559345483779907},{"word":"thank","start":1179.125,"end":1179.445,"confidence":0.66748047,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4703295826911926},{"word":"you","start":1179.445,"end":1179.5249,"confidence":0.9921875,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4792022109031677},{"word":"so","start":1179.5249,"end":1179.7649,"confidence":0.9902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4678471684455872},{"word":"much","start":1179.7649,"end":1180.2649,"confidence":0.9016113,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.484537273645401},{"word":"thank","start":1182.0049,"end":1182.245,"confidence":0.6748047,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.524370551109314},{"word":"you","start":1182.245,"end":1182.485,"confidence":0.9941406,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6189342141151428},{"word":"so","start":1182.485,"end":1182.565,"confidence":0.9838867,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5589020252227783},{"word":"much","start":1182.565,"end":1183.065,"confidence":0.9890137,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5848814249038696},{"word":"thank","start":1185.9249,"end":1186.1649,"confidence":0.91748047,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.809415340423584},{"word":"you","start":1186.1649,"end":1186.325,"confidence":0.99121094,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8605464100837708},{"word":"so","start":1186.325,"end":1186.485,"confidence":0.9863281,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.8349031209945679},{"word":"much","start":1186.485,"end":1186.8049,"confidence":0.99560547,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.845207929611206},{"word":"maureen","start":1186.8049,"end":1187.3049,"confidence":0.8585612,"punctuated_word":"Maureen.","sentiment":"positive","sentiment_score":0.7762075662612915},{"word":"thank","start":1187.7649,"end":1188.0049,"confidence":0.7109375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8076180219650269},{"word":"you","start":1188.0049,"end":1188.485,"confidence":0.7705078,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7817385792732239},{"word":"bye","start":1188.485,"end":1188.725,"confidence":0.95166016,"punctuated_word":"Bye","sentiment":"positive","sentiment_score":0.4406101107597351},{"word":"bye","start":1188.725,"end":1189.225,"confidence":0.99121094,"punctuated_word":"bye.","sentiment":"positive","sentiment_score":0.3584362268447876}],"paragraphs":{"transcript":"\nHi, Maureen. This is Zee. You called me, like, twenty minutes before I just bought the Internet service from your company. And, actually, I made some difficulties when I tried to connect the Internet. Could you please help me?\n\nOh, thank you so much. Actually, I I tried by myself to finish all the process in the short messages, and the the Internet status now showed disconnected. And please check if your phone cable is properly connected. So could you please tell me what should I do? Yes.\n\nI think so. Actually, there is, like, a a white light white cable from the from from a black box and from the number one, and I already insert it into my router into the the one, w a n one. Let me see. Actually, there are so many different models. There are so many different ones.\n\nAnd, yes. There is a yellow one, but the yellow yellow one, the two sides are not collected. There is just a yellow cable just on my table and not collected at all. Sure. Okay.\n\nSo I just take off the white one and use the yellow one to instead of it. Right? Okay. I'll try now. So do I just insert the right box?\n\nThere is, like, a very big one just fixed on the wall. It's a black big box. Is that the right one? I think there is just a big one. Oh, only one, and there is a smaller one, very small one and a big one.\n\nTwo of them. Oh, yes. Now I collect them. Oh, sorry. I I don't get your meaning.\n\nI don't know what what it means. Uh-huh. Sorry. I just see the light the lightning in my router. They're like the turn, like, the turn off the switch.\n\nIt's it's lightning, and the Wi Fi signal is lightning. And also, it's like a TV. The TV one also lightning. W e e sport. Yes.\n\nW a n. Yeah. It's w n. Yes. Yeah.\n\nUh-huh. Yes. Yeah. Yes. Instead one number one.\n\nIt's a yellow one, and it said one. Yeah. It's under it says e t h e r, like, Ethernet. Yeah. I already connected.\n\nWhat do you mean? Log in to what? Sorry. I don't I don't understand you. No.\n\nI use my phone to set up. Oh, yeah. It's still disconnected. Should I just disconnect the Wi Fi now? Mhmm.\n\nHello? Sure. But, actually, I I need to go to the school to pick up my daughter. So I will go out, like, fifteen minutes afterwards. Okay.\n\nNow I disconnected it. You mean, I need to connect? Yeah. Actually, I already connect with the Internet. I already connect with the Wi Fi, but it showed under the Wi Fi's name, it showed disconnected.\n\nYes. I opened. I typed what? Yes. What should I put in?\n\nOh, yeah. I know what you mean. And I will put in now. Yep. Okay.\n\nI already logged in now. So, actually, here I can see network map, Internet, wire wireless, OneMesh, guest network, parental controls, IPTV, TP Link cloud. That's all. No settings. Oh, yeah.\n\nWhen I yeah. Internet. Yes. I can set. So the ISP list, what should I choose?\n\nMay I ask? ISP list. Oh, yes. I see it. Yeah.\n\nIt's yes. Already. Already. Yeah. I already typed them in.\n\nYes. Let me check. Now the Internet still disconnected. Yes. I already I already reset it.\n\nOkay. Oh, I reset it. Actually, the router I asked the staff when I do the inquiry about the package, and she text for me the pipe and and the model, she said it's compatible. I think so. Because because this one is the last rent the the girl left for me.\n\nOh, so let me try again. Yeah. I yeah. I know. Thank you.\n\nI just maybe I try again. Yeah. I I and I know that's on I try again first, maybe. Okay. So now I already logged in and to the to the default access.\n\nSo now it asked me to select the region. I will select Australia and go next. And now it said ISP list. Should I choose another one? Okay.\n\nSo next. And the Internet connection type and the default one is PPPoE. And now I I will type in the username and the password. Now I'm in the next step. It's the the smart connect.\n\nYes. Like smart connect. Should I choose should I cross its enable or not? Sure. And also wireless network.\n\nEnable wireless radio. Should I choose it or not? Not? Oh, sure. Okay.\n\nOh, yeah. And the the network the network name and the password, because it asked me to change the password for the router at the beginning. Should I put in the new password I changed or not? Okay. So the password remains the default one, but the default one is not the one I changed.\n\nIs that right? Yes. Should I change it to the new one? I already changed it because it asked me to change it at the beginning. Mhmm.\n\nOkay. Okay. Okay. Uh-huh. And now next step is please choose your current connection to continue.\n\nThe first one is I have successfully reconnected to the router using the new wireless settings. The second one is I'm using a wired connection. Which one should I choose? No. I have to choose one in in k in order to choose next.\n\nYes. Oh, sure. And the error code 990404, file not found. Okay. Oh, can I what?\n\nSorry. Oh, sure. Oh, sure. I screen from now. Yeah.\n\nScreen ready. Yeah. I screenshot it now already. Should I send you the email? Yeah.\n\nNo. There is no Internet connection. Sure. Sure. What what picture?\n\nOnly that screenshot or sorry. What kind of picture besides that? Oh, so you oh, so you're oh, sure. So I also need to take a picture of the back of my router, right, and send it to you and also the signal. Oh, I understand.\n\nI will send it now. Thank you. Okay. Thank you. So yeah.\n\nSo after this this call, I will send you the picture to the email, and I'm waiting, looking forward to your reply of the email. Is that okay? Oh, yeah. Actually, I think maybe email is better because this afternoon, I need to go out. Thank you so much.\n\nThank you so much. Thank you so much, Maureen. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":6.48,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.14735715091228485},{"text":"This is Zee.","start":7.68,"end":8.559999,"sentiment":"neutral","sentiment_score":0.06538346906503041},{"text":"You called me, like, twenty minutes before I just bought the Internet service from your company.","start":8.559999,"end":14.74,"sentiment":"neutral","sentiment_score":0.025360893458127975},{"text":"And, actually, I made some difficulties when I tried to connect the Internet.","start":15.165,"end":20.145,"sentiment":"neutral","sentiment_score":-0.3035295309069065},{"text":"Could you please help me?","start":20.285,"end":22.225,"sentiment":"neutral","sentiment_score":-0.07233619317412376}],"sentiment":"neutral","sentiment_score":-0.08745963752078705,"num_words":39,"start":6.48,"end":22.225},{"sentences":[{"text":"Oh, thank you so much.","start":28.580002,"end":29.880001,"sentiment":"positive","sentiment_score":0.439842289686203},{"text":"Actually, I I tried by myself to finish all the process in the short messages, and the the Internet status now showed disconnected.","start":30.1,"end":41.56,"sentiment":"neutral","sentiment_score":-0.19709866753090982},{"text":"And please check if your phone cable is properly connected.","start":42.245003,"end":45.385002,"sentiment":"neutral","sentiment_score":-0.09651155844330787},{"text":"So could you please tell me what should I do?","start":45.605,"end":48.185,"sentiment":"neutral","sentiment_score":-0.023107919469475748},{"text":"Yes.","start":57.52,"end":57.84,"sentiment":"neutral","sentiment_score":0.06446675956249237}],"sentiment":"neutral","sentiment_score":-0.07073032498663785,"num_words":49,"start":28.580002,"end":57.84},{"sentences":[{"text":"I think so.","start":57.84,"end":58.64,"sentiment":"neutral","sentiment_score":0.06094744677344958},{"text":"Actually, there is, like, a a white light white cable from the from from a black box and from the number one, and I already insert it into my router into the the one, w a n one.","start":58.64,"end":75.215004,"sentiment":"neutral","sentiment_score":0.018338595860098537},{"text":"Let me see.","start":85.56,"end":86.78,"sentiment":"neutral","sentiment_score":-0.009587508626282215},{"text":"Actually, there are so many different models.","start":86.92,"end":89.259995,"sentiment":"neutral","sentiment_score":-0.010811741064701761},{"text":"There are so many different ones.","start":89.88,"end":91.82,"sentiment":"neutral","sentiment_score":-0.04176538189252218}],"sentiment":"neutral","sentiment_score":0.009204771549424581,"num_words":57,"start":57.84,"end":91.82},{"sentences":[{"text":"And, yes.","start":92.6,"end":97.195,"sentiment":"neutral","sentiment_score":-0.027840287424623966},{"text":"There is a yellow one, but the yellow yellow one, the two sides are not collected.","start":97.195,"end":102.095,"sentiment":"neutral","sentiment_score":-0.10891991225071251},{"text":"There is just a yellow cable just on my table and not collected at all.","start":102.875,"end":107.935,"sentiment":"neutral","sentiment_score":-0.15955676237742106},{"text":"Sure.","start":118.579994,"end":118.82,"sentiment":"neutral","sentiment_score":0.04662763699889183},{"text":"Okay.","start":118.82,"end":119.299995,"sentiment":"neutral","sentiment_score":0.029597951099276543}],"sentiment":"neutral","sentiment_score":-0.11758642909782273,"num_words":35,"start":92.6,"end":119.299995},{"sentences":[{"text":"So I just take off the white one and use the yellow one to instead of it.","start":119.299995,"end":124.02,"sentiment":"neutral","sentiment_score":-0.0017121837419622084},{"text":"Right?","start":124.02,"end":124.52,"sentiment":"neutral","sentiment_score":0.011729158461093904},{"text":"Okay.","start":126.055,"end":126.494995,"sentiment":"neutral","sentiment_score":0.035871054977178574},{"text":"I'll try now.","start":126.494995,"end":127.674995,"sentiment":"neutral","sentiment_score":0.033798605824510254},{"text":"So do I just insert the right box?","start":136.215,"end":139.11499,"sentiment":"neutral","sentiment_score":0.012497177347540855}],"sentiment":"neutral","sentiment_score":0.0073288775359590845,"num_words":30,"start":119.299995,"end":139.11499},{"sentences":[{"text":"There is, like, a very big one just fixed on the wall.","start":139.46,"end":143.40001,"sentiment":"neutral","sentiment_score":-0.03242887773861488},{"text":"It's a black big box.","start":144.02,"end":145.88,"sentiment":"neutral","sentiment_score":-0.015695885568857194},{"text":"Is that the right one?","start":146.1,"end":147.40001,"sentiment":"neutral","sentiment_score":0.005523573234677314},{"text":"I think there is just a big one.","start":156.77501,"end":159.195,"sentiment":"neutral","sentiment_score":-0.0514386254362762},{"text":"Oh, only one, and there is a smaller one, very small one and a big one.","start":159.735,"end":163.91501,"sentiment":"neutral","sentiment_score":-0.06672182492911816}],"sentiment":"neutral","sentiment_score":-0.04171883254109517,"num_words":46,"start":139.46,"end":163.91501},{"sentences":[{"text":"Two of them.","start":164.21501,"end":165.195,"sentiment":"neutral","sentiment_score":-0.009457624206940332},{"text":"Oh, yes.","start":171.48001,"end":171.88,"sentiment":"neutral","sentiment_score":0.09029477834701538},{"text":"Now I collect them.","start":171.88,"end":173.26001,"sentiment":"neutral","sentiment_score":0.08904583007097244},{"text":"Oh, sorry.","start":181.27501,"end":182.155,"sentiment":"neutral","sentiment_score":-0.15872754156589508},{"text":"I I don't get your meaning.","start":182.155,"end":183.99501,"sentiment":"negative","sentiment_score":-0.3606061488389969}],"sentiment":"neutral","sentiment_score":-0.11604070422403953,"num_words":17,"start":164.21501,"end":183.99501},{"sentences":[{"text":"I don't know what what it means.","start":183.99501,"end":185.615,"sentiment":"neutral","sentiment_score":-0.278569085257394},{"text":"Uh-huh.","start":192.315,"end":192.815,"sentiment":"neutral","sentiment_score":-0.04237740859389305},{"text":"Sorry.","start":202.89,"end":203.37,"sentiment":"neutral","sentiment_score":-0.08814982324838638},{"text":"I just see the light the lightning in my router.","start":203.37,"end":207.62999,"sentiment":"neutral","sentiment_score":0.022474782913923262},{"text":"They're like the turn, like, the turn off the switch.","start":207.69,"end":212.535,"sentiment":"neutral","sentiment_score":0.07407601363956928}],"sentiment":"neutral","sentiment_score":-0.03844837458996937,"num_words":29,"start":183.99501,"end":212.535},{"sentences":[{"text":"It's it's lightning, and the Wi Fi signal is lightning.","start":212.835,"end":216.515,"sentiment":"neutral","sentiment_score":0.12575383856892586},{"text":"And also, it's like a TV.","start":216.515,"end":218.21501,"sentiment":"neutral","sentiment_score":0.061946334317326546},{"text":"The TV one also lightning.","start":218.435,"end":220.05501,"sentiment":"neutral","sentiment_score":0.028562044724822044},{"text":"W e e sport.","start":228.59,"end":229.96999,"sentiment":"neutral","sentiment_score":0.03378225117921829},{"text":"Yes.","start":230.51,"end":231.01,"sentiment":"neutral","sentiment_score":0.04668322578072548}],"sentiment":"neutral","sentiment_score":0.07514764791211256,"num_words":26,"start":212.835,"end":231.01},{"sentences":[{"text":"W a n.","start":231.15,"end":232.20999,"sentiment":"neutral","sentiment_score":0.021771936987837155},{"text":"Yeah.","start":233.70999,"end":234.03,"sentiment":"neutral","sentiment_score":0.03641851991415024},{"text":"It's w n.","start":234.03,"end":235.17,"sentiment":"neutral","sentiment_score":0.027118816350897152},{"text":"Yes.","start":236.43,"end":236.93,"sentiment":"neutral","sentiment_score":0.07995077967643738},{"text":"Yeah.","start":239.35501,"end":239.85501,"sentiment":"neutral","sentiment_score":0.06771646440029144}],"sentiment":"neutral","sentiment_score":0.036750891556342445,"num_words":9,"start":231.15,"end":239.85501},{"sentences":[{"text":"Uh-huh.","start":242.07501,"end":242.57501,"sentiment":"neutral","sentiment_score":0.04731244221329689},{"text":"Yes.","start":244.55501,"end":245.05501,"sentiment":"neutral","sentiment_score":0.0623062402009964},{"text":"Yeah.","start":245.195,"end":245.695,"sentiment":"neutral","sentiment_score":0.03909555450081825},{"text":"Yes.","start":246.55501,"end":247.05501,"sentiment":"neutral","sentiment_score":0.04231584817171097},{"text":"Instead one number one.","start":251.595,"end":253.27501,"sentiment":"neutral","sentiment_score":-0.0036849533207714558}],"sentiment":"neutral","sentiment_score":0.022036283975467086,"num_words":8,"start":242.07501,"end":253.27501},{"sentences":[{"text":"It's a yellow one, and it said one.","start":253.27501,"end":256.18,"sentiment":"neutral","sentiment_score":0.00502835214138031},{"text":"Yeah.","start":258.96,"end":259.28,"sentiment":"neutral","sentiment_score":0.012518804520368576},{"text":"It's under it says e t h e r, like, Ethernet.","start":259.28,"end":265.54,"sentiment":"neutral","sentiment_score":0.008520528547127138},{"text":"Yeah.","start":274.545,"end":274.945,"sentiment":"neutral","sentiment_score":0.08300794661045074},{"text":"I already connected.","start":274.945,"end":275.92502,"sentiment":"neutral","sentiment_score":0.07808792094389598}],"sentiment":"neutral","sentiment_score":0.01932263104633118,"num_words":24,"start":253.27501,"end":275.92502},{"sentences":[{"text":"What do you mean?","start":286.55,"end":287.43,"sentiment":"neutral","sentiment_score":-0.05262754950672388},{"text":"Log in to what?","start":287.43,"end":288.31,"sentiment":"neutral","sentiment_score":-0.036803195253014565},{"text":"Sorry.","start":288.31,"end":288.63,"sentiment":"neutral","sentiment_score":-0.30491071939468384},{"text":"I don't I don't understand you.","start":288.63,"end":290.25,"sentiment":"negative","sentiment_score":-0.43493522703647614},{"text":"No.","start":296.01498,"end":296.335,"sentiment":"neutral","sentiment_score":-0.14644363522529602}],"sentiment":"neutral","sentiment_score":-0.2136680434923619,"num_words":16,"start":286.55,"end":296.335},{"sentences":[{"text":"I use my phone to set up.","start":296.335,"end":298.275,"sentiment":"neutral","sentiment_score":-0.10839903780392238},{"text":"Oh, yeah.","start":304.735,"end":313.82,"sentiment":"neutral","sentiment_score":0.001137463768827729},{"text":"It's still disconnected.","start":313.82,"end":314.96002,"sentiment":"negative","sentiment_score":-0.35936738053957623},{"text":"Should I just disconnect the Wi Fi now?","start":318.54,"end":321.36002,"sentiment":"neutral","sentiment_score":-0.23027814365923405},{"text":"Mhmm.","start":325.205,"end":325.705,"sentiment":"neutral","sentiment_score":-0.009040020406246184}],"sentiment":"neutral","sentiment_score":-0.17551836420898326,"num_words":21,"start":296.335,"end":325.705},{"sentences":[{"text":"Hello?","start":363.615,"end":364.115,"sentiment":"neutral","sentiment_score":0.0022264141589403152},{"text":"Sure.","start":373.13,"end":373.61,"sentiment":"neutral","sentiment_score":0.11392782628536224},{"text":"But, actually, I I need to go to the school to pick up my daughter.","start":373.61,"end":376.97,"sentiment":"neutral","sentiment_score":-0.004072316115101179},{"text":"So I will go out, like, fifteen minutes afterwards.","start":376.97,"end":380.955,"sentiment":"neutral","sentiment_score":-0.0022230709178580176},{"text":"Okay.","start":397.55002,"end":397.95,"sentiment":"neutral","sentiment_score":0.00979730859398842}],"sentiment":"neutral","sentiment_score":0.0016614507055944866,"num_words":27,"start":363.615,"end":397.95},{"sentences":[{"text":"Now I disconnected it.","start":397.95,"end":399.73,"sentiment":"neutral","sentiment_score":-0.019920424092561007},{"text":"You mean, I need to connect?","start":403.63,"end":405.17,"sentiment":"neutral","sentiment_score":-0.030192128382623196},{"text":"Yeah.","start":406.345,"end":406.845,"sentiment":"neutral","sentiment_score":0.014689883217215538},{"text":"Actually, I already connect with the Internet.","start":407.065,"end":409.405,"sentiment":"neutral","sentiment_score":-0.006915895268321037},{"text":"I already connect with the Wi Fi, but it showed under the Wi Fi's name, it showed disconnected.","start":409.465,"end":415.405,"sentiment":"neutral","sentiment_score":-0.0842819017254644}],"sentiment":"neutral","sentiment_score":-0.05032305781626039,"num_words":36,"start":397.95,"end":415.405},{"sentences":[{"text":"Yes.","start":426.24,"end":426.74,"sentiment":"neutral","sentiment_score":-0.004282103851437569},{"text":"I opened.","start":427.36002,"end":428.02,"sentiment":"neutral","sentiment_score":-0.005026689730584621},{"text":"I typed what?","start":438.44498,"end":439.585,"sentiment":"neutral","sentiment_score":-0.006885748356580734},{"text":"Yes.","start":450.78,"end":451.28,"sentiment":"neutral","sentiment_score":0.01081273891031742},{"text":"What should I put in?","start":456.22,"end":457.84,"sentiment":"neutral","sentiment_score":-0.002768826112151146}],"sentiment":"neutral","sentiment_score":-0.0031686766693989434,"num_words":12,"start":426.24,"end":457.84},{"sentences":[{"text":"Oh, yeah.","start":476.64,"end":477.2,"sentiment":"neutral","sentiment_score":0.03307789005339146},{"text":"I know what you mean.","start":477.2,"end":478.16,"sentiment":"neutral","sentiment_score":0.03613458871841431},{"text":"And I will put in now.","start":478.16,"end":480.26,"sentiment":"neutral","sentiment_score":0.03678166959434748},{"text":"Yep.","start":496.095,"end":496.595,"sentiment":"neutral","sentiment_score":0.0760602205991745},{"text":"Okay.","start":512.91003,"end":513.23,"sentiment":"neutral","sentiment_score":0.07293122261762619}],"sentiment":"neutral","sentiment_score":0.04110067896544933,"num_words":15,"start":476.64,"end":513.23},{"sentences":[{"text":"I already logged in now.","start":513.23,"end":514.61,"sentiment":"neutral","sentiment_score":0.07806073799729348},{"text":"So, actually, here I can see network map, Internet, wire wireless, OneMesh, guest network, parental controls, IPTV, TP Link cloud.","start":536.83997,"end":549.64,"sentiment":"neutral","sentiment_score":0.06958521734923125},{"text":"That's all.","start":549.64,"end":550.335,"sentiment":"neutral","sentiment_score":0.04396046698093414},{"text":"No settings.","start":555.455,"end":556.195,"sentiment":"neutral","sentiment_score":-0.10745282471179962},{"text":"Oh, yeah.","start":559.53503,"end":560.195,"sentiment":"neutral","sentiment_score":-0.00598387885838747}],"sentiment":"neutral","sentiment_score":0.05300179238040601,"num_words":31,"start":513.23,"end":560.195},{"sentences":[{"text":"When I yeah.","start":560.495,"end":562.895,"sentiment":"neutral","sentiment_score":-0.004002796486020088},{"text":"Internet.","start":562.895,"end":563.395,"sentiment":"neutral","sentiment_score":-0.0012906547635793686},{"text":"Yes.","start":563.61505,"end":563.935,"sentiment":"neutral","sentiment_score":0.02409931644797325},{"text":"I can set.","start":563.935,"end":564.75,"sentiment":"neutral","sentiment_score":0.029731675361593563},{"text":"So the ISP list, what should I choose?","start":565.71,"end":568.59,"sentiment":"neutral","sentiment_score":0.0037333836662583053}],"sentiment":"neutral","sentiment_score":0.008116397977573797,"num_words":16,"start":560.495,"end":568.59},{"sentences":[{"text":"May I ask?","start":568.59,"end":573.41,"sentiment":"neutral","sentiment_score":-0.0410705159107844},{"text":"ISP list.","start":573.63,"end":574.77,"sentiment":"neutral","sentiment_score":-0.02763335034251213},{"text":"Oh, yes.","start":584.315,"end":584.875,"sentiment":"neutral","sentiment_score":0.024975492618978024},{"text":"I see it.","start":584.875,"end":587.19495,"sentiment":"neutral","sentiment_score":0.0232228459790349},{"text":"Yeah.","start":587.19495,"end":587.69495,"sentiment":"neutral","sentiment_score":0.06799639761447906}],"sentiment":"neutral","sentiment_score":0.0008306974883783947,"num_words":11,"start":568.59,"end":587.69495},{"sentences":[{"text":"It's yes.","start":587.755,"end":589.915,"sentiment":"neutral","sentiment_score":0.10861554741859436},{"text":"Already.","start":589.915,"end":590.415,"sentiment":"neutral","sentiment_score":0.10856302082538603},{"text":"Already.","start":598.47,"end":598.97,"sentiment":"neutral","sentiment_score":0.06547839194536209},{"text":"Yeah.","start":614.075,"end":614.475,"sentiment":"neutral","sentiment_score":0.05592825263738632},{"text":"I already typed them in.","start":614.475,"end":615.935,"sentiment":"neutral","sentiment_score":0.074387526512146}],"sentiment":"neutral","sentiment_score":0.08191383928060532,"num_words":10,"start":587.755,"end":615.935},{"sentences":[{"text":"Yes.","start":626.73,"end":627.23,"sentiment":"neutral","sentiment_score":0.06647161394357681},{"text":"Let me check.","start":627.52997,"end":628.59,"sentiment":"neutral","sentiment_score":-0.03250362599889437},{"text":"Now the Internet still disconnected.","start":629.29,"end":631.23,"sentiment":"neutral","sentiment_score":-0.257512629032135},{"text":"Yes.","start":640.925,"end":641.405,"sentiment":"neutral","sentiment_score":-0.027858281508088112},{"text":"I already I already reset it.","start":641.405,"end":643.825,"sentiment":"neutral","sentiment_score":-0.07051636464893818}],"sentiment":"neutral","sentiment_score":-0.11059742991346866,"num_words":16,"start":626.73,"end":643.825},{"sentences":[{"text":"Okay.","start":653.54,"end":654.04,"sentiment":"neutral","sentiment_score":-0.0011285748332738876},{"text":"Oh, I reset it.","start":655.86,"end":657.39996,"sentiment":"neutral","sentiment_score":-0.017148569459095597},{"text":"Actually, the router I asked the staff when I do the inquiry about the package, and she text for me the pipe and and the model, she said it's compatible.","start":666.945,"end":678.885,"sentiment":"neutral","sentiment_score":0.03256140537559986},{"text":"I think so.","start":685.48,"end":686.27997,"sentiment":"neutral","sentiment_score":-0.01749603326121966},{"text":"Because because this one is the last rent the the girl left for me.","start":686.27997,"end":692.22,"sentiment":"neutral","sentiment_score":-0.07936275484306472}],"sentiment":"neutral","sentiment_score":-0.004931679980542798,"num_words":52,"start":653.54,"end":692.22},{"sentences":[{"text":"Oh, so let me try again.","start":711.55,"end":714.13,"sentiment":"neutral","sentiment_score":-0.04295782775928577},{"text":"Yeah.","start":730.675,"end":731.175,"sentiment":"neutral","sentiment_score":0.006821952760219574},{"text":"I yeah.","start":731.23505,"end":732.51,"sentiment":"neutral","sentiment_score":0.011731257662177086},{"text":"I know.","start":732.51,"end":733.31006,"sentiment":"neutral","sentiment_score":0.02683768980205059},{"text":"Thank you.","start":733.31006,"end":733.87006,"sentiment":"neutral","sentiment_score":0.27753037214279175}],"sentiment":"neutral","sentiment_score":0.029328740416811064,"num_words":13,"start":711.55,"end":733.87006},{"sentences":[{"text":"I just maybe I try again.","start":733.87006,"end":735.89,"sentiment":"neutral","sentiment_score":-0.05083979293704033},{"text":"Yeah.","start":739.31006,"end":739.79004,"sentiment":"neutral","sentiment_score":-0.0206159558147192},{"text":"I I and I know that's on I try again first, maybe.","start":739.79004,"end":743.65,"sentiment":"neutral","sentiment_score":-0.06976432849963506},{"text":"Okay.","start":776.225,"end":776.725,"sentiment":"neutral","sentiment_score":-0.04428791254758835},{"text":"So now I already logged in and to the to the default access.","start":776.785,"end":782.485,"sentiment":"neutral","sentiment_score":0.11291506599921447}],"sentiment":"neutral","sentiment_score":0.007902463333624783,"num_words":33,"start":733.87006,"end":782.485},{"sentences":[{"text":"So now it asked me to select the region.","start":783.02496,"end":786.01,"sentiment":"neutral","sentiment_score":0.08906201769908269},{"text":"I will select Australia and go next.","start":786.01,"end":788.75,"sentiment":"neutral","sentiment_score":0.10231266170740128},{"text":"And now it said ISP list.","start":794.73,"end":797.23,"sentiment":"neutral","sentiment_score":0.1912421410282453},{"text":"Should I choose another one?","start":797.465,"end":799.16504,"sentiment":"neutral","sentiment_score":0.04409696087241173},{"text":"Okay.","start":802.105,"end":802.605,"sentiment":"neutral","sentiment_score":0.031654082238674164}],"sentiment":"neutral","sentiment_score":0.10419066157191992,"num_words":28,"start":783.02496,"end":802.605},{"sentences":[{"text":"So next.","start":802.745,"end":803.565,"sentiment":"neutral","sentiment_score":0.02431568782776594},{"text":"And the Internet connection type and the default one is PPPoE.","start":804.905,"end":809.405,"sentiment":"neutral","sentiment_score":0.046432852067730644},{"text":"And now I I will type in the username and the password.","start":813.61005,"end":817.39,"sentiment":"neutral","sentiment_score":0.08596406318247318},{"text":"Now I'm in the next step.","start":866.22504,"end":868.30505,"sentiment":"neutral","sentiment_score":0.0679912914832433},{"text":"It's the the smart connect.","start":868.30505,"end":876.78,"sentiment":"neutral","sentiment_score":0.06491939723491669}],"sentiment":"neutral","sentiment_score":0.06454184004623029,"num_words":36,"start":802.745,"end":876.78},{"sentences":[{"text":"Yes.","start":876.92004,"end":877.32,"sentiment":"neutral","sentiment_score":0.06262440979480743},{"text":"Like smart connect.","start":877.32,"end":878.62,"sentiment":"neutral","sentiment_score":0.05962024504939715},{"text":"Should I choose should I cross its enable or not?","start":878.68005,"end":881.82,"sentiment":"neutral","sentiment_score":0.04016250064596534},{"text":"Sure.","start":885.765,"end":886.165,"sentiment":"neutral","sentiment_score":0.0671536847949028},{"text":"And also wireless network.","start":886.165,"end":887.945,"sentiment":"neutral","sentiment_score":0.043388343416154385}],"sentiment":"neutral","sentiment_score":0.04651669525590382,"num_words":19,"start":876.92004,"end":887.945},{"sentences":[{"text":"Enable wireless radio.","start":888.485,"end":890.105,"sentiment":"neutral","sentiment_score":0.06015813102324804},{"text":"Should I choose it or not?","start":890.245,"end":891.445,"sentiment":"neutral","sentiment_score":0.03241586405783892},{"text":"Not?","start":891.445,"end":891.945,"sentiment":"neutral","sentiment_score":-0.02680025994777679},{"text":"Oh, sure.","start":895.8,"end":896.46,"sentiment":"neutral","sentiment_score":0.03733091056346893},{"text":"Okay.","start":901.08,"end":901.32,"sentiment":"neutral","sentiment_score":0.034231945872306824}],"sentiment":"neutral","sentiment_score":0.035158698805249654,"num_words":13,"start":888.485,"end":901.32},{"sentences":[{"text":"Oh, yeah.","start":901.32,"end":902.06,"sentiment":"neutral","sentiment_score":0.03090001828968525},{"text":"And the the network the network name and the password, because it asked me to change the password for the router at the beginning.","start":902.12,"end":911.645,"sentiment":"neutral","sentiment_score":0.012431343784555793},{"text":"Should I put in the new password I changed or not?","start":911.86505,"end":915.565,"sentiment":"neutral","sentiment_score":-0.0028554895384745164},{"text":"Okay.","start":921.465,"end":921.78503,"sentiment":"neutral","sentiment_score":-0.021024152636528015},{"text":"So the password remains the default one, but the default one is not the one I changed.","start":921.78503,"end":927.31,"sentiment":"neutral","sentiment_score":-0.07668258271673146}],"sentiment":"neutral","sentiment_score":-0.018107021024281328,"num_words":55,"start":901.32,"end":927.31},{"sentences":[{"text":"Is that right?","start":927.31,"end":928.29004,"sentiment":"neutral","sentiment_score":0.010356051847338676},{"text":"Yes.","start":933.87,"end":934.35004,"sentiment":"neutral","sentiment_score":0.008890585042536259},{"text":"Should I change it to the new one?","start":934.35004,"end":936.99,"sentiment":"neutral","sentiment_score":-0.021651191636919975},{"text":"I already changed it because it asked me to change it at the beginning.","start":936.99,"end":941.395,"sentiment":"neutral","sentiment_score":-0.07135556159274918},{"text":"Mhmm.","start":945.775,"end":946.275,"sentiment":"neutral","sentiment_score":-0.04800333082675934}],"sentiment":"neutral","sentiment_score":-0.04371229576429835,"num_words":27,"start":927.31,"end":946.275},{"sentences":[{"text":"Okay.","start":950.17505,"end":950.67505,"sentiment":"neutral","sentiment_score":-0.04805758595466614},{"text":"Okay.","start":955.04,"end":955.12,"sentiment":"neutral","sentiment_score":-0.08455287665128708},{"text":"Okay.","start":955.12,"end":955.62,"sentiment":"neutral","sentiment_score":-0.02862108312547207},{"text":"Uh-huh.","start":955.92,"end":956.42,"sentiment":"neutral","sentiment_score":0.013007322326302528},{"text":"And now next step is please choose your current connection to continue.","start":956.72,"end":960.82,"sentiment":"neutral","sentiment_score":0.06138655419150988}],"sentiment":"neutral","sentiment_score":0.03677590168081224,"num_words":16,"start":950.17505,"end":960.82},{"sentences":[{"text":"The first one is I have successfully reconnected to the router using the new wireless settings.","start":961.52,"end":967.14,"sentiment":"neutral","sentiment_score":0.18972669122740626},{"text":"The second one is I'm using a wired connection.","start":967.485,"end":970.705,"sentiment":"neutral","sentiment_score":0.07533093293507893},{"text":"Which one should I choose?","start":971.325,"end":972.625,"sentiment":"neutral","sentiment_score":0.04941848516464233},{"text":"No.","start":977.245,"end":977.745,"sentiment":"neutral","sentiment_score":-0.11936333775520323},{"text":"I have to choose one in in k in order to choose next.","start":978.045,"end":984.0,"sentiment":"neutral","sentiment_score":-0.06403515459253238}],"sentiment":"neutral","sentiment_score":0.06838358032771132,"num_words":44,"start":961.52,"end":984.0},{"sentences":[{"text":"Yes.","start":987.89996,"end":988.39996,"sentiment":"neutral","sentiment_score":0.02492721937596798},{"text":"Oh, sure.","start":992.3,"end":993.04,"sentiment":"neutral","sentiment_score":0.0015759924426674843},{"text":"And the error code 990404, file not found.","start":998.405,"end":1005.22504,"sentiment":"neutral","sentiment_score":-0.1872440204024315},{"text":"Okay.","start":1012.46,"end":1012.96,"sentiment":"neutral","sentiment_score":-0.056701868772506714},{"text":"Oh, can I what?","start":1017.02,"end":1018.06,"sentiment":"neutral","sentiment_score":-0.010713594499975443}],"sentiment":"neutral","sentiment_score":-0.09808932535815984,"num_words":16,"start":987.89996,"end":1018.06},{"sentences":[{"text":"Sorry.","start":1018.06,"end":1018.56,"sentiment":"neutral","sentiment_score":-0.07109376788139343},{"text":"Oh, sure.","start":1022.14,"end":1022.96,"sentiment":"neutral","sentiment_score":-0.02744511514902115},{"text":"Oh, sure.","start":1024.4601,"end":1025.2001,"sentiment":"neutral","sentiment_score":-0.014129020739346743},{"text":"I screen from now.","start":1025.66,"end":1027.2001,"sentiment":"neutral","sentiment_score":-0.10716014727950096},{"text":"Yeah.","start":1037.2949,"end":1037.7949,"sentiment":"neutral","sentiment_score":-0.04664384573698044}],"sentiment":"neutral","sentiment_score":-0.06295264745131135,"num_words":10,"start":1018.06,"end":1037.7949},{"sentences":[{"text":"Screen ready.","start":1038.495,"end":1039.635,"sentiment":"neutral","sentiment_score":-0.02015941822901368},{"text":"Yeah.","start":1045.35,"end":1045.59,"sentiment":"neutral","sentiment_score":0.015498362481594086},{"text":"I screenshot it now already.","start":1045.59,"end":1047.61,"sentiment":"neutral","sentiment_score":0.030582569912075995},{"text":"Should I send you the email?","start":1054.15,"end":1055.85,"sentiment":"neutral","sentiment_score":0.004283958580344915},{"text":"Yeah.","start":1070.16,"end":1070.64,"sentiment":"neutral","sentiment_score":-0.09479118883609772}],"sentiment":"neutral","sentiment_score":0.003933662548661232,"num_words":15,"start":1038.495,"end":1070.64},{"sentences":[{"text":"No.","start":1070.64,"end":1071.04,"sentiment":"neutral","sentiment_score":-0.14746510982513428},{"text":"There is no Internet connection.","start":1071.04,"end":1072.66,"sentiment":"neutral","sentiment_score":-0.1802860826253891},{"text":"Sure.","start":1079.9199,"end":1080.4199,"sentiment":"neutral","sentiment_score":0.07150604575872421},{"text":"Sure.","start":1089.4249,"end":1089.9249,"sentiment":"neutral","sentiment_score":0.019310779869556427},{"text":"What what picture?","start":1090.145,"end":1091.205,"sentiment":"neutral","sentiment_score":-0.008518499322235584}],"sentiment":"neutral","sentiment_score":-0.08942129048095508,"num_words":11,"start":1070.64,"end":1091.205},{"sentences":[{"text":"Only that screenshot or sorry.","start":1091.6649,"end":1093.505,"sentiment":"neutral","sentiment_score":-0.05840083360671997},{"text":"What kind of picture besides that?","start":1093.505,"end":1096.325,"sentiment":"neutral","sentiment_score":-0.044937235613663994},{"text":"Oh, so you oh, so you're oh, sure.","start":1114.475,"end":1119.915,"sentiment":"neutral","sentiment_score":0.027190977009013295},{"text":"So I also need to take a picture of the back of my router, right, and send it to you and also the signal.","start":1119.915,"end":1127.455,"sentiment":"neutral","sentiment_score":0.026706874642210703},{"text":"Oh, I understand.","start":1129.4,"end":1130.22,"sentiment":"neutral","sentiment_score":0.06687517712513606}],"sentiment":"neutral","sentiment_score":0.010815016459673643,"num_words":46,"start":1091.6649,"end":1130.22},{"sentences":[{"text":"I will send it now.","start":1130.4401,"end":1131.56,"sentiment":"neutral","sentiment_score":0.10809066593647003},{"text":"Thank you.","start":1131.56,"end":1132.3,"sentiment":"neutral","sentiment_score":0.3009825050830841},{"text":"Okay.","start":1149.665,"end":1150.065,"sentiment":"neutral","sentiment_score":0.082725390791893},{"text":"Thank you.","start":1150.065,"end":1150.625,"sentiment":"neutral","sentiment_score":0.20545460283756256},{"text":"So yeah.","start":1150.625,"end":1153.665,"sentiment":"neutral","sentiment_score":0.11654951423406601}],"sentiment":"neutral","sentiment_score":0.15576266373197237,"num_words":12,"start":1130.4401,"end":1153.665},{"sentences":[{"text":"So after this this call, I will send you the picture to the email, and I'm waiting, looking forward to your reply of the email.","start":1153.665,"end":1161.2,"sentiment":"neutral","sentiment_score":0.18333299815654755},{"text":"Is that okay?","start":1161.2,"end":1162.02,"sentiment":"neutral","sentiment_score":0.09286101162433624},{"text":"Oh, yeah.","start":1163.6,"end":1164.1799,"sentiment":"neutral","sentiment_score":0.06165244057774544},{"text":"Actually, I think maybe email is better because this afternoon, I need to go out.","start":1168.72,"end":1176.945,"sentiment":"neutral","sentiment_score":-0.03306524579723676},{"text":"Thank you so much.","start":1179.125,"end":1180.2649,"sentiment":"positive","sentiment_score":0.4754790589213371}],"sentiment":"neutral","sentiment_score":0.13043164119732623,"num_words":49,"start":1153.665,"end":1180.2649},{"sentences":[{"text":"Thank you so much.","start":1182.0049,"end":1183.065,"sentiment":"positive","sentiment_score":0.5717720538377762},{"text":"Thank you so much, Maureen.","start":1185.9249,"end":1187.3049,"sentiment":"positive","sentiment_score":0.825256073474884},{"text":"Thank you.","start":1187.7649,"end":1188.485,"sentiment":"positive","sentiment_score":0.7946783006191254},{"text":"Bye bye.","start":1188.485,"end":1189.225,"sentiment":"positive","sentiment_score":0.39952316880226135}],"sentiment":"positive","sentiment_score":0.6770593478129461,"num_words":13,"start":1182.0049,"end":1189.225}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I\n\nChannel 1: Hi,\n\nChannel 0: assist you?\n\nChannel 1: Maureen. This is Zee. You called me, like, twenty minutes before I just\n\nChannel 0: Uh-huh.\n\nChannel 1: bought\n\nChannel 0: Yeah.\n\nChannel 1: the Internet service\n\nChannel 0: Mhmm.\n\nChannel 1: from your company. And,\n\nChannel 0: Mhmm.\n\nChannel 1: actually, I made some difficulties when I tried to connect the Internet. Could you please help me?\n\nChannel 0: Yeah. I can walk you through the instruction\n\nChannel 1: Oh, thank you so much. Actually, I I tried by myself to finish all the process in the short messages, and the the Internet status now showed disconnected. And please check if your phone cable is properly connected. So could you please\n\nChannel 0: Mhmm.\n\nChannel 1: tell me what should I do?\n\nChannel 0: Mhmm. So is the router connected to the NTD box? The box mounted to your wall.\n\nChannel 1: Yes. I think so. Actually, there is, like, a a white light white cable from the from from a black box and from the number one, and I already insert it into my router into the the one, w a n one.\n\nChannel 0: Okay. Is there other cable other than the white one\n\nChannel 1: Let me see. Actually, there\n\nChannel 0: that\n\nChannel 1: are so\n\nChannel 0: we\n\nChannel 1: many\n\nChannel 0: can use?\n\nChannel 1: different models.\n\nChannel 0: Mhmm.\n\nChannel 1: There are so many different ones. And,\n\nChannel 0: Is there a yellow one?\n\nChannel 1: yes. There is a yellow one, but the yellow yellow one, the two sides are not collected. There is just a yellow cable just on my table and not collected at all.\n\nChannel 0: Okay. Can we use the yellow cable instead? So the first end is at the router, then the other end should be at the NDD box.\n\nChannel 1: Sure. Okay. So I just take off the white one and use the yellow one to instead of it. Right?\n\nChannel 0: Yeah.\n\nChannel 1: Okay. I'll try now.\n\nChannel 0: Okay.\n\nChannel 1: So do I just insert the right box? There is, like, a very big one just fixed on the wall. It's a black big box. Is that the right one?\n\nChannel 0: Mhmm. And does it has a lot of ports? Like, Ethernet one, two, three to four?\n\nChannel 1: I think there is just\n\nChannel 0: Or only\n\nChannel 1: a big one. Oh, only one, and there is a smaller one, very small one and a big one. Two of them.\n\nChannel 0: one? Okay. Can you connect the yellow cable to the big one?\n\nChannel 1: Oh, yes. Now I collect them.\n\nChannel 0: Yeah. The Ethernet one should be at the first port. Ethernet one, it says.\n\nChannel 1: Oh, sorry. I I don't get your meaning. I don't know what what it means.\n\nChannel 0: Look underneath the ports available.\n\nChannel 1: Uh-huh.\n\nChannel 0: There is, like, name written what are the\n\nChannel 1: Sorry. I just see the light\n\nChannel 0: sports?\n\nChannel 1: the lightning in my router. They're like the turn, like, the turn off the switch. It's it's lightning, and the Wi Fi signal is lightning. And also, it's like a TV. The TV one also lightning.\n\nChannel 0: Mhmm. So on your router, there is w a n port.\n\nChannel 1: W e e sport. Yes. W a\n\nChannel 0: At\n\nChannel 1: n.\n\nChannel 0: the back of it yeah.\n\nChannel 1: Yeah.\n\nChannel 0: It\n\nChannel 1: It's\n\nChannel 0: says\n\nChannel 1: w n.\n\nChannel 0: w a n. Yeah.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Connect the yellow cable there. And\n\nChannel 1: Yeah.\n\nChannel 0: the other end of the cable should be\n\nChannel 1: Uh-huh.\n\nChannel 0: at the black box on your wall,\n\nChannel 1: Yes.\n\nChannel 0: the one\n\nChannel 1: Yeah.\n\nChannel 0: at\n\nChannel 1: Yes.\n\nChannel 0: the first port. Can you read what is the first port?\n\nChannel 1: Instead one number one. It's a yellow one, and it said one.\n\nChannel 0: It says one only.\n\nChannel 1: Yeah. It's under it says\n\nChannel 0: Not\n\nChannel 1: e t\n\nChannel 0: Ethernet.\n\nChannel 1: h e r, like, Ethernet.\n\nChannel 0: Yeah. That's correct. Kindly connect it there.\n\nChannel 1: Yeah. I already connected.\n\nChannel 0: Mhmm. So are you able to log in to the router's interface or not yet?\n\nChannel 1: What do you mean? Log in to what? Sorry. I don't I don't understand you.\n\nChannel 0: Okay. Can you do you have a laptop or computer?\n\nChannel 1: No. I use my phone to set up.\n\nChannel 0: Okay. We can use your phone, but, yeah, sometimes phone is not working.\n\nChannel 1: Oh,\n\nChannel 0: Yeah. So but yeah. But we can try. Please connect your phone to the router's Wi Fi.\n\nChannel 1: yeah. It's still disconnected. Should I just disconnect the Wi Fi now?\n\nChannel 0: Okay. Hang on.\n\nChannel 1: Mhmm.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yeah. Is it okay if I give you a callback? I'll just check the network side on your end. Hang on.\n\nChannel 1: Sure. But, actually, I\n\nChannel 0: Yeah.\n\nChannel 1: I need to go to the school to pick up my daughter. So I will go out, like, fifteen minutes afterwards.\n\nChannel 0: Okay. Let's just proceed then. Just check it later. Okay. Please, yeah, connect your phone to the router even though it has no Internet connection yet.\n\nChannel 1: Okay. Now I disconnected it.\n\nChannel 0: It's connected?\n\nChannel 1: You mean,\n\nChannel 0: It\n\nChannel 1: I\n\nChannel 0: should\n\nChannel 1: need to\n\nChannel 0: be\n\nChannel 1: connect?\n\nChannel 0: connected. Yeah.\n\nChannel 1: Yeah. Actually, I already connect\n\nChannel 0: Here.\n\nChannel 1: with\n\nChannel 0: Mhmm.\n\nChannel 1: the Internet. I already connect with the Wi Fi, but it showed under the Wi Fi's name, it showed disconnected.\n\nChannel 0: Yeah. Because there's no Internet connection yet. Open a browser like a Safari, Google,\n\nChannel 1: Yes. I opened.\n\nChannel 0: then type in the IP address that you can see under meet your router.\n\nChannel 1: I typed what?\n\nChannel 0: IP add can you see IP address at the back of your router? There should be a sticker written IP address.\n\nChannel 1: Yes. What should I put in?\n\nChannel 0: Usually, it's something like one nine two dot one six eight dot one dot one or similar.\n\nChannel 1: Oh, yeah. I know what you mean. And I will\n\nChannel 0: Yeah.\n\nChannel 1: put in now.\n\nChannel 0: Yeah. Just copy it as it is. Then once entered, it will bring you to a web page where it will ask a default username and password. Kindly use the username and password as well at the back of your router.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. I already logged in now.\n\nChannel 0: Okay. Kindly look for PPPoE settings option, usually under Internet or one settings, w a n settings.\n\nChannel 1: So, actually, here I can see network map, Internet, wire wireless, OneMesh, guest network, parental controls, IPTV, TP Link cloud. That's all.\n\nChannel 0: There's no settings?\n\nChannel 1: No settings.\n\nChannel 0: How about Internet?\n\nChannel 1: Oh, yeah. When I yeah. Internet. Yes. I can set.\n\nSo the ISP list, what should I choose? May I\n\nChannel 0: Sorry. For the?\n\nChannel 1: ask? ISP list.\n\nChannel 0: Can you skip that one? Can you see a PPPoE, like, connection type?\n\nChannel 1: Oh, yes.\n\nChannel 0: It's\n\nChannel 1: I\n\nChannel 0: asking\n\nChannel 1: see\n\nChannel 0: for a connection type. Yeah.\n\nChannel 1: it. Yeah.\n\nChannel 0: Kindly choose\n\nChannel 1: It's\n\nChannel 0: PPPOE.\n\nChannel 1: yes. Already.\n\nChannel 0: Then it will ask you a username and password again. Kindly type in the one that I provided via email.\n\nChannel 1: Already.\n\nChannel 0: The PPPOE username, 1252@airtel.net.au?\n\nChannel 1: Yeah. I already typed them in.\n\nChannel 0: Okay. And did you click save? Does it is it successful?\n\nChannel 1: Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: Let me check. Now the Internet still disconnected.\n\nChannel 0: Okay. Have you tried to did you reset the router already earlier before\n\nChannel 1: Yes.\n\nChannel 0: or\n\nChannel 1: I already\n\nChannel 0: no?\n\nChannel 1: I already reset it.\n\nChannel 0: Okay. Can we try it again? Can we do reset again then enter the credentials again?\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Oh, I reset it.\n\nChannel 0: Is this router brand new or used already?\n\nChannel 1: Actually, the router I asked the staff when I do the inquiry about the package, and she text for me the pipe and and the model, she said it's compatible.\n\nChannel 0: Okay. But this is used already.\n\nChannel 1: I think so. Because because\n\nChannel 0: Mhmm.\n\nChannel 1: this one is the last rent the the girl left for\n\nChannel 0: Okay.\n\nChannel 1: me.\n\nChannel 0: Okay. Okay. Yeah. Let's just check again. If we still cannot establish a connection, maybe the router is still locked in with the previous ISP.\n\nThat's why for some reason, we cannot establish a new one manually.\n\nChannel 1: Oh, so\n\nChannel 0: Yeah.\n\nChannel 1: let me try again.\n\nChannel 0: Mhmm. But if ever you opt the twelve month contract that has a free router, if ever this still doesn't work, we can provide you a free one. You just need to settle the delivery fee\n\nChannel 1: Yeah.\n\nChannel 0: before we\n\nChannel 1: I yeah. I know. Thank you. I just maybe I try again.\n\nChannel 0: Sorry?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: Let's\n\nChannel 1: I and\n\nChannel 0: try\n\nChannel 1: I\n\nChannel 0: again.\n\nChannel 1: know that's\n\nChannel 0: Yeah.\n\nChannel 1: on I try again first, maybe.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. So now I already logged in and to the to the default access. So now it asked me to select the region. I will select Australia and go next.\n\nChannel 0: Yeah. Thank you.\n\nChannel 1: And now it said ISP list. Should I choose another one?\n\nChannel 0: Can you skip it?\n\nChannel 1: Okay. So next. And the Internet connection type and the default one is PPPoE.\n\nChannel 0: Yeah. Correct.\n\nChannel 1: And now I I will type in the username and the password.\n\nChannel 0: Mhmm.\n\nChannel 1: Now I'm in the next step. It's the the smart\n\nChannel 0: Is there an option?\n\nChannel 1: connect. Yes. Like smart connect. Should I choose should I cross its enable or not?\n\nChannel 0: Can you skip it again?\n\nChannel 1: Sure. And also wireless network. Enable wireless radio. Should I choose it or not? Not?\n\nChannel 0: Can you skip it as well?\n\nChannel 1: Oh, sure.\n\nChannel 0: Yeah. What's important is we enter the credentials correctly.\n\nChannel 1: Okay. Oh, yeah. And the the network the network name and the password, because it asked me to change the password for the router at the beginning. Should I put in the new password I changed or not?\n\nChannel 0: Can you skip it\n\nChannel 1: Okay. So the password remains the default one, but the default one is not the one I changed.\n\nChannel 0: again?\n\nChannel 1: Is that right?\n\nChannel 0: Sorry? A Wi Fi password?\n\nChannel 1: Yes. Should I\n\nChannel 0: Mhmm.\n\nChannel 1: change it to the new one? I already changed it because it asked me to change it\n\nChannel 0: Since\n\nChannel 1: at the beginning.\n\nChannel 0: it re yeah. Since it reset it again since we reset\n\nChannel 1: Mhmm.\n\nChannel 0: it again, it will bring back to its default password.\n\nChannel 1: Okay.\n\nChannel 0: So kindly let's not change it for\n\nChannel 1: Okay. Okay.\n\nChannel 0: now.\n\nChannel 1: Uh-huh. And now next step is please choose your current connection to continue. The first one is I have successfully reconnected to the router using the new wireless settings. The second one is I'm using a wired connection. Which one should I choose?\n\nChannel 0: Is there a skip option as well?\n\nChannel 1: No. I have to choose one in in k in order to choose next.\n\nChannel 0: Wireless or wired?\n\nChannel 1: Yes.\n\nChannel 0: Can you choose wireless?\n\nChannel 1: Oh, sure.\n\nChannel 0: Mhmm.\n\nChannel 1: And the error code 990404, file not found.\n\nChannel 0: So it so no still no connection means?\n\nChannel 1: Okay.\n\nChannel 0: Can you screenshot that one?\n\nChannel 1: Oh, can I what? Sorry.\n\nChannel 0: Screenshot for\n\nChannel 1: Oh,\n\nChannel 0: for\n\nChannel 1: sure.\n\nChannel 0: me to also see it. Yeah.\n\nChannel 1: Oh, sure.\n\nChannel 0: So\n\nChannel 1: I screen\n\nChannel 0: it\n\nChannel 1: from\n\nChannel 0: did not,\n\nChannel 1: now.\n\nChannel 0: yeah, it did not establish the connection. It went failed. And\n\nChannel 1: Yeah.\n\nChannel 0: is it\n\nChannel 1: Screen\n\nChannel 0: done?\n\nChannel 1: ready. Yeah. I screenshot it now already.\n\nChannel 0: Okay.\n\nChannel 1: Should I send you the email?\n\nChannel 0: Yeah. So there's no Internet connection. Right?\n\nChannel 1: Yeah. No. There is no Internet connection.\n\nChannel 0: Yeah. Kindly send me the screenshot.\n\nChannel 1: Sure.\n\nChannel 0: I'll also add some pictures. Hang on. Let me just send you a response again.\n\nChannel 1: Sure. What what picture? Only that screenshot or sorry. What kind of picture besides that?\n\nChannel 0: Let me send it. There you go. First, to further investigate the issue, clear photo of the label on the back of your router. Photo of the NTT. Yeah.\n\nIndicator\n\nChannel 1: Oh, so you\n\nChannel 0: lights. Yeah. Have\n\nChannel 1: oh,\n\nChannel 0: you\n\nChannel 1: so\n\nChannel 0: received\n\nChannel 1: you're\n\nChannel 0: my email again? Mhmm.\n\nChannel 1: oh, sure. So I also need to take a picture of the back of my router, right, and send it\n\nChannel 0: Yeah.\n\nChannel 1: to you\n\nChannel 0: For\n\nChannel 1: and\n\nChannel 0: us\n\nChannel 1: also\n\nChannel 0: to just\n\nChannel 1: the signal.\n\nChannel 0: have a reference. Mhmm.\n\nChannel 1: Oh, I understand. I will send it now. Thank you.\n\nChannel 0: Yeah. So I'll just wait for the pictures. And after I I after reviewed, I'll get back to you if we can troubleshoot further the router or you need to get a new one\n\nChannel 1: Okay. Thank\n\nChannel 0: before\n\nChannel 1: you. So\n\nChannel 0: we proceed to getting a new one. Yeah.\n\nChannel 1: yeah. So after this this call, I will send you the picture to the email, and I'm waiting,\n\nChannel 0: Mhmm.\n\nChannel 1: looking forward to your reply of the email. Is that\n\nChannel 0: Yeah.\n\nChannel 1: okay?\n\nChannel 0: Or a call. Yeah. I'll\n\nChannel 1: Oh, yeah.\n\nChannel 0: respond to the email or give give you a callback.\n\nChannel 1: Actually, I think maybe email is better because this afternoon,\n\nChannel 0: Okay.\n\nChannel 1: I need to go out.\n\nChannel 0: Okay. Sure. No worries.\n\nChannel 1: Thank you so\n\nChannel 0: I'll\n\nChannel 1: much.\n\nChannel 0: just reply with the email\n\nChannel 1: Thank you\n\nChannel 0: if\n\nChannel 1: so much.\n\nChannel 0: you have other instruction. Okay. Thank you. Bye for now.\n\nChannel 1: Thank you so much, Maureen. Thank you.\n\nChannel 0: You're\n\nChannel 1: Bye\n\nChannel 0: welcome.\n\nChannel 1: bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.08,"sentiment":"neutral","sentiment_score":0.1703079640865326},{"text":"Good afternoon.","start":2.08,"end":2.82,"sentiment":"positive","sentiment_score":0.42913998663425446},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.46,"sentiment":"positive","sentiment_score":0.3386037732873644},{"text":"How can I","start":6.0,"end":6.48,"sentiment":"neutral","sentiment_score":0.3183758159478505}],"sentiment":"positive","sentiment_score":0.33491859986231876,"channel":0,"num_words":13,"start":1.5999999,"end":6.48},{"sentences":[{"text":"Hi,","start":6.48,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.22919201850891113}],"sentiment":"neutral","sentiment_score":0.22919201850891113,"channel":1,"num_words":1,"start":6.48,"end":6.8799996},{"sentences":[{"text":"assist you?","start":6.48,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.2577887922525406}],"sentiment":"neutral","sentiment_score":0.2577887922525406,"channel":0,"num_words":2,"start":6.48,"end":7.2999997},{"sentences":[{"text":"Maureen.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.06552228331565857},{"text":"This is Zee.","start":7.68,"end":8.559999,"sentiment":"neutral","sentiment_score":0.06538346906503041},{"text":"You called me, like, twenty minutes before I just","start":8.559999,"end":11.92,"sentiment":"neutral","sentiment_score":0.017502678765190974}],"sentiment":"neutral","sentiment_score":0.032245907645959124,"channel":1,"num_words":13,"start":6.8799996,"end":11.92},{"sentences":[{"text":"Uh-huh.","start":11.759999,"end":12.259999,"sentiment":"neutral","sentiment_score":0.008329392410814762}],"sentiment":"neutral","sentiment_score":0.008329392410814762,"channel":0,"num_words":1,"start":11.759999,"end":12.259999},{"sentences":[{"text":"bought","start":11.92,"end":12.42,"sentiment":"neutral","sentiment_score":0.033481620252132416}],"sentiment":"neutral","sentiment_score":0.033481620252132416,"channel":1,"num_words":1,"start":11.92,"end":12.42},{"sentences":[{"text":"Yeah.","start":12.445,"end":12.945,"sentiment":"neutral","sentiment_score":0.03848743438720703}],"sentiment":"neutral","sentiment_score":0.03848743438720703,"channel":0,"num_words":1,"start":12.445,"end":12.945},{"sentences":[{"text":"the Internet service","start":12.48,"end":13.62,"sentiment":"neutral","sentiment_score":0.03414056450128555}],"sentiment":"neutral","sentiment_score":0.03414056450128555,"channel":1,"num_words":3,"start":12.48,"end":13.62},{"sentences":[{"text":"Mhmm.","start":13.6449995,"end":14.1449995,"sentiment":"neutral","sentiment_score":0.030012335628271103}],"sentiment":"neutral","sentiment_score":0.030012335628271103,"channel":0,"num_words":1,"start":13.6449995,"end":14.1449995},{"sentences":[{"text":"from your company.","start":13.679999,"end":14.74,"sentiment":"neutral","sentiment_score":0.037448957562446594},{"text":"And,","start":15.165,"end":15.665,"sentiment":"neutral","sentiment_score":-0.020934956148266792}],"sentiment":"neutral","sentiment_score":0.022852979134768248,"channel":1,"num_words":4,"start":13.679999,"end":15.665},{"sentences":[{"text":"Mhmm.","start":15.405,"end":15.905,"sentiment":"neutral","sentiment_score":-0.023849863559007645}],"sentiment":"neutral","sentiment_score":-0.023849863559007645,"channel":0,"num_words":1,"start":15.405,"end":15.905},{"sentences":[{"text":"actually, I made some difficulties when I tried to connect the Internet.","start":16.125,"end":20.145,"sentiment":"neutral","sentiment_score":-0.3270790788034598},{"text":"Could you please help me?","start":20.285,"end":22.225,"sentiment":"neutral","sentiment_score":-0.07233619317412376}],"sentiment":"neutral","sentiment_score":-0.2521547006771845,"channel":1,"num_words":17,"start":16.125,"end":22.225},{"sentences":[{"text":"Yeah.","start":23.085,"end":23.585,"sentiment":"neutral","sentiment_score":0.04415654391050339},{"text":"I can walk you through the instruction","start":23.805,"end":25.77,"sentiment":"neutral","sentiment_score":0.12173246272972651}],"sentiment":"neutral","sentiment_score":0.11203547287732363,"channel":0,"num_words":8,"start":23.085,"end":25.77},{"sentences":[{"text":"Oh, thank you so much.","start":28.580002,"end":29.880001,"sentiment":"positive","sentiment_score":0.439842289686203},{"text":"Actually, I I tried by myself to finish all the process in the short messages, and the the Internet status now showed disconnected.","start":30.1,"end":41.56,"sentiment":"neutral","sentiment_score":-0.19709866753090982},{"text":"And please check if your phone cable is properly connected.","start":42.245003,"end":45.385002,"sentiment":"neutral","sentiment_score":-0.09651155844330787},{"text":"So could you please","start":45.605,"end":46.965,"sentiment":"neutral","sentiment_score":0.008072558790445328}],"sentiment":"neutral","sentiment_score":-0.07778293462026686,"channel":1,"num_words":42,"start":28.580002,"end":46.965},{"sentences":[{"text":"Mhmm.","start":46.825,"end":47.325,"sentiment":"neutral","sentiment_score":0.004112827591598034}],"sentiment":"neutral","sentiment_score":0.004112827591598034,"channel":0,"num_words":1,"start":46.825,"end":47.325},{"sentences":[{"text":"tell me what should I do?","start":46.965,"end":48.185,"sentiment":"neutral","sentiment_score":-0.0438949049760898}],"sentiment":"neutral","sentiment_score":-0.0438949049760898,"channel":1,"num_words":6,"start":46.965,"end":48.185},{"sentences":[{"text":"Mhmm.","start":48.585,"end":49.085,"sentiment":"neutral","sentiment_score":-0.008003969676792622},{"text":"So is the router connected to the NTD box?","start":50.345,"end":54.0,"sentiment":"neutral","sentiment_score":1.763304074605306e-6},{"text":"The box mounted to your wall.","start":54.46,"end":56.32,"sentiment":"neutral","sentiment_score":0.004684096512695153}],"sentiment":"neutral","sentiment_score":0.0012572799460031092,"channel":0,"num_words":16,"start":48.585,"end":56.32},{"sentences":[{"text":"Yes.","start":57.52,"end":57.84,"sentiment":"neutral","sentiment_score":0.06446675956249237},{"text":"I think so.","start":57.84,"end":58.64,"sentiment":"neutral","sentiment_score":0.06094744677344958},{"text":"Actually, there is, like, a a white light white cable from the from from a black box and from the number one, and I already insert it into my router into the the one, w a n one.","start":58.64,"end":75.215004,"sentiment":"neutral","sentiment_score":0.018338595860098537}],"sentiment":"neutral","sentiment_score":0.022480374823013943,"channel":1,"num_words":42,"start":57.52,"end":75.215004},{"sentences":[{"text":"Okay.","start":77.015,"end":77.515,"sentiment":"neutral","sentiment_score":-0.0008665388450026512},{"text":"Is there other cable other than the white one","start":80.55,"end":83.37,"sentiment":"neutral","sentiment_score":-0.020801690510577626}],"sentiment":"neutral","sentiment_score":-0.018808175344020128,"channel":0,"num_words":10,"start":77.015,"end":83.37},{"sentences":[{"text":"Let me see.","start":85.56,"end":86.78,"sentiment":"neutral","sentiment_score":-0.009587508626282215},{"text":"Actually, there","start":86.92,"end":87.64,"sentiment":"neutral","sentiment_score":-0.008363956585526466}],"sentiment":"neutral","sentiment_score":-0.009098087809979916,"channel":1,"num_words":5,"start":85.56,"end":87.64},{"sentences":[{"text":"that","start":87.59,"end":87.83,"sentiment":"neutral","sentiment_score":-0.0042458176612854}],"sentiment":"neutral","sentiment_score":-0.0042458176612854,"channel":0,"num_words":1,"start":87.59,"end":87.83},{"sentences":[{"text":"are so","start":87.64,"end":87.96,"sentiment":"neutral","sentiment_score":-0.005707141011953354}],"sentiment":"neutral","sentiment_score":-0.005707141011953354,"channel":1,"num_words":2,"start":87.64,"end":87.96},{"sentences":[{"text":"we","start":87.83,"end":87.99,"sentiment":"neutral","sentiment_score":-0.0010794885456562042}],"sentiment":"neutral","sentiment_score":-0.0010794885456562042,"channel":0,"num_words":1,"start":87.83,"end":87.99},{"sentences":[{"text":"many","start":87.96,"end":88.28,"sentiment":"neutral","sentiment_score":0.004305236041545868}],"sentiment":"neutral","sentiment_score":0.004305236041545868,"channel":1,"num_words":1,"start":87.96,"end":88.28},{"sentences":[{"text":"can use?","start":87.99,"end":88.73,"sentiment":"neutral","sentiment_score":-0.008129418827593327}],"sentiment":"neutral","sentiment_score":-0.008129418827593327,"channel":0,"num_words":2,"start":87.99,"end":88.73},{"sentences":[{"text":"different models.","start":88.28,"end":89.259995,"sentiment":"neutral","sentiment_score":-0.02592261414974928}],"sentiment":"neutral","sentiment_score":-0.02592261414974928,"channel":1,"num_words":2,"start":88.28,"end":89.259995},{"sentences":[{"text":"Mhmm.","start":88.79,"end":89.29,"sentiment":"neutral","sentiment_score":-0.021405048668384552}],"sentiment":"neutral","sentiment_score":-0.021405048668384552,"channel":0,"num_words":1,"start":88.79,"end":89.29},{"sentences":[{"text":"There are so many different ones.","start":89.88,"end":91.82,"sentiment":"neutral","sentiment_score":-0.04176538189252218},{"text":"And,","start":92.6,"end":93.1,"sentiment":"neutral","sentiment_score":-0.03171582520008087}],"sentiment":"neutral","sentiment_score":-0.040329730936459134,"channel":1,"num_words":7,"start":89.88,"end":93.1},{"sentences":[{"text":"Is there a yellow one?","start":93.59,"end":95.05,"sentiment":"neutral","sentiment_score":-0.023990494757890703}],"sentiment":"neutral","sentiment_score":-0.023990494757890703,"channel":0,"num_words":5,"start":93.59,"end":95.05},{"sentences":[{"text":"yes.","start":97.034996,"end":97.195,"sentiment":"neutral","sentiment_score":-0.02396474964916706},{"text":"There is a yellow one, but the yellow yellow one, the two sides are not collected.","start":97.195,"end":102.095,"sentiment":"neutral","sentiment_score":-0.10891991225071251},{"text":"There is just a yellow cable just on my table and not collected at all.","start":102.875,"end":107.935,"sentiment":"neutral","sentiment_score":-0.15955676237742106}],"sentiment":"neutral","sentiment_score":-0.13000108691630885,"channel":1,"num_words":32,"start":97.034996,"end":107.935},{"sentences":[{"text":"Okay.","start":108.765,"end":109.085,"sentiment":"neutral","sentiment_score":-0.01998142898082733},{"text":"Can we use the yellow cable instead?","start":109.085,"end":111.025,"sentiment":"neutral","sentiment_score":-0.007771577153887067},{"text":"So the first end is at the router, then the other end should be at the NDD box.","start":111.54,"end":117.96,"sentiment":"neutral","sentiment_score":0.005231325411134296}],"sentiment":"neutral","sentiment_score":0.000760822628553097,"channel":0,"num_words":26,"start":108.765,"end":117.96},{"sentences":[{"text":"Sure.","start":118.579994,"end":118.82,"sentiment":"neutral","sentiment_score":0.04662763699889183},{"text":"Okay.","start":118.82,"end":119.299995,"sentiment":"neutral","sentiment_score":0.029597951099276543},{"text":"So I just take off the white one and use the yellow one to instead of it.","start":119.299995,"end":124.02,"sentiment":"neutral","sentiment_score":-0.0017121837419622084},{"text":"Right?","start":124.02,"end":124.52,"sentiment":"neutral","sentiment_score":0.011729158461093904}],"sentiment":"neutral","sentiment_score":0.0029423811472952368,"channel":1,"num_words":20,"start":118.579994,"end":124.52},{"sentences":[{"text":"Yeah.","start":124.74,"end":125.24,"sentiment":"neutral","sentiment_score":0.019224323332309723}],"sentiment":"neutral","sentiment_score":0.019224323332309723,"channel":0,"num_words":1,"start":124.74,"end":125.24},{"sentences":[{"text":"Okay.","start":126.055,"end":126.494995,"sentiment":"neutral","sentiment_score":0.035871054977178574},{"text":"I'll try now.","start":126.494995,"end":127.674995,"sentiment":"neutral","sentiment_score":0.033798605824510254}],"sentiment":"neutral","sentiment_score":0.034316718112677336,"channel":1,"num_words":4,"start":126.055,"end":127.674995},{"sentences":[{"text":"Okay.","start":129.515,"end":130.015,"sentiment":"neutral","sentiment_score":0.0281402338296175}],"sentiment":"neutral","sentiment_score":0.0281402338296175,"channel":0,"num_words":1,"start":129.515,"end":130.015},{"sentences":[{"text":"So do I just insert the right box?","start":136.215,"end":139.11499,"sentiment":"neutral","sentiment_score":0.012497177347540855},{"text":"There is, like, a very big one just fixed on the wall.","start":139.46,"end":143.40001,"sentiment":"neutral","sentiment_score":-0.03242887773861488},{"text":"It's a black big box.","start":144.02,"end":145.88,"sentiment":"neutral","sentiment_score":-0.015695885568857194},{"text":"Is that the right one?","start":146.1,"end":147.40001,"sentiment":"neutral","sentiment_score":0.005523573234677314}],"sentiment":"neutral","sentiment_score":-0.011334355858465036,"channel":1,"num_words":30,"start":136.215,"end":147.40001},{"sentences":[{"text":"Mhmm.","start":148.18001,"end":148.68001,"sentiment":"neutral","sentiment_score":-0.009033025242388248},{"text":"And does it has a lot of ports?","start":148.74,"end":150.92,"sentiment":"neutral","sentiment_score":-0.01130108698271215},{"text":"Like, Ethernet one, two, three to four?","start":151.62001,"end":154.52,"sentiment":"neutral","sentiment_score":-0.0032525899420891495}],"sentiment":"neutral","sentiment_score":-0.007638115668669343,"channel":0,"num_words":16,"start":148.18001,"end":154.52},{"sentences":[{"text":"I think there is just","start":156.77501,"end":158.21501,"sentiment":"neutral","sentiment_score":-0.05259978175163269}],"sentiment":"neutral","sentiment_score":-0.05259978175163269,"channel":1,"num_words":5,"start":156.77501,"end":158.21501},{"sentences":[{"text":"Or only","start":157.88501,"end":158.625,"sentiment":"neutral","sentiment_score":-0.06341640278697014}],"sentiment":"neutral","sentiment_score":-0.06341640278697014,"channel":0,"num_words":2,"start":157.88501,"end":158.625},{"sentences":[{"text":"a big one.","start":158.21501,"end":159.195,"sentiment":"neutral","sentiment_score":-0.049503364910682045},{"text":"Oh, only one, and there is a smaller one, very small one and a big one.","start":159.735,"end":163.91501,"sentiment":"neutral","sentiment_score":-0.06672182492911816},{"text":"Two of them.","start":164.21501,"end":165.195,"sentiment":"neutral","sentiment_score":-0.009457624206940332}],"sentiment":"neutral","sentiment_score":-0.05656509846448898,"channel":1,"num_words":22,"start":158.21501,"end":165.195},{"sentences":[{"text":"one?","start":165.16501,"end":165.66501,"sentiment":"neutral","sentiment_score":0.006777075119316578},{"text":"Okay.","start":165.96501,"end":166.46501,"sentiment":"neutral","sentiment_score":0.0414758175611496},{"text":"Can you connect the yellow cable to the big one?","start":167.16501,"end":170.77,"sentiment":"neutral","sentiment_score":0.06571231074631215}],"sentiment":"neutral","sentiment_score":0.05878133334529897,"channel":0,"num_words":12,"start":165.16501,"end":170.77},{"sentences":[{"text":"Oh, yes.","start":171.48001,"end":171.88,"sentiment":"neutral","sentiment_score":0.09029477834701538},{"text":"Now I collect them.","start":171.88,"end":173.26001,"sentiment":"neutral","sentiment_score":0.08904583007097244}],"sentiment":"neutral","sentiment_score":0.08946214616298676,"channel":1,"num_words":6,"start":171.48001,"end":173.26001},{"sentences":[{"text":"Yeah.","start":173.87,"end":174.35,"sentiment":"neutral","sentiment_score":0.10501457750797272},{"text":"The Ethernet one should be at the first port.","start":174.35,"end":178.51,"sentiment":"neutral","sentiment_score":0.08959756046533585},{"text":"Ethernet one, it says.","start":178.51,"end":180.05,"sentiment":"neutral","sentiment_score":0.01520786271430552}],"sentiment":"neutral","sentiment_score":0.0694445766109441,"channel":0,"num_words":14,"start":173.87,"end":180.05},{"sentences":[{"text":"Oh, sorry.","start":181.27501,"end":182.155,"sentiment":"neutral","sentiment_score":-0.15872754156589508},{"text":"I I don't get your meaning.","start":182.155,"end":183.99501,"sentiment":"negative","sentiment_score":-0.3606061488389969},{"text":"I don't know what what it means.","start":183.99501,"end":185.615,"sentiment":"neutral","sentiment_score":-0.278569085257394}],"sentiment":"neutral","sentiment_score":-0.2954050381978353,"channel":1,"num_words":15,"start":181.27501,"end":185.615},{"sentences":[{"text":"Look underneath the ports available.","start":188.005,"end":191.145,"sentiment":"neutral","sentiment_score":-0.05995516702532768}],"sentiment":"neutral","sentiment_score":-0.05995516702532768,"channel":0,"num_words":5,"start":188.005,"end":191.145},{"sentences":[{"text":"Uh-huh.","start":192.315,"end":192.815,"sentiment":"neutral","sentiment_score":-0.04237740859389305}],"sentiment":"neutral","sentiment_score":-0.04237740859389305,"channel":1,"num_words":1,"start":192.315,"end":192.815},{"sentences":[{"text":"There is, like, name written what are the","start":193.125,"end":198.74,"sentiment":"neutral","sentiment_score":-0.053565791342407465}],"sentiment":"neutral","sentiment_score":-0.053565791342407465,"channel":0,"num_words":8,"start":193.125,"end":198.74},{"sentences":[{"text":"Sorry.","start":202.89,"end":203.37,"sentiment":"neutral","sentiment_score":-0.08814982324838638},{"text":"I just see the light","start":203.37,"end":205.06999,"sentiment":"neutral","sentiment_score":-0.008774900436401367}],"sentiment":"neutral","sentiment_score":-0.02200405423839887,"channel":1,"num_words":6,"start":202.89,"end":205.06999},{"sentences":[{"text":"sports?","start":205.2,"end":205.7,"sentiment":"neutral","sentiment_score":0.02012788318097591}],"sentiment":"neutral","sentiment_score":0.02012788318097591,"channel":0,"num_words":1,"start":205.2,"end":205.7},{"sentences":[{"text":"the lightning in my router.","start":205.29,"end":207.62999,"sentiment":"neutral","sentiment_score":0.05372446626424789},{"text":"They're like the turn, like, the turn off the switch.","start":207.69,"end":212.535,"sentiment":"neutral","sentiment_score":0.07407601363956928},{"text":"It's it's lightning, and the Wi Fi signal is lightning.","start":212.835,"end":216.515,"sentiment":"neutral","sentiment_score":0.12575383856892586},{"text":"And also, it's like a TV.","start":216.515,"end":218.21501,"sentiment":"neutral","sentiment_score":0.061946334317326546},{"text":"The TV one also lightning.","start":218.435,"end":220.05501,"sentiment":"neutral","sentiment_score":0.028562044724822044}],"sentiment":"neutral","sentiment_score":0.07726136341484056,"channel":1,"num_words":36,"start":205.29,"end":220.05501},{"sentences":[{"text":"Mhmm.","start":220.61499,"end":220.935,"sentiment":"neutral","sentiment_score":0.035862360149621964},{"text":"So on your router, there is w a n port.","start":220.935,"end":225.19499,"sentiment":"neutral","sentiment_score":0.038119333796203136}],"sentiment":"neutral","sentiment_score":0.03791415437378667,"channel":0,"num_words":11,"start":220.61499,"end":225.19499},{"sentences":[{"text":"W e e sport.","start":228.59,"end":229.96999,"sentiment":"neutral","sentiment_score":0.03378225117921829},{"text":"Yes.","start":230.51,"end":231.01,"sentiment":"neutral","sentiment_score":0.04668322578072548},{"text":"W a","start":231.15,"end":231.70999,"sentiment":"neutral","sentiment_score":0.020665735006332397}],"sentiment":"neutral","sentiment_score":0.031877671501466205,"channel":1,"num_words":7,"start":228.59,"end":231.70999},{"sentences":[{"text":"At","start":231.55,"end":231.79,"sentiment":"neutral","sentiment_score":0.020240867510437965}],"sentiment":"neutral","sentiment_score":0.020240867510437965,"channel":0,"num_words":1,"start":231.55,"end":231.79},{"sentences":[{"text":"n.","start":231.70999,"end":232.20999,"sentiment":"neutral","sentiment_score":0.023984340950846672}],"sentiment":"neutral","sentiment_score":0.023984340950846672,"channel":1,"num_words":1,"start":231.70999,"end":232.20999},{"sentences":[{"text":"the back of it yeah.","start":231.79,"end":233.33,"sentiment":"neutral","sentiment_score":0.03031502030789852}],"sentiment":"neutral","sentiment_score":0.03031502030789852,"channel":0,"num_words":5,"start":231.79,"end":233.33},{"sentences":[{"text":"Yeah.","start":233.70999,"end":234.03,"sentiment":"neutral","sentiment_score":0.03641851991415024}],"sentiment":"neutral","sentiment_score":0.03641851991415024,"channel":1,"num_words":1,"start":233.70999,"end":234.03},{"sentences":[{"text":"It","start":233.79,"end":234.03,"sentiment":"neutral","sentiment_score":0.022179793566465374}],"sentiment":"neutral","sentiment_score":0.022179793566465374,"channel":0,"num_words":1,"start":233.79,"end":234.03},{"sentences":[{"text":"It's","start":234.03,"end":234.34999,"sentiment":"neutral","sentiment_score":0.031869642436504364}],"sentiment":"neutral","sentiment_score":0.031869642436504364,"channel":1,"num_words":1,"start":234.03,"end":234.34999},{"sentences":[{"text":"says","start":234.03,"end":234.53,"sentiment":"neutral","sentiment_score":0.025711461901664737}],"sentiment":"neutral","sentiment_score":0.025711461901664737,"channel":0,"num_words":1,"start":234.03,"end":234.53},{"sentences":[{"text":"w n.","start":234.34999,"end":235.17,"sentiment":"neutral","sentiment_score":0.024743403308093548}],"sentiment":"neutral","sentiment_score":0.024743403308093548,"channel":1,"num_words":2,"start":234.34999,"end":235.17},{"sentences":[{"text":"w a n.","start":234.75,"end":235.79,"sentiment":"neutral","sentiment_score":0.020584496359030407},{"text":"Yeah.","start":235.79,"end":236.29,"sentiment":"neutral","sentiment_score":0.05572795867919922}],"sentiment":"neutral","sentiment_score":0.02937036193907261,"channel":0,"num_words":4,"start":234.75,"end":236.29},{"sentences":[{"text":"Yes.","start":236.43,"end":236.93,"sentiment":"neutral","sentiment_score":0.07995077967643738}],"sentiment":"neutral","sentiment_score":0.07995077967643738,"channel":1,"num_words":1,"start":236.43,"end":236.93},{"sentences":[{"text":"Yeah.","start":236.51,"end":236.83,"sentiment":"neutral","sentiment_score":0.08211719989776611},{"text":"Connect the yellow cable there.","start":236.83,"end":238.815,"sentiment":"neutral","sentiment_score":0.08896206915378571},{"text":"And","start":239.13501,"end":239.375,"sentiment":"neutral","sentiment_score":0.06066064536571503}],"sentiment":"neutral","sentiment_score":0.0839411701474871,"channel":0,"num_words":7,"start":236.51,"end":239.375},{"sentences":[{"text":"Yeah.","start":239.35501,"end":239.85501,"sentiment":"neutral","sentiment_score":0.06771646440029144}],"sentiment":"neutral","sentiment_score":0.06771646440029144,"channel":1,"num_words":1,"start":239.35501,"end":239.85501},{"sentences":[{"text":"the other end of the cable should be","start":239.375,"end":242.335,"sentiment":"neutral","sentiment_score":0.05342854536138475}],"sentiment":"neutral","sentiment_score":0.05342854536138475,"channel":0,"num_words":8,"start":239.375,"end":242.335},{"sentences":[{"text":"Uh-huh.","start":242.07501,"end":242.57501,"sentiment":"neutral","sentiment_score":0.04731244221329689}],"sentiment":"neutral","sentiment_score":0.04731244221329689,"channel":1,"num_words":1,"start":242.07501,"end":242.57501},{"sentences":[{"text":"at the black box on your wall,","start":242.335,"end":244.835,"sentiment":"neutral","sentiment_score":0.0519916122513158}],"sentiment":"neutral","sentiment_score":0.0519916122513158,"channel":0,"num_words":7,"start":242.335,"end":244.835},{"sentences":[{"text":"Yes.","start":244.55501,"end":245.05501,"sentiment":"neutral","sentiment_score":0.0623062402009964}],"sentiment":"neutral","sentiment_score":0.0623062402009964,"channel":1,"num_words":1,"start":244.55501,"end":245.05501},{"sentences":[{"text":"the one","start":244.975,"end":245.63501,"sentiment":"neutral","sentiment_score":0.038875602185726166}],"sentiment":"neutral","sentiment_score":0.038875602185726166,"channel":0,"num_words":2,"start":244.975,"end":245.63501},{"sentences":[{"text":"Yeah.","start":245.195,"end":245.695,"sentiment":"neutral","sentiment_score":0.03909555450081825}],"sentiment":"neutral","sentiment_score":0.03909555450081825,"channel":1,"num_words":1,"start":245.195,"end":245.695},{"sentences":[{"text":"at","start":246.495,"end":246.895,"sentiment":"neutral","sentiment_score":0.025119751691818237}],"sentiment":"neutral","sentiment_score":0.025119751691818237,"channel":0,"num_words":1,"start":246.495,"end":246.895},{"sentences":[{"text":"Yes.","start":246.55501,"end":247.05501,"sentiment":"neutral","sentiment_score":0.04231584817171097}],"sentiment":"neutral","sentiment_score":0.04231584817171097,"channel":1,"num_words":1,"start":246.55501,"end":247.05501},{"sentences":[{"text":"the first port.","start":246.895,"end":248.175,"sentiment":"neutral","sentiment_score":0.032182940592368446},{"text":"Can you read what is the first port?","start":248.175,"end":250.195,"sentiment":"neutral","sentiment_score":0.019723424687981606}],"sentiment":"neutral","sentiment_score":0.02312147448008711,"channel":0,"num_words":11,"start":246.895,"end":250.195},{"sentences":[{"text":"Instead one number one.","start":251.595,"end":253.27501,"sentiment":"neutral","sentiment_score":-0.0036849533207714558},{"text":"It's a yellow one, and it said one.","start":253.27501,"end":256.18,"sentiment":"neutral","sentiment_score":0.00502835214138031}],"sentiment":"neutral","sentiment_score":0.0021239169873297215,"channel":1,"num_words":12,"start":251.595,"end":256.18},{"sentences":[{"text":"It says one only.","start":256.59,"end":257.89,"sentiment":"neutral","sentiment_score":-0.006968032103031874}],"sentiment":"neutral","sentiment_score":-0.006968032103031874,"channel":0,"num_words":4,"start":256.59,"end":257.89},{"sentences":[{"text":"Yeah.","start":258.96,"end":259.28,"sentiment":"neutral","sentiment_score":0.012518804520368576},{"text":"It's under it says","start":259.28,"end":260.82,"sentiment":"neutral","sentiment_score":0.0011376525508239865}],"sentiment":"neutral","sentiment_score":0.0034138829447329043,"channel":1,"num_words":5,"start":258.96,"end":260.82},{"sentences":[{"text":"Not","start":261.87,"end":262.27,"sentiment":"neutral","sentiment_score":-0.0019058529287576675}],"sentiment":"neutral","sentiment_score":-0.0019058529287576675,"channel":0,"num_words":1,"start":261.87,"end":262.27},{"sentences":[{"text":"e t","start":261.92,"end":262.56,"sentiment":"neutral","sentiment_score":0.00039071962237358093}],"sentiment":"neutral","sentiment_score":0.00039071962237358093,"channel":1,"num_words":2,"start":261.92,"end":262.56},{"sentences":[{"text":"Ethernet.","start":262.27,"end":262.77,"sentiment":"neutral","sentiment_score":-0.015267246402800083}],"sentiment":"neutral","sentiment_score":-0.015267246402800083,"channel":0,"num_words":1,"start":262.27,"end":262.77},{"sentences":[{"text":"h e r, like, Ethernet.","start":262.56,"end":265.54,"sentiment":"neutral","sentiment_score":0.01767875291407108}],"sentiment":"neutral","sentiment_score":0.01767875291407108,"channel":1,"num_words":5,"start":262.56,"end":265.54},{"sentences":[{"text":"Yeah.","start":266.75,"end":267.15,"sentiment":"neutral","sentiment_score":0.08997344225645065},{"text":"That's correct.","start":267.15,"end":267.89,"sentiment":"neutral","sentiment_score":0.18732690066099167},{"text":"Kindly connect it there.","start":270.915,"end":273.175,"sentiment":"neutral","sentiment_score":0.13052094914019108}],"sentiment":"neutral","sentiment_score":0.14095872001988546,"channel":0,"num_words":7,"start":266.75,"end":273.175},{"sentences":[{"text":"Yeah.","start":274.545,"end":274.945,"sentiment":"neutral","sentiment_score":0.08300794661045074},{"text":"I already connected.","start":274.945,"end":275.92502,"sentiment":"neutral","sentiment_score":0.07808792094389598}],"sentiment":"neutral","sentiment_score":0.07931792736053467,"channel":1,"num_words":4,"start":274.545,"end":275.92502},{"sentences":[{"text":"Mhmm.","start":276.91498,"end":277.41498,"sentiment":"neutral","sentiment_score":0.023172687739133835},{"text":"So are you able to log in to the router's interface or not yet?","start":278.595,"end":284.09,"sentiment":"neutral","sentiment_score":0.016753603305135454}],"sentiment":"neutral","sentiment_score":0.017181542267402015,"channel":0,"num_words":15,"start":276.91498,"end":284.09},{"sentences":[{"text":"What do you mean?","start":286.55,"end":287.43,"sentiment":"neutral","sentiment_score":-0.05262754950672388},{"text":"Log in to what?","start":287.43,"end":288.31,"sentiment":"neutral","sentiment_score":-0.036803195253014565},{"text":"Sorry.","start":288.31,"end":288.63,"sentiment":"neutral","sentiment_score":-0.30491071939468384},{"text":"I don't I don't understand you.","start":288.63,"end":290.25,"sentiment":"negative","sentiment_score":-0.43493522703647614}],"sentiment":"neutral","sentiment_score":-0.2181496707101663,"channel":1,"num_words":15,"start":286.55,"end":290.25},{"sentences":[{"text":"Okay.","start":291.59,"end":291.83,"sentiment":"neutral","sentiment_score":-0.04738638550043106},{"text":"Can you do you have a laptop or computer?","start":291.83,"end":294.49,"sentiment":"neutral","sentiment_score":-0.038765216867129006}],"sentiment":"neutral","sentiment_score":-0.039627333730459215,"channel":0,"num_words":10,"start":291.59,"end":294.49},{"sentences":[{"text":"No.","start":296.01498,"end":296.335,"sentiment":"neutral","sentiment_score":-0.14644363522529602},{"text":"I use my phone to set up.","start":296.335,"end":298.275,"sentiment":"neutral","sentiment_score":-0.10839903780392238}],"sentiment":"neutral","sentiment_score":-0.11315461248159409,"channel":1,"num_words":8,"start":296.01498,"end":298.275},{"sentences":[{"text":"Okay.","start":299.595,"end":299.915,"sentiment":"neutral","sentiment_score":0.006898760795593262},{"text":"We can use your phone, but, yeah, sometimes phone is not working.","start":299.915,"end":303.455,"sentiment":"neutral","sentiment_score":-0.1627610300978025}],"sentiment":"neutral","sentiment_score":-0.14971027695215666,"channel":0,"num_words":13,"start":299.595,"end":303.455},{"sentences":[{"text":"Oh,","start":304.735,"end":305.235,"sentiment":"neutral","sentiment_score":0.00272570364177227}],"sentiment":"neutral","sentiment_score":0.00272570364177227,"channel":1,"num_words":1,"start":304.735,"end":305.235},{"sentences":[{"text":"Yeah.","start":305.995,"end":306.495,"sentiment":"neutral","sentiment_score":0.007640223950147629},{"text":"So but yeah.","start":306.795,"end":307.515,"sentiment":"neutral","sentiment_score":0.013943454871575037},{"text":"But we can try.","start":307.515,"end":308.655,"sentiment":"neutral","sentiment_score":0.05945083871483803},{"text":"Please connect your phone to the router's Wi Fi.","start":308.715,"end":311.375,"sentiment":"neutral","sentiment_score":0.05556643050577906}],"sentiment":"neutral","sentiment_score":0.04631598929271979,"channel":0,"num_words":17,"start":305.995,"end":311.375},{"sentences":[{"text":"yeah.","start":313.42,"end":313.82,"sentiment":"neutral","sentiment_score":-0.0004507761041168123},{"text":"It's still disconnected.","start":313.82,"end":314.96002,"sentiment":"negative","sentiment_score":-0.35936738053957623},{"text":"Should I just disconnect the Wi Fi now?","start":318.54,"end":321.36002,"sentiment":"neutral","sentiment_score":-0.23027814365923405}],"sentiment":"neutral","sentiment_score":-0.24339817224972649,"channel":1,"num_words":12,"start":313.42,"end":321.36002},{"sentences":[{"text":"Okay.","start":323.42,"end":323.82,"sentiment":"neutral","sentiment_score":-0.06472168117761612},{"text":"Hang on.","start":323.82,"end":324.56,"sentiment":"neutral","sentiment_score":-0.060331959277391434}],"sentiment":"neutral","sentiment_score":-0.06179519991079966,"channel":0,"num_words":3,"start":323.42,"end":324.56},{"sentences":[{"text":"Mhmm.","start":325.205,"end":325.705,"sentiment":"neutral","sentiment_score":-0.009040020406246184}],"sentiment":"neutral","sentiment_score":-0.009040020406246184,"channel":1,"num_words":1,"start":325.205,"end":325.705},{"sentences":[{"text":"Hello?","start":362.395,"end":362.895,"sentiment":"neutral","sentiment_score":-0.004954105243086815}],"sentiment":"neutral","sentiment_score":-0.004954105243086815,"channel":0,"num_words":1,"start":362.395,"end":362.895},{"sentences":[{"text":"Hello?","start":363.615,"end":364.115,"sentiment":"neutral","sentiment_score":0.0022264141589403152}],"sentiment":"neutral","sentiment_score":0.0022264141589403152,"channel":1,"num_words":1,"start":363.615,"end":364.115},{"sentences":[{"text":"Yeah.","start":364.875,"end":365.375,"sentiment":"neutral","sentiment_score":0.03871910646557808},{"text":"Is it okay if I give you a callback?","start":367.05002,"end":368.81,"sentiment":"neutral","sentiment_score":0.07393171389897664},{"text":"I'll just check the network side on your end.","start":368.81,"end":371.29,"sentiment":"neutral","sentiment_score":0.030462624712122813},{"text":"Hang on.","start":371.29,"end":372.03,"sentiment":"neutral","sentiment_score":0.027579810470342636}],"sentiment":"neutral","sentiment_score":0.04921084642410278,"channel":0,"num_words":21,"start":364.875,"end":372.03},{"sentences":[{"text":"Sure.","start":373.13,"end":373.61,"sentiment":"neutral","sentiment_score":0.11392782628536224},{"text":"But, actually, I","start":373.61,"end":374.57,"sentiment":"neutral","sentiment_score":0.028092844411730766}],"sentiment":"neutral","sentiment_score":0.049551589880138636,"channel":1,"num_words":4,"start":373.13,"end":374.57},{"sentences":[{"text":"Yeah.","start":374.33002,"end":374.83002,"sentiment":"neutral","sentiment_score":0.019335780292749405}],"sentiment":"neutral","sentiment_score":0.019335780292749405,"channel":0,"num_words":1,"start":374.33002,"end":374.83002},{"sentences":[{"text":"I need to go to the school to pick up my daughter.","start":374.57,"end":376.97,"sentiment":"neutral","sentiment_score":-0.012113606246809164},{"text":"So I will go out, like, fifteen minutes afterwards.","start":376.97,"end":380.955,"sentiment":"neutral","sentiment_score":-0.0022230709178580176}],"sentiment":"neutral","sentiment_score":-0.007874805391544388,"channel":1,"num_words":21,"start":374.57,"end":380.955},{"sentences":[{"text":"Okay.","start":382.185,"end":382.685,"sentiment":"neutral","sentiment_score":0.08627823740243912},{"text":"Let's just proceed then.","start":383.385,"end":385.005,"sentiment":"neutral","sentiment_score":0.09520372189581394},{"text":"Just check it later.","start":385.545,"end":387.005,"sentiment":"neutral","sentiment_score":0.061022376641631126},{"text":"Okay.","start":387.70502,"end":388.20502,"sentiment":"neutral","sentiment_score":0.08146955072879791},{"text":"Please, yeah, connect your phone to the router even though it has no Internet connection yet.","start":388.505,"end":395.725,"sentiment":"neutral","sentiment_score":0.023234276100993156}],"sentiment":"neutral","sentiment_score":0.04478463845757338,"channel":0,"num_words":26,"start":382.185,"end":395.725},{"sentences":[{"text":"Okay.","start":397.55002,"end":397.95,"sentiment":"neutral","sentiment_score":0.00979730859398842},{"text":"Now I disconnected it.","start":397.95,"end":399.73,"sentiment":"neutral","sentiment_score":-0.019920424092561007}],"sentiment":"neutral","sentiment_score":-0.013976877555251122,"channel":1,"num_words":5,"start":397.55002,"end":399.73},{"sentences":[{"text":"It's connected?","start":401.06,"end":401.88,"sentiment":"neutral","sentiment_score":-0.002230040729045868}],"sentiment":"neutral","sentiment_score":-0.002230040729045868,"channel":0,"num_words":2,"start":401.06,"end":401.88},{"sentences":[{"text":"You mean,","start":403.63,"end":404.19,"sentiment":"neutral","sentiment_score":-0.02263206336647272}],"sentiment":"neutral","sentiment_score":-0.02263206336647272,"channel":1,"num_words":2,"start":403.63,"end":404.19},{"sentences":[{"text":"It","start":404.02,"end":404.34,"sentiment":"neutral","sentiment_score":-0.01926354505121708}],"sentiment":"neutral","sentiment_score":-0.01926354505121708,"channel":0,"num_words":1,"start":404.02,"end":404.34},{"sentences":[{"text":"I","start":404.19,"end":404.35,"sentiment":"neutral","sentiment_score":-0.035619378089904785}],"sentiment":"neutral","sentiment_score":-0.035619378089904785,"channel":1,"num_words":1,"start":404.19,"end":404.35},{"sentences":[{"text":"should","start":404.34,"end":404.66,"sentiment":"neutral","sentiment_score":-0.03458094596862793}],"sentiment":"neutral","sentiment_score":-0.03458094596862793,"channel":0,"num_words":1,"start":404.34,"end":404.66},{"sentences":[{"text":"need to","start":404.35,"end":404.67,"sentiment":"neutral","sentiment_score":-0.03656496852636337}],"sentiment":"neutral","sentiment_score":-0.03656496852636337,"channel":1,"num_words":2,"start":404.35,"end":404.67},{"sentences":[{"text":"be","start":404.66,"end":404.9,"sentiment":"neutral","sentiment_score":-0.03997059538960457}],"sentiment":"neutral","sentiment_score":-0.03997059538960457,"channel":0,"num_words":1,"start":404.66,"end":404.9},{"sentences":[{"text":"connect?","start":404.67,"end":405.17,"sentiment":"neutral","sentiment_score":-0.0271393284201622}],"sentiment":"neutral","sentiment_score":-0.0271393284201622,"channel":1,"num_words":1,"start":404.67,"end":405.17},{"sentences":[{"text":"connected.","start":404.9,"end":405.4,"sentiment":"neutral","sentiment_score":-0.012216128408908844},{"text":"Yeah.","start":405.94,"end":406.44,"sentiment":"neutral","sentiment_score":0.009952908381819723}],"sentiment":"neutral","sentiment_score":-0.0011316100135445603,"channel":0,"num_words":2,"start":404.9,"end":406.44},{"sentences":[{"text":"Yeah.","start":406.345,"end":406.845,"sentiment":"neutral","sentiment_score":0.014689883217215538},{"text":"Actually, I already connect","start":407.065,"end":408.345,"sentiment":"neutral","sentiment_score":0.004860962275415659}],"sentiment":"neutral","sentiment_score":0.006826746463775635,"channel":1,"num_words":5,"start":406.345,"end":408.345},{"sentences":[{"text":"Here.","start":408.03497,"end":408.435,"sentiment":"neutral","sentiment_score":0.009275584481656551}],"sentiment":"neutral","sentiment_score":0.009275584481656551,"channel":0,"num_words":1,"start":408.03497,"end":408.435},{"sentences":[{"text":"with","start":408.345,"end":408.665,"sentiment":"neutral","sentiment_score":-0.0014365054666996002}],"sentiment":"neutral","sentiment_score":-0.0014365054666996002,"channel":1,"num_words":1,"start":408.345,"end":408.665},{"sentences":[{"text":"Mhmm.","start":408.435,"end":408.935,"sentiment":"neutral","sentiment_score":-0.010309732519090176}],"sentiment":"neutral","sentiment_score":-0.010309732519090176,"channel":0,"num_words":1,"start":408.435,"end":408.935},{"sentences":[{"text":"the Internet.","start":408.665,"end":409.405,"sentiment":"neutral","sentiment_score":-0.03320930525660515},{"text":"I already connect with the Wi Fi, but it showed under the Wi Fi's name, it showed disconnected.","start":409.465,"end":415.405,"sentiment":"neutral","sentiment_score":-0.0842819017254644}],"sentiment":"neutral","sentiment_score":-0.07917464207857847,"channel":1,"num_words":20,"start":408.665,"end":415.405},{"sentences":[{"text":"Yeah.","start":418.995,"end":419.395,"sentiment":"neutral","sentiment_score":-0.09122611582279204},{"text":"Because there's no Internet connection yet.","start":419.395,"end":421.65,"sentiment":"neutral","sentiment_score":-0.31066785752773285},{"text":"Open a browser like a Safari, Google,","start":421.97,"end":425.27,"sentiment":"neutral","sentiment_score":-0.061453708580562046}],"sentiment":"neutral","sentiment_score":-0.17038637293236597,"channel":0,"num_words":14,"start":418.995,"end":425.27},{"sentences":[{"text":"Yes.","start":426.24,"end":426.74,"sentiment":"neutral","sentiment_score":-0.004282103851437569},{"text":"I opened.","start":427.36002,"end":428.02,"sentiment":"neutral","sentiment_score":-0.005026689730584621}],"sentiment":"neutral","sentiment_score":-0.0047784944375356036,"channel":1,"num_words":3,"start":426.24,"end":428.02},{"sentences":[{"text":"then type in the IP address that you can see under meet your router.","start":431.33,"end":436.31,"sentiment":"neutral","sentiment_score":-0.012326835920768124}],"sentiment":"neutral","sentiment_score":-0.012326835920768124,"channel":0,"num_words":14,"start":431.33,"end":436.31},{"sentences":[{"text":"I typed what?","start":438.44498,"end":439.585,"sentiment":"neutral","sentiment_score":-0.006885748356580734}],"sentiment":"neutral","sentiment_score":-0.006885748356580734,"channel":1,"num_words":3,"start":438.44498,"end":439.585},{"sentences":[{"text":"IP add can you see IP address at the back of your router?","start":441.745,"end":445.445,"sentiment":"neutral","sentiment_score":-0.010475887988622371},{"text":"There should be a sticker written IP address.","start":445.66498,"end":449.685,"sentiment":"neutral","sentiment_score":-0.01034730754327029}],"sentiment":"neutral","sentiment_score":-0.010426904961821578,"channel":0,"num_words":21,"start":441.745,"end":449.685},{"sentences":[{"text":"Yes.","start":450.78,"end":451.28,"sentiment":"neutral","sentiment_score":0.01081273891031742},{"text":"What should I put in?","start":456.22,"end":457.84,"sentiment":"neutral","sentiment_score":-0.002768826112151146}],"sentiment":"neutral","sentiment_score":-0.0005052319417397184,"channel":1,"num_words":6,"start":450.78,"end":457.84},{"sentences":[{"text":"Usually, it's something like one nine two dot one six eight dot one dot one or similar.","start":469.215,"end":475.79,"sentiment":"neutral","sentiment_score":-0.026288096299942804}],"sentiment":"neutral","sentiment_score":-0.026288096299942804,"channel":0,"num_words":17,"start":469.215,"end":475.79},{"sentences":[{"text":"Oh, yeah.","start":476.64,"end":477.2,"sentiment":"neutral","sentiment_score":0.03307789005339146},{"text":"I know what you mean.","start":477.2,"end":478.16,"sentiment":"neutral","sentiment_score":0.03613458871841431},{"text":"And I will","start":478.16,"end":478.96,"sentiment":"neutral","sentiment_score":0.0345795564353466}],"sentiment":"neutral","sentiment_score":0.03505673930048943,"channel":1,"num_words":10,"start":476.64,"end":478.96},{"sentences":[{"text":"Yeah.","start":478.88998,"end":479.38998,"sentiment":"neutral","sentiment_score":0.044007837772369385}],"sentiment":"neutral","sentiment_score":0.044007837772369385,"channel":0,"num_words":1,"start":478.88998,"end":479.38998},{"sentences":[{"text":"put in now.","start":478.96,"end":480.26,"sentiment":"neutral","sentiment_score":0.03898378275334835}],"sentiment":"neutral","sentiment_score":0.03898378275334835,"channel":1,"num_words":3,"start":478.96,"end":480.26},{"sentences":[{"text":"Yeah.","start":480.33,"end":480.65,"sentiment":"neutral","sentiment_score":0.08440466225147247},{"text":"Just copy it as it is.","start":480.65,"end":482.43,"sentiment":"neutral","sentiment_score":0.1059928685426712},{"text":"Then once entered, it will bring you to a web page where it will ask a default username and password.","start":482.49,"end":490.19,"sentiment":"neutral","sentiment_score":0.07753584142774343},{"text":"Kindly use the username and password as well at the back of your router.","start":490.755,"end":495.33502,"sentiment":"neutral","sentiment_score":0.08071628771722317}],"sentiment":"neutral","sentiment_score":0.08295382268545104,"channel":0,"num_words":41,"start":480.33,"end":495.33502},{"sentences":[{"text":"Yep.","start":496.095,"end":496.595,"sentiment":"neutral","sentiment_score":0.0760602205991745}],"sentiment":"neutral","sentiment_score":0.0760602205991745,"channel":1,"num_words":1,"start":496.095,"end":496.595},{"sentences":[{"text":"Mhmm.","start":497.15503,"end":497.65503,"sentiment":"neutral","sentiment_score":0.057423029094934464}],"sentiment":"neutral","sentiment_score":0.057423029094934464,"channel":0,"num_words":1,"start":497.15503,"end":497.65503},{"sentences":[{"text":"Okay.","start":512.91003,"end":513.23,"sentiment":"neutral","sentiment_score":0.07293122261762619},{"text":"I already logged in now.","start":513.23,"end":514.61,"sentiment":"neutral","sentiment_score":0.07806073799729348}],"sentiment":"neutral","sentiment_score":0.07720581876734893,"channel":1,"num_words":6,"start":512.91003,"end":514.61},{"sentences":[{"text":"Okay.","start":523.875,"end":524.115,"sentiment":"neutral","sentiment_score":0.08742766082286835},{"text":"Kindly look for PPPoE settings option, usually under Internet or one settings, w a n settings.","start":524.115,"end":534.375,"sentiment":"neutral","sentiment_score":0.04425803245976567}],"sentiment":"neutral","sentiment_score":0.046797422363477593,"channel":0,"num_words":17,"start":523.875,"end":534.375},{"sentences":[{"text":"So, actually, here I can see network map, Internet, wire wireless, OneMesh, guest network, parental controls, IPTV, TP Link cloud.","start":536.83997,"end":549.64,"sentiment":"neutral","sentiment_score":0.06958521734923125},{"text":"That's all.","start":549.64,"end":550.335,"sentiment":"neutral","sentiment_score":0.04396046698093414}],"sentiment":"neutral","sentiment_score":0.06725569458847697,"channel":1,"num_words":22,"start":536.83997,"end":550.335},{"sentences":[{"text":"There's no settings?","start":551.78503,"end":552.84503,"sentiment":"neutral","sentiment_score":-0.0844653844833374}],"sentiment":"neutral","sentiment_score":-0.0844653844833374,"channel":0,"num_words":3,"start":551.78503,"end":552.84503},{"sentences":[{"text":"No settings.","start":555.455,"end":556.195,"sentiment":"neutral","sentiment_score":-0.10745282471179962}],"sentiment":"neutral","sentiment_score":-0.10745282471179962,"channel":1,"num_words":2,"start":555.455,"end":556.195},{"sentences":[{"text":"How about Internet?","start":557.065,"end":558.205,"sentiment":"neutral","sentiment_score":-0.048770746837059654}],"sentiment":"neutral","sentiment_score":-0.048770746837059654,"channel":0,"num_words":3,"start":557.065,"end":558.205},{"sentences":[{"text":"Oh, yeah.","start":559.53503,"end":560.195,"sentiment":"neutral","sentiment_score":-0.00598387885838747},{"text":"When I yeah.","start":560.495,"end":562.895,"sentiment":"neutral","sentiment_score":-0.004002796486020088},{"text":"Internet.","start":562.895,"end":563.395,"sentiment":"neutral","sentiment_score":-0.0012906547635793686},{"text":"Yes.","start":563.61505,"end":563.935,"sentiment":"neutral","sentiment_score":0.02409931644797325},{"text":"I can set.","start":563.935,"end":564.75,"sentiment":"neutral","sentiment_score":0.029731675361593563}],"sentiment":"neutral","sentiment_score":0.008802754059433936,"channel":1,"num_words":10,"start":559.53503,"end":564.75},{"sentences":[{"text":"So the ISP list, what should I choose?","start":565.71,"end":568.59,"sentiment":"neutral","sentiment_score":0.0037333836662583053},{"text":"May I","start":568.59,"end":569.41,"sentiment":"neutral","sentiment_score":-0.04277503117918968}],"sentiment":"neutral","sentiment_score":-0.005568299302831292,"channel":1,"num_words":10,"start":565.71,"end":569.41},{"sentences":[{"text":"Sorry.","start":571.71,"end":572.02997,"sentiment":"neutral","sentiment_score":-0.06786579638719559},{"text":"For the?","start":572.02997,"end":572.77,"sentiment":"neutral","sentiment_score":-0.040084388107061386}],"sentiment":"neutral","sentiment_score":-0.04934485753377279,"channel":0,"num_words":3,"start":571.71,"end":572.77},{"sentences":[{"text":"ask?","start":572.91,"end":573.41,"sentiment":"neutral","sentiment_score":-0.037661485373973846},{"text":"ISP list.","start":573.63,"end":574.77,"sentiment":"neutral","sentiment_score":-0.02763335034251213}],"sentiment":"neutral","sentiment_score":-0.030976062019666035,"channel":1,"num_words":3,"start":572.91,"end":574.77},{"sentences":[{"text":"Can you skip that one?","start":577.765,"end":579.305,"sentiment":"neutral","sentiment_score":-0.047392547875642774},{"text":"Can you see a PPPoE, like, connection type?","start":579.845,"end":583.70496,"sentiment":"neutral","sentiment_score":-0.007091816049069166}],"sentiment":"neutral","sentiment_score":-0.022592097520828247,"channel":0,"num_words":13,"start":577.765,"end":583.70496},{"sentences":[{"text":"Oh, yes.","start":584.315,"end":584.875,"sentiment":"neutral","sentiment_score":0.024975492618978024}],"sentiment":"neutral","sentiment_score":0.024975492618978024,"channel":1,"num_words":2,"start":584.315,"end":584.875},{"sentences":[{"text":"It's","start":584.565,"end":584.885,"sentiment":"neutral","sentiment_score":0.018847068771719933}],"sentiment":"neutral","sentiment_score":0.018847068771719933,"channel":0,"num_words":1,"start":584.565,"end":584.885},{"sentences":[{"text":"I","start":584.875,"end":585.115,"sentiment":"neutral","sentiment_score":0.021987032145261765}],"sentiment":"neutral","sentiment_score":0.021987032145261765,"channel":1,"num_words":1,"start":584.875,"end":585.115},{"sentences":[{"text":"asking","start":584.885,"end":585.285,"sentiment":"neutral","sentiment_score":0.015755372121930122}],"sentiment":"neutral","sentiment_score":0.015755372121930122,"channel":0,"num_words":1,"start":584.885,"end":585.285},{"sentences":[{"text":"see","start":585.115,"end":585.615,"sentiment":"neutral","sentiment_score":0.01053199078887701}],"sentiment":"neutral","sentiment_score":0.01053199078887701,"channel":1,"num_words":1,"start":585.115,"end":585.615},{"sentences":[{"text":"for a connection type.","start":585.285,"end":586.485,"sentiment":"neutral","sentiment_score":0.00691617582924664},{"text":"Yeah.","start":586.485,"end":586.985,"sentiment":"neutral","sentiment_score":0.046557679772377014}],"sentiment":"neutral","sentiment_score":0.014844476617872715,"channel":0,"num_words":5,"start":585.285,"end":586.985},{"sentences":[{"text":"it.","start":587.035,"end":587.19495,"sentiment":"neutral","sentiment_score":0.03714951500296593},{"text":"Yeah.","start":587.19495,"end":587.69495,"sentiment":"neutral","sentiment_score":0.06799639761447906}],"sentiment":"neutral","sentiment_score":0.052572956308722496,"channel":1,"num_words":2,"start":587.035,"end":587.69495},{"sentences":[{"text":"Kindly choose","start":587.3,"end":588.01996,"sentiment":"neutral","sentiment_score":0.09866462275385857}],"sentiment":"neutral","sentiment_score":0.09866462275385857,"channel":0,"num_words":2,"start":587.3,"end":588.01996},{"sentences":[{"text":"It's","start":587.755,"end":588.255,"sentiment":"neutral","sentiment_score":0.10194261372089386}],"sentiment":"neutral","sentiment_score":0.10194261372089386,"channel":1,"num_words":1,"start":587.755,"end":588.255},{"sentences":[{"text":"PPPOE.","start":588.01996,"end":589.31995,"sentiment":"neutral","sentiment_score":0.10758382827043532}],"sentiment":"neutral","sentiment_score":0.10758382827043532,"channel":0,"num_words":1,"start":588.01996,"end":589.31995},{"sentences":[{"text":"yes.","start":589.51495,"end":589.915,"sentiment":"neutral","sentiment_score":0.11528848111629486},{"text":"Already.","start":589.915,"end":590.415,"sentiment":"neutral","sentiment_score":0.10856302082538603}],"sentiment":"neutral","sentiment_score":0.11192575097084045,"channel":1,"num_words":2,"start":589.51495,"end":590.415},{"sentences":[{"text":"Then it will ask you a username and password again.","start":591.77997,"end":594.66,"sentiment":"neutral","sentiment_score":0.09476852491497993},{"text":"Kindly type in the one that I provided via email.","start":594.66,"end":597.8,"sentiment":"neutral","sentiment_score":0.08202806264162063}],"sentiment":"neutral","sentiment_score":0.08839829377830029,"channel":0,"num_words":20,"start":591.77997,"end":597.8},{"sentences":[{"text":"Already.","start":598.47,"end":598.97,"sentiment":"neutral","sentiment_score":0.06547839194536209}],"sentiment":"neutral","sentiment_score":0.06547839194536209,"channel":1,"num_words":1,"start":598.47,"end":598.97},{"sentences":[{"text":"The PPPOE username, 1252@airtel.net.au?","start":607.265,"end":613.44,"sentiment":"neutral","sentiment_score":0.05013667792081833}],"sentiment":"neutral","sentiment_score":0.05013667792081833,"channel":0,"num_words":4,"start":607.265,"end":613.44},{"sentences":[{"text":"Yeah.","start":614.075,"end":614.475,"sentiment":"neutral","sentiment_score":0.05592825263738632},{"text":"I already typed them in.","start":614.475,"end":615.935,"sentiment":"neutral","sentiment_score":0.074387526512146}],"sentiment":"neutral","sentiment_score":0.07131098086635272,"channel":1,"num_words":6,"start":614.075,"end":615.935},{"sentences":[{"text":"Okay.","start":616.96,"end":617.46,"sentiment":"neutral","sentiment_score":0.10416001826524734},{"text":"And did you click save?","start":618.48,"end":621.3,"sentiment":"neutral","sentiment_score":0.11584867537021637},{"text":"Does it is it successful?","start":623.76,"end":625.38,"sentiment":"neutral","sentiment_score":0.15408848375082015}],"sentiment":"neutral","sentiment_score":0.13216780126094818,"channel":0,"num_words":11,"start":616.96,"end":625.38},{"sentences":[{"text":"Yes.","start":626.73,"end":627.23,"sentiment":"neutral","sentiment_score":0.06647161394357681}],"sentiment":"neutral","sentiment_score":0.06647161394357681,"channel":1,"num_words":1,"start":626.73,"end":627.23},{"sentences":[{"text":"Mhmm.","start":627.435,"end":627.935,"sentiment":"neutral","sentiment_score":0.003997985739260912}],"sentiment":"neutral","sentiment_score":0.003997985739260912,"channel":0,"num_words":1,"start":627.435,"end":627.935},{"sentences":[{"text":"Let me check.","start":627.52997,"end":628.59,"sentiment":"neutral","sentiment_score":-0.03250362599889437},{"text":"Now the Internet still disconnected.","start":629.29,"end":631.23,"sentiment":"neutral","sentiment_score":-0.257512629032135}],"sentiment":"neutral","sentiment_score":-0.17313425289466977,"channel":1,"num_words":8,"start":627.52997,"end":631.23},{"sentences":[{"text":"Okay.","start":634.635,"end":635.135,"sentiment":"neutral","sentiment_score":-0.09384750574827194},{"text":"Have you tried to did you reset the router already earlier before","start":635.355,"end":640.415,"sentiment":"neutral","sentiment_score":-0.07774190480510394}],"sentiment":"neutral","sentiment_score":-0.07898079718534763,"channel":0,"num_words":13,"start":634.635,"end":640.415},{"sentences":[{"text":"Yes.","start":640.925,"end":641.405,"sentiment":"neutral","sentiment_score":-0.027858281508088112}],"sentiment":"neutral","sentiment_score":-0.027858281508088112,"channel":1,"num_words":1,"start":640.925,"end":641.405},{"sentences":[{"text":"or","start":641.31,"end":641.79,"sentiment":"neutral","sentiment_score":-0.03441813960671425}],"sentiment":"neutral","sentiment_score":-0.03441813960671425,"channel":0,"num_words":1,"start":641.31,"end":641.79},{"sentences":[{"text":"I already","start":641.405,"end":641.985,"sentiment":"neutral","sentiment_score":-0.058686694130301476}],"sentiment":"neutral","sentiment_score":-0.058686694130301476,"channel":1,"num_words":2,"start":641.405,"end":641.985},{"sentences":[{"text":"no?","start":641.79,"end":642.29,"sentiment":"neutral","sentiment_score":-0.060374725610017776}],"sentiment":"neutral","sentiment_score":-0.060374725610017776,"channel":0,"num_words":1,"start":641.79,"end":642.29},{"sentences":[{"text":"I already reset it.","start":642.365,"end":643.825,"sentiment":"neutral","sentiment_score":-0.07643119990825653}],"sentiment":"neutral","sentiment_score":-0.07643119990825653,"channel":1,"num_words":4,"start":642.365,"end":643.825},{"sentences":[{"text":"Okay.","start":646.43,"end":646.93,"sentiment":"neutral","sentiment_score":-0.0031684134155511856},{"text":"Can we try it again?","start":647.79,"end":649.07,"sentiment":"neutral","sentiment_score":0.0013213243335485458},{"text":"Can we do reset again then enter the credentials again?","start":649.07,"end":652.52997,"sentiment":"neutral","sentiment_score":-0.013939319923520089}],"sentiment":"neutral","sentiment_score":-0.008497186936438084,"channel":0,"num_words":16,"start":646.43,"end":652.52997},{"sentences":[{"text":"Okay.","start":653.54,"end":654.04,"sentiment":"neutral","sentiment_score":-0.0011285748332738876}],"sentiment":"neutral","sentiment_score":-0.0011285748332738876,"channel":1,"num_words":1,"start":653.54,"end":654.04},{"sentences":[{"text":"Mhmm.","start":654.89496,"end":655.39496,"sentiment":"neutral","sentiment_score":-0.0009415866807103156}],"sentiment":"neutral","sentiment_score":-0.0009415866807103156,"channel":0,"num_words":1,"start":654.89496,"end":655.39496},{"sentences":[{"text":"Oh, I reset it.","start":655.86,"end":657.39996,"sentiment":"neutral","sentiment_score":-0.017148569459095597}],"sentiment":"neutral","sentiment_score":-0.017148569459095597,"channel":1,"num_words":4,"start":655.86,"end":657.39996},{"sentences":[{"text":"Is this router brand new or used already?","start":660.57495,"end":664.435,"sentiment":"neutral","sentiment_score":-0.03427509916946292}],"sentiment":"neutral","sentiment_score":-0.03427509916946292,"channel":0,"num_words":8,"start":660.57495,"end":664.435},{"sentences":[{"text":"Actually, the router I asked the staff when I do the inquiry about the package, and she text for me the pipe and and the model, she said it's compatible.","start":666.945,"end":678.885,"sentiment":"neutral","sentiment_score":0.03256140537559986}],"sentiment":"neutral","sentiment_score":0.03256140537559986,"channel":1,"num_words":30,"start":666.945,"end":678.885},{"sentences":[{"text":"Okay.","start":681.51,"end":682.01,"sentiment":"neutral","sentiment_score":0.01334787905216217},{"text":"But this is used already.","start":682.605,"end":684.385,"sentiment":"neutral","sentiment_score":-0.035289260745048526}],"sentiment":"neutral","sentiment_score":-0.02718307077884674,"channel":0,"num_words":6,"start":681.51,"end":684.385},{"sentences":[{"text":"I think so.","start":685.48,"end":686.27997,"sentiment":"neutral","sentiment_score":-0.01749603326121966},{"text":"Because because","start":686.27997,"end":687.24,"sentiment":"neutral","sentiment_score":-0.05617077648639679}],"sentiment":"neutral","sentiment_score":-0.03296593055129051,"channel":1,"num_words":5,"start":685.48,"end":687.24},{"sentences":[{"text":"Mhmm.","start":687.165,"end":687.665,"sentiment":"neutral","sentiment_score":-0.045374300330877304}],"sentiment":"neutral","sentiment_score":-0.045374300330877304,"channel":0,"num_words":1,"start":687.165,"end":687.665},{"sentences":[{"text":"this one is the last rent the the girl left for","start":687.24,"end":691.72,"sentiment":"neutral","sentiment_score":-0.08777222240513022}],"sentiment":"neutral","sentiment_score":-0.08777222240513022,"channel":1,"num_words":11,"start":687.24,"end":691.72},{"sentences":[{"text":"Okay.","start":691.485,"end":691.985,"sentiment":"neutral","sentiment_score":-0.03715246543288231}],"sentiment":"neutral","sentiment_score":-0.03715246543288231,"channel":0,"num_words":1,"start":691.485,"end":691.985},{"sentences":[{"text":"me.","start":691.72,"end":692.22,"sentiment":"neutral","sentiment_score":-0.033242568373680115}],"sentiment":"neutral","sentiment_score":-0.033242568373680115,"channel":1,"num_words":1,"start":691.72,"end":692.22},{"sentences":[{"text":"Okay.","start":692.285,"end":692.785,"sentiment":"neutral","sentiment_score":-0.021103370934724808},{"text":"Okay.","start":694.205,"end":694.705,"sentiment":"neutral","sentiment_score":-0.018970996141433716},{"text":"Yeah.","start":695.40497,"end":695.90497,"sentiment":"neutral","sentiment_score":-0.021134600043296817},{"text":"Let's just check again.","start":696.58,"end":697.94,"sentiment":"neutral","sentiment_score":-0.030584193766117096},{"text":"If we still cannot establish a connection, maybe the router is still locked in with the previous ISP.","start":697.94,"end":704.76,"sentiment":"neutral","sentiment_score":-0.24963522536887062}],"sentiment":"neutral","sentiment_score":-0.1870791919529438,"channel":0,"num_words":25,"start":692.285,"end":704.76},{"sentences":[{"text":"That's why for some reason, we cannot establish a new one manually.","start":705.3,"end":709.32,"sentiment":"neutral","sentiment_score":-0.29119909678896266}],"sentiment":"neutral","sentiment_score":-0.29119909678896266,"channel":0,"num_words":12,"start":705.3,"end":709.32},{"sentences":[{"text":"Oh, so","start":711.55,"end":712.13,"sentiment":"neutral","sentiment_score":-0.04189934581518173}],"sentiment":"neutral","sentiment_score":-0.04189934581518173,"channel":1,"num_words":2,"start":711.55,"end":712.13},{"sentences":[{"text":"Yeah.","start":712.185,"end":712.685,"sentiment":"neutral","sentiment_score":-0.05068039894104004}],"sentiment":"neutral","sentiment_score":-0.05068039894104004,"channel":0,"num_words":1,"start":712.185,"end":712.685},{"sentences":[{"text":"let me try again.","start":712.67,"end":714.13,"sentiment":"neutral","sentiment_score":-0.043487068731337786}],"sentiment":"neutral","sentiment_score":-0.043487068731337786,"channel":1,"num_words":4,"start":712.67,"end":714.13},{"sentences":[{"text":"Mhmm.","start":714.825,"end":715.325,"sentiment":"neutral","sentiment_score":0.011307967826724052},{"text":"But if ever you opt the twelve month contract that has a free router, if ever this still doesn't work, we can provide you a free one.","start":716.185,"end":727.16003,"sentiment":"neutral","sentiment_score":0.013390412623131717},{"text":"You just need to settle the delivery fee","start":727.16003,"end":729.82,"sentiment":"neutral","sentiment_score":-0.025024839211255312}],"sentiment":"neutral","sentiment_score":0.004795844304478831,"channel":0,"num_words":36,"start":714.825,"end":729.82},{"sentences":[{"text":"Yeah.","start":730.675,"end":731.175,"sentiment":"neutral","sentiment_score":0.006821952760219574}],"sentiment":"neutral","sentiment_score":0.006821952760219574,"channel":1,"num_words":1,"start":730.675,"end":731.175},{"sentences":[{"text":"before we","start":730.68005,"end":731.32,"sentiment":"neutral","sentiment_score":-0.03146165423095226}],"sentiment":"neutral","sentiment_score":-0.03146165423095226,"channel":0,"num_words":2,"start":730.68005,"end":731.32},{"sentences":[{"text":"I yeah.","start":731.23505,"end":732.51,"sentiment":"neutral","sentiment_score":0.011731257662177086},{"text":"I know.","start":732.51,"end":733.31006,"sentiment":"neutral","sentiment_score":0.02683768980205059},{"text":"Thank you.","start":733.31006,"end":733.87006,"sentiment":"neutral","sentiment_score":0.27753037214279175},{"text":"I just maybe I try again.","start":733.87006,"end":735.89,"sentiment":"neutral","sentiment_score":-0.05083979293704033}],"sentiment":"neutral","sentiment_score":0.027263323465983074,"channel":1,"num_words":12,"start":731.23505,"end":735.89},{"sentences":[{"text":"Sorry?","start":737.975,"end":738.475,"sentiment":"neutral","sentiment_score":-0.0767630934715271}],"sentiment":"neutral","sentiment_score":-0.0767630934715271,"channel":0,"num_words":1,"start":737.975,"end":738.475},{"sentences":[{"text":"Yeah.","start":739.31006,"end":739.79004,"sentiment":"neutral","sentiment_score":-0.0206159558147192}],"sentiment":"neutral","sentiment_score":-0.0206159558147192,"channel":1,"num_words":1,"start":739.31006,"end":739.79004},{"sentences":[{"text":"Yeah.","start":739.65497,"end":740.13495,"sentiment":"neutral","sentiment_score":-0.012838328257203102}],"sentiment":"neutral","sentiment_score":-0.012838328257203102,"channel":0,"num_words":1,"start":739.65497,"end":740.13495},{"sentences":[{"text":"I","start":739.79004,"end":740.27,"sentiment":"neutral","sentiment_score":-0.03451527655124664}],"sentiment":"neutral","sentiment_score":-0.03451527655124664,"channel":1,"num_words":1,"start":739.79004,"end":740.27},{"sentences":[{"text":"Let's","start":740.13495,"end":740.535,"sentiment":"neutral","sentiment_score":-0.04464913159608841}],"sentiment":"neutral","sentiment_score":-0.04464913159608841,"channel":0,"num_words":1,"start":740.13495,"end":740.535},{"sentences":[{"text":"I and","start":740.27,"end":740.75,"sentiment":"neutral","sentiment_score":-0.0522441603243351}],"sentiment":"neutral","sentiment_score":-0.0522441603243351,"channel":1,"num_words":2,"start":740.27,"end":740.75},{"sentences":[{"text":"try","start":740.535,"end":740.77496,"sentiment":"neutral","sentiment_score":-0.07133345305919647}],"sentiment":"neutral","sentiment_score":-0.07133345305919647,"channel":0,"num_words":1,"start":740.535,"end":740.77496},{"sentences":[{"text":"I","start":740.75,"end":740.91003,"sentiment":"neutral","sentiment_score":-0.06205505132675171}],"sentiment":"neutral","sentiment_score":-0.06205505132675171,"channel":1,"num_words":1,"start":740.75,"end":740.91003},{"sentences":[{"text":"again.","start":740.77496,"end":741.175,"sentiment":"neutral","sentiment_score":-0.05947417765855789}],"sentiment":"neutral","sentiment_score":-0.05947417765855789,"channel":0,"num_words":1,"start":740.77496,"end":741.175},{"sentences":[{"text":"know that's","start":740.91003,"end":741.55005,"sentiment":"neutral","sentiment_score":-0.06418907642364502}],"sentiment":"neutral","sentiment_score":-0.06418907642364502,"channel":1,"num_words":2,"start":740.91003,"end":741.55005},{"sentences":[{"text":"Yeah.","start":741.175,"end":741.675,"sentiment":"neutral","sentiment_score":-0.03119043819606304}],"sentiment":"neutral","sentiment_score":-0.03119043819606304,"channel":0,"num_words":1,"start":741.175,"end":741.675},{"sentences":[{"text":"on I try again first, maybe.","start":741.55005,"end":743.65,"sentiment":"neutral","sentiment_score":-0.0846225234369437}],"sentiment":"neutral","sentiment_score":-0.0846225234369437,"channel":1,"num_words":6,"start":741.55005,"end":743.65},{"sentences":[{"text":"Mhmm.","start":743.89496,"end":744.39496,"sentiment":"neutral","sentiment_score":-0.025379393249750137}],"sentiment":"neutral","sentiment_score":-0.025379393249750137,"channel":0,"num_words":1,"start":743.89496,"end":744.39496},{"sentences":[{"text":"Okay.","start":776.225,"end":776.725,"sentiment":"neutral","sentiment_score":-0.04428791254758835},{"text":"So now I already logged in and to the to the default access.","start":776.785,"end":782.485,"sentiment":"neutral","sentiment_score":0.11291506599921447},{"text":"So now it asked me to select the region.","start":783.02496,"end":786.01,"sentiment":"neutral","sentiment_score":0.08906201769908269},{"text":"I will select Australia and go next.","start":786.01,"end":788.75,"sentiment":"neutral","sentiment_score":0.10231266170740128}],"sentiment":"neutral","sentiment_score":0.0980451578895251,"channel":1,"num_words":30,"start":776.225,"end":788.75},{"sentences":[{"text":"Yeah.","start":788.38995,"end":788.88995,"sentiment":"positive","sentiment_score":0.41263967752456665},{"text":"Thank you.","start":789.35,"end":790.08997,"sentiment":"positive","sentiment_score":0.6087671518325806}],"sentiment":"positive","sentiment_score":0.5433913270632426,"channel":0,"num_words":3,"start":788.38995,"end":790.08997},{"sentences":[{"text":"And now it said ISP list.","start":794.73,"end":797.23,"sentiment":"neutral","sentiment_score":0.1912421410282453},{"text":"Should I choose another one?","start":797.465,"end":799.16504,"sentiment":"neutral","sentiment_score":0.04409696087241173}],"sentiment":"neutral","sentiment_score":0.12435796823013913,"channel":1,"num_words":11,"start":794.73,"end":799.16504},{"sentences":[{"text":"Can you skip it?","start":800.305,"end":801.525,"sentiment":"neutral","sentiment_score":-0.011223477777093649}],"sentiment":"neutral","sentiment_score":-0.011223477777093649,"channel":0,"num_words":4,"start":800.305,"end":801.525},{"sentences":[{"text":"Okay.","start":802.105,"end":802.605,"sentiment":"neutral","sentiment_score":0.031654082238674164},{"text":"So next.","start":802.745,"end":803.565,"sentiment":"neutral","sentiment_score":0.02431568782776594},{"text":"And the Internet connection type and the default one is PPPoE.","start":804.905,"end":809.405,"sentiment":"neutral","sentiment_score":0.046432852067730644}],"sentiment":"neutral","sentiment_score":0.04221763075994594,"channel":1,"num_words":14,"start":802.105,"end":809.405},{"sentences":[{"text":"Yeah.","start":810.77,"end":811.25,"sentiment":"neutral","sentiment_score":0.14500191807746887},{"text":"Correct.","start":811.25,"end":811.75,"sentiment":"neutral","sentiment_score":0.15217477083206177}],"sentiment":"neutral","sentiment_score":0.14858834445476532,"channel":0,"num_words":2,"start":810.77,"end":811.75},{"sentences":[{"text":"And now I I will type in the username and the password.","start":813.61005,"end":817.39,"sentiment":"neutral","sentiment_score":0.08596406318247318}],"sentiment":"neutral","sentiment_score":0.08596406318247318,"channel":1,"num_words":12,"start":813.61005,"end":817.39},{"sentences":[{"text":"Mhmm.","start":818.21,"end":818.71,"sentiment":"neutral","sentiment_score":0.03710145130753517}],"sentiment":"neutral","sentiment_score":0.03710145130753517,"channel":0,"num_words":1,"start":818.21,"end":818.71},{"sentences":[{"text":"Now I'm in the next step.","start":866.22504,"end":868.30505,"sentiment":"neutral","sentiment_score":0.0679912914832433},{"text":"It's the the smart","start":868.30505,"end":869.4,"sentiment":"neutral","sentiment_score":0.0695628970861435}],"sentiment":"neutral","sentiment_score":0.06861993372440338,"channel":1,"num_words":10,"start":866.22504,"end":869.4},{"sentences":[{"text":"Is there an option?","start":874.76996,"end":875.99,"sentiment":"neutral","sentiment_score":0.05679282918572426}],"sentiment":"neutral","sentiment_score":0.05679282918572426,"channel":0,"num_words":4,"start":874.76996,"end":875.99},{"sentences":[{"text":"connect.","start":876.28,"end":876.78,"sentiment":"neutral","sentiment_score":0.04634539783000946},{"text":"Yes.","start":876.92004,"end":877.32,"sentiment":"neutral","sentiment_score":0.06262440979480743},{"text":"Like smart connect.","start":877.32,"end":878.62,"sentiment":"neutral","sentiment_score":0.05962024504939715},{"text":"Should I choose should I cross its enable or not?","start":878.68005,"end":881.82,"sentiment":"neutral","sentiment_score":0.04016250064596534}],"sentiment":"neutral","sentiment_score":0.04596370328217745,"channel":1,"num_words":15,"start":876.28,"end":881.82},{"sentences":[{"text":"Can you skip it again?","start":883.145,"end":884.84503,"sentiment":"neutral","sentiment_score":0.0072893302887678145}],"sentiment":"neutral","sentiment_score":0.0072893302887678145,"channel":0,"num_words":5,"start":883.145,"end":884.84503},{"sentences":[{"text":"Sure.","start":885.765,"end":886.165,"sentiment":"neutral","sentiment_score":0.0671536847949028},{"text":"And also wireless network.","start":886.165,"end":887.945,"sentiment":"neutral","sentiment_score":0.043388343416154385},{"text":"Enable wireless radio.","start":888.485,"end":890.105,"sentiment":"neutral","sentiment_score":0.06015813102324804},{"text":"Should I choose it or not?","start":890.245,"end":891.445,"sentiment":"neutral","sentiment_score":0.03241586405783892},{"text":"Not?","start":891.445,"end":891.945,"sentiment":"neutral","sentiment_score":-0.02680025994777679}],"sentiment":"neutral","sentiment_score":0.03925842506190141,"channel":1,"num_words":15,"start":885.765,"end":891.945},{"sentences":[{"text":"Can you skip it as well?","start":893.33,"end":895.19,"sentiment":"neutral","sentiment_score":-0.009410743601620197}],"sentiment":"neutral","sentiment_score":-0.009410743601620197,"channel":0,"num_words":6,"start":893.33,"end":895.19},{"sentences":[{"text":"Oh, sure.","start":895.8,"end":896.46,"sentiment":"neutral","sentiment_score":0.03733091056346893}],"sentiment":"neutral","sentiment_score":0.03733091056346893,"channel":1,"num_words":2,"start":895.8,"end":896.46},{"sentences":[{"text":"Yeah.","start":896.85004,"end":897.25,"sentiment":"neutral","sentiment_score":0.0390717014670372},{"text":"What's important is we enter the credentials correctly.","start":897.25,"end":900.39,"sentiment":"neutral","sentiment_score":0.04051489243283868}],"sentiment":"neutral","sentiment_score":0.04035453788108296,"channel":0,"num_words":9,"start":896.85004,"end":900.39},{"sentences":[{"text":"Okay.","start":901.08,"end":901.32,"sentiment":"neutral","sentiment_score":0.034231945872306824},{"text":"Oh, yeah.","start":901.32,"end":902.06,"sentiment":"neutral","sentiment_score":0.03090001828968525},{"text":"And the the network the network name and the password, because it asked me to change the password for the router at the beginning.","start":902.12,"end":911.645,"sentiment":"neutral","sentiment_score":0.012431343784555793},{"text":"Should I put in the new password I changed or not?","start":911.86505,"end":915.565,"sentiment":"neutral","sentiment_score":-0.0028554895384745164}],"sentiment":"neutral","sentiment_score":0.009551943377836755,"channel":1,"num_words":38,"start":901.08,"end":915.565},{"sentences":[{"text":"Can you skip it","start":918.135,"end":919.355,"sentiment":"neutral","sentiment_score":-0.011601634323596954}],"sentiment":"neutral","sentiment_score":-0.011601634323596954,"channel":0,"num_words":4,"start":918.135,"end":919.355},{"sentences":[{"text":"Okay.","start":921.465,"end":921.78503,"sentiment":"neutral","sentiment_score":-0.021024152636528015},{"text":"So the password remains the default one, but the default one is not the one I changed.","start":921.78503,"end":927.31,"sentiment":"neutral","sentiment_score":-0.07668258271673146}],"sentiment":"neutral","sentiment_score":-0.07359044771227571,"channel":1,"num_words":18,"start":921.465,"end":927.31},{"sentences":[{"text":"again?","start":926.98,"end":927.48,"sentiment":"neutral","sentiment_score":-0.026288604363799095}],"sentiment":"neutral","sentiment_score":-0.026288604363799095,"channel":0,"num_words":1,"start":926.98,"end":927.48},{"sentences":[{"text":"Is that right?","start":927.31,"end":928.29004,"sentiment":"neutral","sentiment_score":0.010356051847338676}],"sentiment":"neutral","sentiment_score":0.010356051847338676,"channel":1,"num_words":3,"start":927.31,"end":928.29004},{"sentences":[{"text":"Sorry?","start":930.9,"end":931.4,"sentiment":"neutral","sentiment_score":-0.05066664516925812},{"text":"A Wi Fi password?","start":931.78,"end":932.84,"sentiment":"neutral","sentiment_score":-0.02721414715051651}],"sentiment":"neutral","sentiment_score":-0.03190464675426483,"channel":0,"num_words":5,"start":930.9,"end":932.84},{"sentences":[{"text":"Yes.","start":933.87,"end":934.35004,"sentiment":"neutral","sentiment_score":0.008890585042536259},{"text":"Should I","start":934.35004,"end":935.01,"sentiment":"neutral","sentiment_score":-0.001672321930527687}],"sentiment":"neutral","sentiment_score":0.0018486470604936283,"channel":1,"num_words":3,"start":933.87,"end":935.01},{"sentences":[{"text":"Mhmm.","start":934.935,"end":935.435,"sentiment":"neutral","sentiment_score":-0.004059441387653351}],"sentiment":"neutral","sentiment_score":-0.004059441387653351,"channel":0,"num_words":1,"start":934.935,"end":935.435},{"sentences":[{"text":"change it to the new one?","start":935.15,"end":936.99,"sentiment":"neutral","sentiment_score":-0.02831081487238407},{"text":"I already changed it because it asked me to change it","start":936.99,"end":940.575,"sentiment":"neutral","sentiment_score":-0.06843884695659984}],"sentiment":"neutral","sentiment_score":-0.05427601210334722,"channel":1,"num_words":17,"start":935.15,"end":940.575},{"sentences":[{"text":"Since","start":940.535,"end":940.935,"sentiment":"neutral","sentiment_score":-0.06590942293405533}],"sentiment":"neutral","sentiment_score":-0.06590942293405533,"channel":0,"num_words":1,"start":940.535,"end":940.935},{"sentences":[{"text":"at the beginning.","start":940.575,"end":941.395,"sentiment":"neutral","sentiment_score":-0.08205018192529678}],"sentiment":"neutral","sentiment_score":-0.08205018192529678,"channel":1,"num_words":3,"start":940.575,"end":941.395},{"sentences":[{"text":"it re yeah.","start":940.935,"end":942.295,"sentiment":"neutral","sentiment_score":-0.06164858490228653},{"text":"Since it reset it again since we reset","start":942.295,"end":945.975,"sentiment":"neutral","sentiment_score":-0.07514107041060925}],"sentiment":"neutral","sentiment_score":-0.07146130163561214,"channel":0,"num_words":11,"start":940.935,"end":945.975},{"sentences":[{"text":"Mhmm.","start":945.775,"end":946.275,"sentiment":"neutral","sentiment_score":-0.04800333082675934}],"sentiment":"neutral","sentiment_score":-0.04800333082675934,"channel":1,"num_words":1,"start":945.775,"end":946.275},{"sentences":[{"text":"it again, it will bring back to its default password.","start":945.975,"end":949.23,"sentiment":"neutral","sentiment_score":-0.05209632478654384}],"sentiment":"neutral","sentiment_score":-0.05209632478654384,"channel":0,"num_words":10,"start":945.975,"end":949.23},{"sentences":[{"text":"Okay.","start":950.17505,"end":950.67505,"sentiment":"neutral","sentiment_score":-0.04805758595466614}],"sentiment":"neutral","sentiment_score":-0.04805758595466614,"channel":1,"num_words":1,"start":950.17505,"end":950.67505},{"sentences":[{"text":"So kindly let's not change it for","start":950.41003,"end":955.13,"sentiment":"neutral","sentiment_score":-0.14117887509720667}],"sentiment":"neutral","sentiment_score":-0.14117887509720667,"channel":0,"num_words":7,"start":950.41003,"end":955.13},{"sentences":[{"text":"Okay.","start":955.04,"end":955.12,"sentiment":"neutral","sentiment_score":-0.08455287665128708},{"text":"Okay.","start":955.12,"end":955.62,"sentiment":"neutral","sentiment_score":-0.02862108312547207}],"sentiment":"neutral","sentiment_score":-0.056586979888379574,"channel":1,"num_words":2,"start":955.04,"end":955.62},{"sentences":[{"text":"now.","start":955.13,"end":955.63,"sentiment":"neutral","sentiment_score":-0.010639429092407228}],"sentiment":"neutral","sentiment_score":-0.010639429092407228,"channel":0,"num_words":1,"start":955.13,"end":955.63},{"sentences":[{"text":"Uh-huh.","start":955.92,"end":956.42,"sentiment":"neutral","sentiment_score":0.013007322326302528},{"text":"And now next step is please choose your current connection to continue.","start":956.72,"end":960.82,"sentiment":"neutral","sentiment_score":0.06138655419150988},{"text":"The first one is I have successfully reconnected to the router using the new wireless settings.","start":961.52,"end":967.14,"sentiment":"neutral","sentiment_score":0.18972669122740626},{"text":"The second one is I'm using a wired connection.","start":967.485,"end":970.705,"sentiment":"neutral","sentiment_score":0.07533093293507893},{"text":"Which one should I choose?","start":971.325,"end":972.625,"sentiment":"neutral","sentiment_score":0.04941848516464233}],"sentiment":"neutral","sentiment_score":0.10954288033725218,"channel":1,"num_words":43,"start":955.92,"end":972.625},{"sentences":[{"text":"Is there a skip option as well?","start":974.01495,"end":976.115,"sentiment":"neutral","sentiment_score":0.019290590126599585}],"sentiment":"neutral","sentiment_score":0.019290590126599585,"channel":0,"num_words":7,"start":974.01495,"end":976.115},{"sentences":[{"text":"No.","start":977.245,"end":977.745,"sentiment":"neutral","sentiment_score":-0.11936333775520323},{"text":"I have to choose one in in k in order to choose next.","start":978.045,"end":984.0,"sentiment":"neutral","sentiment_score":-0.06403515459253238}],"sentiment":"neutral","sentiment_score":-0.0679871676755803,"channel":1,"num_words":14,"start":977.245,"end":984.0},{"sentences":[{"text":"Wireless or wired?","start":985.16,"end":986.94,"sentiment":"neutral","sentiment_score":-0.004356959989915292}],"sentiment":"neutral","sentiment_score":-0.004356959989915292,"channel":0,"num_words":3,"start":985.16,"end":986.94},{"sentences":[{"text":"Yes.","start":987.89996,"end":988.39996,"sentiment":"neutral","sentiment_score":0.02492721937596798}],"sentiment":"neutral","sentiment_score":0.02492721937596798,"channel":1,"num_words":1,"start":987.89996,"end":988.39996},{"sentences":[{"text":"Can you choose wireless?","start":990.04,"end":991.33997,"sentiment":"neutral","sentiment_score":0.01698687206953764}],"sentiment":"neutral","sentiment_score":0.01698687206953764,"channel":0,"num_words":4,"start":990.04,"end":991.33997},{"sentences":[{"text":"Oh, sure.","start":992.3,"end":993.04,"sentiment":"neutral","sentiment_score":0.0015759924426674843}],"sentiment":"neutral","sentiment_score":0.0015759924426674843,"channel":1,"num_words":2,"start":992.3,"end":993.04},{"sentences":[{"text":"Mhmm.","start":992.97504,"end":993.47504,"sentiment":"neutral","sentiment_score":-0.05188153311610222}],"sentiment":"neutral","sentiment_score":-0.05188153311610222,"channel":0,"num_words":1,"start":992.97504,"end":993.47504},{"sentences":[{"text":"And the error code 990404, file not found.","start":998.405,"end":1005.22504,"sentiment":"neutral","sentiment_score":-0.1872440204024315}],"sentiment":"neutral","sentiment_score":-0.1872440204024315,"channel":1,"num_words":8,"start":998.405,"end":1005.22504},{"sentences":[{"text":"So it so no still no connection means?","start":1007.97003,"end":1011.75,"sentiment":"neutral","sentiment_score":-0.20830503106117249}],"sentiment":"neutral","sentiment_score":-0.20830503106117249,"channel":0,"num_words":8,"start":1007.97003,"end":1011.75},{"sentences":[{"text":"Okay.","start":1012.46,"end":1012.96,"sentiment":"neutral","sentiment_score":-0.056701868772506714}],"sentiment":"neutral","sentiment_score":-0.056701868772506714,"channel":1,"num_words":1,"start":1012.46,"end":1012.96},{"sentences":[{"text":"Can you screenshot that one?","start":1014.61,"end":1016.15,"sentiment":"neutral","sentiment_score":-0.0015699455514550209}],"sentiment":"neutral","sentiment_score":-0.0015699455514550209,"channel":0,"num_words":5,"start":1014.61,"end":1016.15},{"sentences":[{"text":"Oh, can I what?","start":1017.02,"end":1018.06,"sentiment":"neutral","sentiment_score":-0.010713594499975443},{"text":"Sorry.","start":1018.06,"end":1018.56,"sentiment":"neutral","sentiment_score":-0.07109376788139343}],"sentiment":"neutral","sentiment_score":-0.02278962917625904,"channel":1,"num_words":5,"start":1017.02,"end":1018.56},{"sentences":[{"text":"Screenshot for","start":1019.97003,"end":1022.355,"sentiment":"neutral","sentiment_score":-0.03414390608668327}],"sentiment":"neutral","sentiment_score":-0.03414390608668327,"channel":0,"num_words":2,"start":1019.97003,"end":1022.355},{"sentences":[{"text":"Oh,","start":1022.14,"end":1022.46,"sentiment":"neutral","sentiment_score":-0.035471461713314056}],"sentiment":"neutral","sentiment_score":-0.035471461713314056,"channel":1,"num_words":1,"start":1022.14,"end":1022.46},{"sentences":[{"text":"for","start":1022.355,"end":1022.595,"sentiment":"neutral","sentiment_score":-0.03750941529870033}],"sentiment":"neutral","sentiment_score":-0.03750941529870033,"channel":0,"num_words":1,"start":1022.355,"end":1022.595},{"sentences":[{"text":"sure.","start":1022.46,"end":1022.96,"sentiment":"neutral","sentiment_score":-0.01941876858472824}],"sentiment":"neutral","sentiment_score":-0.01941876858472824,"channel":1,"num_words":1,"start":1022.46,"end":1022.96},{"sentences":[{"text":"me to also see it.","start":1022.595,"end":1023.63495,"sentiment":"neutral","sentiment_score":-0.021235749311745166},{"text":"Yeah.","start":1023.63495,"end":1024.135,"sentiment":"neutral","sentiment_score":-0.007344554178416729}],"sentiment":"neutral","sentiment_score":-0.018920550122857094,"channel":0,"num_words":6,"start":1022.595,"end":1024.135},{"sentences":[{"text":"Oh, sure.","start":1024.4601,"end":1025.2001,"sentiment":"neutral","sentiment_score":-0.014129020739346743}],"sentiment":"neutral","sentiment_score":-0.014129020739346743,"channel":1,"num_words":2,"start":1024.4601,"end":1025.2001},{"sentences":[{"text":"So","start":1025.635,"end":1026.135,"sentiment":"neutral","sentiment_score":-0.04515661299228668}],"sentiment":"neutral","sentiment_score":-0.04515661299228668,"channel":0,"num_words":1,"start":1025.635,"end":1026.135},{"sentences":[{"text":"I screen","start":1025.66,"end":1026.38,"sentiment":"neutral","sentiment_score":-0.08191964402794838}],"sentiment":"neutral","sentiment_score":-0.08191964402794838,"channel":1,"num_words":2,"start":1025.66,"end":1026.38},{"sentences":[{"text":"it","start":1026.275,"end":1026.515,"sentiment":"neutral","sentiment_score":-0.13102751970291138}],"sentiment":"neutral","sentiment_score":-0.13102751970291138,"channel":0,"num_words":1,"start":1026.275,"end":1026.515},{"sentences":[{"text":"from","start":1026.38,"end":1026.7001,"sentiment":"neutral","sentiment_score":-0.14529560506343842}],"sentiment":"neutral","sentiment_score":-0.14529560506343842,"channel":1,"num_words":1,"start":1026.38,"end":1026.7001},{"sentences":[{"text":"did not,","start":1026.515,"end":1027.1749,"sentiment":"neutral","sentiment_score":-0.13108054548501968}],"sentiment":"neutral","sentiment_score":-0.13108054548501968,"channel":0,"num_words":2,"start":1026.515,"end":1027.1749},{"sentences":[{"text":"now.","start":1026.7001,"end":1027.2001,"sentiment":"neutral","sentiment_score":-0.11950569599866868}],"sentiment":"neutral","sentiment_score":-0.11950569599866868,"channel":1,"num_words":1,"start":1026.7001,"end":1027.2001},{"sentences":[{"text":"yeah, it did not establish the connection.","start":1027.395,"end":1029.655,"sentiment":"neutral","sentiment_score":-0.20263191206114634},{"text":"It went failed.","start":1029.955,"end":1031.575,"sentiment":"neutral","sentiment_score":-0.25164125363032025},{"text":"And","start":1037.28,"end":1037.78,"sentiment":"neutral","sentiment_score":-0.07004213333129883}],"sentiment":"neutral","sentiment_score":-0.20394447987729852,"channel":0,"num_words":11,"start":1027.395,"end":1037.78},{"sentences":[{"text":"Yeah.","start":1037.2949,"end":1037.7949,"sentiment":"neutral","sentiment_score":-0.04664384573698044}],"sentiment":"neutral","sentiment_score":-0.04664384573698044,"channel":1,"num_words":1,"start":1037.2949,"end":1037.7949},{"sentences":[{"text":"is it","start":1038.0801,"end":1038.56,"sentiment":"neutral","sentiment_score":-0.028006416745483875}],"sentiment":"neutral","sentiment_score":-0.028006416745483875,"channel":0,"num_words":2,"start":1038.0801,"end":1038.56},{"sentences":[{"text":"Screen","start":1038.495,"end":1038.975,"sentiment":"neutral","sentiment_score":-0.03508971631526947}],"sentiment":"neutral","sentiment_score":-0.03508971631526947,"channel":1,"num_words":1,"start":1038.495,"end":1038.975},{"sentences":[{"text":"done?","start":1038.56,"end":1039.06,"sentiment":"neutral","sentiment_score":-0.014523616060614586}],"sentiment":"neutral","sentiment_score":-0.014523616060614586,"channel":0,"num_words":1,"start":1038.56,"end":1039.06},{"sentences":[{"text":"ready.","start":1039.135,"end":1039.635,"sentiment":"neutral","sentiment_score":-0.005229120142757893},{"text":"Yeah.","start":1045.35,"end":1045.59,"sentiment":"neutral","sentiment_score":0.015498362481594086},{"text":"I screenshot it now already.","start":1045.59,"end":1047.61,"sentiment":"neutral","sentiment_score":0.030582569912075995}],"sentiment":"neutral","sentiment_score":0.023311727414173738,"channel":1,"num_words":7,"start":1039.135,"end":1047.61},{"sentences":[{"text":"Okay.","start":1050.495,"end":1050.995,"sentiment":"neutral","sentiment_score":0.019536800682544708}],"sentiment":"neutral","sentiment_score":0.019536800682544708,"channel":0,"num_words":1,"start":1050.495,"end":1050.995},{"sentences":[{"text":"Should I send you the email?","start":1054.15,"end":1055.85,"sentiment":"neutral","sentiment_score":0.004283958580344915}],"sentiment":"neutral","sentiment_score":0.004283958580344915,"channel":1,"num_words":6,"start":1054.15,"end":1055.85},{"sentences":[{"text":"Yeah.","start":1066.2999,"end":1066.7,"sentiment":"neutral","sentiment_score":-0.03229259327054024},{"text":"So there's no Internet connection.","start":1066.7,"end":1069.04,"sentiment":"neutral","sentiment_score":-0.15611615180969238},{"text":"Right?","start":1069.1,"end":1069.6,"sentiment":"neutral","sentiment_score":-0.09800724685192108}],"sentiment":"neutral","sentiment_score":-0.13012579988156045,"channel":0,"num_words":7,"start":1066.2999,"end":1069.6},{"sentences":[{"text":"Yeah.","start":1070.16,"end":1070.64,"sentiment":"neutral","sentiment_score":-0.09479118883609772},{"text":"No.","start":1070.64,"end":1071.04,"sentiment":"neutral","sentiment_score":-0.14746510982513428},{"text":"There is no Internet connection.","start":1071.04,"end":1072.66,"sentiment":"neutral","sentiment_score":-0.1802860826253891}],"sentiment":"neutral","sentiment_score":-0.16338381596973964,"channel":1,"num_words":7,"start":1070.16,"end":1072.66},{"sentences":[{"text":"Yeah.","start":1074.54,"end":1075.04,"sentiment":"neutral","sentiment_score":-0.032814107835292816},{"text":"Kindly send me the screenshot.","start":1075.26,"end":1077.405,"sentiment":"neutral","sentiment_score":0.015471162274479866}],"sentiment":"neutral","sentiment_score":0.007423617256184419,"channel":0,"num_words":6,"start":1074.54,"end":1077.405},{"sentences":[{"text":"Sure.","start":1079.9199,"end":1080.4199,"sentiment":"neutral","sentiment_score":0.07150604575872421}],"sentiment":"neutral","sentiment_score":0.07150604575872421,"channel":1,"num_words":1,"start":1079.9199,"end":1080.4199},{"sentences":[{"text":"I'll also add some pictures.","start":1081.785,"end":1083.645,"sentiment":"neutral","sentiment_score":0.0720026008784771},{"text":"Hang on.","start":1084.825,"end":1085.225,"sentiment":"neutral","sentiment_score":0.06409022957086563},{"text":"Let me just send you a response again.","start":1085.225,"end":1087.965,"sentiment":"neutral","sentiment_score":0.05400734534487128}],"sentiment":"neutral","sentiment_score":0.06135014841953913,"channel":0,"num_words":15,"start":1081.785,"end":1087.965},{"sentences":[{"text":"Sure.","start":1089.4249,"end":1089.9249,"sentiment":"neutral","sentiment_score":0.019310779869556427},{"text":"What what picture?","start":1090.145,"end":1091.205,"sentiment":"neutral","sentiment_score":-0.008518499322235584},{"text":"Only that screenshot or sorry.","start":1091.6649,"end":1093.505,"sentiment":"neutral","sentiment_score":-0.05840083360671997},{"text":"What kind of picture besides that?","start":1093.505,"end":1096.325,"sentiment":"neutral","sentiment_score":-0.044937235613663994}],"sentiment":"neutral","sentiment_score":-0.03785815332084894,"channel":1,"num_words":15,"start":1089.4249,"end":1096.325},{"sentences":[{"text":"Let me send it.","start":1096.5499,"end":1097.9299,"sentiment":"neutral","sentiment_score":0.010717477882280946},{"text":"There you go.","start":1100.87,"end":1101.7699,"sentiment":"neutral","sentiment_score":0.03199760988354683},{"text":"First, to further investigate the issue, clear photo of the label on the back of your router.","start":1104.255,"end":1110.035,"sentiment":"neutral","sentiment_score":0.013768073171377182},{"text":"Photo of the NTT.","start":1111.935,"end":1113.155,"sentiment":"neutral","sentiment_score":0.01922809286043048},{"text":"Yeah.","start":1113.295,"end":1113.795,"sentiment":"neutral","sentiment_score":0.02145998924970627}],"sentiment":"neutral","sentiment_score":0.016251460199469124,"channel":0,"num_words":29,"start":1096.5499,"end":1113.795},{"sentences":[{"text":"Indicator","start":1114.3351,"end":1114.8351,"sentiment":"neutral","sentiment_score":0.01570938155055046}],"sentiment":"neutral","sentiment_score":0.01570938155055046,"channel":0,"num_words":1,"start":1114.3351,"end":1114.8351},{"sentences":[{"text":"Oh, so you","start":1114.475,"end":1115.455,"sentiment":"neutral","sentiment_score":0.02134684721628825}],"sentiment":"neutral","sentiment_score":0.02134684721628825,"channel":1,"num_words":3,"start":1114.475,"end":1115.455},{"sentences":[{"text":"lights.","start":1114.9751,"end":1115.4751,"sentiment":"neutral","sentiment_score":0.016297083348035812},{"text":"Yeah.","start":1115.8551,"end":1116.3551,"sentiment":"neutral","sentiment_score":0.027562323957681656},{"text":"Have","start":1116.655,"end":1116.8151,"sentiment":"neutral","sentiment_score":0.026644831523299217}],"sentiment":"neutral","sentiment_score":0.023501412943005562,"channel":0,"num_words":3,"start":1114.9751,"end":1116.8151},{"sentences":[{"text":"oh,","start":1116.715,"end":1116.875,"sentiment":"neutral","sentiment_score":0.035592541098594666}],"sentiment":"neutral","sentiment_score":0.035592541098594666,"channel":1,"num_words":1,"start":1116.715,"end":1116.875},{"sentences":[{"text":"you","start":1116.8151,"end":1116.9751,"sentiment":"neutral","sentiment_score":0.01951475441455841}],"sentiment":"neutral","sentiment_score":0.01951475441455841,"channel":0,"num_words":1,"start":1116.8151,"end":1116.9751},{"sentences":[{"text":"so","start":1116.875,"end":1117.195,"sentiment":"neutral","sentiment_score":0.020449938252568245}],"sentiment":"neutral","sentiment_score":0.020449938252568245,"channel":1,"num_words":1,"start":1116.875,"end":1117.195},{"sentences":[{"text":"received","start":1116.9751,"end":1117.4551,"sentiment":"neutral","sentiment_score":0.037752002477645874}],"sentiment":"neutral","sentiment_score":0.037752002477645874,"channel":0,"num_words":1,"start":1116.9751,"end":1117.4551},{"sentences":[{"text":"you're","start":1117.195,"end":1117.355,"sentiment":"neutral","sentiment_score":0.02635643631219864}],"sentiment":"neutral","sentiment_score":0.02635643631219864,"channel":1,"num_words":1,"start":1117.195,"end":1117.355},{"sentences":[{"text":"my email again?","start":1117.4551,"end":1118.515,"sentiment":"neutral","sentiment_score":0.02303675313790639},{"text":"Mhmm.","start":1119.09,"end":1119.59,"sentiment":"neutral","sentiment_score":0.012396469712257384}],"sentiment":"neutral","sentiment_score":0.02037668228149414,"channel":0,"num_words":4,"start":1117.4551,"end":1119.59},{"sentences":[{"text":"oh, sure.","start":1119.275,"end":1119.915,"sentiment":"neutral","sentiment_score":0.03554417937994003},{"text":"So I also need to take a picture of the back of my router, right, and send it","start":1119.915,"end":1125.755,"sentiment":"neutral","sentiment_score":0.02713707958658536}],"sentiment":"neutral","sentiment_score":0.02797778956592083,"channel":1,"num_words":20,"start":1119.275,"end":1125.755},{"sentences":[{"text":"Yeah.","start":1125.65,"end":1125.97,"sentiment":"neutral","sentiment_score":0.0381852388381958}],"sentiment":"neutral","sentiment_score":0.0381852388381958,"channel":0,"num_words":1,"start":1125.65,"end":1125.97},{"sentences":[{"text":"to you","start":1125.755,"end":1126.155,"sentiment":"neutral","sentiment_score":0.03353029675781727}],"sentiment":"neutral","sentiment_score":0.03353029675781727,"channel":1,"num_words":2,"start":1125.755,"end":1126.155},{"sentences":[{"text":"For","start":1125.97,"end":1126.21,"sentiment":"neutral","sentiment_score":0.0229696873575449}],"sentiment":"neutral","sentiment_score":0.0229696873575449,"channel":0,"num_words":1,"start":1125.97,"end":1126.21},{"sentences":[{"text":"and","start":1126.155,"end":1126.395,"sentiment":"neutral","sentiment_score":0.02442314475774765}],"sentiment":"neutral","sentiment_score":0.02442314475774765,"channel":1,"num_words":1,"start":1126.155,"end":1126.395},{"sentences":[{"text":"us","start":1126.21,"end":1126.45,"sentiment":"neutral","sentiment_score":0.02019854448735714}],"sentiment":"neutral","sentiment_score":0.02019854448735714,"channel":0,"num_words":1,"start":1126.21,"end":1126.45},{"sentences":[{"text":"also","start":1126.395,"end":1126.715,"sentiment":"neutral","sentiment_score":0.03148363530635834}],"sentiment":"neutral","sentiment_score":0.03148363530635834,"channel":1,"num_words":1,"start":1126.395,"end":1126.715},{"sentences":[{"text":"to just","start":1126.45,"end":1127.01,"sentiment":"neutral","sentiment_score":0.022094006650149822}],"sentiment":"neutral","sentiment_score":0.022094006650149822,"channel":0,"num_words":2,"start":1126.45,"end":1127.01},{"sentences":[{"text":"the signal.","start":1126.715,"end":1127.455,"sentiment":"neutral","sentiment_score":0.014765092637389898}],"sentiment":"neutral","sentiment_score":0.014765092637389898,"channel":1,"num_words":2,"start":1126.715,"end":1127.455},{"sentences":[{"text":"have a reference.","start":1127.01,"end":1127.9099,"sentiment":"neutral","sentiment_score":0.012883746375640234},{"text":"Mhmm.","start":1128.2899,"end":1128.7899,"sentiment":"neutral","sentiment_score":0.022806286811828613}],"sentiment":"neutral","sentiment_score":0.015364381484687328,"channel":0,"num_words":4,"start":1127.01,"end":1128.7899},{"sentences":[{"text":"Oh, I understand.","start":1129.4,"end":1130.22,"sentiment":"neutral","sentiment_score":0.06687517712513606},{"text":"I will send it now.","start":1130.4401,"end":1131.56,"sentiment":"neutral","sentiment_score":0.10809066593647003},{"text":"Thank you.","start":1131.56,"end":1132.3,"sentiment":"neutral","sentiment_score":0.3009825050830841}],"sentiment":"neutral","sentiment_score":0.13430438712239265,"channel":1,"num_words":10,"start":1129.4,"end":1132.3},{"sentences":[{"text":"Yeah.","start":1132.77,"end":1133.27,"sentiment":"neutral","sentiment_score":0.10297316312789916},{"text":"So I'll just wait for the pictures.","start":1135.075,"end":1137.1749,"sentiment":"neutral","sentiment_score":0.08514306800706047},{"text":"And after I I after reviewed, I'll get back to you if we can troubleshoot further the router or you need to get a new one","start":1137.3949,"end":1149.19,"sentiment":"neutral","sentiment_score":0.042359849223150656}],"sentiment":"neutral","sentiment_score":0.0529509034993894,"channel":0,"num_words":34,"start":1132.77,"end":1149.19},{"sentences":[{"text":"Okay.","start":1149.665,"end":1150.065,"sentiment":"neutral","sentiment_score":0.082725390791893},{"text":"Thank","start":1150.065,"end":1150.385,"sentiment":"neutral","sentiment_score":0.23718300461769104}],"sentiment":"neutral","sentiment_score":0.15995419770479202,"channel":1,"num_words":2,"start":1149.665,"end":1150.385},{"sentences":[{"text":"before","start":1150.2899,"end":1150.69,"sentiment":"neutral","sentiment_score":0.19312500953674316}],"sentiment":"neutral","sentiment_score":0.19312500953674316,"channel":0,"num_words":1,"start":1150.2899,"end":1150.69},{"sentences":[{"text":"you.","start":1150.385,"end":1150.625,"sentiment":"neutral","sentiment_score":0.17372620105743408},{"text":"So","start":1150.625,"end":1151.125,"sentiment":"neutral","sentiment_score":0.10859596729278564}],"sentiment":"neutral","sentiment_score":0.14116108417510986,"channel":1,"num_words":2,"start":1150.385,"end":1151.125},{"sentences":[{"text":"we proceed to getting a new one.","start":1150.69,"end":1152.37,"sentiment":"neutral","sentiment_score":0.1068371832370758},{"text":"Yeah.","start":1152.37,"end":1152.87,"sentiment":"neutral","sentiment_score":0.12437138706445694}],"sentiment":"neutral","sentiment_score":0.10902895871549845,"channel":0,"num_words":8,"start":1150.69,"end":1152.87},{"sentences":[{"text":"yeah.","start":1153.1849,"end":1153.665,"sentiment":"neutral","sentiment_score":0.12450306117534636},{"text":"So after this this call, I will send you the picture to the email, and I'm waiting,","start":1153.665,"end":1158.565,"sentiment":"neutral","sentiment_score":0.16581583724302404}],"sentiment":"neutral","sentiment_score":0.16352068301704195,"channel":1,"num_words":18,"start":1153.1849,"end":1158.565},{"sentences":[{"text":"Mhmm.","start":1158.21,"end":1158.71,"sentiment":"neutral","sentiment_score":0.14344662427902222}],"sentiment":"neutral","sentiment_score":0.14344662427902222,"channel":0,"num_words":1,"start":1158.21,"end":1158.71},{"sentences":[{"text":"looking forward to your reply of the email.","start":1158.7999,"end":1161.2,"sentiment":"neutral","sentiment_score":0.220556965097785},{"text":"Is that","start":1161.2,"end":1161.52,"sentiment":"neutral","sentiment_score":0.10557562857866287}],"sentiment":"neutral","sentiment_score":0.19756069779396057,"channel":1,"num_words":10,"start":1158.7999,"end":1161.52},{"sentences":[{"text":"Yeah.","start":1161.285,"end":1161.785,"sentiment":"neutral","sentiment_score":0.0788530558347702}],"sentiment":"neutral","sentiment_score":0.0788530558347702,"channel":0,"num_words":1,"start":1161.285,"end":1161.785},{"sentences":[{"text":"okay?","start":1161.52,"end":1162.02,"sentiment":"neutral","sentiment_score":0.06743177771568298}],"sentiment":"neutral","sentiment_score":0.06743177771568298,"channel":1,"num_words":1,"start":1161.52,"end":1162.02},{"sentences":[{"text":"Or a call.","start":1161.8451,"end":1162.7251,"sentiment":"neutral","sentiment_score":0.04868555689851443},{"text":"Yeah.","start":1162.7251,"end":1163.2251,"sentiment":"neutral","sentiment_score":0.06874610483646393},{"text":"I'll","start":1163.365,"end":1163.765,"sentiment":"neutral","sentiment_score":0.0673430934548378}],"sentiment":"neutral","sentiment_score":0.056429173797369,"channel":0,"num_words":5,"start":1161.8451,"end":1163.765},{"sentences":[{"text":"Oh, yeah.","start":1163.6,"end":1164.1799,"sentiment":"neutral","sentiment_score":0.06165244057774544}],"sentiment":"neutral","sentiment_score":0.06165244057774544,"channel":1,"num_words":2,"start":1163.6,"end":1164.1799},{"sentences":[{"text":"respond to the email or give give you a callback.","start":1163.765,"end":1167.145,"sentiment":"neutral","sentiment_score":0.06102274730801582}],"sentiment":"neutral","sentiment_score":0.06102274730801582,"channel":0,"num_words":10,"start":1163.765,"end":1167.145},{"sentences":[{"text":"Actually, I think maybe email is better because this afternoon,","start":1168.72,"end":1175.6649,"sentiment":"neutral","sentiment_score":-0.04202750064432621}],"sentiment":"neutral","sentiment_score":-0.04202750064432621,"channel":1,"num_words":10,"start":1168.72,"end":1175.6649},{"sentences":[{"text":"Okay.","start":1175.525,"end":1176.025,"sentiment":"neutral","sentiment_score":-0.007613478228449821}],"sentiment":"neutral","sentiment_score":-0.007613478228449821,"channel":0,"num_words":1,"start":1175.525,"end":1176.025},{"sentences":[{"text":"I need to go out.","start":1175.8049,"end":1176.945,"sentiment":"neutral","sentiment_score":-0.015140736103057861}],"sentiment":"neutral","sentiment_score":-0.015140736103057861,"channel":1,"num_words":5,"start":1175.8049,"end":1176.945},{"sentences":[{"text":"Okay.","start":1177.79,"end":1178.29,"sentiment":"neutral","sentiment_score":0.06656065583229065},{"text":"Sure.","start":1178.43,"end":1178.83,"sentiment":"neutral","sentiment_score":0.1188032329082489},{"text":"No worries.","start":1178.83,"end":1179.55,"sentiment":"neutral","sentiment_score":0.23379746079444885}],"sentiment":"neutral","sentiment_score":0.16323970258235931,"channel":0,"num_words":4,"start":1177.79,"end":1179.55},{"sentences":[{"text":"Thank you so","start":1179.125,"end":1179.7649,"sentiment":"positive","sentiment_score":0.47245965401331586}],"sentiment":"positive","sentiment_score":0.47245965401331586,"channel":1,"num_words":3,"start":1179.125,"end":1179.7649},{"sentences":[{"text":"I'll","start":1179.55,"end":1179.79,"sentiment":"positive","sentiment_score":0.481864869594574}],"sentiment":"positive","sentiment_score":0.481864869594574,"channel":0,"num_words":1,"start":1179.55,"end":1179.79},{"sentences":[{"text":"much.","start":1179.7649,"end":1180.2649,"sentiment":"positive","sentiment_score":0.484537273645401}],"sentiment":"positive","sentiment_score":0.484537273645401,"channel":1,"num_words":1,"start":1179.7649,"end":1180.2649},{"sentences":[{"text":"just reply with the email","start":1179.79,"end":1181.33,"sentiment":"positive","sentiment_score":0.36051505208015444}],"sentiment":"positive","sentiment_score":0.36051505208015444,"channel":0,"num_words":5,"start":1179.79,"end":1181.33},{"sentences":[{"text":"Thank you","start":1182.0049,"end":1182.485,"sentiment":"positive","sentiment_score":0.5716523826122284}],"sentiment":"positive","sentiment_score":0.5716523826122284,"channel":1,"num_words":2,"start":1182.0049,"end":1182.485},{"sentences":[{"text":"if","start":1182.43,"end":1182.67,"sentiment":"positive","sentiment_score":0.6254128217697144}],"sentiment":"positive","sentiment_score":0.6254128217697144,"channel":0,"num_words":1,"start":1182.43,"end":1182.67},{"sentences":[{"text":"so much.","start":1182.485,"end":1183.065,"sentiment":"positive","sentiment_score":0.571891725063324}],"sentiment":"positive","sentiment_score":0.571891725063324,"channel":1,"num_words":2,"start":1182.485,"end":1183.065},{"sentences":[{"text":"you have other instruction.","start":1182.67,"end":1183.89,"sentiment":"neutral","sentiment_score":0.23303981125354767},{"text":"Okay.","start":1184.1901,"end":1184.51,"sentiment":"neutral","sentiment_score":0.06520937383174896},{"text":"Thank you.","start":1184.51,"end":1185.15,"sentiment":"positive","sentiment_score":0.7416018843650818},{"text":"Bye for now.","start":1185.15,"end":1186.13,"sentiment":"positive","sentiment_score":0.3971676528453827}],"sentiment":"positive","sentiment_score":0.36720753461122513,"channel":0,"num_words":10,"start":1182.67,"end":1186.13},{"sentences":[{"text":"Thank you so much, Maureen.","start":1185.9249,"end":1187.3049,"sentiment":"positive","sentiment_score":0.825256073474884},{"text":"Thank you.","start":1187.7649,"end":1188.485,"sentiment":"positive","sentiment_score":0.7946783006191254}],"sentiment":"positive","sentiment_score":0.8165195669446673,"channel":1,"num_words":7,"start":1185.9249,"end":1188.485},{"sentences":[{"text":"You're","start":1188.27,"end":1188.51,"sentiment":"positive","sentiment_score":0.5262481570243835}],"sentiment":"positive","sentiment_score":0.5262481570243835,"channel":0,"num_words":1,"start":1188.27,"end":1188.51},{"sentences":[{"text":"Bye","start":1188.485,"end":1188.725,"sentiment":"positive","sentiment_score":0.4406101107597351}],"sentiment":"positive","sentiment_score":0.4406101107597351,"channel":1,"num_words":1,"start":1188.485,"end":1188.725},{"sentences":[{"text":"welcome.","start":1188.51,"end":1188.99,"sentiment":"positive","sentiment_score":0.6567046046257019}],"sentiment":"positive","sentiment_score":0.6567046046257019,"channel":0,"num_words":1,"start":1188.51,"end":1188.99},{"sentences":[{"text":"bye.","start":1188.725,"end":1189.225,"sentiment":"positive","sentiment_score":0.3584362268447876}],"sentiment":"positive","sentiment_score":0.3584362268447876,"channel":1,"num_words":1,"start":1188.725,"end":1189.225},{"sentences":[{"text":"Bye.","start":1188.99,"end":1189.49,"sentiment":"neutral","sentiment_score":-0.08960763365030289}],"sentiment":"neutral","sentiment_score":-0.08960763365030289,"channel":0,"num_words":1,"start":1188.99,"end":1189.49}]},"summary":{"result":"success","short":"A customer called Airtel tech support because their internet service was disconnected. The representative helped them through the process and suggested connecting their phone to the router. The customer was unable to connect to their internet connection and the agent guided them through resetting their router and wireless network settings. The agent sent a screenshot of the label on the back of the router and requested a photo of the back of the router to troubleshoot further. The customer was instructed to reply to the email with the photo and was provided instructions for resolving the issue."},"intents":{"segments":[{"text":"actually, I made some difficulties when I tried to connect the Internet. Could you please help me? Yeah.","start_word":41,"end_word":58,"intents":[{"intent":"Connect internet","confidence_score":0.10377198}]},{"text":"And please check if your phone cable is properly connected.","start_word":94,"end_word":103,"intents":[{"intent":"Check phone cable","confidence_score":0.4348213}]},{"text":"There is a yellow one, but the yellow yellow one, the two sides are not collected. There is just a yellow cable just on my table and not collected at all. Okay.","start_word":211,"end_word":242,"intents":[{"intent":"Use yellow cable","confidence_score":0.48814484},{"intent":"Use yellow cable","confidence_score":0.26399824},{"intent":"Use yellow cable","confidence_score":0.2747443},{"intent":"Use yellow cable","confidence_score":0.28558207},{"intent":"Use yellow cable","confidence_score":0.1563764}]},{"text":"Can you connect the yellow cable to the big one? Oh, yes.","start_word":371,"end_word":382,"intents":[{"intent":"Connect cable to router","confidence_score":0.26985544}]},{"text":"It's still disconnected. Should I just disconnect the Wi Fi now? Okay. Hang on.","start_word":672,"end_word":685,"intents":[{"intent":"Disconnect wi fi","confidence_score":0.030577004}]},{"text":"And the Internet connection type and the default one is PPPoE. Yeah.","start_word":1378,"end_word":1389,"intents":[{"intent":"Confirm connection type","confidence_score":0.02882143}]},{"text":"And also wireless network. Enable wireless radio. Should I choose it or not? Not?","start_word":1439,"end_word":1452,"intents":[{"intent":"Inquire about wireless network","confidence_score":0.01169807}]},{"text":"And the the network the network name and the password, because it asked me to change the password for the router at the beginning. Should I put in the new password I changed or not? Can you skip it Okay.","start_word":1473,"end_word":1512,"intents":[{"intent":"Change password","confidence_score":0.30127078}]},{"text":"And now next step is please choose your current connection to continue. The first one is I have successfully reconnected to the router using the new wireless settings. The second one is I'm using a wired connection. Which one should I choose? Is there a skip option as well? No. I have to choose one in in k in order to choose next. Wireless or wired?","start_word":1598,"end_word":1663,"intents":[{"intent":"Choose router mode","confidence_score":0.00020147518}]},{"text":"And the error code 990404, file not found. So it so no still no connection means? Okay.","start_word":1672,"end_word":1688,"intents":[{"intent":"Provide error code","confidence_score":0.015344133}]},{"text":"Can you screenshot that one? Oh, can I what? Sorry. Screenshot for Oh, for sure. me to also see it. Yeah. Oh, sure. So I screen it from did not, now. yeah, it did not establish the connection. It went failed. And Yeah. is it Screen done? ready. Yeah. I screenshot it now already. Okay. Should I send you the email? Yeah.","start_word":1690,"end_word":1751,"intents":[{"intent":"Send screenshot","confidence_score":0.6440038}]},{"text":"First, to further investigate the issue, clear photo of the label on the back of your router. Photo of the NTT.","start_word":1808,"end_word":1828,"intents":[{"intent":"Investigate router issue","confidence_score":0.5644276}]},{"text":"So I'll just wait for the pictures. And after I I after reviewed, I'll get back to you if we can troubleshoot further the router or you need to get a new one Okay.","start_word":1892,"end_word":1925,"intents":[{"intent":"Troubleshoot router","confidence_score":0.15677865}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1703079640865326},{"text":"Good afternoon. This is Maureen from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.35916218161582947},{"text":"How can I assist Hi, you? Maureen. This is Zee. You called me, like, twenty minutes before I just Uh-huh. bought Yeah. the Internet service Mhmm. from your company. And, Mhmm. actually, I made some difficulties when I tried to connect the Internet. Could you please help me? Yeah. I can walk you through the instruction Oh, thank you so much. Actually, I I tried by myself to finish all the process in the short messages, and the the Internet status now showed disconnected. And please check if your phone cable is properly connected. So could you please Mhmm. tell me what should I do? Mhmm. So is the router connected to the NTD box? The box mounted to your wall. Yes. I think so. Actually, there is, like, a a white light white cable from the from from a black box and from the number one, and I already insert it into my router into the the one, w a n one. Okay. Is there other cable other than the white one Let me see. Actually, there that are so we many can use? different models. Mhmm. There are so many different ones. And, Is there a yellow one? yes. There is a yellow one, but the yellow yellow one, the two sides are not collected. There is just a yellow cable just on my table and not collected at all. Okay. Can we use the yellow cable instead? So the first end is at the router, then the other end should be at the NDD box. Sure. Okay. So I just take off the white one and use the yellow one to instead of it. Right? Yeah. Okay. I'll try now. Okay. So do I just insert the right box? There is, like, a very big one just fixed on the wall. It's a black big box. Is that the right one? Mhmm. And does it has a lot of ports? Like, Ethernet one, two, three to four? I think there is just Or only a big one. Oh, only one, and there is a smaller one, very small one and a big one. Two of them. one? Okay. Can you connect the yellow cable to the big one? Oh, yes. Now I collect them. Yeah. The Ethernet one should be at the first port. Ethernet one, it says. Oh, sorry.","start_word":10,"end_word":402,"sentiment":"neutral","sentiment_score":-0.01718235266354627},{"text":"I I don't get your meaning.","start_word":403,"end_word":408,"sentiment":"negative","sentiment_score":-0.3635549545288086},{"text":"I don't know what what it means. Look underneath the ports available. Uh-huh. There is, like, name written what are the Sorry. I just see the light sports? the lightning in my router. They're like the turn, like, the turn off the switch. It's it's lightning, and the Wi Fi signal is lightning. And also, it's like a TV. The TV one also lightning. Mhmm. So on your router, there is w a n port. W e e sport. Yes. W a At n. the back of it yeah. Yeah. It says It's w n. w a n. Yeah. Yes. Yeah. Connect the yellow cable there. And Yeah. the other end of the cable should be Uh-huh. at the black box on your wall, Yes. the one Yeah. at Yes. the first port. Can you read what is the first port? Instead one number one. It's a yellow one, and it said one. It says one only. Yeah. It's under it says Not e t Ethernet. h e r, like, Ethernet. Yeah. That's correct. Kindly connect it there. Yeah. I already connected. Mhmm. So are you able to log in to the router's interface or not yet? What do you mean? Log in to what? Sorry.","start_word":409,"end_word":614,"sentiment":"neutral","sentiment_score":0.02213052660226822},{"text":"I don't I don't understand you.","start_word":615,"end_word":620,"sentiment":"negative","sentiment_score":-0.4303473830223083},{"text":"Okay. Can you do you have a laptop or computer? No. I use my phone to set up. Okay. We can use your phone, but, yeah, sometimes phone is not working. Oh, Yeah. So but yeah. But we can try. Please connect your phone to the router's Wi Fi. yeah.","start_word":621,"end_word":670,"sentiment":"neutral","sentiment_score":-0.0446164608001709},{"text":"It's still disconnected.","start_word":671,"end_word":673,"sentiment":"negative","sentiment_score":-0.360944926738739},{"text":"Should I just disconnect the Wi Fi now? Okay. Hang on. Mhmm. Hello? Hello? Yeah. Is it okay if I give you a callback? I'll just check the network side on your end. Hang on. Sure. But, actually, I Yeah. I need to go to the school to pick up my daughter. So I will go out, like, fifteen minutes afterwards. Okay. Let's just proceed then. Just check it later. Okay. Please, yeah, connect your phone to the router even though it has no Internet connection yet. Okay. Now I disconnected it. It's connected? You mean, It I should need to be connect? connected. Yeah. Yeah. Actually, I already connect Here. with Mhmm. the Internet. I already connect with the Wi Fi, but it showed under the Wi Fi's name, it showed disconnected. Yeah. Because there's no Internet connection yet. Open a browser like a Safari, Google, Yes. I opened. then type in the IP address that you can see under meet your router. I typed what? IP add can you see IP address at the back of your router? There should be a sticker written IP address. Yes. What should I put in? Usually, it's something like one nine two dot one six eight dot one dot one or similar. Oh, yeah. I know what you mean. And I will Yeah. put in now. Yeah. Just copy it as it is. Then once entered, it will bring you to a web page where it will ask a default username and password. Kindly use the username and password as well at the back of your router. Yep. Mhmm. Okay. I already logged in now. Okay. Kindly look for PPPoE settings option, usually under Internet or one settings, w a n settings. So, actually, here I can see network map, Internet, wire wireless, OneMesh, guest network, parental controls, IPTV, TP Link cloud. That's all. There's no settings? No settings. How about Internet? Oh, yeah. When I yeah. Internet. Yes. I can set. So the ISP list, what should I choose? May I Sorry. For the? ask? ISP list. Can you skip that one? Can you see a PPPoE, like, connection type? Oh, yes. It's I asking see for a connection type. Yeah. it. Yeah. Kindly choose It's PPPOE. yes. Already. Then it will ask you a username and password again. Kindly type in the one that I provided via email. Already. The PPPOE username, 1252@airtel.net.au? Yeah. I already typed them in. Okay. And did you click save? Does it is it successful? Yes. Mhmm. Let me check. Now the Internet still disconnected. Okay. Have you tried to did you reset the router already earlier before Yes. or I already no? I already reset it. Okay. Can we try it again? Can we do reset again then enter the credentials again? Okay. Mhmm. Oh, I reset it. Is this router brand new or used already? Actually, the router I asked the staff when I do the inquiry about the package, and she text for me the pipe and and the model, she said it's compatible. Okay. But this is used already. I think so. Because because Mhmm. this one is the last rent the the girl left for Okay. me. Okay. Okay. Yeah. Let's just check again. If we still cannot establish a connection, maybe the router is still locked in with the previous ISP. That's why for some reason, we cannot establish a new one manually. Oh, so Yeah. let me try again. Mhmm. But if ever you opt the twelve month contract that has a free router, if ever this still doesn't work, we can provide you a free one. You just need to settle the delivery fee Yeah. before we I yeah. I know. Thank you. I just maybe I try again. Sorry? Yeah. Yeah. I Let's I and try I again. know that's Yeah. on I try again first, maybe. Mhmm. Okay. So now I already logged in and to the to the default access. So now it asked me to select the region. I will select Australia and go next.","start_word":674,"end_word":1356,"sentiment":"neutral","sentiment_score":-0.0022955047154845465},{"text":"Yeah. Thank you.","start_word":1357,"end_word":1359,"sentiment":"positive","sentiment_score":0.5221502780914307},{"text":"And now it said ISP list. Should I choose another one? Can you skip it? Okay. So next. And the Internet connection type and the default one is PPPoE. Yeah. Correct. And now I I will type in the username and the password. Mhmm. Now I'm in the next step. It's the the smart Is there an option? connect. Yes. Like smart connect. Should I choose should I cross its enable or not? Can you skip it again? Sure. And also wireless network. Enable wireless radio. Should I choose it or not? Not? Can you skip it as well? Oh, sure. Yeah. What's important is we enter the credentials correctly. Okay. Oh, yeah. And the the network the network name and the password, because it asked me to change the password for the router at the beginning. Should I put in the new password I changed or not? Can you skip it Okay. So the password remains the default one, but the default one is not the one I changed. again? Is that right? Sorry? A Wi Fi password? Yes. Should I Mhmm. change it to the new one? I already changed it because it asked me to change it Since at the beginning. it re yeah. Since it reset it again since we reset Mhmm. it again, it will bring back to its default password. Okay. So kindly let's not change it for Okay. Okay. now. Uh-huh. And now next step is please choose your current connection to continue. The first one is I have successfully reconnected to the router using the new wireless settings. The second one is I'm using a wired connection. Which one should I choose? Is there a skip option as well? No. I have to choose one in in k in order to choose next. Wireless or wired? Yes. Can you choose wireless? Oh, sure. Mhmm. And the error code 990404, file not found. So it so no still no connection means? Okay. Can you screenshot that one? Oh, can I what? Sorry. Screenshot for Oh, for sure. me to also see it. Yeah. Oh, sure. So I screen it from did not, now. yeah, it did not establish the connection. It went failed. And Yeah. is it Screen done? ready. Yeah. I screenshot it now already. Okay. Should I send you the email? Yeah. So there's no Internet connection. Right? Yeah. No. There is no Internet connection. Yeah. Kindly send me the screenshot. Sure. I'll also add some pictures. Hang on. Let me just send you a response again. Sure. What what picture? Only that screenshot or sorry. What kind of picture besides that? Let me send it. There you go. First, to further investigate the issue, clear photo of the label on the back of your router. Photo of the NTT. Yeah. Indicator Oh, so you lights. Yeah. Have oh, you so received you're my email again? Mhmm. oh, sure. So I also need to take a picture of the back of my router, right, and send it Yeah. to you For and us also to just the signal. have a reference. Mhmm. Oh, I understand. I will send it now. Thank you. Yeah. So I'll just wait for the pictures. And after I I after reviewed, I'll get back to you if we can troubleshoot further the router or you need to get a new one Okay. Thank before you. So we proceed to getting a new one. Yeah. yeah. So after this this call, I will send you the picture to the email, and I'm waiting, Mhmm. looking forward to your reply of the email. Is that Yeah. okay? Or a call. Yeah. I'll Oh, yeah. respond to the email or give give you a callback. Actually, I think maybe email is better because this afternoon, Okay. I need to go out. Okay. Sure. No worries.","start_word":1360,"end_word":2005,"sentiment":"neutral","sentiment_score":0.015782299128594596},{"text":"Thank you so I'll much. just reply with the email Thank you if so much.","start_word":2006,"end_word":2020,"sentiment":"positive","sentiment_score":0.4878709316253662},{"text":"you have other instruction. Okay.","start_word":2021,"end_word":2025,"sentiment":"neutral","sentiment_score":0.18935826420783997},{"text":"Thank you. Bye for now. Thank you so much, Maureen. Thank you. You're Bye welcome. bye.","start_word":2026,"end_word":2041,"sentiment":"positive","sentiment_score":0.6226878762245178},{"text":"Bye.","start_word":2042,"end_word":2042,"sentiment":"neutral","sentiment_score":0.2560451030731201}],"average":{"sentiment":"neutral","sentiment_score":0.01191978785152865}}}}