{"metadata":{"transaction_key":"deprecated","request_id":"019fab4a-49b1-7622-a8ed-b8a529bf58c3","sha256":"3758c593674fd74dbc5ba50316d81b52dcd2d40e6b8ca50f8113dc888b73af6f","created":"2026-07-29T00:33:21.259Z","duration":14.255938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":81,"output_tokens":39},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":95,"output_tokens":95},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":95,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"CallConnect. You can speak with Daniel Aids on a call with a phone number that is outstanding with your so you're able to actually see the the extension status in real time? Yeah.","confidence":0.7993164,"words":[{"word":"callconnect","start":0.08,"end":0.48,"confidence":0.6875,"punctuated_word":"CallConnect.","sentiment":"neutral","sentiment_score":0.05295955762267113},{"word":"you","start":0.48,"end":0.88,"confidence":0.9116211,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.05089118704199791},{"word":"can","start":0.88,"end":0.96,"confidence":0.58935547,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.007188371382653713},{"word":"speak","start":0.96,"end":1.1999999,"confidence":0.48217773,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.0088348975405097},{"word":"with","start":1.1999999,"end":1.4399999,"confidence":0.9604492,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07640684396028519},{"word":"daniel","start":1.4399999,"end":1.76,"confidence":0.7753906,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.06264622509479523},{"word":"aids","start":1.76,"end":1.92,"confidence":0.20965576,"punctuated_word":"Aids","sentiment":"neutral","sentiment_score":0.09937892854213716},{"word":"on","start":1.92,"end":2.1599998,"confidence":0.9760742,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07224463671445847},{"word":"a","start":2.1599998,"end":2.24,"confidence":0.7993164,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09922827780246736},{"word":"call","start":2.24,"end":2.48,"confidence":0.99609375,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.08741201460361481},{"word":"with","start":2.48,"end":2.98,"confidence":0.6010742,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05170997977256775},{"word":"a","start":3.1999998,"end":3.4399998,"confidence":0.9658203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.20193669199943545},{"word":"phone","start":3.4399998,"end":3.6799998,"confidence":0.9941406,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.11504131555557252},{"word":"number","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.1721903383731842},{"word":"that","start":3.9199998,"end":4.16,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07494545727968216},{"word":"is","start":4.16,"end":4.24,"confidence":0.64990234,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.31764358282089233},{"word":"outstanding","start":4.24,"end":4.72,"confidence":0.43725586,"punctuated_word":"outstanding","sentiment":"positive","sentiment_score":0.4166622459888458},{"word":"with","start":4.72,"end":4.88,"confidence":0.26635742,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.46183037757873535},{"word":"your","start":4.88,"end":5.3599997,"confidence":0.8886719,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.34549418091773987},{"word":"so","start":5.68,"end":6.18,"confidence":0.4790039,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.23570209741592407},{"word":"you're","start":7.04,"end":7.2799997,"confidence":0.9980469,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.1958119124174118},{"word":"able","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"able","sentiment":"positive","sentiment_score":0.4048718810081482},{"word":"to","start":7.44,"end":7.6,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.32937851548194885},{"word":"actually","start":7.6,"end":8.0,"confidence":0.9863281,"punctuated_word":"actually","sentiment":"positive","sentiment_score":0.37995243072509766},{"word":"see","start":8.0,"end":8.24,"confidence":0.9951172,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.29233551025390625},{"word":"the","start":8.24,"end":8.74,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2162505090236664},{"word":"the","start":8.8,"end":8.88,"confidence":0.10687256,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.23880304396152496},{"word":"extension","start":8.88,"end":9.38,"confidence":0.203125,"punctuated_word":"extension","sentiment":"neutral","sentiment_score":0.20502732694149017},{"word":"status","start":9.44,"end":9.84,"confidence":0.97802734,"punctuated_word":"status","sentiment":"neutral","sentiment_score":0.20722605288028717},{"word":"in","start":9.84,"end":10.08,"confidence":0.4428711,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.24570345878601071},{"word":"real","start":10.08,"end":10.4,"confidence":0.6328125,"punctuated_word":"real","sentiment":"positive","sentiment_score":0.3364812135696411},{"word":"time","start":10.4,"end":10.9,"confidence":0.7130127,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":0.24980196356773376},{"word":"yeah","start":14.0,"end":14.255938,"confidence":0.73535156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09937705844640732}],"paragraphs":{"transcript":"\nCallConnect. You can speak with Daniel Aids on a call with a phone number that is outstanding with your so you're able to actually see the the extension status in real time? Yeah.","paragraphs":[{"sentences":[{"text":"CallConnect.","start":0.08,"end":0.48,"sentiment":"neutral","sentiment_score":0.05295955762267113},{"text":"You can speak with Daniel Aids on a call with a phone number that is outstanding with your so you're able to actually see the the extension status in real time?","start":0.48,"end":10.9,"sentiment":"neutral","sentiment_score":0.2019042409355602},{"text":"Yeah.","start":14.0,"end":14.255938,"sentiment":"neutral","sentiment_score":0.09937705844640732}],"sentiment":"neutral","sentiment_score":0.19428388136580135,"num_words":33,"start":0.08,"end":14.255938}]}}]},{"alternatives":[{"transcript":"The call connects. You can see that Daniel a is on a call with a phone number that it's outbound the duration of the call. So you're able to actually see the extension status in real time, which is","confidence":0.99121094,"words":[{"word":"the","start":0.16,"end":0.32,"confidence":0.39575195,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.025861212983727455},{"word":"call","start":0.32,"end":0.48,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.04672332480549812},{"word":"connects","start":0.48,"end":0.96,"confidence":0.7727051,"punctuated_word":"connects.","sentiment":"neutral","sentiment_score":0.0319419763982296},{"word":"you","start":0.96,"end":1.04,"confidence":0.92822266,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.028925560414791107},{"word":"can","start":1.04,"end":1.1999999,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.099468432366848},{"word":"see","start":1.1999999,"end":1.4399999,"confidence":0.95410156,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.08094339072704315},{"word":"that","start":1.4399999,"end":1.68,"confidence":0.9526367,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06394375115633011},{"word":"daniel","start":1.68,"end":1.92,"confidence":0.96435547,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.05762944370508194},{"word":"a","start":1.92,"end":2.08,"confidence":0.79003906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0965488627552986},{"word":"is","start":2.08,"end":2.24,"confidence":0.96533203,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07667866349220276},{"word":"on","start":2.24,"end":2.3999999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09660493582487106},{"word":"a","start":2.3999999,"end":2.48,"confidence":0.87060547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0901358723640442},{"word":"call","start":2.48,"end":2.72,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0963277742266655},{"word":"with","start":2.72,"end":3.22,"confidence":0.99121094,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.17277374863624573},{"word":"a","start":3.4399998,"end":3.6799998,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1726415753364563},{"word":"phone","start":3.6799998,"end":3.84,"confidence":0.9980469,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.10991619527339937},{"word":"number","start":3.84,"end":4.16,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.23636089265346527},{"word":"that","start":4.16,"end":4.24,"confidence":0.82470703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2854733169078827},{"word":"it's","start":4.24,"end":4.48,"confidence":0.87280273,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.3653564155101776},{"word":"outbound","start":4.48,"end":4.88,"confidence":0.99121094,"punctuated_word":"outbound","sentiment":"positive","sentiment_score":0.3597627878189087},{"word":"the","start":4.88,"end":5.04,"confidence":0.47851562,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1923316121101379},{"word":"duration","start":5.04,"end":5.44,"confidence":0.99902344,"punctuated_word":"duration","sentiment":"neutral","sentiment_score":0.22670944035053253},{"word":"of","start":5.44,"end":5.68,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.25048989057540894},{"word":"the","start":5.68,"end":5.7599998,"confidence":0.9091797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.31266528367996216},{"word":"call","start":5.7599998,"end":6.2599998,"confidence":0.9133301,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.28145715594291687},{"word":"so","start":7.04,"end":7.2799997,"confidence":0.9140625,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.37818843126297},{"word":"you're","start":7.2799997,"end":7.52,"confidence":0.99658203,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.33148062229156494},{"word":"able","start":7.52,"end":7.68,"confidence":0.99902344,"punctuated_word":"able","sentiment":"positive","sentiment_score":0.3518231511116028},{"word":"to","start":7.68,"end":7.8399997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.26007649302482605},{"word":"actually","start":7.8399997,"end":8.24,"confidence":0.9902344,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.2826245427131653},{"word":"see","start":8.24,"end":8.559999,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.2558039426803589},{"word":"the","start":8.559999,"end":9.04,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.27421703934669495},{"word":"extension","start":9.04,"end":9.54,"confidence":0.99902344,"punctuated_word":"extension","sentiment":"neutral","sentiment_score":0.13363786041736603},{"word":"status","start":9.679999,"end":10.16,"confidence":0.9980469,"punctuated_word":"status","sentiment":"neutral","sentiment_score":0.22391235828399655},{"word":"in","start":10.16,"end":10.4,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.29466402530670166},{"word":"real","start":10.4,"end":10.639999,"confidence":0.99902344,"punctuated_word":"real","sentiment":"neutral","sentiment_score":0.12738196551799774},{"word":"time","start":10.639999,"end":11.12,"confidence":0.9030762,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.16420501470565796},{"word":"which","start":11.12,"end":11.36,"confidence":0.9980469,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.12496767938137054},{"word":"is","start":11.36,"end":11.86,"confidence":0.97802734,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09393540024757384}],"paragraphs":{"transcript":"\nThe call connects. You can see that Daniel a is on a call with a phone number that it's outbound the duration of the call. So you're able to actually see the extension status in real time, which is","paragraphs":[{"sentences":[{"text":"The call connects.","start":0.16,"end":0.96,"sentiment":"neutral","sentiment_score":0.03484217139581839},{"text":"You can see that Daniel a is on a call with a phone number that it's outbound the duration of the call.","start":0.96,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.17059750008312138},{"text":"So you're able to actually see the extension status in real time, which is","start":7.04,"end":11.86,"sentiment":"neutral","sentiment_score":0.23549418044941767}],"sentiment":"neutral","sentiment_score":0.18345102672584546,"num_words":39,"start":0.16,"end":11.86}]}}]}],"paragraphs":{"transcript":"\nChannel 0: CallConnect.\n\nChannel 1: The call connects.\n\nChannel 0: You can\n\nChannel 1: You\n\nChannel 0: speak\n\nChannel 1: can see\n\nChannel 0: with\n\nChannel 1: that\n\nChannel 0: Daniel\n\nChannel 1: Daniel\n\nChannel 0: Aids\n\nChannel 1: a\n\nChannel 0: on\n\nChannel 1: is\n\nChannel 0: a\n\nChannel 1: on\n\nChannel 0: call\n\nChannel 1: a call\n\nChannel 0: with\n\nChannel 1: with\n\nChannel 0: a\n\nChannel 1: a\n\nChannel 0: phone\n\nChannel 1: phone\n\nChannel 0: number\n\nChannel 1: number\n\nChannel 0: that\n\nChannel 1: that\n\nChannel 0: is\n\nChannel 1: it's\n\nChannel 0: outstanding\n\nChannel 1: outbound\n\nChannel 0: with\n\nChannel 1: the\n\nChannel 0: your\n\nChannel 1: duration of the\n\nChannel 0: so\n\nChannel 1: call. So\n\nChannel 0: you're\n\nChannel 1: you're\n\nChannel 0: able to\n\nChannel 1: able\n\nChannel 0: actually\n\nChannel 1: to actually\n\nChannel 0: see\n\nChannel 1: see\n\nChannel 0: the\n\nChannel 1: the\n\nChannel 0: the extension\n\nChannel 1: extension\n\nChannel 0: status\n\nChannel 1: status\n\nChannel 0: in real\n\nChannel 1: in real\n\nChannel 0: time?\n\nChannel 1: time, which is\n\nChannel 0: Yeah.","paragraphs":[{"sentences":[{"text":"CallConnect.","start":0.08,"end":0.48,"sentiment":"neutral","sentiment_score":0.05295955762267113}],"sentiment":"neutral","sentiment_score":0.05295955762267113,"channel":0,"num_words":1,"start":0.08,"end":0.48},{"sentences":[{"text":"The call connects.","start":0.16,"end":0.96,"sentiment":"neutral","sentiment_score":0.03484217139581839}],"sentiment":"neutral","sentiment_score":0.03484217139581839,"channel":1,"num_words":3,"start":0.16,"end":0.96},{"sentences":[{"text":"You can","start":0.48,"end":0.96,"sentiment":"neutral","sentiment_score":0.02903977921232581}],"sentiment":"neutral","sentiment_score":0.02903977921232581,"channel":0,"num_words":2,"start":0.48,"end":0.96},{"sentences":[{"text":"You","start":0.96,"end":1.04,"sentiment":"neutral","sentiment_score":0.028925560414791107}],"sentiment":"neutral","sentiment_score":0.028925560414791107,"channel":1,"num_words":1,"start":0.96,"end":1.04},{"sentences":[{"text":"speak","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.0088348975405097}],"sentiment":"neutral","sentiment_score":0.0088348975405097,"channel":0,"num_words":1,"start":0.96,"end":1.1999999},{"sentences":[{"text":"can see","start":1.04,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.09020591154694557}],"sentiment":"neutral","sentiment_score":0.09020591154694557,"channel":1,"num_words":2,"start":1.04,"end":1.4399999},{"sentences":[{"text":"with","start":1.1999999,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.07640684396028519}],"sentiment":"neutral","sentiment_score":0.07640684396028519,"channel":0,"num_words":1,"start":1.1999999,"end":1.4399999},{"sentences":[{"text":"that","start":1.4399999,"end":1.68,"sentiment":"neutral","sentiment_score":0.06394375115633011}],"sentiment":"neutral","sentiment_score":0.06394375115633011,"channel":1,"num_words":1,"start":1.4399999,"end":1.68},{"sentences":[{"text":"Daniel","start":1.4399999,"end":1.76,"sentiment":"neutral","sentiment_score":0.06264622509479523}],"sentiment":"neutral","sentiment_score":0.06264622509479523,"channel":0,"num_words":1,"start":1.4399999,"end":1.76},{"sentences":[{"text":"Daniel","start":1.68,"end":1.92,"sentiment":"neutral","sentiment_score":0.05762944370508194}],"sentiment":"neutral","sentiment_score":0.05762944370508194,"channel":1,"num_words":1,"start":1.68,"end":1.92},{"sentences":[{"text":"Aids","start":1.76,"end":1.92,"sentiment":"neutral","sentiment_score":0.09937892854213716}],"sentiment":"neutral","sentiment_score":0.09937892854213716,"channel":0,"num_words":1,"start":1.76,"end":1.92},{"sentences":[{"text":"a","start":1.92,"end":2.08,"sentiment":"neutral","sentiment_score":0.0965488627552986}],"sentiment":"neutral","sentiment_score":0.0965488627552986,"channel":1,"num_words":1,"start":1.92,"end":2.08},{"sentences":[{"text":"on","start":1.92,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.07224463671445847}],"sentiment":"neutral","sentiment_score":0.07224463671445847,"channel":0,"num_words":1,"start":1.92,"end":2.1599998},{"sentences":[{"text":"is","start":2.08,"end":2.24,"sentiment":"neutral","sentiment_score":0.07667866349220276}],"sentiment":"neutral","sentiment_score":0.07667866349220276,"channel":1,"num_words":1,"start":2.08,"end":2.24},{"sentences":[{"text":"a","start":2.1599998,"end":2.24,"sentiment":"neutral","sentiment_score":0.09922827780246736}],"sentiment":"neutral","sentiment_score":0.09922827780246736,"channel":0,"num_words":1,"start":2.1599998,"end":2.24},{"sentences":[{"text":"on","start":2.24,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.09660493582487106}],"sentiment":"neutral","sentiment_score":0.09660493582487106,"channel":1,"num_words":1,"start":2.24,"end":2.3999999},{"sentences":[{"text":"call","start":2.24,"end":2.48,"sentiment":"neutral","sentiment_score":0.08741201460361481}],"sentiment":"neutral","sentiment_score":0.08741201460361481,"channel":0,"num_words":1,"start":2.24,"end":2.48},{"sentences":[{"text":"a call","start":2.3999999,"end":2.72,"sentiment":"neutral","sentiment_score":0.09323182329535484}],"sentiment":"neutral","sentiment_score":0.09323182329535484,"channel":1,"num_words":2,"start":2.3999999,"end":2.72},{"sentences":[{"text":"with","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.05170997977256775}],"sentiment":"neutral","sentiment_score":0.05170997977256775,"channel":0,"num_words":1,"start":2.48,"end":2.98},{"sentences":[{"text":"with","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.17277374863624573}],"sentiment":"neutral","sentiment_score":0.17277374863624573,"channel":1,"num_words":1,"start":2.72,"end":3.22},{"sentences":[{"text":"a","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.20193669199943545}],"sentiment":"neutral","sentiment_score":0.20193669199943545,"channel":0,"num_words":1,"start":3.1999998,"end":3.4399998},{"sentences":[{"text":"a","start":3.4399998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.1726415753364563}],"sentiment":"neutral","sentiment_score":0.1726415753364563,"channel":1,"num_words":1,"start":3.4399998,"end":3.6799998},{"sentences":[{"text":"phone","start":3.4399998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.11504131555557252}],"sentiment":"neutral","sentiment_score":0.11504131555557252,"channel":0,"num_words":1,"start":3.4399998,"end":3.6799998},{"sentences":[{"text":"phone","start":3.6799998,"end":3.84,"sentiment":"neutral","sentiment_score":0.10991619527339937}],"sentiment":"neutral","sentiment_score":0.10991619527339937,"channel":1,"num_words":1,"start":3.6799998,"end":3.84},{"sentences":[{"text":"number","start":3.6799998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.1721903383731842}],"sentiment":"neutral","sentiment_score":0.1721903383731842,"channel":0,"num_words":1,"start":3.6799998,"end":3.9199998},{"sentences":[{"text":"number","start":3.84,"end":4.16,"sentiment":"neutral","sentiment_score":0.23636089265346527}],"sentiment":"neutral","sentiment_score":0.23636089265346527,"channel":1,"num_words":1,"start":3.84,"end":4.16},{"sentences":[{"text":"that","start":3.9199998,"end":4.16,"sentiment":"neutral","sentiment_score":0.07494545727968216}],"sentiment":"neutral","sentiment_score":0.07494545727968216,"channel":0,"num_words":1,"start":3.9199998,"end":4.16},{"sentences":[{"text":"that","start":4.16,"end":4.24,"sentiment":"neutral","sentiment_score":0.2854733169078827}],"sentiment":"neutral","sentiment_score":0.2854733169078827,"channel":1,"num_words":1,"start":4.16,"end":4.24},{"sentences":[{"text":"is","start":4.16,"end":4.24,"sentiment":"neutral","sentiment_score":0.31764358282089233}],"sentiment":"neutral","sentiment_score":0.31764358282089233,"channel":0,"num_words":1,"start":4.16,"end":4.24},{"sentences":[{"text":"it's","start":4.24,"end":4.48,"sentiment":"positive","sentiment_score":0.3653564155101776}],"sentiment":"positive","sentiment_score":0.3653564155101776,"channel":1,"num_words":1,"start":4.24,"end":4.48},{"sentences":[{"text":"outstanding","start":4.24,"end":4.72,"sentiment":"positive","sentiment_score":0.4166622459888458}],"sentiment":"positive","sentiment_score":0.4166622459888458,"channel":0,"num_words":1,"start":4.24,"end":4.72},{"sentences":[{"text":"outbound","start":4.48,"end":4.88,"sentiment":"positive","sentiment_score":0.3597627878189087}],"sentiment":"positive","sentiment_score":0.3597627878189087,"channel":1,"num_words":1,"start":4.48,"end":4.88},{"sentences":[{"text":"with","start":4.72,"end":4.88,"sentiment":"positive","sentiment_score":0.46183037757873535}],"sentiment":"positive","sentiment_score":0.46183037757873535,"channel":0,"num_words":1,"start":4.72,"end":4.88},{"sentences":[{"text":"the","start":4.88,"end":5.04,"sentiment":"neutral","sentiment_score":0.1923316121101379}],"sentiment":"neutral","sentiment_score":0.1923316121101379,"channel":1,"num_words":1,"start":4.88,"end":5.04},{"sentences":[{"text":"your","start":4.88,"end":5.3599997,"sentiment":"positive","sentiment_score":0.34549418091773987}],"sentiment":"positive","sentiment_score":0.34549418091773987,"channel":0,"num_words":1,"start":4.88,"end":5.3599997},{"sentences":[{"text":"duration of the","start":5.04,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.2632882048686345}],"sentiment":"neutral","sentiment_score":0.2632882048686345,"channel":1,"num_words":3,"start":5.04,"end":5.7599998},{"sentences":[{"text":"so","start":5.68,"end":6.18,"sentiment":"neutral","sentiment_score":0.23570209741592407}],"sentiment":"neutral","sentiment_score":0.23570209741592407,"channel":0,"num_words":1,"start":5.68,"end":6.18},{"sentences":[{"text":"call.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.28145715594291687},{"text":"So","start":7.04,"end":7.2799997,"sentiment":"positive","sentiment_score":0.37818843126297}],"sentiment":"neutral","sentiment_score":0.3298227936029434,"channel":1,"num_words":2,"start":5.7599998,"end":7.2799997},{"sentences":[{"text":"you're","start":7.04,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.1958119124174118}],"sentiment":"neutral","sentiment_score":0.1958119124174118,"channel":0,"num_words":1,"start":7.04,"end":7.2799997},{"sentences":[{"text":"you're","start":7.2799997,"end":7.52,"sentiment":"neutral","sentiment_score":0.33148062229156494}],"sentiment":"neutral","sentiment_score":0.33148062229156494,"channel":1,"num_words":1,"start":7.2799997,"end":7.52},{"sentences":[{"text":"able to","start":7.2799997,"end":7.6,"sentiment":"positive","sentiment_score":0.3671251982450485}],"sentiment":"positive","sentiment_score":0.3671251982450485,"channel":0,"num_words":2,"start":7.2799997,"end":7.6},{"sentences":[{"text":"able","start":7.52,"end":7.68,"sentiment":"positive","sentiment_score":0.3518231511116028}],"sentiment":"positive","sentiment_score":0.3518231511116028,"channel":1,"num_words":1,"start":7.52,"end":7.68},{"sentences":[{"text":"actually","start":7.6,"end":8.0,"sentiment":"positive","sentiment_score":0.37995243072509766}],"sentiment":"positive","sentiment_score":0.37995243072509766,"channel":0,"num_words":1,"start":7.6,"end":8.0},{"sentences":[{"text":"to actually","start":7.68,"end":8.24,"sentiment":"neutral","sentiment_score":0.27135051786899567}],"sentiment":"neutral","sentiment_score":0.27135051786899567,"channel":1,"num_words":2,"start":7.68,"end":8.24},{"sentences":[{"text":"see","start":8.0,"end":8.24,"sentiment":"neutral","sentiment_score":0.29233551025390625}],"sentiment":"neutral","sentiment_score":0.29233551025390625,"channel":0,"num_words":1,"start":8.0,"end":8.24},{"sentences":[{"text":"see","start":8.24,"end":8.559999,"sentiment":"neutral","sentiment_score":0.2558039426803589}],"sentiment":"neutral","sentiment_score":0.2558039426803589,"channel":1,"num_words":1,"start":8.24,"end":8.559999},{"sentences":[{"text":"the","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.2162505090236664}],"sentiment":"neutral","sentiment_score":0.2162505090236664,"channel":0,"num_words":1,"start":8.24,"end":8.74},{"sentences":[{"text":"the","start":8.559999,"end":9.04,"sentiment":"neutral","sentiment_score":0.27421703934669495}],"sentiment":"neutral","sentiment_score":0.27421703934669495,"channel":1,"num_words":1,"start":8.559999,"end":9.04},{"sentences":[{"text":"the extension","start":8.8,"end":9.38,"sentiment":"neutral","sentiment_score":0.22191518545150757}],"sentiment":"neutral","sentiment_score":0.22191518545150757,"channel":0,"num_words":2,"start":8.8,"end":9.38},{"sentences":[{"text":"extension","start":9.04,"end":9.54,"sentiment":"neutral","sentiment_score":0.13363786041736603}],"sentiment":"neutral","sentiment_score":0.13363786041736603,"channel":1,"num_words":1,"start":9.04,"end":9.54},{"sentences":[{"text":"status","start":9.44,"end":9.84,"sentiment":"neutral","sentiment_score":0.20722605288028717}],"sentiment":"neutral","sentiment_score":0.20722605288028717,"channel":0,"num_words":1,"start":9.44,"end":9.84},{"sentences":[{"text":"status","start":9.679999,"end":10.16,"sentiment":"neutral","sentiment_score":0.22391235828399655}],"sentiment":"neutral","sentiment_score":0.22391235828399655,"channel":1,"num_words":1,"start":9.679999,"end":10.16},{"sentences":[{"text":"in real","start":9.84,"end":10.4,"sentiment":"neutral","sentiment_score":0.2910923361778259}],"sentiment":"neutral","sentiment_score":0.2910923361778259,"channel":0,"num_words":2,"start":9.84,"end":10.4},{"sentences":[{"text":"in real","start":10.16,"end":10.639999,"sentiment":"neutral","sentiment_score":0.2110229954123497}],"sentiment":"neutral","sentiment_score":0.2110229954123497,"channel":1,"num_words":2,"start":10.16,"end":10.639999},{"sentences":[{"text":"time?","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.24980196356773376}],"sentiment":"neutral","sentiment_score":0.24980196356773376,"channel":0,"num_words":1,"start":10.4,"end":10.9},{"sentences":[{"text":"time, which is","start":10.639999,"end":11.86,"sentiment":"neutral","sentiment_score":0.12770269811153412}],"sentiment":"neutral","sentiment_score":0.12770269811153412,"channel":1,"num_words":3,"start":10.639999,"end":11.86},{"sentences":[{"text":"Yeah.","start":14.0,"end":14.255938,"sentiment":"neutral","sentiment_score":0.09937705844640732}],"sentiment":"neutral","sentiment_score":0.09937705844640732,"channel":0,"num_words":1,"start":14.0,"end":14.255938}]},"summary":{"result":"success","short":"The customer is asking the agent about accessing call recordings and finding extension numbers. The agent explains that they can see the status of extensions in real time and that the call is being made outbound."},"intents":{"segments":[{"text":"real time, which is Yeah.","start_word":67,"end_word":71,"intents":[{"intent":"Update extension status","confidence_score":0.048890065}]}]},"sentiments":{"segments":[{"text":"CallConnect. The call You connects. can speak You can with see Daniel that Daniel Aids on a is a call on a with call with a phone a number phone number that is that outstanding it's outbound with your the duration of so the call. you're So able you're to able actually to actually see the see the the extension extension status status in real in time? real time, which is Yeah.","start_word":0,"end_word":71,"sentiment":"neutral","sentiment_score":0.19255371391773224}],"average":{"sentiment":"neutral","sentiment_score":0.1925537109375}}}}