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CLE. This is Sally.\n\nChannel 0: Oh, hi, Sally. It's Andrew from Vigilance AI, and I was, trying to get a hold of Mark.\n\nChannel 1: He's actually away on leave for a couple of weeks. I can leave a message for him to return your call when he's back.\n\nChannel 0: Oh, it's alright. You know, I actually tried to call him, which is why I'm trying this number to find out, if I can get him, on this. But, yeah, I think that answered it. So it's, on me. So that would be that would be all.\n\nThank you for your assistance.\n\nChannel 1: Okay. No problem. Thank\n\nChannel 0: Bye\n\nChannel 1: you.\n\nChannel 0: bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Morning.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.015141934156417848},{"text":"CLE.","start":0.88,"end":1.28,"sentiment":"neutral","sentiment_score":0.00932058971375227},{"text":"This is Sally.","start":1.28,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.015067349498470625}],"sentiment":"neutral","sentiment_score":0.013932914473116398,"channel":1,"num_words":5,"start":0.39999998,"end":2.1799998},{"sentences":[{"text":"Oh, hi, Sally.","start":3.04,"end":4.18,"sentiment":"neutral","sentiment_score":0.06518514826893806},{"text":"It's Andrew from Vigilance AI, and I was, trying to get a hold of Mark.","start":4.56,"end":9.38,"sentiment":"neutral","sentiment_score":0.021578426845371722}],"sentiment":"neutral","sentiment_score":0.028846213749299448,"channel":0,"num_words":18,"start":3.04,"end":9.38},{"sentences":[{"text":"He's actually away on leave for a couple of weeks.","start":10.16,"end":13.38,"sentiment":"neutral","sentiment_score":-0.10786407813429832},{"text":"I can leave a message for him to return your call when he's back.","start":14.115,"end":17.175,"sentiment":"neutral","sentiment_score":0.015553790144622326}],"sentiment":"neutral","sentiment_score":-0.03587032163826128,"channel":1,"num_words":24,"start":10.16,"end":17.175},{"sentences":[{"text":"Oh, it's alright.","start":17.775,"end":18.574999,"sentiment":"neutral","sentiment_score":0.081850399573644},{"text":"You know, I actually tried to call him, which is why I'm trying this number to find out, if I can get him, on this.","start":18.574999,"end":26.175,"sentiment":"neutral","sentiment_score":0.008286955654621125},{"text":"But, yeah, I think that answered it.","start":26.175,"end":28.414999,"sentiment":"neutral","sentiment_score":-0.03346439690462181},{"text":"So it's, on me.","start":28.414999,"end":29.695,"sentiment":"neutral","sentiment_score":-0.027269314043223858},{"text":"So that would be that would be all.","start":29.695,"end":32.502876,"sentiment":"neutral","sentiment_score":0.07501652557402849}],"sentiment":"neutral","sentiment_score":0.015096367237732765,"channel":0,"num_words":47,"start":17.775,"end":32.502876},{"sentences":[{"text":"Thank you for your assistance.","start":32.502876,"end":33.642876,"sentiment":"positive","sentiment_score":0.6352921962738037}],"sentiment":"positive","sentiment_score":0.6352921962738037,"channel":0,"num_words":5,"start":32.502876,"end":33.642876},{"sentences":[{"text":"Okay.","start":33.88,"end":34.36,"sentiment":"neutral","sentiment_score":0.27846759557724},{"text":"No problem.","start":34.36,"end":35.1,"sentiment":"positive","sentiment_score":0.39041106402873993},{"text":"Thank","start":35.8,"end":36.12,"sentiment":"positive","sentiment_score":0.4370967745780945}],"sentiment":"positive","sentiment_score":0.3740966245532036,"channel":1,"num_words":4,"start":33.88,"end":36.12},{"sentences":[{"text":"Bye","start":36.022873,"end":36.262875,"sentiment":"positive","sentiment_score":0.468812108039856}],"sentiment":"positive","sentiment_score":0.468812108039856,"channel":0,"num_words":1,"start":36.022873,"end":36.262875},{"sentences":[{"text":"you.","start":36.12,"end":36.6,"sentiment":"positive","sentiment_score":0.47695034742355347}],"sentiment":"positive","sentiment_score":0.47695034742355347,"channel":1,"num_words":1,"start":36.12,"end":36.6},{"sentences":[{"text":"bye.","start":36.262875,"end":36.762875,"sentiment":"neutral","sentiment_score":0.2653486728668213}],"sentiment":"neutral","sentiment_score":0.2653486728668213,"channel":0,"num_words":1,"start":36.262875,"end":36.762875},{"sentences":[{"text":"Bye.","start":36.6,"end":37.1,"sentiment":"neutral","sentiment_score":0.11745327711105348}],"sentiment":"neutral","sentiment_score":0.11745327711105348,"channel":1,"num_words":1,"start":36.6,"end":37.1}]},"summary":{"result":"success","short":"The customer, Andrew, is trying to reach Mark at CLE but is informed that Mark is on leave for a few weeks. Andrew leaves a message for Mark to return his call and explains that he tried to reach him but couldn't get in touch. He thanks the agent for their help and ends the call."},"intents":{"segments":[{"text":"I can leave a message for him to return your call when he's back.","start_word":33,"end_word":46,"intents":[{"intent":"Return call","confidence_score":0.07558179}]},{"text":"Thank you for your assistance. Okay.","start_word":94,"end_word":99,"intents":[{"intent":"Confirm assistance","confidence_score":0.008399038}]}]},"sentiments":{"segments":[{"text":"Morning. CLE. This is Sally. Oh, hi, Sally. It's Andrew from Vigilance AI, and I was, trying to get a hold of Mark. He's actually away on leave for a couple of weeks. I can leave a message for him to return your call when he's back. Oh, it's alright. You know, I actually tried to call him, which is why I'm trying this number to find out, if I can get him, on this. But, yeah, I think that answered it. So it's, on me. So that would be that would be all.","start_word":0,"end_word":93,"sentiment":"neutral","sentiment_score":0.007942646741867065},{"text":"Thank you for your assistance.","start_word":94,"end_word":98,"sentiment":"positive","sentiment_score":0.6235791444778442},{"text":"Okay.","start_word":99,"end_word":99,"sentiment":"neutral","sentiment_score":0.27846759557724},{"text":"No problem. Thank Bye you.","start_word":100,"end_word":104,"sentiment":"positive","sentiment_score":0.43856486678123474},{"text":"bye. Bye.","start_word":105,"end_word":106,"sentiment":"neutral","sentiment_score":0.2111828327178955}],"average":{"sentiment":"neutral","sentiment_score":0.06253950434959739}}}}