{"metadata":{"transaction_key":"deprecated","request_id":"019ece22-17e8-7241-95a7-cd2b165a5e7e","sha256":"9d1f744434da65dc2e1bb47c293eb6f567fd7f528c6262fe37c0a3b12edc5e34","created":"2026-06-16T01:53:22.478Z","duration":44.63994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":143,"output_tokens":60},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":152,"output_tokens":152},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":152,"output_tokens":17}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Oh, hi. This is Jamie from Cloud Solution IT. How are you doing today? I'm good. Oh, sorry. What was that? Oh, we actually got your data from our office. So they actually provided us with your phone number. So I just want to confirm, is this Sherab? Oh, okay. Yeah. Well, Jonas, I've actually been trying to reach you since last year because we would love to introduce our services and our company. My name is Jamie from","confidence":0.9980469,"words":[{"word":"hello","start":1.5999999,"end":2.1,"confidence":0.7636719,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.047675199806690216},{"word":"oh","start":2.72,"end":2.8799999,"confidence":0.9812012,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.2639625072479248},{"word":"hi","start":2.8799999,"end":3.1999998,"confidence":0.9975586,"punctuated_word":"hi.","sentiment":"positive","sentiment_score":0.336816668510437},{"word":"this","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3412717282772064},{"word":"is","start":3.52,"end":3.76,"confidence":0.9980469,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.38162222504615784},{"word":"jamie","start":3.76,"end":4.24,"confidence":0.9526367,"punctuated_word":"Jamie","sentiment":"positive","sentiment_score":0.4763544201850891},{"word":"from","start":4.24,"end":4.56,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.5199229121208191},{"word":"cloud","start":4.56,"end":4.88,"confidence":0.7421875,"punctuated_word":"Cloud","sentiment":"positive","sentiment_score":0.41444435715675354},{"word":"solution","start":4.88,"end":5.38,"confidence":0.9291992,"punctuated_word":"Solution","sentiment":"positive","sentiment_score":0.43417757749557495},{"word":"it","start":5.52,"end":5.92,"confidence":0.99609375,"punctuated_word":"IT.","sentiment":"positive","sentiment_score":0.3756997883319855},{"word":"how","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5305999517440796},{"word":"are","start":6.16,"end":6.24,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.5523998737335205},{"word":"you","start":6.24,"end":6.3999996,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5975008606910706},{"word":"doing","start":6.3999996,"end":6.72,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.4821474850177765},{"word":"today","start":6.72,"end":7.22,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.4480896592140198},{"word":"i'm","start":8.4,"end":8.639999,"confidence":0.61035156,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1085381805896759},{"word":"good","start":8.639999,"end":9.139999,"confidence":0.6702881,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.26818710565567017},{"word":"oh","start":10.639999,"end":11.04,"confidence":0.9880371,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04615195840597153},{"word":"sorry","start":11.04,"end":11.44,"confidence":0.9567871,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":0.044852472841739655},{"word":"what","start":11.44,"end":11.679999,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.001063913106918335},{"word":"was","start":11.679999,"end":11.84,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0008964017033576965},{"word":"that","start":11.84,"end":12.34,"confidence":0.99902344,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.007285399362444878},{"word":"oh","start":14.855,"end":15.095,"confidence":0.92700195,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.07578565180301666},{"word":"we","start":15.095,"end":15.335,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09888906031847},{"word":"actually","start":15.335,"end":15.835,"confidence":0.96972656,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.11210387200117113},{"word":"got","start":16.455,"end":16.775,"confidence":0.83203125,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.08351145684719086},{"word":"your","start":16.775,"end":17.015,"confidence":0.9716797,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1060001254081726},{"word":"data","start":17.015,"end":17.515,"confidence":0.99902344,"punctuated_word":"data","sentiment":"neutral","sentiment_score":0.1174178197979927},{"word":"from","start":17.575,"end":18.075,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.09179392457008362},{"word":"our","start":18.295,"end":18.615,"confidence":0.97998047,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.11431783437728882},{"word":"office","start":18.615,"end":19.115,"confidence":0.8166504,"punctuated_word":"office.","sentiment":"neutral","sentiment_score":0.11944741010665894},{"word":"so","start":19.175,"end":19.415,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1267876178026199},{"word":"they","start":19.415,"end":19.654999,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.16788944602012634},{"word":"actually","start":19.654999,"end":20.055,"confidence":0.9951172,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.14592933654785156},{"word":"provided","start":20.055,"end":20.535,"confidence":0.99902344,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.13591735064983368},{"word":"us","start":20.535,"end":20.855,"confidence":0.9741211,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.11217498779296876},{"word":"with","start":20.855,"end":20.935,"confidence":0.9506836,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.14414222538471222},{"word":"your","start":20.935,"end":21.175,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.14720936119556427},{"word":"phone","start":21.175,"end":21.415,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.0906306579709053},{"word":"number","start":21.415,"end":21.915,"confidence":0.98706055,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.08177438378334045},{"word":"so","start":22.375,"end":22.855,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.056955255568027496},{"word":"i","start":22.855,"end":22.935,"confidence":0.98291016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.021031159907579425},{"word":"just","start":22.935,"end":23.175,"confidence":0.9838867,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02745569497346878},{"word":"want","start":23.175,"end":23.335,"confidence":0.98095703,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.02607068791985512},{"word":"to","start":23.335,"end":23.494999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03154861554503441},{"word":"confirm","start":23.494999,"end":23.895,"confidence":0.8244629,"punctuated_word":"confirm,","sentiment":"neutral","sentiment_score":0.030418770387768745},{"word":"is","start":23.895,"end":24.055,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03620004281401634},{"word":"this","start":24.055,"end":24.295,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.056722670793533325},{"word":"sherab","start":24.295,"end":24.795,"confidence":0.56884766,"punctuated_word":"Sherab?","sentiment":"neutral","sentiment_score":0.0233061071485281},{"word":"oh","start":32.67,"end":32.989998,"confidence":0.99560547,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.003965500742197037},{"word":"okay","start":32.989998,"end":33.489998,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.025709791108965874},{"word":"yeah","start":33.634876,"end":33.954876,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09313292801380156},{"word":"well","start":33.954876,"end":34.434875,"confidence":0.9926758,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.21682515740394592},{"word":"jonas","start":34.434875,"end":34.794876,"confidence":0.54208374,"punctuated_word":"Jonas,","sentiment":"positive","sentiment_score":0.3432806730270386},{"word":"i've","start":34.794876,"end":35.154873,"confidence":0.99609375,"punctuated_word":"I've","sentiment":"positive","sentiment_score":0.338655561208725},{"word":"actually","start":35.154873,"end":35.654873,"confidence":0.9667969,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.27904990315437317},{"word":"been","start":35.714874,"end":35.874874,"confidence":0.99902344,"punctuated_word":"been","sentiment":"positive","sentiment_score":0.3585653305053711},{"word":"trying","start":35.874874,"end":36.194874,"confidence":1.0,"punctuated_word":"trying","sentiment":"positive","sentiment_score":0.35665446519851685},{"word":"to","start":36.194874,"end":36.694874,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3888372778892517},{"word":"reach","start":36.754875,"end":37.154873,"confidence":0.83984375,"punctuated_word":"reach","sentiment":"positive","sentiment_score":0.3681488037109375},{"word":"you","start":37.154873,"end":37.474873,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.31580841541290283},{"word":"since","start":37.474873,"end":37.954876,"confidence":1.0,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.27733340859413147},{"word":"last","start":37.954876,"end":38.274876,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.2701058089733124},{"word":"year","start":38.274876,"end":38.594875,"confidence":1.0,"punctuated_word":"year","sentiment":"neutral","sentiment_score":0.2916094660758972},{"word":"because","start":38.594875,"end":38.914875,"confidence":0.86328125,"punctuated_word":"because","sentiment":"positive","sentiment_score":0.5431291460990906},{"word":"we","start":38.914875,"end":39.074875,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.6123759150505066},{"word":"would","start":39.074875,"end":39.314873,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.7348512411117554},{"word":"love","start":39.314873,"end":39.554874,"confidence":1.0,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.786227822303772},{"word":"to","start":39.554874,"end":40.034874,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6397649049758911},{"word":"introduce","start":40.034874,"end":40.534874,"confidence":0.9892578,"punctuated_word":"introduce","sentiment":"positive","sentiment_score":0.5773453712463379},{"word":"our","start":40.594875,"end":40.914875,"confidence":1.0,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.5758769512176514},{"word":"services","start":40.914875,"end":41.414875,"confidence":1.0,"punctuated_word":"services","sentiment":"positive","sentiment_score":0.6288498640060425},{"word":"and","start":41.554874,"end":41.794876,"confidence":0.7480469,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.703536331653595},{"word":"our","start":41.794876,"end":42.114876,"confidence":1.0,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.6814067959785461},{"word":"company","start":42.114876,"end":42.614876,"confidence":1.0,"punctuated_word":"company.","sentiment":"positive","sentiment_score":0.5102382898330688},{"word":"my","start":43.074875,"end":43.234875,"confidence":0.99316406,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.1768631488084793},{"word":"name","start":43.234875,"end":43.394875,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.16684751212596893},{"word":"is","start":43.394875,"end":43.714874,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16564850509166718},{"word":"jamie","start":43.714874,"end":44.114876,"confidence":0.9453125,"punctuated_word":"Jamie","sentiment":"neutral","sentiment_score":0.19475172460079193},{"word":"from","start":44.114876,"end":44.614876,"confidence":0.6689453,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12049104273319244}],"paragraphs":{"transcript":"\nHello? Oh, hi. This is Jamie from Cloud Solution IT. How are you doing today? I'm good.\n\nOh, sorry. What was that? Oh, we actually got your data from our office. So they actually provided us with your phone number. So I just want to confirm, is this Sherab?\n\nOh, okay. Yeah. Well, Jonas, I've actually been trying to reach you since last year because we would love to introduce our services and our company. My name is Jamie from","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.047675199806690216},{"text":"Oh, hi.","start":2.72,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.3003895878791809},{"text":"This is Jamie from Cloud Solution IT.","start":3.1999998,"end":5.92,"sentiment":"positive","sentiment_score":0.42049900123051237},{"text":"How are you doing today?","start":5.92,"end":7.22,"sentiment":"positive","sentiment_score":0.5221475660800934},{"text":"I'm good.","start":8.4,"end":9.139999,"sentiment":"neutral","sentiment_score":0.18836264312267303}],"sentiment":"positive","sentiment_score":0.3870241471073207,"num_words":17,"start":1.5999999,"end":9.139999},{"sentences":[{"text":"Oh, sorry.","start":10.639999,"end":11.44,"sentiment":"neutral","sentiment_score":0.04550221562385559},{"text":"What was that?","start":11.44,"end":12.34,"sentiment":"neutral","sentiment_score":-0.001775028184056282},{"text":"Oh, we actually got your data from our office.","start":14.855,"end":19.115,"sentiment":"neutral","sentiment_score":0.10214079502556059},{"text":"So they actually provided us with your phone number.","start":19.175,"end":21.915,"sentiment":"neutral","sentiment_score":0.12805059634976917},{"text":"So I just want to confirm, is this Sherab?","start":22.375,"end":24.795,"sentiment":"neutral","sentiment_score":0.03441211167309019}],"sentiment":"neutral","sentiment_score":0.07709721481660381,"num_words":32,"start":10.639999,"end":24.795},{"sentences":[{"text":"Oh, okay.","start":32.67,"end":33.489998,"sentiment":"neutral","sentiment_score":0.014837645925581455},{"text":"Yeah.","start":33.634876,"end":33.954876,"sentiment":"neutral","sentiment_score":0.09313292801380156},{"text":"Well, Jonas, I've actually been trying to reach you since last year because we would love to introduce our services and our company.","start":33.954876,"end":42.614876,"sentiment":"positive","sentiment_score":0.469498995853507},{"text":"My name is Jamie from","start":43.074875,"end":44.614876,"sentiment":"neutral","sentiment_score":0.16492038667201997}],"sentiment":"positive","sentiment_score":0.378899582511475,"num_words":31,"start":32.67,"end":44.614876}]}}]},{"alternatives":[{"transcript":"Hello? How did you get my number? How did you get my number? Mhmm. Yeah. The thing I'm asking is, like, why did you call me and how did you get my number?","confidence":0.9980469,"words":[{"word":"hello","start":0.64,"end":1.14,"confidence":0.93359375,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.027580004185438156},{"word":"how","start":7.6,"end":7.8399997,"confidence":0.98828125,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.05956842750310898},{"word":"did","start":7.8399997,"end":8.0,"confidence":0.9970703,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.06694488227367401},{"word":"you","start":8.0,"end":8.16,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06721749901771545},{"word":"get","start":8.16,"end":8.32,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.09325845539569856},{"word":"my","start":8.32,"end":8.559999,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.10831252485513689},{"word":"number","start":8.559999,"end":9.059999,"confidence":0.9995117,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.09417754411697388},{"word":"how","start":12.559999,"end":12.719999,"confidence":0.99121094,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.03193160519003868},{"word":"did","start":12.719999,"end":12.96,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.027481969445943832},{"word":"you","start":12.96,"end":13.12,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.002516457810997963},{"word":"get","start":13.12,"end":13.36,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.0008427910506725311},{"word":"my","start":13.36,"end":13.5199995,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.005340097472071648},{"word":"number","start":13.5199995,"end":14.0199995,"confidence":1.0,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.013258039951324465},{"word":"mhmm","start":22.745,"end":23.245,"confidence":0.9916992,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04506523162126541},{"word":"yeah","start":25.545,"end":26.045,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.047701865434646606},{"word":"the","start":27.145,"end":27.225,"confidence":0.51904297,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.20062120258808136},{"word":"thing","start":27.225,"end":27.465,"confidence":0.99609375,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.16401849687099457},{"word":"i'm","start":27.465,"end":27.625,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.20326942205429077},{"word":"asking","start":27.625,"end":27.945,"confidence":1.0,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":-0.20454123616218567},{"word":"is","start":27.945,"end":28.185001,"confidence":0.89868164,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":-0.26661720871925354},{"word":"like","start":28.185001,"end":28.685001,"confidence":0.9921875,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.20382127165794373},{"word":"why","start":28.825,"end":29.065,"confidence":0.83251953,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.3999323546886444},{"word":"did","start":29.065,"end":29.225,"confidence":0.99316406,"punctuated_word":"did","sentiment":"negative","sentiment_score":-0.3361584544181824},{"word":"you","start":29.225,"end":29.7,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3095221221446991},{"word":"call","start":29.78,"end":30.02,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.3294309079647064},{"word":"me","start":30.02,"end":30.18,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2976263761520386},{"word":"and","start":30.18,"end":30.58,"confidence":0.5566406,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.34871166944503784},{"word":"how","start":30.58,"end":30.740002,"confidence":1.0,"punctuated_word":"how","sentiment":"negative","sentiment_score":-0.341021329164505},{"word":"did","start":30.740002,"end":30.900002,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.24760238826274872},{"word":"you","start":30.900002,"end":30.980001,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14891095459461212},{"word":"get","start":30.980001,"end":31.220001,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.11695988476276398},{"word":"my","start":31.220001,"end":31.380001,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.11263682693243028},{"word":"number","start":31.380001,"end":31.880001,"confidence":0.9753418,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.1314658224582672}],"paragraphs":{"transcript":"\nHello? How did you get my number? How did you get my number? Mhmm. Yeah.\n\nThe thing I'm asking is, like, why did you call me and how did you get my number?","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.027580004185438156},{"text":"How did you get my number?","start":7.6,"end":9.059999,"sentiment":"neutral","sentiment_score":0.08157988886038463},{"text":"How did you get my number?","start":12.559999,"end":14.0199995,"sentiment":"neutral","sentiment_score":-0.007362447679042816},{"text":"Mhmm.","start":22.745,"end":23.245,"sentiment":"neutral","sentiment_score":0.04506523162126541},{"text":"Yeah.","start":25.545,"end":26.045,"sentiment":"neutral","sentiment_score":-0.047701865434646606}],"sentiment":"neutral","sentiment_score":0.03134986783067385,"num_words":15,"start":0.64,"end":26.045},{"sentences":[{"text":"The thing I'm asking is, like, why did you call me and how did you get my number?","start":27.145,"end":31.880001,"sentiment":"neutral","sentiment_score":-0.24238155161341032}],"sentiment":"neutral","sentiment_score":-0.24238155161341032,"num_words":18,"start":27.145,"end":31.880001}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello? Oh, hi. This is Jamie from Cloud Solution IT. How are you doing today?\n\nChannel 1: How did you get my\n\nChannel 0: I'm\n\nChannel 1: number?\n\nChannel 0: good. Oh, sorry. What was that?\n\nChannel 1: How did you get my number?\n\nChannel 0: Oh, we actually got your data from our office. So they actually provided us with your phone number. So\n\nChannel 1: Mhmm.\n\nChannel 0: I just want to confirm, is this Sherab?\n\nChannel 1: Yeah. The thing I'm asking is, like, why did you call me and how did you get my number?\n\nChannel 0: Oh, okay. Yeah. Well, Jonas, I've actually been trying to reach you since last year because we would love to introduce our services and our company. My name is Jamie from","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.027580004185438156}],"sentiment":"neutral","sentiment_score":0.027580004185438156,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.047675199806690216},{"text":"Oh, hi.","start":2.72,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.3003895878791809},{"text":"This is Jamie from Cloud Solution IT.","start":3.1999998,"end":5.92,"sentiment":"positive","sentiment_score":0.42049900123051237},{"text":"How are you doing today?","start":5.92,"end":7.22,"sentiment":"positive","sentiment_score":0.5221475660800934}],"sentiment":"positive","sentiment_score":0.413512347638607,"channel":0,"num_words":15,"start":1.5999999,"end":7.22},{"sentences":[{"text":"How did you get my","start":7.6,"end":8.559999,"sentiment":"neutral","sentiment_score":0.07906035780906677}],"sentiment":"neutral","sentiment_score":0.07906035780906677,"channel":1,"num_words":5,"start":7.6,"end":8.559999},{"sentences":[{"text":"I'm","start":8.4,"end":8.639999,"sentiment":"neutral","sentiment_score":0.1085381805896759}],"sentiment":"neutral","sentiment_score":0.1085381805896759,"channel":0,"num_words":1,"start":8.4,"end":8.639999},{"sentences":[{"text":"number?","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.09417754411697388}],"sentiment":"neutral","sentiment_score":0.09417754411697388,"channel":1,"num_words":1,"start":8.559999,"end":9.059999},{"sentences":[{"text":"good.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.26818710565567017},{"text":"Oh, sorry.","start":10.639999,"end":11.44,"sentiment":"neutral","sentiment_score":0.04550221562385559},{"text":"What was that?","start":11.44,"end":12.34,"sentiment":"neutral","sentiment_score":-0.001775028184056282}],"sentiment":"neutral","sentiment_score":0.05897774205853542,"channel":0,"num_words":6,"start":8.639999,"end":12.34},{"sentences":[{"text":"How did you get my number?","start":12.559999,"end":14.0199995,"sentiment":"neutral","sentiment_score":-0.007362447679042816}],"sentiment":"neutral","sentiment_score":-0.007362447679042816,"channel":1,"num_words":6,"start":12.559999,"end":14.0199995},{"sentences":[{"text":"Oh, we actually got your data from our office.","start":14.855,"end":19.115,"sentiment":"neutral","sentiment_score":0.10214079502556059},{"text":"So they actually provided us with your phone number.","start":19.175,"end":21.915,"sentiment":"neutral","sentiment_score":0.12805059634976917},{"text":"So","start":22.375,"end":22.855,"sentiment":"neutral","sentiment_score":0.056955255568027496}],"sentiment":"neutral","sentiment_score":0.11203567252347343,"channel":0,"num_words":19,"start":14.855,"end":22.855},{"sentences":[{"text":"Mhmm.","start":22.745,"end":23.245,"sentiment":"neutral","sentiment_score":0.04506523162126541}],"sentiment":"neutral","sentiment_score":0.04506523162126541,"channel":1,"num_words":1,"start":22.745,"end":23.245},{"sentences":[{"text":"I just want to confirm, is this Sherab?","start":22.855,"end":24.795,"sentiment":"neutral","sentiment_score":0.03159421868622303}],"sentiment":"neutral","sentiment_score":0.03159421868622303,"channel":0,"num_words":8,"start":22.855,"end":24.795},{"sentences":[{"text":"Yeah.","start":25.545,"end":26.045,"sentiment":"neutral","sentiment_score":-0.047701865434646606},{"text":"The thing I'm asking is, like, why did you call me and how did you get my number?","start":27.145,"end":31.880001,"sentiment":"neutral","sentiment_score":-0.24238155161341032}],"sentiment":"neutral","sentiment_score":-0.2321352523408438,"channel":1,"num_words":19,"start":25.545,"end":31.880001},{"sentences":[{"text":"Oh, okay.","start":32.67,"end":33.489998,"sentiment":"neutral","sentiment_score":0.014837645925581455},{"text":"Yeah.","start":33.634876,"end":33.954876,"sentiment":"neutral","sentiment_score":0.09313292801380156},{"text":"Well, Jonas, I've actually been trying to reach you since last year because we would love to introduce our services and our company.","start":33.954876,"end":42.614876,"sentiment":"positive","sentiment_score":0.469498995853507},{"text":"My name is Jamie from","start":43.074875,"end":44.614876,"sentiment":"neutral","sentiment_score":0.16492038667201997}],"sentiment":"positive","sentiment_score":0.378899582511475,"channel":0,"num_words":31,"start":32.67,"end":44.614876}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT named Jamie calls a customer named Sherab to confirm why they called and how they got their phone number. Jamie explains that they received Sherab's phone number from their office and offers their services. Sherab mentions that they have been trying to reach Jamie since last year."},"intents":{"segments":[{"text":"I just want to confirm, is this Sherab? Yeah.","start_word":55,"end_word":63,"intents":[{"intent":"Confirm sherab's contact information","confidence_score":0.034478214}]},{"text":"Well, Jonas, I've actually been trying to reach you since last year because we would love to introduce our services and our company.","start_word":85,"end_word":107,"intents":[{"intent":"Introduce sherab's services","confidence_score":0.24326232}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Oh, hi.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.16900859773159027},{"text":"This is Jamie from Cloud Solution IT. How are you doing today?","start_word":4,"end_word":15,"sentiment":"positive","sentiment_score":0.4555729031562805},{"text":"How did you get my I'm number? good. Oh, sorry. What was that? How did you get my number? Oh, we actually got your data from our office. So they actually provided us with your phone number. So Mhmm. I just want to confirm, is this Sherab? Yeah. The thing I'm asking is, like, why did you call me and how did you get my number? Oh, okay. Yeah.","start_word":16,"end_word":84,"sentiment":"neutral","sentiment_score":-0.0075920019298791885},{"text":"Well, Jonas, I've actually been trying to reach you since last year because we would love to introduce our services and our company.","start_word":85,"end_word":107,"sentiment":"positive","sentiment_score":0.44108980894088745},{"text":"My name is Jamie from","start_word":108,"end_word":112,"sentiment":"neutral","sentiment_score":0.18863718211650848}],"average":{"sentiment":"neutral","sentiment_score":0.13937321462129293}}}}