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Yeah? No. But you've got the wrong Matthew. I don't know.\n\nMy my details got mixed up with somebody else in cybersecurity. I'm not in cybersecurity. I can't code my way out of a brown paper bag. So I'm getting calls like this probably once every couple of days from people looking for somebody else. Lovely.\n\nThank you, mate. It's alright. I understand you can't help it. You have a great day, mate. Yeah?","paragraphs":[{"sentences":[{"text":"Hello?","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.0202704519033432},{"text":"Yeah?","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.13713209331035614},{"text":"No.","start":14.834999,"end":15.075,"sentiment":"neutral","sentiment_score":-0.2778092622756958},{"text":"But you've got the wrong Matthew.","start":15.075,"end":16.275,"sentiment":"neutral","sentiment_score":-0.32745930552482605},{"text":"I don't know.","start":16.275,"end":16.755,"sentiment":"neutral","sentiment_score":-0.23277787367502847}],"sentiment":"neutral","sentiment_score":-0.23195801426966986,"num_words":12,"start":2.24,"end":16.755},{"sentences":[{"text":"My my details got mixed up with somebody else in cybersecurity.","start":16.755,"end":19.654999,"sentiment":"neutral","sentiment_score":-0.33111826940016315},{"text":"I'm not in cybersecurity.","start":20.435,"end":21.494999,"sentiment":"neutral","sentiment_score":-0.2116517685353756},{"text":"I can't code my way out of a brown paper bag.","start":21.795,"end":23.954998,"sentiment":"neutral","sentiment_score":-0.29250014234672894},{"text":"So I'm getting calls like this probably once every couple of days from people looking for somebody else.","start":23.954998,"end":28.69,"sentiment":"neutral","sentiment_score":-0.1857601259317663},{"text":"Lovely.","start":37.23,"end":37.63,"sentiment":"neutral","sentiment_score":0.2300158143043518}],"sentiment":"neutral","sentiment_score":-0.24044613457388347,"num_words":45,"start":16.755,"end":37.63},{"sentences":[{"text":"Thank you, mate.","start":37.63,"end":38.11,"sentiment":"positive","sentiment_score":0.393154114484787},{"text":"It's alright.","start":38.11,"end":38.43,"sentiment":"neutral","sentiment_score":0.13185272738337517},{"text":"I understand you can't help it.","start":38.43,"end":39.79,"sentiment":"neutral","sentiment_score":-0.11152455521126588},{"text":"You have a great day, mate.","start":39.79,"end":40.67,"sentiment":"positive","sentiment_score":0.39634016156196594},{"text":"Yeah?","start":40.67,"end":41.17,"sentiment":"neutral","sentiment_score":0.07225644588470459}],"sentiment":"neutral","sentiment_score":0.1791287712338898,"num_words":18,"start":37.63,"end":41.17}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi. Good day, Matthew?\n\nChannel 1: Yeah?\n\nChannel 0: Hi, Matthew. It's Andrew from Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: No. But you've got the wrong Matthew. I don't know. My my details got mixed up with somebody else in cybersecurity. I'm not in cybersecurity.\n\nI can't code my way out of a brown paper bag. So I'm getting calls like this probably once every couple of days from people looking\n\nChannel 0: Oh,\n\nChannel 1: for somebody else.\n\nChannel 0: I'm really sorry, Matt. Yeah. I'll make sure to remove your number. Apologies, mate.\n\nChannel 1: Lovely. Thank you, mate. It's alright. I understand you can't help it. You have a great day, mate.\n\nYeah?","paragraphs":[{"sentences":[{"text":"Hello?","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.0202704519033432}],"sentiment":"neutral","sentiment_score":0.0202704519033432,"channel":1,"num_words":1,"start":2.24,"end":2.74},{"sentences":[{"text":"Oh, hi.","start":4.96,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.15709354728460312},{"text":"Good day, Matthew?","start":5.92,"end":7.14,"sentiment":"neutral","sentiment_score":0.28406649827957153}],"sentiment":"neutral","sentiment_score":0.23327731788158418,"channel":0,"num_words":5,"start":4.96,"end":7.14},{"sentences":[{"text":"Yeah?","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.13713209331035614}],"sentiment":"neutral","sentiment_score":0.13713209331035614,"channel":1,"num_words":1,"start":7.7599998,"end":8.26},{"sentences":[{"text":"Hi, Matthew.","start":9.36,"end":10.24,"sentiment":"neutral","sentiment_score":0.029559949412941933},{"text":"It's Andrew from Vigilance AI.","start":10.24,"end":12.16,"sentiment":"neutral","sentiment_score":0.03219876065850258},{"text":"Have I caught you in a bad time?","start":12.16,"end":13.94,"sentiment":"neutral","sentiment_score":-0.09737964440137148}],"sentiment":"neutral","sentiment_score":-0.03726156353950501,"channel":0,"num_words":15,"start":9.36,"end":13.94},{"sentences":[{"text":"No.","start":14.834999,"end":15.075,"sentiment":"neutral","sentiment_score":-0.2778092622756958},{"text":"But you've got the wrong Matthew.","start":15.075,"end":16.275,"sentiment":"neutral","sentiment_score":-0.32745930552482605},{"text":"I don't know.","start":16.275,"end":16.755,"sentiment":"neutral","sentiment_score":-0.23277787367502847},{"text":"My my details got mixed up with somebody else in cybersecurity.","start":16.755,"end":19.654999,"sentiment":"neutral","sentiment_score":-0.33111826940016315},{"text":"I'm not in cybersecurity.","start":20.435,"end":21.494999,"sentiment":"neutral","sentiment_score":-0.2116517685353756}],"sentiment":"neutral","sentiment_score":-0.2971922701597214,"channel":1,"num_words":25,"start":14.834999,"end":21.494999},{"sentences":[{"text":"I can't code my way out of a brown paper bag.","start":21.795,"end":23.954998,"sentiment":"neutral","sentiment_score":-0.29250014234672894},{"text":"So I'm getting calls like this probably once every couple of days from people looking","start":23.954998,"end":27.79,"sentiment":"neutral","sentiment_score":-0.193484861155351}],"sentiment":"neutral","sentiment_score":-0.23537594165939552,"channel":1,"num_words":26,"start":21.795,"end":27.79},{"sentences":[{"text":"Oh,","start":27.765,"end":28.265,"sentiment":"neutral","sentiment_score":-0.13183245062828064}],"sentiment":"neutral","sentiment_score":-0.13183245062828064,"channel":0,"num_words":1,"start":27.765,"end":28.265},{"sentences":[{"text":"for somebody else.","start":27.79,"end":28.69,"sentiment":"neutral","sentiment_score":-0.14713644981384277}],"sentiment":"neutral","sentiment_score":-0.14713644981384277,"channel":1,"num_words":3,"start":27.79,"end":28.69},{"sentences":[{"text":"I'm really sorry, Matt.","start":30.87,"end":32.31,"sentiment":"negative","sentiment_score":-0.35052043944597244},{"text":"Yeah.","start":32.31,"end":32.81,"sentiment":"neutral","sentiment_score":-0.1810629665851593},{"text":"I'll make sure to remove your number.","start":33.350002,"end":35.21,"sentiment":"neutral","sentiment_score":-0.1998510296855654},{"text":"Apologies, mate.","start":35.91,"end":37.05,"sentiment":"neutral","sentiment_score":-0.11429855599999428}],"sentiment":"neutral","sentiment_score":-0.22933564601199968,"channel":0,"num_words":14,"start":30.87,"end":37.05},{"sentences":[{"text":"Lovely.","start":37.23,"end":37.63,"sentiment":"neutral","sentiment_score":0.2300158143043518},{"text":"Thank you, mate.","start":37.63,"end":38.11,"sentiment":"positive","sentiment_score":0.393154114484787},{"text":"It's alright.","start":38.11,"end":38.43,"sentiment":"neutral","sentiment_score":0.13185272738337517},{"text":"I understand you can't help it.","start":38.43,"end":39.79,"sentiment":"neutral","sentiment_score":-0.11152455521126588},{"text":"You have a great day, mate.","start":39.79,"end":40.67,"sentiment":"positive","sentiment_score":0.39634016156196594}],"sentiment":"neutral","sentiment_score":0.18789318059053686,"channel":1,"num_words":18,"start":37.23,"end":40.67},{"sentences":[{"text":"Yeah?","start":40.67,"end":41.17,"sentiment":"neutral","sentiment_score":0.07225644588470459}],"sentiment":"neutral","sentiment_score":0.07225644588470459,"channel":1,"num_words":1,"start":40.67,"end":41.17}]},"summary":{"result":"success","short":"An agent fromGenerationance AI calls Matthew, but realizes they have the wrong number and apologizes. The agent explains they cannot code their way out of a brown paper bag and are getting calls from people looking for someone else. The agent apologizes and promises to remove Matthew's number from their list."},"intents":{"segments":[{"text":"I'll make sure to remove your number.","start_word":82,"end_word":88,"intents":[{"intent":"Removing number","confidence_score":0.027761362}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. Good day, Matthew? Yeah? Hi, Matthew. It's Andrew from Vigilance AI. Have I caught you in a bad time? No.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.03204189985990524},{"text":"But you've got the wrong Matthew.","start_word":23,"end_word":28,"sentiment":"negative","sentiment_score":-0.34591493010520935},{"text":"I don't know. My my details got mixed up with somebody else in cybersecurity. I'm not in cybersecurity. I can't code my way out of a brown paper bag. So I'm getting calls like this probably once every couple of days from people looking Oh, for somebody else.","start_word":29,"end_word":76,"sentiment":"neutral","sentiment_score":-0.24151255190372467},{"text":"I'm really sorry, Matt.","start_word":77,"end_word":80,"sentiment":"negative","sentiment_score":-0.348131388425827},{"text":"Yeah. I'll make sure to remove your number. Apologies, mate. Lovely.","start_word":81,"end_word":91,"sentiment":"neutral","sentiment_score":-0.13140028715133667},{"text":"Thank you, mate.","start_word":92,"end_word":94,"sentiment":"positive","sentiment_score":0.37892836332321167},{"text":"It's alright. I understand you can't help it.","start_word":95,"end_word":102,"sentiment":"neutral","sentiment_score":-0.01639574207365513},{"text":"You have a great day, mate.","start_word":103,"end_word":108,"sentiment":"positive","sentiment_score":0.3909027576446533},{"text":"Yeah?","start_word":109,"end_word":109,"sentiment":"neutral","sentiment_score":0.11150986701250076}],"average":{"sentiment":"neutral","sentiment_score":-0.09516570471614771}}}}