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At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Neil. It's Dana from OC Financial. I'm just giving you a quick call now. I know you called in this morning looking for me. I'm so, so sorry.\n\nI just wanted to touch base to see if there's something I can help with. If you want to give me a callback today, that's absolutely fine. Otherwise, I can give you a quick call tomorrow at the same time. Thank you, and have a good afternoon.","paragraphs":[{"sentences":[{"text":"Forwarded to voice mail.","start":0.39999998,"end":2.0,"sentiment":"negative","sentiment_score":-0.38399185985326767},{"text":"The person you are trying to reach is not available.","start":2.0,"end":4.42,"sentiment":"negative","sentiment_score":-0.4816827863454819},{"text":"At the tone, please record your message.","start":4.64,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.19890811613627843},{"text":"When you have finished recording, you may hang up.","start":7.04,"end":9.62,"sentiment":"neutral","sentiment_score":-0.1739058436618911}],"sentiment":"neutral","sentiment_score":-0.3103434902926286,"channel":1,"num_words":30,"start":0.39999998,"end":9.62},{"sentences":[{"text":"Hi, Neil.","start":11.04,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.09806760773062706},{"text":"It's Dana from OC Financial.","start":11.5199995,"end":13.059999,"sentiment":"neutral","sentiment_score":0.13492710441350936},{"text":"I'm just giving you a quick call now.","start":13.28,"end":14.719999,"sentiment":"neutral","sentiment_score":0.13838877901434898},{"text":"I know you called in this morning looking for me.","start":14.719999,"end":17.095001,"sentiment":"neutral","sentiment_score":0.01337619572877884},{"text":"I'm so, so sorry.","start":17.095001,"end":18.315,"sentiment":"neutral","sentiment_score":-0.2430349998176098}],"sentiment":"neutral","sentiment_score":0.03929320440210145,"channel":0,"num_words":29,"start":11.04,"end":18.315},{"sentences":[{"text":"I just wanted to touch base to see if there's something I can help with.","start":19.095001,"end":22.215,"sentiment":"neutral","sentiment_score":0.08866197268168131},{"text":"If you want to give me a callback today, that's absolutely fine.","start":22.215,"end":25.015,"sentiment":"neutral","sentiment_score":0.2027206247051557},{"text":"Otherwise, I can give you a quick call tomorrow at the same time.","start":25.015,"end":28.154999,"sentiment":"neutral","sentiment_score":0.2808256561939533},{"text":"Thank you, and have a good afternoon.","start":28.375,"end":29.994999,"sentiment":"positive","sentiment_score":0.662559585911887}],"sentiment":"neutral","sentiment_score":0.25640910039556786,"channel":0,"num_words":47,"start":19.095001,"end":29.994999}]},"summary":{"result":"success","short":"The representative from BC Financial, Dana, calls Neil and apologizes for not being available at the intended intended place of business. Dana offers to call back at a later time if needed and gives Neil the option to call back at the same time if he prefers."},"intents":{"segments":[{"text":"Hi, Neil. It's Dana from OC Financial. I'm just giving you a quick call now. I know you called in this morning looking for me. I'm so, so sorry. I just wanted to touch base to see if there's something I can help with. If you want to give me a callback today, that's absolutely fine. Otherwise, I can give you a quick call tomorrow at the same time.","start_word":30,"end_word":98,"intents":[{"intent":"Schedule call","confidence_score":0.01896916}]}]},"sentiments":{"segments":[{"text":"Forwarded to voice mail. The person you are trying to reach is not available.","start_word":0,"end_word":13,"sentiment":"negative","sentiment_score":-0.4471459686756134},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Neil. It's Dana from OC Financial. I'm just giving you a quick call now. I know you called in this morning looking for me. I'm so, so sorry. I just wanted to touch base to see if there's something I can help with. If you want to give me a callback today, that's absolutely fine. Otherwise, I can give you a quick call tomorrow at the same time.","start_word":14,"end_word":98,"sentiment":"neutral","sentiment_score":0.06854245066642761},{"text":"Thank you, and have a good afternoon.","start_word":99,"end_word":105,"sentiment":"positive","sentiment_score":0.6921606063842773}],"average":{"sentiment":"neutral","sentiment_score":0.0510905726202603}}}}