{"metadata":{"transaction_key":"deprecated","request_id":"01a01245-cf13-7432-b355-cda0da4856a2","sha256":"9d0fac034bccb55c0206e0db865e30fa8f015ddf9291114abdb4fb829233011b","created":"2026-08-18T00:29:20.716Z","duration":8.783937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":38,"output_tokens":38},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":38,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. You've reached Peter McCorple. Sorry. I can't take your call right now. But if you leave a message, I'll call you back","confidence":0.9980469,"words":[{"word":"hello","start":2.8799999,"end":3.1999998,"confidence":0.9433594,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.043435510247945786},{"word":"you've","start":3.1999998,"end":3.52,"confidence":0.9711914,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.02076009660959244},{"word":"reached","start":3.52,"end":3.84,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.022631123661994938},{"word":"peter","start":3.84,"end":4.16,"confidence":0.98828125,"punctuated_word":"Peter","sentiment":"neutral","sentiment_score":0.04765688627958298},{"word":"mccorple","start":4.16,"end":4.66,"confidence":0.6970215,"punctuated_word":"McCorple.","sentiment":"neutral","sentiment_score":0.022472290322184563},{"word":"sorry","start":4.88,"end":5.2799997,"confidence":0.82836914,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.4224125742912293},{"word":"i","start":5.2799997,"end":5.3599997,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5885708332061768},{"word":"can't","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5938193798065186},{"word":"take","start":5.6,"end":5.8399997,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6847468614578247},{"word":"your","start":5.8399997,"end":6.0,"confidence":0.984375,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6916531920433044},{"word":"call","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6456881761550903},{"word":"right","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5437151789665222},{"word":"now","start":6.3199997,"end":6.72,"confidence":0.8312988,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4897584915161133},{"word":"but","start":6.72,"end":6.8799996,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.12796534597873688},{"word":"if","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.087520532310009},{"word":"you","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12031449377536774},{"word":"leave","start":7.2,"end":7.44,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.07546339929103851},{"word":"a","start":7.44,"end":7.52,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07071827352046967},{"word":"message","start":7.52,"end":7.9199996,"confidence":0.9980469,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.06621617078781128},{"word":"i'll","start":7.9199996,"end":8.16,"confidence":0.9748535,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.049890853464603424},{"word":"call","start":8.16,"end":8.24,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.0913793295621872},{"word":"you","start":8.24,"end":8.4,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05994501709938049},{"word":"back","start":8.4,"end":8.783937,"confidence":0.9970703,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.0532173290848732}],"paragraphs":{"transcript":"\nHello. You've reached Peter McCorple. Sorry. I can't take your call right now. But if you leave a message, I'll call you back","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.043435510247945786},{"text":"You've reached Peter McCorple.","start":3.1999998,"end":4.66,"sentiment":"neutral","sentiment_score":0.028380099218338728},{"text":"Sorry.","start":4.88,"end":5.2799997,"sentiment":"negative","sentiment_score":-0.4224125742912293},{"text":"I can't take your call right now.","start":5.2799997,"end":6.72,"sentiment":"negative","sentiment_score":-0.6054217304502215},{"text":"But if you leave a message, I'll call you back","start":6.72,"end":8.783937,"sentiment":"neutral","sentiment_score":-0.08026307448744774}],"sentiment":"neutral","sentiment_score":-0.23069737066069376,"num_words":23,"start":2.8799999,"end":8.783937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. You've reached Peter McCorple. Sorry. I can't take your call right now. But if you leave a message, I'll call you back","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.043435510247945786},{"text":"You've reached Peter McCorple.","start":3.1999998,"end":4.66,"sentiment":"neutral","sentiment_score":0.028380099218338728},{"text":"Sorry.","start":4.88,"end":5.2799997,"sentiment":"negative","sentiment_score":-0.4224125742912293},{"text":"I can't take your call right now.","start":5.2799997,"end":6.72,"sentiment":"negative","sentiment_score":-0.6054217304502215},{"text":"But if you leave a message, I'll call you back","start":6.72,"end":8.783937,"sentiment":"neutral","sentiment_score":-0.08026307448744774}],"sentiment":"neutral","sentiment_score":-0.23069737066069376,"channel":1,"num_words":23,"start":2.8799999,"end":8.783937}]},"summary":{"result":"success","short":"Hello. You've reached Peter McCorple. Sorry. I can't take your call right now. But if you leave a message, I'll call you back"},"intents":{"segments":[{"text":"I can't take your call right now.","start_word":6,"end_word":12,"intents":[{"intent":"Request for callback","confidence_score":0.00005235712}]}]},"sentiments":{"segments":[{"text":"Hello. You've reached Peter McCorple.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.028120772913098335},{"text":"Sorry. I can't take your call right now.","start_word":5,"end_word":12,"sentiment":"negative","sentiment_score":-0.5633478760719299},{"text":"But if you leave a message, I'll call you back","start_word":13,"end_word":22,"sentiment":"neutral","sentiment_score":-0.0781373679637909}],"average":{"sentiment":"neutral","sentiment_score":-0.2006027949483771}}}}