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Yeah. Just twelve days ago, I I paid for my card, and and then today, it just automatically took 35 from my account. Could you could you please check what's happening? It's Abdullah Hamin.\n\nIt's a mobile plan. It's a student plan. I I got it. It's 0410932326. Yep.\n\nIt's it's it's a a Vodafone. My bad. Sorry about that.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.04,"end":5.44,"sentiment":"neutral","sentiment_score":0.041816167533397675},{"text":"Yeah.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":-0.03266996145248413},{"text":"Just twelve days ago, I I paid for my card, and and then today, it just automatically took 35 from my account.","start":8.96,"end":21.265,"sentiment":"neutral","sentiment_score":-0.2427071062001315},{"text":"Could you could you please check what's happening?","start":21.265,"end":23.845001,"sentiment":"neutral","sentiment_score":-0.09785416536033154},{"text":"It's Abdullah Hamin.","start":26.305,"end":27.9,"sentiment":"neutral","sentiment_score":0.013601619129379591}],"sentiment":"neutral","sentiment_score":-0.17349824559475693,"num_words":35,"start":5.04,"end":27.9},{"sentences":[{"text":"It's a mobile plan.","start":35.56,"end":37.8,"sentiment":"neutral","sentiment_score":-0.010434402152895927},{"text":"It's a student plan.","start":37.8,"end":39.34,"sentiment":"neutral","sentiment_score":-0.00809723709244281},{"text":"I I got it.","start":39.64,"end":42.685,"sentiment":"neutral","sentiment_score":-0.003993279824499041},{"text":"It's 0410932326.","start":42.685,"end":47.905003,"sentiment":"neutral","sentiment_score":0.0005790678551420569},{"text":"Yep.","start":54.765,"end":55.265,"sentiment":"neutral","sentiment_score":0.008755048736929893}],"sentiment":"neutral","sentiment_score":-0.005345766122142474,"num_words":15,"start":35.56,"end":55.265},{"sentences":[{"text":"It's it's it's a a Vodafone.","start":62.21,"end":64.96,"sentiment":"neutral","sentiment_score":-0.0554623045027256},{"text":"My bad.","start":75.212875,"end":75.77287,"sentiment":"negative","sentiment_score":-0.44122514128685},{"text":"Sorry about that.","start":75.77287,"end":76.83287,"sentiment":"negative","sentiment_score":-0.36819977561632794}],"sentiment":"neutral","sentiment_score":-0.21089303967627612,"num_words":11,"start":62.21,"end":76.83287}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. Yeah. Just twelve days ago, I I paid for my card, and and then today, it just automatically took 35 from my account. Could you could you please check what's happening?\n\nChannel 0: Oh, sure. What is your name?\n\nChannel 1: It's Abdullah Hamin.\n\nChannel 0: And do you have are you pertaining with your Internet service plan or a mobile plan?\n\nChannel 1: It's a mobile plan. It's a student plan. I I\n\nChannel 0: What\n\nChannel 1: got\n\nChannel 0: is your phone number?\n\nChannel 1: it. It's 0410932326.\n\nChannel 0: 0410932326.\n\nChannel 1: Yep.\n\nChannel 0: And your mobile plan is Airtel?\n\nChannel 1: It's it's it's a a Vodafone.\n\nChannel 0: About the phone. Okay. We don't service Vodafone.\n\nChannel 1: My bad. Sorry about that.\n\nChannel 0: Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"positive","sentiment_score":0.5044317245483398},{"text":"Thank you so much for calling your account.","start":0.48,"end":2.74,"sentiment":"positive","sentiment_score":0.7542359456419945},{"text":"How may I help you today?","start":2.8,"end":4.26,"sentiment":"positive","sentiment_score":0.6738395889600118}],"sentiment":"positive","sentiment_score":0.7054237882296245,"channel":0,"num_words":15,"start":0.24,"end":4.26},{"sentences":[{"text":"Hi.","start":5.04,"end":5.44,"sentiment":"neutral","sentiment_score":0.041816167533397675},{"text":"Yeah.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":-0.03266996145248413},{"text":"Just twelve days ago, I I paid for my card, and and then today, it just automatically took 35 from my account.","start":8.96,"end":21.265,"sentiment":"neutral","sentiment_score":-0.2427071062001315},{"text":"Could you could you please check what's 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number?","start":40.25,"end":41.47,"sentiment":"neutral","sentiment_score":-0.001631879829801619}],"sentiment":"neutral","sentiment_score":-0.001631879829801619,"channel":0,"num_words":4,"start":40.25,"end":41.47},{"sentences":[{"text":"it.","start":42.525,"end":42.685,"sentiment":"neutral","sentiment_score":0.000431339954957366},{"text":"It's 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Airtel?","start":56.309998,"end":59.449997,"sentiment":"neutral","sentiment_score":-0.01220380732168754}],"sentiment":"neutral","sentiment_score":-0.01220380732168754,"channel":0,"num_words":6,"start":56.309998,"end":59.449997},{"sentences":[{"text":"It's it's it's a a Vodafone.","start":62.21,"end":64.96,"sentiment":"neutral","sentiment_score":-0.0554623045027256}],"sentiment":"neutral","sentiment_score":-0.0554623045027256,"channel":1,"num_words":6,"start":62.21,"end":64.96},{"sentences":[{"text":"About the phone.","start":65.909996,"end":66.89,"sentiment":"neutral","sentiment_score":-0.06287766993045807},{"text":"Okay.","start":67.55294,"end":68.05294,"sentiment":"neutral","sentiment_score":-0.16978389024734497},{"text":"We don't service 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customer called about a payment that took 35 days from their account, and the agent asked for their name, internet service plan, or mobile plan. The customer provided their name and phone number, but the agent informed them that they do not service Vodafone. The call ended with the agent thanking the customer."},"intents":{"segments":[{"text":"Just twelve days ago, I I paid for my card, and and then today, it just automatically took 35 from my account. Could you could you please check what's happening? Oh, sure.","start_word":17,"end_word":48,"intents":[{"intent":"Check account status","confidence_score":0.55970633}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6920217871665955},{"text":"Hi. Yeah. Just twelve days ago, I I paid for my card, and and then today, it just automatically took 35 from my account. Could you could you please check what's happening? Oh, sure. What is your name? It's Abdullah Hamin. And do you have are you pertaining with your Internet service plan or a mobile plan? It's a mobile plan. It's a student plan. I I What got is your phone number? it. It's 0410932326. 0410932326. Yep. And your mobile plan is Airtel? It's it's it's a a Vodafone. About the phone. Okay. We don't service Vodafone.","start_word":15,"end_word":112,"sentiment":"neutral","sentiment_score":-0.07068256288766861},{"text":"My bad. Sorry about that.","start_word":113,"end_word":117,"sentiment":"negative","sentiment_score":-0.38720375299453735},{"text":"Okay. Thank you.","start_word":118,"end_word":120,"sentiment":"neutral","sentiment_score":0.15270636975765228}],"average":{"sentiment":"neutral","sentiment_score":-0.003857310486849023}}}}