{"metadata":{"transaction_key":"deprecated","request_id":"019eaff8-7ddd-70a1-8b87-eee13f60c0d3","sha256":"f92da45f710cd7d99e11ef94eeece7b4c3371b6f54185476aa1992e85607c957","created":"2026-06-10T05:19:19.435Z","duration":11.591937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":34},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Oh, yeah. Hi. You've called Doug. Yeah. Give us a callback or I'll give you a call shortly. Take care.","confidence":0.9667969,"words":[{"word":"oh","start":0.24,"end":0.32,"confidence":0.7866211,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.274260938167572},{"word":"yeah","start":0.32,"end":0.48,"confidence":0.96875,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.2539821267127991},{"word":"hi","start":0.48,"end":0.79999995,"confidence":0.99365234,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.4177909195423126},{"word":"you've","start":0.79999995,"end":1.04,"confidence":0.9338379,"punctuated_word":"You've","sentiment":"positive","sentiment_score":0.45492953062057495},{"word":"called","start":1.04,"end":1.36,"confidence":0.9970703,"punctuated_word":"called","sentiment":"positive","sentiment_score":0.37730228900909424},{"word":"doug","start":1.36,"end":1.8399999,"confidence":0.9626465,"punctuated_word":"Doug.","sentiment":"positive","sentiment_score":0.4001137316226959},{"word":"yeah","start":1.8399999,"end":2.1599998,"confidence":0.8796387,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.3926037847995758},{"word":"give","start":2.1599998,"end":2.32,"confidence":0.9526367,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.1789666712284088},{"word":"us","start":2.32,"end":2.48,"confidence":0.9902344,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.226946622133255},{"word":"a","start":2.48,"end":2.56,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.20366033911705017},{"word":"callback","start":2.56,"end":3.04,"confidence":0.9838867,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.1728280484676361},{"word":"or","start":3.04,"end":3.12,"confidence":0.5024414,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.16762596368789673},{"word":"i'll","start":3.12,"end":3.62,"confidence":0.8515625,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.28226494789123535},{"word":"give","start":4.56,"end":4.72,"confidence":0.8803711,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.266124963760376},{"word":"you","start":4.72,"end":4.7599998,"confidence":0.82910156,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.37759989500045776},{"word":"a","start":4.7599998,"end":4.7999997,"confidence":0.921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2833637297153473},{"word":"call","start":4.7999997,"end":5.04,"confidence":0.98535156,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.24453452229499817},{"word":"shortly","start":5.04,"end":5.52,"confidence":0.99902344,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.29765695333480835},{"word":"take","start":5.52,"end":5.7599998,"confidence":0.9667969,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.5407299399375916},{"word":"care","start":5.7599998,"end":6.2599998,"confidence":0.99560547,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.23995542526245117}],"paragraphs":{"transcript":"\nOh, yeah. Hi. You've called Doug. Yeah. Give us a callback or I'll give you a call shortly.\n\nTake care.","paragraphs":[{"sentences":[{"text":"Oh, yeah.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.26412153244018555},{"text":"Hi.","start":0.48,"end":0.79999995,"sentiment":"positive","sentiment_score":0.4177909195423126},{"text":"You've called Doug.","start":0.79999995,"end":1.8399999,"sentiment":"positive","sentiment_score":0.410781850417455},{"text":"Yeah.","start":1.8399999,"end":2.1599998,"sentiment":"positive","sentiment_score":0.3926037847995758},{"text":"Give us a callback or I'll give you a call shortly.","start":2.1599998,"end":5.52,"sentiment":"neutral","sentiment_score":0.24559751423922452}],"sentiment":"neutral","sentiment_score":0.2929197765058941,"num_words":18,"start":0.24,"end":5.52},{"sentences":[{"text":"Take care.","start":5.52,"end":6.2599998,"sentiment":"positive","sentiment_score":0.39034268260002136}],"sentiment":"positive","sentiment_score":0.39034268260002136,"num_words":2,"start":5.52,"end":6.2599998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Oh, yeah. Hi. You've called Doug. Yeah. Give us a callback or I'll give you a call shortly.\n\nTake care.","paragraphs":[{"sentences":[{"text":"Oh, yeah.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.26412153244018555},{"text":"Hi.","start":0.48,"end":0.79999995,"sentiment":"positive","sentiment_score":0.4177909195423126},{"text":"You've called Doug.","start":0.79999995,"end":1.8399999,"sentiment":"positive","sentiment_score":0.410781850417455},{"text":"Yeah.","start":1.8399999,"end":2.1599998,"sentiment":"positive","sentiment_score":0.3926037847995758},{"text":"Give us a callback or I'll give you a call shortly.","start":2.1599998,"end":5.52,"sentiment":"neutral","sentiment_score":0.24559751423922452}],"sentiment":"neutral","sentiment_score":0.2929197765058941,"channel":1,"num_words":18,"start":0.24,"end":5.52},{"sentences":[{"text":"Take care.","start":5.52,"end":6.2599998,"sentiment":"positive","sentiment_score":0.39034268260002136}],"sentiment":"positive","sentiment_score":0.39034268260002136,"channel":1,"num_words":2,"start":5.52,"end":6.2599998}]},"summary":{"result":"success","short":"Oh, yeah. Hi. You've called Doug. Yeah. Give us a callback or I'll give you a call shortly. Take care."},"intents":{"segments":[{"text":"Take care.","start_word":18,"end_word":19,"intents":[{"intent":"Callback","confidence_score":0.11999364},{"intent":"Give call","confidence_score":0.68286574}]}]},"sentiments":{"segments":[{"text":"Oh, yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.26412153244018555},{"text":"Hi. You've called Doug. Yeah.","start_word":2,"end_word":6,"sentiment":"positive","sentiment_score":0.41631078720092773},{"text":"Give us a callback or I'll give you a call shortly.","start_word":7,"end_word":17,"sentiment":"neutral","sentiment_score":0.2484477311372757},{"text":"Take care.","start_word":18,"end_word":19,"sentiment":"positive","sentiment_score":0.4211375415325165}],"average":{"sentiment":"neutral","sentiment_score":0.3149005104513729}}}}