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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Yes, ma'am.\n\nMhmm. Okay. I see. So that is an Airtel SIM Airtel India SIM card? Okay.\n\nThank you for confirming. Since we are Ertel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Ertel India. So I suggest you contact them directly because they are the one who have your account, but we also do not have their customer support number, if you'll ask.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.48,"sentiment":"neutral","sentiment_score":0.10130177438259123},{"text":"Good afternoon.","start":2.48,"end":3.22,"sentiment":"neutral","sentiment_score":0.2978322356939316},{"text":"This is Maureen from Airtel tech support.","start":3.28,"end":5.7,"sentiment":"neutral","sentiment_score":0.25560939950602396},{"text":"How can I assist you today?","start":6.08,"end":7.62,"sentiment":"neutral","sentiment_score":0.2785383040706317},{"text":"Yes, ma'am.","start":10.32,"end":11.059999,"sentiment":"neutral","sentiment_score":0.018356797751039267}],"sentiment":"neutral","sentiment_score":0.23300974790213835,"num_words":18,"start":2.0,"end":11.059999},{"sentences":[{"text":"Mhmm.","start":13.2,"end":13.7,"sentiment":"neutral","sentiment_score":-0.005841681733727455},{"text":"Okay.","start":33.84,"end":34.16,"sentiment":"neutral","sentiment_score":-0.0391002744436264},{"text":"I see.","start":34.16,"end":34.739998,"sentiment":"neutral","sentiment_score":-0.024717409163713455},{"text":"So that is an Airtel SIM Airtel India SIM card?","start":34.8,"end":38.66,"sentiment":"neutral","sentiment_score":-0.007257541641592979},{"text":"Okay.","start":40.575,"end":40.815,"sentiment":"neutral","sentiment_score":0.062047552317380905}],"sentiment":"neutral","sentiment_score":-0.0069936425735553105,"num_words":15,"start":13.2,"end":40.815},{"sentences":[{"text":"Thank you for confirming.","start":40.815,"end":42.035,"sentiment":"neutral","sentiment_score":0.26114117726683617},{"text":"Since we are Ertel Australia, we only service Australian phone numbers.","start":42.335,"end":47.074997,"sentiment":"neutral","sentiment_score":-0.04748494245789268},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Ertel India.","start":47.454998,"end":54.114998,"sentiment":"negative","sentiment_score":-0.34848155164056355},{"text":"So I suggest you contact them directly because they are the one who have your account, but we also do not have their customer support number, if you'll ask.","start":56.61,"end":68.79,"sentiment":"neutral","sentiment_score":-0.10147087545744304}],"sentiment":"neutral","sentiment_score":-0.14021117702847527,"num_words":62,"start":40.815,"end":68.79}]}}]},{"alternatives":[{"transcript":"Yeah. 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Hi, Maureen. How are you? So I have a Indian at El Naba, which was activated, but now the SIM card is not working despite I I already activated the card. And I don't know because I'm here for a few more months in Australia.\n\nI don't know how I can activate my SIM card. Yes. So how can I how can I do that? Okay. No worries.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":7.52,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.05991410091519356},{"text":"Hi, Maureen.","start":7.7599998,"end":8.48,"sentiment":"neutral","sentiment_score":0.08882849290966988},{"text":"How are you?","start":8.48,"end":9.3,"sentiment":"neutral","sentiment_score":0.12062091380357742},{"text":"So I have a Indian at El Naba, which was activated, but now the SIM card is not working despite I I already activated the card.","start":9.36,"end":20.865,"sentiment":"neutral","sentiment_score":-0.2136917884569042},{"text":"And I don't know because I'm here for a few more months in Australia.","start":23.645,"end":28.385,"sentiment":"neutral","sentiment_score":-0.2632450205939157}],"sentiment":"neutral","sentiment_score":-0.18786919478367528,"num_words":46,"start":7.52,"end":28.385},{"sentences":[{"text":"I don't know how I can activate my SIM card.","start":29.06,"end":32.52,"sentiment":"neutral","sentiment_score":-0.30519919097423553},{"text":"Yes.","start":39.059998,"end":39.559998,"sentiment":"neutral","sentiment_score":0.025013070553541183},{"text":"So how can I how can I do that?","start":53.405,"end":55.745,"sentiment":"neutral","sentiment_score":-0.09248283091518614},{"text":"Okay.","start":67.51,"end":67.99,"sentiment":"neutral","sentiment_score":0.006936509162187576},{"text":"No worries.","start":67.99,"end":68.47,"sentiment":"neutral","sentiment_score":0.06139601022005081}],"sentiment":"neutral","sentiment_score":-0.1621563386010087,"num_words":23,"start":29.06,"end":68.47},{"sentences":[{"text":"Thanks.","start":68.47,"end":68.95,"sentiment":"neutral","sentiment_score":0.2488860934972763},{"text":"Bye.","start":68.95,"end":69.45,"sentiment":"neutral","sentiment_score":0.08643195033073425}],"sentiment":"neutral","sentiment_score":0.16765902191400528,"num_words":2,"start":68.47,"end":69.45}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Yeah. Hi, Maureen. How are you? So I have\n\nChannel 0: Yes, ma'am.\n\nChannel 1: a Indian at El Naba,\n\nChannel 0: Mhmm.\n\nChannel 1: which was activated, but now the SIM card is not working despite I I already activated the card. And I don't know because I'm here for a few more months in Australia. I don't know how I can activate my SIM card.\n\nChannel 0: Okay. I see. So that is an Airtel SIM Airtel India SIM card?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Thank you for confirming. Since we are Ertel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Ertel\n\nChannel 1: So\n\nChannel 0: India.\n\nChannel 1: how can I how can I do that?\n\nChannel 0: So I suggest you contact them directly because they are the one who have your account, but we also do not have their customer support number,\n\nChannel 1: Okay.\n\nChannel 0: if you'll\n\nChannel 1: No worries.\n\nChannel 0: ask.\n\nChannel 1: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.48,"sentiment":"neutral","sentiment_score":0.10130177438259123},{"text":"Good afternoon.","start":2.48,"end":3.22,"sentiment":"neutral","sentiment_score":0.2978322356939316},{"text":"This is Maureen from Airtel tech support.","start":3.28,"end":5.7,"sentiment":"neutral","sentiment_score":0.25560939950602396},{"text":"How can I assist you today?","start":6.08,"end":7.62,"sentiment":"neutral","sentiment_score":0.2785383040706317}],"sentiment":"neutral","sentiment_score":0.25984136667102575,"channel":0,"num_words":16,"start":2.0,"end":7.62},{"sentences":[{"text":"Yeah.","start":7.52,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.05991410091519356},{"text":"Hi, Maureen.","start":7.7599998,"end":8.48,"sentiment":"neutral","sentiment_score":0.08882849290966988},{"text":"How are you?","start":8.48,"end":9.3,"sentiment":"neutral","sentiment_score":0.12062091380357742},{"text":"So I 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Ertel","start":47.454998,"end":53.555,"sentiment":"negative","sentiment_score":-0.3556460291147232}],"sentiment":"neutral","sentiment_score":-0.1655062000182542,"channel":0,"num_words":33,"start":40.575,"end":53.555},{"sentences":[{"text":"So","start":53.405,"end":53.725,"sentiment":"neutral","sentiment_score":-0.2810739278793335}],"sentiment":"neutral","sentiment_score":-0.2810739278793335,"channel":1,"num_words":1,"start":53.405,"end":53.725},{"sentences":[{"text":"India.","start":53.614998,"end":54.114998,"sentiment":"neutral","sentiment_score":-0.22668543457984924}],"sentiment":"neutral","sentiment_score":-0.22668543457984924,"channel":0,"num_words":1,"start":53.614998,"end":54.114998},{"sentences":[{"text":"how can I how can I do that?","start":53.725,"end":55.745,"sentiment":"neutral","sentiment_score":-0.06890894379466772}],"sentiment":"neutral","sentiment_score":-0.06890894379466772,"channel":1,"num_words":8,"start":53.725,"end":55.745},{"sentences":[{"text":"So I suggest you contact them directly because they are the one who have your account, but we also do not have their customer support number,","start":56.61,"end":67.03,"sentiment":"neutral","sentiment_score":-0.11693548540083262}],"sentiment":"neutral","sentiment_score":-0.11693548540083262,"channel":0,"num_words":26,"start":56.61,"end":67.03},{"sentences":[{"text":"Okay.","start":67.51,"end":67.99,"sentiment":"neutral","sentiment_score":0.006936509162187576}],"sentiment":"neutral","sentiment_score":0.006936509162187576,"channel":1,"num_words":1,"start":67.51,"end":67.99},{"sentences":[{"text":"if you'll","start":67.81,"end":68.29,"sentiment":"neutral","sentiment_score":0.015268504619598389}],"sentiment":"neutral","sentiment_score":0.015268504619598389,"channel":0,"num_words":2,"start":67.81,"end":68.29},{"sentences":[{"text":"No worries.","start":67.99,"end":68.47,"sentiment":"neutral","sentiment_score":0.06139601022005081}],"sentiment":"neutral","sentiment_score":0.06139601022005081,"channel":1,"num_words":2,"start":67.99,"end":68.47},{"sentences":[{"text":"ask.","start":68.29,"end":68.79,"sentiment":"neutral","sentiment_score":0.06713022291660309}],"sentiment":"neutral","sentiment_score":0.06713022291660309,"channel":0,"num_words":1,"start":68.29,"end":68.79},{"sentences":[{"text":"Thanks.","start":68.47,"end":68.95,"sentiment":"neutral","sentiment_score":0.2488860934972763},{"text":"Bye.","start":68.95,"end":69.45,"sentiment":"neutral","sentiment_score":0.08643195033073425}],"sentiment":"neutral","sentiment_score":0.16765902191400528,"channel":1,"num_words":2,"start":68.47,"end":69.45}]},"summary":{"result":"success","short":"A customer named Yes is calling Airtel tech support because their SIM card is not working despite activating it. The representative, Maureen, explains that they only service Australian phone numbers and cannot resolve the issue for the customer. She advises the customer to contact Ertel directly for assistance."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can I assist you today? Yeah.","start_word":3,"end_word":16,"intents":[{"intent":"Assist","confidence_score":0.0663607}]},{"text":"a Indian at El Naba, Mhmm. which was activated, but now the SIM card is not working despite I I already activated the card. And I don't know because I'm here for a few more months in Australia. I don't know how I can activate my SIM card. Okay.","start_word":27,"end_word":75,"intents":[{"intent":"Inquire about sm card","confidence_score":0.0000027459064},{"intent":"Resolve issue","confidence_score":0.25554478}]},{"text":"So that is an Airtel SIM Airtel India SIM card? Yes. Okay.","start_word":78,"end_word":89,"intents":[{"intent":"Contact airtel india","confidence_score":0.0705865}]},{"text":"So I suggest you contact them directly because they are the one who have your account, but we also do not have their customer support number, Okay.","start_word":132,"end_word":158,"intents":[{"intent":"Provide account number","confidence_score":0.00088924664},{"intent":"Use customer support","confidence_score":1.2471615e-7}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Yeah. Hi, Maureen. How are you? So I have Yes, ma'am. a Indian at El Naba, Mhmm. which was activated, but now the SIM card is not working despite I I already activated the card. And I don't know because I'm here for a few more months in Australia. I don't know how I can activate my SIM card. Okay. I see. So that is an Airtel SIM Airtel India SIM card? Yes. Okay. Thank you for confirming. Since we are Ertel Australia, we only service Australian phone numbers.","start_word":0,"end_word":104,"sentiment":"neutral","sentiment_score":-0.05205533280968666},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Ertel So India.","start_word":105,"end_word":123,"sentiment":"negative","sentiment_score":-0.3446415960788727},{"text":"how can I how can I do that? So I suggest you contact them directly because they are the one who have your account, but we also do not have their customer support number, Okay. if you'll No worries. ask. Thanks. Bye.","start_word":124,"end_word":165,"sentiment":"neutral","sentiment_score":-0.04964073374867439}],"average":{"sentiment":"neutral","sentiment_score":-0.08062284230153798}}}}