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Oh, reason why we're So I sent to this email, orders, orders,@nova,no,vlikeVictor,a,auraura, supplies oh, it should be e, not a? Okay. Would you mind Mm-mm. Oh, that's what we have. After letter v like Victor, you're saying a like alpha or e like Edward? Okay. And then letter u. Supplies. Dot com dot a u. Okay. Let me resend the email while I have you on the line and kindly check to your inbox or spam folder because we have the correct one. Reason why I'm making a follow-up because we're awaiting for your response. Okay. I sent it. It's came from melissa@airtel.net.au. Because I've got, like, a automatic reply. So it means to say we got the correct email. Yeah. I sent it. I even received, like, a response auto reply from your email. It says, thank you for reaching out to Nova Aura Medical and Hygiene Supplies. Warm regards. And then or Alright. Sure. So or if you would like, you can just send me an email if it's better to receive it. Melissa,melissa@airtel.net.au. Okay. Sure. 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Raj. Hi, Raj. Good afternoon. This is Airtel. We've already sent you the email.\n\nCould you confirm if you got it? And we are awaiting for your response. Okay. Yeah. Oh, reason why we're So I sent to this email, orders, orders,@nova,no,vlikeVictor,a,auraura, supplies oh, it should be e, not a?\n\nOkay. Would you mind Mm-mm. Oh, that's what we have. After letter v like Victor, you're saying a like alpha or e like Edward? Okay.\n\nAnd then letter u. Supplies. Dot com dot a u. Okay. Let me resend the email while I have you on the line and kindly check to your inbox or spam folder because we have the correct one.\n\nReason why I'm making a follow-up because we're awaiting for your response. Okay. I sent it. It's came from melissa@airtel.net.au. Because I've got, like, a automatic reply.\n\nSo it means to say we got the correct email. Yeah. I sent it. I even received, like, a response auto reply from your email. It says, thank you for reaching out to Nova Aura Medical and Hygiene Supplies.\n\nWarm regards. And then or Alright. Sure. So or if you would like, you can just send me an email if it's better to receive it. Melissa,melissa@airtel.net.au.\n\nOkay. Sure. You call you call back? Oh, sure. Sure.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi, Raj.","start":1.8399999,"end":2.74,"sentiment":"neutral","sentiment_score":0.10152565687894821},{"text":"Hi, Raj.","start":3.04,"end":3.84,"sentiment":"neutral","sentiment_score":0.27336782217025757},{"text":"Good afternoon.","start":3.84,"end":4.58,"sentiment":"positive","sentiment_score":0.5381249189376831},{"text":"This is Airtel.","start":4.72,"end":5.7799997,"sentiment":"positive","sentiment_score":0.3944859206676483},{"text":"We've already sent you the email.","start":6.3199997,"end":8.42,"sentiment":"neutral","sentiment_score":0.2835760911305745}],"sentiment":"neutral","sentiment_score":0.3140634069840113,"num_words":15,"start":1.8399999,"end":8.42},{"sentences":[{"text":"Could you confirm if you got it?","start":8.48,"end":10.24,"sentiment":"neutral","sentiment_score":0.24110031979424612},{"text":"And we are awaiting for your 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while I have you on the line and kindly check to your inbox or spam folder because we have the correct one.","start":106.325,"end":115.880005,"sentiment":"neutral","sentiment_score":0.006000161308933188}],"sentiment":"neutral","sentiment_score":0.0025260191851932757,"num_words":38,"start":84.265,"end":115.880005},{"sentences":[{"text":"Reason why I'm making a follow-up because we're awaiting for your response.","start":116.5,"end":120.520004,"sentiment":"neutral","sentiment_score":-0.060932118290414415},{"text":"Okay.","start":122.340004,"end":122.840004,"sentiment":"neutral","sentiment_score":0.06301099061965942},{"text":"I sent it.","start":122.9,"end":123.94,"sentiment":"neutral","sentiment_score":0.08210672189791997},{"text":"It's came from melissa@airtel.net.au.","start":123.94,"end":128.36,"sentiment":"neutral","sentiment_score":0.083501311019063},{"text":"Because I've got, like, a automatic 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Ravi speaking? Yeah. I haven't received any sort of email yet. I haven't received anything in the junk mail. I was looking into the I want to call you, but I haven't received anything. What email address you So orders at n n o v a u r a. A a a. N for Nelly. Okay. NForNellyOForOrangeVForVictoryAForAlphaUForUmbrellaRForRomeoAForAlpha. And then supplies. Supplies. Yes. AFor a like alpha, u and then letter r for Romeo and then a for alpha and then supplies, s u p p l I e s. Not a u. That's right. Please. Yep. Okay. Just send it across. Have you sent it to me? Okay. Let me let me let me check into the back end what's been happening and then come back to you again. I'll email you back. That's fine. Thank you. Okay. Just give me ten minutes. I'll call you 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Ravi speaking? Yeah. I haven't received any sort of email yet. I haven't received anything in the junk mail.\n\nI was looking into the I want to call you, but I haven't received anything. What email address you So orders at n n o v a u r a. A a a. N for Nelly. Okay.\n\nNForNellyOForOrangeVForVictoryAForAlphaUForUmbrellaRForRomeoAForAlpha. And then supplies. Supplies. Yes. AFor a like alpha, u and then letter r for Romeo and then a for alpha and then supplies, s u p p l I e s.\n\nNot a u. That's right. Please. Yep. Okay.\n\nJust send it across. Have you sent it to me? Okay. Let me let me let me check into the back end what's been happening and then come back to you again. I'll email you back.\n\nThat's fine. Thank you. Okay. Just give me ten minutes. I'll call you back.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.014577396214008331},{"text":"Ravi speaking?","start":1.1999999,"end":2.02,"sentiment":"neutral","sentiment_score":0.019268661737442017},{"text":"Yeah.","start":12.639999,"end":12.88,"sentiment":"neutral","sentiment_score":-0.12274494767189026},{"text":"I haven't received any sort of email yet.","start":12.88,"end":15.299999,"sentiment":"negative","sentiment_score":-0.3986665792763233},{"text":"I haven't received anything in the junk mail.","start":17.425,"end":19.665,"sentiment":"negative","sentiment_score":-0.5108272656798363}],"sentiment":"negative","sentiment_score":-0.3672790493816137,"num_words":20,"start":0.88,"end":19.665},{"sentences":[{"text":"I was looking into the I want to call you, but I haven't received anything.","start":19.665,"end":23.605,"sentiment":"neutral","sentiment_score":-0.22857129077116647},{"text":"What email address you So orders at n n o v a u r a.","start":24.385,"end":48.105,"sentiment":"neutral","sentiment_score":-0.03278884030878544},{"text":"A a a.","start":53.844997,"end":55.785,"sentiment":"neutral","sentiment_score":-0.010509321155647436},{"text":"N for Nelly.","start":56.164997,"end":57.225,"sentiment":"neutral","sentiment_score":-0.004820582456886768},{"text":"Okay.","start":57.78,"end":58.26,"sentiment":"neutral","sentiment_score":0.0016396371647715569}],"sentiment":"neutral","sentiment_score":-0.10715546053708405,"num_words":37,"start":19.665,"end":58.26},{"sentences":[{"text":"NForNellyOForOrangeVForVictoryAForAlphaUForUmbrellaRForRomeoAForAlpha.","start":58.26,"end":67.32,"sentiment":"neutral","sentiment_score":-0.003284183796495199},{"text":"And then supplies.","start":73.835,"end":74.975,"sentiment":"neutral","sentiment_score":-0.015491471315423647},{"text":"Supplies.","start":75.755,"end":76.255,"sentiment":"neutral","sentiment_score":-0.01063330750912428},{"text":"Yes.","start":80.155,"end":80.655,"sentiment":"neutral","sentiment_score":0.003307640552520752},{"text":"AFor a like alpha, u and then letter r for Romeo and then a for alpha and then supplies, s u p p l I e s.","start":81.755,"end":100.005,"sentiment":"neutral","sentiment_score":-0.012986992033094995}],"sentiment":"neutral","sentiment_score":-0.012355546957361654,"num_words":33,"start":58.26,"end":100.005},{"sentences":[{"text":"Not a u.","start":103.84499,"end":104.564995,"sentiment":"neutral","sentiment_score":-0.012623707142968973},{"text":"That's right.","start":104.564995,"end":105.384995,"sentiment":"neutral","sentiment_score":0.07143013179302216},{"text":"Please.","start":110.16499,"end":110.66499,"sentiment":"neutral","sentiment_score":-0.010007424280047417},{"text":"Yep.","start":113.64,"end":114.14,"sentiment":"neutral","sentiment_score":0.04659046232700348},{"text":"Okay.","start":128.775,"end":129.275,"sentiment":"neutral","sentiment_score":0.11609499156475069}],"sentiment":"neutral","sentiment_score":0.032208396471105516,"num_words":8,"start":103.84499,"end":129.275},{"sentences":[{"text":"Just send it across.","start":131.178,"end":138.887,"sentiment":"neutral","sentiment_score":0.15205051004886627},{"text":"Have you sent it to me?","start":286.855,"end":288.23502,"sentiment":"neutral","sentiment_score":0.0781512651592493},{"text":"Okay.","start":300.63998,"end":301.13998,"sentiment":"neutral","sentiment_score":0.2850678861141205},{"text":"Let me let me let me check into the back end what's been happening and then come back to you again.","start":301.68,"end":306.4,"sentiment":"neutral","sentiment_score":0.09690668841912634},{"text":"I'll email you back.","start":306.4,"end":307.28,"sentiment":"neutral","sentiment_score":0.08056506048887968}],"sentiment":"neutral","sentiment_score":0.10331883933395147,"num_words":36,"start":131.178,"end":307.28},{"sentences":[{"text":"That's fine.","start":307.28,"end":308.1,"sentiment":"neutral","sentiment_score":0.19420669227838516},{"text":"Thank you.","start":309.6,"end":310.41998,"sentiment":"neutral","sentiment_score":0.2284410372376442},{"text":"Okay.","start":326.03,"end":326.51,"sentiment":"neutral","sentiment_score":0.10190218687057497},{"text":"Just give me ten minutes.","start":326.51,"end":328.13,"sentiment":"neutral","sentiment_score":0.09376081377267838},{"text":"I'll call you back.","start":332.51,"end":333.73,"sentiment":"neutral","sentiment_score":0.1547379493713379}],"sentiment":"neutral","sentiment_score":0.1453538223036698,"num_words":14,"start":307.28,"end":333.73}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Ravi speaking?\n\nChannel 0: Hi, Raj. Hi, Raj. Good afternoon. This is Airtel. We've already sent you the email.\n\nCould you confirm if you got it? And we are awaiting for your response.\n\nChannel 1: Yeah. I haven't received any sort of email yet.\n\nChannel 0: Okay.\n\nChannel 1: I haven't received anything in the junk mail. I was looking into the I want to call you, but I haven't\n\nChannel 0: Yeah.\n\nChannel 1: received anything. What\n\nChannel 0: Oh, reason\n\nChannel 1: email address\n\nChannel 0: why we're\n\nChannel 1: you\n\nChannel 0: So I sent to this email, orders, orders,@nova,no,vlikeVictor,a,auraura,\n\nChannel 1: So orders\n\nChannel 0: supplies\n\nChannel 1: at n n o v a u r a.\n\nChannel 0: oh, it should be e, not a?\n\nChannel 1: A a\n\nChannel 0: Okay.\n\nChannel 1: a. N for\n\nChannel 0: Would\n\nChannel 1: Nelly.\n\nChannel 0: you mind\n\nChannel 1: Okay.\n\nChannel 0: Mm-mm.\n\nChannel 1: NForNellyOForOrangeVForVictoryAForAlphaUForUmbrellaRForRomeoAForAlpha.\n\nChannel 0: Oh, that's what we have.\n\nChannel 1: And\n\nChannel 0: After\n\nChannel 1: then supplies.\n\nChannel 0: letter v\n\nChannel 1: Supplies.\n\nChannel 0: like Victor, you're saying a like alpha or e\n\nChannel 1: Yes.\n\nChannel 0: like Edward?\n\nChannel 1: AFor a like alpha,\n\nChannel 0: Okay. And then letter u.\n\nChannel 1: u and then letter r for Romeo and then a for alpha and then supplies,\n\nChannel 0: Supplies.\n\nChannel 1: s u p p l I e s.\n\nChannel 0: Dot com dot a\n\nChannel 1: Not\n\nChannel 0: u.\n\nChannel 1: a u. That's right.\n\nChannel 0: Okay. Let me resend the email while I have you on the line and\n\nChannel 1: Please.\n\nChannel 0: kindly check to your inbox or spam folder\n\nChannel 1: Yep.\n\nChannel 0: because we have the correct one. Reason why I'm making a follow-up because we're awaiting for your response. Okay. I sent it. It's came from melissa@airtel.net.au.\n\nChannel 1: Okay. Just send it across.\n\nChannel 0: Because I've got, like, a automatic reply. So it means to say we got the correct email.\n\nChannel 1: Have you sent it to me?\n\nChannel 0: Yeah. I sent it. I even received, like, a response auto reply from your email. It says, thank you for reaching out to Nova Aura Medical and Hygiene Supplies.\n\nChannel 1: Okay.\n\nChannel 0: Warm regards.\n\nChannel 1: Let me let\n\nChannel 0: And\n\nChannel 1: me\n\nChannel 0: then\n\nChannel 1: let me check into the back end what's been happening and then come back to you again. I'll email you\n\nChannel 0: or\n\nChannel 1: back. That's fine.\n\nChannel 0: Alright. Sure. So or\n\nChannel 1: Thank\n\nChannel 0: if\n\nChannel 1: you.\n\nChannel 0: you would like, you can just send me an email if it's better to receive it. Melissa,melissa@airtel.net.au.\n\nChannel 1: Okay. Just give me ten minutes.\n\nChannel 0: Okay. Sure. You call you call back?\n\nChannel 1: I'll call you back.\n\nChannel 0: Oh, sure. Sure. 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from NovaGeneration Medical and Hygiene Supplies calls a customer named Raj to confirm if he received an email. Raj hasn't received it yet, but the representative confirms that they have sent it and is awaiting for a response. The representative asks Raj to check his inbox or spam folder for the email and promises to email him if he needs to."},"intents":{"segments":[{"text":"We've already sent you the email. Could you confirm if you got it?","start_word":12,"end_word":24,"intents":[{"intent":"Confirm receipt of email","confidence_score":0.14516649}]},{"text":"Oh, What reason email why address we're you So I sent to this email, orders, orders,@nova,no,vlikeVictor,a,auraura, So orders supplies at n n o v a u r a.","start_word":66,"end_word":93,"intents":[{"intent":"Address email","confidence_score":0.014836765},{"intent":"Determine purpose of the email","confidence_score":0.00017143383}]},{"text":"letter v Supplies. like Victor, you're saying a like alpha or e Yes. like Edward? AFor a like alpha, Okay. And then letter u. u and then letter r for Romeo and then a for alpha and then supplies, Supplies.","start_word":123,"end_word":162,"intents":[{"intent":"Determine letter v for supplies","confidence_score":0.0025244853}]},{"text":"like Victor, you're saying a like alpha or e Yes. like Edward?","start_word":126,"end_word":137,"intents":[{"intent":"Clarify letter v for edward","confidence_score":0.004109964}]},{"text":"Reason why I'm making a follow-up because we're awaiting for your response. Okay.","start_word":211,"end_word":223,"intents":[{"intent":"Expedite follow-up","confidence_score":0.00008960271}]}]},"sentiments":{"segments":[{"text":"Hello? Ravi speaking? Hi, Raj. Hi, Raj.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.11470023542642592},{"text":"Good afternoon. This is Airtel.","start_word":7,"end_word":11,"sentiment":"positive","sentiment_score":0.44352561235427856},{"text":"We've already sent you the email. Could you confirm if you got it? And we are awaiting for your response. Yeah.","start_word":12,"end_word":32,"sentiment":"neutral","sentiment_score":0.20407456159591675},{"text":"I haven't received any sort of email yet.","start_word":33,"end_word":40,"sentiment":"negative","sentiment_score":-0.38010820746421814},{"text":"Okay.","start_word":41,"end_word":41,"sentiment":"neutral","sentiment_score":-0.3036916255950928},{"text":"I haven't received anything in the junk mail.","start_word":42,"end_word":49,"sentiment":"negative","sentiment_score":-0.4853760898113251},{"text":"I was looking into the I want to call you, but I haven't Yeah. received anything. Oh, What reason email why address we're you So I sent to this email, orders, orders,@nova,no,vlikeVictor,a,auraura, So orders supplies at n n o v a u r a. oh, it should be e, not a? A a Okay. a. N for Would Nelly. you mind Okay. Mm-mm. NForNellyOForOrangeVForVictoryAForAlphaUForUmbrellaRForRomeoAForAlpha. Oh, that's what we have. And After then supplies. letter v Supplies. like Victor, you're saying a like alpha or e Yes. like Edward? AFor a like alpha, Okay. And then letter u. u and then letter r for Romeo and then a for alpha and then supplies, Supplies. s u p p l I e s. Dot com dot a Not u. a u. That's right. Okay. Let me resend the email while I have you on the line and Please. kindly check to your inbox or spam folder Yep. because we have the correct one. Reason why I'm making a follow-up because we're awaiting for your response. Okay. I sent it. It's came from melissa@airtel.net.au. Okay. Just send it across. Because I've got, like, a automatic reply. So it means to say we got the correct email. Have you sent it to me? Yeah. I sent it.","start_word":50,"end_word":262,"sentiment":"neutral","sentiment_score":0.003883700030790248},{"text":"I even received, like, a response auto reply from your email. It says, thank you for reaching out to Nova Aura Medical and Hygiene Supplies.","start_word":263,"end_word":287,"sentiment":"positive","sentiment_score":0.43848666548728943},{"text":"Okay. Warm regards. Let me let And me then let me check into the back end what's been happening and then come back to you again. I'll email you or back. That's fine. Alright. Sure. So or Thank if you. you would like, you can just send me an email if it's better to receive it. Melissa,melissa@airtel.net.au. Okay. Just give me ten minutes. Okay. Sure. You call you call back? I'll call you back. Oh, sure.","start_word":288,"end_word":363,"sentiment":"neutral","sentiment_score":0.1353035098627994},{"text":"Sure. Thank you.","start_word":364,"end_word":366,"sentiment":"positive","sentiment_score":0.6111388206481934}],"average":{"sentiment":"neutral","sentiment_score":0.05392283584858222}}}}