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Please press 1 for reception, 2 for sales, 3 for accounts receivable, 4 for estimating, 5 for accounts payable, or 6 to hear these options again. Thank you. Good afternoon. Dendors.\n\nRachel speaking.\n\nChannel 0: Yes, dear. Good afternoon. I'm looking for Simon Darwin.\n\nChannel 1: May I ask who's speaking?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: Sorry. It doesn't seem like we've got a a person by that name at this company.\n\nChannel 0: No one by name. Simon?\n\nChannel 1: No. Sorry.\n\nChannel 0: I see. Okay. I'll make a note. Thank you.\n\nChannel 1: Alright. Thank you.","paragraphs":[{"sentences":[{"text":"Welcome to Dindus Australia.","start":0.48,"end":2.1799998,"sentiment":"positive","sentiment_score":0.39235730469226837},{"text":"Please press 1 for reception, 2 for sales, 3 for accounts receivable, 4 for estimating, 5 for accounts payable, or 6 to hear these options again.","start":2.8,"end":14.0,"sentiment":"neutral","sentiment_score":0.2012700386918508},{"text":"Thank you.","start":14.0,"end":14.74,"sentiment":"positive","sentiment_score":0.5996302962303162},{"text":"Good afternoon.","start":23.645,"end":24.385,"sentiment":"positive","sentiment_score":0.41379669308662415},{"text":"Dendors.","start":24.445,"end":24.845001,"sentiment":"neutral","sentiment_score":0.2259317636489868}],"sentiment":"neutral","sentiment_score":0.25872102762971605,"channel":1,"num_words":35,"start":0.48,"end":24.845001},{"sentences":[{"text":"Rachel speaking.","start":24.845001,"end":25.744999,"sentiment":"neutral","sentiment_score":0.10749915614724159}],"sentiment":"neutral","sentiment_score":0.10749915614724159,"channel":1,"num_words":2,"start":24.845001,"end":25.744999},{"sentences":[{"text":"Yes, dear.","start":26.51,"end":27.150002,"sentiment":"neutral","sentiment_score":0.17077022045850754},{"text":"Good afternoon.","start":27.150002,"end":27.810001,"sentiment":"neutral","sentiment_score":0.22933945804834366},{"text":"I'm looking for Simon Darwin.","start":27.87,"end":29.730001,"sentiment":"neutral","sentiment_score":0.042142396420240404}],"sentiment":"neutral","sentiment_score":0.1123257043461005,"channel":0,"num_words":9,"start":26.51,"end":29.730001},{"sentences":[{"text":"May I ask who's speaking?","start":34.82,"end":35.88,"sentiment":"neutral","sentiment_score":0.01795847211033106}],"sentiment":"neutral","sentiment_score":0.01795847211033106,"channel":1,"num_words":5,"start":34.82,"end":35.88},{"sentences":[{"text":"Mary from Vigilance AI.","start":37.47,"end":40.13,"sentiment":"neutral","sentiment_score":0.027950447518378496}],"sentiment":"neutral","sentiment_score":0.027950447518378496,"channel":0,"num_words":4,"start":37.47,"end":40.13},{"sentences":[{"text":"Sorry.","start":41.3,"end":41.54,"sentiment":"neutral","sentiment_score":-0.26661574840545654},{"text":"It doesn't seem like we've got a a person by that name at this company.","start":41.54,"end":45.0,"sentiment":"negative","sentiment_score":-0.39535294771194457}],"sentiment":"negative","sentiment_score":-0.3873068727552891,"channel":1,"num_words":16,"start":41.3,"end":45.0},{"sentences":[{"text":"No one by name.","start":46.305,"end":47.265,"sentiment":"neutral","sentiment_score":-0.31443922221660614},{"text":"Simon?","start":47.265,"end":47.765,"sentiment":"neutral","sentiment_score":-0.14652729034423828}],"sentiment":"neutral","sentiment_score":-0.28085683584213256,"channel":0,"num_words":5,"start":46.305,"end":47.765},{"sentences":[{"text":"No.","start":48.495,"end":48.895,"sentiment":"neutral","sentiment_score":-0.14771871268749237},{"text":"Sorry.","start":48.895,"end":49.395,"sentiment":"neutral","sentiment_score":-0.11025425791740416}],"sentiment":"neutral","sentiment_score":-0.12898648530244827,"channel":1,"num_words":2,"start":48.495,"end":49.395},{"sentences":[{"text":"I see.","start":50.225,"end":50.965,"sentiment":"neutral","sentiment_score":-0.06326666101813316},{"text":"Okay.","start":51.025,"end":51.504997,"sentiment":"neutral","sentiment_score":0.010574067011475565},{"text":"I'll make a note.","start":51.504997,"end":52.465,"sentiment":"neutral","sentiment_score":0.09643216244876385},{"text":"Thank you.","start":52.465,"end":53.205,"sentiment":"positive","sentiment_score":0.37399841845035553}],"sentiment":"neutral","sentiment_score":0.11308513685233063,"channel":0,"num_words":9,"start":50.225,"end":53.205},{"sentences":[{"text":"Alright.","start":52.815002,"end":53.295002,"sentiment":"neutral","sentiment_score":0.2558619976043701},{"text":"Thank you.","start":53.295002,"end":54.115,"sentiment":"positive","sentiment_score":0.34941545873880386}],"sentiment":"neutral","sentiment_score":0.3182309716939926,"channel":1,"num_words":3,"start":52.815002,"end":54.115}]},"summary":{"result":"success","short":"A caller is trying to reach Simon Darwin at Dindus Australia, but the agent is unable to find him. The caller apologizes and the agent takes note of the lack of availability at the company."},"intents":{"segments":[{"text":"I'm looking for Simon Darwin. May I ask who's speaking? Mary from Vigilance AI.","start_word":41,"end_word":54,"intents":[{"intent":"Inquire about simon davis","confidence_score":0.004222595}]}]},"sentiments":{"segments":[{"text":"Welcome to Dindus Australia.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.3969997763633728},{"text":"Please press 1 for reception, 2 for sales, 3 for accounts receivable, 4 for estimating, 5 for accounts payable, or 6 to hear these options again.","start_word":4,"end_word":29,"sentiment":"neutral","sentiment_score":0.1933400183916092},{"text":"Thank you. Good afternoon.","start_word":30,"end_word":33,"sentiment":"positive","sentiment_score":0.4924975633621216},{"text":"Dendors. Rachel speaking. Yes, dear. Good afternoon. I'm looking for Simon Darwin. May I ask who's speaking? Mary from Vigilance AI. Sorry.","start_word":34,"end_word":55,"sentiment":"neutral","sentiment_score":0.07421138882637024},{"text":"It doesn't seem like we've got a a person by that name at this company.","start_word":56,"end_word":70,"sentiment":"negative","sentiment_score":-0.3898511528968811},{"text":"No one by name. Simon? No. Sorry. I see. Okay. I'll make a note.","start_word":71,"end_word":84,"sentiment":"neutral","sentiment_score":-0.07876329123973846},{"text":"Thank you.","start_word":85,"end_word":86,"sentiment":"positive","sentiment_score":0.3580230474472046},{"text":"Alright.","start_word":87,"end_word":87,"sentiment":"neutral","sentiment_score":0.2558619976043701},{"text":"Thank you.","start_word":88,"end_word":89,"sentiment":"positive","sentiment_score":0.3952556252479553}],"average":{"sentiment":"neutral","sentiment_score":0.054727674364210006}}}}