{"metadata":{"transaction_key":"deprecated","request_id":"019f2592-b098-7cf0-8ba4-247bf52d1cf0","sha256":"aedec68686a7058db279ba550c8103164408927d6dc4c9be5d570df34d650f9e","created":"2026-07-03T01:23:19.622Z","duration":57.52794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":182,"output_tokens":81},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":201,"output_tokens":201},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":201,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Alex, it's Ronald from Cloud Solution IT. How are you doing today? Hi. Alex, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Singh, to introduce our company and our services. Name of the company again, Alex, it's Cloud Solution IT. Mhmm. Alright. When day is the best time can I call you back, sir? Alright. Thank you.","confidence":0.99902344,"words":[{"word":"yeah","start":3.76,"end":4.0,"confidence":0.7348633,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13115155696868896},{"word":"good","start":4.0,"end":4.16,"confidence":0.9951172,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.45510828495025635},{"word":"morning","start":4.16,"end":4.66,"confidence":0.9663086,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4183078110218048},{"word":"alex","start":5.12,"end":5.44,"confidence":0.94628906,"punctuated_word":"Alex,","sentiment":"positive","sentiment_score":0.400272011756897},{"word":"it's","start":5.44,"end":5.94,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.4017273187637329},{"word":"ronald","start":6.16,"end":6.66,"confidence":0.9770508,"punctuated_word":"Ronald","sentiment":"positive","sentiment_score":0.3343049883842468},{"word":"from","start":6.96,"end":7.46,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.32425132393836975},{"word":"cloud","start":7.52,"end":7.9199996,"confidence":0.8510742,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.29320210218429565},{"word":"solution","start":7.9199996,"end":8.42,"confidence":0.9741211,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.31243398785591125},{"word":"it","start":8.559999,"end":9.059999,"confidence":0.99316406,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.29047757387161255},{"word":"how","start":9.599999,"end":9.76,"confidence":0.98535156,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3398120105266571},{"word":"are","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.31673768162727356},{"word":"you","start":9.92,"end":10.0,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3306959569454193},{"word":"doing","start":10.0,"end":10.24,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.29689472913742065},{"word":"today","start":10.24,"end":10.74,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2718273997306824},{"word":"hi","start":14.8949995,"end":15.3949995,"confidence":0.5274658,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05709525942802429},{"word":"alex","start":15.535,"end":15.934999,"confidence":0.904541,"punctuated_word":"Alex,","sentiment":"neutral","sentiment_score":0.039534371346235275},{"word":"i","start":15.934999,"end":16.335,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03351028263568878},{"word":"hope","start":16.335,"end":16.654999,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.041419994086027145},{"word":"you","start":16.654999,"end":16.814999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.033574774861335754},{"word":"still","start":16.814999,"end":17.215,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.034524738788604736},{"word":"remember","start":17.215,"end":17.695,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.042427606880664825},{"word":"the","start":17.695,"end":17.855,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0446341335773468},{"word":"company","start":17.855,"end":18.335,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.07182595878839493},{"word":"because","start":18.335,"end":18.654999,"confidence":0.6147461,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.04912049323320389},{"word":"the","start":18.654999,"end":18.735,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03317145258188248},{"word":"last","start":18.735,"end":18.974998,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.007594369351863861},{"word":"time","start":18.974998,"end":19.135,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.02844434231519699},{"word":"that","start":19.135,"end":19.375,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04082084074616432},{"word":"we","start":19.375,"end":19.535,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.045229583978652954},{"word":"touched","start":19.535,"end":19.935,"confidence":0.61816406,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.05772166699171066},{"word":"base","start":19.935,"end":20.175,"confidence":0.99902344,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.04740416631102562},{"word":"with","start":20.175,"end":20.414999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0506131574511528},{"word":"you","start":20.414999,"end":20.914999,"confidence":0.99316406,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.052901558578014374},{"word":"it","start":21.215,"end":21.375,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02968335524201393},{"word":"was","start":21.375,"end":21.875,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.009557157754898071},{"word":"october","start":22.414999,"end":22.814999,"confidence":0.5107422,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.017608610913157463},{"word":"of","start":22.814999,"end":22.974998,"confidence":0.9506836,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.020826974883675575},{"word":"last","start":22.974998,"end":23.294998,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.01339937560260296},{"word":"year","start":23.294998,"end":23.794998,"confidence":0.96655273,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.028102416545152664},{"word":"and","start":24.335,"end":24.735,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.025258241221308708},{"word":"during","start":24.735,"end":25.055,"confidence":0.99902344,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.010076658800244331},{"word":"that","start":25.055,"end":25.294998,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.014975789934396744},{"word":"time","start":25.294998,"end":25.615,"confidence":0.99853516,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.019668210297822952},{"word":"i","start":25.615,"end":25.775,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0248491819947958},{"word":"was","start":25.775,"end":26.095,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.013988187536597252},{"word":"trying","start":26.095,"end":26.494999,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.021538229659199715},{"word":"to","start":26.494999,"end":26.735,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0272272527217865},{"word":"arrange","start":26.735,"end":27.134998,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.04623258113861084},{"word":"a","start":27.134998,"end":27.215,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03741754591464996},{"word":"meeting","start":27.215,"end":27.535,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.0533425472676754},{"word":"with","start":27.535,"end":27.695,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04114898666739464},{"word":"you","start":27.695,"end":28.175,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06173062324523926},{"word":"together","start":28.175,"end":28.575,"confidence":0.9472656,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.05001605674624443},{"word":"with","start":28.575,"end":28.735,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06366834789514542},{"word":"my","start":28.735,"end":28.974998,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.07417640835046768},{"word":"cto","start":28.974998,"end":29.474998,"confidence":0.99365234,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.07931595295667648},{"word":"mister","start":29.615,"end":30.115,"confidence":0.98950195,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.06465260684490204},{"word":"singh","start":30.63,"end":31.13,"confidence":0.78686523,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.06995540857315063},{"word":"to","start":31.51,"end":31.83,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0726911798119545},{"word":"introduce","start":31.83,"end":32.309998,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.07744237780570984},{"word":"our","start":32.309998,"end":32.55,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06565739959478378},{"word":"company","start":32.55,"end":32.95,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.08748592436313629},{"word":"and","start":32.95,"end":33.11,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08861503005027771},{"word":"our","start":33.11,"end":33.35,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05192723870277405},{"word":"services","start":33.35,"end":33.85,"confidence":0.99902344,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.05800608918070793},{"word":"name","start":34.55,"end":34.87,"confidence":1.0,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.04094701632857323},{"word":"of","start":34.87,"end":34.95,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0336865596473217},{"word":"the","start":34.95,"end":35.11,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.033065326511859894},{"word":"company","start":35.11,"end":35.51,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.04081699997186661},{"word":"again","start":35.51,"end":35.75,"confidence":0.9211426,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.04199555888772011},{"word":"alex","start":35.75,"end":36.07,"confidence":0.8959961,"punctuated_word":"Alex,","sentiment":"neutral","sentiment_score":0.061908867210149765},{"word":"it's","start":36.07,"end":36.39,"confidence":0.98657227,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.05789485573768616},{"word":"cloud","start":36.39,"end":36.87,"confidence":0.5878906,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.06518609076738358},{"word":"solution","start":36.87,"end":37.37,"confidence":0.9863281,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.051959410309791565},{"word":"it","start":37.43,"end":37.93,"confidence":0.9638672,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.03596115484833717},{"word":"mhmm","start":42.949997,"end":43.449997,"confidence":0.97546387,"punctuated_word":"Mhmm.","sentiment":"negative","sentiment_score":-0.3480531573295593},{"word":"alright","start":48.815,"end":49.315,"confidence":0.77490234,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.3173524737358093},{"word":"when","start":49.454998,"end":49.695,"confidence":0.9589844,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.1787969022989273},{"word":"day","start":49.695,"end":49.815,"confidence":0.28393555,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.11662649363279344},{"word":"is","start":49.815,"end":49.934998,"confidence":0.6401367,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.15025313198566437},{"word":"the","start":49.934998,"end":50.094997,"confidence":0.9428711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.192369282245636},{"word":"best","start":50.094997,"end":50.335,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.16776815056800842},{"word":"time","start":50.335,"end":50.495,"confidence":0.99609375,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.08603650331497192},{"word":"can","start":50.495,"end":50.655,"confidence":0.88720703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.1875454932451248},{"word":"i","start":50.655,"end":50.734997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14127536118030548},{"word":"call","start":50.734997,"end":50.894997,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.10224300622940063},{"word":"you","start":50.894997,"end":50.975,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.146427720785141},{"word":"back","start":50.975,"end":51.295,"confidence":0.9995117,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":-0.15595027804374695},{"word":"sir","start":51.295,"end":51.795,"confidence":0.99902344,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":-0.06451834738254547},{"word":"alright","start":54.254997,"end":54.655,"confidence":0.99609375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1598607897758484},{"word":"thank","start":54.655,"end":54.975,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3426838219165802},{"word":"you","start":54.975,"end":55.475,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.18581001460552216}],"paragraphs":{"transcript":"\nYeah. Good morning. Alex, it's Ronald from Cloud Solution IT. How are you doing today? Hi.\n\nAlex, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Singh, to introduce our company and our services. Name of the company again, Alex, it's Cloud Solution IT. Mhmm. Alright.\n\nWhen day is the best time can I call you back, sir? Alright. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":0.13115155696868896},{"text":"Good morning.","start":4.0,"end":4.66,"sentiment":"positive","sentiment_score":0.4367080479860306},{"text":"Alex, it's Ronald from Cloud Solution IT.","start":5.12,"end":9.059999,"sentiment":"positive","sentiment_score":0.3366670438221523},{"text":"How are you doing today?","start":9.599999,"end":10.74,"sentiment":"neutral","sentiment_score":0.3111935555934906},{"text":"Hi.","start":14.8949995,"end":15.3949995,"sentiment":"neutral","sentiment_score":0.05709525942802429}],"sentiment":"neutral","sentiment_score":0.31089374981820583,"num_words":16,"start":3.76,"end":15.3949995},{"sentences":[{"text":"Alex, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":15.535,"end":23.794998,"sentiment":"neutral","sentiment_score":0.03640214097686112},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Singh, to introduce our company and our services.","start":24.335,"end":33.85,"sentiment":"neutral","sentiment_score":0.0500409252798328},{"text":"Name of the company again, Alex, it's Cloud Solution IT.","start":34.55,"end":37.93,"sentiment":"neutral","sentiment_score":0.04634218402206898},{"text":"Mhmm.","start":42.949997,"end":43.449997,"sentiment":"negative","sentiment_score":-0.3480531573295593},{"text":"Alright.","start":48.815,"end":49.315,"sentiment":"neutral","sentiment_score":-0.3173524737358093}],"sentiment":"neutral","sentiment_score":0.03181825241734905,"num_words":62,"start":15.535,"end":49.315},{"sentences":[{"text":"When day is the best time can I call you back, sir?","start":49.454998,"end":51.795,"sentiment":"neutral","sentiment_score":-0.1408175559093555},{"text":"Alright.","start":54.254997,"end":54.655,"sentiment":"neutral","sentiment_score":0.1598607897758484},{"text":"Thank you.","start":54.655,"end":55.475,"sentiment":"neutral","sentiment_score":0.2642469182610512}],"sentiment":"neutral","sentiment_score":-0.066763736307621,"num_words":15,"start":49.454998,"end":55.475}]}}]},{"alternatives":[{"transcript":"Hello. Alex speaking. Yeah. Good. Thanks. How can I help? Yeah. We're we're not looking for any external services at this stage. We've just locked down our budget for the year ahead, so there's no opportunity at all. So I might might just leave it at that. Okay. Thank you. Bye.","confidence":0.9921875,"words":[{"word":"hello","start":0.88,"end":1.1999999,"confidence":0.89160156,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.025397175922989845},{"word":"alex","start":1.1999999,"end":1.52,"confidence":0.8959961,"punctuated_word":"Alex","sentiment":"neutral","sentiment_score":0.02643604576587677},{"word":"speaking","start":1.52,"end":2.02,"confidence":0.99658203,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.026677411049604416},{"word":"yeah","start":11.599999,"end":11.92,"confidence":0.75390625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2246105670928955},{"word":"good","start":11.92,"end":12.16,"confidence":0.99609375,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4751374721527099},{"word":"thanks","start":12.16,"end":12.66,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5021317005157471},{"word":"how","start":12.76,"end":13.26,"confidence":0.94628906,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.24540358781814575},{"word":"can","start":13.36,"end":13.5199995,"confidence":0.6489258,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.28390949964523315},{"word":"i","start":13.5199995,"end":13.679999,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.29390430450439453},{"word":"help","start":13.679999,"end":14.179999,"confidence":1.0,"punctuated_word":"help?","sentiment":"neutral","sentiment_score":0.28592246770858765},{"word":"yeah","start":38.16,"end":38.559998,"confidence":0.75,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07387320697307587},{"word":"we're","start":38.559998,"end":38.96,"confidence":0.88720703,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.2667098641395569},{"word":"we're","start":38.96,"end":39.04,"confidence":0.79467773,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.3576253652572632},{"word":"not","start":39.04,"end":39.44,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.45716944336891174},{"word":"looking","start":39.44,"end":39.84,"confidence":1.0,"punctuated_word":"looking","sentiment":"negative","sentiment_score":-0.42625921964645386},{"word":"for","start":39.84,"end":40.0,"confidence":0.99902344,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.44918501377105713},{"word":"any","start":40.0,"end":40.5,"confidence":0.99902344,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.4560142159461975},{"word":"external","start":41.12,"end":41.62,"confidence":0.8413086,"punctuated_word":"external","sentiment":"negative","sentiment_score":-0.3956139385700226},{"word":"services","start":41.68,"end":42.18,"confidence":1.0,"punctuated_word":"services","sentiment":"negative","sentiment_score":-0.4370797574520111},{"word":"at","start":42.765003,"end":43.005,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4872698783874512},{"word":"this","start":43.005,"end":43.165,"confidence":1.0,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4582808315753937},{"word":"stage","start":43.165,"end":43.565002,"confidence":0.8354492,"punctuated_word":"stage.","sentiment":"negative","sentiment_score":-0.458035945892334},{"word":"we've","start":43.565002,"end":43.805,"confidence":0.9038086,"punctuated_word":"We've","sentiment":"negative","sentiment_score":-0.5421765446662903},{"word":"just","start":43.805,"end":44.125,"confidence":1.0,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.5897351503372192},{"word":"locked","start":44.125,"end":44.365,"confidence":0.9902344,"punctuated_word":"locked","sentiment":"negative","sentiment_score":-0.5377278923988342},{"word":"down","start":44.365,"end":44.605003,"confidence":0.9589844,"punctuated_word":"down","sentiment":"negative","sentiment_score":-0.5437893867492676},{"word":"our","start":44.605003,"end":44.765003,"confidence":0.984375,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.6173481345176697},{"word":"budget","start":44.765003,"end":45.165,"confidence":0.94189453,"punctuated_word":"budget","sentiment":"negative","sentiment_score":-0.5544761419296265},{"word":"for","start":45.165,"end":45.325,"confidence":0.88720703,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.5149414539337158},{"word":"the","start":45.325,"end":45.485,"confidence":0.98535156,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5078255534172058},{"word":"year","start":45.485,"end":45.725002,"confidence":1.0,"punctuated_word":"year","sentiment":"negative","sentiment_score":-0.4769202470779419},{"word":"ahead","start":45.725002,"end":46.045002,"confidence":0.92456055,"punctuated_word":"ahead,","sentiment":"negative","sentiment_score":-0.4539622664451599},{"word":"so","start":46.045002,"end":46.285,"confidence":1.0,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.42963194847106934},{"word":"there's","start":46.285,"end":46.685,"confidence":0.9975586,"punctuated_word":"there's","sentiment":"negative","sentiment_score":-0.48483753204345703},{"word":"no","start":46.685,"end":47.005,"confidence":1.0,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.5204497575759888},{"word":"opportunity","start":47.005,"end":47.505,"confidence":1.0,"punctuated_word":"opportunity","sentiment":"negative","sentiment_score":-0.4054151177406311},{"word":"at","start":47.725002,"end":48.225002,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5270450115203857},{"word":"all","start":48.925003,"end":49.245003,"confidence":0.99194336,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.2648952901363373},{"word":"so","start":49.245003,"end":49.485,"confidence":0.9921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.19331908226013184},{"word":"i","start":49.485,"end":49.725002,"confidence":0.44360352,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17112019658088684},{"word":"might","start":49.725002,"end":50.205,"confidence":0.9716797,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.1924758404493332},{"word":"might","start":50.205,"end":50.365,"confidence":0.8510742,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.15231254696846008},{"word":"just","start":50.365,"end":50.525,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.17408794164657593},{"word":"leave","start":50.525,"end":50.845,"confidence":0.9902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1497613489627838},{"word":"it","start":50.845,"end":51.005,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.13175073266029358},{"word":"at","start":51.005,"end":51.085,"confidence":0.99609375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.18706266582012177},{"word":"that","start":51.085,"end":51.585,"confidence":0.9980469,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.15758606791496277},{"word":"okay","start":52.285004,"end":52.765,"confidence":0.92041016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0693993866443634},{"word":"thank","start":52.765,"end":53.005,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.31815195083618164},{"word":"you","start":53.005,"end":53.485,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.202859491109848},{"word":"bye","start":53.485,"end":53.985,"confidence":0.99121094,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.15513929724693298}],"paragraphs":{"transcript":"\nHello. Alex speaking. Yeah. Good. Thanks.\n\nHow can I help? Yeah. We're we're not looking for any external services at this stage. We've just locked down our budget for the year ahead, so there's no opportunity at all. So I might might just leave it at that.\n\nOkay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.025397175922989845},{"text":"Alex speaking.","start":1.1999999,"end":2.02,"sentiment":"neutral","sentiment_score":0.026556728407740593},{"text":"Yeah.","start":11.599999,"end":11.92,"sentiment":"neutral","sentiment_score":0.2246105670928955},{"text":"Good.","start":11.92,"end":12.16,"sentiment":"positive","sentiment_score":0.4751374721527099},{"text":"Thanks.","start":12.16,"end":12.66,"sentiment":"positive","sentiment_score":0.5021317005157471}],"sentiment":"neutral","sentiment_score":0.21339839541663727,"num_words":6,"start":0.88,"end":12.66},{"sentences":[{"text":"How can I help?","start":12.76,"end":14.179999,"sentiment":"neutral","sentiment_score":0.27728496491909027},{"text":"Yeah.","start":38.16,"end":38.559998,"sentiment":"neutral","sentiment_score":-0.07387320697307587},{"text":"We're we're not looking for any external services at this stage.","start":38.559998,"end":43.565002,"sentiment":"negative","sentiment_score":-0.42265849763696844},{"text":"We've just locked down our budget for the year ahead, so there's no opportunity at all.","start":43.565002,"end":49.245003,"sentiment":"negative","sentiment_score":-0.49819858931005},{"text":"So I might might just leave it at that.","start":49.245003,"end":51.585,"sentiment":"neutral","sentiment_score":-0.16771960258483887}],"sentiment":"neutral","sentiment_score":-0.3193812359397004,"num_words":41,"start":12.76,"end":51.585},{"sentences":[{"text":"Okay.","start":52.285004,"end":52.765,"sentiment":"neutral","sentiment_score":0.0693993866443634},{"text":"Thank you.","start":52.765,"end":53.485,"sentiment":"neutral","sentiment_score":0.26050572097301483},{"text":"Bye.","start":53.485,"end":53.985,"sentiment":"neutral","sentiment_score":0.15513929724693298}],"sentiment":"neutral","sentiment_score":0.1863875314593315,"num_words":4,"start":52.285004,"end":53.985}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Alex speaking.\n\nChannel 0: Yeah. Good morning. Alex, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. Good. Thanks. How can I help?\n\nChannel 0: Hi. Alex, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Singh, to introduce our company and our services. Name of the company again, Alex, it's Cloud Solution IT.\n\nChannel 1: Yeah. We're we're not looking for any external services at\n\nChannel 0: Mhmm.\n\nChannel 1: this stage. We've just locked down our budget for the year ahead, so there's no opportunity at\n\nChannel 0: Alright.\n\nChannel 1: all. So\n\nChannel 0: When\n\nChannel 1: I\n\nChannel 0: day\n\nChannel 1: might\n\nChannel 0: is the best\n\nChannel 1: might\n\nChannel 0: time\n\nChannel 1: just\n\nChannel 0: can\n\nChannel 1: leave\n\nChannel 0: I call\n\nChannel 1: it\n\nChannel 0: you back,\n\nChannel 1: at that.\n\nChannel 0: sir?\n\nChannel 1: Okay. Thank you. Bye.\n\nChannel 0: Alright. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.025397175922989845},{"text":"Alex speaking.","start":1.1999999,"end":2.02,"sentiment":"neutral","sentiment_score":0.026556728407740593}],"sentiment":"neutral","sentiment_score":0.026170210912823677,"channel":1,"num_words":3,"start":0.88,"end":2.02},{"sentences":[{"text":"Yeah.","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":0.13115155696868896},{"text":"Good morning.","start":4.0,"end":4.66,"sentiment":"positive","sentiment_score":0.4367080479860306},{"text":"Alex, it's Ronald from Cloud Solution IT.","start":5.12,"end":9.059999,"sentiment":"positive","sentiment_score":0.3366670438221523},{"text":"How are you doing today?","start":9.599999,"end":10.74,"sentiment":"neutral","sentiment_score":0.3111935555934906}],"sentiment":"neutral","sentiment_score":0.3278136491775513,"channel":0,"num_words":15,"start":3.76,"end":10.74},{"sentences":[{"text":"Yeah.","start":11.599999,"end":11.92,"sentiment":"neutral","sentiment_score":0.2246105670928955},{"text":"Good.","start":11.92,"end":12.16,"sentiment":"positive","sentiment_score":0.4751374721527099},{"text":"Thanks.","start":12.16,"end":12.66,"sentiment":"positive","sentiment_score":0.5021317005157471},{"text":"How can I help?","start":12.76,"end":14.179999,"sentiment":"neutral","sentiment_score":0.27728496491909027}],"sentiment":"neutral","sentiment_score":0.3301456570625305,"channel":1,"num_words":7,"start":11.599999,"end":14.179999},{"sentences":[{"text":"Hi.","start":14.8949995,"end":15.3949995,"sentiment":"neutral","sentiment_score":0.05709525942802429},{"text":"Alex, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":15.535,"end":23.794998,"sentiment":"neutral","sentiment_score":0.03640214097686112},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Singh, to introduce our company and our services.","start":24.335,"end":33.85,"sentiment":"neutral","sentiment_score":0.0500409252798328},{"text":"Name of the company again, Alex, it's Cloud Solution IT.","start":34.55,"end":37.93,"sentiment":"neutral","sentiment_score":0.04634218402206898}],"sentiment":"neutral","sentiment_score":0.044184140006049734,"channel":0,"num_words":61,"start":14.8949995,"end":37.93},{"sentences":[{"text":"Yeah.","start":38.16,"end":38.559998,"sentiment":"neutral","sentiment_score":-0.07387320697307587},{"text":"We're we're not looking for any external services at","start":38.559998,"end":43.005,"sentiment":"negative","sentiment_score":-0.41476963294876945}],"sentiment":"negative","sentiment_score":-0.3806799903512001,"channel":1,"num_words":10,"start":38.16,"end":43.005},{"sentences":[{"text":"Mhmm.","start":42.949997,"end":43.449997,"sentiment":"negative","sentiment_score":-0.3480531573295593}],"sentiment":"negative","sentiment_score":-0.3480531573295593,"channel":0,"num_words":1,"start":42.949997,"end":43.449997},{"sentences":[{"text":"this stage.","start":43.005,"end":43.565002,"sentiment":"negative","sentiment_score":-0.45815838873386383},{"text":"We've just locked down our budget for the year ahead, so there's no opportunity at","start":43.565002,"end":48.225002,"sentiment":"negative","sentiment_score":-0.5137521425882975}],"sentiment":"negative","sentiment_score":-0.5072117009583641,"channel":1,"num_words":17,"start":43.005,"end":48.225002},{"sentences":[{"text":"Alright.","start":48.815,"end":49.315,"sentiment":"neutral","sentiment_score":-0.3173524737358093}],"sentiment":"neutral","sentiment_score":-0.3173524737358093,"channel":0,"num_words":1,"start":48.815,"end":49.315},{"sentences":[{"text":"all.","start":48.925003,"end":49.245003,"sentiment":"neutral","sentiment_score":-0.2648952901363373},{"text":"So","start":49.245003,"end":49.485,"sentiment":"neutral","sentiment_score":-0.19331908226013184}],"sentiment":"neutral","sentiment_score":-0.22910718619823456,"channel":1,"num_words":2,"start":48.925003,"end":49.485},{"sentences":[{"text":"When","start":49.454998,"end":49.695,"sentiment":"neutral","sentiment_score":-0.1787969022989273}],"sentiment":"neutral","sentiment_score":-0.1787969022989273,"channel":0,"num_words":1,"start":49.454998,"end":49.695},{"sentences":[{"text":"I","start":49.485,"end":49.725002,"sentiment":"neutral","sentiment_score":-0.17112019658088684}],"sentiment":"neutral","sentiment_score":-0.17112019658088684,"channel":1,"num_words":1,"start":49.485,"end":49.725002},{"sentences":[{"text":"day","start":49.695,"end":49.815,"sentiment":"neutral","sentiment_score":-0.11662649363279344}],"sentiment":"neutral","sentiment_score":-0.11662649363279344,"channel":0,"num_words":1,"start":49.695,"end":49.815},{"sentences":[{"text":"might","start":49.725002,"end":50.205,"sentiment":"neutral","sentiment_score":-0.1924758404493332}],"sentiment":"neutral","sentiment_score":-0.1924758404493332,"channel":1,"num_words":1,"start":49.725002,"end":50.205},{"sentences":[{"text":"is the best","start":49.815,"end":50.335,"sentiment":"neutral","sentiment_score":-0.17013018826643625}],"sentiment":"neutral","sentiment_score":-0.17013018826643625,"channel":0,"num_words":3,"start":49.815,"end":50.335},{"sentences":[{"text":"might","start":50.205,"end":50.365,"sentiment":"neutral","sentiment_score":-0.15231254696846008}],"sentiment":"neutral","sentiment_score":-0.15231254696846008,"channel":1,"num_words":1,"start":50.205,"end":50.365},{"sentences":[{"text":"time","start":50.335,"end":50.495,"sentiment":"neutral","sentiment_score":-0.08603650331497192}],"sentiment":"neutral","sentiment_score":-0.08603650331497192,"channel":0,"num_words":1,"start":50.335,"end":50.495},{"sentences":[{"text":"just","start":50.365,"end":50.525,"sentiment":"neutral","sentiment_score":-0.17408794164657593}],"sentiment":"neutral","sentiment_score":-0.17408794164657593,"channel":1,"num_words":1,"start":50.365,"end":50.525},{"sentences":[{"text":"can","start":50.495,"end":50.655,"sentiment":"neutral","sentiment_score":-0.1875454932451248}],"sentiment":"neutral","sentiment_score":-0.1875454932451248,"channel":0,"num_words":1,"start":50.495,"end":50.655},{"sentences":[{"text":"leave","start":50.525,"end":50.845,"sentiment":"neutral","sentiment_score":-0.1497613489627838}],"sentiment":"neutral","sentiment_score":-0.1497613489627838,"channel":1,"num_words":1,"start":50.525,"end":50.845},{"sentences":[{"text":"I call","start":50.655,"end":50.894997,"sentiment":"neutral","sentiment_score":-0.12175918370485306}],"sentiment":"neutral","sentiment_score":-0.12175918370485306,"channel":0,"num_words":2,"start":50.655,"end":50.894997},{"sentences":[{"text":"it","start":50.845,"end":51.005,"sentiment":"neutral","sentiment_score":-0.13175073266029358}],"sentiment":"neutral","sentiment_score":-0.13175073266029358,"channel":1,"num_words":1,"start":50.845,"end":51.005},{"sentences":[{"text":"you back,","start":50.894997,"end":51.295,"sentiment":"neutral","sentiment_score":-0.15118899941444397}],"sentiment":"neutral","sentiment_score":-0.15118899941444397,"channel":0,"num_words":2,"start":50.894997,"end":51.295},{"sentences":[{"text":"at that.","start":51.005,"end":51.585,"sentiment":"neutral","sentiment_score":-0.17232436686754227}],"sentiment":"neutral","sentiment_score":-0.17232436686754227,"channel":1,"num_words":2,"start":51.005,"end":51.585},{"sentences":[{"text":"sir?","start":51.295,"end":51.795,"sentiment":"neutral","sentiment_score":-0.06451834738254547}],"sentiment":"neutral","sentiment_score":-0.06451834738254547,"channel":0,"num_words":1,"start":51.295,"end":51.795},{"sentences":[{"text":"Okay.","start":52.285004,"end":52.765,"sentiment":"neutral","sentiment_score":0.0693993866443634},{"text":"Thank you.","start":52.765,"end":53.485,"sentiment":"neutral","sentiment_score":0.26050572097301483},{"text":"Bye.","start":53.485,"end":53.985,"sentiment":"neutral","sentiment_score":0.15513929724693298}],"sentiment":"neutral","sentiment_score":0.1863875314593315,"channel":1,"num_words":4,"start":52.285004,"end":53.985},{"sentences":[{"text":"Alright.","start":54.254997,"end":54.655,"sentiment":"neutral","sentiment_score":0.1598607897758484},{"text":"Thank you.","start":54.655,"end":55.475,"sentiment":"neutral","sentiment_score":0.2642469182610512}],"sentiment":"neutral","sentiment_score":0.22945154209931692,"channel":0,"num_words":3,"start":54.254997,"end":55.475}]},"summary":{"result":"success","short":"The customer, Ronald, calls the agent, Alex, from Cloud Solution IT to introduce their company and its services. However, during their previous meeting in October 2018, they were not able to arrange a meeting with the agent's CTO. However, they have decided to lock down their budget for the year ahead and will not need any external services. They agree to have the meeting at a later time."},"intents":{"segments":[{"text":"Hi. Alex, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Singh, to introduce our company and our services.","start_word":25,"end_word":75,"intents":[{"intent":"Arrange meeting with alex","confidence_score":0.010135855}]}]},"sentiments":{"segments":[{"text":"Hello. Alex speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.0561269111931324},{"text":"Good morning. Alex, it's Ronald from Cloud Solution IT.","start_word":4,"end_word":12,"sentiment":"positive","sentiment_score":0.36732837557792664},{"text":"How are you doing today? Yeah.","start_word":13,"end_word":18,"sentiment":"neutral","sentiment_score":0.2846270203590393},{"text":"Good. Thanks.","start_word":19,"end_word":20,"sentiment":"positive","sentiment_score":0.4886345863342285},{"text":"How can I help? Hi. Alex, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Singh, to introduce our company and our services. Name of the company again, Alex, it's Cloud Solution IT. Yeah.","start_word":21,"end_word":86,"sentiment":"neutral","sentiment_score":0.05695439502596855},{"text":"We're we're not looking for any external services at Mhmm. this stage. We've just locked down our budget for the year ahead, so there's no opportunity at Alright.","start_word":87,"end_word":114,"sentiment":"negative","sentiment_score":-0.4398719370365143},{"text":"all. So When I day might is the best might time just can leave I call it you back, at that. sir? Okay. Thank you. Bye. Alright. Thank you.","start_word":115,"end_word":143,"sentiment":"neutral","sentiment_score":-0.03566324710845947}],"average":{"sentiment":"neutral","sentiment_score":-0.02898247087772806}}}}