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between I'm between jobs at the moment.","start":35.76,"end":38.42,"sentiment":"neutral","sentiment_score":-0.11885674463378058}],"sentiment":"neutral","sentiment_score":-0.1160062849521637,"channel":1,"num_words":19,"start":31.52,"end":38.42},{"sentences":[{"text":"Oh.","start":38.989998,"end":39.47,"sentiment":"neutral","sentiment_score":-0.026237178593873978},{"text":"Oh, I see.","start":39.47,"end":40.61,"sentiment":"neutral","sentiment_score":-0.015972119756042957},{"text":"Yeah.","start":40.829998,"end":41.329998,"sentiment":"neutral","sentiment_score":0.00045025069266557693},{"text":"Because I you know, we just wanted to follow-up on you and find out if we can schedule a demo for for","start":41.835003,"end":47.995003,"sentiment":"neutral","sentiment_score":0.011538824913176622}],"sentiment":"neutral","sentiment_score":0.006672254108168461,"channel":0,"num_words":27,"start":38.989998,"end":47.995003},{"sentences":[{"text":"Yeah.","start":48.065,"end":48.385,"sentiment":"neutral","sentiment_score":-0.0784246027469635},{"text":"Unfortunately, I'm not there anymore.","start":48.385,"end":50.725,"sentiment":"negative","sentiment_score":-0.41927324533462523},{"text":"So, yeah, you'll have to try whoever's whoever's replaced me.","start":50.945,"end":54.245,"sentiment":"neutral","sentiment_score":-0.31930969953536986}],"sentiment":"negative","sentiment_score":-0.3354929890483618,"channel":1,"num_words":16,"start":48.065,"end":54.245},{"sentences":[{"text":"Oh, gotcha.","start":54.960938,"end":55.780937,"sentiment":"neutral","sentiment_score":0.048429831862449646},{"text":"Well, it's all good, mate.","start":56.00094,"end":57.380936,"sentiment":"positive","sentiment_score":0.3563296586275101},{"text":"Well, good luck with you, Hayden, and, well, you have a great day.","start":57.52094,"end":60.480938,"sentiment":"positive","sentiment_score":0.61209525511815},{"text":"Take care.","start":60.480938,"end":61.22094,"sentiment":"positive","sentiment_score":0.4576476216316223}],"sentiment":"positive","sentiment_score":0.488683705302802,"channel":0,"num_words":22,"start":54.960938,"end":61.22094},{"sentences":[{"text":"Thanks.","start":61.240875,"end":61.640873,"sentiment":"positive","sentiment_score":0.412403404712677},{"text":"Bye.","start":61.640873,"end":62.135937,"sentiment":"neutral","sentiment_score":0.15515580773353577}],"sentiment":"neutral","sentiment_score":0.2837796062231064,"channel":1,"num_words":2,"start":61.240875,"end":62.135937}]},"summary":{"result":"success","short":"An agent fromipsance AI named Andrew calls a customer named Hayden to follow up on a previous conversation. Hayden explains that he is currently working with a contract at GrowthPoint and had previously sent an email with some information. Andrew suggests scheduling a demo, but Hayden explains that he is not available and suggests trying another representative. The call ends with holiday greetings and goodbyes."},"intents":{"segments":[{"text":"Because I you know, we just wanted to follow-up on you and find out if we can schedule a demo for for Yeah.","start_word":109,"end_word":131,"intents":[{"intent":"Schedule demo","confidence_score":0.40933073}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi, Hayden.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.1938620358705521},{"text":"Good day to you.","start_word":4,"end_word":7,"sentiment":"positive","sentiment_score":0.533237099647522},{"text":"Hi. Hayden, Yes. It's it's Hayden. yeah. It's Andrew from Vigilance AI. Have I caught you in a bad time? Yeah. No. No. That's fine. Oh, yes. Hayden, well, just calling back to follow-up, mate. We have spoken a few months ago. At the time, you were busy, so I sent you our email with some Oh, information yes. This about was what this was when I was working at GrowthPoint. Yes. Oh, you mean you retired? Yeah. I haven't retired. It was a contract which finished. So I'm between I'm between jobs at the moment. Oh. Oh, I see. Yeah. Because I you know, we just wanted to follow-up on you and find out if we can schedule a demo for for Yeah.","start_word":8,"end_word":131,"sentiment":"neutral","sentiment_score":-0.02488023042678833},{"text":"Unfortunately, I'm not there anymore.","start_word":132,"end_word":136,"sentiment":"negative","sentiment_score":-0.39738133549690247},{"text":"So, yeah, you'll have to try whoever's whoever's replaced me. Oh, gotcha.","start_word":137,"end_word":148,"sentiment":"neutral","sentiment_score":-0.24523204565048215},{"text":"Well, it's all good, mate. Well, good luck with you, Hayden, and, well, you have a great day. Take care. Thanks.","start_word":149,"end_word":169,"sentiment":"positive","sentiment_score":0.5040066838264465},{"text":"Bye.","start_word":170,"end_word":170,"sentiment":"neutral","sentiment_score":0.20663973689079285}],"average":{"sentiment":"neutral","sentiment_score":0.03205186298915318}}}}