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The agent tells the customer that Adam is not available and offers to take a message. The customer decides to send an email instead and thanks the agent before ending the call."},"intents":{"segments":[{"text":"May I speak with Adam? Adam Bradley?","start_word":21,"end_word":27,"intents":[{"intent":"Speak with adam","confidence_score":0.10697557}]}]},"sentiments":{"segments":[{"text":"Hi. Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.1970202624797821},{"text":"Good morning. Hi. How May are may you? I speak with the I'm doing good. Thank you for asking.","start_word":2,"end_word":20,"sentiment":"positive","sentiment_score":0.47822386026382446},{"text":"May I speak with Adam? Adam Bradley? Who's calling? Sorry. Ronald from Cloud Solution IT. Yep. Have you sent him the email by any chance? I I know. No. You I haven't? haven't. Yep. That's okay. Give me two seconds. I'll see if he's available. Alright. Thank you. Thank you. Hi, Ronald. You still there? Yes. I am. Yep. Adam's not available. Sorry. Could I take a message? That that would be okay. I'll just send him an email if he's Okay. not available. No worries. Thank Alright. you.","start_word":21,"end_word":109,"sentiment":"neutral","sentiment_score":0.01097357552498579},{"text":"Thank you.","start_word":110,"end_word":111,"sentiment":"positive","sentiment_score":0.3816773593425751},{"text":"Bye. Alright. Bye bye.","start_word":112,"end_word":115,"sentiment":"neutral","sentiment_score":0.16014863550662994}],"average":{"sentiment":"neutral","sentiment_score":0.09079872832006336}}}}