{"metadata":{"transaction_key":"deprecated","request_id":"01a10e47-7d57-76d1-aa38-fc79a8165156","sha256":"4d49516b4fa982f6c1a469a52e0abf5b052663f1c9b6e3b6791147c1eb4cc7ef","created":"2026-10-05T22:55:30.053Z","duration":30.887938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":65,"output_tokens":52},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":72,"output_tokens":72},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":72,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, Bill. My name is Mary, and I'm calling from Airtel accounts department. I'm just following up regarding your... Our recent conversation about your account and service disconnection request.","confidence":1.0,"words":[{"word":"hello","start":6.56,"end":7.04,"confidence":0.99902344,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.06748843938112259},{"word":"bill","start":7.04,"end":7.52,"confidence":0.9941406,"punctuated_word":"Bill.","sentiment":"neutral","sentiment_score":0.06477591395378113},{"word":"my","start":7.52,"end":7.7599998,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.02662511169910431},{"word":"name","start":7.7599998,"end":7.9199996,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.04988126456737518},{"word":"is","start":7.9199996,"end":8.16,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.049047887325286865},{"word":"mary","start":8.16,"end":8.48,"confidence":0.9851074,"punctuated_word":"Mary,","sentiment":"neutral","sentiment_score":0.04628612846136093},{"word":"and","start":8.48,"end":8.8,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02757163904607296},{"word":"i'm","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.033124666661024094},{"word":"calling","start":8.96,"end":9.28,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.03702658414840698},{"word":"from","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.05172763019800186},{"word":"airtel","start":9.5199995,"end":10.0199995,"confidence":0.9983724,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.03748904168605805},{"word":"accounts","start":10.08,"end":10.4,"confidence":0.61035156,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.015820186585187912},{"word":"department","start":10.4,"end":10.9,"confidence":1.0,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.03281376510858536},{"word":"i'm","start":11.04,"end":11.2,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.014348067343235016},{"word":"just","start":11.2,"end":11.44,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03990982845425606},{"word":"following","start":11.44,"end":11.92,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":-0.05490884184837341},{"word":"up","start":11.92,"end":12.08,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.03881309926509857},{"word":"regarding","start":12.08,"end":12.48,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.03265460953116417},{"word":"your","start":12.48,"end":12.88,"confidence":0.99902344,"punctuated_word":"your...","sentiment":"neutral","sentiment_score":-0.02617499604821205},{"word":"our","start":12.88,"end":13.12,"confidence":1.0,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":-0.3123633861541748},{"word":"recent","start":13.12,"end":13.599999,"confidence":1.0,"punctuated_word":"recent","sentiment":"neutral","sentiment_score":-0.31456640362739563},{"word":"conversation","start":13.599999,"end":14.099999,"confidence":1.0,"punctuated_word":"conversation","sentiment":"neutral","sentiment_score":-0.30339643359184265},{"word":"about","start":14.24,"end":14.74,"confidence":1.0,"punctuated_word":"about","sentiment":"negative","sentiment_score":-0.3948251008987427},{"word":"your","start":15.215,"end":15.455001,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4712139368057251},{"word":"account","start":15.455001,"end":15.935,"confidence":1.0,"punctuated_word":"account","sentiment":"negative","sentiment_score":-0.46953898668289185},{"word":"and","start":15.935,"end":16.175001,"confidence":0.99609375,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4962911605834961},{"word":"service","start":16.175001,"end":16.655,"confidence":0.99902344,"punctuated_word":"service","sentiment":"negative","sentiment_score":-0.6155713796615601},{"word":"disconnection","start":16.655,"end":17.155,"confidence":0.99658203,"punctuated_word":"disconnection","sentiment":"negative","sentiment_score":-0.5079939365386963},{"word":"request","start":17.295,"end":17.795,"confidence":0.99853516,"punctuated_word":"request.","sentiment":"negative","sentiment_score":-0.3739336133003235}],"paragraphs":{"transcript":"\nHello, Bill. My name is Mary, and I'm calling from Airtel accounts department. I'm just following up regarding your... Our recent conversation about your account and service disconnection request.","paragraphs":[{"sentences":[{"text":"Hello, Bill.","start":6.56,"end":7.52,"sentiment":"neutral","sentiment_score":0.06613217666745186},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":7.52,"end":10.9,"sentiment":"neutral","sentiment_score":0.03703762777149677},{"text":"I'm just following up regarding your...","start":11.04,"end":12.88,"sentiment":"neutral","sentiment_score":-0.03446824041505655},{"text":"Our recent conversation about your account and service disconnection request.","start":12.88,"end":17.795,"sentiment":"negative","sentiment_score":-0.4259694337844849}],"sentiment":"neutral","sentiment_score":-0.1354077766039248,"num_words":29,"start":6.56,"end":17.795}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.64,"confidence":0.7495117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03393888846039772},{"word":"if","start":0.64,"end":0.88,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.008938536047935486},{"word":"you","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0060954466462135315},{"word":"record","start":1.12,"end":1.52,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.00731564499437809},{"word":"your","start":1.52,"end":1.5999999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0041275955736637115},{"word":"name","start":1.5999999,"end":1.92,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.009737575426697733},{"word":"and","start":1.92,"end":2.1599998,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.012418773025274277},{"word":"reason","start":2.1599998,"end":2.48,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.01928507164120674},{"word":"for","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.016754984855651855},{"word":"calling","start":2.6399999,"end":3.1399999,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.028910256922245026},{"word":"i'll","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.01514112763106823},{"word":"see","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.005512256175279617},{"word":"if","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0101556908339262},{"word":"this","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.019761621952056885},{"word":"person","start":4.08,"end":4.4,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.022871434688568115},{"word":"is","start":4.4,"end":4.64,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0119192935526371},{"word":"available","start":4.64,"end":5.14,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.017545484006404877},{"word":"thanks","start":21.455,"end":21.955,"confidence":0.75512695,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.21230992674827576},{"word":"please","start":22.542936,"end":22.862936,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.3091100752353668},{"word":"stay","start":22.862936,"end":23.262938,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.1882830411195755},{"word":"on","start":23.262938,"end":23.422937,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08906733989715576},{"word":"the","start":23.422937,"end":23.582937,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01573978364467621},{"word":"line","start":23.582937,"end":24.082937,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.01390865258872509}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.03393888846039772},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":5.14,"sentiment":"neutral","sentiment_score":-0.012413357617333531},{"text":"Thanks.","start":21.455,"end":21.955,"sentiment":"neutral","sentiment_score":0.21230992674827576},{"text":"Please stay on the line.","start":22.542936,"end":24.082937,"sentiment":"neutral","sentiment_score":-0.11765831746160985}],"sentiment":"neutral","sentiment_score":-0.02350680408594401,"num_words":23,"start":0.24,"end":24.082937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hello, Bill. My name is Mary, and I'm calling from Airtel accounts department. I'm just following up regarding your... Our recent conversation about your account and service disconnection request.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.03393888846039772},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":5.14,"sentiment":"neutral","sentiment_score":-0.012413357617333531}],"sentiment":"neutral","sentiment_score":-0.009686754906878751,"channel":1,"num_words":17,"start":0.24,"end":5.14},{"sentences":[{"text":"Hello, Bill.","start":6.56,"end":7.52,"sentiment":"neutral","sentiment_score":0.06613217666745186},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":7.52,"end":10.9,"sentiment":"neutral","sentiment_score":0.03703762777149677},{"text":"I'm just following up regarding your...","start":11.04,"end":12.88,"sentiment":"neutral","sentiment_score":-0.03446824041505655},{"text":"Our recent conversation about your account and service disconnection request.","start":12.88,"end":17.795,"sentiment":"negative","sentiment_score":-0.4259694337844849}],"sentiment":"neutral","sentiment_score":-0.1354077766039248,"channel":0,"num_words":29,"start":6.56,"end":17.795},{"sentences":[{"text":"Thanks.","start":21.455,"end":21.955,"sentiment":"neutral","sentiment_score":0.21230992674827576},{"text":"Please stay on the line.","start":22.542936,"end":24.082937,"sentiment":"neutral","sentiment_score":-0.11765831746160985}],"sentiment":"neutral","sentiment_score":-0.06266361009329557,"channel":1,"num_words":6,"start":21.455,"end":24.082937}]},"summary":{"result":"success","short":"The customer, Bill, receives a call from Mary, a representative from Airtel accounts department, who is following up on his account and service disconnection request. Mary asks Bill to stay on the line and see if the person he is waiting for is available."},"intents":{"segments":[{"text":"Thanks. Please stay on the line.","start_word":46,"end_word":51,"intents":[{"intent":"Request check-up","confidence_score":0.000040374638}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hello, Bill. My name is Mary, and I'm calling from Airtel accounts department. I'm just following up regarding your... Our recent conversation about your account and service disconnection request. Thanks. Please stay on the line.","start_word":0,"end_word":51,"sentiment":"neutral","sentiment_score":-0.06794313341379166}],"average":{"sentiment":"neutral","sentiment_score":-0.06794313589731853}}}}