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bye.","start":81.22094,"end":81.880936,"sentiment":"neutral","sentiment_score":0.17291057109832764}],"sentiment":"neutral","sentiment_score":0.20858231484889983,"channel":1,"num_words":5,"start":80.26094,"end":81.880936},{"sentences":[{"text":"assistance.","start":81.41841,"end":81.91841,"sentiment":"neutral","sentiment_score":0.0813136026263237}],"sentiment":"neutral","sentiment_score":0.0813136026263237,"channel":0,"num_words":1,"start":81.41841,"end":81.91841}]},"summary":{"result":"success","short":"The caller is trying to reach Martin from the IT department but he is not available. The agent offers to send an email and request Martin to call the caller back. The caller declines and thanks the agent for their help."},"intents":{"segments":[{"text":"At any time, press the star key to get a callback request instead.","start_word":7,"end_word":19,"intents":[{"intent":"Request callback","confidence_score":0.13929684}]},{"text":"How can I help you? Oh, yes.","start_word":35,"end_word":41,"intents":[{"intent":"Assist with call","confidence_score":0.000035212553}]},{"text":"He wasn't. But we're trying to present a cybersecurity service with him. Is he available to speak to? No.","start_word":81,"end_word":99,"intents":[{"intent":"Request cybersecurity service","confidence_score":0.010343193}]}]},"sentiments":{"segments":[{"text":"And thank you for calling Ace Training.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.509263813495636},{"text":"At any time, press the star key to get a callback request instead. Please note that this call may be recorded for training and quality assurance purposes. Speaking. How can I help you? Oh, yes. Hi.","start_word":7,"end_word":42,"sentiment":"neutral","sentiment_score":0.09525983035564424},{"text":"Good day to you.","start_word":43,"end_word":46,"sentiment":"positive","sentiment_score":0.36852943897247314},{"text":"My name is Andrew, and I was calling, and then I'm trying to reach Martin from the IT department. Sorry. You're trying to reach Martin Bain? okay. Is he expecting your call? Actually, no. He wasn't. But we're trying to present a cybersecurity service with him. Is he available to speak to? No. He's not. I can certainly send him an email and request him to call you if if he wants to call you, but he's not available at the moment.","start_word":47,"end_word":128,"sentiment":"neutral","sentiment_score":-0.10092320293188096},{"text":"He's actually off sick at the moment.","start_word":129,"end_word":135,"sentiment":"negative","sentiment_score":-0.47830620408058167},{"text":"Oh, yes. Well, it's alright.","start_word":136,"end_word":140,"sentiment":"neutral","sentiment_score":0.050489164888858795},{"text":"Well, thank you. I appreciate your Okay.","start_word":141,"end_word":147,"sentiment":"positive","sentiment_score":0.39956480264663696},{"text":"your Not a problem. Bye bye. assistance.","start_word":148,"end_word":154,"sentiment":"neutral","sentiment_score":0.18500226736068728}],"average":{"sentiment":"neutral","sentiment_score":0.0018366617815835137}}}}