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understand.","start":69.728935,"end":70.38894,"sentiment":"neutral","sentiment_score":-0.051510971039533615},{"text":"Okay.","start":70.688934,"end":71.088936,"sentiment":"neutral","sentiment_score":0.013057831674814224},{"text":"Thank","start":71.088936,"end":71.32893,"sentiment":"neutral","sentiment_score":0.12404831498861311}],"sentiment":"neutral","sentiment_score":-0.05773397162556648,"channel":0,"num_words":7,"start":69.088936,"end":71.32893},{"sentences":[{"text":"Okay.","start":71.18,"end":71.68,"sentiment":"neutral","sentiment_score":0.07146008312702179}],"sentiment":"neutral","sentiment_score":0.07146008312702179,"channel":1,"num_words":1,"start":71.18,"end":71.68},{"sentences":[{"text":"you just too.","start":71.32893,"end":72.228935,"sentiment":"neutral","sentiment_score":0.08559047182401021}],"sentiment":"neutral","sentiment_score":0.08559047182401021,"channel":0,"num_words":3,"start":71.32893,"end":72.228935},{"sentences":[{"text":"Thanks, Mike.","start":72.52894,"end":73.34894,"sentiment":"neutral","sentiment_score":0.26249393820762634},{"text":"Bye.","start":73.88894,"end":74.38894,"sentiment":"neutral","sentiment_score":0.207950159907341}],"sentiment":"neutral","sentiment_score":0.2443126787741979,"channel":1,"num_words":3,"start":72.52894,"end":74.38894},{"sentences":[{"text":"Alright.","start":73.88894,"end":74.28894,"sentiment":"neutral","sentiment_score":0.1980934739112854},{"text":"Have a good day.","start":74.28894,"end":74.84894,"sentiment":"positive","sentiment_score":0.3751261606812477},{"text":"Thank you.","start":74.84894,"end":75.588936,"sentiment":"neutral","sentiment_score":0.2950825095176697}],"sentiment":"neutral","sentiment_score":0.3269661622388022,"channel":0,"num_words":7,"start":73.88894,"end":75.588936}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT, Ronald, calls a previous customer, Justin, to introduce their company and offer their services. Justin asks if Ronald is still working at the same role as an IT manager and Ronald explains that he is purely accounting. Ronald apologizes for the misunderstanding and tells Justin to take him off the list. They end the call politely."},"intents":{"segments":[{"text":"Justin, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":24,"end_word":74,"intents":[{"intent":"Introduce company","confidence_score":0.09616723},{"intent":"Arrange meeting with cto","confidence_score":0.07931516}]},{"text":"just, yeah, take me off the list. Got it, sir.","start_word":153,"end_word":162,"intents":[{"intent":"Removing from list","confidence_score":0.0012105136}]}]},"sentiments":{"segments":[{"text":"Hello. Justin speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.04945305362343788},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3444075584411621},{"text":"Justin, it's Ronald from Cloud Solution IT. How are you doing today? Good day. Alright.","start_word":6,"end_word":20,"sentiment":"neutral","sentiment_score":0.2733928859233856},{"text":"Okay. That's wonderful.","start_word":21,"end_word":23,"sentiment":"positive","sentiment_score":0.6828293204307556},{"text":"Justin, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Justin, it's cloud solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for Yeah. cloud Look. solution I sorry. I don't Go ahead. work for the company that company anymore that do a chasing business for. So yeah. Mhmm. Sir, but your present company, are you holding the same role as an IT manager? No. No. I'm purely just accounting now. Alright. So you can Okay.","start_word":24,"end_word":152,"sentiment":"neutral","sentiment_score":-0.01915922574698925},{"text":"just, yeah, take me off the list.","start_word":153,"end_word":159,"sentiment":"negative","sentiment_score":-0.365885853767395},{"text":"Got it, sir. I understand. Okay. Thank Okay. you just too. Thanks, Mike. Alright. Bye.","start_word":160,"end_word":174,"sentiment":"neutral","sentiment_score":0.07221565395593643},{"text":"Have a good day. Thank you.","start_word":175,"end_word":180,"sentiment":"positive","sentiment_score":0.3634140789508819}],"average":{"sentiment":"neutral","sentiment_score":0.04164384230683669}}}}