{"metadata":{"transaction_key":"deprecated","request_id":"019eaf61-69ec-7b11-bdd2-a9dc474eba21","sha256":"93257f3da41915be94aa470f1c67cf2cc4a8906f4aacf622b366a988ae590f31","created":"2026-06-10T02:34:18.735Z","duration":46.871937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":99,"output_tokens":54},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":113,"output_tokens":113},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":113,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Oh, hi. This is Andrew from Vigilance AI. Am I talking to Joe? Oh, we're from the Vigilance AI in Melbourne, Jeff. Yeah. No. Just a really quick one. We're a cybersecurity company that runs an AISOC operation that plugs into your whole IT staff.","confidence":0.99316406,"words":[{"word":"hi","start":5.12,"end":5.62,"confidence":0.98706055,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.035728245973587036},{"word":"oh","start":8.32,"end":8.639999,"confidence":0.7824707,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.05674098432064056},{"word":"hi","start":8.639999,"end":9.139999,"confidence":0.9970703,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.050069961696863174},{"word":"this","start":9.2,"end":9.44,"confidence":0.64501953,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.048048198223114014},{"word":"is","start":9.44,"end":9.599999,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.053715161979198456},{"word":"andrew","start":9.599999,"end":10.08,"confidence":1.0,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.06154092773795128},{"word":"from","start":10.08,"end":10.32,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.05690565332770347},{"word":"vigilance","start":10.32,"end":10.82,"confidence":0.9250488,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.05240648239850998},{"word":"ai","start":10.96,"end":11.28,"confidence":0.8461914,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.06436902284622192},{"word":"am","start":11.28,"end":11.44,"confidence":0.99902344,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.029050033539533615},{"word":"i","start":11.44,"end":11.599999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03671182692050934},{"word":"talking","start":11.599999,"end":12.0,"confidence":0.99902344,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":0.022899115458130836},{"word":"to","start":12.0,"end":12.48,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0348835289478302},{"word":"joe","start":12.48,"end":12.98,"confidence":0.6488037,"punctuated_word":"Joe?","sentiment":"neutral","sentiment_score":0.0323113277554512},{"word":"oh","start":15.834999,"end":16.314999,"confidence":0.91748047,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.016141198575496674},{"word":"we're","start":16.314999,"end":16.715,"confidence":0.9030762,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.022371938452124596},{"word":"from","start":16.715,"end":17.115,"confidence":0.9604492,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.01599026843905449},{"word":"the","start":17.115,"end":17.275,"confidence":0.4597168,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03507275879383087},{"word":"vigilance","start":17.355,"end":17.855,"confidence":0.8835449,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.02872743271291256},{"word":"ai","start":18.235,"end":18.555,"confidence":0.99609375,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.03548508137464523},{"word":"in","start":18.555,"end":18.795,"confidence":0.99316406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.026081131771206856},{"word":"melbourne","start":18.795,"end":19.295,"confidence":0.9338379,"punctuated_word":"Melbourne,","sentiment":"neutral","sentiment_score":0.03602084517478943},{"word":"jeff","start":19.675,"end":20.175,"confidence":0.99902344,"punctuated_word":"Jeff.","sentiment":"neutral","sentiment_score":0.019903358072042465},{"word":"yeah","start":23.994999,"end":24.395,"confidence":0.9855957,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0030882712453603745},{"word":"no","start":24.395,"end":24.715,"confidence":0.82592773,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.15264920890331268},{"word":"just","start":24.715,"end":24.954998,"confidence":0.9941406,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.15530632436275482},{"word":"a","start":24.954998,"end":25.115,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1196533665060997},{"word":"really","start":25.115,"end":25.515,"confidence":0.99902344,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.210345059633255},{"word":"quick","start":25.515,"end":25.755,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":-0.15652158856391907},{"word":"one","start":25.755,"end":26.235,"confidence":0.9523926,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.13162113726139069},{"word":"we're","start":26.235,"end":26.634998,"confidence":0.842041,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.017776302993297577},{"word":"a","start":26.634998,"end":27.09,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0251147598028183},{"word":"cybersecurity","start":27.33,"end":27.83,"confidence":0.83984375,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":-0.01161397621035576},{"word":"company","start":27.97,"end":28.45,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.038013823330402374},{"word":"that","start":28.45,"end":28.61,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.017224755138158798},{"word":"runs","start":28.61,"end":28.93,"confidence":0.99902344,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":-0.024804428219795227},{"word":"an","start":28.93,"end":29.43,"confidence":0.9873047,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.01653202436864376},{"word":"aisoc","start":29.65,"end":30.15,"confidence":0.9288737,"punctuated_word":"AISOC","sentiment":"neutral","sentiment_score":-0.023547008633613583},{"word":"operation","start":30.45,"end":30.95,"confidence":0.99902344,"punctuated_word":"operation","sentiment":"neutral","sentiment_score":-0.020147167146205906},{"word":"that","start":31.09,"end":31.33,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01850372552871704},{"word":"plugs","start":31.33,"end":31.65,"confidence":0.99902344,"punctuated_word":"plugs","sentiment":"neutral","sentiment_score":-0.03400970250368118},{"word":"into","start":31.65,"end":31.89,"confidence":0.98535156,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.2214304357767105},{"word":"your","start":31.89,"end":32.13,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5776626467704773},{"word":"whole","start":32.13,"end":32.37,"confidence":0.99902344,"punctuated_word":"whole","sentiment":"negative","sentiment_score":-0.6643818020820618},{"word":"it","start":32.37,"end":32.77,"confidence":0.90283203,"punctuated_word":"IT","sentiment":"negative","sentiment_score":-0.6089394688606262},{"word":"staff","start":32.77,"end":33.27,"confidence":0.6053467,"punctuated_word":"staff.","sentiment":"negative","sentiment_score":-0.587417721748352}],"paragraphs":{"transcript":"\nHi. Oh, hi. This is Andrew from Vigilance AI. Am I talking to Joe? Oh, we're from the Vigilance AI in Melbourne, Jeff.\n\nYeah. No. Just a really quick one. We're a cybersecurity company that runs an AISOC operation that plugs into your whole IT staff.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.035728245973587036},{"text":"Oh, hi.","start":8.32,"end":9.139999,"sentiment":"neutral","sentiment_score":0.05340547300875187},{"text":"This is Andrew from Vigilance AI.","start":9.2,"end":11.28,"sentiment":"neutral","sentiment_score":0.05616424108544985},{"text":"Am I talking to Joe?","start":11.28,"end":12.98,"sentiment":"neutral","sentiment_score":0.031171166524291038},{"text":"Oh, we're from the Vigilance AI in Melbourne, Jeff.","start":15.834999,"end":20.175,"sentiment":"neutral","sentiment_score":0.02619933481845591}],"sentiment":"neutral","sentiment_score":0.03787715149962384,"num_words":23,"start":5.12,"end":20.175},{"sentences":[{"text":"Yeah.","start":23.994999,"end":24.395,"sentiment":"neutral","sentiment_score":-0.0030882712453603745},{"text":"No.","start":24.395,"end":24.715,"sentiment":"neutral","sentiment_score":-0.15264920890331268},{"text":"Just a really quick one.","start":24.715,"end":26.235,"sentiment":"neutral","sentiment_score":-0.15468949526548387},{"text":"We're a cybersecurity company that runs an AISOC operation that plugs into your whole IT staff.","start":26.235,"end":33.27,"sentiment":"neutral","sentiment_score":-0.18169498431961983}],"sentiment":"neutral","sentiment_score":-0.16679585676478303,"num_words":23,"start":23.994999,"end":33.27}]}}]},{"alternatives":[{"transcript":"Hello? Where are you from? Yeah. I don't I don't do IT anymore. I've retired. Take my take my number off your list. Bye. Goodbye.","confidence":0.98828125,"words":[{"word":"hello","start":0.16,"end":0.65999997,"confidence":0.9724121,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.009757451713085176},{"word":"where","start":13.755,"end":13.995,"confidence":0.67333984,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":0.011244935914874077},{"word":"are","start":13.995,"end":14.155001,"confidence":0.96533203,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.017844917252659798},{"word":"you","start":14.155001,"end":14.235001,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02282331883907318},{"word":"from","start":14.235001,"end":14.735001,"confidence":0.9995117,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":0.01703592948615551},{"word":"yeah","start":31.55,"end":31.87,"confidence":0.9370117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1566743701696396},{"word":"i","start":31.87,"end":32.03,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6029587388038635},{"word":"don't","start":32.03,"end":32.53,"confidence":0.9980469,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.5615687370300293},{"word":"i","start":33.71,"end":33.87,"confidence":0.7758789,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.7030442953109741},{"word":"don't","start":33.87,"end":34.19,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.6455397009849548},{"word":"do","start":34.19,"end":34.35,"confidence":0.9741211,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.5904617309570312},{"word":"it","start":34.35,"end":34.67,"confidence":0.87597656,"punctuated_word":"IT","sentiment":"negative","sentiment_score":-0.5570725202560425},{"word":"anymore","start":34.67,"end":35.15,"confidence":0.99072266,"punctuated_word":"anymore.","sentiment":"negative","sentiment_score":-0.6488012075424194},{"word":"i've","start":35.15,"end":35.39,"confidence":0.91186523,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.6356208920478821},{"word":"retired","start":35.39,"end":35.89,"confidence":0.9995117,"punctuated_word":"retired.","sentiment":"negative","sentiment_score":-0.5775949954986572},{"word":"take","start":37.79,"end":38.03,"confidence":0.98828125,"punctuated_word":"Take","sentiment":"negative","sentiment_score":-0.7364040017127991},{"word":"my","start":38.03,"end":38.27,"confidence":0.9838867,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.7132654786109924},{"word":"take","start":38.27,"end":38.510002,"confidence":0.99902344,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7375061511993408},{"word":"my","start":38.510002,"end":38.75,"confidence":0.9970703,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.8348430395126343},{"word":"number","start":38.75,"end":38.989998,"confidence":1.0,"punctuated_word":"number","sentiment":"negative","sentiment_score":-0.762554407119751},{"word":"off","start":38.989998,"end":39.15,"confidence":0.99316406,"punctuated_word":"off","sentiment":"negative","sentiment_score":-0.6695961356163025},{"word":"your","start":39.15,"end":39.39,"confidence":0.9941406,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8119620680809021},{"word":"list","start":39.39,"end":39.746937,"confidence":0.94677734,"punctuated_word":"list.","sentiment":"negative","sentiment_score":-0.6911228895187378},{"word":"bye","start":40.226936,"end":40.726936,"confidence":0.6413574,"punctuated_word":"Bye.","sentiment":"negative","sentiment_score":-0.35860615968704224},{"word":"goodbye","start":44.786938,"end":45.286938,"confidence":0.6627197,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":-0.2368713617324829}],"paragraphs":{"transcript":"\nHello? Where are you from? Yeah. I don't I don't do IT anymore. I've retired.\n\nTake my take my number off your list. Bye. Goodbye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.009757451713085176},{"text":"Where are you from?","start":13.755,"end":14.735001,"sentiment":"neutral","sentiment_score":0.01723727537319064},{"text":"Yeah.","start":31.55,"end":31.87,"sentiment":"neutral","sentiment_score":-0.1566743701696396},{"text":"I don't I don't do IT anymore.","start":31.87,"end":35.15,"sentiment":"negative","sentiment_score":-0.6156352758407593},{"text":"I've retired.","start":35.15,"end":35.89,"sentiment":"negative","sentiment_score":-0.6066079437732697}],"sentiment":"negative","sentiment_score":-0.3733753756930431,"num_words":15,"start":0.16,"end":35.89},{"sentences":[{"text":"Take my take my number off your list.","start":37.79,"end":39.746937,"sentiment":"negative","sentiment_score":-0.7446567714214325},{"text":"Bye.","start":40.226936,"end":40.726936,"sentiment":"negative","sentiment_score":-0.35860615968704224},{"text":"Goodbye.","start":44.786938,"end":45.286938,"sentiment":"neutral","sentiment_score":-0.2368713617324829}],"sentiment":"negative","sentiment_score":-0.6552731692790985,"num_words":10,"start":37.79,"end":45.286938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Oh, hi. This is Andrew from Vigilance AI. Am I talking to Joe?\n\nChannel 1: Where are you from?\n\nChannel 0: Oh, we're from the Vigilance AI in Melbourne, Jeff. Yeah. No. Just a really quick one. We're a cybersecurity company that runs an AISOC operation that plugs\n\nChannel 1: Yeah.\n\nChannel 0: into\n\nChannel 1: I\n\nChannel 0: your\n\nChannel 1: don't\n\nChannel 0: whole IT staff.\n\nChannel 1: I don't do IT anymore. I've retired. Take my take my number off your list. Bye. Goodbye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.009757451713085176}],"sentiment":"neutral","sentiment_score":0.009757451713085176,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hi.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.035728245973587036},{"text":"Oh, hi.","start":8.32,"end":9.139999,"sentiment":"neutral","sentiment_score":0.05340547300875187},{"text":"This is Andrew from Vigilance AI.","start":9.2,"end":11.28,"sentiment":"neutral","sentiment_score":0.05616424108544985},{"text":"Am I talking to Joe?","start":11.28,"end":12.98,"sentiment":"neutral","sentiment_score":0.031171166524291038}],"sentiment":"neutral","sentiment_score":0.045384319366088936,"channel":0,"num_words":14,"start":5.12,"end":12.98},{"sentences":[{"text":"Where are you from?","start":13.755,"end":14.735001,"sentiment":"neutral","sentiment_score":0.01723727537319064}],"sentiment":"neutral","sentiment_score":0.01723727537319064,"channel":1,"num_words":4,"start":13.755,"end":14.735001},{"sentences":[{"text":"Oh, we're from the Vigilance AI in Melbourne, Jeff.","start":15.834999,"end":20.175,"sentiment":"neutral","sentiment_score":0.02619933481845591},{"text":"Yeah.","start":23.994999,"end":24.395,"sentiment":"neutral","sentiment_score":-0.0030882712453603745},{"text":"No.","start":24.395,"end":24.715,"sentiment":"neutral","sentiment_score":-0.15264920890331268},{"text":"Just a really quick one.","start":24.715,"end":26.235,"sentiment":"neutral","sentiment_score":-0.15468949526548387},{"text":"We're a cybersecurity company that runs an AISOC operation that plugs","start":26.235,"end":31.65,"sentiment":"neutral","sentiment_score":-0.022480697625062683}],"sentiment":"neutral","sentiment_score":-0.03483994877724736,"channel":0,"num_words":27,"start":15.834999,"end":31.65},{"sentences":[{"text":"Yeah.","start":31.55,"end":31.87,"sentiment":"neutral","sentiment_score":-0.1566743701696396}],"sentiment":"neutral","sentiment_score":-0.1566743701696396,"channel":1,"num_words":1,"start":31.55,"end":31.87},{"sentences":[{"text":"into","start":31.65,"end":31.89,"sentiment":"neutral","sentiment_score":-0.2214304357767105}],"sentiment":"neutral","sentiment_score":-0.2214304357767105,"channel":0,"num_words":1,"start":31.65,"end":31.89},{"sentences":[{"text":"I","start":31.87,"end":32.03,"sentiment":"negative","sentiment_score":-0.6029587388038635}],"sentiment":"negative","sentiment_score":-0.6029587388038635,"channel":1,"num_words":1,"start":31.87,"end":32.03},{"sentences":[{"text":"your","start":31.89,"end":32.13,"sentiment":"negative","sentiment_score":-0.5776626467704773}],"sentiment":"negative","sentiment_score":-0.5776626467704773,"channel":0,"num_words":1,"start":31.89,"end":32.13},{"sentences":[{"text":"don't","start":32.03,"end":32.53,"sentiment":"negative","sentiment_score":-0.5615687370300293}],"sentiment":"negative","sentiment_score":-0.5615687370300293,"channel":1,"num_words":1,"start":32.03,"end":32.53},{"sentences":[{"text":"whole IT staff.","start":32.13,"end":33.27,"sentiment":"negative","sentiment_score":-0.6202463308970133}],"sentiment":"negative","sentiment_score":-0.6202463308970133,"channel":0,"num_words":3,"start":32.13,"end":33.27},{"sentences":[{"text":"I don't do IT anymore.","start":33.71,"end":35.15,"sentiment":"negative","sentiment_score":-0.6289838910102844},{"text":"I've retired.","start":35.15,"end":35.89,"sentiment":"negative","sentiment_score":-0.6066079437732697},{"text":"Take my take my number off your list.","start":37.79,"end":39.746937,"sentiment":"negative","sentiment_score":-0.7446567714214325},{"text":"Bye.","start":40.226936,"end":40.726936,"sentiment":"negative","sentiment_score":-0.35860615968704224},{"text":"Goodbye.","start":44.786938,"end":45.286938,"sentiment":"neutral","sentiment_score":-0.2368713617324829}],"sentiment":"negative","sentiment_score":-0.6418157079640556,"channel":1,"num_words":17,"start":33.71,"end":45.286938}]},"summary":{"result":"success","short":"An agent fromGenerationance AI calls and asks for Joe, but realizes they have the wrong number. The agent explains they run an AISOC operation that plugs into IT staff and asks to be taken off the caller's list. The call ends abruptly."},"intents":{"segments":[{"text":"Take my take my number off your list. Bye. Goodbye.","start_word":61,"end_word":70,"intents":[{"intent":"Remove number from it list","confidence_score":0.01416644}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Oh, hi. This is Andrew from Vigilance AI. Am I talking to Joe? Where are you from? Oh, we're from the Vigilance AI in Melbourne, Jeff. Yeah. No. Just a really quick one. We're a cybersecurity company that runs an AISOC operation that plugs Yeah.","start_word":0,"end_word":46,"sentiment":"neutral","sentiment_score":-0.007346398197114468},{"text":"into I your don't whole IT staff. I don't do IT anymore. I've retired. Take my take my number off your list. Bye.","start_word":47,"end_word":69,"sentiment":"negative","sentiment_score":-0.6115989685058594},{"text":"Goodbye.","start_word":70,"end_word":70,"sentiment":"neutral","sentiment_score":-0.29274389147758484}],"average":{"sentiment":"neutral","sentiment_score":-0.20460682421658943}}}}