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Sharpeers. This is Kaylene. Ethan no longer works with the company. Is there something else is there someone else that could help you? Not directly. What can I ask what it's in relation to? I might be able to direct your call a bit easier if I knew what it was about. I really don't know who that would be. I can take your details and get and and have a chat with the boss to see who would deal with it and give you a call, Or you can shoot me an email, and I can I can yeah? We can get in contact back with you if you wanted. Yeah. It's just yeah. It's service at sharp d s dot com dot a u. That's correct. Yeah. Yeah. And then I'll see who the best person to contact you back will be. Thank you. 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morning. Sharpeers. This is Kaylene. Ethan no longer works with the company. Is there something else is there someone else that could help you?\n\nNot directly. What can I ask what it's in relation to? I might be able to direct your call a bit easier if I knew what it was about. I really don't know who that would be. I can take your details and get and and have a chat with the boss to see who would deal with it and give you a call, Or you can shoot me an email, and I can I can yeah?\n\nWe can get in contact back with you if you wanted. Yeah. It's just yeah. It's service at sharp d s dot com dot a u. That's correct.\n\nYeah. Yeah. And then I'll see who the best person to contact you back will be. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.79999995,"end":1.28,"sentiment":"neutral","sentiment_score":0.32095304131507874},{"text":"Sharpeers.","start":1.28,"end":1.76,"sentiment":"neutral","sentiment_score":0.1980297714471817},{"text":"This is Kaylene.","start":1.76,"end":2.58,"sentiment":"neutral","sentiment_score":0.1770967294772466},{"text":"Ethan no longer works with the company.","start":8.0,"end":9.86,"sentiment":"neutral","sentiment_score":-0.10891820596797126},{"text":"Is there something else is there someone else that could help you?","start":10.32,"end":12.98,"sentiment":"neutral","sentiment_score":0.003578201401978731}],"sentiment":"neutral","sentiment_score":0.026069480702281,"num_words":25,"start":0.79999995,"end":12.98},{"sentences":[{"text":"Not directly.","start":20.585,"end":21.485,"sentiment":"neutral","sentiment_score":-0.07132033258676529},{"text":"What can I ask what it's in relation to?","start":21.945,"end":23.544998,"sentiment":"neutral","sentiment_score":-0.03672893138395415},{"text":"I might be able to direct your call a bit easier if I knew what it was about.","start":23.544998,"end":26.685,"sentiment":"neutral","sentiment_score":-0.008043344650003646},{"text":"I really don't know who that would be.","start":35.52,"end":38.02,"sentiment":"neutral","sentiment_score":-0.24531828239560127},{"text":"I can take your details and get and and have a chat with the boss to see who would deal with it and give you a call, Or you can shoot me an email, and I can I can yeah?","start":39.760002,"end":49.125,"sentiment":"neutral","sentiment_score":-0.013709481852129102}],"sentiment":"neutral","sentiment_score":-0.04063515304648257,"num_words":77,"start":20.585,"end":49.125},{"sentences":[{"text":"We can get in contact back with you if you wanted.","start":49.125,"end":51.545,"sentiment":"neutral","sentiment_score":0.022331300445578316},{"text":"Yeah.","start":53.925,"end":54.245,"sentiment":"neutral","sentiment_score":0.01176481880247593},{"text":"It's just yeah.","start":54.245,"end":56.324997,"sentiment":"neutral","sentiment_score":-0.00040865658471981686},{"text":"It's service at sharp d s dot com dot a u.","start":56.324997,"end":66.48,"sentiment":"neutral","sentiment_score":0.0016646681893193586},{"text":"That's correct.","start":73.42,"end":74.355,"sentiment":"neutral","sentiment_score":0.08707360923290253}],"sentiment":"neutral","sentiment_score":0.01602291866064271,"num_words":28,"start":49.125,"end":74.355},{"sentences":[{"text":"Yeah.","start":78.015,"end":78.335,"sentiment":"neutral","sentiment_score":0.12929795682430267},{"text":"Yeah.","start":78.335,"end":78.495,"sentiment":"neutral","sentiment_score":0.13113215565681458},{"text":"And then I'll see who the best person to contact you back will be.","start":78.495,"end":81.555,"sentiment":"neutral","sentiment_score":0.10355133616498538},{"text":"Thank you.","start":84.575,"end":85.395,"sentiment":"positive","sentiment_score":0.4304848611354828},{"text":"Bye.","start":85.455,"end":85.955,"sentiment":"neutral","sentiment_score":0.18267592787742615}],"sentiment":"neutral","sentiment_score":0.1449365509968055,"num_words":19,"start":78.015,"end":85.955}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning. Sharpeers. This is Kaylene.\n\nChannel 0: Yes, dear. Good morning. Looking for Ethan Horwood.\n\nChannel 1: Ethan no longer works with the company. Is there something else\n\nChannel 0: Oh,\n\nChannel 1: is there someone else that could help you?\n\nChannel 0: yeah. Any replacement of him or general manager available to speak with?\n\nChannel 1: Not directly. What can I ask what it's in relation\n\nChannel 0: Mhmm.\n\nChannel 1: to? I might be able to direct your call a bit easier if I knew what it was about.\n\nChannel 0: Yep. Because we are trying to present cybersecurity. Anyone in charge here?\n\nChannel 1: I really don't know who that would be.\n\nChannel 0: Mhmm. I\n\nChannel 1: I can take your details and get and and have a chat with the boss to see who would deal with it and give you a call, Or you can shoot me an email, and I can I can yeah? 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Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.79999995,"end":1.28,"sentiment":"neutral","sentiment_score":0.32095304131507874},{"text":"Sharpeers.","start":1.28,"end":1.76,"sentiment":"neutral","sentiment_score":0.1980297714471817},{"text":"This is Kaylene.","start":1.76,"end":2.58,"sentiment":"neutral","sentiment_score":0.1770967294772466}],"sentiment":"neutral","sentiment_score":0.22853767375151315,"channel":1,"num_words":6,"start":0.79999995,"end":2.58},{"sentences":[{"text":"Yes, dear.","start":3.84,"end":4.4,"sentiment":"neutral","sentiment_score":0.295278936624527},{"text":"Good morning.","start":4.4,"end":4.96,"sentiment":"positive","sentiment_score":0.3678346425294876},{"text":"Looking for Ethan Horwood.","start":4.96,"end":6.66,"sentiment":"neutral","sentiment_score":0.037427004892379045}],"sentiment":"neutral","sentiment_score":0.18449189723469317,"channel":0,"num_words":8,"start":3.84,"end":6.66},{"sentences":[{"text":"Ethan no longer works with the 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for Ethan Horwood, but he no longer works there. The representative offers to direct the call to the customer's boss and takes down their details to arrange a call. The representative offers to take the customer's information and contact them back."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Good morning. Sharpeers. This is Kaylene. Yes, dear.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.23981736600399017},{"text":"Good morning.","start_word":8,"end_word":9,"sentiment":"positive","sentiment_score":0.3496032655239105},{"text":"Looking for Ethan Horwood. Ethan no longer works with the company. Is there something Oh, else is there someone else that could help you? yeah. Any replacement of him or general manager available to speak with? Not directly. What can I ask what it's in relation Mhmm. to? I might be able to direct your call a bit easier if I knew what it was about. Yep. Because we are trying to present cybersecurity. Anyone in charge here? I really don't know who that would be. Mhmm. I I can take your details and get and and have a chat with the boss to see who would deal with it and give you a call, Or you can shoot me an email, and I can I can yeah? We I can get in contact sure. back with you if you wanted. May I know your email? I can Yeah. send It's it to just you or company. yeah. It's service Mhmm. at sharp Mhmm. d s dot com dot a u. Mhmm. Dot com dot a u. Alright. It's service@sharpds.com.au. That's correct. Okay. So I'll just drop an email. Thank you. Yeah. Yeah. And then I'll see who the best person to contact you back will be. Alright.","start_word":10,"end_word":217,"sentiment":"neutral","sentiment_score":0.0019339760765433311},{"text":"Thank you for your help. Thank you.","start_word":218,"end_word":224,"sentiment":"positive","sentiment_score":0.4961397349834442},{"text":"Bye.","start_word":225,"end_word":225,"sentiment":"neutral","sentiment_score":0.24366793036460876}],"average":{"sentiment":"neutral","sentiment_score":0.03149797501465564}}}}