{"metadata":{"transaction_key":"deprecated","request_id":"019f7f23-1da8-76b2-ad60-2fee7b035299","sha256":"1aa93cc9aae4fd84076fe28c3751abe4d007c0629e3be7c992fd99dba5c81451","created":"2026-07-20T10:47:17.038Z","duration":42.335938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":81,"output_tokens":47},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":96,"output_tokens":96},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":96,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hi, Tucker. It's Ross with Techcom. How are you, ma'am? Yeah. I'm just checking in. Did you receive the parcel? Yeah. Okay. All good? Alright. No worries. Cheers. Bye.","confidence":0.9790039,"words":[{"word":"hello","start":11.2,"end":11.7,"confidence":0.9523926,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.00919901207089424},{"word":"hi","start":16.065,"end":16.385,"confidence":0.90234375,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.2162632942199707},{"word":"tucker","start":16.385,"end":16.705,"confidence":0.9902344,"punctuated_word":"Tucker.","sentiment":"neutral","sentiment_score":0.19825991988182068},{"word":"it's","start":16.705,"end":17.105,"confidence":0.99316406,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1987287998199463},{"word":"ross","start":17.105,"end":17.425001,"confidence":0.8510742,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.1962381899356842},{"word":"with","start":17.425001,"end":17.585001,"confidence":0.81933594,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.19256114959716797},{"word":"techcom","start":17.585001,"end":17.985,"confidence":0.6532796,"punctuated_word":"Techcom.","sentiment":"neutral","sentiment_score":0.21458449959754944},{"word":"how","start":17.985,"end":18.225,"confidence":0.99902344,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4212723970413208},{"word":"are","start":18.225,"end":18.305,"confidence":0.9980469,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.41146838665008545},{"word":"you","start":18.305,"end":18.385,"confidence":0.9975586,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.4409204125404358},{"word":"ma'am","start":18.385,"end":18.885,"confidence":0.96728516,"punctuated_word":"ma'am?","sentiment":"positive","sentiment_score":0.48038753867149353},{"word":"yeah","start":23.105,"end":23.425,"confidence":0.9812012,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15533329546451569},{"word":"i'm","start":23.425,"end":23.585,"confidence":0.87841797,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.11899103224277496},{"word":"just","start":23.585,"end":23.825,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1114327386021614},{"word":"checking","start":23.825,"end":24.145,"confidence":0.9980469,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.10494162887334824},{"word":"in","start":24.145,"end":24.305,"confidence":0.9375,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.1036730781197548},{"word":"did","start":24.305,"end":24.385,"confidence":0.99609375,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.04544747620820999},{"word":"you","start":24.385,"end":24.545,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05397734418511391},{"word":"receive","start":24.545,"end":24.865,"confidence":0.9526367,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.07194242626428604},{"word":"the","start":24.865,"end":25.025002,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10981333255767822},{"word":"parcel","start":25.025002,"end":25.525002,"confidence":0.86816406,"punctuated_word":"parcel?","sentiment":"neutral","sentiment_score":0.10411325842142104},{"word":"yeah","start":26.32,"end":26.82,"confidence":0.98706055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13711509108543396},{"word":"okay","start":30.48,"end":30.88,"confidence":0.6951904,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.38507306575775146},{"word":"all","start":30.88,"end":31.04,"confidence":0.9633789,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.5529220104217529},{"word":"good","start":31.04,"end":31.54,"confidence":0.97021484,"punctuated_word":"good?","sentiment":"positive","sentiment_score":0.4841765761375427},{"word":"alright","start":34.72,"end":35.12,"confidence":0.87402344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2878556251525879},{"word":"no","start":35.12,"end":35.36,"confidence":0.9790039,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.256523996591568},{"word":"worries","start":35.36,"end":35.86,"confidence":0.9926758,"punctuated_word":"worries.","sentiment":"positive","sentiment_score":0.36675363779067993},{"word":"cheers","start":39.90094,"end":40.140938,"confidence":0.9951172,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.5033310651779175},{"word":"bye","start":40.140938,"end":40.640938,"confidence":0.9946289,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2194339334964752}],"paragraphs":{"transcript":"\nHello? Hi, Tucker. It's Ross with Techcom. How are you, ma'am? Yeah.\n\nI'm just checking in. Did you receive the parcel? Yeah. Okay. All good?\n\nAlright. No worries. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":0.00919901207089424},{"text":"Hi, Tucker.","start":16.065,"end":16.705,"sentiment":"neutral","sentiment_score":0.2072616070508957},{"text":"It's Ross with Techcom.","start":16.705,"end":17.985,"sentiment":"neutral","sentiment_score":0.20052815973758698},{"text":"How are you, ma'am?","start":17.985,"end":18.885,"sentiment":"positive","sentiment_score":0.4385121837258339},{"text":"Yeah.","start":23.105,"end":23.425,"sentiment":"neutral","sentiment_score":0.15533329546451569}],"sentiment":"neutral","sentiment_score":0.2612680746242404,"num_words":12,"start":11.2,"end":23.425},{"sentences":[{"text":"I'm just checking in.","start":23.425,"end":24.305,"sentiment":"neutral","sentiment_score":0.10975961945950985},{"text":"Did you receive the parcel?","start":24.305,"end":25.525002,"sentiment":"neutral","sentiment_score":0.07705876752734184},{"text":"Yeah.","start":26.32,"end":26.82,"sentiment":"neutral","sentiment_score":0.13711509108543396},{"text":"Okay.","start":30.48,"end":30.88,"sentiment":"positive","sentiment_score":0.38507306575775146},{"text":"All good?","start":30.88,"end":31.54,"sentiment":"positive","sentiment_score":0.5185492932796478}],"sentiment":"neutral","sentiment_score":0.18335531222132537,"num_words":13,"start":23.425,"end":31.54},{"sentences":[{"text":"Alright.","start":34.72,"end":35.12,"sentiment":"neutral","sentiment_score":0.2878556251525879},{"text":"No worries.","start":35.12,"end":35.86,"sentiment":"neutral","sentiment_score":0.31163881719112396},{"text":"Cheers.","start":39.90094,"end":40.140938,"sentiment":"positive","sentiment_score":0.5033310651779175},{"text":"Bye.","start":40.140938,"end":40.640938,"sentiment":"neutral","sentiment_score":0.2194339334964752}],"sentiment":"neutral","sentiment_score":0.3267796516418457,"num_words":5,"start":34.72,"end":40.640938}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Hello? I'm good. I've received the computer. Yeah. I've got it all. It's all set up. All good? Thank you.","confidence":0.9946289,"words":[{"word":"hello","start":11.5199995,"end":12.0199995,"confidence":0.95092773,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.013050302863121033},{"word":"yeah","start":14.48,"end":14.88,"confidence":0.7561035,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.030125297605991364},{"word":"hello","start":14.88,"end":15.38,"confidence":0.9484863,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.03121631219983101},{"word":"i'm","start":19.645,"end":19.885,"confidence":0.9946289,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.663615882396698},{"word":"good","start":19.885,"end":20.385,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.6964379549026489},{"word":"i've","start":21.005001,"end":21.245,"confidence":0.8405762,"punctuated_word":"I've","sentiment":"positive","sentiment_score":0.3785996437072754},{"word":"received","start":21.245,"end":21.645,"confidence":0.6723633,"punctuated_word":"received","sentiment":"positive","sentiment_score":0.3595191240310669},{"word":"the","start":21.645,"end":21.725,"confidence":0.99121094,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3994081616401672},{"word":"computer","start":21.725,"end":22.225,"confidence":0.99560547,"punctuated_word":"computer.","sentiment":"positive","sentiment_score":0.3603161871433258},{"word":"yeah","start":26.765,"end":27.265,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2253168821334839},{"word":"i've","start":27.325,"end":27.565,"confidence":0.9975586,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.3264446556568146},{"word":"got","start":27.565,"end":27.725,"confidence":0.99902344,"punctuated_word":"got","sentiment":"positive","sentiment_score":0.3817065358161926},{"word":"it","start":27.725,"end":27.965,"confidence":1.0,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.383486270904541},{"word":"all","start":27.965,"end":28.205,"confidence":0.9802246,"punctuated_word":"all.","sentiment":"positive","sentiment_score":0.3848406672477722},{"word":"it's","start":28.205,"end":28.445,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.4730081260204315},{"word":"all","start":28.445,"end":28.765,"confidence":0.99902344,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.4312232434749603},{"word":"set","start":28.765,"end":29.005001,"confidence":0.99121094,"punctuated_word":"set","sentiment":"positive","sentiment_score":0.5072109699249268},{"word":"up","start":29.005001,"end":29.49,"confidence":0.99902344,"punctuated_word":"up.","sentiment":"positive","sentiment_score":0.43882519006729126},{"word":"all","start":32.05,"end":32.29,"confidence":0.84228516,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.5572174787521362},{"word":"good","start":32.29,"end":32.79,"confidence":0.8781738,"punctuated_word":"good?","sentiment":"positive","sentiment_score":0.45997482538223267},{"word":"thank","start":37.489998,"end":37.73,"confidence":0.9135742,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6765055060386658},{"word":"you","start":37.73,"end":38.23,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5909020900726318}],"paragraphs":{"transcript":"\nHello? Yeah. Hello? I'm good. I've received the computer.\n\nYeah. I've got it all. It's all set up. All good? Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":11.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.013050302863121033},{"text":"Yeah.","start":14.48,"end":14.88,"sentiment":"neutral","sentiment_score":0.030125297605991364},{"text":"Hello?","start":14.88,"end":15.38,"sentiment":"neutral","sentiment_score":0.03121631219983101},{"text":"I'm good.","start":19.645,"end":20.385,"sentiment":"positive","sentiment_score":0.6800269186496735},{"text":"I've received the computer.","start":21.005001,"end":22.225,"sentiment":"positive","sentiment_score":0.37446077913045883}],"sentiment":"neutral","sentiment_score":0.3258098740544584,"num_words":9,"start":11.5199995,"end":22.225},{"sentences":[{"text":"Yeah.","start":26.765,"end":27.265,"sentiment":"neutral","sentiment_score":0.2253168821334839},{"text":"I've got it all.","start":27.325,"end":28.205,"sentiment":"positive","sentiment_score":0.3691195324063301},{"text":"It's all set up.","start":28.205,"end":29.49,"sentiment":"positive","sentiment_score":0.46256688237190247},{"text":"All good?","start":32.05,"end":32.79,"sentiment":"positive","sentiment_score":0.5085961520671844},{"text":"Thank you.","start":37.489998,"end":38.23,"sentiment":"positive","sentiment_score":0.6337037980556488}],"sentiment":"positive","sentiment_score":0.4489740339609293,"num_words":13,"start":26.765,"end":38.23}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hello? Yeah. Hello?\n\nChannel 0: Hi, Tucker. It's Ross with Techcom. How are you, ma'am?\n\nChannel 1: I'm good. I've received the computer.\n\nChannel 0: Yeah. I'm just checking in. Did you receive the parcel? Yeah.\n\nChannel 1: Yeah. I've got it all. It's all set up.\n\nChannel 0: Okay. All good?\n\nChannel 1: All good?\n\nChannel 0: Alright. No worries.\n\nChannel 1: Thank you.\n\nChannel 0: Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":0.00919901207089424}],"sentiment":"neutral","sentiment_score":0.00919901207089424,"channel":0,"num_words":1,"start":11.2,"end":11.7},{"sentences":[{"text":"Hello?","start":11.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.013050302863121033},{"text":"Yeah.","start":14.48,"end":14.88,"sentiment":"neutral","sentiment_score":0.030125297605991364},{"text":"Hello?","start":14.88,"end":15.38,"sentiment":"neutral","sentiment_score":0.03121631219983101}],"sentiment":"neutral","sentiment_score":0.024797304222981136,"channel":1,"num_words":3,"start":11.5199995,"end":15.38},{"sentences":[{"text":"Hi, Tucker.","start":16.065,"end":16.705,"sentiment":"neutral","sentiment_score":0.2072616070508957},{"text":"It's Ross with Techcom.","start":16.705,"end":17.985,"sentiment":"neutral","sentiment_score":0.20052815973758698},{"text":"How are you, ma'am?","start":17.985,"end":18.885,"sentiment":"positive","sentiment_score":0.4385121837258339}],"sentiment":"neutral","sentiment_score":0.2970684587955475,"channel":0,"num_words":10,"start":16.065,"end":18.885},{"sentences":[{"text":"I'm good.","start":19.645,"end":20.385,"sentiment":"positive","sentiment_score":0.6800269186496735},{"text":"I've received the computer.","start":21.005001,"end":22.225,"sentiment":"positive","sentiment_score":0.37446077913045883}],"sentiment":"positive","sentiment_score":0.476316158970197,"channel":1,"num_words":6,"start":19.645,"end":22.225},{"sentences":[{"text":"Yeah.","start":23.105,"end":23.425,"sentiment":"neutral","sentiment_score":0.15533329546451569},{"text":"I'm just checking in.","start":23.425,"end":24.305,"sentiment":"neutral","sentiment_score":0.10975961945950985},{"text":"Did you receive the parcel?","start":24.305,"end":25.525002,"sentiment":"neutral","sentiment_score":0.07705876752734184},{"text":"Yeah.","start":26.32,"end":26.82,"sentiment":"neutral","sentiment_score":0.13711509108543396}],"sentiment":"neutral","sentiment_score":0.10152551836588165,"channel":0,"num_words":11,"start":23.105,"end":26.82},{"sentences":[{"text":"Yeah.","start":26.765,"end":27.265,"sentiment":"neutral","sentiment_score":0.2253168821334839},{"text":"I've got it all.","start":27.325,"end":28.205,"sentiment":"positive","sentiment_score":0.3691195324063301},{"text":"It's all set up.","start":28.205,"end":29.49,"sentiment":"positive","sentiment_score":0.46256688237190247}],"sentiment":"positive","sentiment_score":0.394673615694046,"channel":1,"num_words":9,"start":26.765,"end":29.49},{"sentences":[{"text":"Okay.","start":30.48,"end":30.88,"sentiment":"positive","sentiment_score":0.38507306575775146},{"text":"All good?","start":30.88,"end":31.54,"sentiment":"positive","sentiment_score":0.5185492932796478}],"sentiment":"positive","sentiment_score":0.4740572174390157,"channel":0,"num_words":3,"start":30.48,"end":31.54},{"sentences":[{"text":"All good?","start":32.05,"end":32.79,"sentiment":"positive","sentiment_score":0.5085961520671844}],"sentiment":"positive","sentiment_score":0.5085961520671844,"channel":1,"num_words":2,"start":32.05,"end":32.79},{"sentences":[{"text":"Alright.","start":34.72,"end":35.12,"sentiment":"neutral","sentiment_score":0.2878556251525879},{"text":"No worries.","start":35.12,"end":35.86,"sentiment":"neutral","sentiment_score":0.31163881719112396}],"sentiment":"neutral","sentiment_score":0.30371108651161194,"channel":0,"num_words":3,"start":34.72,"end":35.86},{"sentences":[{"text":"Thank you.","start":37.489998,"end":38.23,"sentiment":"positive","sentiment_score":0.6337037980556488}],"sentiment":"positive","sentiment_score":0.6337037980556488,"channel":1,"num_words":2,"start":37.489998,"end":38.23},{"sentences":[{"text":"Cheers.","start":39.90094,"end":40.140938,"sentiment":"positive","sentiment_score":0.5033310651779175},{"text":"Bye.","start":40.140938,"end":40.640938,"sentiment":"neutral","sentiment_score":0.2194339334964752}],"sentiment":"positive","sentiment_score":0.36138249933719635,"channel":0,"num_words":2,"start":39.90094,"end":40.640938}]},"summary":{"result":"success","short":"The customer, Ross, calls the agent, Tucker, from Techcom to check if they received the computer package. The agent confirms that they have received it and the call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"I'm just checking in. Did you receive the parcel? Yeah.","start_word":21,"end_word":30,"intents":[{"intent":"Check order status","confidence_score":0.012717973}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Yeah. Hello? Hi, Tucker. It's Ross with Techcom.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.1312483698129654},{"text":"How are you, ma'am? I'm good. I've received the computer.","start_word":10,"end_word":19,"sentiment":"positive","sentiment_score":0.481760710477829},{"text":"Yeah. I'm just checking in. Did you receive the parcel? Yeah. Yeah.","start_word":20,"end_word":31,"sentiment":"neutral","sentiment_score":0.1213490068912506},{"text":"I've got it all. It's all set up. Okay. All good? All good?","start_word":32,"end_word":44,"sentiment":"positive","sentiment_score":0.43263211846351624},{"text":"Alright. No worries.","start_word":45,"end_word":47,"sentiment":"neutral","sentiment_score":0.3089330196380615},{"text":"Thank you. Cheers.","start_word":48,"end_word":50,"sentiment":"positive","sentiment_score":0.5613837838172913},{"text":"Bye.","start_word":51,"end_word":51,"sentiment":"neutral","sentiment_score":0.2913272976875305}],"average":{"sentiment":"neutral","sentiment_score":0.31437085072199505}}}}