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Mhmm. Yeah. May I know your name, please, for me to check your account? Mhmm. What is your full name, please? Mhmm. Mhmm. Okay. I see. Mhmm. Okay. Mhmm. Actually, that's reboot. You just need to turn off then turn on the router again, then check the issue if if the issue is still there. Mhmm. Mhmm. Okay. So, Purdens, is it okay if I put you on hold for a while? Let me just review your account and check the issue. Okay. Hang on. Hello, Prudence? Yes. Thank you for waiting. So have you tried to, like, re delete the app then reinstall it? Like, refresh. Yeah. Can we mhmm. Are you able to do that? Yeah. For it to the for it so that the update will take effect? Because upon checking with our network team, the issue from my our side has already been completed, and it's already been resolved. So the TV streaming providers have been advised also, and they are the one who needs to download the data file to unblock the IPHS. Mhmm. Yeah. Yeah. That's correct. Or mhmm. Or mhmm. Yeah. That's correct. And let's try to, like, log in again, like, for example, to the Netflix. Let's try to log in again, then let's see if it will work. Mhmm. Okay. Let's see. Mhmm. Yeah. Yeah. That's correct. Like, refresh the application or clear the cache if it's a website. Then let's try to log in again or open the website or application again after that. Yeah. And Mhmm. Okay. Sure. May I know what is the application? Okay. Mhmm. Okay. Does it says send email? Are you able to click the I'm traveling? Is there a button? Yeah. But I think it will send you, like, PIN for you to access the Netflix again. Mhmm. Yeah. So I think that is issue related to the TV streaming provider because I think they are not yet downloaded the data file to unblock the IP because they have been advised regarding this issue, and they need to download the data file a data file on their end for them to unblock. Actually, it's the provider who need to do that, the TV streaming, like, the application. Actually, our back end team said they have been advised. Yeah. Actually, we're just mhmm. Yeah. Because the super network mentioned that they already advised the TV streaming providers about the issue. And, actually, we have no idea yet why it's blocking the IP. Actually, you don't need to call them. You're the one who will be the contacting them directly. Actually, it's or mhmm. So what we're going to do now is is it okay if I email you shortly, then send me the, like, the list of the websites or the application you are still unable to access even the issue has been resolved. Mhmm. For us to further investigate. Mhmm. Then along with the exact error message you are receiving, like a picture or screenshot will do. Mhmm. Okay. Now we'll email you then shortly. Thank you. 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Good morning. This is Maureen from Ertug tech support. How can I assist you today? Mhmm.\n\nOkay. Have you tried to access some of the application that is not working before? Mhmm. Mhmm. Mhmm.\n\nYeah. May I know your name, please, for me to check your account? Mhmm. What is your full name, please? Mhmm.\n\nMhmm. Okay. I see. Mhmm. Okay.\n\nMhmm. Actually, that's reboot. You just need to turn off then turn on the router again, then check the issue if if the issue is still there. Mhmm. Mhmm.\n\nOkay. So, Purdens, is it okay if I put you on hold for a while? Let me just review your account and check the issue. Okay. Hang on.\n\nHello, Prudence? Yes. Thank you for waiting. So have you tried to, like, re delete the app then reinstall it? Like, refresh.\n\nYeah. Can we mhmm. Are you able to do that? Yeah. For it to the for it so that the update will take effect?\n\nBecause upon checking with our network team, the issue from my our side has already been completed, and it's already been resolved. So the TV streaming providers have been advised also, and they are the one who needs to download the data file to unblock the IPHS. Mhmm. Yeah. Yeah.\n\nThat's correct. Or mhmm. Or mhmm. Yeah. That's correct.\n\nAnd let's try to, like, log in again, like, for example, to the Netflix. Let's try to log in again, then let's see if it will work. Mhmm. Okay. Let's see.\n\nMhmm. Yeah. Yeah. That's correct. Like, refresh the application or clear the cache if it's a website.\n\nThen let's try to log in again or open the website or application again after that. Yeah. And Mhmm. Okay. Sure.\n\nMay I know what is the application? Okay. Mhmm. Okay. Does it says send email?\n\nAre you able to click the I'm traveling? Is there a button? Yeah. But I think it will send you, like, PIN for you to access the Netflix again. Mhmm.\n\nYeah. So I think that is issue related to the TV streaming provider because I think they are not yet downloaded the data file to unblock the IP because they have been advised regarding this issue, and they need to download the data file a data file on their end for them to unblock. Actually, it's the provider who need to do that, the TV streaming, like, the application. Actually, our back end team said they have been advised. Yeah.\n\nActually, we're just mhmm. Yeah. Because the super network mentioned that they already advised the TV streaming providers about the issue. And, actually, we have no idea yet why it's blocking the IP. Actually, you don't need to call them.\n\nYou're the one who will be the contacting them directly. Actually, it's or mhmm. So what we're going to do now is is it okay if I email you shortly, then send me the, like, the list of the websites or the application you are still unable to access even the issue has been resolved. Mhmm. For us to further investigate.\n\nMhmm. Then along with the exact error message you are receiving, like a picture or screenshot will do. Mhmm. Okay. Now we'll email you then shortly.\n\nThank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.26153260469436646},{"text":"Good morning.","start":3.04,"end":3.6,"sentiment":"positive","sentiment_score":0.5382544100284576},{"text":"This is Maureen from Ertug tech support.","start":3.6,"end":5.8399997,"sentiment":"positive","sentiment_score":0.5122366717883519},{"text":"How can I assist you today?","start":5.8399997,"end":7.22,"sentiment":"positive","sentiment_score":0.5006605337063471},{"text":"Mhmm.","start":23.685001,"end":24.185001,"sentiment":"neutral","sentiment_score":-0.08687957376241684}],"sentiment":"positive","sentiment_score":0.46122245622031827,"num_words":17,"start":2.32,"end":24.185001},{"sentences":[{"text":"Okay.","start":34.22,"end":34.72,"sentiment":"neutral","sentiment_score":-0.07314259558916092},{"text":"Have you tried to access some of the application that is not working before?","start":36.14,"end":42.325,"sentiment":"neutral","sentiment_score":-0.10336419301373619},{"text":"Mhmm.","start":44.945,"end":45.445,"sentiment":"neutral","sentiment_score":-0.036225441843271255},{"text":"Mhmm.","start":53.025,"end":53.525,"sentiment":"neutral","sentiment_score":-0.06986994296312332},{"text":"Mhmm.","start":67.89,"end":68.39,"sentiment":"neutral","sentiment_score":-0.0690225213766098}],"sentiment":"neutral","sentiment_score":-0.09418662244247065,"num_words":18,"start":34.22,"end":68.39},{"sentences":[{"text":"Yeah.","start":72.985,"end":73.485,"sentiment":"neutral","sentiment_score":0.008196013048291206},{"text":"May I know your name, please, for me to check your account?","start":73.945,"end":76.604996,"sentiment":"neutral","sentiment_score":0.017273167769114178},{"text":"Mhmm.","start":80.024994,"end":80.524994,"sentiment":"neutral","sentiment_score":0.008149867877364159},{"text":"What is your full name, please?","start":82.979996,"end":84.92,"sentiment":"neutral","sentiment_score":0.02194188069552183},{"text":"Mhmm.","start":92.89,"end":93.14,"sentiment":"neutral","sentiment_score":0.006414547096937895}],"sentiment":"neutral","sentiment_score":0.017223320258337827,"num_words":21,"start":72.985,"end":93.14},{"sentences":[{"text":"Mhmm.","start":93.14,"end":93.39,"sentiment":"neutral","sentiment_score":0.009105697274208069},{"text":"Okay.","start":93.39,"end":93.89,"sentiment":"neutral","sentiment_score":0.03121680393815041},{"text":"I see.","start":95.395004,"end":96.215004,"sentiment":"neutral","sentiment_score":0.025845371186733246},{"text":"Mhmm.","start":100.755,"end":101.255,"sentiment":"neutral","sentiment_score":-0.00843135081231594},{"text":"Okay.","start":127.395,"end":127.895,"sentiment":"neutral","sentiment_score":-0.05235739424824715}],"sentiment":"neutral","sentiment_score":0.005204083087543647,"num_words":6,"start":93.14,"end":127.895},{"sentences":[{"text":"Mhmm.","start":128.595,"end":129.095,"sentiment":"neutral","sentiment_score":-0.0898856371641159},{"text":"Actually, that's reboot.","start":139.61,"end":141.39,"sentiment":"neutral","sentiment_score":-0.1242610290646553},{"text":"You just need to turn off then turn on the router again, then check the issue if if the issue is still there.","start":142.25,"end":149.79001,"sentiment":"neutral","sentiment_score":-0.05912033557567908},{"text":"Mhmm.","start":151.77,"end":152.27,"sentiment":"neutral","sentiment_score":-0.18560707569122312},{"text":"Mhmm.","start":158.685,"end":158.765,"sentiment":"neutral","sentiment_score":-0.05851190909743309}],"sentiment":"neutral","sentiment_score":-0.07126053197887437,"num_words":29,"start":128.595,"end":158.765},{"sentences":[{"text":"Okay.","start":158.765,"end":159.265,"sentiment":"neutral","sentiment_score":-0.018081076443195343},{"text":"So, Purdens, is it okay if I put you on hold for a while?","start":160.205,"end":163.80501,"sentiment":"neutral","sentiment_score":-0.01852953660168818},{"text":"Let me just review your account and check the issue.","start":163.80501,"end":167.425,"sentiment":"neutral","sentiment_score":-0.019800858572125435},{"text":"Okay.","start":168.61,"end":169.11,"sentiment":"neutral","sentiment_score":0.0936521217226982},{"text":"Hang on.","start":169.81001,"end":170.55,"sentiment":"neutral","sentiment_score":0.06923647224903107}],"sentiment":"neutral","sentiment_score":-0.008692075298832995,"num_words":28,"start":158.765,"end":170.55},{"sentences":[{"text":"Hello, Prudence?","start":451.045,"end":452.02502,"sentiment":"neutral","sentiment_score":0.08814436197280884},{"text":"Yes.","start":453.765,"end":454.265,"sentiment":"neutral","sentiment_score":0.21151956915855408},{"text":"Thank you for waiting.","start":454.325,"end":455.46503,"sentiment":"positive","sentiment_score":0.4483383819460869},{"text":"So have you tried to, like, re delete the app then reinstall it?","start":456.06,"end":462.0,"sentiment":"neutral","sentiment_score":0.07221827799311051},{"text":"Like, refresh.","start":463.74002,"end":464.72,"sentiment":"neutral","sentiment_score":-0.0024904636666178703}],"sentiment":"neutral","sentiment_score":0.14159175033935092,"num_words":22,"start":451.045,"end":464.72},{"sentences":[{"text":"Yeah.","start":466.86002,"end":467.36002,"sentiment":"neutral","sentiment_score":0.03369240090250969},{"text":"Can we mhmm.","start":468.14,"end":469.425,"sentiment":"neutral","sentiment_score":0.039317491153875984},{"text":"Are you able to do that?","start":472.065,"end":473.66498,"sentiment":"neutral","sentiment_score":0.07582890739043553},{"text":"Yeah.","start":473.66498,"end":474.16498,"sentiment":"neutral","sentiment_score":0.0614447221159935},{"text":"For it to the for it so that the update will take effect?","start":474.705,"end":479.845,"sentiment":"neutral","sentiment_score":0.0660630908723061}],"sentiment":"neutral","sentiment_score":0.06362013425678015,"num_words":24,"start":466.86002,"end":479.845},{"sentences":[{"text":"Because upon checking with our network team, the issue from my our side has already been completed, and it's already been resolved.","start":480.465,"end":492.3,"sentiment":"neutral","sentiment_score":0.0332792577418414},{"text":"So the TV streaming providers have been advised also, and they are the one who needs to download the data file to unblock the IPHS.","start":492.84,"end":501.48502,"sentiment":"neutral","sentiment_score":-0.02063621923327446},{"text":"Mhmm.","start":505.42502,"end":505.92502,"sentiment":"neutral","sentiment_score":-0.10584013164043428},{"text":"Yeah.","start":509.86502,"end":510.36502,"sentiment":"neutral","sentiment_score":0.045858658850193024},{"text":"Yeah.","start":511.14502,"end":511.625,"sentiment":"neutral","sentiment_score":0.07761262357234955}],"sentiment":"neutral","sentiment_score":0.004677386805415153,"num_words":50,"start":480.465,"end":511.625},{"sentences":[{"text":"That's correct.","start":511.625,"end":512.525,"sentiment":"neutral","sentiment_score":0.11932141333818436},{"text":"Or mhmm.","start":513.06,"end":515.32,"sentiment":"neutral","sentiment_score":0.010593632236123085},{"text":"Or mhmm.","start":515.38,"end":519.24,"sentiment":"neutral","sentiment_score":0.010402153246104717},{"text":"Yeah.","start":519.86005,"end":520.18,"sentiment":"neutral","sentiment_score":0.07110461592674255},{"text":"That's correct.","start":520.18,"end":521.0,"sentiment":"neutral","sentiment_score":0.14865519106388092}],"sentiment":"neutral","sentiment_score":0.07211659952170318,"num_words":9,"start":511.625,"end":521.0},{"sentences":[{"text":"And let's try to, like, log in again, like, for example, to the Netflix.","start":521.54004,"end":526.76,"sentiment":"neutral","sentiment_score":0.0498020625008004},{"text":"Let's try to log in again, then let's see if it will work.","start":527.855,"end":533.615,"sentiment":"neutral","sentiment_score":0.035005500396856896},{"text":"Mhmm.","start":533.615,"end":534.115,"sentiment":"neutral","sentiment_score":-0.05599917471408844},{"text":"Okay.","start":541.98004,"end":542.38,"sentiment":"neutral","sentiment_score":-0.0005796700716018677},{"text":"Let's see.","start":542.38,"end":543.12006,"sentiment":"neutral","sentiment_score":0.010253936983644962}],"sentiment":"neutral","sentiment_score":0.036007400301675645,"num_words":31,"start":521.54004,"end":543.12006},{"sentences":[{"text":"Mhmm.","start":549.58,"end":550.08,"sentiment":"neutral","sentiment_score":-0.009720368310809135},{"text":"Yeah.","start":551.26,"end":551.76,"sentiment":"neutral","sentiment_score":-0.004460617899894714},{"text":"Yeah.","start":552.62006,"end":552.94,"sentiment":"neutral","sentiment_score":0.06888625025749207},{"text":"That's correct.","start":552.94,"end":553.66003,"sentiment":"neutral","sentiment_score":0.1123252771794796},{"text":"Like, refresh the application or clear the cache if it's a website.","start":553.66003,"end":562.175,"sentiment":"neutral","sentiment_score":-0.09294602833688259}],"sentiment":"neutral","sentiment_score":-0.04917626597863786,"num_words":17,"start":549.58,"end":562.175},{"sentences":[{"text":"Then let's try to log in again or open the website or application again after that.","start":564.395,"end":569.855,"sentiment":"neutral","sentiment_score":-0.05758635827805847},{"text":"Yeah.","start":572.22003,"end":572.72003,"sentiment":"neutral","sentiment_score":0.004282285459339619},{"text":"And Mhmm.","start":572.94,"end":574.48004,"sentiment":"neutral","sentiment_score":-0.005721536464989185},{"text":"Okay.","start":577.5,"end":577.9,"sentiment":"neutral","sentiment_score":0.038304440677165985},{"text":"Sure.","start":577.9,"end":578.4,"sentiment":"neutral","sentiment_score":0.06344149261713028}],"sentiment":"neutral","sentiment_score":-0.03937126602977514,"num_words":21,"start":564.395,"end":578.4},{"sentences":[{"text":"May I know what is the application?","start":594.71497,"end":596.495,"sentiment":"neutral","sentiment_score":-0.047661343323332925},{"text":"Okay.","start":600.83,"end":601.33,"sentiment":"neutral","sentiment_score":0.014750095084309578},{"text":"Mhmm.","start":637.725,"end":638.225,"sentiment":"neutral","sentiment_score":-0.29037439823150635},{"text":"Okay.","start":644.9925,"end":645.4925,"sentiment":"neutral","sentiment_score":-0.010542484000325205},{"text":"Does it says send email?","start":710.69995,"end":713.04,"sentiment":"neutral","sentiment_score":-0.13763288408517838}],"sentiment":"neutral","sentiment_score":-0.08719737405578296,"num_words":15,"start":594.71497,"end":713.04},{"sentences":[{"text":"Are you able to click the I'm traveling?","start":725.955,"end":728.215,"sentiment":"neutral","sentiment_score":-0.023248227313160896},{"text":"Is there a button?","start":729.23505,"end":730.29504,"sentiment":"neutral","sentiment_score":-0.02083874400705099},{"text":"Yeah.","start":735.27997,"end":735.6,"sentiment":"neutral","sentiment_score":-0.0062509700655937195},{"text":"But I think it will send you, like, PIN for you to access the Netflix again.","start":735.6,"end":743.54,"sentiment":"neutral","sentiment_score":0.13339842902496457},{"text":"Mhmm.","start":753.575,"end":754.075,"sentiment":"neutral","sentiment_score":-0.05609466880559921}],"sentiment":"neutral","sentiment_score":0.060089614366491635,"num_words":30,"start":725.955,"end":754.075},{"sentences":[{"text":"Yeah.","start":799.865,"end":800.02496,"sentiment":"neutral","sentiment_score":-0.13028502464294434},{"text":"So I think that is issue related to the TV streaming provider because I think they are not yet downloaded the data file to unblock the IP because they have been advised regarding this issue, and they need to download the data file a data file on their end for them to unblock.","start":800.02496,"end":825.26,"sentiment":"neutral","sentiment_score":-0.1884522019129879},{"text":"Actually, it's the provider who need to do that, the TV streaming, like, the application.","start":829.78503,"end":835.085,"sentiment":"neutral","sentiment_score":-0.056245048095782596},{"text":"Actually, our back end team said they have been advised.","start":841.8,"end":846.46,"sentiment":"neutral","sentiment_score":-0.14317821860313415},{"text":"Yeah.","start":862.435,"end":862.935,"sentiment":"neutral","sentiment_score":-0.09136193990707396}],"sentiment":"neutral","sentiment_score":-0.15606339466758073,"num_words":80,"start":799.865,"end":862.935},{"sentences":[{"text":"Actually, we're just mhmm.","start":863.075,"end":866.535,"sentiment":"neutral","sentiment_score":-0.09677369147539139},{"text":"Yeah.","start":878.825,"end":879.065,"sentiment":"neutral","sentiment_score":-0.06310805678367615},{"text":"Because the super network mentioned that they already advised the TV streaming providers about the issue.","start":879.065,"end":887.885,"sentiment":"neutral","sentiment_score":-0.0919540748000145},{"text":"And, actually, we have no idea yet why it's blocking the IP.","start":888.745,"end":894.88,"sentiment":"neutral","sentiment_score":-0.1387512298921744},{"text":"Actually, you don't need to call them.","start":895.18005,"end":896.78,"sentiment":"neutral","sentiment_score":-0.08971973934343883}],"sentiment":"neutral","sentiment_score":-0.10536302383989096,"num_words":40,"start":863.075,"end":896.78},{"sentences":[{"text":"You're the one who will be the contacting them directly.","start":896.78,"end":900.96,"sentiment":"neutral","sentiment_score":-0.06671262085437775},{"text":"Actually, it's or mhmm.","start":908.28503,"end":914.54504,"sentiment":"neutral","sentiment_score":-0.05992646235972643},{"text":"So what we're going to do now is is it okay if I email you shortly, then send me the, like, the list of the websites or the application you are still unable to access even the issue has been resolved.","start":920.53,"end":937.65497,"sentiment":"neutral","sentiment_score":-0.0841138028517002},{"text":"Mhmm.","start":937.795,"end":938.295,"sentiment":"neutral","sentiment_score":0.03061346523463726},{"text":"For us to further investigate.","start":939.475,"end":940.935,"sentiment":"neutral","sentiment_score":0.04724418371915817}],"sentiment":"neutral","sentiment_score":-0.06702727198478628,"num_words":61,"start":896.78,"end":940.935},{"sentences":[{"text":"Mhmm.","start":941.15497,"end":941.65497,"sentiment":"neutral","sentiment_score":0.04875459149479866},{"text":"Then along with the exact error message you are receiving, like a picture or screenshot will do.","start":941.875,"end":948.055,"sentiment":"neutral","sentiment_score":0.13651211318724296},{"text":"Mhmm.","start":948.995,"end":949.495,"sentiment":"neutral","sentiment_score":0.09768988937139512},{"text":"Okay.","start":951.05896,"end":951.55896,"sentiment":"positive","sentiment_score":0.33996421098709106},{"text":"Now we'll email you then shortly.","start":951.85895,"end":953.71893,"sentiment":"positive","sentiment_score":0.4023539274930954}],"sentiment":"neutral","sentiment_score":0.20081685311519182,"num_words":26,"start":941.15497,"end":953.71893},{"sentences":[{"text":"Thank you.","start":955.53894,"end":956.17896,"sentiment":"positive","sentiment_score":0.6306929886341095},{"text":"Bye for now.","start":956.17896,"end":957.0239,"sentiment":"neutral","sentiment_score":0.18878471354643503}],"sentiment":"positive","sentiment_score":0.36554802358150484,"num_words":5,"start":955.53894,"end":957.0239}]}}]},{"alternatives":[{"transcript":"Hi. Look. We've had an outage with the different VPN here, and I'm trying to reload everything because it's headed setback to Australia. But all my home office and still the television is still in American programs. Is there any way I've turned the box off. How do I access it again here? Yes. So I've still tried I've tried just our normal streaming. I've tried Foxtel. I've tried, you know, channel seven, channel nine, Netflix. It's still just saying I'm traveling. You're outside of Australia. You can't access this. And my computer too, my work computer, I just can't access anything for secure files. I tell you that it's, say, three now, and I'm Yeah. Yes. At prudence dowsie, p r u d e n c e d o w s e y. I did get an email I did get an email saying GEO IP update. The customers, again, we apologize in advance, and we are happy to announce that the GEO IP has now been relocated to Australia. It said to unplug supply from the back of your router for ten seconds and plug back in and reset a test. It should resolve all network and transit issues, and I've tried all that. And that's when it says if you need assistance, call our team. Sorry. When it says reset test, what does that mean on the televisions, on the computers, on the router? Yeah. I've done that probably about eight times. Listed off even on funds for forty minutes. Still nothing. Yes. Thank you. Yes. Hi. Oh, so I have to reinstall all the app? I did yeah. Okay. Okay. So even though I'm in Australia, I have to reload all my apps again. Is that right? Like, everything. Oh, gee. Okay. On every single device I have? Okay. Yeah. Some of so, yeah, some of it I'll have to wait because I don't have all the login details available in some of the apps. That's okay. And then I just do all the same through all my work stuff on my computer. I have to reload all my home office stuff. Okay. Yeah. Okay. I'll just try I'll just try one of them to reinstall. Okay. I'll just have to phone because I've got so many. I'll have to go through and work out all the past codes. I'm just trying to I'm just trying a local I'm just trying a local channel seven one. Let's see. Fingers crossed. K. Live. So on all because I've got no. It still says the network error caused the video download to fail part way, so it's still doing that. And then I'll reload Netflix. I'll I'll I'll reload Prime Video. I'll do that now. Delete that. Okay. It's still saying I'm traveling. I'm still not recognizing it. I just logged in with my email and my password, and it came up with Traveling. Yeah. But I'm not traveling. You know, going to Stan to Stan's Australian based. So if this works, then it's working. I'm just waiting. It won't even let me do anything. It just says I've just reinstalled it. I've clicked into Stan. Are you familiar with Stan? Probably not. It says, sorry. We cannot play the video. Stan is only available in Australia. Please disable any unblockers, VPNs, or proxies and try again. So it won't even let me log in to Stan. I I need to I need to do that or they do? So I so hang on. I've gotta ring all these providers and tell them to unblock it. Because that doesn't make sense because because this was an Airtel issue that updated it, and it's come back as their fault. But have I gotta ring every single network and get them to unblock it? I'm just confused. It just doesn't seem because this is the first time I've gone with Adel. Usually, I've been with Telstra or Qantas and yeah. So I thought I'd try something different. I've just never heard of this before. So should I call? So do I need to contact Super Network? So how how do I get it how do I get it all fixed so that I can do work from home and and the computer and the TV situation? Yes. Yes. If you can do that, that would be great. Yeah. That would be great. Yeah. Yeah. That's fine. Thank you. Thanks. Thank you. 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Look. We've had an outage with the different VPN here, and I'm trying to reload everything because it's headed setback to Australia. But all my home office and still the television is still in American programs. Is there any way I've turned the box off.\n\nHow do I access it again here? Yes. So I've still tried I've tried just our normal streaming. I've tried Foxtel. I've tried, you know, channel seven, channel nine, Netflix.\n\nIt's still just saying I'm traveling. You're outside of Australia. You can't access this. And my computer too, my work computer, I just can't access anything for secure files. I tell you that it's, say, three now, and I'm Yeah.\n\nYes. At prudence dowsie, p r u d e n c e d o w s e y. I did get an email I did get an email saying GEO IP update. The customers, again, we apologize in advance, and we are happy to announce that the GEO IP has now been relocated to Australia. It said to unplug supply from the back of your router for ten seconds and plug back in and reset a test.\n\nIt should resolve all network and transit issues, and I've tried all that. And that's when it says if you need assistance, call our team. Sorry. When it says reset test, what does that mean on the televisions, on the computers, on the router? Yeah.\n\nI've done that probably about eight times. Listed off even on funds for forty minutes. Still nothing. Yes. Thank you.\n\nYes. Hi. Oh, so I have to reinstall all the app? I did yeah. Okay.\n\nOkay. So even though I'm in Australia, I have to reload all my apps again. Is that right? Like, everything. Oh, gee.\n\nOkay. On every single device I have? Okay. Yeah. Some of so, yeah, some of it I'll have to wait because I don't have all the login details available in some of the apps.\n\nThat's okay. And then I just do all the same through all my work stuff on my computer. I have to reload all my home office stuff. Okay. Yeah.\n\nOkay. I'll just try I'll just try one of them to reinstall. Okay. I'll just have to phone because I've got so many. I'll have to go through and work out all the past codes.\n\nI'm just trying to I'm just trying a local I'm just trying a local channel seven one. Let's see. Fingers crossed. K. Live.\n\nSo on all because I've got no. It still says the network error caused the video download to fail part way, so it's still doing that. And then I'll reload Netflix. I'll I'll I'll reload Prime Video. I'll do that now.\n\nDelete that. Okay. It's still saying I'm traveling. I'm still not recognizing it. I just logged in with my email and my password, and it came up with Traveling.\n\nYeah. But I'm not traveling. You know, going to Stan to Stan's Australian based. So if this works, then it's working. I'm just waiting.\n\nIt won't even let me do anything. It just says I've just reinstalled it. I've clicked into Stan. Are you familiar with Stan? Probably not.\n\nIt says, sorry. We cannot play the video. Stan is only available in Australia. Please disable any unblockers, VPNs, or proxies and try again. So it won't even let me log in to Stan.\n\nI I need to I need to do that or they do? So I so hang on. I've gotta ring all these providers and tell them to unblock it. Because that doesn't make sense because because this was an Airtel issue that updated it, and it's come back as their fault. But have I gotta ring every single network and get them to unblock it?\n\nI'm just confused. It just doesn't seem because this is the first time I've gone with Adel. Usually, I've been with Telstra or Qantas and yeah. So I thought I'd try something different. I've just never heard of this before.\n\nSo should I call? So do I need to contact Super Network? So how how do I get it how do I get it all fixed so that I can do work from home and and the computer and the TV situation? Yes. Yes.\n\nIf you can do that, that would be great. Yeah. That would be great. Yeah. Yeah.\n\nThat's fine. Thank you. Thanks. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.08,"end":8.24,"sentiment":"neutral","sentiment_score":-0.006264710798859596},{"text":"Look.","start":8.24,"end":8.48,"sentiment":"neutral","sentiment_score":-0.06774051487445831},{"text":"We've had an outage with the different VPN here, and I'm trying to reload everything because it's headed setback to Australia.","start":8.48,"end":16.695,"sentiment":"neutral","sentiment_score":-0.29797593965416863},{"text":"But all my home office and still the television is still in American programs.","start":17.234999,"end":22.295,"sentiment":"negative","sentiment_score":-0.35375050774642397},{"text":"Is there any way I've turned the box off.","start":25.794998,"end":28.195,"sentiment":"neutral","sentiment_score":-0.14652070734235975}],"sentiment":"neutral","sentiment_score":-0.27397159636830504,"num_words":46,"start":8.08,"end":28.195},{"sentences":[{"text":"How do I access it again 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Australia.","start":56.445,"end":57.824997,"sentiment":"neutral","sentiment_score":-0.3298505172133446},{"text":"You can't access this.","start":57.885,"end":61.15,"sentiment":"negative","sentiment_score":-0.4241551011800766},{"text":"And my computer too, my work computer, I just can't access anything for secure files.","start":62.170002,"end":66.99,"sentiment":"negative","sentiment_score":-0.40822949012120563},{"text":"I tell you that it's, say, three now, and I'm Yeah.","start":68.33,"end":72.385,"sentiment":"neutral","sentiment_score":-0.07472534680908377}],"sentiment":"neutral","sentiment_score":-0.3005642728880048,"num_words":40,"start":53.644997,"end":72.385},{"sentences":[{"text":"Yes.","start":84.045,"end":84.545,"sentiment":"neutral","sentiment_score":0.03844072669744491},{"text":"At prudence dowsie, p r u d e n c e d o w s e y.","start":85.485,"end":92.04,"sentiment":"neutral","sentiment_score":0.0038145272444714516},{"text":"I did get an email I did get an email saying GEO IP update.","start":95.3,"end":100.200005,"sentiment":"neutral","sentiment_score":0.0021491175783532007},{"text":"The customers, again, we apologize in advance, and we are happy to announce that the GEO IP has now been relocated to Australia.","start":100.665,"end":107.805,"sentiment":"neutral","sentiment_score":0.1967886346189872},{"text":"It said to unplug supply from the back of your router for ten seconds and plug back in and reset a test.","start":110.185005,"end":118.579994,"sentiment":"neutral","sentiment_score":0.03574453853070736}],"sentiment":"neutral","sentiment_score":0.07072589324496976,"num_words":77,"start":84.045,"end":118.579994},{"sentences":[{"text":"It should resolve all network and transit issues, and I've tried all that.","start":119.439995,"end":123.03999,"sentiment":"neutral","sentiment_score":0.1471505377155084},{"text":"And that's when it says if you need assistance, call our team.","start":123.03999,"end":126.02,"sentiment":"neutral","sentiment_score":0.03347031896313032},{"text":"Sorry.","start":127.395004,"end":127.895004,"sentiment":"neutral","sentiment_score":-0.11941009759902954},{"text":"When it says reset test, what does that mean on the televisions, on the computers, on the router?","start":130.275,"end":136.615,"sentiment":"neutral","sentiment_score":-0.17210965189668867},{"text":"Yeah.","start":150.38,"end":150.62,"sentiment":"neutral","sentiment_score":-0.08073477447032928}],"sentiment":"neutral","sentiment_score":-0.02185595085223516,"num_words":45,"start":119.439995,"end":150.62},{"sentences":[{"text":"I've done that probably about eight times.","start":150.62,"end":152.88,"sentiment":"neutral","sentiment_score":-0.23494162091187068},{"text":"Listed off even on funds for forty minutes.","start":153.785,"end":156.765,"sentiment":"negative","sentiment_score":-0.39153455942869186},{"text":"Still nothing.","start":156.985,"end":165.725,"sentiment":"neutral","sentiment_score":-0.09550709091126919},{"text":"Yes.","start":167.865,"end":168.18501,"sentiment":"neutral","sentiment_score":0.17096638679504397},{"text":"Thank you.","start":168.18501,"end":168.925,"sentiment":"positive","sentiment_score":0.36016710102558136}],"sentiment":"neutral","sentiment_score":-0.20382907073944806,"num_words":20,"start":150.62,"end":168.925},{"sentences":[{"text":"Yes.","start":452.59,"end":452.91,"sentiment":"neutral","sentiment_score":0.11655165255069733},{"text":"Hi.","start":452.91,"end":453.41,"sentiment":"neutral","sentiment_score":0.14768695831298828},{"text":"Oh, so I have to reinstall all the app?","start":463.295,"end":465.955,"sentiment":"neutral","sentiment_score":-0.003988082468923595},{"text":"I did yeah.","start":467.83002,"end":472.39,"sentiment":"neutral","sentiment_score":0.045552968978881836},{"text":"Okay.","start":472.39,"end":472.89,"sentiment":"neutral","sentiment_score":0.08238600194454193}],"sentiment":"neutral","sentiment_score":0.029826051834970713,"num_words":15,"start":452.59,"end":472.89},{"sentences":[{"text":"Okay.","start":503.17,"end":503.57,"sentiment":"neutral","sentiment_score":-0.009462522342801094},{"text":"So even though I'm in Australia, I have to reload all my apps again.","start":503.57,"end":508.315,"sentiment":"neutral","sentiment_score":-0.1034147289714643},{"text":"Is that right?","start":508.45502,"end":509.175,"sentiment":"neutral","sentiment_score":0.0028833231578270593},{"text":"Like, everything.","start":509.175,"end":510.23502,"sentiment":"neutral","sentiment_score":-0.0349534060806036},{"text":"Oh, gee.","start":512.135,"end":513.675,"sentiment":"neutral","sentiment_score":0.020712549798190594}],"sentiment":"neutral","sentiment_score":-0.06714093050157482,"num_words":22,"start":503.17,"end":513.675},{"sentences":[{"text":"Okay.","start":514.935,"end":515.435,"sentiment":"neutral","sentiment_score":0.011026821099221706},{"text":"On every single device I have?","start":515.655,"end":518.075,"sentiment":"neutral","sentiment_score":0.004245451806734006},{"text":"Okay.","start":528.38,"end":528.88,"sentiment":"neutral","sentiment_score":0.037379272282123566},{"text":"Yeah.","start":531.98,"end":532.22,"sentiment":"neutral","sentiment_score":0.039739321917295456},{"text":"Some of so, yeah, some of it I'll have to wait because I don't have all the login details available in some of the apps.","start":532.22,"end":541.795,"sentiment":"neutral","sentiment_score":-0.166406509578228}],"sentiment":"neutral","sentiment_score":-0.11901601803872515,"num_words":34,"start":514.935,"end":541.795},{"sentences":[{"text":"That's okay.","start":541.795,"end":542.515,"sentiment":"neutral","sentiment_score":-0.009325155057013035},{"text":"And then I just do all the same through all my work stuff on my computer.","start":542.515,"end":547.735,"sentiment":"neutral","sentiment_score":-0.02000931033398956},{"text":"I have to reload all my home office stuff.","start":548.52997,"end":552.23,"sentiment":"neutral","sentiment_score":-0.03291859601934751},{"text":"Okay.","start":556.69,"end":557.19,"sentiment":"neutral","sentiment_score":-0.001709003932774067},{"text":"Yeah.","start":570.875,"end":571.195,"sentiment":"neutral","sentiment_score":0.007890789769589901}],"sentiment":"neutral","sentiment_score":-0.02168568461362658,"num_words":29,"start":541.795,"end":571.195},{"sentences":[{"text":"Okay.","start":571.195,"end":571.695,"sentiment":"neutral","sentiment_score":0.011350787244737148},{"text":"I'll just try I'll just try one of them to reinstall.","start":571.835,"end":579.4,"sentiment":"neutral","sentiment_score":0.001370719379999421},{"text":"Okay.","start":586.5,"end":586.82,"sentiment":"neutral","sentiment_score":-0.005487114191055298},{"text":"I'll just have to phone because I've got so many.","start":586.82,"end":589.30005,"sentiment":"neutral","sentiment_score":-0.07716897912323475},{"text":"I'll have to go through and work out all the past codes.","start":589.30005,"end":592.12,"sentiment":"neutral","sentiment_score":-0.08769524656236172}],"sentiment":"neutral","sentiment_score":-0.05151689039277179,"num_words":35,"start":571.195,"end":592.12},{"sentences":[{"text":"I'm just trying to I'm just trying a local I'm just trying a local channel seven one.","start":594.435,"end":599.815,"sentiment":"neutral","sentiment_score":-0.03131907564752242},{"text":"Let's see.","start":610.79004,"end":611.45,"sentiment":"neutral","sentiment_score":0.0174838462844491},{"text":"Fingers crossed.","start":612.55005,"end":613.45,"sentiment":"neutral","sentiment_score":0.041663337498903275},{"text":"K.","start":616.71,"end":617.03,"sentiment":"neutral","sentiment_score":0.017484785988926888},{"text":"Live.","start":617.03,"end":617.53,"sentiment":"neutral","sentiment_score":0.016348060220479965}],"sentiment":"neutral","sentiment_score":-0.016534655314424763,"num_words":23,"start":594.435,"end":617.53},{"sentences":[{"text":"So on all because I've got no.","start":630.63,"end":633.03,"sentiment":"neutral","sentiment_score":-0.09708610017384801},{"text":"It still says the network error caused the video download to fail part way, so it's still doing that.","start":633.03,"end":639.05005,"sentiment":"negative","sentiment_score":-0.5393879852796856},{"text":"And then I'll reload Netflix.","start":642.15,"end":645.355,"sentiment":"neutral","sentiment_score":-0.18100546300411224},{"text":"I'll I'll I'll reload Prime Video.","start":645.975,"end":649.415,"sentiment":"neutral","sentiment_score":0.038736580948655806},{"text":"I'll do that now.","start":649.415,"end":650.395,"sentiment":"neutral","sentiment_score":-0.027754882350564003}],"sentiment":"neutral","sentiment_score":-0.28564882390882546,"num_words":41,"start":630.63,"end":650.395},{"sentences":[{"text":"Delete that.","start":655.895,"end":656.875,"sentiment":"neutral","sentiment_score":-0.13690239563584328},{"text":"Okay.","start":665.93,"end":666.43,"sentiment":"neutral","sentiment_score":-0.06997773051261902},{"text":"It's still saying I'm traveling.","start":699.71,"end":701.17,"sentiment":"neutral","sentiment_score":-0.25537262558937074},{"text":"I'm still not recognizing it.","start":704.365,"end":706.305,"sentiment":"negative","sentiment_score":-0.41313236951828003},{"text":"I just logged in with my email and my password, and it came up with Traveling.","start":716.76,"end":723.9,"sentiment":"neutral","sentiment_score":-0.09933245391584933}],"sentiment":"neutral","sentiment_score":-0.18191816413710857,"num_words":29,"start":655.895,"end":723.9},{"sentences":[{"text":"Yeah.","start":730.915,"end":731.15497,"sentiment":"neutral","sentiment_score":-0.05275152623653412},{"text":"But I'm not traveling.","start":731.15497,"end":732.295,"sentiment":"neutral","sentiment_score":-0.14352599158883095},{"text":"You know, going to Stan to Stan's Australian based.","start":744.035,"end":747.85,"sentiment":"neutral","sentiment_score":0.09507427240411441},{"text":"So if this works, then it's working.","start":749.19,"end":751.85,"sentiment":"neutral","sentiment_score":0.22400533940110887},{"text":"I'm just waiting.","start":758.55,"end":759.52997,"sentiment":"neutral","sentiment_score":-0.18844983478387198}],"sentiment":"neutral","sentiment_score":0.05131253460422158,"num_words":24,"start":730.915,"end":759.52997},{"sentences":[{"text":"It won't even let me do anything.","start":774.06995,"end":775.82996,"sentiment":"negative","sentiment_score":-0.4794522949627468},{"text":"It just says I've just reinstalled it.","start":775.82996,"end":779.37,"sentiment":"neutral","sentiment_score":-0.2257524026291711},{"text":"I've clicked into Stan.","start":779.82996,"end":781.02997,"sentiment":"neutral","sentiment_score":-0.05461889132857323},{"text":"Are you familiar with Stan?","start":781.02997,"end":782.49,"sentiment":"neutral","sentiment_score":-0.0499073214828968},{"text":"Probably not.","start":783.50995,"end":783.99,"sentiment":"neutral","sentiment_score":-0.2816101163625717}],"sentiment":"neutral","sentiment_score":-0.2387066115438938,"num_words":25,"start":774.06995,"end":783.99},{"sentences":[{"text":"It says, sorry.","start":783.99,"end":785.67,"sentiment":"neutral","sentiment_score":-0.3219107687473297},{"text":"We cannot play the video.","start":785.67,"end":787.305,"sentiment":"negative","sentiment_score":-0.6181874394416809},{"text":"Stan is only available in Australia.","start":787.305,"end":789.88495,"sentiment":"negative","sentiment_score":-0.3466185579697291},{"text":"Please disable any unblockers, VPNs, or proxies and try again.","start":790.02496,"end":794.52496,"sentiment":"negative","sentiment_score":-0.4425192534923553},{"text":"So it won't even let me log in to Stan.","start":795.225,"end":797.725,"sentiment":"negative","sentiment_score":-0.49349887669086456}],"sentiment":"negative","sentiment_score":-0.4557812397970873,"num_words":34,"start":783.99,"end":797.725},{"sentences":[{"text":"I I need to I need to do that or they do?","start":814.415,"end":829.07495,"sentiment":"neutral","sentiment_score":-0.12939881657560667},{"text":"So I so hang on.","start":834.39996,"end":836.32,"sentiment":"neutral","sentiment_score":-0.10422822162508964},{"text":"I've gotta ring all these providers and tell them to unblock it.","start":836.32,"end":840.02,"sentiment":"neutral","sentiment_score":-0.1391585636883974},{"text":"Because that doesn't make sense because because this was an Airtel issue that updated it, and it's come back as their fault.","start":844.275,"end":852.455,"sentiment":"neutral","sentiment_score":-0.18521295216950504},{"text":"But have I gotta ring every single network and get them to unblock it?","start":852.835,"end":857.335,"sentiment":"neutral","sentiment_score":-0.15040092968514987}],"sentiment":"neutral","sentiment_score":-0.1526788866863801,"num_words":65,"start":814.415,"end":857.335},{"sentences":[{"text":"I'm just confused.","start":860.02997,"end":861.01,"sentiment":"neutral","sentiment_score":-0.32271501421928406},{"text":"It just doesn't seem because this is the first time I've gone with Adel.","start":864.99,"end":868.43,"sentiment":"neutral","sentiment_score":-0.14793093821832112},{"text":"Usually, I've been with Telstra or Qantas and yeah.","start":868.43,"end":871.79,"sentiment":"neutral","sentiment_score":-0.1187842306163576},{"text":"So I thought I'd try something different.","start":871.79,"end":875.255,"sentiment":"neutral","sentiment_score":-0.19172464736870357},{"text":"I've just never heard of this before.","start":875.955,"end":877.895,"sentiment":"neutral","sentiment_score":-0.22566249115126474}],"sentiment":"neutral","sentiment_score":-0.1757486555725336,"num_words":40,"start":860.02997,"end":877.895},{"sentences":[{"text":"So should I call?","start":891.85004,"end":893.07,"sentiment":"neutral","sentiment_score":-0.10519561544060707},{"text":"So do I need to contact Super Network?","start":902.40497,"end":905.065,"sentiment":"neutral","sentiment_score":-0.0739075681194663},{"text":"So how how do I get it how do I get it all fixed so that I can do work from home and and the computer and the TV situation?","start":908.64496,"end":918.87,"sentiment":"neutral","sentiment_score":-0.054755329216519995},{"text":"Yes.","start":938.295,"end":938.695,"sentiment":"neutral","sentiment_score":0.07359980046749115},{"text":"Yes.","start":938.695,"end":939.095,"sentiment":"neutral","sentiment_score":0.09190795570611954}],"sentiment":"neutral","sentiment_score":-0.05657261652363972,"num_words":44,"start":891.85004,"end":939.095},{"sentences":[{"text":"If you can do that, that would be great.","start":939.095,"end":940.875,"sentiment":"neutral","sentiment_score":0.07788859638902876},{"text":"Yeah.","start":942.05,"end":942.37,"sentiment":"neutral","sentiment_score":0.057758647948503494},{"text":"That would be great.","start":942.37,"end":945.70996,"sentiment":"neutral","sentiment_score":0.20636912062764168},{"text":"Yeah.","start":947.73,"end":948.23,"sentiment":"neutral","sentiment_score":0.13671958446502686},{"text":"Yeah.","start":948.37,"end":948.76996,"sentiment":"neutral","sentiment_score":0.1278085708618164}],"sentiment":"neutral","sentiment_score":0.11554754083044827,"num_words":16,"start":939.095,"end":948.76996},{"sentences":[{"text":"That's fine.","start":948.76996,"end":949.56995,"sentiment":"neutral","sentiment_score":0.23278023302555084},{"text":"Thank you.","start":949.56995,"end":950.38995,"sentiment":"positive","sentiment_score":0.6886109113693237},{"text":"Thanks.","start":952.12994,"end":952.62994,"sentiment":"positive","sentiment_score":0.5523363351821899},{"text":"Thank you.","start":954.37,"end":955.17,"sentiment":"positive","sentiment_score":0.669144868850708},{"text":"Bye.","start":955.17,"end":955.67,"sentiment":"positive","sentiment_score":0.4124601781368256}],"sentiment":"positive","sentiment_score":0.5182335674762726,"num_words":8,"start":948.76996,"end":955.67}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Ertug tech support. How can I assist you today?\n\nChannel 1: Hi. Look. We've had an outage with the different VPN here, and I'm trying to reload everything because it's headed setback to Australia. But all my home office and still the television is still in American programs.\n\nChannel 0: Mhmm.\n\nChannel 1: Is there any way I've turned the box off. How do I access it again here?\n\nChannel 0: Okay. Have you tried to access some of the application that is not working before?\n\nChannel 1: Yes. So I've still tried\n\nChannel 0: Mhmm.\n\nChannel 1: I've tried just our normal streaming. I've tried Foxtel. I've tried, you know, channel seven, channel nine, Netflix.\n\nChannel 0: Mhmm.\n\nChannel 1: It's still just saying I'm traveling. You're outside of Australia. You can't access this. And my computer too, my work computer, I just can't access anything for secure files.\n\nChannel 0: Mhmm.\n\nChannel 1: I tell you that it's, say, three now, and I'm Yeah.\n\nChannel 0: Yeah. May I know your name, please, for me to check your account? Mhmm. What is your full\n\nChannel 1: Yes.\n\nChannel 0: name, please?\n\nChannel 1: At prudence dowsie, p r u d e n c e d o w s e y.\n\nChannel 0: Mhmm. Mhmm. Okay.\n\nChannel 1: I\n\nChannel 0: I\n\nChannel 1: did get\n\nChannel 0: see.\n\nChannel 1: an email I did get an email saying GEO IP update. The\n\nChannel 0: Mhmm.\n\nChannel 1: customers, again, we apologize in advance, and we are happy to announce that the GEO IP has now been relocated to Australia. It said to unplug supply from the back of your router for ten seconds and plug back in and reset a test. It should resolve all network and transit issues, and I've tried all that. And that's when it says if you need assistance, call our team.\n\nChannel 0: Okay.\n\nChannel 1: Sorry.\n\nChannel 0: Mhmm.\n\nChannel 1: When it says reset test, what does that mean on the televisions, on the computers, on the router?\n\nChannel 0: Actually, that's reboot. You just need to turn off then turn on the router again, then check the issue if if the issue is still there.\n\nChannel 1: Yeah. I've done that probably about\n\nChannel 0: Mhmm.\n\nChannel 1: eight times. Listed off even on funds for forty minutes. Still\n\nChannel 0: Mhmm. Okay. So, Purdens, is it okay if I put you on hold for a while? Let me just review\n\nChannel 1: nothing.\n\nChannel 0: your account and check the issue.\n\nChannel 1: Yes. Thank you.\n\nChannel 0: Okay. Hang on. Hello, Prudence?\n\nChannel 1: Yes. Hi.\n\nChannel 0: Yes. Thank you for waiting. So have you tried to, like, re delete the app then reinstall it?\n\nChannel 1: Oh, so I have\n\nChannel 0: Like,\n\nChannel 1: to reinstall\n\nChannel 0: refresh.\n\nChannel 1: all the app?\n\nChannel 0: Yeah.\n\nChannel 1: I did\n\nChannel 0: Can we mhmm. Are\n\nChannel 1: yeah.\n\nChannel 0: you\n\nChannel 1: Okay.\n\nChannel 0: able to do that? Yeah. For it to the for it so that the update will take effect? Because upon checking with our network team, the issue from my our side has already been completed, and it's already been resolved. So the TV streaming providers have been advised also, and they are the one who needs to download the data file to unblock the IPHS.\n\nChannel 1: Okay. So even though I'm in Australia, I have to\n\nChannel 0: Mhmm.\n\nChannel 1: reload all my apps again. Is that right? Like, everything.\n\nChannel 0: Yeah. Yeah. That's correct.\n\nChannel 1: Oh,\n\nChannel 0: Or\n\nChannel 1: gee.\n\nChannel 0: mhmm.\n\nChannel 1: Okay.\n\nChannel 0: Or\n\nChannel 1: On every single device I have?\n\nChannel 0: mhmm. Yeah. That's correct. And let's try to, like, log in again, like, for example, to the Netflix. Let's try\n\nChannel 1: Okay.\n\nChannel 0: to log in again, then let's\n\nChannel 1: Yeah.\n\nChannel 0: see\n\nChannel 1: Some\n\nChannel 0: if\n\nChannel 1: of\n\nChannel 0: it will work. Mhmm.\n\nChannel 1: so, yeah, some of it I'll have to wait because I don't have all the login details available in some of the apps. That's\n\nChannel 0: Okay.\n\nChannel 1: okay.\n\nChannel 0: Let's\n\nChannel 1: And\n\nChannel 0: see.\n\nChannel 1: then I just do all the same through all my work stuff on my computer. I have to reload all\n\nChannel 0: Mhmm.\n\nChannel 1: my home\n\nChannel 0: Yeah.\n\nChannel 1: office stuff.\n\nChannel 0: Yeah. That's correct. Like, refresh\n\nChannel 1: Okay.\n\nChannel 0: the application or clear the cache if it's a website. Then let's try to log in again or open the website or application again after that.\n\nChannel 1: Yeah. Okay. I'll just\n\nChannel 0: Yeah.\n\nChannel 1: try\n\nChannel 0: And Mhmm.\n\nChannel 1: I'll just try one of them\n\nChannel 0: Okay. Sure.\n\nChannel 1: to reinstall. Okay. I'll just have to phone because I've got so many. I'll have to go through and work out all the past codes. I'm just\n\nChannel 0: May I\n\nChannel 1: trying\n\nChannel 0: know what\n\nChannel 1: to I'm\n\nChannel 0: is\n\nChannel 1: just\n\nChannel 0: the\n\nChannel 1: trying\n\nChannel 0: application?\n\nChannel 1: a local I'm just trying a local channel seven one.\n\nChannel 0: Okay.\n\nChannel 1: Let's see. Fingers crossed. K. Live. So on all because I've got no.\n\nIt still says the network error caused the video download to fail part way, so\n\nChannel 0: Mhmm.\n\nChannel 1: it's still doing that. And then I'll reload Netflix.\n\nChannel 0: Okay.\n\nChannel 1: I'll I'll I'll reload Prime Video. I'll do that now. Delete that. Okay. It's still saying I'm traveling.\n\nI'm still not recognizing it.\n\nChannel 0: Does it says send email?\n\nChannel 1: I just logged in with my email and my password, and it came up with Traveling.\n\nChannel 0: Are you able to click the I'm traveling? Is there a button?\n\nChannel 1: Yeah. But I'm not traveling.\n\nChannel 0: Yeah. But I think it will send you, like, PIN for you to access the Netflix again.\n\nChannel 1: You know, going to Stan to Stan's Australian based. So if this works, then it's working.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm just waiting. It won't even let me do anything. It just says I've just reinstalled it. I've clicked into Stan. Are you familiar with Stan?\n\nProbably not. It says, sorry. We cannot play the video. Stan is only available in Australia. Please disable any unblockers, VPNs, or proxies and try again.\n\nSo it won't even let me log in to Stan.\n\nChannel 0: Yeah. So I think that is issue related to the TV streaming provider because I think they are not yet downloaded the data file to unblock the IP because they have been\n\nChannel 1: I\n\nChannel 0: advised regarding this issue, and they need to download the data file a data file on their end for\n\nChannel 1: I\n\nChannel 0: them\n\nChannel 1: need\n\nChannel 0: to\n\nChannel 1: to\n\nChannel 0: unblock.\n\nChannel 1: I need to do that or they do?\n\nChannel 0: Actually, it's the provider who need to do that, the TV streaming, like,\n\nChannel 1: So\n\nChannel 0: the application.\n\nChannel 1: I so hang on. I've gotta ring all these providers and tell them to unblock it.\n\nChannel 0: Actually, our back end team\n\nChannel 1: Because that doesn't\n\nChannel 0: said\n\nChannel 1: make\n\nChannel 0: they\n\nChannel 1: sense\n\nChannel 0: have been\n\nChannel 1: because\n\nChannel 0: advised.\n\nChannel 1: because this was an Airtel issue that updated it, and it's come back as their fault. But have I gotta ring every single network and get them to unblock it? I'm just confused.\n\nChannel 0: Yeah. Actually, we're just\n\nChannel 1: It just doesn't seem\n\nChannel 0: mhmm.\n\nChannel 1: because this is the first time I've gone with Adel. Usually, I've been with Telstra or Qantas and yeah. So I thought I'd try something different. I've just never heard of this before.\n\nChannel 0: Yeah. Because the super network mentioned that they already advised the TV streaming providers about the issue. And, actually, we\n\nChannel 1: So\n\nChannel 0: have\n\nChannel 1: should\n\nChannel 0: no idea\n\nChannel 1: I call?\n\nChannel 0: yet why it's blocking the IP. Actually, you don't need to call them. You're the one who will be the contacting them directly.\n\nChannel 1: So do I need to contact Super Network?\n\nChannel 0: Actually,\n\nChannel 1: So how\n\nChannel 0: it's\n\nChannel 1: how do I get it how do I get it all fixed so that\n\nChannel 0: or\n\nChannel 1: I\n\nChannel 0: mhmm.\n\nChannel 1: can do work from home and and the computer and the TV situation?\n\nChannel 0: So what we're going to do now is is it okay if I email you shortly, then send me the, like, the list of the websites or the application you are still unable to access even the issue has been resolved. Mhmm.\n\nChannel 1: Yes. Yes. If you can\n\nChannel 0: For\n\nChannel 1: do\n\nChannel 0: us\n\nChannel 1: that,\n\nChannel 0: to\n\nChannel 1: that\n\nChannel 0: further\n\nChannel 1: would be great.\n\nChannel 0: investigate. Mhmm. Then\n\nChannel 1: Yeah.\n\nChannel 0: along\n\nChannel 1: That\n\nChannel 0: with\n\nChannel 1: would be\n\nChannel 0: the exact error message you are receiving, like\n\nChannel 1: great.\n\nChannel 0: a picture or screenshot will do.\n\nChannel 1: Yeah. Yeah. That's\n\nChannel 0: Mhmm.\n\nChannel 1: fine. Thank you.\n\nChannel 0: Okay. Now\n\nChannel 1: Thanks.\n\nChannel 0: we'll email you then shortly.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.26153260469436646},{"text":"Good morning.","start":3.04,"end":3.6,"sentiment":"positive","sentiment_score":0.5382544100284576},{"text":"This is Maureen from Ertug tech support.","start":3.6,"end":5.8399997,"sentiment":"positive","sentiment_score":0.5122366717883519},{"text":"How can I assist you today?","start":5.8399997,"end":7.22,"sentiment":"positive","sentiment_score":0.5006605337063471}],"sentiment":"positive","sentiment_score":0.49547883309423923,"channel":0,"num_words":16,"start":2.32,"end":7.22},{"sentences":[{"text":"Hi.","start":8.08,"end":8.24,"sentiment":"neutral","sentiment_score":-0.006264710798859596},{"text":"Look.","start":8.24,"end":8.48,"sentiment":"neutral","sentiment_score":-0.06774051487445831},{"text":"We've had an outage with the different VPN here, and I'm trying to reload everything because it's headed setback to 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tried","start":43.98,"end":45.18,"sentiment":"neutral","sentiment_score":-0.05679106805473566}],"sentiment":"neutral","sentiment_score":-0.052772610634565356,"channel":1,"num_words":5,"start":43.739998,"end":45.18},{"sentences":[{"text":"Mhmm.","start":44.945,"end":45.445,"sentiment":"neutral","sentiment_score":-0.036225441843271255}],"sentiment":"neutral","sentiment_score":-0.036225441843271255,"channel":0,"num_words":1,"start":44.945,"end":45.445},{"sentences":[{"text":"I've tried just our normal streaming.","start":45.18,"end":47.824997,"sentiment":"neutral","sentiment_score":-0.07699571549892426},{"text":"I've tried Foxtel.","start":48.364998,"end":49.745,"sentiment":"neutral","sentiment_score":-0.03143975635369619},{"text":"I've tried, you know, channel seven, channel nine, Netflix.","start":49.965,"end":53.344997,"sentiment":"neutral","sentiment_score":-0.053294096142053604}],"sentiment":"neutral","sentiment_score":-0.057552245962950915,"channel":1,"num_words":18,"start":45.18,"end":53.344997},{"sentences":[{"text":"Mhmm.","start":53.025,"end":53.525,"sentiment":"neutral","sentiment_score":-0.06986994296312332}],"sentiment":"neutral","sentiment_score":-0.06986994296312332,"channel":0,"num_words":1,"start":53.025,"end":53.525},{"sentences":[{"text":"It's still just saying I'm traveling.","start":53.644997,"end":55.425,"sentiment":"negative","sentiment_score":-0.3435212125380834},{"text":"You're outside of Australia.","start":56.445,"end":57.824997,"sentiment":"neutral","sentiment_score":-0.3298505172133446},{"text":"You can't access this.","start":57.885,"end":61.15,"sentiment":"negative","sentiment_score":-0.4241551011800766},{"text":"And my computer too, my work computer, I just can't access anything for secure 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account?","start":73.945,"end":76.604996,"sentiment":"neutral","sentiment_score":0.017273167769114178},{"text":"Mhmm.","start":80.024994,"end":80.524994,"sentiment":"neutral","sentiment_score":0.008149867877364159},{"text":"What is your full","start":82.979996,"end":84.18,"sentiment":"neutral","sentiment_score":0.015716939698904753}],"sentiment":"neutral","sentiment_score":0.01591620294170247,"channel":0,"num_words":18,"start":72.985,"end":84.18},{"sentences":[{"text":"Yes.","start":84.045,"end":84.545,"sentiment":"neutral","sentiment_score":0.03844072669744491}],"sentiment":"neutral","sentiment_score":0.03844072669744491,"channel":1,"num_words":1,"start":84.045,"end":84.545},{"sentences":[{"text":"name, please?","start":84.18,"end":84.92,"sentiment":"neutral","sentiment_score":0.03439176268875599}],"sentiment":"neutral","sentiment_score":0.03439176268875599,"channel":0,"num_words":2,"start":84.18,"end":84.92},{"sentences":[{"text":"At prudence dowsie, p r u d e n c e d o w s e y.","start":85.485,"end":92.04,"sentiment":"neutral","sentiment_score":0.0038145272444714516}],"sentiment":"neutral","sentiment_score":0.0038145272444714516,"channel":1,"num_words":17,"start":85.485,"end":92.04},{"sentences":[{"text":"Mhmm.","start":92.89,"end":93.14,"sentiment":"neutral","sentiment_score":0.006414547096937895},{"text":"Mhmm.","start":93.14,"end":93.39,"sentiment":"neutral","sentiment_score":0.009105697274208069},{"text":"Okay.","start":93.39,"end":93.89,"sentiment":"neutral","sentiment_score":0.03121680393815041}],"sentiment":"neutral","sentiment_score":0.01557901610309879,"channel":0,"num_words":3,"start":92.89,"end":93.89},{"sentences":[{"text":"I","start":95.3,"end":95.46001,"sentiment":"neutral","sentiment_score":0.021844014525413513}],"sentiment":"neutral","sentiment_score":0.021844014525413513,"channel":1,"num_words":1,"start":95.3,"end":95.46001},{"sentences":[{"text":"I","start":95.395004,"end":95.715004,"sentiment":"neutral","sentiment_score":0.02131441980600357}],"sentiment":"neutral","sentiment_score":0.02131441980600357,"channel":0,"num_words":1,"start":95.395004,"end":95.715004},{"sentences":[{"text":"did get","start":95.46001,"end":95.86,"sentiment":"neutral","sentiment_score":0.04293537884950638}],"sentiment":"neutral","sentiment_score":0.04293537884950638,"channel":1,"num_words":2,"start":95.46001,"end":95.86},{"sentences":[{"text":"see.","start":95.715004,"end":96.215004,"sentiment":"neutral","sentiment_score":0.03037632256746292}],"sentiment":"neutral","sentiment_score":0.03037632256746292,"channel":0,"num_words":1,"start":95.715004,"end":96.215004},{"sentences":[{"text":"an email I did get an email saying GEO IP 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test.","start":110.185005,"end":118.579994,"sentiment":"neutral","sentiment_score":0.03574453853070736},{"text":"It should resolve all network and transit issues, and I've tried all that.","start":119.439995,"end":123.03999,"sentiment":"neutral","sentiment_score":0.1471505377155084},{"text":"And that's when it says if you need assistance, call our 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test, what does that mean on the televisions, on the computers, on the router?","start":130.275,"end":136.615,"sentiment":"neutral","sentiment_score":-0.17210965189668867}],"sentiment":"neutral","sentiment_score":-0.17210965189668867,"channel":1,"num_words":18,"start":130.275,"end":136.615},{"sentences":[{"text":"Actually, that's reboot.","start":139.61,"end":141.39,"sentiment":"neutral","sentiment_score":-0.1242610290646553},{"text":"You just need to turn off then turn on the router again, then check the issue if if the issue is still there.","start":142.25,"end":149.79001,"sentiment":"neutral","sentiment_score":-0.05912033557567908}],"sentiment":"neutral","sentiment_score":-0.06663656943979171,"channel":0,"num_words":26,"start":139.61,"end":149.79001},{"sentences":[{"text":"Yeah.","start":150.38,"end":150.62,"sentiment":"neutral","sentiment_score":-0.08073477447032928},{"text":"I've done that probably about","start":150.62,"end":152.14,"sentiment":"neutral","sentiment_score":-0.23787790834903716}],"sentiment":"neutral","sentiment_score":-0.2116873860359192,"channel":1,"num_words":6,"start":150.38,"end":152.14},{"sentences":[{"text":"Mhmm.","start":151.77,"end":152.27,"sentiment":"neutral","sentiment_score":-0.18560707569122312}],"sentiment":"neutral","sentiment_score":-0.18560707569122312,"channel":0,"num_words":1,"start":151.77,"end":152.27},{"sentences":[{"text":"eight times.","start":152.14,"end":152.88,"sentiment":"neutral","sentiment_score":-0.22760090231895447},{"text":"Listed off even on funds for forty 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did","start":467.83002,"end":468.39,"sentiment":"neutral","sentiment_score":0.04163391515612602}],"sentiment":"neutral","sentiment_score":0.04163391515612602,"channel":1,"num_words":2,"start":467.83002,"end":468.39},{"sentences":[{"text":"Can we 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to do that?","start":472.54498,"end":473.66498,"sentiment":"neutral","sentiment_score":0.09083917364478111},{"text":"Yeah.","start":473.66498,"end":474.16498,"sentiment":"neutral","sentiment_score":0.0614447221159935},{"text":"For it to the for it so that the update will take effect?","start":474.705,"end":479.845,"sentiment":"neutral","sentiment_score":0.0660630908723061},{"text":"Because upon checking with our network team, the issue from my our side has already been completed, and it's already been resolved.","start":480.465,"end":492.3,"sentiment":"neutral","sentiment_score":0.0332792577418414},{"text":"So the TV streaming providers have been advised also, and they are the one who needs to download the data file to unblock the 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shortly.","start":952.17896,"end":953.71893,"sentiment":"positive","sentiment_score":0.40978838205337526}],"sentiment":"positive","sentiment_score":0.40978838205337526,"channel":0,"num_words":5,"start":952.17896,"end":953.71893},{"sentences":[{"text":"Thank you.","start":954.37,"end":955.17,"sentiment":"positive","sentiment_score":0.669144868850708},{"text":"Bye.","start":955.17,"end":955.67,"sentiment":"positive","sentiment_score":0.4124601781368256}],"sentiment":"positive","sentiment_score":0.5835833052794138,"channel":1,"num_words":3,"start":954.37,"end":955.67},{"sentences":[{"text":"Thank you.","start":955.53894,"end":956.17896,"sentiment":"positive","sentiment_score":0.6306929886341095},{"text":"Bye for now.","start":956.17896,"end":957.0239,"sentiment":"neutral","sentiment_score":0.18878471354643503}],"sentiment":"positive","sentiment_score":0.36554802358150484,"channel":0,"num_words":5,"start":955.53894,"end":957.0239}]},"summary":{"result":"success","short":"A customer experiencing internet connection issues experienced similar issues to the agent's previous troubleshooting steps. The agent suggested reinstalling the GEO IP update and clearing the cache, but the customer experienced similar issues. The agent suggested disabling unblockers and VPNs on the customer's computer to try again. The agent also advised the customer to update their application and clear their cache, but the customer was still experiencing issues. The agent suggested deleting the app and reinstalling it, but the customer was still confused and unable to access Netflix. The agent suggested disabling unblockers and VPNs on the customer's computer, and advised to contact Super Network and send them a list of websites and applications to access the Netflix application."},"intents":{"segments":[{"text":"We've had an outage with the different VPN here, and I'm trying to reload everything because it's headed setback to Australia. But all my home office and still the television is still in American programs. Mhmm. Is there any way I've turned the box off. How do I access it again here? Okay. Have you tried to access some of the application that is not working before? Yes.","start_word":18,"end_word":85,"intents":[{"intent":"Access and access vpn","confidence_score":0.009652712}]},{"text":"May I know your name, please, for me to check your account?","start_word":152,"end_word":163,"intents":[{"intent":"Check account and name","confidence_score":0.0058256644}]},{"text":"I I did get see. an email I did get an email saying GEO IP update. The Mhmm.","start_word":192,"end_word":209,"intents":[{"intent":"Report geo ip update","confidence_score":0.003074414}]},{"text":"It said to unplug supply from the back of your router for ten seconds and plug back in and reset a test. It should resolve all network and transit issues, and I've tried all that. And that's when it says if you need assistance, call our team. Okay.","start_word":232,"end_word":279,"intents":[{"intent":"Reset test","confidence_score":0.027874788}]},{"text":"So even though I'm in Australia, I have to Mhmm. reload all my apps again. Is that right? Like, everything. Yeah.","start_word":486,"end_word":506,"intents":[{"intent":"Reload apps","confidence_score":0.24823701}]},{"text":"So I think that is issue related to the TV streaming provider because I think they are not yet downloaded the data file to unblock the IP because they have been I advised regarding this issue, and they need to download the data file a data file on their end for I them need to to unblock.","start_word":909,"end_word":965,"intents":[{"intent":"Unblock data file","confidence_score":0.0028993157}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.26153260469436646},{"text":"Good morning. This is Maureen from Ertug tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.5077236294746399},{"text":"Hi. Look. We've had an outage with the different VPN here, and I'm trying to reload everything because it's headed setback to Australia.","start_word":16,"end_word":38,"sentiment":"neutral","sentiment_score":-0.26695969700813293},{"text":"But all my home office and still the television is still in American programs.","start_word":39,"end_word":52,"sentiment":"negative","sentiment_score":-0.3524324595928192},{"text":"Mhmm. Is there any way I've turned the box off. How do I access it again here? Okay. Have you tried to access some of the application that is not working before? Yes. So I've still tried Mhmm. I've tried just our normal streaming. I've tried Foxtel. I've tried, you know, channel seven, channel nine, Netflix. Mhmm. It's still just saying I'm traveling. You're outside of Australia.","start_word":53,"end_word":119,"sentiment":"neutral","sentiment_score":-0.12246427685022354},{"text":"You can't access this. And my computer too, my work computer, I just can't access anything for secure files.","start_word":120,"end_word":138,"sentiment":"negative","sentiment_score":-0.4145894944667816},{"text":"Mhmm. I tell you that it's, say, three now, and I'm Yeah. Yeah. May I know your name, please, for me to check your account? Mhmm. What is your full Yes. name, please? At prudence dowsie, p r u d e n c e d o w s e y. Mhmm. Mhmm. Okay. I I did get see. an email I did get an email saying GEO IP update. The Mhmm. customers, again, we apologize in advance, and we are happy to announce that the GEO IP has now been relocated to Australia. It said to unplug supply from the back of your router for ten seconds and plug back in and reset a test. It should resolve all network and transit issues, and I've tried all that. And that's when it says if you need assistance, call our team. Okay. Sorry. Mhmm. When it says reset test, what does that mean on the televisions, on the computers, on the router? Actually, that's reboot. You just need to turn off then turn on the router again, then check the issue if if the issue is still there. Yeah. I've done that probably about Mhmm. eight times.","start_word":139,"end_word":334,"sentiment":"neutral","sentiment_score":-0.008709813031006833},{"text":"Listed off even on funds for forty minutes.","start_word":335,"end_word":342,"sentiment":"negative","sentiment_score":-0.3887971639633178},{"text":"Still Mhmm. Okay. So, Purdens, is it okay if I put you on hold for a while? Let me just review nothing. your account and check the issue. Yes.","start_word":343,"end_word":371,"sentiment":"neutral","sentiment_score":-0.016217844560742378},{"text":"Thank you.","start_word":372,"end_word":373,"sentiment":"positive","sentiment_score":0.3425661027431488},{"text":"Okay. Hang on. Hello, Prudence? Yes. Hi. Yes.","start_word":374,"end_word":381,"sentiment":"neutral","sentiment_score":0.11293258517980576},{"text":"Thank you for waiting.","start_word":382,"end_word":385,"sentiment":"positive","sentiment_score":0.45454317331314087},{"text":"So have you tried to, like, re delete the app then reinstall it? Oh, so I have Like, to reinstall refresh. all the app? Yeah. I did Can we mhmm. Are yeah. you Okay. able to do that? Yeah. For it to the for it so that the update will take effect? Because upon checking with our network team, the issue from my our side has already been completed, and it's already been resolved. So the TV streaming providers have been advised also, and they are the one who needs to download the data file to unblock the IPHS. Okay. So even though I'm in Australia, I have to Mhmm. reload all my apps again. Is that right? Like, everything. Yeah. Yeah. That's correct. Oh, Or gee. mhmm. Okay. Or On every single device I have? mhmm. Yeah. That's correct. And let's try to, like, log in again, like, for example, to the Netflix. Let's try Okay. to log in again, then let's Yeah. see Some if of it will work. Mhmm. so, yeah, some of it I'll have to wait because I don't have all the login details available in some of the apps. That's Okay. okay. Let's And see. then I just do all the same through all my work stuff on my computer. I have to reload all Mhmm. my home Yeah. office stuff. Yeah. That's correct. Like, refresh Okay. the application or clear the cache if it's a website. Then let's try to log in again or open the website or application again after that. Yeah. Okay. I'll just Yeah. try And Mhmm. I'll just try one of them Okay. Sure. to reinstall. Okay. I'll just have to phone because I've got so many. I'll have to go through and work out all the past codes. I'm just May I trying know what to I'm is just the trying application? a local I'm just trying a local channel seven one. Okay. Let's see. Fingers crossed. K. Live. So on all because I've got no.","start_word":386,"end_word":723,"sentiment":"neutral","sentiment_score":-0.01485243182148531},{"text":"It still says the network error caused the video download to fail part way, so Mhmm. it's still doing that.","start_word":724,"end_word":743,"sentiment":"negative","sentiment_score":-0.4906850755214691},{"text":"And then I'll reload Netflix. Okay. I'll I'll I'll reload Prime Video. I'll do that now. Delete that. Okay. It's still saying I'm traveling.","start_word":744,"end_word":767,"sentiment":"neutral","sentiment_score":-0.09173288196325302},{"text":"I'm still not recognizing it.","start_word":768,"end_word":772,"sentiment":"negative","sentiment_score":-0.39815860986709595},{"text":"Does it says send email? I just logged in with my email and my password, and it came up with Traveling. Are you able to click the I'm traveling? Is there a button? Yeah. But I'm not traveling. Yeah. But I think it will send you, like, PIN for you to access the Netflix again. You know, going to Stan to Stan's Australian based. So if this works, then it's working. Mhmm. I'm just waiting.","start_word":773,"end_word":847,"sentiment":"neutral","sentiment_score":0.008562157861888409},{"text":"It won't even let me do anything.","start_word":848,"end_word":854,"sentiment":"negative","sentiment_score":-0.4728299081325531},{"text":"It just says I've just reinstalled it. I've clicked into Stan. Are you familiar with Stan? Probably not. It says, sorry.","start_word":855,"end_word":875,"sentiment":"neutral","sentiment_score":-0.17491497099399567},{"text":"We cannot play the video. Stan is only available in Australia. Please disable any unblockers, VPNs, or proxies and try again. So it won't even let me log in to Stan.","start_word":876,"end_word":906,"sentiment":"negative","sentiment_score":-0.4611852169036865},{"text":"Yeah. So I think that is issue related to the TV streaming provider because I think they are not yet downloaded the data file to unblock the IP because they have been I advised regarding this issue, and they need to download the data file a data file on their end for I them need to to unblock. I need to do that or they do? Actually, it's the provider who need to do that, the TV streaming, like, So the application. I so hang on. I've gotta ring all these providers and tell them to unblock it. Actually, our back end team Because that doesn't said make they sense have been because advised. because this was an Airtel issue that updated it, and it's come back as their fault. But have I gotta ring every single network and get them to unblock it? I'm just confused. Yeah. Actually, we're just It just doesn't seem mhmm. because this is the first time I've gone with Adel. Usually, I've been with Telstra or Qantas and yeah. So I thought I'd try something different. I've just never heard of this before. Yeah. Because the super network mentioned that they already advised the TV streaming providers about the issue. And, actually, we So have should no idea I call? yet why it's blocking the IP. Actually, you don't need to call them. You're the one who will be the contacting them directly. So do I need to contact Super Network? Actually, So how it's how do I get it how do I get it all fixed so that or I mhmm. can do work from home and and the computer and the TV situation? So what we're going to do now is is it okay if I email you shortly, then send me the, like, the list of the websites or the application you are still unable to access even the issue has been resolved. Mhmm. Yes. Yes. If you can For do us that, to that further would be great. investigate. Mhmm. Then Yeah. along That with would be the exact error message you are receiving, like great. a picture or screenshot will do. Yeah. Yeah. That's Mhmm. fine.","start_word":907,"end_word":1273,"sentiment":"neutral","sentiment_score":-0.09560515908194496},{"text":"Thank you. Okay. Now Thanks. we'll email you then shortly. Thank you. Bye. Thank you. Bye for now.","start_word":1274,"end_word":1291,"sentiment":"positive","sentiment_score":0.47061142325401306}],"average":{"sentiment":"neutral","sentiment_score":-0.0625398721925109}}}}