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Hello. Good afternoon. This is Maureen from Ertel tech support. Am I speaking with Lily?\n\nOkay. I see. Just wanted to confirm regarding her order for Internet service from Asserta Australia. Because upon checking the order, there's no plan speed selected. That's why we can't proceed as of the moment on activating the service at the address.\n\nMhmm. 505 Hundred. Okay. Let me have a look. Hang on.\n\nOkay. So we're going to proceed with the superfamily Fiverr Boost 500 over 500 Mbps, which is for the first six months, it's $76.95 per month. Yeah. Okay. Sure.\n\nI'll, yeah, I'll take a note on this, and I'll inform our accounts department regarding this for them to send you the invoice, if ever, for the upfront payment, yeah, for the balance sheet. And we also take note of the activation date, which is you requested May 25 for the service to be activated. Yeah. We we already take a note on that. We can activate your Internet service on the requested date, which is Monday, May 25.\n\nYeah. Okay. That's it. We'll just then update you once we have successfully activated it. Excellent.\n\nOkay. Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.04,"end":3.36,"sentiment":"neutral","sentiment_score":0.0710555911064148},{"text":"Hello.","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.08054348826408386},{"text":"Good afternoon.","start":4.3199997,"end":5.14,"sentiment":"neutral","sentiment_score":0.24172251671552658},{"text":"This is Maureen from Ertel tech support.","start":5.2,"end":8.42,"sentiment":"neutral","sentiment_score":0.11581577892814364},{"text":"Am I speaking with Lily?","start":9.2,"end":10.66,"sentiment":"neutral","sentiment_score":0.058735253661870955}],"sentiment":"neutral","sentiment_score":0.1087144271004945,"num_words":16,"start":3.04,"end":10.66},{"sentences":[{"text":"Okay.","start":17.735,"end":18.055,"sentiment":"neutral","sentiment_score":0.021165214478969577},{"text":"I see.","start":18.055,"end":18.635,"sentiment":"neutral","sentiment_score":0.014853682368993761},{"text":"Just wanted to confirm regarding her order 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At the moment, you're speaking to Andreas, Lily's partner. Yeah. Yes. I tried selecting the the 505 Hundred.\n\nYep. Yep. Yeah. Cool. Yes.\n\nYeah. If that would be possible, that would be great. Okay. Okay. Thank you so much.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.019263090565800667},{"text":"At the moment, you're speaking to Andreas, Lily's partner.","start":11.92,"end":15.865,"sentiment":"neutral","sentiment_score":0.013854932609117694},{"text":"Yeah.","start":25.205,"end":25.705,"sentiment":"neutral","sentiment_score":0.02542094513773918},{"text":"Yes.","start":40.965,"end":41.465,"sentiment":"neutral","sentiment_score":0.008338173851370811},{"text":"I tried selecting the the 505 Hundred.","start":41.684998,"end":44.984997,"sentiment":"neutral","sentiment_score":0.0005148501534547124}],"sentiment":"neutral","sentiment_score":0.009543187058481731,"num_words":19,"start":1.52,"end":44.984997},{"sentences":[{"text":"Yep.","start":56.164997,"end":56.664997,"sentiment":"neutral","sentiment_score":0.07607459276914597},{"text":"Yep.","start":65.26,"end":65.76,"sentiment":"neutral","sentiment_score":0.053048767149448395},{"text":"Yeah.","start":78.065,"end":78.305,"sentiment":"neutral","sentiment_score":0.03641682118177414},{"text":"Cool.","start":78.305,"end":78.805,"sentiment":"neutral","sentiment_score":0.15883317589759827},{"text":"Yes.","start":90.07,"end":90.57,"sentiment":"neutral","sentiment_score":0.05750914663076401}],"sentiment":"neutral","sentiment_score":0.07637650072574616,"num_words":5,"start":56.164997,"end":90.57},{"sentences":[{"text":"Yeah.","start":92.79,"end":93.11,"sentiment":"neutral","sentiment_score":0.263049453496933},{"text":"If that would be possible, that would be great.","start":93.11,"end":95.369995,"sentiment":"positive","sentiment_score":0.3822851843304104},{"text":"Okay.","start":111.935,"end":112.415,"sentiment":"neutral","sentiment_score":0.17844253778457642},{"text":"Okay.","start":112.415,"end":112.735,"sentiment":"neutral","sentiment_score":0.2873697280883789},{"text":"Thank you so much.","start":112.735,"end":113.60094,"sentiment":"positive","sentiment_score":0.6005931496620178}],"sentiment":"positive","sentiment_score":0.41073756106197834,"num_words":16,"start":92.79,"end":113.60094},{"sentences":[{"text":"Bye.","start":116.480934,"end":116.980934,"sentiment":"positive","sentiment_score":0.4742923378944397}],"sentiment":"positive","sentiment_score":0.4742923378944397,"num_words":1,"start":116.480934,"end":116.980934}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Ertel tech support. Am I speaking with Lily?\n\nChannel 1: At the moment, you're speaking to Andreas, Lily's partner.\n\nChannel 0: Okay. I see. Just wanted to confirm regarding her order for\n\nChannel 1: Yeah.\n\nChannel 0: Internet service from Asserta Australia. Because upon checking the order, there's no plan speed selected. That's why we can't proceed as of the moment on activating the service at the address.\n\nChannel 1: Yes. I tried\n\nChannel 0: Mhmm.\n\nChannel 1: selecting the the 505 Hundred.\n\nChannel 0: 505 Hundred. Okay. Let me have a look. Hang on. Okay.\n\nSo we're going to proceed with the superfamily Fiverr\n\nChannel 1: Yep.\n\nChannel 0: Boost 500 over 500 Mbps, which is for the first six months, it's $76.95 per month.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Okay. Sure. I'll, yeah, I'll take a note on this, and I'll inform our accounts department regarding this for them to send you the invoice, if\n\nChannel 1: Yeah.\n\nChannel 0: ever,\n\nChannel 1: Cool.\n\nChannel 0: for the upfront payment, yeah, for the balance sheet. And we also take note of the activation date, which is you requested May 25 for\n\nChannel 1: Yes.\n\nChannel 0: the service to be activated.\n\nChannel 1: Yeah. If that would be possible, that would be great.\n\nChannel 0: Yeah. We we already take a note on that. We can activate your Internet service on the requested date, which is Monday, May 25. Yeah. Okay.\n\nThat's it. We'll just then update you once we have successfully activated it.\n\nChannel 1: Okay. Okay. Thank you so much.\n\nChannel 0: Excellent. Okay. Thank you. Bye. Have a great\n\nChannel 1: Bye.\n\nChannel 0: day.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.019263090565800667}],"sentiment":"neutral","sentiment_score":0.019263090565800667,"channel":1,"num_words":1,"start":1.52,"end":2.02},{"sentences":[{"text":"Yes.","start":3.04,"end":3.36,"sentiment":"neutral","sentiment_score":0.0710555911064148},{"text":"Hello.","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.08054348826408386},{"text":"Good afternoon.","start":4.3199997,"end":5.14,"sentiment":"neutral","sentiment_score":0.24172251671552658},{"text":"This is Maureen from Ertel tech support.","start":5.2,"end":8.42,"sentiment":"neutral","sentiment_score":0.11581577892814364},{"text":"Am I speaking with 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you.","start":114.660934,"end":115.380936,"sentiment":"positive","sentiment_score":0.5518299341201782},{"text":"Bye.","start":115.380936,"end":115.880936,"sentiment":"positive","sentiment_score":0.4065815806388855},{"text":"Have a great","start":115.94093,"end":116.50094,"sentiment":"positive","sentiment_score":0.5920825600624084}],"sentiment":"positive","sentiment_score":0.5400878712534904,"channel":0,"num_words":8,"start":113.94093,"end":116.50094},{"sentences":[{"text":"Bye.","start":116.480934,"end":116.980934,"sentiment":"positive","sentiment_score":0.4742923378944397}],"sentiment":"positive","sentiment_score":0.4742923378944397,"channel":1,"num_words":1,"start":116.480934,"end":116.980934},{"sentences":[{"text":"day.","start":116.50094,"end":117.00094,"sentiment":"neutral","sentiment_score":0.2323036193847656}],"sentiment":"neutral","sentiment_score":0.2323036193847656,"channel":0,"num_words":1,"start":116.50094,"end":117.00094}]},"summary":{"result":"success","short":"M employers from Ertel tech support called a customer named Lily to confirm her internet service order. The representative, Andreas, informed Lily that there is no plan speed selected and cannot activate the service until May 25th. The representative also took note of the activation date and will inform their accounts department."},"intents":{"segments":[{"text":"Just wanted to confirm regarding her order for Yeah. Internet service from Asserta Australia. Because upon checking the order, there's no plan speed selected. That's why we can't proceed as of the moment on activating the service at the address. Yes.","start_word":29,"end_word":69,"intents":[{"intent":"Confirm order","confidence_score":0.5995654}]},{"text":"So we're going to proceed with the superfamily Fiverr Yep. Boost 500 over 500 Mbps, which is for the first six months, it's $76.95 per month. Yep.","start_word":89,"end_word":115,"intents":[{"intent":"Provide details","confidence_score":0.030751882}]},{"text":"I'll, yeah, I'll take a note on this, and I'll inform our accounts department regarding this for them to send you the invoice, if Yeah.","start_word":119,"end_word":143,"intents":[{"intent":"Take note","confidence_score":0.0066571226}]},{"text":"We'll just then update you once we have successfully activated it. Okay.","start_word":215,"end_word":226,"intents":[{"intent":"Update","confidence_score":0.26864463}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. This is Maureen from Ertel tech support. Am I speaking with Lily? At the moment, you're speaking to Andreas, Lily's partner. Okay. I see. Just wanted to confirm regarding her order for Yeah. Internet service from Asserta Australia. Because upon checking the order, there's no plan speed selected. That's why we can't proceed as of the moment on activating the service at the address. Yes. I tried Mhmm. selecting the the 505 Hundred. 505 Hundred. Okay. Let me have a look. Hang on. Okay. So we're going to proceed with the superfamily Fiverr Yep. Boost 500 over 500 Mbps, which is for the first six months, it's $76.95 per month. Yep. Yeah. Okay. Sure. I'll, yeah, I'll take a note on this, and I'll inform our accounts department regarding this for them to send you the invoice, if Yeah. ever, Cool. for the upfront payment, yeah, for the balance sheet. And we also take note of the activation date, which is you requested May 25 for Yes. the service to be activated. Yeah.","start_word":0,"end_word":177,"sentiment":"neutral","sentiment_score":0.03640030696988106},{"text":"If that would be possible, that would be great.","start_word":178,"end_word":186,"sentiment":"positive","sentiment_score":0.3834703266620636},{"text":"Yeah. We we already take a note on that. We can activate your Internet service on the requested date, which is Monday, May 25. Yeah. Okay. That's it. We'll just then update you once we have successfully activated it. Okay. Okay.","start_word":187,"end_word":227,"sentiment":"neutral","sentiment_score":0.13154329359531405},{"text":"Thank you so much. Excellent. Okay. Thank you. Bye. Have a great Bye. day.","start_word":228,"end_word":241,"sentiment":"positive","sentiment_score":0.5179933309555054}],"average":{"sentiment":"neutral","sentiment_score":0.09302440116075963}}}}