{"metadata":{"transaction_key":"deprecated","request_id":"019db92a-25b9-79b1-8a77-c2e158526b4c","sha256":"1686c7836f128c7dd75f03ac81e832c8102467769abe22b5c0bf5410eaa09907","created":"2026-04-23T07:07:22.022Z","duration":195.55194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":450,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":503,"output_tokens":503},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":503,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm. Mhmm. Okay. Is this the first time that you called us? Okay. I see. Can I have your address, please, for me to check? Three one six Mhmm. Dash three seven r I sorry? R e I s. Mhmm. Mhmm. I don't know. Mhmm. Mhmm. Okay. Is it NSW2762? Okay. Let me just repeat. Unit 306 Slash 37 Reeth Street, Tallaght. Okay. 316 mhmm. Okay. So it's Unit 316 Slash 37 Rhee Street, Tallowayong, NSW 2762. Okay. Is it okay if I put your note? Let me just check the address. K. Hang on. Hello? Yes. Thank you for waiting. So after checking the address, it it's still available under Supa Network. So if you wish to proceed with activating the service again to the address, you can just place an order again via our website, which is at the airtel.net.au at the section Supa Network. Yeah. Actually, we prefer over the website for you to also see the contract terms and condition. Yeah. So there you'll see the available plans. And if you'll be needing a new router or which is connected to the previous one, we can check if it's if that's still working. Yeah. And the contract term. Okay. Thank you. Have a great day. Bye.","confidence":0.9970703,"words":[{"word":"hello","start":1.68,"end":2.0,"confidence":0.9946289,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.2707926034927368},{"word":"good","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4913668036460877},{"word":"afternoon","start":2.24,"end":2.74,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4656691551208496},{"word":"this","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.4307580888271332},{"word":"is","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4752236902713776},{"word":"maureen","start":3.36,"end":3.86,"confidence":0.8679199,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.5076128244400024},{"word":"from","start":4.08,"end":4.48,"confidence":0.99902344,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.4791821241378784},{"word":"airtel","start":4.48,"end":4.96,"confidence":0.8548177,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.354123592376709},{"word":"tech","start":4.96,"end":5.2,"confidence":0.95166016,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.43545421957969666},{"word":"support","start":5.2,"end":5.7,"confidence":1.0,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.4314907193183899},{"word":"how","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4809611439704895},{"word":"can","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.5049691200256348},{"word":"i","start":6.16,"end":6.24,"confidence":0.99609375,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.45298972725868225},{"word":"assist","start":6.24,"end":6.56,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.4118555784225464},{"word":"you","start":6.56,"end":6.64,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.43238016963005066},{"word":"today","start":6.64,"end":7.14,"confidence":0.9995117,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.3421816825866699},{"word":"mhmm","start":9.04,"end":9.54,"confidence":0.98986816,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.012960704043507576},{"word":"mhmm","start":15.04,"end":15.54,"confidence":0.9371338,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.010547557845711708},{"word":"okay","start":15.825,"end":16.325,"confidence":0.9914551,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02782383933663368},{"word":"is","start":17.425,"end":17.665,"confidence":0.8232422,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.01370326615869999},{"word":"this","start":17.665,"end":17.905,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.018950212746858597},{"word":"the","start":17.905,"end":18.065,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005992624908685684},{"word":"first","start":18.065,"end":18.305,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.008526429533958435},{"word":"time","start":18.305,"end":18.545,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.026597753167152405},{"word":"that","start":18.545,"end":18.705,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.014218270778656006},{"word":"you","start":18.705,"end":18.865,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014919616281986237},{"word":"called","start":18.865,"end":19.185,"confidence":0.9970703,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.019629865884780884},{"word":"us","start":19.185,"end":19.685,"confidence":0.99902344,"punctuated_word":"us?","sentiment":"neutral","sentiment_score":-0.0002696467563509941},{"word":"okay","start":28.064999,"end":28.384998,"confidence":0.8317871,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0001552226021885872},{"word":"i","start":28.384998,"end":28.545,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004122134298086166},{"word":"see","start":28.545,"end":28.98,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.012138007208704948},{"word":"can","start":29.619999,"end":29.939999,"confidence":0.9838867,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.010970788076519966},{"word":"i","start":29.939999,"end":30.02,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.015090348199009895},{"word":"have","start":30.02,"end":30.26,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.02324419468641281},{"word":"your","start":30.26,"end":30.5,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.013591691851615906},{"word":"address","start":30.5,"end":30.82,"confidence":0.94018555,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.01990831457078457},{"word":"please","start":30.82,"end":31.14,"confidence":0.982666,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.022349156439304352},{"word":"for","start":31.14,"end":31.3,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01646406389772892},{"word":"me","start":31.3,"end":31.539999,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.015942897647619247},{"word":"to","start":31.539999,"end":31.619999,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012240864336490633},{"word":"check","start":31.619999,"end":32.12,"confidence":0.9970703,"punctuated_word":"check?","sentiment":"neutral","sentiment_score":0.009569119662046432},{"word":"three","start":35.46,"end":35.78,"confidence":0.50927734,"punctuated_word":"Three","sentiment":"neutral","sentiment_score":0.004679401405155659},{"word":"one","start":35.78,"end":36.1,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0032943161204457283},{"word":"six","start":36.1,"end":36.42,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.00367303378880024},{"word":"mhmm","start":36.98,"end":37.48,"confidence":0.99902344,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.006999327801167965},{"word":"dash","start":39.54,"end":39.86,"confidence":0.8027344,"punctuated_word":"Dash","sentiment":"neutral","sentiment_score":0.00893426313996315},{"word":"three","start":39.86,"end":40.26,"confidence":0.99902344,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.0050215935334563255},{"word":"seven","start":40.26,"end":40.76,"confidence":1.0,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.005423921160399914},{"word":"r","start":45.485,"end":45.725002,"confidence":0.6665039,"punctuated_word":"r","sentiment":"neutral","sentiment_score":-0.010685477405786514},{"word":"i","start":45.725002,"end":46.005,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01719747669994831},{"word":"sorry","start":46.285,"end":46.785,"confidence":0.90771484,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.018546897917985916},{"word":"r","start":50.525,"end":50.845,"confidence":0.8833008,"punctuated_word":"R","sentiment":"neutral","sentiment_score":-0.005786485970020294},{"word":"e","start":50.845,"end":51.345,"confidence":1.0,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.00554495956748724},{"word":"i","start":52.845,"end":53.085,"confidence":0.93359375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.008453760296106339},{"word":"s","start":53.085,"end":53.585,"confidence":0.72753906,"punctuated_word":"s.","sentiment":"neutral","sentiment_score":-0.007079664617776871},{"word":"mhmm","start":53.645,"end":54.145,"confidence":0.9715576,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0021990903187543154},{"word":"mhmm","start":56.045002,"end":56.545002,"confidence":0.9818115,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0010424311039969325},{"word":"i","start":57.640003,"end":58.140003,"confidence":0.12072754,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.012237243354320526},{"word":"don't","start":58.2,"end":58.7,"confidence":0.95751953,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.03373602032661438},{"word":"know","start":58.760002,"end":59.260002,"confidence":0.7524414,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.02028367854654789},{"word":"mhmm","start":59.32,"end":59.82,"confidence":0.99853516,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0002368128625676036},{"word":"mhmm","start":63.480003,"end":63.980003,"confidence":0.9921875,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0014556326204910874},{"word":"okay","start":64.12,"end":64.62,"confidence":0.98999023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006504424382001162},{"word":"is","start":65.96,"end":66.200005,"confidence":0.8769531,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.00472141383215785},{"word":"it","start":66.200005,"end":66.520004,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.00416280422359705},{"word":"nsw2762","start":66.520004,"end":69.340004,"confidence":0.9858093,"punctuated_word":"NSW2762?","sentiment":"neutral","sentiment_score":0.007795286364853382},{"word":"okay","start":71.315,"end":71.815,"confidence":0.9802246,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.026747675612568855},{"word":"let","start":72.19501,"end":72.435005,"confidence":0.78027344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.0228244848549366},{"word":"me","start":72.435005,"end":72.595,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02727513760328293},{"word":"just","start":72.595,"end":72.755005,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.023022813722491264},{"word":"repeat","start":72.755005,"end":73.255005,"confidence":0.87158203,"punctuated_word":"repeat.","sentiment":"neutral","sentiment_score":0.02271032333374023},{"word":"unit","start":73.795006,"end":74.115005,"confidence":0.95703125,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.008096176199615002},{"word":"306","start":74.115005,"end":75.415,"confidence":0.9980469,"punctuated_word":"306","sentiment":"neutral","sentiment_score":0.0154460109770298},{"word":"slash","start":75.875,"end":76.275,"confidence":0.9951172,"punctuated_word":"Slash","sentiment":"neutral","sentiment_score":0.007563584949821234},{"word":"37","start":76.275,"end":77.075005,"confidence":0.99902344,"punctuated_word":"37","sentiment":"neutral","sentiment_score":0.011693130247294905},{"word":"reeth","start":77.075005,"end":77.395004,"confidence":0.42626953,"punctuated_word":"Reeth","sentiment":"neutral","sentiment_score":0.005435701459646225},{"word":"street","start":77.395004,"end":77.795006,"confidence":0.9291992,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":0.0030637839809060097},{"word":"tallaght","start":77.795006,"end":78.295006,"confidence":0.6513672,"punctuated_word":"Tallaght.","sentiment":"neutral","sentiment_score":0.006051967851817608},{"word":"okay","start":82.035,"end":82.435005,"confidence":0.94311523,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.014957388862967491},{"word":"316","start":82.435005,"end":83.43,"confidence":0.93440753,"punctuated_word":"316","sentiment":"neutral","sentiment_score":0.010773234069347382},{"word":"mhmm","start":85.11,"end":85.59,"confidence":0.93408203,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.011963005177676678},{"word":"okay","start":85.59,"end":86.09,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02242271602153778},{"word":"so","start":87.43,"end":87.67,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02043825387954712},{"word":"it's","start":87.67,"end":87.91,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.022295882925391197},{"word":"unit","start":87.91,"end":88.39,"confidence":0.99902344,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.019157985225319862},{"word":"316","start":88.39,"end":89.43,"confidence":1.0,"punctuated_word":"316","sentiment":"neutral","sentiment_score":0.03057008609175682},{"word":"slash","start":89.43,"end":89.91,"confidence":0.9980469,"punctuated_word":"Slash","sentiment":"neutral","sentiment_score":0.015707947313785553},{"word":"37","start":89.91,"end":90.81,"confidence":0.99902344,"punctuated_word":"37","sentiment":"neutral","sentiment_score":0.028264062479138374},{"word":"rhee","start":91.19,"end":91.43,"confidence":0.53808594,"punctuated_word":"Rhee","sentiment":"neutral","sentiment_score":0.025277744978666306},{"word":"street","start":91.43,"end":91.93,"confidence":0.9897461,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":0.024034542962908745},{"word":"tallowayong","start":92.31,"end":92.81,"confidence":0.6924316,"punctuated_word":"Tallowayong,","sentiment":"neutral","sentiment_score":0.03158554062247276},{"word":"nsw","start":93.03,"end":93.53,"confidence":0.8798828,"punctuated_word":"NSW","sentiment":"neutral","sentiment_score":0.0234038345515728},{"word":"2762","start":93.99,"end":95.37,"confidence":0.98547363,"punctuated_word":"2762.","sentiment":"neutral","sentiment_score":0.023899180814623833},{"word":"okay","start":97.174995,"end":97.655,"confidence":0.8496094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06527384370565414},{"word":"is","start":97.655,"end":97.814995,"confidence":0.78466797,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0678047239780426},{"word":"it","start":97.814995,"end":97.975,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07309997826814651},{"word":"okay","start":97.975,"end":98.215,"confidence":0.9980469,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.0704984962940216},{"word":"if","start":98.215,"end":98.454994,"confidence":0.99316406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07700532674789429},{"word":"i","start":98.454994,"end":98.534996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.060392171144485474},{"word":"put","start":98.534996,"end":98.774994,"confidence":0.9941406,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.058106087148189545},{"word":"your","start":98.774994,"end":98.935,"confidence":0.49365234,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.047283466905355453},{"word":"note","start":98.935,"end":99.174995,"confidence":0.92993164,"punctuated_word":"note?","sentiment":"neutral","sentiment_score":0.048645298928022385},{"word":"let","start":99.174995,"end":99.335,"confidence":0.9970703,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.03843403980135918},{"word":"me","start":99.335,"end":99.41499,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.038089290261268616},{"word":"just","start":99.41499,"end":99.73499,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.037371378391981125},{"word":"check","start":99.73499,"end":99.975,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.04496311396360397},{"word":"the","start":99.975,"end":100.134995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027664806693792343},{"word":"address","start":100.134995,"end":100.634995,"confidence":0.9995117,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.03331291303038597},{"word":"k","start":102.615,"end":102.935,"confidence":0.8552246,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.02403257042169571},{"word":"hang","start":102.935,"end":103.174995,"confidence":0.9941406,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.024668654426932335},{"word":"on","start":103.174995,"end":103.674995,"confidence":0.98535156,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.027881614863872528},{"word":"hello","start":131.715,"end":132.215,"confidence":0.76220703,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.03685205802321434},{"word":"yes","start":134.035,"end":134.535,"confidence":0.98828125,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12236669659614564},{"word":"thank","start":134.675,"end":134.915,"confidence":0.6621094,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.28534427285194397},{"word":"you","start":134.915,"end":134.995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2599569261074066},{"word":"for","start":134.995,"end":135.235,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2943190634250641},{"word":"waiting","start":135.235,"end":135.735,"confidence":0.9995117,"punctuated_word":"waiting.","sentiment":"neutral","sentiment_score":0.28261569142341614},{"word":"so","start":135.955,"end":136.19499,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2258891612291336},{"word":"after","start":136.19499,"end":136.515,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.1512388437986374},{"word":"checking","start":136.515,"end":136.915,"confidence":0.99902344,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.18841306865215304},{"word":"the","start":136.915,"end":137.075,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15925449132919312},{"word":"address","start":137.075,"end":137.575,"confidence":0.99609375,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.15310220420360565},{"word":"it","start":138.035,"end":138.355,"confidence":0.9760742,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1905936896800995},{"word":"it's","start":138.595,"end":138.995,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.17195630073547363},{"word":"still","start":138.995,"end":139.315,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.16505831480026245},{"word":"available","start":139.315,"end":139.815,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.1259573996067047},{"word":"under","start":140.48001,"end":140.8,"confidence":0.94140625,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.17755892872810364},{"word":"supa","start":140.8,"end":141.2,"confidence":0.8847656,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.19067129492759705},{"word":"network","start":141.2,"end":141.7,"confidence":0.79956055,"punctuated_word":"Network.","sentiment":"neutral","sentiment_score":0.2190544307231903},{"word":"so","start":142.08,"end":142.58,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1702623814344406},{"word":"if","start":143.12001,"end":143.36,"confidence":0.8618164,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.17816375195980072},{"word":"you","start":143.36,"end":143.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18561102449893951},{"word":"wish","start":143.52,"end":143.76001,"confidence":1.0,"punctuated_word":"wish","sentiment":"neutral","sentiment_score":0.16352200508117676},{"word":"to","start":143.76001,"end":143.92,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20308510959148407},{"word":"proceed","start":143.92,"end":144.32,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.19313721358776093},{"word":"with","start":144.32,"end":144.82,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1925902962684631},{"word":"activating","start":144.96,"end":145.46,"confidence":0.9921875,"punctuated_word":"activating","sentiment":"neutral","sentiment_score":0.1943640857934952},{"word":"the","start":145.52,"end":145.76001,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19139443337917328},{"word":"service","start":145.76001,"end":146.16,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.1408860683441162},{"word":"again","start":146.16,"end":146.32,"confidence":0.9980469,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.20673894882202148},{"word":"to","start":146.32,"end":146.56,"confidence":0.87060547,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18259714543819427},{"word":"the","start":146.56,"end":146.72,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16228295862674713},{"word":"address","start":146.72,"end":147.22,"confidence":0.99902344,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.16902515292167664},{"word":"you","start":147.76001,"end":147.92,"confidence":0.9819336,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17795127630233765},{"word":"can","start":147.92,"end":148.08,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.17305761575698853},{"word":"just","start":148.08,"end":148.58,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.17339731752872467},{"word":"place","start":148.64,"end":148.88,"confidence":0.99609375,"punctuated_word":"place","sentiment":"neutral","sentiment_score":0.12406425178050996},{"word":"an","start":148.88,"end":149.04001,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1604010909795761},{"word":"order","start":149.04001,"end":149.44,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.12313007563352583},{"word":"again","start":149.44,"end":149.68001,"confidence":0.99316406,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.14611157774925232},{"word":"via","start":149.68001,"end":150.0,"confidence":0.62890625,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.10434305667877196},{"word":"our","start":150.0,"end":150.08,"confidence":0.9316406,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.14382079243659973},{"word":"website","start":150.08,"end":150.58,"confidence":0.8666992,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":0.11585285514593124},{"word":"which","start":151.04001,"end":151.28,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.14530062675476074},{"word":"is","start":151.28,"end":151.6,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12617549300193787},{"word":"at","start":151.6,"end":152.1,"confidence":0.9790039,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.11506987363100052},{"word":"the","start":152.16,"end":152.40001,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13495567440986633},{"word":"airtel.net.au","start":152.40001,"end":154.08,"confidence":0.9430542,"punctuated_word":"airtel.net.au","sentiment":"neutral","sentiment_score":0.09320655465126038},{"word":"at","start":154.08,"end":154.16,"confidence":0.7973633,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.0904112234711647},{"word":"the","start":154.16,"end":154.32,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1233995482325554},{"word":"section","start":154.32,"end":154.82,"confidence":0.9980469,"punctuated_word":"section","sentiment":"neutral","sentiment_score":0.09439681470394136},{"word":"supa","start":154.88,"end":155.2,"confidence":0.9951172,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.08562371134757996},{"word":"network","start":155.2,"end":155.7,"confidence":0.9904785,"punctuated_word":"Network.","sentiment":"neutral","sentiment_score":0.08240395784378052},{"word":"yeah","start":159.305,"end":159.805,"confidence":0.9609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.017319530248641968},{"word":"actually","start":162.185,"end":162.58499,"confidence":0.9050293,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.015682730823755264},{"word":"we","start":162.58499,"end":162.825,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.01960349828004837},{"word":"prefer","start":162.825,"end":163.325,"confidence":0.9980469,"punctuated_word":"prefer","sentiment":"neutral","sentiment_score":0.057348549365997314},{"word":"over","start":163.465,"end":163.78499,"confidence":0.9658203,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.06289812922477722},{"word":"the","start":163.78499,"end":164.025,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03109007328748703},{"word":"website","start":164.025,"end":164.525,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.013918321579694748},{"word":"for","start":164.825,"end":165.065,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03666745498776436},{"word":"you","start":165.065,"end":165.22499,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02977113425731659},{"word":"to","start":165.22499,"end":165.385,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05086071416735649},{"word":"also","start":165.385,"end":165.885,"confidence":0.9970703,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.038917433470487595},{"word":"see","start":166.825,"end":167.065,"confidence":0.96972656,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.03697481006383896},{"word":"the","start":167.065,"end":167.465,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01621851697564125},{"word":"contract","start":167.465,"end":167.965,"confidence":0.9980469,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.020985569804906845},{"word":"terms","start":168.025,"end":168.345,"confidence":1.0,"punctuated_word":"terms","sentiment":"neutral","sentiment_score":0.02077214792370796},{"word":"and","start":168.345,"end":168.58499,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.033566515892744064},{"word":"condition","start":168.58499,"end":169.08499,"confidence":0.99316406,"punctuated_word":"condition.","sentiment":"neutral","sentiment_score":0.03966446965932846},{"word":"yeah","start":173.0,"end":173.5,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06545054912567139},{"word":"so","start":173.56,"end":173.8,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06346170604228973},{"word":"there","start":173.8,"end":174.04001,"confidence":0.9951172,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.0761553943157196},{"word":"you'll","start":174.04001,"end":174.28,"confidence":0.7409668,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.08652326464653015},{"word":"see","start":174.28,"end":174.6,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.09459803998470306},{"word":"the","start":174.6,"end":174.76001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05853661522269249},{"word":"available","start":174.76001,"end":175.26001,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.04946330562233925},{"word":"plans","start":175.40001,"end":175.88,"confidence":0.8161621,"punctuated_word":"plans.","sentiment":"neutral","sentiment_score":0.07246290147304535},{"word":"and","start":175.88,"end":176.38,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08167876303195953},{"word":"if","start":176.68001,"end":176.92,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07071533799171448},{"word":"you'll","start":176.92,"end":177.16,"confidence":0.9255371,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.05819569155573845},{"word":"be","start":177.16,"end":177.32,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04026850312948227},{"word":"needing","start":177.32,"end":177.64,"confidence":1.0,"punctuated_word":"needing","sentiment":"neutral","sentiment_score":0.028191812336444855},{"word":"a","start":177.64,"end":177.72,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.030927155166864395},{"word":"new","start":177.72,"end":178.04001,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.028810955584049225},{"word":"router","start":178.04001,"end":178.52,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.04317322000861168},{"word":"or","start":178.52,"end":179.02,"confidence":0.9316406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.050694432109594345},{"word":"which","start":179.16,"end":179.32,"confidence":0.5239258,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.04840337112545967},{"word":"is","start":179.32,"end":179.48,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.044968366622924805},{"word":"connected","start":179.48,"end":179.98,"confidence":0.9970703,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.03063291683793068},{"word":"to","start":180.04001,"end":180.28,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.041208088397979736},{"word":"the","start":180.28,"end":180.6,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.045956626534461975},{"word":"previous","start":180.6,"end":181.08,"confidence":1.0,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":0.035437289625406265},{"word":"one","start":181.08,"end":181.58,"confidence":0.99609375,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.058250535279512405},{"word":"we","start":181.88,"end":182.04001,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07224854826927185},{"word":"can","start":182.04001,"end":182.28,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0638839453458786},{"word":"check","start":182.28,"end":182.52,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.06569445878267288},{"word":"if","start":182.52,"end":182.68001,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.020487528294324875},{"word":"it's","start":182.68001,"end":182.92,"confidence":0.99560547,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.014079844579100609},{"word":"if","start":183.08,"end":183.24,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01138429343700409},{"word":"that's","start":183.24,"end":183.56,"confidence":0.9980469,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.001689329743385315},{"word":"still","start":183.56,"end":183.8,"confidence":0.98535156,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.028864458203315735},{"word":"working","start":183.8,"end":184.3,"confidence":0.9926758,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.0280180424451828},{"word":"yeah","start":187.365,"end":187.68501,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11318735778331757},{"word":"and","start":187.68501,"end":188.005,"confidence":0.9951172,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.09902498871088028},{"word":"the","start":188.005,"end":188.32501,"confidence":0.8833008,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09675969183444975},{"word":"contract","start":188.32501,"end":188.725,"confidence":0.99609375,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.11571282148361206},{"word":"term","start":188.725,"end":189.225,"confidence":0.9851074,"punctuated_word":"term.","sentiment":"neutral","sentiment_score":0.09714630246162416},{"word":"okay","start":192.16501,"end":192.565,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.30828380584716797},{"word":"thank","start":192.565,"end":192.725,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5148299932479858},{"word":"you","start":192.725,"end":193.125,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.518539547920227},{"word":"have","start":193.125,"end":193.285,"confidence":0.9790039,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6223421692848206},{"word":"a","start":193.285,"end":193.365,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6398957967758179},{"word":"great","start":193.365,"end":193.60501,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.6376784443855286},{"word":"day","start":193.60501,"end":193.925,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.6011875867843628},{"word":"bye","start":193.925,"end":194.425,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.23087705671787265}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Okay. Is this the first time that you called us? Okay. I see.\n\nCan I have your address, please, for me to check? Three one six Mhmm. Dash three seven r I sorry? R e I s. Mhmm.\n\nMhmm. I don't know. Mhmm. Mhmm. Okay.\n\nIs it NSW2762? Okay. Let me just repeat. Unit 306 Slash 37 Reeth Street, Tallaght. Okay.\n\n316 mhmm. Okay. So it's Unit 316 Slash 37 Rhee Street, Tallowayong, NSW 2762. Okay. Is it okay if I put your note?\n\nLet me just check the address. K. Hang on. Hello? Yes.\n\nThank you for waiting. So after checking the address, it it's still available under Supa Network. So if you wish to proceed with activating the service again to the address, you can just place an order again via our website, which is at the airtel.net.au at the section Supa Network. Yeah. Actually, we prefer over the website for you to also see the contract terms and condition.\n\nYeah. So there you'll see the available plans. And if you'll be needing a new router or which is connected to the previous one, we can check if it's if that's still working. Yeah. And the contract term.\n\nOkay. Thank you. Have a great day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.2707926034927368},{"text":"Good afternoon.","start":2.0,"end":2.74,"sentiment":"positive","sentiment_score":0.47851797938346863},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.7,"sentiment":"positive","sentiment_score":0.44483503699302673},{"text":"How can I assist you today?","start":5.8399997,"end":7.14,"sentiment":"positive","sentiment_score":0.4375562369823456},{"text":"Mhmm.","start":9.04,"end":9.54,"sentiment":"neutral","sentiment_score":0.012960704043507576}],"sentiment":"positive","sentiment_score":0.41058658512637897,"num_words":17,"start":1.68,"end":9.54},{"sentences":[{"text":"Mhmm.","start":15.04,"end":15.54,"sentiment":"neutral","sentiment_score":0.010547557845711708},{"text":"Okay.","start":15.825,"end":16.325,"sentiment":"neutral","sentiment_score":0.02782383933663368},{"text":"Is this the first time that you called us?","start":17.425,"end":19.685,"sentiment":"neutral","sentiment_score":0.013585376967158582},{"text":"Okay.","start":28.064999,"end":28.384998,"sentiment":"neutral","sentiment_score":-0.0001552226021885872},{"text":"I see.","start":28.384998,"end":28.98,"sentiment":"neutral","sentiment_score":0.008130070753395557}],"sentiment":"neutral","sentiment_score":0.012624622056526797,"num_words":14,"start":15.04,"end":28.98},{"sentences":[{"text":"Can I have your address, please, for me to check?","start":29.619999,"end":32.12,"sentiment":"neutral","sentiment_score":0.015937143936753273},{"text":"Three one six Mhmm.","start":35.46,"end":37.48,"sentiment":"neutral","sentiment_score":0.004661519778892398},{"text":"Dash three seven r I sorry?","start":39.54,"end":46.785,"sentiment":"neutral","sentiment_score":-0.004508345698316892},{"text":"R e I s.","start":50.525,"end":53.585,"sentiment":"neutral","sentiment_score":-0.006716217612847686},{"text":"Mhmm.","start":53.645,"end":54.145,"sentiment":"neutral","sentiment_score":0.0021990903187543154}],"sentiment":"neutral","sentiment_score":0.005052066566422582,"num_words":25,"start":29.619999,"end":54.145},{"sentences":[{"text":"Mhmm.","start":56.045002,"end":56.545002,"sentiment":"neutral","sentiment_score":0.0010424311039969325},{"text":"I don't know.","start":57.640003,"end":59.260002,"sentiment":"neutral","sentiment_score":-0.02208564740916093},{"text":"Mhmm.","start":59.32,"end":59.82,"sentiment":"neutral","sentiment_score":0.0002368128625676036},{"text":"Mhmm.","start":63.480003,"end":63.980003,"sentiment":"neutral","sentiment_score":0.0014556326204910874},{"text":"Okay.","start":64.12,"end":64.62,"sentiment":"neutral","sentiment_score":0.006504424382001162}],"sentiment":"neutral","sentiment_score":-0.008145377322632288,"num_words":7,"start":56.045002,"end":64.62},{"sentences":[{"text":"Is it NSW2762?","start":65.96,"end":69.340004,"sentiment":"neutral","sentiment_score":0.005559834806869428},{"text":"Okay.","start":71.315,"end":71.815,"sentiment":"neutral","sentiment_score":0.026747675612568855},{"text":"Let me just repeat.","start":72.19501,"end":73.255005,"sentiment":"neutral","sentiment_score":0.023958189878612757},{"text":"Unit 306 Slash 37 Reeth Street, Tallaght.","start":73.795006,"end":78.295006,"sentiment":"neutral","sentiment_score":0.008192907952304398},{"text":"Okay.","start":82.035,"end":82.435005,"sentiment":"neutral","sentiment_score":0.014957388862967491}],"sentiment":"neutral","sentiment_score":0.013222980254795402,"num_words":16,"start":65.96,"end":82.435005},{"sentences":[{"text":"316 mhmm.","start":82.435005,"end":85.59,"sentiment":"neutral","sentiment_score":0.01136811962351203},{"text":"Okay.","start":85.59,"end":86.09,"sentiment":"neutral","sentiment_score":0.02242271602153778},{"text":"So it's Unit 316 Slash 37 Rhee Street, Tallowayong, NSW 2762.","start":87.43,"end":95.37,"sentiment":"neutral","sentiment_score":0.02405773289501667},{"text":"Okay.","start":97.174995,"end":97.655,"sentiment":"neutral","sentiment_score":0.06527384370565414},{"text":"Is it okay if I put your note?","start":97.655,"end":99.174995,"sentiment":"neutral","sentiment_score":0.06285444367676973}],"sentiment":"neutral","sentiment_score":0.03816971348841553,"num_words":23,"start":82.435005,"end":99.174995},{"sentences":[{"text":"Let me just check the address.","start":99.174995,"end":100.634995,"sentiment":"neutral","sentiment_score":0.036639257023731865},{"text":"K.","start":102.615,"end":102.935,"sentiment":"neutral","sentiment_score":0.02403257042169571},{"text":"Hang on.","start":102.935,"end":103.674995,"sentiment":"neutral","sentiment_score":0.02627513464540243},{"text":"Hello?","start":131.715,"end":132.215,"sentiment":"neutral","sentiment_score":0.03685205802321434},{"text":"Yes.","start":134.035,"end":134.535,"sentiment":"neutral","sentiment_score":0.12236669659614564}],"sentiment":"neutral","sentiment_score":0.041421557861295616,"num_words":11,"start":99.174995,"end":134.535},{"sentences":[{"text":"Thank you for waiting.","start":134.675,"end":135.735,"sentiment":"neutral","sentiment_score":0.2805589884519577},{"text":"So after checking the address, it it's still available under Supa Network.","start":135.955,"end":141.7,"sentiment":"neutral","sentiment_score":0.17656234403451285},{"text":"So if you wish to proceed with activating the service again to the address, you can just place an order again via our website, which is at the airtel.net.au at the section Supa Network.","start":142.08,"end":155.7,"sentiment":"neutral","sentiment_score":0.14902158717022224},{"text":"Yeah.","start":159.305,"end":159.805,"sentiment":"neutral","sentiment_score":0.017319530248641968},{"text":"Actually, we prefer over the website for you to also see the contract terms and condition.","start":162.185,"end":169.08499,"sentiment":"neutral","sentiment_score":0.03280875436030328}],"sentiment":"neutral","sentiment_score":0.13208921859735873,"num_words":67,"start":134.675,"end":169.08499},{"sentences":[{"text":"Yeah.","start":173.0,"end":173.5,"sentiment":"neutral","sentiment_score":0.06545054912567139},{"text":"So there you'll see the available plans.","start":173.56,"end":175.88,"sentiment":"neutral","sentiment_score":0.07160017532961709},{"text":"And if you'll be needing a new router or which is connected to the previous one, we can check if it's if that's still working.","start":175.88,"end":184.3,"sentiment":"neutral","sentiment_score":0.04175454057753086},{"text":"Yeah.","start":187.365,"end":187.68501,"sentiment":"neutral","sentiment_score":0.11318735778331757},{"text":"And the contract term.","start":187.68501,"end":189.225,"sentiment":"neutral","sentiment_score":0.10216095112264156}],"sentiment":"neutral","sentiment_score":0.056114380345924905,"num_words":38,"start":173.0,"end":189.225},{"sentences":[{"text":"Okay.","start":192.16501,"end":192.565,"sentiment":"neutral","sentiment_score":0.30828380584716797},{"text":"Thank you.","start":192.565,"end":193.125,"sentiment":"positive","sentiment_score":0.5166847705841064},{"text":"Have a great day.","start":193.125,"end":193.925,"sentiment":"positive","sentiment_score":0.6252759993076324},{"text":"Bye.","start":193.925,"end":194.425,"sentiment":"neutral","sentiment_score":0.23087705671787265}],"sentiment":"positive","sentiment_score":0.5092043001204729,"num_words":8,"start":192.16501,"end":194.425}]}}]},{"alternatives":[{"transcript":"Hi, Maureen. I just need to connect my to the Internet services in my apartment. No. I've I was connected with you guys before, and then I got disconnected, and now I need to reconnect. Unit 316, Flat 37 Reis Street. That's R E I S. R E I S I S. Reis Street, Talawong, T A, L L, A W 0 N G. Yes. Correct. No. Unit 316. Yep. Yes. Correct. Yep. Do I need my debit card? Okay. Can I do it over the phone? Okay. Okay. Thank you. Okay. Thank you.","confidence":0.99609375,"words":[{"word":"hi","start":7.44,"end":7.68,"confidence":0.95825195,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.06893542408943176},{"word":"maureen","start":7.68,"end":8.18,"confidence":0.8499349,"punctuated_word":"Maureen.","sentiment":"neutral","sentiment_score":0.05262624472379685},{"word":"i","start":8.88,"end":9.04,"confidence":0.65478516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.027689499780535694},{"word":"just","start":9.04,"end":9.28,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.012638755142688751},{"word":"need","start":9.28,"end":9.44,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.007731325924396515},{"word":"to","start":9.44,"end":9.94,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0030588656663894653},{"word":"connect","start":10.0,"end":10.5,"confidence":0.9951172,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.0022005513310432434},{"word":"my","start":10.559999,"end":10.96,"confidence":0.9941406,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.008475277572870255},{"word":"to","start":11.5199995,"end":11.759999,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0250860583037138},{"word":"the","start":11.759999,"end":11.92,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.013597264885902405},{"word":"internet","start":11.92,"end":12.32,"confidence":0.9194336,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.015718374401330948},{"word":"services","start":12.32,"end":12.82,"confidence":0.9980469,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.01771560311317444},{"word":"in","start":12.88,"end":13.04,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.018742339685559273},{"word":"my","start":13.04,"end":13.28,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.00989428348839283},{"word":"apartment","start":13.28,"end":13.78,"confidence":0.99658203,"punctuated_word":"apartment.","sentiment":"neutral","sentiment_score":0.007545556873083115},{"word":"no","start":20.295,"end":20.695,"confidence":0.9946289,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.23139379918575287},{"word":"i've","start":20.695,"end":21.015,"confidence":0.9382324,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.21809165179729464},{"word":"i","start":21.255,"end":21.414999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24085454642772677},{"word":"was","start":21.414999,"end":21.654999,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1842175126075745},{"word":"connected","start":21.654999,"end":22.055,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.13047048449516296},{"word":"with","start":22.055,"end":22.294998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.11827926337718964},{"word":"you","start":22.294998,"end":22.454998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1541004180908203},{"word":"guys","start":22.454998,"end":22.695,"confidence":0.99902344,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.16198593378067017},{"word":"before","start":22.695,"end":23.195,"confidence":0.8486328,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":-0.13574093580245972},{"word":"and","start":23.654999,"end":23.814999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1630580574274063},{"word":"then","start":23.814999,"end":24.055,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.14099031686782837},{"word":"i","start":24.055,"end":24.134998,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2751752734184265},{"word":"got","start":24.134998,"end":24.375,"confidence":0.99609375,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2737555503845215},{"word":"disconnected","start":24.375,"end":24.875,"confidence":0.77246094,"punctuated_word":"disconnected,","sentiment":"neutral","sentiment_score":-0.2513282299041748},{"word":"and","start":25.015,"end":25.175,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.23108355700969696},{"word":"now","start":25.175,"end":25.335,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.24999022483825684},{"word":"i","start":25.335,"end":25.494999,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22847169637680056},{"word":"need","start":25.494999,"end":25.654999,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.218904048204422},{"word":"to","start":25.654999,"end":25.735,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2275771200656891},{"word":"reconnect","start":25.735,"end":26.235,"confidence":1.0,"punctuated_word":"reconnect.","sentiment":"neutral","sentiment_score":-0.20191963016986847},{"word":"unit","start":32.98,"end":33.46,"confidence":0.4741211,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.0016427310183644297},{"word":"316","start":33.46,"end":34.52,"confidence":0.87715656,"punctuated_word":"316,","sentiment":"neutral","sentiment_score":0.0044466303661465645},{"word":"flat","start":37.14,"end":37.64,"confidence":0.31347656,"punctuated_word":"Flat","sentiment":"neutral","sentiment_score":0.0074757980182766914},{"word":"37","start":37.7,"end":38.52,"confidence":0.9875488,"punctuated_word":"37","sentiment":"neutral","sentiment_score":0.007194709964096546},{"word":"reis","start":41.3,"end":41.775,"confidence":0.8161621,"punctuated_word":"Reis","sentiment":"neutral","sentiment_score":0.004083568695932627},{"word":"street","start":42.015003,"end":42.255,"confidence":0.7314453,"punctuated_word":"Street.","sentiment":"neutral","sentiment_score":0.0033318116329610348},{"word":"that's","start":42.255,"end":42.655003,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.00006629526615142822},{"word":"r","start":42.655003,"end":42.975002,"confidence":0.9921875,"punctuated_word":"R","sentiment":"neutral","sentiment_score":-0.003322460688650608},{"word":"e","start":42.975002,"end":43.215,"confidence":1.0,"punctuated_word":"E","sentiment":"neutral","sentiment_score":-0.004601522348821163},{"word":"i","start":43.215,"end":43.455,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00512726791203022},{"word":"s","start":43.455,"end":43.955,"confidence":0.8725586,"punctuated_word":"S.","sentiment":"neutral","sentiment_score":-0.007609673775732517},{"word":"r","start":47.215,"end":47.615,"confidence":0.5449219,"punctuated_word":"R","sentiment":"neutral","sentiment_score":-0.006025682203471661},{"word":"e","start":47.615,"end":47.855003,"confidence":1.0,"punctuated_word":"E","sentiment":"neutral","sentiment_score":-0.00520671671256423},{"word":"i","start":47.855003,"end":48.095,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0052011143416166306},{"word":"s","start":48.095,"end":48.595,"confidence":0.9658203,"punctuated_word":"S","sentiment":"neutral","sentiment_score":-0.00445470679551363},{"word":"i","start":52.335,"end":52.835,"confidence":0.60595703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.006707562133669853},{"word":"s","start":54.175003,"end":54.495003,"confidence":0.92822266,"punctuated_word":"S.","sentiment":"neutral","sentiment_score":0.00306140654720366},{"word":"reis","start":54.495003,"end":54.815002,"confidence":0.9880371,"punctuated_word":"Reis","sentiment":"neutral","sentiment_score":0.0029473048634827137},{"word":"street","start":54.815002,"end":55.315002,"confidence":0.9692383,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":0.0033923082519322634},{"word":"talawong","start":55.710003,"end":56.210003,"confidence":0.8713379,"punctuated_word":"Talawong,","sentiment":"neutral","sentiment_score":0.008042363449931145},{"word":"t","start":56.75,"end":57.23,"confidence":0.5073242,"punctuated_word":"T","sentiment":"neutral","sentiment_score":-0.002198586706072092},{"word":"a","start":57.23,"end":57.47,"confidence":0.97924805,"punctuated_word":"A,","sentiment":"neutral","sentiment_score":-0.004866670351475477},{"word":"l","start":57.47,"end":57.88,"confidence":0.99609375,"punctuated_word":"L","sentiment":"neutral","sentiment_score":-0.008797384798526764},{"word":"l","start":57.88,"end":58.29,"confidence":0.99609375,"punctuated_word":"L,","sentiment":"neutral","sentiment_score":-0.023744113743305206},{"word":"a","start":60.27,"end":60.59,"confidence":0.9819336,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.00029543135315179825},{"word":"w","start":60.59,"end":61.09,"confidence":0.99902344,"punctuated_word":"W","sentiment":"neutral","sentiment_score":0.0006232745945453644},{"word":"0","start":61.39,"end":61.71,"confidence":0.9941406,"punctuated_word":"0","sentiment":"neutral","sentiment_score":-0.0003665208350867033},{"word":"n","start":61.71,"end":61.95,"confidence":0.9980469,"punctuated_word":"N","sentiment":"neutral","sentiment_score":-0.0004945648834109306},{"word":"g","start":61.95,"end":62.45,"confidence":0.9995117,"punctuated_word":"G.","sentiment":"neutral","sentiment_score":-0.0008660245221108198},{"word":"yes","start":69.55,"end":69.95,"confidence":0.97436523,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02679765410721302},{"word":"correct","start":69.95,"end":70.395,"confidence":0.9995117,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.03982408344745636},{"word":"no","start":77.354996,"end":77.854996,"confidence":0.6779785,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.004260512534528971},{"word":"unit","start":78.875,"end":79.274994,"confidence":0.9921875,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.005022977478802204},{"word":"316","start":79.274994,"end":80.41499,"confidence":0.99088544,"punctuated_word":"316.","sentiment":"neutral","sentiment_score":0.010913874953985214},{"word":"yep","start":83.994995,"end":84.3,"confidence":0.9069824,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.012550543062388895},{"word":"yes","start":95.5,"end":95.9,"confidence":0.9904785,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.057752639055252075},{"word":"correct","start":95.9,"end":96.4,"confidence":0.99853516,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.07261432707309723},{"word":"yep","start":101.284996,"end":101.784996,"confidence":0.796875,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04432748258113861},{"word":"do","start":110.085,"end":110.205,"confidence":0.7158203,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.011865250766277311},{"word":"i","start":110.205,"end":110.325,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.026704439893364903},{"word":"need","start":110.325,"end":110.645,"confidence":0.9760742,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.025871092453598976},{"word":"my","start":110.645,"end":110.805,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.026142936199903488},{"word":"debit","start":110.805,"end":111.125,"confidence":0.6044922,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.031798310577869415},{"word":"card","start":111.125,"end":111.6,"confidence":0.970459,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":0.03226378932595253},{"word":"okay","start":158.125,"end":158.52501,"confidence":0.85009766,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04459516704082489},{"word":"can","start":158.52501,"end":158.685,"confidence":0.9980469,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.03046070784330368},{"word":"i","start":158.685,"end":158.845,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.034933097660541534},{"word":"do","start":158.845,"end":158.925,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.033703990280628204},{"word":"it","start":158.925,"end":159.325,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03308071196079254},{"word":"over","start":159.325,"end":159.645,"confidence":0.9970703,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.022872820496559143},{"word":"the","start":159.645,"end":159.80501,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00698259100317955},{"word":"phone","start":159.80501,"end":160.23,"confidence":0.9995117,"punctuated_word":"phone?","sentiment":"neutral","sentiment_score":0.01347331702709198},{"word":"okay","start":170.39,"end":170.89,"confidence":0.82958984,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.061149828135967255},{"word":"okay","start":186.23694,"end":186.73694,"confidence":0.92456055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11970389634370804},{"word":"thank","start":187.11693,"end":187.35693,"confidence":0.9838867,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.24606488645076752},{"word":"you","start":187.35693,"end":187.85693,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20571783185005188},{"word":"okay","start":190.23694,"end":190.73694,"confidence":0.98950195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.17044274508953094},{"word":"thank","start":190.87694,"end":191.19693,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3273457884788513},{"word":"you","start":191.19693,"end":191.69693,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.29543304443359375}],"paragraphs":{"transcript":"\nHi, Maureen. I just need to connect my to the Internet services in my apartment. No. I've I was connected with you guys before, and then I got disconnected, and now I need to reconnect. Unit 316, Flat 37 Reis Street.\n\nThat's R E I S. R E I S I S. Reis Street, Talawong, T A, L L, A W 0 N G. Yes. Correct.\n\nNo. Unit 316. Yep. Yes. Correct.\n\nYep. Do I need my debit card? Okay. Can I do it over the phone? Okay.\n\nOkay. Thank you. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":7.44,"end":8.18,"sentiment":"neutral","sentiment_score":0.060780834406614304},{"text":"I just need to connect my to the Internet services in my apartment.","start":8.88,"end":13.78,"sentiment":"neutral","sentiment_score":0.008175792888953136},{"text":"No.","start":20.295,"end":20.695,"sentiment":"neutral","sentiment_score":-0.23139379918575287},{"text":"I've I was connected with you guys before, and then I got disconnected, and now I need to reconnect.","start":20.695,"end":26.235,"sentiment":"neutral","sentiment_score":-0.20031549742347315},{"text":"Unit 316, Flat 37 Reis Street.","start":32.98,"end":42.255,"sentiment":"neutral","sentiment_score":0.004695874949296315}],"sentiment":"neutral","sentiment_score":-0.0922284396138133,"num_words":41,"start":7.44,"end":42.255},{"sentences":[{"text":"That's R E I S.","start":42.255,"end":43.955,"sentiment":"neutral","sentiment_score":-0.004118925891816616},{"text":"R E I S I S.","start":47.215,"end":54.495003,"sentiment":"neutral","sentiment_score":-0.004089062606605391},{"text":"Reis Street, Talawong, T A, L L, A W 0 N G.","start":54.495003,"end":62.45,"sentiment":"neutral","sentiment_score":-0.002169431943912059},{"text":"Yes.","start":69.55,"end":69.95,"sentiment":"neutral","sentiment_score":0.02679765410721302},{"text":"Correct.","start":69.95,"end":70.395,"sentiment":"neutral","sentiment_score":0.03982408344745636}],"sentiment":"neutral","sentiment_score":-0.00018161803483963013,"num_words":25,"start":42.255,"end":70.395},{"sentences":[{"text":"No.","start":77.354996,"end":77.854996,"sentiment":"neutral","sentiment_score":0.004260512534528971},{"text":"Unit 316.","start":78.875,"end":80.41499,"sentiment":"neutral","sentiment_score":0.00796842621639371},{"text":"Yep.","start":83.994995,"end":84.3,"sentiment":"neutral","sentiment_score":0.012550543062388895},{"text":"Yes.","start":95.5,"end":95.9,"sentiment":"neutral","sentiment_score":0.057752639055252075},{"text":"Correct.","start":95.9,"end":96.4,"sentiment":"neutral","sentiment_score":0.07261432707309723}],"sentiment":"neutral","sentiment_score":0.027185812359675765,"num_words":6,"start":77.354996,"end":96.4},{"sentences":[{"text":"Yep.","start":101.284996,"end":101.784996,"sentiment":"neutral","sentiment_score":0.04432748258113861},{"text":"Do I need my debit card?","start":110.085,"end":111.6,"sentiment":"neutral","sentiment_score":0.02577430320282777},{"text":"Okay.","start":158.125,"end":158.52501,"sentiment":"neutral","sentiment_score":0.04459516704082489},{"text":"Can I do it over the phone?","start":158.52501,"end":160.23,"sentiment":"neutral","sentiment_score":0.025072462324585234},{"text":"Okay.","start":170.39,"end":170.89,"sentiment":"neutral","sentiment_score":0.061149828135967255}],"sentiment":"neutral","sentiment_score":0.030014095827937126,"num_words":16,"start":101.284996,"end":170.89},{"sentences":[{"text":"Okay.","start":186.23694,"end":186.73694,"sentiment":"neutral","sentiment_score":0.11970389634370804},{"text":"Thank you.","start":187.11693,"end":187.85693,"sentiment":"neutral","sentiment_score":0.2258913591504097},{"text":"Okay.","start":190.23694,"end":190.73694,"sentiment":"neutral","sentiment_score":0.17044274508953094},{"text":"Thank you.","start":190.87694,"end":191.69693,"sentiment":"neutral","sentiment_score":0.31138941645622253}],"sentiment":"neutral","sentiment_score":0.2274513654410839,"num_words":6,"start":186.23694,"end":191.69693}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi, Maureen. I just\n\nChannel 0: Mhmm.\n\nChannel 1: need to connect my to the Internet services in my apartment.\n\nChannel 0: Mhmm. Okay. Is this the first time that you called us?\n\nChannel 1: No. I've I was connected with you guys before, and then I got disconnected, and now I need to reconnect.\n\nChannel 0: Okay. I see. Can I have your address, please, for me to check?\n\nChannel 1: Unit 316,\n\nChannel 0: Three one six Mhmm.\n\nChannel 1: Flat 37\n\nChannel 0: Dash three seven\n\nChannel 1: Reis Street. That's R E I S.\n\nChannel 0: r I sorry?\n\nChannel 1: R E I S\n\nChannel 0: R e\n\nChannel 1: I\n\nChannel 0: I s. Mhmm.\n\nChannel 1: S. Reis Street, Talawong,\n\nChannel 0: Mhmm.\n\nChannel 1: T A, L\n\nChannel 0: I\n\nChannel 1: L,\n\nChannel 0: don't know. Mhmm.\n\nChannel 1: A W 0 N G.\n\nChannel 0: Mhmm. Okay. Is it NSW2762?\n\nChannel 1: Yes. Correct.\n\nChannel 0: Okay. Let me just repeat. Unit 306 Slash 37 Reeth\n\nChannel 1: No.\n\nChannel 0: Street, Tallaght.\n\nChannel 1: Unit 316.\n\nChannel 0: Okay. 316\n\nChannel 1: Yep.\n\nChannel 0: mhmm. Okay. So it's Unit 316 Slash 37 Rhee Street, Tallowayong, NSW 2762.\n\nChannel 1: Yes. Correct.\n\nChannel 0: Okay. Is it okay if I put your note? Let me just check the address.\n\nChannel 1: Yep.\n\nChannel 0: K. Hang on.\n\nChannel 1: Do I need my debit card?\n\nChannel 0: Hello? Yes. Thank you for waiting. So after checking the address, it it's still available under Supa Network. So if you wish to proceed with activating the service again to the address, you can just place an order again via our website, which is at the airtel.net.au at the section Supa Network.\n\nChannel 1: Okay. Can I do it\n\nChannel 0: Yeah.\n\nChannel 1: over the phone?\n\nChannel 0: Actually, we prefer over the website for you to also see the contract terms and condition.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So there you'll see the available plans. And if you'll be needing a new router or which is connected to the previous one, we can check if it's if that's still working.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Yeah. And the contract term.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Okay. Thank you. Have a great day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.2707926034927368},{"text":"Good afternoon.","start":2.0,"end":2.74,"sentiment":"positive","sentiment_score":0.47851797938346863},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.7,"sentiment":"positive","sentiment_score":0.44483503699302673},{"text":"How can I assist you today?","start":5.8399997,"end":7.14,"sentiment":"positive","sentiment_score":0.4375562369823456}],"sentiment":"positive","sentiment_score":0.4354382026940584,"channel":0,"num_words":16,"start":1.68,"end":7.14},{"sentences":[{"text":"Hi, Maureen.","start":7.44,"end":8.18,"sentiment":"neutral","sentiment_score":0.060780834406614304},{"text":"I just","start":8.88,"end":9.28,"sentiment":"neutral","sentiment_score":0.007525372318923472}],"sentiment":"neutral","sentiment_score":0.03415310336276889,"channel":1,"num_words":4,"start":7.44,"end":9.28},{"sentences":[{"text":"Mhmm.","start":9.04,"end":9.54,"sentiment":"neutral","sentiment_score":0.012960704043507576}],"sentiment":"neutral","sentiment_score":0.012960704043507576,"channel":0,"num_words":1,"start":9.04,"end":9.54},{"sentences":[{"text":"need to connect my to the Internet services in my apartment.","start":9.28,"end":13.78,"sentiment":"neutral","sentiment_score":0.008294051174413074}],"sentiment":"neutral","sentiment_score":0.008294051174413074,"channel":1,"num_words":11,"start":9.28,"end":13.78},{"sentences":[{"text":"Mhmm.","start":15.04,"end":15.54,"sentiment":"neutral","sentiment_score":0.010547557845711708},{"text":"Okay.","start":15.825,"end":16.325,"sentiment":"neutral","sentiment_score":0.02782383933663368},{"text":"Is this the first time that you called us?","start":17.425,"end":19.685,"sentiment":"neutral","sentiment_score":0.013585376967158582}],"sentiment":"neutral","sentiment_score":0.014603617262433876,"channel":0,"num_words":11,"start":15.04,"end":19.685},{"sentences":[{"text":"No.","start":20.295,"end":20.695,"sentiment":"neutral","sentiment_score":-0.23139379918575287},{"text":"I've I was connected with you guys before, and then I got disconnected, and now I need to reconnect.","start":20.695,"end":26.235,"sentiment":"neutral","sentiment_score":-0.20031549742347315}],"sentiment":"neutral","sentiment_score":-0.20186941251158713,"channel":1,"num_words":20,"start":20.295,"end":26.235},{"sentences":[{"text":"Okay.","start":28.064999,"end":28.384998,"sentiment":"neutral","sentiment_score":-0.0001552226021885872},{"text":"I see.","start":28.384998,"end":28.98,"sentiment":"neutral","sentiment_score":0.008130070753395557},{"text":"Can I have your address, please, for me to check?","start":29.619999,"end":32.12,"sentiment":"neutral","sentiment_score":0.015937143936753273}],"sentiment":"neutral","sentiment_score":0.013498181405548867,"channel":0,"num_words":13,"start":28.064999,"end":32.12},{"sentences":[{"text":"Unit 316,","start":32.98,"end":34.52,"sentiment":"neutral","sentiment_score":0.003044680692255497}],"sentiment":"neutral","sentiment_score":0.003044680692255497,"channel":1,"num_words":2,"start":32.98,"end":34.52},{"sentences":[{"text":"Three one six Mhmm.","start":35.46,"end":37.48,"sentiment":"neutral","sentiment_score":0.004661519778892398}],"sentiment":"neutral","sentiment_score":0.004661519778892398,"channel":0,"num_words":4,"start":35.46,"end":37.48},{"sentences":[{"text":"Flat 37","start":37.14,"end":38.52,"sentiment":"neutral","sentiment_score":0.007335253991186619}],"sentiment":"neutral","sentiment_score":0.007335253991186619,"channel":1,"num_words":2,"start":37.14,"end":38.52},{"sentences":[{"text":"Dash three seven","start":39.54,"end":40.76,"sentiment":"neutral","sentiment_score":0.006459925944606463}],"sentiment":"neutral","sentiment_score":0.006459925944606463,"channel":0,"num_words":3,"start":39.54,"end":40.76},{"sentences":[{"text":"Reis Street.","start":41.3,"end":42.255,"sentiment":"neutral","sentiment_score":0.0037076901644468307},{"text":"That's R E I S.","start":42.255,"end":43.955,"sentiment":"neutral","sentiment_score":-0.004118925891816616}],"sentiment":"neutral","sentiment_score":-0.0018827498757413455,"channel":1,"num_words":7,"start":41.3,"end":43.955},{"sentences":[{"text":"r I sorry?","start":45.485,"end":46.785,"sentiment":"neutral","sentiment_score":-0.015476617341240248}],"sentiment":"neutral","sentiment_score":-0.015476617341240248,"channel":0,"num_words":3,"start":45.485,"end":46.785},{"sentences":[{"text":"R E I S","start":47.215,"end":48.595,"sentiment":"neutral","sentiment_score":-0.005222055013291538}],"sentiment":"neutral","sentiment_score":-0.005222055013291538,"channel":1,"num_words":4,"start":47.215,"end":48.595},{"sentences":[{"text":"R e","start":50.525,"end":51.345,"sentiment":"neutral","sentiment_score":-0.005665722768753767}],"sentiment":"neutral","sentiment_score":-0.005665722768753767,"channel":0,"num_words":2,"start":50.525,"end":51.345},{"sentences":[{"text":"I","start":52.335,"end":52.835,"sentiment":"neutral","sentiment_score":-0.006707562133669853}],"sentiment":"neutral","sentiment_score":-0.006707562133669853,"channel":1,"num_words":1,"start":52.335,"end":52.835},{"sentences":[{"text":"I s.","start":52.845,"end":53.585,"sentiment":"neutral","sentiment_score":-0.007766712456941605},{"text":"Mhmm.","start":53.645,"end":54.145,"sentiment":"neutral","sentiment_score":0.0021990903187543154}],"sentiment":"neutral","sentiment_score":-0.004444778198376298,"channel":0,"num_words":3,"start":52.845,"end":54.145},{"sentences":[{"text":"S.","start":54.175003,"end":54.495003,"sentiment":"neutral","sentiment_score":0.00306140654720366},{"text":"Reis Street, Talawong,","start":54.495003,"end":56.210003,"sentiment":"neutral","sentiment_score":0.0047939921884487076}],"sentiment":"neutral","sentiment_score":0.0043608457781374454,"channel":1,"num_words":4,"start":54.175003,"end":56.210003},{"sentences":[{"text":"Mhmm.","start":56.045002,"end":56.545002,"sentiment":"neutral","sentiment_score":0.0010424311039969325}],"sentiment":"neutral","sentiment_score":0.0010424311039969325,"channel":0,"num_words":1,"start":56.045002,"end":56.545002},{"sentences":[{"text":"T A, L","start":56.75,"end":57.88,"sentiment":"neutral","sentiment_score":-0.005287547285358111}],"sentiment":"neutral","sentiment_score":-0.005287547285358111,"channel":1,"num_words":3,"start":56.75,"end":57.88},{"sentences":[{"text":"I","start":57.640003,"end":58.140003,"sentiment":"neutral","sentiment_score":-0.012237243354320526}],"sentiment":"neutral","sentiment_score":-0.012237243354320526,"channel":0,"num_words":1,"start":57.640003,"end":58.140003},{"sentences":[{"text":"L,","start":57.88,"end":58.29,"sentiment":"neutral","sentiment_score":-0.023744113743305206}],"sentiment":"neutral","sentiment_score":-0.023744113743305206,"channel":1,"num_words":1,"start":57.88,"end":58.29},{"sentences":[{"text":"don't know.","start":58.2,"end":59.260002,"sentiment":"neutral","sentiment_score":-0.027009849436581135},{"text":"Mhmm.","start":59.32,"end":59.82,"sentiment":"neutral","sentiment_score":0.0002368128625676036}],"sentiment":"neutral","sentiment_score":-0.01792762867019822,"channel":0,"num_words":3,"start":58.2,"end":59.82},{"sentences":[{"text":"A W 0 N G.","start":60.27,"end":62.45,"sentiment":"neutral","sentiment_score":-0.00016168085858225822}],"sentiment":"neutral","sentiment_score":-0.00016168085858225822,"channel":1,"num_words":5,"start":60.27,"end":62.45},{"sentences":[{"text":"Mhmm.","start":63.480003,"end":63.980003,"sentiment":"neutral","sentiment_score":0.0014556326204910874},{"text":"Okay.","start":64.12,"end":64.62,"sentiment":"neutral","sentiment_score":0.006504424382001162},{"text":"Is it NSW2762?","start":65.96,"end":69.340004,"sentiment":"neutral","sentiment_score":0.005559834806869428}],"sentiment":"neutral","sentiment_score":0.004927912284620107,"channel":0,"num_words":5,"start":63.480003,"end":69.340004},{"sentences":[{"text":"Yes.","start":69.55,"end":69.95,"sentiment":"neutral","sentiment_score":0.02679765410721302},{"text":"Correct.","start":69.95,"end":70.395,"sentiment":"neutral","sentiment_score":0.03982408344745636}],"sentiment":"neutral","sentiment_score":0.03331086877733469,"channel":1,"num_words":2,"start":69.55,"end":70.395},{"sentences":[{"text":"Okay.","start":71.315,"end":71.815,"sentiment":"neutral","sentiment_score":0.026747675612568855},{"text":"Let me just repeat.","start":72.19501,"end":73.255005,"sentiment":"neutral","sentiment_score":0.023958189878612757},{"text":"Unit 306 Slash 37 Reeth","start":73.795006,"end":77.395004,"sentiment":"neutral","sentiment_score":0.009646920766681433}],"sentiment":"neutral","sentiment_score":0.017081503896042703,"channel":0,"num_words":10,"start":71.315,"end":77.395004},{"sentences":[{"text":"No.","start":77.354996,"end":77.854996,"sentiment":"neutral","sentiment_score":0.004260512534528971}],"sentiment":"neutral","sentiment_score":0.004260512534528971,"channel":1,"num_words":1,"start":77.354996,"end":77.854996},{"sentences":[{"text":"Street, Tallaght.","start":77.395004,"end":78.295006,"sentiment":"neutral","sentiment_score":0.004557875916361809}],"sentiment":"neutral","sentiment_score":0.004557875916361809,"channel":0,"num_words":2,"start":77.395004,"end":78.295006},{"sentences":[{"text":"Unit 316.","start":78.875,"end":80.41499,"sentiment":"neutral","sentiment_score":0.00796842621639371}],"sentiment":"neutral","sentiment_score":0.00796842621639371,"channel":1,"num_words":2,"start":78.875,"end":80.41499},{"sentences":[{"text":"Okay.","start":82.035,"end":82.435005,"sentiment":"neutral","sentiment_score":0.014957388862967491},{"text":"316","start":82.435005,"end":83.43,"sentiment":"neutral","sentiment_score":0.010773234069347382}],"sentiment":"neutral","sentiment_score":0.012865311466157436,"channel":0,"num_words":2,"start":82.035,"end":83.43},{"sentences":[{"text":"Yep.","start":83.994995,"end":84.3,"sentiment":"neutral","sentiment_score":0.012550543062388895}],"sentiment":"neutral","sentiment_score":0.012550543062388895,"channel":1,"num_words":1,"start":83.994995,"end":84.3},{"sentences":[{"text":"mhmm.","start":85.11,"end":85.59,"sentiment":"neutral","sentiment_score":0.011963005177676678},{"text":"Okay.","start":85.59,"end":86.09,"sentiment":"neutral","sentiment_score":0.02242271602153778},{"text":"So it's Unit 316 Slash 37 Rhee Street, Tallowayong, NSW 2762.","start":87.43,"end":95.37,"sentiment":"neutral","sentiment_score":0.02405773289501667}],"sentiment":"neutral","sentiment_score":0.02300159869572291,"channel":0,"num_words":13,"start":85.11,"end":95.37},{"sentences":[{"text":"Yes.","start":95.5,"end":95.9,"sentiment":"neutral","sentiment_score":0.057752639055252075},{"text":"Correct.","start":95.9,"end":96.4,"sentiment":"neutral","sentiment_score":0.07261432707309723}],"sentiment":"neutral","sentiment_score":0.06518348306417465,"channel":1,"num_words":2,"start":95.5,"end":96.4},{"sentences":[{"text":"Okay.","start":97.174995,"end":97.655,"sentiment":"neutral","sentiment_score":0.06527384370565414},{"text":"Is it okay if I put your note?","start":97.655,"end":99.174995,"sentiment":"neutral","sentiment_score":0.06285444367676973},{"text":"Let me just check the address.","start":99.174995,"end":100.634995,"sentiment":"neutral","sentiment_score":0.036639257023731865}],"sentiment":"neutral","sentiment_score":0.05252966235081355,"channel":0,"num_words":15,"start":97.174995,"end":100.634995},{"sentences":[{"text":"Yep.","start":101.284996,"end":101.784996,"sentiment":"neutral","sentiment_score":0.04432748258113861}],"sentiment":"neutral","sentiment_score":0.04432748258113861,"channel":1,"num_words":1,"start":101.284996,"end":101.784996},{"sentences":[{"text":"K.","start":102.615,"end":102.935,"sentiment":"neutral","sentiment_score":0.02403257042169571},{"text":"Hang on.","start":102.935,"end":103.674995,"sentiment":"neutral","sentiment_score":0.02627513464540243}],"sentiment":"neutral","sentiment_score":0.02552761323750019,"channel":0,"num_words":3,"start":102.615,"end":103.674995},{"sentences":[{"text":"Do I need my debit card?","start":110.085,"end":111.6,"sentiment":"neutral","sentiment_score":0.02577430320282777}],"sentiment":"neutral","sentiment_score":0.02577430320282777,"channel":1,"num_words":6,"start":110.085,"end":111.6},{"sentences":[{"text":"Hello?","start":131.715,"end":132.215,"sentiment":"neutral","sentiment_score":0.03685205802321434},{"text":"Yes.","start":134.035,"end":134.535,"sentiment":"neutral","sentiment_score":0.12236669659614564},{"text":"Thank you for waiting.","start":134.675,"end":135.735,"sentiment":"neutral","sentiment_score":0.2805589884519577},{"text":"So after checking the address, it it's still available under Supa Network.","start":135.955,"end":141.7,"sentiment":"neutral","sentiment_score":0.17656234403451285},{"text":"So if you wish to proceed with activating the service again to the address, you can just place an order again via our website, which is at the airtel.net.au at the section Supa Network.","start":142.08,"end":155.7,"sentiment":"neutral","sentiment_score":0.14902158717022224}],"sentiment":"neutral","sentiment_score":0.16282570770440194,"channel":0,"num_words":52,"start":131.715,"end":155.7},{"sentences":[{"text":"Okay.","start":158.125,"end":158.52501,"sentiment":"neutral","sentiment_score":0.04459516704082489},{"text":"Can I do it","start":158.52501,"end":159.325,"sentiment":"neutral","sentiment_score":0.03304462693631649}],"sentiment":"neutral","sentiment_score":0.03535473495721817,"channel":1,"num_words":5,"start":158.125,"end":159.325},{"sentences":[{"text":"Yeah.","start":159.305,"end":159.805,"sentiment":"neutral","sentiment_score":0.017319530248641968}],"sentiment":"neutral","sentiment_score":0.017319530248641968,"channel":0,"num_words":1,"start":159.305,"end":159.805},{"sentences":[{"text":"over the phone?","start":159.325,"end":160.23,"sentiment":"neutral","sentiment_score":0.014442909508943558}],"sentiment":"neutral","sentiment_score":0.014442909508943558,"channel":1,"num_words":3,"start":159.325,"end":160.23},{"sentences":[{"text":"Actually, we prefer over the website for you to also see the contract terms and condition.","start":162.185,"end":169.08499,"sentiment":"neutral","sentiment_score":0.03280875436030328}],"sentiment":"neutral","sentiment_score":0.03280875436030328,"channel":0,"num_words":16,"start":162.185,"end":169.08499},{"sentences":[{"text":"Okay.","start":170.39,"end":170.89,"sentiment":"neutral","sentiment_score":0.061149828135967255}],"sentiment":"neutral","sentiment_score":0.061149828135967255,"channel":1,"num_words":1,"start":170.39,"end":170.89},{"sentences":[{"text":"Yeah.","start":173.0,"end":173.5,"sentiment":"neutral","sentiment_score":0.06545054912567139},{"text":"So there you'll see the available plans.","start":173.56,"end":175.88,"sentiment":"neutral","sentiment_score":0.07160017532961709},{"text":"And if you'll be needing a new router or which is connected to the previous one, we can check if it's if that's still working.","start":175.88,"end":184.3,"sentiment":"neutral","sentiment_score":0.04175454057753086}],"sentiment":"neutral","sentiment_score":0.04880349366276553,"channel":0,"num_words":33,"start":173.0,"end":184.3},{"sentences":[{"text":"Okay.","start":186.23694,"end":186.73694,"sentiment":"neutral","sentiment_score":0.11970389634370804},{"text":"Thank you.","start":187.11693,"end":187.85693,"sentiment":"neutral","sentiment_score":0.2258913591504097}],"sentiment":"neutral","sentiment_score":0.19049553821484247,"channel":1,"num_words":3,"start":186.23694,"end":187.85693},{"sentences":[{"text":"Yeah.","start":187.365,"end":187.68501,"sentiment":"neutral","sentiment_score":0.11318735778331757},{"text":"And the contract term.","start":187.68501,"end":189.225,"sentiment":"neutral","sentiment_score":0.10216095112264156}],"sentiment":"neutral","sentiment_score":0.10436623245477676,"channel":0,"num_words":5,"start":187.365,"end":189.225},{"sentences":[{"text":"Okay.","start":190.23694,"end":190.73694,"sentiment":"neutral","sentiment_score":0.17044274508953094},{"text":"Thank you.","start":190.87694,"end":191.69693,"sentiment":"neutral","sentiment_score":0.31138941645622253}],"sentiment":"neutral","sentiment_score":0.2644071926673253,"channel":1,"num_words":3,"start":190.23694,"end":191.69693},{"sentences":[{"text":"Okay.","start":192.16501,"end":192.565,"sentiment":"neutral","sentiment_score":0.30828380584716797},{"text":"Thank you.","start":192.565,"end":193.125,"sentiment":"positive","sentiment_score":0.5166847705841064},{"text":"Have a great day.","start":193.125,"end":193.925,"sentiment":"positive","sentiment_score":0.6252759993076324},{"text":"Bye.","start":193.925,"end":194.425,"sentiment":"neutral","sentiment_score":0.23087705671787265}],"sentiment":"positive","sentiment_score":0.5092043001204729,"channel":0,"num_words":8,"start":192.16501,"end":194.425}]},"summary":{"result":"success","short":"A customer calls Airtel tech support to reconnect their internet services after being disconnected from a previous call. The representative asks for the customer's address and confirms the address and the contract terms and conditions. The representative also suggests the customer place an order on the Airtel.au website to see the contract terms and conditions and check if a new router is available."},"intents":{"segments":[{"text":"just need to connect my to the Internet services in my apartment. Mhmm. Okay.","start_word":20,"end_word":33,"intents":[{"intent":"Reconnect internet services","confidence_score":0.008988019}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2707926034927368},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.443090945482254},{"text":"Hi, Maureen. I Mhmm. just need to connect my to the Internet services in my apartment. Mhmm. Okay. Is this the first time that you called us? No. I've I was connected with you guys before, and then I got disconnected, and now I need to reconnect. Okay. I see. Can I have your address, please, for me to check? Unit 316, Three one six Mhmm. Flat 37 Dash three seven Reis Street. That's R E I S. r I sorry? R E I S R e I I s. Mhmm. S. Reis Street, Talawong, Mhmm. T A, L I L, don't know. Mhmm. A W 0 N G. Mhmm. Okay. Is it NSW2762? Yes. Correct. Okay. Let me just repeat. Unit 306 Slash 37 Reeth No. Street, Tallaght. Unit 316. Okay. 316 Yep. mhmm. Okay. So it's Unit 316 Slash 37 Rhee Street, Tallowayong, NSW 2762. Yes. Correct. Okay. Is it okay if I put your note? Let me just check the address. Yep. K. Hang on. Do I need my debit card? Hello? Yes. Thank you for waiting. So after checking the address, it it's still available under Supa Network. So if you wish to proceed with activating the service again to the address, you can just place an order again via our website, which is at the airtel.net.au at the section Supa Network. Okay. Can I do it Yeah. over the phone? Actually, we prefer over the website for you to also see the contract terms and condition. Okay. Yeah. So there you'll see the available plans. And if you'll be needing a new router or which is connected to the previous one, we can check if it's if that's still working. Okay. Thank you. Yeah. And the contract term. Okay. Thank you. Okay.","start_word":16,"end_word":312,"sentiment":"neutral","sentiment_score":0.035905174911022186},{"text":"Thank you. Have a great day.","start_word":313,"end_word":318,"sentiment":"positive","sentiment_score":0.5882328748703003},{"text":"Bye.","start_word":319,"end_word":319,"sentiment":"neutral","sentiment_score":0.3078758716583252}],"average":{"sentiment":"neutral","sentiment_score":0.06534361791895113}}}}