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Can you send me a screenshot via WhatsApp or email response to the email? Okay. Sure. Okay. TP Link ID and password. This is the I think it's asking for a default username and password of the router. You can also see that underneath your router. No. Can you see username and password? Yeah. Hang on. Let me just check. Okay. I see. Can you try to are you connected with the router's Wi Fi even though it has no Internet yet? Yeah. Yeah. Can we connect to the router's Wi Fi first? Because we cannot access the router's interface if we're not connected to the router. Okay. How about the 2.4 g? Okay. I'll try to connect on that one. Okay. Hang on. Let me just check. Yeah. On your end, it's working fine. It says user is online again. But this is the status of your account even though before you're not connected. But now it's not working? Okay. So mhmm. It's it's still Tippa Link e seven z e zero? Okay. Yeah. Yeah. I think this is the wife your Wi Fi network now. Yeah. That's correct. Since it accept the password because every router has a different password. So that means that is the yeah. Your Wi Fi name. So your Internet is working fine now? Yeah. K. Yeah. Can we try it? Mhmm. Sure. First, to double check. Sure. Mhmm. Mhmm. Now let's just try to browse or something. Great. Yeah. You're all set now. If you're into any issues yet or have more questions, feel free to give us a call anytime. You're welcome. Bye. 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Good morning. This is Maureen from Ertel. Mhmm. Mhmm.\n\nMhmm. Mhmm. Can I have a screenshot of it for me to have a referral? Yeah. Okay.\n\nYeah. Can you send me a screenshot via WhatsApp or email response to the email? Okay. Sure. Okay.\n\nTP Link ID and password. This is the I think it's asking for a default username and password of the router. You can also see that underneath your router. No. Can you see username and password?\n\nYeah. Hang on. Let me just check. Okay. I see.\n\nCan you try to are you connected with the router's Wi Fi even though it has no Internet yet? Yeah. Yeah. Can we connect to the router's Wi Fi first? Because we cannot access the router's interface if we're not connected to the router.\n\nOkay. How about the 2.4 g? Okay. I'll try to connect on that one. Okay.\n\nHang on. Let me just check. Yeah. On your end, it's working fine. It says user is online again.\n\nBut this is the status of your account even though before you're not connected. 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This is Addison from 16 Shoreline Drive in Rhodes, New South Wales. You called me earlier and sent me the troubleshooting instructions. Yep. Yep. So I just wanted to confirm, I've tried your instructions, like, adjusting like, typing the IP address in the portal of following the instructions. I'm still getting the same issue, I'm afraid. Now what instead of saying connected without Internet on the on the port on the Wi Fi settings, it says unable to connect to this network. But I went through the whole process, and when it did the connection testing, it said it was working. But when I tried to log in to the actual network, it, yeah, it says unable to connect. So yep. Yeah. Sure. Yeah. Sure. Sure. Yep. Because it did take me to the, like, the last one. It said, I'll log in to bind the router to your TP Link ID. I'm not I'm not sure what, yeah, if if I'm supposed to log in with this or, like, if they if it's relevant. But, yeah, that's pretty much where I'm at right now. Cool. Did you want me to send the screenshot to the WhatsApp? Yep. Alright. So I'm just sending it to the WhatsApp now because it's because I have WhatsApp up. Yep. Yep. Yep. So that'll show you what my, yeah, what my screen is. And then you'll also see that I have YouTube open on the right just as like, to test it. It wasn't connecting yet. Oh, the date. Oh, yep. Yep. Alright. I'll give that a try then. So just the so the the SSID, that thing? Or Username and password. On the router itself? Yep. Is it the t p dash link, the thing, E7 underscore E7EO? Yep. Yep. No. I'm yeah. Right now. Off right now, I was trying I'm not connecting to anything. I was trying to connect to the router, but it's yeah. Yep. Yep. Alright. Yep. So the the five g network that I was just connect that I was just trying to connect to is not even showing up anymore on the WiFi. It's only coming up with the non five g versions. Yeah. Do I just connect the 2.4 g? Let me have a look. No. No. Only the only the one without dash five five g. Okay. Yeah. Okay. So this one works because I just refreshed YouTube and then YouTube opened. So that worked. But yeah. Yeah. The video YouTube video is playing. I don't know if you can hear it. Yep. Yep. Because that yeah. That seems to work fine. Yep. Yep. Right now it's working. Yeah. So it's because so with the with the with the Wi Fi networks, the one that I was like, the one I was trying to connect to before had underscore five g on it. This one is the same network but without underscore five g. So I don't know if that affects it or if I just continue to use this one or because the yeah. So the yeah. T p n e seven e zero, that one. Yes. Yes. Okay. So I can just continue to use this one? Yep. Okay. Right. Okay. Yep. Okay. Sweet. Alright. I'll try to on the so far so good on the laptop. Let me just try like, I've got website for you. I'll try YouTube again. Yep. So okay. YouTube's opening. Okay. So so far, so good on the laptop. Alright. I'll give it an I'm just gonna give it a quick try on the phone. I'll see if that works. Yep. Yep. Alright. Seems to connect. No problems. And and YouTube opens. That's good. Alright. It should be yeah. It looks perfectly fine. Okay. Sweet. Yeah. Looks good. Awesome. No worries. Awesome. Thank you so much. Take care. See you. 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Maureen. This is Addison from 16 Shoreline Drive in Rhodes, New South Wales. You called me earlier and sent me the troubleshooting instructions. Yep. Yep.\n\nSo I just wanted to confirm, I've tried your instructions, like, adjusting like, typing the IP address in the portal of following the instructions. I'm still getting the same issue, I'm afraid. Now what instead of saying connected without Internet on the on the port on the Wi Fi settings, it says unable to connect to this network. But I went through the whole process, and when it did the connection testing, it said it was working. But when I tried to log in to the actual network, it, yeah, it says unable to connect.\n\nSo yep. Yeah. Sure. Yeah. Sure.\n\nSure. Yep. Because it did take me to the, like, the last one. It said, I'll log in to bind the router to your TP Link ID. I'm not I'm not sure what, yeah, if if I'm supposed to log in with this or, like, if they if it's relevant.\n\nBut, yeah, that's pretty much where I'm at right now. Cool. Did you want me to send the screenshot to the WhatsApp? Yep. Alright.\n\nSo I'm just sending it to the WhatsApp now because it's because I have WhatsApp up. Yep. Yep. Yep. So that'll show you what my, yeah, what my screen is.\n\nAnd then you'll also see that I have YouTube open on the right just as like, to test it. It wasn't connecting yet. Oh, the date. Oh, yep. Yep.\n\nAlright. I'll give that a try then. So just the so the the SSID, that thing? Or Username and password. On the router itself?\n\nYep. Is it the t p dash link, the thing, E7 underscore E7EO? Yep. Yep. No.\n\nI'm yeah. Right now. Off right now, I was trying I'm not connecting to anything. I was trying to connect to the router, but it's yeah. Yep.\n\nYep. Alright. Yep. So the the five g network that I was just connect that I was just trying to connect to is not even showing up anymore on the WiFi. It's only coming up with the non five g versions.\n\nYeah. Do I just connect the 2.4 g? Let me have a look. No. No.\n\nOnly the only the one without dash five five g. Okay. Yeah. Okay. So this one works because I just refreshed YouTube and then YouTube opened.\n\nSo that worked. But yeah. Yeah. The video YouTube video is playing. I don't know if you can hear it.\n\nYep. Yep. Because that yeah. That seems to work fine. Yep.\n\nYep. Right now it's working. Yeah. So it's because so with the with the with the Wi Fi networks, the one that I was like, the one I was trying to connect to before had underscore five g on it. This one is the same network but without underscore five g.\n\nSo I don't know if that affects it or if I just continue to use this one or because the yeah. So the yeah. T p n e seven e zero, that one. Yes. Yes.\n\nOkay. So I can just continue to use this one? Yep. Okay. Right.\n\nOkay. Yep. Okay. Sweet. Alright.\n\nI'll try to on the so far so good on the laptop. Let me just try like, I've got website for you. I'll try YouTube again. Yep. So okay.\n\nYouTube's opening. Okay. So so far, so good on the laptop. Alright. I'll give it an I'm just gonna give it a quick try on the phone.\n\nI'll see if that works. Yep. Yep. Alright. Seems to connect.\n\nNo problems. And and YouTube opens. That's good. Alright. It should be yeah.\n\nIt looks perfectly fine. Okay. Sweet. Yeah. Looks good.\n\nAwesome. No worries. Awesome. Thank you so much. Take care.\n\nSee you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":4.64,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.09048199653625488},{"text":"This is Addison from 16 Shoreline Drive in Rhodes, New South Wales.","start":5.3599997,"end":9.46,"sentiment":"neutral","sentiment_score":0.06042049949367841},{"text":"You called me earlier and sent me the troubleshooting instructions.","start":9.5199995,"end":12.42,"sentiment":"neutral","sentiment_score":0.010869089327752591},{"text":"Yep.","start":14.375,"end":14.535,"sentiment":"neutral","sentiment_score":0.05900118872523308},{"text":"Yep.","start":14.535,"end":14.934999,"sentiment":"neutral","sentiment_score":0.0809287577867508}],"sentiment":"neutral","sentiment_score":0.044408877953313865,"num_words":26,"start":4.64,"end":14.934999},{"sentences":[{"text":"So I just wanted to confirm, I've tried your instructions, like, adjusting like, typing the IP address in the portal of following the instructions.","start":14.934999,"end":23.515,"sentiment":"neutral","sentiment_score":0.030320461218555767},{"text":"I'm still getting the same issue, I'm afraid.","start":23.814999,"end":26.154999,"sentiment":"negative","sentiment_score":-0.43746642023324966},{"text":"Now what instead of saying connected without Internet on the on the port on the Wi Fi settings, it says unable to connect to this network.","start":26.57,"end":35.15,"sentiment":"negative","sentiment_score":-0.3955616526878797},{"text":"But I went through the whole process, and when it did the connection testing, it said it was working.","start":36.489998,"end":42.385,"sentiment":"neutral","sentiment_score":-0.17469207471922824},{"text":"But when I tried to log in to the actual network, it, yeah, it says unable to connect.","start":42.845,"end":48.364998,"sentiment":"negative","sentiment_score":-0.4082212696472804}],"sentiment":"neutral","sentiment_score":-0.24972395300865174,"num_words":95,"start":14.934999,"end":48.364998},{"sentences":[{"text":"So yep.","start":48.364998,"end":49.265,"sentiment":"neutral","sentiment_score":-0.18523456901311874},{"text":"Yeah.","start":52.91,"end":53.149998,"sentiment":"neutral","sentiment_score":0.01263643428683281},{"text":"Sure.","start":53.149998,"end":53.649998,"sentiment":"neutral","sentiment_score":0.011674363166093826},{"text":"Yeah.","start":54.35,"end":54.59,"sentiment":"neutral","sentiment_score":0.025821244344115257},{"text":"Sure.","start":54.59,"end":54.91,"sentiment":"neutral","sentiment_score":0.06373980641365051}],"sentiment":"neutral","sentiment_score":-0.04276621496925751,"num_words":6,"start":48.364998,"end":54.91},{"sentences":[{"text":"Sure.","start":54.91,"end":55.41,"sentiment":"neutral","sentiment_score":0.0778016522526741},{"text":"Yep.","start":58.35,"end":58.67,"sentiment":"neutral","sentiment_score":0.06636255979537964},{"text":"Because it did take me to the, like, the last one.","start":58.67,"end":61.39,"sentiment":"neutral","sentiment_score":-0.07743582806803963},{"text":"It said, I'll log in to bind the router to your TP Link ID.","start":61.39,"end":65.07,"sentiment":"neutral","sentiment_score":-0.09036919581038612},{"text":"I'm not I'm not sure what, yeah, if if I'm supposed to log in with this or, like, if they if it's relevant.","start":65.07,"end":72.244995,"sentiment":"neutral","sentiment_score":-0.19468164314394412}],"sentiment":"neutral","sentiment_score":-0.12900952860713005,"num_words":50,"start":54.91,"end":72.244995},{"sentences":[{"text":"But, yeah, that's pretty much where I'm at right now.","start":72.244995,"end":74.645,"sentiment":"neutral","sentiment_score":-0.07833228595554828},{"text":"Cool.","start":74.645,"end":75.125,"sentiment":"neutral","sentiment_score":0.230197936296463},{"text":"Did you want me to send the screenshot to the WhatsApp?","start":75.125,"end":77.545,"sentiment":"neutral","sentiment_score":0.07931182025508447},{"text":"Yep.","start":85.29,"end":85.79,"sentiment":"neutral","sentiment_score":0.08512517064809799},{"text":"Alright.","start":85.93,"end":86.25,"sentiment":"neutral","sentiment_score":0.10797694325447084}],"sentiment":"neutral","sentiment_score":0.021350300560394924,"num_words":24,"start":72.244995,"end":86.25},{"sentences":[{"text":"So I'm just sending it to the WhatsApp now because it's because I have WhatsApp up.","start":86.25,"end":89.369995,"sentiment":"neutral","sentiment_score":0.10365589940920472},{"text":"Yep.","start":89.369995,"end":89.869995,"sentiment":"neutral","sentiment_score":0.12491440027952194},{"text":"Yep.","start":90.01,"end":90.33,"sentiment":"neutral","sentiment_score":0.13079950213432312},{"text":"Yep.","start":90.33,"end":90.83,"sentiment":"neutral","sentiment_score":0.15060564875602722},{"text":"So that'll show you what my, yeah, what my screen is.","start":90.97,"end":93.865,"sentiment":"neutral","sentiment_score":0.19266001202843405}],"sentiment":"neutral","sentiment_score":0.13946913580099743,"num_words":30,"start":86.25,"end":93.865},{"sentences":[{"text":"And then you'll also see that I have YouTube open on the right just as like, to test it.","start":93.865,"end":98.765,"sentiment":"neutral","sentiment_score":0.08317475373807706},{"text":"It wasn't connecting yet.","start":98.905,"end":100.284996,"sentiment":"neutral","sentiment_score":-0.17315790057182312},{"text":"Oh, the date.","start":112.079994,"end":112.82,"sentiment":"neutral","sentiment_score":0.00340392937262853},{"text":"Oh, yep.","start":115.35999,"end":115.84,"sentiment":"neutral","sentiment_score":0.03264065831899643},{"text":"Yep.","start":115.84,"end":116.159996,"sentiment":"neutral","sentiment_score":0.1032182201743126}],"sentiment":"neutral","sentiment_score":0.036772415298840094,"num_words":29,"start":93.865,"end":116.159996},{"sentences":[{"text":"Alright.","start":116.159996,"end":116.399994,"sentiment":"neutral","sentiment_score":0.13447701930999756},{"text":"I'll give that a try then.","start":116.399994,"end":117.759995,"sentiment":"neutral","sentiment_score":0.1004210722943147},{"text":"So just the so the the SSID, that thing?","start":117.759995,"end":122.765,"sentiment":"neutral","sentiment_score":0.0042669497844245695},{"text":"Or Username and password.","start":122.765,"end":130.865,"sentiment":"neutral","sentiment_score":-0.0007906925166025758},{"text":"On the router itself?","start":132.125,"end":133.425,"sentiment":"neutral","sentiment_score":0.005870777415111661}],"sentiment":"neutral","sentiment_score":0.03315526419707263,"num_words":24,"start":116.159996,"end":133.425},{"sentences":[{"text":"Yep.","start":135.43,"end":135.93,"sentiment":"neutral","sentiment_score":0.05212850496172905},{"text":"Is it the t p dash link, the thing, E7 underscore E7EO?","start":136.87,"end":142.63,"sentiment":"neutral","sentiment_score":0.024217267520725727},{"text":"Yep.","start":142.63,"end":143.13,"sentiment":"neutral","sentiment_score":0.028346186503767967},{"text":"Yep.","start":144.23,"end":144.73,"sentiment":"neutral","sentiment_score":0.03374791145324707},{"text":"No.","start":162.285,"end":162.60501,"sentiment":"neutral","sentiment_score":-0.11150217056274414}],"sentiment":"neutral","sentiment_score":0.018332977662794292,"num_words":16,"start":135.43,"end":162.60501},{"sentences":[{"text":"I'm yeah.","start":162.60501,"end":163.24501,"sentiment":"neutral","sentiment_score":-0.08004141971468925},{"text":"Right now.","start":163.24501,"end":163.68,"sentiment":"neutral","sentiment_score":-0.07403035089373589},{"text":"Off right now, I was trying I'm not connecting to anything.","start":163.84,"end":166.87999,"sentiment":"neutral","sentiment_score":-0.14006221294403076},{"text":"I was trying to connect to the router, but it's yeah.","start":166.87999,"end":169.85999,"sentiment":"neutral","sentiment_score":-0.15542318333279004},{"text":"Yep.","start":174.56,"end":175.06,"sentiment":"neutral","sentiment_score":-0.11619800329208374}],"sentiment":"neutral","sentiment_score":-0.13609929272422083,"num_words":27,"start":162.60501,"end":175.06},{"sentences":[{"text":"Yep.","start":181.175,"end":181.675,"sentiment":"neutral","sentiment_score":-0.027597716078162193},{"text":"Alright.","start":181.895,"end":182.295,"sentiment":"neutral","sentiment_score":-0.003905685152858496},{"text":"Yep.","start":182.295,"end":182.795,"sentiment":"neutral","sentiment_score":0.017037924379110336},{"text":"So the the five g network that I was just connect that I was just trying to connect to is not even showing up anymore on the WiFi.","start":197.46,"end":204.68,"sentiment":"neutral","sentiment_score":-0.24465558092508996},{"text":"It's only coming up with the non five g versions.","start":204.98,"end":207.54,"sentiment":"neutral","sentiment_score":-0.19835299849510193}],"sentiment":"neutral","sentiment_score":-0.21581345677330363,"num_words":41,"start":181.175,"end":207.54},{"sentences":[{"text":"Yeah.","start":207.54,"end":208.04,"sentiment":"neutral","sentiment_score":-0.03599439561367035},{"text":"Do I just connect the 2.4 g?","start":209.575,"end":213.655,"sentiment":"neutral","sentiment_score":-0.022109721388135637},{"text":"Let me have a look.","start":213.655,"end":214.795,"sentiment":"neutral","sentiment_score":-0.013718483224511146},{"text":"No.","start":219.815,"end":220.315,"sentiment":"neutral","sentiment_score":-0.12828847765922546},{"text":"No.","start":220.535,"end":220.98,"sentiment":"neutral","sentiment_score":-0.14968642592430115}],"sentiment":"neutral","sentiment_score":-0.03582198433578014,"num_words":15,"start":207.54,"end":220.98},{"sentences":[{"text":"Only the only the one without dash five five g.","start":221.22,"end":225.0,"sentiment":"neutral","sentiment_score":-0.10406602397561074},{"text":"Okay.","start":228.5,"end":229.0,"sentiment":"neutral","sentiment_score":0.01987848244607449},{"text":"Yeah.","start":229.22,"end":229.72,"sentiment":"neutral","sentiment_score":0.03827102482318878},{"text":"Okay.","start":262.805,"end":263.125,"sentiment":"neutral","sentiment_score":0.060179926455020905},{"text":"So this one works because I just refreshed YouTube and then YouTube opened.","start":263.125,"end":267.065,"sentiment":"neutral","sentiment_score":0.11294013978197025}],"sentiment":"neutral","sentiment_score":0.020995808120530386,"num_words":26,"start":221.22,"end":267.065},{"sentences":[{"text":"So that worked.","start":267.525,"end":268.425,"sentiment":"neutral","sentiment_score":0.13118717074394226},{"text":"But yeah.","start":269.285,"end":270.345,"sentiment":"neutral","sentiment_score":0.03082602471113205},{"text":"Yeah.","start":270.88498,"end":271.205,"sentiment":"neutral","sentiment_score":0.044135525822639465},{"text":"The video YouTube video is playing.","start":271.205,"end":272.965,"sentiment":"neutral","sentiment_score":-0.0251982348660628},{"text":"I don't know if you can hear it.","start":272.965,"end":274.345,"sentiment":"neutral","sentiment_score":-0.09212715178728104}],"sentiment":"neutral","sentiment_score":-0.019442876800894737,"num_words":20,"start":267.525,"end":274.345},{"sentences":[{"text":"Yep.","start":277.05002,"end":277.55002,"sentiment":"neutral","sentiment_score":0.02340596914291382},{"text":"Yep.","start":279.93,"end":280.01,"sentiment":"neutral","sentiment_score":0.05690905451774597},{"text":"Because that yeah.","start":280.01,"end":280.65,"sentiment":"neutral","sentiment_score":0.07527634004751842},{"text":"That seems to work fine.","start":280.65,"end":281.95,"sentiment":"neutral","sentiment_score":0.16846371293067933},{"text":"Yep.","start":284.89,"end":285.39,"sentiment":"neutral","sentiment_score":0.16657908260822296}],"sentiment":"neutral","sentiment_score":0.11954924464225769,"num_words":11,"start":277.05002,"end":285.39},{"sentences":[{"text":"Yep.","start":287.69,"end":288.19,"sentiment":"neutral","sentiment_score":0.08950545638799667},{"text":"Right now it's working.","start":297.015,"end":298.05502,"sentiment":"neutral","sentiment_score":-0.07067043799906969},{"text":"Yeah.","start":298.05502,"end":298.55502,"sentiment":"neutral","sentiment_score":0.0327671580016613},{"text":"So it's because so with the with the with the Wi Fi networks, the one that I was like, the one I was trying to connect to before had underscore five g on it.","start":299.255,"end":313.01,"sentiment":"neutral","sentiment_score":-0.0315390092539875},{"text":"This one is the same network but without underscore five g.","start":313.07,"end":317.025,"sentiment":"neutral","sentiment_score":-0.08033572950146416}],"sentiment":"neutral","sentiment_score":-0.041498597583496104,"num_words":51,"start":287.69,"end":317.025},{"sentences":[{"text":"So I don't know if that affects it or if I just continue to use this one or because the yeah.","start":317.10498,"end":324.065,"sentiment":"neutral","sentiment_score":-0.07134153073032697},{"text":"So the yeah.","start":324.065,"end":328.865,"sentiment":"neutral","sentiment_score":-0.00380398224418362},{"text":"T p n e seven e zero, that one.","start":328.865,"end":330.785,"sentiment":"neutral","sentiment_score":0.0029123761794633335},{"text":"Yes.","start":330.785,"end":331.025,"sentiment":"neutral","sentiment_score":0.024554453790187836},{"text":"Yes.","start":331.025,"end":331.525,"sentiment":"neutral","sentiment_score":0.029252171516418457}],"sentiment":"neutral","sentiment_score":-0.04084474517564688,"num_words":35,"start":317.10498,"end":331.525},{"sentences":[{"text":"Okay.","start":338.69,"end":339.01,"sentiment":"neutral","sentiment_score":0.0384722501039505},{"text":"So I can just continue to use this one?","start":339.01,"end":341.17,"sentiment":"neutral","sentiment_score":0.051298677921295166},{"text":"Yep.","start":341.17,"end":341.67,"sentiment":"neutral","sentiment_score":0.0736381933093071},{"text":"Okay.","start":342.93002,"end":343.43002,"sentiment":"neutral","sentiment_score":0.0922435075044632},{"text":"Right.","start":350.125,"end":350.625,"sentiment":"neutral","sentiment_score":0.04988805949687958}],"sentiment":"neutral","sentiment_score":0.05507154705432745,"num_words":13,"start":338.69,"end":350.625},{"sentences":[{"text":"Okay.","start":353.005,"end":353.505,"sentiment":"neutral","sentiment_score":0.028524065390229225},{"text":"Yep.","start":355.085,"end":355.585,"sentiment":"neutral","sentiment_score":0.06014600396156311},{"text":"Okay.","start":355.805,"end":356.205,"sentiment":"neutral","sentiment_score":0.09478573501110076},{"text":"Sweet.","start":356.205,"end":356.525,"sentiment":"neutral","sentiment_score":0.1659776270389557},{"text":"Alright.","start":356.525,"end":356.845,"sentiment":"neutral","sentiment_score":0.159193754196167}],"sentiment":"neutral","sentiment_score":0.10172543711960316,"num_words":5,"start":353.005,"end":356.845},{"sentences":[{"text":"I'll try to on the so far so good on the laptop.","start":356.845,"end":361.66,"sentiment":"neutral","sentiment_score":0.20653871074318886},{"text":"Let me just try like, I've got website for you.","start":361.66,"end":364.14,"sentiment":"neutral","sentiment_score":0.05230131223797798},{"text":"I'll try YouTube again.","start":364.14,"end":365.36002,"sentiment":"neutral","sentiment_score":0.027385775465518236},{"text":"Yep.","start":369.02002,"end":369.52002,"sentiment":"neutral","sentiment_score":0.06988110393285751},{"text":"So okay.","start":369.98,"end":370.7,"sentiment":"neutral","sentiment_score":0.08450766652822495}],"sentiment":"neutral","sentiment_score":0.1155143858672216,"num_words":29,"start":356.845,"end":370.7},{"sentences":[{"text":"YouTube's opening.","start":370.7,"end":371.76,"sentiment":"neutral","sentiment_score":0.07219194248318672},{"text":"Okay.","start":375.495,"end":375.735,"sentiment":"neutral","sentiment_score":0.12100419402122498},{"text":"So so far, so good on the laptop.","start":375.735,"end":377.255,"sentiment":"neutral","sentiment_score":0.3040198087692261},{"text":"Alright.","start":377.255,"end":377.57498,"sentiment":"neutral","sentiment_score":0.2085689008235931},{"text":"I'll give it an I'm just gonna give it a quick try on the phone.","start":377.57498,"end":381.035,"sentiment":"neutral","sentiment_score":0.13705089588960012}],"sentiment":"neutral","sentiment_score":0.18377329215959268,"num_words":27,"start":370.7,"end":381.035},{"sentences":[{"text":"I'll see if that works.","start":381.57498,"end":382.695,"sentiment":"neutral","sentiment_score":0.07461383044719697},{"text":"Yep.","start":382.695,"end":383.095,"sentiment":"neutral","sentiment_score":0.07189692556858063},{"text":"Yep.","start":383.095,"end":383.595,"sentiment":"neutral","sentiment_score":0.06641468405723572},{"text":"Alright.","start":393.05,"end":393.53,"sentiment":"neutral","sentiment_score":0.1133405864238739},{"text":"Seems to connect.","start":393.53,"end":394.25,"sentiment":"neutral","sentiment_score":0.10914105425278346}],"sentiment":"neutral","sentiment_score":0.08655859191309322,"num_words":11,"start":381.57498,"end":394.25},{"sentences":[{"text":"No problems.","start":394.25,"end":394.91,"sentiment":"neutral","sentiment_score":0.17391132563352585},{"text":"And and YouTube opens.","start":397.53,"end":402.41,"sentiment":"neutral","sentiment_score":0.13332955911755562},{"text":"That's good.","start":402.41,"end":403.15,"sentiment":"positive","sentiment_score":0.37743768095970154},{"text":"Alright.","start":403.21,"end":403.69,"sentiment":"neutral","sentiment_score":0.31961309909820557},{"text":"It should be yeah.","start":403.69,"end":405.895,"sentiment":"positive","sentiment_score":0.3467055410146713}],"sentiment":"neutral","sentiment_score":0.2571116548318129,"num_words":13,"start":394.25,"end":405.895},{"sentences":[{"text":"It looks perfectly fine.","start":405.895,"end":407.255,"sentiment":"positive","sentiment_score":0.414548896253109},{"text":"Okay.","start":407.255,"end":407.655,"sentiment":"neutral","sentiment_score":0.2477291226387024},{"text":"Sweet.","start":407.655,"end":408.135,"sentiment":"neutral","sentiment_score":0.29109206795692444},{"text":"Yeah.","start":408.135,"end":408.455,"sentiment":"neutral","sentiment_score":0.29602986574172974},{"text":"Looks good.","start":408.455,"end":409.195,"sentiment":"positive","sentiment_score":0.48082955181598663}],"sentiment":"positive","sentiment_score":0.3838561938868629,"num_words":9,"start":405.895,"end":409.195},{"sentences":[{"text":"Awesome.","start":411.335,"end":411.835,"sentiment":"positive","sentiment_score":0.456482470035553},{"text":"No worries.","start":416.53696,"end":417.17694,"sentiment":"neutral","sentiment_score":0.24231791496276855},{"text":"Awesome.","start":417.17694,"end":417.49695,"sentiment":"neutral","sentiment_score":0.28211748600006104},{"text":"Thank you so much.","start":417.49695,"end":418.39694,"sentiment":"positive","sentiment_score":0.8773524016141891},{"text":"Take care.","start":421.25696,"end":421.81696,"sentiment":"positive","sentiment_score":0.6688338816165924}],"sentiment":"positive","sentiment_score":0.6070313155651093,"num_words":10,"start":411.335,"end":421.81696},{"sentences":[{"text":"See you.","start":421.81696,"end":422.29694,"sentiment":"positive","sentiment_score":0.5118465721607208},{"text":"Bye.","start":422.29694,"end":422.79694,"sentiment":"neutral","sentiment_score":-0.08714568614959717}],"sentiment":"neutral","sentiment_score":0.3121824860572815,"num_words":3,"start":421.81696,"end":422.79694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Ertel.\n\nChannel 1: Hi, Maureen. This is Addison\n\nChannel 0: Mhmm.\n\nChannel 1: from 16 Shoreline Drive in Rhodes, New South Wales. You called me earlier\n\nChannel 0: Mhmm.\n\nChannel 1: and sent me the troubleshooting instructions.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. Yep. So I just wanted to confirm, I've tried your instructions, like, adjusting like, typing the IP address in the portal of following the instructions. I'm still getting the same issue, I'm afraid. Now what instead of saying connected without Internet on the on the port on the Wi Fi settings, it says unable to connect to this network.\n\nBut I went through the whole process, and when it did the connection testing, it said it was working. But when I tried to log in to the actual network, it, yeah, it says unable to connect. So yep.\n\nChannel 0: Mhmm. Can I have a screenshot of it for me to have\n\nChannel 1: Yeah.\n\nChannel 0: a\n\nChannel 1: Sure.\n\nChannel 0: referral?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Sure. Sure. Yep. Because it did take me to the, like, the last one. It said, I'll log in to bind the router to your TP Link ID.\n\nI'm not I'm not sure what, yeah, if if I'm supposed to log in with this or, like, if they if it's relevant. But, yeah, that's pretty much where I'm at right now. Cool. Did you want me to send the\n\nChannel 0: Okay.\n\nChannel 1: screenshot to the WhatsApp?\n\nChannel 0: Yeah. Can you send me a screenshot via WhatsApp or email response to the email?\n\nChannel 1: Yep. Alright. So I'm just sending it to the WhatsApp now because it's because I have WhatsApp\n\nChannel 0: Okay.\n\nChannel 1: up.\n\nChannel 0: Sure.\n\nChannel 1: Yep. Yep. Yep. So that'll show you what my, yeah, what my screen is. And then you'll also see that I have YouTube open on the right just as like, to test it.\n\nIt wasn't connecting yet.\n\nChannel 0: Okay. TP Link ID and password. This is the I think it's asking for a default username and password of the router. You can\n\nChannel 1: Oh, the\n\nChannel 0: also\n\nChannel 1: date.\n\nChannel 0: see that underneath your router.\n\nChannel 1: Oh, yep. Yep. Alright. I'll give that a try then. So just the so the the SSID, that thing?\n\nOr\n\nChannel 0: No. Can you see username and password?\n\nChannel 1: Username and password. On the router itself?\n\nChannel 0: Yeah.\n\nChannel 1: Yep. Is it the t p dash link, the thing, E7 underscore E7EO? Yep. Yep.\n\nChannel 0: Hang on. Let me just check. Okay. I see. Can you try to are you connected with the router's Wi Fi even though it has no Internet yet?\n\nChannel 1: No. I'm yeah. Right now. Off right now,\n\nChannel 0: Yeah.\n\nChannel 1: I was trying I'm not connecting to anything. I was trying to connect to the router, but it's yeah.\n\nChannel 0: Yeah. Can we connect to the router's Wi Fi first? Because\n\nChannel 1: Yep.\n\nChannel 0: we cannot access the router's interface if we're not connected to the router.\n\nChannel 1: Yep. Alright. Yep.\n\nChannel 0: Okay.\n\nChannel 1: So the the five g network that I was just connect that I was just trying to connect to is not even showing up anymore on the WiFi. It's only coming up with the non five g versions. Yeah.\n\nChannel 0: How\n\nChannel 1: Do I\n\nChannel 0: about\n\nChannel 1: just connect\n\nChannel 0: the 2.4 g?\n\nChannel 1: the 2.4 g? Let me have a look. No. No. Only the only the one without dash five five g.\n\nChannel 0: Okay. I'll try to connect on that one.\n\nChannel 1: Okay. Yeah. Okay. So this one works because I just refreshed YouTube and then YouTube opened. So that worked.\n\nBut yeah. Yeah. The video YouTube video is playing. I don't know if you can hear it.\n\nChannel 0: Okay. Hang on. Let me just\n\nChannel 1: Yep.\n\nChannel 0: check.\n\nChannel 1: Yep. Because that yeah. That seems to work\n\nChannel 0: Yeah.\n\nChannel 1: fine.\n\nChannel 0: On your end, it's working fine. It\n\nChannel 1: Yep.\n\nChannel 0: says user is online again.\n\nChannel 1: Yep.\n\nChannel 0: But this is the status of your account even though before you're not connected. But now it's not working?\n\nChannel 1: Right now it's working. Yeah. So it's\n\nChannel 0: Okay.\n\nChannel 1: because so with the with\n\nChannel 0: So\n\nChannel 1: the with the Wi Fi networks, the one that I\n\nChannel 0: mhmm.\n\nChannel 1: was like, the one I was trying to connect to before had underscore five g on it. This one is the same network but without underscore five g. So I don't know if that affects it or if I just continue to use this one or because the yeah.\n\nChannel 0: It's\n\nChannel 1: So the\n\nChannel 0: it's still Tippa Link e seven z\n\nChannel 1: yeah.\n\nChannel 0: e\n\nChannel 1: T\n\nChannel 0: zero?\n\nChannel 1: p n e seven e zero, that one. Yes. Yes.\n\nChannel 0: Okay. Yeah. Yeah. I think this is the wife your Wi Fi network now.\n\nChannel 1: Okay. So I can just continue to use this one? Yep.\n\nChannel 0: Yeah. That's\n\nChannel 1: Okay.\n\nChannel 0: correct. Since it accept the password because every router has a different password. So\n\nChannel 1: Right.\n\nChannel 0: that means that is the yeah. Your\n\nChannel 1: Okay.\n\nChannel 0: Wi Fi name.\n\nChannel 1: Yep. Okay. Sweet.\n\nChannel 0: So\n\nChannel 1: Alright.\n\nChannel 0: your\n\nChannel 1: I'll\n\nChannel 0: Internet\n\nChannel 1: try to\n\nChannel 0: is working fine now?\n\nChannel 1: on the so far so good on the laptop. Let me just try\n\nChannel 0: Yeah.\n\nChannel 1: like, I've got website\n\nChannel 0: K.\n\nChannel 1: for you.\n\nChannel 0: Yeah.\n\nChannel 1: I'll try YouTube\n\nChannel 0: Can we\n\nChannel 1: again.\n\nChannel 0: try it? Mhmm. Sure. First, to double check.\n\nChannel 1: Yep. So okay. YouTube's opening. Okay. So so far, so good on the laptop.\n\nAlright. I'll give it an I'm just gonna give it a quick try on the phone. I'll see\n\nChannel 0: Sure.\n\nChannel 1: if that\n\nChannel 0: Mhmm.\n\nChannel 1: works. Yep. Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: Alright. Seems to connect. No problems.\n\nChannel 0: Now\n\nChannel 1: And\n\nChannel 0: let's just try to browse or something.\n\nChannel 1: and YouTube opens. That's good. Alright. It should be yeah. It looks perfectly fine.\n\nOkay. Sweet. Yeah. Looks\n\nChannel 0: Great.\n\nChannel 1: good.\n\nChannel 0: Yeah. You're all set now. If\n\nChannel 1: Awesome.\n\nChannel 0: you're into any issues yet or have more questions, feel free to give us a call anytime.\n\nChannel 1: No worries. Awesome. Thank you so much.\n\nChannel 0: You're welcome. Bye. Have a great day.\n\nChannel 1: Take care. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.76,"sentiment":"neutral","sentiment_score":0.13707539439201355},{"text":"Good morning.","start":1.76,"end":2.3999999,"sentiment":"positive","sentiment_score":0.3731204569339752},{"text":"This is Maureen from Ertel.","start":2.3999999,"end":4.1,"sentiment":"neutral","sentiment_score":0.17005778551101686}],"sentiment":"neutral","sentiment_score":0.21670065447688103,"channel":0,"num_words":8,"start":1.28,"end":4.1},{"sentences":[{"text":"Hi, Maureen.","start":4.64,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.09048199653625488},{"text":"This is Addison","start":5.3599997,"end":6.24,"sentiment":"neutral","sentiment_score":0.0627826489508152}],"sentiment":"neutral","sentiment_score":0.07386238798499108,"channel":1,"num_words":5,"start":4.64,"end":6.24},{"sentences":[{"text":"Mhmm.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.053663887083530426}],"sentiment":"neutral","sentiment_score":0.053663887083530426,"channel":0,"num_words":1,"start":6.0,"end":6.5},{"sentences":[{"text":"from 16 Shoreline Drive in Rhodes, New South Wales.","start":6.24,"end":9.46,"sentiment":"neutral","sentiment_score":0.05963311634129948},{"text":"You called me earlier","start":9.5199995,"end":10.48,"sentiment":"neutral","sentiment_score":0.04270658548921347}],"sentiment":"neutral","sentiment_score":0.05442495300219609,"channel":1,"num_words":13,"start":6.24,"end":10.48},{"sentences":[{"text":"Mhmm.","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.016455817967653275}],"sentiment":"neutral","sentiment_score":0.016455817967653275,"channel":0,"num_words":1,"start":10.16,"end":10.66},{"sentences":[{"text":"and sent me the troubleshooting instructions.","start":10.48,"end":12.42,"sentiment":"neutral","sentiment_score":-0.010355908113221327}],"sentiment":"neutral","sentiment_score":-0.010355908113221327,"channel":1,"num_words":6,"start":10.48,"end":12.42},{"sentences":[{"text":"Mhmm.","start":13.28,"end":13.78,"sentiment":"neutral","sentiment_score":0.009711913764476776}],"sentiment":"neutral","sentiment_score":0.009711913764476776,"channel":0,"num_words":1,"start":13.28,"end":13.78},{"sentences":[{"text":"Yep.","start":14.375,"end":14.535,"sentiment":"neutral","sentiment_score":0.05900118872523308},{"text":"Yep.","start":14.535,"end":14.934999,"sentiment":"neutral","sentiment_score":0.0809287577867508},{"text":"So I just wanted to confirm, I've tried your instructions, like, adjusting like, typing the IP address in the portal of following the instructions.","start":14.934999,"end":23.515,"sentiment":"neutral","sentiment_score":0.030320461218555767},{"text":"I'm still getting the same issue, I'm afraid.","start":23.814999,"end":26.154999,"sentiment":"negative","sentiment_score":-0.43746642023324966},{"text":"Now what instead of saying connected without Internet on the on the port on the Wi Fi settings, it says unable to connect to this network.","start":26.57,"end":35.15,"sentiment":"negative","sentiment_score":-0.3955616526878797}],"sentiment":"neutral","sentiment_score":-0.21527855526655912,"channel":1,"num_words":60,"start":14.375,"end":35.15},{"sentences":[{"text":"But I went through the whole process, and when it did the connection testing, it said it was working.","start":36.489998,"end":42.385,"sentiment":"neutral","sentiment_score":-0.17469207471922824},{"text":"But when I tried to log in to the actual network, it, yeah, it says unable to connect.","start":42.845,"end":48.364998,"sentiment":"negative","sentiment_score":-0.4082212696472804},{"text":"So yep.","start":48.364998,"end":49.265,"sentiment":"neutral","sentiment_score":-0.18523456901311874}],"sentiment":"neutral","sentiment_score":-0.28301542080365694,"channel":1,"num_words":39,"start":36.489998,"end":49.265},{"sentences":[{"text":"Mhmm.","start":49.285,"end":49.785,"sentiment":"neutral","sentiment_score":-0.01623266562819481},{"text":"Can I have a screenshot of it for me to have","start":50.164997,"end":53.125,"sentiment":"neutral","sentiment_score":0.003348928622224114}],"sentiment":"neutral","sentiment_score":0.001717129101355871,"channel":0,"num_words":12,"start":49.285,"end":53.125},{"sentences":[{"text":"Yeah.","start":52.91,"end":53.149998,"sentiment":"neutral","sentiment_score":0.01263643428683281}],"sentiment":"neutral","sentiment_score":0.01263643428683281,"channel":1,"num_words":1,"start":52.91,"end":53.149998},{"sentences":[{"text":"a","start":53.125,"end":53.285,"sentiment":"neutral","sentiment_score":0.014135216362774372}],"sentiment":"neutral","sentiment_score":0.014135216362774372,"channel":0,"num_words":1,"start":53.125,"end":53.285},{"sentences":[{"text":"Sure.","start":53.149998,"end":53.649998,"sentiment":"neutral","sentiment_score":0.011674363166093826}],"sentiment":"neutral","sentiment_score":0.011674363166093826,"channel":1,"num_words":1,"start":53.149998,"end":53.649998},{"sentences":[{"text":"referral?","start":53.285,"end":53.785,"sentiment":"neutral","sentiment_score":0.009331430308520794}],"sentiment":"neutral","sentiment_score":0.009331430308520794,"channel":0,"num_words":1,"start":53.285,"end":53.785},{"sentences":[{"text":"Yeah.","start":54.35,"end":54.59,"sentiment":"neutral","sentiment_score":0.025821244344115257}],"sentiment":"neutral","sentiment_score":0.025821244344115257,"channel":1,"num_words":1,"start":54.35,"end":54.59},{"sentences":[{"text":"Yeah.","start":54.485,"end":54.985,"sentiment":"neutral","sentiment_score":0.04116100072860718}],"sentiment":"neutral","sentiment_score":0.04116100072860718,"channel":0,"num_words":1,"start":54.485,"end":54.985},{"sentences":[{"text":"Sure.","start":54.59,"end":54.91,"sentiment":"neutral","sentiment_score":0.06373980641365051},{"text":"Sure.","start":54.91,"end":55.41,"sentiment":"neutral","sentiment_score":0.0778016522526741},{"text":"Yep.","start":58.35,"end":58.67,"sentiment":"neutral","sentiment_score":0.06636255979537964},{"text":"Because it did take me to the, like, the last one.","start":58.67,"end":61.39,"sentiment":"neutral","sentiment_score":-0.07743582806803963},{"text":"It said, I'll log in to bind the router to your TP Link ID.","start":61.39,"end":65.07,"sentiment":"neutral","sentiment_score":-0.09036919581038612}],"sentiment":"neutral","sentiment_score":-0.06818067255829062,"channel":1,"num_words":28,"start":54.59,"end":65.07},{"sentences":[{"text":"I'm not I'm not sure what, yeah, if if I'm supposed to log in with this or, like, if they if it's relevant.","start":65.07,"end":72.244995,"sentiment":"neutral","sentiment_score":-0.19468164314394412},{"text":"But, yeah, that's pretty much where I'm at right now.","start":72.244995,"end":74.645,"sentiment":"neutral","sentiment_score":-0.07833228595554828},{"text":"Cool.","start":74.645,"end":75.125,"sentiment":"neutral","sentiment_score":0.230197936296463},{"text":"Did you want me to send the","start":75.125,"end":76.325,"sentiment":"neutral","sentiment_score":0.0829236629818167}],"sentiment":"neutral","sentiment_score":-0.10854480669992726,"channel":1,"num_words":41,"start":65.07,"end":76.325},{"sentences":[{"text":"Okay.","start":76.185,"end":76.685,"sentiment":"neutral","sentiment_score":0.055884186178445816}],"sentiment":"neutral","sentiment_score":0.055884186178445816,"channel":0,"num_words":1,"start":76.185,"end":76.685},{"sentences":[{"text":"screenshot to the WhatsApp?","start":76.325,"end":77.545,"sentiment":"neutral","sentiment_score":0.07299109548330307}],"sentiment":"neutral","sentiment_score":0.07299109548330307,"channel":1,"num_words":4,"start":76.325,"end":77.545},{"sentences":[{"text":"Yeah.","start":80.34499,"end":80.744995,"sentiment":"neutral","sentiment_score":0.04211902618408203},{"text":"Can you send me a screenshot via WhatsApp or email response to the email?","start":80.744995,"end":85.005,"sentiment":"neutral","sentiment_score":0.05437303414302213}],"sentiment":"neutral","sentiment_score":0.053556100279092786,"channel":0,"num_words":15,"start":80.34499,"end":85.005},{"sentences":[{"text":"Yep.","start":85.29,"end":85.79,"sentiment":"neutral","sentiment_score":0.08512517064809799},{"text":"Alright.","start":85.93,"end":86.25,"sentiment":"neutral","sentiment_score":0.10797694325447084},{"text":"So I'm just sending it to the WhatsApp now because it's because I have WhatsApp","start":86.25,"end":89.13,"sentiment":"neutral","sentiment_score":0.10538728485504786}],"sentiment":"neutral","sentiment_score":0.10434772863107569,"channel":1,"num_words":17,"start":85.29,"end":89.13},{"sentences":[{"text":"Okay.","start":88.770004,"end":89.25,"sentiment":"neutral","sentiment_score":0.08513621985912323}],"sentiment":"neutral","sentiment_score":0.08513621985912323,"channel":0,"num_words":1,"start":88.770004,"end":89.25},{"sentences":[{"text":"up.","start":89.13,"end":89.369995,"sentiment":"neutral","sentiment_score":0.07768511772155762}],"sentiment":"neutral","sentiment_score":0.07768511772155762,"channel":1,"num_words":1,"start":89.13,"end":89.369995},{"sentences":[{"text":"Sure.","start":89.25,"end":89.75,"sentiment":"neutral","sentiment_score":0.1370791792869568}],"sentiment":"neutral","sentiment_score":0.1370791792869568,"channel":0,"num_words":1,"start":89.25,"end":89.75},{"sentences":[{"text":"Yep.","start":89.369995,"end":89.869995,"sentiment":"neutral","sentiment_score":0.12491440027952194},{"text":"Yep.","start":90.01,"end":90.33,"sentiment":"neutral","sentiment_score":0.13079950213432312},{"text":"Yep.","start":90.33,"end":90.83,"sentiment":"neutral","sentiment_score":0.15060564875602722},{"text":"So that'll show you what my, yeah, what my screen is.","start":90.97,"end":93.865,"sentiment":"neutral","sentiment_score":0.19266001202843405},{"text":"And then you'll also see that I have YouTube open on the right just as like, to test it.","start":93.865,"end":98.765,"sentiment":"neutral","sentiment_score":0.08317475373807706}],"sentiment":"neutral","sentiment_score":0.12442121225776094,"channel":1,"num_words":33,"start":89.369995,"end":98.765},{"sentences":[{"text":"It wasn't connecting yet.","start":98.905,"end":100.284996,"sentiment":"neutral","sentiment_score":-0.17315790057182312}],"sentiment":"neutral","sentiment_score":-0.17315790057182312,"channel":1,"num_words":4,"start":98.905,"end":100.284996},{"sentences":[{"text":"Okay.","start":101.865005,"end":102.345,"sentiment":"neutral","sentiment_score":0.0018433909863233568},{"text":"TP Link ID and password.","start":102.345,"end":104.125,"sentiment":"neutral","sentiment_score":-0.015145254135131837},{"text":"This is the I think it's asking for a default username and password of the router.","start":104.665,"end":111.085,"sentiment":"neutral","sentiment_score":-0.005675206484738737},{"text":"You can","start":111.865005,"end":112.265,"sentiment":"neutral","sentiment_score":-0.00012812064960598946}],"sentiment":"neutral","sentiment_score":-0.006872601031015317,"channel":0,"num_words":24,"start":101.865005,"end":112.265},{"sentences":[{"text":"Oh, the","start":112.079994,"end":112.32,"sentiment":"neutral","sentiment_score":0.003063719952479005}],"sentiment":"neutral","sentiment_score":0.003063719952479005,"channel":1,"num_words":2,"start":112.079994,"end":112.32},{"sentences":[{"text":"also","start":112.265,"end":112.665,"sentiment":"neutral","sentiment_score":0.003229855559766293}],"sentiment":"neutral","sentiment_score":0.003229855559766293,"channel":0,"num_words":1,"start":112.265,"end":112.665},{"sentences":[{"text":"date.","start":112.32,"end":112.82,"sentiment":"neutral","sentiment_score":0.00408434821292758}],"sentiment":"neutral","sentiment_score":0.00408434821292758,"channel":1,"num_words":1,"start":112.32,"end":112.82},{"sentences":[{"text":"see that underneath your router.","start":112.665,"end":115.005005,"sentiment":"neutral","sentiment_score":0.006648377887904644}],"sentiment":"neutral","sentiment_score":0.006648377887904644,"channel":0,"num_words":5,"start":112.665,"end":115.005005},{"sentences":[{"text":"Oh, yep.","start":115.35999,"end":115.84,"sentiment":"neutral","sentiment_score":0.03264065831899643},{"text":"Yep.","start":115.84,"end":116.159996,"sentiment":"neutral","sentiment_score":0.1032182201743126},{"text":"Alright.","start":116.159996,"end":116.399994,"sentiment":"neutral","sentiment_score":0.13447701930999756},{"text":"I'll give that a try then.","start":116.399994,"end":117.759995,"sentiment":"neutral","sentiment_score":0.1004210722943147},{"text":"So just the so the the SSID, that thing?","start":117.759995,"end":122.765,"sentiment":"neutral","sentiment_score":0.0042669497844245695}],"sentiment":"neutral","sentiment_score":0.04967923883936907,"channel":1,"num_words":19,"start":115.35999,"end":122.765},{"sentences":[{"text":"Or","start":122.765,"end":123.265,"sentiment":"neutral","sentiment_score":-0.007841555401682854}],"sentiment":"neutral","sentiment_score":-0.007841555401682854,"channel":1,"num_words":1,"start":122.765,"end":123.265},{"sentences":[{"text":"No.","start":126.060005,"end":126.22,"sentiment":"neutral","sentiment_score":-0.04539269208908081},{"text":"Can you see username and password?","start":126.22,"end":128.4,"sentiment":"neutral","sentiment_score":-0.013529567358394464}],"sentiment":"neutral","sentiment_score":-0.018081442319921086,"channel":0,"num_words":7,"start":126.060005,"end":128.4},{"sentences":[{"text":"Username and password.","start":129.405,"end":130.865,"sentiment":"neutral","sentiment_score":0.0015595951117575169},{"text":"On the router itself?","start":132.125,"end":133.425,"sentiment":"neutral","sentiment_score":0.005870777415111661}],"sentiment":"neutral","sentiment_score":0.004023127856531313,"channel":1,"num_words":7,"start":129.405,"end":133.425},{"sentences":[{"text":"Yeah.","start":134.155,"end":134.655,"sentiment":"neutral","sentiment_score":0.030508482828736305}],"sentiment":"neutral","sentiment_score":0.030508482828736305,"channel":0,"num_words":1,"start":134.155,"end":134.655},{"sentences":[{"text":"Yep.","start":135.43,"end":135.93,"sentiment":"neutral","sentiment_score":0.05212850496172905},{"text":"Is it the t p dash link, the thing, E7 underscore E7EO?","start":136.87,"end":142.63,"sentiment":"neutral","sentiment_score":0.024217267520725727},{"text":"Yep.","start":142.63,"end":143.13,"sentiment":"neutral","sentiment_score":0.028346186503767967},{"text":"Yep.","start":144.23,"end":144.73,"sentiment":"neutral","sentiment_score":0.03374791145324707}],"sentiment":"neutral","sentiment_score":0.02698865421116352,"channel":1,"num_words":15,"start":135.43,"end":144.73},{"sentences":[{"text":"Hang on.","start":144.46,"end":144.86,"sentiment":"neutral","sentiment_score":0.024986877106130123},{"text":"Let me just check.","start":144.86,"end":146.08,"sentiment":"neutral","sentiment_score":0.031183584593236446},{"text":"Okay.","start":151.58,"end":151.9,"sentiment":"neutral","sentiment_score":0.03716064244508743},{"text":"I see.","start":151.9,"end":152.48,"sentiment":"neutral","sentiment_score":0.031504927203059196},{"text":"Can you try to are you connected with the router's Wi Fi even though it has no Internet yet?","start":154.7,"end":161.125,"sentiment":"neutral","sentiment_score":-0.013741628119820043}],"sentiment":"neutral","sentiment_score":0.0004924162557082516,"channel":0,"num_words":28,"start":144.46,"end":161.125},{"sentences":[{"text":"No.","start":162.285,"end":162.60501,"sentiment":"neutral","sentiment_score":-0.11150217056274414},{"text":"I'm yeah.","start":162.60501,"end":163.24501,"sentiment":"neutral","sentiment_score":-0.08004141971468925},{"text":"Right now.","start":163.24501,"end":163.68,"sentiment":"neutral","sentiment_score":-0.07403035089373589},{"text":"Off right now,","start":163.84,"end":164.87999,"sentiment":"neutral","sentiment_score":-0.05296103904644648}],"sentiment":"neutral","sentiment_score":-0.07231610361486673,"channel":1,"num_words":8,"start":162.285,"end":164.87999},{"sentences":[{"text":"Yeah.","start":164.78499,"end":165.28499,"sentiment":"neutral","sentiment_score":-0.06137356907129288}],"sentiment":"neutral","sentiment_score":-0.06137356907129288,"channel":0,"num_words":1,"start":164.78499,"end":165.28499},{"sentences":[{"text":"I was trying I'm not connecting to anything.","start":164.87999,"end":166.87999,"sentiment":"neutral","sentiment_score":-0.17272515315562487},{"text":"I was trying to connect to the router, but it's yeah.","start":166.87999,"end":169.85999,"sentiment":"neutral","sentiment_score":-0.15542318333279004}],"sentiment":"neutral","sentiment_score":-0.16270822325819417,"channel":1,"num_words":19,"start":164.87999,"end":169.85999},{"sentences":[{"text":"Yeah.","start":170.86499,"end":171.36499,"sentiment":"neutral","sentiment_score":-0.04158107936382294},{"text":"Can we connect to the router's Wi Fi first?","start":171.42499,"end":174.12,"sentiment":"neutral","sentiment_score":-0.029699336116512615},{"text":"Because","start":174.44,"end":174.76,"sentiment":"neutral","sentiment_score":-0.10466250777244568}],"sentiment":"neutral","sentiment_score":-0.03759432838044383,"channel":0,"num_words":11,"start":170.86499,"end":174.76},{"sentences":[{"text":"Yep.","start":174.56,"end":175.06,"sentiment":"neutral","sentiment_score":-0.11619800329208374}],"sentiment":"neutral","sentiment_score":-0.11619800329208374,"channel":1,"num_words":1,"start":174.56,"end":175.06},{"sentences":[{"text":"we cannot access the router's interface if we're not connected to the 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all set now.","start":409.675,"end":411.0,"sentiment":"positive","sentiment_score":0.5084832087159157},{"text":"If","start":411.32,"end":411.48,"sentiment":"positive","sentiment_score":0.4382595419883728}],"sentiment":"positive","sentiment_score":0.4828377117713292,"channel":0,"num_words":6,"start":409.355,"end":411.48},{"sentences":[{"text":"Awesome.","start":411.335,"end":411.835,"sentiment":"positive","sentiment_score":0.456482470035553}],"sentiment":"positive","sentiment_score":0.456482470035553,"channel":1,"num_words":1,"start":411.335,"end":411.835},{"sentences":[{"text":"you're into any issues yet or have more questions, feel free to give us a call anytime.","start":411.48,"end":415.98,"sentiment":"neutral","sentiment_score":0.24551800419302547}],"sentiment":"neutral","sentiment_score":0.24551800419302547,"channel":0,"num_words":17,"start":411.48,"end":415.98},{"sentences":[{"text":"No worries.","start":416.53696,"end":417.17694,"sentiment":"neutral","sentiment_score":0.24231791496276855},{"text":"Awesome.","start":417.17694,"end":417.49695,"sentiment":"neutral","sentiment_score":0.28211748600006104},{"text":"Thank you so much.","start":417.49695,"end":418.39694,"sentiment":"positive","sentiment_score":0.8773524016141891}],"sentiment":"positive","sentiment_score":0.6108804174831935,"channel":1,"num_words":7,"start":416.53696,"end":418.39694},{"sentences":[{"text":"You're welcome.","start":419.0,"end":419.74,"sentiment":"positive","sentiment_score":0.8071935474872589},{"text":"Bye.","start":419.8,"end":420.12,"sentiment":"positive","sentiment_score":0.5924698114395142},{"text":"Have a great day.","start":420.12,"end":421.18,"sentiment":"positive","sentiment_score":0.7865638732910156}],"sentiment":"positive","sentiment_score":0.7647303427968707,"channel":0,"num_words":7,"start":419.0,"end":421.18},{"sentences":[{"text":"Take care.","start":421.25696,"end":421.81696,"sentiment":"positive","sentiment_score":0.6688338816165924},{"text":"See you.","start":421.81696,"end":422.29694,"sentiment":"positive","sentiment_score":0.5118465721607208},{"text":"Bye.","start":422.29694,"end":422.79694,"sentiment":"neutral","sentiment_score":-0.08714568614959717}],"sentiment":"positive","sentiment_score":0.45484304428100586,"channel":1,"num_words":5,"start":421.25696,"end":422.79694}]},"summary":{"result":"success","short":"The customer, Maureen, called Ertel to follow up on a troubleshooting instructions she received earlier. She had trouble connecting to her network and had trouble with the TP Link ID and password. The agent, Addison, sent her a screenshot and YouTube access to troubleshoot the issue. The agent also checked the customer's router and found that it was working fine."},"intents":{"segments":[{"text":"I'm still getting the same issue, I'm afraid. Now what instead of saying connected without Internet on the on the port on the Wi Fi settings, it says unable to connect to this network. But I went through the whole process, and when it did the connection testing, it said it was working. But when I tried to log in to the actual network, it, yeah, it says unable to connect. So yep.","start_word":61,"end_word":133,"intents":[{"intent":"Troubleshoot router connectivity","confidence_score":0.19199324}]},{"text":"Can you try to are you connected with the router's Wi Fi even though it has no Internet yet? No. I'm yeah. Right now. Off right now, Yeah. I was trying I'm not connecting to anything. I was trying to connect to the router, but it's yeah. Yeah.","start_word":390,"end_word":437,"intents":[{"intent":"Troubleshoot router connectivity","confidence_score":0.037607785}]},{"text":"Right now it's working. Yeah.","start_word":629,"end_word":633,"intents":[{"intent":"Confirm status","confidence_score":0.000015724625}]},{"text":"So it's Okay. because so with the with So the with the Wi Fi networks, the one that I mhmm. was like, the one I was trying to connect to before had underscore five g on it. This one is the same network but without underscore five g. So I don't know if that affects it or if I just continue to use this one or because the yeah.","start_word":634,"end_word":702,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.007706413}]},{"text":"So I can just continue to use this one? Yep. Yeah.","start_word":742,"end_word":752,"intents":[{"intent":"Continue using wi fi network","confidence_score":0.0058033997}]},{"text":"like, I've got website K. for Yeah. you.","start_word":809,"end_word":816,"intents":[{"intent":"Check website","confidence_score":0.1961731}]},{"text":"YouTube's opening. Okay.","start_word":834,"end_word":836,"intents":[{"intent":"Open YouTube website","confidence_score":0.00034136605}]},{"text":"you're into any issues yet or have more questions, feel free to give us a call anytime. No worries.","start_word":913,"end_word":931,"intents":[{"intent":"End call","confidence_score":0.012968224}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.13707539439201355},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.35455772280693054},{"text":"This is Maureen from Ertel. Hi, Maureen. This is Addison Mhmm. from 16 Shoreline Drive in Rhodes, New South Wales. You called me Mhmm. earlier and sent me the troubleshooting instructions. Mhmm. Yep. Yep. So I just wanted to confirm, I've tried your instructions, like, adjusting like, typing the IP address in the portal of following the instructions.","start_word":3,"end_word":60,"sentiment":"neutral","sentiment_score":0.051935892552137375},{"text":"I'm still getting the same issue, I'm afraid. Now what instead of saying connected without Internet on the on the port on the Wi Fi settings, it says unable to connect to this network.","start_word":61,"end_word":94,"sentiment":"negative","sentiment_score":-0.4088914692401886},{"text":"But I went through the whole process, and when it did the connection testing, it said it was working.","start_word":95,"end_word":113,"sentiment":"neutral","sentiment_score":-0.17405962944030762},{"text":"But when I tried to log in to the actual network, it, yeah, it says unable to connect.","start_word":114,"end_word":131,"sentiment":"negative","sentiment_score":-0.41134050488471985},{"text":"So yep. Mhmm. Can I have a screenshot of it for me to have Yeah. a Sure. referral? Yeah. Yeah. Sure. Sure. Yep. Because it did take me to the, like, the last one. It said, I'll log in to bind the router to your TP Link ID. I'm not I'm not sure what, yeah, if if I'm supposed to log in with this or, like, if they if it's relevant. But, yeah, that's pretty much where I'm at right now. Cool. Did you want me to send the Okay. screenshot to the WhatsApp? Yeah. Can you send me a screenshot via WhatsApp or email response to the email? Yep. Alright. So I'm just sending it to the WhatsApp now because it's because I have WhatsApp Okay. up. Sure. Yep. Yep. Yep. So that'll show you what my, yeah, what my screen is. And then you'll also see that I have YouTube open on the right just as like, to test it. It wasn't connecting yet. Okay. TP Link ID and password. This is the I think it's asking for a default username and password of the router. You can Oh, the also date. see that underneath your router. Oh, yep. Yep. Alright. I'll give that a try then. So just the so the the SSID, that thing? Or No. Can you see username and password? Username and password. On the router itself? Yeah. Yep. Is it the t p dash link, the thing, E7 underscore E7EO? Yep. Yep. Hang on. Let me just check. Okay. I see. Can you try to are you connected with the router's Wi Fi even though it has no Internet yet? No. I'm yeah. Right now. Off right now, Yeah. I was trying I'm not connecting to anything. I was trying to connect to the router, but it's yeah. Yeah. Can we connect to the router's Wi Fi first? Because Yep. we cannot access the router's interface if we're not connected to the router. Yep. Alright. Yep. Okay. So the the five g network that I was just connect that I was just trying to connect to is not even showing up anymore on the WiFi. It's only coming up with the non five g versions. Yeah. How Do I about just connect the 2.4 g? the 2.4 g? Let me have a look. No. No. Only the only the one without dash five five g. Okay. I'll try to connect on that one. Okay. Yeah. Okay. So this one works because I just refreshed YouTube and then YouTube opened. So that worked. But yeah. Yeah. The video YouTube video is playing. I don't know if you can hear it. Okay. Hang on. Let me just Yep. check. Yep. Because that yeah. That seems to work Yeah. fine. On your end, it's working fine. It Yep. says user is online again. Yep. But this is the status of your account even though before you're not connected. But now it's not working? Right now it's working. Yeah. So it's Okay. because so with the with So the with the Wi Fi networks, the one that I mhmm. was like, the one I was trying to connect to before had underscore five g on it. This one is the same network but without underscore five g. So I don't know if that affects it or if I just continue to use this one or because the yeah. It's So the it's still Tippa Link e seven z yeah. e T zero? p n e seven e zero, that one. Yes. Yes. Okay. Yeah. Yeah. I think this is the wife your Wi Fi network now. Okay. So I can just continue to use this one? Yep. Yeah. That's Okay. correct. Since it accept the password because every router has a different password. So Right. that means that is the yeah. Your Okay. Wi Fi name. Yep. Okay. Sweet. So Alright. your I'll Internet try to is working fine now? on the so far so good on the laptop. Let me just try Yeah. like, I've got website K. for Yeah. you. I'll try YouTube Can we again. try it? Mhmm. Sure. First, to double check. Yep. So okay. YouTube's opening. Okay. So so far, so good on the laptop. Alright. I'll give it an I'm just gonna give it a quick try on the phone. I'll see Sure. if that Mhmm. works. Yep. Yep. Mhmm. Alright. Seems to connect. No problems. Now And let's just try to browse or something. and YouTube opens.","start_word":132,"end_word":888,"sentiment":"neutral","sentiment_score":0.0020623502408891247},{"text":"That's good.","start_word":889,"end_word":890,"sentiment":"positive","sentiment_score":0.3832381069660187},{"text":"Alright.","start_word":891,"end_word":891,"sentiment":"neutral","sentiment_score":0.31961309909820557},{"text":"It should be yeah. 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