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So you mentioned earlier that you don't have an Internet access. But right now, on our end, it's still showing us online. So you should... You are supposed to have an Internet connection in this address with Raja. Did he share the Internet with you? Yes. Are they still using the Internet now? So since you still have the Internet and you are still using his Internet, you can apply for a new contract on October 4. Oh, so Raja has already provided you an instruction to call Airtel to disconnect the service today? Is he available for a call? Can I call him back? So he'll be available by 02:30 or 2PM? So he'll be available by 01:30? So I'll try to give you a call later and also, Raja, because this is regarding with his existing account with us, and we want to make sure that we communicate with the account or no owner before we disconnect the service. Okay? Alright. Sorry? Yeah. I haven't disconnected the Internet yet because we will need to connect with, Raja. Okay? I can try calling him later by 01:30, and I'll also give you a callback. Okay? Yes. Yes. And it's scheduled to be disconnected, and it's still available and active until October 4. Yes. Yeah. So you can still apply for the Internet on October 5. Do they move out do they move out exactly October four? No. Hold on. Do they move out at exact date October 4, or will they move out before October 4? So you're not sure? No. No. No. I'm asking if they will move out before October 4. They're leaving by October 4. Yeah. If if I may ask, what's your relationship with, Raja other than your relative? Okay. I'll talk to your brother because, he's the one who was currently have this, service active in this address because, it wouldn't be possible to have an Internet connection with us. I mean, at the same time, when his current... When he still have an active service with us. Once I verify that we can disconnect the service right now, he will need to pay for the October 1 to October 4 invoice so that we can completely disconnect the service and have you applied for the new contract. Okay. Alright. Yes. No worries. I also talked to him and try giving him a callback later. Thank you so much. Can you also provide me a specific time wherein you can... Wherein I can call you back? Time when you could... Okay. Sure. Sure. Alright. Thank you so much for your time, Rosemary. Please expect my call today. Alright. Thank you so much. Have fun with your daughter. Bye bye, baby. 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Rosemary. My name is Mary. I'm sorry the call did get disconnected, so I'm just ringing you back. Hello, Rosemary. I'm sorry the call got disconnected.\n\nYes. So you mentioned earlier that you don't have an Internet access. But right now, on our end, it's still showing us online. So you should... You are supposed to have an Internet connection in this address with Raja.\n\nDid he share the Internet with you? Yes. Are they still using the Internet now? So since you still have the Internet and you are still using his Internet, you can apply for a new contract on October 4. Oh, so Raja has already provided you an instruction to call Airtel to disconnect the service today?\n\nIs he available for a call? Can I call him back? So he'll be available by 02:30 or 2PM? So he'll be available by 01:30? So I'll try to give you a call later and also, Raja, because this is regarding with his existing account with us, and we want to make sure that we communicate with the account or no owner before we disconnect the service.\n\nOkay? Alright. Sorry? Yeah. I haven't disconnected the Internet yet because we will need to connect with, Raja.\n\nOkay? I can try calling him later by 01:30, and I'll also give you a callback. Okay? Yes. Yes.\n\nAnd it's scheduled to be disconnected, and it's still available and active until October 4. Yes. Yeah. So you can still apply for the Internet on October 5. Do they move out do they move out exactly October four?\n\nNo. Hold on. Do they move out at exact date October 4, or will they move out before October 4? So you're not sure? No.\n\nNo. No. I'm asking if they will move out before October 4. They're leaving by October 4. Yeah.\n\nIf if I may ask, what's your relationship with, Raja other than your relative? Okay. I'll talk to your brother because, he's the one who was currently have this, service active in this address because, it wouldn't be possible to have an Internet connection with us. I mean, at the same time, when his current... When he still have an active service with us.\n\nOnce I verify that we can disconnect the service right now, he will need to pay for the October 1 to October 4 invoice so that we can completely disconnect the service and have you applied for the new contract. Okay. Alright. Yes. No worries.\n\nI also talked to him and try giving him a callback later. Thank you so much. Can you also provide me a specific time wherein you can... Wherein I can call you back? Time when you could...\n\nOkay. Sure. Sure. Alright. Thank you so much for your time, Rosemary.\n\nPlease expect my call today. Alright. Thank you so much. Have fun with your daughter. Bye bye, baby.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi, Rosemary.","start":7.12,"end":7.94,"sentiment":"neutral","sentiment_score":0.07588743790984154},{"text":"My name is Mary.","start":8.08,"end":8.96,"sentiment":"neutral","sentiment_score":0.07775196060538292},{"text":"I'm sorry the call did get disconnected, so I'm just ringing you back.","start":8.96,"end":13.545,"sentiment":"negative","sentiment_score":-0.3470043654625232},{"text":"Hello, Rosemary.","start":18.505001,"end":19.385,"sentiment":"neutral","sentiment_score":-0.038540298119187355},{"text":"I'm sorry the call got disconnected.","start":19.385,"end":20.765,"sentiment":"negative","sentiment_score":-0.37616465737422305}],"sentiment":"neutral","sentiment_score":-0.23638305826871484,"num_words":27,"start":7.12,"end":20.765},{"sentences":[{"text":"Yes.","start":21.305,"end":21.705,"sentiment":"neutral","sentiment_score":-0.12337550520896912},{"text":"So you mentioned earlier that you don't have an Internet 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If you record your name and reason for calling, I'll see if this person is available. Hello? Yeah. We'll share the Internet, but he's going out. So much above now. How I'll get the Internet now? Yeah. Yeah. I'm using this Internet now. That's... From October 4, I have... I want to take the new contract. Yes. That's what I'm saying. He disconnected on October 4. He said to me. Maybe not sure. He will be available in the... At 12:30 or one 01:30. No. Not 2PM. He will available, like, one one, 01:30. Maybe. He will... Yes. You didn't get the the disconnected mail? I I missed You didn't get the disconnect... Disconnected one? Yes. Okay. That's fine. You can call him. But he said you have to inform before one month to disconnect the Internet. He said to me that Yeah. Until October fourth, he will keep going to active. After that only, I I can take the Internet? Or if I'll apply from now? I want the router. Right? I want the... I don't know. And they said the lease is from... 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi, Rosemary. My name is Mary. I'm sorry the call did get disconnected, so I'm just ringing you back.\n\nChannel 1: Hello?\n\nChannel 0: Hello, Rosemary. I'm sorry the call got disconnected. Yes. So you mentioned earlier that you don't have an Internet access. But right now, on our end, it's still showing us online.\n\nSo you should... You are supposed to have an Internet connection in this address with Raja. Did he share the Internet with you?\n\nChannel 1: Yeah. We'll share the Internet, but he's going out. So\n\nChannel 0: Yes.\n\nChannel 1: much above now. How I'll get the Internet now?\n\nChannel 0: Are they still using the Internet now?\n\nChannel 1: Yeah. Yeah. I'm using this Internet now.\n\nChannel 0: So since you still have the Internet and you are still using his Internet, you can apply for a new contract on October 4.\n\nChannel 1: That's... From October 4, I have... I want to take the new contract. Yes. That's what I'm saying.\n\nChannel 0: Oh, so Raja has already provided you an instruction to call Airtel to disconnect the service today?\n\nChannel 1: He disconnected on October 4. He said to me.\n\nChannel 0: Is he available for a call? Can I call him back?\n\nChannel 1: Maybe not sure. He will be available in the... At 12:30 or one 01:30.\n\nChannel 0: So he'll be available by 02:30 or 2PM?\n\nChannel 1: No. Not 2PM. He will available, like, one one, 01:30. Maybe.\n\nChannel 0: So he'll\n\nChannel 1: He\n\nChannel 0: be\n\nChannel 1: will...\n\nChannel 0: available by 01:30?\n\nChannel 1: Yes.\n\nChannel 0: So I'll try to give you a call later and also, Raja, because this is regarding with his existing account with us, and we want to make sure that we communicate with the account or no owner before we disconnect the service. Okay?\n\nChannel 1: You didn't get\n\nChannel 0: Alright.\n\nChannel 1: the the disconnected mail?\n\nChannel 0: Sorry?\n\nChannel 1: I I missed You didn't get the disconnect... Disconnected one?\n\nChannel 0: Yeah. I haven't disconnected the Internet yet because we will need to connect with, Raja.\n\nChannel 1: Yes. Okay. That's fine. You can call\n\nChannel 0: Okay?\n\nChannel 1: him.\n\nChannel 0: I can try calling him later by 01:30, and I'll also give you a callback. Okay?\n\nChannel 1: But he said you have to inform before one month to disconnect the Internet. He said to me\n\nChannel 0: Yes.\n\nChannel 1: that\n\nChannel 0: Yes. And it's scheduled to be disconnected, and it's still available and active until October 4.\n\nChannel 1: Yeah. Until October\n\nChannel 0: Yes.\n\nChannel 1: fourth, he will keep going to active. After that only, I I can take the Internet? Or\n\nChannel 0: Yeah. So you can still apply for the Internet on October 5.\n\nChannel 1: if I'll apply from\n\nChannel 0: Do they\n\nChannel 1: now?\n\nChannel 0: move out do they move out exactly\n\nChannel 1: I want the\n\nChannel 0: October\n\nChannel 1: router.\n\nChannel 0: four?\n\nChannel 1: Right?\n\nChannel 0: No. Hold\n\nChannel 1: I\n\nChannel 0: on.\n\nChannel 1: want\n\nChannel 0: Do they move out at exact date\n\nChannel 1: the...\n\nChannel 0: October 4, or will they move out before October 4?\n\nChannel 1: I don't know. And they\n\nChannel 0: So\n\nChannel 1: said\n\nChannel 0: you're not\n\nChannel 1: the lease is from... The lease is up to October 4.\n\nChannel 0: sure? No. No. No. I'm asking if they will move out before October 4.\n\nChannel 1: Maybe from October October 4 only there will be. Okay.\n\nChannel 0: They're leaving by October 4.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. If if I may ask, what's your relationship with, Raja other than your relative?\n\nChannel 1: He's my brother.\n\nChannel 0: Okay. I'll talk to your brother because, he's the one who was currently have this, service active in this address because, it wouldn't be possible to have an Internet connection with us. I mean, at the same time, when his current... When he still have an active service with us. Once I verify that we can disconnect the service right now, he will need to pay for the October 1 to October 4 invoice so that we can completely disconnect the service and have you applied for the new contract.\n\nOkay. Alright. Yes. No worries. I also talked to him and try giving him a callback later.\n\nThank you so much. Can you also provide me a specific time wherein you can... Wherein I can call you back?\n\nChannel 1: No. You can call\n\nChannel 0: Time\n\nChannel 1: me, and\n\nChannel 0: when you\n\nChannel 1: I can\n\nChannel 0: could... Okay. Sure. Sure.\n\nChannel 1: Hello?\n\nChannel 0: Alright. Thank you so much for your time, Rosemary. Please expect my call today. Alright. Thank you so much.\n\nHave fun with your daughter. Bye bye, baby.\n\nChannel 1: Okay. Bye. Okay. Thanks.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.0643930658698082},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":5.54,"sentiment":"neutral","sentiment_score":0.05200428352691233}],"sentiment":"neutral","sentiment_score":0.05273303542943562,"channel":1,"num_words":17,"start":0.24,"end":5.54},{"sentences":[{"text":"Hi, Rosemary.","start":7.12,"end":7.94,"sentiment":"neutral","sentiment_score":0.07588743790984154},{"text":"My name is Mary.","start":8.08,"end":8.96,"sentiment":"neutral","sentiment_score":0.07775196060538292},{"text":"I'm sorry the call did get disconnected, so I'm just ringing you 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The agent, Mary, explains that the customer's internet connection is still active and they need to wait until October to apply for a new contract. The agent also asks for a specific time to call the customer and provides a time for the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi, Rosemary. My name is Mary. I'm sorry the call did get disconnected, so I'm just ringing you back. Hello? Hello, Rosemary.","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":-0.07479338347911835},{"text":"I'm sorry the call got disconnected.","start_word":39,"end_word":44,"sentiment":"negative","sentiment_score":-0.3480369448661804},{"text":"Yes. So you mentioned earlier that you don't have an Internet access. But right now, on our end, it's still showing us online. So you should... You are supposed to have an Internet connection in this address with Raja. Did he share the Internet with you? Yeah. We'll share the Internet, but he's going out. So Yes. much above now. How I'll get the Internet now? Are they still using the Internet now? Yeah. Yeah. I'm using this Internet now. So since you still have the Internet and you are still using his Internet, you can apply for a new contract on October 4. That's... From October 4, I have... I want to take the new contract. Yes. That's what I'm saying. Oh, so Raja has already provided you an instruction to call Airtel to disconnect the service today? He disconnected on October 4. He said to me. Is he available for a call? Can I call him back? Maybe not sure. He will be available in the... At 12:30 or one 01:30. So he'll be available by 02:30 or 2PM? No. Not 2PM. He will available, like, one one, 01:30. Maybe. So he'll He be will... available by 01:30? Yes. So I'll try to give you a call later and also, Raja, because this is regarding with his existing account with us, and we want to make sure that we communicate with the account or no owner before we disconnect the service. Okay? You didn't get Alright. the the disconnected mail? Sorry? I I missed You didn't get the disconnect... Disconnected one? Yeah. I haven't disconnected the Internet yet because we will need to connect with, Raja. Yes. Okay. That's fine. You can call Okay? him. I can try calling him later by 01:30, and I'll also give you a callback. Okay? But he said you have to inform before one month to disconnect the Internet. He said to me Yes. that Yes. And it's scheduled to be disconnected, and it's still available and active until October 4. Yeah. Until October Yes. fourth, he will keep going to active. After that only, I I can take the Internet? Or Yeah. So you can still apply for the Internet on October 5. if I'll apply from Do they now? move out do they move out exactly I want the October router. four? Right? No. Hold I on. want Do they move out at exact date the... October 4, or will they move out before October 4? I don't know. And they So said you're not the lease is from... The lease is up to October 4. sure? No. No. No. I'm asking if they will move out before October 4. Maybe from October October 4 only there will be. Okay. They're leaving by October 4. Yeah. Yeah. If if I may ask, what's your relationship with, Raja other than your relative? He's my brother. Okay. I'll talk to your brother because, he's the one who was currently have this, service active in this address because, it wouldn't be possible to have an Internet connection with us. I mean, at the same time, when his current... When he still have an active service with us. Once I verify that we can disconnect the service right now, he will need to pay for the October 1 to October 4 invoice so that we can completely disconnect the service and have you applied for the new contract. Okay. Alright. Yes. No worries. I also talked to him and try giving him a callback later. Thank you so much. Can you also provide me a specific time wherein you can... Wherein I can call you back? No. You can call Time me, and when you I can could... Okay. Sure. Sure. Hello? Alright.","start_word":45,"end_word":673,"sentiment":"neutral","sentiment_score":-0.027473897209749312},{"text":"Thank you so much for your time, Rosemary.","start_word":674,"end_word":681,"sentiment":"positive","sentiment_score":0.48142728209495544},{"text":"Please expect my call today.","start_word":682,"end_word":686,"sentiment":"neutral","sentiment_score":0.2491391897201538},{"text":"Alright. Thank you so much. Have fun with your daughter.","start_word":687,"end_word":696,"sentiment":"positive","sentiment_score":0.5449758768081665},{"text":"Bye bye, baby. Okay. Bye. Okay.","start_word":697,"end_word":702,"sentiment":"neutral","sentiment_score":0.23552265018224716},{"text":"Thanks. Bye bye.","start_word":703,"end_word":705,"sentiment":"positive","sentiment_score":0.54103684425354}],"average":{"sentiment":"neutral","sentiment_score":-0.00997881710589717}}}}