{"metadata":{"transaction_key":"deprecated","request_id":"01a0e56e-8644-70a0-9957-2459841fc1eb","sha256":"324f5c10f1797252bf16a7bd0090532e84f42347050b0398f2982abaa558f304","created":"2026-09-28T00:33:43.508Z","duration":763.41595,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1788,"output_tokens":137},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1946,"output_tokens":1950},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1946,"output_tokens":195}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling Airtel. My name is Mary. May I have your name, please? Can you spell it out for me? Just wanna make sure that I'll be able to pronounce it properly. Is it Puan? Thank you so much, Puan. Good morning. How may I help you today? Oh, that's so sad. If I may ask, what's the reason for you canceling your Internet? Mhmm. So if I may ask how I mean, how long are you going on an holiday vacation? Two months. Do you already have your new location where you will transfer after your holiday vacation? Well, I understand that you will be out during holiday season I mean, holiday for two months. If you'd like, we can have your Internet up and running so that when you go back, you still have your Internet connection. Also, once you confirm your address, we can just transfer your current connection to your new address as long as it's serviceable by our network. How's it sound? So there's no need to reapply again, install again. Okay. Just give me one second. Let me just pull up your account. Hold in. Just give me one moment. I'll just go ahead and pull up your account. I'll put you on hold, and I'll get back to you. Okay? Hold on. Hello, Bowen. Thank you so much for holding. Could you verify, please, the last name on your account? Thank you so much. One, how about the date of birth, please? Thank you so much. How about the identification number? It's a number in your identification ID. Yeah. We can check that as well. Thank you so much. Just give me one second. Checking in your account. Okay. I'm checking that you're currently in a twenty four month contract under your account. So if an early termination will be required, you will be charged for the early termination fee. We'll generate an invoice. And if I may ask, the this the the the amount would be depending on depending on how much year has been completed on the contract, and we'll get back to you regarding with the with this early termination fee. Okay? And, also, if I may ask, when do you plan to disconnect the service? At the end of this billing period? You mean of September or October? Because the billing period has I mean, has been sent out for the month of September. Yes. So if I may ask, when do you plan to cancel and disconnect? And the okay. '30. For this one, since we follow the thirty day cancellation process. If we're gonna count to thirty days for I mean, starting September 30. So thirty days or the disconnection date will be I mean, you will be billed up until October 30. Yes. Because the we follow the thirty day disconnection process. If I mean, if you wanna disconnect the the service September 30, the call should have been made thirty days prior the disconnection date. But no worries. If you if in any case that you wanna disconnect, we can generate the invoice as soon as possible so that we can disconnect the service. But the bill from October one to thirtieth should be should be paid before we disconnect the Internet. So so that's going to be your month monthly payment for for your current service, which is $76.46. But let me see here because we are expecting price changes on our next month. And I'll let you know regarding with your final with your final invoice. So I have here your disconnection day. So do you wanna disconnect your service on '30? That's going to be October 29. Correct? September 29. And before we disconnect, we have to make sure to settle the bill for October one to thirty. And, also, if I may ask, when do you plan to go on your holiday starting the two month holiday vacation? Oh, meeting October 1. So starting September 29, you won't be able to access your Internet connection, the one. K. Hold on. Just give me one second. I know I've I've already asked you about this. However, with the early termination fee and the disconnection fee for the bill October one to thirty will cost you more than keeping your service. So if you wanna decide first during your two month holiday vacation, you can discuss it I mean, you can think over it again because I'm looking here with your cancellation fee or to disconnect your service, you you'll be paying more than keeping your service for two months. Well, checking on the estimated cancellation fee would be $1.20 $120 excluding the the the g I mean, the the taxes. But that's only an estimated, but this will fall roughly at $120 plus the tax and also your bill from October one to thirty, which roughly estimates $76.46. That's your current plan. If in any case that there will let me check if there is an update with the price for the with your plan, okay, so that I can also give you. So rather than paying for the early termination termination fee, I guess, keeping your Internet for two months so that you can still decide. And if in any case that your new address is serviceable with our network, we can just still transfer your Internet. There's no need to pay for the early termination fee. Right? Let me check back on your account. So It's on the 03/12/2027 since this is a twenty four month contract. So you still have two months of thinking it over. And then once you get back after two months of holiday vacation and we have your new address, instead of paying for the early termination fee, we can just transfer and connect I mean, connect you to your new address as long as it's serviceable with our network. Right? It's the best option for for the meantime. Right? Mhmm. Well, if you called us one month earlier, I will still provide you the same option since we don't want you to pay more than continuing your contract with us. Right? Okay. Okay. So are we how does that sound? How is it for you? Okay. Sure. But I'll take note of this in your account so that after your holiday vacation, everyone in the team is communicate is calibrated. Okay? Alright. Thank you so much, Juan. Anything else I can help you with? Sure. So before we wrap up your account, we'll leave your account as it is, and your service will continue up until the twenty four month contract, or you can always call us back after your two month holiday vacation. And I hope you had a great time when you leave during this Oktoberfest, and thank you so much, Juan, for your time. Thank you. 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you for calling Airtel. My name is Mary. May I have your name, please? Can you spell it out for me? Just wanna make sure that I'll be able to pronounce it properly.\n\nIs it Puan? Thank you so much, Puan. Good morning. How may I help you today? Oh, that's so sad.\n\nIf I may ask, what's the reason for you canceling your Internet? Mhmm. So if I may ask how I mean, how long are you going on an holiday vacation? Two months. Do you already have your new location where you will transfer after your holiday vacation?\n\nWell, I understand that you will be out during holiday season I mean, holiday for two months. If you'd like, we can have your Internet up and running so that when you go back, you still have your Internet connection. Also, once you confirm your address, we can just transfer your current connection to your new address as long as it's serviceable by our network. How's it sound? So there's no need to reapply again, install again.\n\nOkay. Just give me one second. Let me just pull up your account. Hold in. Just give me one moment.\n\nI'll just go ahead and pull up your account. I'll put you on hold, and I'll get back to you. Okay? Hold on. Hello, Bowen.\n\nThank you so much for holding. Could you verify, please, the last name on your account? Thank you so much. One, how about the date of birth, please? Thank you so much.\n\nHow about the identification number? It's a number in your identification ID. Yeah. We can check that as well. Thank you so much.\n\nJust give me one second. Checking in your account. Okay. I'm checking that you're currently in a twenty four month contract under your account. So if an early termination will be required, you will be charged for the early termination fee.\n\nWe'll generate an invoice. And if I may ask, the this the the the amount would be depending on depending on how much year has been completed on the contract, and we'll get back to you regarding with the with this early termination fee. Okay? And, also, if I may ask, when do you plan to disconnect the service? At the end of this billing period?\n\nYou mean of September or October? Because the billing period has I mean, has been sent out for the month of September. Yes. So if I may ask, when do you plan to cancel and disconnect? And the okay.\n\n'30. For this one, since we follow the thirty day cancellation process. If we're gonna count to thirty days for I mean, starting September 30. So thirty days or the disconnection date will be I mean, you will be billed up until October 30. Yes.\n\nBecause the we follow the thirty day disconnection process. If I mean, if you wanna disconnect the the service September 30, the call should have been made thirty days prior the disconnection date. But no worries. If you if in any case that you wanna disconnect, we can generate the invoice as soon as possible so that we can disconnect the service. But the bill from October one to thirtieth should be should be paid before we disconnect the Internet.\n\nSo so that's going to be your month monthly payment for for your current service, which is $76.46. But let me see here because we are expecting price changes on our next month. And I'll let you know regarding with your final with your final invoice. So I have here your disconnection day. So do you wanna disconnect your service on '30?\n\nThat's going to be October 29. Correct? September 29. And before we disconnect, we have to make sure to settle the bill for October one to thirty. And, also, if I may ask, when do you plan to go on your holiday starting the two month holiday vacation?\n\nOh, meeting October 1. So starting September 29, you won't be able to access your Internet connection, the one. K. Hold on. Just give me one second.\n\nI know I've I've already asked you about this. However, with the early termination fee and the disconnection fee for the bill October one to thirty will cost you more than keeping your service. So if you wanna decide first during your two month holiday vacation, you can discuss it I mean, you can think over it again because I'm looking here with your cancellation fee or to disconnect your service, you you'll be paying more than keeping your service for two months. Well, checking on the estimated cancellation fee would be $1.20 $120 excluding the the the g I mean, the the taxes. But that's only an estimated, but this will fall roughly at $120 plus the tax and also your bill from October one to thirty, which roughly estimates $76.46.\n\nThat's your current plan. If in any case that there will let me check if there is an update with the price for the with your plan, okay, so that I can also give you. So rather than paying for the early termination termination fee, I guess, keeping your Internet for two months so that you can still decide. And if in any case that your new address is serviceable with our network, we can just still transfer your Internet. There's no need to pay for the early termination fee.\n\nRight? Let me check back on your account. So It's on the 03/12/2027 since this is a twenty four month contract. So you still have two months of thinking it over. And then once you get back after two months of holiday vacation and we have your new address, instead of paying for the early termination fee, we can just transfer and connect I mean, connect you to your new address as long as it's serviceable with our network.\n\nRight? It's the best option for for the meantime. Right? Mhmm. Well, if you called us one month earlier, I will still provide you the same option since we don't want you to pay more than continuing your contract with us.\n\nRight? Okay. Okay. So are we how does that sound? How is it for you?\n\nOkay. Sure. But I'll take note of this in your account so that after your holiday vacation, everyone in the team is communicate is calibrated. Okay? Alright.\n\nThank you so much, Juan. Anything else I can help you with? Sure. So before we wrap up your account, we'll leave your account as it is, and your service will continue up until the twenty four month contract, or you can always call us back after your two month holiday vacation. And I hope you had a great time when you leave during this Oktoberfest, and thank you so much, Juan, for your time.\n\nThank you. Goodbye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.39999998,"end":1.76,"sentiment":"positive","sentiment_score":0.4926303386688232},{"text":"My name is Mary.","start":1.76,"end":3.4399998,"sentiment":"positive","sentiment_score":0.41777557879686356},{"text":"May I have your name, please?","start":3.4399998,"end":4.66,"sentiment":"neutral","sentiment_score":0.26162714262803394},{"text":"Can you spell it out for me?","start":10.0,"end":11.28,"sentiment":"neutral","sentiment_score":0.05546491965651512},{"text":"Just wanna make sure that I'll be able to pronounce it properly.","start":11.28,"end":14.66,"sentiment":"neutral","sentiment_score":0.06761081827183564}],"sentiment":"neutral","sentiment_score":0.20304709179874728,"num_words":34,"start":0.39999998,"end":14.66},{"sentences":[{"text":"Is it Puan?","start":20.345001,"end":21.485,"sentiment":"neutral","sentiment_score":0.025816856573025387},{"text":"Thank you so much, Puan.","start":23.145,"end":24.185001,"sentiment":"positive","sentiment_score":0.506265389919281},{"text":"Good morning.","start":24.185001,"end":24.744999,"sentiment":"positive","sentiment_score":0.5020467936992645},{"text":"How may I help you today?","start":24.744999,"end":26.205,"sentiment":"positive","sentiment_score":0.36155417064825696},{"text":"Oh, that's so sad.","start":31.119999,"end":32.32,"sentiment":"negative","sentiment_score":-0.33864104747772217}],"sentiment":"neutral","sentiment_score":0.22138159703463317,"num_words":20,"start":20.345001,"end":32.32},{"sentences":[{"text":"If I may ask, what's the reason for you canceling your Internet?","start":32.32,"end":35.7,"sentiment":"neutral","sentiment_score":-0.207330243041118},{"text":"Mhmm.","start":40.559998,"end":41.059998,"sentiment":"neutral","sentiment_score":-0.104231059551239},{"text":"So if I may ask how I mean, how long are you going on an holiday vacation?","start":52.934998,"end":57.114998,"sentiment":"neutral","sentiment_score":-0.08205376017619581},{"text":"Two months.","start":58.95,"end":65.5925,"sentiment":"neutral","sentiment_score":-0.11325856670737267},{"text":"Do you already have your new location where you will transfer after your holiday vacation?","start":72.355,"end":77.655,"sentiment":"neutral","sentiment_score":-0.03971422749261062}],"sentiment":"neutral","sentiment_score":-0.1023263498902955,"num_words":47,"start":32.32,"end":77.655},{"sentences":[{"text":"Well, I understand that you will be out during holiday season I mean, holiday for two months.","start":82.915,"end":89.659996,"sentiment":"neutral","sentiment_score":-0.019349453422953102},{"text":"If you'd like, we can have your Internet up and running so that when you go back, you still have your Internet connection.","start":89.72,"end":96.22,"sentiment":"neutral","sentiment_score":0.1011832192864107},{"text":"Also, once you confirm your address, we can just transfer your current connection to your new address as long as it's serviceable by our network.","start":96.68,"end":105.035,"sentiment":"neutral","sentiment_score":0.10761142462491989},{"text":"How's it sound?","start":105.495,"end":106.475006,"sentiment":"neutral","sentiment_score":0.09401356677214305},{"text":"So there's no need to reapply again, install again.","start":106.695,"end":109.83501,"sentiment":"neutral","sentiment_score":0.03341741663300329}],"sentiment":"neutral","sentiment_score":0.06845917403939869,"num_words":77,"start":82.915,"end":109.83501},{"sentences":[{"text":"Okay.","start":125.625,"end":125.945,"sentiment":"neutral","sentiment_score":0.05944626405835152},{"text":"Just give me one second.","start":125.945,"end":126.905,"sentiment":"neutral","sentiment_score":0.05688956677913666},{"text":"Let me just pull up your account.","start":126.905,"end":128.105,"sentiment":"neutral","sentiment_score":0.05902239414198058},{"text":"Hold in.","start":128.105,"end":128.925,"sentiment":"neutral","sentiment_score":0.05893661081790924},{"text":"Just give me one moment.","start":146.23,"end":147.19,"sentiment":"neutral","sentiment_score":0.09477232992649079}],"sentiment":"neutral","sentiment_score":0.06743928641080857,"num_words":20,"start":125.625,"end":147.19},{"sentences":[{"text":"I'll just go ahead and pull up your account.","start":147.19,"end":148.79,"sentiment":"neutral","sentiment_score":0.08102894243266848},{"text":"I'll put you on hold, and I'll get back to you.","start":148.79,"end":150.55,"sentiment":"neutral","sentiment_score":0.05948834696953947},{"text":"Okay?","start":150.55,"end":150.87,"sentiment":"neutral","sentiment_score":0.032026536762714386},{"text":"Hold on.","start":150.87,"end":151.61,"sentiment":"neutral","sentiment_score":0.006412847898900509},{"text":"Hello, Bowen.","start":204.51001,"end":205.23001,"sentiment":"neutral","sentiment_score":0.30625389516353607}],"sentiment":"neutral","sentiment_score":0.08163969285786152,"num_words":25,"start":147.19,"end":205.23001},{"sentences":[{"text":"Thank you so much for holding.","start":205.23001,"end":206.35,"sentiment":"positive","sentiment_score":0.6256527900695801},{"text":"Could you verify, please, the last name on your account?","start":206.35,"end":209.17001,"sentiment":"neutral","sentiment_score":0.23189863711595535},{"text":"Thank you so much.","start":213.92499,"end":214.885,"sentiment":"positive","sentiment_score":0.5463198125362396},{"text":"One, how about the date of birth, please?","start":214.885,"end":216.825,"sentiment":"neutral","sentiment_score":0.10695648845285177},{"text":"Thank you so much.","start":221.36499,"end":222.245,"sentiment":"positive","sentiment_score":0.36403273046016693}],"sentiment":"neutral","sentiment_score":0.3303114122245461,"num_words":32,"start":205.23001,"end":222.245},{"sentences":[{"text":"How about the identification number?","start":222.245,"end":224.105,"sentiment":"neutral","sentiment_score":0.13082072585821153},{"text":"It's a number in your identification ID.","start":224.325,"end":227.70499,"sentiment":"neutral","sentiment_score":0.05996784408177648},{"text":"Yeah.","start":232.1,"end":232.42,"sentiment":"neutral","sentiment_score":0.05933805927634239},{"text":"We can check that as well.","start":232.42,"end":233.96,"sentiment":"neutral","sentiment_score":0.06540973484516144},{"text":"Thank you so much.","start":237.7,"end":238.82,"sentiment":"positive","sentiment_score":0.4119298756122589}],"sentiment":"neutral","sentiment_score":0.13797367428955826,"num_words":23,"start":222.245,"end":238.82},{"sentences":[{"text":"Just give me one second.","start":238.82,"end":240.12,"sentiment":"neutral","sentiment_score":0.12619477063417434},{"text":"Checking in your account.","start":254.735,"end":256.195,"sentiment":"neutral","sentiment_score":0.03658519173040986},{"text":"Okay.","start":259.38,"end":259.88,"sentiment":"neutral","sentiment_score":-0.01572563871741295},{"text":"I'm checking that you're currently in a twenty four month contract under your account.","start":260.58,"end":267.38,"sentiment":"neutral","sentiment_score":-0.04472963724817548},{"text":"So if an early termination will be required, you will be charged for the early termination fee.","start":267.38,"end":273.405,"sentiment":"neutral","sentiment_score":-0.1795464368427501}],"sentiment":"neutral","sentiment_score":-0.07114427722990513,"num_words":41,"start":238.82,"end":273.405},{"sentences":[{"text":"We'll generate an invoice.","start":279.30502,"end":280.665,"sentiment":"neutral","sentiment_score":-0.043883997946977615},{"text":"And if I may ask, the this the the the amount would be depending on depending on how much year has been completed on the contract, and we'll get back to you regarding with the with this early termination fee.","start":280.665,"end":296.72998,"sentiment":"neutral","sentiment_score":-0.044170068996027115},{"text":"Okay?","start":296.72998,"end":297.22998,"sentiment":"neutral","sentiment_score":0.009513089433312416},{"text":"And, also, if I may ask, when do you plan to disconnect the service?","start":297.44998,"end":304.765,"sentiment":"neutral","sentiment_score":-0.0740275936467307},{"text":"At the end of this billing period?","start":310.825,"end":313.165,"sentiment":"neutral","sentiment_score":-0.06588454278452056}],"sentiment":"neutral","sentiment_score":-0.05197581473850843,"num_words":66,"start":279.30502,"end":313.165},{"sentences":[{"text":"You mean of September or October?","start":314.09,"end":317.31,"sentiment":"neutral","sentiment_score":-0.06042522316177686},{"text":"Because the billing period has I mean, has been sent out for the month of September.","start":318.00998,"end":324.59,"sentiment":"neutral","sentiment_score":-0.09090767754241824},{"text":"Yes.","start":328.01498,"end":328.51498,"sentiment":"neutral","sentiment_score":-0.0184892937541008},{"text":"So if I may ask, when do you plan to cancel and disconnect?","start":329.455,"end":333.555,"sentiment":"neutral","sentiment_score":-0.11100207269191742},{"text":"And the okay.","start":342.6,"end":344.54,"sentiment":"neutral","sentiment_score":-0.055541967352231346}],"sentiment":"neutral","sentiment_score":-0.08833888001166858,"num_words":39,"start":314.09,"end":344.54},{"sentences":[{"text":"'30.","start":344.68,"end":345.18,"sentiment":"neutral","sentiment_score":-0.047338925302028656},{"text":"For this one, since we follow the thirty day cancellation process.","start":347.48,"end":355.055,"sentiment":"neutral","sentiment_score":-0.11147929186170752},{"text":"If we're gonna count to thirty days for I mean, starting September 30.","start":355.515,"end":360.875,"sentiment":"neutral","sentiment_score":-0.11044248594687535},{"text":"So thirty days or the disconnection date will be I mean, you will be billed up until October 30.","start":360.875,"end":367.775,"sentiment":"neutral","sentiment_score":-0.17263311069262655},{"text":"Yes.","start":371.12003,"end":371.44,"sentiment":"neutral","sentiment_score":-0.048288412392139435}],"sentiment":"neutral","sentiment_score":-0.13417068819204966,"num_words":45,"start":344.68,"end":371.44},{"sentences":[{"text":"Because the we follow the thirty day disconnection process.","start":371.44,"end":379.14,"sentiment":"neutral","sentiment_score":-0.10821853992011812},{"text":"If I mean, if you wanna disconnect the the service September 30, the call should have been made thirty days prior the disconnection date.","start":379.6,"end":387.725,"sentiment":"neutral","sentiment_score":-0.1755260160813729},{"text":"But no worries.","start":390.345,"end":390.98502,"sentiment":"neutral","sentiment_score":0.1286686286330223},{"text":"If you if in any case that you wanna disconnect, we can generate the invoice as soon as possible so that we can disconnect the service.","start":390.98502,"end":398.38,"sentiment":"neutral","sentiment_score":0.15521132272596544},{"text":"But the bill from October one to thirtieth should be should be paid before we disconnect the Internet.","start":398.38,"end":406.32,"sentiment":"neutral","sentiment_score":-0.03898425524433454}],"sentiment":"neutral","sentiment_score":-0.01833509453572333,"num_words":80,"start":371.44,"end":406.32},{"sentences":[{"text":"So so that's going to be your month monthly payment for for your current service, which is $76.46.","start":412.915,"end":422.195,"sentiment":"neutral","sentiment_score":-1.430097553465005e-6},{"text":"But let me see here because we are expecting price changes on our next month.","start":422.195,"end":432.5,"sentiment":"neutral","sentiment_score":-0.12837160353859264},{"text":"And I'll let you know regarding with your final with your final invoice.","start":433.92,"end":441.065,"sentiment":"neutral","sentiment_score":0.018959719114578687},{"text":"So I have here your disconnection day.","start":441.065,"end":444.205,"sentiment":"neutral","sentiment_score":-0.021799642060484205},{"text":"So do you wanna disconnect your service on '30?","start":446.425,"end":449.565,"sentiment":"neutral","sentiment_score":-0.0721516828570101}],"sentiment":"neutral","sentiment_score":-0.040017517523900155,"num_words":62,"start":412.915,"end":449.565},{"sentences":[{"text":"That's going to be October 29.","start":454.05,"end":455.65,"sentiment":"neutral","sentiment_score":-0.033844869894286},{"text":"Correct?","start":455.65,"end":456.15,"sentiment":"neutral","sentiment_score":-0.02560906857252121},{"text":"September 29.","start":459.57,"end":461.11,"sentiment":"neutral","sentiment_score":-0.1392333060503006},{"text":"And before we disconnect, we have to make sure to settle the bill for October one to thirty.","start":465.61502,"end":473.475,"sentiment":"neutral","sentiment_score":-0.19198054944475493},{"text":"And, also, if I may ask, when do you plan to go on your holiday starting the two month holiday vacation?","start":473.535,"end":481.11002,"sentiment":"neutral","sentiment_score":-0.06992406433536894}],"sentiment":"neutral","sentiment_score":-0.11315000293931614,"num_words":48,"start":454.05,"end":481.11002},{"sentences":[{"text":"Oh, meeting October 1.","start":483.65,"end":487.01,"sentiment":"neutral","sentiment_score":-0.04922980070114136},{"text":"So starting September 29, you won't be able to access your Internet connection, the one.","start":487.01,"end":491.83002,"sentiment":"neutral","sentiment_score":-0.14465536599357923},{"text":"K.","start":496.385,"end":496.785,"sentiment":"neutral","sentiment_score":-0.006186991930007935},{"text":"Hold on.","start":496.785,"end":497.185,"sentiment":"neutral","sentiment_score":-0.05170114152133465},{"text":"Just give me one second.","start":497.185,"end":498.48502,"sentiment":"neutral","sentiment_score":-0.08817339539527894}],"sentiment":"neutral","sentiment_score":-0.10804466461693799,"num_words":27,"start":483.65,"end":498.48502},{"sentences":[{"text":"I know I've I've already asked you about this.","start":510.45,"end":512.85,"sentiment":"neutral","sentiment_score":-0.09704223606321546},{"text":"However, with the early termination fee and the disconnection fee for the bill October one to thirty will cost you more than keeping your service.","start":512.85,"end":522.23505,"sentiment":"negative","sentiment_score":-0.38011164367198946},{"text":"So if you wanna decide first during your two month holiday vacation, you can discuss it I mean, you can think over it again because I'm looking here with your cancellation fee or to disconnect your service, you you'll be paying more than keeping your service for two months.","start":522.695,"end":545.535,"sentiment":"neutral","sentiment_score":-0.11364068988026405},{"text":"Well, checking on the estimated cancellation fee would be $1.20 $120 excluding the the the g I mean, the the taxes.","start":548.815,"end":563.54004,"sentiment":"neutral","sentiment_score":-0.1059949862815085},{"text":"But that's only an estimated, but this will fall roughly at $120 plus the tax and also your bill from October one to thirty, which roughly estimates $76.46.","start":563.92,"end":579.70496,"sentiment":"neutral","sentiment_score":-0.0013558828005833285}],"sentiment":"neutral","sentiment_score":-0.137942609475982,"num_words":132,"start":510.45,"end":579.70496},{"sentences":[{"text":"That's your current plan.","start":579.70496,"end":581.08496,"sentiment":"neutral","sentiment_score":0.06807303987443447},{"text":"If in any case that there will let me check if there is an update with the price for the with your plan, okay, so that I can also give you.","start":581.225,"end":590.38,"sentiment":"neutral","sentiment_score":0.1157053787141077},{"text":"So rather than paying for the early termination termination fee, I guess, keeping your Internet for two months so that you can still decide.","start":590.38,"end":603.705,"sentiment":"neutral","sentiment_score":0.14400176766018072},{"text":"And if in any case that your new address is serviceable with our network, we can just still transfer your Internet.","start":604.16504,"end":610.74506,"sentiment":"neutral","sentiment_score":0.24475592090969994},{"text":"There's no need to pay for the early termination fee.","start":610.80505,"end":613.22504,"sentiment":"neutral","sentiment_score":0.12985800728201866}],"sentiment":"neutral","sentiment_score":0.15281839706003666,"num_words":90,"start":579.70496,"end":613.22504},{"sentences":[{"text":"Right?","start":613.68506,"end":614.18506,"sentiment":"neutral","sentiment_score":0.06660936772823334},{"text":"Let me check back on your account.","start":619.69,"end":621.87,"sentiment":"neutral","sentiment_score":0.028235582368714467},{"text":"So It's on the 03/12/2027 since this is a twenty four month contract.","start":624.33,"end":642.33496,"sentiment":"neutral","sentiment_score":0.056007129641679615},{"text":"So you still have two months of thinking it over.","start":648.39,"end":653.13,"sentiment":"neutral","sentiment_score":0.09725321307778359},{"text":"And then once you get back after two months of holiday vacation and we have your new address, instead of paying for the early termination fee, we can just transfer and connect I mean, connect you to your new address as long as it's serviceable with our network.","start":653.35004,"end":672.57,"sentiment":"neutral","sentiment_score":0.10597694610866408}],"sentiment":"neutral","sentiment_score":0.08926299586892128,"num_words":79,"start":613.68506,"end":672.57},{"sentences":[{"text":"Right?","start":673.11,"end":673.61,"sentiment":"neutral","sentiment_score":0.061837874352931976},{"text":"It's the best option for for the meantime.","start":673.75,"end":678.70996,"sentiment":"neutral","sentiment_score":0.13182696513831615},{"text":"Right?","start":678.70996,"end":679.20996,"sentiment":"neutral","sentiment_score":0.08842627704143524},{"text":"Mhmm.","start":683.185,"end":683.685,"sentiment":"neutral","sentiment_score":0.022231323644518852},{"text":"Well, if you called us one month earlier, I will still provide you the same option since we don't want you to pay more than continuing your contract with us.","start":692.225,"end":703.26,"sentiment":"neutral","sentiment_score":-0.01854985486716032}],"sentiment":"neutral","sentiment_score":0.0163564768324538,"num_words":41,"start":673.11,"end":703.26},{"sentences":[{"text":"Right?","start":704.84,"end":705.34,"sentiment":"neutral","sentiment_score":0.03993478044867515},{"text":"Okay.","start":706.76,"end":707.16003,"sentiment":"neutral","sentiment_score":0.04422157630324364},{"text":"Okay.","start":707.16003,"end":707.56,"sentiment":"neutral","sentiment_score":0.05302601680159569},{"text":"So are we how does that sound?","start":707.56,"end":709.48004,"sentiment":"neutral","sentiment_score":0.08972264613424029},{"text":"How is it for you?","start":709.48004,"end":710.7,"sentiment":"neutral","sentiment_score":0.11283673048019409}],"sentiment":"neutral","sentiment_score":0.08862830325961113,"num_words":15,"start":704.84,"end":710.7},{"sentences":[{"text":"Okay.","start":716.105,"end":716.505,"sentiment":"neutral","sentiment_score":0.09350715577602386},{"text":"Sure.","start":716.505,"end":717.005,"sentiment":"neutral","sentiment_score":0.12222781032323836},{"text":"But I'll take note of this in your account so that after your holiday vacation, everyone in the team is communicate is 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holiday vacation.","start":736.69,"end":751.155,"sentiment":"neutral","sentiment_score":0.11756170808504789},{"text":"And I hope you had a great time when you leave during this Oktoberfest, and thank you so much, Juan, for your time.","start":751.155,"end":758.39996,"sentiment":"positive","sentiment_score":0.8170980655628702}],"sentiment":"positive","sentiment_score":0.38351400683323544,"num_words":75,"start":730.29004,"end":758.39996},{"sentences":[{"text":"Thank you.","start":760.7,"end":761.26,"sentiment":"positive","sentiment_score":0.6887884438037872},{"text":"Goodbye.","start":761.26,"end":761.76,"sentiment":"neutral","sentiment_score":0.33037716150283813}],"sentiment":"positive","sentiment_score":0.5693180163701376,"num_words":3,"start":760.7,"end":761.76}]}}]},{"alternatives":[{"transcript":"Hi. This is Bhuwand. Bhuwand Mandai. Sure. B h u w a n. Yep. I want to cancel my Internet. I'm going on holiday. So, I mean, after returning, I'll just get the five G one. Because I won't be living on this house for long. So I'm planning to just cancel it and yeah. I'm going for two months. And even after coming back, I don't know if I will be living on this house for long. So no. Not yet. And I already yeah. I think last time I already had a chat about, you know, pausing it for two months, but that's not possible. And then yeah. I'd rather just cancel it because I'll save at least $140 doing that. So thank you. Yeah. Sure. Thank you. Bhangari, b h a n d a r I. 04/23/1992. Oh, license number, you mean? It is 5428251. Mhmm. How much is that? Mhmm. Yes. Thank you. Yeah. I think yeah. At the end of this billing period. I've already paid for September. Oh, yeah. Whenever whenever this yeah. Whenever this one ends. I think it ends on, like, end of this month, '30 or something. Mhmm. Oh, why is that? Yeah. But but I'm doing good. Mhmm. Okay. Can you please check how much I need to pay if I disconnect maybe today? Yeah. Sure. Let's make it '29. No. September 29. I'm leaving this October 1. Yeah. That's alright. How much is the fee? Mhmm. So when when does this contract ends? Mhmm. Mhmm. It looks like yeah. I just had one month. Yeah. I didn't knew that. Like, I have to let you know one month earlier. Mhmm. Yeah. Maybe I'll just leave it then. Sure. Sure. No. That was all. Thank you. No worries. Thank you. 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This is Bhuwand. Bhuwand Mandai. Sure. B h u w a n.\n\nYep. I want to cancel my Internet. I'm going on holiday. So, I mean, after returning, I'll just get the five G one. Because I won't be living on this house for long.\n\nSo I'm planning to just cancel it and yeah. I'm going for two months. And even after coming back, I don't know if I will be living on this house for long. So no. Not yet.\n\nAnd I already yeah. I think last time I already had a chat about, you know, pausing it for two months, but that's not possible. And then yeah. I'd rather just cancel it because I'll save at least $140 doing that. So thank you.\n\nYeah. Sure. Thank you. Bhangari, b h a n d a r I. 04/23/1992.\n\nOh, license number, you mean? It is 5428251. Mhmm. How much is that? Mhmm.\n\nYes. Thank you. Yeah. I think yeah. At the end of this billing period.\n\nI've already paid for September. Oh, yeah. Whenever whenever this yeah. Whenever this one ends. I think it ends on, like, end of this month, '30 or something.\n\nMhmm. Oh, why is that? Yeah. But but I'm doing good. Mhmm.\n\nOkay. Can you please check how much I need to pay if I disconnect maybe today? Yeah. Sure. Let's make it '29.\n\nNo. September 29. I'm leaving this October 1. Yeah. That's alright.\n\nHow much is the fee? Mhmm. So when when does this contract ends? Mhmm. Mhmm.\n\nIt looks like yeah. I just had one month. Yeah. I didn't knew that. Like, I have to let you know one month earlier.\n\nMhmm. Yeah. Maybe I'll just leave it then. Sure. Sure.\n\nNo. That was all. Thank you. No worries. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.0647674947977066},{"text":"This is Bhuwand.","start":5.8399997,"end":7.44,"sentiment":"neutral","sentiment_score":0.058734831710656486},{"text":"Bhuwand Mandai.","start":7.44,"end":8.34,"sentiment":"neutral","sentiment_score":0.062441298738121986},{"text":"Sure.","start":15.184999,"end":15.684999,"sentiment":"neutral","sentiment_score":0.0441075786948204},{"text":"B h u w a n.","start":15.745,"end":18.564999,"sentiment":"neutral","sentiment_score":0.02210852938393752}],"sentiment":"neutral","sentiment_score":0.04173948787725889,"num_words":13,"start":5.3599997,"end":18.564999},{"sentences":[{"text":"Yep.","start":22.145,"end":22.645,"sentiment":"neutral","sentiment_score":0.0830700621008873},{"text":"I want to cancel my Internet.","start":27.61,"end":29.71,"sentiment":"neutral","sentiment_score":-0.18487840642531714},{"text":"I'm going on holiday.","start":37.93,"end":39.309998,"sentiment":"neutral","sentiment_score":-0.19459284469485283},{"text":"So, I mean, after returning, I'll just get the five G one.","start":39.85,"end":45.125,"sentiment":"neutral","sentiment_score":-0.15344721265137196},{"text":"Because I won't be living on this house for long.","start":46.304996,"end":48.545,"sentiment":"neutral","sentiment_score":-0.2991512671113014}],"sentiment":"neutral","sentiment_score":-0.2011348781260577,"num_words":33,"start":22.145,"end":48.545},{"sentences":[{"text":"So I'm planning to just cancel it and yeah.","start":48.545,"end":52.964996,"sentiment":"neutral","sentiment_score":-0.25615044434865314},{"text":"I'm going for two months.","start":58.14,"end":59.44,"sentiment":"neutral","sentiment_score":-0.08121518939733505},{"text":"And even after coming back, I don't know if I will be living on this house for long.","start":61.739998,"end":67.74,"sentiment":"neutral","sentiment_score":-0.1638534867929088},{"text":"So no.","start":67.74,"end":78.735,"sentiment":"neutral","sentiment_score":-0.06938973255455494},{"text":"Not yet.","start":78.735,"end":79.475,"sentiment":"neutral","sentiment_score":-0.07734931260347366}],"sentiment":"neutral","sentiment_score":-0.16539641107536024,"num_words":36,"start":48.545,"end":79.475},{"sentences":[{"text":"And I already yeah.","start":107.52,"end":110.479996,"sentiment":"neutral","sentiment_score":0.013616683892905712},{"text":"I think last time I already had a chat about, you know, pausing it for two months, but that's not possible.","start":110.479996,"end":115.22,"sentiment":"neutral","sentiment_score":-0.1364627555012703},{"text":"And then yeah.","start":115.6,"end":117.119995,"sentiment":"neutral","sentiment_score":-0.09394621600707372},{"text":"I'd rather just cancel it because I'll save at least $140 doing that.","start":117.119995,"end":122.655,"sentiment":"neutral","sentiment_score":-0.03339416705645048},{"text":"So thank you.","start":122.655,"end":130.595,"sentiment":"neutral","sentiment_score":0.12712122375766435}],"sentiment":"neutral","sentiment_score":-0.07149659723720768,"num_words":44,"start":107.52,"end":130.595},{"sentences":[{"text":"Yeah.","start":151.515,"end":151.83499,"sentiment":"neutral","sentiment_score":0.21481415629386905},{"text":"Sure.","start":151.83499,"end":152.155,"sentiment":"positive","sentiment_score":0.400370717048645},{"text":"Thank you.","start":152.155,"end":152.97499,"sentiment":"positive","sentiment_score":0.5900978147983551},{"text":"Bhangari, b h a n d a r I.","start":209.795,"end":213.33499,"sentiment":"neutral","sentiment_score":0.06727070257895523},{"text":"04/23/1992.","start":217.635,"end":219.99,"sentiment":"neutral","sentiment_score":0.03460809215903282}],"sentiment":"neutral","sentiment_score":0.17395892273634672,"num_words":14,"start":151.515,"end":219.99},{"sentences":[{"text":"Oh, license number, you mean?","start":220.47,"end":231.61,"sentiment":"neutral","sentiment_score":0.08371702581644058},{"text":"It is 5428251.","start":233.75,"end":236.915,"sentiment":"neutral","sentiment_score":0.06520947813987732},{"text":"Mhmm.","start":273.985,"end":274.485,"sentiment":"neutral","sentiment_score":-0.042709436267614365},{"text":"How much is that?","start":274.705,"end":275.845,"sentiment":"neutral","sentiment_score":-0.055685256607830524},{"text":"Mhmm.","start":293.57498,"end":294.07498,"sentiment":"neutral","sentiment_score":-0.04735080897808075}],"sentiment":"neutral","sentiment_score":0.021529449416058406,"num_words":14,"start":220.47,"end":294.07498},{"sentences":[{"text":"Yes.","start":297.495,"end":297.815,"sentiment":"neutral","sentiment_score":0.04660920798778534},{"text":"Thank you.","start":297.815,"end":298.555,"sentiment":"neutral","sentiment_score":0.16434112191200256},{"text":"Yeah.","start":306.55002,"end":306.79,"sentiment":"neutral","sentiment_score":-0.0678938627243042},{"text":"I think yeah.","start":306.79,"end":307.67,"sentiment":"neutral","sentiment_score":-0.0745046300192674},{"text":"At the end of this billing period.","start":307.67,"end":309.45,"sentiment":"neutral","sentiment_score":-0.09372538647481374}],"sentiment":"neutral","sentiment_score":-0.040871000449572294,"num_words":14,"start":297.495,"end":309.45},{"sentences":[{"text":"I've already paid for September.","start":325.685,"end":327.225,"sentiment":"neutral","sentiment_score":-0.08916078060865402},{"text":"Oh, yeah.","start":329.685,"end":330.165,"sentiment":"neutral","sentiment_score":-0.05833009071648121},{"text":"Whenever whenever this yeah.","start":330.165,"end":334.27,"sentiment":"neutral","sentiment_score":-0.09649823792278767},{"text":"Whenever this one ends.","start":334.27,"end":335.65,"sentiment":"neutral","sentiment_score":-0.10651253163814545},{"text":"I think it ends on, like, end of this month, '30 or something.","start":335.71,"end":343.09,"sentiment":"neutral","sentiment_score":-0.09100179488842304}],"sentiment":"neutral","sentiment_score":-0.09134037486676659,"num_words":28,"start":325.685,"end":343.09},{"sentences":[{"text":"Mhmm.","start":351.815,"end":352.315,"sentiment":"neutral","sentiment_score":-0.09230314940214156},{"text":"Oh, why is that?","start":369.43,"end":370.305,"sentiment":"neutral","sentiment_score":-0.12756994739174843},{"text":"Yeah.","start":377.82498,"end":378.145,"sentiment":"neutral","sentiment_score":-0.07303771376609802},{"text":"But but I'm doing good.","start":378.145,"end":393.0,"sentiment":"neutral","sentiment_score":0.11299102827906608},{"text":"Mhmm.","start":395.22,"end":395.72,"sentiment":"neutral","sentiment_score":0.024820992723107334}],"sentiment":"neutral","sentiment_score":-0.007153709884732957,"num_words":12,"start":351.815,"end":395.72},{"sentences":[{"text":"Okay.","start":407.13498,"end":407.455,"sentiment":"neutral","sentiment_score":0.04824212193489075},{"text":"Can you please check how much I need to pay if I disconnect maybe today?","start":407.455,"end":411.47498,"sentiment":"neutral","sentiment_score":0.0024277493357658386},{"text":"Yeah.","start":438.375,"end":438.615,"sentiment":"neutral","sentiment_score":0.02467089891433716},{"text":"Sure.","start":438.615,"end":439.115,"sentiment":"neutral","sentiment_score":0.08030027896165848},{"text":"Let's make it '29.","start":451.01,"end":452.47,"sentiment":"neutral","sentiment_score":-0.02821570448577404}],"sentiment":"neutral","sentiment_score":0.0034893964501944456,"num_words":22,"start":407.13498,"end":452.47},{"sentences":[{"text":"No.","start":456.225,"end":456.725,"sentiment":"neutral","sentiment_score":-0.2432948350906372},{"text":"September 29.","start":457.745,"end":459.04504,"sentiment":"neutral","sentiment_score":-0.12016778439283371},{"text":"I'm leaving this October 1.","start":480.41998,"end":482.59998,"sentiment":"neutral","sentiment_score":-0.06135804839432239},{"text":"Yeah.","start":492.11502,"end":492.355,"sentiment":"neutral","sentiment_score":0.02073983289301395},{"text":"That's alright.","start":492.355,"end":493.095,"sentiment":"neutral","sentiment_score":0.06107731722295284}],"sentiment":"neutral","sentiment_score":-0.05886601622809063,"num_words":11,"start":456.225,"end":493.095},{"sentences":[{"text":"How much is the fee?","start":546.285,"end":547.90497,"sentiment":"neutral","sentiment_score":-0.07575625777244568},{"text":"Mhmm.","start":564.23,"end":564.73,"sentiment":"neutral","sentiment_score":-0.09180387854576112},{"text":"So when when does this contract ends?","start":614.99,"end":618.37,"sentiment":"neutral","sentiment_score":0.003797731761421476},{"text":"Mhmm.","start":670.05,"end":670.55,"sentiment":"neutral","sentiment_score":0.06718955188989639},{"text":"Mhmm.","start":673.25,"end":673.75,"sentiment":"neutral","sentiment_score":0.065699502825737}],"sentiment":"neutral","sentiment_score":-0.02074079935749372,"num_words":15,"start":546.285,"end":673.75},{"sentences":[{"text":"It looks like yeah.","start":681.17,"end":682.31,"sentiment":"neutral","sentiment_score":0.06559042632579803},{"text":"I just had one month.","start":684.37,"end":685.75,"sentiment":"neutral","sentiment_score":-0.018458788469433784},{"text":"Yeah.","start":686.315,"end":686.475,"sentiment":"neutral","sentiment_score":-0.009249644353985786},{"text":"I didn't knew that.","start":686.475,"end":687.435,"sentiment":"neutral","sentiment_score":-0.03409059066325426},{"text":"Like, I have to let you know one month earlier.","start":687.435,"end":689.375,"sentiment":"neutral","sentiment_score":-0.019127065688371657}],"sentiment":"neutral","sentiment_score":-0.006950620872279008,"num_words":24,"start":681.17,"end":689.375},{"sentences":[{"text":"Mhmm.","start":703.57,"end":704.07,"sentiment":"neutral","sentiment_score":0.02880791202187538},{"text":"Yeah.","start":713.48505,"end":713.72504,"sentiment":"neutral","sentiment_score":0.05758121609687805},{"text":"Maybe I'll just leave it then.","start":713.72504,"end":715.34503,"sentiment":"neutral","sentiment_score":0.04811671438316504},{"text":"Sure.","start":727.93,"end":728.43,"sentiment":"neutral","sentiment_score":0.1284043788909912},{"text":"Sure.","start":729.93,"end":730.43,"sentiment":"neutral","sentiment_score":0.2551572918891907}],"sentiment":"neutral","sentiment_score":0.07586510851979256,"num_words":10,"start":703.57,"end":730.43},{"sentences":[{"text":"No.","start":733.61,"end":733.85,"sentiment":"neutral","sentiment_score":0.042874496430158615},{"text":"That was all.","start":733.85,"end":734.57,"sentiment":"neutral","sentiment_score":0.07928139468034108},{"text":"Thank you.","start":734.57,"end":735.31,"sentiment":"neutral","sentiment_score":0.2934965193271637},{"text":"No worries.","start":758.75,"end":759.31,"sentiment":"positive","sentiment_score":0.42147959768772125},{"text":"Thank you.","start":759.31,"end":760.05,"sentiment":"positive","sentiment_score":0.7227750718593597}],"sentiment":"neutral","sentiment_score":0.31562210582196715,"num_words":10,"start":733.61,"end":760.05},{"sentences":[{"text":"Bye.","start":762.26996,"end":762.76996,"sentiment":"neutral","sentiment_score":-0.08880694210529327}],"sentiment":"neutral","sentiment_score":-0.08880694210529327,"num_words":1,"start":762.26996,"end":762.76996}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hi. This is Bhuwand. Bhuwand Mandai.\n\nChannel 0: Can you spell it out for me? Just wanna make sure that I'll be able to pronounce it properly.\n\nChannel 1: Sure. B h u w a n.\n\nChannel 0: Is it Puan?\n\nChannel 1: Yep.\n\nChannel 0: Thank you so much, Puan. Good morning. How may I help you today?\n\nChannel 1: I want to cancel my Internet.\n\nChannel 0: Oh, that's so sad. If I may ask, what's the reason for you canceling your Internet?\n\nChannel 1: I'm going on holiday. So,\n\nChannel 0: Mhmm.\n\nChannel 1: I mean, after returning, I'll just get the five G one. Because I won't be living on this house for long. So I'm planning to just cancel it and yeah.\n\nChannel 0: So if I may ask how I mean, how long are you going on an holiday vacation?\n\nChannel 1: I'm going for two months.\n\nChannel 0: Two\n\nChannel 1: And even after coming back, I don't know if I will\n\nChannel 0: months.\n\nChannel 1: be living on this house for long. So\n\nChannel 0: Do you already have your new location where you will transfer after your holiday vacation?\n\nChannel 1: no. Not yet.\n\nChannel 0: Well, I understand that you will be out during holiday season I mean, holiday for two months. If you'd like, we can have your Internet up and running so that when you go back, you still have your Internet connection. Also, once you confirm your address, we can just transfer your current connection to your new address as long as it's serviceable by our network. How's it sound? So there's no need to\n\nChannel 1: And\n\nChannel 0: reapply\n\nChannel 1: I already\n\nChannel 0: again, install again.\n\nChannel 1: yeah. I think last time I already had a chat about, you know, pausing it for two months, but that's not possible. And then yeah. I'd rather just cancel it because I'll save at least $140 doing that. So\n\nChannel 0: Okay. Just give me one second. Let me just pull up your account. Hold in.\n\nChannel 1: thank you.\n\nChannel 0: Just give me one moment. I'll just go ahead and pull up your account. I'll put you on hold, and I'll get back to you. Okay? Hold on.\n\nChannel 1: Yeah. Sure. Thank you.\n\nChannel 0: Hello, Bowen. Thank you so much for holding. Could you verify, please, the last name on your account?\n\nChannel 1: Bhangari, b h a n d a r I.\n\nChannel 0: Thank you so much. One, how about the date of birth, please?\n\nChannel 1: 04/23/1992. Oh,\n\nChannel 0: Thank you so much. How about the identification number? It's a number in your identification ID.\n\nChannel 1: license number, you mean?\n\nChannel 0: Yeah. We can check that as well.\n\nChannel 1: It is 5428251.\n\nChannel 0: Thank you so much. Just give me one second. Checking in your account. Okay. I'm checking that you're currently in a twenty four month contract under your account.\n\nSo if an early termination will be required, you will be charged for the early termination fee.\n\nChannel 1: Mhmm. How much is that?\n\nChannel 0: We'll generate an invoice. And if I may ask, the this the the the amount would be depending on depending on how much year has been completed on the contract, and we'll get back\n\nChannel 1: Mhmm.\n\nChannel 0: to you regarding with the with this early termination fee. Okay? And,\n\nChannel 1: Yes.\n\nChannel 0: also,\n\nChannel 1: Thank you.\n\nChannel 0: if I may ask, when do you plan to disconnect the service?\n\nChannel 1: Yeah. I think yeah. At the end of this billing period.\n\nChannel 0: At the end of this billing period? You mean of September or October? Because the billing period has I mean, has been sent out for the month of September.\n\nChannel 1: I've already paid for September.\n\nChannel 0: Yes. So\n\nChannel 1: Oh,\n\nChannel 0: if\n\nChannel 1: yeah.\n\nChannel 0: I may\n\nChannel 1: Whenever\n\nChannel 0: ask, when do you plan to\n\nChannel 1: whenever\n\nChannel 0: cancel\n\nChannel 1: this\n\nChannel 0: and disconnect?\n\nChannel 1: yeah. Whenever this one ends. I think it ends on, like, end of this month, '30 or something.\n\nChannel 0: And the okay. '30. For this one, since we follow the thirty day\n\nChannel 1: Mhmm.\n\nChannel 0: cancellation process. If we're gonna count to thirty days for I mean, starting September 30. So thirty days or the disconnection date will be I mean, you will be billed up until October 30.\n\nChannel 1: Oh, why is that?\n\nChannel 0: Yes. Because the we follow the thirty day\n\nChannel 1: Yeah.\n\nChannel 0: disconnection\n\nChannel 1: But\n\nChannel 0: process.\n\nChannel 1: but\n\nChannel 0: If I mean, if you wanna disconnect the the service September 30, the call should have been made thirty days prior the disconnection date.\n\nChannel 1: I'm\n\nChannel 0: But no worries. If you if in any case that you wanna\n\nChannel 1: doing good.\n\nChannel 0: disconnect, we can generate the invoice as soon as\n\nChannel 1: Mhmm.\n\nChannel 0: possible so that we can disconnect the service. But the bill from October one to thirtieth should be should be paid before we disconnect the Internet.\n\nChannel 1: Okay. Can you please check how much I need to pay if I disconnect maybe today?\n\nChannel 0: So so that's going to be your month monthly payment for for your current service, which is $76.46. But let me see here because we are expecting price changes on our next month. And I'll let you know regarding with your final\n\nChannel 1: Yeah. Sure.\n\nChannel 0: with your final invoice. So I have here your disconnection day. So do you wanna disconnect your service on '30?\n\nChannel 1: Let's make it '29.\n\nChannel 0: That's going to be October 29. Correct?\n\nChannel 1: No. September 29.\n\nChannel 0: September 29. And before we disconnect, we have to make sure to settle the bill for October one to thirty. And, also, if I may ask, when do you plan to go on your holiday starting the two month holiday\n\nChannel 1: I'm leaving\n\nChannel 0: vacation?\n\nChannel 1: this October 1.\n\nChannel 0: Oh, meeting October 1. So starting September 29, you won't be able to access your Internet connection, the one.\n\nChannel 1: Yeah. That's alright.\n\nChannel 0: K. Hold on. Just give me one second. I know I've I've already asked you about this. However, with the early termination fee and the disconnection fee for the bill October one to thirty will cost you more than keeping your service.\n\nSo if you wanna decide first during your two month holiday vacation, you can discuss it I mean, you can think over it again because I'm looking here with your cancellation fee or to disconnect your service, you you'll be paying more than keeping your service for two months.\n\nChannel 1: How much is the fee?\n\nChannel 0: Well, checking on the estimated cancellation fee would be $1.20 $120 excluding the the the g I mean, the the taxes. But that's\n\nChannel 1: Mhmm.\n\nChannel 0: only an estimated, but this will fall roughly at $120 plus the tax and also your bill from October one to thirty, which roughly estimates $76.46. That's your current plan. If in any case that there will let me check if there is an update with the price for the with your plan, okay, so that I can also give you. So rather than paying for the early termination termination fee, I guess, keeping your Internet for two months so that you can still decide. And if in any case that your new address is serviceable with our network, we can just still transfer your Internet.\n\nThere's no need to pay for the early termination fee. Right?\n\nChannel 1: So when when does this contract ends?\n\nChannel 0: Let me check back on your account. So It's on the 03/12/2027 since this is a twenty four month contract. So you still have two months of thinking it over. And then once you get back after two months of holiday vacation and we have your new address, instead of paying for the early termination fee, we can just transfer and connect I mean, connect you to your new address\n\nChannel 1: Mhmm.\n\nChannel 0: as long as it's serviceable with our network. Right?\n\nChannel 1: Mhmm.\n\nChannel 0: It's the best option for for the meantime. Right?\n\nChannel 1: It looks like yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: I just had one month. Yeah. I didn't knew that. Like, I have to let you know one month earlier.\n\nChannel 0: Well, if you called us one month earlier, I will still provide you the same option since we don't want you to pay more than continuing your contract with us.\n\nChannel 1: Mhmm.\n\nChannel 0: Right? Okay. Okay. So are we how does that sound? How is it for you?\n\nChannel 1: Yeah. Maybe I'll just leave it then.\n\nChannel 0: Okay. Sure. But I'll take note of this in your account so that after your holiday vacation, everyone in the team is communicate is calibrated. Okay?\n\nChannel 1: Sure.\n\nChannel 0: Alright.\n\nChannel 1: Sure.\n\nChannel 0: Thank you so much, Juan. Anything else I can help you with?\n\nChannel 1: No. That was all. Thank you.\n\nChannel 0: Sure. So before we wrap up your account, we'll leave your account as it is, and your service will continue up until the twenty four month contract, or you can always call us back after your two month holiday vacation. And I hope you had a great time when you leave during this Oktoberfest, and thank you so much, Juan, for your time.\n\nChannel 1: No worries. Thank you.\n\nChannel 0: Thank you. Goodbye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.39999998,"end":1.76,"sentiment":"positive","sentiment_score":0.4926303386688232},{"text":"My name is Mary.","start":1.76,"end":3.4399998,"sentiment":"positive","sentiment_score":0.41777557879686356},{"text":"May I have your name, please?","start":3.4399998,"end":4.66,"sentiment":"neutral","sentiment_score":0.26162714262803394}],"sentiment":"positive","sentiment_score":0.38026779095331825,"channel":0,"num_words":15,"start":0.39999998,"end":4.66},{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.0647674947977066},{"text":"This is Bhuwand.","start":5.8399997,"end":7.44,"sentiment":"neutral","sentiment_score":0.058734831710656486},{"text":"Bhuwand Mandai.","start":7.44,"end":8.34,"sentiment":"neutral","sentiment_score":0.062441298738121986}],"sentiment":"neutral","sentiment_score":0.060975764567653336,"channel":1,"num_words":6,"start":5.3599997,"end":8.34},{"sentences":[{"text":"Can you spell it out for me?","start":10.0,"end":11.28,"sentiment":"neutral","sentiment_score":0.05546491965651512},{"text":"Just wanna make sure that I'll be able to pronounce it properly.","start":11.28,"end":14.66,"sentiment":"neutral","sentiment_score":0.06761081827183564}],"sentiment":"neutral","sentiment_score":0.06313601351882282,"channel":0,"num_words":19,"start":10.0,"end":14.66},{"sentences":[{"text":"Sure.","start":15.184999,"end":15.684999,"sentiment":"neutral","sentiment_score":0.0441075786948204},{"text":"B h u w a 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one, since we follow the thirty day","start":347.48,"end":351.1,"sentiment":"neutral","sentiment_score":-0.09149211645126343}],"sentiment":"neutral","sentiment_score":-0.07979952887846874,"channel":0,"num_words":13,"start":342.6,"end":351.1},{"sentences":[{"text":"Mhmm.","start":351.815,"end":352.315,"sentiment":"neutral","sentiment_score":-0.09230314940214156}],"sentiment":"neutral","sentiment_score":-0.09230314940214156,"channel":1,"num_words":1,"start":351.815,"end":352.315},{"sentences":[{"text":"cancellation process.","start":352.76,"end":355.055,"sentiment":"neutral","sentiment_score":-0.2014215812087059},{"text":"If we're gonna count to thirty days for I mean, starting September 30.","start":355.515,"end":360.875,"sentiment":"neutral","sentiment_score":-0.11044248594687535},{"text":"So thirty days or the disconnection date will be I mean, you will be billed up until October 30.","start":360.875,"end":367.775,"sentiment":"neutral","sentiment_score":-0.17263311069262655}],"sentiment":"neutral","sentiment_score":-0.1505477818496087,"channel":0,"num_words":34,"start":352.76,"end":367.775},{"sentences":[{"text":"Oh, why is that?","start":369.43,"end":370.305,"sentiment":"neutral","sentiment_score":-0.12756994739174843}],"sentiment":"neutral","sentiment_score":-0.12756994739174843,"channel":1,"num_words":4,"start":369.43,"end":370.305},{"sentences":[{"text":"Yes.","start":371.12003,"end":371.44,"sentiment":"neutral","sentiment_score":-0.048288412392139435},{"text":"Because the we follow the thirty 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I mean, if you wanna disconnect the the service September 30, the call should have been made thirty days prior the disconnection date.","start":379.6,"end":387.725,"sentiment":"neutral","sentiment_score":-0.1755260160813729}],"sentiment":"neutral","sentiment_score":-0.1755260160813729,"channel":0,"num_words":24,"start":379.6,"end":387.725},{"sentences":[{"text":"I'm","start":388.82,"end":389.32,"sentiment":"neutral","sentiment_score":-0.03098234161734581}],"sentiment":"neutral","sentiment_score":-0.03098234161734581,"channel":1,"num_words":1,"start":388.82,"end":389.32},{"sentences":[{"text":"But no worries.","start":390.345,"end":390.98502,"sentiment":"neutral","sentiment_score":0.1286686286330223},{"text":"If you if in any case that you wanna","start":390.98502,"end":392.58502,"sentiment":"positive","sentiment_score":0.34288280208905536}],"sentiment":"neutral","sentiment_score":0.2893292587250471,"channel":0,"num_words":12,"start":390.345,"end":392.58502},{"sentences":[{"text":"doing good.","start":392.42,"end":393.0,"sentiment":"positive","sentiment_score":0.40042175352573395}],"sentiment":"positive","sentiment_score":0.40042175352573395,"channel":1,"num_words":2,"start":392.42,"end":393.0},{"sentences":[{"text":"disconnect, we can generate the invoice as soon as","start":392.58502,"end":395.34,"sentiment":"neutral","sentiment_score":0.09020022178689639}],"sentiment":"neutral","sentiment_score":0.09020022178689639,"channel":0,"num_words":9,"start":392.58502,"end":395.34},{"sentences":[{"text":"Mhmm.","start":395.22,"end":395.72,"sentiment":"neutral","sentiment_score":0.024820992723107334}],"sentiment":"neutral","sentiment_score":0.024820992723107334,"channel":1,"num_words":1,"start":395.22,"end":395.72},{"sentences":[{"text":"possible so that we can disconnect the service.","start":395.41998,"end":398.38,"sentiment":"neutral","sentiment_score":0.0172183969989419},{"text":"But the bill from October one to thirtieth should be should be paid before we disconnect the Internet.","start":398.38,"end":406.32,"sentiment":"neutral","sentiment_score":-0.03898425524433454}],"sentiment":"neutral","sentiment_score":-0.021691131477172557,"channel":0,"num_words":26,"start":395.41998,"end":406.32},{"sentences":[{"text":"Okay.","start":407.13498,"end":407.455,"sentiment":"neutral","sentiment_score":0.04824212193489075},{"text":"Can you please check how much I need to pay if I disconnect maybe today?","start":407.455,"end":411.47498,"sentiment":"neutral","sentiment_score":0.0024277493357658386}],"sentiment":"neutral","sentiment_score":0.005291147623211145,"channel":1,"num_words":16,"start":407.13498,"end":411.47498},{"sentences":[{"text":"So so that's going to be your month monthly payment for for your current service, which is $76.46.","start":412.915,"end":422.195,"sentiment":"neutral","sentiment_score":-1.430097553465005e-6},{"text":"But let me see here because we are expecting price changes on our next 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you?","start":709.48004,"end":710.7,"sentiment":"neutral","sentiment_score":0.11283673048019409}],"sentiment":"neutral","sentiment_score":0.08862830325961113,"channel":0,"num_words":15,"start":704.84,"end":710.7},{"sentences":[{"text":"Yeah.","start":713.48505,"end":713.72504,"sentiment":"neutral","sentiment_score":0.05758121609687805},{"text":"Maybe I'll just leave it then.","start":713.72504,"end":715.34503,"sentiment":"neutral","sentiment_score":0.04811671438316504}],"sentiment":"neutral","sentiment_score":0.04946878605655262,"channel":1,"num_words":7,"start":713.48505,"end":715.34503},{"sentences":[{"text":"Okay.","start":716.105,"end":716.505,"sentiment":"neutral","sentiment_score":0.09350715577602386},{"text":"Sure.","start":716.505,"end":717.005,"sentiment":"neutral","sentiment_score":0.12222781032323836},{"text":"But I'll take note of this in your account so that after your holiday vacation, everyone in the team is communicate is calibrated.","start":717.065,"end":726.71,"sentiment":"neutral","sentiment_score":0.1444897314776545},{"text":"Okay?","start":727.01,"end":727.51,"sentiment":"neutral","sentiment_score":0.1093687266111374}],"sentiment":"neutral","sentiment_score":0.1403218275652482,"channel":0,"num_words":26,"start":716.105,"end":727.51},{"sentences":[{"text":"Sure.","start":727.93,"end":728.43,"sentiment":"neutral","sentiment_score":0.1284043788909912}],"sentiment":"neutral","sentiment_score":0.1284043788909912,"channel":1,"num_words":1,"start":727.93,"end":728.43},{"sentences":[{"text":"Alright.","start":729.49,"end":729.99,"sentiment":"neutral","sentiment_score":0.19594216346740723}],"sentiment":"neutral","sentiment_score":0.19594216346740723,"channel":0,"num_words":1,"start":729.49,"end":729.99},{"sentences":[{"text":"Sure.","start":729.93,"end":730.43,"sentiment":"neutral","sentiment_score":0.2551572918891907}],"sentiment":"neutral","sentiment_score":0.2551572918891907,"channel":1,"num_words":1,"start":729.93,"end":730.43},{"sentences":[{"text":"Thank you so much, Juan.","start":730.29004,"end":731.57,"sentiment":"positive","sentiment_score":0.5694726347923279},{"text":"Anything else I can help you with?","start":731.57,"end":733.19,"sentiment":"neutral","sentiment_score":0.333180559532983}],"sentiment":"positive","sentiment_score":0.43163559089104336,"channel":0,"num_words":12,"start":730.29004,"end":733.19},{"sentences":[{"text":"No.","start":733.61,"end":733.85,"sentiment":"neutral","sentiment_score":0.042874496430158615},{"text":"That was all.","start":733.85,"end":734.57,"sentiment":"neutral","sentiment_score":0.07928139468034108},{"text":"Thank you.","start":734.57,"end":735.31,"sentiment":"neutral","sentiment_score":0.2934965193271637}],"sentiment":"neutral","sentiment_score":0.14461861985425153,"channel":1,"num_words":6,"start":733.61,"end":735.31},{"sentences":[{"text":"Sure.","start":736.13,"end":736.63,"sentiment":"neutral","sentiment_score":0.20576129853725433},{"text":"So before we wrap up your account, we'll leave your account as it is, and your service will continue up until the twenty four month contract, or you can always call us back after your two month holiday vacation.","start":736.69,"end":751.155,"sentiment":"neutral","sentiment_score":0.11756170808504789},{"text":"And I hope you had a great time when you leave during this Oktoberfest, and thank you so much, Juan, for your time.","start":751.155,"end":758.39996,"sentiment":"positive","sentiment_score":0.8170980655628702}],"sentiment":"positive","sentiment_score":0.37434799082222436,"channel":0,"num_words":63,"start":736.13,"end":758.39996},{"sentences":[{"text":"No worries.","start":758.75,"end":759.31,"sentiment":"positive","sentiment_score":0.42147959768772125},{"text":"Thank you.","start":759.31,"end":760.05,"sentiment":"positive","sentiment_score":0.7227750718593597}],"sentiment":"positive","sentiment_score":0.5721273347735405,"channel":1,"num_words":4,"start":758.75,"end":760.05},{"sentences":[{"text":"Thank you.","start":760.7,"end":761.26,"sentiment":"positive","sentiment_score":0.6887884438037872},{"text":"Goodbye.","start":761.26,"end":761.76,"sentiment":"neutral","sentiment_score":0.33037716150283813}],"sentiment":"positive","sentiment_score":0.5693180163701376,"channel":0,"num_words":3,"start":760.7,"end":761.76},{"sentences":[{"text":"Bye.","start":762.26996,"end":762.76996,"sentiment":"neutral","sentiment_score":-0.08880694210529327}],"sentiment":"neutral","sentiment_score":-0.08880694210529327,"channel":1,"num_words":1,"start":762.26996,"end":762.76996}]},"summary":{"result":"success","short":"A customer named Bhu left Airtel to cancel their internet service due to an upcoming holiday. The representative, named Mary, informed the customer that they can cancel the service after the holiday and transfer their internet to a new address, and charged an early termination fee if they cancel before September 30th. The customer was informed that they will be billed for their service until October 30th and that they will be charged an early termination fee if they cancel before then. The customer was also informed that they can transfer to their new address if they plan to go on their two month holiday, and that they can call back to cancel their service if they call back after their two month holiday."},"intents":{"segments":[{"text":"I want to cancel my Internet.","start_word":64,"end_word":69,"intents":[{"intent":"Cancel internet","confidence_score":0.35241348}]},{"text":"Hello, Bowen. Thank you so much for holding. Could you verify, please, the last name on your account?","start_word":351,"end_word":368,"intents":[{"intent":"Verify account information","confidence_score":0.29819307}]},{"text":"Could you verify, please, the last name on your account?","start_word":359,"end_word":368,"intents":[{"intent":"Check account information","confidence_score":0.01935329}]},{"text":"We'll generate an invoice. And if I may ask, the this the the the amount would be depending on depending on how much year has been completed on the contract, and we'll get back Mhmm. to you regarding with the with this early termination fee. Okay? And, Yes.","start_word":472,"end_word":519,"intents":[{"intent":"Set up invoice","confidence_score":0.00023686334}]},{"text":"Whenever this one ends. I think it ends on, like, end of this month, '30 or something. And the okay. '30. For this one, since we follow the thirty day Mhmm. cancellation process. If we're gonna count to thirty days for I mean, starting September 30. So thirty days or the disconnection date will be I mean, you will be billed up until October 30. Oh, why is that?","start_word":600,"end_word":668,"intents":[{"intent":"Inquire about disconnection date","confidence_score":0.006542709}]},{"text":"If we're gonna count to thirty days for I mean, starting September 30. So thirty days or the disconnection date will be I mean, you will be billed up until October 30. Oh, why is that?","start_word":633,"end_word":668,"intents":[{"intent":"Confirm disconnection date","confidence_score":0.02595001}]},{"text":"but If I mean, if you wanna disconnect the the service September 30, the call should have been made thirty days prior the disconnection date.","start_word":682,"end_word":706,"intents":[{"intent":"Disconnect service","confidence_score":0.8262469},{"intent":"Disconnect service","confidence_score":0.4529868},{"intent":"Disconnect service","confidence_score":0.22598599},{"intent":"Disconnect service","confidence_score":0.13458627}]},{"text":"disconnect, we can generate the invoice as soon as Mhmm.","start_word":721,"end_word":730,"intents":[{"intent":"Generate invoice","confidence_score":0.7582356}]},{"text":"Can you please check how much I need to pay if I disconnect maybe today?","start_word":758,"end_word":772,"intents":[{"intent":"Check monthly payment","confidence_score":0.008210842}]},{"text":"So I have here your disconnection day. So do you wanna disconnect your service on '30? Let's make it '29. That's going to be October 29. Correct? No. September 29.","start_word":821,"end_word":850,"intents":[{"intent":"Confirm disconnection date","confidence_score":0.07828576}]},{"text":"And, also, if I may ask, when do you plan to go on your holiday starting the two month holiday I'm leaving vacation?","start_word":871,"end_word":893,"intents":[{"intent":"Discuss holiday travel","confidence_score":0.0018741114}]},{"text":"How much is the fee?","start_word":1010,"end_word":1014,"intents":[{"intent":"Calculate fee","confidence_score":0.03426762}]},{"text":"only an estimated, but this will fall roughly at $120 plus the tax and also your bill from October one to thirty, which roughly estimates $76.46. That's your current plan.","start_word":1040,"end_word":1069,"intents":[{"intent":"Explain pricing options","confidence_score":0.00026978346}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.46442484855651855},{"text":"May I have your name, please? Hi. This is Bhuwand. Bhuwand Mandai. Can you spell it out for me? Just wanna make sure that I'll be able to pronounce it properly. Sure. B h u w a n. Is it Puan? Yep.","start_word":9,"end_word":50,"sentiment":"neutral","sentiment_score":0.07602626830339432},{"text":"Thank you so much, Puan. Good morning. How may I help you today?","start_word":51,"end_word":63,"sentiment":"positive","sentiment_score":0.44769641757011414},{"text":"I want to cancel my Internet.","start_word":64,"end_word":69,"sentiment":"neutral","sentiment_score":-0.1840417981147766},{"text":"Oh, that's so sad.","start_word":70,"end_word":73,"sentiment":"negative","sentiment_score":-0.3341783285140991},{"text":"If I may ask, what's the reason for you canceling your Internet? I'm going on holiday. So, Mhmm. I mean, after returning, I'll just get the five G one. Because I won't be living on this house for long. So I'm planning to just cancel it and yeah. So if I may ask how I mean, how long are you going on an holiday vacation? I'm going for two months. Two And even after coming back, I don't know if I will months. be living on this house for long. So Do you already have your new location where you will transfer after your holiday vacation? no. Not yet. Well, I understand that you will be out during holiday season I mean, holiday for two months. If you'd like, we can have your Internet up and running so that when you go back, you still have your Internet connection. Also, once you confirm your address, we can just transfer your current connection to your new address as long as it's serviceable by our network. How's it sound? So there's no need to And reapply I already again, install again. yeah. I think last time I already had a chat about, you know, pausing it for two months, but that's not possible. And then yeah. I'd rather just cancel it because I'll save at least $140 doing that. So Okay. Just give me one second. Let me just pull up your account. Hold in. thank you. Just give me one moment. I'll just go ahead and pull up your account. I'll put you on hold, and I'll get back to you. Okay? Hold on. Yeah.","start_word":74,"end_word":347,"sentiment":"neutral","sentiment_score":-0.04443394211902671},{"text":"Sure. Thank you.","start_word":348,"end_word":350,"sentiment":"positive","sentiment_score":0.5038048028945923},{"text":"Hello, Bowen.","start_word":351,"end_word":352,"sentiment":"neutral","sentiment_score":0.30697646737098694},{"text":"Thank you so much for holding.","start_word":353,"end_word":358,"sentiment":"positive","sentiment_score":0.62349933385849},{"text":"Could you verify, please, the last name on your account? Bhangari, b h a n d a r I.","start_word":359,"end_word":377,"sentiment":"neutral","sentiment_score":0.13147000968456268},{"text":"Thank you so much.","start_word":378,"end_word":381,"sentiment":"positive","sentiment_score":0.5424267649650574},{"text":"One, how about the date of birth, please? 04/23/1992. Oh, Thank you so much. How about the identification number? It's a number in your identification ID. license number, you mean? Yeah. We can check that as well. It is 5428251. Thank you so much. Just give me one second. Checking in your account. Okay. I'm checking that you're currently in a twenty four month contract under your account. So if an early termination will be required, you will be charged for the early termination fee. Mhmm. How much is that? We'll generate an invoice. And if I may ask, the this the the the amount would be depending on depending on how much year has been completed on the contract, and we'll get back Mhmm. to you regarding with the with this early termination fee. Okay? And, Yes. also, Thank you. if I may ask, when do you plan to disconnect the service? Yeah. I think yeah. At the end of this billing period. At the end of this billing period? You mean of September or October? Because the billing period has I mean, has been sent out for the month of September. I've already paid for September. Yes. So Oh, if yeah. I may Whenever ask, when do you plan to whenever cancel this and disconnect? yeah. Whenever this one ends. I think it ends on, like, end of this month, '30 or something. And the okay. '30. For this one, since we follow the thirty day Mhmm. cancellation process. If we're gonna count to thirty days for I mean, starting September 30. So thirty days or the disconnection date will be I mean, you will be billed up until October 30. Oh, why is that? Yes. Because the we follow the thirty day Yeah. disconnection But process. but If I mean, if you wanna disconnect the the service September 30, the call should have been made thirty days prior the disconnection date. I'm But no worries.","start_word":382,"end_word":709,"sentiment":"neutral","sentiment_score":-0.05313929812074071},{"text":"If you if in any case that you wanna doing good.","start_word":710,"end_word":720,"sentiment":"positive","sentiment_score":0.3539012670516968},{"text":"disconnect, we can generate the invoice as soon as Mhmm. possible so that we can disconnect the service. But the bill from October one to thirtieth should be should be paid before we disconnect the Internet. Okay. Can you please check how much I need to pay if I disconnect maybe today? So so that's going to be your month monthly payment for for your current service, which is $76.46. But let me see here because we are expecting price changes on our next month. And I'll let you know regarding with your final Yeah. Sure. with your final invoice. So I have here your disconnection day. So do you wanna disconnect your service on '30? Let's make it '29. That's going to be October 29. Correct? No. September 29. September 29. And before we disconnect, we have to make sure to settle the bill for October one to thirty. And, also, if I may ask, when do you plan to go on your holiday starting the two month holiday I'm leaving vacation? this October 1. Oh, meeting October 1. So starting September 29, you won't be able to access your Internet connection, the one. Yeah. That's alright. K. Hold on. Just give me one second. I know I've I've already asked you about this.","start_word":721,"end_word":935,"sentiment":"neutral","sentiment_score":-0.05283559113740921},{"text":"However, with the early termination fee and the disconnection fee for the bill October one to thirty will cost you more than keeping your service.","start_word":936,"end_word":960,"sentiment":"negative","sentiment_score":-0.3735164999961853},{"text":"So if you wanna decide first during your two month holiday vacation, you can discuss it I mean, you can think over it again because I'm looking here with your cancellation fee or to disconnect your service, you you'll be paying more than keeping your service for two months. How much is the fee? Well, checking on the estimated cancellation fee would be $1.20 $120 excluding the the the g I mean, the the taxes. But that's Mhmm. only an estimated, but this will fall roughly at $120 plus the tax and also your bill from October one to thirty, which roughly estimates $76.46. That's your current plan. If in any case that there will let me check if there is an update with the price for the with your plan, okay, so that I can also give you. So rather than paying for the early termination termination fee, I guess, keeping your Internet for two months so that you can still decide. And if in any case that your new address is serviceable with our network, we can just still transfer your Internet. There's no need to pay for the early termination fee. Right? So when when does this contract ends? Let me check back on your account. So It's on the 03/12/2027 since this is a twenty four month contract. So you still have two months of thinking it over. And then once you get back after two months of holiday vacation and we have your new address, instead of paying for the early termination fee, we can just transfer and connect I mean, connect you to your new address Mhmm. as long as it's serviceable with our network. Right? Mhmm. It's the best option for for the meantime. Right? It looks like yeah. Mhmm. I just had one month. Yeah. I didn't knew that. Like, I have to let you know one month earlier. Well, if you called us one month earlier, I will still provide you the same option since we don't want you to pay more than continuing your contract with us. Mhmm. Right? Okay. Okay. So are we how does that sound? How is it for you? Yeah. Maybe I'll just leave it then. Okay. Sure. But I'll take note of this in your account so that after your holiday vacation, everyone in the team is communicate is calibrated. Okay? Sure. Alright. Sure.","start_word":961,"end_word":1359,"sentiment":"neutral","sentiment_score":0.047581067882982414},{"text":"Thank you so much, Juan.","start_word":1360,"end_word":1364,"sentiment":"positive","sentiment_score":0.5635471343994141},{"text":"Anything else I can help you with? No. That was all. Thank you. Sure. So before we wrap up your account, we'll leave your account as it is, and your service will continue up until the twenty four month contract, or you can always call us back after your two month holiday vacation.","start_word":1365,"end_word":1417,"sentiment":"neutral","sentiment_score":0.1512434184551239},{"text":"And I hope you had a great time when you leave during this Oktoberfest, and thank you so much, Juan, for your time. No worries. Thank you. Thank you.","start_word":1418,"end_word":1446,"sentiment":"positive","sentiment_score":0.7638252973556519},{"text":"Goodbye. Bye.","start_word":1447,"end_word":1448,"sentiment":"neutral","sentiment_score":0.2866022288799286}],"average":{"sentiment":"neutral","sentiment_score":0.020154978434244793}}}}