{"metadata":{"transaction_key":"deprecated","request_id":"01a05fa5-3e42-74c3-8f9a-163940c46d0d","sha256":"74c77aacf6cc7eeb933706279053dd4a87adcc3797ef9499859cc78732ac363f","created":"2026-09-02T01:04:20.997Z","duration":16.199938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":68,"output_tokens":68},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":68,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good morning. I'm looking for Scott. I see. No worries. Maybe I'll just write your ring back again. Thank you.","confidence":0.9980469,"words":[{"word":"yes","start":3.6799998,"end":4.0,"confidence":0.8078613,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.20878008008003235},{"word":"good","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3649992048740387},{"word":"morning","start":4.24,"end":4.72,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.25493112206459045},{"word":"i'm","start":4.72,"end":4.88,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03470603749155998},{"word":"looking","start":4.88,"end":5.2,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.023392803966999057},{"word":"for","start":5.2,"end":5.52,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03056328371167183},{"word":"scott","start":5.52,"end":6.02,"confidence":0.97436523,"punctuated_word":"Scott.","sentiment":"neutral","sentiment_score":-0.0009964294731616974},{"word":"i","start":9.724937,"end":9.964937,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01705477014183998},{"word":"see","start":9.964937,"end":10.464937,"confidence":0.9970703,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.016008175909519196},{"word":"no","start":10.6849375,"end":10.924937,"confidence":0.5800781,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.028802916407585144},{"word":"worries","start":10.924937,"end":11.324937,"confidence":0.9875488,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.005231589078903198},{"word":"maybe","start":11.324937,"end":11.564938,"confidence":1.0,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.04472340643405914},{"word":"i'll","start":11.564938,"end":11.724937,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.029183704406023026},{"word":"just","start":11.724937,"end":11.884937,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02553301304578781},{"word":"write","start":11.884937,"end":12.124937,"confidence":0.78027344,"punctuated_word":"write","sentiment":"neutral","sentiment_score":0.0032953768968582153},{"word":"your","start":12.124937,"end":12.284937,"confidence":0.78125,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04847072809934616},{"word":"ring","start":12.284937,"end":12.524937,"confidence":0.9819336,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":0.07087136805057526},{"word":"back","start":12.524937,"end":12.6849375,"confidence":0.9970703,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.002399757504463196},{"word":"again","start":12.6849375,"end":13.084937,"confidence":1.0,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.08078872412443161},{"word":"thank","start":13.084937,"end":13.324938,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.653832197189331},{"word":"you","start":13.324938,"end":13.824938,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5161906480789185}],"paragraphs":{"transcript":"\nYes. Good morning. I'm looking for Scott. I see. No worries.\n\nMaybe I'll just write your ring back again. Thank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.6799998,"end":4.0,"sentiment":"neutral","sentiment_score":0.20878008008003235},{"text":"Good morning.","start":4.0,"end":4.72,"sentiment":"neutral","sentiment_score":0.3099651634693146},{"text":"I'm looking for Scott.","start":4.72,"end":6.02,"sentiment":"neutral","sentiment_score":0.021916423924267292},{"text":"I see.","start":9.724937,"end":10.464937,"sentiment":"neutral","sentiment_score":-0.01653147302567959},{"text":"No worries.","start":10.6849375,"end":11.324937,"sentiment":"neutral","sentiment_score":0.011785663664340973}],"sentiment":"neutral","sentiment_score":0.0824440439993685,"num_words":11,"start":3.6799998,"end":11.324937},{"sentences":[{"text":"Maybe I'll just write your ring back again.","start":11.324937,"end":13.084937,"sentiment":"neutral","sentiment_score":0.014259786810725927},{"text":"Thank you.","start":13.084937,"end":13.824938,"sentiment":"positive","sentiment_score":0.5850114226341248}],"sentiment":"neutral","sentiment_score":0.1284101139754057,"num_words":10,"start":11.324937,"end":13.824938}]}}]},{"alternatives":[{"transcript":"Good morning. Total Generators. This is Jess. He's not available at the moment. Can I take a message? Thank you. Bye.","confidence":0.9980469,"words":[{"word":"good","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3775197863578797},{"word":"morning","start":1.04,"end":1.36,"confidence":0.96118164,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3632171154022217},{"word":"total","start":1.36,"end":1.68,"confidence":0.76416016,"punctuated_word":"Total","sentiment":"neutral","sentiment_score":0.2309354543685913},{"word":"generators","start":1.68,"end":2.1599998,"confidence":0.8691406,"punctuated_word":"Generators.","sentiment":"neutral","sentiment_score":0.2329898327589035},{"word":"this","start":2.1599998,"end":2.32,"confidence":0.99121094,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.24987810850143433},{"word":"is","start":2.32,"end":2.48,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.21860729157924652},{"word":"jess","start":2.48,"end":2.98,"confidence":0.98706055,"punctuated_word":"Jess.","sentiment":"neutral","sentiment_score":0.25389808416366577},{"word":"he's","start":7.04,"end":7.2799997,"confidence":0.7873535,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.12678687274456024},{"word":"not","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1781015545129776},{"word":"available","start":7.44,"end":7.64,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.22545921802520752},{"word":"at","start":7.64,"end":7.8399997,"confidence":0.9838867,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.1936535686254501},{"word":"the","start":7.8399997,"end":7.9199996,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16059204936027527},{"word":"moment","start":7.9199996,"end":8.24,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.14897099137306213},{"word":"can","start":8.24,"end":8.504937,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.056073300540447235},{"word":"i","start":8.504937,"end":8.584937,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04324175789952278},{"word":"take","start":8.584937,"end":8.664937,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.04863593727350235},{"word":"a","start":8.664937,"end":8.744937,"confidence":0.96875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.035186704248189926},{"word":"message","start":8.744937,"end":9.244937,"confidence":1.0,"punctuated_word":"message?","sentiment":"neutral","sentiment_score":-0.03639914840459824},{"word":"thank","start":14.024937,"end":14.264936,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.600955069065094},{"word":"you","start":14.264936,"end":14.584937,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5136736631393433},{"word":"bye","start":14.584937,"end":15.084937,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.21736259758472443}],"paragraphs":{"transcript":"\nGood morning. Total Generators. This is Jess. He's not available at the moment. Can I take a message?\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.88,"end":1.36,"sentiment":"positive","sentiment_score":0.37036845088005066},{"text":"Total Generators.","start":1.36,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.2319626435637474},{"text":"This is Jess.","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.24079449474811554},{"text":"He's not available at the moment.","start":7.04,"end":8.24,"sentiment":"neutral","sentiment_score":-0.17226070910692215},{"text":"Can I take a message?","start":8.24,"end":9.244937,"sentiment":"neutral","sentiment_score":-0.04390736967325211}],"sentiment":"neutral","sentiment_score":0.03744136500689718,"num_words":18,"start":0.88,"end":9.244937},{"sentences":[{"text":"Thank you.","start":14.024937,"end":14.584937,"sentiment":"positive","sentiment_score":0.5573143661022186},{"text":"Bye.","start":14.584937,"end":15.084937,"sentiment":"neutral","sentiment_score":0.21736259758472443}],"sentiment":"positive","sentiment_score":0.4439971099297206,"num_words":3,"start":14.024937,"end":15.084937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning. Total Generators. This is Jess.\n\nChannel 0: Yes. Good morning. I'm looking for Scott.\n\nChannel 1: He's not available at the moment. Can I take a message?\n\nChannel 0: I see. No worries. Maybe I'll just write your ring back again. Thank you.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.88,"end":1.36,"sentiment":"positive","sentiment_score":0.37036845088005066},{"text":"Total Generators.","start":1.36,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.2319626435637474},{"text":"This is Jess.","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.24079449474811554}],"sentiment":"neutral","sentiment_score":0.27529223901884897,"channel":1,"num_words":7,"start":0.88,"end":2.98},{"sentences":[{"text":"Yes.","start":3.6799998,"end":4.0,"sentiment":"neutral","sentiment_score":0.20878008008003235},{"text":"Good morning.","start":4.0,"end":4.72,"sentiment":"neutral","sentiment_score":0.3099651634693146},{"text":"I'm looking for Scott.","start":4.72,"end":6.02,"sentiment":"neutral","sentiment_score":0.021916423924267292}],"sentiment":"neutral","sentiment_score":0.13091087181653296,"channel":0,"num_words":7,"start":3.6799998,"end":6.02},{"sentences":[{"text":"He's not available at the moment.","start":7.04,"end":8.24,"sentiment":"neutral","sentiment_score":-0.17226070910692215},{"text":"Can I take a message?","start":8.24,"end":9.244937,"sentiment":"neutral","sentiment_score":-0.04390736967325211}],"sentiment":"neutral","sentiment_score":-0.11391828209161758,"channel":1,"num_words":11,"start":7.04,"end":9.244937},{"sentences":[{"text":"I see.","start":9.724937,"end":10.464937,"sentiment":"neutral","sentiment_score":-0.01653147302567959},{"text":"No worries.","start":10.6849375,"end":11.324937,"sentiment":"neutral","sentiment_score":0.011785663664340973},{"text":"Maybe I'll just write your ring back again.","start":11.324937,"end":13.084937,"sentiment":"neutral","sentiment_score":0.014259786810725927},{"text":"Thank you.","start":13.084937,"end":13.824938,"sentiment":"positive","sentiment_score":0.5850114226341248}],"sentiment":"neutral","sentiment_score":0.09104353721652712,"channel":0,"num_words":14,"start":9.724937,"end":13.824938},{"sentences":[{"text":"Thank you.","start":14.024937,"end":14.584937,"sentiment":"positive","sentiment_score":0.5573143661022186},{"text":"Bye.","start":14.584937,"end":15.084937,"sentiment":"neutral","sentiment_score":0.21736259758472443}],"sentiment":"positive","sentiment_score":0.4439971099297206,"channel":1,"num_words":3,"start":14.024937,"end":15.084937}]},"summary":{"result":"success","short":"Good morning. Total Generators. This is Jess. Yes. Good morning. I'm looking for Scott. He's not available at the moment. Can I take a message? I see. No worries. Maybe I'll just write your ring back again. Thank you. Thank you. Bye."},"intents":{"segments":[{"text":"No worries. Maybe I'll just write your ring back again. Thank you. Thank you. Bye.","start_word":27,"end_word":41,"intents":[{"intent":"Find scott","confidence_score":0.037411083}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.3679846525192261},{"text":"Total Generators. This is Jess. Yes. Good morning. I'm looking for Scott. He's not available at the moment. Can I take a message? I see. No worries. Maybe I'll just write your ring back again.","start_word":2,"end_word":36,"sentiment":"neutral","sentiment_score":0.04336836561560631},{"text":"Thank you. Thank you.","start_word":37,"end_word":40,"sentiment":"positive","sentiment_score":0.5524193644523621},{"text":"Bye.","start_word":41,"end_word":41,"sentiment":"neutral","sentiment_score":0.2903386950492859}],"average":{"sentiment":"neutral","sentiment_score":0.11350168901331284}}}}