{"metadata":{"transaction_key":"deprecated","request_id":"019fa20f-5504-7ab1-ab7f-3111b811f6c2","sha256":"4d2da82e0b9dac8cceb29aa6ec77b39681e68f31cd71eae34f5a3ab6f032b3db","created":"2026-07-27T05:32:22.582Z","duration":5.9039373,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is John De Vries. Sorry I've missed your call. If you'll leave your name and number, I'll get back to you.","confidence":0.9951172,"words":[{"word":"hi","start":0.96,"end":1.1999999,"confidence":0.7609863,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.13821327686309814},{"word":"this","start":1.1999999,"end":1.4399999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.11034180223941804},{"word":"is","start":1.4399999,"end":1.52,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11556834727525712},{"word":"john","start":1.52,"end":1.76,"confidence":0.9716797,"punctuated_word":"John","sentiment":"neutral","sentiment_score":0.1219603419303894},{"word":"de","start":1.76,"end":1.92,"confidence":0.54052734,"punctuated_word":"De","sentiment":"neutral","sentiment_score":0.1657513976097107},{"word":"vries","start":1.92,"end":2.3999999,"confidence":0.73030597,"punctuated_word":"Vries.","sentiment":"neutral","sentiment_score":0.16010399162769318},{"word":"sorry","start":2.3999999,"end":2.6399999,"confidence":0.9980469,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.1076853722333908},{"word":"i've","start":2.6399999,"end":2.8,"confidence":0.7426758,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.4097540080547333},{"word":"missed","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"missed","sentiment":"negative","sentiment_score":-0.4251521825790405},{"word":"your","start":3.04,"end":3.1999998,"confidence":0.9902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.443733274936676},{"word":"call","start":3.1999998,"end":3.52,"confidence":0.9970703,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.3642848134040833},{"word":"if","start":3.52,"end":3.6799998,"confidence":0.9819336,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.18610335886478424},{"word":"you'll","start":3.6799998,"end":4.0,"confidence":0.8408203,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.116052508354187},{"word":"leave","start":4.0,"end":4.24,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.111683651804924},{"word":"your","start":4.24,"end":4.4,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10778532177209854},{"word":"name","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.15124186873435974},{"word":"and","start":4.56,"end":4.72,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15251648426055908},{"word":"number","start":4.72,"end":5.12,"confidence":0.98583984,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.17352107167243958},{"word":"i'll","start":5.12,"end":5.3599997,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1873040646314621},{"word":"get","start":5.3599997,"end":5.52,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.07865390181541443},{"word":"back","start":5.52,"end":5.68,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.06656919419765472},{"word":"to","start":5.68,"end":5.7599998,"confidence":0.9428711,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13012577593326569},{"word":"you","start":5.7599998,"end":5.9039373,"confidence":0.9016113,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1457892656326294}],"paragraphs":{"transcript":"\nHi. This is John De Vries. Sorry I've missed your call. If you'll leave your name and number, I'll get back to you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.13821327686309814},{"text":"This is John De Vries.","start":1.1999999,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.13474517613649367},{"text":"Sorry I've missed your call.","start":2.3999999,"end":3.52,"sentiment":"negative","sentiment_score":-0.3501219302415848},{"text":"If you'll leave your name and number, I'll get back to you.","start":3.52,"end":5.9039373,"sentiment":"neutral","sentiment_score":0.1339455389728149}],"sentiment":"neutral","sentiment_score":0.029072868435279182,"num_words":23,"start":0.96,"end":5.9039373}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is John De Vries. Sorry I've missed your call. If you'll leave your name and number, I'll get back to you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.13821327686309814},{"text":"This is John De Vries.","start":1.1999999,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.13474517613649367},{"text":"Sorry I've missed your call.","start":2.3999999,"end":3.52,"sentiment":"negative","sentiment_score":-0.3501219302415848},{"text":"If you'll leave your name and number, I'll get back to you.","start":3.52,"end":5.9039373,"sentiment":"neutral","sentiment_score":0.1339455389728149}],"sentiment":"neutral","sentiment_score":0.029072868435279182,"channel":1,"num_words":23,"start":0.96,"end":5.9039373}]},"summary":{"result":"success","short":"Hi. This is John De Vries. Sorry I've missed your call. If you'll leave your name and number, I'll get back to you."},"intents":{"segments":[{"text":"If you'll leave your name and number, I'll get back to you.","start_word":11,"end_word":22,"intents":[{"intent":"Message","confidence_score":0.00459107}]}]},"sentiments":{"segments":[{"text":"Hi. This is John De Vries.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.14115116000175476},{"text":"Sorry I've missed your call.","start_word":6,"end_word":10,"sentiment":"negative","sentiment_score":-0.36680030822753906},{"text":"If you'll leave your name and number, I'll get back to you.","start_word":11,"end_word":22,"sentiment":"neutral","sentiment_score":0.14897792041301727}],"average":{"sentiment":"neutral","sentiment_score":0.029073163441249304}}}}