{"metadata":{"transaction_key":"deprecated","request_id":"019f2609-bcda-7020-b2a8-37c7606b0a93","sha256":"f12bb04ee6aa74e99a02a39642b54c9394bc336b407fa42b8a998f20c541d2b2","created":"2026-07-03T03:33:21.167Z","duration":20.879938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":83,"output_tokens":49},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":87,"output_tokens":87},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":87,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hi. Good afternoon. Yes, sir. Abby here from technical one in Springfield, Brisbane. Did you say your name is Gary or no? Brad. Oh, okay. So this is a wrong number. No problem, sir. Thank you so much for your time. Take care.","confidence":0.99902344,"words":[{"word":"hello","start":2.3999999,"end":2.8999999,"confidence":0.99560547,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.005000625737011433},{"word":"hi","start":3.76,"end":4.08,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.15760423243045807},{"word":"good","start":4.08,"end":4.3199997,"confidence":0.9873047,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2993086278438568},{"word":"afternoon","start":4.3199997,"end":4.8199997,"confidence":0.70739746,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.23369470238685608},{"word":"yes","start":5.12,"end":5.44,"confidence":0.9790039,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.2289479374885559},{"word":"sir","start":5.44,"end":5.94,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.2502260208129883},{"word":"abby","start":6.0,"end":6.48,"confidence":0.9770508,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.11445870995521544},{"word":"here","start":6.48,"end":6.7999997,"confidence":0.99902344,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.12133864313364028},{"word":"from","start":6.7999997,"end":7.12,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1292857825756073},{"word":"technical","start":7.12,"end":7.52,"confidence":0.16015625,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":0.11469940841197968},{"word":"one","start":7.52,"end":7.7599998,"confidence":0.9902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.109746515750885},{"word":"in","start":7.7599998,"end":7.9199996,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.08920865505933762},{"word":"springfield","start":7.9199996,"end":8.42,"confidence":0.9812012,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.1408468782901764},{"word":"brisbane","start":8.559999,"end":9.059999,"confidence":0.9995117,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.16528543829917908},{"word":"did","start":9.2,"end":9.44,"confidence":0.9970703,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.01801401376724243},{"word":"you","start":9.44,"end":9.599999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013926967978477478},{"word":"say","start":9.599999,"end":9.76,"confidence":0.9980469,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.0048319436609745026},{"word":"your","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.007845615036785603},{"word":"name","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0030904579907655716},{"word":"is","start":10.16,"end":10.66,"confidence":0.9819336,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.005143258720636368},{"word":"gary","start":10.88,"end":11.38,"confidence":0.9951172,"punctuated_word":"Gary","sentiment":"neutral","sentiment_score":0.014562130905687807},{"word":"or","start":11.679999,"end":11.92,"confidence":0.94628906,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0019054096192121504},{"word":"no","start":11.92,"end":12.42,"confidence":0.9980469,"punctuated_word":"no?","sentiment":"neutral","sentiment_score":0.009051046334207058},{"word":"brad","start":13.5199995,"end":13.92,"confidence":0.69091797,"punctuated_word":"Brad.","sentiment":"neutral","sentiment_score":0.004694433882832527},{"word":"oh","start":13.92,"end":14.08,"confidence":0.7766113,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.01919006183743477},{"word":"okay","start":14.08,"end":14.32,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.011046815663576126},{"word":"so","start":14.32,"end":14.48,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06788159906864166},{"word":"this","start":14.48,"end":14.639999,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.18565627932548523},{"word":"is","start":14.639999,"end":14.799999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.14139673113822937},{"word":"a","start":14.799999,"end":14.88,"confidence":0.4638672,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15374451875686646},{"word":"wrong","start":14.88,"end":15.12,"confidence":1.0,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.1208435669541359},{"word":"number","start":15.12,"end":15.494938,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.20115885138511655},{"word":"no","start":15.494938,"end":15.654938,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.07827574014663696},{"word":"problem","start":15.654938,"end":15.8949375,"confidence":0.8979492,"punctuated_word":"problem,","sentiment":"neutral","sentiment_score":0.2961386442184448},{"word":"sir","start":15.8949375,"end":16.054937,"confidence":0.87939453,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.32126766443252563},{"word":"thank","start":16.054937,"end":16.294937,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6811034083366394},{"word":"you","start":16.294937,"end":16.374937,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7198280692100525},{"word":"so","start":16.374937,"end":16.614939,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7595178484916687},{"word":"much","start":16.614939,"end":16.774939,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.718163013458252},{"word":"for","start":16.774939,"end":16.934938,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.678834855556488},{"word":"your","start":16.934938,"end":17.014938,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.6690819263458252},{"word":"time","start":17.014938,"end":17.514938,"confidence":1.0,"punctuated_word":"time.","sentiment":"positive","sentiment_score":0.6434734463691711},{"word":"take","start":17.654938,"end":17.974937,"confidence":1.0,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.19232964515686035},{"word":"care","start":17.974937,"end":18.474937,"confidence":1.0,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.34471651911735535}],"paragraphs":{"transcript":"\nHello? Hi. Good afternoon. Yes, sir. Abby here from technical one in Springfield, Brisbane.\n\nDid you say your name is Gary or no? Brad. Oh, okay. So this is a wrong number. No problem, sir.\n\nThank you so much for your time. Take care.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.005000625737011433},{"text":"Hi.","start":3.76,"end":4.08,"sentiment":"neutral","sentiment_score":0.15760423243045807},{"text":"Good afternoon.","start":4.08,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.26650166511535645},{"text":"Yes, sir.","start":5.12,"end":5.94,"sentiment":"neutral","sentiment_score":0.2395869791507721},{"text":"Abby here from technical one in Springfield, Brisbane.","start":6.0,"end":9.059999,"sentiment":"neutral","sentiment_score":0.1231087539345026}],"sentiment":"neutral","sentiment_score":0.15426086986969625,"num_words":14,"start":2.3999999,"end":9.059999},{"sentences":[{"text":"Did you say your name is Gary or no?","start":9.2,"end":12.42,"sentiment":"neutral","sentiment_score":0.008284447197284963},{"text":"Brad.","start":13.5199995,"end":13.92,"sentiment":"neutral","sentiment_score":0.004694433882832527},{"text":"Oh, okay.","start":13.92,"end":14.32,"sentiment":"neutral","sentiment_score":0.015118438750505447},{"text":"So this is a wrong number.","start":14.32,"end":15.494938,"sentiment":"neutral","sentiment_score":-0.14511359110474586},{"text":"No problem, sir.","start":15.494938,"end":16.054937,"sentiment":"neutral","sentiment_score":0.23189401626586914}],"sentiment":"neutral","sentiment_score":-0.003119436270069508,"num_words":21,"start":9.2,"end":16.054937},{"sentences":[{"text":"Thank you so much for your time.","start":16.054937,"end":17.514938,"sentiment":"positive","sentiment_score":0.6957146525382996},{"text":"Take care.","start":17.654938,"end":18.474937,"sentiment":"neutral","sentiment_score":0.26852308213710785}],"sentiment":"positive","sentiment_score":0.6007831924491458,"num_words":9,"start":16.054937,"end":18.474937}]}}]},{"alternatives":[{"transcript":"Brett speaking. Hello? Brett. Yes. No worries. Have a good day. Bye bye.","confidence":0.97802734,"words":[{"word":"brett","start":0.32,"end":0.71999997,"confidence":0.8730469,"punctuated_word":"Brett","sentiment":"neutral","sentiment_score":0.003938567824661732},{"word":"speaking","start":0.71999997,"end":1.22,"confidence":0.99365234,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.003164974506944418},{"word":"hello","start":3.6,"end":4.1,"confidence":0.99072266,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.013023064471781254},{"word":"brett","start":12.16,"end":12.6449375,"confidence":0.8334961,"punctuated_word":"Brett.","sentiment":"neutral","sentiment_score":0.006005368195474148},{"word":"yes","start":17.444937,"end":17.604939,"confidence":0.9658203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1983143836259842},{"word":"no","start":17.604939,"end":17.924938,"confidence":0.94970703,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.15198065340518951},{"word":"worries","start":17.924938,"end":18.244938,"confidence":0.99853516,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.2602445185184479},{"word":"have","start":18.244938,"end":18.484938,"confidence":0.9873047,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5110321640968323},{"word":"a","start":18.484938,"end":18.564938,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5618596076965332},{"word":"good","start":18.564938,"end":18.724937,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5111457705497742},{"word":"day","start":18.724937,"end":18.964937,"confidence":0.97802734,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4560866057872772},{"word":"bye","start":18.964937,"end":19.124937,"confidence":0.63623047,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.23496456444263455},{"word":"bye","start":19.124937,"end":19.624937,"confidence":0.9445801,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.15849736332893372}],"paragraphs":{"transcript":"\nBrett speaking. Hello? Brett. Yes. No worries.\n\nHave a good day. Bye bye.","paragraphs":[{"sentences":[{"text":"Brett speaking.","start":0.32,"end":1.22,"sentiment":"neutral","sentiment_score":0.003551771165803075},{"text":"Hello?","start":3.6,"end":4.1,"sentiment":"neutral","sentiment_score":0.013023064471781254},{"text":"Brett.","start":12.16,"end":12.6449375,"sentiment":"neutral","sentiment_score":0.006005368195474148},{"text":"Yes.","start":17.444937,"end":17.604939,"sentiment":"neutral","sentiment_score":0.1983143836259842},{"text":"No worries.","start":17.604939,"end":18.244938,"sentiment":"neutral","sentiment_score":0.2061125859618187}],"sentiment":"neutral","sentiment_score":0.09095307579264045,"num_words":7,"start":0.32,"end":18.244938},{"sentences":[{"text":"Have a good day.","start":18.244938,"end":18.964937,"sentiment":"positive","sentiment_score":0.5100310370326042},{"text":"Bye bye.","start":18.964937,"end":19.624937,"sentiment":"neutral","sentiment_score":0.19673096388578415}],"sentiment":"positive","sentiment_score":0.40559767931699753,"num_words":6,"start":18.244938,"end":19.624937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Brett speaking.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hi. Good afternoon. Yes, sir. Abby here from technical one in Springfield, Brisbane. Did you say your name is Gary or no?\n\nChannel 1: Brett.\n\nChannel 0: Brad. Oh, okay. So this is a wrong number. No problem, sir. Thank you so much for your time.\n\nChannel 1: Yes. No\n\nChannel 0: Take\n\nChannel 1: worries.\n\nChannel 0: care.\n\nChannel 1: Have a good day. Bye bye.","paragraphs":[{"sentences":[{"text":"Brett speaking.","start":0.32,"end":1.22,"sentiment":"neutral","sentiment_score":0.003551771165803075}],"sentiment":"neutral","sentiment_score":0.003551771165803075,"channel":1,"num_words":2,"start":0.32,"end":1.22},{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.005000625737011433}],"sentiment":"neutral","sentiment_score":0.005000625737011433,"channel":0,"num_words":1,"start":2.3999999,"end":2.8999999},{"sentences":[{"text":"Hello?","start":3.6,"end":4.1,"sentiment":"neutral","sentiment_score":0.013023064471781254}],"sentiment":"neutral","sentiment_score":0.013023064471781254,"channel":1,"num_words":1,"start":3.6,"end":4.1},{"sentences":[{"text":"Hi.","start":3.76,"end":4.08,"sentiment":"neutral","sentiment_score":0.15760423243045807},{"text":"Good afternoon.","start":4.08,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.26650166511535645},{"text":"Yes, sir.","start":5.12,"end":5.94,"sentiment":"neutral","sentiment_score":0.2395869791507721},{"text":"Abby here from technical one in Springfield, Brisbane.","start":6.0,"end":9.059999,"sentiment":"neutral","sentiment_score":0.1231087539345026},{"text":"Did you say your name is Gary or no?","start":9.2,"end":12.42,"sentiment":"neutral","sentiment_score":0.008284447197284963}],"sentiment":"neutral","sentiment_score":0.1013277989642864,"channel":0,"num_words":22,"start":3.76,"end":12.42},{"sentences":[{"text":"Brett.","start":12.16,"end":12.6449375,"sentiment":"neutral","sentiment_score":0.006005368195474148}],"sentiment":"neutral","sentiment_score":0.006005368195474148,"channel":1,"num_words":1,"start":12.16,"end":12.6449375},{"sentences":[{"text":"Brad.","start":13.5199995,"end":13.92,"sentiment":"neutral","sentiment_score":0.004694433882832527},{"text":"Oh, okay.","start":13.92,"end":14.32,"sentiment":"neutral","sentiment_score":0.015118438750505447},{"text":"So this is a wrong number.","start":14.32,"end":15.494938,"sentiment":"neutral","sentiment_score":-0.14511359110474586},{"text":"No problem, sir.","start":15.494938,"end":16.054937,"sentiment":"neutral","sentiment_score":0.23189401626586914},{"text":"Thank you so much for your time.","start":16.054937,"end":17.514938,"sentiment":"positive","sentiment_score":0.6957146525382996}],"sentiment":"neutral","sentiment_score":0.24894391480637224,"channel":0,"num_words":19,"start":13.5199995,"end":17.514938},{"sentences":[{"text":"Yes.","start":17.444937,"end":17.604939,"sentiment":"neutral","sentiment_score":0.1983143836259842},{"text":"No","start":17.604939,"end":17.924938,"sentiment":"neutral","sentiment_score":0.15198065340518951}],"sentiment":"neutral","sentiment_score":0.17514751851558685,"channel":1,"num_words":2,"start":17.444937,"end":17.924938},{"sentences":[{"text":"Take","start":17.654938,"end":17.974937,"sentiment":"neutral","sentiment_score":0.19232964515686035}],"sentiment":"neutral","sentiment_score":0.19232964515686035,"channel":0,"num_words":1,"start":17.654938,"end":17.974937},{"sentences":[{"text":"worries.","start":17.924938,"end":18.244938,"sentiment":"neutral","sentiment_score":0.2602445185184479}],"sentiment":"neutral","sentiment_score":0.2602445185184479,"channel":1,"num_words":1,"start":17.924938,"end":18.244938},{"sentences":[{"text":"care.","start":17.974937,"end":18.474937,"sentiment":"positive","sentiment_score":0.34471651911735535}],"sentiment":"positive","sentiment_score":0.34471651911735535,"channel":0,"num_words":1,"start":17.974937,"end":18.474937},{"sentences":[{"text":"Have a good day.","start":18.244938,"end":18.964937,"sentiment":"positive","sentiment_score":0.5100310370326042},{"text":"Bye bye.","start":18.964937,"end":19.624937,"sentiment":"neutral","sentiment_score":0.19673096388578415}],"sentiment":"positive","sentiment_score":0.40559767931699753,"channel":1,"num_words":6,"start":18.244938,"end":19.624937}]},"summary":{"result":"success","short":"The customer answers the phone and is greeted by an agent named Abby from technical one in Brisbane. The agent realizes they have the wrong number and apologizes, reminding the customer of their mistake and ending the call on a pleasant note."},"intents":{"segments":[{"text":"Did you say your name is Gary or no? Brett. Brad.","start_word":17,"end_word":27,"intents":[{"intent":"Confirm name","confidence_score":0.029508367}]},{"text":"Thank you so much for your time. Yes.","start_word":39,"end_word":46,"intents":[{"intent":"Express gratitude","confidence_score":0.06517041}]},{"text":"Bye bye.","start_word":55,"end_word":56,"intents":[{"intent":"End conversation","confidence_score":0.5990398}]}]},"sentiments":{"segments":[{"text":"Brett speaking. Hello? Hello? Hi. Good afternoon. Yes, sir. Abby here from technical one in Springfield, Brisbane. Did you say your name is Gary or no? Brett. Brad. Oh, okay. So this is a wrong number. No problem, sir.","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":0.07194188982248306},{"text":"Thank you so much for your time.","start_word":39,"end_word":45,"sentiment":"positive","sentiment_score":0.6891845464706421},{"text":"Yes. No Take worries.","start_word":46,"end_word":49,"sentiment":"neutral","sentiment_score":0.2102380245923996},{"text":"care. Have a good day.","start_word":50,"end_word":54,"sentiment":"positive","sentiment_score":0.4684379398822784},{"text":"Bye bye.","start_word":55,"end_word":56,"sentiment":"neutral","sentiment_score":0.22079014778137207}],"average":{"sentiment":"neutral","sentiment_score":0.1832513918821839}}}}