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Mhmm. Mhmm. Sorry. G can I get again, please? She it's is it it's G 11? You're the Mhmm. Okay. Is it Black Diamond, Unit G 11 3 2900ACT? Okay. Hang on. Let me just check the address. Hello? Yes. Thank you for waiting. So upon after checking the address, Supa Network is available at the add have you tried to visit our website or not yet? Yeah. Because on our website is where you will able to see the our available plans and if you will be needing a router and contract terms. So once your order is successful, it will notify us and will activate the service within twenty four hours then. Okay. Do you have your own router, or you need to get a new one? Okay. Sure. You can also see those at our website. The website is airtel.net.au under super network section. Okay. Thank you. 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I'd like to sign up for an account, get it connected to my unit. Yes, please. Yep. G 11 38 Oakton Street, Greenway.\n\nYeah. G 1138 Oakton Street, 0 A K D E N, Street, Greenway 2900. Yes. Black Diamond. That's it.\n\nYep. Hello? No. I haven't. No.\n\nYep. Okay. Thank you. No. I don't.\n\nNo. I need to get a router. Okay. Thank you. Okay.\n\nYep. Okay. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Good day.","start":7.68,"end":8.0,"sentiment":"positive","sentiment_score":0.39347146451473236},{"text":"I'd like to sign up for an account, get it connected to my unit.","start":8.0,"end":12.645,"sentiment":"neutral","sentiment_score":0.21529295934098108},{"text":"Yes, please.","start":16.325,"end":17.145,"sentiment":"neutral","sentiment_score":0.084494449198246},{"text":"Yep.","start":25.045,"end":25.545,"sentiment":"neutral","sentiment_score":0.01728254184126854},{"text":"G 11 38 Oakton Street, Greenway.","start":25.925,"end":33.91,"sentiment":"neutral","sentiment_score":0.004204797558486462}],"sentiment":"neutral","sentiment_score":0.16050178341567517,"num_words":25,"start":7.68,"end":33.91},{"sentences":[{"text":"Yeah.","start":44.505,"end":44.745,"sentiment":"neutral","sentiment_score":0.00963382888585329},{"text":"G 1138 Oakton Street, 0 A K D E N, Street, Greenway 2900.","start":44.745,"end":53.805,"sentiment":"neutral","sentiment_score":0.012733040556598168},{"text":"Yes.","start":57.54,"end":57.86,"sentiment":"neutral","sentiment_score":0.01872440055012703},{"text":"Black Diamond.","start":57.86,"end":58.66,"sentiment":"neutral","sentiment_score":0.008423378225415945},{"text":"That's it.","start":58.66,"end":59.4,"sentiment":"neutral","sentiment_score":0.013585237320512533}],"sentiment":"neutral","sentiment_score":0.01252131514545334,"num_words":19,"start":44.505,"end":59.4},{"sentences":[{"text":"Yep.","start":63.22,"end":63.72,"sentiment":"neutral","sentiment_score":0.02151324413716793},{"text":"Hello?","start":99.23,"end":99.675,"sentiment":"neutral","sentiment_score":0.02352503128349781},{"text":"No.","start":111.595,"end":111.83501,"sentiment":"neutral","sentiment_score":-0.1551581621170044},{"text":"I haven't.","start":111.83501,"end":112.315,"sentiment":"neutral","sentiment_score":-0.14159895479679108},{"text":"No.","start":112.315,"end":112.74,"sentiment":"neutral","sentiment_score":-0.13047641515731812}],"sentiment":"neutral","sentiment_score":-0.08729903524120648,"num_words":6,"start":63.22,"end":112.74},{"sentences":[{"text":"Yep.","start":123.299995,"end":123.799995,"sentiment":"neutral","sentiment_score":0.03482472896575928},{"text":"Okay.","start":133.97499,"end":134.455,"sentiment":"neutral","sentiment_score":0.12319719046354294},{"text":"Thank you.","start":134.455,"end":135.19499,"sentiment":"neutral","sentiment_score":0.1559825986623764},{"text":"No.","start":139.015,"end":139.175,"sentiment":"neutral","sentiment_score":-0.14403948187828064},{"text":"I don't.","start":139.175,"end":139.68,"sentiment":"neutral","sentiment_score":-0.20489295572042465}],"sentiment":"neutral","sentiment_score":-0.011976896652153565,"num_words":7,"start":123.299995,"end":139.68},{"sentences":[{"text":"No.","start":139.76,"end":139.92,"sentiment":"neutral","sentiment_score":-0.19166411459445953},{"text":"I need to get a router.","start":139.92,"end":141.21999,"sentiment":"neutral","sentiment_score":-0.14016787831981978},{"text":"Okay.","start":145.68,"end":146.07999,"sentiment":"neutral","sentiment_score":0.08499039709568024},{"text":"Thank you.","start":146.07999,"end":146.73999,"sentiment":"neutral","sentiment_score":0.15808244049549103},{"text":"Okay.","start":150.0,"end":150.5,"sentiment":"neutral","sentiment_score":0.07083822041749954}],"sentiment":"neutral","sentiment_score":-0.05097071690992876,"num_words":11,"start":139.76,"end":150.5},{"sentences":[{"text":"Yep.","start":152.31999,"end":152.70894,"sentiment":"neutral","sentiment_score":0.1009739264845848},{"text":"Okay.","start":154.78894,"end":155.28894,"sentiment":"neutral","sentiment_score":0.2338862121105194},{"text":"Thank you.","start":155.34894,"end":156.08894,"sentiment":"positive","sentiment_score":0.3593563139438629},{"text":"Bye bye.","start":158.30894,"end":159.04893,"sentiment":"neutral","sentiment_score":0.1536664366722107}],"sentiment":"neutral","sentiment_score":0.22681760663787523,"num_words":6,"start":152.31999,"end":159.04893}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Ergo tech support. How can I assist you today?\n\nChannel 1: Good day. I'd like to sign up for an account, get it connected to my unit.\n\nChannel 0: You mean Internet service?\n\nChannel 1: Yes, please.\n\nChannel 0: Okay. I see. May I know your address, please, for me to check the availability?\n\nChannel 1: Yep. G 11\n\nChannel 0: Mhmm.\n\nChannel 1: 38 Oakton Street,\n\nChannel 0: Mhmm. Sorry. G\n\nChannel 1: Greenway.\n\nChannel 0: can I get again, please? She it's is it it's G 11?\n\nChannel 1: Yeah. G 1138 Oakton Street,\n\nChannel 0: You're the\n\nChannel 1: 0 A K D E N, Street, Greenway 2900.\n\nChannel 0: Mhmm. Okay. Is it Black Diamond, Unit\n\nChannel 1: Yes.\n\nChannel 0: G 11\n\nChannel 1: Black Diamond.\n\nChannel 0: 3\n\nChannel 1: That's it.\n\nChannel 0: 2900ACT?\n\nChannel 1: Yep.\n\nChannel 0: Okay. Hang on. Let me just check the address. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank you for waiting. So upon after checking the address, Supa Network is available at the add have you tried to visit our website or not yet?\n\nChannel 1: No. I haven't. No.\n\nChannel 0: Yeah. Because on our website is where you will able to see the our available plans and if you will be needing a router\n\nChannel 1: Yep.\n\nChannel 0: and contract terms. So once your order is successful, it will notify us and will activate the service within twenty four hours then.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Okay. Do you have your own router, or you need\n\nChannel 1: No.\n\nChannel 0: to\n\nChannel 1: I don't.\n\nChannel 0: get a new one?\n\nChannel 1: No. I need to get a router.\n\nChannel 0: Okay. Sure. You can also see those at our website.\n\nChannel 1: Okay.\n\nChannel 0: The\n\nChannel 1: Thank you.\n\nChannel 0: website is airtel.net.au under\n\nChannel 1: Okay.\n\nChannel 0: super network section.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.2550284266471863},{"text":"Good afternoon.","start":2.24,"end":3.04,"sentiment":"positive","sentiment_score":0.46817684173583984},{"text":"This is Maureen from Ergo tech support.","start":3.04,"end":5.7,"sentiment":"positive","sentiment_score":0.4381653921944754},{"text":"How can I assist you today?","start":5.92,"end":7.3799996,"sentiment":"positive","sentiment_score":0.4744770675897598}],"sentiment":"positive","sentiment_score":0.44408764131367207,"channel":0,"num_words":16,"start":1.92,"end":7.3799996},{"sentences":[{"text":"Good day.","start":7.68,"end":8.0,"sentiment":"positive","sentiment_score":0.39347146451473236},{"text":"I'd like to sign up for an account, get it connected to my 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Greenway 2900.","start":47.545,"end":53.805,"sentiment":"neutral","sentiment_score":0.013607769169741206}],"sentiment":"neutral","sentiment_score":0.013607769169741206,"channel":1,"num_words":9,"start":47.545,"end":53.805},{"sentences":[{"text":"Mhmm.","start":53.555,"end":54.055,"sentiment":"neutral","sentiment_score":0.009885808452963827},{"text":"Okay.","start":54.274998,"end":54.754997,"sentiment":"neutral","sentiment_score":0.015771958976984024},{"text":"Is it Black Diamond, Unit","start":54.754997,"end":57.480003,"sentiment":"neutral","sentiment_score":0.0128913888707757}],"sentiment":"neutral","sentiment_score":0.012873530254832335,"channel":0,"num_words":7,"start":53.555,"end":57.480003},{"sentences":[{"text":"Yes.","start":57.54,"end":57.86,"sentiment":"neutral","sentiment_score":0.01872440055012703}],"sentiment":"neutral","sentiment_score":0.01872440055012703,"channel":1,"num_words":1,"start":57.54,"end":57.86},{"sentences":[{"text":"G 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yet?","start":101.655,"end":111.18,"sentiment":"neutral","sentiment_score":0.08596787974238396}],"sentiment":"neutral","sentiment_score":0.11097344529948064,"channel":0,"num_words":28,"start":100.455,"end":111.18},{"sentences":[{"text":"No.","start":111.595,"end":111.83501,"sentiment":"neutral","sentiment_score":-0.1551581621170044},{"text":"I haven't.","start":111.83501,"end":112.315,"sentiment":"neutral","sentiment_score":-0.14159895479679108},{"text":"No.","start":112.315,"end":112.74,"sentiment":"neutral","sentiment_score":-0.13047641515731812}],"sentiment":"neutral","sentiment_score":-0.14220812171697617,"channel":1,"num_words":4,"start":111.595,"end":112.74},{"sentences":[{"text":"Yeah.","start":113.42,"end":113.92,"sentiment":"neutral","sentiment_score":-0.06223440170288086},{"text":"Because on our website is where you will able to see the our available plans and if you will be needing a router","start":114.06,"end":122.4,"sentiment":"neutral","sentiment_score":0.0012445755140936892}],"sentiment":"neutral","sentiment_score":-0.0014003818699469168,"channel":0,"num_words":24,"start":113.42,"end":122.4},{"sentences":[{"text":"Yep.","start":123.299995,"end":123.799995,"sentiment":"neutral","sentiment_score":0.03482472896575928}],"sentiment":"neutral","sentiment_score":0.03482472896575928,"channel":1,"num_words":1,"start":123.299995,"end":123.799995},{"sentences":[{"text":"and contract terms.","start":123.34,"end":125.2,"sentiment":"neutral","sentiment_score":0.05708112816015879},{"text":"So once your order is successful, it will notify us and will activate the service within twenty four hours then.","start":125.485,"end":133.665,"sentiment":"neutral","sentiment_score":0.08857114650309086}],"sentiment":"neutral","sentiment_score":0.08446375280618668,"channel":0,"num_words":23,"start":123.34,"end":133.665},{"sentences":[{"text":"Okay.","start":133.97499,"end":134.455,"sentiment":"neutral","sentiment_score":0.12319719046354294},{"text":"Thank you.","start":134.455,"end":135.19499,"sentiment":"neutral","sentiment_score":0.1559825986623764}],"sentiment":"neutral","sentiment_score":0.14505412926276526,"channel":1,"num_words":3,"start":133.97499,"end":135.19499},{"sentences":[{"text":"Okay.","start":135.64499,"end":136.14499,"sentiment":"neutral","sentiment_score":0.029258932918310165},{"text":"Do you have your own router, or you 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The representative checked the customer's address and confirmed that Supa Network is available after the order is completed. The representative also advised the customer to visit their website for plan and contract terms."},"intents":{"segments":[{"text":"You mean Internet service? Yes, please.","start_word":32,"end_word":37,"intents":[{"intent":"Connect internet service","confidence_score":0.012354143}]},{"text":"May I know your address, please, for me to check the availability? Yep.","start_word":41,"end_word":53,"intents":[{"intent":"Check availability","confidence_score":0.78409755},{"intent":"Check address","confidence_score":0.57208675}]},{"text":"So upon after checking the address, Supa Network is available at the add have you tried to visit our website or not yet? No.","start_word":125,"end_word":148,"intents":[{"intent":"Check website","confidence_score":0.015892338}]},{"text":"So once your order is successful, it will notify us and will activate the service within twenty four hours then. Okay.","start_word":180,"end_word":200,"intents":[{"intent":"Activate service","confidence_score":0.07310906}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2550284266471863},{"text":"Good afternoon. This is Maureen from Ergo tech support. How can I assist you today? Good day.","start_word":1,"end_word":17,"sentiment":"positive","sentiment_score":0.44447892904281616},{"text":"I'd like to sign up for an account, get it connected to my unit. You mean Internet service? Yes, please. Okay. I see. May I know your address, please, for me to check the availability? Yep. G 11 Mhmm. 38 Oakton Street, Mhmm. Sorry. G Greenway. can I get again, please? She it's is it it's G 11? Yeah. G 1138 Oakton Street, You're the 0 A K D E N, Street, Greenway 2900. Mhmm. Okay. Is it Black Diamond, Unit G Yes. 11 Black Diamond. 3 That's it. 2900ACT? Yep. Okay. Hang on. Let me just check the address. Hello? Hello? Yes. Thank you for waiting. So upon after checking the address, Supa Network is available at the add have you tried to visit our website or not yet? No. I haven't. No. Yeah. Because on our website is where you will able to see the our available plans and if you will be needing a router Yep. and contract terms. So once your order is successful, it will notify us and will activate the service within twenty four hours then. Okay. Thank you. Okay. Do you have your own router, or you need No. to I don't. get a new one? No. I need to get a router. Okay. Sure. You can also see those at our website. Okay. The Thank you. website is airtel.net.au under Okay. super network section. Yep. Okay. Thank you. Okay.","start_word":18,"end_word":254,"sentiment":"neutral","sentiment_score":0.03880620747804642},{"text":"Thank you.","start_word":255,"end_word":256,"sentiment":"positive","sentiment_score":0.3611270785331726},{"text":"Bye. Bye bye.","start_word":257,"end_word":259,"sentiment":"neutral","sentiment_score":0.19218945503234863}],"average":{"sentiment":"neutral","sentiment_score":0.07026324866685552}}}}