{"metadata":{"transaction_key":"deprecated","request_id":"01a079dd-2818-7ab1-87fa-b374b024959e","sha256":"a77a269a0b6037411aa97737092ae69048f90e16d0f6f6d5a51c0199cf99fe72","created":"2026-09-07T03:15:32.780Z","duration":5.6159377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":21,"output_tokens":21},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":21,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Robert Hovitch. I am unable to take your call for this","confidence":0.9951172,"words":[{"word":"hi","start":1.1999999,"end":1.68,"confidence":0.77563477,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.08025169372558594},{"word":"you've","start":1.68,"end":2.0,"confidence":0.9140625,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.177543967962265},{"word":"reached","start":2.0,"end":2.24,"confidence":0.9980469,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.15179778635501862},{"word":"robert","start":2.24,"end":2.56,"confidence":0.97509766,"punctuated_word":"Robert","sentiment":"neutral","sentiment_score":-0.13327406346797943},{"word":"hovitch","start":2.56,"end":3.06,"confidence":0.41519165,"punctuated_word":"Hovitch.","sentiment":"negative","sentiment_score":-0.3375187814235687},{"word":"i","start":3.4399998,"end":3.6799998,"confidence":0.9902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.8313879370689392},{"word":"am","start":3.6799998,"end":3.9199998,"confidence":0.93359375,"punctuated_word":"am","sentiment":"negative","sentiment_score":-0.864132285118103},{"word":"unable","start":3.9199998,"end":4.3199997,"confidence":1.0,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.8595688343048096},{"word":"to","start":4.3199997,"end":4.48,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8773235082626343},{"word":"take","start":4.48,"end":4.64,"confidence":0.99609375,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8843181729316711},{"word":"your","start":4.64,"end":4.88,"confidence":0.9951172,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.9163246154785156},{"word":"call","start":4.88,"end":5.12,"confidence":0.9980469,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.9077749848365784},{"word":"for","start":5.12,"end":5.2,"confidence":0.48632812,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.9245507717132568},{"word":"this","start":5.2,"end":5.6159377,"confidence":0.9970703,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4746955335140228}],"paragraphs":{"transcript":"\nHi. You've reached Robert Hovitch. I am unable to take your call for this","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.68,"sentiment":"neutral","sentiment_score":-0.08025169372558594},{"text":"You've reached Robert Hovitch.","start":1.68,"end":3.06,"sentiment":"neutral","sentiment_score":-0.20003364980220795},{"text":"I am unable to take your call for this","start":3.4399998,"end":5.6159377,"sentiment":"negative","sentiment_score":-0.837786293692059}],"sentiment":"negative","sentiment_score":-0.6014616382973534,"num_words":14,"start":1.1999999,"end":5.6159377}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Robert Hovitch. I am unable to take your call for this","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.68,"sentiment":"neutral","sentiment_score":-0.08025169372558594},{"text":"You've reached Robert Hovitch.","start":1.68,"end":3.06,"sentiment":"neutral","sentiment_score":-0.20003364980220795},{"text":"I am unable to take your call for this","start":3.4399998,"end":5.6159377,"sentiment":"negative","sentiment_score":-0.837786293692059}],"sentiment":"negative","sentiment_score":-0.6014616382973534,"channel":1,"num_words":14,"start":1.1999999,"end":5.6159377}]},"summary":{"result":"success","short":"Hi. You've reached Robert Hovitch. I am unable to take your call for this"},"intents":{"segments":[{"text":"You've reached Robert Hovitch.","start_word":1,"end_word":4,"intents":[{"intent":"Resolve issues","confidence_score":0.0002812108}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Robert Hovitch.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":-0.2116620242595673},{"text":"I am unable to take your call for this","start_word":5,"end_word":13,"sentiment":"negative","sentiment_score":-0.8850840926170349}],"average":{"sentiment":"negative","sentiment_score":-0.5323391868954613}}}}