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How about the postcode? Okay. Is it okay if I put you on hold for a while? Let me just check the address. Okay? Hang on. Hello? Yes. Thank you for waiting. Upon checking the address, Supa Network is available. So ordering process is via our website. I also yeah. I mhmm. Apple ordering process Once they receive order, we'll then process it within twenty four hours. Activate the service. Yes. Please. Advise website personal information. 1015. Double check SMS. We will send website. Partner network handle order order. Okay. Mhmm. Try request confirm back end team. Thank you. Hello? Yes. Over the phone, dictate for your personal information. Mailers. About 59 point mhmm. The cancellation fees applicable. We do have no contract connection fee $45. Okay. Four? For? If ever Exceed If ever if ever fulfilled contract. Router, do you already have one or you need to get a new one? New box. NTD box portion. Mhmm. Mhmm. Since a Mapri router you need to settle the delivery first if ever before we proceed to delivery door to door like post office pick up pen. Mhmm. Try to request this back end team router. Mhmm. Okay. Free router. And for the contract, is it twelve months or twenty four months? Mhmm. 12 months. Mhmm. Twelve months. Mhmm. He's gonna let me put your first name. Mhmm. Sorry. Last name, Paul. S. Mhmm. Mhmm. Mhmm. Okay. Email address. Mhmm. How about driver's license number or passport number if available. Five one six zero 233. Date of birth, book. Okay. Okay, ma'am. Hold. Let enter full address. Hello, miss Sharon. Enter. Mhmm. One zero one two six eight one. Mhmm. Mhmm. Okay. Shop for mhmm. Fifteen. V sorry. Paul, V W V O W. B O W B S, pop. E s. For the email, tonyfredenstein@gmail.com. At yahoo. Okay. Hold for a while. Hello, book? Yes. For the payment method, are we going to use card book, Mastercard, or Visa book? Mhmm. For now card. Mhmm. Visa. Okay. Can I have the card number, Paul? Four zero seven nine five, mhmm, four zero three eight seven one seven five 76. Cardholder's name. Expiry month. It's a year. '70 '7. Okay. How about the CVC book? 814. Okay. Hold for a while. K? Hello, miss Sharon? Yes. So, process order, and your total is $70.53. Yeah. That is the Supa basic pod plan and the standard delivery for the router. Yeah. $20. For the standard postage book, usually, it takes three to five business days to arrive at the address. Post London via door to door. Mhmm. Mhmm. Mhmm. Mhmm. Activation within twenty four hours. Receive SMS. Once successful, then we'll send you as well the tracking details once we send the router. Mhmm. Yes. So for the setup, easy plug and play box? Mhmm. Router connect We have our technical support team if ever. Assistance router. Over the phone. Mhmm. Upon checking address, madam, new dwelling fee charge. Super network contact directly here. New connect new connection fee box. Usually, $300. Mhmm. If landlord property manager responsible payments. M For the order confirmation? Confirm email registered at yahoo dot com. Mhmm. Okay. But confirmation regarding the order. Mhmm. Okay. Receive SMS and email. Maureen. Mhmm. Okay. And you are proceed in processing the order. You're welcome. 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Good morning. This is Mariette from Airtel tech support. Mhmm. Mhmm.\n\nOkay. Can I have the full address, please, To check? Hello? Yes. Okay.\n\nThank you. Sure. Mhmm. Five one one two twenty. How about the postcode?\n\nOkay. Is it okay if I put you on hold for a while? Let me just check the address. Okay? Hang on.\n\nHello? Yes. Thank you for waiting. Upon checking the address, Supa Network is available. So ordering process is via our website.\n\nI also yeah. I mhmm. Apple ordering process Once they receive order, we'll then process it within twenty four hours. Activate the service. Yes.\n\nPlease. Advise website personal information. 1015. Double check SMS. We will send website.\n\nPartner network handle order order. Okay. Mhmm. Try request confirm back end team. Thank you.\n\nHello? Yes. Over the phone, dictate for your personal information. Mailers. About 59 point mhmm.\n\nThe cancellation fees applicable. We do have no contract connection fee $45. Okay. Four? For?\n\nIf ever Exceed If ever if ever fulfilled contract. Router, do you already have one or you need to get a new one? New box. NTD box portion. Mhmm.\n\nMhmm. Since a Mapri router you need to settle the delivery first if ever before we proceed to delivery door to door like post office pick up pen. Mhmm. Try to request this back end team router. Mhmm.\n\nOkay. Free router. And for the contract, is it twelve months or twenty four months? Mhmm. 12 months.\n\nMhmm. Twelve months. Mhmm. He's gonna let me put your first name. Mhmm.\n\nSorry. Last name, Paul. S. Mhmm. Mhmm.\n\nMhmm. Okay. Email address. Mhmm. How about driver's license number or passport number if available.\n\nFive one six zero 233. Date of birth, book. Okay. Okay, ma'am. Hold.\n\nLet enter full address. Hello, miss Sharon. Enter. Mhmm. One zero one two six eight one.\n\nMhmm. Mhmm. Okay. Shop for mhmm. Fifteen.\n\nV sorry. Paul, V W V O W. B O W B S, pop. E s. For the email, tonyfredenstein@gmail.com.\n\nAt yahoo. Okay. Hold for a while. Hello, book? Yes.\n\nFor the payment method, are we going to use card book, Mastercard, or Visa book? Mhmm. For now card. Mhmm. Visa.\n\nOkay. Can I have the card number, Paul? Four zero seven nine five, mhmm, four zero three eight seven one seven five 76. Cardholder's name. Expiry month.\n\nIt's a year. '70 '7. Okay. How about the CVC book? 814.\n\nOkay. Hold for a while. K? Hello, miss Sharon? Yes.\n\nSo, process order, and your total is $70.53. Yeah. That is the Supa basic pod plan and the standard delivery for the router. Yeah. $20.\n\nFor the standard postage book, usually, it takes three to five business days to arrive at the address. Post London via door to door. Mhmm. Mhmm. Mhmm.\n\nMhmm. Activation within twenty four hours. Receive SMS. Once successful, then we'll send you as well the tracking details once we send the router. Mhmm.\n\nYes. So for the setup, easy plug and play box? Mhmm. Router connect We have our technical support team if ever. Assistance router.\n\nOver the phone. Mhmm. Upon checking address, madam, new dwelling fee charge. Super network contact directly here. New connect new connection fee box.\n\nUsually, $300. Mhmm. If landlord property manager responsible payments. M For the order confirmation? Confirm email registered at yahoo dot com.\n\nMhmm. Okay. But confirmation regarding the order. Mhmm. Okay.\n\nReceive SMS and email. Maureen. Mhmm. Okay. And you are proceed in processing the order.\n\nYou're welcome. 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Hello. Good morning. My name is Sharon Freudenstein. Yeah. So I would just like to just we we just moved into this apartment. Yep. So we'd like to get an Internet connection from Airtel. Yeah. So take a Filipina bottle. Filipina. Yeah. So call me. So 5 11222 20 Melrose Drive, Phillips. 2606. Yes. You are. Okay. Yes. Oh, actually, Actually, this so for network, I see retailer building. They have their own thing. So list of provider is going I know. Like, instead yeah. So what's the process? Message? My number is 0410015080. Instead of online ordering? Like other company, like, I I IINet. Oh, so personal info. Oh, really? 0410015080. Mhmm. Website number network. Because I'm sure account network. Okay. Yes, sir. Okay. Yes. Hello. You you you I think at the moment, it's $59. Right? A 69? I don't know. Because you know at the moment So just in case, it's co contract. Continuous sign. Okay. Router to I'm not sure. I don't know. Okay. Parcel collect Oh, oh, oh, because usually review parcel So sometimes Yes, please. Oh. Twelve or '24. Price $28,416.16 $594.06. Oh, okay. Router, free twenty four months. I'll just get the twenty four months. Twelve months free routing by your router or you have to pay? I'm sure you have. Okay. Sharon Hudenstein. Oh, Sharon. Fudenosine, f for Fred, r e u d e n s t e I n. Char oh,tonyfriedenstein@yahoo.com. T o n y, one word lang shot, t o n y f r e u d e n s t e I n. Yes. Okay. Okay. MiddleEast5160233. 11/02/1981. Yeah. Sure. Yes. Oh, you need to parcel collect? Yes. Oh, It's parcel collect 101 1 oh, sorry. 101262681 700. Yeah. 1011012681700. Yes. Double Shop 4 can you do my address, Shay? Shop four four 15 Bowes Place, B W U I mean, both places. B W B O W E S Place. B I'm sorry. B As A Boy, O W E S. Both Place. No. B O W E S E S. B As In Boy, W 00 W E S Place. Yahoo. Yahoo dot com. Okay. Yes. So so once direct debit or account once monthly process or process. Okay. Yeah. Sure. Okay. So Anusha Visa debit. Yep. Yes. 4014017401795 4038717576. Anthony Fudenstein. Anthony. 02/27. Twenty seven. February 2027. Anusha. 814. Yeah. Sure. Yes. Okay. Ah, okay. Yeah. Sure. So yeah. So Okay. So for, like, set up? Or Oh. So I don't like your parent in wireless. Your your parent wireless love. Okay. Yeah. Sure. Sorry to say patient. Oh, okay. So I'll just wait. Yeah. So charge 70 monthly from a current account. Okay. Okay. Okay. See you. See you. Actually, the rental committee too. Yep. Yeah. Sure. Yeah. Sure. Yeah. That's all. So no. Messages or email through email Yeah. Yeah. Yes. Ah, okay. Yeah. Yes. Yes. Mhmm. Oh, okay. Because he yeah. As long as I'm familiar with spelling. Because sometimes he determines spelling. Okay. Yep. Order number order number. Order number. Maureen? Okay. Okay. Yeah. Okay. Okay. Okay. 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Hello. Good morning. My name is Sharon Freudenstein. Yeah.\n\nSo I would just like to just we we just moved into this apartment. Yep. So we'd like to get an Internet connection from Airtel. Yeah. So take a Filipina bottle.\n\nFilipina. Yeah. So call me. So 5 11222 20 Melrose Drive, Phillips. 2606.\n\nYes. You are. Okay. Yes. Oh, actually, Actually, this so for network, I see retailer building.\n\nThey have their own thing. So list of provider is going I know. Like, instead yeah. So what's the process? Message?\n\nMy number is 0410015080. Instead of online ordering? Like other company, like, I I IINet. Oh, so personal info. Oh, really?\n\n0410015080. Mhmm. Website number network. Because I'm sure account network. Okay.\n\nYes, sir. Okay. Yes. Hello. You you you I think at the moment, it's $59.\n\nRight? A 69? I don't know. Because you know at the moment So just in case, it's co contract. Continuous sign.\n\nOkay. Router to I'm not sure. I don't know. Okay. Parcel collect Oh, oh, oh, because usually review parcel So sometimes Yes, please.\n\nOh. Twelve or '24. Price $28,416.16 $594.06. Oh, okay. Router, free twenty four months.\n\nI'll just get the twenty four months. Twelve months free routing by your router or you have to pay? I'm sure you have. Okay. Sharon Hudenstein.\n\nOh, Sharon. Fudenosine, f for Fred, r e u d e n s t e I n. Char oh,tonyfriedenstein@yahoo.com. T o n y, one word lang shot, t o n y f r e u d e n s t e I n. Yes.\n\nOkay. Okay. MiddleEast5160233. 11/02/1981. Yeah.\n\nSure. Yes. Oh, you need to parcel collect? Yes. Oh, It's parcel collect 101 1 oh, sorry.\n\n101262681 700. Yeah. 1011012681700. Yes. Double Shop 4 can you do my address, Shay?\n\nShop four four 15 Bowes Place, B W U I mean, both places. B W B O W E S Place. B I'm sorry. B As A Boy, O W E S. Both Place.\n\nNo. B O W E S E S. B As In Boy, W 00 W E S Place. Yahoo. Yahoo dot com.\n\nOkay. Yes. So so once direct debit or account once monthly process or process. Okay. Yeah.\n\nSure. Okay. So Anusha Visa debit. Yep. Yes.\n\n4014017401795 4038717576. Anthony Fudenstein. Anthony. 02/27. Twenty seven.\n\nFebruary 2027. Anusha. 814. Yeah. Sure.\n\nYes. Okay. Ah, okay. Yeah. Sure.\n\nSo yeah. So Okay. So for, like, set up? Or Oh. So I don't like your parent in wireless.\n\nYour your parent wireless love. Okay. Yeah. Sure. Sorry to say patient.\n\nOh, okay. So I'll just wait. Yeah. So charge 70 monthly from a current account. Okay.\n\nOkay. Okay. See you. See you. Actually, the rental committee too.\n\nYep. Yeah. Sure. Yeah. Sure.\n\nYeah. That's all. So no. Messages or email through email Yeah. Yeah.\n\nYes. Ah, okay. Yeah. Yes. Yes.\n\nMhmm. Oh, okay. Because he yeah. As long as I'm familiar with spelling. Because sometimes he determines spelling.\n\nOkay. Yep. Order number order number. Order number. Maureen?\n\nOkay. Okay. Yeah. Okay. Okay.\n\nOkay. 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Good morning. This is Mariette from Airtel tech support.\n\nChannel 1: Yes. Hello. Good morning. My name is Sharon Freudenstein.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. So I would just like to\n\nChannel 0: Mhmm.\n\nChannel 1: just we we just moved into this apartment. Yep. So we'd like to get an Internet connection from Airtel.\n\nChannel 0: Okay. Can I have the full address, please,\n\nChannel 1: Yeah. So take a Filipina\n\nChannel 0: To check?\n\nChannel 1: bottle.\n\nChannel 0: Hello?\n\nChannel 1: Filipina.\n\nChannel 0: Yes. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Thank you.\n\nChannel 1: So\n\nChannel 0: Sure.\n\nChannel 1: call me. So 5\n\nChannel 0: Mhmm.\n\nChannel 1: 11222\n\nChannel 0: Five one one two twenty.\n\nChannel 1: 20 Melrose Drive, Phillips.\n\nChannel 0: How about the postcode?\n\nChannel 1: 2606.\n\nChannel 0: Okay. Is it okay if I put you on hold for a while?\n\nChannel 1: Yes. You\n\nChannel 0: Let\n\nChannel 1: are.\n\nChannel 0: me just check the address. Okay? Hang on.\n\nChannel 1: Okay.\n\nChannel 0: Hello?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. Upon checking the address,\n\nChannel 1: Oh,\n\nChannel 0: Supa Network is available. So ordering process is via our website. I also yeah. I\n\nChannel 1: actually,\n\nChannel 0: mhmm.\n\nChannel 1: Actually, this so for network, I see retailer building. They have their own thing. So list of provider\n\nChannel 0: Apple\n\nChannel 1: is going I know. Like, instead yeah. So what's the process?\n\nChannel 0: ordering process Once they receive order, we'll then\n\nChannel 1: Message?\n\nChannel 0: process it within twenty four hours. Activate the service. Yes. Please.\n\nChannel 1: My number is 0410015080. Instead of online ordering? Like other company, like, I I IINet.\n\nChannel 0: Advise website personal information.\n\nChannel 1: Oh, so personal info. Oh, really?\n\nChannel 0: 1015. Double check SMS.\n\nChannel 1: 0410015080.\n\nChannel 0: We will send website.\n\nChannel 1: Mhmm. Website number network. Because I'm sure account network.\n\nChannel 0: Partner network handle order order. Okay. Mhmm. Try request confirm back end\n\nChannel 1: Okay.\n\nChannel 0: team.\n\nChannel 1: Yes, sir.\n\nChannel 0: Thank you.\n\nChannel 1: Okay.\n\nChannel 0: Hello?\n\nChannel 1: Yes. Hello.\n\nChannel 0: Yes. Over the phone, dictate for your personal information.\n\nChannel 1: You you you I think at the moment, it's $59. Right? A 69?\n\nChannel 0: Mailers.\n\nChannel 1: I don't know. Because you know\n\nChannel 0: About 59 point mhmm.\n\nChannel 1: at the moment\n\nChannel 0: The cancellation fees applicable. We do have no contract connection fee $45.\n\nChannel 1: So\n\nChannel 0: Okay.\n\nChannel 1: just in case, it's\n\nChannel 0: Four?\n\nChannel 1: co contract. Continuous\n\nChannel 0: For? If ever Exceed\n\nChannel 1: sign. Okay.\n\nChannel 0: If ever if ever fulfilled contract. Router, do you already have one or you need to get a new one? New\n\nChannel 1: Router to I'm not sure. I don't know.\n\nChannel 0: box. NTD box portion. Mhmm. Mhmm. Since a Mapri router you need to settle the delivery first if ever before we proceed to\n\nChannel 1: Okay. Parcel collect\n\nChannel 0: delivery door to door like post office\n\nChannel 1: Oh, oh, oh,\n\nChannel 0: pick up pen. Mhmm.\n\nChannel 1: because usually review parcel So sometimes\n\nChannel 0: Try to request this back end team router.\n\nChannel 1: Yes, please.\n\nChannel 0: Mhmm. Okay. Free router. And for the contract, is it twelve months or twenty four months?\n\nChannel 1: Oh. Twelve or '24. Price $28,416.16 $594.06.\n\nChannel 0: Mhmm.\n\nChannel 1: Oh, okay.\n\nChannel 0: 12\n\nChannel 1: Router, free\n\nChannel 0: months.\n\nChannel 1: twenty four months. I'll just get the twenty four months. Twelve months free routing by your router or you have to pay? I'm sure you have. Okay.\n\nChannel 0: Mhmm. Twelve months. Mhmm. He's gonna let me put your first name.\n\nChannel 1: Sharon Hudenstein.\n\nChannel 0: Mhmm.\n\nChannel 1: Oh, Sharon.\n\nChannel 0: Sorry. Last name, Paul.\n\nChannel 1: Fudenosine, f for\n\nChannel 0: S.\n\nChannel 1: Fred, r\n\nChannel 0: Mhmm.\n\nChannel 1: e\n\nChannel 0: Mhmm.\n\nChannel 1: u d e n s t e I n.\n\nChannel 0: Mhmm. Okay. Email address.\n\nChannel 1: Char oh,tonyfriedenstein@yahoo.com. T o n y,\n\nChannel 0: Mhmm.\n\nChannel 1: one word lang shot, t o n y f r e u d e n s t e I n. Yes. Okay.\n\nChannel 0: How about driver's license number or passport\n\nChannel 1: Okay.\n\nChannel 0: number if available.\n\nChannel 1: MiddleEast5160233.\n\nChannel 0: Five one six zero 233. Date of birth, book.\n\nChannel 1: 11/02/1981.\n\nChannel 0: Okay. Okay, ma'am. Hold. Let enter full address.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Hello, miss Sharon.\n\nChannel 1: Yes. Oh, you need to parcel collect? Yes. Oh,\n\nChannel 0: Enter.\n\nChannel 1: It's parcel collect 101\n\nChannel 0: Mhmm.\n\nChannel 1: 1 oh, sorry. 101262681\n\nChannel 0: One zero one two six eight one.\n\nChannel 1: 700.\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: Yeah. 1011012681700. Yes.\n\nChannel 0: Okay.\n\nChannel 1: Double Shop 4 can you do my address, Shay? Shop four\n\nChannel 0: Shop for\n\nChannel 1: four\n\nChannel 0: mhmm.\n\nChannel 1: 15\n\nChannel 0: Fifteen.\n\nChannel 1: Bowes Place, B W U I mean, both places. B W B O W\n\nChannel 0: V\n\nChannel 1: E S Place.\n\nChannel 0: sorry. Paul, V W V O\n\nChannel 1: B\n\nChannel 0: W.\n\nChannel 1: I'm sorry. B As A Boy, O W E S. Both Place.\n\nChannel 0: B O W B S, pop.\n\nChannel 1: No. B O W E S\n\nChannel 0: E s.\n\nChannel 1: E S. B As In Boy, W 00 W E S Place.\n\nChannel 0: For the email, tonyfredenstein@gmail.com.\n\nChannel 1: Yahoo.\n\nChannel 0: At yahoo. Okay.\n\nChannel 1: Yahoo dot com.\n\nChannel 0: Hold for a while.\n\nChannel 1: Okay.\n\nChannel 0: Hello, book?\n\nChannel 1: Yes.\n\nChannel 0: Yes. For the payment method, are we going to use card book, Mastercard, or Visa book?\n\nChannel 1: So so once direct debit or account once monthly process or process. Okay.\n\nChannel 0: Mhmm. For now card.\n\nChannel 1: Yeah. Sure. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So Anusha Visa debit.\n\nChannel 0: Visa. Okay.\n\nChannel 1: Yep.\n\nChannel 0: Can I have the card number, Paul?\n\nChannel 1: Yes. 4014017401795\n\nChannel 0: Four zero seven nine five, mhmm,\n\nChannel 1: 4038717576.\n\nChannel 0: four zero three eight seven one seven five 76. Cardholder's name.\n\nChannel 1: Anthony Fudenstein. Anthony.\n\nChannel 0: Expiry month.\n\nChannel 1: 02/27.\n\nChannel 0: It's a year. '70\n\nChannel 1: Twenty seven.\n\nChannel 0: '7.\n\nChannel 1: February 2027.\n\nChannel 0: Okay. How about the CVC book?\n\nChannel 1: Anusha. 814.\n\nChannel 0: 814. Okay. Hold for a while.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: K? Hello, miss Sharon?\n\nChannel 1: Yes.\n\nChannel 0: Yes. So, process order, and your total is $70.53.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. That is the Supa basic pod plan and the standard delivery\n\nChannel 1: Ah, okay. Yeah. Sure.\n\nChannel 0: for the router.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: yeah. So\n\nChannel 0: $20. For the standard postage book, usually, it takes three to five business days to arrive at the address. Post London via door to door. Mhmm. Mhmm.\n\nMhmm. Mhmm. Activation within twenty four hours. Receive SMS. Once successful, then we'll send you as well the tracking details once we send the router.\n\nChannel 1: Okay. So\n\nChannel 0: Mhmm.\n\nChannel 1: for, like, set up? Or\n\nChannel 0: Yes. So for the setup, easy plug and play box?\n\nChannel 1: Oh. So I don't like your parent in wireless. Your your parent wireless\n\nChannel 0: Mhmm.\n\nChannel 1: love.\n\nChannel 0: Router connect We have our technical support team if ever. Assistance router. Over the phone.\n\nChannel 1: Okay. Yeah. Sure. Sorry to say patient. Oh, okay.\n\nSo I'll just wait. Yeah. So charge 70 monthly from a\n\nChannel 0: Mhmm.\n\nChannel 1: current account.\n\nChannel 0: Upon checking address, madam, new dwelling fee charge. Super network contact directly here. New connect new connection fee box. Usually, $300. Mhmm.\n\nIf landlord property manager responsible payments.\n\nChannel 1: Okay. Okay. Okay. See you. See you.\n\nActually, the rental committee too.\n\nChannel 0: M\n\nChannel 1: Yep. Yeah. Sure. Yeah. Sure.\n\nYeah. That's all. So no. Messages or email through email\n\nChannel 0: For the order confirmation?\n\nChannel 1: Yeah. Yeah. Yes.\n\nChannel 0: Confirm email registered\n\nChannel 1: Ah, okay. Yeah. Yes. Yes.\n\nChannel 0: at yahoo dot com.\n\nChannel 1: Mhmm. Oh, okay. Because he yeah. As long as I'm familiar with spelling. Because sometimes he determines spelling.\n\nChannel 0: Mhmm. Okay. But confirmation regarding the order.\n\nChannel 1: Okay. Yep.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Order number order number. Order number.\n\nChannel 0: Receive SMS and email. Maureen.\n\nChannel 1: Maureen? Okay.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Okay.\n\nChannel 0: And you are proceed in processing the order. You're\n\nChannel 1: Yeah.\n\nChannel 0: welcome.\n\nChannel 1: Okay.\n\nChannel 0: Update\n\nChannel 1: Okay.\n\nChannel 0: was successful.\n\nChannel 1: Okay. Have a good day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.68,"sentiment":"neutral","sentiment_score":0.20363253355026245},{"text":"Good morning.","start":1.68,"end":2.42,"sentiment":"positive","sentiment_score":0.47424183785915375},{"text":"This is Mariette from Airtel tech support.","start":2.48,"end":4.9,"sentiment":"positive","sentiment_score":0.35174119046756197}],"sentiment":"positive","sentiment_score":0.3614304542541504,"channel":0,"num_words":10,"start":1.1999999,"end":4.9},{"sentences":[{"text":"Yes.","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.2673821449279785},{"text":"Hello.","start":6.8799996,"end":7.2,"sentiment":"neutral","sentiment_score":0.2286601960659027},{"text":"Good morning.","start":7.2,"end":7.7599998,"sentiment":"positive","sentiment_score":0.3780253380537033},{"text":"My name is Sharon 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you.","start":42.04,"end":42.86,"sentiment":"positive","sentiment_score":0.43253064155578613}],"sentiment":"positive","sentiment_score":0.43253064155578613,"channel":0,"num_words":2,"start":42.04,"end":42.86},{"sentences":[{"text":"So","start":42.844997,"end":43.344997,"sentiment":"neutral","sentiment_score":0.1892235726118088}],"sentiment":"neutral","sentiment_score":0.1892235726118088,"channel":1,"num_words":1,"start":42.844997,"end":43.344997},{"sentences":[{"text":"Sure.","start":43.345,"end":43.845,"sentiment":"neutral","sentiment_score":0.1677604466676712}],"sentiment":"neutral","sentiment_score":0.1677604466676712,"channel":0,"num_words":1,"start":43.345,"end":43.845},{"sentences":[{"text":"call me.","start":44.605,"end":45.425,"sentiment":"neutral","sentiment_score":0.11189159378409386},{"text":"So 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just check the address.","start":68.48,"end":69.6,"sentiment":"neutral","sentiment_score":-0.0044225860387086865},{"text":"Okay?","start":69.6,"end":69.84,"sentiment":"neutral","sentiment_score":-0.008753050118684769},{"text":"Hang on.","start":69.84,"end":70.58,"sentiment":"neutral","sentiment_score":-0.016687320545315742}],"sentiment":"neutral","sentiment_score":-0.008030077675357461,"channel":0,"num_words":8,"start":68.48,"end":70.58},{"sentences":[{"text":"Okay.","start":78.655,"end":79.155,"sentiment":"neutral","sentiment_score":0.01618414930999279}],"sentiment":"neutral","sentiment_score":0.01618414930999279,"channel":1,"num_words":1,"start":78.655,"end":79.155},{"sentences":[{"text":"Hello?","start":247.09499,"end":247.59499,"sentiment":"neutral","sentiment_score":0.018397819250822067}],"sentiment":"neutral","sentiment_score":0.018397819250822067,"channel":0,"num_words":1,"start":247.09499,"end":247.59499},{"sentences":[{"text":"Yes.","start":248.385,"end":248.885,"sentiment":"neutral","sentiment_score":0.07275430113077164}],"sentiment":"neutral","sentiment_score":0.07275430113077164,"channel":1,"num_words":1,"start":248.385,"end":248.885},{"sentences":[{"text":"Yes.","start":249.25499,"end":249.575,"sentiment":"neutral","sentiment_score":0.13085848093032837},{"text":"Thank you for waiting.","start":249.575,"end":250.715,"sentiment":"positive","sentiment_score":0.33717742562294006},{"text":"Upon checking the address,","start":251.415,"end":252.875,"sentiment":"neutral","sentiment_score":0.09775424562394619}],"sentiment":"neutral","sentiment_score":0.20784279621309704,"channel":0,"num_words":9,"start":249.25499,"end":252.875},{"sentences":[{"text":"Oh,","start":252.8,"end":253.3,"sentiment":"neutral","sentiment_score":0.11067971587181091}],"sentiment":"neutral","sentiment_score":0.11067971587181091,"channel":1,"num_words":1,"start":252.8,"end":253.3},{"sentences":[{"text":"Supa Network is available.","start":253.09499,"end":254.635,"sentiment":"neutral","sentiment_score":0.1405084952712059},{"text":"So ordering process is via our website.","start":256.29498,"end":260.315,"sentiment":"neutral","sentiment_score":0.06444403742040906},{"text":"I also 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She also asks about a router and is given information on fees and contracts. The agent explains the process for canceling a router and provides payment information. The customer confirms their payment method and receives instructions on the delivery date for a parcel. The agent provides information on the payment process and delivery date and confirms the customer's order. The call ends with the agent thanking the customer."},"intents":{"segments":[{"text":"So we'd like to get an Internet connection from Airtel. Okay.","start_word":37,"end_word":47,"intents":[{"intent":"Get internet connection","confidence_score":0.23372704}]},{"text":"Can I have the full address, please, Yeah.","start_word":48,"end_word":55,"intents":[{"intent":"Check address","confidence_score":0.8459376}]},{"text":"So ordering process is via our website. I also yeah.","start_word":134,"end_word":143,"intents":[{"intent":"Process ordering process","confidence_score":0.003514126}]},{"text":"My number is 0410015080. Instead of online ordering? Like other company, like, I I IINet. Advise website personal information. Oh, so personal info.","start_word":197,"end_word":219,"intents":[{"intent":"Obtain website information","confidence_score":0.0010307648}]},{"text":"Mhmm. Website number network. Because I'm sure account network. Partner network handle order order. Okay.","start_word":231,"end_word":245,"intents":[{"intent":"Confirm website number","confidence_score":0.009310132}]},{"text":"Router, do you already have one or you need to get a new one?","start_word":332,"end_word":345,"intents":[{"intent":"Schedule router replacement","confidence_score":0.0021021399}]},{"text":"Oh, you need to parcel collect? Yes.","start_word":576,"end_word":582,"intents":[{"intent":"Collect parcels","confidence_score":0.58620906}]},{"text":"for the router. So Yeah.","start_word":841,"end_word":845,"intents":[{"intent":"Order router","confidence_score":0.041310616}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20363253355026245},{"text":"Good morning. This is Mariette from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.37827181816101074},{"text":"Yes. Hello.","start_word":10,"end_word":11,"sentiment":"neutral","sentiment_score":0.2480211704969406},{"text":"Good morning.","start_word":12,"end_word":13,"sentiment":"positive","sentiment_score":0.3680577278137207},{"text":"My name is Sharon Freudenstein. Mhmm. Yeah. So I would just like to Mhmm. just we we just moved into this apartment. Yep. So we'd like to get an Internet connection from Airtel. Okay. Can I have the full address, please, Yeah. So take a Filipina To check? bottle. Hello? Filipina. Yes. Okay. Yeah.","start_word":14,"end_word":67,"sentiment":"neutral","sentiment_score":0.12145209312438963},{"text":"Thank you.","start_word":68,"end_word":69,"sentiment":"positive","sentiment_score":0.4295433461666107},{"text":"So Sure. call me. So 5 Mhmm. 11222 Five one one two twenty. 20 Melrose Drive, Phillips. How about the postcode? 2606. Okay. Is it okay if I put you on hold for a while? Yes. You Let are. me just check the address. Okay? Hang on. Okay. Hello? Yes. Yes.","start_word":70,"end_word":120,"sentiment":"neutral","sentiment_score":0.0097242072224617},{"text":"Thank you for waiting.","start_word":121,"end_word":124,"sentiment":"positive","sentiment_score":0.33976981043815613},{"text":"Upon checking the address, Oh, Supa Network is available. So ordering process is via our website. I also yeah. I actually, mhmm. Actually, this so for network, I see retailer building. They have their own thing. So list of provider Apple is going I know. Like, instead yeah. So what's the process? ordering process Once they receive order, we'll then Message? process it within twenty four hours. Activate the service. Yes. Please. My number is 0410015080. Instead of online ordering? Like other company, like, I I IINet. Advise website personal information. Oh, so personal info. Oh, really? 1015. Double check SMS. 0410015080. We will send website. Mhmm. Website number network. Because I'm sure account network. Partner network handle order order. Okay. Mhmm. Try request confirm back end Okay. team. Yes, sir. Thank you. Okay. Hello? Yes. Hello. Yes. Over the phone, dictate for your personal information. You you you I think at the moment, it's $59. Right? A 69? Mailers. I don't know. Because you know About 59 point mhmm. at the moment The cancellation fees applicable. We do have no contract connection fee $45. So Okay. just in case, it's Four? co contract. Continuous For? If ever Exceed sign. Okay. If ever if ever fulfilled contract. Router, do you already have one or you need to get a new one? New Router to I'm not sure. I don't know. box. NTD box portion. Mhmm. Mhmm. Since a Mapri router you need to settle the delivery first if ever before we proceed to Okay. Parcel collect delivery door to door like post office Oh, oh, oh, pick up pen. Mhmm. because usually review parcel So sometimes Try to request this back end team router. Yes, please. Mhmm. Okay. Free router. And for the contract, is it twelve months or twenty four months? Oh. Twelve or '24. Price $28,416.16 $594.06. Mhmm. Oh, okay. 12 Router, free months. twenty four months. I'll just get the twenty four months. Twelve months free routing by your router or you have to pay? I'm sure you have. Okay. Mhmm. Twelve months. Mhmm. He's gonna let me put your first name. Sharon Hudenstein. Mhmm. Oh, Sharon. Sorry. Last name, Paul. Fudenosine, f for S. Fred, r Mhmm. e Mhmm. u d e n s t e I n. Mhmm. Okay. Email address. Char oh,tonyfriedenstein@yahoo.com. T o n y, Mhmm. one word lang shot, t o n y f r e u d e n s t e I n. Yes. Okay. How about driver's license number or passport Okay. number if available. MiddleEast5160233. Five one six zero 233. Date of birth, book. 11/02/1981. Okay. Okay, ma'am. Hold. Let enter full address. Yeah. Sure. Hello, miss Sharon. Yes. Oh, you need to parcel collect? Yes. Oh, Enter. It's parcel collect 101 Mhmm. 1 oh, sorry. 101262681 One zero one two six eight one. 700. Mhmm. Mhmm. Yeah. 1011012681700. Yes. Okay. Double Shop 4 can you do my address, Shay? Shop four Shop for four mhmm. 15 Fifteen. Bowes Place, B W U I mean, both places. B W B O W V E S Place. sorry. Paul, V W V O B W. I'm sorry. B As A Boy, O W E S. Both Place. B O W B S, pop. No. B O W E S E s. E S. B As In Boy, W 00 W E S Place. For the email, tonyfredenstein@gmail.com. Yahoo. At yahoo. Okay. Yahoo dot com. Hold for a while. Okay. Hello, book? Yes. Yes. For the payment method, are we going to use card book, Mastercard, or Visa book? So so once direct debit or account once monthly process or process. Okay. Mhmm. For now card. Yeah. Sure. Okay. Mhmm. So Anusha Visa debit. Visa. Okay. Yep. Can I have the card number, Paul? Yes. 4014017401795 Four zero seven nine five, mhmm, 4038717576. four zero three eight seven one seven five 76. Cardholder's name. Anthony Fudenstein. Anthony. Expiry month. 02/27. It's a year. '70 Twenty seven. '7. February 2027. Okay. How about the CVC book? Anusha. 814. 814. Okay. Hold for a while. Yeah. Sure. K? Hello, miss Sharon? Yes. Yes. So, process order, and your total is $70.53. Okay. Yeah. That is the Supa basic pod plan and the standard delivery Ah, okay. Yeah. Sure. for the router. So Yeah. yeah. So $20. For the standard postage book, usually, it takes three to five business days to arrive at the address. Post London via door to door. Mhmm. Mhmm. Mhmm. Mhmm. Activation within twenty four hours. Receive SMS. Once successful, then we'll send you as well the tracking details once we send the router. Okay. So Mhmm. for, like, set up? Or Yes. So for the setup, easy plug and play box? Oh.","start_word":125,"end_word":918,"sentiment":"neutral","sentiment_score":0.01895608182677469},{"text":"So I don't like your parent in wireless.","start_word":919,"end_word":926,"sentiment":"negative","sentiment_score":-0.376232236623764},{"text":"Your your parent wireless Mhmm. love. Router connect We have our technical support team if ever. Assistance router. Over the phone. Okay. Yeah. Sure. Sorry to say patient. Oh, okay. So I'll just wait. Yeah. So charge 70 monthly from a Mhmm. current account. Upon checking address, madam, new dwelling fee charge. Super network contact directly here. New connect new connection fee box. Usually, $300. Mhmm. If landlord property manager responsible payments. Okay. Okay. Okay. See you. See you. Actually, the rental committee too. M Yep. Yeah. Sure. Yeah. Sure. Yeah. That's all. So no. Messages or email through email For the order confirmation? Yeah. Yeah. Yes. Confirm email registered Ah, okay. Yeah. Yes. Yes. at yahoo dot com. Mhmm. Oh, okay. Because he yeah. As long as I'm familiar with spelling. Because sometimes he determines spelling. Mhmm. Okay. But confirmation regarding the order. Okay. Yep. Mhmm. Okay. Order number order number. Order number. Receive SMS and email. Maureen. Maureen? Okay. Mhmm. Okay. Okay. And you are proceed in processing the order. You're Yeah.","start_word":927,"end_word":1100,"sentiment":"neutral","sentiment_score":0.022350864484906197},{"text":"welcome.","start_word":1101,"end_word":1101,"sentiment":"positive","sentiment_score":0.38929468393325806},{"text":"Okay. Update Okay.","start_word":1102,"end_word":1104,"sentiment":"neutral","sentiment_score":0.09688492864370346},{"text":"was successful. Okay. Have a good day.","start_word":1105,"end_word":1111,"sentiment":"positive","sentiment_score":0.5802359580993652}],"average":{"sentiment":"neutral","sentiment_score":0.029297727503696948}}}}