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Is on the phone right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.\n\nChannel 0: Hi, Badan. My name is Mary from Airtel, and I'm just ringing up regarding your inquiry about our Internet service. I just need to confirm your address as we weren't able to confirm any network that is serviceable to your area. I'll send you an email, and you can also call us back anytime, and we'll be more than happy to assist. Thank you, and have a good day.\n\nGoodbye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.03694339841604233}],"sentiment":"neutral","sentiment_score":0.03694339841604233,"channel":0,"num_words":1,"start":2.56,"end":2.8799999},{"sentences":[{"text":"Hi.","start":2.8,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.07206647843122482}],"sentiment":"neutral","sentiment_score":0.07206647843122482,"channel":1,"num_words":1,"start":2.8,"end":3.1999998},{"sentences":[{"text":"My name","start":2.8799999,"end":3.28,"sentiment":"neutral","sentiment_score":0.06237676925957203}],"sentiment":"neutral","sentiment_score":0.06237676925957203,"channel":0,"num_words":2,"start":2.8799999,"end":3.28},{"sentences":[{"text":"It's.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.08083228766918182}],"sentiment":"neutral","sentiment_score":0.08083228766918182,"channel":1,"num_words":1,"start":3.1999998,"end":3.6999998},{"sentences":[{"text":"is Mary.","start":3.28,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.06974634528160095}],"sentiment":"neutral","sentiment_score":0.06974634528160095,"channel":0,"num_words":2,"start":3.28,"end":3.9399998},{"sentences":[{"text":"I'm with you at the moment.","start":4.24,"end":5.52,"sentiment":"neutral","sentiment_score":0.07031451414028804},{"text":"Is on the phone right now.","start":5.92,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.025710127626856167},{"text":"Please leave a detailed message after the tone.","start":7.44,"end":9.92,"sentiment":"neutral","sentiment_score":-0.02844356605783105},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":9.92,"end":13.86,"sentiment":"neutral","sentiment_score":-0.019349400823314985}],"sentiment":"neutral","sentiment_score":0.0016673802797283444,"channel":1,"num_words":35,"start":4.24,"end":13.86},{"sentences":[{"text":"Hi, Badan.","start":15.245,"end":15.965,"sentiment":"neutral","sentiment_score":0.1815059632062912},{"text":"My name is Mary from Airtel, and I'm just ringing up regarding your inquiry about our Internet service.","start":15.965,"end":21.905,"sentiment":"neutral","sentiment_score":0.14876292190617985},{"text":"I just need to confirm your address as we weren't able to confirm any network that is serviceable to your area.","start":23.165,"end":30.9,"sentiment":"neutral","sentiment_score":0.012399113249211084},{"text":"I'll send you an email, and you can also call us back anytime, and we'll be more than happy to assist.","start":31.199999,"end":37.46,"sentiment":"positive","sentiment_score":0.36324485143025714},{"text":"Thank you, and have a good day.","start":37.68,"end":38.96,"sentiment":"positive","sentiment_score":0.6603415863854545}],"sentiment":"neutral","sentiment_score":0.2253863606332005,"channel":0,"num_words":69,"start":15.245,"end":38.96},{"sentences":[{"text":"Goodbye.","start":38.96,"end":39.46,"sentiment":"neutral","sentiment_score":0.11085804551839828}],"sentiment":"neutral","sentiment_score":0.11085804551839828,"channel":0,"num_words":1,"start":38.96,"end":39.46}]},"summary":{"result":"success","short":"A representative from Airtel, named Mary, calls a customer named reminded to confirm their address for their internet service inquiry. Mary informs the customer that she will also send an email and provide a callback number for further assistance."},"intents":{"segments":[{"text":"I just need to confirm your address as we weren't able to confirm any network that is serviceable to your area.","start_word":62,"end_word":82,"intents":[{"intent":"Confirm address","confidence_score":0.3412231}]},{"text":"I'll send you an email, and you can also call us back anytime, and we'll be more than happy to assist.","start_word":83,"end_word":103,"intents":[{"intent":"Send email","confidence_score":0.038591966}]}]},"sentiments":{"segments":[{"text":"Hello. Hi. My name It's. is Mary. I'm with you at the moment. Is on the phone right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options. Hi, Badan. My name is Mary from Airtel, and I'm just ringing up regarding your inquiry about our Internet service. I just need to confirm your address as we weren't able to confirm any network that is serviceable to your area.","start_word":0,"end_word":82,"sentiment":"neutral","sentiment_score":0.05244144424796104},{"text":"I'll send you an email, and you can also call us back anytime, and we'll be more than happy to assist. Thank you, and have a good day.","start_word":83,"end_word":110,"sentiment":"positive","sentiment_score":0.4442441761493683},{"text":"Goodbye.","start_word":111,"end_word":111,"sentiment":"neutral","sentiment_score":0.13937640190124512}],"average":{"sentiment":"neutral","sentiment_score":0.15010967010106796}}}}