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Good morning, Tina. This is Ross with Tech Home. How are you? Tina, we just got your inquiry regarding Tangstrom.\n\nOne sec. One second. Can you hear me now? Uh-huh. Dina, actually getting back to you regarding your inquiry for time stamp paper port.\n\nYep. So you mentioned, like, you're looking for five quantity. Okay. So you're based in US? Okay.\n\nOkay. Alright. Uh-huh. Okay. Okay.\n\nGotcha. No worries. Yep. We can supply it to you. Mhmm.\n\nOkay. No worries. We can. So the price per license is $280 0.90 seconds cents. Yeah.\n\nSure. No worries. You haven't mentioned your email at it's diana@vmall.com.au. Right? Alright.\n\nNo worries. We'll be sharing you the invoice on your email. And once paid, then we can, yep, proceed ahead. Alright? Alright.\n\nNo worries. Thanks, Diana. Bye for now.","paragraphs":[{"sentences":[{"text":"Hi.","start":65.345,"end":65.585,"sentiment":"neutral","sentiment_score":0.22131162881851196},{"text":"Good morning, Tina.","start":65.585,"end":66.465004,"sentiment":"positive","sentiment_score":0.3780031104882558},{"text":"This is Ross with Tech Home.","start":66.465004,"end":67.985,"sentiment":"positive","sentiment_score":0.37207457423210144},{"text":"How are you?","start":67.985,"end":68.805,"sentiment":"neutral","sentiment_score":0.2992097536722819},{"text":"Tina, we just got your inquiry regarding Tangstrom.","start":72.305,"end":75.925,"sentiment":"neutral","sentiment_score":0.012854878637881484}],"sentiment":"neutral","sentiment_score":0.2184874617045612,"num_words":21,"start":65.345,"end":75.925},{"sentences":[{"text":"One sec.","start":80.950005,"end":81.770004,"sentiment":"neutral","sentiment_score":-0.1419302597641945},{"text":"One 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If you wish to speak to sales, press 1. If you require technical support, please press 2. If you have an account inquiry, press 3. For all other inquiries, please press 4. Our staff are currently attending to other callers. Please hold the line, and one of the team will be with you shortly. Thank you for calling Veeamour. Dina speaking. I'm well. Thank you. How can I help? Regarding I'm sorry. Regarding what? I'm sorry. I'm finding it really difficult to understand. The line's really scratchy. That's so much better. Thank you. Oh, yes. Thank you. Yes. Yeah. I tried to I've been using Paverport for almost two decades, and I went to try and buy it off tungsten in America, and they're not I couldn't. They're not shipping or selling overseas. So that's how I came across you guys. But no. I'm based in Australia, but I've always been able to buy the product online. And when I went to purchase it online this time, it said, we don't sell in Australia anymore. We're not yeah. We've got, like, a I've got a screenshot. What's it say? It says, we do not support orders outside of United States or Canada. So then I went hunting and came across you guys. Yeah. So they had they had sort of different licensing options up to, like, five computers. And and I was just gonna keep a couple of extra license just handy, but at the moment, I probably only need three licenses. Mhmm. Yep. So are you able to send me through an invoice or something to allow me to make payment? Correct. Yes. Yes. Fabulous. Thank thank you so much. Appreciate the call. K. 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you for calling Veeamore. If you wish to speak to sales, press 1. If you require technical support, please press 2. If you have an account inquiry, press 3. For all other inquiries, please press 4.\n\nOur staff are currently attending to other callers. Please hold the line, and one of the team will be with you shortly. Thank you for calling Veeamour. Dina speaking. I'm well.\n\nThank you. How can I help? Regarding I'm sorry. Regarding what? I'm sorry.\n\nI'm finding it really difficult to understand. The line's really scratchy. That's so much better. Thank you. Oh, yes.\n\nThank you. Yes. Yeah. I tried to I've been using Paverport for almost two decades, and I went to try and buy it off tungsten in America, and they're not I couldn't. They're not shipping or selling overseas.\n\nSo that's how I came across you guys. But no. I'm based in Australia, but I've always been able to buy the product online. And when I went to purchase it online this time, it said, we don't sell in Australia anymore. We're not yeah.\n\nWe've got, like, a I've got a screenshot. What's it say? It says, we do not support orders outside of United States or Canada. So then I went hunting and came across you guys. Yeah.\n\nSo they had they had sort of different licensing options up to, like, five computers. And and I was just gonna keep a couple of extra license just handy, but at the moment, I probably only need three licenses. Mhmm. Yep. So are you able to send me through an invoice or something to allow me to make payment?\n\nCorrect. Yes. Yes. Fabulous. Thank thank you so much.\n\nAppreciate the call. K. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Veeamore.","start":1.52,"end":3.06,"sentiment":"positive","sentiment_score":0.4383074641227722},{"text":"If you wish to speak to sales, press 1.","start":3.84,"end":7.14,"sentiment":"neutral","sentiment_score":0.1599405879775683},{"text":"If you require technical support, please press 2.","start":7.9199996,"end":11.46,"sentiment":"neutral","sentiment_score":0.07855108845978975},{"text":"If you have an account inquiry, press 3.","start":12.32,"end":15.825,"sentiment":"neutral","sentiment_score":0.05989740556105971},{"text":"For all other inquiries, please press 4.","start":16.625,"end":19.685,"sentiment":"neutral","sentiment_score":0.05738276722175734}],"sentiment":"neutral","sentiment_score":0.13892621446300196,"num_words":37,"start":1.52,"end":19.685},{"sentences":[{"text":"Our staff are currently attending to other 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to send me through an invoice or something to allow me to make payment?","start":198.825,"end":210.69,"sentiment":"neutral","sentiment_score":0.03672950523388055}],"sentiment":"neutral","sentiment_score":0.006742942830650293,"num_words":59,"start":160.27501,"end":210.69},{"sentences":[{"text":"Correct.","start":212.77,"end":213.27,"sentiment":"neutral","sentiment_score":0.05361103266477585},{"text":"Yes.","start":213.49,"end":213.99,"sentiment":"neutral","sentiment_score":0.06636974215507507},{"text":"Yes.","start":214.05,"end":214.515,"sentiment":"neutral","sentiment_score":0.08462497591972351},{"text":"Fabulous.","start":220.355,"end":220.855,"sentiment":"positive","sentiment_score":0.4317956268787384},{"text":"Thank thank you so much.","start":222.995,"end":224.995,"sentiment":"positive","sentiment_score":0.6159788608551026}],"sentiment":"positive","sentiment_score":0.4129217424326473,"num_words":9,"start":212.77,"end":224.995},{"sentences":[{"text":"Appreciate the 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If you wish to speak to sales, press 1. If you require technical support, please press 2. If you have an account inquiry, press 3. For all other inquiries, please press 4.\n\nOur staff are currently attending to other callers. Please hold the line, and one of the team will be with you shortly. Thank you for calling Veeamour. Dina speaking.\n\nChannel 0: Hi. Good morning, Tina. This is Ross with Tech Home. How are you?\n\nChannel 1: I'm well. Thank you. How can I help?\n\nChannel 0: Tina, we just got your inquiry regarding Tangstrom.\n\nChannel 1: Regarding I'm sorry. Regarding what?\n\nChannel 0: One sec.\n\nChannel 1: I'm sorry. I'm finding it really difficult to understand. The line's really scratchy.\n\nChannel 0: One second. Can you hear me now?\n\nChannel 1: That's so much better. Thank you.\n\nChannel 0: Uh-huh. Dina, actually getting back to you regarding your inquiry for time stamp paper port.\n\nChannel 1: Oh, yes. Thank you. Yes.\n\nChannel 0: Yep. So you mentioned, like, you're looking for five quantity.\n\nChannel 1: Yeah. I tried to I've been using Paverport for almost two decades, and I went to try and buy it off tungsten in America, and they're not I couldn't. They're not shipping or selling overseas. So that's how I came across you guys.\n\nChannel 0: Okay.\n\nChannel 1: But\n\nChannel 0: So you're based in\n\nChannel 1: no. I'm based in Australia,\n\nChannel 0: US?\n\nChannel 1: but\n\nChannel 0: Okay.\n\nChannel 1: I've always been able to buy the product online. And when I went to purchase it online this time, it said, we don't sell in Australia anymore. We're\n\nChannel 0: Okay.\n\nChannel 1: not\n\nChannel 0: Alright.\n\nChannel 1: yeah. We've got,\n\nChannel 0: Uh-huh.\n\nChannel 1: like, a I've got a screenshot. What's it say? It says, we do not support orders outside of United States or Canada.\n\nChannel 0: Okay. Okay.\n\nChannel 1: So\n\nChannel 0: Gotcha.\n\nChannel 1: then\n\nChannel 0: No\n\nChannel 1: I went\n\nChannel 0: worries.\n\nChannel 1: hunting\n\nChannel 0: Yep.\n\nChannel 1: and\n\nChannel 0: We\n\nChannel 1: came\n\nChannel 0: can\n\nChannel 1: across\n\nChannel 0: supply\n\nChannel 1: you\n\nChannel 0: it\n\nChannel 1: guys.\n\nChannel 0: to you.\n\nChannel 1: Yeah. So they had they had sort of different licensing options up to, like, five computers.\n\nChannel 0: Mhmm.\n\nChannel 1: And and I was just gonna keep a couple of extra license just handy, but at the moment, I probably only need three\n\nChannel 0: Okay.\n\nChannel 1: licenses.\n\nChannel 0: No worries. We can. So the price per license is $280\n\nChannel 1: Mhmm.\n\nChannel 0: 0.90 seconds cents.\n\nChannel 1: Yep. So are you able to send me through an invoice or something to allow me\n\nChannel 0: Yeah.\n\nChannel 1: to\n\nChannel 0: Sure. No worries. You haven't\n\nChannel 1: make\n\nChannel 0: mentioned your email at it's\n\nChannel 1: payment?\n\nChannel 0: diana@vmall.com.au. Right?\n\nChannel 1: Correct. Yes. Yes.\n\nChannel 0: Alright. No worries. We'll be sharing you the invoice on your email. And once\n\nChannel 1: Fabulous.\n\nChannel 0: paid, then we can, yep, proceed ahead.\n\nChannel 1: Thank\n\nChannel 0: Alright?\n\nChannel 1: thank you so much. Appreciate the call.\n\nChannel 0: Alright.\n\nChannel 1: K.\n\nChannel 0: No worries. Thanks,\n\nChannel 1: Bye.\n\nChannel 0: Diana. Bye for now.","paragraphs":[{"sentences":[{"text":"Thank you for calling Veeamore.","start":1.52,"end":3.06,"sentiment":"positive","sentiment_score":0.4383074641227722},{"text":"If you wish to speak to sales, press 1.","start":3.84,"end":7.14,"sentiment":"neutral","sentiment_score":0.1599405879775683},{"text":"If you require technical support, please press 2.","start":7.9199996,"end":11.46,"sentiment":"neutral","sentiment_score":0.07855108845978975},{"text":"If you have an account inquiry, press 3.","start":12.32,"end":15.825,"sentiment":"neutral","sentiment_score":0.05989740556105971},{"text":"For all other inquiries, please press 4.","start":16.625,"end":19.685,"sentiment":"neutral","sentiment_score":0.05738276722175734}],"sentiment":"neutral","sentiment_score":0.13892621446300196,"channel":1,"num_words":37,"start":1.52,"end":19.685},{"sentences":[{"text":"Our staff are currently attending to other 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but at the moment, I probably only need three","start":170.035,"end":176.84001,"sentiment":"neutral","sentiment_score":-0.012331477204418701}],"sentiment":"neutral","sentiment_score":-0.012331477204418701,"channel":1,"num_words":23,"start":170.035,"end":176.84001},{"sentences":[{"text":"Okay.","start":177.945,"end":178.445,"sentiment":"neutral","sentiment_score":-0.003455330152064562}],"sentiment":"neutral","sentiment_score":-0.003455330152064562,"channel":0,"num_words":1,"start":177.945,"end":178.445},{"sentences":[{"text":"licenses.","start":178.34001,"end":178.84001,"sentiment":"neutral","sentiment_score":-0.0007534135947935283}],"sentiment":"neutral","sentiment_score":-0.0007534135947935283,"channel":1,"num_words":1,"start":178.34001,"end":178.84001},{"sentences":[{"text":"No worries.","start":180.185,"end":180.845,"sentiment":"neutral","sentiment_score":0.039339249953627586},{"text":"We 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send me through an invoice or something to allow me","start":198.825,"end":202.95,"sentiment":"neutral","sentiment_score":0.04008753076195717}],"sentiment":"neutral","sentiment_score":0.041999816661700606,"channel":1,"num_words":16,"start":198.02501,"end":202.95},{"sentences":[{"text":"Yeah.","start":204.955,"end":205.19499,"sentiment":"neutral","sentiment_score":0.04101388901472092}],"sentiment":"neutral","sentiment_score":0.04101388901472092,"channel":0,"num_words":1,"start":204.955,"end":205.19499},{"sentences":[{"text":"to","start":205.03,"end":205.53,"sentiment":"neutral","sentiment_score":0.047074735164642334}],"sentiment":"neutral","sentiment_score":0.047074735164642334,"channel":1,"num_words":1,"start":205.03,"end":205.53},{"sentences":[{"text":"Sure.","start":205.19499,"end":205.435,"sentiment":"neutral","sentiment_score":0.06479764729738235},{"text":"No worries.","start":205.435,"end":206.095,"sentiment":"neutral","sentiment_score":0.0737818069756031},{"text":"You haven't","start":206.875,"end":207.535,"sentiment":"neutral","sentiment_score":0.0287143150344491}],"sentiment":"neutral","sentiment_score":0.05395797826349735,"channel":0,"num_words":5,"start":205.19499,"end":207.535},{"sentences":[{"text":"make","start":207.61,"end":208.11,"sentiment":"neutral","sentiment_score":0.010483141988515854}],"sentiment":"neutral","sentiment_score":0.010483141988515854,"channel":1,"num_words":1,"start":207.61,"end":208.11},{"sentences":[{"text":"mentioned your email at it's","start":207.995,"end":210.475,"sentiment":"neutral","sentiment_score":-0.004661899339407682}],"sentiment":"neutral","sentiment_score":-0.004661899339407682,"channel":0,"num_words":5,"start":207.995,"end":210.475},{"sentences":[{"text":"payment?","start":210.19,"end":210.69,"sentiment":"neutral","sentiment_score":0.002260255627334118}],"sentiment":"neutral","sentiment_score":0.002260255627334118,"channel":1,"num_words":1,"start":210.19,"end":210.69},{"sentences":[{"text":"diana@vmall.com.au.","start":210.475,"end":212.67,"sentiment":"neutral","sentiment_score":0.020013868808746334},{"text":"Right?","start":212.67,"end":213.17,"sentiment":"neutral","sentiment_score":0.023580579087138176}],"sentiment":"neutral","sentiment_score":0.021797223947942257,"channel":0,"num_words":2,"start":210.475,"end":213.17},{"sentences":[{"text":"Correct.","start":212.77,"end":213.27,"sentiment":"neutral","sentiment_score":0.05361103266477585},{"text":"Yes.","start":213.49,"end":213.99,"sentiment":"neutral","sentiment_score":0.06636974215507507},{"text":"Yes.","start":214.05,"end":214.515,"sentiment":"neutral","sentiment_score":0.08462497591972351}],"sentiment":"neutral","sentiment_score":0.06820191691319148,"channel":1,"num_words":3,"start":212.77,"end":214.515},{"sentences":[{"text":"Alright.","start":214.34999,"end":214.84999,"sentiment":"neutral","sentiment_score":0.131093829870224},{"text":"No worries.","start":215.31,"end":215.95,"sentiment":"neutral","sentiment_score":0.15391643345355988},{"text":"We'll be sharing you the invoice on your email.","start":215.95,"end":219.73,"sentiment":"neutral","sentiment_score":0.2127348780632019},{"text":"And once","start":220.08694,"end":220.64694,"sentiment":"neutral","sentiment_score":0.24328329414129257}],"sentiment":"neutral","sentiment_score":0.202864799116339,"channel":0,"num_words":14,"start":214.34999,"end":220.64694},{"sentences":[{"text":"Fabulous.","start":220.355,"end":220.855,"sentiment":"positive","sentiment_score":0.4317956268787384}],"sentiment":"positive","sentiment_score":0.4317956268787384,"channel":1,"num_words":1,"start":220.355,"end":220.855},{"sentences":[{"text":"paid, then we can, yep, proceed ahead.","start":220.64694,"end":223.28694,"sentiment":"neutral","sentiment_score":0.30882143548556734}],"sentiment":"neutral","sentiment_score":0.30882143548556734,"channel":0,"num_words":7,"start":220.64694,"end":223.28694},{"sentences":[{"text":"Thank","start":222.995,"end":223.495,"sentiment":"positive","sentiment_score":0.4730367064476013}],"sentiment":"positive","sentiment_score":0.4730367064476013,"channel":1,"num_words":1,"start":222.995,"end":223.495},{"sentences":[{"text":"Alright?","start":223.28694,"end":223.78694,"sentiment":"positive","sentiment_score":0.41498690843582153}],"sentiment":"positive","sentiment_score":0.41498690843582153,"channel":0,"num_words":1,"start":223.28694,"end":223.78694},{"sentences":[{"text":"thank you so much.","start":224.035,"end":224.995,"sentiment":"positive","sentiment_score":0.6517143994569778},{"text":"Appreciate the call.","start":224.995,"end":226.135,"sentiment":"positive","sentiment_score":0.5783141255378723}],"sentiment":"positive","sentiment_score":0.6202571392059326,"channel":1,"num_words":7,"start":224.035,"end":226.135},{"sentences":[{"text":"Alright.","start":226.00694,"end":226.50694,"sentiment":"neutral","sentiment_score":0.16281646490097046}],"sentiment":"neutral","sentiment_score":0.16281646490097046,"channel":0,"num_words":1,"start":226.00694,"end":226.50694},{"sentences":[{"text":"K.","start":226.19499,"end":226.69499,"sentiment":"neutral","sentiment_score":0.09246033430099489}],"sentiment":"neutral","sentiment_score":0.09246033430099489,"channel":1,"num_words":1,"start":226.19499,"end":226.69499},{"sentences":[{"text":"No worries.","start":226.64694,"end":227.28694,"sentiment":"neutral","sentiment_score":0.08643604815006256},{"text":"Thanks,","start":227.28694,"end":227.68694,"sentiment":"positive","sentiment_score":0.7699087858200073}],"sentiment":"neutral","sentiment_score":0.31426029404004413,"channel":0,"num_words":3,"start":226.64694,"end":227.68694},{"sentences":[{"text":"Bye.","start":227.635,"end":228.135,"sentiment":"positive","sentiment_score":0.6416565179824829}],"sentiment":"positive","sentiment_score":0.6416565179824829,"channel":1,"num_words":1,"start":227.635,"end":228.135},{"sentences":[{"text":"Diana.","start":227.68694,"end":228.18694,"sentiment":"positive","sentiment_score":0.44364669919013977},{"text":"Bye for now.","start":228.48694,"end":229.46693,"sentiment":"neutral","sentiment_score":0.12338158736626308}],"sentiment":"neutral","sentiment_score":0.20344786532223225,"channel":0,"num_words":4,"start":227.68694,"end":229.46693}]},"summary":{"result":"success","short":"The customer, Tina, called Veeamore and was directed to various options. She asked about a specific product and was told that Veeamore no longer sells products in Australia and is now only able to sell on Paverport. The customer also asked about an invoice and was directed to send it to her email."},"intents":{"segments":[{"text":"You haven't make mentioned your email at it's payment? diana@vmall.com.au. Right? Correct.","start_word":372,"end_word":383,"intents":[{"intent":"Request a clarification","confidence_score":0.00042877428}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Veeamore.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.45278051495552063},{"text":"If you wish to speak to sales, press 1. If you require technical support, please press 2. If you have an account inquiry, press 3. For all other inquiries, please press 4. Our staff are currently attending to other callers. Please hold the line, and one of the team will be with you shortly.","start_word":5,"end_word":58,"sentiment":"neutral","sentiment_score":0.091807059943676},{"text":"Thank you for calling Veeamour.","start_word":59,"end_word":63,"sentiment":"positive","sentiment_score":0.4086080193519592},{"text":"Dina speaking. Hi.","start_word":64,"end_word":66,"sentiment":"neutral","sentiment_score":0.18389330804347992},{"text":"Good morning, Tina. This is Ross with Tech Home.","start_word":67,"end_word":75,"sentiment":"positive","sentiment_score":0.37313729524612427},{"text":"How are you? I'm well.","start_word":76,"end_word":80,"sentiment":"neutral","sentiment_score":0.31615665555000305},{"text":"Thank you.","start_word":81,"end_word":82,"sentiment":"positive","sentiment_score":0.4072856307029724},{"text":"How can I help? Tina, we just got your inquiry regarding Tangstrom. Regarding I'm sorry. Regarding what? One sec. I'm sorry.","start_word":83,"end_word":103,"sentiment":"neutral","sentiment_score":-0.030940605327486992},{"text":"I'm finding it really difficult to understand. The line's really scratchy.","start_word":104,"end_word":114,"sentiment":"negative","sentiment_score":-0.5068466067314148},{"text":"One second. Can you hear me now? That's so much better. Thank you. Uh-huh. Dina, actually getting back to you regarding your inquiry for time stamp paper port. Oh, yes. Thank you. Yes. Yep. So you mentioned, like, you're looking for five quantity. Yeah. I tried to I've been using Paverport for almost two decades, and I went to try and buy it off tungsten in America, and they're not I couldn't. They're not shipping or selling overseas. So that's how I came across you guys. Okay. But So you're based in no. I'm based in Australia, US? but Okay. I've always been able to buy the product online. And when I went to purchase it online this time, it said, we don't sell in Australia anymore. We're Okay. not Alright. yeah. We've got, Uh-huh. like, a I've got a screenshot. What's it say? It says, we do not support orders outside of United States or Canada. Okay. Okay. So Gotcha. then No I went worries. hunting Yep. and We came can across supply you it guys. to you. Yeah. So they had they had sort of different licensing options up to, like, five computers. Mhmm. And and I was just gonna keep a couple of extra license just handy, but at the moment, I probably only need three Okay. licenses. No worries. We can. So the price per license is $280 Mhmm. 0.90 seconds cents. Yep. So are you able to send me through an invoice or something to allow me Yeah. to Sure. No worries. You haven't make mentioned your email at it's payment? diana@vmall.com.au. Right? Correct. Yes. Yes. Alright. No worries. We'll be sharing you the invoice on your email.","start_word":115,"end_word":397,"sentiment":"neutral","sentiment_score":-0.010513587598112994},{"text":"And once Fabulous.","start_word":398,"end_word":400,"sentiment":"positive","sentiment_score":0.3375394642353058},{"text":"paid, then we can, yep, proceed ahead.","start_word":401,"end_word":407,"sentiment":"neutral","sentiment_score":0.294153094291687},{"text":"Thank Alright? thank you so much. Appreciate the call.","start_word":408,"end_word":416,"sentiment":"positive","sentiment_score":0.5632321834564209},{"text":"Alright. K. No worries.","start_word":417,"end_word":420,"sentiment":"neutral","sentiment_score":0.12402738630771636},{"text":"Thanks, Bye. Diana.","start_word":421,"end_word":423,"sentiment":"positive","sentiment_score":0.6217257976531982},{"text":"Bye for now.","start_word":424,"end_word":426,"sentiment":"neutral","sentiment_score":0.2363828271627426}],"average":{"sentiment":"neutral","sentiment_score":0.04379619569268845}}}}