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So upon reviewing the image, the yellow cable should be connected to the white box instead of the current white port. So kindly remove the orange cable from the white box and connect the router instead, which is the yellow cable. It should be on the white box where the orange cable is connected. Yeah. Yeah. That's correct. Can we try to do it now check? Router. Yeah. That's correct. Sure. Yeah. Sure. Mhmm. Okay. Let's just wait for the connection to be established. Mhmm. Does the router still color red? Has a red light? Let me just check. Yeah. We're actually also checking it on our end. Hang on. Yeah. The black box is the router, then the white box is the NTD box. Mhmm. Yeah. Is it okay if we log in to the router's interface using a laptop or computer? Yeah. For us to check if the credentials is correct. Sure. Actually, we shouldn't be doing this. But since we cannot establish the connection, we just need to double check if the credentials is correct. Mhmm. Yeah. No worries. Mhmm. Can you please connect to the router's Wi Fi? You'll find the you'll find the speaker with your Wi Fi network name and password underneath their out ear. Yeah. The one that you sent me, the picture. Yeah. That's correct. So for the Wi Fi name, there should be Airtel 2.4 g or Airtel five g. Yeah. Yeah. Either of the two, you can connect. Mhmm. So for the password, that is the Wi Fi key? Mhmm. Let me know once you're connected. Okay. So now let's log in to the router's interface. Open a browser on your laptop. Mhmm. Then in the address bar, type the IP address printed on the back of your router also. Also. That is the HTTP. Yeah. That just copy that one as it is. Yeah. Please type in the username and password as well written at the back of your router. Let me know if it doesn't work or if it worked. It's just Okay. Yeah. So, actually, we can still log in even though we do you still do not have the Internet connection just for the that one, the web page. Okay. I'm going to send you another password. Let's see if this will work. Mhmm. There you go. Yeah. So for the username, admin, then for the password, just type in that one. Capital 8Admin, then Space123. Does it work? Sure. Okay. That's okay. Yeah. Actually, that doesn't matter as long as you're connected either of the two network. To either of the two. Yeah. Can we try last one? Capital a as the username for the admin then that password. Sure. Sorry. What is this? Okay. Can we refresh the page, please? Let's see. Yeah. Mhmm. Yeah. That's correct. Okay. Sorry. Last one, can we remove the space of the password? Mhmm. Then if it's still yeah. If it still doesn't work, I'll give you a callback probably tomorrow. I'll escalate this issue to the back end team to further check. Okay. Yeah. Without yeah. Without capital. Yeah. But no space. Admin No space. Mhmm. Okay. So I'll escalate this issue to the back end team, to the provisioning team as well, then I'll get back to you by tomorrow. Is that okay? Okay. Is it the last three last four digit is 3647? Yeah. Okay. This two number is already registered. Yeah. I can give this another number a call tomorrow. Okay. Okay. Okay. Sure. But what if our other representative will call you this evening? Is this number also available? The 3647? Okay. Sure. Okay then. I'll get back to you. Yeah. By tomorrow. Or if ever just keep your lines open. Might be there other representatives be calling you this evening? Mhmm. Okay. Sure. Okay. Thank you. 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Good afternoon. This is Maureen. Yeah. Yeah.\n\nYeah. This is Maureen. Have you received the response that I send you? Okay. So upon reviewing the image, the yellow cable should be connected to the white box instead of the current white port.\n\nSo kindly remove the orange cable from the white box and connect the router instead, which is the yellow cable. It should be on the white box where the orange cable is connected. Yeah. Yeah. That's correct.\n\nCan we try to do it now check? Router. Yeah. That's correct. Sure.\n\nYeah. Sure. Mhmm. Okay. Let's just wait for the connection to be established.\n\nMhmm. Does the router still color red? Has a red light? Let me just check. Yeah.\n\nWe're actually also checking it on our end. Hang on. Yeah. The black box is the router, then the white box is the NTD box. Mhmm.\n\nYeah. Is it okay if we log in to the router's interface using a laptop or computer? Yeah. For us to check if the credentials is correct. Sure.\n\nActually, we shouldn't be doing this. But since we cannot establish the connection, we just need to double check if the credentials is correct. Mhmm. Yeah. No worries.\n\nMhmm. Can you please connect to the router's Wi Fi? You'll find the you'll find the speaker with your Wi Fi network name and password underneath their out ear. Yeah. The one that you sent me, the picture.\n\nYeah. That's correct. So for the Wi Fi name, there should be Airtel 2.4 g or Airtel five g. Yeah. Yeah.\n\nEither of the two, you can connect. Mhmm. So for the password, that is the Wi Fi key? Mhmm. Let me know once you're connected.\n\nOkay. So now let's log in to the router's interface. Open a browser on your laptop. Mhmm. Then in the address bar, type the IP address printed on the back of your router also.\n\nAlso. That is the HTTP. Yeah. That just copy that one as it is. Yeah.\n\nPlease type in the username and password as well written at the back of your router. Let me know if it doesn't work or if it worked. It's just Okay. Yeah. So, actually, we can still log in even though we do you still do not have the Internet connection just for the that one, the web page.\n\nOkay. I'm going to send you another password. Let's see if this will work. Mhmm. There you go.\n\nYeah. So for the username, admin, then for the password, just type in that one. Capital 8Admin, then Space123. Does it work? Sure.\n\nOkay. That's okay. Yeah. Actually, that doesn't matter as long as you're connected either of the two network. To either of the two.\n\nYeah. Can we try last one? Capital a as the username for the admin then that password. Sure. Sorry.\n\nWhat is this? Okay. Can we refresh the page, please? Let's see. Yeah.\n\nMhmm. Yeah. That's correct. Okay. Sorry.\n\nLast one, can we remove the space of the password? Mhmm. Then if it's still yeah. If it still doesn't work, I'll give you a callback probably tomorrow. I'll escalate this issue to the back end team to further check.\n\nOkay. Yeah. Without yeah. Without capital. Yeah.\n\nBut no space. Admin No space. Mhmm. Okay. So I'll escalate this issue to the back end team, to the provisioning team as well, then I'll get back to you by tomorrow.\n\nIs that okay? Okay. Is it the last three last four digit is 3647? Yeah. Okay.\n\nThis two number is already registered. Yeah. I can give this another number a call tomorrow. Okay. Okay.\n\nOkay. Sure. But what if our other representative will call you this evening? Is this number also available? The 3647?\n\nOkay. Sure. Okay then. I'll get back to you. Yeah.\n\nBy tomorrow. Or if ever just keep your lines open. Might be there other representatives be calling you this evening? Mhmm. Okay.\n\nSure. Okay. Thank you. Bye for","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.04097772762179375},{"text":"Good afternoon.","start":2.56,"end":3.28,"sentiment":"neutral","sentiment_score":0.2841831296682358},{"text":"This is Maureen.","start":3.28,"end":4.26,"sentiment":"neutral","sentiment_score":0.18842717508474985},{"text":"Yeah.","start":4.3199997,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.22704502940177915},{"text":"Yeah.","start":8.4,"end":8.9,"sentiment":"neutral","sentiment_score":0.05025976523756981}],"sentiment":"neutral","sentiment_score":0.18149128835648298,"num_words":8,"start":1.8399999,"end":8.9},{"sentences":[{"text":"Yeah.","start":10.0,"end":10.24,"sentiment":"neutral","sentiment_score":0.03600010648369789},{"text":"This is Maureen.","start":10.24,"end":11.219999,"sentiment":"neutral","sentiment_score":0.03023478885491689},{"text":"Have you received the response that I send 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end.","start":274.1,"end":277.08002,"sentiment":"neutral","sentiment_score":-0.000054870615713298104},{"text":"Hang on.","start":278.1,"end":278.92,"sentiment":"neutral","sentiment_score":-0.004773496184498072},{"text":"Yeah.","start":279.14,"end":279.64,"sentiment":"neutral","sentiment_score":0.0009026415646076202},{"text":"The black box is the router, then the white box is the NTD box.","start":293.555,"end":299.09003,"sentiment":"neutral","sentiment_score":-0.00809435938884105},{"text":"Mhmm.","start":301.07,"end":301.57,"sentiment":"neutral","sentiment_score":0.010949909687042236}],"sentiment":"neutral","sentiment_score":-0.0042867091341087455,"num_words":26,"start":274.1,"end":301.57},{"sentences":[{"text":"Yeah.","start":301.87003,"end":302.37003,"sentiment":"neutral","sentiment_score":0.005210040137171745},{"text":"Is it okay if we log in to the router's interface using a laptop or 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correct.","start":360.93,"end":368.435,"sentiment":"neutral","sentiment_score":-0.0845253403402037},{"text":"Mhmm.","start":374.495,"end":374.995,"sentiment":"neutral","sentiment_score":0.179508775472641},{"text":"Yeah.","start":376.17502,"end":376.415,"sentiment":"neutral","sentiment_score":0.2214406430721283},{"text":"No worries.","start":376.415,"end":377.075,"sentiment":"neutral","sentiment_score":0.2583787590265274}],"sentiment":"neutral","sentiment_score":-0.049536164450858323,"num_words":28,"start":358.93,"end":377.075},{"sentences":[{"text":"Mhmm.","start":383.87,"end":384.37,"sentiment":"neutral","sentiment_score":0.035190582275390625},{"text":"Can you please connect to the router's Wi Fi?","start":385.07,"end":388.29,"sentiment":"neutral","sentiment_score":0.04046650375756952},{"text":"You'll find the you'll find the speaker with your Wi Fi network name and password underneath their out ear.","start":390.51,"end":398.235,"sentiment":"neutral","sentiment_score":0.041408983108244445},{"text":"Yeah.","start":400.375,"end":400.69498,"sentiment":"neutral","sentiment_score":0.01907664909958839},{"text":"The one that you sent me, the picture.","start":400.69498,"end":403.035,"sentiment":"neutral","sentiment_score":0.017268057097680867}],"sentiment":"neutral","sentiment_score":0.03535212897450516,"num_words":38,"start":383.87,"end":403.035},{"sentences":[{"text":"Yeah.","start":407.895,"end":408.215,"sentiment":"neutral","sentiment_score":0.07717025279998779},{"text":"That's correct.","start":408.215,"end":409.03497,"sentiment":"neutral","sentiment_score":0.08689330145716667},{"text":"So for the Wi Fi name, there should be Airtel 2.4 g or Airtel five g.","start":412.62,"end":419.12,"sentiment":"neutral","sentiment_score":0.04593475197907537},{"text":"Yeah.","start":423.1,"end":423.465,"sentiment":"neutral","sentiment_score":0.027482276782393456},{"text":"Yeah.","start":447.54,"end":448.04,"sentiment":"neutral","sentiment_score":0.05690772086381912}],"sentiment":"neutral","sentiment_score":0.050966804048844745,"num_words":21,"start":407.895,"end":448.04},{"sentences":[{"text":"Either of the two, you can connect.","start":448.42,"end":450.12003,"sentiment":"neutral","sentiment_score":0.05810860384787832},{"text":"Mhmm.","start":458.255,"end":458.755,"sentiment":"neutral","sentiment_score":0.012006687000393867},{"text":"So for the password, that is the Wi Fi key?","start":459.05502,"end":462.27502,"sentiment":"neutral","sentiment_score":0.013652127236127853},{"text":"Mhmm.","start":471.38998,"end":471.88998,"sentiment":"neutral","sentiment_score":0.03408811241388321},{"text":"Let me know once you're connected.","start":494.64,"end":496.26,"sentiment":"neutral","sentiment_score":0.07482371479272842}],"sentiment":"neutral","sentiment_score":0.041532743498682974,"num_words":25,"start":448.42,"end":496.26},{"sentences":[{"text":"Okay.","start":500.64,"end":501.14,"sentiment":"neutral","sentiment_score":0.08653518557548523},{"text":"So now let's log in to the router's interface.","start":501.28,"end":505.62,"sentiment":"neutral","sentiment_score":0.07059820824199253},{"text":"Open a browser on your laptop.","start":505.84,"end":508.665,"sentiment":"neutral","sentiment_score":0.06516094381610553},{"text":"Mhmm.","start":510.645,"end":511.145,"sentiment":"neutral","sentiment_score":0.03848646581172943},{"text":"Then in the address bar, type the IP address printed on the back of your router also.","start":516.405,"end":521.88,"sentiment":"neutral","sentiment_score":0.06036328392870286}],"sentiment":"neutral","sentiment_score":0.06404550044852145,"num_words":34,"start":500.64,"end":521.88},{"sentences":[{"text":"Also.","start":522.68,"end":522.84,"sentiment":"neutral","sentiment_score":0.05453430116176605},{"text":"That is the HTTP.","start":522.84,"end":528.52,"sentiment":"neutral","sentiment_score":0.04288966674357653},{"text":"Yeah.","start":528.52,"end":529.0,"sentiment":"neutral","sentiment_score":0.061580486595630646},{"text":"That just copy that one as it is.","start":529.0,"end":531.58,"sentiment":"neutral","sentiment_score":0.05773004004731774},{"text":"Yeah.","start":562.945,"end":563.445,"sentiment":"neutral","sentiment_score":0.027689453214406967}],"sentiment":"neutral","sentiment_score":0.05181354855497678,"num_words":15,"start":522.68,"end":563.445},{"sentences":[{"text":"Please type in the username and password as well written at the back of your router.","start":564.065,"end":569.28503,"sentiment":"neutral","sentiment_score":0.011793099693022668},{"text":"Let me know if it doesn't work or if it worked.","start":575.07,"end":578.29,"sentiment":"neutral","sentiment_score":-0.0643571698191491},{"text":"It's just Okay.","start":586.99,"end":592.25494,"sentiment":"neutral","sentiment_score":-0.2002128545815746},{"text":"Yeah.","start":628.09,"end":628.41003,"sentiment":"neutral","sentiment_score":-0.051719579845666885},{"text":"So, actually, we can still log in even though we do you still do not have the Internet connection just for the that one, the web page.","start":628.41003,"end":638.295,"sentiment":"neutral","sentiment_score":-0.03493155580427912}],"sentiment":"neutral","sentiment_score":-0.036461196952210416,"num_words":58,"start":564.065,"end":638.295},{"sentences":[{"text":"Okay.","start":659.55005,"end":660.03,"sentiment":"neutral","sentiment_score":-0.09132830798625946},{"text":"I'm going to send you another password.","start":660.03,"end":663.33,"sentiment":"neutral","sentiment_score":-0.07576803650174822},{"text":"Let's see if this will work.","start":663.47003,"end":665.01,"sentiment":"neutral","sentiment_score":-0.006226427077005307},{"text":"Mhmm.","start":667.23004,"end":667.695,"sentiment":"neutral","sentiment_score":0.01507098600268364},{"text":"There you go.","start":674.415,"end":675.395,"sentiment":"neutral","sentiment_score":0.014922121539711952}],"sentiment":"neutral","sentiment_score":-0.03329032085215052,"num_words":18,"start":659.55005,"end":675.395},{"sentences":[{"text":"Yeah.","start":678.655,"end":679.155,"sentiment":"neutral","sentiment_score":0.008286775089800358},{"text":"So for the username, admin, then for the password, just type in that one.","start":684.48004,"end":692.18,"sentiment":"neutral","sentiment_score":0.004680607268320662},{"text":"Capital 8Admin, then Space123.","start":695.68,"end":699.795,"sentiment":"neutral","sentiment_score":0.011678633512929082},{"text":"Does it work?","start":711.63,"end":712.61,"sentiment":"neutral","sentiment_score":0.05447902033726374},{"text":"Sure.","start":715.14996,"end":715.64996,"sentiment":"neutral","sentiment_score":0.0007261140272021294}],"sentiment":"neutral","sentiment_score":0.012377955910304318,"num_words":23,"start":678.655,"end":715.64996},{"sentences":[{"text":"Okay.","start":728.445,"end":728.945,"sentiment":"neutral","sentiment_score":-0.013213617727160454},{"text":"That's okay.","start":741.58,"end":742.4,"sentiment":"neutral","sentiment_score":-0.09098508954048157},{"text":"Yeah.","start":773.485,"end":773.985,"sentiment":"neutral","sentiment_score":0.0005392655730247498},{"text":"Actually, that doesn't matter as long as you're connected either of the two network.","start":822.21,"end":827.59,"sentiment":"neutral","sentiment_score":-0.03387884423136711},{"text":"To either of the two.","start":828.785,"end":829.825,"sentiment":"neutral","sentiment_score":-0.01839709486812353}],"sentiment":"neutral","sentiment_score":-0.03308407933977635,"num_words":23,"start":728.445,"end":829.825},{"sentences":[{"text":"Yeah.","start":829.825,"end":830.325,"sentiment":"neutral","sentiment_score":0.0015107374638319016},{"text":"Can we try last one?","start":832.305,"end":834.005,"sentiment":"neutral","sentiment_score":-0.007256499491631985},{"text":"Capital a as the username for the admin then that password.","start":835.425,"end":841.205,"sentiment":"neutral","sentiment_score":-0.025192534212361683},{"text":"Sure.","start":855.82996,"end":856.32996,"sentiment":"neutral","sentiment_score":-0.00955909676849842},{"text":"Sorry.","start":939.02,"end":939.26,"sentiment":"neutral","sentiment_score":-0.19639736413955688}],"sentiment":"neutral","sentiment_score":-0.027255057749387464,"num_words":19,"start":829.825,"end":939.26},{"sentences":[{"text":"What is this?","start":939.26,"end":940.155,"sentiment":"neutral","sentiment_score":-0.15661781032880148},{"text":"Okay.","start":944.715,"end":945.215,"sentiment":"neutral","sentiment_score":-0.05263269692659378},{"text":"Can we refresh the page, please?","start":946.715,"end":949.455,"sentiment":"neutral","sentiment_score":-0.038243828962246575},{"text":"Let's see.","start":951.755,"end":964.67,"sentiment":"neutral","sentiment_score":-0.0194637943059206},{"text":"Yeah.","start":970.10504,"end":970.585,"sentiment":"neutral","sentiment_score":-0.004010920412838459}],"sentiment":"neutral","sentiment_score":-0.06114520082393518,"num_words":13,"start":939.26,"end":970.585},{"sentences":[{"text":"Mhmm.","start":970.585,"end":971.085,"sentiment":"neutral","sentiment_score":-0.003041853429749608},{"text":"Yeah.","start":972.825,"end":973.325,"sentiment":"neutral","sentiment_score":0.0382329523563385},{"text":"That's correct.","start":973.385,"end":974.125,"sentiment":"neutral","sentiment_score":0.09781593456864357},{"text":"Okay.","start":992.57996,"end":993.07996,"sentiment":"neutral","sentiment_score":-0.12480280548334122},{"text":"Sorry.","start":999.855,"end":1000.355,"sentiment":"neutral","sentiment_score":-0.15584412217140198}],"sentiment":"neutral","sentiment_score":-0.008303993265144527,"num_words":6,"start":970.585,"end":1000.355},{"sentences":[{"text":"Last one, can we remove the space of the password?","start":1000.57495,"end":1003.315,"sentiment":"neutral","sentiment_score":-0.13886710330843927},{"text":"Mhmm.","start":1006.415,"end":1006.8,"sentiment":"neutral","sentiment_score":-0.0216904878616333},{"text":"Then if it's still yeah.","start":1008.16,"end":1009.83997,"sentiment":"neutral","sentiment_score":-0.06568155884742737},{"text":"If it still doesn't work, I'll give you a callback probably tomorrow.","start":1009.83997,"end":1014.58,"sentiment":"neutral","sentiment_score":-0.1898303438598911},{"text":"I'll escalate this issue to the back end team to further check.","start":1015.04,"end":1018.58,"sentiment":"neutral","sentiment_score":-0.07674682388703029}],"sentiment":"neutral","sentiment_score":-0.12344238320365548,"num_words":40,"start":1000.57495,"end":1018.58},{"sentences":[{"text":"Okay.","start":1022.675,"end":1023.175,"sentiment":"neutral","sentiment_score":-0.0935366153717041},{"text":"Yeah.","start":1051.9349,"end":1052.4349,"sentiment":"neutral","sentiment_score":-0.01741250790655613},{"text":"Without yeah.","start":1061.7749,"end":1062.67,"sentiment":"neutral","sentiment_score":-0.028141098096966743},{"text":"Without capital.","start":1062.67,"end":1063.65,"sentiment":"neutral","sentiment_score":-0.03436632640659809},{"text":"Yeah.","start":1068.99,"end":1069.49,"sentiment":"neutral","sentiment_score":-0.018373867496848103}],"sentiment":"neutral","sentiment_score":-0.03633397711174829,"num_words":7,"start":1022.675,"end":1069.49},{"sentences":[{"text":"But no space.","start":1072.43,"end":1073.73,"sentiment":"neutral","sentiment_score":-0.05426506698131561},{"text":"Admin No space.","start":1074.855,"end":1080.5149,"sentiment":"neutral","sentiment_score":-0.20112118621667227},{"text":"Mhmm.","start":1082.355,"end":1082.855,"sentiment":"neutral","sentiment_score":-0.10070490837097168},{"text":"Okay.","start":1084.695,"end":1085.195,"sentiment":"neutral","sentiment_score":-0.006232200190424919},{"text":"So I'll escalate this issue to the back end team, to the provisioning team as well, then I'll get back to you by tomorrow.","start":1085.255,"end":1093.45,"sentiment":"neutral","sentiment_score":0.040911031110833086}],"sentiment":"neutral","sentiment_score":0.0033990274532698095,"num_words":32,"start":1072.43,"end":1093.45},{"sentences":[{"text":"Is that okay?","start":1093.45,"end":1094.35,"sentiment":"neutral","sentiment_score":0.04994642734527588},{"text":"Okay.","start":1111.4149,"end":1111.9149,"sentiment":"neutral","sentiment_score":-0.0020151128992438316},{"text":"Is it the last three last four digit is 3647?","start":1112.455,"end":1117.9501,"sentiment":"neutral","sentiment_score":-0.002845155051909387},{"text":"Yeah.","start":1120.3301,"end":1120.65,"sentiment":"neutral","sentiment_score":0.035770028829574585},{"text":"Okay.","start":1120.65,"end":1121.15,"sentiment":"neutral","sentiment_score":0.029844343662261963}],"sentiment":"neutral","sentiment_score":0.011561686944332905,"num_words":16,"start":1093.45,"end":1121.15},{"sentences":[{"text":"This two number is already registered.","start":1121.93,"end":1124.43,"sentiment":"neutral","sentiment_score":0.01626663065205018},{"text":"Yeah.","start":1124.65,"end":1124.89,"sentiment":"neutral","sentiment_score":0.04133984819054603},{"text":"I can give this another number a call tomorrow.","start":1124.89,"end":1127.7101,"sentiment":"neutral","sentiment_score":0.013621744596295886},{"text":"Okay.","start":1132.845,"end":1133.345,"sentiment":"neutral","sentiment_score":-0.024574046954512596},{"text":"Okay.","start":1142.125,"end":1142.625,"sentiment":"neutral","sentiment_score":-0.036049798130989075}],"sentiment":"neutral","sentiment_score":0.011161749354667135,"num_words":18,"start":1121.93,"end":1142.625},{"sentences":[{"text":"Okay.","start":1147.3201,"end":1147.56,"sentiment":"neutral","sentiment_score":0.0341416597366333},{"text":"Sure.","start":1147.56,"end":1148.06,"sentiment":"neutral","sentiment_score":0.04397012293338776},{"text":"But what if our other representative will call you this evening?","start":1148.36,"end":1153.98,"sentiment":"neutral","sentiment_score":-0.004580682990225879},{"text":"Is this number also available?","start":1154.04,"end":1155.66,"sentiment":"neutral","sentiment_score":-0.000637410581111908},{"text":"The 3647?","start":1160.395,"end":1162.815,"sentiment":"neutral","sentiment_score":0.00045102578587830067}],"sentiment":"neutral","sentiment_score":0.0012719634221866726,"num_words":20,"start":1147.3201,"end":1162.815},{"sentences":[{"text":"Okay.","start":1167.355,"end":1167.855,"sentiment":"neutral","sentiment_score":0.047632355242967606},{"text":"Sure.","start":1167.915,"end":1168.415,"sentiment":"neutral","sentiment_score":0.045139383524656296},{"text":"Okay then.","start":1168.715,"end":1169.535,"sentiment":"neutral","sentiment_score":0.02812960557639599},{"text":"I'll get back to you.","start":1169.595,"end":1174.86,"sentiment":"neutral","sentiment_score":0.019565463811159135},{"text":"Yeah.","start":1174.86,"end":1175.26,"sentiment":"neutral","sentiment_score":0.027169734239578247}],"sentiment":"neutral","sentiment_score":0.02740280032157898,"num_words":10,"start":1167.355,"end":1175.26},{"sentences":[{"text":"By tomorrow.","start":1175.26,"end":1176.0801,"sentiment":"neutral","sentiment_score":0.011728204786777496},{"text":"Or if ever just keep your lines open.","start":1176.7001,"end":1180.8,"sentiment":"neutral","sentiment_score":-0.0038583041168749332},{"text":"Might be there other representatives be calling you this evening?","start":1181.42,"end":1185.1951,"sentiment":"neutral","sentiment_score":-0.012825546413660049},{"text":"Mhmm.","start":1187.175,"end":1187.675,"sentiment":"neutral","sentiment_score":0.011503959074616432},{"text":"Okay.","start":1192.4551,"end":1192.9551,"sentiment":"neutral","sentiment_score":0.11157392710447311}],"sentiment":"neutral","sentiment_score":-0.0005721636963161555,"num_words":22,"start":1175.26,"end":1192.9551},{"sentences":[{"text":"Sure.","start":1193.175,"end":1193.675,"sentiment":"neutral","sentiment_score":0.14393791556358335},{"text":"Okay.","start":1194.2869,"end":1194.7869,"sentiment":"neutral","sentiment_score":0.17948018014431},{"text":"Thank you.","start":1195.9669,"end":1196.7869,"sentiment":"positive","sentiment_score":0.5267096757888794},{"text":"Bye 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Hi. Good good evening, ma'am. How are you, Krishna, with you? Who am I speaking? Yeah. I have replied me to your email already. So on one side is the yellow cable to the router, and the other one goes in where? So I should remove that orange cable, is it? And instead of that, I should put this yellow cable. Okay. So one cable goes into the white box and another cable goes into the router. Okay. Let's check one second, ma'am. Hold on, please. Ma'am, just hold on for a second. Yeah. I've connected it now. Okay. Yes. That's right. It's got still high red color. Ma'am, that white box has got green lights coming on it, you know, but not the router, not the black box. Also. So this white box is the router, and the black one which we got today is the modem. Right? Okay. Yeah. I'll do it. Okay. I have one second. Hi. Hi. How are you? Should I have to start my laptop or computer? One sec. Where is your laptop? I don't know. One second, madam. I will start my computer. Yeah. Yeah. Please. That's alright, ma'am. Actually, I really appreciate that you're giving us the time. Welcome. Yeah. My laptop is open now, ma'am. What should I do? Yeah. The one with that where is your phone? Yeah. Yeah. Correct. Correct. The picture which I sent you, which is at the back of the the router. One second, ma'am. One second. Ma'am, ma'am, you're very fast. Hold on. Hold on. Yeah. There is there is s k. One second. There is Wi Fi. There is Airtel five g, and then there is then there is, yeah. There is Airtel five G I have here. And Airtel two point four g. Correct. We are at two. Okay. I will connect to 5 G. And this says enter password. Yeah. I'm just going back. Wi Fi key. Okay. That one. Yes. 94624. Yes, ma'am. It is connected. Yeah. One second. I'm opening. Yes. Yeah. H t t p. Okay. One second. E w n. Then backslash two and one nine two dot one six eight dot one one zero dot one. Yeah. Then I get account login, username, and password. Yeah. It says can't log in for username or password. The Internet is gone. Why is it one second. One second. One second, ma'am. One second. What's the purpose? Yeah. That's what I need. The host port. I don't know. It's on one. Now it it will enter me the Internet. The Because it was Intel's high g. No? Because she want to connect to Intel. Now it's gone to no Internet. Actually, there was Internet before, but now when I try to log in, it says can't log in, and the Internet has disconnected. Because it when I try to do that, ma'am, I put the username admin and password also Admin, and then I put login. Then I get, you have entered the wrong password more than five times. Please try again sixty seconds later. Okay. I'll try after sixty seconds, but it doesn't allow. Should I what should I do? AdminAdmin is correct. AdminAdmin is correct. No. That's what I do. Okay. Yeah. Username is admin. Password is Admin. You sent it by email, man? One second. Yeah. I ordered 60. 11Second. Ma'am, what look then Space123. Okay. One second, ma'am. One second. It says try sixty seconds later. You have entered wrong password more than five times. One second, ma'am. Let maybe one minute pass. I think one minute didn't pass. No. It had passed. Did that pass? Yeah. We put this Admin123. She's my wife. We are doing it together, ma'am. So don't be afraid. I mean It's not coming. You said no AdminSpace123. Let's try after a minute. The username remains the same. Right, ma'am? A small or capital in the username? A small. One second. Username is small. Right? Correct. Correct. It's small. Okay. Yeah. Sixty four thing. We're just waiting for the minute to turn, then we will put the login. Yeah. No, ma'am. Same message I get. You have entered the wrong password more than five times. Please try again sixty seconds later. Should we try instead of that five g, should we try that 2.4 g, another network? Will it help? Okay. Okay. Okay. Yeah. We are just waiting for the second to cut on the minute, sorry, to turn so that it doesn't give the same message. Try after sixty seconds. Let's wait for fifty six. Yeah. Fifty six minutes. Right? It gives a new message. Fail. Ma'am, it gives a new message. Fail. Fail, f a I l, and exclamation mark. Let's Capital. No? She said. So we do capital. Right? Admin and then Admin Space123. This is okay. Let's try. No, ma'am. Same message failed. Okay. Refresh family. Okay. Yeah. We'll try one more last time. Hold on, ma'am. Space not complete. Now without the space? Yes. Any capital? Yeah. Capital or without capital, the username? Ma'am, the username is add and password with capital. Okay. No. No, ma'am. It says again you have entered wrong password more than five times. Please try again sixty seconds later. Ma'am, that is fine, but I have a request to you, ma'am. I want, you know, you to change the phone number because this number, you know, I'm not available tomorrow. I will give you another number. Can you please change it in your system? That's correct, ma'am. Yeah. Please, yeah, please delete the other number, you know, which you have now, this one. You please delete the 3 0351. Please delete it from your system. Don't call let's not do that because I that is not accessible in the daytime. No? So tomorrow morning yeah. Please call me on this other one. Which is the Yeah. Yeah. That is available all the time. By tomorrow? Okay, ma'am. That's okay, ma'am. We at least till 09:00, we are awake. So if they call in the next two hours, it's okay. Okay. Thank you. Thank you, ma'am. Thank you. 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Hi. Good good evening, ma'am. How are you, Krishna, with you? Who am I speaking?\n\nYeah. I have replied me to your email already. So on one side is the yellow cable to the router, and the other one goes in where? So I should remove that orange cable, is it? And instead of that, I should put this yellow cable.\n\nOkay. So one cable goes into the white box and another cable goes into the router. Okay. Let's check one second, ma'am. Hold on, please.\n\nMa'am, just hold on for a second. Yeah. I've connected it now. Okay. Yes.\n\nThat's right. It's got still high red color. Ma'am, that white box has got green lights coming on it, you know, but not the router, not the black box. Also. So this white box is the router, and the black one which we got today is the modem.\n\nRight? Okay. Yeah. I'll do it. Okay.\n\nI have one second. Hi. Hi. How are you? Should I have to start my laptop or computer?\n\nOne sec. Where is your laptop? I don't know. One second, madam. I will start my computer.\n\nYeah. Yeah. Please. That's alright, ma'am. Actually, I really appreciate that you're giving us the time.\n\nWelcome. Yeah. My laptop is open now, ma'am. What should I do? Yeah.\n\nThe one with that where is your phone? Yeah. Yeah. Correct. Correct.\n\nThe picture which I sent you, which is at the back of the the router. One second, ma'am. One second. Ma'am, ma'am, you're very fast. Hold on.\n\nHold on. Yeah. There is there is s k. One second. There is Wi Fi.\n\nThere is Airtel five g, and then there is then there is, yeah. There is Airtel five G I have here. And Airtel two point four g. Correct. We are at two.\n\nOkay. I will connect to 5 G. And this says enter password. Yeah. I'm just going back.\n\nWi Fi key. Okay. That one. Yes. 94624.\n\nYes, ma'am. It is connected. Yeah. One second. I'm opening.\n\nYes. Yeah. H t t p. Okay. One second.\n\nE w n. Then backslash two and one nine two dot one six eight dot one one zero dot one. Yeah. Then I get account login, username, and password. Yeah.\n\nIt says can't log in for username or password. The Internet is gone. Why is it one second. One second. One second, ma'am.\n\nOne second. What's the purpose? Yeah. That's what I need. The host port.\n\nI don't know. It's on one. Now it it will enter me the Internet. The Because it was Intel's high g. No?\n\nBecause she want to connect to Intel. Now it's gone to no Internet. Actually, there was Internet before, but now when I try to log in, it says can't log in, and the Internet has disconnected. Because it when I try to do that, ma'am, I put the username admin and password also Admin, and then I put login. Then I get, you have entered the wrong password more than five times.\n\nPlease try again sixty seconds later. Okay. I'll try after sixty seconds, but it doesn't allow. Should I what should I do? AdminAdmin is correct.\n\nAdminAdmin is correct. No. That's what I do. Okay. Yeah.\n\nUsername is admin. Password is Admin. You sent it by email, man? One second. Yeah.\n\nI ordered 60. 11Second. Ma'am, what look then Space123. Okay. One second, ma'am.\n\nOne second. It says try sixty seconds later. You have entered wrong password more than five times. One second, ma'am. Let maybe one minute pass.\n\nI think one minute didn't pass. No. It had passed. Did that pass? Yeah.\n\nWe put this Admin123. She's my wife. We are doing it together, ma'am. So don't be afraid. I mean It's not coming.\n\nYou said no AdminSpace123. Let's try after a minute. The username remains the same. Right, ma'am? A small or capital in the username?\n\nA small. One second. Username is small. Right? Correct.\n\nCorrect. It's small. Okay. Yeah. Sixty four thing.\n\nWe're just waiting for the minute to turn, then we will put the login. Yeah. No, ma'am. Same message I get. You have entered the wrong password more than five times.\n\nPlease try again sixty seconds later. Should we try instead of that five g, should we try that 2.4 g, another network? Will it help? Okay. Okay.\n\nOkay. Yeah. We are just waiting for the second to cut on the minute, sorry, to turn so that it doesn't give the same message. Try after sixty seconds. Let's wait for fifty six.\n\nYeah. Fifty six minutes. Right? It gives a new message. Fail.\n\nMa'am, it gives a new message. Fail. Fail, f a I l, and exclamation mark. Let's Capital. No?\n\nShe said. So we do capital. Right? Admin and then Admin Space123. This is okay.\n\nLet's try. No, ma'am. Same message failed. Okay. Refresh family.\n\nOkay. Yeah. We'll try one more last time. Hold on, ma'am. Space not complete.\n\nNow without the space? Yes. Any capital? Yeah. Capital or without capital, the username?\n\nMa'am, the username is add and password with capital. Okay. No. No, ma'am. It says again you have entered wrong password more than five times.\n\nPlease try again sixty seconds later. Ma'am, that is fine, but I have a request to you, ma'am. I want, you know, you to change the phone number because this number, you know, I'm not available tomorrow. I will give you another number. Can you please change it in your system?\n\nThat's correct, ma'am. Yeah. Please, yeah, please delete the other number, you know, which you have now, this one. You please delete the 3 0351. Please delete it from your system.\n\nDon't call let's not do that because I that is not accessible in the daytime. No? So tomorrow morning yeah. Please call me on this other one. Which is the Yeah.\n\nYeah. That is available all the time. By tomorrow? Okay, ma'am. That's okay, ma'am.\n\nWe at least till 09:00, we are awake. So if they call in the next two hours, it's okay. Okay. Thank you. Thank you, ma'am.\n\nThank you. Thank you, ma'am.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.1978810429573059},{"text":"Hi.","start":4.56,"end":4.88,"sentiment":"positive","sentiment_score":0.3881967067718506},{"text":"Good good evening, ma'am.","start":4.88,"end":6.0,"sentiment":"positive","sentiment_score":0.6134529858827591},{"text":"How are you, Krishna, with you?","start":6.0,"end":7.62,"sentiment":"positive","sentiment_score":0.39075500269730884},{"text":"Who am I speaking?","start":11.679999,"end":12.58,"sentiment":"neutral","sentiment_score":-0.0074336311081424356}],"sentiment":"positive","sentiment_score":0.33466782406321727,"num_words":16,"start":3.28,"end":12.58},{"sentences":[{"text":"Yeah.","start":15.705,"end":16.025,"sentiment":"neutral","sentiment_score":0.012436124496161938},{"text":"I have replied me to your email already.","start":16.025,"end":18.205,"sentiment":"neutral","sentiment_score":0.011666745645925403},{"text":"So on one side is the yellow cable to the router, and the other one goes in where?","start":42.805,"end":48.585,"sentiment":"neutral","sentiment_score":-0.007219033522738351},{"text":"So I should remove that orange cable, is it?","start":57.43,"end":59.75,"sentiment":"neutral","sentiment_score":-0.020833217435412936},{"text":"And instead of that, I should put this yellow cable.","start":59.75,"end":62.41,"sentiment":"neutral","sentiment_score":-0.007395579759031534}],"sentiment":"neutral","sentiment_score":-0.006209288440320803,"num_words":46,"start":15.705,"end":62.41},{"sentences":[{"text":"Okay.","start":64.79,"end":65.29,"sentiment":"neutral","sentiment_score":0.013572878204286098},{"text":"So one cable goes into the white box and another cable goes into the router.","start":67.025,"end":71.445,"sentiment":"neutral","sentiment_score":-0.008827713193992774},{"text":"Okay.","start":73.985,"end":74.385,"sentiment":"neutral","sentiment_score":0.03485797345638275},{"text":"Let's check one second, 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box.","start":263.995,"end":270.9,"sentiment":"neutral","sentiment_score":-0.07465381636506035},{"text":"Also.","start":278.1,"end":278.6,"sentiment":"neutral","sentiment_score":-0.007986078038811684},{"text":"So this white box is the router, and the black one which we got today is the modem.","start":286.285,"end":291.005,"sentiment":"neutral","sentiment_score":0.0032382837186257043}],"sentiment":"neutral","sentiment_score":-0.03809180172781149,"num_words":48,"start":172.26001,"end":291.005},{"sentences":[{"text":"Right?","start":291.005,"end":291.505,"sentiment":"neutral","sentiment_score":0.0032610250636935234},{"text":"Okay.","start":299.68,"end":300.08,"sentiment":"neutral","sentiment_score":0.03307391330599785},{"text":"Yeah.","start":300.08,"end":300.24,"sentiment":"neutral","sentiment_score":0.04348469898104668},{"text":"I'll do 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phone?","start":396.885,"end":400.025,"sentiment":"neutral","sentiment_score":0.009777048719115555},{"text":"Yeah.","start":402.565,"end":402.805,"sentiment":"neutral","sentiment_score":0.038646452128887177},{"text":"Yeah.","start":402.805,"end":403.04498,"sentiment":"neutral","sentiment_score":0.04817650467157364},{"text":"Correct.","start":403.04498,"end":403.445,"sentiment":"neutral","sentiment_score":0.0761292427778244},{"text":"Correct.","start":403.445,"end":403.685,"sentiment":"neutral","sentiment_score":0.07570576667785645}],"sentiment":"neutral","sentiment_score":0.026406196334088843,"num_words":12,"start":396.885,"end":403.685},{"sentences":[{"text":"The picture which I sent you, which is at the back of the the router.","start":403.685,"end":407.145,"sentiment":"neutral","sentiment_score":0.0370874268313249},{"text":"One second, ma'am.","start":409.845,"end":410.805,"sentiment":"neutral","sentiment_score":0.05839979896942774},{"text":"One second.","start":410.805,"end":411.54498,"sentiment":"neutral","sentiment_score":0.026818526908755302},{"text":"Ma'am, ma'am, you're very fast.","start":419.57,"end":420.85,"sentiment":"neutral","sentiment_score":0.3239216566085815},{"text":"Hold on.","start":420.85,"end":421.25,"sentiment":"neutral","sentiment_score":0.038451822474598885}],"sentiment":"neutral","sentiment_score":0.09191332522917676,"num_words":27,"start":403.685,"end":421.25},{"sentences":[{"text":"Hold on.","start":421.25,"end":423.01,"sentiment":"neutral","sentiment_score":0.025879481807351112},{"text":"Yeah.","start":423.01,"end":423.33002,"sentiment":"neutral","sentiment_score":0.031809933483600616},{"text":"There is there is s k.","start":423.33002,"end":425.99002,"sentiment":"neutral","sentiment_score":0.008745029801502824},{"text":"One second.","start":427.39502,"end":428.035,"sentiment":"neutral","sentiment_score":0.006526595912873745},{"text":"There is Wi Fi.","start":428.035,"end":429.255,"sentiment":"neutral","sentiment_score":0.013368588406592607}],"sentiment":"neutral","sentiment_score":0.013504441423962513,"num_words":15,"start":421.25,"end":429.255},{"sentences":[{"text":"There is Airtel five g, and then there is then there is, yeah.","start":432.755,"end":440.21,"sentiment":"neutral","sentiment_score":0.017976975355010767},{"text":"There is Airtel five G I have here.","start":440.21,"end":442.78998,"sentiment":"neutral","sentiment_score":0.029232087777927518},{"text":"And Airtel two point four g.","start":443.56998,"end":445.56998,"sentiment":"neutral","sentiment_score":0.023440792846182983},{"text":"Correct.","start":445.56998,"end":445.97,"sentiment":"neutral","sentiment_score":0.05201321095228195},{"text":"We are at 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ma'am.","start":589.74005,"end":590.64,"sentiment":"neutral","sentiment_score":-0.039215028285980225}],"sentiment":"neutral","sentiment_score":-0.22548387458790903,"num_words":23,"start":579.585,"end":590.64},{"sentences":[{"text":"One second.","start":591.9,"end":592.64,"sentiment":"neutral","sentiment_score":-0.014049161691218615},{"text":"What's the purpose?","start":593.66003,"end":594.81,"sentiment":"neutral","sentiment_score":-0.012457975807289282},{"text":"Yeah.","start":596.50494,"end":596.82495,"sentiment":"neutral","sentiment_score":-0.00208158977329731},{"text":"That's what I need.","start":596.82495,"end":597.96497,"sentiment":"neutral","sentiment_score":-0.010912707220995799},{"text":"The host port.","start":598.58496,"end":599.725,"sentiment":"neutral","sentiment_score":-0.04401924212773641}],"sentiment":"neutral","sentiment_score":-0.018712491988061138,"num_words":13,"start":591.9,"end":599.725},{"sentences":[{"text":"I don't 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ma'am.","start":713.055,"end":714.115,"sentiment":"neutral","sentiment_score":-0.00041803810745477676}],"sentiment":"neutral","sentiment_score":0.013455658327214993,"num_words":13,"start":683.835,"end":714.115},{"sentences":[{"text":"One second.","start":714.41504,"end":715.155,"sentiment":"neutral","sentiment_score":-0.01026523346081376},{"text":"It says try sixty seconds later.","start":720.015,"end":722.17505,"sentiment":"neutral","sentiment_score":-0.15936153506239256},{"text":"You have entered wrong password more than five times.","start":722.17505,"end":724.89,"sentiment":"negative","sentiment_score":-0.4043475058343675},{"text":"One second, ma'am.","start":724.97003,"end":725.69,"sentiment":"neutral","sentiment_score":-0.07621762529015541},{"text":"Let maybe one minute pass.","start":725.69,"end":727.23004,"sentiment":"neutral","sentiment_score":0.019519967958331108}],"sentiment":"neutral","sentiment_score":-0.18987521063536406,"num_words":25,"start":714.41504,"end":727.23004},{"sentences":[{"text":"I think one minute didn't pass.","start":727.93,"end":729.63,"sentiment":"neutral","sentiment_score":-0.028685889827708404},{"text":"No.","start":730.17004,"end":730.41003,"sentiment":"neutral","sentiment_score":-0.14856505393981934},{"text":"It had passed.","start":730.41003,"end":731.31,"sentiment":"neutral","sentiment_score":-0.06382438292105992},{"text":"Did that pass?","start":731.53,"end":732.43,"sentiment":"neutral","sentiment_score":0.038045003389318786},{"text":"Yeah.","start":733.37,"end":733.53,"sentiment":"neutral","sentiment_score":0.0720057338476181}],"sentiment":"neutral","sentiment_score":-0.023286628403833935,"num_words":14,"start":727.93,"end":733.53},{"sentences":[{"text":"We put this Admin123.","start":733.53,"end":735.45,"sentiment":"neutral","sentiment_score":0.10251633450388908},{"text":"She's my wife.","start":735.45,"end":736.09,"sentiment":"neutral","sentiment_score":0.19249961773554483},{"text":"We are doing it together, ma'am.","start":736.09,"end":737.37,"sentiment":"positive","sentiment_score":0.33622486392656964},{"text":"So don't be afraid.","start":737.37,"end":739.415,"sentiment":"neutral","sentiment_score":0.02571710478514433},{"text":"I mean It's not coming.","start":739.475,"end":742.695,"sentiment":"neutral","sentiment_score":-0.10930177122354508}],"sentiment":"neutral","sentiment_score":0.11642149717293003,"num_words":22,"start":733.53,"end":742.695},{"sentences":[{"text":"You said no AdminSpace123.","start":745.475,"end":748.375,"sentiment":"neutral","sentiment_score":-0.0724658127874136},{"text":"Let's try after a minute.","start":751.795,"end":753.33496,"sentiment":"neutral","sentiment_score":-0.024825171381235123},{"text":"The username remains the same.","start":769.90497,"end":771.665,"sentiment":"neutral","sentiment_score":-0.0020485352724790573},{"text":"Right, ma'am?","start":771.665,"end":772.485,"sentiment":"neutral","sentiment_score":0.018284935504198074},{"text":"A small or capital in the username?","start":775.105,"end":777.125,"sentiment":"neutral","sentiment_score":-0.008247630670666695}],"sentiment":"neutral","sentiment_score":-0.01936501426541287,"num_words":23,"start":745.475,"end":777.125},{"sentences":[{"text":"A small.","start":777.58496,"end":778.32495,"sentiment":"neutral","sentiment_score":-0.014095531310886145},{"text":"One second.","start":778.46497,"end":779.28,"sentiment":"neutral","sentiment_score":-0.013119939714670181},{"text":"Username is small.","start":784.0,"end":785.76,"sentiment":"neutral","sentiment_score":-0.011632468861838182},{"text":"Right?","start":785.76,"end":786.24005,"sentiment":"neutral","sentiment_score":0.0032081129029393196},{"text":"Correct.","start":786.24005,"end":786.48004,"sentiment":"neutral","sentiment_score":0.02001124434173107}],"sentiment":"neutral","sentiment_score":-0.007345443487995201,"num_words":9,"start":777.58496,"end":786.48004},{"sentences":[{"text":"Correct.","start":786.48004,"end":786.88,"sentiment":"neutral","sentiment_score":0.02770019695162773},{"text":"It's small.","start":786.88,"end":787.62006,"sentiment":"neutral","sentiment_score":0.010951061733067036},{"text":"Okay.","start":791.45496,"end":791.95496,"sentiment":"neutral","sentiment_score":0.021103229373693463},{"text":"Yeah.","start":792.975,"end":793.475,"sentiment":"neutral","sentiment_score":0.015848308801651},{"text":"Sixty four thing.","start":794.495,"end":795.71497,"sentiment":"neutral","sentiment_score":0.0027429666370153427}],"sentiment":"neutral","sentiment_score":0.011847844813019037,"num_words":8,"start":786.48004,"end":795.71497},{"sentences":[{"text":"We're just waiting for the minute to turn, then we will put the login.","start":797.295,"end":801.235,"sentiment":"neutral","sentiment_score":-0.008880978583225183},{"text":"Yeah.","start":801.535,"end":802.035,"sentiment":"neutral","sentiment_score":-0.04469124600291252},{"text":"No, ma'am.","start":807.35004,"end":807.91003,"sentiment":"neutral","sentiment_score":-0.21872471272945404},{"text":"Same message I get.","start":807.91003,"end":809.03,"sentiment":"neutral","sentiment_score":-0.3300236165523529},{"text":"You have entered the wrong password more than five times.","start":809.03,"end":811.91003,"sentiment":"negative","sentiment_score":-0.5636703252792359}],"sentiment":"neutral","sentiment_score":-0.24397651905254011,"num_words":31,"start":797.295,"end":811.91003},{"sentences":[{"text":"Please try again sixty seconds later.","start":811.91003,"end":814.25,"sentiment":"neutral","sentiment_score":-0.3119830787181854},{"text":"Should we try instead of that five g, should we try that 2.4 g, another network?","start":814.87,"end":820.01,"sentiment":"neutral","sentiment_score":-0.08697840943932533},{"text":"Will it help?","start":820.19495,"end":825.815,"sentiment":"neutral","sentiment_score":-0.028033686180909474},{"text":"Okay.","start":828.915,"end":829.415,"sentiment":"neutral","sentiment_score":-0.013982268050312996},{"text":"Okay.","start":831.07495,"end":831.57495,"sentiment":"neutral","sentiment_score":0.0012514758855104446}],"sentiment":"neutral","sentiment_score":-0.12445869903873515,"num_words":27,"start":811.91003,"end":831.57495},{"sentences":[{"text":"Okay.","start":846.83,"end":846.91003,"sentiment":"neutral","sentiment_score":-0.016953937709331512},{"text":"Yeah.","start":846.91003,"end":847.15,"sentiment":"neutral","sentiment_score":-0.039173126220703125},{"text":"We are just waiting for the second to cut on the minute, sorry, to turn so that it doesn't give the same message.","start":847.15,"end":852.325,"sentiment":"neutral","sentiment_score":-0.11561699146809785},{"text":"Try after sixty seconds.","start":852.325,"end":853.865,"sentiment":"neutral","sentiment_score":-0.07918417267501354},{"text":"Let's wait for fifty six.","start":890.585,"end":892.28503,"sentiment":"neutral","sentiment_score":-0.024914529547095297}],"sentiment":"neutral","sentiment_score":-0.09284197665093576,"num_words":34,"start":846.83,"end":892.28503},{"sentences":[{"text":"Yeah.","start":921.095,"end":921.575,"sentiment":"neutral","sentiment_score":-0.023645948618650436},{"text":"Fifty six minutes.","start":921.575,"end":922.455,"sentiment":"neutral","sentiment_score":-0.04162297894557317},{"text":"Right?","start":922.455,"end":922.955,"sentiment":"neutral","sentiment_score":-0.038362666964530945},{"text":"It gives a new message.","start":925.255,"end":926.475,"sentiment":"neutral","sentiment_score":-0.17225027978420257},{"text":"Fail.","start":926.76,"end":927.26,"sentiment":"negative","sentiment_score":-0.3652331829071045}],"sentiment":"neutral","sentiment_score":-0.12848746674981984,"num_words":11,"start":921.095,"end":927.26},{"sentences":[{"text":"Ma'am, it gives a new message.","start":934.92004,"end":936.52,"sentiment":"neutral","sentiment_score":-0.23846902946631113},{"text":"Fail.","start":936.52,"end":937.02,"sentiment":"neutral","sentiment_score":-0.31473633646965027},{"text":"Fail, f a I l, and exclamation mark.","start":940.68,"end":947.235,"sentiment":"neutral","sentiment_score":-0.1057032523676753},{"text":"Let's Capital.","start":956.65497,"end":962.29,"sentiment":"neutral","sentiment_score":-0.01574627961963415},{"text":"No?","start":962.75,"end":962.99,"sentiment":"neutral","sentiment_score":-0.03807336464524269}],"sentiment":"neutral","sentiment_score":-0.14781902533852392,"num_words":18,"start":934.92004,"end":962.99},{"sentences":[{"text":"She said.","start":962.99,"end":963.65,"sentiment":"neutral","sentiment_score":-0.034028854221105576},{"text":"So we do capital.","start":967.07,"end":968.27,"sentiment":"neutral","sentiment_score":-0.019393959548324347},{"text":"Right?","start":968.27,"end":968.51,"sentiment":"neutral","sentiment_score":-0.005026606377214193},{"text":"Admin and then Admin Space123.","start":968.51,"end":972.045,"sentiment":"neutral","sentiment_score":-0.005982591258361936},{"text":"This is okay.","start":985.165,"end":985.83,"sentiment":"neutral","sentiment_score":0.12289686501026154}],"sentiment":"neutral","sentiment_score":0.01254116571508348,"num_words":15,"start":962.99,"end":985.83},{"sentences":[{"text":"Let's try.","start":986.63,"end":987.37,"sentiment":"neutral","sentiment_score":0.02818378619849682},{"text":"No, ma'am.","start":989.83,"end":990.39,"sentiment":"neutral","sentiment_score":-0.22397951036691668},{"text":"Same message failed.","start":990.39,"end":991.69,"sentiment":"neutral","sentiment_score":-0.3070122500260671},{"text":"Okay.","start":1005.055,"end":1005.555,"sentiment":"neutral","sentiment_score":-0.03470133990049362},{"text":"Refresh family.","start":1007.535,"end":1008.675,"sentiment":"neutral","sentiment_score":-0.025975781492888927}],"sentiment":"neutral","sentiment_score":-0.13992811013013123,"num_words":10,"start":986.63,"end":1008.675},{"sentences":[{"text":"Okay.","start":1018.88,"end":1019.27997,"sentiment":"neutral","sentiment_score":-0.02609064429998398},{"text":"Yeah.","start":1019.27997,"end":1019.52,"sentiment":"neutral","sentiment_score":-0.042083490639925},{"text":"We'll try one more last time.","start":1019.52,"end":1021.04,"sentiment":"neutral","sentiment_score":-0.0916866734623909},{"text":"Hold on, ma'am.","start":1021.04,"end":1022.1,"sentiment":"neutral","sentiment_score":-0.06374508515000343},{"text":"Space not complete.","start":1045.86,"end":1046.92,"sentiment":"neutral","sentiment_score":-0.21080035467942557}],"sentiment":"neutral","sentiment_score":-0.1029950353716101,"num_words":14,"start":1018.88,"end":1046.92},{"sentences":[{"text":"Now without the space?","start":1048.42,"end":1049.8,"sentiment":"neutral","sentiment_score":-0.10911956802010536},{"text":"Yes.","start":1050.18,"end":1050.68,"sentiment":"neutral","sentiment_score":-0.023677248507738113},{"text":"Any capital?","start":1051.62,"end":1052.6,"sentiment":"neutral","sentiment_score":-0.01640326203778386},{"text":"Yeah.","start":1052.9,"end":1053.3,"sentiment":"neutral","sentiment_score":-0.016461718827486038},{"text":"Capital or without capital, the username?","start":1053.3,"end":1055.96,"sentiment":"neutral","sentiment_score":-0.02875260418901841}],"sentiment":"neutral","sentiment_score":-0.04870995633038027,"num_words":14,"start":1048.42,"end":1055.96},{"sentences":[{"text":"Ma'am, the username is add and password with capital.","start":1060.615,"end":1068.235,"sentiment":"neutral","sentiment_score":-0.032355404976341456},{"text":"Okay.","start":1070.455,"end":1070.955,"sentiment":"neutral","sentiment_score":-0.02155378647148609},{"text":"No.","start":1075.04,"end":1075.54,"sentiment":"neutral","sentiment_score":-0.11349152773618698},{"text":"No, ma'am.","start":1077.12,"end":1077.92,"sentiment":"neutral","sentiment_score":-0.1798978224396706},{"text":"It says again you have entered wrong password more than five times.","start":1077.92,"end":1081.36,"sentiment":"neutral","sentiment_score":-0.3210132357974847}],"sentiment":"neutral","sentiment_score":-0.18552793733775616,"num_words":25,"start":1060.615,"end":1081.36},{"sentences":[{"text":"Please try again sixty seconds later.","start":1081.36,"end":1083.435,"sentiment":"neutral","sentiment_score":-0.15478242188692093},{"text":"Ma'am, that is fine, but I have a request to you, ma'am.","start":1095.1151,"end":1097.915,"sentiment":"neutral","sentiment_score":-0.034224260287980236},{"text":"I want, you know, you to change the phone number because this number, you know, I'm not available tomorrow.","start":1097.915,"end":1105.5,"sentiment":"neutral","sentiment_score":-0.16390822749388845},{"text":"I will give you another number.","start":1105.5599,"end":1106.84,"sentiment":"neutral","sentiment_score":-0.06455979434152444},{"text":"Can you please change it in your system?","start":1106.84,"end":1108.78,"sentiment":"neutral","sentiment_score":-0.017087583430111408}],"sentiment":"neutral","sentiment_score":-0.09760198844414131,"num_words":51,"start":1081.36,"end":1108.78},{"sentences":[{"text":"That's correct, ma'am.","start":1118.665,"end":1119.885,"sentiment":"neutral","sentiment_score":0.06246719757715861},{"text":"Yeah.","start":1127.13,"end":1127.4501,"sentiment":"neutral","sentiment_score":-0.014457697980105875},{"text":"Please, yeah, please delete the other number, you know, which you have now, this one.","start":1127.4501,"end":1131.6901,"sentiment":"neutral","sentiment_score":-0.11355033814907074},{"text":"You please delete the 3 0351.","start":1131.6901,"end":1134.49,"sentiment":"neutral","sentiment_score":-0.04249473257611195},{"text":"Please delete it from your system.","start":1134.49,"end":1136.09,"sentiment":"neutral","sentiment_score":-0.18113047257065773}],"sentiment":"neutral","sentiment_score":-0.09264717446339707,"num_words":31,"start":1118.665,"end":1136.09},{"sentences":[{"text":"Don't call let's not do that because I that is not accessible in the daytime.","start":1136.09,"end":1140.27,"sentiment":"negative","sentiment_score":-0.3735814849535624},{"text":"No?","start":1140.33,"end":1140.615,"sentiment":"neutral","sentiment_score":-0.10949644446372986},{"text":"So tomorrow morning yeah.","start":1141.575,"end":1143.675,"sentiment":"neutral","sentiment_score":-0.056051029823720455},{"text":"Please call me on this other one.","start":1143.895,"end":1145.915,"sentiment":"neutral","sentiment_score":-0.050178221826042445},{"text":"Which is the Yeah.","start":1157.65,"end":1163.526,"sentiment":"neutral","sentiment_score":0.007045417558401823}],"sentiment":"neutral","sentiment_score":-0.2019512490519593,"num_words":31,"start":1136.09,"end":1163.526},{"sentences":[{"text":"Yeah.","start":1164.37,"end":1164.6901,"sentiment":"neutral","sentiment_score":0.044967636466026306},{"text":"That is available all the time.","start":1164.6901,"end":1166.47,"sentiment":"neutral","sentiment_score":0.03809261632462343},{"text":"By tomorrow?","start":1173.1849,"end":1173.9249,"sentiment":"neutral","sentiment_score":0.017636556178331375},{"text":"Okay, ma'am.","start":1176.785,"end":1177.765,"sentiment":"neutral","sentiment_score":0.03715270757675171},{"text":"That's okay, ma'am.","start":1185.7999,"end":1186.7,"sentiment":"neutral","sentiment_score":0.082567664484183}],"sentiment":"neutral","sentiment_score":0.045057489669748714,"num_words":14,"start":1164.37,"end":1186.7},{"sentences":[{"text":"We at least till 09:00, we are awake.","start":1186.76,"end":1189.24,"sentiment":"neutral","sentiment_score":-0.004235495231114328},{"text":"So if they call in the next two hours, it's okay.","start":1189.24,"end":1191.82,"sentiment":"neutral","sentiment_score":0.02302599867636507},{"text":"Okay.","start":1195.88,"end":1196.36,"sentiment":"neutral","sentiment_score":0.2973598837852478},{"text":"Thank you.","start":1196.36,"end":1197.0,"sentiment":"positive","sentiment_score":0.423896461725235},{"text":"Thank you, ma'am.","start":1197.0,"end":1197.7999,"sentiment":"positive","sentiment_score":0.6914570728937784}],"sentiment":"neutral","sentiment_score":0.13755704198032617,"num_words":25,"start":1186.76,"end":1197.7999},{"sentences":[{"text":"Thank you.","start":1197.7999,"end":1198.2,"sentiment":"positive","sentiment_score":0.7616035640239716},{"text":"Thank you, ma'am.","start":1198.2,"end":1199.1799,"sentiment":"positive","sentiment_score":0.4961962625384331}],"sentiment":"positive","sentiment_score":0.6023591831326485,"num_words":5,"start":1197.7999,"end":1199.1799}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Good afternoon.\n\nChannel 1: Hi.\n\nChannel 0: This is Maureen. Yeah.\n\nChannel 1: Hi. Good good evening, ma'am. How are you, Krishna, with you?\n\nChannel 0: Yeah. Yeah. This is Maureen. Have you\n\nChannel 1: Who\n\nChannel 0: received\n\nChannel 1: am I speaking?\n\nChannel 0: the response that I send\n\nChannel 1: Yeah. I have replied me to your email already.\n\nChannel 0: you? Okay. So upon reviewing the image, the yellow cable should be connected to the white box instead of the current white port. So kindly remove the orange cable from the white box and connect the router instead, which is the yellow cable.\n\nChannel 1: So on one side is the yellow cable to the router, and the other one goes in where?\n\nChannel 0: It should be on the white box where the orange cable is connected.\n\nChannel 1: So I should remove that orange cable, is it? And instead of that, I\n\nChannel 0: Yeah.\n\nChannel 1: should put this yellow cable.\n\nChannel 0: Yeah. That's correct. Can we\n\nChannel 1: Okay.\n\nChannel 0: try to do it now\n\nChannel 1: So one cable goes into the white box and another cable goes into the router.\n\nChannel 0: check? Router. Yeah. That's correct.\n\nChannel 1: Okay. Let's check one second, ma'am. Hold on,\n\nChannel 0: Sure.\n\nChannel 1: please. Ma'am, just hold on for a second.\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Yeah. I've connected it now.\n\nChannel 0: Mhmm. Okay. Let's just wait for the connection to be established.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. Does the router still color red? Has a\n\nChannel 1: Yes.\n\nChannel 0: red light?\n\nChannel 1: That's right. It's got still high red color.\n\nChannel 0: Let me just check.\n\nChannel 1: Ma'am, that white box has got green lights coming on it, you know, but not the router, not the black box.\n\nChannel 0: Yeah. We're actually also checking it on our end.\n\nChannel 1: Also.\n\nChannel 0: Hang on. Yeah.\n\nChannel 1: So this white box is the router, and the black one which we got today is the modem. Right?\n\nChannel 0: The black box is the router, then the white box is the NTD box.\n\nChannel 1: Okay. Yeah. I'll do it. Okay.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: I have one second. Hi. Hi. How are you?\n\nChannel 0: Is it okay if we log in to the router's interface using a laptop or computer?\n\nChannel 1: Should I have to start my laptop or computer?\n\nChannel 0: Yeah. For\n\nChannel 1: One\n\nChannel 0: us to\n\nChannel 1: sec.\n\nChannel 0: check if the credentials is correct.\n\nChannel 1: Where is your laptop? I don't know. One second, madam.\n\nChannel 0: Sure.\n\nChannel 1: I will start my computer.\n\nChannel 0: Actually, we shouldn't be doing this. But since we cannot establish the connection, we just need to double check if the credentials is correct.\n\nChannel 1: Yeah. Yeah. Please. That's alright, ma'am. Actually, I really appreciate that you're giving us the time.\n\nChannel 0: Mhmm. Yeah. No worries.\n\nChannel 1: Welcome. Yeah. My laptop is open now, ma'am. What should I do?\n\nChannel 0: Mhmm. Can you please connect to the router's Wi Fi? You'll find the you'll find the speaker with your Wi Fi network name and password\n\nChannel 1: Yeah.\n\nChannel 0: underneath\n\nChannel 1: The one with\n\nChannel 0: their\n\nChannel 1: that\n\nChannel 0: out ear.\n\nChannel 1: where is your phone?\n\nChannel 0: Yeah. The one that you sent me, the picture.\n\nChannel 1: Yeah. Yeah. Correct. Correct. The picture which I sent you, which is at the back of the the router.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: One second, ma'am. One second.\n\nChannel 0: So for the Wi Fi name, there should be Airtel 2.4 g or Airtel five g.\n\nChannel 1: Ma'am, ma'am, you're very fast. Hold on. Hold on. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: There is there is s k. One second. There is Wi Fi. There is Airtel five g, and then there is then there is, yeah. There is Airtel five G I have here.\n\nAnd Airtel two point four g. Correct. We are at two.\n\nChannel 0: Yeah. Either of the two, you can connect.\n\nChannel 1: Okay. I will connect to 5 G. And this says enter password.\n\nChannel 0: Mhmm. So for the password, that is the Wi Fi key?\n\nChannel 1: Yeah. I'm just going back. Wi Fi key. Okay. That one.\n\nChannel 0: Mhmm.\n\nChannel 1: Yes. 94624.\n\nChannel 0: Let me know once you're connected.\n\nChannel 1: Yes, ma'am. It is connected.\n\nChannel 0: Okay. So now let's log in to the router's interface. Open a browser on your laptop.\n\nChannel 1: Yeah. One second.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm opening. Yes.\n\nChannel 0: Then in the address bar, type the IP address printed on the back of your router also. Also. That\n\nChannel 1: Yeah.\n\nChannel 0: is the\n\nChannel 1: H t t p.\n\nChannel 0: HTTP. Yeah. That just copy that one as it is.\n\nChannel 1: Okay. One second. E w n. Then backslash two and one nine two dot one six eight dot one one zero dot one. Yeah.\n\nThen I get account login, username, and password.\n\nChannel 0: Yeah. Please type in the username and password as well written at the back of your router. Let me know if it doesn't work or if it worked.\n\nChannel 1: Yeah. It says can't log in for username or password. The Internet\n\nChannel 0: It's\n\nChannel 1: is\n\nChannel 0: just\n\nChannel 1: gone. Why is it one second. One second. One second, ma'am.\n\nChannel 0: Okay.\n\nChannel 1: One second. What's the purpose? Yeah. That's what I need. The host port.\n\nI don't know. It's on one. Now it it will enter me the Internet. The Because it was Intel's high g. No?\n\nBecause she want to connect to Intel. Now it's gone to no Internet. Actually, there was Internet before, but now when I try to log in, it says can't log in, and the Internet has disconnected.\n\nChannel 0: Yeah. So, actually, we can still log in even though we do you still do not have the Internet connection just for the that one, the web page.\n\nChannel 1: Because it when I try to do that, ma'am, I put the username admin and password also Admin, and then I put login. Then I get, you have entered the wrong password more than five times. Please try again sixty seconds later. Okay. I'll try after sixty seconds, but it doesn't allow.\n\nShould I what should I do? AdminAdmin is correct. AdminAdmin is correct. No. That's what\n\nChannel 0: Okay.\n\nChannel 1: I\n\nChannel 0: I'm going to send you another password. Let's see if this will work.\n\nChannel 1: do. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Username is admin. Password is Admin.\n\nChannel 0: There you go.\n\nChannel 1: You sent it by email, man?\n\nChannel 0: Yeah.\n\nChannel 1: One second. Yeah. I ordered\n\nChannel 0: So\n\nChannel 1: 60.\n\nChannel 0: for the username, admin, then for the password, just type in that one.\n\nChannel 1: 11Second.\n\nChannel 0: Capital 8Admin,\n\nChannel 1: Ma'am,\n\nChannel 0: then Space123.\n\nChannel 1: what look then Space123. Okay.\n\nChannel 0: Does it work?\n\nChannel 1: One second, ma'am. One second.\n\nChannel 0: Sure.\n\nChannel 1: It says try sixty seconds later. You have entered wrong password more than five times. One second, ma'am. Let maybe one minute pass. I think one\n\nChannel 0: Okay.\n\nChannel 1: minute didn't pass. No. It had passed. Did that pass? Yeah.\n\nWe put this Admin123. She's my wife. We are doing it together, ma'am. So don't be afraid. I mean\n\nChannel 0: That's\n\nChannel 1: It's not\n\nChannel 0: okay.\n\nChannel 1: coming. You said no AdminSpace123. Let's try after a minute. The username remains the same. Right, ma'am?\n\nChannel 0: Yeah.\n\nChannel 1: A small or capital in the username? A small. One second. Username is small. Right?\n\nCorrect. Correct. It's small. Okay. Yeah.\n\nSixty four thing. We're just waiting for the minute to turn, then we will put the login. Yeah. No, ma'am. Same message I get.\n\nYou have entered the wrong password more than five times. Please try again sixty seconds later. Should we try instead of that five g, should we try that 2.4 g, another network? Will it\n\nChannel 0: Actually, that doesn't matter as long as you're connected\n\nChannel 1: help?\n\nChannel 0: either of the two network. To\n\nChannel 1: Okay.\n\nChannel 0: either of the two. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Can we try last one? Capital a as the username for the admin then that password.\n\nChannel 1: Okay. Yeah. We are just waiting for the second to cut on the minute, sorry, to turn so that it doesn't give the same message. Try after sixty seconds.\n\nChannel 0: Sure.\n\nChannel 1: Let's wait for fifty six. Yeah. Fifty six minutes. Right? It gives a new message.\n\nFail. Ma'am, it gives a new message. Fail.\n\nChannel 0: Sorry. What is this?\n\nChannel 1: Fail, f a I l, and exclamation\n\nChannel 0: Okay. Can\n\nChannel 1: mark.\n\nChannel 0: we refresh the page, please? Let's\n\nChannel 1: Let's Capital. No? She said.\n\nChannel 0: see.\n\nChannel 1: So we do capital. Right? Admin and then\n\nChannel 0: Yeah.\n\nChannel 1: Admin\n\nChannel 0: Mhmm.\n\nChannel 1: Space123.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: This is okay. Let's try. No, ma'am. Same message failed.\n\nChannel 0: Okay. Sorry. Last one, can we remove the space of the password?\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Refresh\n\nChannel 0: Then\n\nChannel 1: family.\n\nChannel 0: if it's still yeah. If it still doesn't work, I'll give you a callback probably tomorrow. I'll escalate this issue to the back end team to further check.\n\nChannel 1: Okay. Yeah. We'll try one more last time. Hold on, ma'am.\n\nChannel 0: Okay.\n\nChannel 1: Space not complete. Now without the space? Yes. Any\n\nChannel 0: Yeah.\n\nChannel 1: capital? Yeah. Capital or without capital, the username? Ma'am, the username is\n\nChannel 0: Without\n\nChannel 1: add\n\nChannel 0: yeah. Without capital.\n\nChannel 1: and password with capital.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: But no space. Admin\n\nChannel 1: No. No, ma'am.\n\nChannel 0: No\n\nChannel 1: It says again you have entered wrong password\n\nChannel 0: space.\n\nChannel 1: more than five times. Please try again sixty\n\nChannel 0: Mhmm.\n\nChannel 1: seconds later.\n\nChannel 0: Okay. So I'll escalate this issue to the back end team, to the provisioning team as well, then I'll get back to you by tomorrow. Is that okay?\n\nChannel 1: Ma'am, that is fine, but I have a request to you, ma'am. I want, you know, you to change the phone number because this number, you know, I'm not available tomorrow. I will give you another number. Can you please change it in your system?\n\nChannel 0: Okay. Is it the last three last four digit is 3647?\n\nChannel 1: That's correct, ma'am.\n\nChannel 0: Yeah. Okay. This two number is already registered. Yeah. I can give this another number a call\n\nChannel 1: Yeah.\n\nChannel 0: tomorrow.\n\nChannel 1: Please, yeah, please delete the other number, you know, which you have now, this one. You please delete the 3\n\nChannel 0: Okay.\n\nChannel 1: 0351. Please delete it from your system. Don't call let's not do that because I that is not accessible in the daytime. No? So tomorrow\n\nChannel 0: Okay.\n\nChannel 1: morning yeah. Please call me on this other one.\n\nChannel 0: Okay. Sure. But what if our other representative will call you this evening? Is this number also available?\n\nChannel 1: Which is the\n\nChannel 0: The 3647?\n\nChannel 1: Yeah. Yeah. That is available all the time.\n\nChannel 0: Okay. Sure. Okay then. I'll get back to\n\nChannel 1: By tomorrow?\n\nChannel 0: you. Yeah. By tomorrow. Or\n\nChannel 1: Okay, ma'am.\n\nChannel 0: if ever just keep your lines open. Might be there other representatives be calling you this evening?\n\nChannel 1: That's okay, ma'am. We at\n\nChannel 0: Mhmm.\n\nChannel 1: least till 09:00, we are awake. So if they call in the next two hours, it's okay.\n\nChannel 0: Okay. Sure. Okay.\n\nChannel 1: Okay.\n\nChannel 0: Thank you.\n\nChannel 1: Thank you. Thank you,\n\nChannel 0: Bye\n\nChannel 1: ma'am.\n\nChannel 0: for\n\nChannel 1: Thank you. Thank you, ma'am.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.04097772762179375},{"text":"Good afternoon.","start":2.56,"end":3.28,"sentiment":"neutral","sentiment_score":0.2841831296682358}],"sentiment":"neutral","sentiment_score":0.20311466231942177,"channel":0,"num_words":3,"start":1.8399999,"end":3.28},{"sentences":[{"text":"Hi.","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.1978810429573059}],"sentiment":"neutral","sentiment_score":0.1978810429573059,"channel":1,"num_words":1,"start":3.28,"end":3.78},{"sentences":[{"text":"This is Maureen.","start":3.28,"end":4.26,"sentiment":"neutral","sentiment_score":0.18842717508474985},{"text":"Yeah.","start":4.3199997,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.22704502940177915}],"sentiment":"neutral","sentiment_score":0.1980816386640072,"channel":0,"num_words":4,"start":3.28,"end":4.8199997},{"sentences":[{"text":"Hi.","start":4.56,"end":4.88,"sentiment":"positive","sentiment_score":0.3881967067718506},{"text":"Good good evening, ma'am.","start":4.88,"end":6.0,"sentiment":"positive","sentiment_score":0.6134529858827591},{"text":"How are you, Krishna, with you?","start":6.0,"end":7.62,"sentiment":"positive","sentiment_score":0.39075500269730884}],"sentiment":"positive","sentiment_score":0.4715035151351582,"channel":1,"num_words":11,"start":4.56,"end":7.62},{"sentences":[{"text":"Yeah.","start":8.4,"end":8.9,"sentiment":"neutral","sentiment_score":0.05025976523756981},{"text":"Yeah.","start":10.0,"end":10.24,"sentiment":"neutral","sentiment_score":0.03600010648369789},{"text":"This is Maureen.","start":10.24,"end":11.219999,"sentiment":"neutral","sentiment_score":0.03023478885491689},{"text":"Have 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port.","start":21.965,"end":31.220001,"sentiment":"neutral","sentiment_score":-0.059594801760145595},{"text":"So kindly remove the orange cable from the white box and connect the router instead, which is the yellow cable.","start":31.76,"end":39.954998,"sentiment":"neutral","sentiment_score":-0.05915240589529276}],"sentiment":"neutral","sentiment_score":-0.056485099306460035,"channel":0,"num_words":43,"start":19.404999,"end":39.954998},{"sentences":[{"text":"So on one side is the yellow cable to the router, and the other one goes in where?","start":42.805,"end":48.585,"sentiment":"neutral","sentiment_score":-0.007219033522738351}],"sentiment":"neutral","sentiment_score":-0.007219033522738351,"channel":1,"num_words":18,"start":42.805,"end":48.585},{"sentences":[{"text":"It should be on the white box where the orange cable is connected.","start":50.735,"end":56.97,"sentiment":"neutral","sentiment_score":-0.007252319644276912}],"sentiment":"neutral","sentiment_score":-0.007252319644276912,"channel":0,"num_words":13,"start":50.735,"end":56.97},{"sentences":[{"text":"So I should remove that orange cable, is it?","start":57.43,"end":59.75,"sentiment":"neutral","sentiment_score":-0.020833217435412936},{"text":"And instead of that, I","start":59.75,"end":60.79,"sentiment":"neutral","sentiment_score":-0.01239951103925705}],"sentiment":"neutral","sentiment_score":-0.017821179436785833,"channel":1,"num_words":14,"start":57.43,"end":60.79},{"sentences":[{"text":"Yeah.","start":60.63,"end":61.13,"sentiment":"neutral","sentiment_score":0.004143758676946163}],"sentiment":"neutral","sentiment_score":0.004143758676946163,"channel":0,"num_words":1,"start":60.63,"end":61.13},{"sentences":[{"text":"should put this yellow 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correct.","start":72.705,"end":73.525,"sentiment":"neutral","sentiment_score":0.05799439735710621}],"sentiment":"neutral","sentiment_score":0.027689009593450463,"channel":0,"num_words":5,"start":71.025,"end":73.525},{"sentences":[{"text":"Okay.","start":73.985,"end":74.385,"sentiment":"neutral","sentiment_score":0.03485797345638275},{"text":"Let's check one second, ma'am.","start":74.385,"end":76.245,"sentiment":"neutral","sentiment_score":0.015734987705945967},{"text":"Hold 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second.","start":91.28,"end":93.14,"sentiment":"neutral","sentiment_score":0.0020979815827948706}],"sentiment":"neutral","sentiment_score":0.004153052112087607,"channel":1,"num_words":8,"start":77.104996,"end":93.14},{"sentences":[{"text":"Yeah.","start":94.405,"end":94.565,"sentiment":"neutral","sentiment_score":0.03195109963417053},{"text":"Sure.","start":94.565,"end":95.065,"sentiment":"neutral","sentiment_score":0.044996023178100586}],"sentiment":"neutral","sentiment_score":0.03847356140613556,"channel":0,"num_words":2,"start":94.405,"end":95.065},{"sentences":[{"text":"Yeah.","start":127.735,"end":128.05501,"sentiment":"neutral","sentiment_score":0.041501663625240326},{"text":"I've connected it now.","start":128.05501,"end":129.515,"sentiment":"neutral","sentiment_score":0.041980985552072525}],"sentiment":"neutral","sentiment_score":0.041885121166706084,"channel":1,"num_words":5,"start":127.735,"end":129.515},{"sentences":[{"text":"Mhmm.","start":130.55501,"end":131.05501,"sentiment":"neutral","sentiment_score":0.017661694437265396},{"text":"Okay.","start":131.835,"end":132.155,"sentiment":"neutral","sentiment_score":0.026518844068050385},{"text":"Let's just wait for the connection to be established.","start":132.155,"end":135.55,"sentiment":"neutral","sentiment_score":0.020227890668643847}],"sentiment":"neutral","sentiment_score":0.0205665049566464,"channel":0,"num_words":11,"start":130.55501,"end":135.55},{"sentences":[{"text":"Okay.","start":136.695,"end":137.195,"sentiment":"neutral","sentiment_score":0.003735282458364963}],"sentiment":"neutral","sentiment_score":0.003735282458364963,"channel":1,"num_words":1,"start":136.695,"end":137.195},{"sentences":[{"text":"Mhmm.","start":138.01001,"end":138.51001,"sentiment":"neutral","sentiment_score":-0.008234187960624695},{"text":"Does the router still color red?","start":168.14,"end":170.64,"sentiment":"neutral","sentiment_score":-0.060546821604172386},{"text":"Has a","start":171.02,"end":171.34,"sentiment":"neutral","sentiment_score":-0.03677401877939701}],"sentiment":"neutral","sentiment_score":-0.049451461682717,"channel":0,"num_words":9,"start":138.01001,"end":171.34},{"sentences":[{"text":"Yes.","start":171.22,"end":171.72,"sentiment":"neutral","sentiment_score":-0.01908584125339985}],"sentiment":"neutral","sentiment_score":-0.01908584125339985,"channel":1,"num_words":1,"start":171.22,"end":171.72},{"sentences":[{"text":"red light?","start":171.34,"end":172.08,"sentiment":"neutral","sentiment_score":-0.033390664495527744}],"sentiment":"neutral","sentiment_score":-0.033390664495527744,"channel":0,"num_words":2,"start":171.34,"end":172.08},{"sentences":[{"text":"That's right.","start":172.26001,"end":173.14001,"sentiment":"neutral","sentiment_score":-0.013235206715762615},{"text":"It's got still high red 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modem.","start":286.285,"end":291.005,"sentiment":"neutral","sentiment_score":0.0032382837186257043},{"text":"Right?","start":291.005,"end":291.505,"sentiment":"neutral","sentiment_score":0.0032610250636935234}],"sentiment":"neutral","sentiment_score":0.003239480631524011,"channel":1,"num_words":19,"start":286.285,"end":291.505},{"sentences":[{"text":"The black box is the router, then the white box is the NTD box.","start":293.555,"end":299.09003,"sentiment":"neutral","sentiment_score":-0.00809435938884105}],"sentiment":"neutral","sentiment_score":-0.00809435938884105,"channel":0,"num_words":14,"start":293.555,"end":299.09003},{"sentences":[{"text":"Okay.","start":299.68,"end":300.08,"sentiment":"neutral","sentiment_score":0.03307391330599785},{"text":"Yeah.","start":300.08,"end":300.24,"sentiment":"neutral","sentiment_score":0.04348469898104668},{"text":"I'll do 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computer?","start":323.875,"end":326.055,"sentiment":"neutral","sentiment_score":-0.030471317263113126}],"sentiment":"neutral","sentiment_score":-0.030471317263113126,"channel":1,"num_words":9,"start":323.875,"end":326.055},{"sentences":[{"text":"Yeah.","start":327.09,"end":327.59,"sentiment":"neutral","sentiment_score":-0.005617753602564335},{"text":"For","start":327.97,"end":328.29,"sentiment":"neutral","sentiment_score":-0.02037903480231762}],"sentiment":"neutral","sentiment_score":-0.012998394202440977,"channel":0,"num_words":2,"start":327.09,"end":328.29},{"sentences":[{"text":"One","start":328.25,"end":328.57,"sentiment":"neutral","sentiment_score":-0.018374448642134663}],"sentiment":"neutral","sentiment_score":-0.018374448642134663,"channel":1,"num_words":1,"start":328.25,"end":328.57},{"sentences":[{"text":"us 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man?","start":676.49,"end":678.19,"sentiment":"neutral","sentiment_score":0.007260871430238088}],"sentiment":"neutral","sentiment_score":0.007260871430238088,"channel":1,"num_words":6,"start":676.49,"end":678.19},{"sentences":[{"text":"Yeah.","start":678.655,"end":679.155,"sentiment":"neutral","sentiment_score":0.008286775089800358}],"sentiment":"neutral","sentiment_score":0.008286775089800358,"channel":0,"num_words":1,"start":678.655,"end":679.155},{"sentences":[{"text":"One second.","start":679.85,"end":680.67,"sentiment":"neutral","sentiment_score":0.0004233517684042454},{"text":"Yeah.","start":682.01,"end":682.51,"sentiment":"neutral","sentiment_score":0.018069898709654808},{"text":"I 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ma'am?","start":771.665,"end":772.485,"sentiment":"neutral","sentiment_score":0.018284935504198074}],"sentiment":"neutral","sentiment_score":-0.026106541538063216,"channel":1,"num_words":17,"start":742.195,"end":772.485},{"sentences":[{"text":"Yeah.","start":773.485,"end":773.985,"sentiment":"neutral","sentiment_score":0.0005392655730247498}],"sentiment":"neutral","sentiment_score":0.0005392655730247498,"channel":0,"num_words":1,"start":773.485,"end":773.985},{"sentences":[{"text":"A small or capital in the username?","start":775.105,"end":777.125,"sentiment":"neutral","sentiment_score":-0.008247630670666695},{"text":"A small.","start":777.58496,"end":778.32495,"sentiment":"neutral","sentiment_score":-0.014095531310886145},{"text":"One second.","start":778.46497,"end":779.28,"sentiment":"neutral","sentiment_score":-0.013119939714670181},{"text":"Username is 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it's still yeah.","start":1008.56,"end":1009.83997,"sentiment":"neutral","sentiment_score":-0.07606498897075653},{"text":"If it still doesn't work, I'll give you a callback probably tomorrow.","start":1009.83997,"end":1014.58,"sentiment":"neutral","sentiment_score":-0.1898303438598911},{"text":"I'll escalate this issue to the back end team to further check.","start":1015.04,"end":1018.58,"sentiment":"neutral","sentiment_score":-0.07674682388703029}],"sentiment":"neutral","sentiment_score":-0.12511378460164582,"channel":0,"num_words":28,"start":1008.56,"end":1018.58},{"sentences":[{"text":"Okay.","start":1018.88,"end":1019.27997,"sentiment":"neutral","sentiment_score":-0.02609064429998398},{"text":"Yeah.","start":1019.27997,"end":1019.52,"sentiment":"neutral","sentiment_score":-0.042083490639925},{"text":"We'll try one more last time.","start":1019.52,"end":1021.04,"sentiment":"neutral","sentiment_score":-0.0916866734623909},{"text":"Hold on, 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ma'am.","start":1176.785,"end":1177.765,"sentiment":"neutral","sentiment_score":0.03715270757675171}],"sentiment":"neutral","sentiment_score":0.03715270757675171,"channel":1,"num_words":2,"start":1176.785,"end":1177.765},{"sentences":[{"text":"if ever just keep your lines open.","start":1177.5,"end":1180.8,"sentiment":"neutral","sentiment_score":-0.008238109626940318},{"text":"Might be there other representatives be calling you this evening?","start":1181.42,"end":1185.1951,"sentiment":"neutral","sentiment_score":-0.012825546413660049}],"sentiment":"neutral","sentiment_score":-0.010936601854422513,"channel":0,"num_words":17,"start":1177.5,"end":1185.1951},{"sentences":[{"text":"That's okay, ma'am.","start":1185.7999,"end":1186.7,"sentiment":"neutral","sentiment_score":0.082567664484183},{"text":"We 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okay.","start":1189.24,"end":1191.82,"sentiment":"neutral","sentiment_score":0.02302599867636507}],"sentiment":"neutral","sentiment_score":0.012329210746375954,"channel":1,"num_words":17,"start":1187.24,"end":1191.82},{"sentences":[{"text":"Okay.","start":1192.4551,"end":1192.9551,"sentiment":"neutral","sentiment_score":0.11157392710447311},{"text":"Sure.","start":1193.175,"end":1193.675,"sentiment":"neutral","sentiment_score":0.14393791556358335},{"text":"Okay.","start":1194.2869,"end":1194.7869,"sentiment":"neutral","sentiment_score":0.17948018014431}],"sentiment":"neutral","sentiment_score":0.1449973409374555,"channel":0,"num_words":3,"start":1192.4551,"end":1194.7869},{"sentences":[{"text":"Okay.","start":1195.88,"end":1196.36,"sentiment":"neutral","sentiment_score":0.2973598837852478}],"sentiment":"neutral","sentiment_score":0.2973598837852478,"channel":1,"num_words":1,"start":1195.88,"end":1196.36},{"sentences":[{"text":"Thank you.","start":1195.9669,"end":1196.7869,"sentiment":"positive","sentiment_score":0.5267096757888794}],"sentiment":"positive","sentiment_score":0.5267096757888794,"channel":0,"num_words":2,"start":1195.9669,"end":1196.7869},{"sentences":[{"text":"Thank you.","start":1196.36,"end":1197.0,"sentiment":"positive","sentiment_score":0.423896461725235},{"text":"Thank you,","start":1197.0,"end":1197.48,"sentiment":"positive","sentiment_score":0.7087063193321228}],"sentiment":"positive","sentiment_score":0.5663013905286789,"channel":1,"num_words":4,"start":1196.36,"end":1197.48},{"sentences":[{"text":"Bye","start":1197.247,"end":1197.4869,"sentiment":"positive","sentiment_score":0.5613947510719299}],"sentiment":"positive","sentiment_score":0.5613947510719299,"channel":0,"num_words":1,"start":1197.247,"end":1197.4869},{"sentences":[{"text":"ma'am.","start":1197.48,"end":1197.7999,"sentiment":"positive","sentiment_score":0.6569585800170898}],"sentiment":"positive","sentiment_score":0.6569585800170898,"channel":1,"num_words":1,"start":1197.48,"end":1197.7999},{"sentences":[{"text":"for","start":1197.4869,"end":1197.9869,"sentiment":"positive","sentiment_score":0.3447549343109131}],"sentiment":"positive","sentiment_score":0.3447549343109131,"channel":0,"num_words":1,"start":1197.4869,"end":1197.9869},{"sentences":[{"text":"Thank you.","start":1197.7999,"end":1198.2,"sentiment":"positive","sentiment_score":0.7616035640239716},{"text":"Thank you, ma'am.","start":1198.2,"end":1199.1799,"sentiment":"positive","sentiment_score":0.4961962625384331}],"sentiment":"positive","sentiment_score":0.6023591831326485,"channel":1,"num_words":5,"start":1197.7999,"end":1199.1799}]},"summary":{"result":"success","short":"A customer named Maureen is speaking with a representative named Krishna about connecting a yellow cable to a white box. She is instructed to remove the orange cable and connect the yellow cable to the router. The agent helps her reset her password and sends her a new password via email. She experiences issues with her internet connection and the agent suggests trying a different network until she receives the new password. The agent helps the customer reset their password and update their phone number while changing their phone number and calling back the next day to confirm the change."},"intents":{"segments":[{"text":"So upon reviewing the image, the yellow cable should be connected to the white box instead of the current white port. So kindly remove the orange cable from the white box and connect the router instead, which is the yellow cable.","start_word":47,"end_word":87,"intents":[{"intent":"Connect cable and router","confidence_score":0.009815415},{"intent":"Provide instructions for connecting cable","confidence_score":0.00035574817}]},{"text":"Does the router still color red? Has a Yes.","start_word":207,"end_word":215,"intents":[{"intent":"Confirm white box and router color","confidence_score":0.0000030367894}]},{"text":"Can you please connect to the router's Wi Fi?","start_word":424,"end_word":432,"intents":[{"intent":"Connect router to wi fi","confidence_score":0.15235132}]},{"text":"Actually, there was Internet before, but now when I try to log in, it says can't log in, and the Internet has disconnected. Yeah.","start_word":818,"end_word":841,"intents":[{"intent":"Fix connection issue","confidence_score":0.0025193628}]},{"text":"We're just waiting for the minute to turn, then we will put the login. Yeah.","start_word":1114,"end_word":1128,"intents":[{"intent":"Fix login","confidence_score":0.021819372}]},{"text":"So I'll escalate this issue to the back end team, to the provisioning team as well, then I'll get back to you by tomorrow. Is that okay?","start_word":1431,"end_word":1457,"intents":[{"intent":"Reschedule issue","confidence_score":0.025648244}]},{"text":"I want, you know, you to change the phone number because this number, you know, I'm not available tomorrow. I will give you another number. Can you please change it in your system? Okay.","start_word":1470,"end_word":1503,"intents":[{"intent":"Change phone number","confidence_score":0.32855818}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon. This Hi. is Maureen. Yeah.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.192763090133667},{"text":"Hi. Good good evening, ma'am. How are you, Krishna, with you?","start_word":8,"end_word":18,"sentiment":"positive","sentiment_score":0.48318585753440857},{"text":"Yeah. Yeah. This is Maureen. Have you received Who am I the speaking? response that I send Yeah. I have replied me to your email already. you? Okay. So upon reviewing the image, the yellow cable should be connected to the white box instead of the current white port. So kindly remove the orange cable from the white box and connect the router instead, which is the yellow cable. So on one side is the yellow cable to the router, and the other one goes in where? It should be on the white box where the orange cable is connected. So I should remove that orange cable, is it? And instead of that, I Yeah. should put this yellow cable. Yeah. That's correct. Can we try Okay. to do it now So one cable goes into the white box and another cable goes into the router. check? Router. Yeah. That's correct. Okay. Let's check one second, ma'am. Hold Sure. on, please. Ma'am, just hold on for a second. Yeah. Sure. Yeah. I've connected it now. Mhmm. Okay. Let's just wait for the connection to be established. Okay. Mhmm. Does the router still color red? Has a Yes. red light? That's right. It's got still high red color. Let me just check. Ma'am, that white box has got green lights coming on it, you know, but not the router, not the black box. Yeah. We're actually also checking it on our end. Hang Also. on. Yeah. So this white box is the router, and the black one which we got today is the modem. Right? The black box is the router, then the white box is the NTD box. Okay. Yeah. I'll do it. Okay. Mhmm. Yeah. I have one second. Hi. Hi. How are you? Is it okay if we log in to the router's interface using a laptop or computer? Should I have to start my laptop or computer? Yeah. For One us to sec. check if the credentials is correct. Where is your laptop? I don't know. One second, madam. Sure. I will start my computer. Actually, we shouldn't be doing this. But since we cannot establish the connection, we just need to double check if the credentials is correct. Yeah. Yeah. Please.","start_word":19,"end_word":393,"sentiment":"neutral","sentiment_score":-0.011232368730008602},{"text":"That's alright, ma'am. Actually, I really appreciate that you're giving us the time.","start_word":394,"end_word":406,"sentiment":"positive","sentiment_score":0.61925208568573},{"text":"Mhmm. Yeah. No worries.","start_word":407,"end_word":410,"sentiment":"neutral","sentiment_score":0.2168250232934952},{"text":"Welcome.","start_word":411,"end_word":411,"sentiment":"positive","sentiment_score":0.386582463979721},{"text":"Yeah. My laptop is open now, ma'am. What should I do? Mhmm. Can you please connect to the router's Wi Fi? You'll find the you'll find the speaker with your Wi Fi network name and password Yeah. underneath The one with their that out ear. where is your phone? Yeah. The one that you sent me, the picture. Yeah. Yeah. Correct. Correct. The picture which I sent you, which is at the back of the the router. Yeah. That's correct. One second, ma'am. One second. So for the Wi Fi name, there should be Airtel 2.4 g or Airtel five g. Ma'am, ma'am, you're very fast. Hold on. Hold on. Yeah. Yeah. There is there is s k. One second. There is Wi Fi. There is Airtel five g, and then there is then there is, yeah. There is Airtel five G I have here. And Airtel two point four g. Correct. We are at two. Yeah. Either of the two, you can connect. Okay. I will connect to 5 G. And this says enter password. Mhmm. So for the password, that is the Wi Fi key? Yeah. I'm just going back. Wi Fi key. Okay. That one. Mhmm. Yes. 94624. Let me know once you're connected. Yes, ma'am. It is connected. Okay. So now let's log in to the router's interface. Open a browser on your laptop. Yeah. One second. Mhmm. I'm opening. Yes. Then in the address bar, type the IP address printed on the back of your router also. Also. That Yeah. is the H t t p. HTTP. Yeah. That just copy that one as it is. Okay. One second. E w n. Then backslash two and one nine two dot one six eight dot one one zero dot one. Yeah. Then I get account login, username, and password. Yeah. Please type in the username and password as well written at the back of your router. Let me know if it doesn't work or if it worked. Yeah. It says can't log in for username or password. The Internet It's is just gone. Why is it one second. One second. One second, ma'am. Okay. One second. What's the purpose? Yeah. That's what I need. The host port. I don't know. It's on one. Now it it will enter me the Internet. The Because it was Intel's high g. No? Because she want to connect to Intel. Now it's gone to no Internet. Actually, there was Internet before, but now when I try to log in, it says can't log in, and the Internet has disconnected. Yeah. So, actually, we can still log in even though we do you still do not have the Internet connection just for the that one, the web page. Because it when I try to do that, ma'am, I put the username admin and password also Admin, and then I put login.","start_word":412,"end_word":891,"sentiment":"neutral","sentiment_score":-0.011729643571500976},{"text":"Then I get, you have entered the wrong password more than five times.","start_word":892,"end_word":904,"sentiment":"negative","sentiment_score":-0.4243965446949005},{"text":"Please try again sixty seconds later. Okay. I'll try after sixty seconds, but it doesn't allow. Should I what should I do? AdminAdmin is correct. AdminAdmin is correct. No. That's what Okay. I I'm going to send you another password. Let's see if this will work. do. Okay. Mhmm. Yeah. Username is admin. Password is Admin. There you go. You sent it by email, man? Yeah. One second. Yeah. I ordered So 60. for the username, admin, then for the password, just type in that one. 11Second. Capital 8Admin, Ma'am, then Space123. what look then Space123. Okay. Does it work? One second, ma'am. One second. Sure. It says try sixty seconds later.","start_word":905,"end_word":1016,"sentiment":"neutral","sentiment_score":-0.04715999960899353},{"text":"You have entered wrong password more than five times.","start_word":1017,"end_word":1025,"sentiment":"negative","sentiment_score":-0.3990194797515869},{"text":"One second, ma'am. Let maybe one minute pass. I think one Okay. minute didn't pass. No. It had passed. Did that pass? Yeah. We put this Admin123. She's my wife. We are doing it together, ma'am. So don't be afraid. I mean That's It's not okay. coming. You said no AdminSpace123. Let's try after a minute. The username remains the same. Right, ma'am? Yeah. A small or capital in the username? A small. One second. Username is small. Right? Correct. Correct. It's small. Okay. Yeah. Sixty four thing. We're just waiting for the minute to turn, then we will put the login. Yeah. No, ma'am.","start_word":1026,"end_word":1130,"sentiment":"neutral","sentiment_score":0.005698280036449432},{"text":"Same message I get. You have entered the wrong password more than five times.","start_word":1131,"end_word":1144,"sentiment":"negative","sentiment_score":-0.4882891178131103},{"text":"Please try again sixty seconds later. Should we try instead of that five g, should we try that 2.4 g, another network? Will it Actually, that doesn't matter as long as you're connected help? either of the two network. To Okay. either of the two. Yeah. Okay. Can we try last one? Capital a as the username for the admin then that password. Okay. Yeah. We are just waiting for the second to cut on the minute, sorry, to turn so that it doesn't give the same message. Try after sixty seconds. Sure. Let's wait for fifty six. Yeah. Fifty six minutes. Right? It gives a new message.","start_word":1145,"end_word":1252,"sentiment":"neutral","sentiment_score":-0.07463766634464264},{"text":"Fail.","start_word":1253,"end_word":1253,"sentiment":"negative","sentiment_score":-0.3652331829071045},{"text":"Ma'am, it gives a new message. Fail. Sorry. What is this? Fail, f a I l, and exclamation Okay. Can mark. we refresh the page, please? Let's Let's Capital. No? She said. see. So we do capital. Right? Admin and then Yeah. Admin Mhmm. Space123. Yeah. That's correct. This is okay. Let's try. No, ma'am. Same message failed. Okay. Sorry. Last one, can we remove the space of the password? Okay. Mhmm. Refresh Then family. if it's still yeah. If it still doesn't work, I'll give you a callback probably tomorrow. I'll escalate this issue to the back end team to further check. Okay. Yeah. We'll try one more last time. Hold on, ma'am. Okay. Space not complete. Now without the space? Yes. Any Yeah. capital? Yeah. Capital or without capital, the username? Ma'am, the username is Without add yeah. Without capital. and password with capital. Yeah. Okay. But no space. Admin No. No, ma'am. No It says again you have entered wrong password space. more than five times. Please try again sixty Mhmm. seconds later. Okay. So I'll escalate this issue to the back end team, to the provisioning team as well, then I'll get back to you by tomorrow. Is that okay? Ma'am, that is fine, but I have a request to you, ma'am. I want, you know, you to change the phone number because this number, you know, I'm not available tomorrow. I will give you another number. Can you please change it in your system? Okay. Is it the last three last four digit is 3647? That's correct, ma'am. Yeah. Okay. This two number is already registered. Yeah. I can give this another number a call Yeah. tomorrow. Please, yeah, please delete the other number, you know, which you have now, this one. You please delete the 3 Okay. 0351. Please delete it from your system.","start_word":1254,"end_word":1563,"sentiment":"neutral","sentiment_score":-0.07299425236640437},{"text":"Don't call let's not do that because I that is not accessible in the daytime.","start_word":1564,"end_word":1578,"sentiment":"negative","sentiment_score":-0.3686487674713135},{"text":"No? So tomorrow Okay. morning yeah. Please call me on this other one. Okay. Sure. But what if our other representative will call you this evening? Is this number also available? Which is the The 3647? Yeah. Yeah. That is available all the time. Okay. Sure. Okay then. I'll get back to By tomorrow? you. Yeah. By tomorrow. Or Okay, ma'am. if ever just keep your lines open. Might be there other representatives be calling you this evening? That's okay, ma'am. We at Mhmm. least till 09:00, we are awake. So if they call in the next two hours, it's okay. Okay. Sure. Okay. Okay.","start_word":1579,"end_word":1683,"sentiment":"neutral","sentiment_score":0.01868229918181896},{"text":"Thank you. Thank you. Thank you, Bye ma'am. for Thank you. Thank you, ma'am.","start_word":1684,"end_word":1697,"sentiment":"positive","sentiment_score":0.6476004890033177}],"average":{"sentiment":"neutral","sentiment_score":-0.017509486051213823}}}}