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Good afternoon. David, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. David, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, David, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, AirPoint, Manage three sixty five, Power BI, and many more. And reason for my call today, David, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of October. Mhmm.\n\nMhmm. Yes, sir. I understand. 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Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.04,"end":3.28,"sentiment":"neutral","sentiment_score":0.08522725105285645},{"text":"Good afternoon.","start":3.28,"end":4.02,"sentiment":"neutral","sentiment_score":0.2593802362680435},{"text":"David, it's Ronald from Cloud Solution IT.","start":4.88,"end":8.82,"sentiment":"neutral","sentiment_score":0.15514183895928518},{"text":"How are you doing today?","start":9.44,"end":10.66,"sentiment":"neutral","sentiment_score":0.17041677087545395},{"text":"Alright.","start":12.32,"end":12.639999,"sentiment":"neutral","sentiment_score":0.32676899433135986}],"sentiment":"neutral","sentiment_score":0.1793020903132856,"num_words":16,"start":3.04,"end":12.639999},{"sentences":[{"text":"Okay.","start":12.639999,"end":12.88,"sentiment":"positive","sentiment_score":0.44813835620880127},{"text":"That's wonderful.","start":12.88,"end":13.62,"sentiment":"positive","sentiment_score":0.666628509759903},{"text":"David, I hope you still remember the company because the last time that we touch base with you, it was February of this year.","start":14.325,"end":22.025,"sentiment":"neutral","sentiment_score":0.08891954754168789},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":22.485,"end":32.91,"sentiment":"neutral","sentiment_score":0.04395617599840517},{"text":"Name of the company again, David, it's Cloud Solution IT.","start":33.85,"end":37.55,"sentiment":"neutral","sentiment_score":0.04830811880528927}],"sentiment":"neutral","sentiment_score":0.08727128838654608,"num_words":64,"start":12.639999,"end":37.55},{"sentences":[{"text":"We are a managed service provider.","start":38.41,"end":40.67,"sentiment":"neutral","sentiment_score":0.036215986125171185},{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, AirPoint, Manage three sixty five, Power BI, and many more.","start":41.355003,"end":53.055,"sentiment":"neutral","sentiment_score":0.04128294236958027},{"text":"And reason for my call today, David, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":53.435,"end":64.05,"sentiment":"neutral","sentiment_score":0.04370049977054199},{"text":"And we're hoping, sir, that you have an available time next month, maybe on first or second week of October.","start":64.75,"end":70.37,"sentiment":"neutral","sentiment_score":0.04179578507319093},{"text":"Mhmm.","start":71.325,"end":71.825,"sentiment":"neutral","sentiment_score":-0.007711036130785942}],"sentiment":"neutral","sentiment_score":0.041324257737071046,"num_words":82,"start":38.41,"end":71.825},{"sentences":[{"text":"Mhmm.","start":79.1925,"end":79.6925,"sentiment":"neutral","sentiment_score":-0.06170375645160675},{"text":"Yes, sir.","start":99.619995,"end":100.02,"sentiment":"neutral","sentiment_score":0.018101081252098083},{"text":"I understand.","start":100.02,"end":100.68,"sentiment":"neutral","sentiment_score":0.013011711649596691},{"text":"Alright.","start":102.33294,"end":102.81294,"sentiment":"neutral","sentiment_score":0.04123454540967941},{"text":"Okay.","start":102.81294,"end":103.31294,"sentiment":"neutral","sentiment_score":0.04382362961769104}],"sentiment":"neutral","sentiment_score":0.012225714911307608,"num_words":7,"start":79.1925,"end":103.31294},{"sentences":[{"text":"No no no worries, David.","start":103.37294,"end":105.55294,"sentiment":"neutral","sentiment_score":0.07940450757741928},{"text":"Thank you.","start":105.61294,"end":106.35294,"sentiment":"neutral","sentiment_score":0.3019763380289078}],"sentiment":"neutral","sentiment_score":0.14299645913498743,"num_words":7,"start":103.37294,"end":106.35294}]}}]},{"alternatives":[{"transcript":"Hello. Speaking. Hello. Yeah. Yeah. Good. Thanks. Mhmm. Yep. Mhmm. Mhmm. Yep. Yep. Yeah. Look. So we we do all of our stuff internally anyway. Look. We're a small team. We're actually a tech company ourselves. So we're not actually we don't do shared services or anything like that. We actually build technology. So the guys in the team actually manage the the administration. We don't have many staff either. So, yeah, it's probably, you know, from our side of things, probably not really what we need. Yeah. Okay. Okay. Alright. Great. 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Speaking. Hello. Yeah. Yeah.\n\nGood. Thanks. Mhmm. Yep. Mhmm.\n\nMhmm. Yep. Yep. Yeah. Look.\n\nSo we we do all of our stuff internally anyway. Look. We're a small team. We're actually a tech company ourselves. So we're not actually we don't do shared services or anything like that.\n\nWe actually build technology. So the guys in the team actually manage the the administration. We don't have many staff either. So, yeah, it's probably, you know, from our side of things, probably not really what we need. Yeah.\n\nOkay. Okay. Alright. Great. 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Speaking.\n\nChannel 0: Yeah. Good afternoon. David, it's Ronald from Cloud Solution IT. How are\n\nChannel 1: Hello.\n\nChannel 0: you doing\n\nChannel 1: Yeah.\n\nChannel 0: today?\n\nChannel 1: Yeah. Good. Thanks.\n\nChannel 0: Alright. Okay. That's wonderful. David, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And\n\nChannel 1: Mhmm.\n\nChannel 0: during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name\n\nChannel 1: Yep.\n\nChannel 0: of the company again, David, it's Cloud Solution IT. We are a managed service provider.\n\nChannel 1: Mhmm.\n\nChannel 0: We are also\n\nChannel 1: Mhmm.\n\nChannel 0: Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and\n\nChannel 1: Yep.\n\nChannel 0: recovery, AirPoint, Manage three sixty five, Power BI, and many more. 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you.","start":105.61294,"end":106.35294,"sentiment":"neutral","sentiment_score":0.3019763380289078}],"sentiment":"neutral","sentiment_score":0.18700277507305146,"channel":0,"num_words":5,"start":103.85294,"end":106.35294},{"sentences":[{"text":"Alright.","start":105.93294,"end":106.43294,"sentiment":"neutral","sentiment_score":0.2035669982433319},{"text":"Great.","start":106.65293,"end":107.15293,"sentiment":"positive","sentiment_score":0.3530147671699524},{"text":"Bye.","start":107.21294,"end":107.71294,"sentiment":"neutral","sentiment_score":0.13501110672950745}],"sentiment":"neutral","sentiment_score":0.23053095738093057,"channel":1,"num_words":3,"start":105.93294,"end":107.71294}]},"summary":{"result":"success","short":"The customer, Ronald, is calling Cloud Solutions IT to introduce their company and services. He explains that they are a managed service provider and Microsoft's trusted partner. The customer suggests an introductory meeting with the CTO to introduce the company and mentions that they are a small team and do not offer shared services. The agent agrees to the meeting and notes that they do manage administration internally."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Speaking. Yeah. Good afternoon. David, it's Ronald from Cloud Solution IT. How are Hello. you doing Yeah. today? Yeah.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.15255731344223022},{"text":"Good. Thanks.","start_word":20,"end_word":21,"sentiment":"positive","sentiment_score":0.4846450984477997},{"text":"Alright.","start_word":22,"end_word":22,"sentiment":"neutral","sentiment_score":0.32676899433135986},{"text":"Okay. That's wonderful.","start_word":23,"end_word":25,"sentiment":"positive","sentiment_score":0.6097790002822876},{"text":"David, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And Mhmm. during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name Yep. of the company again, David, it's Cloud Solution IT. We are a managed service provider. Mhmm. We are also Mhmm. Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and Yep. recovery, AirPoint, Manage three sixty five, Power BI, and many more. And reason for my call today, David, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And Yep. we're hoping, sir, that you have an available time next month, maybe on first or second week of October. Yeah. Look. Mhmm. So we we do all of our stuff internally anyway. Look. We're a small team. We're actually a tech company ourselves. So we're not actually we don't do shared services Mhmm. or anything like that. We actually build technology. So the guys in the team actually manage the the administration. We don't have many staff either. So, yeah, it's probably, you know, from our side of things, probably not really what we need. Yeah. Yes, sir. I understand. Okay. Alright. Okay. No no Okay. no worries, David. Thank you. Alright.","start_word":26,"end_word":266,"sentiment":"neutral","sentiment_score":0.012390686199069025},{"text":"Great.","start_word":267,"end_word":267,"sentiment":"positive","sentiment_score":0.3530147671699524},{"text":"Bye.","start_word":268,"end_word":268,"sentiment":"neutral","sentiment_score":0.1805240511894226}],"average":{"sentiment":"neutral","sentiment_score":0.044182292202062774}}}}