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Good afternoon, Samuel. Oh, okay. Okay. I'm so sorry.\n\nI didn't know that you were putting. Alright. Alright, Samuel. I'm so sorry for that. No.\n\nMhmm. Mhmm. No. We're just following up. You didn't have to get mad.\n\nI'm just following up. Okay? I didn't know that you were sleeping, and you can you can talk to me because I didn't know you were sleeping. I'm just following up. I'm just doing my job here to follow-up all the customers.\n\nMhmm. Mhmm. 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They threaten to pay the invoice if they don't receive confirmation that they will receive it. The customer is distracted by their work and talks about wanting to leave. They eventually ask the agent to confirm if they paid and if they will receive the invoice."},"intents":{"segments":[{"text":"I got the fucking invoice. Why you why you disturbing? I'm sleeping. So I know that I had to pay you. I will pay it. So don't disturb every five minutes. Oh, okay. Okay.","start_word":6,"end_word":39,"intents":[{"intent":"Discuss payment issue","confidence_score":0.00035135876}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Good afternoon, Samuel. Yeah.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":-0.0062565989792346954},{"text":"I got the fucking invoice. 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