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this?","start":11.84,"end":12.58,"sentiment":"neutral","sentiment_score":0.031925140880048275},{"text":"Yeah.","start":13.735,"end":14.054999,"sentiment":"neutral","sentiment_score":0.05948119983077049}],"sentiment":"neutral","sentiment_score":0.05482530244626105,"channel":1,"num_words":8,"start":9.5199995,"end":14.054999},{"sentences":[{"text":"Hang on.","start":14.054999,"end":14.455,"sentiment":"neutral","sentiment_score":0.049059582874178886},{"text":"Give me another thirty seconds, 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for you.","start":17.255,"end":18.154999,"sentiment":"positive","sentiment_score":0.46053407589594525},{"text":"Jason, you there?","start":21.175,"end":22.314999,"sentiment":"neutral","sentiment_score":0.09531734759608905}],"sentiment":"neutral","sentiment_score":0.27792571174601716,"channel":1,"num_words":6,"start":17.255,"end":22.314999},{"sentences":[{"text":"Yeah.","start":22.494999,"end":22.735,"sentiment":"neutral","sentiment_score":0.12498186528682707},{"text":"I'm here.","start":22.735,"end":23.395,"sentiment":"neutral","sentiment_score":0.12472794204950333}],"sentiment":"neutral","sentiment_score":0.12481258312861125,"channel":0,"num_words":3,"start":22.494999,"end":23.395},{"sentences":[{"text":"Yeah.","start":23.494999,"end":23.735,"sentiment":"neutral","sentiment_score":0.07801349461078644},{"text":"Can you give me another thirty seconds?","start":23.735,"end":25.335,"sentiment":"neutral","sentiment_score":0.025330297648906708},{"text":"I'm just about 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have another minute if you want.","start":26.849998,"end":28.789999,"sentiment":"neutral","sentiment_score":0.010831652209162712}],"sentiment":"neutral","sentiment_score":0.010831652209162712,"channel":0,"num_words":7,"start":26.849998,"end":28.789999},{"sentences":[{"text":"Yeah.","start":29.039999,"end":29.28,"sentiment":"neutral","sentiment_score":0.02994341030716896},{"text":"I'm just waiting for the last cycle to finish.","start":29.28,"end":31.36,"sentiment":"neutral","sentiment_score":-0.004852381845315297},{"text":"Give me about","start":31.36,"end":32.260002,"sentiment":"neutral","sentiment_score":0.0019018898407618205}],"sentiment":"neutral","sentiment_score":-0.0006171043675679427,"channel":1,"num_words":13,"start":29.039999,"end":32.260002},{"sentences":[{"text":"Okay.","start":31.89,"end":32.39,"sentiment":"neutral","sentiment_score":0.03392571955919266}],"sentiment":"neutral","sentiment_score":0.03392571955919266,"channel":0,"num_words":1,"start":31.89,"end":32.39},{"sentences":[{"text":"couple of couple of minutes, and I'll call you back.","start":32.32,"end":34.58,"sentiment":"neutral","sentiment_score":0.01848742235451937}],"sentiment":"neutral","sentiment_score":0.01848742235451937,"channel":1,"num_words":10,"start":32.32,"end":34.58},{"sentences":[{"text":"No problem, mate.","start":34.69,"end":35.57,"sentiment":"neutral","sentiment_score":0.271691232919693},{"text":"Alright.","start":35.57,"end":36.07,"sentiment":"neutral","sentiment_score":0.18442144989967343}],"sentiment":"neutral","sentiment_score":0.2498737871646881,"channel":0,"num_words":4,"start":34.69,"end":36.07},{"sentences":[{"text":"Oh, excuse me.","start":36.239998,"end":36.88,"sentiment":"neutral","sentiment_score":0.11492706090211868},{"text":"Thank you.","start":36.88,"end":37.62,"sentiment":"positive","sentiment_score":0.5017709732055664}],"sentiment":"neutral","sentiment_score":0.26966462582349776,"channel":1,"num_words":5,"start":36.239998,"end":37.62},{"sentences":[{"text":"Bye.","start":37.25,"end":37.75,"sentiment":"neutral","sentiment_score":0.20358839631080627}],"sentiment":"neutral","sentiment_score":0.20358839631080627,"channel":0,"num_words":1,"start":37.25,"end":37.75}]},"summary":{"result":"success","short":"A customer named Jason calls an agent and is put on hold briefly before being interrupted by someone trying to finish some work. The customer eventually gets on the call but is interrupted by someone trying to finish another task before they can talk for a few minutes and ultimately decide to end the call."},"intents":{"segments":[{"text":"I'm just about finished. I'm Yeah. just You waiting. can have another minute if you want. Yeah. I'm just waiting for the last cycle to finish. Give me about Okay. couple of couple of minutes, and I'll call you back. No problem, mate. Alright.","start_word":45,"end_word":88,"intents":[{"intent":"Confirm completion","confidence_score":0.01306941}]},{"text":"I'm just waiting for the last cycle to finish. Give me about Okay. couple of couple of minutes, and I'll call you back. No problem, mate.","start_word":62,"end_word":87,"intents":[{"intent":"Wait for final cycle","confidence_score":0.06502317}]},{"text":"couple of couple of minutes, and I'll call you back. No problem, mate.","start_word":75,"end_word":87,"intents":[{"intent":"Reject callback","confidence_score":0.000028413864}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi, mate. Yes? Hi. Is this Jason? Is this? Yeah. Hang on. Give me another thirty seconds, man. I'm Yeah, just mate.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.08321511000394821},{"text":"finishing You're something good. off for you.","start_word":24,"end_word":30,"sentiment":"positive","sentiment_score":0.48449817299842834},{"text":"Jason, you there? Yeah. I'm here. Yeah. Can you give me another thirty seconds? I'm just about finished. I'm Yeah. just You waiting. can have another minute if you want. Yeah. I'm just waiting for the last cycle to finish. Give me about Okay. couple of couple of minutes, and I'll call you back. No problem, mate. Alright. Oh, excuse me.","start_word":31,"end_word":91,"sentiment":"neutral","sentiment_score":0.05734104663133621},{"text":"Thank you.","start_word":92,"end_word":93,"sentiment":"positive","sentiment_score":0.48925358057022095},{"text":"Bye.","start_word":94,"end_word":94,"sentiment":"neutral","sentiment_score":0.2715703845024109}],"average":{"sentiment":"neutral","sentiment_score":0.10750629055884577}}}}