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morning. Thank you so much for calling your account. How may I help you today? Thank you. One moment, please.\n\nAnd may I have your name, please? Nice to have you on the line, mister Fisher. How may I help you today? Yeah. Yeah.\n\nWe Shirley, we appreciate your call, and you are top on your bill. I do see in here that the direct debit is automatically set up on your account, and I could see in here that the payment has been processed already March 8 yesterday, and payment receipt has been sent to your email as well. Yeah. Today. Just today.\n\nAnd also, just to confirm, you've already paid your current invoice. So if you take a look your account, you will see a balance of $69.95. This is just an error on our end due to the server restoration, and our back end IT team is still trying to fix this issue. But I can confirm that your payment for this month has already been processed and successfully sent you the payment receipt. Okay?\n\nMhmm. Yes. That's correct. So moving forward, it will be automatically processed. Mhmm.\n\nAnd thank you for verifying on our end. Anything else that I may help you? Alright. Perfect. You're welcome.\n\nAnd thank you for calling Airtel. Have a good one, and be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.04,"end":1.76,"sentiment":"positive","sentiment_score":0.4276362806558609},{"text":"Thank you so much for calling your account.","start":1.76,"end":3.86,"sentiment":"positive","sentiment_score":0.6707005798816681},{"text":"How may I help you today?","start":4.0,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5195662130912145},{"text":"Thank you.","start":22.215,"end":22.775,"sentiment":"positive","sentiment_score":0.3573421239852905},{"text":"One moment, please.","start":22.775,"end":23.914999,"sentiment":"neutral","sentiment_score":0.18041295806566873}],"sentiment":"positive","sentiment_score":0.5044856000514257,"num_words":21,"start":1.04,"end":23.914999},{"sentences":[{"text":"And may I have your name, please?","start":31.009998,"end":32.55,"sentiment":"neutral","sentiment_score":0.07278786759291377},{"text":"Nice to have you on the line, mister 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Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Yeah. Hi. Morning. It's Peter. Could you have a look at my account number?\n\nIt's 1763374207990.\n\nChannel 0: Thank you. One moment, please. And may I have your name, please?\n\nChannel 1: It's Peter Fisher, f I s h e r.\n\nChannel 0: Nice to have you on the line, mister Fisher. How may I help you today?\n\nChannel 1: Look. I just wanna check. I I I I think I set up direct debit to pay my bill, but I just I wasn't sure because I was dealing with a a few a few different things. Can\n\nChannel 0: Yeah.\n\nChannel 1: you\n\nChannel 0: Yeah.\n\nChannel 1: just\n\nChannel 0: We\n\nChannel 1: check for me?\n\nChannel 0: Shirley, we appreciate your call, and you are top on your bill. I do see in here that the direct debit is automatically set up on your account, and I could see in here that the payment has been processed already March 8 yesterday, and payment receipt has been sent to your email as\n\nChannel 1: Email.\n\nChannel 0: well.\n\nChannel 1: Oh, okay.\n\nChannel 0: Yeah. Today.\n\nChannel 1: Oh,\n\nChannel 0: Just today.\n\nChannel 1: okay.\n\nChannel 0: And also, just to confirm, you've already paid your current invoice. So if you take a look your account, you will see a balance of $69.95. This is just an error on our end due to the server restoration, and our back end IT team is still trying to fix this issue. But I can\n\nChannel 1: Okay.\n\nChannel 0: confirm that your payment for this month has already been processed and successfully\n\nChannel 1: Yep.\n\nChannel 0: sent you the payment receipt. Okay?\n\nChannel 1: Yep. Yep. 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Airtel.","start":133.775,"end":134.675,"sentiment":"neutral","sentiment_score":0.21179262548685074},{"text":"Have","start":134.735,"end":134.89499,"sentiment":"neutral","sentiment_score":0.2045578509569168}],"sentiment":"neutral","sentiment_score":0.20938103397687277,"channel":0,"num_words":3,"start":133.775,"end":134.89499},{"sentences":[{"text":"Yep.","start":134.755,"end":135.255,"sentiment":"neutral","sentiment_score":0.26177263259887695}],"sentiment":"neutral","sentiment_score":0.26177263259887695,"channel":1,"num_words":1,"start":134.755,"end":135.255},{"sentences":[{"text":"a good one, and be safe.","start":134.89499,"end":136.25499,"sentiment":"positive","sentiment_score":0.36474313338597614},{"text":"Bye bye.","start":136.25499,"end":136.95288,"sentiment":"neutral","sentiment_score":0.16319254785776138}],"sentiment":"neutral","sentiment_score":0.31435548700392246,"channel":0,"num_words":8,"start":134.89499,"end":136.95288},{"sentences":[{"text":"Bye 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The agent, Shirley, confirmed that the payment was successfully processed and sent a receipt. The agent also confirmed that the payment is set to be processed for ongoing payments."},"intents":{"segments":[{"text":"It's Peter. Could you have a look at my account number?","start_word":19,"end_word":29,"intents":[{"intent":"Check account","confidence_score":0.46120664}]},{"text":"I just wanna check. I I I I think I set up direct debit to pay my bill, but I just I wasn't sure because I was dealing with a a few a few different things. Can Yeah.","start_word":69,"end_word":106,"intents":[{"intent":"Check billing","confidence_score":0.00025403034}]},{"text":"confirm that your payment for this month has already been processed and successfully Yep.","start_word":234,"end_word":247,"intents":[{"intent":"Confirm payment","confidence_score":0.18858165},{"intent":"Confirm payment status","confidence_score":0.017978393}]},{"text":"confirm that your payment for this month has already been processed and successfully Yep. sent you the payment receipt. Okay? Yep.","start_word":234,"end_word":254,"intents":[{"intent":"Verify payment","confidence_score":0.055640224}]},{"text":"Perfect.","start_word":319,"end_word":319,"intents":[{"intent":"Express gratitude","confidence_score":0.102827966}]}]},"sentiments":{"segments":[{"text":"Good morning. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.5760744214057922},{"text":"Yeah. Hi. Morning. It's Peter. Could you have a look at my account number? It's 1763374207990.","start_word":16,"end_word":31,"sentiment":"neutral","sentiment_score":0.05091673508286476},{"text":"Thank you.","start_word":32,"end_word":33,"sentiment":"positive","sentiment_score":0.3430636525154114},{"text":"One moment, please. And may I have your name, please? It's Peter Fisher, f I s h e r.","start_word":34,"end_word":52,"sentiment":"neutral","sentiment_score":0.07838056981563568},{"text":"Nice to have you on the line, mister Fisher. How may I help you today?","start_word":53,"end_word":67,"sentiment":"positive","sentiment_score":0.5731195211410522},{"text":"Look. I just wanna check. I I I I think I set up direct debit to pay my bill, but I just I wasn't sure because I was dealing with a a few a few different things. Can Yeah. you Yeah. just We check for me?","start_word":68,"end_word":113,"sentiment":"neutral","sentiment_score":-0.02371012419462204},{"text":"Shirley, we appreciate your call, and you are top on your bill.","start_word":114,"end_word":125,"sentiment":"positive","sentiment_score":0.3457639813423157},{"text":"I do see in here that the direct debit is automatically set up on your account, and I could see in here that the payment has been processed already March 8 yesterday, and payment receipt has been sent to your email as Email. well. Oh, okay. Yeah. Today. Oh, Just today. okay. And also, just to confirm, you've already paid your current invoice. So if you take a look your account, you will see a balance of $69.95. This is just an error on our end due to the server restoration, and our back end IT team is still trying to fix this issue. But I can Okay. confirm that your payment for this month has already been processed and successfully Yep. sent you the payment receipt. Okay? Yep. Yep. And the direct debit is Mhmm. all set up for ongoing Yes. payments. That's correct. So Yeah. moving Yep. forward, it will be automatically processed. Yep. That's fine. Mhmm. I I thought I'd done it. I just wasn't sure. Yep. And thank Okay. you for verifying on our end. Anything Alright. else that I may help you? No. That's all. Thank you. Alright.","start_word":126,"end_word":318,"sentiment":"neutral","sentiment_score":0.04966280236840248},{"text":"Perfect. You're welcome. Thank And you.","start_word":319,"end_word":324,"sentiment":"positive","sentiment_score":0.34507375955581665},{"text":"thank you Bye for bye. calling Airtel. Have Yep.","start_word":325,"end_word":333,"sentiment":"neutral","sentiment_score":0.26706352829933167},{"text":"a good one, and be safe.","start_word":334,"end_word":339,"sentiment":"positive","sentiment_score":0.3644680082798004},{"text":"Bye bye. Bye bye. Bye.","start_word":340,"end_word":344,"sentiment":"neutral","sentiment_score":0.13281676173210144}],"average":{"sentiment":"neutral","sentiment_score":0.11527064538771106}}}}