{"metadata":{"transaction_key":"deprecated","request_id":"01a01736-3573-72c0-8446-9a07d5679f8c","sha256":"ce03d1e404e899b7978ef28697dc3b26eb50f15cc3a20d0ab539be54aa7841d0","created":"2026-08-18T23:30:24.834Z","duration":27.575937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"61478707491 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","confidence":1.0,"words":[{"word":"61478707491","start":2.32,"end":11.46,"confidence":0.99991125,"punctuated_word":"61478707491","sentiment":"negative","sentiment_score":-0.5631363391876221},{"word":"isn't","start":11.84,"end":12.16,"confidence":0.99560547,"punctuated_word":"isn't","sentiment":"negative","sentiment_score":-0.7959359884262085},{"word":"available","start":12.16,"end":12.66,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.7549911141395569},{"word":"right","start":12.719999,"end":12.88,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.7573395371437073},{"word":"now","start":12.88,"end":13.38,"confidence":1.0,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.7406409978866577},{"word":"please","start":13.535,"end":13.855,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5286182761192322},{"word":"leave","start":13.855,"end":13.934999,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.4421389698982239},{"word":"a","start":13.934999,"end":14.095,"confidence":0.99902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.490598201751709},{"word":"detailed","start":14.095,"end":14.575,"confidence":0.99902344,"punctuated_word":"detailed","sentiment":"negative","sentiment_score":-0.4085739254951477},{"word":"message","start":14.575,"end":15.055,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.4206776022911072},{"word":"after","start":15.055,"end":15.295,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.25061482191085815},{"word":"the","start":15.295,"end":15.535,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.41608068346977234},{"word":"tone","start":15.535,"end":16.015,"confidence":0.9995117,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.3328395187854767},{"word":"when","start":16.015,"end":16.255,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.10373177379369736},{"word":"you","start":16.255,"end":16.415,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14106310904026031},{"word":"have","start":16.415,"end":16.575,"confidence":0.98828125,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10359959304332732},{"word":"finished","start":16.575,"end":16.895,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.15582668781280518},{"word":"recording","start":16.895,"end":17.395,"confidence":0.99853516,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.14356729388237},{"word":"you","start":17.455,"end":17.615,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09625303745269775},{"word":"may","start":17.615,"end":17.775,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.0963916927576065},{"word":"hang","start":17.775,"end":17.935,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.08500045537948608},{"word":"up","start":17.935,"end":18.255,"confidence":0.7783203,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.07688233256340027},{"word":"or","start":18.255,"end":18.494999,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.09641800075769424},{"word":"press","start":18.494999,"end":18.735,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.10263372957706451},{"word":"1","start":18.735,"end":18.975,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.057334404438734055},{"word":"for","start":18.975,"end":19.215,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.05240548029541969},{"word":"more","start":19.215,"end":19.375,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.05956856161355972},{"word":"options","start":19.375,"end":19.875,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.059136997908353806}],"paragraphs":{"transcript":"\n61478707491 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"61478707491 isn't available right now.","start":2.32,"end":13.38,"sentiment":"negative","sentiment_score":-0.7224087953567505},{"text":"Please leave a detailed message after the tone.","start":13.535,"end":16.015,"sentiment":"negative","sentiment_score":-0.4112677499651909},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":16.015,"end":19.875,"sentiment":"neutral","sentiment_score":-0.09532087668776512}],"sentiment":"neutral","sentiment_score":-0.2975713973864913,"num_words":28,"start":2.32,"end":19.875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 61478707491 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"61478707491 isn't available right now.","start":2.32,"end":13.38,"sentiment":"negative","sentiment_score":-0.7224087953567505},{"text":"Please leave a detailed message after the tone.","start":13.535,"end":16.015,"sentiment":"negative","sentiment_score":-0.4112677499651909},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":16.015,"end":19.875,"sentiment":"neutral","sentiment_score":-0.09532087668776512}],"sentiment":"neutral","sentiment_score":-0.2975713973864913,"channel":1,"num_words":28,"start":2.32,"end":19.875}]},"summary":{"result":"success","short":"61478707491 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start_word":13,"end_word":27,"intents":[{"intent":"Leave message","confidence_score":0.5063804}]}]},"sentiments":{"segments":[{"text":"61478707491 isn't available right now. Please leave a detailed message after the tone.","start_word":0,"end_word":12,"sentiment":"negative","sentiment_score":-0.5695731043815613},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start_word":13,"end_word":27,"sentiment":"neutral","sentiment_score":-0.09776340425014496}],"average":{"sentiment":"negative","sentiment_score":-0.36736892518543063}}}}