{"metadata":{"transaction_key":"deprecated","request_id":"019f8d4e-7083-7b10-b89a-354345646c49","sha256":"4d4717cb76ad128ad245433c925bab6c4fdf557ccde620f68c383dea0bb6cd2a","created":"2026-07-23T04:49:17.966Z","duration":8.135938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":16,"output_tokens":16},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":16,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi there, honey. Thanks for calling. How can I help you today?","confidence":1.0,"words":[{"word":"hi","start":4.88,"end":5.12,"confidence":0.9980469,"punctuated_word":"Hi","sentiment":"positive","sentiment_score":0.6128407716751099},{"word":"there","start":5.12,"end":5.3599997,"confidence":0.99902344,"punctuated_word":"there,","sentiment":"positive","sentiment_score":0.705167293548584},{"word":"honey","start":5.3599997,"end":5.6,"confidence":0.967041,"punctuated_word":"honey.","sentiment":"positive","sentiment_score":0.7401230335235596},{"word":"thanks","start":5.6,"end":5.8399997,"confidence":1.0,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.906089961528778},{"word":"for","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.8651489615440369},{"word":"calling","start":6.0,"end":6.3999996,"confidence":1.0,"punctuated_word":"calling.","sentiment":"positive","sentiment_score":0.8406554460525513},{"word":"how","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.8582218885421753},{"word":"can","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.8091540336608887},{"word":"i","start":6.72,"end":6.7999997,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.8492289185523987},{"word":"help","start":6.7999997,"end":7.04,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.8016610741615295},{"word":"you","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7748493552207947},{"word":"today","start":7.2,"end":7.7,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.4576058387756348}],"paragraphs":{"transcript":"\nHi there, honey. Thanks for calling. How can I help you today?","paragraphs":[{"sentences":[{"text":"Hi there, honey.","start":4.88,"end":5.6,"sentiment":"positive","sentiment_score":0.6860436995824178},{"text":"Thanks for calling.","start":5.6,"end":6.3999996,"sentiment":"positive","sentiment_score":0.8706314563751221},{"text":"How can I help you today?","start":6.3999996,"end":7.7,"sentiment":"positive","sentiment_score":0.7584535181522369}],"sentiment":"positive","sentiment_score":0.7683955480655035,"num_words":12,"start":4.88,"end":7.7}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi there, honey. Thanks for calling. How can I help you today?","paragraphs":[{"sentences":[{"text":"Hi there, honey.","start":4.88,"end":5.6,"sentiment":"positive","sentiment_score":0.6860436995824178},{"text":"Thanks for calling.","start":5.6,"end":6.3999996,"sentiment":"positive","sentiment_score":0.8706314563751221},{"text":"How can I help you today?","start":6.3999996,"end":7.7,"sentiment":"positive","sentiment_score":0.7584535181522369}],"sentiment":"positive","sentiment_score":0.7683955480655035,"channel":1,"num_words":12,"start":4.88,"end":7.7}]},"summary":{"result":"success","short":"Hi there, honey. Thanks for calling. How can I help you today?"},"intents":{"segments":[{"text":"How can I help you today?","start_word":6,"end_word":11,"intents":[{"intent":"Help customer","confidence_score":0.16866608}]}]},"sentiments":{"segments":[{"text":"Hi there, honey. Thanks for calling. How can I help you today?","start_word":0,"end_word":11,"sentiment":"positive","sentiment_score":0.7761114239692688}],"average":{"sentiment":"positive","sentiment_score":0.7761114239692688}}}}