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There's a pending medical doctor's report, and the GP said that they can't find the email. Jamie is the account manager or successor. And I was wanting to find out when the email was sent and confirm it was sent to the right email address. Blah blah blah. Sure do. 548851. Yep. It is Paul Kerin, k e r I n. And his date of birth sorry. I was not expecting him to call, and I haven't pulled up all of his stuff. His date of birth is 05/01/1982. Forty four Hakea Avenue, Belarus twenty eighty five. Okay. Larissa. Thank you, darling. I'm just I'm holding that line. Yes. What do you have in your calendar? Yes. What? What? What do you call? Yeah. No. You're okay. Give me one second, Jamie. Sorry. One box. Yeah. Is that okay? And then just pay with me later. And then just pay with me when you get home. Yeah. Sorry. I have to do this. Yeah. Let's do that. You get Tommy. Hey, Jamie. Sorry. Paul Karen. He just gave me a call. He's at the doctors right now, and they just wanted to know what date you sent the email through to them with respect to the, like, doctor's and what email you sent it to. Okay. Yes. Okay. Yep. Since since the since the since he's at the since he's at the GP, are we able to just get the GP that sent more is better than less? Right? Yep. Yep. Yep. Okay. Is that is, like, is it just a med certificate that they're needing, or is it, like, a specific form? Yeah. Yep. Yep. Okay. So it's a so it's it's sort of like an extended medical certificate of, like, his surgery was on date. Did you ever send an email to the family medical Okay. Do you know when yeah. Do you know when UHC sent it? Okay. Okay. Yep. Yep. Are you just because I don't wanna try and give this to you thirdhand, are you able to give him a call right now? I guess, relay because he's at at the doctors now. Are you able to give him a call and relay what he needs to provide? Okay. That was yeah. So they get the yeah. Statement. Yeah. Because it's while he's at the doctor getting, like, the getting the med cert to extend his time off work, if he can include in there the the statement on his neck manipulation. Yeah. Alright. So are you comfortable to have that call and get that included in the med cert? Alright. Perfect. Alright. Cool. I'll leave that with you to give him a call right now, and I'll follow him up in Sorry, Tanal. Cool. So I'll what I said was I'll leave that with you if you call him now, and and I'll fill him up later. Perfect. Thanks, Jamie. Will do. 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Yeah. We can do that. Hi, Amy. My name is Larissa from OP Financial.\n\nI have a client who's currently going through a claim. He's currently at the GP. There's a pending medical doctor's report, and the GP said that they can't find the email. Jamie is the account manager or successor. And I was wanting to find out when the email was sent and confirm it was sent to the right email address.\n\nBlah blah blah. Sure do. 548851. Yep. It is Paul Kerin, k e r I n.\n\nAnd his date of birth sorry. I was not expecting him to call, and I haven't pulled up all of his stuff. His date of birth is 05/01/1982. Forty four Hakea Avenue, Belarus twenty eighty five. Okay.\n\nLarissa. Thank you, darling. I'm just I'm holding that line. Yes. What do you have in your calendar?\n\nYes. What? What? What do you call? Yeah.\n\nNo. You're okay. Give me one second, Jamie. Sorry. One box.\n\nYeah. Is that okay? And then just pay with me later. And then just pay with me when you get home. Yeah.\n\nSorry. I have to do this. Yeah. Let's do that. You get Tommy.\n\nHey, Jamie. Sorry. Paul Karen. He just gave me a call. He's at the doctors right now, and they just wanted to know what date you sent the email through to them with respect to the, like, doctor's and what email you sent it to.\n\nOkay. Yes. Okay. Yep. Since since the since the since he's at the since he's at the GP, are we able to just get the GP that sent more is better than less?\n\nRight? Yep. Yep. Yep. Okay.\n\nIs that is, like, is it just a med certificate that they're needing, or is it, like, a specific form? Yeah. Yep. Yep. Okay.\n\nSo it's a so it's it's sort of like an extended medical certificate of, like, his surgery was on date. Did you ever send an email to the family medical Okay. Do you know when yeah. Do you know when UHC sent it? Okay.\n\nOkay. Yep. Yep. Are you just because I don't wanna try and give this to you thirdhand, are you able to give him a call right now? I guess, relay because he's at at the doctors now.\n\nAre you able to give him a call and relay what he needs to provide? Okay. That was yeah. So they get the yeah. Statement.\n\nYeah. Because it's while he's at the doctor getting, like, the getting the med cert to extend his time off work, if he can include in there the the statement on his neck manipulation. Yeah. Alright. So are you comfortable to have that call and get that included in the med cert?\n\nAlright. Perfect. Alright. Cool. I'll leave that with you to give him a call right now, and I'll follow him up in Sorry, Tanal.\n\nCool. So I'll what I said was I'll leave that with you if you call him now, and and I'll fill him up later. Perfect. Thanks, Jamie. Will do.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yes.","start":13.92,"end":14.16,"sentiment":"neutral","sentiment_score":0.04968228191137314},{"text":"Yeah.","start":14.16,"end":14.48,"sentiment":"neutral","sentiment_score":0.044702861458063126},{"text":"We can do that.","start":14.48,"end":15.46,"sentiment":"neutral","sentiment_score":0.08394014090299606},{"text":"Hi, Amy.","start":59.34,"end":60.06,"sentiment":"neutral","sentiment_score":0.03210975602269173},{"text":"My name is Larissa from OP Financial.","start":60.06,"end":61.68,"sentiment":"neutral","sentiment_score":0.03593104385903904}],"sentiment":"neutral","sentiment_score":0.049725501736005144,"num_words":15,"start":13.92,"end":61.68},{"sentences":[{"text":"I have a client who's currently going through a claim.","start":62.54,"end":64.72,"sentiment":"neutral","sentiment_score":-0.012424192391335964},{"text":"He's currently at the 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box.","start":273.89,"end":274.69,"sentiment":"neutral","sentiment_score":-0.023652744479477406}],"sentiment":"neutral","sentiment_score":-0.045335176824168724,"num_words":11,"start":264.20502,"end":274.69},{"sentences":[{"text":"Yeah.","start":274.69,"end":275.19,"sentiment":"neutral","sentiment_score":0.024553950875997543},{"text":"Is that okay?","start":279.81003,"end":280.63,"sentiment":"neutral","sentiment_score":0.04041664861142635},{"text":"And then just pay with me later.","start":280.85,"end":283.35,"sentiment":"neutral","sentiment_score":0.00395196011023862},{"text":"And then just pay with me when you get home.","start":284.21002,"end":285.885,"sentiment":"neutral","sentiment_score":-0.00393066592514515},{"text":"Yeah.","start":287.08502,"end":287.58502,"sentiment":"neutral","sentiment_score":-0.028161194175481796}],"sentiment":"neutral","sentiment_score":0.004818171093409712,"num_words":22,"start":274.69,"end":287.58502},{"sentences":[{"text":"Sorry.","start":288.20502,"end":288.605,"sentiment":"neutral","sentiment_score":-0.1073116809129715},{"text":"I have to do this.","start":288.605,"end":289.665,"sentiment":"neutral","sentiment_score":-0.10537822991609573},{"text":"Yeah.","start":292.765,"end":293.165,"sentiment":"neutral","sentiment_score":-0.0008604228496551514},{"text":"Let's do that.","start":293.165,"end":293.885,"sentiment":"neutral","sentiment_score":0.006193761830218136},{"text":"You get Tommy.","start":293.885,"end":294.785,"sentiment":"neutral","sentiment_score":0.009605656377971172}],"sentiment":"neutral","sentiment_score":-0.04520499990142595,"num_words":13,"start":288.20502,"end":294.785},{"sentences":[{"text":"Hey, Jamie.","start":295.245,"end":295.965,"sentiment":"neutral","sentiment_score":0.01673954539000988},{"text":"Sorry.","start":295.965,"end":296.465,"sentiment":"neutral","sentiment_score":0.003262534737586975},{"text":"Paul Karen.","start":301.34,"end":302.16,"sentiment":"neutral","sentiment_score":0.002606574911624193},{"text":"He just gave me a call.","start":302.30002,"end":303.1,"sentiment":"neutral","sentiment_score":-0.008729218815763792},{"text":"He's at the doctors right now, and they just wanted to know what date you sent the email through to them with respect to the, like, doctor's and what email you sent it to.","start":303.1,"end":317.715,"sentiment":"neutral","sentiment_score":-0.019160042352536145}],"sentiment":"neutral","sentiment_score":-0.014708043945332368,"num_words":45,"start":295.245,"end":317.715},{"sentences":[{"text":"Okay.","start":345.615,"end":346.115,"sentiment":"neutral","sentiment_score":-0.03248103708028793},{"text":"Yes.","start":372.135,"end":372.635,"sentiment":"neutral","sentiment_score":0.025949353352189064},{"text":"Okay.","start":391.465,"end":391.965,"sentiment":"neutral","sentiment_score":-0.061733320355415344},{"text":"Yep.","start":413.36002,"end":413.86002,"sentiment":"neutral","sentiment_score":0.10272326320409776},{"text":"Since since the since the since he's at the since he's at the GP, are we able to just get the GP that sent more is better than less?","start":432.6,"end":440.38,"sentiment":"neutral","sentiment_score":-0.03586807461648152}],"sentiment":"neutral","sentiment_score":-0.03047623953810244,"num_words":33,"start":345.615,"end":440.38},{"sentences":[{"text":"Right?","start":440.6,"end":441.1,"sentiment":"neutral","sentiment_score":0.03405189886689186},{"text":"Yep.","start":452.585,"end":453.085,"sentiment":"neutral","sentiment_score":0.02420637756586075},{"text":"Yep.","start":457.85,"end":458.35,"sentiment":"neutral","sentiment_score":-0.013327172957360744},{"text":"Yep.","start":472.54498,"end":473.04498,"sentiment":"neutral","sentiment_score":-0.2170608639717102},{"text":"Okay.","start":475.10498,"end":475.60498,"sentiment":"neutral","sentiment_score":-0.1971648335456848}],"sentiment":"neutral","sentiment_score":-0.07385891880840063,"num_words":5,"start":440.6,"end":475.60498},{"sentences":[{"text":"Is that is, like, is it just a med certificate that they're needing, or is it, like, a specific form?","start":479.78,"end":484.04,"sentiment":"neutral","sentiment_score":-0.09876757562160492},{"text":"Yeah.","start":516.64996,"end":517.14996,"sentiment":"neutral","sentiment_score":-0.09506068378686904},{"text":"Yep.","start":523.745,"end":524.245,"sentiment":"neutral","sentiment_score":-0.08448638767004013},{"text":"Yep.","start":532.305,"end":532.385,"sentiment":"neutral","sentiment_score":-0.04251238703727722},{"text":"Okay.","start":532.385,"end":532.785,"sentiment":"neutral","sentiment_score":-0.026061302050948143}],"sentiment":"neutral","sentiment_score":-0.09264467804071803,"num_words":24,"start":479.78,"end":532.785},{"sentences":[{"text":"So it's a so it's it's sort of like an extended medical certificate of, like, his surgery was on date.","start":532.785,"end":540.0,"sentiment":"neutral","sentiment_score":-0.05069698733277619},{"text":"Did you ever send an email to the family medical Okay.","start":543.18005,"end":553.625,"sentiment":"neutral","sentiment_score":-0.066451391374523},{"text":"Do you know when yeah.","start":553.625,"end":556.10504,"sentiment":"neutral","sentiment_score":-0.06467194631695747},{"text":"Do you know when UHC sent it?","start":556.10504,"end":557.805,"sentiment":"neutral","sentiment_score":-0.059863386409623284},{"text":"Okay.","start":558.825,"end":559.325,"sentiment":"neutral","sentiment_score":-0.04309580475091934}],"sentiment":"neutral","sentiment_score":-0.0575091884767806,"num_words":44,"start":532.785,"end":559.325},{"sentences":[{"text":"Okay.","start":568.92,"end":569.42,"sentiment":"neutral","sentiment_score":0.0392782986164093},{"text":"Yep.","start":573.16,"end":573.66,"sentiment":"neutral","sentiment_score":-0.043658170849084854},{"text":"Yep.","start":585.525,"end":586.025,"sentiment":"neutral","sentiment_score":0.017181525006890297},{"text":"Are you just because I don't wanna try and give this to you thirdhand, are you able to give him a call right now?","start":587.525,"end":593.305,"sentiment":"neutral","sentiment_score":-0.08434423819805185},{"text":"I guess, relay because he's at at the doctors now.","start":594.73,"end":598.91,"sentiment":"neutral","sentiment_score":-0.05821167267858982}],"sentiment":"neutral","sentiment_score":-0.07009667002067373,"num_words":37,"start":568.92,"end":598.91},{"sentences":[{"text":"Are you able to give him a call and relay what he needs to provide?","start":599.37,"end":603.55,"sentiment":"neutral","sentiment_score":-0.00746445320546627},{"text":"Okay.","start":610.90497,"end":611.40497,"sentiment":"neutral","sentiment_score":-0.0028118249028921127},{"text":"That was yeah.","start":629.88,"end":631.98,"sentiment":"neutral","sentiment_score":-0.012015992775559425},{"text":"So they get the yeah.","start":632.04,"end":635.02496,"sentiment":"neutral","sentiment_score":-0.01524851880967617},{"text":"Statement.","start":635.02496,"end":635.52496,"sentiment":"neutral","sentiment_score":-0.0005239741876721382}],"sentiment":"neutral","sentiment_score":-0.009103726781904697,"num_words":25,"start":599.37,"end":635.52496},{"sentences":[{"text":"Yeah.","start":635.58496,"end":636.08496,"sentiment":"neutral","sentiment_score":0.009156291373074056},{"text":"Because it's while he's at the doctor getting, like, the getting the med cert to extend his time off work, if he can include in there the the statement on his neck manipulation.","start":636.225,"end":647.91,"sentiment":"neutral","sentiment_score":0.01050829574127089},{"text":"Yeah.","start":650.37,"end":650.61,"sentiment":"neutral","sentiment_score":0.08363625407218933},{"text":"Alright.","start":650.61,"end":651.01,"sentiment":"neutral","sentiment_score":0.1692591905593872},{"text":"So are you comfortable to have that call and get that included in the med cert?","start":651.01,"end":655.19,"sentiment":"neutral","sentiment_score":0.19471899047493935}],"sentiment":"neutral","sentiment_score":0.0716217181358773,"num_words":52,"start":635.58496,"end":655.19},{"sentences":[{"text":"Alright.","start":661.34503,"end":661.66504,"sentiment":"neutral","sentiment_score":0.2872632145881653},{"text":"Perfect.","start":661.66504,"end":662.145,"sentiment":"positive","sentiment_score":0.4763701558113098},{"text":"Alright.","start":662.145,"end":662.645,"sentiment":"positive","sentiment_score":0.335487961769104},{"text":"Cool.","start":663.10504,"end":663.42505,"sentiment":"positive","sentiment_score":0.4994049072265625},{"text":"I'll leave that with you to give him a call right now, and I'll follow him up in Sorry, Tanal.","start":663.42505,"end":677.95996,"sentiment":"neutral","sentiment_score":0.22217162251472472}],"sentiment":"neutral","sentiment_score":0.2517482787370682,"num_words":24,"start":661.34503,"end":677.95996},{"sentences":[{"text":"Cool.","start":679.69995,"end":680.1,"sentiment":"neutral","sentiment_score":-0.08121266216039658},{"text":"So I'll what I said was I'll leave that with you if you call him now, and and I'll fill him up later.","start":680.1,"end":687.39996,"sentiment":"neutral","sentiment_score":0.03395635432199291},{"text":"Perfect.","start":689.8429,"end":690.2429,"sentiment":"positive","sentiment_score":0.7730526924133301},{"text":"Thanks, Jamie.","start":690.2429,"end":691.14294,"sentiment":"positive","sentiment_score":0.7615832090377808},{"text":"Will do.","start":694.0029,"end":694.82294,"sentiment":"positive","sentiment_score":0.35503989458084106}],"sentiment":"neutral","sentiment_score":0.12779594437572464,"num_words":29,"start":679.69995,"end":694.82294},{"sentences":[{"text":"Bye.","start":695.0429,"end":695.5429,"sentiment":"neutral","sentiment_score":-0.09730365127325058}],"sentiment":"neutral","sentiment_score":-0.09730365127325058,"num_words":1,"start":695.0429,"end":695.5429}]}}]},{"alternatives":[{"transcript":"Thank you for calling MetLife Australia. To help direct your call, please choose from the following options. If you're calling about an insurance application, please press 1. If you're calling about a claim, please press 2. For all other inquiries or if you're unsure which option to choose, please Please note this call will be recorded for quality, training, and assurance purposes. MetLife is committed to protecting your privacy and handling personal information in accordance with the privacy act 1988. For information on MetLife's privacy policy, such as how we collect, use, handle, and disclose personal information, visit our website at www.metlife.com.au. Thank you. We are transferring you now. All our representatives are currently on Welcome to MetLife. You have reached Amy. How can I help you today? Okay. Okay. What I wanna do, do you have the claim number there with you? I just need a quick security check. Yep. Okay. Just bear with me. I'm just gonna locate this claim. And can you just confirm with me the client's full name, date of birth? 05/01/1982. Perfect. And what was the address? 12 For Port. Alright. Perfect. Thank you so much. Okay. What I'm going to do and I'm so sorry. I missed your name at the beginning of this call. Larissa. Okay. I thought I did hear it, but I wasn't sure. Okay. Thanks, Larissa. What I'm gonna do is I'm gonna place you on a brief hold. I'm gonna connect you through to Jamie. You can. Alright. You're welcome. Hi, Larissa. You're speaking with Jamie in the claims team. How are you? Oh, sorry. It just cut out for a second there. There we go. No worries. Yep. No worries. So, actually, I spoke to Paul last night to say that I had sent it through to the GP. I've put it on hold at the moment, so that's why it hasn't gone to the GP because I need to have a a quick word with my senior to see if this is needed or not. Because I think from the notes, it looks like they want me to go to the chiropractor instead of the GP, instead. So I just need that's why I've put it on hold if it's not needed by the GP. Yeah. So that that is why I put it on hold. I'm just waiting to have a quick word with my senior in regards to it if that is needed from the GP or if we're redirecting it through to the chiropractor. Because I did see that yesterday, and I was like, oh gosh. Is that really needed from the GP? Because I know that he's sending me through a medical certificate to extend beyond the April because he's already had the surgery. So I'm just having a look at the email that he sent through to me. Excuse me. Sorry. I just put push away the speaker because of of sneezing. Yes. I believe that I don't need it from the GP, but I need to confirm that or my senior. He's just away at lunch at the moment to see if it is needed because I had two people work on it while I was away. And I wanna make sure that we're requesting all the information that we need if we do need the GPs sign off on it or if it's from the chiropractor. But I believe the chiropractor won't hold up anything in terms of assessment, but I need my senior just to confirm that. Or is it so what I can yeah. I'd I'd just yeah. Definitely. While he's at the GP, I did say to him I was like, if you can just get your GP to comment on your injury now to your lower back, like, what the relations relation is, even if it's just a written letter or a typed letter with the medical certificate just to say, hey. You know, this has nowhere has no relation to his lower back. It was aggravated by his the neck. Being manipulated by the chiropractor is nowhere related to the lower back at all. No. I'm sorry. I believe Paul was going there just to get an extension because I think the GP had written him off to off work to a certain date. Hold on. I'll just confirm that certain date that he gave. Yeah. So he had the doctor the GP had certified him unable to work up to the April 3. That's why Paul's there today because he's now had surgery, and he needs an extension now that he's had the surgery last week. So he was extending it. So I believe it's just a type of medical certificate, just a normal medical certificate just to say that he's had surgery and he needs this how much time off to recover, and then he will be reviewed on a certain date. Yeah. To the medical practice, not to the GP. So it's it's done through UHD. And it was just a one question to say I've actually withdrawn it from from the UHG portal. Yeah. Just because I wasn't sure if it was needed, and I didn't wanna get charged if it wasn't required. But I did tell Paul it was I just done this last night just because I reread the notes, and it wasn't indicated that we might not need it to say for the GP to comment on if it's related to his lower back, his neck injury. Yeah. I I just I wanna speak to my senior before I relay it just in case he he turns around and says, actually, we do need it. I I don't wanna say we don't need it and we do need it. What I can do is I can give Paul a call and see if he can get his if he can get his GP to comment on his neck injury to his lower back to see if it's anywhere a relation. Because that was the question that I had put put to the doctor as yeah. It was just the one question. Yeah. Yeah. So yeah. I I can definitely give him a call to get him to do that while he's at the GP. Yeah. Sure. Sorry, Larissa. Your phone's is crackling in and out in between when you okay. No worries. No worries. We'll talk soon, Marissa. Thanks. 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you for calling MetLife Australia. To help direct your call, please choose from the following options. If you're calling about an insurance application, please press 1. If you're calling about a claim, please press 2. For all other inquiries or if you're unsure which option to choose, please Please note this call will be recorded for quality, training, and assurance purposes.\n\nMetLife is committed to protecting your privacy and handling personal information in accordance with the privacy act 1988. For information on MetLife's privacy policy, such as how we collect, use, handle, and disclose personal information, visit our website at www.metlife.com.au. Thank you. We are transferring you now. All our representatives are currently on Welcome to MetLife.\n\nYou have reached Amy. How can I help you today? Okay. Okay. What I wanna do, do you have the claim number there with you?\n\nI just need a quick security check. Yep. Okay. Just bear with me. I'm just gonna locate this claim.\n\nAnd can you just confirm with me the client's full name, date of birth? 05/01/1982. Perfect. And what was the address? 12 For Port.\n\nAlright. Perfect. Thank you so much. Okay. What I'm going to do and I'm so sorry.\n\nI missed your name at the beginning of this call. Larissa. Okay. I thought I did hear it, but I wasn't sure. Okay.\n\nThanks, Larissa. What I'm gonna do is I'm gonna place you on a brief hold. I'm gonna connect you through to Jamie. You can. Alright.\n\nYou're welcome. Hi, Larissa. You're speaking with Jamie in the claims team. How are you? Oh, sorry.\n\nIt just cut out for a second there. There we go. No worries. Yep. No worries.\n\nSo, actually, I spoke to Paul last night to say that I had sent it through to the GP. I've put it on hold at the moment, so that's why it hasn't gone to the GP because I need to have a a quick word with my senior to see if this is needed or not. Because I think from the notes, it looks like they want me to go to the chiropractor instead of the GP, instead. So I just need that's why I've put it on hold if it's not needed by the GP. Yeah.\n\nSo that that is why I put it on hold. I'm just waiting to have a quick word with my senior in regards to it if that is needed from the GP or if we're redirecting it through to the chiropractor. Because I did see that yesterday, and I was like, oh gosh. Is that really needed from the GP? Because I know that he's sending me through a medical certificate to extend beyond the April because he's already had the surgery.\n\nSo I'm just having a look at the email that he sent through to me. Excuse me. Sorry. I just put push away the speaker because of of sneezing. Yes.\n\nI believe that I don't need it from the GP, but I need to confirm that or my senior. He's just away at lunch at the moment to see if it is needed because I had two people work on it while I was away. And I wanna make sure that we're requesting all the information that we need if we do need the GPs sign off on it or if it's from the chiropractor. But I believe the chiropractor won't hold up anything in terms of assessment, but I need my senior just to confirm that. Or is it so what I can yeah.\n\nI'd I'd just yeah. Definitely. While he's at the GP, I did say to him I was like, if you can just get your GP to comment on your injury now to your lower back, like, what the relations relation is, even if it's just a written letter or a typed letter with the medical certificate just to say, hey. You know, this has nowhere has no relation to his lower back. It was aggravated by his the neck.\n\nBeing manipulated by the chiropractor is nowhere related to the lower back at all. No. I'm sorry. I believe Paul was going there just to get an extension because I think the GP had written him off to off work to a certain date. Hold on.\n\nI'll just confirm that certain date that he gave. Yeah. So he had the doctor the GP had certified him unable to work up to the April 3. That's why Paul's there today because he's now had surgery, and he needs an extension now that he's had the surgery last week. So he was extending it.\n\nSo I believe it's just a type of medical certificate, just a normal medical certificate just to say that he's had surgery and he needs this how much time off to recover, and then he will be reviewed on a certain date. Yeah. To the medical practice, not to the GP. So it's it's done through UHD. And it was just a one question to say I've actually withdrawn it from from the UHG portal.\n\nYeah. Just because I wasn't sure if it was needed, and I didn't wanna get charged if it wasn't required. But I did tell Paul it was I just done this last night just because I reread the notes, and it wasn't indicated that we might not need it to say for the GP to comment on if it's related to his lower back, his neck injury. Yeah. I I just I wanna speak to my senior before I relay it just in case he he turns around and says, actually, we do need it.\n\nI I don't wanna say we don't need it and we do need it. What I can do is I can give Paul a call and see if he can get his if he can get his GP to comment on his neck injury to his lower back to see if it's anywhere a relation. Because that was the question that I had put put to the doctor as yeah. It was just the one question. Yeah.\n\nYeah. So yeah. I I can definitely give him a call to get him to do that while he's at the GP. Yeah. Sure.\n\nSorry, Larissa. Your phone's is crackling in and out in between when you okay. No worries. No worries. We'll talk soon, Marissa.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling MetLife Australia.","start":0.39999998,"end":2.26,"sentiment":"positive","sentiment_score":0.4674351265033086},{"text":"To help direct your call, please choose from the following options.","start":3.04,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.24368480796163733},{"text":"If you're calling about an insurance application, please press 1.","start":8.48,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.04029096364974975},{"text":"If you're calling about a claim, please press 2.","start":12.08,"end":14.82,"sentiment":"neutral","sentiment_score":0.0172609051482545},{"text":"For all other inquiries or if you're unsure which option to choose, please Please note this call will be recorded for quality, training, and assurance purposes.","start":15.035,"end":27.134998,"sentiment":"neutral","sentiment_score":-0.02581242536409543}],"sentiment":"neutral","sentiment_score":0.08664965112843821,"num_words":62,"start":0.39999998,"end":27.134998},{"sentences":[{"text":"MetLife is committed to protecting your privacy and handling personal information in accordance with the privacy act 1988.","start":27.92,"end":34.82,"sentiment":"neutral","sentiment_score":0.011637808548079597},{"text":"For information on MetLife's privacy policy, such as how we collect, use, handle, and disclose personal information, visit our website at www.metlife.com.au.","start":35.28,"end":46.625,"sentiment":"neutral","sentiment_score":-0.008103594310920347},{"text":"Thank you.","start":47.405,"end":48.045,"sentiment":"neutral","sentiment_score":0.24078503251075745},{"text":"We are transferring you now.","start":48.045,"end":49.745,"sentiment":"neutral","sentiment_score":0.09144943878054619},{"text":"All our representatives are currently on Welcome to MetLife.","start":52.844997,"end":56.7,"sentiment":"neutral","sentiment_score":0.12038602224654621}],"sentiment":"neutral","sentiment_score":0.03666951675300619,"num_words":56,"start":27.92,"end":56.7},{"sentences":[{"text":"You have reached Amy.","start":56.7,"end":57.58,"sentiment":"neutral","sentiment_score":0.29290471971035004},{"text":"How can I help you today?","start":57.58,"end":58.8,"sentiment":"neutral","sentiment_score":0.28925563395023346},{"text":"Okay.","start":76.735,"end":77.235,"sentiment":"neutral","sentiment_score":-0.027612438425421715},{"text":"Okay.","start":83.07,"end":83.55,"sentiment":"neutral","sentiment_score":-0.029050903394818302},{"text":"What I wanna do, do you have the claim number there with you?","start":83.55,"end":85.630005,"sentiment":"neutral","sentiment_score":-0.017298233050566453}],"sentiment":"neutral","sentiment_score":0.10502449244260788,"num_words":25,"start":56.7,"end":85.630005},{"sentences":[{"text":"I just need a quick security check.","start":85.630005,"end":87.39,"sentiment":"neutral","sentiment_score":-0.008438033717019218},{"text":"Yep.","start":87.39,"end":87.89,"sentiment":"neutral","sentiment_score":0.02428552508354187},{"text":"Okay.","start":91.31,"end":91.71,"sentiment":"neutral","sentiment_score":0.04196470230817795},{"text":"Just bear with me.","start":91.71,"end":92.51,"sentiment":"neutral","sentiment_score":0.034932816401124},{"text":"I'm just gonna locate this claim.","start":92.51,"end":94.53,"sentiment":"neutral","sentiment_score":0.05801813801129659}],"sentiment":"neutral","sentiment_score":0.02605389921288741,"num_words":19,"start":85.630005,"end":94.53},{"sentences":[{"text":"And can you just confirm with me the client's full name, date of birth?","start":101.424995,"end":105.604996,"sentiment":"neutral","sentiment_score":0.03813434684915202},{"text":"05/01/1982.","start":127.605,"end":128.565,"sentiment":"neutral","sentiment_score":-0.014805719256401062},{"text":"Perfect.","start":128.565,"end":128.88501,"sentiment":"neutral","sentiment_score":0.17757421731948853},{"text":"And what was the address?","start":128.88501,"end":130.265,"sentiment":"neutral","sentiment_score":0.0025788187980651856},{"text":"12 For Port.","start":130.725,"end":131.705,"sentiment":"neutral","sentiment_score":-0.03659476029376189}],"sentiment":"neutral","sentiment_score":0.024989965294177335,"num_words":24,"start":101.424995,"end":131.705},{"sentences":[{"text":"Alright.","start":136.31,"end":136.62999,"sentiment":"positive","sentiment_score":0.4230768382549286},{"text":"Perfect.","start":136.62999,"end":136.95,"sentiment":"positive","sentiment_score":0.7853111028671265},{"text":"Thank you so much.","start":136.95,"end":137.98999,"sentiment":"positive","sentiment_score":0.8228627592325211},{"text":"Okay.","start":137.98999,"end":138.31,"sentiment":"neutral","sentiment_score":0.10371416807174684},{"text":"What I'm going to do and I'm so sorry.","start":138.31,"end":139.82999,"sentiment":"neutral","sentiment_score":-0.07162230337659518}],"sentiment":"neutral","sentiment_score":0.2474345259834081,"num_words":16,"start":136.31,"end":139.82999},{"sentences":[{"text":"I missed your name at the beginning of this call.","start":139.82999,"end":142.09,"sentiment":"neutral","sentiment_score":-0.1590329624712467},{"text":"Larissa.","start":143.90999,"end":144.40999,"sentiment":"neutral","sentiment_score":-0.004518782254308462},{"text":"Okay.","start":144.47,"end":144.97,"sentiment":"neutral","sentiment_score":-0.026969265192747116},{"text":"I thought I did hear it, but I wasn't sure.","start":145.43,"end":147.34999,"sentiment":"neutral","sentiment_score":-0.09358404204249382},{"text":"Okay.","start":147.34999,"end":147.51,"sentiment":"neutral","sentiment_score":0.07982061803340912}],"sentiment":"neutral","sentiment_score":-0.1077320641109153,"num_words":23,"start":139.82999,"end":147.51},{"sentences":[{"text":"Thanks, Larissa.","start":147.51,"end":148.15,"sentiment":"neutral","sentiment_score":0.25968436151742935},{"text":"What I'm gonna do is I'm gonna place you on a brief hold.","start":148.15,"end":149.90999,"sentiment":"neutral","sentiment_score":0.11134730623318599},{"text":"I'm gonna connect you through to Jamie.","start":149.90999,"end":151.89499,"sentiment":"neutral","sentiment_score":0.12295435794762202},{"text":"You can.","start":152.67499,"end":153.39499,"sentiment":"neutral","sentiment_score":0.2794329971075058},{"text":"Alright.","start":153.39499,"end":153.635,"sentiment":"neutral","sentiment_score":0.21205613017082217}],"sentiment":"neutral","sentiment_score":0.14393945336341857,"num_words":25,"start":147.51,"end":153.635},{"sentences":[{"text":"You're welcome.","start":153.635,"end":154.375,"sentiment":"positive","sentiment_score":0.3449312597513199},{"text":"Hi, Larissa.","start":253.99,"end":254.63,"sentiment":"neutral","sentiment_score":0.06041376106441021},{"text":"You're speaking with Jamie in the claims team.","start":254.63,"end":257.11,"sentiment":"neutral","sentiment_score":0.06668938789516687},{"text":"How are you?","start":257.11,"end":257.93,"sentiment":"neutral","sentiment_score":0.09825796882311504},{"text":"Oh, sorry.","start":260.79,"end":261.67,"sentiment":"neutral","sentiment_score":-0.05924287438392639}],"sentiment":"neutral","sentiment_score":0.08944078249966397,"num_words":17,"start":153.635,"end":261.67},{"sentences":[{"text":"It just cut out for a second there.","start":261.67,"end":263.19,"sentiment":"neutral","sentiment_score":-0.09157218970358372},{"text":"There we go.","start":263.19,"end":264.09,"sentiment":"neutral","sentiment_score":-0.03438059861461321},{"text":"No worries.","start":296.655,"end":297.39502,"sentiment":"neutral","sentiment_score":0.01058279350399971},{"text":"Yep.","start":314.84,"end":315.34,"sentiment":"neutral","sentiment_score":-0.007113692816346884},{"text":"No worries.","start":318.03998,"end":318.78,"sentiment":"neutral","sentiment_score":-0.008901171386241913}],"sentiment":"neutral","sentiment_score":-0.05246686012833379,"num_words":16,"start":261.67,"end":318.78},{"sentences":[{"text":"So, actually, I spoke to Paul last night to say that I had sent it through to the GP.","start":319.08,"end":324.05502,"sentiment":"neutral","sentiment_score":-0.07353621113457177},{"text":"I've put it on hold at the moment, so that's why it hasn't gone to the GP because I need to have a a quick word with my senior to see if this is needed or not.","start":324.195,"end":333.255,"sentiment":"neutral","sentiment_score":-0.1442089249958863},{"text":"Because I think from the notes, it looks like they want me to go to the chiropractor instead of the GP, instead.","start":333.71503,"end":339.42,"sentiment":"neutral","sentiment_score":-0.1488988817754117},{"text":"So I just need that's why I've put it on hold if it's not needed by the GP.","start":339.8,"end":343.98,"sentiment":"neutral","sentiment_score":-0.2712597648302714},{"text":"Yeah.","start":345.4,"end":345.72,"sentiment":"neutral","sentiment_score":-0.05132490396499634}],"sentiment":"neutral","sentiment_score":-0.154048394911068,"num_words":97,"start":319.08,"end":345.72},{"sentences":[{"text":"So that that is why I put it on hold.","start":345.72,"end":347.82,"sentiment":"neutral","sentiment_score":-0.05081276707351208},{"text":"I'm just waiting to have a quick word with my senior in regards to it if that is needed from the GP or if we're redirecting it through to the chiropractor.","start":348.185,"end":357.085,"sentiment":"neutral","sentiment_score":-0.024600321426987648},{"text":"Because I did see that yesterday, and I was like, oh gosh.","start":357.465,"end":360.365,"sentiment":"neutral","sentiment_score":-0.07861349017669757},{"text":"Is that really needed from the GP?","start":360.82498,"end":362.82,"sentiment":"neutral","sentiment_score":-0.17355402665478842},{"text":"Because I know that he's sending me through a medical certificate to extend beyond the April because he's already had the surgery.","start":363.04,"end":370.5,"sentiment":"neutral","sentiment_score":-0.13601872765205122}],"sentiment":"neutral","sentiment_score":-0.07830963063439945,"num_words":82,"start":345.72,"end":370.5},{"sentences":[{"text":"So I'm just having a look at the email that he sent through to me.","start":373.12003,"end":380.955,"sentiment":"neutral","sentiment_score":0.014973856694996356},{"text":"Excuse me.","start":384.455,"end":385.01498,"sentiment":"neutral","sentiment_score":-0.17398592829704285},{"text":"Sorry.","start":385.01498,"end":385.25497,"sentiment":"neutral","sentiment_score":-0.2663443088531494},{"text":"I just put push away the speaker because of of sneezing.","start":385.25497,"end":389.75497,"sentiment":"negative","sentiment_score":-0.40931113199754193},{"text":"Yes.","start":396.69,"end":397.00998,"sentiment":"neutral","sentiment_score":-0.04593995586037636}],"sentiment":"neutral","sentiment_score":-0.16460235742852092,"num_words":30,"start":373.12003,"end":397.00998},{"sentences":[{"text":"I believe that I don't need it from the GP, but I need to confirm that or my senior.","start":397.00998,"end":402.37,"sentiment":"neutral","sentiment_score":-0.15665776125694575},{"text":"He's just away at lunch at the moment to see if it is needed because I had two people work on it while I was away.","start":402.37,"end":411.805,"sentiment":"neutral","sentiment_score":-0.12260866093520935},{"text":"And I wanna make sure that we're requesting all the information that we need if we do need the GPs sign off on it or if it's from the chiropractor.","start":412.345,"end":421.92,"sentiment":"neutral","sentiment_score":0.03478682326773803},{"text":"But I believe the chiropractor won't hold up anything in terms of assessment, but I need my senior just to confirm that.","start":422.54,"end":430.16,"sentiment":"neutral","sentiment_score":-0.17797126587141643},{"text":"Or is it so what I can yeah.","start":431.1,"end":433.1,"sentiment":"neutral","sentiment_score":-0.04508881224319339}],"sentiment":"neutral","sentiment_score":-0.08949329806935219,"num_words":105,"start":397.00998,"end":433.1},{"sentences":[{"text":"I'd I'd just yeah.","start":433.1,"end":442.51498,"sentiment":"neutral","sentiment_score":-0.009268106892704964},{"text":"Definitely.","start":442.815,"end":443.315,"sentiment":"neutral","sentiment_score":0.12913694977760315},{"text":"While he's at the GP, I did say to him I was like, if you can just get your GP to comment on your injury now to your lower back, like, what the relations relation is, even if it's just a written letter or a typed letter with the medical certificate just to say, hey.","start":443.69498,"end":460.66998,"sentiment":"neutral","sentiment_score":-0.0857497069307349},{"text":"You know, this has nowhere has no relation to his lower back.","start":460.66998,"end":466.805,"sentiment":"negative","sentiment_score":-0.41154058277606964},{"text":"It was aggravated by his the neck.","start":466.805,"end":471.225,"sentiment":"negative","sentiment_score":-0.61407413652965}],"sentiment":"neutral","sentiment_score":-0.17545791529119015,"num_words":79,"start":433.1,"end":471.225},{"sentences":[{"text":"Being manipulated by the chiropractor is nowhere related to the lower back at all.","start":472.565,"end":478.1,"sentiment":"negative","sentiment_score":-0.3446605471628053},{"text":"No.","start":485.19998,"end":485.68,"sentiment":"negative","sentiment_score":-0.35556596517562866},{"text":"I'm sorry.","start":485.68,"end":486.24,"sentiment":"negative","sentiment_score":-0.35485216975212097},{"text":"I believe Paul was going there just to get an extension because I think the GP had written him off to off work to a certain date.","start":486.24,"end":496.385,"sentiment":"negative","sentiment_score":-0.3912636472119225},{"text":"Hold on.","start":496.385,"end":496.785,"sentiment":"neutral","sentiment_score":-0.14505605027079582}],"sentiment":"negative","sentiment_score":-0.36401627261353575,"num_words":46,"start":472.565,"end":496.785},{"sentences":[{"text":"I'll just confirm that certain date that he gave.","start":496.785,"end":499.20502,"sentiment":"neutral","sentiment_score":-0.051248781796958714},{"text":"Yeah.","start":502.785,"end":503.105,"sentiment":"neutral","sentiment_score":-0.16020986437797546},{"text":"So he had the doctor the GP had certified him unable to work up to the April 3.","start":503.105,"end":510.43,"sentiment":"negative","sentiment_score":-0.4123380987180604},{"text":"That's why Paul's there today because he's now had surgery, and he needs an extension now that he's had the surgery last week.","start":510.43,"end":518.37,"sentiment":"neutral","sentiment_score":-0.2260720234202302},{"text":"So he was extending it.","start":518.475,"end":519.755,"sentiment":"neutral","sentiment_score":-0.13376084864139556}],"sentiment":"neutral","sentiment_score":-0.24842849034549935,"num_words":56,"start":496.785,"end":519.755},{"sentences":[{"text":"So I believe it's just a type of medical certificate, just a normal medical certificate just to say that he's had surgery and he needs this how much time off to recover, and then he will be reviewed on a certain date.","start":519.755,"end":533.21497,"sentiment":"neutral","sentiment_score":-0.10443858349961894},{"text":"Yeah.","start":533.435,"end":533.935,"sentiment":"neutral","sentiment_score":-0.008675782009959221},{"text":"To the medical practice, not to the GP.","start":547.805,"end":549.805,"sentiment":"neutral","sentiment_score":-0.055674295872449875},{"text":"So it's it's done through UHD.","start":549.805,"end":551.82495,"sentiment":"neutral","sentiment_score":-0.028040583555897076},{"text":"And it was just a one question to say I've actually withdrawn it from from the UHG portal.","start":552.44495,"end":561.92,"sentiment":"neutral","sentiment_score":-0.06240128663678964}],"sentiment":"neutral","sentiment_score":-0.081759430890282,"num_words":75,"start":519.755,"end":561.92},{"sentences":[{"text":"Yeah.","start":562.06,"end":562.56,"sentiment":"neutral","sentiment_score":-0.048498935997486115},{"text":"Just because I wasn't sure if it was needed, and I didn't wanna get charged if it wasn't required.","start":562.94,"end":567.68,"sentiment":"neutral","sentiment_score":-0.18060651656828428},{"text":"But I did tell Paul it was I just done this last night just because I reread the notes, and it wasn't indicated that we might not need it to say for the GP to comment on if it's related to his lower back, his neck injury.","start":568.38,"end":585.71,"sentiment":"neutral","sentiment_score":-0.09135391800961595},{"text":"Yeah.","start":605.565,"end":605.885,"sentiment":"neutral","sentiment_score":0.017768727615475655},{"text":"I I just I wanna speak to my senior before I relay it just in case he he turns around and says, actually, we do need it.","start":605.885,"end":612.64,"sentiment":"neutral","sentiment_score":-0.01720918494242209}],"sentiment":"neutral","sentiment_score":-0.0865319596113343,"num_words":95,"start":562.06,"end":612.64},{"sentences":[{"text":"I I don't wanna say we don't need it and we do need it.","start":612.64,"end":615.54,"sentiment":"neutral","sentiment_score":-0.16885413761649812},{"text":"What I can do is I can give Paul a call and see if he can get his if he can get his GP to comment on his neck injury to his lower back to see if it's anywhere a relation.","start":615.76,"end":626.40497,"sentiment":"neutral","sentiment_score":0.07687803428256657},{"text":"Because that was the question that I had put put to the doctor as yeah.","start":627.02496,"end":631.345,"sentiment":"neutral","sentiment_score":-0.028974132363994917},{"text":"It was just the one question.","start":631.345,"end":632.725,"sentiment":"neutral","sentiment_score":-0.014915711091210445},{"text":"Yeah.","start":648.825,"end":649.325,"sentiment":"neutral","sentiment_score":0.05418717488646507}],"sentiment":"neutral","sentiment_score":0.004131459764071873,"num_words":77,"start":612.64,"end":649.325},{"sentences":[{"text":"Yeah.","start":649.54504,"end":650.04504,"sentiment":"neutral","sentiment_score":0.0702333152294159},{"text":"So yeah.","start":650.505,"end":656.265,"sentiment":"neutral","sentiment_score":0.18473513796925545},{"text":"I I can definitely give him a call to get him to do that while he's at the GP.","start":656.265,"end":662.28503,"sentiment":"positive","sentiment_score":0.46843949587721573},{"text":"Yeah.","start":672.22,"end":672.62,"sentiment":"neutral","sentiment_score":0.1611429750919342},{"text":"Sure.","start":672.62,"end":673.1,"sentiment":"neutral","sentiment_score":0.09061209857463837}],"sentiment":"positive","sentiment_score":0.3996587119375666,"num_words":24,"start":649.54504,"end":673.1},{"sentences":[{"text":"Sorry, Larissa.","start":673.1,"end":673.98,"sentiment":"neutral","sentiment_score":-0.22706098854541779},{"text":"Your phone's is crackling in and out in between when you okay.","start":673.98,"end":688.295,"sentiment":"negative","sentiment_score":-0.4581172801554203},{"text":"No worries.","start":688.355,"end":689.095,"sentiment":"neutral","sentiment_score":0.26722582429647446},{"text":"No worries.","start":691.4729,"end":692.1129,"sentiment":"positive","sentiment_score":0.41515807807445526},{"text":"We'll talk soon, Marissa.","start":692.1129,"end":693.3929,"sentiment":"positive","sentiment_score":0.4079073593020439}],"sentiment":"neutral","sentiment_score":-0.13432418622753836,"num_words":22,"start":673.1,"end":693.3929},{"sentences":[{"text":"Thanks.","start":693.3929,"end":693.8929,"sentiment":"positive","sentiment_score":0.7105529308319092},{"text":"Bye.","start":694.2729,"end":694.7729,"sentiment":"positive","sentiment_score":0.3564555048942566}],"sentiment":"positive","sentiment_score":0.5335042178630829,"num_words":2,"start":693.3929,"end":694.7729}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling MetLife Australia. To help direct your call, please choose from the following options. If you're calling about an insurance application, please press 1. If you're calling about a claim, please\n\nChannel 0: Yes.\n\nChannel 1: press\n\nChannel 0: Yeah.\n\nChannel 1: 2.\n\nChannel 0: We can do that.\n\nChannel 1: For all other inquiries or if you're unsure which option to choose, please Please note this call will be recorded for quality, training, and assurance purposes. MetLife is committed to protecting your privacy and handling personal information in accordance with the privacy act 1988. For information on MetLife's privacy policy, such as how we collect, use, handle, and disclose personal information, visit our website at www.metlife.com.au. Thank you. We are transferring you now.\n\nAll our representatives are currently on Welcome to MetLife. You have reached Amy. How can I help you today?\n\nChannel 0: Hi, Amy. My name is Larissa from OP Financial. I have a client who's currently going through a claim. He's currently at the GP. There's a pending medical doctor's report, and the GP said that they can't find the email.\n\nJamie is the account manager or successor. And I\n\nChannel 1: Okay.\n\nChannel 0: was wanting to find out when the email was sent and confirm it was sent to the right email address. Blah blah blah.\n\nChannel 1: Okay. What I wanna do, do you have the claim number there with you? I just need a quick\n\nChannel 0: Sure\n\nChannel 1: security check. Yep.\n\nChannel 0: do. 548851.\n\nChannel 1: Okay. Just bear with me. I'm just gonna locate this claim. And can you just confirm with me the client's full name, date of birth?\n\nChannel 0: Yep. It is Paul Kerin, k e r I n. And his date of birth sorry. I was not expecting him to call, and I haven't pulled up all of his stuff. His date of birth is 05/01/1982.\n\nChannel 1: 05/01/1982. Perfect. And what was the address? 12 For Port.\n\nChannel 0: Forty four Hakea Avenue, Belarus twenty eighty five.\n\nChannel 1: Alright. Perfect. Thank you so much. Okay. What I'm going to do and I'm so sorry.\n\nI missed your name at the beginning of this call.\n\nChannel 0: Okay. Larissa.\n\nChannel 1: Larissa. Okay. I thought I did hear it, but I wasn't sure. Okay. Thanks, Larissa.\n\nWhat I'm gonna do is I'm gonna place you on a brief hold. I'm gonna connect you through to Jamie. You\n\nChannel 0: Thank\n\nChannel 1: can.\n\nChannel 0: you, darling.\n\nChannel 1: Alright. You're welcome.\n\nChannel 0: I'm just I'm holding that line. Yes. What do you have in your calendar? Yes. What?\n\nWhat? What do you call?\n\nChannel 1: Hi, Larissa. You're speaking with Jamie in the claims team. How are you?\n\nChannel 0: Yeah.\n\nChannel 1: Oh, sorry. It just cut out for a second there. There we go.\n\nChannel 0: No. You're okay. Give me one second, Jamie. Sorry. One box.\n\nYeah. Is that okay? And then just pay with me later. And then just pay with me when you get home. Yeah.\n\nSorry. I have to do this. Yeah. Let's do that. You get Tommy.\n\nHey, Jamie. Sorry.\n\nChannel 1: No worries.\n\nChannel 0: Paul Karen. He just gave me a call. He's at the doctors right now, and they just wanted to know what date you sent the email through to them with respect to the, like, doctor's\n\nChannel 1: Yep.\n\nChannel 0: and what email you sent it to.\n\nChannel 1: No worries. So, actually, I spoke to Paul last night to say that I had sent it through to the GP. I've put it on hold at the moment, so that's why it hasn't gone to the GP because I need to have a a quick word with my senior to see if this is needed or not. Because I think from the notes, it looks like they want me to go to the chiropractor instead of the GP, instead. So I just need that's why I've put it on hold if it's not needed by the GP.\n\nYeah.\n\nChannel 0: Okay.\n\nChannel 1: So that that is why I put it on hold. I'm just waiting to have a quick word with my senior in regards to it if that is needed from the GP or if we're redirecting it through to the chiropractor. Because I did see that yesterday, and I was like, oh gosh. Is that really needed from the GP? Because I know that he's sending me through a medical certificate to extend beyond the April because he's already had the surgery.\n\nChannel 0: Yes.\n\nChannel 1: So I'm just having a look at the email that he sent through to me. Excuse me. Sorry. I just put push away the speaker because of of sneezing.\n\nChannel 0: Okay.\n\nChannel 1: Yes. I believe that I don't need it from the GP, but I need to confirm that or my senior. He's just away at lunch at the moment to see if it is needed because I had two people work on it while I was away. And I wanna make sure\n\nChannel 0: Yep.\n\nChannel 1: that we're requesting all the information that we need if we do need the GPs sign off on it or if it's from the chiropractor. But I believe the chiropractor won't hold up anything in terms of assessment, but I need my senior just to confirm that. Or is it so what I can\n\nChannel 0: Since\n\nChannel 1: yeah. I'd\n\nChannel 0: since\n\nChannel 1: I'd\n\nChannel 0: the\n\nChannel 1: just\n\nChannel 0: since the since he's at the since he's at the GP, are we able to just get the GP that sent more is better than less? Right?\n\nChannel 1: yeah. Definitely. While he's at the GP, I did say to him I was like, if you can just get your GP to comment on your injury now to your lower back, like, what the relations\n\nChannel 0: Yep.\n\nChannel 1: relation is, even if it's just a written letter or a typed letter\n\nChannel 0: Yep.\n\nChannel 1: with the medical certificate just to say, hey. You know, this has nowhere has no relation to his lower back. It was aggravated by his the neck.\n\nChannel 0: Yep.\n\nChannel 1: Being manipulated by the chiropractor is nowhere\n\nChannel 0: Okay.\n\nChannel 1: related to the lower back at all.\n\nChannel 0: Is that is, like, is it just a med certificate that they're needing, or is it, like, a specific form?\n\nChannel 1: No. I'm sorry. I believe Paul was going there just to get an extension because I think the GP had written him off to off work to a certain date. Hold on. I'll just confirm that certain date that he gave.\n\nYeah. So he had the doctor the GP had certified him unable to work up to the April 3. That's why Paul's there today because he's now had surgery, and he needs an extension now that he's\n\nChannel 0: Yeah.\n\nChannel 1: had the surgery last week. So he was extending it. So I believe it's just a type of medical certificate, just a normal medical certificate just\n\nChannel 0: Yep.\n\nChannel 1: to say that he's had surgery and he needs this how much time off to recover, and then he will be reviewed on a\n\nChannel 0: Yep.\n\nChannel 1: certain\n\nChannel 0: Okay.\n\nChannel 1: date.\n\nChannel 0: So it's a\n\nChannel 1: Yeah.\n\nChannel 0: so it's it's sort of like an extended medical certificate of, like, his surgery was on date. Did you ever send an email to the family medical\n\nChannel 1: To the medical practice, not to the GP. So it's it's done through UHD. And it was just a\n\nChannel 0: Okay.\n\nChannel 1: one question\n\nChannel 0: Do you know\n\nChannel 1: to\n\nChannel 0: when\n\nChannel 1: say\n\nChannel 0: yeah. Do you know when UHC sent it?\n\nChannel 1: I've actually\n\nChannel 0: Okay.\n\nChannel 1: withdrawn it from from the UHG portal. Yeah. Just because I wasn't sure if it was needed, and I didn't wanna get charged if it wasn't required. But I did\n\nChannel 0: Okay.\n\nChannel 1: tell Paul it was I just done this last night just because\n\nChannel 0: Yep.\n\nChannel 1: I reread the notes, and it wasn't indicated that we might not need it to say for the GP to comment on if it's related to his lower back, his neck injury.\n\nChannel 0: Yep. Are you just because I don't wanna try and give this to you thirdhand, are you able to give him a call right now? I guess, relay because he's at at the doctors now. Are you able to give him a call and relay what he needs to provide?\n\nChannel 1: Yeah. I I just I wanna speak to my senior before I relay it just in case he he turns\n\nChannel 0: Okay.\n\nChannel 1: around and says, actually, we do need it. I I don't wanna say we don't need it and we do need it. What I can do is I can give Paul a call and see if he can get his if he can get his GP to comment on his neck injury to his lower back to see if it's anywhere a relation. Because that was the question that I had put put to the doctor\n\nChannel 0: That was\n\nChannel 1: as yeah. It\n\nChannel 0: yeah.\n\nChannel 1: was just the\n\nChannel 0: So\n\nChannel 1: one question.\n\nChannel 0: they get the yeah. Statement. Yeah. Because it's while he's at the doctor getting, like, the getting the med cert to extend his time off work, if he can include in there the the statement on his neck manipulation.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Alright. So are you comfortable to have that call and get that included in the med cert?\n\nChannel 1: yeah. I I can definitely give him a call to get him to do that while he's\n\nChannel 0: Alright.\n\nChannel 1: at\n\nChannel 0: Perfect.\n\nChannel 1: the GP.\n\nChannel 0: Alright. Cool. I'll leave that with you to give him a call right now, and I'll follow him up in\n\nChannel 1: Yeah. Sure. Sorry, Larissa. Your phone's is crackling in and out in between\n\nChannel 0: Sorry,\n\nChannel 1: when you\n\nChannel 0: Tanal. Cool. So I'll what I said was I'll leave that with you if you call him now, and and I'll fill him up later.\n\nChannel 1: okay. No worries.\n\nChannel 0: Perfect. Thanks, Jamie.\n\nChannel 1: No worries. We'll talk soon, Marissa. Thanks.\n\nChannel 0: Will\n\nChannel 1: Bye.\n\nChannel 0: do. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling MetLife Australia.","start":0.39999998,"end":2.26,"sentiment":"positive","sentiment_score":0.4674351265033086},{"text":"To help direct your call, please choose from the following options.","start":3.04,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.24368480796163733},{"text":"If you're calling about an insurance application, please press 1.","start":8.48,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.04029096364974975},{"text":"If you're calling about a claim, 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can do that.","start":14.48,"end":15.46,"sentiment":"neutral","sentiment_score":0.08394014090299606}],"sentiment":"neutral","sentiment_score":0.08394014090299606,"channel":0,"num_words":4,"start":14.48,"end":15.46},{"sentences":[{"text":"For all other inquiries or if you're unsure which option to choose, please Please note this call will be recorded for quality, training, and assurance purposes.","start":15.035,"end":27.134998,"sentiment":"neutral","sentiment_score":-0.02581242536409543},{"text":"MetLife is committed to protecting your privacy and handling personal information in accordance with the privacy act 1988.","start":27.92,"end":34.82,"sentiment":"neutral","sentiment_score":0.011637808548079597},{"text":"For information on MetLife's privacy policy, such as how we collect, use, handle, and disclose personal information, visit our website at www.metlife.com.au.","start":35.28,"end":46.625,"sentiment":"neutral","sentiment_score":-0.008103594310920347},{"text":"Thank you.","start":47.405,"end":48.045,"sentiment":"neutral","sentiment_score":0.24078503251075745},{"text":"We are transferring you now.","start":48.045,"end":49.745,"sentiment":"neutral","sentiment_score":0.09144943878054619}],"sentiment":"neutral","sentiment_score":0.004094461349081503,"channel":1,"num_words":73,"start":15.035,"end":49.745},{"sentences":[{"text":"All our representatives are currently on Welcome to MetLife.","start":52.844997,"end":56.7,"sentiment":"neutral","sentiment_score":0.12038602224654621},{"text":"You have reached Amy.","start":56.7,"end":57.58,"sentiment":"neutral","sentiment_score":0.29290471971035004},{"text":"How can I help you today?","start":57.58,"end":58.8,"sentiment":"neutral","sentiment_score":0.28925563395023346}],"sentiment":"neutral","sentiment_score":0.21003299382956406,"channel":1,"num_words":19,"start":52.844997,"end":58.8},{"sentences":[{"text":"Hi, Amy.","start":59.34,"end":60.06,"sentiment":"neutral","sentiment_score":0.03210975602269173},{"text":"My name is Larissa from OP Financial.","start":60.06,"end":61.68,"sentiment":"neutral","sentiment_score":0.03593104385903904},{"text":"I have a client who's currently going through a claim.","start":62.54,"end":64.72,"sentiment":"neutral","sentiment_score":-0.012424192391335964},{"text":"He's currently at the GP.","start":64.86,"end":66.3,"sentiment":"neutral","sentiment_score":-0.06899923086166382},{"text":"There's a pending medical doctor's report, and the GP said that they can't find the email.","start":66.3,"end":71.44,"sentiment":"neutral","sentiment_score":-0.1925270650535822}],"sentiment":"neutral","sentiment_score":-0.08084835750050842,"channel":0,"num_words":40,"start":59.34,"end":71.44},{"sentences":[{"text":"Jamie is the account manager or successor.","start":71.66,"end":75.725,"sentiment":"neutral","sentiment_score":-0.09873585402965546},{"text":"And I","start":76.505005,"end":76.745,"sentiment":"neutral","sentiment_score":-0.0332736000418663}],"sentiment":"neutral","sentiment_score":-0.08418868647681342,"channel":0,"num_words":9,"start":71.66,"end":76.745},{"sentences":[{"text":"Okay.","start":76.735,"end":77.235,"sentiment":"neutral","sentiment_score":-0.027612438425421715}],"sentiment":"neutral","sentiment_score":-0.027612438425421715,"channel":1,"num_words":1,"start":76.735,"end":77.235},{"sentences":[{"text":"was wanting to find out when the email was sent and confirm it was sent to the right email address.","start":76.745,"end":81.725,"sentiment":"neutral","sentiment_score":-0.030249491147696973},{"text":"Blah blah blah.","start":81.945,"end":82.765,"sentiment":"neutral","sentiment_score":-0.29249369104703266}],"sentiment":"neutral","sentiment_score":-0.06445525635195815,"channel":0,"num_words":23,"start":76.745,"end":82.765},{"sentences":[{"text":"Okay.","start":83.07,"end":83.55,"sentiment":"neutral","sentiment_score":-0.029050903394818302},{"text":"What I wanna do, do you have the claim number there with you?","start":83.55,"end":85.630005,"sentiment":"neutral","sentiment_score":-0.017298233050566453},{"text":"I just need a quick","start":85.630005,"end":86.590004,"sentiment":"neutral","sentiment_score":-0.015628928691148757}],"sentiment":"neutral","sentiment_score":-0.017477504026732947,"channel":1,"num_words":19,"start":83.07,"end":86.590004},{"sentences":[{"text":"Sure","start":86.28,"end":86.78,"sentiment":"neutral","sentiment_score":0.012704424560070038}],"sentiment":"neutral","sentiment_score":0.012704424560070038,"channel":0,"num_words":1,"start":86.28,"end":86.78},{"sentences":[{"text":"security check.","start":86.590004,"end":87.39,"sentiment":"neutral","sentiment_score":0.009539203718304634},{"text":"Yep.","start":87.39,"end":87.89,"sentiment":"neutral","sentiment_score":0.02428552508354187}],"sentiment":"neutral","sentiment_score":0.014454644173383713,"channel":1,"num_words":3,"start":86.590004,"end":87.89},{"sentences":[{"text":"do.","start":87.520004,"end":88.020004,"sentiment":"neutral","sentiment_score":0.006448245607316494},{"text":"548851.","start":88.76,"end":90.78,"sentiment":"neutral","sentiment_score":0.009223022498190405}],"sentiment":"neutral","sentiment_score":0.007835634052753448,"channel":0,"num_words":2,"start":87.520004,"end":90.78},{"sentences":[{"text":"Okay.","start":91.31,"end":91.71,"sentiment":"neutral","sentiment_score":0.04196470230817795},{"text":"Just bear with me.","start":91.71,"end":92.51,"sentiment":"neutral","sentiment_score":0.034932816401124},{"text":"I'm just gonna locate this claim.","start":92.51,"end":94.53,"sentiment":"neutral","sentiment_score":0.05801813801129659},{"text":"And can you just confirm with me the client's full name, date of birth?","start":101.424995,"end":105.604996,"sentiment":"neutral","sentiment_score":0.03813434684915202}],"sentiment":"neutral","sentiment_score":0.04254742607474327,"channel":1,"num_words":25,"start":91.31,"end":105.604996},{"sentences":[{"text":"Yep.","start":106.535,"end":106.935,"sentiment":"neutral","sentiment_score":0.012109841220080853},{"text":"It is Paul Kerin, k e r I n.","start":106.935,"end":111.035,"sentiment":"neutral","sentiment_score":0.0002803450624924153},{"text":"And his date of birth sorry.","start":114.84,"end":116.759995,"sentiment":"neutral","sentiment_score":-0.05696248821914196},{"text":"I was not expecting him to call, and I haven't pulled up all of his stuff.","start":116.759995,"end":121.18,"sentiment":"negative","sentiment_score":-0.48460474610328674},{"text":"His date of birth is 05/01/1982.","start":123.64,"end":126.14,"sentiment":"neutral","sentiment_score":-0.06417457635203998}],"sentiment":"neutral","sentiment_score":-0.22278593100782018,"channel":0,"num_words":38,"start":106.535,"end":126.14},{"sentences":[{"text":"05/01/1982.","start":127.605,"end":128.565,"sentiment":"neutral","sentiment_score":-0.014805719256401062},{"text":"Perfect.","start":128.565,"end":128.88501,"sentiment":"neutral","sentiment_score":0.17757421731948853},{"text":"And what was the address?","start":128.88501,"end":130.265,"sentiment":"neutral","sentiment_score":0.0025788187980651856},{"text":"12 For Port.","start":130.725,"end":131.705,"sentiment":"neutral","sentiment_score":-0.03659476029376189}],"sentiment":"neutral","sentiment_score":0.006587831117212772,"channel":1,"num_words":10,"start":127.605,"end":131.705},{"sentences":[{"text":"Forty four Hakea Avenue, Belarus twenty eighty five.","start":132.555,"end":136.415,"sentiment":"neutral","sentiment_score":0.010547072975896299}],"sentiment":"neutral","sentiment_score":0.010547072975896299,"channel":0,"num_words":8,"start":132.555,"end":136.415},{"sentences":[{"text":"Alright.","start":136.31,"end":136.62999,"sentiment":"positive","sentiment_score":0.4230768382549286},{"text":"Perfect.","start":136.62999,"end":136.95,"sentiment":"positive","sentiment_score":0.7853111028671265},{"text":"Thank you so much.","start":136.95,"end":137.98999,"sentiment":"positive","sentiment_score":0.8228627592325211},{"text":"Okay.","start":137.98999,"end":138.31,"sentiment":"neutral","sentiment_score":0.10371416807174684},{"text":"What I'm going to do and I'm so sorry.","start":138.31,"end":139.82999,"sentiment":"neutral","sentiment_score":-0.07162230337659518}],"sentiment":"neutral","sentiment_score":0.2474345259834081,"channel":1,"num_words":16,"start":136.31,"end":139.82999},{"sentences":[{"text":"I missed your name at the beginning of this call.","start":139.82999,"end":142.09,"sentiment":"neutral","sentiment_score":-0.1590329624712467}],"sentiment":"neutral","sentiment_score":-0.1590329624712467,"channel":1,"num_words":10,"start":139.82999,"end":142.09},{"sentences":[{"text":"Okay.","start":142.43999,"end":142.93999,"sentiment":"neutral","sentiment_score":-0.013528309762477876},{"text":"Larissa.","start":143.08,"end":143.58,"sentiment":"neutral","sentiment_score":-0.00837746448814869}],"sentiment":"neutral","sentiment_score":-0.010952887125313282,"channel":0,"num_words":2,"start":142.43999,"end":143.58},{"sentences":[{"text":"Larissa.","start":143.90999,"end":144.40999,"sentiment":"neutral","sentiment_score":-0.004518782254308462},{"text":"Okay.","start":144.47,"end":144.97,"sentiment":"neutral","sentiment_score":-0.026969265192747116},{"text":"I thought I did hear it, but I wasn't sure.","start":145.43,"end":147.34999,"sentiment":"neutral","sentiment_score":-0.09358404204249382},{"text":"Okay.","start":147.34999,"end":147.51,"sentiment":"neutral","sentiment_score":0.07982061803340912},{"text":"Thanks, Larissa.","start":147.51,"end":148.15,"sentiment":"neutral","sentiment_score":0.25968436151742935}],"sentiment":"neutral","sentiment_score":-0.02454260845358173,"channel":1,"num_words":15,"start":143.90999,"end":148.15},{"sentences":[{"text":"What I'm gonna do is I'm gonna place you on a brief hold.","start":148.15,"end":149.90999,"sentiment":"neutral","sentiment_score":0.11134730623318599},{"text":"I'm gonna connect you through to Jamie.","start":149.90999,"end":151.89499,"sentiment":"neutral","sentiment_score":0.12295435794762202},{"text":"You","start":152.67499,"end":152.915,"sentiment":"neutral","sentiment_score":0.13184204697608948}],"sentiment":"neutral","sentiment_score":0.1161922635067077,"channel":1,"num_words":21,"start":148.15,"end":152.915},{"sentences":[{"text":"Thank","start":152.76,"end":153.07999,"sentiment":"positive","sentiment_score":0.5187118649482727}],"sentiment":"positive","sentiment_score":0.5187118649482727,"channel":0,"num_words":1,"start":152.76,"end":153.07999},{"sentences":[{"text":"can.","start":152.915,"end":153.39499,"sentiment":"positive","sentiment_score":0.4270239472389221}],"sentiment":"positive","sentiment_score":0.4270239472389221,"channel":1,"num_words":1,"start":152.915,"end":153.39499},{"sentences":[{"text":"you, darling.","start":153.07999,"end":153.65999,"sentiment":"positive","sentiment_score":0.5235502123832703}],"sentiment":"positive","sentiment_score":0.5235502123832703,"channel":0,"num_words":2,"start":153.07999,"end":153.65999},{"sentences":[{"text":"Alright.","start":153.39499,"end":153.635,"sentiment":"neutral","sentiment_score":0.21205613017082217},{"text":"You're welcome.","start":153.635,"end":154.375,"sentiment":"positive","sentiment_score":0.3449312597513199}],"sentiment":"neutral","sentiment_score":0.300639549891154,"channel":1,"num_words":3,"start":153.39499,"end":154.375},{"sentences":[{"text":"I'm just I'm holding that line.","start":204.37,"end":205.83,"sentiment":"neutral","sentiment_score":0.14757433285315832},{"text":"Yes.","start":219.655,"end":219.975,"sentiment":"neutral","sentiment_score":0.05758199840784073},{"text":"What do you have in your calendar?","start":219.975,"end":221.035,"sentiment":"neutral","sentiment_score":0.022074383816548755},{"text":"Yes.","start":222.23,"end":222.54999,"sentiment":"neutral","sentiment_score":0.008665497414767742},{"text":"What?","start":222.54999,"end":223.04999,"sentiment":"neutral","sentiment_score":-0.0032103578560054302}],"sentiment":"neutral","sentiment_score":0.06893773886258714,"channel":0,"num_words":16,"start":204.37,"end":223.04999},{"sentences":[{"text":"What?","start":228.31,"end":228.81,"sentiment":"neutral","sentiment_score":-0.004969553090631962},{"text":"What do you call?","start":230.62999,"end":231.61,"sentiment":"neutral","sentiment_score":-0.0014526632148772478}],"sentiment":"neutral","sentiment_score":-0.0021560411900281907,"channel":0,"num_words":5,"start":228.31,"end":231.61},{"sentences":[{"text":"Hi, Larissa.","start":253.99,"end":254.63,"sentiment":"neutral","sentiment_score":0.06041376106441021},{"text":"You're speaking with Jamie in the claims team.","start":254.63,"end":257.11,"sentiment":"neutral","sentiment_score":0.06668938789516687},{"text":"How are you?","start":257.11,"end":257.93,"sentiment":"neutral","sentiment_score":0.09825796882311504}],"sentiment":"neutral","sentiment_score":0.07300896398150004,"channel":1,"num_words":13,"start":253.99,"end":257.93},{"sentences":[{"text":"Yeah.","start":258.43,"end":258.93,"sentiment":"neutral","sentiment_score":0.007361730560660362}],"sentiment":"neutral","sentiment_score":0.007361730560660362,"channel":0,"num_words":1,"start":258.43,"end":258.93},{"sentences":[{"text":"Oh, sorry.","start":260.79,"end":261.67,"sentiment":"neutral","sentiment_score":-0.05924287438392639},{"text":"It just cut out for a second there.","start":261.67,"end":263.19,"sentiment":"neutral","sentiment_score":-0.09157218970358372},{"text":"There we go.","start":263.19,"end":264.09,"sentiment":"neutral","sentiment_score":-0.03438059861461321}],"sentiment":"neutral","sentiment_score":-0.07340038940310478,"channel":1,"num_words":13,"start":260.79,"end":264.09},{"sentences":[{"text":"No.","start":264.20502,"end":264.605,"sentiment":"neutral","sentiment_score":-0.13101541996002197},{"text":"You're okay.","start":264.605,"end":265.405,"sentiment":"neutral","sentiment_score":-0.06356381438672543},{"text":"Give me one second, Jamie.","start":265.405,"end":266.525,"sentiment":"neutral","sentiment_score":-0.02699739933013916},{"text":"Sorry.","start":266.525,"end":267.025,"sentiment":"neutral","sentiment_score":-0.058251410722732544},{"text":"One box.","start":273.89,"end":274.69,"sentiment":"neutral","sentiment_score":-0.023652744479477406}],"sentiment":"neutral","sentiment_score":-0.045335176824168724,"channel":0,"num_words":11,"start":264.20502,"end":274.69},{"sentences":[{"text":"Yeah.","start":274.69,"end":275.19,"sentiment":"neutral","sentiment_score":0.024553950875997543},{"text":"Is that okay?","start":279.81003,"end":280.63,"sentiment":"neutral","sentiment_score":0.04041664861142635},{"text":"And then just pay with me later.","start":280.85,"end":283.35,"sentiment":"neutral","sentiment_score":0.00395196011023862},{"text":"And then just pay with me when you get home.","start":284.21002,"end":285.885,"sentiment":"neutral","sentiment_score":-0.00393066592514515},{"text":"Yeah.","start":287.08502,"end":287.58502,"sentiment":"neutral","sentiment_score":-0.028161194175481796}],"sentiment":"neutral","sentiment_score":0.004818171093409712,"channel":0,"num_words":22,"start":274.69,"end":287.58502},{"sentences":[{"text":"Sorry.","start":288.20502,"end":288.605,"sentiment":"neutral","sentiment_score":-0.1073116809129715},{"text":"I have to do this.","start":288.605,"end":289.665,"sentiment":"neutral","sentiment_score":-0.10537822991609573},{"text":"Yeah.","start":292.765,"end":293.165,"sentiment":"neutral","sentiment_score":-0.0008604228496551514},{"text":"Let's do that.","start":293.165,"end":293.885,"sentiment":"neutral","sentiment_score":0.006193761830218136},{"text":"You get Tommy.","start":293.885,"end":294.785,"sentiment":"neutral","sentiment_score":0.009605656377971172}],"sentiment":"neutral","sentiment_score":-0.04520499990142595,"channel":0,"num_words":13,"start":288.20502,"end":294.785},{"sentences":[{"text":"Hey, Jamie.","start":295.245,"end":295.965,"sentiment":"neutral","sentiment_score":0.01673954539000988},{"text":"Sorry.","start":295.965,"end":296.465,"sentiment":"neutral","sentiment_score":0.003262534737586975}],"sentiment":"neutral","sentiment_score":0.012247208505868912,"channel":0,"num_words":3,"start":295.245,"end":296.465},{"sentences":[{"text":"No worries.","start":296.655,"end":297.39502,"sentiment":"neutral","sentiment_score":0.01058279350399971}],"sentiment":"neutral","sentiment_score":0.01058279350399971,"channel":1,"num_words":2,"start":296.655,"end":297.39502},{"sentences":[{"text":"Paul Karen.","start":301.34,"end":302.16,"sentiment":"neutral","sentiment_score":0.002606574911624193},{"text":"He just gave me a 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the since he's at the since he's at the GP, are we able to just get the GP that sent more is better than less?","start":433.64,"end":440.38,"sentiment":"neutral","sentiment_score":-0.03622514467972975},{"text":"Right?","start":440.6,"end":441.1,"sentiment":"neutral","sentiment_score":0.03405189886689186}],"sentiment":"neutral","sentiment_score":-0.03362229121504007,"channel":0,"num_words":27,"start":433.64,"end":441.1},{"sentences":[{"text":"yeah.","start":442.01498,"end":442.51498,"sentiment":"neutral","sentiment_score":0.06520827114582062},{"text":"Definitely.","start":442.815,"end":443.315,"sentiment":"neutral","sentiment_score":0.12913694977760315},{"text":"While he's at the GP, I did say to him I was like, if you can just get your GP to comment on your injury now to your lower back, like, what the 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nowhere","start":472.565,"end":475.125,"sentiment":"negative","sentiment_score":-0.5009325274399349}],"sentiment":"negative","sentiment_score":-0.5009325274399349,"channel":1,"num_words":7,"start":472.565,"end":475.125},{"sentences":[{"text":"Okay.","start":475.10498,"end":475.60498,"sentiment":"neutral","sentiment_score":-0.1971648335456848}],"sentiment":"neutral","sentiment_score":-0.1971648335456848,"channel":0,"num_words":1,"start":475.10498,"end":475.60498},{"sentences":[{"text":"related to the lower back at all.","start":475.125,"end":478.1,"sentiment":"neutral","sentiment_score":-0.1883885668856757}],"sentiment":"neutral","sentiment_score":-0.1883885668856757,"channel":1,"num_words":7,"start":475.125,"end":478.1},{"sentences":[{"text":"Is that is, like, is it just a med certificate that they're needing, or is it, like, a specific 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he's","start":510.43,"end":516.75,"sentiment":"neutral","sentiment_score":-0.25272758387857014}],"sentiment":"neutral","sentiment_score":-0.3278754635437115,"channel":1,"num_words":37,"start":502.785,"end":516.75},{"sentences":[{"text":"Yeah.","start":516.64996,"end":517.14996,"sentiment":"neutral","sentiment_score":-0.09506068378686904}],"sentiment":"neutral","sentiment_score":-0.09506068378686904,"channel":0,"num_words":1,"start":516.64996,"end":517.14996},{"sentences":[{"text":"had the surgery last week.","start":516.75,"end":518.37,"sentiment":"neutral","sentiment_score":-0.13011200577020646},{"text":"So he was extending it.","start":518.475,"end":519.755,"sentiment":"neutral","sentiment_score":-0.13376084864139556},{"text":"So I believe it's just a type of medical certificate, just a normal medical certificate 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it's a","start":532.785,"end":533.845,"sentiment":"neutral","sentiment_score":-0.016675479399661224}],"sentiment":"neutral","sentiment_score":-0.016675479399661224,"channel":0,"num_words":3,"start":532.785,"end":533.845},{"sentences":[{"text":"Yeah.","start":533.435,"end":533.935,"sentiment":"neutral","sentiment_score":-0.008675782009959221}],"sentiment":"neutral","sentiment_score":-0.008675782009959221,"channel":1,"num_words":1,"start":533.435,"end":533.935},{"sentences":[{"text":"so it's it's sort of like an extended medical certificate of, like, his surgery was on date.","start":534.145,"end":540.0,"sentiment":"neutral","sentiment_score":-0.05670078285038471},{"text":"Did you ever send an email to the family medical","start":543.18005,"end":546.22003,"sentiment":"neutral","sentiment_score":-0.0706217959523201}],"sentiment":"neutral","sentiment_score":-0.061856713628879297,"channel":0,"num_words":27,"start":534.145,"end":546.22003},{"sentences":[{"text":"To the medical practice, not to the GP.","start":547.805,"end":549.805,"sentiment":"neutral","sentiment_score":-0.055674295872449875},{"text":"So it's it's done through UHD.","start":549.805,"end":551.82495,"sentiment":"neutral","sentiment_score":-0.028040583555897076},{"text":"And it was just a","start":552.44495,"end":553.245,"sentiment":"neutral","sentiment_score":-0.024384426325559615}],"sentiment":"neutral","sentiment_score":-0.03871368420751471,"channel":1,"num_words":19,"start":547.805,"end":553.245},{"sentences":[{"text":"Okay.","start":553.22504,"end":553.625,"sentiment":"neutral","sentiment_score":-0.024747345596551895}],"sentiment":"neutral","sentiment_score":-0.024747345596551895,"channel":0,"num_words":1,"start":553.22504,"end":553.625},{"sentences":[{"text":"one 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don't wanna try and give this to you thirdhand, are you able to give him a call right now?","start":587.525,"end":593.305,"sentiment":"neutral","sentiment_score":-0.08434423819805185},{"text":"I guess, relay because he's at at the doctors now.","start":594.73,"end":598.91,"sentiment":"neutral","sentiment_score":-0.05821167267858982},{"text":"Are you able to give him a call and relay what he needs to provide?","start":599.37,"end":603.55,"sentiment":"neutral","sentiment_score":-0.00746445320546627}],"sentiment":"neutral","sentiment_score":-0.054023274332284925,"channel":0,"num_words":50,"start":585.525,"end":603.55},{"sentences":[{"text":"Yeah.","start":605.565,"end":605.885,"sentiment":"neutral","sentiment_score":0.017768727615475655},{"text":"I I just I wanna speak to my senior before I relay it just in case he he turns","start":605.885,"end":611.04,"sentiment":"neutral","sentiment_score":-0.00644872278759354}],"sentiment":"neutral","sentiment_score":-0.005237850267440081,"channel":1,"num_words":20,"start":605.565,"end":611.04},{"sentences":[{"text":"Okay.","start":610.90497,"end":611.40497,"sentiment":"neutral","sentiment_score":-0.0028118249028921127}],"sentiment":"neutral","sentiment_score":-0.0028118249028921127,"channel":0,"num_words":1,"start":610.90497,"end":611.40497},{"sentences":[{"text":"around and says, actually, we do need it.","start":611.04,"end":612.64,"sentiment":"neutral","sentiment_score":-0.042765282560139894},{"text":"I I don't wanna say we don't need it and we do need it.","start":612.64,"end":615.54,"sentiment":"neutral","sentiment_score":-0.16885413761649812},{"text":"What I can do is I can give Paul a call and see if he can get his if he can get his GP to comment on his neck injury to his lower back to see if it's anywhere a 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yeah.","start":630.545,"end":631.345,"sentiment":"neutral","sentiment_score":-0.007003552280366421},{"text":"It","start":631.345,"end":631.50494,"sentiment":"neutral","sentiment_score":-0.008905451744794846}],"sentiment":"neutral","sentiment_score":-0.007637518768509229,"channel":1,"num_words":3,"start":630.545,"end":631.50494},{"sentences":[{"text":"yeah.","start":631.48,"end":631.98,"sentiment":"neutral","sentiment_score":-0.005993438884615898}],"sentiment":"neutral","sentiment_score":-0.005993438884615898,"channel":0,"num_words":1,"start":631.48,"end":631.98},{"sentences":[{"text":"was just the","start":631.50494,"end":632.065,"sentiment":"neutral","sentiment_score":-0.01922268234193325}],"sentiment":"neutral","sentiment_score":-0.01922268234193325,"channel":1,"num_words":3,"start":631.50494,"end":632.065},{"sentences":[{"text":"So","start":632.04,"end":632.36,"sentiment":"neutral","sentiment_score":-0.01663709059357643}],"sentiment":"neutral","sentiment_score":-0.01663709059357643,"channel":0,"num_words":1,"start":632.04,"end":632.36},{"sentences":[{"text":"one question.","start":632.065,"end":632.725,"sentiment":"neutral","sentiment_score":-0.011460383888334036}],"sentiment":"neutral","sentiment_score":-0.011460383888334036,"channel":1,"num_words":2,"start":632.065,"end":632.725},{"sentences":[{"text":"they get the yeah.","start":632.36,"end":635.02496,"sentiment":"neutral","sentiment_score":-0.014901375863701105},{"text":"Statement.","start":635.02496,"end":635.52496,"sentiment":"neutral","sentiment_score":-0.0005239741876721382},{"text":"Yeah.","start":635.58496,"end":636.08496,"sentiment":"neutral","sentiment_score":0.009156291373074056},{"text":"Because it's while he's at the doctor getting, like, the getting the med cert to extend his time off work, if he can include in there the the statement on his neck manipulation.","start":636.225,"end":647.91,"sentiment":"neutral","sentiment_score":0.01050829574127089}],"sentiment":"neutral","sentiment_score":0.007584630081859918,"channel":0,"num_words":39,"start":632.36,"end":647.91},{"sentences":[{"text":"Yeah.","start":648.825,"end":649.325,"sentiment":"neutral","sentiment_score":0.05418717488646507},{"text":"Yeah.","start":649.54504,"end":650.04504,"sentiment":"neutral","sentiment_score":0.0702333152294159}],"sentiment":"neutral","sentiment_score":0.06221024505794048,"channel":1,"num_words":2,"start":648.825,"end":650.04504},{"sentences":[{"text":"Yeah.","start":650.37,"end":650.61,"sentiment":"neutral","sentiment_score":0.08363625407218933}],"sentiment":"neutral","sentiment_score":0.08363625407218933,"channel":0,"num_words":1,"start":650.37,"end":650.61},{"sentences":[{"text":"So","start":650.505,"end":651.005,"sentiment":"neutral","sentiment_score":0.09574124962091446}],"sentiment":"neutral","sentiment_score":0.09574124962091446,"channel":1,"num_words":1,"start":650.505,"end":651.005},{"sentences":[{"text":"Alright.","start":650.61,"end":651.01,"sentiment":"neutral","sentiment_score":0.1692591905593872},{"text":"So are you comfortable to have that call and get that included in the med cert?","start":651.01,"end":655.19,"sentiment":"neutral","sentiment_score":0.19471899047493935}],"sentiment":"neutral","sentiment_score":0.19322135518578923,"channel":0,"num_words":17,"start":650.61,"end":655.19},{"sentences":[{"text":"yeah.","start":655.945,"end":656.265,"sentiment":"neutral","sentiment_score":0.27372902631759644},{"text":"I I can definitely give him a call to get him to do that while he's","start":656.265,"end":661.54504,"sentiment":"positive","sentiment_score":0.4960701745003462}],"sentiment":"positive","sentiment_score":0.4829912834307727,"channel":1,"num_words":17,"start":655.945,"end":661.54504},{"sentences":[{"text":"Alright.","start":661.34503,"end":661.66504,"sentiment":"neutral","sentiment_score":0.2872632145881653}],"sentiment":"neutral","sentiment_score":0.2872632145881653,"channel":0,"num_words":1,"start":661.34503,"end":661.66504},{"sentences":[{"text":"at","start":661.54504,"end":661.705,"sentiment":"neutral","sentiment_score":0.315362811088562}],"sentiment":"neutral","sentiment_score":0.315362811088562,"channel":1,"num_words":1,"start":661.54504,"end":661.705},{"sentences":[{"text":"Perfect.","start":661.66504,"end":662.145,"sentiment":"positive","sentiment_score":0.4763701558113098}],"sentiment":"positive","sentiment_score":0.4763701558113098,"channel":0,"num_words":1,"start":661.66504,"end":662.145},{"sentences":[{"text":"the GP.","start":661.705,"end":662.28503,"sentiment":"neutral","sentiment_score":0.323932409286499}],"sentiment":"neutral","sentiment_score":0.323932409286499,"channel":1,"num_words":2,"start":661.705,"end":662.28503},{"sentences":[{"text":"Alright.","start":662.145,"end":662.645,"sentiment":"positive","sentiment_score":0.335487961769104},{"text":"Cool.","start":663.10504,"end":663.42505,"sentiment":"positive","sentiment_score":0.4994049072265625},{"text":"I'll leave that with you to give him a call right now, and I'll follow him up in","start":663.42505,"end":667.025,"sentiment":"neutral","sentiment_score":0.26954679439465207}],"sentiment":"neutral","sentiment_score":0.2843367584049702,"channel":0,"num_words":20,"start":662.145,"end":667.025},{"sentences":[{"text":"Yeah.","start":672.22,"end":672.62,"sentiment":"neutral","sentiment_score":0.1611429750919342},{"text":"Sure.","start":672.62,"end":673.1,"sentiment":"neutral","sentiment_score":0.09061209857463837},{"text":"Sorry, Larissa.","start":673.1,"end":673.98,"sentiment":"neutral","sentiment_score":-0.22706098854541779},{"text":"Your phone's is crackling in and out in between","start":673.98,"end":677.12,"sentiment":"negative","sentiment_score":-0.5799303551514944}],"sentiment":"negative","sentiment_score":-0.41705693075290096,"channel":1,"num_words":13,"start":672.22,"end":677.12},{"sentences":[{"text":"Sorry,","start":677.13995,"end":677.45996,"sentiment":"neutral","sentiment_score":-0.2502966821193695}],"sentiment":"neutral","sentiment_score":-0.2502966821193695,"channel":0,"num_words":1,"start":677.13995,"end":677.45996},{"sentences":[{"text":"when you","start":677.18,"end":677.83997,"sentiment":"neutral","sentiment_score":-0.20349159091711044}],"sentiment":"neutral","sentiment_score":-0.20349159091711044,"channel":1,"num_words":2,"start":677.18,"end":677.83997},{"sentences":[{"text":"Tanal.","start":677.45996,"end":677.95996,"sentiment":"neutral","sentiment_score":-0.15811316668987274},{"text":"Cool.","start":679.69995,"end":680.1,"sentiment":"neutral","sentiment_score":-0.08121266216039658},{"text":"So I'll what I said was I'll leave that with you if you call him now, and and I'll fill him up later.","start":680.1,"end":687.39996,"sentiment":"neutral","sentiment_score":0.03395635432199291}],"sentiment":"neutral","sentiment_score":0.02166681282222271,"channel":0,"num_words":25,"start":677.45996,"end":687.39996},{"sentences":[{"text":"okay.","start":687.795,"end":688.295,"sentiment":"neutral","sentiment_score":0.12894901633262634},{"text":"No worries.","start":688.355,"end":689.095,"sentiment":"neutral","sentiment_score":0.26722582429647446}],"sentiment":"neutral","sentiment_score":0.22113355497519174,"channel":1,"num_words":3,"start":687.795,"end":689.095},{"sentences":[{"text":"Perfect.","start":689.8429,"end":690.2429,"sentiment":"positive","sentiment_score":0.7730526924133301},{"text":"Thanks, Jamie.","start":690.2429,"end":691.14294,"sentiment":"positive","sentiment_score":0.7615832090377808}],"sentiment":"positive","sentiment_score":0.7654063701629639,"channel":0,"num_words":3,"start":689.8429,"end":691.14294},{"sentences":[{"text":"No worries.","start":691.4729,"end":692.1129,"sentiment":"positive","sentiment_score":0.41515807807445526},{"text":"We'll talk soon, Marissa.","start":692.1129,"end":693.3929,"sentiment":"positive","sentiment_score":0.4079073593020439},{"text":"Thanks.","start":693.3929,"end":693.8929,"sentiment":"positive","sentiment_score":0.7105529308319092}],"sentiment":"positive","sentiment_score":0.45321407488414217,"channel":1,"num_words":7,"start":691.4729,"end":693.8929},{"sentences":[{"text":"Will","start":694.0029,"end":694.32294,"sentiment":"positive","sentiment_score":0.3834494352340698}],"sentiment":"positive","sentiment_score":0.3834494352340698,"channel":0,"num_words":1,"start":694.0029,"end":694.32294},{"sentences":[{"text":"Bye.","start":694.2729,"end":694.7729,"sentiment":"positive","sentiment_score":0.3564555048942566}],"sentiment":"positive","sentiment_score":0.3564555048942566,"channel":1,"num_words":1,"start":694.2729,"end":694.7729},{"sentences":[{"text":"do.","start":694.32294,"end":694.82294,"sentiment":"neutral","sentiment_score":0.3266303539276123},{"text":"Bye.","start":695.0429,"end":695.5429,"sentiment":"neutral","sentiment_score":-0.09730365127325058}],"sentiment":"neutral","sentiment_score":0.11466335132718086,"channel":0,"num_words":2,"start":694.32294,"end":695.5429}]},"summary":{"result":"success","short":"A customer named Larissa contacts MetLife Australia to confirm whether she should go to the chiropractor instead of the GP. She has put her on hold to check with her senior team and needs confirmation from the chiropractor and her medical certificate. The agent explains that the chiropractor needs to confirm the diagnosis and extension of the injury before referring the customer to the doctor. Larissa agrees to call the doctor and follow up later."},"intents":{"segments":[{"text":"If you're calling about an insurance application, please press 1. If you're calling about a claim, please Yes. press Yeah.","start_word":17,"end_word":36,"intents":[{"intent":"Request insurance claim","confidence_score":0.0056499545},{"intent":"Confirm insurance claim","confidence_score":0.00009461064}]},{"text":"We are transferring you now. All our representatives are currently on Welcome to MetLife.","start_word":110,"end_word":123,"intents":[{"intent":"Transfer call","confidence_score":0.74362993}]},{"text":"What I wanna do, do you have the claim number there with you?","start_word":208,"end_word":220,"intents":[{"intent":"Confirm claim number","confidence_score":0.08306786},{"intent":"Confirm claim number","confidence_score":0.07093836}]},{"text":"I'm just gonna locate this claim. And can you just confirm with me the client's full name, date of birth? Yep.","start_word":237,"end_word":257,"intents":[{"intent":"Locate claim","confidence_score":0.6373268}]},{"text":"What I'm gonna do is I'm gonna place you on a brief hold. I'm gonna connect you through to Jamie. You Thank can.","start_word":356,"end_word":378,"intents":[{"intent":"Connect","confidence_score":0.0047780476}]},{"text":"And then just pay with me later. And then just pay with me when you get home. Yeah.","start_word":447,"end_word":464,"intents":[{"intent":"Pay","confidence_score":0.6338009}]},{"text":"He just gave me a call. He's at the doctors right now, and they just wanted to know what date you sent the email through to them with respect to the, like, doctor's Yep. and what email you sent it to. No worries.","start_word":485,"end_word":527,"intents":[{"intent":"Receive call","confidence_score":0.056568492}]},{"text":"I believe that I don't need it from the GP, but I need to confirm that or my senior.","start_word":740,"end_word":758,"intents":[{"intent":"Confirm senior's position","confidence_score":0.00043523268}]},{"text":"that we're requesting all the information that we need if we do need the GPs sign off on it or if it's from the chiropractor.","start_word":791,"end_word":815,"intents":[{"intent":"Request information from gp","confidence_score":0.04756793},{"intent":"Confirm requirement of gps sign off","confidence_score":0.01410176}]},{"text":"I believe Paul was going there just to get an extension because I think the GP had written him off to off work to a certain date. Hold on.","start_word":996,"end_word":1024,"intents":[{"intent":"Request extension","confidence_score":0.22949748},{"intent":"Explain request for extension","confidence_score":0.00007131352}]},{"text":"I'll just confirm that certain date that he gave. Yeah.","start_word":1025,"end_word":1034,"intents":[{"intent":"Confirm surgery date","confidence_score":0.020975977}]},{"text":"So I believe it's just a type of medical certificate, just a normal medical certificate just Yep. to say that he's had surgery and he needs this how much time off to recover, and then he will be reviewed on a Yep. certain Okay. date.","start_word":1082,"end_word":1126,"intents":[{"intent":"Review medical certificate","confidence_score":0.26734734}]},{"text":"withdrawn it from from the UHG portal. Yeah.","start_word":1197,"end_word":1204,"intents":[{"intent":"Confirm receipt of hcr portal","confidence_score":0.000041544616}]}]},"sentiments":{"segments":[{"text":"Thank you for calling MetLife Australia.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.4772365391254425},{"text":"To help direct your call, please choose from the following options. If you're calling about an insurance application, please press 1. If you're calling about a claim, please Yes. press Yeah. 2. We can do that. For all other inquiries or if you're unsure which option to choose, please Please note this call will be recorded for quality, training, and assurance purposes. MetLife is committed to protecting your privacy and handling personal information in accordance with the privacy act 1988. For information on MetLife's privacy policy, such as how we collect, use, handle, and disclose personal information, visit our website at www.metlife.com.au. Thank you. We are transferring you now. All our representatives are currently on Welcome to MetLife. You have reached Amy. How can I help you today? Hi, Amy. My name is Larissa from OP Financial. I have a client who's currently going through a claim. He's currently at the GP. There's a pending medical doctor's report, and the GP said that they can't find the email. Jamie is the account manager or successor. And I Okay. was wanting to find out when the email was sent and confirm it was sent to the right email address. Blah blah blah. Okay. What I wanna do, do you have the claim number there with you? I just need a quick Sure security check. Yep. do. 548851. Okay. Just bear with me. I'm just gonna locate this claim. And can you just confirm with me the client's full name, date of birth? Yep. It is Paul Kerin, k e r I n. And his date of birth sorry.","start_word":6,"end_word":272,"sentiment":"neutral","sentiment_score":0.004988149739801884},{"text":"I was not expecting him to call, and I haven't pulled up all of his stuff.","start_word":273,"end_word":288,"sentiment":"negative","sentiment_score":-0.47577112913131714},{"text":"His date of birth is 05/01/1982. 05/01/1982. Perfect. And what was the address? 12 For Port. Forty four Hakea Avenue, Belarus twenty eighty five.","start_word":289,"end_word":312,"sentiment":"neutral","sentiment_score":-0.005199009552598},{"text":"Alright. Perfect. Thank you so much.","start_word":313,"end_word":318,"sentiment":"positive","sentiment_score":0.6905671954154968},{"text":"Okay. What I'm going to do and I'm so sorry. I missed your name at the beginning of this call. Okay. Larissa. Larissa. Okay. I thought I did hear it, but I wasn't sure. Okay. Thanks, Larissa. What I'm gonna do is I'm gonna place you on a brief hold. I'm gonna connect you through to Jamie.","start_word":319,"end_word":375,"sentiment":"neutral","sentiment_score":0.010408151894807816},{"text":"You Thank can. you, darling.","start_word":376,"end_word":380,"sentiment":"positive","sentiment_score":0.4603886008262634},{"text":"Alright.","start_word":381,"end_word":381,"sentiment":"neutral","sentiment_score":0.21205613017082217},{"text":"You're welcome.","start_word":382,"end_word":383,"sentiment":"positive","sentiment_score":0.34062501788139343},{"text":"I'm just I'm holding that line. Yes. What do you have in your calendar? Yes. What? What? What do you call? Hi, Larissa. You're speaking with Jamie in the claims team. How are you? Yeah. Oh, sorry. It just cut out for a second there. There we go. No. You're okay. Give me one second, Jamie. Sorry. One box. Yeah. Is that okay? And then just pay with me later. And then just pay with me when you get home. Yeah. Sorry. I have to do this. Yeah. Let's do that. You get Tommy. Hey, Jamie. Sorry. No worries. Paul Karen. He just gave me a call. He's at the doctors right now, and they just wanted to know what date you sent the email through to them with respect to the, like, doctor's Yep. and what email you sent it to. No worries. So, actually, I spoke to Paul last night to say that I had sent it through to the GP. I've put it on hold at the moment, so that's why it hasn't gone to the GP because I need to have a a quick word with my senior to see if this is needed or not. Because I think from the notes, it looks like they want me to go to the chiropractor instead of the GP, instead. So I just need that's why I've put it on hold if it's not needed by the GP. Yeah. Okay. So that that is why I put it on hold. I'm just waiting to have a quick word with my senior in regards to it if that is needed from the GP or if we're redirecting it through to the chiropractor. Because I did see that yesterday, and I was like, oh gosh. Is that really needed from the GP? Because I know that he's sending me through a medical certificate to extend beyond the April because he's already had the surgery. Yes. So I'm just having a look at the email that he sent through to me. Excuse me. Sorry.","start_word":384,"end_word":726,"sentiment":"neutral","sentiment_score":-0.06407983110180401},{"text":"I just put push away the speaker because of of sneezing.","start_word":727,"end_word":737,"sentiment":"negative","sentiment_score":-0.41041526198387146},{"text":"Okay. Yes. I believe that I don't need it from the GP, but I need to confirm that or my senior. He's just away at lunch at the moment to see if it is needed because I had two people work on it while I was away. And I wanna make sure Yep. that we're requesting all the information that we need if we do need the GPs sign off on it or if it's from the chiropractor. But I believe the chiropractor won't hold up anything in terms of assessment, but I need my senior just to confirm that. Or is it so what I can Since yeah. I'd since I'd the just since the since he's at the since he's at the GP, are we able to just get the GP that sent more is better than less? Right? yeah. Definitely. While he's at the GP, I did say to him I was like, if you can just get your GP to comment on your injury now to your lower back, like, what the relations Yep. relation is, even if it's just a written letter or a typed letter Yep. with the medical certificate just to say, hey.","start_word":738,"end_word":937,"sentiment":"neutral","sentiment_score":-0.0665124773979187},{"text":"You know, this has nowhere has no relation to his lower back. It was aggravated by his the neck.","start_word":938,"end_word":956,"sentiment":"negative","sentiment_score":-0.4832473695278168},{"text":"Yep.","start_word":957,"end_word":957,"sentiment":"neutral","sentiment_score":-0.2170608639717102},{"text":"Being manipulated by the chiropractor is nowhere Okay.","start_word":958,"end_word":965,"sentiment":"negative","sentiment_score":-0.44037991762161255},{"text":"related to the lower back at all. Is that is, like, is it just a med certificate that they're needing, or is it, like, a specific form?","start_word":966,"end_word":992,"sentiment":"neutral","sentiment_score":-0.11782875657081604},{"text":"No. I'm sorry. I believe Paul was going there just to get an extension because I think the GP had written him off to off work to a certain date.","start_word":993,"end_word":1022,"sentiment":"negative","sentiment_score":-0.38242924213409424},{"text":"Hold on. I'll just confirm that certain date that he gave. Yeah. So he had the doctor the GP had certified him unable to work up to the April 3. That's why Paul's there today because he's now had surgery, and he needs an extension now that he's Yeah. had the surgery last week. So he was extending it. So I believe it's just a type of medical certificate, just a normal medical certificate just Yep. to say that he's had surgery and he needs this how much time off to recover, and then he will be reviewed on a Yep. certain Okay. date. So it's a Yeah. so it's it's sort of like an extended medical certificate of, like, his surgery was on date. Did you ever send an email to the family medical To the medical practice, not to the GP. So it's it's done through UHD. And it was just a Okay. one question Do you know to when say yeah. Do you know when UHC sent it? I've actually Okay. withdrawn it from from the UHG portal. Yeah. Just because I wasn't sure if it was needed, and I didn't wanna get charged if it wasn't required. But I did Okay. tell Paul it was I just done this last night just because Yep. I reread the notes, and it wasn't indicated that we might not need it to say for the GP to comment on if it's related to his lower back, his neck injury. Yep. Are you just because I don't wanna try and give this to you thirdhand, are you able to give him a call right now? I guess, relay because he's at at the doctors now. Are you able to give him a call and relay what he needs to provide? Yeah. I I just I wanna speak to my senior before I relay it just in case he he turns Okay. around and says, actually, we do need it. I I don't wanna say we don't need it and we do need it. What I can do is I can give Paul a call and see if he can get his if he can get his GP to comment on his neck injury to his lower back to see if it's anywhere a relation. Because that was the question that I had put put to the doctor That was as yeah. It yeah. was just the So one question. they get the yeah. Statement. Yeah. Because it's while he's at the doctor getting, like, the getting the med cert to extend his time off work, if he can include in there the the statement on his neck manipulation. Yeah. Yeah. Yeah. So Alright. So are you comfortable to have that call and get that included in the med cert? yeah.","start_word":1023,"end_word":1492,"sentiment":"neutral","sentiment_score":-0.06336329674467127},{"text":"I I can definitely give him a call to get him to do that while he's Alright. at Perfect. the GP. Alright. Cool.","start_word":1493,"end_word":1515,"sentiment":"positive","sentiment_score":0.4257109761238098},{"text":"I'll leave that with you to give him a call right now, and I'll follow him up in Yeah. Sure. Sorry, Larissa.","start_word":1516,"end_word":1537,"sentiment":"neutral","sentiment_score":0.17783930897712708},{"text":"Your phone's is crackling in and out in between Sorry, when you Tanal.","start_word":1538,"end_word":1550,"sentiment":"negative","sentiment_score":-0.4572431743144989},{"text":"Cool. So I'll what I said was I'll leave that with you if you call him now, and and I'll fill him up later. okay. No worries.","start_word":1551,"end_word":1577,"sentiment":"neutral","sentiment_score":0.06433532883723576},{"text":"Perfect. Thanks, Jamie. No worries. We'll talk soon, Marissa. Thanks. Will Bye.","start_word":1578,"end_word":1589,"sentiment":"positive","sentiment_score":0.5184884071350098},{"text":"do. Bye.","start_word":1590,"end_word":1591,"sentiment":"neutral","sentiment_score":0.23309965431690216}],"average":{"sentiment":"neutral","sentiment_score":-0.04225644908271793}}}}