{"metadata":{"transaction_key":"deprecated","request_id":"019f3b25-5f2a-77f0-9aa8-2e3682c77685","sha256":"a224f4a8f14a15b280abf91bf631cc9f0be4641db8d3f8f8c147220a3cee3596","created":"2026-07-07T05:55:35.014Z","duration":371.08795,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":940,"output_tokens":79},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1031,"output_tokens":1034},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1031,"output_tokens":220}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good afternoon. This is Maureen from Ertow tech support. Yeah. Am I speaking with Ravinder Chandra? Yeah. I just wanted to confirm regarding your is this an inquiry for an Internet service? We received your personal information via email. Are you inquiring for an Internet service and a handset? Yeah. So the service address is the shipping address as well. Is that correct? Okay. Is it the 7 Foot Hill Lane? Yeah. Mhmm. Mhmm. Okay. So this is available under Lynn Home Networks. So have you tried to, yeah, have you tried to visit our website or not yet? Okay. I see. Yeah. So on our website, we have different plan speed available. May I know what is your preferred plan speed? Yeah. It's air tow.net.au. Then under networks, you'll see there, Lindholm Networks. Just select that one. Okay. I see. So we're going to proceed with the Lindholm Superfast, which is the matrix 200 over 200. That is one 140 per month. And regarding the router, will you be needing a new one or you already have one, the same specs here that we have? Yeah. Yeah. That's correct. We have a free router already, which is preconfigured. But please do know that if ever you'll be canceling within the contract term, there is a cancellation fee of $132 and the price of the router because we do not accept used equipment anymore. Mhmm. Yeah. Okay. And regarding the handset, do you have a preferred number for that, or do you need a new handset as well? New number. Okay then. So, okay, what we're going to do now is process your order today. And have you also spoke with sorry? For the handset? Regarding that one, I'll confirm that first. If what is the applicable number for the handset, then I'll get back to you. We'll just need to process the Internet first, then we'll proceed with the handset after. Mhmm. Yeah. And so okay. For express postage, it usually takes one to three business days at the address to arrive. So I cannot guarantee you that it will come within this day, like, within twenty four hours. Because sometimes there's a delay with the delivery under Australian post. Yeah. But we can give you the tracking number for you to be able to track it directly. Yeah. So I'll inform yeah. I'll just confirm that one with our back end team on how it works because we do also have a price for the handset. It's not for free. If ever we agree with the prices, I'll I'll send you the price list, then then just choose one from that so we can activate it as well. Yeah. Okay. I'll inform our accounts department regarding this, then I'll get back to you once the activation is successful. And did our representative mention that there's also an upfront payment about this? Yeah. Yeah. I'll inform our accounts department for them to send you an invoice. Then there's also instruction there on how to settle the payment then. Okay then. Bye for now. Thank you.","confidence":0.9970703,"words":[{"word":"yes","start":3.36,"end":3.6799998,"confidence":0.9970703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1394328773021698},{"word":"hello","start":3.6799998,"end":4.16,"confidence":0.9946289,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.19906708598136905},{"word":"good","start":4.4,"end":4.72,"confidence":0.9716797,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.503366231918335},{"word":"afternoon","start":4.72,"end":5.2,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.48102468252182007},{"word":"this","start":5.2,"end":5.44,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3518475890159607},{"word":"is","start":5.44,"end":5.6,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.3271832764148712},{"word":"maureen","start":5.6,"end":6.1,"confidence":0.85546875,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.4143991470336914},{"word":"from","start":6.56,"end":7.04,"confidence":0.99902344,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3554832935333252},{"word":"ertow","start":7.04,"end":7.44,"confidence":0.4153646,"punctuated_word":"Ertow","sentiment":"neutral","sentiment_score":0.2843364179134369},{"word":"tech","start":7.44,"end":7.7599998,"confidence":0.67041016,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.4501055181026459},{"word":"support","start":7.7599998,"end":8.24,"confidence":0.9880371,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.3840142488479614},{"word":"yeah","start":8.24,"end":8.48,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15671396255493164},{"word":"am","start":8.48,"end":8.72,"confidence":0.9970703,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.08259750157594681},{"word":"i","start":8.72,"end":8.8,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12341634184122086},{"word":"speaking","start":8.8,"end":9.2,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.08808469027280807},{"word":"with","start":9.2,"end":9.599999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.10225695371627808},{"word":"ravinder","start":9.599999,"end":10.099999,"confidence":0.5866699,"punctuated_word":"Ravinder","sentiment":"neutral","sentiment_score":0.10068687796592712},{"word":"chandra","start":10.8,"end":11.3,"confidence":0.77124023,"punctuated_word":"Chandra?","sentiment":"neutral","sentiment_score":0.1388309746980667},{"word":"yeah","start":13.245,"end":13.485,"confidence":0.9460449,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10506702214479446},{"word":"i","start":13.485,"end":13.725,"confidence":0.9453125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08707788586616516},{"word":"just","start":13.725,"end":13.965,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12293330579996108},{"word":"wanted","start":13.965,"end":14.205,"confidence":0.9741211,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.09534325450658798},{"word":"to","start":14.205,"end":14.705,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09837770462036131},{"word":"confirm","start":16.605,"end":17.105,"confidence":0.93359375,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.12765902280807495},{"word":"regarding","start":17.244999,"end":17.725,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.07611831277608871},{"word":"your","start":17.725,"end":18.205,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06521720439195633},{"word":"is","start":18.445,"end":18.685,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0794157087802887},{"word":"this","start":18.685,"end":18.925,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.09735604375600816},{"word":"an","start":18.925,"end":19.085,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07760509848594666},{"word":"inquiry","start":19.085,"end":19.565,"confidence":1.0,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.0804366022348404},{"word":"for","start":19.565,"end":19.725,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.065900519490242},{"word":"an","start":19.725,"end":19.885,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07106638699769974},{"word":"internet","start":19.885,"end":20.365,"confidence":0.9316406,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.08249898999929428},{"word":"service","start":20.365,"end":20.865,"confidence":0.9995117,"punctuated_word":"service?","sentiment":"neutral","sentiment_score":0.06667199730873108},{"word":"we","start":25.485,"end":25.805,"confidence":0.9667969,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.03395160287618637},{"word":"received","start":25.805,"end":26.285,"confidence":0.8613281,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.045616332441568375},{"word":"your","start":26.285,"end":26.785,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03560348600149155},{"word":"personal","start":27.31,"end":27.81,"confidence":0.99902344,"punctuated_word":"personal","sentiment":"neutral","sentiment_score":0.05983611196279526},{"word":"information","start":27.869999,"end":28.369999,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.06634515523910522},{"word":"via","start":28.75,"end":29.07,"confidence":0.9863281,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.07698505371809006},{"word":"email","start":29.07,"end":29.57,"confidence":0.99853516,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.07611510902643204},{"word":"are","start":30.99,"end":31.07,"confidence":0.97265625,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.08002431690692902},{"word":"you","start":31.07,"end":31.31,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09607291221618652},{"word":"inquiring","start":31.31,"end":31.81,"confidence":0.9941406,"punctuated_word":"inquiring","sentiment":"neutral","sentiment_score":0.06511988490819931},{"word":"for","start":31.869999,"end":32.11,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05273480340838432},{"word":"an","start":32.11,"end":32.35,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.05347077175974846},{"word":"internet","start":32.35,"end":32.83,"confidence":0.94384766,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.06957749277353287},{"word":"service","start":32.83,"end":33.33,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.06114089488983154},{"word":"and","start":34.03,"end":34.19,"confidence":0.8339844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06323210895061493},{"word":"a","start":34.19,"end":34.35,"confidence":0.82177734,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07013650983572006},{"word":"handset","start":34.35,"end":34.85,"confidence":0.97924805,"punctuated_word":"handset?","sentiment":"neutral","sentiment_score":0.04848122596740723},{"word":"yeah","start":36.03,"end":36.53,"confidence":0.93481445,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07694438099861145},{"word":"so","start":37.39,"end":37.89,"confidence":0.5263672,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0617389902472496},{"word":"the","start":37.95,"end":38.11,"confidence":0.96777344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07261110842227936},{"word":"service","start":38.11,"end":38.61,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.0544193834066391},{"word":"address","start":38.67,"end":39.17,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.0378083735704422},{"word":"is","start":39.23,"end":39.47,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.047067441046237946},{"word":"the","start":39.47,"end":39.79,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05103493109345436},{"word":"shipping","start":39.79,"end":40.27,"confidence":1.0,"punctuated_word":"shipping","sentiment":"neutral","sentiment_score":0.04228447377681732},{"word":"address","start":40.27,"end":40.67,"confidence":0.9980469,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.020255064591765404},{"word":"as","start":40.67,"end":40.83,"confidence":0.9892578,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.07027006149291992},{"word":"well","start":40.83,"end":40.989998,"confidence":0.98461914,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.06077789515256882},{"word":"is","start":40.989998,"end":41.295,"confidence":0.9760742,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.04798470437526703},{"word":"that","start":41.295,"end":41.454998,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05217944085597992},{"word":"correct","start":41.454998,"end":41.954998,"confidence":1.0,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":0.013264511711895466},{"word":"okay","start":49.135,"end":49.635,"confidence":0.7578125,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.007385606877505779},{"word":"is","start":50.335,"end":50.574997,"confidence":0.97265625,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.00737984012812376},{"word":"it","start":50.574997,"end":50.734997,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0015383362770080566},{"word":"the","start":50.734997,"end":50.975,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005274033173918724},{"word":"7","start":50.975,"end":51.375,"confidence":0.8461914,"punctuated_word":"7","sentiment":"neutral","sentiment_score":-0.0017431974411010742},{"word":"foot","start":51.375,"end":51.614998,"confidence":0.86279297,"punctuated_word":"Foot","sentiment":"neutral","sentiment_score":0.001582559198141098},{"word":"hill","start":51.614998,"end":51.854996,"confidence":0.6977539,"punctuated_word":"Hill","sentiment":"neutral","sentiment_score":0.005319554358720779},{"word":"lane","start":51.854996,"end":52.354996,"confidence":0.9975586,"punctuated_word":"Lane?","sentiment":"neutral","sentiment_score":0.005088428035378456},{"word":"yeah","start":54.414997,"end":54.72,"confidence":0.9499512,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02590036205947399},{"word":"mhmm","start":56.08,"end":56.58,"confidence":0.9995117,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.011785095557570456},{"word":"mhmm","start":57.68,"end":58.18,"confidence":0.99523926,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.008750705048441887},{"word":"okay","start":60.64,"end":60.88,"confidence":0.9345703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05363481491804123},{"word":"so","start":60.88,"end":61.120003,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04612056165933609},{"word":"this","start":61.120003,"end":61.36,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.04871988669037819},{"word":"is","start":61.36,"end":61.52,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06258559972047806},{"word":"available","start":61.52,"end":62.02,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.05385129526257515},{"word":"under","start":62.16,"end":62.64,"confidence":0.99902344,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.08368655294179916},{"word":"lynn","start":62.64,"end":62.96,"confidence":0.44433594,"punctuated_word":"Lynn","sentiment":"neutral","sentiment_score":0.0587560161948204},{"word":"home","start":62.96,"end":63.2,"confidence":0.7314453,"punctuated_word":"Home","sentiment":"neutral","sentiment_score":0.05808112770318985},{"word":"networks","start":63.2,"end":63.7,"confidence":0.91674805,"punctuated_word":"Networks.","sentiment":"neutral","sentiment_score":0.07086265087127686},{"word":"so","start":64.24,"end":64.74,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06428469717502594},{"word":"have","start":64.880005,"end":65.12,"confidence":0.8408203,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06580281257629395},{"word":"you","start":65.12,"end":65.28,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08669007569551468},{"word":"tried","start":65.28,"end":65.6,"confidence":0.9980469,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":0.009227117523550987},{"word":"to","start":65.6,"end":66.1,"confidence":0.828125,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":0.00915182288736105},{"word":"yeah","start":66.16,"end":66.64,"confidence":0.99902344,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.013397746719419956},{"word":"have","start":66.64,"end":66.880005,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.00205056369304657},{"word":"you","start":66.880005,"end":67.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007385868579149246},{"word":"tried","start":67.04,"end":67.36,"confidence":0.99902344,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.011918989941477776},{"word":"to","start":67.36,"end":67.6,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.003127172589302063},{"word":"visit","start":67.6,"end":68.0,"confidence":0.99902344,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":-0.003045111894607544},{"word":"our","start":68.0,"end":68.16,"confidence":0.99316406,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.0029295161366462708},{"word":"website","start":68.16,"end":68.66,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.007785029709339142},{"word":"or","start":68.8,"end":69.12,"confidence":0.97509766,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.010411329567432404},{"word":"not","start":69.12,"end":69.44,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.004032120108604431},{"word":"yet","start":69.44,"end":69.885,"confidence":0.99902344,"punctuated_word":"yet?","sentiment":"neutral","sentiment_score":0.01584780402481556},{"word":"okay","start":77.405,"end":77.725,"confidence":0.78637695,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11366111040115356},{"word":"i","start":77.725,"end":77.965004,"confidence":0.97998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1207207813858986},{"word":"see","start":77.965004,"end":78.465004,"confidence":0.99853516,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.1246340423822403},{"word":"yeah","start":85.165,"end":85.59,"confidence":0.9523926,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08063512295484543},{"word":"so","start":86.869995,"end":87.369995,"confidence":0.9404297,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.058500658720731735},{"word":"on","start":88.149994,"end":88.31,"confidence":0.9404297,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07199424505233765},{"word":"our","start":88.31,"end":88.549995,"confidence":0.96435547,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07116205990314484},{"word":"website","start":88.549995,"end":89.049995,"confidence":0.9746094,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":0.06752701848745346},{"word":"we","start":89.59,"end":89.829994,"confidence":0.9770508,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.056007083505392075},{"word":"have","start":89.829994,"end":90.329994,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.052840057760477066},{"word":"different","start":91.10999,"end":91.60999,"confidence":0.72314453,"punctuated_word":"different","sentiment":"neutral","sentiment_score":0.05768733099102974},{"word":"plan","start":91.67,"end":91.99,"confidence":0.88964844,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.05597977340221405},{"word":"speed","start":91.99,"end":92.39,"confidence":0.9428711,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.048287633806467056},{"word":"available","start":92.39,"end":92.89,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.052140966057777405},{"word":"may","start":93.509995,"end":93.67,"confidence":0.9951172,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.05333574488759041},{"word":"i","start":93.67,"end":93.75,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05133657529950142},{"word":"know","start":93.75,"end":93.99,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.03993606194853783},{"word":"what","start":93.99,"end":94.229996,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.05105194449424744},{"word":"is","start":94.229996,"end":94.39,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0529957078397274},{"word":"your","start":94.39,"end":94.71,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07288248836994171},{"word":"preferred","start":94.71,"end":95.21,"confidence":1.0,"punctuated_word":"preferred","sentiment":"neutral","sentiment_score":0.08369697630405426},{"word":"plan","start":95.27,"end":95.67,"confidence":0.9941406,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.0662197396159172},{"word":"speed","start":95.67,"end":96.17,"confidence":0.9995117,"punctuated_word":"speed?","sentiment":"neutral","sentiment_score":0.043671078979969025},{"word":"yeah","start":100.715,"end":101.215,"confidence":0.91845703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05189421027898789},{"word":"it's","start":102.395,"end":102.895,"confidence":0.96850586,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.03365890681743622},{"word":"air","start":103.195,"end":103.435,"confidence":0.48999023,"punctuated_word":"air","sentiment":"neutral","sentiment_score":0.04305507615208626},{"word":"tow.net.au","start":103.435,"end":105.534996,"confidence":0.8247884,"punctuated_word":"tow.net.au.","sentiment":"neutral","sentiment_score":0.039380624890327454},{"word":"then","start":122.149994,"end":122.649994,"confidence":0.64501953,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.03728071227669716},{"word":"under","start":126.735,"end":127.215004,"confidence":0.99609375,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.04377849400043487},{"word":"networks","start":127.215004,"end":127.715004,"confidence":0.9785156,"punctuated_word":"networks,","sentiment":"neutral","sentiment_score":0.04361745715141296},{"word":"you'll","start":128.335,"end":128.655,"confidence":0.95043945,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.06537439674139023},{"word":"see","start":128.655,"end":128.895,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.07474669069051743},{"word":"there","start":128.895,"end":129.215,"confidence":0.72265625,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.06186004728078842},{"word":"lindholm","start":129.215,"end":129.695,"confidence":0.58691406,"punctuated_word":"Lindholm","sentiment":"neutral","sentiment_score":0.07471176236867905},{"word":"networks","start":129.695,"end":130.195,"confidence":0.7133789,"punctuated_word":"Networks.","sentiment":"neutral","sentiment_score":0.07002874463796616},{"word":"just","start":130.655,"end":130.895,"confidence":0.8051758,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.07518330216407776},{"word":"select","start":130.895,"end":131.295,"confidence":1.0,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.08806025981903076},{"word":"that","start":131.295,"end":131.535,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10442201793193816},{"word":"one","start":131.535,"end":132.035,"confidence":0.99902344,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.06428712606430054},{"word":"okay","start":157.205,"end":157.52501,"confidence":0.7836914,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1579115390777588},{"word":"i","start":157.52501,"end":157.685,"confidence":0.9819336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15588124096393585},{"word":"see","start":157.685,"end":158.085,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.14120301604270935},{"word":"so","start":158.085,"end":158.325,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.15915341675281525},{"word":"we're","start":158.325,"end":158.645,"confidence":0.9995117,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.22429947555065155},{"word":"going","start":158.645,"end":158.88501,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.18090978264808655},{"word":"to","start":158.88501,"end":158.965,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2102951854467392},{"word":"proceed","start":158.965,"end":159.285,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.2545662224292755},{"word":"with","start":159.285,"end":159.52501,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.24775907397270203},{"word":"the","start":159.52501,"end":159.605,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2668811082839966},{"word":"lindholm","start":159.605,"end":160.105,"confidence":0.6776123,"punctuated_word":"Lindholm","sentiment":"neutral","sentiment_score":0.2760446071624756},{"word":"superfast","start":160.16501,"end":160.66501,"confidence":0.90755206,"punctuated_word":"Superfast,","sentiment":"neutral","sentiment_score":0.3147556483745575},{"word":"which","start":160.88501,"end":161.205,"confidence":0.63623047,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.20998987555503845},{"word":"is","start":161.205,"end":161.285,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.13025696575641632},{"word":"the","start":161.285,"end":161.445,"confidence":0.48266602,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17669440805912018},{"word":"matrix","start":161.445,"end":161.925,"confidence":0.32495117,"punctuated_word":"matrix","sentiment":"neutral","sentiment_score":0.1871219426393509},{"word":"200","start":161.925,"end":162.405,"confidence":0.98657227,"punctuated_word":"200","sentiment":"neutral","sentiment_score":0.19959014654159543},{"word":"over","start":162.405,"end":162.725,"confidence":0.99902344,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.20681723952293396},{"word":"200","start":162.725,"end":163.205,"confidence":0.9276123,"punctuated_word":"200.","sentiment":"neutral","sentiment_score":0.1658664047718048},{"word":"that","start":163.205,"end":163.445,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.1490226835012436},{"word":"is","start":163.445,"end":163.945,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1113976538181305},{"word":"one","start":164.085,"end":164.325,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.11523858457803726},{"word":"140","start":164.325,"end":165.625,"confidence":0.99934894,"punctuated_word":"140","sentiment":"neutral","sentiment_score":0.10407925397157668},{"word":"per","start":165.685,"end":165.925,"confidence":1.0,"punctuated_word":"per","sentiment":"neutral","sentiment_score":0.055956244468688965},{"word":"month","start":165.925,"end":166.425,"confidence":0.99853516,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.0876241996884346},{"word":"and","start":166.725,"end":167.205,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02542574144899845},{"word":"regarding","start":167.205,"end":167.685,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.017972508445382118},{"word":"the","start":167.685,"end":167.845,"confidence":0.97265625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.035351622849702835},{"word":"router","start":167.845,"end":168.325,"confidence":0.9995117,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.02408909611403942},{"word":"will","start":168.325,"end":168.565,"confidence":0.9921875,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.013319624587893486},{"word":"you","start":168.565,"end":168.725,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.003444001078605652},{"word":"be","start":168.725,"end":168.88501,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.005532540380954742},{"word":"needing","start":168.88501,"end":169.285,"confidence":1.0,"punctuated_word":"needing","sentiment":"neutral","sentiment_score":0.011790940538048744},{"word":"a","start":169.285,"end":169.365,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.00097724050283432},{"word":"new","start":169.365,"end":169.605,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.004866275936365128},{"word":"one","start":169.605,"end":169.845,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.015380121767520905},{"word":"or","start":169.845,"end":170.085,"confidence":0.47460938,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.003002338111400604},{"word":"you","start":170.085,"end":170.245,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0019680187106132507},{"word":"already","start":170.245,"end":170.725,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.03820239752531051},{"word":"have","start":170.725,"end":170.965,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.022967536002397537},{"word":"one","start":170.965,"end":171.285,"confidence":0.7722168,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.02738764137029648},{"word":"the","start":171.285,"end":171.52501,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04491212218999863},{"word":"same","start":171.52501,"end":171.9,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.0632544457912445},{"word":"specs","start":171.9,"end":172.4,"confidence":0.9980469,"punctuated_word":"specs","sentiment":"neutral","sentiment_score":0.0623672679066658},{"word":"here","start":173.09999,"end":173.42,"confidence":0.98828125,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.06986808031797409},{"word":"that","start":173.42,"end":173.57999,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05118504911661148},{"word":"we","start":173.57999,"end":173.73999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05251670628786087},{"word":"have","start":173.73999,"end":174.23999,"confidence":0.9975586,"punctuated_word":"have?","sentiment":"neutral","sentiment_score":0.02688588574528694},{"word":"yeah","start":179.5,"end":180.0,"confidence":0.77001953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04640532284975052},{"word":"yeah","start":180.78,"end":181.09999,"confidence":0.8105469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.039868876338005066},{"word":"that's","start":181.09999,"end":181.42,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.10561903566122056},{"word":"correct","start":181.42,"end":181.81999,"confidence":0.99902344,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.1444508731365204},{"word":"we","start":181.81999,"end":181.98,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.10304301232099532},{"word":"have","start":181.98,"end":182.14,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09581010043621065},{"word":"a","start":182.14,"end":182.29999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0952172428369522},{"word":"free","start":182.29999,"end":182.62,"confidence":0.9941406,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.13223078846931458},{"word":"router","start":182.62,"end":183.01999,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.11984317004680634},{"word":"already","start":183.01999,"end":183.5,"confidence":0.904541,"punctuated_word":"already,","sentiment":"neutral","sentiment_score":0.1492687612771988},{"word":"which","start":183.5,"end":183.73999,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.2005571573972702},{"word":"is","start":183.73999,"end":183.9,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.18757207691669464},{"word":"preconfigured","start":183.9,"end":184.4,"confidence":0.9412842,"punctuated_word":"preconfigured.","sentiment":"neutral","sentiment_score":0.17684905230998993},{"word":"but","start":186.285,"end":186.785,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05792934447526932},{"word":"please","start":187.24501,"end":187.565,"confidence":0.6401367,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.26633042097091675},{"word":"do","start":187.565,"end":187.725,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.25391414761543274},{"word":"know","start":187.725,"end":188.04501,"confidence":0.94189453,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.22052863240242004},{"word":"that","start":188.04501,"end":188.365,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2708248198032379},{"word":"if","start":188.365,"end":188.60501,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.28832921385765076},{"word":"ever","start":188.60501,"end":188.925,"confidence":0.9970703,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.27765244245529175},{"word":"you'll","start":188.925,"end":189.24501,"confidence":0.99609375,"punctuated_word":"you'll","sentiment":"negative","sentiment_score":-0.3694344460964203},{"word":"be","start":189.24501,"end":189.405,"confidence":1.0,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.3852937221527099},{"word":"canceling","start":189.405,"end":189.88501,"confidence":0.8203125,"punctuated_word":"canceling","sentiment":"negative","sentiment_score":-0.3448631763458252},{"word":"within","start":189.88501,"end":190.285,"confidence":1.0,"punctuated_word":"within","sentiment":"negative","sentiment_score":-0.522067129611969},{"word":"the","start":190.285,"end":190.52501,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3367038369178772},{"word":"contract","start":190.52501,"end":190.925,"confidence":0.9941406,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.24271556735038757},{"word":"term","start":190.925,"end":191.425,"confidence":0.99121094,"punctuated_word":"term,","sentiment":"neutral","sentiment_score":-0.3290054500102997},{"word":"there","start":192.365,"end":192.60501,"confidence":0.96875,"punctuated_word":"there","sentiment":"negative","sentiment_score":-0.4248661398887634},{"word":"is","start":192.60501,"end":192.845,"confidence":0.88427734,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3547595739364624},{"word":"a","start":192.845,"end":193.005,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.33089396357536316},{"word":"cancellation","start":193.005,"end":193.505,"confidence":0.97265625,"punctuated_word":"cancellation","sentiment":"negative","sentiment_score":-0.4127430617809296},{"word":"fee","start":193.725,"end":194.04501,"confidence":1.0,"punctuated_word":"fee","sentiment":"negative","sentiment_score":-0.5226261615753174},{"word":"of","start":194.04501,"end":194.54501,"confidence":1.0,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.4063345789909363},{"word":"$132","start":194.925,"end":196.625,"confidence":0.9954834,"punctuated_word":"$132","sentiment":"negative","sentiment_score":-0.36601969599723816},{"word":"and","start":196.68501,"end":197.085,"confidence":0.87841797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.3230942189693451},{"word":"the","start":197.085,"end":197.24501,"confidence":0.9301758,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.28891903162002563},{"word":"price","start":197.24501,"end":197.74501,"confidence":1.0,"punctuated_word":"price","sentiment":"neutral","sentiment_score":-0.31412577629089355},{"word":"of","start":197.88501,"end":198.125,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2989680767059326},{"word":"the","start":198.125,"end":198.285,"confidence":0.9086914,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.28557518124580383},{"word":"router","start":198.285,"end":198.785,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.10778205841779707},{"word":"because","start":199.09,"end":199.25,"confidence":0.9863281,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.31923502683639526},{"word":"we","start":199.25,"end":199.40999,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.3829869031906128},{"word":"do","start":199.40999,"end":199.65,"confidence":1.0,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.46343526244163513},{"word":"not","start":199.65,"end":199.96999,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4744465351104736},{"word":"accept","start":199.96999,"end":200.46999,"confidence":1.0,"punctuated_word":"accept","sentiment":"negative","sentiment_score":-0.5339110493659973},{"word":"used","start":200.60999,"end":200.93,"confidence":0.82958984,"punctuated_word":"used","sentiment":"negative","sentiment_score":-0.4646124541759491},{"word":"equipment","start":200.93,"end":201.43,"confidence":0.9970703,"punctuated_word":"equipment","sentiment":"negative","sentiment_score":-0.4272181987762451},{"word":"anymore","start":202.04999,"end":202.54999,"confidence":0.9980469,"punctuated_word":"anymore.","sentiment":"negative","sentiment_score":-0.47310012578964233},{"word":"mhmm","start":205.89,"end":206.39,"confidence":0.99316406,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.15213534235954285},{"word":"yeah","start":206.45,"end":206.95,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07357784360647202},{"word":"okay","start":207.17,"end":207.67,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02923049218952656},{"word":"and","start":207.96999,"end":208.46999,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.021508926525712013},{"word":"regarding","start":208.93,"end":209.43,"confidence":0.98828125,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.023167148232460025},{"word":"the","start":209.48999,"end":209.81,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.025447368621826172},{"word":"handset","start":209.81,"end":210.31,"confidence":0.9921875,"punctuated_word":"handset,","sentiment":"neutral","sentiment_score":-0.023112576454877853},{"word":"do","start":211.795,"end":212.03499,"confidence":0.9941406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0261838398873806},{"word":"you","start":212.03499,"end":212.11499,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.020219936966896057},{"word":"have","start":212.11499,"end":212.435,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.01783476024866104},{"word":"a","start":212.435,"end":212.595,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.018017904832959175},{"word":"preferred","start":212.595,"end":213.095,"confidence":0.9941406,"punctuated_word":"preferred","sentiment":"neutral","sentiment_score":-0.01215662807226181},{"word":"number","start":213.47499,"end":213.875,"confidence":0.9892578,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.027265526354312897},{"word":"for","start":213.875,"end":214.11499,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02101912349462509},{"word":"that","start":214.11499,"end":214.515,"confidence":0.8300781,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.04191121831536293},{"word":"or","start":214.515,"end":215.015,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.07389335334300995},{"word":"do","start":215.39499,"end":215.555,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.05252423137426376},{"word":"you","start":215.555,"end":215.715,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06366506963968277},{"word":"need","start":215.715,"end":216.11499,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.07023946195840836},{"word":"a","start":216.11499,"end":216.275,"confidence":0.8173828,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07541262358427048},{"word":"new","start":216.275,"end":216.515,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.08350387215614319},{"word":"handset","start":216.515,"end":216.995,"confidence":0.9863281,"punctuated_word":"handset","sentiment":"neutral","sentiment_score":-0.06696895509958267},{"word":"as","start":216.995,"end":217.155,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.018622986972332},{"word":"well","start":217.155,"end":217.655,"confidence":0.9909668,"punctuated_word":"well?","sentiment":"neutral","sentiment_score":-0.010737696662545204},{"word":"new","start":221.075,"end":221.31499,"confidence":0.9633789,"punctuated_word":"New","sentiment":"neutral","sentiment_score":0.01916202157735825},{"word":"number","start":221.31499,"end":221.81499,"confidence":0.8137207,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.0338265523314476},{"word":"okay","start":222.03499,"end":222.355,"confidence":0.99316406,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.053573764860630035},{"word":"then","start":222.355,"end":222.855,"confidence":0.9145508,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.05168749392032623},{"word":"so","start":223.075,"end":223.575,"confidence":0.7709961,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.06293843686580658},{"word":"okay","start":225.65001,"end":226.15001,"confidence":0.8195801,"punctuated_word":"okay,","sentiment":"neutral","sentiment_score":0.0850834846496582},{"word":"what","start":227.09001,"end":227.33,"confidence":0.88964844,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.08632621169090271},{"word":"we're","start":227.33,"end":227.65001,"confidence":0.9995117,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.07852879166603088},{"word":"going","start":227.65001,"end":227.89,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.0957115963101387},{"word":"to","start":227.89,"end":228.05,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08181151747703552},{"word":"do","start":228.05,"end":228.21,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.08946052193641663},{"word":"now","start":228.21,"end":228.61,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.09835122525691986},{"word":"is","start":228.61,"end":228.93001,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1005249097943306},{"word":"process","start":228.93001,"end":229.33,"confidence":0.9980469,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.1214355081319809},{"word":"your","start":229.33,"end":229.57,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.16710978746414185},{"word":"order","start":229.57,"end":230.07,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.13152340054512024},{"word":"today","start":230.77,"end":231.27,"confidence":0.90234375,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.10645677894353868},{"word":"and","start":231.97,"end":232.47,"confidence":0.9921875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03056287951767445},{"word":"have","start":233.01001,"end":233.25,"confidence":0.9199219,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.018293296918272972},{"word":"you","start":233.25,"end":233.49,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010927533730864525},{"word":"also","start":233.49,"end":233.81001,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.017090313136577606},{"word":"spoke","start":233.81001,"end":234.13,"confidence":0.9873047,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.05502920597791672},{"word":"with","start":234.13,"end":234.29001,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.15158429741859436},{"word":"sorry","start":238.45001,"end":238.95001,"confidence":0.86694336,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.07556623220443726},{"word":"for","start":242.355,"end":242.515,"confidence":0.91845703,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.04394502192735672},{"word":"the","start":242.515,"end":242.755,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05032002180814743},{"word":"handset","start":242.755,"end":243.255,"confidence":0.95703125,"punctuated_word":"handset?","sentiment":"neutral","sentiment_score":-0.04649019241333008},{"word":"regarding","start":245.875,"end":246.275,"confidence":0.84228516,"punctuated_word":"Regarding","sentiment":"neutral","sentiment_score":0.022699611261487007},{"word":"that","start":246.275,"end":246.515,"confidence":0.98828125,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0378723219037056},{"word":"one","start":246.515,"end":246.91501,"confidence":0.9941406,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.03331656754016876},{"word":"i'll","start":246.91501,"end":247.235,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.060595136135816574},{"word":"confirm","start":247.235,"end":247.735,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.07727088779211044},{"word":"that","start":247.875,"end":248.195,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05222627893090248},{"word":"first","start":248.195,"end":248.695,"confidence":0.8564453,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":0.041956380009651184},{"word":"if","start":248.995,"end":249.315,"confidence":0.97998047,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.06368815898895264},{"word":"what","start":249.315,"end":249.475,"confidence":0.5878906,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03617270290851593},{"word":"is","start":249.475,"end":249.715,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0027869492769241333},{"word":"the","start":249.715,"end":250.215,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.001388542354106903},{"word":"applicable","start":251.155,"end":251.655,"confidence":0.9536133,"punctuated_word":"applicable","sentiment":"neutral","sentiment_score":0.05125690996646881},{"word":"number","start":251.875,"end":252.275,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.01009930670261383},{"word":"for","start":252.275,"end":252.515,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.019288919866085052},{"word":"the","start":252.515,"end":252.675,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004186004400253296},{"word":"handset","start":252.675,"end":253.175,"confidence":0.95214844,"punctuated_word":"handset,","sentiment":"neutral","sentiment_score":0.016174517571926117},{"word":"then","start":253.5,"end":254.0,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.058554187417030334},{"word":"i'll","start":255.26,"end":255.42,"confidence":0.9477539,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05102681368589401},{"word":"get","start":255.42,"end":255.66,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.05173773318529129},{"word":"back","start":255.66,"end":255.82,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.02259017527103424},{"word":"to","start":255.82,"end":255.98,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.016837120056152344},{"word":"you","start":255.98,"end":256.22,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.01394063886255026},{"word":"we'll","start":256.22,"end":256.46,"confidence":0.99316406,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.027423083782196045},{"word":"just","start":256.46,"end":256.62,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04044884815812111},{"word":"need","start":256.62,"end":256.86,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.03405143320560455},{"word":"to","start":256.86,"end":257.02,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.025572996586561203},{"word":"process","start":257.02,"end":257.42,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.024101492017507553},{"word":"the","start":257.42,"end":257.58,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.018523111939430237},{"word":"internet","start":257.58,"end":258.06,"confidence":0.9790039,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.021731141954660416},{"word":"first","start":258.06,"end":258.56,"confidence":0.9453125,"punctuated_word":"first,","sentiment":"neutral","sentiment_score":0.01823028363287449},{"word":"then","start":259.1,"end":259.42,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.023390784859657288},{"word":"we'll","start":259.42,"end":259.66,"confidence":0.9003906,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.029772281646728516},{"word":"proceed","start":259.66,"end":260.06,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.04173200577497482},{"word":"with","start":260.06,"end":260.3,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03576560318470001},{"word":"the","start":260.3,"end":260.38,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.041632428765296936},{"word":"handset","start":260.38,"end":260.88,"confidence":0.9892578,"punctuated_word":"handset","sentiment":"neutral","sentiment_score":0.020503250882029533},{"word":"after","start":261.26,"end":261.76,"confidence":0.921875,"punctuated_word":"after.","sentiment":"neutral","sentiment_score":0.029304828494787216},{"word":"mhmm","start":264.06,"end":264.56,"confidence":0.9779053,"punctuated_word":"Mhmm.","sentiment":"positive","sentiment_score":0.5117743015289307},{"word":"yeah","start":265.02,"end":265.42,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18007323145866394},{"word":"and","start":265.42,"end":265.74,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.12295681983232498},{"word":"so","start":265.74,"end":266.24,"confidence":0.9819336,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.10669557005167007},{"word":"okay","start":271.265,"end":271.505,"confidence":0.97143555,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.07177410274744034},{"word":"for","start":271.505,"end":271.985,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.001368097960948944},{"word":"express","start":271.985,"end":272.485,"confidence":0.94628906,"punctuated_word":"express","sentiment":"neutral","sentiment_score":0.0228053480386734},{"word":"postage","start":272.545,"end":273.045,"confidence":0.9951172,"punctuated_word":"postage,","sentiment":"neutral","sentiment_score":0.022256270051002502},{"word":"it","start":273.505,"end":273.745,"confidence":0.9116211,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02854793518781662},{"word":"usually","start":273.745,"end":274.145,"confidence":0.9892578,"punctuated_word":"usually","sentiment":"neutral","sentiment_score":-0.03151144087314606},{"word":"takes","start":274.145,"end":274.545,"confidence":0.99902344,"punctuated_word":"takes","sentiment":"neutral","sentiment_score":-0.01348024606704712},{"word":"one","start":274.545,"end":274.705,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0009788274765014648},{"word":"to","start":274.705,"end":274.865,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05864611640572548},{"word":"three","start":274.865,"end":275.105,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.009195968508720398},{"word":"business","start":275.105,"end":275.505,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.002324037253856659},{"word":"days","start":275.505,"end":276.005,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.005723312497138977},{"word":"at","start":276.705,"end":276.785,"confidence":0.9086914,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.0089016854763031},{"word":"the","start":276.785,"end":276.945,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0031492114067077637},{"word":"address","start":276.945,"end":277.345,"confidence":0.9482422,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.03224341571331024},{"word":"to","start":277.345,"end":277.425,"confidence":0.890625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0018092244863510132},{"word":"arrive","start":277.425,"end":277.925,"confidence":0.8173828,"punctuated_word":"arrive.","sentiment":"neutral","sentiment_score":0.003301277756690979},{"word":"so","start":277.985,"end":278.305,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08348254859447479},{"word":"i","start":278.305,"end":278.465,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16825386881828308},{"word":"cannot","start":278.465,"end":278.865,"confidence":0.96875,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.2554447054862976},{"word":"guarantee","start":278.865,"end":279.345,"confidence":0.99902344,"punctuated_word":"guarantee","sentiment":"neutral","sentiment_score":-0.05682875216007233},{"word":"you","start":279.345,"end":279.505,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.058277301490306854},{"word":"that","start":279.505,"end":279.745,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11410541832447052},{"word":"it","start":279.745,"end":279.985,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07627211511135101},{"word":"will","start":279.985,"end":280.225,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.17622962594032288},{"word":"come","start":280.225,"end":280.725,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.11548376083374023},{"word":"within","start":280.81998,"end":281.02,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.12662360072135925},{"word":"this","start":281.02,"end":281.22,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.09607961773872375},{"word":"day","start":281.22,"end":281.53998,"confidence":0.9753418,"punctuated_word":"day,","sentiment":"neutral","sentiment_score":-0.09336690604686736},{"word":"like","start":281.53998,"end":281.78,"confidence":0.8803711,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.10423219203948976},{"word":"within","start":281.78,"end":282.09998,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.11539044976234436},{"word":"twenty","start":282.09998,"end":282.41998,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.12530043721199036},{"word":"four","start":282.41998,"end":282.58,"confidence":0.99902344,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.08927872776985168},{"word":"hours","start":282.58,"end":283.08,"confidence":0.77905273,"punctuated_word":"hours.","sentiment":"neutral","sentiment_score":-0.1211252212524414},{"word":"because","start":283.69998,"end":284.09998,"confidence":0.97802734,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.14577676355838776},{"word":"sometimes","start":284.09998,"end":284.58,"confidence":0.97802734,"punctuated_word":"sometimes","sentiment":"neutral","sentiment_score":-0.10218433290719986},{"word":"there's","start":284.58,"end":284.81998,"confidence":0.79589844,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.141404390335083},{"word":"a","start":284.81998,"end":284.9,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1297553777694702},{"word":"delay","start":284.9,"end":285.3,"confidence":1.0,"punctuated_word":"delay","sentiment":"neutral","sentiment_score":-0.15985512733459473},{"word":"with","start":285.3,"end":285.46,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.26566481590270996},{"word":"the","start":285.46,"end":285.53998,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22518064081668857},{"word":"delivery","start":285.53998,"end":286.03998,"confidence":0.99902344,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":-0.20401866734027865},{"word":"under","start":286.81998,"end":287.3,"confidence":0.8491211,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.2056252807378769},{"word":"australian","start":287.3,"end":287.8,"confidence":0.99609375,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.17240291833877563},{"word":"post","start":287.94,"end":288.44,"confidence":0.7697754,"punctuated_word":"post.","sentiment":"neutral","sentiment_score":-0.16103413701057434},{"word":"yeah","start":292.09998,"end":292.41998,"confidence":0.9770508,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07110139727592468},{"word":"but","start":292.41998,"end":292.66,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.07529907673597336},{"word":"we","start":292.66,"end":292.74,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1268678903579712},{"word":"can","start":292.74,"end":293.24,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.13370436429977417},{"word":"give","start":293.3,"end":293.53998,"confidence":0.9863281,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.16529151797294617},{"word":"you","start":293.53998,"end":293.78,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18043853342533112},{"word":"the","start":293.78,"end":293.94,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17410269379615784},{"word":"tracking","start":293.94,"end":294.34,"confidence":0.9873047,"punctuated_word":"tracking","sentiment":"neutral","sentiment_score":0.14461660385131836},{"word":"number","start":294.34,"end":294.74,"confidence":0.9970703,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.14750008285045624},{"word":"for","start":294.74,"end":294.9,"confidence":0.98828125,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.198536217212677},{"word":"you","start":294.9,"end":295.06,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18082699179649353},{"word":"to","start":295.06,"end":295.56,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17012716829776764},{"word":"be","start":295.94,"end":296.09998,"confidence":0.9086914,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1827048510313034},{"word":"able","start":296.09998,"end":296.25998,"confidence":0.9760742,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.1859554648399353},{"word":"to","start":296.25998,"end":296.505,"confidence":0.53515625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16215136647224426},{"word":"track","start":296.585,"end":296.785,"confidence":0.9741211,"punctuated_word":"track","sentiment":"neutral","sentiment_score":0.12147779017686844},{"word":"it","start":296.785,"end":296.98502,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1598345786333084},{"word":"directly","start":296.98502,"end":297.48502,"confidence":0.99902344,"punctuated_word":"directly.","sentiment":"neutral","sentiment_score":0.1460411548614502},{"word":"yeah","start":298.745,"end":299.225,"confidence":0.9812012,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2458826005458832},{"word":"so","start":299.225,"end":299.725,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.20388780534267423},{"word":"i'll","start":300.745,"end":301.245,"confidence":0.8918457,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.16137538850307465},{"word":"inform","start":303.935,"end":304.185,"confidence":0.9604492,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":0.16778242588043213},{"word":"yeah","start":308.42502,"end":308.82,"confidence":0.9724121,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.2130563259124756},{"word":"i'll","start":308.82,"end":309.06,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.20184211432933807},{"word":"just","start":309.06,"end":309.30002,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.22714485228061676},{"word":"confirm","start":309.30002,"end":309.78,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.2137945294380188},{"word":"that","start":309.78,"end":309.94,"confidence":0.9873047,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2501548230648041},{"word":"one","start":309.94,"end":310.18,"confidence":0.8886719,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.2984630763530731},{"word":"with","start":310.18,"end":310.34,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2680757939815521},{"word":"our","start":310.34,"end":310.5,"confidence":0.9741211,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.2687743306159973},{"word":"back","start":310.5,"end":310.74002,"confidence":0.86035156,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.31003931164741516},{"word":"end","start":310.74002,"end":310.98,"confidence":0.95703125,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.24635469913482663},{"word":"team","start":310.98,"end":311.22,"confidence":0.98535156,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.28197404742240906},{"word":"on","start":311.22,"end":311.38,"confidence":0.87158203,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.30237695574760437},{"word":"how","start":311.38,"end":311.62,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.24878230690956116},{"word":"it","start":311.62,"end":311.78,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2818169891834259},{"word":"works","start":311.78,"end":312.1,"confidence":1.0,"punctuated_word":"works","sentiment":"neutral","sentiment_score":0.23695798218250275},{"word":"because","start":312.1,"end":312.6,"confidence":0.5776367,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.2651289701461792},{"word":"we","start":313.14,"end":313.38,"confidence":0.8598633,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.11966054886579514},{"word":"do","start":313.38,"end":313.88,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.13343019783496857},{"word":"also","start":314.1,"end":314.5,"confidence":0.9604492,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.11525970697402954},{"word":"have","start":314.5,"end":314.9,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.14457513391971588},{"word":"a","start":314.9,"end":315.06,"confidence":0.88964844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10412101447582243},{"word":"price","start":315.06,"end":315.46002,"confidence":0.99902344,"punctuated_word":"price","sentiment":"neutral","sentiment_score":0.1246163845062256},{"word":"for","start":315.46002,"end":315.7,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09740982949733734},{"word":"the","start":315.7,"end":315.94,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11554871499538422},{"word":"handset","start":315.94,"end":316.44,"confidence":0.9875488,"punctuated_word":"handset.","sentiment":"neutral","sentiment_score":0.0904342085123062},{"word":"it's","start":317.46002,"end":317.7,"confidence":0.99316406,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.009684915654361248},{"word":"not","start":317.7,"end":318.02002,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.0070485919713974},{"word":"for","start":318.02002,"end":318.26,"confidence":0.97265625,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03481324017047882},{"word":"free","start":318.26,"end":318.66,"confidence":0.7541504,"punctuated_word":"free.","sentiment":"neutral","sentiment_score":0.01919740065932274},{"word":"if","start":318.66,"end":318.9,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.05352627858519554},{"word":"ever","start":318.9,"end":319.14,"confidence":0.99902344,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.06256142258644104},{"word":"we","start":319.14,"end":319.38,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05275015905499458},{"word":"agree","start":319.38,"end":319.62,"confidence":1.0,"punctuated_word":"agree","sentiment":"neutral","sentiment_score":0.06925547122955322},{"word":"with","start":319.62,"end":319.86002,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08340565860271454},{"word":"the","start":319.86002,"end":320.02002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04748482629656792},{"word":"prices","start":320.02002,"end":320.52002,"confidence":0.9797363,"punctuated_word":"prices,","sentiment":"neutral","sentiment_score":0.07218772172927856},{"word":"i'll","start":320.66003,"end":321.16003,"confidence":0.9951172,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.11754924058914185},{"word":"i'll","start":321.30002,"end":321.46002,"confidence":0.8540039,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1180829405784607},{"word":"send","start":321.46002,"end":321.7,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.10603253543376924},{"word":"you","start":321.7,"end":321.86002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12383991479873656},{"word":"the","start":321.86002,"end":322.02002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09251698851585388},{"word":"price","start":322.02002,"end":322.26,"confidence":0.8964844,"punctuated_word":"price","sentiment":"neutral","sentiment_score":0.09167370945215224},{"word":"list","start":322.26,"end":322.5,"confidence":0.7357178,"punctuated_word":"list,","sentiment":"neutral","sentiment_score":0.07744261622428894},{"word":"then","start":322.5,"end":323.0,"confidence":0.89208984,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0948123186826706},{"word":"then","start":323.41498,"end":323.91498,"confidence":0.8569336,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.09507618844509123},{"word":"just","start":324.13498,"end":324.63498,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08212406933307648},{"word":"choose","start":324.85498,"end":325.175,"confidence":0.94140625,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.0913424789905548},{"word":"one","start":325.175,"end":325.495,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.08712197840213776},{"word":"from","start":325.495,"end":325.735,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08955784142017365},{"word":"that","start":325.735,"end":326.235,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08054247498512268},{"word":"so","start":326.455,"end":326.69498,"confidence":0.8574219,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.08009295165538788},{"word":"we","start":326.69498,"end":326.775,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09482355415821075},{"word":"can","start":326.775,"end":327.275,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11077914386987686},{"word":"activate","start":327.335,"end":327.735,"confidence":0.9116211,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":0.1254230439662933},{"word":"it","start":327.735,"end":327.97498,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.13632041215896606},{"word":"as","start":327.97498,"end":328.215,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10639183223247528},{"word":"well","start":328.215,"end":328.69498,"confidence":1.0,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.0875004455447197},{"word":"yeah","start":328.69498,"end":329.19498,"confidence":0.98876953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.103319451212883},{"word":"okay","start":331.175,"end":331.675,"confidence":0.98657227,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1168048083782196},{"word":"i'll","start":331.815,"end":332.215,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.12325529754161836},{"word":"inform","start":332.215,"end":332.53497,"confidence":1.0,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":0.1723766326904297},{"word":"our","start":332.53497,"end":332.69498,"confidence":0.67626953,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1474737524986267},{"word":"accounts","start":332.69498,"end":333.175,"confidence":0.97314453,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.12718747556209564},{"word":"department","start":333.175,"end":333.675,"confidence":0.99902344,"punctuated_word":"department","sentiment":"neutral","sentiment_score":0.12578347325325012},{"word":"regarding","start":333.735,"end":334.215,"confidence":0.9970703,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.16029387712478638},{"word":"this","start":334.215,"end":334.53497,"confidence":0.8937988,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.15236571431159973},{"word":"then","start":334.53497,"end":335.03497,"confidence":0.9921875,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.16341793537139893},{"word":"i'll","start":335.9,"end":336.14,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1790437400341034},{"word":"get","start":336.14,"end":336.30002,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.18777617812156677},{"word":"back","start":336.30002,"end":336.54,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.19281843304634097},{"word":"to","start":336.54,"end":336.7,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1773495972156525},{"word":"you","start":336.7,"end":336.78,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21741047501564023},{"word":"once","start":336.78,"end":337.1,"confidence":1.0,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.20649781823158264},{"word":"the","start":337.1,"end":337.26,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.21225224435329437},{"word":"activation","start":337.26,"end":337.74002,"confidence":1.0,"punctuated_word":"activation","sentiment":"positive","sentiment_score":0.3334459662437439},{"word":"is","start":337.74002,"end":337.98,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.22054296731948853},{"word":"successful","start":337.98,"end":338.48,"confidence":0.99658203,"punctuated_word":"successful.","sentiment":"neutral","sentiment_score":0.23746533691883087},{"word":"and","start":339.26,"end":339.76,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07003428041934967},{"word":"did","start":340.38,"end":340.7,"confidence":0.92578125,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.05104374885559082},{"word":"our","start":340.7,"end":341.02002,"confidence":0.9921875,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.08209335803985596},{"word":"representative","start":341.02002,"end":341.52002,"confidence":0.99902344,"punctuated_word":"representative","sentiment":"neutral","sentiment_score":0.0967564582824707},{"word":"mention","start":341.74002,"end":342.14,"confidence":0.83984375,"punctuated_word":"mention","sentiment":"neutral","sentiment_score":0.06384971737861633},{"word":"that","start":342.14,"end":342.30002,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06501061469316483},{"word":"there's","start":342.30002,"end":342.54,"confidence":0.9099121,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.05543924495577812},{"word":"also","start":342.54,"end":342.86002,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.04122640937566757},{"word":"an","start":342.86002,"end":343.02002,"confidence":0.8618164,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.037581801414489746},{"word":"upfront","start":343.02002,"end":343.34,"confidence":0.93603516,"punctuated_word":"upfront","sentiment":"neutral","sentiment_score":0.022043846547603607},{"word":"payment","start":343.34,"end":343.82,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.023903727531433105},{"word":"about","start":343.82,"end":344.06,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.019261859357357025},{"word":"this","start":344.06,"end":344.56,"confidence":0.9995117,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":0.03232113644480705},{"word":"yeah","start":349.1,"end":349.575,"confidence":0.96875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08573015034198761},{"word":"yeah","start":350.375,"end":350.695,"confidence":0.97265625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10880227386951448},{"word":"i'll","start":350.695,"end":351.015,"confidence":0.9916992,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.12747716903686523},{"word":"inform","start":351.015,"end":351.415,"confidence":1.0,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":0.1238223910331726},{"word":"our","start":351.415,"end":351.575,"confidence":0.984375,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.14877115190029144},{"word":"accounts","start":351.575,"end":351.975,"confidence":0.99609375,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.10617061704397202},{"word":"department","start":351.975,"end":352.45502,"confidence":1.0,"punctuated_word":"department","sentiment":"neutral","sentiment_score":0.14550171792507172},{"word":"for","start":352.45502,"end":352.695,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1975133717060089},{"word":"them","start":352.695,"end":352.855,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.1427219808101654},{"word":"to","start":352.855,"end":353.015,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16377584636211395},{"word":"send","start":353.015,"end":353.255,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.1510697454214096},{"word":"you","start":353.255,"end":353.415,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1935635507106781},{"word":"an","start":353.415,"end":353.655,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.11872417479753494},{"word":"invoice","start":353.655,"end":354.155,"confidence":0.7878418,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.1221630722284317},{"word":"then","start":354.535,"end":355.035,"confidence":0.9980469,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.1140517145395279},{"word":"there's","start":355.17502,"end":355.575,"confidence":0.98535156,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.12628668546676636},{"word":"also","start":355.575,"end":356.075,"confidence":0.9951172,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.13240233063697815},{"word":"instruction","start":356.535,"end":357.035,"confidence":0.8935547,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":0.13595375418663025},{"word":"there","start":357.095,"end":357.575,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.11889463663101196},{"word":"on","start":357.575,"end":357.815,"confidence":0.95166016,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.12393053621053696},{"word":"how","start":357.815,"end":358.05502,"confidence":0.8017578,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.09578345715999605},{"word":"to","start":358.05502,"end":358.135,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11148776859045029},{"word":"settle","start":358.135,"end":358.535,"confidence":0.9980469,"punctuated_word":"settle","sentiment":"neutral","sentiment_score":0.09077419340610504},{"word":"the","start":358.535,"end":358.695,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.099433071911335},{"word":"payment","start":358.695,"end":359.17502,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.0826885774731636},{"word":"then","start":359.17502,"end":359.67502,"confidence":0.9914551,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.11947613209486008},{"word":"okay","start":361.57294,"end":361.81293,"confidence":0.9770508,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.0718737468123436},{"word":"then","start":361.81293,"end":362.29294,"confidence":0.9448242,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.03912634402513504},{"word":"bye","start":362.29294,"end":362.61295,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.11223212629556656},{"word":"for","start":362.61295,"end":362.77292,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06970039010047913},{"word":"now","start":362.77292,"end":363.17294,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.10991498082876204},{"word":"thank","start":363.17294,"end":363.41293,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7822123765945435},{"word":"you","start":363.41293,"end":363.91293,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.08252803981304169}],"paragraphs":{"transcript":"\nYes. Hello. Good afternoon. This is Maureen from Ertow tech support. Yeah.\n\nAm I speaking with Ravinder Chandra? Yeah. I just wanted to confirm regarding your is this an inquiry for an Internet service? We received your personal information via email. Are you inquiring for an Internet service and a handset?\n\nYeah. So the service address is the shipping address as well. Is that correct? Okay. Is it the 7 Foot Hill Lane?\n\nYeah. Mhmm. Mhmm. Okay. So this is available under Lynn Home Networks.\n\nSo have you tried to, yeah, have you tried to visit our website or not yet? Okay. I see. Yeah. So on our website, we have different plan speed available.\n\nMay I know what is your preferred plan speed? Yeah. It's air tow.net.au. Then under networks, you'll see there, Lindholm Networks. Just select that one.\n\nOkay. I see. So we're going to proceed with the Lindholm Superfast, which is the matrix 200 over 200. That is one 140 per month. And regarding the router, will you be needing a new one or you already have one, the same specs here that we have?\n\nYeah. Yeah. That's correct. We have a free router already, which is preconfigured. But please do know that if ever you'll be canceling within the contract term, there is a cancellation fee of $132 and the price of the router because we do not accept used equipment anymore.\n\nMhmm. Yeah. Okay. And regarding the handset, do you have a preferred number for that, or do you need a new handset as well? New number.\n\nOkay then. So, okay, what we're going to do now is process your order today. And have you also spoke with sorry? For the handset? Regarding that one, I'll confirm that first.\n\nIf what is the applicable number for the handset, then I'll get back to you. We'll just need to process the Internet first, then we'll proceed with the handset after. Mhmm. Yeah. And so okay.\n\nFor express postage, it usually takes one to three business days at the address to arrive. So I cannot guarantee you that it will come within this day, like, within twenty four hours. Because sometimes there's a delay with the delivery under Australian post. Yeah. But we can give you the tracking number for you to be able to track it directly.\n\nYeah. So I'll inform yeah. I'll just confirm that one with our back end team on how it works because we do also have a price for the handset. It's not for free. If ever we agree with the prices, I'll I'll send you the price list, then then just choose one from that so we can activate it as well.\n\nYeah. Okay. I'll inform our accounts department regarding this, then I'll get back to you once the activation is successful. And did our representative mention that there's also an upfront payment about this? Yeah.\n\nYeah. I'll inform our accounts department for them to send you an invoice. Then there's also instruction there on how to settle the payment then. Okay then. Bye for now.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.1394328773021698},{"text":"Hello.","start":3.6799998,"end":4.16,"sentiment":"neutral","sentiment_score":0.19906708598136905},{"text":"Good afternoon.","start":4.4,"end":5.2,"sentiment":"positive","sentiment_score":0.4921954572200775},{"text":"This is Maureen from Ertow tech support.","start":5.2,"end":8.24,"sentiment":"positive","sentiment_score":0.36676707012312754},{"text":"Yeah.","start":8.24,"end":8.48,"sentiment":"neutral","sentiment_score":0.15671396255493164}],"sentiment":"positive","sentiment_score":0.3372478609283765,"num_words":12,"start":3.36,"end":8.48},{"sentences":[{"text":"Am I speaking with Ravinder Chandra?","start":8.48,"end":11.3,"sentiment":"neutral","sentiment_score":0.10597889001170795},{"text":"Yeah.","start":13.245,"end":13.485,"sentiment":"neutral","sentiment_score":0.10506702214479446},{"text":"I just wanted to confirm regarding your is this an inquiry for an Internet service?","start":13.485,"end":20.865,"sentiment":"neutral","sentiment_score":0.0862452025214831},{"text":"We received your personal information via email.","start":25.485,"end":29.57,"sentiment":"neutral","sentiment_score":0.05635040732366698},{"text":"Are you inquiring for an Internet service and a handset?","start":30.99,"end":34.85,"sentiment":"neutral","sentiment_score":0.06599909216165542}],"sentiment":"neutral","sentiment_score":0.07920672238255158,"num_words":39,"start":8.48,"end":34.85},{"sentences":[{"text":"Yeah.","start":36.03,"end":36.53,"sentiment":"neutral","sentiment_score":0.07694438099861145},{"text":"So the service address is the shipping address as well.","start":37.39,"end":40.989998,"sentiment":"neutral","sentiment_score":0.0518267722800374},{"text":"Is that correct?","start":40.989998,"end":41.954998,"sentiment":"neutral","sentiment_score":0.0378095523143808},{"text":"Okay.","start":49.135,"end":49.635,"sentiment":"neutral","sentiment_score":-0.007385606877505779},{"text":"Is it the 7 Foot Hill Lane?","start":50.335,"end":52.354996,"sentiment":"neutral","sentiment_score":-0.000563552203987326}],"sentiment":"neutral","sentiment_score":0.031695922201668676,"num_words":22,"start":36.03,"end":52.354996},{"sentences":[{"text":"Yeah.","start":54.414997,"end":54.72,"sentiment":"neutral","sentiment_score":0.02590036205947399},{"text":"Mhmm.","start":56.08,"end":56.58,"sentiment":"neutral","sentiment_score":0.011785095557570456},{"text":"Mhmm.","start":57.68,"end":58.18,"sentiment":"neutral","sentiment_score":0.008750705048441887},{"text":"Okay.","start":60.64,"end":60.88,"sentiment":"neutral","sentiment_score":0.05363481491804123},{"text":"So this is available under Lynn Home Networks.","start":60.88,"end":63.7,"sentiment":"neutral","sentiment_score":0.06033296138048172}],"sentiment":"neutral","sentiment_score":0.04856122238561511,"num_words":12,"start":54.414997,"end":63.7},{"sentences":[{"text":"So have you tried to, yeah, have you tried to visit our website or not yet?","start":64.24,"end":69.885,"sentiment":"neutral","sentiment_score":0.015384956146590412},{"text":"Okay.","start":77.405,"end":77.725,"sentiment":"neutral","sentiment_score":0.11366111040115356},{"text":"I see.","start":77.725,"end":78.465004,"sentiment":"neutral","sentiment_score":0.12267741188406944},{"text":"Yeah.","start":85.165,"end":85.59,"sentiment":"neutral","sentiment_score":0.08063512295484543},{"text":"So on our website, we have different plan speed available.","start":86.869995,"end":92.89,"sentiment":"neutral","sentiment_score":0.05921268276870251}],"sentiment":"neutral","sentiment_score":0.042597906105220316,"num_words":30,"start":64.24,"end":92.89},{"sentences":[{"text":"May I know what is your preferred plan speed?","start":93.509995,"end":96.17,"sentiment":"neutral","sentiment_score":0.05723625752660963},{"text":"Yeah.","start":100.715,"end":101.215,"sentiment":"neutral","sentiment_score":0.05189421027898789},{"text":"It's air tow.net.au.","start":102.395,"end":105.534996,"sentiment":"neutral","sentiment_score":0.038698202619949974},{"text":"Then under networks, you'll see there, Lindholm Networks.","start":122.149994,"end":130.195,"sentiment":"neutral","sentiment_score":0.058924788143485785},{"text":"Just select that one.","start":130.655,"end":132.035,"sentiment":"neutral","sentiment_score":0.08298817649483681}],"sentiment":"neutral","sentiment_score":0.05945864588022232,"num_words":25,"start":93.509995,"end":132.035},{"sentences":[{"text":"Okay.","start":157.205,"end":157.52501,"sentiment":"neutral","sentiment_score":0.1579115390777588},{"text":"I see.","start":157.52501,"end":158.085,"sentiment":"neutral","sentiment_score":0.1485421285033226},{"text":"So we're going to proceed with the Lindholm Superfast, which is the matrix 200 over 200.","start":158.085,"end":163.205,"sentiment":"neutral","sentiment_score":0.2131875939667225},{"text":"That is one 140 per month.","start":163.205,"end":166.425,"sentiment":"neutral","sentiment_score":0.1038864366710186},{"text":"And regarding the router, will you be needing a new one or you already have one, the same specs here that we have?","start":166.725,"end":174.23999,"sentiment":"neutral","sentiment_score":0.02367261206002339}],"sentiment":"neutral","sentiment_score":0.10487054160330445,"num_words":48,"start":157.205,"end":174.23999},{"sentences":[{"text":"Yeah.","start":179.5,"end":180.0,"sentiment":"neutral","sentiment_score":0.04640532284975052},{"text":"Yeah.","start":180.78,"end":181.09999,"sentiment":"neutral","sentiment_score":0.039868876338005066},{"text":"That's correct.","start":181.09999,"end":181.81999,"sentiment":"neutral","sentiment_score":0.1250349543988705},{"text":"We have a free router already, which is preconfigured.","start":181.81999,"end":184.4,"sentiment":"neutral","sentiment_score":0.14004348466793695},{"text":"But please do know that if ever you'll be canceling within the contract term, there is a cancellation fee of $132 and the price of the router because we do not accept used equipment anymore.","start":186.285,"end":202.54999,"sentiment":"negative","sentiment_score":-0.3468927264213562}],"sentiment":"neutral","sentiment_score":-0.21967729072396955,"num_words":48,"start":179.5,"end":202.54999},{"sentences":[{"text":"Mhmm.","start":205.89,"end":206.39,"sentiment":"neutral","sentiment_score":-0.15213534235954285},{"text":"Yeah.","start":206.45,"end":206.95,"sentiment":"neutral","sentiment_score":-0.07357784360647202},{"text":"Okay.","start":207.17,"end":207.67,"sentiment":"neutral","sentiment_score":-0.02923049218952656},{"text":"And regarding the handset, do you have a preferred number for that, or do you need a new handset as well?","start":207.96999,"end":217.655,"sentiment":"neutral","sentiment_score":-0.03778158137131305},{"text":"New number.","start":221.075,"end":221.81499,"sentiment":"neutral","sentiment_score":0.026494286954402924}],"sentiment":"neutral","sentiment_score":-0.03828339665555037,"num_words":26,"start":205.89,"end":221.81499},{"sentences":[{"text":"Okay then.","start":222.03499,"end":222.855,"sentiment":"neutral","sentiment_score":0.052630629390478134},{"text":"So, okay, what we're going to do now is process your order today.","start":223.075,"end":231.27,"sentiment":"neutral","sentiment_score":0.10040478236400165},{"text":"And have you also spoke with sorry?","start":231.97,"end":238.95001,"sentiment":"neutral","sentiment_score":-0.03421233408153057},{"text":"For the handset?","start":242.355,"end":243.255,"sentiment":"neutral","sentiment_score":-0.04691841204961141},{"text":"Regarding that one, I'll confirm that first.","start":245.875,"end":248.695,"sentiment":"neutral","sentiment_score":0.04656245479626315}],"sentiment":"neutral","sentiment_score":0.04238184494897723,"num_words":32,"start":222.03499,"end":248.695},{"sentences":[{"text":"If what is the applicable number for the handset, then I'll get back to you.","start":248.995,"end":256.22,"sentiment":"neutral","sentiment_score":0.026450198826690516},{"text":"We'll just need to process the Internet first, then we'll proceed with the handset after.","start":256.22,"end":261.76,"sentiment":"neutral","sentiment_score":0.028812238325675327},{"text":"Mhmm.","start":264.06,"end":264.56,"sentiment":"positive","sentiment_score":0.5117743015289307},{"text":"Yeah.","start":265.02,"end":265.42,"sentiment":"neutral","sentiment_score":0.18007323145866394},{"text":"And so okay.","start":265.42,"end":271.505,"sentiment":"neutral","sentiment_score":0.1004754975438118}],"sentiment":"neutral","sentiment_score":0.05206315951155765,"num_words":35,"start":248.995,"end":271.505},{"sentences":[{"text":"For express postage, it usually takes one to three business days at the address to arrive.","start":271.505,"end":277.925,"sentiment":"neutral","sentiment_score":0.001457903767004609},{"text":"So I cannot guarantee you that it will come within this day, like, within twenty four hours.","start":277.985,"end":283.08,"sentiment":"neutral","sentiment_score":-0.11622207348837572},{"text":"Because sometimes there's a delay with the delivery under Australian post.","start":283.69998,"end":288.44,"sentiment":"neutral","sentiment_score":-0.1739002229137854},{"text":"Yeah.","start":292.09998,"end":292.41998,"sentiment":"neutral","sentiment_score":0.07110139727592468},{"text":"But we can give you the tracking number for you to be able to track it directly.","start":292.41998,"end":297.48502,"sentiment":"neutral","sentiment_score":0.1562044909771751}],"sentiment":"neutral","sentiment_score":-0.018367314470871803,"num_words":62,"start":271.505,"end":297.48502},{"sentences":[{"text":"Yeah.","start":298.745,"end":299.225,"sentiment":"neutral","sentiment_score":0.2458826005458832},{"text":"So I'll inform yeah.","start":299.225,"end":308.82,"sentiment":"neutral","sentiment_score":0.18652548640966415},{"text":"I'll just confirm that one with our back end team on how it works because we do also have a price for the handset.","start":308.82,"end":316.44,"sentiment":"neutral","sentiment_score":0.20611402175078788},{"text":"It's not for free.","start":317.46002,"end":318.66,"sentiment":"neutral","sentiment_score":0.017686037113890052},{"text":"If ever we agree with the prices, I'll I'll send you the price list, then then just choose one from that so we can activate it as well.","start":318.66,"end":328.69498,"sentiment":"neutral","sentiment_score":0.09036493634006806}],"sentiment":"neutral","sentiment_score":0.13999481039640846,"num_words":61,"start":298.745,"end":328.69498},{"sentences":[{"text":"Yeah.","start":328.69498,"end":329.19498,"sentiment":"neutral","sentiment_score":0.103319451212883},{"text":"Okay.","start":331.175,"end":331.675,"sentiment":"neutral","sentiment_score":0.1168048083782196},{"text":"I'll inform our accounts department regarding this, then I'll get back to you once the activation is successful.","start":331.815,"end":338.48,"sentiment":"neutral","sentiment_score":0.1853753841585583},{"text":"And did our representative mention that there's also an upfront payment about this?","start":339.26,"end":344.56,"sentiment":"neutral","sentiment_score":0.05081278486893727},{"text":"Yeah.","start":349.1,"end":349.575,"sentiment":"neutral","sentiment_score":0.08573015034198761}],"sentiment":"neutral","sentiment_score":0.1265640449436272,"num_words":34,"start":328.69498,"end":349.575},{"sentences":[{"text":"Yeah.","start":350.375,"end":350.695,"sentiment":"neutral","sentiment_score":0.10880227386951448},{"text":"I'll inform our accounts department for them to send you an invoice.","start":350.695,"end":354.155,"sentiment":"neutral","sentiment_score":0.14510623241464296},{"text":"Then there's also instruction there on how to settle the payment then.","start":354.535,"end":359.67502,"sentiment":"neutral","sentiment_score":0.1125969048589468},{"text":"Okay then.","start":361.57294,"end":362.29294,"sentiment":"neutral","sentiment_score":0.05550004541873932},{"text":"Bye for now.","start":362.29294,"end":363.17294,"sentiment":"neutral","sentiment_score":0.09728249907493591}],"sentiment":"neutral","sentiment_score":0.1201362503071626,"num_words":30,"start":350.375,"end":363.17294},{"sentences":[{"text":"Thank you.","start":363.17294,"end":363.91293,"sentiment":"positive","sentiment_score":0.3498421683907509}],"sentiment":"positive","sentiment_score":0.3498421683907509,"num_words":2,"start":363.17294,"end":363.91293}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Yes. One sec. Yes. Internet and the phone. Yes. No. The service address is different. So can I email you back? That's fine. So 7 Foothill Lane, Campbellfield 30 61 is the service address. Lane Hamburg works. Yes. I already spoken to them this morning. They directed the new voice. And you have confirmed. Somebody can you confirmed that. It's already you can service this area. Okay. Just give me one minute. I'll go to the website. I think it's dot com. I think we selected 200 by 200 or something like that. Yeah. So we selected the the super fast one. $140. So then hand for super fast. Symmetrix 200 by 200. Yes. Now the girl told me that if I go for twenty four months contract, the router will be the modem will be included in that. Is that correct? No. Yep. Yeah. New handset. New What's other numbers? I can't I can't get it. So can I get 1300 number? 1300 number? Or 18 hundred number? Yes. Okay. No problem. Thank you. So you need to you need to give express delivery so that I can get the modem tomorrow. Okay. No problems. Thank you. If you are delivering the if you're delivering the modem, you can deliver the telephone handset too. No problem. Yes. So how can I pay? Okay.","confidence":0.9604492,"words":[{"word":"hello","start":1.76,"end":2.26,"confidence":0.36212158,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.034722715616226196},{"word":"yes","start":11.679999,"end":11.92,"confidence":0.6546631,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10394220054149628},{"word":"yes","start":11.92,"end":12.42,"confidence":0.8701172,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1016172468662262},{"word":"one","start":22.845,"end":23.164999,"confidence":0.66064453,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.02315765991806984},{"word":"sec","start":23.164999,"end":23.664999,"confidence":0.9445801,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.03423988074064255},{"word":"yes","start":30.16,"end":30.66,"confidence":0.9946289,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08453555405139923},{"word":"internet","start":33.92,"end":34.42,"confidence":0.49853516,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.08523764461278915},{"word":"and","start":34.48,"end":34.64,"confidence":0.7416992,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.011999621987342834},{"word":"the","start":34.64,"end":34.8,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.020134424790740013},{"word":"phone","start":34.8,"end":35.3,"confidence":0.9604492,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":0.03239418938755989},{"word":"yes","start":35.76,"end":36.26,"confidence":0.83740234,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07190293818712234},{"word":"no","start":41.965,"end":42.285,"confidence":0.9165039,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17103852331638336},{"word":"the","start":42.285,"end":42.524998,"confidence":0.9614258,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.18774650990962985},{"word":"service","start":42.524998,"end":42.844997,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.16054752469062805},{"word":"address","start":42.844997,"end":43.164997,"confidence":0.9980469,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.17518103122711182},{"word":"is","start":43.164997,"end":43.324997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.18605397641658783},{"word":"different","start":43.324997,"end":43.824997,"confidence":0.98535156,"punctuated_word":"different.","sentiment":"neutral","sentiment_score":-0.25357291102409363},{"word":"so","start":44.125,"end":44.625,"confidence":0.8769531,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11288980394601822},{"word":"can","start":44.844997,"end":45.085,"confidence":0.9863281,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.09158671647310256},{"word":"i","start":45.085,"end":45.245,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07905572652816772},{"word":"email","start":45.245,"end":45.565,"confidence":0.82666016,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.05512922629714012},{"word":"you","start":45.565,"end":45.725,"confidence":0.9873047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12428352236747742},{"word":"back","start":45.725,"end":46.225,"confidence":0.9980469,"punctuated_word":"back?","sentiment":"neutral","sentiment_score":-0.07743452489376068},{"word":"that's","start":53.004997,"end":53.324997,"confidence":0.9975586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.10466235876083374},{"word":"fine","start":53.324997,"end":53.82,"confidence":0.9387207,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.0755007266998291},{"word":"so","start":54.06,"end":54.22,"confidence":0.92333984,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.029525017365813255},{"word":"7","start":54.22,"end":54.54,"confidence":0.88427734,"punctuated_word":"7","sentiment":"neutral","sentiment_score":0.019766319543123245},{"word":"foothill","start":54.54,"end":55.04,"confidence":0.91829425,"punctuated_word":"Foothill","sentiment":"neutral","sentiment_score":0.01779581978917122},{"word":"lane","start":55.1,"end":55.6,"confidence":0.96362305,"punctuated_word":"Lane,","sentiment":"neutral","sentiment_score":0.013478992506861688},{"word":"campbellfield","start":55.98,"end":56.48,"confidence":0.8845215,"punctuated_word":"Campbellfield","sentiment":"neutral","sentiment_score":0.029463857412338257},{"word":"30","start":57.42,"end":57.9,"confidence":0.8967285,"punctuated_word":"30","sentiment":"neutral","sentiment_score":0.007924889214336872},{"word":"61","start":57.9,"end":58.38,"confidence":0.99902344,"punctuated_word":"61","sentiment":"neutral","sentiment_score":0.006890582852065563},{"word":"is","start":58.38,"end":58.54,"confidence":0.9892578,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.003349335864186287},{"word":"the","start":58.54,"end":58.78,"confidence":0.96875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003642737865447998},{"word":"service","start":58.78,"end":59.1,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.00029784999787807465},{"word":"address","start":59.1,"end":59.6,"confidence":0.98657227,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.010917830280959606},{"word":"lane","start":64.7,"end":64.94,"confidence":0.3005371,"punctuated_word":"Lane","sentiment":"neutral","sentiment_score":0.05565158277750015},{"word":"hamburg","start":64.94,"end":65.26,"confidence":0.47314453,"punctuated_word":"Hamburg","sentiment":"neutral","sentiment_score":0.06931525468826294},{"word":"works","start":65.26,"end":65.58,"confidence":0.76538086,"punctuated_word":"works.","sentiment":"neutral","sentiment_score":0.061005234718322754},{"word":"yes","start":65.58,"end":65.835,"confidence":0.9592285,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03739980235695839},{"word":"i","start":71.354996,"end":71.435,"confidence":0.9223633,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.018220435827970505},{"word":"already","start":71.435,"end":71.755,"confidence":0.9770508,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.04460085928440094},{"word":"spoken","start":71.755,"end":72.075,"confidence":0.92578125,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":0.05298565328121185},{"word":"to","start":72.075,"end":72.235,"confidence":0.64746094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0636124536395073},{"word":"them","start":72.235,"end":72.475,"confidence":0.97998047,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.07445365935564041},{"word":"this","start":72.475,"end":72.635,"confidence":0.6982422,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1025170087814331},{"word":"morning","start":72.635,"end":73.034996,"confidence":0.93530273,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.1264631450176239},{"word":"they","start":73.034996,"end":73.195,"confidence":0.99316406,"punctuated_word":"They","sentiment":"neutral","sentiment_score":0.13415750861167908},{"word":"directed","start":73.195,"end":73.595,"confidence":0.69921875,"punctuated_word":"directed","sentiment":"neutral","sentiment_score":0.11356431990861891},{"word":"the","start":73.595,"end":73.835,"confidence":0.34814453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13264933228492737},{"word":"new","start":73.835,"end":73.994995,"confidence":0.9394531,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.08326227962970734},{"word":"voice","start":73.994995,"end":74.494995,"confidence":0.8066406,"punctuated_word":"voice.","sentiment":"neutral","sentiment_score":0.0815633237361908},{"word":"and","start":77.595,"end":77.755,"confidence":0.6767578,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1134982407093048},{"word":"you","start":77.755,"end":77.915,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12638521194458008},{"word":"have","start":77.915,"end":78.155,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1244458332657814},{"word":"confirmed","start":78.155,"end":78.655,"confidence":0.6660156,"punctuated_word":"confirmed.","sentiment":"neutral","sentiment_score":0.15105383098125458},{"word":"somebody","start":79.14,"end":79.380005,"confidence":0.98291016,"punctuated_word":"Somebody","sentiment":"neutral","sentiment_score":0.16439299285411835},{"word":"can","start":79.380005,"end":79.700005,"confidence":0.82958984,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.16554613411426544},{"word":"you","start":79.86,"end":80.020004,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17902083694934845},{"word":"confirmed","start":80.020004,"end":80.5,"confidence":0.94189453,"punctuated_word":"confirmed","sentiment":"neutral","sentiment_score":0.1753433644771576},{"word":"that","start":80.5,"end":80.82,"confidence":0.72509766,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.18309266865253448},{"word":"it's","start":80.82,"end":81.14,"confidence":0.9980469,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.19791321456432345},{"word":"already","start":81.14,"end":81.64,"confidence":0.984375,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.24571692943573},{"word":"you","start":82.18,"end":82.340004,"confidence":0.86279297,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17815808951854706},{"word":"can","start":82.340004,"end":82.58,"confidence":0.99609375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.18162424862384796},{"word":"service","start":82.58,"end":82.98,"confidence":0.9790039,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.1420142948627472},{"word":"this","start":82.98,"end":83.22,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.16120202839374542},{"word":"area","start":83.22,"end":83.72,"confidence":0.9897461,"punctuated_word":"area.","sentiment":"neutral","sentiment_score":0.15184487402439115},{"word":"okay","start":97.095,"end":97.415,"confidence":0.74658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04591219499707222},{"word":"just","start":97.415,"end":97.655,"confidence":0.99316406,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.03037327527999878},{"word":"give","start":97.655,"end":97.814995,"confidence":0.9873047,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.0259697362780571},{"word":"me","start":97.814995,"end":97.975,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03887006267905235},{"word":"one","start":97.975,"end":98.134995,"confidence":0.99609375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.037089522927999496},{"word":"minute","start":98.134995,"end":98.615,"confidence":0.907959,"punctuated_word":"minute.","sentiment":"neutral","sentiment_score":0.04165378957986832},{"word":"i'll","start":98.615,"end":98.775,"confidence":0.875,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.030512135475873947},{"word":"go","start":98.775,"end":99.015,"confidence":0.3359375,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.02912766858935356},{"word":"to","start":99.015,"end":99.095,"confidence":0.90625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03791883587837219},{"word":"the","start":99.095,"end":99.174995,"confidence":0.8276367,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03122067078948021},{"word":"website","start":99.174995,"end":99.674995,"confidence":0.99560547,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":0.035829104483127594},{"word":"i","start":102.935,"end":103.015,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02542928233742714},{"word":"think","start":103.015,"end":103.335,"confidence":0.9980469,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.03605375811457634},{"word":"it's","start":103.335,"end":103.835,"confidence":0.9885254,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.03610757738351822},{"word":"dot","start":112.98,"end":113.060005,"confidence":0.16577148,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.029905151575803757},{"word":"com","start":113.060005,"end":113.46001,"confidence":0.70214844,"punctuated_word":"com.","sentiment":"neutral","sentiment_score":0.02803349122405052},{"word":"i","start":113.46001,"end":113.96001,"confidence":0.5488281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02260567992925644},{"word":"think","start":122.125,"end":122.445,"confidence":0.98535156,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.026790795847773552},{"word":"we","start":122.445,"end":122.84499,"confidence":0.9658203,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04781566187739372},{"word":"selected","start":122.84499,"end":123.34499,"confidence":0.91845703,"punctuated_word":"selected","sentiment":"neutral","sentiment_score":0.04949245601892471},{"word":"200","start":123.48499,"end":124.045,"confidence":0.99609375,"punctuated_word":"200","sentiment":"neutral","sentiment_score":0.06915786862373352},{"word":"by","start":124.045,"end":124.284996,"confidence":0.9951172,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.04912055656313896},{"word":"200","start":124.284996,"end":124.725,"confidence":0.9975586,"punctuated_word":"200","sentiment":"neutral","sentiment_score":0.04784185439348221},{"word":"or","start":124.725,"end":125.005,"confidence":0.4885254,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.07203315198421478},{"word":"something","start":125.005,"end":125.244995,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.03912784904241562},{"word":"like","start":125.244995,"end":125.564995,"confidence":0.97509766,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.06124783307313919},{"word":"that","start":125.564995,"end":126.064995,"confidence":0.9975586,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.05294191837310791},{"word":"yeah","start":131.64499,"end":132.14499,"confidence":0.8808594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.030831579118967056},{"word":"so","start":135.165,"end":135.665,"confidence":0.4645996,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.3318351209163666},{"word":"we","start":135.965,"end":136.125,"confidence":0.9580078,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.36554381251335144},{"word":"selected","start":136.125,"end":136.625,"confidence":0.7583008,"punctuated_word":"selected","sentiment":"positive","sentiment_score":0.4338523149490357},{"word":"the","start":138.45,"end":138.61,"confidence":0.96972656,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.4540977776050568},{"word":"the","start":138.61,"end":138.76999,"confidence":0.4284668,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5151675343513489},{"word":"super","start":138.76999,"end":139.09,"confidence":0.75927734,"punctuated_word":"super","sentiment":"positive","sentiment_score":0.6785457134246826},{"word":"fast","start":139.09,"end":139.33,"confidence":0.74365234,"punctuated_word":"fast","sentiment":"positive","sentiment_score":0.541999876499176},{"word":"one","start":139.33,"end":139.83,"confidence":0.9526367,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.484552800655365},{"word":"$140","start":146.12999,"end":147.43,"confidence":0.951416,"punctuated_word":"$140.","sentiment":"neutral","sentiment_score":0.2631826400756836},{"word":"so","start":148.84999,"end":149.01,"confidence":0.68359375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2038872092962265},{"word":"then","start":149.01,"end":149.32999,"confidence":0.28027344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.21801991760730743},{"word":"hand","start":149.32999,"end":149.48999,"confidence":0.19641113,"punctuated_word":"hand","sentiment":"neutral","sentiment_score":0.31719449162483215},{"word":"for","start":149.48999,"end":149.81,"confidence":0.6557617,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.21272772550582889},{"word":"super","start":149.81,"end":150.12999,"confidence":0.63183594,"punctuated_word":"super","sentiment":"positive","sentiment_score":0.46020880341529846},{"word":"fast","start":150.12999,"end":150.525,"confidence":0.73461914,"punctuated_word":"fast.","sentiment":"positive","sentiment_score":0.379205584526062},{"word":"symmetrix","start":150.92499,"end":151.42499,"confidence":0.78167725,"punctuated_word":"Symmetrix","sentiment":"neutral","sentiment_score":0.2481016218662262},{"word":"200","start":151.485,"end":151.965,"confidence":0.77319336,"punctuated_word":"200","sentiment":"neutral","sentiment_score":0.2187717854976654},{"word":"by","start":151.965,"end":152.125,"confidence":0.98535156,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.17270658910274506},{"word":"200","start":152.125,"end":152.78499,"confidence":0.9975586,"punctuated_word":"200.","sentiment":"neutral","sentiment_score":0.14488594233989716},{"word":"yes","start":164.13,"end":164.63,"confidence":0.77734375,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12479732930660248},{"word":"now","start":173.81,"end":173.97,"confidence":0.77685547,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.002619929611682892},{"word":"the","start":173.97,"end":174.13,"confidence":0.9277344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.020492497831583023},{"word":"girl","start":174.13,"end":174.37,"confidence":0.8984375,"punctuated_word":"girl","sentiment":"neutral","sentiment_score":-0.026707760989665985},{"word":"told","start":174.37,"end":174.53,"confidence":0.9921875,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.03773169219493866},{"word":"me","start":174.53,"end":174.71666,"confidence":0.99121094,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.03605870902538299},{"word":"that","start":174.71666,"end":174.90334,"confidence":0.9291992,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04461480677127838},{"word":"if","start":174.90334,"end":175.09,"confidence":0.6923828,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.04826970025897026},{"word":"i","start":175.09,"end":175.25,"confidence":0.9116211,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.041519880294799805},{"word":"go","start":175.25,"end":175.41,"confidence":0.96972656,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.024692781269550323},{"word":"for","start":175.41,"end":175.65001,"confidence":0.7285156,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.025474701076745987},{"word":"twenty","start":175.65001,"end":175.875,"confidence":0.73779297,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.02326824888586998},{"word":"four","start":175.955,"end":176.115,"confidence":0.9741211,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.042529333382844925},{"word":"months","start":176.115,"end":176.355,"confidence":0.9951172,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.05160858854651451},{"word":"contract","start":176.355,"end":176.755,"confidence":0.9785156,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":-0.01681317389011383},{"word":"the","start":176.755,"end":176.915,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007403142750263214},{"word":"router","start":176.915,"end":177.235,"confidence":0.9980469,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.015014007687568665},{"word":"will","start":177.235,"end":177.395,"confidence":0.984375,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.0431581549346447},{"word":"be","start":177.395,"end":177.635,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.011432893574237823},{"word":"the","start":177.795,"end":177.955,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005019202828407288},{"word":"modem","start":177.955,"end":178.355,"confidence":0.99902344,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":0.023868761956691745},{"word":"will","start":178.355,"end":178.515,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.00807703286409378},{"word":"be","start":178.515,"end":178.915,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.017384503036737442},{"word":"included","start":178.915,"end":179.315,"confidence":0.9970703,"punctuated_word":"included","sentiment":"neutral","sentiment_score":0.005941614508628845},{"word":"in","start":179.315,"end":179.475,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.01971434056758881},{"word":"that","start":179.475,"end":179.715,"confidence":0.92407227,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.015420272946357729},{"word":"is","start":179.715,"end":179.875,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.04555355757474899},{"word":"that","start":179.875,"end":180.035,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07663381099700928},{"word":"correct","start":180.035,"end":180.535,"confidence":0.9970703,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":0.05118141323328018},{"word":"no","start":204.17001,"end":204.67001,"confidence":0.87768555,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3070133328437805},{"word":"yep","start":217.845,"end":218.345,"confidence":0.70410156,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03219129890203476},{"word":"yeah","start":218.565,"end":218.965,"confidence":0.64404297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.031528204679489136},{"word":"new","start":218.965,"end":219.125,"confidence":0.7128906,"punctuated_word":"New","sentiment":"neutral","sentiment_score":0.026465293020009995},{"word":"handset","start":219.125,"end":219.605,"confidence":0.69677734,"punctuated_word":"handset.","sentiment":"neutral","sentiment_score":0.025195429101586345},{"word":"new","start":219.605,"end":220.105,"confidence":0.8222656,"punctuated_word":"New","sentiment":"neutral","sentiment_score":0.02597731724381447},{"word":"what's","start":233.335,"end":233.735,"confidence":0.6311035,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.0007161727990023792},{"word":"other","start":233.735,"end":233.975,"confidence":0.3701172,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.030246656388044357},{"word":"numbers","start":233.975,"end":234.455,"confidence":0.5784912,"punctuated_word":"numbers?","sentiment":"neutral","sentiment_score":-0.048413053154945374},{"word":"i","start":234.455,"end":234.535,"confidence":0.96777344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2643996477127075},{"word":"can't","start":234.535,"end":234.695,"confidence":0.7915039,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.26072055101394653},{"word":"i","start":234.695,"end":234.93501,"confidence":0.8774414,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2847115099430084},{"word":"can't","start":234.93501,"end":235.095,"confidence":0.96118164,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.27160942554473877},{"word":"get","start":235.095,"end":235.255,"confidence":0.99316406,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.2326224744319916},{"word":"it","start":235.255,"end":235.41501,"confidence":0.9567871,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.21439409255981445},{"word":"so","start":235.41501,"end":235.57501,"confidence":0.6435547,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09111831337213516},{"word":"can","start":235.57501,"end":235.815,"confidence":0.9526367,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07873228937387466},{"word":"i","start":235.815,"end":235.895,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07138186693191528},{"word":"get","start":235.895,"end":236.13501,"confidence":0.99609375,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.08412379026412964},{"word":"1300","start":236.13501,"end":236.77501,"confidence":0.9423828,"punctuated_word":"1300","sentiment":"neutral","sentiment_score":-0.0703759491443634},{"word":"number","start":236.77501,"end":237.27501,"confidence":0.98999023,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.06860743463039398},{"word":"1300","start":239.57501,"end":240.455,"confidence":0.9963379,"punctuated_word":"1300","sentiment":"neutral","sentiment_score":-0.05224285274744034},{"word":"number","start":240.455,"end":240.955,"confidence":0.8562012,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.05258707329630852},{"word":"or","start":242.375,"end":242.615,"confidence":0.69921875,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.03900926187634468},{"word":"18","start":242.615,"end":242.93501,"confidence":0.9921875,"punctuated_word":"18","sentiment":"neutral","sentiment_score":-0.03931291773915291},{"word":"hundred","start":242.93501,"end":243.335,"confidence":0.99902344,"punctuated_word":"hundred","sentiment":"neutral","sentiment_score":-0.05008142441511154},{"word":"number","start":243.335,"end":243.835,"confidence":0.99609375,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.03980740904808045},{"word":"yes","start":244.13501,"end":244.63501,"confidence":0.9855957,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.021272707730531693},{"word":"okay","start":262.945,"end":263.26498,"confidence":0.8598633,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1251116693019867},{"word":"no","start":263.26498,"end":263.505,"confidence":0.5961914,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.30877870321273804},{"word":"problem","start":263.505,"end":263.905,"confidence":0.9016113,"punctuated_word":"problem.","sentiment":"positive","sentiment_score":0.40128952264785767},{"word":"thank","start":263.905,"end":264.145,"confidence":0.98535156,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.520359992980957},{"word":"you","start":264.145,"end":264.645,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4358401894569397},{"word":"so","start":265.345,"end":265.585,"confidence":0.98095703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10689246654510498},{"word":"you","start":265.585,"end":265.665,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09166916459798811},{"word":"need","start":265.665,"end":265.905,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.09076844155788422},{"word":"to","start":265.905,"end":266.065,"confidence":0.76464844,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0926082506775856},{"word":"you","start":266.065,"end":266.225,"confidence":0.9140625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07432445883750916},{"word":"need","start":266.225,"end":266.465,"confidence":0.98535156,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.05293506383895874},{"word":"to","start":266.465,"end":266.54498,"confidence":0.9370117,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05939309298992157},{"word":"give","start":266.54498,"end":266.865,"confidence":0.6557617,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.08252771198749542},{"word":"express","start":266.865,"end":267.185,"confidence":0.78759766,"punctuated_word":"express","sentiment":"neutral","sentiment_score":0.0880531370639801},{"word":"delivery","start":267.185,"end":267.665,"confidence":0.79003906,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":0.093425452709198},{"word":"so","start":267.665,"end":267.905,"confidence":0.87597656,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.095188170671463},{"word":"that","start":267.905,"end":268.145,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1294652819633484},{"word":"i","start":268.145,"end":268.225,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16295912861824036},{"word":"can","start":268.225,"end":268.385,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.13127171993255615},{"word":"get","start":268.385,"end":268.54498,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1575847715139389},{"word":"the","start":268.54498,"end":268.625,"confidence":0.79541016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1978779584169388},{"word":"modem","start":268.625,"end":269.025,"confidence":0.99902344,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":0.2586999535560608},{"word":"tomorrow","start":269.025,"end":269.525,"confidence":0.77246094,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.12874630093574524},{"word":"okay","start":291.555,"end":292.055,"confidence":0.91918945,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05258237570524216},{"word":"no","start":297.79498,"end":297.875,"confidence":0.74853516,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2462731301784515},{"word":"problems","start":297.875,"end":298.375,"confidence":0.8041992,"punctuated_word":"problems.","sentiment":"neutral","sentiment_score":0.25543147325515747},{"word":"thank","start":298.51498,"end":298.75497,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3229732811450958},{"word":"you","start":298.75497,"end":299.25497,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2509044408798218},{"word":"if","start":300.51498,"end":300.675,"confidence":0.62158203,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.2362780719995499},{"word":"you","start":300.675,"end":300.75497,"confidence":0.8588867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1554136723279953},{"word":"are","start":300.75497,"end":300.91498,"confidence":0.53564453,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1547613888978958},{"word":"delivering","start":300.91498,"end":301.315,"confidence":0.93408203,"punctuated_word":"delivering","sentiment":"neutral","sentiment_score":0.13173936307430267},{"word":"the","start":301.315,"end":301.715,"confidence":0.9160156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13269451260566711},{"word":"if","start":301.715,"end":301.875,"confidence":0.9277344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.22877264022827148},{"word":"you're","start":301.875,"end":302.03497,"confidence":0.9133301,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.18573829531669617},{"word":"delivering","start":302.03497,"end":302.435,"confidence":1.0,"punctuated_word":"delivering","sentiment":"neutral","sentiment_score":0.1774560958147049},{"word":"the","start":302.435,"end":302.595,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2343110293149948},{"word":"modem","start":302.595,"end":302.91498,"confidence":0.98461914,"punctuated_word":"modem,","sentiment":"neutral","sentiment_score":0.22285854816436768},{"word":"you","start":302.91498,"end":303.07498,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1989673227071762},{"word":"can","start":303.07498,"end":303.235,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.19101549685001373},{"word":"deliver","start":303.235,"end":303.715,"confidence":0.9980469,"punctuated_word":"deliver","sentiment":"neutral","sentiment_score":0.1523568481206894},{"word":"the","start":303.715,"end":304.215,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16698378324508667},{"word":"telephone","start":304.94,"end":305.44,"confidence":0.9819336,"punctuated_word":"telephone","sentiment":"neutral","sentiment_score":0.18187209963798523},{"word":"handset","start":312.14,"end":312.39,"confidence":0.9819336,"punctuated_word":"handset","sentiment":"neutral","sentiment_score":0.17383697628974917},{"word":"too","start":312.39,"end":312.89,"confidence":0.9555664,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.2077767848968506},{"word":"no","start":327.355,"end":327.595,"confidence":0.8857422,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1313290297985077},{"word":"problem","start":327.595,"end":328.095,"confidence":0.94384766,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.135152667760849},{"word":"yes","start":346.81,"end":347.13,"confidence":0.98583984,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04486999660730362},{"word":"so","start":347.13,"end":347.53,"confidence":0.9902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.029238533228635788},{"word":"how","start":347.53,"end":347.61002,"confidence":0.9892578,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.03123987838625908},{"word":"can","start":347.61002,"end":347.77002,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0350135900080204},{"word":"i","start":347.77002,"end":347.93002,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.033378880470991135},{"word":"pay","start":347.93002,"end":348.345,"confidence":0.85913086,"punctuated_word":"pay?","sentiment":"neutral","sentiment_score":0.05418810993432999},{"word":"okay","start":359.53293,"end":360.03293,"confidence":0.8457031,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07948815822601318}],"paragraphs":{"transcript":"\nHello? Yes. Yes. One sec. Yes.\n\nInternet and the phone. Yes. No. The service address is different. So can I email you back?\n\nThat's fine. So 7 Foothill Lane, Campbellfield 30 61 is the service address. Lane Hamburg works. Yes. I already spoken to them this morning.\n\nThey directed the new voice. And you have confirmed. Somebody can you confirmed that. It's already you can service this area. Okay.\n\nJust give me one minute. I'll go to the website. I think it's dot com. I think we selected 200 by 200 or something like that. Yeah.\n\nSo we selected the the super fast one. $140. So then hand for super fast. Symmetrix 200 by 200. Yes.\n\nNow the girl told me that if I go for twenty four months contract, the router will be the modem will be included in that. Is that correct? No. Yep. Yeah.\n\nNew handset. New What's other numbers? I can't I can't get it. So can I get 1300 number? 1300 number?\n\nOr 18 hundred number? Yes. Okay. No problem. Thank you.\n\nSo you need to you need to give express delivery so that I can get the modem tomorrow. Okay. No problems. Thank you. If you are delivering the if you're delivering the modem, you can deliver the telephone handset too.\n\nNo problem. Yes. So how can I pay? Okay.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.034722715616226196},{"text":"Yes.","start":11.679999,"end":11.92,"sentiment":"neutral","sentiment_score":0.10394220054149628},{"text":"Yes.","start":11.92,"end":12.42,"sentiment":"neutral","sentiment_score":0.1016172468662262},{"text":"One sec.","start":22.845,"end":23.664999,"sentiment":"neutral","sentiment_score":0.028698770329356194},{"text":"Yes.","start":30.16,"end":30.66,"sentiment":"neutral","sentiment_score":0.08453555405139923}],"sentiment":"neutral","sentiment_score":0.06370254295567672,"num_words":6,"start":1.76,"end":30.66},{"sentences":[{"text":"Internet and the phone.","start":33.92,"end":35.3,"sentiment":"neutral","sentiment_score":0.03744147019460797},{"text":"Yes.","start":35.76,"end":36.26,"sentiment":"neutral","sentiment_score":0.07190293818712234},{"text":"No.","start":41.965,"end":42.285,"sentiment":"neutral","sentiment_score":-0.17103852331638336},{"text":"The service address is different.","start":42.285,"end":43.824997,"sentiment":"neutral","sentiment_score":-0.19262039065361022},{"text":"So can I email you back?","start":44.125,"end":46.225,"sentiment":"neutral","sentiment_score":-0.09006325341761112}],"sentiment":"neutral","sentiment_score":-0.08546183400732629,"num_words":17,"start":33.92,"end":46.225},{"sentences":[{"text":"That's fine.","start":53.004997,"end":53.82,"sentiment":"neutral","sentiment_score":0.09008154273033142},{"text":"So 7 Foothill Lane, Campbellfield 30 61 is the service address.","start":54.06,"end":59.6,"sentiment":"neutral","sentiment_score":0.013004839335652914},{"text":"Lane Hamburg works.","start":64.7,"end":65.58,"sentiment":"neutral","sentiment_score":0.06199069072802862},{"text":"Yes.","start":65.58,"end":65.835,"sentiment":"neutral","sentiment_score":0.03739980235695839},{"text":"I already spoken to them this morning.","start":71.354996,"end":73.034996,"sentiment":"neutral","sentiment_score":0.06897903074111257}],"sentiment":"neutral","sentiment_score":0.042893391995069884,"num_words":24,"start":53.004997,"end":73.034996},{"sentences":[{"text":"They directed the new voice.","start":73.034996,"end":74.494995,"sentiment":"neutral","sentiment_score":0.1090393528342247},{"text":"And you have confirmed.","start":77.595,"end":78.655,"sentiment":"neutral","sentiment_score":0.12884577922523022},{"text":"Somebody can you confirmed that.","start":79.14,"end":80.82,"sentiment":"neutral","sentiment_score":0.17347919940948486},{"text":"It's already you can service this area.","start":80.82,"end":83.72,"sentiment":"neutral","sentiment_score":0.17978195420333318},{"text":"Okay.","start":97.095,"end":97.415,"sentiment":"neutral","sentiment_score":0.04591219499707222}],"sentiment":"neutral","sentiment_score":0.14692553420635787,"num_words":22,"start":73.034996,"end":97.415},{"sentences":[{"text":"Just give me one minute.","start":97.415,"end":98.615,"sentiment":"neutral","sentiment_score":0.03479127734899521},{"text":"I'll go to the website.","start":98.615,"end":99.674995,"sentiment":"neutral","sentiment_score":0.0329216830432415},{"text":"I think it's dot com.","start":102.935,"end":113.46001,"sentiment":"neutral","sentiment_score":0.031105852127075194},{"text":"I think we selected 200 by 200 or something like that.","start":113.46001,"end":126.064995,"sentiment":"neutral","sentiment_score":0.048925056884234604},{"text":"Yeah.","start":131.64499,"end":132.14499,"sentiment":"neutral","sentiment_score":0.030831579118967056}],"sentiment":"neutral","sentiment_score":0.03937412101637434,"num_words":27,"start":97.415,"end":132.14499},{"sentences":[{"text":"So we selected the the super fast one.","start":135.165,"end":139.83,"sentiment":"positive","sentiment_score":0.47569936886429787},{"text":"$140.","start":146.12999,"end":147.43,"sentiment":"neutral","sentiment_score":0.2631826400756836},{"text":"So then hand for super fast.","start":148.84999,"end":150.525,"sentiment":"neutral","sentiment_score":0.2985406219959259},{"text":"Symmetrix 200 by 200.","start":150.92499,"end":152.78499,"sentiment":"neutral","sentiment_score":0.19611648470163345},{"text":"Yes.","start":164.13,"end":164.63,"sentiment":"neutral","sentiment_score":0.12479732930660248}],"sentiment":"positive","sentiment_score":0.3384642295539379,"num_words":20,"start":135.165,"end":164.63},{"sentences":[{"text":"Now the girl told me that if I go for twenty four months contract, the router will be the modem will be included in that.","start":173.81,"end":179.715,"sentiment":"neutral","sentiment_score":-0.017924523949623107},{"text":"Is that correct?","start":179.715,"end":180.535,"sentiment":"neutral","sentiment_score":0.05778959393501282},{"text":"No.","start":204.17001,"end":204.67001,"sentiment":"neutral","sentiment_score":-0.3070133328437805},{"text":"Yep.","start":217.845,"end":218.345,"sentiment":"neutral","sentiment_score":0.03219129890203476},{"text":"Yeah.","start":218.565,"end":218.965,"sentiment":"neutral","sentiment_score":0.031528204679489136}],"sentiment":"neutral","sentiment_score":-0.016710907941864382,"num_words":31,"start":173.81,"end":218.965},{"sentences":[{"text":"New handset.","start":218.965,"end":219.605,"sentiment":"neutral","sentiment_score":0.025830361060798168},{"text":"New What's other numbers?","start":219.605,"end":234.455,"sentiment":"neutral","sentiment_score":-0.01334964127454441},{"text":"I can't I can't get it.","start":234.455,"end":235.41501,"sentiment":"neutral","sentiment_score":-0.25474295020103455},{"text":"So can I get 1300 number?","start":235.41501,"end":237.27501,"sentiment":"neutral","sentiment_score":-0.07738994061946869},{"text":"1300 number?","start":239.57501,"end":240.955,"sentiment":"neutral","sentiment_score":-0.05241496302187443}],"sentiment":"neutral","sentiment_score":-0.10496825569716747,"num_words":20,"start":218.965,"end":240.955},{"sentences":[{"text":"Or 18 hundred number?","start":242.375,"end":243.835,"sentiment":"neutral","sentiment_score":-0.042052753269672394},{"text":"Yes.","start":244.13501,"end":244.63501,"sentiment":"neutral","sentiment_score":0.021272707730531693},{"text":"Okay.","start":262.945,"end":263.26498,"sentiment":"neutral","sentiment_score":0.1251116693019867},{"text":"No problem.","start":263.26498,"end":263.905,"sentiment":"positive","sentiment_score":0.35503411293029785},{"text":"Thank you.","start":263.905,"end":264.645,"sentiment":"positive","sentiment_score":0.47810009121894836}],"sentiment":"neutral","sentiment_score":0.16444417722523214,"num_words":10,"start":242.375,"end":264.645},{"sentences":[{"text":"So you need to you need to give express delivery so that I can get the modem tomorrow.","start":265.345,"end":269.525,"sentiment":"neutral","sentiment_score":0.11635502924521764},{"text":"Okay.","start":291.555,"end":292.055,"sentiment":"neutral","sentiment_score":0.05258237570524216},{"text":"No problems.","start":297.79498,"end":298.375,"sentiment":"neutral","sentiment_score":0.2508523017168045},{"text":"Thank you.","start":298.51498,"end":299.25497,"sentiment":"neutral","sentiment_score":0.2869388610124588},{"text":"If you are delivering the if you're delivering the modem, you can deliver the telephone handset too.","start":300.51498,"end":312.89,"sentiment":"neutral","sentiment_score":0.18428428997011745}],"sentiment":"neutral","sentiment_score":0.1588847039267421,"num_words":40,"start":265.345,"end":312.89},{"sentences":[{"text":"No problem.","start":327.355,"end":328.095,"sentiment":"neutral","sentiment_score":0.13324084877967834},{"text":"Yes.","start":346.81,"end":347.13,"sentiment":"neutral","sentiment_score":0.04486999660730362},{"text":"So how can I pay?","start":347.13,"end":348.345,"sentiment":"neutral","sentiment_score":0.03661179840564728},{"text":"Okay.","start":359.53293,"end":360.03293,"sentiment":"neutral","sentiment_score":0.07948815822601318}],"sentiment":"neutral","sentiment_score":0.06376653826898998,"num_words":9,"start":327.355,"end":360.03293}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Ertow tech support. Yeah.\n\nAm I speaking with Ravinder Chandra?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah. I just wanted to confirm regarding your is this an inquiry for an Internet service?\n\nChannel 1: One sec.\n\nChannel 0: We received your personal information via email.\n\nChannel 1: Yes.\n\nChannel 0: Are you inquiring for an Internet service\n\nChannel 1: Internet\n\nChannel 0: and a handset?\n\nChannel 1: and the phone. Yes.\n\nChannel 0: Yeah. So the service address is the shipping address as well. Is that correct?\n\nChannel 1: No. The service address is different. So can I email you back?\n\nChannel 0: Okay. Is it the 7 Foot Hill Lane?\n\nChannel 1: That's fine. So 7\n\nChannel 0: Yeah.\n\nChannel 1: Foothill Lane, Campbellfield\n\nChannel 0: Mhmm.\n\nChannel 1: 30\n\nChannel 0: Mhmm.\n\nChannel 1: 61 is the service address.\n\nChannel 0: Okay. So this is available under Lynn Home Networks. So\n\nChannel 1: Lane\n\nChannel 0: have\n\nChannel 1: Hamburg\n\nChannel 0: you\n\nChannel 1: works.\n\nChannel 0: tried\n\nChannel 1: Yes.\n\nChannel 0: to, yeah, have you tried to visit our website or not yet?\n\nChannel 1: I already spoken to them this morning. They directed the new voice.\n\nChannel 0: Okay.\n\nChannel 1: And\n\nChannel 0: I\n\nChannel 1: you have\n\nChannel 0: see.\n\nChannel 1: confirmed. Somebody can you confirmed that. It's already you can service this area.\n\nChannel 0: Yeah. So on our website, we have different plan speed available. May I know what is your preferred plan speed?\n\nChannel 1: Okay. Just give me one minute. I'll go to the website.\n\nChannel 0: Yeah. It's\n\nChannel 1: I think\n\nChannel 0: air\n\nChannel 1: it's\n\nChannel 0: tow.net.au.\n\nChannel 1: dot com. I think\n\nChannel 0: Then\n\nChannel 1: we selected 200 by 200 or something like that.\n\nChannel 0: under networks, you'll see there, Lindholm Networks. Just select that one.\n\nChannel 1: Yeah. So we selected the the super fast one. $140. So then hand for super fast. Symmetrix 200 by 200.\n\nChannel 0: Okay. I see. So we're going to proceed with the Lindholm Superfast, which is the matrix 200 over 200. That is one\n\nChannel 1: Yes.\n\nChannel 0: 140 per month. And regarding the router, will you be needing a new one or you already have one, the same specs here that we have?\n\nChannel 1: Now the girl told me that if I go for twenty four months contract, the router will be the modem will be included in that.\n\nChannel 0: Yeah.\n\nChannel 1: Is that correct?\n\nChannel 0: Yeah. That's correct. We have a free router already, which is preconfigured. But please do know that if ever you'll be canceling within the contract term, there is a cancellation fee of $132 and the price of the router because we do not accept used equipment anymore.\n\nChannel 1: No.\n\nChannel 0: Mhmm. Yeah. Okay. And regarding the handset, do you have a preferred number for that, or do you need a new handset as well?\n\nChannel 1: Yep. Yeah. New handset. New\n\nChannel 0: New number. Okay then. So, okay, what we're going to do now is process your order today. And have you\n\nChannel 1: What's\n\nChannel 0: also\n\nChannel 1: other\n\nChannel 0: spoke\n\nChannel 1: numbers?\n\nChannel 0: with\n\nChannel 1: I can't I can't get it. So can I get 1300 number?\n\nChannel 0: sorry?\n\nChannel 1: 1300 number?\n\nChannel 0: For\n\nChannel 1: Or\n\nChannel 0: the\n\nChannel 1: 18\n\nChannel 0: handset?\n\nChannel 1: hundred number? Yes.\n\nChannel 0: Regarding that one, I'll confirm that first. If what is the applicable number for the handset, then I'll get back to you. We'll just need to process the Internet first, then we'll proceed with the handset after.\n\nChannel 1: Okay. No problem. Thank\n\nChannel 0: Mhmm.\n\nChannel 1: you.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: And\n\nChannel 1: you need\n\nChannel 0: so\n\nChannel 1: to you need to give express delivery so that I can get the modem tomorrow.\n\nChannel 0: okay. For express postage, it usually takes one to three business days at the address to arrive. So I cannot guarantee you that it will come within this day, like, within twenty four hours. Because sometimes there's a delay with the delivery under Australian post.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. But we can give you the tracking number for you to be able to track it directly.\n\nChannel 1: No problems. Thank\n\nChannel 0: Yeah.\n\nChannel 1: you.\n\nChannel 0: So\n\nChannel 1: If you\n\nChannel 0: I'll\n\nChannel 1: are delivering the if you're delivering the modem, you can deliver the\n\nChannel 0: inform\n\nChannel 1: telephone\n\nChannel 0: yeah. I'll just confirm that one with our back end team on how it works because\n\nChannel 1: handset too.\n\nChannel 0: we do also have a price for the handset. It's not for free. If ever we agree with the prices, I'll I'll send you the price list, then then just choose one from that so we can activate\n\nChannel 1: No problem.\n\nChannel 0: it as well. Yeah. Okay. I'll inform our accounts department regarding this, then I'll get back to you once the activation is successful. And did our representative mention that there's also an upfront payment about this?\n\nChannel 1: Yes. So how can I pay?\n\nChannel 0: Yeah. Yeah. I'll inform our accounts department for them to send you an invoice. Then there's also instruction there on how to settle the payment then.\n\nChannel 1: Okay.\n\nChannel 0: Okay then. Bye for now. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.034722715616226196}],"sentiment":"neutral","sentiment_score":0.034722715616226196,"channel":1,"num_words":1,"start":1.76,"end":2.26},{"sentences":[{"text":"Yes.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.1394328773021698},{"text":"Hello.","start":3.6799998,"end":4.16,"sentiment":"neutral","sentiment_score":0.19906708598136905},{"text":"Good afternoon.","start":4.4,"end":5.2,"sentiment":"positive","sentiment_score":0.4921954572200775},{"text":"This is Maureen from Ertow tech support.","start":5.2,"end":8.24,"sentiment":"positive","sentiment_score":0.36676707012312754},{"text":"Yeah.","start":8.24,"end":8.48,"sentiment":"neutral","sentiment_score":0.15671396255493164}],"sentiment":"positive","sentiment_score":0.3372478609283765,"channel":0,"num_words":12,"start":3.36,"end":8.48},{"sentences":[{"text":"Am I speaking with Ravinder Chandra?","start":8.48,"end":11.3,"sentiment":"neutral","sentiment_score":0.10597889001170795}],"sentiment":"neutral","sentiment_score":0.10597889001170795,"channel":0,"num_words":6,"start":8.48,"end":11.3},{"sentences":[{"text":"Yes.","start":11.679999,"end":11.92,"sentiment":"neutral","sentiment_score":0.10394220054149628},{"text":"Yes.","start":11.92,"end":12.42,"sentiment":"neutral","sentiment_score":0.1016172468662262}],"sentiment":"neutral","sentiment_score":0.10277972370386124,"channel":1,"num_words":2,"start":11.679999,"end":12.42},{"sentences":[{"text":"Yeah.","start":13.245,"end":13.485,"sentiment":"neutral","sentiment_score":0.10506702214479446},{"text":"I just wanted to confirm regarding your is this an inquiry for an Internet service?","start":13.485,"end":20.865,"sentiment":"neutral","sentiment_score":0.0862452025214831}],"sentiment":"neutral","sentiment_score":0.08742156624794006,"channel":0,"num_words":16,"start":13.245,"end":20.865},{"sentences":[{"text":"One sec.","start":22.845,"end":23.664999,"sentiment":"neutral","sentiment_score":0.028698770329356194}],"sentiment":"neutral","sentiment_score":0.028698770329356194,"channel":1,"num_words":2,"start":22.845,"end":23.664999},{"sentences":[{"text":"We received your personal information via email.","start":25.485,"end":29.57,"sentiment":"neutral","sentiment_score":0.05635040732366698}],"sentiment":"neutral","sentiment_score":0.05635040732366698,"channel":0,"num_words":7,"start":25.485,"end":29.57},{"sentences":[{"text":"Yes.","start":30.16,"end":30.66,"sentiment":"neutral","sentiment_score":0.08453555405139923}],"sentiment":"neutral","sentiment_score":0.08453555405139923,"channel":1,"num_words":1,"start":30.16,"end":30.66},{"sentences":[{"text":"Are you inquiring for an Internet service","start":30.99,"end":33.33,"sentiment":"neutral","sentiment_score":0.06830586812325887}],"sentiment":"neutral","sentiment_score":0.06830586812325887,"channel":0,"num_words":7,"start":30.99,"end":33.33},{"sentences":[{"text":"Internet","start":33.92,"end":34.42,"sentiment":"neutral","sentiment_score":0.08523764461278915}],"sentiment":"neutral","sentiment_score":0.08523764461278915,"channel":1,"num_words":1,"start":33.92,"end":34.42},{"sentences":[{"text":"and a handset?","start":34.03,"end":34.85,"sentiment":"neutral","sentiment_score":0.06061661491791407}],"sentiment":"neutral","sentiment_score":0.06061661491791407,"channel":0,"num_words":3,"start":34.03,"end":34.85},{"sentences":[{"text":"and the phone.","start":34.48,"end":35.3,"sentiment":"neutral","sentiment_score":0.021509412055214245},{"text":"Yes.","start":35.76,"end":36.26,"sentiment":"neutral","sentiment_score":0.07190293818712234}],"sentiment":"neutral","sentiment_score":0.03410779358819127,"channel":1,"num_words":4,"start":34.48,"end":36.26},{"sentences":[{"text":"Yeah.","start":36.03,"end":36.53,"sentiment":"neutral","sentiment_score":0.07694438099861145},{"text":"So the service address is the shipping address as well.","start":37.39,"end":40.989998,"sentiment":"neutral","sentiment_score":0.0518267722800374},{"text":"Is that correct?","start":40.989998,"end":41.954998,"sentiment":"neutral","sentiment_score":0.0378095523143808}],"sentiment":"neutral","sentiment_score":0.05061719719586628,"channel":0,"num_words":14,"start":36.03,"end":41.954998},{"sentences":[{"text":"No.","start":41.965,"end":42.285,"sentiment":"neutral","sentiment_score":-0.17103852331638336},{"text":"The service address is different.","start":42.285,"end":43.824997,"sentiment":"neutral","sentiment_score":-0.19262039065361022},{"text":"So can I email you back?","start":44.125,"end":46.225,"sentiment":"neutral","sentiment_score":-0.09006325341761112}],"sentiment":"neutral","sentiment_score":-0.13954333309084177,"channel":1,"num_words":12,"start":41.965,"end":46.225},{"sentences":[{"text":"Okay.","start":49.135,"end":49.635,"sentiment":"neutral","sentiment_score":-0.007385606877505779},{"text":"Is it the 7 Foot Hill Lane?","start":50.335,"end":52.354996,"sentiment":"neutral","sentiment_score":-0.000563552203987326}],"sentiment":"neutral","sentiment_score":-0.0014163090381771326,"channel":0,"num_words":8,"start":49.135,"end":52.354996},{"sentences":[{"text":"That's fine.","start":53.004997,"end":53.82,"sentiment":"neutral","sentiment_score":0.09008154273033142},{"text":"So 7","start":54.06,"end":54.54,"sentiment":"neutral","sentiment_score":0.02464566845446825}],"sentiment":"neutral","sentiment_score":0.057363605592399836,"channel":1,"num_words":4,"start":53.004997,"end":54.54},{"sentences":[{"text":"Yeah.","start":54.414997,"end":54.72,"sentiment":"neutral","sentiment_score":0.02590036205947399}],"sentiment":"neutral","sentiment_score":0.02590036205947399,"channel":0,"num_words":1,"start":54.414997,"end":54.72},{"sentences":[{"text":"Foothill Lane, Campbellfield","start":54.54,"end":56.48,"sentiment":"neutral","sentiment_score":0.020246223236123722}],"sentiment":"neutral","sentiment_score":0.020246223236123722,"channel":1,"num_words":3,"start":54.54,"end":56.48},{"sentences":[{"text":"Mhmm.","start":56.08,"end":56.58,"sentiment":"neutral","sentiment_score":0.011785095557570456}],"sentiment":"neutral","sentiment_score":0.011785095557570456,"channel":0,"num_words":1,"start":56.08,"end":56.58},{"sentences":[{"text":"30","start":57.42,"end":57.9,"sentiment":"neutral","sentiment_score":0.007924889214336872}],"sentiment":"neutral","sentiment_score":0.007924889214336872,"channel":1,"num_words":1,"start":57.42,"end":57.9},{"sentences":[{"text":"Mhmm.","start":57.68,"end":58.18,"sentiment":"neutral","sentiment_score":0.008750705048441887}],"sentiment":"neutral","sentiment_score":0.008750705048441887,"channel":0,"num_words":1,"start":57.68,"end":58.18},{"sentences":[{"text":"61 is the service address.","start":57.9,"end":59.6,"sentiment":"neutral","sentiment_score":0.005019667372107506}],"sentiment":"neutral","sentiment_score":0.005019667372107506,"channel":1,"num_words":5,"start":57.9,"end":59.6},{"sentences":[{"text":"Okay.","start":60.64,"end":60.88,"sentiment":"neutral","sentiment_score":0.05363481491804123},{"text":"So this is available under Lynn Home Networks.","start":60.88,"end":63.7,"sentiment":"neutral","sentiment_score":0.06033296138048172},{"text":"So","start":64.24,"end":64.74,"sentiment":"neutral","sentiment_score":0.06428469717502594}],"sentiment":"neutral","sentiment_score":0.06005832031369209,"channel":0,"num_words":10,"start":60.64,"end":64.74},{"sentences":[{"text":"Lane","start":64.7,"end":64.94,"sentiment":"neutral","sentiment_score":0.05565158277750015}],"sentiment":"neutral","sentiment_score":0.05565158277750015,"channel":1,"num_words":1,"start":64.7,"end":64.94},{"sentences":[{"text":"have","start":64.880005,"end":65.12,"sentiment":"neutral","sentiment_score":0.06580281257629395}],"sentiment":"neutral","sentiment_score":0.06580281257629395,"channel":0,"num_words":1,"start":64.880005,"end":65.12},{"sentences":[{"text":"Hamburg","start":64.94,"end":65.26,"sentiment":"neutral","sentiment_score":0.06931525468826294}],"sentiment":"neutral","sentiment_score":0.06931525468826294,"channel":1,"num_words":1,"start":64.94,"end":65.26},{"sentences":[{"text":"you","start":65.12,"end":65.28,"sentiment":"neutral","sentiment_score":0.08669007569551468}],"sentiment":"neutral","sentiment_score":0.08669007569551468,"channel":0,"num_words":1,"start":65.12,"end":65.28},{"sentences":[{"text":"works.","start":65.26,"end":65.58,"sentiment":"neutral","sentiment_score":0.061005234718322754}],"sentiment":"neutral","sentiment_score":0.061005234718322754,"channel":1,"num_words":1,"start":65.26,"end":65.58},{"sentences":[{"text":"tried","start":65.28,"end":65.6,"sentiment":"neutral","sentiment_score":0.009227117523550987}],"sentiment":"neutral","sentiment_score":0.009227117523550987,"channel":0,"num_words":1,"start":65.28,"end":65.6},{"sentences":[{"text":"Yes.","start":65.58,"end":65.835,"sentiment":"neutral","sentiment_score":0.03739980235695839}],"sentiment":"neutral","sentiment_score":0.03739980235695839,"channel":1,"num_words":1,"start":65.58,"end":65.835},{"sentences":[{"text":"to, yeah, have you tried to visit our website or not yet?","start":65.6,"end":69.885,"sentiment":"neutral","sentiment_score":0.0016795496145884197}],"sentiment":"neutral","sentiment_score":0.0016795496145884197,"channel":0,"num_words":12,"start":65.6,"end":69.885},{"sentences":[{"text":"I already spoken to them this morning.","start":71.354996,"end":73.034996,"sentiment":"neutral","sentiment_score":0.06897903074111257},{"text":"They directed the new voice.","start":73.034996,"end":74.494995,"sentiment":"neutral","sentiment_score":0.1090393528342247}],"sentiment":"neutral","sentiment_score":0.08567083161324263,"channel":1,"num_words":12,"start":71.354996,"end":74.494995},{"sentences":[{"text":"Okay.","start":77.405,"end":77.725,"sentiment":"neutral","sentiment_score":0.11366111040115356}],"sentiment":"neutral","sentiment_score":0.11366111040115356,"channel":0,"num_words":1,"start":77.405,"end":77.725},{"sentences":[{"text":"And","start":77.595,"end":77.755,"sentiment":"neutral","sentiment_score":0.1134982407093048}],"sentiment":"neutral","sentiment_score":0.1134982407093048,"channel":1,"num_words":1,"start":77.595,"end":77.755},{"sentences":[{"text":"I","start":77.725,"end":77.965004,"sentiment":"neutral","sentiment_score":0.1207207813858986}],"sentiment":"neutral","sentiment_score":0.1207207813858986,"channel":0,"num_words":1,"start":77.725,"end":77.965004},{"sentences":[{"text":"you have","start":77.755,"end":78.155,"sentiment":"neutral","sentiment_score":0.12541552260518074}],"sentiment":"neutral","sentiment_score":0.12541552260518074,"channel":1,"num_words":2,"start":77.755,"end":78.155},{"sentences":[{"text":"see.","start":77.965004,"end":78.465004,"sentiment":"neutral","sentiment_score":0.1246340423822403}],"sentiment":"neutral","sentiment_score":0.1246340423822403,"channel":0,"num_words":1,"start":77.965004,"end":78.465004},{"sentences":[{"text":"confirmed.","start":78.155,"end":78.655,"sentiment":"neutral","sentiment_score":0.15105383098125458},{"text":"Somebody can you confirmed that.","start":79.14,"end":80.82,"sentiment":"neutral","sentiment_score":0.17347919940948486},{"text":"It's already you can service this area.","start":80.82,"end":83.72,"sentiment":"neutral","sentiment_score":0.17978195420333318}],"sentiment":"neutral","sentiment_score":0.17514796211169317,"channel":1,"num_words":13,"start":78.155,"end":83.72},{"sentences":[{"text":"Yeah.","start":85.165,"end":85.59,"sentiment":"neutral","sentiment_score":0.08063512295484543},{"text":"So on our website, we have different plan speed available.","start":86.869995,"end":92.89,"sentiment":"neutral","sentiment_score":0.05921268276870251},{"text":"May I know what is your preferred plan speed?","start":93.509995,"end":96.17,"sentiment":"neutral","sentiment_score":0.05723625752660963}],"sentiment":"neutral","sentiment_score":0.05939441341906786,"channel":0,"num_words":20,"start":85.165,"end":96.17},{"sentences":[{"text":"Okay.","start":97.095,"end":97.415,"sentiment":"neutral","sentiment_score":0.04591219499707222},{"text":"Just give me one minute.","start":97.415,"end":98.615,"sentiment":"neutral","sentiment_score":0.03479127734899521},{"text":"I'll go to the website.","start":98.615,"end":99.674995,"sentiment":"neutral","sentiment_score":0.0329216830432415}],"sentiment":"neutral","sentiment_score":0.03495245426893234,"channel":1,"num_words":11,"start":97.095,"end":99.674995},{"sentences":[{"text":"Yeah.","start":100.715,"end":101.215,"sentiment":"neutral","sentiment_score":0.05189421027898789},{"text":"It's","start":102.395,"end":102.895,"sentiment":"neutral","sentiment_score":0.03365890681743622}],"sentiment":"neutral","sentiment_score":0.04277655854821205,"channel":0,"num_words":2,"start":100.715,"end":102.895},{"sentences":[{"text":"I think","start":102.935,"end":103.335,"sentiment":"neutral","sentiment_score":0.03074152022600174}],"sentiment":"neutral","sentiment_score":0.03074152022600174,"channel":1,"num_words":2,"start":102.935,"end":103.335},{"sentences":[{"text":"air","start":103.195,"end":103.435,"sentiment":"neutral","sentiment_score":0.04305507615208626}],"sentiment":"neutral","sentiment_score":0.04305507615208626,"channel":0,"num_words":1,"start":103.195,"end":103.435},{"sentences":[{"text":"it's","start":103.335,"end":103.835,"sentiment":"neutral","sentiment_score":0.03610757738351822}],"sentiment":"neutral","sentiment_score":0.03610757738351822,"channel":1,"num_words":1,"start":103.335,"end":103.835},{"sentences":[{"text":"tow.net.au.","start":103.435,"end":105.534996,"sentiment":"neutral","sentiment_score":0.039380624890327454}],"sentiment":"neutral","sentiment_score":0.039380624890327454,"channel":0,"num_words":1,"start":103.435,"end":105.534996},{"sentences":[{"text":"dot com.","start":112.98,"end":113.46001,"sentiment":"neutral","sentiment_score":0.02896932139992714},{"text":"I think","start":113.46001,"end":122.445,"sentiment":"neutral","sentiment_score":0.024698237888514996}],"sentiment":"neutral","sentiment_score":0.026833779644221067,"channel":1,"num_words":4,"start":112.98,"end":122.445},{"sentences":[{"text":"Then","start":122.149994,"end":122.649994,"sentiment":"neutral","sentiment_score":0.03728071227669716}],"sentiment":"neutral","sentiment_score":0.03728071227669716,"channel":0,"num_words":1,"start":122.149994,"end":122.649994},{"sentences":[{"text":"we selected 200 by 200 or something like that.","start":122.445,"end":126.064995,"sentiment":"neutral","sentiment_score":0.05430879443883896}],"sentiment":"neutral","sentiment_score":0.05430879443883896,"channel":1,"num_words":9,"start":122.445,"end":126.064995},{"sentences":[{"text":"under networks, you'll see there, Lindholm Networks.","start":126.735,"end":130.195,"sentiment":"neutral","sentiment_score":0.062016798981598446},{"text":"Just select that one.","start":130.655,"end":132.035,"sentiment":"neutral","sentiment_score":0.08298817649483681}],"sentiment":"neutral","sentiment_score":0.06964275444095785,"channel":0,"num_words":11,"start":126.735,"end":132.035},{"sentences":[{"text":"Yeah.","start":131.64499,"end":132.14499,"sentiment":"neutral","sentiment_score":0.030831579118967056},{"text":"So we selected the the super fast one.","start":135.165,"end":139.83,"sentiment":"positive","sentiment_score":0.47569936886429787},{"text":"$140.","start":146.12999,"end":147.43,"sentiment":"neutral","sentiment_score":0.2631826400756836},{"text":"So then hand for super fast.","start":148.84999,"end":150.525,"sentiment":"neutral","sentiment_score":0.2985406219959259},{"text":"Symmetrix 200 by 200.","start":150.92499,"end":152.78499,"sentiment":"neutral","sentiment_score":0.19611648470163345}],"sentiment":"positive","sentiment_score":0.3337659420445561,"channel":1,"num_words":20,"start":131.64499,"end":152.78499},{"sentences":[{"text":"Okay.","start":157.205,"end":157.52501,"sentiment":"neutral","sentiment_score":0.1579115390777588},{"text":"I see.","start":157.52501,"end":158.085,"sentiment":"neutral","sentiment_score":0.1485421285033226},{"text":"So we're going to proceed with the Lindholm Superfast, which is the matrix 200 over 200.","start":158.085,"end":163.205,"sentiment":"neutral","sentiment_score":0.2131875939667225},{"text":"That is one","start":163.205,"end":164.325,"sentiment":"neutral","sentiment_score":0.12521964063247046}],"sentiment":"neutral","sentiment_score":0.19280255552042613,"channel":0,"num_words":22,"start":157.205,"end":164.325},{"sentences":[{"text":"Yes.","start":164.13,"end":164.63,"sentiment":"neutral","sentiment_score":0.12479732930660248}],"sentiment":"neutral","sentiment_score":0.12479732930660248,"channel":1,"num_words":1,"start":164.13,"end":164.63},{"sentences":[{"text":"140 per month.","start":164.325,"end":166.425,"sentiment":"neutral","sentiment_score":0.08255323270956676},{"text":"And regarding the router, will you be needing a new one or you already have one, the same specs here that we have?","start":166.725,"end":174.23999,"sentiment":"neutral","sentiment_score":0.02367261206002339}],"sentiment":"neutral","sentiment_score":0.030466529827278394,"channel":0,"num_words":26,"start":164.325,"end":174.23999},{"sentences":[{"text":"Now the girl told me that if I go for twenty four months contract, the router will be the modem will be included in that.","start":173.81,"end":179.715,"sentiment":"neutral","sentiment_score":-0.017924523949623107}],"sentiment":"neutral","sentiment_score":-0.017924523949623107,"channel":1,"num_words":25,"start":173.81,"end":179.715},{"sentences":[{"text":"Yeah.","start":179.5,"end":180.0,"sentiment":"neutral","sentiment_score":0.04640532284975052}],"sentiment":"neutral","sentiment_score":0.04640532284975052,"channel":0,"num_words":1,"start":179.5,"end":180.0},{"sentences":[{"text":"Is that correct?","start":179.715,"end":180.535,"sentiment":"neutral","sentiment_score":0.05778959393501282}],"sentiment":"neutral","sentiment_score":0.05778959393501282,"channel":1,"num_words":3,"start":179.715,"end":180.535},{"sentences":[{"text":"Yeah.","start":180.78,"end":181.09999,"sentiment":"neutral","sentiment_score":0.039868876338005066},{"text":"That's correct.","start":181.09999,"end":181.81999,"sentiment":"neutral","sentiment_score":0.1250349543988705},{"text":"We have a free router already, which is preconfigured.","start":181.81999,"end":184.4,"sentiment":"neutral","sentiment_score":0.14004348466793695},{"text":"But please do know that if ever you'll be canceling within the contract term, there is a cancellation fee of $132 and the price of the router because we do not accept used equipment anymore.","start":186.285,"end":202.54999,"sentiment":"negative","sentiment_score":-0.3468927264213562}],"sentiment":"neutral","sentiment_score":-0.2253386229276657,"channel":0,"num_words":47,"start":180.78,"end":202.54999},{"sentences":[{"text":"No.","start":204.17001,"end":204.67001,"sentiment":"neutral","sentiment_score":-0.3070133328437805}],"sentiment":"neutral","sentiment_score":-0.3070133328437805,"channel":1,"num_words":1,"start":204.17001,"end":204.67001},{"sentences":[{"text":"Mhmm.","start":205.89,"end":206.39,"sentiment":"neutral","sentiment_score":-0.15213534235954285},{"text":"Yeah.","start":206.45,"end":206.95,"sentiment":"neutral","sentiment_score":-0.07357784360647202},{"text":"Okay.","start":207.17,"end":207.67,"sentiment":"neutral","sentiment_score":-0.02923049218952656},{"text":"And regarding the handset, do you have a preferred number for that, or do you need a new handset as well?","start":207.96999,"end":217.655,"sentiment":"neutral","sentiment_score":-0.03778158137131305}],"sentiment":"neutral","sentiment_score":-0.04368153695637981,"channel":0,"num_words":24,"start":205.89,"end":217.655},{"sentences":[{"text":"Yep.","start":217.845,"end":218.345,"sentiment":"neutral","sentiment_score":0.03219129890203476},{"text":"Yeah.","start":218.565,"end":218.965,"sentiment":"neutral","sentiment_score":0.031528204679489136},{"text":"New handset.","start":218.965,"end":219.605,"sentiment":"neutral","sentiment_score":0.025830361060798168},{"text":"New","start":219.605,"end":220.105,"sentiment":"neutral","sentiment_score":0.02597731724381447}],"sentiment":"neutral","sentiment_score":0.02827150858938694,"channel":1,"num_words":5,"start":217.845,"end":220.105},{"sentences":[{"text":"New number.","start":221.075,"end":221.81499,"sentiment":"neutral","sentiment_score":0.026494286954402924},{"text":"Okay then.","start":222.03499,"end":222.855,"sentiment":"neutral","sentiment_score":0.052630629390478134},{"text":"So, okay, what we're going to do now is process your order today.","start":223.075,"end":231.27,"sentiment":"neutral","sentiment_score":0.10040478236400165},{"text":"And have you","start":231.97,"end":233.49,"sentiment":"neutral","sentiment_score":0.019927903388937313}],"sentiment":"neutral","sentiment_score":0.07616478567942978,"channel":0,"num_words":20,"start":221.075,"end":233.49},{"sentences":[{"text":"What's","start":233.335,"end":233.735,"sentiment":"neutral","sentiment_score":-0.0007161727990023792}],"sentiment":"neutral","sentiment_score":-0.0007161727990023792,"channel":1,"num_words":1,"start":233.335,"end":233.735},{"sentences":[{"text":"also","start":233.49,"end":233.81001,"sentiment":"neutral","sentiment_score":-0.017090313136577606}],"sentiment":"neutral","sentiment_score":-0.017090313136577606,"channel":0,"num_words":1,"start":233.49,"end":233.81001},{"sentences":[{"text":"other","start":233.735,"end":233.975,"sentiment":"neutral","sentiment_score":-0.030246656388044357}],"sentiment":"neutral","sentiment_score":-0.030246656388044357,"channel":1,"num_words":1,"start":233.735,"end":233.975},{"sentences":[{"text":"spoke","start":233.81001,"end":234.13,"sentiment":"neutral","sentiment_score":-0.05502920597791672}],"sentiment":"neutral","sentiment_score":-0.05502920597791672,"channel":0,"num_words":1,"start":233.81001,"end":234.13},{"sentences":[{"text":"numbers?","start":233.975,"end":234.455,"sentiment":"neutral","sentiment_score":-0.048413053154945374}],"sentiment":"neutral","sentiment_score":-0.048413053154945374,"channel":1,"num_words":1,"start":233.975,"end":234.455},{"sentences":[{"text":"with","start":234.13,"end":234.29001,"sentiment":"neutral","sentiment_score":-0.15158429741859436}],"sentiment":"neutral","sentiment_score":-0.15158429741859436,"channel":0,"num_words":1,"start":234.13,"end":234.29001},{"sentences":[{"text":"I can't I can't get it.","start":234.455,"end":235.41501,"sentiment":"neutral","sentiment_score":-0.25474295020103455},{"text":"So can I get 1300 number?","start":235.41501,"end":237.27501,"sentiment":"neutral","sentiment_score":-0.07738994061946869}],"sentiment":"neutral","sentiment_score":-0.16606644541025162,"channel":1,"num_words":12,"start":234.455,"end":237.27501},{"sentences":[{"text":"sorry?","start":238.45001,"end":238.95001,"sentiment":"neutral","sentiment_score":-0.07556623220443726}],"sentiment":"neutral","sentiment_score":-0.07556623220443726,"channel":0,"num_words":1,"start":238.45001,"end":238.95001},{"sentences":[{"text":"1300 number?","start":239.57501,"end":240.955,"sentiment":"neutral","sentiment_score":-0.05241496302187443}],"sentiment":"neutral","sentiment_score":-0.05241496302187443,"channel":1,"num_words":2,"start":239.57501,"end":240.955},{"sentences":[{"text":"For","start":242.355,"end":242.515,"sentiment":"neutral","sentiment_score":-0.04394502192735672}],"sentiment":"neutral","sentiment_score":-0.04394502192735672,"channel":0,"num_words":1,"start":242.355,"end":242.515},{"sentences":[{"text":"Or","start":242.375,"end":242.615,"sentiment":"neutral","sentiment_score":-0.03900926187634468}],"sentiment":"neutral","sentiment_score":-0.03900926187634468,"channel":1,"num_words":1,"start":242.375,"end":242.615},{"sentences":[{"text":"the","start":242.515,"end":242.755,"sentiment":"neutral","sentiment_score":-0.05032002180814743}],"sentiment":"neutral","sentiment_score":-0.05032002180814743,"channel":0,"num_words":1,"start":242.515,"end":242.755},{"sentences":[{"text":"18","start":242.615,"end":242.93501,"sentiment":"neutral","sentiment_score":-0.03931291773915291}],"sentiment":"neutral","sentiment_score":-0.03931291773915291,"channel":1,"num_words":1,"start":242.615,"end":242.93501},{"sentences":[{"text":"handset?","start":242.755,"end":243.255,"sentiment":"neutral","sentiment_score":-0.04649019241333008}],"sentiment":"neutral","sentiment_score":-0.04649019241333008,"channel":0,"num_words":1,"start":242.755,"end":243.255},{"sentences":[{"text":"hundred number?","start":242.93501,"end":243.835,"sentiment":"neutral","sentiment_score":-0.04494441673159599},{"text":"Yes.","start":244.13501,"end":244.63501,"sentiment":"neutral","sentiment_score":0.021272707730531693}],"sentiment":"neutral","sentiment_score":-0.022872041910886765,"channel":1,"num_words":3,"start":242.93501,"end":244.63501},{"sentences":[{"text":"Regarding that one, I'll confirm that first.","start":245.875,"end":248.695,"sentiment":"neutral","sentiment_score":0.04656245479626315},{"text":"If what is the applicable number for the handset, then I'll get back to you.","start":248.995,"end":256.22,"sentiment":"neutral","sentiment_score":0.026450198826690516},{"text":"We'll just need to process the Internet first, then we'll proceed with the handset after.","start":256.22,"end":261.76,"sentiment":"neutral","sentiment_score":0.028812238325675327}],"sentiment":"neutral","sentiment_score":0.031212803807008912,"channel":0,"num_words":37,"start":245.875,"end":261.76},{"sentences":[{"text":"Okay.","start":262.945,"end":263.26498,"sentiment":"neutral","sentiment_score":0.1251116693019867},{"text":"No problem.","start":263.26498,"end":263.905,"sentiment":"positive","sentiment_score":0.35503411293029785},{"text":"Thank","start":263.905,"end":264.145,"sentiment":"positive","sentiment_score":0.520359992980957}],"sentiment":"positive","sentiment_score":0.33888497203588486,"channel":1,"num_words":4,"start":262.945,"end":264.145},{"sentences":[{"text":"Mhmm.","start":264.06,"end":264.56,"sentiment":"positive","sentiment_score":0.5117743015289307}],"sentiment":"positive","sentiment_score":0.5117743015289307,"channel":0,"num_words":1,"start":264.06,"end":264.56},{"sentences":[{"text":"you.","start":264.145,"end":264.645,"sentiment":"positive","sentiment_score":0.4358401894569397}],"sentiment":"positive","sentiment_score":0.4358401894569397,"channel":1,"num_words":1,"start":264.145,"end":264.645},{"sentences":[{"text":"Yeah.","start":265.02,"end":265.42,"sentiment":"neutral","sentiment_score":0.18007323145866394}],"sentiment":"neutral","sentiment_score":0.18007323145866394,"channel":0,"num_words":1,"start":265.02,"end":265.42},{"sentences":[{"text":"So","start":265.345,"end":265.585,"sentiment":"neutral","sentiment_score":0.10689246654510498}],"sentiment":"neutral","sentiment_score":0.10689246654510498,"channel":1,"num_words":1,"start":265.345,"end":265.585},{"sentences":[{"text":"And","start":265.42,"end":265.74,"sentiment":"neutral","sentiment_score":0.12295681983232498}],"sentiment":"neutral","sentiment_score":0.12295681983232498,"channel":0,"num_words":1,"start":265.42,"end":265.74},{"sentences":[{"text":"you need","start":265.585,"end":265.905,"sentiment":"neutral","sentiment_score":0.09121880307793617}],"sentiment":"neutral","sentiment_score":0.09121880307793617,"channel":1,"num_words":2,"start":265.585,"end":265.905},{"sentences":[{"text":"so","start":265.74,"end":266.24,"sentiment":"neutral","sentiment_score":0.10669557005167007}],"sentiment":"neutral","sentiment_score":0.10669557005167007,"channel":0,"num_words":1,"start":265.74,"end":266.24},{"sentences":[{"text":"to you need to give express delivery so that I can get the modem tomorrow.","start":265.905,"end":269.525,"sentiment":"neutral","sentiment_score":0.12033736358086268}],"sentiment":"neutral","sentiment_score":0.12033736358086268,"channel":1,"num_words":15,"start":265.905,"end":269.525},{"sentences":[{"text":"okay.","start":271.265,"end":271.505,"sentiment":"neutral","sentiment_score":0.07177410274744034},{"text":"For express postage, it usually takes one to three business days at the address to arrive.","start":271.505,"end":277.925,"sentiment":"neutral","sentiment_score":0.001457903767004609},{"text":"So I cannot guarantee you that it will come within this day, like, within twenty four hours.","start":277.985,"end":283.08,"sentiment":"neutral","sentiment_score":-0.11622207348837572},{"text":"Because sometimes there's a delay with the delivery under Australian post.","start":283.69998,"end":288.44,"sentiment":"neutral","sentiment_score":-0.1739002229137854}],"sentiment":"neutral","sentiment_score":-0.08430171418521139,"channel":0,"num_words":45,"start":271.265,"end":288.44},{"sentences":[{"text":"Okay.","start":291.555,"end":292.055,"sentiment":"neutral","sentiment_score":0.05258237570524216}],"sentiment":"neutral","sentiment_score":0.05258237570524216,"channel":1,"num_words":1,"start":291.555,"end":292.055},{"sentences":[{"text":"Yeah.","start":292.09998,"end":292.41998,"sentiment":"neutral","sentiment_score":0.07110139727592468},{"text":"But we can give you the tracking number for you to be able to track it directly.","start":292.41998,"end":297.48502,"sentiment":"neutral","sentiment_score":0.1562044909771751}],"sentiment":"neutral","sentiment_score":0.15147654132710564,"channel":0,"num_words":18,"start":292.09998,"end":297.48502},{"sentences":[{"text":"No problems.","start":297.79498,"end":298.375,"sentiment":"neutral","sentiment_score":0.2508523017168045},{"text":"Thank","start":298.51498,"end":298.75497,"sentiment":"neutral","sentiment_score":0.3229732811450958}],"sentiment":"neutral","sentiment_score":0.2748926281929016,"channel":1,"num_words":3,"start":297.79498,"end":298.75497},{"sentences":[{"text":"Yeah.","start":298.745,"end":299.225,"sentiment":"neutral","sentiment_score":0.2458826005458832}],"sentiment":"neutral","sentiment_score":0.2458826005458832,"channel":0,"num_words":1,"start":298.745,"end":299.225},{"sentences":[{"text":"you.","start":298.75497,"end":299.25497,"sentiment":"neutral","sentiment_score":0.2509044408798218}],"sentiment":"neutral","sentiment_score":0.2509044408798218,"channel":1,"num_words":1,"start":298.75497,"end":299.25497},{"sentences":[{"text":"So","start":299.225,"end":299.725,"sentiment":"neutral","sentiment_score":0.20388780534267423}],"sentiment":"neutral","sentiment_score":0.20388780534267423,"channel":0,"num_words":1,"start":299.225,"end":299.725},{"sentences":[{"text":"If you","start":300.51498,"end":300.75497,"sentiment":"neutral","sentiment_score":0.19584587216377258}],"sentiment":"neutral","sentiment_score":0.19584587216377258,"channel":1,"num_words":2,"start":300.51498,"end":300.75497},{"sentences":[{"text":"I'll","start":300.745,"end":301.245,"sentiment":"neutral","sentiment_score":0.16137538850307465}],"sentiment":"neutral","sentiment_score":0.16137538850307465,"channel":0,"num_words":1,"start":300.745,"end":301.245},{"sentences":[{"text":"are delivering the if you're delivering the modem, you can deliver the","start":300.75497,"end":304.215,"sentiment":"neutral","sentiment_score":0.18147127702832222}],"sentiment":"neutral","sentiment_score":0.18147127702832222,"channel":1,"num_words":12,"start":300.75497,"end":304.215},{"sentences":[{"text":"inform","start":303.935,"end":304.185,"sentiment":"neutral","sentiment_score":0.16778242588043213}],"sentiment":"neutral","sentiment_score":0.16778242588043213,"channel":0,"num_words":1,"start":303.935,"end":304.185},{"sentences":[{"text":"telephone","start":304.94,"end":305.44,"sentiment":"neutral","sentiment_score":0.18187209963798523}],"sentiment":"neutral","sentiment_score":0.18187209963798523,"channel":1,"num_words":1,"start":304.94,"end":305.44},{"sentences":[{"text":"yeah.","start":308.42502,"end":308.82,"sentiment":"neutral","sentiment_score":0.2130563259124756},{"text":"I'll just confirm that one with our back end team on how it works because","start":308.82,"end":312.6,"sentiment":"neutral","sentiment_score":0.2601120521624883}],"sentiment":"neutral","sentiment_score":0.2571710692718625,"channel":0,"num_words":16,"start":308.42502,"end":312.6},{"sentences":[{"text":"handset too.","start":312.14,"end":312.89,"sentiment":"neutral","sentiment_score":0.1908068805932999}],"sentiment":"neutral","sentiment_score":0.1908068805932999,"channel":1,"num_words":2,"start":312.14,"end":312.89},{"sentences":[{"text":"we do also have a price for the handset.","start":313.14,"end":316.44,"sentiment":"neutral","sentiment_score":0.11611730439795388},{"text":"It's not for free.","start":317.46002,"end":318.66,"sentiment":"neutral","sentiment_score":0.017686037113890052},{"text":"If ever we agree with the prices, I'll I'll send you the price list, then then just choose one from that so we can activate","start":318.66,"end":327.735,"sentiment":"neutral","sentiment_score":0.0880002211034298}],"sentiment":"neutral","sentiment_score":0.08725803725323394,"channel":0,"num_words":38,"start":313.14,"end":327.735},{"sentences":[{"text":"No problem.","start":327.355,"end":328.095,"sentiment":"neutral","sentiment_score":0.13324084877967834}],"sentiment":"neutral","sentiment_score":0.13324084877967834,"channel":1,"num_words":2,"start":327.355,"end":328.095},{"sentences":[{"text":"it as well.","start":327.735,"end":328.69498,"sentiment":"neutral","sentiment_score":0.11007089664538701},{"text":"Yeah.","start":328.69498,"end":329.19498,"sentiment":"neutral","sentiment_score":0.103319451212883},{"text":"Okay.","start":331.175,"end":331.675,"sentiment":"neutral","sentiment_score":0.1168048083782196},{"text":"I'll inform our accounts department regarding this, then I'll get back to you once the activation is successful.","start":331.815,"end":338.48,"sentiment":"neutral","sentiment_score":0.1853753841585583},{"text":"And did our representative mention that there's also an upfront payment about this?","start":339.26,"end":344.56,"sentiment":"neutral","sentiment_score":0.05081278486893727}],"sentiment":"neutral","sentiment_score":0.1263238907688194,"channel":0,"num_words":36,"start":327.735,"end":344.56},{"sentences":[{"text":"Yes.","start":346.81,"end":347.13,"sentiment":"neutral","sentiment_score":0.04486999660730362},{"text":"So how can I pay?","start":347.13,"end":348.345,"sentiment":"neutral","sentiment_score":0.03661179840564728}],"sentiment":"neutral","sentiment_score":0.037988164772590004,"channel":1,"num_words":6,"start":346.81,"end":348.345},{"sentences":[{"text":"Yeah.","start":349.1,"end":349.575,"sentiment":"neutral","sentiment_score":0.08573015034198761},{"text":"Yeah.","start":350.375,"end":350.695,"sentiment":"neutral","sentiment_score":0.10880227386951448},{"text":"I'll inform our accounts department for them to send you an invoice.","start":350.695,"end":354.155,"sentiment":"neutral","sentiment_score":0.14510623241464296},{"text":"Then there's also instruction there on how to settle the payment then.","start":354.535,"end":359.67502,"sentiment":"neutral","sentiment_score":0.1125969048589468}],"sentiment":"neutral","sentiment_score":0.12642192582671458,"channel":0,"num_words":26,"start":349.1,"end":359.67502},{"sentences":[{"text":"Okay.","start":359.53293,"end":360.03293,"sentiment":"neutral","sentiment_score":0.07948815822601318}],"sentiment":"neutral","sentiment_score":0.07948815822601318,"channel":1,"num_words":1,"start":359.53293,"end":360.03293},{"sentences":[{"text":"Okay then.","start":361.57294,"end":362.29294,"sentiment":"neutral","sentiment_score":0.05550004541873932},{"text":"Bye for now.","start":362.29294,"end":363.17294,"sentiment":"neutral","sentiment_score":0.09728249907493591},{"text":"Thank you.","start":363.17294,"end":363.91293,"sentiment":"positive","sentiment_score":0.3498421683907509}],"sentiment":"neutral","sentiment_score":0.15750456069196975,"channel":0,"num_words":7,"start":361.57294,"end":363.91293}]},"summary":{"result":"success","short":"A representative from Er reminded the customer, Ravinder Chandra, that they received their personal information via email regarding internet service. The representative confirmed the customer's service address and offered different plan speeds and router options. The customer's order was processed and the representative informed them of a cancellation fee and a free router. The customer was given a tracking number and instructed to pay an upfront payment before delivery."},"intents":{"segments":[{"text":"Am I speaking with Ravinder Chandra? Yes. Yes. Yeah.","start_word":13,"end_word":21,"intents":[{"intent":"Confirm connection with ravender chandra","confidence_score":0.0013553037}]},{"text":"I just wanted to confirm regarding your is this an inquiry for an Internet service? One sec.","start_word":22,"end_word":38,"intents":[{"intent":"Inquire about connection with internet service","confidence_score":0.00070269813}]},{"text":"So the service address is the shipping address as well. Is that correct? No.","start_word":63,"end_word":76,"intents":[{"intent":"Provide service address as service address","confidence_score":0.000027664144}]},{"text":"So this is available under Lynn Home Networks. So Lane have Hamburg you works. tried Yes. to, yeah, have you tried to visit our website or not yet? I already spoken to them this morning. They directed the new voice. Okay. And I you have see. confirmed. Somebody can you confirmed that. It's already you can service this area. Yeah.","start_word":113,"end_word":172,"intents":[{"intent":"Confirm service area is available","confidence_score":0.022422308},{"intent":"Confirm service area is available","confidence_score":0.027513621}]},{"text":"to, yeah, have you tried to visit our website or not yet? I already spoken to them this morning. They directed the new voice. Okay. And I you have see. confirmed. Somebody can you confirmed that. It's already you can service this area. Yeah. So on our website, we have different plan speed available. May I know what is your preferred plan speed? Okay.","start_word":129,"end_word":192,"intents":[{"intent":"Check website for plan speed","confidence_score":0.001798368}]},{"text":"So on our website, we have different plan speed available. May I know what is your preferred plan speed? Okay.","start_word":173,"end_word":192,"intents":[{"intent":"Select preferred plan speed","confidence_score":0.26031527}]},{"text":"And regarding the router, will you be needing a new one or you already have one, the same specs here that we have?","start_word":281,"end_word":303,"intents":[{"intent":"Confirm specifications","confidence_score":0.010393945}]},{"text":"So, okay, what we're going to do now is process your order today.","start_word":414,"end_word":426,"intents":[{"intent":"Process order","confidence_score":0.29607975}]},{"text":"So can I get 1300 number? sorry? 1300 number? For Or the 18 handset? hundred number?","start_word":442,"end_word":457,"intents":[{"intent":"Confirm handset number","confidence_score":0.13304645}]},{"text":"We'll just need to process the Internet first, then we'll proceed with the handset after. Okay.","start_word":482,"end_word":497,"intents":[{"intent":"Process internet","confidence_score":0.8742751}]},{"text":"For express postage, it usually takes one to three business days at the address to arrive. So I cannot guarantee you that it will come within this day, like, within twenty four hours. Because sometimes there's a delay with the delivery under Australian post. Okay.","start_word":524,"end_word":568,"intents":[{"intent":"Provide delivery time","confidence_score":0.072889365}]},{"text":"But we can give you the tracking number for you to be able to track it directly. No problems.","start_word":570,"end_word":588,"intents":[{"intent":"Track modem","confidence_score":0.43378964}]},{"text":"If ever we agree with the prices, I'll I'll send you the price list, then then just choose one from that so we can activate No problem.","start_word":641,"end_word":667,"intents":[{"intent":"Send price list","confidence_score":0.20292738}]},{"text":"I'll inform our accounts department regarding this, then I'll get back to you once the activation is successful. And did our representative mention that there's also an upfront payment about this? Yes. So how can I pay? Yeah. Yeah. I'll inform our accounts department for them to send you an invoice. Then there's also instruction there on how to settle the payment then. Okay. Okay then.","start_word":673,"end_word":738,"intents":[{"intent":"Inform accounts department of payment","confidence_score":0.004846939}]},{"text":"I'll inform our accounts department for them to send you an invoice. Then there's also instruction there on how to settle the payment then. Okay.","start_word":712,"end_word":736,"intents":[{"intent":"Send invoice","confidence_score":0.08947956}]},{"text":"I'll inform our accounts department for them to send you an invoice. Then there's also instruction there on how to settle the payment then. Okay. Okay then.","start_word":712,"end_word":738,"intents":[{"intent":"Ensist with payment instructions","confidence_score":0.0000031030042}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.124407559633255},{"text":"Good afternoon. This is Maureen from Ertow tech support.","start_word":3,"end_word":11,"sentiment":"positive","sentiment_score":0.3876180648803711},{"text":"Yeah. Am I speaking with Ravinder Chandra? Yes. Yes. Yeah. I just wanted to confirm regarding your is this an inquiry for an Internet service? One sec. We received your personal information via email. Yes. Are you inquiring for an Internet service Internet and a handset? and the phone. Yes. Yeah. So the service address is the shipping address as well. Is that correct? No. The service address is different. So can I email you back? Okay. Is it the 7 Foot Hill Lane? That's fine. So 7 Yeah. Foothill Lane, Campbellfield Mhmm. 30 Mhmm. 61 is the service address. Okay. So this is available under Lynn Home Networks. So Lane have Hamburg you works. tried Yes. to, yeah, have you tried to visit our website or not yet? I already spoken to them this morning. They directed the new voice. Okay. And I you have see. confirmed. Somebody can you confirmed that. It's already you can service this area. Yeah. So on our website, we have different plan speed available. May I know what is your preferred plan speed? Okay. Just give me one minute. I'll go to the website. Yeah. It's I think air it's tow.net.au. dot com. I think Then we selected 200 by 200 or something like that. under networks, you'll see there, Lindholm Networks. Just select that one. Yeah.","start_word":12,"end_word":235,"sentiment":"neutral","sentiment_score":0.052285026758909225},{"text":"So we selected the the super fast one.","start_word":236,"end_word":243,"sentiment":"positive","sentiment_score":0.4766830801963806},{"text":"$140. So then hand for super fast. Symmetrix 200 by 200. Okay. I see. So we're going to proceed with the Lindholm Superfast, which is the matrix 200 over 200. That is one Yes. 140 per month. And regarding the router, will you be needing a new one or you already have one, the same specs here that we have? Now the girl told me that if I go for twenty four months contract, the router will be the modem will be included in that. Yeah. Is that correct? Yeah. That's correct. We have a free router already, which is preconfigured.","start_word":244,"end_word":344,"sentiment":"neutral","sentiment_score":0.10550040751695632},{"text":"But please do know that if ever you'll be canceling within the contract term, there is a cancellation fee of $132 and the price of the router because we do not accept used equipment anymore.","start_word":345,"end_word":379,"sentiment":"negative","sentiment_score":-0.34912383556365967},{"text":"No. Mhmm. Yeah. Okay. And regarding the handset, do you have a preferred number for that, or do you need a new handset as well? Yep. Yeah. New handset. New New number. Okay then. So, okay, what we're going to do now is process your order today. And have you What's also other spoke numbers? with I can't I can't get it. So can I get 1300 number? sorry? 1300 number? For Or the 18 handset? hundred number? Yes. Regarding that one, I'll confirm that first. If what is the applicable number for the handset, then I'll get back to you. We'll just need to process the Internet first, then we'll proceed with the handset after. Okay.","start_word":380,"end_word":496,"sentiment":"neutral","sentiment_score":-0.015140888973688468},{"text":"No problem. Thank Mhmm. you.","start_word":497,"end_word":501,"sentiment":"positive","sentiment_score":0.4550495147705078},{"text":"Yeah. So And you need so to you need to give express delivery so that I can get the modem tomorrow. okay. For express postage, it usually takes one to three business days at the address to arrive. So I cannot guarantee you that it will come within this day, like, within twenty four hours. Because sometimes there's a delay with the delivery under Australian post. Okay. Yeah. But we can give you the tracking number for you to be able to track it directly. No problems. Thank Yeah. you. So If you I'll are delivering the if you're delivering the modem, you can deliver the inform telephone yeah. I'll just confirm that one with our back end team on how it works because handset too. we do also have a price for the handset. It's not for free. If ever we agree with the prices, I'll I'll send you the price list, then then just choose one from that so we can activate No problem. it as well. Yeah. Okay. I'll inform our accounts department regarding this, then I'll get back to you once the activation is successful. And did our representative mention that there's also an upfront payment about this? Yes. So how can I pay? Yeah. Yeah. I'll inform our accounts department for them to send you an invoice. Then there's also instruction there on how to settle the payment then. Okay. Okay then. Bye for now.","start_word":502,"end_word":741,"sentiment":"neutral","sentiment_score":0.09721360532566906},{"text":"Thank you.","start_word":742,"end_word":743,"sentiment":"positive","sentiment_score":0.7620071768760681}],"average":{"sentiment":"neutral","sentiment_score":0.06005345829681456}}}}