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So if ever you'll be relocating, we can check the new address if Erudon is available so we can, instead of canceling, just transfer the service to the new address and continue the your contract with us. But, yeah, if cancellation, you need to settle the cancellation fee, which is $132 and thirty day notice, which is your full month of service. You still need to settle that one. And yeah. Or and any outstanding balance if you have. Mhmm. Okay. I see. Mhmm. Yeah. So regarding that one, your actual plan is 100 over hang on. Let me just confirm. Check your account. So your current plan is 100. That's your actual plan, 100 over 40 MBPS. So regarding the SuperFiber boost 500 over 500, this is a speed boost feature and may provide higher speeds depending on the service location and network capability in the area. In some cases, the the service may achieve speeds higher than your actual speed, which is 100 over 40, which is the benefit when available. However, if the bus is not fully supported in the area, the service may still operate at the actual base plan speed of 100 over 40 MBPS. K. Mhmm. Yeah. That's sorry for the confusion, and that's a mistake at our website. But your actual plan is only 100 over 40, but it can be boost to 500 over 500 if it really depends on the router and the area if the fiber boost will work. But it can happen. We do other have customer who is actually getting much higher speed than 100 to one forty Mbps. But in your case mhmm. Yeah. Good. Mhmm. Mhmm. So you're only getting an eight m b p s speed? Mhmm. Regarding that one yeah. Regarding that one, we can check the speed. We can request a speed test result from your end. Yeah. So that we can check us because it's supposed to be getting 100 over 40 or 100 over 20 rupees. Mhmm. Mhmm. Mhmm. Mhmm. Mhmm. Mhmm. So it should it should be ranging around, yeah, 100 to 100 plus for the download, and upload should be 20 to 40 MBPS. Mhmm. We can check that one. Mhmm. Mhmm. Mhmm. We can check that one. We just need a speed test result. So what I'm going to do now is email you, and I'll provide the link where you'll be running a speed test. Then just send us the screenshot or the link of theirs so to check further. Mhmm. Yeah. So we can further check with the network team if there's, yeah, abnormalities about the signal. Yeah. But, yeah, but that actually depends on how many devices connected at the same time. So that might maybe the reason why is you have two devices connected at the same time. That's why you're just getting a 90 or 80 up download speed for that one. Mhmm. Okay. Mhmm. Mhmm. Okay. So Yeah. We can run a speed test with your compute since that is already connected directly with the router so we can check the accurate speed that you're getting. Okay. Then I'm going to send you an email shortly, then just reply to that email with the speed test result, Then I'll review the results to check if it needs to be escalated. Mhmm. Okay then. Let me just confirm your email. It's it's basnetkailash90@gmail.com. Yeah. There you go. I just send you the email. Have you received that one? Okay. Yeah. Okay. Then just do follow the instruction when running the speed test, or you can run the speed test using your computer because that's already the correct that yeah. Direct. Okay. Then I'll just wait for the results, then I'll get back to you. Can you send the link directly? Because after you run speed test using this link, the www.speedtest.net, Yeah. There should be a link of the result. Yeah. Mhmm. Just make sure the device is connected and only the computer is connected to the Wi Fi while running the speed test. Okay then. I'll just wait for the results for review. Mhmm. Yeah. Just reply to the email. Okay. Okay then. Thank you. 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Hello. Good afternoon. This is Lorraine, Hertel tech support. Sorry.\n\nI missed your call a while ago. Yep. Yeah. May I know your concern, please? Mhmm.\n\nYeah. So if ever you'll be relocating, we can check the new address if Erudon is available so we can, instead of canceling, just transfer the service to the new address and continue the your contract with us. But, yeah, if cancellation, you need to settle the cancellation fee, which is $132 and thirty day notice, which is your full month of service. You still need to settle that one. And yeah.\n\nOr and any outstanding balance if you have. Mhmm. Okay. I see. Mhmm.\n\nYeah. So regarding that one, your actual plan is 100 over hang on. Let me just confirm. Check your account. So your current plan is 100.\n\nThat's your actual plan, 100 over 40 MBPS. So regarding the SuperFiber boost 500 over 500, this is a speed boost feature and may provide higher speeds depending on the service location and network capability in the area. In some cases, the the service may achieve speeds higher than your actual speed, which is 100 over 40, which is the benefit when available. However, if the bus is not fully supported in the area, the service may still operate at the actual base plan speed of 100 over 40 MBPS. K.\n\nMhmm. Yeah. That's sorry for the confusion, and that's a mistake at our website. But your actual plan is only 100 over 40, but it can be boost to 500 over 500 if it really depends on the router and the area if the fiber boost will work. But it can happen.\n\nWe do other have customer who is actually getting much higher speed than 100 to one forty Mbps. But in your case mhmm. Yeah. Good. Mhmm.\n\nMhmm. So you're only getting an eight m b p s speed? Mhmm. Regarding that one yeah. Regarding that one, we can check the speed.\n\nWe can request a speed test result from your end. Yeah. So that we can check us because it's supposed to be getting 100 over 40 or 100 over 20 rupees. Mhmm. Mhmm.\n\nMhmm. Mhmm. Mhmm. Mhmm. So it should it should be ranging around, yeah, 100 to 100 plus for the download, and upload should be 20 to 40 MBPS.\n\nMhmm. We can check that one. Mhmm. Mhmm. Mhmm.\n\nWe can check that one. We just need a speed test result. So what I'm going to do now is email you, and I'll provide the link where you'll be running a speed test. Then just send us the screenshot or the link of theirs so to check further. Mhmm.\n\nYeah. So we can further check with the network team if there's, yeah, abnormalities about the signal. Yeah. But, yeah, but that actually depends on how many devices connected at the same time. So that might maybe the reason why is you have two devices connected at the same time.\n\nThat's why you're just getting a 90 or 80 up download speed for that one. Mhmm. Okay. Mhmm. Mhmm.\n\nOkay. So Yeah. We can run a speed test with your compute since that is already connected directly with the router so we can check the accurate speed that you're getting. Okay. Then I'm going to send you an email shortly, then just reply to that email with the speed test result, Then I'll review the results to check if it needs to be escalated.\n\nMhmm. Okay then. Let me just confirm your email. It's it's basnetkailash90@gmail.com. Yeah.\n\nThere you go. I just send you the email. Have you received that one? Okay. Yeah.\n\nOkay. Then just do follow the instruction when running the speed test, or you can run the speed test using your computer because that's already the correct that yeah. Direct. Okay. Then I'll just wait for the results, then I'll get back to you.\n\nCan you send the link directly? Because after you run speed test using this link, the www.speedtest.net, Yeah. There should be a link of the result. Yeah. Mhmm.\n\nJust make sure the device is connected and only the computer is connected to the Wi Fi while running the speed test. Okay then. I'll just wait for the results for review. Mhmm. Yeah.\n\nJust reply to the email. Okay. Okay then. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Yes.","start":1.8399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.078506700694561},{"text":"Hello.","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.10934276878833772},{"text":"Good afternoon.","start":2.72,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.31558874249458313},{"text":"This is Lorraine, Hertel tech support.","start":3.4399998,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.18137440085411072},{"text":"Sorry.","start":6.24,"end":6.64,"sentiment":"neutral","sentiment_score":-0.119112029671669}],"sentiment":"neutral","sentiment_score":0.1625601209022782,"num_words":11,"start":1.8399999,"end":6.64},{"sentences":[{"text":"I missed your call a while ago.","start":6.64,"end":8.26,"sentiment":"neutral","sentiment_score":-0.22022274349417006},{"text":"Yep.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":0.06800081580877304},{"text":"Yeah.","start":12.0,"end":12.5,"sentiment":"neutral","sentiment_score":0.04543737322092056},{"text":"May I know your concern, please?","start":12.639999,"end":14.145,"sentiment":"neutral","sentiment_score":0.029715262974301975},{"text":"Mhmm.","start":38.36,"end":38.86,"sentiment":"neutral","sentiment_score":-0.09531334042549132}],"sentiment":"neutral","sentiment_score":-0.08407142362557352,"num_words":16,"start":6.64,"end":38.86},{"sentences":[{"text":"Yeah.","start":54.935,"end":55.255,"sentiment":"neutral","sentiment_score":-0.006483741104602814},{"text":"So if ever you'll be relocating, we can check the new address if Erudon is available so we can, instead of canceling, just transfer the service to the new address and continue the your contract with us.","start":55.255,"end":70.29,"sentiment":"neutral","sentiment_score":0.005942219792789704},{"text":"But, yeah, if cancellation, you need to settle the cancellation fee, which is $132 and thirty day notice, which is your full month of service.","start":70.909996,"end":90.035,"sentiment":"neutral","sentiment_score":-0.10984897509217262},{"text":"You still need to settle that one.","start":90.649994,"end":92.59,"sentiment":"neutral","sentiment_score":-0.19292081040995462},{"text":"And yeah.","start":92.92999,"end":94.409996,"sentiment":"neutral","sentiment_score":-0.10372389853000641}],"sentiment":"neutral","sentiment_score":-0.0568158257778527,"num_words":72,"start":54.935,"end":94.409996},{"sentences":[{"text":"Or and any outstanding balance if you have.","start":94.409996,"end":97.31,"sentiment":"neutral","sentiment_score":-0.13534797728061676},{"text":"Mhmm.","start":131.455,"end":131.955,"sentiment":"neutral","sentiment_score":-0.14400702714920044},{"text":"Okay.","start":136.415,"end":136.895,"sentiment":"neutral","sentiment_score":0.06846150755882263},{"text":"I see.","start":136.895,"end":137.555,"sentiment":"neutral","sentiment_score":0.04556758143007755},{"text":"Mhmm.","start":137.775,"end":138.275,"sentiment":"neutral","sentiment_score":0.02560524083673954}],"sentiment":"neutral","sentiment_score":-0.08012222570295517,"num_words":13,"start":94.409996,"end":138.275},{"sentences":[{"text":"Yeah.","start":140.015,"end":140.415,"sentiment":"neutral","sentiment_score":0.036252349615097046},{"text":"So regarding that one, your actual plan is 100 over hang on.","start":140.415,"end":149.2,"sentiment":"neutral","sentiment_score":0.04756927335013946},{"text":"Let me just confirm.","start":149.2,"end":150.5,"sentiment":"neutral","sentiment_score":0.057107617147266865},{"text":"Check your account.","start":152.64,"end":153.7,"sentiment":"neutral","sentiment_score":0.056847804536422096},{"text":"So your current plan is 100.","start":154.88,"end":157.83499,"sentiment":"neutral","sentiment_score":0.08277347311377525}],"sentiment":"neutral","sentiment_score":0.057796090411452145,"num_words":26,"start":140.015,"end":157.83499},{"sentences":[{"text":"That's your actual plan, 100 over 40 MBPS.","start":157.89499,"end":161.03499,"sentiment":"neutral","sentiment_score":0.12476482708007097},{"text":"So regarding the SuperFiber boost 500 over 500, this is a speed boost feature and may provide higher speeds depending on the service location and network capability in the area.","start":161.815,"end":175.23,"sentiment":"neutral","sentiment_score":0.16593457261721292},{"text":"In some cases, the the service may achieve speeds higher than your actual speed, which is 100 over 40, which is the benefit when available.","start":175.69,"end":184.99,"sentiment":"neutral","sentiment_score":0.2211946839094162},{"text":"However, if the bus is not fully supported in the area, the service may still operate at the actual base plan speed of 100 over 40 MBPS.","start":185.38501,"end":196.685,"sentiment":"neutral","sentiment_score":-0.05727080076381012},{"text":"K.","start":198.81,"end":199.31,"sentiment":"neutral","sentiment_score":-0.011230401694774628}],"sentiment":"neutral","sentiment_score":0.10932396561071113,"num_words":91,"start":157.89499,"end":199.31},{"sentences":[{"text":"Mhmm.","start":204.41,"end":204.91,"sentiment":"neutral","sentiment_score":-0.06360211968421936},{"text":"Yeah.","start":215.43501,"end":215.595,"sentiment":"neutral","sentiment_score":-0.029738813638687137},{"text":"That's sorry for the confusion, and that's a mistake at our website.","start":215.595,"end":222.335,"sentiment":"neutral","sentiment_score":-0.18544936118026575},{"text":"But your actual plan is only 100 over 40, but it can be boost to 500 over 500 if it really depends on the router and the area if the fiber boost will work.","start":222.475,"end":236.96,"sentiment":"neutral","sentiment_score":-0.04327020399710711},{"text":"But it can happen.","start":237.26001,"end":238.88,"sentiment":"neutral","sentiment_score":0.14935592003166676}],"sentiment":"neutral","sentiment_score":-0.061394163908866733,"num_words":52,"start":204.41,"end":238.88},{"sentences":[{"text":"We do other have customer who is actually getting much higher speed than 100 to one forty Mbps.","start":239.26001,"end":248.055,"sentiment":"neutral","sentiment_score":0.12591082230210304},{"text":"But in your case mhmm.","start":249.315,"end":256.45502,"sentiment":"neutral","sentiment_score":0.0055970922112464905},{"text":"Yeah.","start":262.74002,"end":263.06,"sentiment":"neutral","sentiment_score":0.18614715337753296},{"text":"Good.","start":263.06,"end":263.56,"sentiment":"positive","sentiment_score":0.4550544023513794},{"text":"Mhmm.","start":271.065,"end":271.565,"sentiment":"neutral","sentiment_score":-0.0040947929956018925}],"sentiment":"neutral","sentiment_score":0.11274950097028452,"num_words":26,"start":239.26001,"end":271.565},{"sentences":[{"text":"Mhmm.","start":277.89752,"end":278.39752,"sentiment":"neutral","sentiment_score":-0.06186309456825256},{"text":"So you're only getting an eight m b p s speed?","start":284.97,"end":288.75,"sentiment":"neutral","sentiment_score":0.0024108099327846007},{"text":"Mhmm.","start":290.89,"end":291.39,"sentiment":"neutral","sentiment_score":0.010237538255751131},{"text":"Regarding that one yeah.","start":292.17,"end":297.21002,"sentiment":"neutral","sentiment_score":0.028365630190819502},{"text":"Regarding that one, we can check the speed.","start":297.21002,"end":300.11002,"sentiment":"neutral","sentiment_score":0.09714905731379986}],"sentiment":"neutral","sentiment_score":0.03462193328887224,"num_words":25,"start":277.89752,"end":300.11002},{"sentences":[{"text":"We can request a speed test result from your end.","start":300.915,"end":305.895,"sentiment":"neutral","sentiment_score":0.12003230452537536},{"text":"Yeah.","start":306.035,"end":306.275,"sentiment":"neutral","sentiment_score":0.126811221241951},{"text":"So that we can check us because it's supposed to be getting 100 over 40 or 100 over 20 rupees.","start":306.275,"end":314.69,"sentiment":"neutral","sentiment_score":0.09774309755302965},{"text":"Mhmm.","start":320.19,"end":320.69,"sentiment":"neutral","sentiment_score":-0.17596206068992615},{"text":"Mhmm.","start":325.71002,"end":326.025,"sentiment":"neutral","sentiment_score":-0.17754901945590973}],"sentiment":"neutral","sentiment_score":0.08874197386092308,"num_words":33,"start":300.915,"end":326.025},{"sentences":[{"text":"Mhmm.","start":333.865,"end":334.365,"sentiment":"neutral","sentiment_score":-0.13798905909061432},{"text":"Mhmm.","start":342.47,"end":342.97,"sentiment":"neutral","sentiment_score":-0.1194344088435173},{"text":"Mhmm.","start":352.32498,"end":352.82498,"sentiment":"neutral","sentiment_score":-0.119602769613266},{"text":"Mhmm.","start":381.0,"end":381.5,"sentiment":"neutral","sentiment_score":-0.03335985541343689},{"text":"So it should it should be ranging around, yeah, 100 to 100 plus for the download, and upload should be 20 to 40 MBPS.","start":381.88,"end":394.035,"sentiment":"neutral","sentiment_score":0.19136074433724085}],"sentiment":"neutral","sentiment_score":0.1493668489690338,"num_words":28,"start":333.865,"end":394.035},{"sentences":[{"text":"Mhmm.","start":394.495,"end":394.995,"sentiment":"neutral","sentiment_score":0.06876607239246368},{"text":"We can check that one.","start":396.15,"end":397.61002,"sentiment":"neutral","sentiment_score":0.11963040828704834},{"text":"Mhmm.","start":398.31,"end":398.81,"sentiment":"neutral","sentiment_score":0.09696661680936812},{"text":"Mhmm.","start":407.91,"end":408.41,"sentiment":"neutral","sentiment_score":0.09985993802547456},{"text":"Mhmm.","start":410.805,"end":411.305,"sentiment":"neutral","sentiment_score":0.1232037991285324}],"sentiment":"neutral","sentiment_score":0.10966094086567561,"num_words":9,"start":394.495,"end":411.305},{"sentences":[{"text":"We can check that one.","start":421.925,"end":423.54498,"sentiment":"neutral","sentiment_score":0.13882517516613008},{"text":"We just need a speed test result.","start":424.32,"end":427.30002,"sentiment":"neutral","sentiment_score":0.0907795684678214},{"text":"So what I'm going to do now is email you, and I'll provide the link where you'll be running a speed test.","start":427.76,"end":436.66,"sentiment":"neutral","sentiment_score":0.14900066940621895},{"text":"Then just send us the screenshot or the link of theirs so to check further.","start":436.88,"end":442.55502,"sentiment":"neutral","sentiment_score":0.05052099203070005},{"text":"Mhmm.","start":447.975,"end":448.21503,"sentiment":"neutral","sentiment_score":0.02102717012166977}],"sentiment":"neutral","sentiment_score":0.10772879265248775,"num_words":50,"start":421.925,"end":448.21503},{"sentences":[{"text":"Yeah.","start":448.21503,"end":448.61502,"sentiment":"neutral","sentiment_score":0.024705031886696815},{"text":"So we can further check with the network team if there's, yeah, abnormalities about the signal.","start":448.61502,"end":464.76,"sentiment":"neutral","sentiment_score":-0.056954186875373125},{"text":"Yeah.","start":472.615,"end":473.115,"sentiment":"neutral","sentiment_score":-0.04515881836414337},{"text":"But, yeah, but that actually depends on how many devices connected at the same time.","start":473.735,"end":480.07498,"sentiment":"neutral","sentiment_score":-0.0758128876487414},{"text":"So that might maybe the reason why is you have two devices connected at the same time.","start":480.775,"end":486.57,"sentiment":"neutral","sentiment_score":-0.06980977141681839}],"sentiment":"neutral","sentiment_score":-0.06511360410600901,"num_words":50,"start":448.21503,"end":486.57},{"sentences":[{"text":"That's why you're just getting a 90 or 80 up download speed for that one.","start":486.57,"end":492.43002,"sentiment":"neutral","sentiment_score":-0.013112915058930716},{"text":"Mhmm.","start":499.655,"end":500.155,"sentiment":"neutral","sentiment_score":0.04440346732735634},{"text":"Okay.","start":500.855,"end":501.355,"sentiment":"neutral","sentiment_score":0.10922585427761078},{"text":"Mhmm.","start":504.375,"end":504.875,"sentiment":"neutral","sentiment_score":0.03737335652112961},{"text":"Mhmm.","start":505.655,"end":506.055,"sentiment":"neutral","sentiment_score":0.02720058709383011}],"sentiment":"neutral","sentiment_score":0.0011320810176824268,"num_words":19,"start":486.57,"end":506.055},{"sentences":[{"text":"Okay.","start":506.055,"end":506.555,"sentiment":"neutral","sentiment_score":0.019993886351585388},{"text":"So Yeah.","start":506.775,"end":508.775,"sentiment":"neutral","sentiment_score":0.17355214804410934},{"text":"We can run a speed test with your compute since that is already connected directly with the router so we can check the accurate speed that you're getting.","start":508.775,"end":519.19,"sentiment":"neutral","sentiment_score":0.25016035112951485},{"text":"Okay.","start":519.41003,"end":519.65,"sentiment":"neutral","sentiment_score":0.2201094925403595},{"text":"Then I'm going to send you an email shortly, then just reply to that email with the speed test result, Then I'll review the results to check if it needs to be escalated.","start":519.65,"end":532.59503,"sentiment":"neutral","sentiment_score":0.1000648657932426}],"sentiment":"neutral","sentiment_score":0.16759750888897823,"num_words":65,"start":506.055,"end":532.59503},{"sentences":[{"text":"Mhmm.","start":536.09503,"end":536.59503,"sentiment":"neutral","sentiment_score":0.007398086134344339},{"text":"Okay then.","start":536.73505,"end":537.47504,"sentiment":"neutral","sentiment_score":0.0364179452881217},{"text":"Let me just confirm your email.","start":538.09503,"end":539.79504,"sentiment":"neutral","sentiment_score":0.06992833937207858},{"text":"It's it's basnetkailash90@gmail.com.","start":539.935,"end":545.43,"sentiment":"neutral","sentiment_score":0.05653021360437075},{"text":"Yeah.","start":547.25,"end":547.75,"sentiment":"neutral","sentiment_score":0.08490311354398727}],"sentiment":"neutral","sentiment_score":0.058022905176935285,"num_words":13,"start":536.09503,"end":547.75},{"sentences":[{"text":"There you go.","start":547.97003,"end":548.45,"sentiment":"neutral","sentiment_score":0.1050828571120898},{"text":"I just send you the email.","start":548.45,"end":550.23004,"sentiment":"neutral","sentiment_score":0.08362805967529614},{"text":"Have you received that one?","start":554.29004,"end":555.83,"sentiment":"neutral","sentiment_score":0.04774167500436306},{"text":"Okay.","start":559.065,"end":559.565,"sentiment":"neutral","sentiment_score":-0.015573479235172272},{"text":"Yeah.","start":564.345,"end":564.845,"sentiment":"neutral","sentiment_score":0.09823773801326752}],"sentiment":"neutral","sentiment_score":0.0711493476992473,"num_words":16,"start":547.97003,"end":564.845},{"sentences":[{"text":"Okay.","start":565.065,"end":565.385,"sentiment":"neutral","sentiment_score":0.1074928492307663},{"text":"Then just do follow the instruction when running the speed test, or you can run the speed test using your computer because that's already the correct that yeah.","start":565.385,"end":576.62006,"sentiment":"neutral","sentiment_score":0.0926741494664124},{"text":"Direct.","start":576.62006,"end":577.12006,"sentiment":"neutral","sentiment_score":0.08543582260608673},{"text":"Okay.","start":590.555,"end":590.875,"sentiment":"neutral","sentiment_score":0.08590762317180634},{"text":"Then I'll just wait for the results, then I'll get back to you.","start":590.875,"end":594.255,"sentiment":"neutral","sentiment_score":0.08624598211967029}],"sentiment":"neutral","sentiment_score":0.09079341471872547,"num_words":44,"start":565.065,"end":594.255},{"sentences":[{"text":"Can you send the link directly?","start":599.57,"end":601.43,"sentiment":"neutral","sentiment_score":0.04950627125799656},{"text":"Because after you run speed test using this link, the www.speedtest.net, Yeah.","start":602.52997,"end":609.865,"sentiment":"neutral","sentiment_score":0.06113122465709845},{"text":"There should be a link of the result.","start":609.865,"end":612.365,"sentiment":"neutral","sentiment_score":0.11721579171717167},{"text":"Yeah.","start":614.105,"end":614.605,"sentiment":"neutral","sentiment_score":0.055857785046100616},{"text":"Mhmm.","start":616.185,"end":616.685,"sentiment":"neutral","sentiment_score":0.01518632099032402}],"sentiment":"neutral","sentiment_score":0.07283509868596282,"num_words":28,"start":599.57,"end":616.685},{"sentences":[{"text":"Just make sure the device is connected and only the computer is connected to the Wi Fi while running the speed test.","start":616.90497,"end":626.06,"sentiment":"neutral","sentiment_score":0.012034211392429743},{"text":"Okay then.","start":627.8,"end":628.44,"sentiment":"neutral","sentiment_score":0.10491524264216423},{"text":"I'll just wait for the results for review.","start":628.44,"end":632.7,"sentiment":"neutral","sentiment_score":0.1270054616034031},{"text":"Mhmm.","start":635.735,"end":635.89496,"sentiment":"neutral","sentiment_score":0.04911109805107117},{"text":"Yeah.","start":635.89496,"end":636.375,"sentiment":"neutral","sentiment_score":0.06509552150964737}],"sentiment":"neutral","sentiment_score":0.04720098377369782,"num_words":34,"start":616.90497,"end":636.375},{"sentences":[{"text":"Just reply to the email.","start":636.375,"end":638.15497,"sentiment":"neutral","sentiment_score":0.07039702013134956},{"text":"Okay.","start":640.21497,"end":640.71497,"sentiment":"neutral","sentiment_score":0.06952604651451111},{"text":"Okay then.","start":643.175,"end":644.07495,"sentiment":"neutral","sentiment_score":0.0464194780215621},{"text":"Thank you.","start":646.4049,"end":646.9649,"sentiment":"positive","sentiment_score":0.7407309412956238},{"text":"Bye for now.","start":646.9649,"end":650.87994,"sentiment":"neutral","sentiment_score":0.2358185276389122}],"sentiment":"neutral","sentiment_score":0.2079436591324898,"num_words":13,"start":636.375,"end":650.87994}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Hi. This is Sheila speaking here. Hi. Just like the random question only. So, like, I have, like, Airtel Internet for now. So, like, if I if I had to move, you know, from this place to the different apartment, like so for now, I'm renting this place, and I have, like, six month contact for for the I sorry, Airtel Internet. So if I had to move before to the different apartment, so and if I had to cancel my intern, so what are the steps I need to follow? Yeah. Can you help me with that one? Just to just to to get the information regarding the cancellation policy. Mhmm. Yeah. Mhmm. Uh-huh. Uh-huh. Okay. And the two quick the quick question is, like, the one I I am using the right now, like, it says super fiber 500 boost Internet. Yeah. But the the last time I called the Airtel support team and they said, like, your plan is only, like, 100 and something Mbps. It's like it's a boost for 500, and it might not go up to the 500. Like, he he said like that. So I don't I don't understand what does it mean. So I thought, like, it was 500. But right now, I'm getting only, like, 80. Sir, can you yeah. Can you check with that one? Uh-huh. Uh-huh. Uh-huh. So so yeah. When I when I bought the service and I thought, like, the this family fiber boost five hundred five hundred, I thought, like, it was, like, 500. The actual is gonna be 500, and then I bought it. And then then the later, they told me that it's only, like, a 140 Mbps. Yeah. Yes. Mhmm. Yeah. And and yeah. And the other thing is, like, even though I got the router from the air to air there, but still my still my speed is not going, like, above hundred hundred Mbps. So even the plan is, like, yeah, one port one forty, the the maximum speed I'm getting is, like, 80 Mbps only. And so whenever I play, like, you know, the online games, like, in my free time, and the ping, like the ping is kindly fluctuating from 20 to hundred, hundred forty, and then yeah. It's it's fluctuating so many time. So yeah. Sometimes I play yeah. Mhmm. So yeah. Alright. Mhmm. Yeah. Yeah. But yeah. But, like, I have sick, like like, I'm sick every day. So most of the time, I am I am at the work. So whenever I'm free, like, today, I was still in the morning. So the actual download speed is not even even even now the download speed is showing me, like, only three Mbps. So whenever I download something, like sorry. Like, it's a whenever I download over, like, 50 GB, like, file, even download. So, like, it's it's, like, it's taking, like, more than, like, two two to three hours. And whenever I play any online games, like, the ping is, like, kindly fluctuating from 100 to 100 to 200, and sometimes it goes, like, 20. So, yeah, it's the ping is so so fluctuating because yeah. I was previously, I was in a different place, and I I had used the in I was using the Internet, and it was, like, 500 Mbps. And then the ping was, like, you know, never fluctuating. It was still going on the same same, like, thirty thirty MS or something like that. Yeah. But now, like yeah. But yeah. So even now the download yeah. Even the the download speed is, like, only not even going, like, 80 Mbps above. So at least it should be, like, 100. At at least it should be hundred, hundred five something if the plan is, like, 140. So so for now, I'm getting download speed of, like, eighty eighty five point four four. Yeah. Uh-huh. Yeah. Yeah. Yeah. Yeah. Because it should be at least, like, 100 and a 100 Mbps, but I'm not even getting, like, 90 or something. So the maximum is I'm getting is, like, only 85. And even if I if I had to download, like, some last file, like, it's gonna take, like, two to three hours even at 85. For now, I'm I'm just using my, you know, my gaming PC with the Ethernet connection. So yeah. The most of the time during my free time, I just play, like, online game. And then, like, for that one, I just yeah. Yeah. Yeah. Yeah. Okay. Okay. Yep. Yep. Yeah. Mhmm. Not yet. Oh, yeah. This is just now. Yeah. So it's speedtest.net. Yep. Yeah. I'm just yeah. I'm just I'm just yeah. I'm just doing it right now. So even now, I'm getting, like, only 80. So, yeah, it is equal in six four. Yeah. So you want me to send the screenshot of this one? Yeah. Yeah. So do you want me to say yeah. Do you want me to Yeah. Yep. Okay. So you want me to reply in this email. Right? Yeah. Yeah. And I'm gonna send the photo as well. Yeah. Thank you. Bye 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Yeah. Hi. This is Sheila speaking here. Hi.\n\nJust like the random question only. So, like, I have, like, Airtel Internet for now. So, like, if I if I had to move, you know, from this place to the different apartment, like so for now, I'm renting this place, and I have, like, six month contact for for the I sorry, Airtel Internet. So if I had to move before to the different apartment, so and if I had to cancel my intern, so what are the steps I need to follow? Yeah.\n\nCan you help me with that one? Just to just to to get the information regarding the cancellation policy. Mhmm. Yeah. Mhmm.\n\nUh-huh. Uh-huh. Okay. And the two quick the quick question is, like, the one I I am using the right now, like, it says super fiber 500 boost Internet. Yeah.\n\nBut the the last time I called the Airtel support team and they said, like, your plan is only, like, 100 and something Mbps. It's like it's a boost for 500, and it might not go up to the 500. Like, he he said like that. So I don't I don't understand what does it mean. So I thought, like, it was 500.\n\nBut right now, I'm getting only, like, 80. Sir, can you yeah. Can you check with that one? Uh-huh. Uh-huh.\n\nUh-huh. So so yeah. When I when I bought the service and I thought, like, the this family fiber boost five hundred five hundred, I thought, like, it was, like, 500. The actual is gonna be 500, and then I bought it. And then then the later, they told me that it's only, like, a 140 Mbps.\n\nYeah. Yes. Mhmm. Yeah. And and yeah.\n\nAnd the other thing is, like, even though I got the router from the air to air there, but still my still my speed is not going, like, above hundred hundred Mbps. So even the plan is, like, yeah, one port one forty, the the maximum speed I'm getting is, like, 80 Mbps only. And so whenever I play, like, you know, the online games, like, in my free time, and the ping, like the ping is kindly fluctuating from 20 to hundred, hundred forty, and then yeah. It's it's fluctuating so many time. So yeah.\n\nSometimes I play yeah. Mhmm. So yeah. Alright. Mhmm.\n\nYeah. Yeah. But yeah. But, like, I have sick, like like, I'm sick every day. So most of the time, I am I am at the work.\n\nSo whenever I'm free, like, today, I was still in the morning. So the actual download speed is not even even even now the download speed is showing me, like, only three Mbps. So whenever I download something, like sorry. Like, it's a whenever I download over, like, 50 GB, like, file, even download. So, like, it's it's, like, it's taking, like, more than, like, two two to three hours.\n\nAnd whenever I play any online games, like, the ping is, like, kindly fluctuating from 100 to 100 to 200, and sometimes it goes, like, 20. So, yeah, it's the ping is so so fluctuating because yeah. I was previously, I was in a different place, and I I had used the in I was using the Internet, and it was, like, 500 Mbps. And then the ping was, like, you know, never fluctuating. It was still going on the same same, like, thirty thirty MS or something like that.\n\nYeah. But now, like yeah. But yeah. So even now the download yeah. Even the the download speed is, like, only not even going, like, 80 Mbps above.\n\nSo at least it should be, like, 100. At at least it should be hundred, hundred five something if the plan is, like, 140. So so for now, I'm getting download speed of, like, eighty eighty five point four four. Yeah. Uh-huh.\n\nYeah. Yeah. Yeah. Yeah. Because it should be at least, like, 100 and a 100 Mbps, but I'm not even getting, like, 90 or something.\n\nSo the maximum is I'm getting is, like, only 85. And even if I if I had to download, like, some last file, like, it's gonna take, like, two to three hours even at 85. For now, I'm I'm just using my, you know, my gaming PC with the Ethernet connection. So yeah. The most of the time during my free time, I just play, like, online game.\n\nAnd then, like, for that one, I just yeah. Yeah. Yeah. Yeah. Okay.\n\nOkay. Yep. Yep. Yeah. Mhmm.\n\nNot yet. Oh, yeah. This is just now. Yeah. So it's speedtest.net.\n\nYep. Yeah. I'm just yeah. I'm just I'm just yeah. I'm just doing it right now.\n\nSo even now, I'm getting, like, only 80. So, yeah, it is equal in six four. Yeah. So you want me to send the screenshot of this one? Yeah.\n\nYeah. So do you want me to say yeah. Do you want me to Yeah. Yep. Okay.\n\nSo you want me to reply in this email. Right? Yeah. Yeah. And I'm gonna send the photo as well.\n\nYeah. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.021526524797081947},{"text":"Yeah.","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.022024553269147873},{"text":"Hi.","start":9.36,"end":9.679999,"sentiment":"neutral","sentiment_score":0.058577340096235275},{"text":"This is Sheila speaking here.","start":9.679999,"end":11.38,"sentiment":"neutral","sentiment_score":0.07480244934558869},{"text":"Hi.","start":15.045,"end":15.545,"sentiment":"neutral","sentiment_score":-0.006915047764778137}],"sentiment":"neutral","sentiment_score":0.052136179680625595,"num_words":9,"start":0.16,"end":15.545},{"sentences":[{"text":"Just like the random question only.","start":15.764999,"end":18.404999,"sentiment":"neutral","sentiment_score":-0.03311324988802274},{"text":"So, like, I have, like, Airtel Internet for 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mean.","start":124.305,"end":127.285,"sentiment":"negative","sentiment_score":-0.338104721903801},{"text":"So I thought, like, it was 500.","start":127.665,"end":130.16501,"sentiment":"neutral","sentiment_score":-0.17830893184457505}],"sentiment":"neutral","sentiment_score":-0.18681503956516585,"num_words":63,"start":108.575,"end":130.16501},{"sentences":[{"text":"But right now, I'm getting only, like, 80.","start":130.625,"end":134.245,"sentiment":"neutral","sentiment_score":-0.1599182216450572},{"text":"Sir, can you yeah.","start":136.56999,"end":137.93,"sentiment":"neutral","sentiment_score":0.04368350841104984},{"text":"Can you check with that one?","start":137.93,"end":139.46999,"sentiment":"neutral","sentiment_score":0.02394707842419545},{"text":"Uh-huh.","start":148.17,"end":148.67,"sentiment":"neutral","sentiment_score":0.03680114075541496},{"text":"Uh-huh.","start":162.225,"end":162.72,"sentiment":"neutral","sentiment_score":0.1000484973192215}],"sentiment":"neutral","sentiment_score":-0.04120398154482245,"num_words":20,"start":130.625,"end":162.72},{"sentences":[{"text":"Uh-huh.","start":183.855,"end":184.355,"sentiment":"neutral","sentiment_score":0.28606322407722473},{"text":"So so yeah.","start":196.64,"end":198.31999,"sentiment":"neutral","sentiment_score":0.04259170591831207},{"text":"When I when I bought the service and I thought, like, the this family fiber boost five hundred five hundred, I thought, like, it was, like, 500.","start":198.31999,"end":206.205,"sentiment":"neutral","sentiment_score":-0.03044787918527921},{"text":"The actual is gonna be 500, and then I bought it.","start":206.265,"end":209.545,"sentiment":"neutral","sentiment_score":-0.047857062721794304},{"text":"And then then the later, they told me that it's only, like, a 140 Mbps.","start":209.545,"end":214.285,"sentiment":"neutral","sentiment_score":-0.07802199050784112}],"sentiment":"neutral","sentiment_score":-0.03693003410048652,"num_words":57,"start":183.855,"end":214.285},{"sentences":[{"text":"Yeah.","start":219.81,"end":220.31,"sentiment":"neutral","sentiment_score":-0.10652418434619904},{"text":"Yes.","start":237.96501,"end":238.46501,"sentiment":"neutral","sentiment_score":0.1457703411579132},{"text":"Mhmm.","start":249.28,"end":249.52,"sentiment":"neutral","sentiment_score":0.03870868310332298},{"text":"Yeah.","start":249.52,"end":249.84,"sentiment":"neutral","sentiment_score":0.0242353193461895},{"text":"And and yeah.","start":249.84,"end":251.44,"sentiment":"neutral","sentiment_score":0.0009354542319973304}],"sentiment":"neutral","sentiment_score":0.01499950313674552,"num_words":7,"start":219.81,"end":251.44},{"sentences":[{"text":"And the other thing is, like, even though I got the router from the air to air there, but still my still my speed is not going, like, above hundred hundred Mbps.","start":251.44,"end":261.075,"sentiment":"neutral","sentiment_score":-0.08034333755495027},{"text":"So even the plan is, like, yeah, one port one forty, the the maximum speed I'm getting is, like, 80 Mbps only.","start":262.495,"end":269.315,"sentiment":"neutral","sentiment_score":0.24069661376151172},{"text":"And so whenever I play, like, you know, the online games, like, in my free time, and the ping, like the ping is kindly fluctuating from 20 to hundred, hundred forty, and then yeah.","start":269.66,"end":280.69998,"sentiment":"neutral","sentiment_score":-0.029359118136412957},{"text":"It's it's fluctuating so many time.","start":280.69998,"end":282.88,"sentiment":"neutral","sentiment_score":-0.12196627507607143},{"text":"So yeah.","start":284.62,"end":285.465,"sentiment":"neutral","sentiment_score":-0.004713602364063263}],"sentiment":"neutral","sentiment_score":0.010259414887210975,"num_words":96,"start":251.44,"end":285.465},{"sentences":[{"text":"Sometimes I play yeah.","start":285.465,"end":287.64502,"sentiment":"neutral","sentiment_score":-0.01377867255359888},{"text":"Mhmm.","start":289.305,"end":289.805,"sentiment":"neutral","sentiment_score":0.006537092849612236},{"text":"So yeah.","start":291.945,"end":294.92502,"sentiment":"neutral","sentiment_score":0.02481980435550213},{"text":"Alright.","start":297.465,"end":297.965,"sentiment":"neutral","sentiment_score":0.11492358148097992},{"text":"Mhmm.","start":301.19,"end":301.69,"sentiment":"neutral","sentiment_score":0.10289234668016434}],"sentiment":"neutral","sentiment_score":0.024319771056373913,"num_words":9,"start":285.465,"end":301.69},{"sentences":[{"text":"Yeah.","start":304.78998,"end":305.28998,"sentiment":"neutral","sentiment_score":0.12560118734836578},{"text":"Yeah.","start":313.105,"end":313.345,"sentiment":"neutral","sentiment_score":0.023165518417954445},{"text":"But yeah.","start":313.345,"end":315.58502,"sentiment":"neutral","sentiment_score":-0.07422041147947311},{"text":"But, like, I have sick, like like, I'm sick every day.","start":315.58502,"end":318.565,"sentiment":"negative","sentiment_score":-0.4702531776644967},{"text":"So most of the time, I am I am at the work.","start":319.665,"end":321.745,"sentiment":"neutral","sentiment_score":-0.14107497036457062}],"sentiment":"neutral","sentiment_score":-0.25427254503247915,"num_words":27,"start":304.78998,"end":321.745},{"sentences":[{"text":"So whenever I'm free, like, today, I was still in the morning.","start":321.745,"end":324.565,"sentiment":"neutral","sentiment_score":-0.08264406770467758},{"text":"So the actual download speed is not even even even now the download speed is showing me, like, only three Mbps.","start":324.785,"end":332.31,"sentiment":"negative","sentiment_score":-0.3498308587641943},{"text":"So whenever I download something, like sorry.","start":333.72998,"end":336.77,"sentiment":"neutral","sentiment_score":-0.17046460935047694},{"text":"Like, it's a whenever I download over, like, 50 GB, like, file, even download.","start":336.77,"end":341.27,"sentiment":"neutral","sentiment_score":-0.1236056217125484},{"text":"So, like, it's it's, like, it's taking, like, more than, like, two two to three hours.","start":342.12997,"end":347.335,"sentiment":"neutral","sentiment_score":-0.23304357193410397}],"sentiment":"neutral","sentiment_score":-0.2141514995268413,"num_words":70,"start":321.745,"end":347.335},{"sentences":[{"text":"And whenever I play any online games, like, the ping is, like, kindly fluctuating from 100 to 100 to 200, and sometimes it goes, like, 20.","start":347.715,"end":356.53497,"sentiment":"neutral","sentiment_score":-0.14152169614457166},{"text":"So, yeah, it's the ping is so so fluctuating because yeah.","start":358.115,"end":362.08,"sentiment":"neutral","sentiment_score":-0.15933914347128433},{"text":"I was previously, I was in a different place, and I I had used the in I was using the Internet, and it was, like, 500 Mbps.","start":362.08,"end":372.8,"sentiment":"neutral","sentiment_score":-0.05147026382662632},{"text":"And then the ping was, like, you know, never fluctuating.","start":372.8,"end":375.47498,"sentiment":"neutral","sentiment_score":-0.09515282809734345},{"text":"It was still going on the same same, like, thirty thirty MS or something like that.","start":375.69498,"end":380.115,"sentiment":"neutral","sentiment_score":-0.12873714650049806}],"sentiment":"neutral","sentiment_score":-0.10925904918048117,"num_words":90,"start":347.715,"end":380.115},{"sentences":[{"text":"Yeah.","start":381.775,"end":382.01498,"sentiment":"neutral","sentiment_score":-0.05409955978393555},{"text":"But now, like yeah.","start":382.01498,"end":388.735,"sentiment":"neutral","sentiment_score":0.18739063665270805},{"text":"But yeah.","start":388.735,"end":393.85,"sentiment":"neutral","sentiment_score":0.15487514436244965},{"text":"So even now the download yeah.","start":395.43,"end":398.71,"sentiment":"neutral","sentiment_score":0.11639093110958736},{"text":"Even the the download speed is, like, only not even going, like, 80 Mbps above.","start":398.71,"end":407.58502,"sentiment":"neutral","sentiment_score":0.054893533637126284}],"sentiment":"neutral","sentiment_score":0.09024863809879337,"num_words":28,"start":381.775,"end":407.58502},{"sentences":[{"text":"So at least it should be, like, 100.","start":407.80502,"end":409.48502,"sentiment":"neutral","sentiment_score":0.13737780414521694},{"text":"At at least it should be hundred, hundred five something if the plan is, like, 140.","start":409.48502,"end":414.46503,"sentiment":"neutral","sentiment_score":0.145937018096447},{"text":"So so for now, I'm getting download speed of, like, eighty eighty five point four four.","start":415.165,"end":420.42,"sentiment":"neutral","sentiment_score":0.18482872331514955},{"text":"Yeah.","start":424.32,"end":424.82,"sentiment":"neutral","sentiment_score":0.10970364511013032},{"text":"Uh-huh.","start":431.04,"end":431.54,"sentiment":"neutral","sentiment_score":0.11156799644231796}],"sentiment":"neutral","sentiment_score":0.15744156993570782,"num_words":42,"start":407.80502,"end":431.54},{"sentences":[{"text":"Yeah.","start":438.535,"end":439.035,"sentiment":"neutral","sentiment_score":0.0564899668097496},{"text":"Yeah.","start":440.535,"end":441.035,"sentiment":"neutral","sentiment_score":0.03165746107697487},{"text":"Yeah.","start":451.97,"end":452.47,"sentiment":"neutral","sentiment_score":-0.04073622822761536},{"text":"Yeah.","start":457.09,"end":457.59,"sentiment":"neutral","sentiment_score":-0.12998530268669128},{"text":"Because it should be at least, like, 100 and a 100 Mbps, but I'm not even getting, like, 90 or something.","start":457.81,"end":463.685,"sentiment":"neutral","sentiment_score":-0.17520370866571153}],"sentiment":"neutral","sentiment_score":-0.15047407940030097,"num_words":25,"start":438.535,"end":463.685},{"sentences":[{"text":"So the maximum is I'm getting is, like, only 85.","start":464.22498,"end":467.125,"sentiment":"neutral","sentiment_score":-0.07233533412218093},{"text":"And even if I if I had to download, like, some last file, like, it's gonna take, like, two to three hours even at 85.","start":467.34497,"end":474.00497,"sentiment":"neutral","sentiment_score":-0.060671654492616654},{"text":"For now, I'm I'm just using my, you know, my gaming PC with the Ethernet connection.","start":493.415,"end":498.555,"sentiment":"neutral","sentiment_score":0.040527743054553866},{"text":"So yeah.","start":499.415,"end":500.135,"sentiment":"neutral","sentiment_score":0.04310544766485691},{"text":"The most of the time during my free time, I just play, like, online game.","start":500.135,"end":503.4,"sentiment":"neutral","sentiment_score":0.10630234628915787}],"sentiment":"neutral","sentiment_score":0.0013094893382752642,"num_words":68,"start":464.22498,"end":503.4},{"sentences":[{"text":"And then, like, for that one, I just yeah.","start":505.24,"end":507.9,"sentiment":"neutral","sentiment_score":0.08617292375614245},{"text":"Yeah.","start":510.84,"end":511.34,"sentiment":"neutral","sentiment_score":0.1495923399925232},{"text":"Yeah.","start":513.0,"end":513.5,"sentiment":"neutral","sentiment_score":0.1226266622543335},{"text":"Yeah.","start":517.24,"end":517.74,"sentiment":"neutral","sentiment_score":0.299675315618515},{"text":"Okay.","start":528.40497,"end":528.90497,"sentiment":"neutral","sentiment_score":0.13849014043807983}],"sentiment":"neutral","sentiment_score":0.11430313631605643,"num_words":13,"start":505.24,"end":528.90497},{"sentences":[{"text":"Okay.","start":529.685,"end":530.00494,"sentiment":"neutral","sentiment_score":0.07495339959859848},{"text":"Yep.","start":530.00494,"end":530.37,"sentiment":"neutral","sentiment_score":0.05972810089588165},{"text":"Yep.","start":544.13,"end":544.63,"sentiment":"neutral","sentiment_score":0.07378002256155014},{"text":"Yeah.","start":545.935,"end":546.435,"sentiment":"neutral","sentiment_score":0.07809814810752869},{"text":"Mhmm.","start":556.255,"end":556.755,"sentiment":"neutral","sentiment_score":-0.01700364425778389}],"sentiment":"neutral","sentiment_score":0.053911205381155014,"num_words":5,"start":529.685,"end":556.755},{"sentences":[{"text":"Not yet.","start":557.05505,"end":557.79504,"sentiment":"neutral","sentiment_score":-0.08567477762699127},{"text":"Oh, yeah.","start":559.02,"end":559.42004,"sentiment":"neutral","sentiment_score":-0.002888467162847519},{"text":"This is just now.","start":559.42004,"end":560.22003,"sentiment":"neutral","sentiment_score":0.028791980352252722},{"text":"Yeah.","start":560.22003,"end":560.72003,"sentiment":"neutral","sentiment_score":0.05215807259082794},{"text":"So it's speedtest.net.","start":561.66003,"end":563.5,"sentiment":"neutral","sentiment_score":0.058333925902843475}],"sentiment":"neutral","sentiment_score":0.013766773510724306,"num_words":12,"start":557.05505,"end":563.5},{"sentences":[{"text":"Yep.","start":563.5,"end":564.0,"sentiment":"neutral","sentiment_score":0.114520862698555},{"text":"Yeah.","start":574.34503,"end":574.66504,"sentiment":"neutral","sentiment_score":0.09736427664756776},{"text":"I'm just yeah.","start":574.66504,"end":576.585,"sentiment":"neutral","sentiment_score":0.11515912413597107},{"text":"I'm just I'm just yeah.","start":576.585,"end":578.025,"sentiment":"neutral","sentiment_score":0.07393556237220764},{"text":"I'm just doing it right now.","start":578.025,"end":579.565,"sentiment":"neutral","sentiment_score":0.1494587610165278}],"sentiment":"neutral","sentiment_score":0.11398705560714006,"num_words":16,"start":563.5,"end":579.565},{"sentences":[{"text":"So even now, I'm getting, like, only 80.","start":579.945,"end":583.72504,"sentiment":"neutral","sentiment_score":0.05084321228787303},{"text":"So, yeah, it is equal in six four.","start":585.465,"end":587.645,"sentiment":"neutral","sentiment_score":0.10429798299446702},{"text":"Yeah.","start":594.62,"end":594.94,"sentiment":"neutral","sentiment_score":0.07831642031669617},{"text":"So you want me to send the screenshot of this one?","start":594.94,"end":597.83997,"sentiment":"neutral","sentiment_score":0.06787614592097023},{"text":"Yeah.","start":604.995,"end":605.495,"sentiment":"neutral","sentiment_score":0.06514325737953186}],"sentiment":"neutral","sentiment_score":0.07349058086502142,"num_words":29,"start":579.945,"end":605.495},{"sentences":[{"text":"Yeah.","start":609.395,"end":609.895,"sentiment":"neutral","sentiment_score":0.08124242722988129},{"text":"So do you want me to say yeah.","start":613.395,"end":615.815,"sentiment":"neutral","sentiment_score":0.026856352342292666},{"text":"Do you want me to Yeah.","start":617.66,"end":621.27997,"sentiment":"neutral","sentiment_score":-0.0019366533185044925},{"text":"Yep.","start":626.62,"end":627.12,"sentiment":"neutral","sentiment_score":0.10002043843269348},{"text":"Okay.","start":632.245,"end":632.745,"sentiment":"neutral","sentiment_score":0.10416601598262788}],"sentiment":"neutral","sentiment_score":0.02874469296897159,"num_words":17,"start":609.395,"end":632.745},{"sentences":[{"text":"So you want me to reply in this email.","start":633.205,"end":634.965,"sentiment":"neutral","sentiment_score":0.08548710826370451},{"text":"Right?","start":634.965,"end":635.465,"sentiment":"neutral","sentiment_score":0.061947211623191833},{"text":"Yeah.","start":637.04504,"end":637.54504,"sentiment":"neutral","sentiment_score":0.07459865510463715},{"text":"Yeah.","start":638.885,"end":639.385,"sentiment":"neutral","sentiment_score":0.0734100192785263},{"text":"And I'm gonna send the photo as well.","start":639.6549,"end":644.6149,"sentiment":"neutral","sentiment_score":0.09712031623348594}],"sentiment":"neutral","sentiment_score":0.08781511951237916,"num_words":20,"start":633.205,"end":644.6149},{"sentences":[{"text":"Yeah.","start":644.6149,"end":644.93494,"sentiment":"positive","sentiment_score":0.49525687098503113},{"text":"Thank you.","start":644.93494,"end":645.6749,"sentiment":"positive","sentiment_score":0.8035936057567596},{"text":"Bye bye.","start":648.2949,"end":649.0349,"sentiment":"neutral","sentiment_score":0.30448462069034576}],"sentiment":"positive","sentiment_score":0.5422826647758484,"num_words":5,"start":644.6149,"end":649.0349}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. This is Lorraine, Hertel tech support. Sorry.\n\nI missed your call a while ago.\n\nChannel 1: Yeah. Hi. This is\n\nChannel 0: Yep.\n\nChannel 1: Sheila speaking here.\n\nChannel 0: Yeah. May I know your concern, please?\n\nChannel 1: Hi. Just like the random question only. So, like, I have, like, Airtel Internet for now. So, like, if I if I had to move, you know, from this place to the different apartment, like so for now, I'm renting this place, and I have, like, six month contact for for the I sorry, Airtel Internet. So if I had\n\nChannel 0: Mhmm.\n\nChannel 1: to move before to the different apartment, so and if I had to cancel my intern, so what are the steps I need to follow? Yeah. Can you help me with that one? Just to just to to get the information regarding the cancellation policy.\n\nChannel 0: Yeah. So if ever you'll be relocating, we can check the new address if Erudon is available so we can, instead of canceling, just transfer the service to the new address and continue the your contract with us. But,\n\nChannel 1: Mhmm.\n\nChannel 0: yeah, if cancellation,\n\nChannel 1: Yeah.\n\nChannel 0: you need to settle the cancellation fee, which is\n\nChannel 1: Mhmm.\n\nChannel 0: $132\n\nChannel 1: Uh-huh.\n\nChannel 0: and thirty day notice, which is your full month of service. You\n\nChannel 1: Uh-huh.\n\nChannel 0: still need to settle that one. And yeah. Or and any outstanding balance if you have.\n\nChannel 1: Okay. And the two quick the quick question is, like, the one I I am using the right now, like, it says super fiber 500 boost Internet. Yeah. But the the last time I called the Airtel support team and they said, like, your plan is only, like, 100 and something Mbps. It's like it's a boost for 500, and it might not go up to the 500.\n\nLike, he he said like that. So I don't I don't understand what does it mean. So I thought, like, it was 500. But right now, I'm\n\nChannel 0: Mhmm.\n\nChannel 1: getting only, like, 80.\n\nChannel 0: Okay.\n\nChannel 1: Sir, can\n\nChannel 0: I\n\nChannel 1: you\n\nChannel 0: see.\n\nChannel 1: yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Can you check with that one?\n\nChannel 0: Yeah. So regarding that one, your actual plan is 100 over\n\nChannel 1: Uh-huh.\n\nChannel 0: hang on. Let me just confirm. Check your account. So your current plan is 100. That's your actual plan, 100 over 40 MBPS.\n\nSo regarding\n\nChannel 1: Uh-huh.\n\nChannel 0: the SuperFiber boost 500 over 500, this is a speed boost feature and may provide higher speeds depending on the service location and network capability in the area. In some cases, the the service may achieve speeds higher than your actual speed, which is 100 over 40, which is the benefit\n\nChannel 1: Uh-huh.\n\nChannel 0: when available. However, if the bus is not fully supported in the area, the service may still operate at the actual base plan speed of 100 over 40 MBPS.\n\nChannel 1: So so yeah. When I when\n\nChannel 0: K.\n\nChannel 1: I bought the service and I thought, like, the this family fiber boost five hundred five hundred, I\n\nChannel 0: Mhmm.\n\nChannel 1: thought, like, it was, like, 500. The actual is gonna be 500, and then I bought it. And then then the later, they told me that it's only, like, a 140 Mbps.\n\nChannel 0: Yeah. That's sorry for the confusion, and that's\n\nChannel 1: Yeah.\n\nChannel 0: a mistake at our website. But your actual plan is only 100 over 40, but it can be boost to 500 over 500 if it really depends on the router and the area if the fiber boost will work. But\n\nChannel 1: Yes.\n\nChannel 0: it can happen. We do other have customer who is actually getting much higher speed than 100 to one forty Mbps.\n\nChannel 1: Mhmm.\n\nChannel 0: But\n\nChannel 1: Yeah.\n\nChannel 0: in your\n\nChannel 1: And and\n\nChannel 0: case\n\nChannel 1: yeah. And the other thing is, like, even though I got the router from the air to air there,\n\nChannel 0: mhmm.\n\nChannel 1: but still my still my speed is not going, like, above hundred hundred Mbps. So\n\nChannel 0: Yeah.\n\nChannel 1: even\n\nChannel 0: Good.\n\nChannel 1: the plan is, like, yeah, one port one forty, the the maximum speed I'm getting is, like, 80 Mbps only. And so whenever I play,\n\nChannel 0: Mhmm.\n\nChannel 1: like, you know, the online games, like, in my free time, and the ping, like the ping is kindly fluctuating\n\nChannel 0: Mhmm.\n\nChannel 1: from 20 to hundred, hundred forty, and then yeah. It's it's fluctuating so many time. So\n\nChannel 0: So you're\n\nChannel 1: yeah.\n\nChannel 0: only\n\nChannel 1: Sometimes\n\nChannel 0: getting\n\nChannel 1: I play\n\nChannel 0: an eight\n\nChannel 1: yeah.\n\nChannel 0: m b p s speed?\n\nChannel 1: Mhmm.\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: Regarding that one\n\nChannel 1: yeah.\n\nChannel 0: yeah. Regarding\n\nChannel 1: Alright.\n\nChannel 0: that one, we can check the speed. We can\n\nChannel 1: Mhmm.\n\nChannel 0: request a speed test result\n\nChannel 1: Yeah.\n\nChannel 0: from your end. Yeah. So that we can check us because it's supposed to be getting 100 over 40 or 100\n\nChannel 1: Yeah.\n\nChannel 0: over\n\nChannel 1: But\n\nChannel 0: 20 rupees.\n\nChannel 1: yeah. But, like, I have sick, like like, I'm sick every day. So most of\n\nChannel 0: Mhmm.\n\nChannel 1: the time, I am I am at the work. So whenever I'm free, like, today, I was still in the morning. So the actual\n\nChannel 0: Mhmm.\n\nChannel 1: download speed is not even even even now the download speed is showing me, like, only three Mbps. So\n\nChannel 0: Mhmm.\n\nChannel 1: whenever I download something, like sorry. Like, it's a whenever I download over, like, 50 GB, like, file, even download. So, like,\n\nChannel 0: Mhmm.\n\nChannel 1: it's it's, like, it's taking, like, more than, like, two two to three hours. And whenever I play any online games, like, the ping is, like, kindly fluctuating from\n\nChannel 0: Mhmm.\n\nChannel 1: 100 to 100 to 200, and sometimes it goes, like, 20. So, yeah, it's the ping is so so fluctuating because yeah. I was previously, I was in a different place, and I I had used the in I was using the Internet, and it was, like, 500 Mbps. And then the ping was, like, you know, never fluctuating. It was still going on the same same, like, thirty thirty MS or something like that.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: But now,\n\nChannel 0: it should\n\nChannel 1: like\n\nChannel 0: it should be ranging around, yeah, 100 to 100 plus for\n\nChannel 1: yeah. But\n\nChannel 0: the download, and upload should be 20 to 40\n\nChannel 1: yeah.\n\nChannel 0: MBPS. Mhmm.\n\nChannel 1: So even now\n\nChannel 0: We\n\nChannel 1: the\n\nChannel 0: can check\n\nChannel 1: download\n\nChannel 0: that one. Mhmm.\n\nChannel 1: yeah. Even the the download speed is, like, only not even going, like, 80 Mbps above. So\n\nChannel 0: Mhmm.\n\nChannel 1: at least it should be, like, 100. At at least\n\nChannel 0: Mhmm.\n\nChannel 1: it should be hundred, hundred five something if the plan is, like, 140. So so for now, I'm getting download speed of, like, eighty eighty five point four four.\n\nChannel 0: We can check that one.\n\nChannel 1: Yeah.\n\nChannel 0: We just need a speed test result. So what I'm going to do now is email you,\n\nChannel 1: Uh-huh.\n\nChannel 0: and I'll provide the link where you'll be running a speed test. Then just send us the screenshot\n\nChannel 1: Yeah.\n\nChannel 0: or the link of\n\nChannel 1: Yeah.\n\nChannel 0: theirs so to check further. Mhmm. Yeah. So we can further check with the network team\n\nChannel 1: Yeah.\n\nChannel 0: if there's, yeah, abnormalities about the\n\nChannel 1: Yeah. Because it should be at least, like, 100 and a 100 Mbps, but I'm not even getting, like, 90 or something. So\n\nChannel 0: signal.\n\nChannel 1: the maximum is I'm getting is, like, only 85. And even if I if I had to download, like, some last file, like, it's gonna take, like, two to three hours\n\nChannel 0: Yeah.\n\nChannel 1: even at 85.\n\nChannel 0: But, yeah, but that actually depends on how many devices connected at the same time. So that might maybe the reason why is you have two devices connected at the same time. That's why you're just getting a 90 or 80 up download speed for that one.\n\nChannel 1: For now, I'm I'm just using my, you know, my gaming PC with the Ethernet connection. So yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: The most of the time\n\nChannel 0: Okay.\n\nChannel 1: during my free time, I just play, like, online game.\n\nChannel 0: Mhmm.\n\nChannel 1: And then,\n\nChannel 0: Mhmm.\n\nChannel 1: like,\n\nChannel 0: Okay.\n\nChannel 1: for that one,\n\nChannel 0: So\n\nChannel 1: I just yeah.\n\nChannel 0: Yeah. We can run a speed test with your\n\nChannel 1: Yeah.\n\nChannel 0: compute since\n\nChannel 1: Yeah.\n\nChannel 0: that is already connected directly with the router so we can check\n\nChannel 1: Yeah.\n\nChannel 0: the accurate speed that you're getting. Okay. Then I'm going to send you an email shortly, then just reply to that email with the speed test result, Then I'll review the results\n\nChannel 1: Okay. Okay. Yep.\n\nChannel 0: to check if it needs to be escalated. Mhmm. Okay then. Let me just confirm your email. It's it's basnetkailash90@gmail.com.\n\nChannel 1: Yep. Yeah.\n\nChannel 0: Yeah. There you go. I just send you the email. Have you received that one?\n\nChannel 1: Mhmm. Not yet. Oh,\n\nChannel 0: Okay.\n\nChannel 1: yeah. This is just now. Yeah. So it's speedtest.net. Yep.\n\nChannel 0: Yeah. Okay. Then just do follow the instruction when running the speed test, or you can run the speed test using your computer because that's\n\nChannel 1: Yeah.\n\nChannel 0: already\n\nChannel 1: I'm just\n\nChannel 0: the correct that\n\nChannel 1: yeah.\n\nChannel 0: yeah.\n\nChannel 1: I'm\n\nChannel 0: Direct.\n\nChannel 1: just I'm just yeah. I'm just doing it right now. So even now, I'm getting, like, only 80. So, yeah, it is equal in six four.\n\nChannel 0: Okay. Then I'll just wait for the results, then I'll get back to you.\n\nChannel 1: Yeah. So you want me to send the screenshot of this one?\n\nChannel 0: Can you send the link directly? Because after you run speed test using this\n\nChannel 1: Yeah.\n\nChannel 0: link, the www.speedtest.net,\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. There should be a link of the result.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: do you want me to say yeah.\n\nChannel 0: Mhmm. Just make sure\n\nChannel 1: Do\n\nChannel 0: the\n\nChannel 1: you want me\n\nChannel 0: device\n\nChannel 1: to\n\nChannel 0: is connected and\n\nChannel 1: Yeah.\n\nChannel 0: only the computer is connected to the Wi Fi while running the speed test.\n\nChannel 1: Yep.\n\nChannel 0: Okay then. I'll just wait for the results for review.\n\nChannel 1: Okay. So you want me to reply in this email. Right?\n\nChannel 0: Mhmm. Yeah. Just reply\n\nChannel 1: Yeah.\n\nChannel 0: to the email.\n\nChannel 1: Yeah. And I'm gonna\n\nChannel 0: Okay.\n\nChannel 1: send the photo as\n\nChannel 0: Okay then.\n\nChannel 1: well. Yeah. Thank you.\n\nChannel 0: Thank you. Bye for\n\nChannel 1: Bye bye.\n\nChannel 0: now.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.021526524797081947}],"sentiment":"neutral","sentiment_score":0.021526524797081947,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Yes.","start":1.8399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.078506700694561},{"text":"Hello.","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.10934276878833772},{"text":"Good afternoon.","start":2.72,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.31558874249458313},{"text":"This is Lorraine, Hertel tech support.","start":3.4399998,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.18137440085411072},{"text":"Sorry.","start":6.24,"end":6.64,"sentiment":"neutral","sentiment_score":-0.119112029671669}],"sentiment":"neutral","sentiment_score":0.1625601209022782,"channel":0,"num_words":11,"start":1.8399999,"end":6.64},{"sentences":[{"text":"I missed your call a while ago.","start":6.64,"end":8.26,"sentiment":"neutral","sentiment_score":-0.22022274349417006}],"sentiment":"neutral","sentiment_score":-0.22022274349417006,"channel":0,"num_words":7,"start":6.64,"end":8.26},{"sentences":[{"text":"Yeah.","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.022024553269147873},{"text":"Hi.","start":9.36,"end":9.679999,"sentiment":"neutral","sentiment_score":0.058577340096235275},{"text":"This 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please?","start":12.639999,"end":14.145,"sentiment":"neutral","sentiment_score":0.029715262974301975}],"sentiment":"neutral","sentiment_score":0.03196127872381892,"channel":0,"num_words":7,"start":12.0,"end":14.145},{"sentences":[{"text":"Hi.","start":15.045,"end":15.545,"sentiment":"neutral","sentiment_score":-0.006915047764778137},{"text":"Just like the random question only.","start":15.764999,"end":18.404999,"sentiment":"neutral","sentiment_score":-0.03311324988802274},{"text":"So, like, I have, like, Airtel Internet for now.","start":18.404999,"end":22.265,"sentiment":"neutral","sentiment_score":-0.03336081508960989},{"text":"So, like, if I if I had to move, you know, from this place to the different apartment, like so for now, I'm renting this place, and I have, like, six month contact for for the I sorry, Airtel Internet.","start":22.724998,"end":37.3,"sentiment":"neutral","sentiment_score":-0.054325611470267175},{"text":"So if I had","start":37.6,"end":38.48,"sentiment":"neutral","sentiment_score":-0.09166072309017181}],"sentiment":"neutral","sentiment_score":-0.05075848723451296,"channel":1,"num_words":60,"start":15.045,"end":38.48},{"sentences":[{"text":"Mhmm.","start":38.36,"end":38.86,"sentiment":"neutral","sentiment_score":-0.09531334042549132}],"sentiment":"neutral","sentiment_score":-0.09531334042549132,"channel":0,"num_words":1,"start":38.36,"end":38.86},{"sentences":[{"text":"to move before to the different apartment, so and if I had to cancel my intern, so what are the steps I need to follow?","start":38.48,"end":45.115,"sentiment":"neutral","sentiment_score":-0.07420487821102142},{"text":"Yeah.","start":45.575,"end":45.815,"sentiment":"neutral","sentiment_score":0.013180887326598167},{"text":"Can you help me with that one?","start":45.815,"end":47.435,"sentiment":"neutral","sentiment_score":0.03287841486079352},{"text":"Just to just to to get the information regarding the cancellation policy.","start":48.055,"end":53.275,"sentiment":"neutral","sentiment_score":-0.0411448961434265}],"sentiment":"neutral","sentiment_score":-0.04678957594765557,"channel":1,"num_words":45,"start":38.48,"end":53.275},{"sentences":[{"text":"Yeah.","start":54.935,"end":55.255,"sentiment":"neutral","sentiment_score":-0.006483741104602814},{"text":"So if ever you'll be relocating, we can check the new address if Erudon is available so we can, instead of canceling, just transfer the service to the new address and continue the your contract with us.","start":55.255,"end":70.29,"sentiment":"neutral","sentiment_score":0.005942219792789704},{"text":"But,","start":70.909996,"end":71.409996,"sentiment":"neutral","sentiment_score":-0.08506853878498077}],"sentiment":"neutral","sentiment_score":0.0032899962165034735,"channel":0,"num_words":39,"start":54.935,"end":71.409996},{"sentences":[{"text":"Mhmm.","start":71.034996,"end":71.534996,"sentiment":"neutral","sentiment_score":-0.07060076296329498}],"sentiment":"neutral","sentiment_score":-0.07060076296329498,"channel":1,"num_words":1,"start":71.034996,"end":71.534996},{"sentences":[{"text":"yeah, if cancellation,","start":72.03,"end":74.29,"sentiment":"neutral","sentiment_score":-0.06293862933913867}],"sentiment":"neutral","sentiment_score":-0.06293862933913867,"channel":0,"num_words":3,"start":72.03,"end":74.29},{"sentences":[{"text":"Yeah.","start":75.675,"end":76.175,"sentiment":"neutral","sentiment_score":-0.10829807072877884}],"sentiment":"neutral","sentiment_score":-0.10829807072877884,"channel":1,"num_words":1,"start":75.675,"end":76.175},{"sentences":[{"text":"you need to settle the cancellation fee, which is","start":76.735,"end":80.495,"sentiment":"neutral","sentiment_score":-0.1655686597029368}],"sentiment":"neutral","sentiment_score":-0.1655686597029368,"channel":0,"num_words":9,"start":76.735,"end":80.495},{"sentences":[{"text":"Mhmm.","start":80.395,"end":80.895,"sentiment":"neutral","sentiment_score":-0.11121762543916702}],"sentiment":"neutral","sentiment_score":-0.11121762543916702,"channel":1,"num_words":1,"start":80.395,"end":80.895},{"sentences":[{"text":"$132","start":80.495,"end":82.035,"sentiment":"neutral","sentiment_score":-0.09080921113491058}],"sentiment":"neutral","sentiment_score":-0.09080921113491058,"channel":0,"num_words":1,"start":80.495,"end":82.035},{"sentences":[{"text":"Uh-huh.","start":82.68,"end":83.18,"sentiment":"neutral","sentiment_score":-0.1001567393541336}],"sentiment":"neutral","sentiment_score":-0.1001567393541336,"channel":1,"num_words":1,"start":82.68,"end":83.18},{"sentences":[{"text":"and thirty day notice, which is your full month of service.","start":83.455,"end":90.035,"sentiment":"neutral","sentiment_score":-0.08103752745823427},{"text":"You","start":90.649994,"end":90.89,"sentiment":"neutral","sentiment_score":-0.14612269401550293}],"sentiment":"neutral","sentiment_score":-0.08646129133800666,"channel":0,"num_words":12,"start":83.455,"end":90.89},{"sentences":[{"text":"Uh-huh.","start":90.68,"end":91.18,"sentiment":"neutral","sentiment_score":-0.14623233675956726}],"sentiment":"neutral","sentiment_score":-0.14623233675956726,"channel":1,"num_words":1,"start":90.68,"end":91.18},{"sentences":[{"text":"still need to settle that one.","start":90.89,"end":92.59,"sentiment":"neutral","sentiment_score":-0.20072049647569656},{"text":"And yeah.","start":92.92999,"end":94.409996,"sentiment":"neutral","sentiment_score":-0.10372389853000641},{"text":"Or and any outstanding balance if you have.","start":94.409996,"end":97.31,"sentiment":"neutral","sentiment_score":-0.13534797728061676}],"sentiment":"neutral","sentiment_score":-0.1559096621349454,"channel":0,"num_words":16,"start":90.89,"end":97.31},{"sentences":[{"text":"Okay.","start":98.255,"end":98.755,"sentiment":"neutral","sentiment_score":-0.02524624578654766},{"text":"And the two quick the quick question is, like, the one I I am using the right now, like, it says super fiber 500 boost Internet.","start":98.895,"end":107.075,"sentiment":"neutral","sentiment_score":-0.016977163389898263},{"text":"Yeah.","start":108.335,"end":108.575,"sentiment":"neutral","sentiment_score":-0.06001307815313339},{"text":"But the the last time I called the Airtel support team and they said, like, your plan is only, like, 100 and something Mbps.","start":108.575,"end":117.63,"sentiment":"neutral","sentiment_score":-0.14697761740535498},{"text":"It's like it's a boost for 500, and it might not go up to the 500.","start":117.85,"end":122.81,"sentiment":"neutral","sentiment_score":-0.15332204080186784}],"sentiment":"neutral","sentiment_score":-0.09569530945052118,"channel":1,"num_words":68,"start":98.255,"end":122.81},{"sentences":[{"text":"Like, he he said like that.","start":122.81,"end":124.305,"sentiment":"neutral","sentiment_score":-0.19325371334950128},{"text":"So I don't I don't understand what does it mean.","start":124.305,"end":127.285,"sentiment":"negative","sentiment_score":-0.338104721903801},{"text":"So I thought, like, it was 500.","start":127.665,"end":130.16501,"sentiment":"neutral","sentiment_score":-0.17830893184457505},{"text":"But right now, I'm","start":130.625,"end":131.505,"sentiment":"neutral","sentiment_score":-0.20665868371725082}],"sentiment":"neutral","sentiment_score":-0.2450135835894832,"channel":1,"num_words":27,"start":122.81,"end":131.505},{"sentences":[{"text":"Mhmm.","start":131.455,"end":131.955,"sentiment":"neutral","sentiment_score":-0.14400702714920044}],"sentiment":"neutral","sentiment_score":-0.14400702714920044,"channel":0,"num_words":1,"start":131.455,"end":131.955},{"sentences":[{"text":"getting only, like, 80.","start":131.505,"end":134.245,"sentiment":"neutral","sentiment_score":-0.11317775957286358}],"sentiment":"neutral","sentiment_score":-0.11317775957286358,"channel":1,"num_words":4,"start":131.505,"end":134.245},{"sentences":[{"text":"Okay.","start":136.415,"end":136.895,"sentiment":"neutral","sentiment_score":0.06846150755882263}],"sentiment":"neutral","sentiment_score":0.06846150755882263,"channel":0,"num_words":1,"start":136.415,"end":136.895},{"sentences":[{"text":"Sir, can","start":136.56999,"end":137.04999,"sentiment":"neutral","sentiment_score":0.04379009269177914}],"sentiment":"neutral","sentiment_score":0.04379009269177914,"channel":1,"num_words":2,"start":136.56999,"end":137.04999},{"sentences":[{"text":"I","start":136.895,"end":137.055,"sentiment":"neutral","sentiment_score":0.0466129295527935}],"sentiment":"neutral","sentiment_score":0.0466129295527935,"channel":0,"num_words":1,"start":136.895,"end":137.055},{"sentences":[{"text":"you","start":137.04999,"end":137.37,"sentiment":"neutral","sentiment_score":0.04374731704592705}],"sentiment":"neutral","sentiment_score":0.04374731704592705,"channel":1,"num_words":1,"start":137.04999,"end":137.37},{"sentences":[{"text":"see.","start":137.055,"end":137.555,"sentiment":"neutral","sentiment_score":0.0445222333073616}],"sentiment":"neutral","sentiment_score":0.0445222333073616,"channel":0,"num_words":1,"start":137.055,"end":137.555},{"sentences":[{"text":"yeah.","start":137.60999,"end":137.93,"sentiment":"neutral","sentiment_score":0.04340653121471405}],"sentiment":"neutral","sentiment_score":0.04340653121471405,"channel":1,"num_words":1,"start":137.60999,"end":137.93},{"sentences":[{"text":"Mhmm.","start":137.775,"end":138.275,"sentiment":"neutral","sentiment_score":0.02560524083673954}],"sentiment":"neutral","sentiment_score":0.02560524083673954,"channel":0,"num_words":1,"start":137.775,"end":138.275},{"sentences":[{"text":"Can you check with that one?","start":137.93,"end":139.46999,"sentiment":"neutral","sentiment_score":0.02394707842419545}],"sentiment":"neutral","sentiment_score":0.02394707842419545,"channel":1,"num_words":6,"start":137.93,"end":139.46999},{"sentences":[{"text":"Yeah.","start":140.015,"end":140.415,"sentiment":"neutral","sentiment_score":0.036252349615097046},{"text":"So regarding that one, your actual plan is 100 over","start":140.415,"end":148.18001,"sentiment":"neutral","sentiment_score":0.050777260959148404}],"sentiment":"neutral","sentiment_score":0.049456814473325554,"channel":0,"num_words":11,"start":140.015,"end":148.18001},{"sentences":[{"text":"Uh-huh.","start":148.17,"end":148.67,"sentiment":"neutral","sentiment_score":0.03680114075541496}],"sentiment":"neutral","sentiment_score":0.03680114075541496,"channel":1,"num_words":1,"start":148.17,"end":148.67},{"sentences":[{"text":"hang on.","start":148.88,"end":149.2,"sentiment":"neutral","sentiment_score":0.03152933530509472},{"text":"Let me just confirm.","start":149.2,"end":150.5,"sentiment":"neutral","sentiment_score":0.057107617147266865},{"text":"Check your account.","start":152.64,"end":153.7,"sentiment":"neutral","sentiment_score":0.056847804536422096},{"text":"So your current plan is 100.","start":154.88,"end":157.83499,"sentiment":"neutral","sentiment_score":0.08277347311377525},{"text":"That's your actual plan, 100 over 40 MBPS.","start":157.89499,"end":161.03499,"sentiment":"neutral","sentiment_score":0.12476482708007097}],"sentiment":"neutral","sentiment_score":0.08507791339703229,"channel":0,"num_words":23,"start":148.88,"end":161.03499},{"sentences":[{"text":"So regarding","start":161.815,"end":162.69499,"sentiment":"neutral","sentiment_score":0.07682672515511513}],"sentiment":"neutral","sentiment_score":0.07682672515511513,"channel":0,"num_words":2,"start":161.815,"end":162.69499},{"sentences":[{"text":"Uh-huh.","start":162.225,"end":162.72,"sentiment":"neutral","sentiment_score":0.1000484973192215}],"sentiment":"neutral","sentiment_score":0.1000484973192215,"channel":1,"num_words":1,"start":162.225,"end":162.72},{"sentences":[{"text":"the SuperFiber boost 500 over 500, this is a speed boost feature and may provide higher speeds depending on the service location and network capability in the area.","start":162.69499,"end":175.23,"sentiment":"neutral","sentiment_score":0.17229941886450564},{"text":"In some cases, the the service may achieve speeds higher than your actual speed, which is 100 over 40, which is the benefit","start":175.69,"end":184.19,"sentiment":"neutral","sentiment_score":0.22606240277704986}],"sentiment":"neutral","sentiment_score":0.19654547043290793,"channel":0,"num_words":51,"start":162.69499,"end":184.19},{"sentences":[{"text":"Uh-huh.","start":183.855,"end":184.355,"sentiment":"neutral","sentiment_score":0.28606322407722473}],"sentiment":"neutral","sentiment_score":0.28606322407722473,"channel":1,"num_words":1,"start":183.855,"end":184.355},{"sentences":[{"text":"when available.","start":184.25,"end":184.99,"sentiment":"neutral","sentiment_score":0.16521591693162918},{"text":"However, if the bus is not fully supported in the area, the service may still operate at the actual base plan speed of 100 over 40 MBPS.","start":185.38501,"end":196.685,"sentiment":"neutral","sentiment_score":-0.05727080076381012}],"sentiment":"neutral","sentiment_score":-0.04192688919860741,"channel":0,"num_words":29,"start":184.25,"end":196.685},{"sentences":[{"text":"So so yeah.","start":196.64,"end":198.31999,"sentiment":"neutral","sentiment_score":0.04259170591831207},{"text":"When I when","start":198.31999,"end":198.95999,"sentiment":"neutral","sentiment_score":-0.029120642691850662}],"sentiment":"neutral","sentiment_score":0.006735531613230705,"channel":1,"num_words":6,"start":196.64,"end":198.95999},{"sentences":[{"text":"K.","start":198.81,"end":199.31,"sentiment":"neutral","sentiment_score":-0.011230401694774628}],"sentiment":"neutral","sentiment_score":-0.011230401694774628,"channel":0,"num_words":1,"start":198.81,"end":199.31},{"sentences":[{"text":"I bought the service and I thought, like, the this family fiber boost five hundred five hundred, I","start":198.95999,"end":204.425,"sentiment":"neutral","sentiment_score":-0.02058166182703442}],"sentiment":"neutral","sentiment_score":-0.02058166182703442,"channel":1,"num_words":18,"start":198.95999,"end":204.425},{"sentences":[{"text":"Mhmm.","start":204.41,"end":204.91,"sentiment":"neutral","sentiment_score":-0.06360211968421936}],"sentiment":"neutral","sentiment_score":-0.06360211968421936,"channel":0,"num_words":1,"start":204.41,"end":204.91},{"sentences":[{"text":"thought, like, it was, like, 500.","start":204.425,"end":206.205,"sentiment":"neutral","sentiment_score":-0.06071014950672785},{"text":"The actual is gonna be 500, and then I bought it.","start":206.265,"end":209.545,"sentiment":"neutral","sentiment_score":-0.047857062721794304},{"text":"And then then the later, they told me that it's only, like, a 140 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you.","start":590.875,"end":594.255,"sentiment":"neutral","sentiment_score":0.08624598211967029}],"sentiment":"neutral","sentiment_score":0.08622181362339429,"channel":0,"num_words":14,"start":590.555,"end":594.255},{"sentences":[{"text":"Yeah.","start":594.62,"end":594.94,"sentiment":"neutral","sentiment_score":0.07831642031669617},{"text":"So you want me to send the screenshot of this one?","start":594.94,"end":597.83997,"sentiment":"neutral","sentiment_score":0.06787614592097023}],"sentiment":"neutral","sentiment_score":0.06874616878728072,"channel":1,"num_words":12,"start":594.62,"end":597.83997},{"sentences":[{"text":"Can you send the link directly?","start":599.57,"end":601.43,"sentiment":"neutral","sentiment_score":0.04950627125799656},{"text":"Because after you run speed test using 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www.speedtest.net,","start":605.33,"end":608.985,"sentiment":"neutral","sentiment_score":0.06523208320140839}],"sentiment":"neutral","sentiment_score":0.06523208320140839,"channel":0,"num_words":3,"start":605.33,"end":608.985},{"sentences":[{"text":"Yeah.","start":609.395,"end":609.895,"sentiment":"neutral","sentiment_score":0.08124242722988129}],"sentiment":"neutral","sentiment_score":0.08124242722988129,"channel":1,"num_words":1,"start":609.395,"end":609.895},{"sentences":[{"text":"Yeah.","start":609.545,"end":609.865,"sentiment":"neutral","sentiment_score":0.11276201903820038},{"text":"There should be a link of the 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yeah.","start":614.275,"end":615.815,"sentiment":"neutral","sentiment_score":0.02152078039944172}],"sentiment":"neutral","sentiment_score":0.02152078039944172,"channel":1,"num_words":7,"start":614.275,"end":615.815},{"sentences":[{"text":"Mhmm.","start":616.185,"end":616.685,"sentiment":"neutral","sentiment_score":0.01518632099032402},{"text":"Just make sure","start":616.90497,"end":617.70496,"sentiment":"neutral","sentiment_score":0.008473247910539309}],"sentiment":"neutral","sentiment_score":0.010151516180485487,"channel":0,"num_words":4,"start":616.185,"end":617.70496},{"sentences":[{"text":"Do","start":617.66,"end":617.74,"sentiment":"neutral","sentiment_score":0.0005444549024105072}],"sentiment":"neutral","sentiment_score":0.0005444549024105072,"channel":1,"num_words":1,"start":617.66,"end":617.74},{"sentences":[{"text":"the","start":617.70496,"end":618.20496,"sentiment":"neutral","sentiment_score":0.004760604351758957}],"sentiment":"neutral","sentiment_score":0.004760604351758957,"channel":0,"num_words":1,"start":617.70496,"end":618.20496},{"sentences":[{"text":"you want me","start":617.74,"end":618.39996,"sentiment":"neutral","sentiment_score":-0.0022230123480161033}],"sentiment":"neutral","sentiment_score":-0.0022230123480161033,"channel":1,"num_words":3,"start":617.74,"end":618.39996},{"sentences":[{"text":"device","start":618.265,"end":618.765,"sentiment":"neutral","sentiment_score":-0.013319112360477448}],"sentiment":"neutral","sentiment_score":-0.013319112360477448,"channel":0,"num_words":1,"start":618.265,"end":618.765},{"sentences":[{"text":"to","start":618.98,"end":619.48,"sentiment":"neutral","sentiment_score":-0.007688574492931366}],"sentiment":"neutral","sentiment_score":-0.007688574492931366,"channel":1,"num_words":1,"start":618.98,"end":619.48},{"sentences":[{"text":"is connected and","start":619.065,"end":620.445,"sentiment":"neutral","sentiment_score":-0.0002810433506965637}],"sentiment":"neutral","sentiment_score":-0.0002810433506965637,"channel":0,"num_words":3,"start":619.065,"end":620.445},{"sentences":[{"text":"Yeah.","start":620.77997,"end":621.27997,"sentiment":"neutral","sentiment_score":0.0021932367235422134}],"sentiment":"neutral","sentiment_score":0.0021932367235422134,"channel":1,"num_words":1,"start":620.77997,"end":621.27997},{"sentences":[{"text":"only the computer is connected to the Wi Fi while running the speed test.","start":621.08,"end":626.06,"sentiment":"neutral","sentiment_score":0.01776675321161747}],"sentiment":"neutral","sentiment_score":0.01776675321161747,"channel":0,"num_words":14,"start":621.08,"end":626.06},{"sentences":[{"text":"Yep.","start":626.62,"end":627.12,"sentiment":"neutral","sentiment_score":0.10002043843269348}],"sentiment":"neutral","sentiment_score":0.10002043843269348,"channel":1,"num_words":1,"start":626.62,"end":627.12},{"sentences":[{"text":"Okay then.","start":627.8,"end":628.44,"sentiment":"neutral","sentiment_score":0.10491524264216423},{"text":"I'll just wait for the results for review.","start":628.44,"end":632.7,"sentiment":"neutral","sentiment_score":0.1270054616034031}],"sentiment":"neutral","sentiment_score":0.12258741781115531,"channel":0,"num_words":10,"start":627.8,"end":632.7},{"sentences":[{"text":"Okay.","start":632.245,"end":632.745,"sentiment":"neutral","sentiment_score":0.10416601598262788},{"text":"So you want me to reply in this email.","start":633.205,"end":634.965,"sentiment":"neutral","sentiment_score":0.08548710826370451},{"text":"Right?","start":634.965,"end":635.465,"sentiment":"neutral","sentiment_score":0.061947211623191833}],"sentiment":"neutral","sentiment_score":0.08504520017992366,"channel":1,"num_words":11,"start":632.245,"end":635.465},{"sentences":[{"text":"Mhmm.","start":635.735,"end":635.89496,"sentiment":"neutral","sentiment_score":0.04911109805107117},{"text":"Yeah.","start":635.89496,"end":636.375,"sentiment":"neutral","sentiment_score":0.06509552150964737},{"text":"Just reply","start":636.375,"end":637.095,"sentiment":"neutral","sentiment_score":0.06549128331243992}],"sentiment":"neutral","sentiment_score":0.06129729654639959,"channel":0,"num_words":4,"start":635.735,"end":637.095},{"sentences":[{"text":"Yeah.","start":637.04504,"end":637.54504,"sentiment":"neutral","sentiment_score":0.07459865510463715}],"sentiment":"neutral","sentiment_score":0.07459865510463715,"channel":1,"num_words":1,"start":637.04504,"end":637.54504},{"sentences":[{"text":"to the email.","start":637.095,"end":638.15497,"sentiment":"neutral","sentiment_score":0.073667511343956}],"sentiment":"neutral","sentiment_score":0.073667511343956,"channel":0,"num_words":3,"start":637.095,"end":638.15497},{"sentences":[{"text":"Yeah.","start":638.885,"end":639.385,"sentiment":"neutral","sentiment_score":0.0734100192785263},{"text":"And I'm 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for","start":646.9649,"end":647.70496,"sentiment":"positive","sentiment_score":0.39875055849552155}],"sentiment":"positive","sentiment_score":0.5697407498955727,"channel":0,"num_words":4,"start":646.4049,"end":647.70496},{"sentences":[{"text":"Bye bye.","start":648.2949,"end":649.0349,"sentiment":"neutral","sentiment_score":0.30448462069034576}],"sentiment":"neutral","sentiment_score":0.30448462069034576,"channel":1,"num_words":2,"start":648.2949,"end":649.0349},{"sentences":[{"text":"now.","start":650.4849,"end":650.87994,"sentiment":"neutral","sentiment_score":-0.09004553407430649}],"sentiment":"neutral","sentiment_score":-0.09004553407430649,"channel":0,"num_words":1,"start":650.4849,"end":650.87994}]},"summary":{"result":"success","short":"A customer calls Hertel tech support to cancel their Airtel internet service and transfer it to a new address. The agent explains that canceling the service depends on router and network capabilities and offers to check the speed. The agent suggests running a speed test with the customer's computer and provides a link for a test. The agent also explains that the customer's download and upload speed is not above 100 Mbps and promises to provide a result once received. The customer is instructed to reply to the agent's email with the test results."},"intents":{"segments":[{"text":"So, like, I have, like, Airtel Internet for now. So, like, if I if I had to move, you know, from this place to the different apartment, like so for now, I'm renting this place, and I have, like, six month contact for for the I sorry, Airtel Internet.","start_word":41,"end_word":89,"intents":[{"intent":"Clarify airtel internet coverage and procedures","confidence_score":4.817008e-7}]},{"text":"that one, we can check the speed. We can Mhmm.","start_word":722,"end_word":731,"intents":[{"intent":"Check speed","confidence_score":0.11749172}]},{"text":"that one, we can check the speed. We can Mhmm. request a speed test result Yeah.","start_word":722,"end_word":737,"intents":[{"intent":"Request speed test result","confidence_score":0.061968256}]},{"text":"download speed is not even even even now the download speed is showing me, like, only three Mbps.","start_word":805,"end_word":822,"intents":[{"intent":"Download video","confidence_score":0.003345044}]},{"text":"Even the the download speed is, like, only not even going, like, 80 Mbps above. So Mhmm.","start_word":998,"end_word":1014,"intents":[{"intent":"Check speed","confidence_score":0.15990938}]},{"text":"Then just send us the screenshot Yeah. or the link of Yeah. theirs so to check further.","start_word":1091,"end_word":1107,"intents":[{"intent":"Send screenshot","confidence_score":0.5891869}]},{"text":"So we can further check with the network team Yeah.","start_word":1110,"end_word":1119,"intents":[{"intent":"Check network team","confidence_score":0.38053796}]},{"text":"For now, I'm I'm just using my, you know, my gaming PC with the Ethernet connection. So Mhmm. yeah.","start_word":1232,"end_word":1250,"intents":[{"intent":"Use ethernet connection","confidence_score":0.0014931526}]},{"text":"We can run a speed test with your Yeah. compute since Yeah. that is already connected directly with the router so we can check Yeah. the accurate speed that you're getting. Okay.","start_word":1281,"end_word":1312,"intents":[{"intent":"Request speed test results","confidence_score":0.032702554}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. This is Lorraine, Hertel tech support. Sorry. I missed your call a while ago. Yeah. Hi. This Yep. is Sheila speaking here. Yeah. May I know your concern, please? Hi. Just like the random question only. So, like, I have, like, Airtel Internet for now. So, like, if I if I had to move, you know, from this place to the different apartment, like so for now, I'm renting this place, and I have, like, six month contact for for the I sorry, Airtel Internet. So if I had Mhmm. to move before to the different apartment, so and if I had to cancel my intern, so what are the steps I need to follow? Yeah. Can you help me with that one? Just to just to to get the information regarding the cancellation policy. Yeah. So if ever you'll be relocating, we can check the new address if Erudon is available so we can, instead of canceling, just transfer the service to the new address and continue the your contract with us. But, Mhmm. yeah, if cancellation, Yeah. you need to settle the cancellation fee, which is Mhmm. $132 Uh-huh. and thirty day notice, which is your full month of service. You Uh-huh. still need to settle that one. And yeah. Or and any outstanding balance if you have. Okay. And the two quick the quick question is, like, the one I I am using the right now, like, it says super fiber 500 boost Internet. Yeah. But the the last time I called the Airtel support team and they said, like, your plan is only, like, 100 and something Mbps. It's like it's a boost for 500, and it might not go up to the 500. Like, he he said like that.","start_word":0,"end_word":298,"sentiment":"neutral","sentiment_score":-0.0582839697599411},{"text":"So I don't I don't understand what does it mean.","start_word":299,"end_word":308,"sentiment":"negative","sentiment_score":-0.3396642804145813},{"text":"So I thought, like, it was 500. But right now, I'm Mhmm. getting only, like, 80. Okay. Sir, can I you see. yeah. Mhmm. Can you check with that one? Yeah. So regarding that one, your actual plan is 100 over Uh-huh. hang on. Let me just confirm. Check your account. So your current plan is 100. That's your actual plan, 100 over 40 MBPS. So regarding Uh-huh. the SuperFiber boost 500 over 500, this is a speed boost feature and may provide higher speeds depending on the service location and network capability in the area. In some cases, the the service may achieve speeds higher than your actual speed, which is 100 over 40, which is the benefit Uh-huh. when available. However, if the bus is not fully supported in the area, the service may still operate at the actual base plan speed of 100 over 40 MBPS. So so yeah. When I when K. I bought the service and I thought, like, the this family fiber boost five hundred five hundred, I Mhmm. thought, like, it was, like, 500. The actual is gonna be 500, and then I bought it. And then then the later, they told me that it's only, like, a 140 Mbps. Yeah. That's sorry for the confusion, and that's Yeah. a mistake at our website. But your actual plan is only 100 over 40, but it can be boost to 500 over 500 if it really depends on the router and the area if the fiber boost will work. But Yes. it can happen. We do other have customer who is actually getting much higher speed than 100 to one forty Mbps. Mhmm. But Yeah. in your And and case yeah. And the other thing is, like, even though I got the router from the air to air there, mhmm. but still my still my speed is not going, like, above hundred hundred Mbps. So Yeah.","start_word":309,"end_word":630,"sentiment":"neutral","sentiment_score":0.01282105047649108},{"text":"even Good.","start_word":631,"end_word":632,"sentiment":"positive","sentiment_score":0.4018688201904297},{"text":"the plan is, like, yeah, one port one forty, the the maximum speed I'm getting is, like, 80 Mbps only. And so whenever I play, Mhmm. like, you know, the online games, like, in my free time, and the ping, like the ping is kindly fluctuating Mhmm. from 20 to hundred, hundred forty, and then yeah. It's it's fluctuating so many time. So So you're yeah. only Sometimes getting I play an eight yeah. m b p s speed? Mhmm. Mhmm. So Regarding that one yeah. yeah. Regarding Alright. that one, we can check the speed. We can Mhmm. request a speed test result Yeah. from your end. Yeah. So that we can check us because it's supposed to be getting 100 over 40 or 100 Yeah. over But 20 rupees. yeah.","start_word":633,"end_word":764,"sentiment":"neutral","sentiment_score":0.04971725876076204},{"text":"But, like, I have sick, like like, I'm sick every day.","start_word":765,"end_word":775,"sentiment":"negative","sentiment_score":-0.4606899321079254},{"text":"So most of Mhmm. the time, I am I am at the work. So whenever I'm free, like, today, I was still in the morning. So the actual Mhmm.","start_word":776,"end_word":804,"sentiment":"neutral","sentiment_score":-0.12044977396726608},{"text":"download speed is not even even even now the download speed is showing me, like, only three Mbps.","start_word":805,"end_word":822,"sentiment":"negative","sentiment_score":-0.3725530207157135},{"text":"So Mhmm. whenever I download something, like sorry. Like, it's a whenever I download over, like, 50 GB, like, file, even download. So, like, Mhmm. it's it's, like, it's taking, like, more than, like, two two to three hours. And whenever I play any online games, like, the ping is, like, kindly fluctuating from Mhmm. 100 to 100 to 200, and sometimes it goes, like, 20. So, yeah, it's the ping is so so fluctuating because yeah. I was previously, I was in a different place, and I I had used the in I was using the Internet, and it was, like, 500 Mbps. And then the ping was, like, you know, never fluctuating. It was still going on the same same, like, thirty thirty MS or something like that. Mhmm. Yeah. So But now, it should like it should be ranging around, yeah, 100 to 100 plus for yeah. But the download, and upload should be 20 to 40 yeah. MBPS. Mhmm. So even now We the can check download that one. Mhmm. yeah. Even the the download speed is, like, only not even going, like, 80 Mbps above. So Mhmm. at least it should be, like, 100. At at least Mhmm. it should be hundred, hundred five something if the plan is, like, 140. So so for now, I'm getting download speed of, like, eighty eighty five point four four. We can check that one. We Yeah. just need a speed test result. So what I'm going to do now is email you, and Uh-huh. I'll provide the link where you'll be running a speed test. Then just send us the screenshot Yeah. or the link of Yeah. theirs so to check further. Mhmm. Yeah. So we can further check with the network team Yeah. if there's, yeah, abnormalities about the Yeah. Because it should be at least, like, 100 and a 100 Mbps, but I'm not even getting, like, 90 or something. So signal. the maximum is I'm getting is, like, only 85. And even if I if I had to download, like, some last file, like, it's gonna take, like, two to three hours Yeah. even at 85. But, yeah, but that actually depends on how many devices connected at the same time. So that might maybe the reason why is you have two devices connected at the same time. That's why you're just getting a 90 or 80 up download speed for that one. For now, I'm I'm just using my, you know, my gaming PC with the Ethernet connection. So Mhmm. yeah. The most of the time Okay. during my free time, I just play, like, online game. Mhmm. And then, Mhmm. like, Okay. for that one, So I just yeah. Yeah. We can run a speed test with your Yeah. compute since Yeah. that is already connected directly with the router so we can check Yeah.","start_word":823,"end_word":1305,"sentiment":"neutral","sentiment_score":0.0016316382781318996},{"text":"the accurate speed that you're getting.","start_word":1306,"end_word":1311,"sentiment":"positive","sentiment_score":0.5412144064903259},{"text":"Okay. Then I'm going to send you an email shortly, then just reply to that email with the speed test result, Then I'll review the results Okay. Okay. Yep. to check if it needs to be escalated. Mhmm. Okay then. Let me just confirm your email. It's it's basnetkailash90@gmail.com. Yep. Yeah. Yeah. There you go. I just send you the email. Have you received that one? Mhmm. Not yet. Oh, Okay. yeah. This is just now. Yeah. So it's speedtest.net. Yep. Yeah. Okay. Then just do follow the instruction when running the speed test, or you can run the speed test using your computer because that's Yeah. already I'm just the correct that yeah. yeah. I'm Direct. just I'm just yeah. I'm just doing it right now. So even now, I'm getting, like, only 80. So, yeah, it is equal in six four. Okay. Then I'll just wait for the results, then I'll get back to you. Yeah. So you want me to send the screenshot of this one? Can you send the link directly? Because after you run speed test using this Yeah. link, the www.speedtest.net, Yeah. Yeah. There should be a link of the result. So Yeah. do you want me to say yeah. Mhmm. Just make sure Do the you want me device to is connected and Yeah. only the computer is connected to the Wi Fi while running the speed test. Yep. Okay then. I'll just wait for the results for review. Okay. So you want me to reply in this email. Right? Mhmm. Yeah. Just reply Yeah. to the email. Yeah. And I'm gonna Okay. send the photo as Okay then. well.","start_word":1312,"end_word":1588,"sentiment":"neutral","sentiment_score":0.07232313767236923},{"text":"Yeah. Thank you. Thank you. Bye for Bye bye.","start_word":1589,"end_word":1597,"sentiment":"positive","sentiment_score":0.5175775289535522},{"text":"now.","start_word":1598,"end_word":1598,"sentiment":"neutral","sentiment_score":0.22384780645370483}],"average":{"sentiment":"neutral","sentiment_score":0.0026404620755103325}}}}