{"metadata":{"transaction_key":"deprecated","request_id":"019ec8b9-2368-7370-8da1-0899e4846b8e","sha256":"845296b6b81af94d622e4970788477d4396ed6c62cd79d12e90126832d48d52f","created":"2026-06-15T00:40:37.924Z","duration":12.527938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":40},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello?","confidence":0.86279297,"words":[{"word":"hello","start":0.08,"end":0.58,"confidence":0.86279297,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.08705832064151764}],"paragraphs":{"transcript":"\nHello?","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":-0.08705832064151764}],"sentiment":"neutral","sentiment_score":-0.08705832064151764,"num_words":1,"start":0.08,"end":0.58}]}}]},{"alternatives":[{"transcript":"Forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"forwarded","start":0.32,"end":0.56,"confidence":0.94189453,"punctuated_word":"Forwarded","sentiment":"negative","sentiment_score":-0.6943248510360718},{"word":"to","start":0.56,"end":0.88,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.624733567237854},{"word":"voice","start":0.88,"end":1.12,"confidence":0.99609375,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.6192493438720703},{"word":"mail","start":1.12,"end":1.62,"confidence":0.99853516,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.6377482414245605},{"word":"the","start":1.68,"end":1.92,"confidence":0.99902344,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8141993284225464},{"word":"person","start":1.92,"end":2.24,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7932263016700745},{"word":"you're","start":2.24,"end":2.56,"confidence":0.77490234,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.7835444808006287},{"word":"trying","start":2.56,"end":2.8,"confidence":0.99609375,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8167693018913269},{"word":"to","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7994487285614014},{"word":"reach","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8076518774032593},{"word":"is","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8534482717514038},{"word":"not","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8609545230865479},{"word":"available","start":3.6,"end":4.1,"confidence":0.99902344,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.7917149066925049},{"word":"at","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.4822990298271179},{"word":"the","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.42107802629470825},{"word":"tone","start":4.64,"end":5.12,"confidence":0.8535156,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.3740904927253723},{"word":"please","start":5.12,"end":5.52,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.4273111224174499},{"word":"record","start":5.52,"end":5.8399997,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.41251105070114136},{"word":"your","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3813448548316955},{"word":"message","start":6.0,"end":6.5,"confidence":1.0,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.3341277241706848},{"word":"when","start":6.64,"end":6.8799996,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.20244596898555756},{"word":"you","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.24066296219825745},{"word":"have","start":7.04,"end":7.2799997,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.17632204294204712},{"word":"finished","start":7.2799997,"end":7.68,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.20922048389911652},{"word":"recording","start":7.68,"end":8.18,"confidence":0.99902344,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.2520458996295929},{"word":"you","start":8.24,"end":8.4,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.31960341334342957},{"word":"may","start":8.4,"end":8.639999,"confidence":1.0,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.3658508062362671},{"word":"hang","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.3585526645183563},{"word":"up","start":8.8,"end":9.3,"confidence":0.9980469,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.20695243775844577}],"paragraphs":{"transcript":"\nForwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Forwarded to voice mail.","start":0.32,"end":1.62,"sentiment":"negative","sentiment_score":-0.6440140008926392},{"text":"The person you're trying to reach is not available.","start":1.68,"end":4.1,"sentiment":"negative","sentiment_score":-0.8134397466977438},{"text":"At the tone, please record your message.","start":4.3199997,"end":6.5,"sentiment":"negative","sentiment_score":-0.4046803287097386},{"text":"When you have finished recording, you may hang up.","start":6.64,"end":9.3,"sentiment":"neutral","sentiment_score":-0.2590729643901189}],"sentiment":"negative","sentiment_score":-0.5193597484251549,"num_words":29,"start":0.32,"end":9.3}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":-0.08705832064151764}],"sentiment":"neutral","sentiment_score":-0.08705832064151764,"channel":0,"num_words":1,"start":0.08,"end":0.58},{"sentences":[{"text":"Forwarded to voice mail.","start":0.32,"end":1.62,"sentiment":"negative","sentiment_score":-0.6440140008926392},{"text":"The person you're trying to reach is not available.","start":1.68,"end":4.1,"sentiment":"negative","sentiment_score":-0.8134397466977438},{"text":"At the tone, please record your message.","start":4.3199997,"end":6.5,"sentiment":"negative","sentiment_score":-0.4046803287097386},{"text":"When you have finished recording, you may hang up.","start":6.64,"end":9.3,"sentiment":"neutral","sentiment_score":-0.2590729643901189}],"sentiment":"negative","sentiment_score":-0.5193597484251549,"channel":1,"num_words":29,"start":0.32,"end":9.3}]},"summary":{"result":"success","short":"Hello? Forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up.","start_word":21,"end_word":29,"intents":[{"intent":"Leave message","confidence_score":0.8121327}]}]},"sentiments":{"segments":[{"text":"Hello?","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.08705832064151764},{"text":"Forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","start_word":1,"end_word":20,"sentiment":"negative","sentiment_score":-0.6344026923179626},{"text":"When you have finished recording, you may hang up.","start_word":21,"end_word":29,"sentiment":"neutral","sentiment_score":-0.27125272154808044}],"average":{"sentiment":"negative","sentiment_score":-0.5071691989898681}}}}