{"metadata":{"transaction_key":"deprecated","request_id":"019f01c1-b4d8-7642-ba59-075a593870e0","sha256":"c1a4a950a50618b1c0561d0f1d9725d2fa8b1ad2ea06b508e729c96f9a51a99d","created":"2026-06-26T02:28:21.253Z","duration":62.855938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":190,"output_tokens":90},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":211,"output_tokens":211},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":211,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Abby from TechnoOne. Hello, sir. Hi. This is Abby. Good afternoon. Abby from Techno One. Is this mister Merad Sequachia? This is Ebby, sir. Daniel from TechnoOne as well re asked me to reach out to you because we've spoken with you in the past. I have a note here that says by the way, are you this is mister Nevan in HSHDS. But you're coming up for an IT review, sir, towards the middle of this year? No? Okay. Thank you","confidence":0.9975586,"words":[{"word":"abby","start":6.96,"end":7.3599997,"confidence":0.61328125,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.0820247158408165},{"word":"from","start":7.3599997,"end":7.7599998,"confidence":0.9790039,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.065001480281353},{"word":"technoone","start":7.7599998,"end":8.26,"confidence":0.8265381,"punctuated_word":"TechnoOne.","sentiment":"neutral","sentiment_score":0.09503933042287828},{"word":"hello","start":24.795,"end":25.275,"confidence":0.9946289,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.10820198804140092},{"word":"sir","start":25.275,"end":25.675,"confidence":0.76953125,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.11380261182785034},{"word":"hi","start":25.675,"end":25.915,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.13264788687229156},{"word":"this","start":25.915,"end":26.154999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1281144767999649},{"word":"is","start":26.154999,"end":26.395,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14054304361343384},{"word":"abby","start":26.395,"end":26.895,"confidence":0.9707031,"punctuated_word":"Abby.","sentiment":"neutral","sentiment_score":0.1789163202047348},{"word":"good","start":26.955,"end":27.115,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3798955082893371},{"word":"afternoon","start":27.115,"end":27.615,"confidence":0.9655762,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.3225066661834717},{"word":"abby","start":27.835,"end":28.154999,"confidence":0.9980469,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.11538761854171752},{"word":"from","start":28.154999,"end":28.474998,"confidence":0.9892578,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.178505539894104},{"word":"techno","start":28.474998,"end":28.955,"confidence":0.9128418,"punctuated_word":"Techno","sentiment":"neutral","sentiment_score":0.14712415635585785},{"word":"one","start":28.955,"end":29.355,"confidence":0.65563965,"punctuated_word":"One.","sentiment":"neutral","sentiment_score":0.11234121024608612},{"word":"is","start":29.355,"end":29.595001,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03954075276851654},{"word":"this","start":29.595001,"end":29.835,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.04330690577626228},{"word":"mister","start":29.835,"end":30.335,"confidence":0.99658203,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.049877408891916275},{"word":"merad","start":30.715,"end":31.215,"confidence":0.45825195,"punctuated_word":"Merad","sentiment":"neutral","sentiment_score":0.04979313537478447},{"word":"sequachia","start":35.38,"end":35.78,"confidence":0.5740204,"punctuated_word":"Sequachia?","sentiment":"neutral","sentiment_score":0.008466977626085281},{"word":"this","start":35.78,"end":36.100002,"confidence":0.7373047,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.03511766344308853},{"word":"is","start":36.100002,"end":36.260002,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03754276782274246},{"word":"ebby","start":36.260002,"end":36.66,"confidence":0.8251953,"punctuated_word":"Ebby,","sentiment":"neutral","sentiment_score":0.04937530308961868},{"word":"sir","start":36.66,"end":37.16,"confidence":0.97143555,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.0772075280547142},{"word":"daniel","start":37.22,"end":37.72,"confidence":0.9370117,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.03847444802522659},{"word":"from","start":37.86,"end":38.18,"confidence":0.99316406,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06202733516693115},{"word":"technoone","start":38.18,"end":38.68,"confidence":0.9916992,"punctuated_word":"TechnoOne","sentiment":"neutral","sentiment_score":0.04872377589344978},{"word":"as","start":38.9,"end":39.14,"confidence":0.9863281,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.06478401273488998},{"word":"well","start":39.14,"end":39.54,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.06317155063152313},{"word":"re","start":39.54,"end":39.86,"confidence":0.47460938,"punctuated_word":"re","sentiment":"neutral","sentiment_score":0.04657210037112236},{"word":"asked","start":39.940002,"end":40.1,"confidence":0.9819336,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":0.017559055238962173},{"word":"me","start":40.1,"end":40.34,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03980699181556702},{"word":"to","start":40.34,"end":40.5,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03974314033985138},{"word":"reach","start":40.5,"end":40.74,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.04047150909900665},{"word":"out","start":40.74,"end":40.9,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.034469082951545715},{"word":"to","start":40.9,"end":41.14,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05222778022289276},{"word":"you","start":41.14,"end":41.46,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07497820258140564},{"word":"because","start":41.46,"end":41.940002,"confidence":0.9404297,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.04912653565406799},{"word":"we've","start":41.940002,"end":42.260002,"confidence":0.99902344,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.04709585756063461},{"word":"spoken","start":42.260002,"end":42.74,"confidence":1.0,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":0.04672883078455925},{"word":"with","start":42.74,"end":42.98,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.055313561111688614},{"word":"you","start":42.98,"end":43.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07620251178741455},{"word":"in","start":43.940002,"end":44.1,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05548597127199173},{"word":"the","start":44.1,"end":44.260002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0593717098236084},{"word":"past","start":44.260002,"end":44.625,"confidence":1.0,"punctuated_word":"past.","sentiment":"neutral","sentiment_score":0.043038055300712585},{"word":"i","start":44.785,"end":44.945,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00534806028008461},{"word":"have","start":44.945,"end":45.025,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.007019400596618652},{"word":"a","start":45.025,"end":45.105,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0051475390791893005},{"word":"note","start":45.105,"end":45.585,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":-0.003671303391456604},{"word":"here","start":45.585,"end":45.985,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.010063115507364271},{"word":"that","start":45.985,"end":46.305,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.013865729793906212},{"word":"says","start":46.305,"end":46.465,"confidence":0.99609375,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.01041637733578682},{"word":"by","start":46.705,"end":46.865,"confidence":0.99902344,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.02455370686948299},{"word":"the","start":46.865,"end":46.945,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01945021189749241},{"word":"way","start":46.945,"end":47.185,"confidence":0.9951172,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.02316790632903576},{"word":"are","start":47.185,"end":47.345,"confidence":0.9760742,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.014289699494838716},{"word":"you","start":47.345,"end":47.665,"confidence":0.9199219,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01805748790502548},{"word":"this","start":47.905,"end":48.145,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.013694185763597488},{"word":"is","start":48.145,"end":48.385,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.009097984060645103},{"word":"mister","start":48.385,"end":48.864998,"confidence":0.82543945,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.0029161712154746056},{"word":"nevan","start":48.864998,"end":49.345,"confidence":0.27886963,"punctuated_word":"Nevan","sentiment":"neutral","sentiment_score":-0.0009260475635528564},{"word":"in","start":49.345,"end":49.845,"confidence":0.75390625,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0026647839695215225},{"word":"hshds","start":50.065,"end":50.565,"confidence":0.68518066,"punctuated_word":"HSHDS.","sentiment":"neutral","sentiment_score":-0.009410679340362549},{"word":"but","start":55.710938,"end":55.870937,"confidence":0.7973633,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1606486290693283},{"word":"you're","start":55.870937,"end":56.190937,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.18829703330993652},{"word":"coming","start":56.190937,"end":56.510937,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.2071613371372223},{"word":"up","start":56.510937,"end":56.670937,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.22675935924053192},{"word":"for","start":56.670937,"end":56.910934,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.22375960648059845},{"word":"an","start":56.910934,"end":57.150936,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.21125218272209167},{"word":"it","start":57.150936,"end":57.470936,"confidence":0.9941406,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.2770029604434967},{"word":"review","start":57.470936,"end":57.870937,"confidence":0.9975586,"punctuated_word":"review,","sentiment":"neutral","sentiment_score":-0.23006939888000488},{"word":"sir","start":57.870937,"end":58.270935,"confidence":0.9875488,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.1947881430387497},{"word":"towards","start":58.270935,"end":58.590935,"confidence":0.99902344,"punctuated_word":"towards","sentiment":"neutral","sentiment_score":-0.2017318159341812},{"word":"the","start":58.590935,"end":58.750935,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2170082330703735},{"word":"middle","start":58.750935,"end":59.070934,"confidence":1.0,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":-0.2533746063709259},{"word":"of","start":59.070934,"end":59.230934,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.221207931637764},{"word":"this","start":59.230934,"end":59.470936,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.29601284861564636},{"word":"year","start":59.470936,"end":59.970936,"confidence":0.9086914,"punctuated_word":"year?","sentiment":"neutral","sentiment_score":-0.302337646484375},{"word":"no","start":60.670937,"end":61.170937,"confidence":0.8847656,"punctuated_word":"No?","sentiment":"negative","sentiment_score":-0.49520838260650635},{"word":"okay","start":61.390938,"end":61.890938,"confidence":0.99365234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08429603278636932},{"word":"thank","start":62.190937,"end":62.510937,"confidence":0.5048828,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.31840839982032776},{"word":"you","start":62.510937,"end":62.855938,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10002514719963074}],"paragraphs":{"transcript":"\nAbby from TechnoOne. Hello, sir. Hi. This is Abby. Good afternoon.\n\nAbby from Techno One. Is this mister Merad Sequachia? This is Ebby, sir. Daniel from TechnoOne as well re asked me to reach out to you because we've spoken with you in the past. I have a note here that says by the way, are you this is mister Nevan in HSHDS.\n\nBut you're coming up for an IT review, sir, towards the middle of this year? No? Okay. Thank you","paragraphs":[{"sentences":[{"text":"Abby from TechnoOne.","start":6.96,"end":8.26,"sentiment":"neutral","sentiment_score":0.08068850884834926},{"text":"Hello, sir.","start":24.795,"end":25.675,"sentiment":"neutral","sentiment_score":0.11100229993462563},{"text":"Hi.","start":25.675,"end":25.915,"sentiment":"neutral","sentiment_score":0.13264788687229156},{"text":"This is Abby.","start":25.915,"end":26.895,"sentiment":"neutral","sentiment_score":0.14919128020604452},{"text":"Good afternoon.","start":26.955,"end":27.615,"sentiment":"positive","sentiment_score":0.3512010872364044}],"sentiment":"neutral","sentiment_score":0.15879036621613937,"num_words":11,"start":6.96,"end":27.615},{"sentences":[{"text":"Abby from Techno One.","start":27.835,"end":29.355,"sentiment":"neutral","sentiment_score":0.13833963125944138},{"text":"Is this mister Merad Sequachia?","start":29.355,"end":35.78,"sentiment":"neutral","sentiment_score":0.03819703608751297},{"text":"This is Ebby, sir.","start":35.78,"end":37.16,"sentiment":"neutral","sentiment_score":0.04981081560254097},{"text":"Daniel from TechnoOne as well re asked me to reach out to you because we've spoken with you in the past.","start":37.22,"end":44.625,"sentiment":"neutral","sentiment_score":0.05025581039843105},{"text":"I have a note here that says by the way, are you this is mister Nevan in HSHDS.","start":44.785,"end":50.565,"sentiment":"neutral","sentiment_score":0.009208018322371773}],"sentiment":"neutral","sentiment_score":0.041628909924139194,"num_words":52,"start":27.835,"end":50.565},{"sentences":[{"text":"But you're coming up for an IT review, sir, towards the middle of this year?","start":55.710938,"end":59.970936,"sentiment":"neutral","sentiment_score":-0.22742744882901508},{"text":"No?","start":60.670937,"end":61.170937,"sentiment":"negative","sentiment_score":-0.49520838260650635},{"text":"Okay.","start":61.390938,"end":61.890938,"sentiment":"neutral","sentiment_score":0.08429603278636932},{"text":"Thank you","start":62.190937,"end":62.855938,"sentiment":"neutral","sentiment_score":0.20921677350997925}],"sentiment":"neutral","sentiment_score":-0.17915213343344236,"num_words":19,"start":55.710938,"end":62.855938}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Abby. Please stay on the line. Speaking. Yeah. What is this regard to? Yeah. No. No. But but I need to know who are you and why are you calling me. No. No. No. I'm not. I'm not. Thank you.","confidence":0.9980469,"words":[{"word":"hi","start":0.16,"end":0.32,"confidence":0.90625,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04044511169195175},{"word":"if","start":0.32,"end":0.48,"confidence":0.984375,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.026886435225605965},{"word":"you","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.024344947189092636},{"word":"record","start":0.71999997,"end":1.04,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.019697928801178932},{"word":"your","start":1.04,"end":1.1999999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.023581288754940033},{"word":"name","start":1.1999999,"end":1.52,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.02082139067351818},{"word":"and","start":1.52,"end":1.76,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0258588083088398},{"word":"reason","start":1.76,"end":2.08,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.01725073903799057},{"word":"for","start":2.08,"end":2.24,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.022139988839626312},{"word":"calling","start":2.24,"end":2.74,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.0244158823043108},{"word":"i'll","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.032373376190662384},{"word":"see","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.037401556968688965},{"word":"if","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.031956255435943604},{"word":"this","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02716992050409317},{"word":"person","start":3.6799998,"end":4.0,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.033338677138090134},{"word":"is","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.024350497871637344},{"word":"available","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.02577228471636772},{"word":"thanks","start":15.335,"end":15.735,"confidence":0.99316406,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.5722493529319763},{"word":"abby","start":15.735,"end":16.235,"confidence":0.7631836,"punctuated_word":"Abby.","sentiment":"positive","sentiment_score":0.46036261320114136},{"word":"please","start":16.455,"end":16.935,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.2512633204460144},{"word":"stay","start":16.935,"end":17.255001,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.2925317883491516},{"word":"on","start":17.255001,"end":17.495,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.294573575258255},{"word":"the","start":17.495,"end":17.575,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2070072740316391},{"word":"line","start":17.575,"end":18.075,"confidence":0.9995117,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.24741822481155396},{"word":"speaking","start":23.175,"end":23.675,"confidence":0.88378906,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.088221475481987},{"word":"yeah","start":33.27,"end":33.510002,"confidence":0.80078125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02587350457906723},{"word":"what","start":33.510002,"end":33.75,"confidence":0.9970703,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.005095810629427433},{"word":"is","start":33.75,"end":33.91,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.006766621023416519},{"word":"this","start":33.91,"end":34.15,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.012519864365458488},{"word":"regard","start":34.15,"end":34.63,"confidence":0.45117188,"punctuated_word":"regard","sentiment":"neutral","sentiment_score":0.011702366173267365},{"word":"to","start":34.63,"end":35.13,"confidence":0.9802246,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":0.00936438888311386},{"word":"yeah","start":51.285,"end":51.525,"confidence":0.89990234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05827295035123825},{"word":"no","start":51.525,"end":51.765,"confidence":0.95996094,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2532936930656433},{"word":"no","start":51.765,"end":51.925,"confidence":0.9855957,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2518917918205261},{"word":"but","start":51.925,"end":52.085,"confidence":0.9790039,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.19115878641605377},{"word":"but","start":52.085,"end":52.325,"confidence":0.9716797,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.203017920255661},{"word":"i","start":52.325,"end":52.405,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.26552850008010864},{"word":"need","start":52.405,"end":52.645,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.29619237780570984},{"word":"to","start":52.645,"end":52.805,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.276021271944046},{"word":"know","start":52.805,"end":53.125,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.25981736183166504},{"word":"who","start":53.125,"end":53.364998,"confidence":0.97265625,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.2588360607624054},{"word":"are","start":53.364998,"end":53.445,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.20560574531555176},{"word":"you","start":53.445,"end":53.605,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2644793689250946},{"word":"and","start":53.605,"end":53.845,"confidence":0.6665039,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.30082377791404724},{"word":"why","start":53.845,"end":54.005,"confidence":0.9980469,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.27529504895210266},{"word":"are","start":54.005,"end":54.085,"confidence":0.62060547,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.2628905177116394},{"word":"you","start":54.085,"end":54.245,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.25155359506607056},{"word":"calling","start":54.245,"end":54.565002,"confidence":0.9970703,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.25354039669036865},{"word":"me","start":54.565002,"end":55.065002,"confidence":0.8210449,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.23741638660430908},{"word":"no","start":59.140938,"end":59.640938,"confidence":0.9135742,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.3723686039447784},{"word":"no","start":59.780937,"end":59.940937,"confidence":0.9916992,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.5271025896072388},{"word":"no","start":59.940937,"end":60.100937,"confidence":0.98535156,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.5967562198638916},{"word":"i'm","start":60.100937,"end":60.34094,"confidence":0.99316406,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6014723777770996},{"word":"not","start":60.34094,"end":60.580936,"confidence":0.79174805,"punctuated_word":"not.","sentiment":"negative","sentiment_score":-0.5997046232223511},{"word":"i'm","start":60.580936,"end":60.82094,"confidence":0.9682617,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5093441009521484},{"word":"not","start":60.82094,"end":61.060936,"confidence":0.9980469,"punctuated_word":"not.","sentiment":"negative","sentiment_score":-0.4742445945739746},{"word":"thank","start":61.060936,"end":61.300938,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.07837766408920288},{"word":"you","start":61.300938,"end":61.800938,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.1827065646648407}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Abby. Please stay on the line. Speaking.\n\nYeah. What is this regard to? Yeah. No. No.\n\nBut but I need to know who are you and why are you calling me. No. No. No. I'm not.\n\nI'm not. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":0.04044511169195175},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.32,"end":4.74,"sentiment":"neutral","sentiment_score":0.02608499862253666},{"text":"Thanks, Abby.","start":15.335,"end":16.235,"sentiment":"positive","sentiment_score":0.5163059830665588},{"text":"Please stay on the line.","start":16.455,"end":18.075,"sentiment":"neutral","sentiment_score":0.2585588365793228},{"text":"Speaking.","start":23.175,"end":23.675,"sentiment":"neutral","sentiment_score":0.088221475481987}],"sentiment":"neutral","sentiment_score":0.11485730856657028,"num_words":25,"start":0.16,"end":23.675},{"sentences":[{"text":"Yeah.","start":33.27,"end":33.510002,"sentiment":"neutral","sentiment_score":0.02587350457906723},{"text":"What is this regard to?","start":33.510002,"end":35.13,"sentiment":"neutral","sentiment_score":0.009089810214936734},{"text":"Yeah.","start":51.285,"end":51.525,"sentiment":"neutral","sentiment_score":-0.05827295035123825},{"text":"No.","start":51.525,"end":51.765,"sentiment":"neutral","sentiment_score":-0.2532936930656433},{"text":"No.","start":51.765,"end":51.925,"sentiment":"neutral","sentiment_score":-0.2518917918205261}],"sentiment":"neutral","sentiment_score":-0.05468176439818409,"num_words":9,"start":33.27,"end":51.925},{"sentences":[{"text":"But but I need to know who are you and why are you calling me.","start":51.925,"end":55.065002,"sentiment":"neutral","sentiment_score":-0.2534784744183222},{"text":"No.","start":59.140938,"end":59.640938,"sentiment":"negative","sentiment_score":-0.3723686039447784},{"text":"No.","start":59.780937,"end":59.940937,"sentiment":"negative","sentiment_score":-0.5271025896072388},{"text":"No.","start":59.940937,"end":60.100937,"sentiment":"negative","sentiment_score":-0.5967562198638916},{"text":"I'm not.","start":60.100937,"end":60.580936,"sentiment":"negative","sentiment_score":-0.6005885004997253}],"sentiment":"neutral","sentiment_score":-0.32497907653450964,"num_words":20,"start":51.925,"end":60.580936},{"sentences":[{"text":"I'm not.","start":60.580936,"end":61.060936,"sentiment":"negative","sentiment_score":-0.4917943477630615},{"text":"Thank you.","start":61.060936,"end":61.800938,"sentiment":"neutral","sentiment_score":-0.1305421143770218}],"sentiment":"neutral","sentiment_score":-0.31116823107004166,"num_words":4,"start":60.580936,"end":61.800938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Abby from TechnoOne.\n\nChannel 1: Thanks, Abby. Please stay on the line. Speaking.\n\nChannel 0: Hello, sir. Hi. This is Abby. Good afternoon. Abby from Techno One.\n\nIs this mister Merad\n\nChannel 1: Yeah. What is this regard to?\n\nChannel 0: Sequachia? This is Ebby, sir. Daniel from TechnoOne as well re asked me to reach out to you because we've spoken with you in the past. I have a note here that says by the way, are you this is mister Nevan in HSHDS.\n\nChannel 1: Yeah. No. No. But but I need to know who are you and why are you calling me.\n\nChannel 0: But you're coming up for an IT review, sir, towards the middle of\n\nChannel 1: No.\n\nChannel 0: this year?\n\nChannel 1: No. No. I'm not. I'm\n\nChannel 0: No?\n\nChannel 1: not. Thank you.\n\nChannel 0: Okay. Thank you","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":0.04044511169195175},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.32,"end":4.74,"sentiment":"neutral","sentiment_score":0.02608499862253666}],"sentiment":"neutral","sentiment_score":0.026929711156031665,"channel":1,"num_words":17,"start":0.16,"end":4.74},{"sentences":[{"text":"Abby from TechnoOne.","start":6.96,"end":8.26,"sentiment":"neutral","sentiment_score":0.08068850884834926}],"sentiment":"neutral","sentiment_score":0.08068850884834926,"channel":0,"num_words":3,"start":6.96,"end":8.26},{"sentences":[{"text":"Thanks, Abby.","start":15.335,"end":16.235,"sentiment":"positive","sentiment_score":0.5163059830665588},{"text":"Please stay on the line.","start":16.455,"end":18.075,"sentiment":"neutral","sentiment_score":0.2585588365793228},{"text":"Speaking.","start":23.175,"end":23.675,"sentiment":"neutral","sentiment_score":0.088221475481987}],"sentiment":"neutral","sentiment_score":0.30170345306396484,"channel":1,"num_words":8,"start":15.335,"end":23.675},{"sentences":[{"text":"Hello, sir.","start":24.795,"end":25.675,"sentiment":"neutral","sentiment_score":0.11100229993462563},{"text":"Hi.","start":25.675,"end":25.915,"sentiment":"neutral","sentiment_score":0.13264788687229156},{"text":"This is Abby.","start":25.915,"end":26.895,"sentiment":"neutral","sentiment_score":0.14919128020604452},{"text":"Good afternoon.","start":26.955,"end":27.615,"sentiment":"positive","sentiment_score":0.3512010872364044},{"text":"Abby from Techno One.","start":27.835,"end":29.355,"sentiment":"neutral","sentiment_score":0.13833963125944138}],"sentiment":"neutral","sentiment_score":0.17149891890585423,"channel":0,"num_words":12,"start":24.795,"end":29.355},{"sentences":[{"text":"Is this mister Merad","start":29.355,"end":31.215,"sentiment":"neutral","sentiment_score":0.04562955070286989}],"sentiment":"neutral","sentiment_score":0.04562955070286989,"channel":0,"num_words":4,"start":29.355,"end":31.215},{"sentences":[{"text":"Yeah.","start":33.27,"end":33.510002,"sentiment":"neutral","sentiment_score":0.02587350457906723},{"text":"What is this regard to?","start":33.510002,"end":35.13,"sentiment":"neutral","sentiment_score":0.009089810214936734}],"sentiment":"neutral","sentiment_score":0.011887092608958483,"channel":1,"num_words":6,"start":33.27,"end":35.13},{"sentences":[{"text":"Sequachia?","start":35.38,"end":35.78,"sentiment":"neutral","sentiment_score":0.008466977626085281},{"text":"This is Ebby, sir.","start":35.78,"end":37.16,"sentiment":"neutral","sentiment_score":0.04981081560254097},{"text":"Daniel from TechnoOne as well re asked me to reach out to you because we've spoken with you in the past.","start":37.22,"end":44.625,"sentiment":"neutral","sentiment_score":0.05025581039843105},{"text":"I have a note here that says by the way, are you this is mister Nevan in HSHDS.","start":44.785,"end":50.565,"sentiment":"neutral","sentiment_score":0.009208018322371773}],"sentiment":"neutral","sentiment_score":0.03247333155013621,"channel":0,"num_words":44,"start":35.38,"end":50.565},{"sentences":[{"text":"Yeah.","start":51.285,"end":51.525,"sentiment":"neutral","sentiment_score":-0.05827295035123825},{"text":"No.","start":51.525,"end":51.765,"sentiment":"neutral","sentiment_score":-0.2532936930656433},{"text":"No.","start":51.765,"end":51.925,"sentiment":"neutral","sentiment_score":-0.2518917918205261},{"text":"But but I need to know who are you and why are you calling me.","start":51.925,"end":55.065002,"sentiment":"neutral","sentiment_score":-0.2534784744183222}],"sentiment":"neutral","sentiment_score":-0.24253530841734675,"channel":1,"num_words":18,"start":51.285,"end":55.065002},{"sentences":[{"text":"But you're coming up for an IT review, sir, towards the middle of","start":55.710938,"end":59.230934,"sentiment":"neutral","sentiment_score":-0.21638932594886193}],"sentiment":"neutral","sentiment_score":-0.21638932594886193,"channel":0,"num_words":13,"start":55.710938,"end":59.230934},{"sentences":[{"text":"No.","start":59.140938,"end":59.640938,"sentiment":"negative","sentiment_score":-0.3723686039447784}],"sentiment":"negative","sentiment_score":-0.3723686039447784,"channel":1,"num_words":1,"start":59.140938,"end":59.640938},{"sentences":[{"text":"this year?","start":59.230934,"end":59.970936,"sentiment":"neutral","sentiment_score":-0.2991752475500107}],"sentiment":"neutral","sentiment_score":-0.2991752475500107,"channel":0,"num_words":2,"start":59.230934,"end":59.970936},{"sentences":[{"text":"No.","start":59.780937,"end":59.940937,"sentiment":"negative","sentiment_score":-0.5271025896072388},{"text":"No.","start":59.940937,"end":60.100937,"sentiment":"negative","sentiment_score":-0.5967562198638916},{"text":"I'm not.","start":60.100937,"end":60.580936,"sentiment":"negative","sentiment_score":-0.6005885004997253},{"text":"I'm","start":60.580936,"end":60.82094,"sentiment":"negative","sentiment_score":-0.5093441009521484}],"sentiment":"negative","sentiment_score":-0.5668759822845459,"channel":1,"num_words":5,"start":59.780937,"end":60.82094},{"sentences":[{"text":"No?","start":60.670937,"end":61.170937,"sentiment":"negative","sentiment_score":-0.49520838260650635}],"sentiment":"negative","sentiment_score":-0.49520838260650635,"channel":0,"num_words":1,"start":60.670937,"end":61.170937},{"sentences":[{"text":"not.","start":60.82094,"end":61.060936,"sentiment":"negative","sentiment_score":-0.4742445945739746},{"text":"Thank you.","start":61.060936,"end":61.800938,"sentiment":"neutral","sentiment_score":-0.1305421143770218}],"sentiment":"neutral","sentiment_score":-0.24510960777600607,"channel":1,"num_words":3,"start":60.82094,"end":61.800938},{"sentences":[{"text":"Okay.","start":61.390938,"end":61.890938,"sentiment":"neutral","sentiment_score":0.08429603278636932},{"text":"Thank you","start":62.190937,"end":62.855938,"sentiment":"neutral","sentiment_score":0.20921677350997925}],"sentiment":"neutral","sentiment_score":0.16757652660210928,"channel":0,"num_words":3,"start":61.390938,"end":62.855938}]},"summary":{"result":"success","short":"A representative from TechnoOne named Abby calls a customer named Mr. Merad and asks about his reason for calling. She asks him to stay on the line and confirms his identity. When she arrives, she tells Mr. Merad that he has received a note about being in the IT review and needs to know who he is and why he is calling. Mr. Merad denies being in the IT review and apologizes for the misunderstanding."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Abby from TechnoOne.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.03997621312737465},{"text":"Thanks, Abby.","start_word":20,"end_word":21,"sentiment":"positive","sentiment_score":0.5051172971725464},{"text":"Please stay on the line. Speaking. Hello, sir. Hi. This is Abby.","start_word":22,"end_word":33,"sentiment":"neutral","sentiment_score":0.16725848615169525},{"text":"Good afternoon.","start_word":34,"end_word":35,"sentiment":"positive","sentiment_score":0.3416362702846527},{"text":"Abby from Techno One. Is this mister Merad Yeah. What is this regard to? Sequachia? This is Ebby, sir. Daniel from TechnoOne as well re asked me to reach out to you because we've spoken with you in the past. I have a note here that says by the way, are you this is mister Nevan in HSHDS. Yeah. No. No. But but I need to know who are you and why are you calling me. But you're coming up for an IT review, sir, towards the middle of No. this year?","start_word":36,"end_word":127,"sentiment":"neutral","sentiment_score":-0.05626486986875534},{"text":"No. No. I'm not. I'm No? not.","start_word":128,"end_word":134,"sentiment":"negative","sentiment_score":-0.5449051260948181},{"text":"Thank you. Okay. Thank you","start_word":135,"end_word":139,"sentiment":"neutral","sentiment_score":0.03542931005358696}],"average":{"sentiment":"neutral","sentiment_score":-0.03690142428140505}}}}