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I'm looking to a different network because as per checking, your network is Linham. Right? Linham network. And then currently, your as I've mentioned, your plan is 100 and b p s $89.95. So the other plans that we have, if you're looking, higher speed, what we have is the 100 one moment. Okay? Let me just go back. Oh, Linham Supa Fazimastric. Are you after with download, upload, or just the speed actually speed? Uh-huh. Oh, okay. So FaxTeller, is that your like, oh, you're watching TV channels. Is that right? Oh, okay. Mm-mm. Residential. So the the applicable one for you is because the other one is just the same, the fifty fifty fifty symmetrical and one hundred one hundred symmetrical. The the other one is higher speed, which is the 200 n b p s slash 25. However, I do apologize. I'm looking with the Supa Supa Network prices and plans earlier. The Linham Network plans is Linham Fast residential 200 is 125 monthly. Is this okay with you? Alright. Sure. Thank you. I'll confirm this to our technical team. As I've mentioned, once it's completed and processed, they will send you a communication about the upgrade. Okay? Alright. Thank you. Have a good night ahead. Be safe. 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Matthew. Thank you so much for giving me a callback. This is Melissa again. Hi. This is in reference with your upgrade.\n\nI do apologize. I'm looking to a different network because as per checking, your network is Linham. Right? Linham network. And then currently, your as I've mentioned, your plan is 100 and b p s $89.95.\n\nSo the other plans that we have, if you're looking, higher speed, what we have is the 100 one moment. Okay? Let me just go back. Oh, Linham Supa Fazimastric. Are you after with download, upload, or just the speed actually speed?\n\nUh-huh. Oh, okay. So FaxTeller, is that your like, oh, you're watching TV channels. Is that right? Oh, okay.\n\nMm-mm. Residential. So the the applicable one for you is because the other one is just the same, the fifty fifty fifty symmetrical and one hundred one hundred symmetrical. The the other one is higher speed, which is the 200 n b p s slash 25. However, I do apologize.\n\nI'm looking with the Supa Supa Network prices and plans earlier. The Linham Network plans is Linham Fast residential 200 is 125 monthly. Is this okay with you? Alright. Sure.\n\nThank you. I'll confirm this to our technical team. As I've mentioned, once it's completed and processed, they will send you a communication about the upgrade. Okay? Alright.\n\nThank you. Have a good night ahead. Be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hey, Matthew.","start":0.08,"end":0.88,"sentiment":"neutral","sentiment_score":0.19055276364088058},{"text":"Thank you so much for giving me a callback.","start":0.88,"end":2.8799999,"sentiment":"positive","sentiment_score":0.6189190546671549},{"text":"This is Melissa again.","start":2.8799999,"end":4.18,"sentiment":"positive","sentiment_score":0.3399637043476105},{"text":"Hi.","start":6.08,"end":6.56,"sentiment":"neutral","sentiment_score":0.05143003910779953},{"text":"This is in reference with your upgrade.","start":6.56,"end":8.9,"sentiment":"neutral","sentiment_score":0.016771171774183}],"sentiment":"neutral","sentiment_score":0.32522000340015994,"num_words":23,"start":0.08,"end":8.9},{"sentences":[{"text":"I do apologize.","start":9.36,"end":10.26,"sentiment":"neutral","sentiment_score":-0.17730312049388885},{"text":"I'm looking to a different network because as per checking, your network is 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What? Well, my Foxtel when I'm watching Foxtel, it it sort of starts and it stops. So yeah. Whatever's the best. When I'm watching Foxtel, we get it through the Internet. Yeah. It it Alright. That'll be ICON. Thank you. Thank you. Bye bye. 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Thank you so much for giving me a callback. This is Melissa again.\n\nChannel 1: Hello?\n\nChannel 0: Hi. This is in reference with your upgrade. I do apologize. I'm looking to a different network because as per checking, your network is Linham. Right?\n\nChannel 1: What?\n\nChannel 0: Linham network. And then currently, your as I've mentioned, your plan is 100 and b p s $89.95. So the other plans that we have, if you're looking, higher speed, what we have is the 100 one moment. Okay? Let me just go back.\n\nOh, Linham Supa Fazimastric. Are you after with download, upload, or just the speed actually speed?\n\nChannel 1: Well, my Foxtel when I'm watching Foxtel, it it sort of starts and it stops.\n\nChannel 0: Uh-huh.\n\nChannel 1: So\n\nChannel 0: Oh, okay.\n\nChannel 1: yeah. Whatever's\n\nChannel 0: So\n\nChannel 1: the best.\n\nChannel 0: FaxTeller, is that your like, oh, you're watching TV channels. 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Have a\n\nChannel 1: Thank\n\nChannel 0: good night\n\nChannel 1: you.\n\nChannel 0: ahead.\n\nChannel 1: Bye\n\nChannel 0: Be\n\nChannel 1: bye.\n\nChannel 0: safe. 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technical team.","start":121.185005,"end":124.785,"sentiment":"neutral","sentiment_score":0.23273655346461705},{"text":"As I've mentioned, once it's completed and processed, they will send you a communication about the upgrade.","start":124.785,"end":130.97093,"sentiment":"neutral","sentiment_score":0.17818360425093593}],"sentiment":"neutral","sentiment_score":0.20443043831203664,"channel":0,"num_words":28,"start":119.90501,"end":130.97093},{"sentences":[{"text":"Okay?","start":130.97093,"end":131.47093,"sentiment":"neutral","sentiment_score":0.14448533952236176}],"sentiment":"neutral","sentiment_score":0.14448533952236176,"channel":0,"num_words":1,"start":130.97093,"end":131.47093},{"sentences":[{"text":"Thank 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The agent, Melissa, informed him that the upgrade is for the 100 and BPS $89.95 plan, and that the Siersna plan is for residential 100 and BPS 25. The agent also informed Matthew that he will receive a communication about the upgrade once it's processed and sent a confirmation to the technical team."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hey, Matthew.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.1905527710914612},{"text":"Thank you so much for giving me a callback. This is Melissa again.","start_word":2,"end_word":14,"sentiment":"positive","sentiment_score":0.5373864769935608},{"text":"Hello? Hi. This is in reference with your upgrade. I do apologize. I'm looking to a different network because as per checking, your network is Linham. Right? What? Linham network. And then currently, your as I've mentioned, your plan is 100 and b p s $89.95. So the other plans that we have, if you're looking, higher speed, what we have is the 100 one moment. Okay? Let me just go back. Oh, Linham Supa Fazimastric. Are you after with download, upload, or just the speed actually speed? Well, my Foxtel when I'm watching Foxtel, it it sort of starts and it stops. Uh-huh. So Oh, okay. yeah. Whatever's So the best. FaxTeller, is that your like, oh, you're watching TV channels. Is that right? When I'm watching Foxtel, we get it Oh, through okay. the Internet. Mm-mm. Yeah. Residential. It it So the the applicable one for you is because the other one is just the same, the fifty fifty fifty symmetrical and one hundred one hundred symmetrical. The the other one is higher speed, which is the 200 Alright. n b p s slash 25. However, I do apologize. I'm looking with the Supa Supa Network prices and plans earlier. The Linham Network plans is Linham Fast residential 200 is 125 monthly. Is this okay with you? That'll be ICON. Alright. Sure.","start_word":15,"end_word":238,"sentiment":"neutral","sentiment_score":0.002218635519966483},{"text":"Thank you.","start_word":239,"end_word":240,"sentiment":"positive","sentiment_score":0.3461833894252777},{"text":"I'll confirm this to our technical team. As I've mentioned, once it's completed and processed, they will send you a communication about the upgrade. Okay? Thank you. Alright.","start_word":241,"end_word":268,"sentiment":"neutral","sentiment_score":0.20411038398742676},{"text":"Thank you. Have a Thank good night you.","start_word":269,"end_word":276,"sentiment":"positive","sentiment_score":0.46422290802001953},{"text":"ahead. Bye Be bye. safe. Bye bye. Bye bye.","start_word":277,"end_word":285,"sentiment":"neutral","sentiment_score":0.21039362251758575}],"average":{"sentiment":"neutral","sentiment_score":0.066814995667325}}}}