{"metadata":{"transaction_key":"deprecated","request_id":"01a064ff-52f9-73a0-ab28-e3fe5b30d4e0","sha256":"ddc6ed08a94b9357c1e69d097099759666aa0e1ecd63823e78b4ad4f03a63fb8","created":"2026-09-03T02:00:51.139Z","duration":58.823936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":183,"output_tokens":47},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":206,"output_tokens":206},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":206,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Rafael. Good day to you. It's Andrew from Vigilance AI. Have I caught you in a bad time? Oh, yeah. Vigilance AI, Rafael. We're an AI SoC platform, and we we have actually sent you an email regarding that. And I'm just checking, mate, if you're available for a really quick demo with our CTO. Oh, is it because you guys already have cybersecurity? Is that it? Do you guys already have a cybersecurity? Is that why you're not interested? Oh, you guys are oh, I see. I see. Well alright. Well, Rapal, just wanted to thank you, mate. You have a great day then.","confidence":0.9941406,"words":[{"word":"hi","start":3.04,"end":3.4399998,"confidence":0.9941406,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.1269310712814331},{"word":"rafael","start":3.4399998,"end":3.9399998,"confidence":0.8930664,"punctuated_word":"Rafael.","sentiment":"neutral","sentiment_score":0.189834788441658},{"word":"good","start":4.24,"end":4.48,"confidence":0.5703125,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4365836083889008},{"word":"day","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.47284820675849915},{"word":"to","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4447649121284485},{"word":"you","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4516535699367523},{"word":"it's","start":5.12,"end":5.44,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.20664112269878387},{"word":"andrew","start":5.44,"end":5.8399997,"confidence":1.0,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.15479755401611328},{"word":"from","start":5.8399997,"end":6.08,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.14312590658664703},{"word":"vigilance","start":6.08,"end":6.58,"confidence":0.9567871,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.15151134133338928},{"word":"ai","start":7.04,"end":7.52,"confidence":0.8671875,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.1765899360179901},{"word":"have","start":7.52,"end":7.68,"confidence":0.97998047,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.02186347171664238},{"word":"i","start":7.68,"end":7.8399997,"confidence":0.96533203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05012158676981926},{"word":"caught","start":7.8399997,"end":8.16,"confidence":0.9941406,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":-0.09310385584831238},{"word":"you","start":8.16,"end":8.24,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13623113930225372},{"word":"in","start":8.24,"end":8.4,"confidence":0.87597656,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2150660753250122},{"word":"a","start":8.4,"end":8.48,"confidence":0.97998047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16613981127738953},{"word":"bad","start":8.48,"end":8.72,"confidence":0.9819336,"punctuated_word":"bad","sentiment":"neutral","sentiment_score":-0.20683105289936063},{"word":"time","start":8.72,"end":9.22,"confidence":0.99658203,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":-0.2037026584148407},{"word":"oh","start":13.285,"end":13.445,"confidence":0.9814453,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.022229714319109917},{"word":"yeah","start":13.445,"end":13.844999,"confidence":0.9951172,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.003211839124560356},{"word":"vigilance","start":13.844999,"end":14.344999,"confidence":0.9873047,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.024308672174811363},{"word":"ai","start":14.6449995,"end":14.965,"confidence":0.7973633,"punctuated_word":"AI,","sentiment":"neutral","sentiment_score":0.02005224302411079},{"word":"rafael","start":14.965,"end":15.465,"confidence":0.74194336,"punctuated_word":"Rafael.","sentiment":"neutral","sentiment_score":0.03326507285237312},{"word":"we're","start":15.605,"end":16.005,"confidence":0.99853516,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.047006040811538696},{"word":"an","start":16.005,"end":16.485,"confidence":0.984375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.05063636600971222},{"word":"ai","start":16.485,"end":16.805,"confidence":0.56689453,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.06923367083072662},{"word":"soc","start":16.805,"end":17.285,"confidence":0.7553711,"punctuated_word":"SoC","sentiment":"neutral","sentiment_score":0.028258424252271652},{"word":"platform","start":17.285,"end":17.785,"confidence":0.80371094,"punctuated_word":"platform,","sentiment":"neutral","sentiment_score":0.032732993364334106},{"word":"and","start":18.805,"end":19.205,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01614866405725479},{"word":"we","start":19.205,"end":19.445,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0331357903778553},{"word":"we","start":19.445,"end":19.765,"confidence":0.5830078,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05716586112976074},{"word":"have","start":19.765,"end":19.925,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06477871537208557},{"word":"actually","start":19.925,"end":20.324999,"confidence":0.9921875,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.05219428613781929},{"word":"sent","start":20.324999,"end":20.485,"confidence":0.58496094,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.04307195916771889},{"word":"you","start":20.485,"end":20.645,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.042730774730443954},{"word":"an","start":20.645,"end":20.965,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.037358760833740234},{"word":"email","start":20.965,"end":21.445,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.03441358730196953},{"word":"regarding","start":21.445,"end":21.925,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.02688848227262497},{"word":"that","start":21.925,"end":22.244999,"confidence":0.89624023,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.044860295951366425},{"word":"and","start":22.244999,"end":22.744999,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.046774111688137054},{"word":"i'm","start":22.805,"end":23.125,"confidence":0.8479004,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.046431802213191986},{"word":"just","start":23.125,"end":23.605,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04779038578271866},{"word":"checking","start":23.605,"end":24.005,"confidence":0.9265137,"punctuated_word":"checking,","sentiment":"neutral","sentiment_score":0.0413178876042366},{"word":"mate","start":24.005,"end":24.325,"confidence":0.98657227,"punctuated_word":"mate,","sentiment":"neutral","sentiment_score":0.06975843757390976},{"word":"if","start":24.325,"end":24.404999,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05180700123310089},{"word":"you're","start":24.404999,"end":24.724998,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.0281992144882679},{"word":"available","start":24.724998,"end":25.224998,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.032116156071424484},{"word":"for","start":25.285,"end":25.525,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04407532513141632},{"word":"a","start":25.525,"end":25.765,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04836517572402954},{"word":"really","start":25.765,"end":26.005,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.03589228540658951},{"word":"quick","start":26.005,"end":26.244999,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.052596691995859146},{"word":"demo","start":26.244999,"end":26.645,"confidence":1.0,"punctuated_word":"demo","sentiment":"neutral","sentiment_score":0.029432177543640137},{"word":"with","start":26.645,"end":26.884998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.030326809734106064},{"word":"our","start":26.884998,"end":27.044998,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.03366465121507645},{"word":"cto","start":27.044998,"end":27.544998,"confidence":0.8334961,"punctuated_word":"CTO.","sentiment":"neutral","sentiment_score":0.02209940180182457},{"word":"oh","start":30.93,"end":31.43,"confidence":0.9326172,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.146614670753479},{"word":"is","start":32.21,"end":32.37,"confidence":0.8413086,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11874057352542876},{"word":"it","start":32.37,"end":32.53,"confidence":0.9902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14430253207683563},{"word":"because","start":32.53,"end":32.85,"confidence":0.9921875,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1590900421142578},{"word":"you","start":32.85,"end":33.01,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16032810509204865},{"word":"guys","start":33.01,"end":33.25,"confidence":0.99902344,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.17992189526557922},{"word":"already","start":33.25,"end":33.57,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.15798521041870117},{"word":"have","start":33.57,"end":33.809998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1729094535112381},{"word":"cybersecurity","start":33.809998,"end":34.309998,"confidence":0.8937988,"punctuated_word":"cybersecurity?","sentiment":"neutral","sentiment_score":-0.1546940803527832},{"word":"is","start":34.61,"end":34.77,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.1295142024755478},{"word":"that","start":34.77,"end":35.01,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14272499084472656},{"word":"it","start":35.01,"end":35.51,"confidence":0.9436035,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.13734778761863708},{"word":"do","start":40.225002,"end":40.385002,"confidence":0.76416016,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.1943659484386444},{"word":"you","start":40.385002,"end":40.545002,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.239357128739357},{"word":"guys","start":40.545002,"end":40.785,"confidence":0.99902344,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.2550147473812103},{"word":"already","start":40.785,"end":41.105,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.16784149408340454},{"word":"have","start":41.105,"end":41.345,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.16529180109500885},{"word":"a","start":41.345,"end":41.425,"confidence":0.9472656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.214971125125885},{"word":"cybersecurity","start":41.425,"end":41.925,"confidence":0.75927734,"punctuated_word":"cybersecurity?","sentiment":"neutral","sentiment_score":-0.1994735300540924},{"word":"is","start":42.225002,"end":42.385002,"confidence":0.9863281,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.27327868342399597},{"word":"that","start":42.385002,"end":42.545002,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.26552754640579224},{"word":"why","start":42.545002,"end":42.785,"confidence":0.97998047,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.2686420977115631},{"word":"you're","start":42.785,"end":43.105,"confidence":0.98950195,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.34024593234062195},{"word":"not","start":43.105,"end":43.425,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.34310826659202576},{"word":"interested","start":43.425,"end":43.925,"confidence":1.0,"punctuated_word":"interested?","sentiment":"neutral","sentiment_score":-0.2801535129547119},{"word":"oh","start":48.248936,"end":48.408936,"confidence":0.9182129,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.023861175402998924},{"word":"you","start":48.408936,"end":48.568935,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05195842310786247},{"word":"guys","start":48.568935,"end":48.888935,"confidence":0.99902344,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.04988715797662735},{"word":"are","start":48.888935,"end":49.368935,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.019319016486406326},{"word":"oh","start":49.528934,"end":50.028934,"confidence":0.9536133,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.014930639415979384},{"word":"i","start":50.088936,"end":50.248936,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0369684211909771},{"word":"see","start":50.248936,"end":50.488937,"confidence":0.9802246,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.03542942553758621},{"word":"i","start":50.488937,"end":50.728935,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01589253358542919},{"word":"see","start":50.728935,"end":50.968937,"confidence":0.9794922,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.01440783403813839},{"word":"well","start":50.968937,"end":51.368935,"confidence":0.98828125,"punctuated_word":"Well","sentiment":"neutral","sentiment_score":0.04581514000892639},{"word":"alright","start":51.688934,"end":52.088936,"confidence":0.99365234,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.1082843765616417},{"word":"well","start":52.088936,"end":52.488937,"confidence":0.9941406,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.210491344332695},{"word":"rapal","start":52.488937,"end":52.968937,"confidence":0.74153644,"punctuated_word":"Rapal,","sentiment":"positive","sentiment_score":0.3404735028743744},{"word":"just","start":52.968937,"end":53.288937,"confidence":0.76416016,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.34477686882019043},{"word":"wanted","start":53.288937,"end":53.688934,"confidence":1.0,"punctuated_word":"wanted","sentiment":"positive","sentiment_score":0.41198107600212097},{"word":"to","start":53.688934,"end":53.768936,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4028615653514862},{"word":"thank","start":53.768936,"end":54.008934,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.4903918206691742},{"word":"you","start":54.008934,"end":54.248936,"confidence":0.99658203,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.5396943092346191},{"word":"mate","start":54.248936,"end":54.728935,"confidence":0.98706055,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.4377877116203308},{"word":"you","start":54.728935,"end":54.888935,"confidence":0.74658203,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.5149834156036377},{"word":"have","start":54.888935,"end":54.968933,"confidence":0.99902344,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5467594861984253},{"word":"a","start":54.968933,"end":55.048935,"confidence":0.98828125,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4979504346847534},{"word":"great","start":55.048935,"end":55.288937,"confidence":0.99902344,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.5229378938674927},{"word":"day","start":55.288937,"end":55.528934,"confidence":1.0,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.526231050491333},{"word":"then","start":55.528934,"end":56.028934,"confidence":0.9875488,"punctuated_word":"then.","sentiment":"positive","sentiment_score":0.427379310131073}],"paragraphs":{"transcript":"\nHi, Rafael. Good day to you. It's Andrew from Vigilance AI. Have I caught you in a bad time? Oh, yeah.\n\nVigilance AI, Rafael. We're an AI SoC platform, and we we have actually sent you an email regarding that. And I'm just checking, mate, if you're available for a really quick demo with our CTO. Oh, is it because you guys already have cybersecurity? Is that it?\n\nDo you guys already have a cybersecurity? Is that why you're not interested? Oh, you guys are oh, I see. I see. Well alright.\n\nWell, Rapal, just wanted to thank you, mate. You have a great day then.","paragraphs":[{"sentences":[{"text":"Hi, Rafael.","start":3.04,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.15838292986154556},{"text":"Good day to you.","start":4.24,"end":5.12,"sentiment":"positive","sentiment_score":0.4514625743031502},{"text":"It's Andrew from Vigilance AI.","start":5.12,"end":7.52,"sentiment":"neutral","sentiment_score":0.16653317213058472},{"text":"Have I caught you in a bad time?","start":7.52,"end":9.22,"sentiment":"neutral","sentiment_score":-0.13116658851504326},{"text":"Oh, yeah.","start":13.285,"end":13.844999,"sentiment":"neutral","sentiment_score":-0.012720776721835136}],"sentiment":"neutral","sentiment_score":0.08954798838212377,"num_words":21,"start":3.04,"end":13.844999},{"sentences":[{"text":"Vigilance AI, Rafael.","start":13.844999,"end":15.465,"sentiment":"neutral","sentiment_score":0.02587532935043176},{"text":"We're an AI SoC platform, and we we have actually sent you an email regarding that.","start":15.605,"end":22.244999,"sentiment":"neutral","sentiment_score":0.04253841703757644},{"text":"And I'm just checking, mate, if you're available for a really quick demo with our CTO.","start":22.244999,"end":27.544998,"sentiment":"neutral","sentiment_score":0.04129046970047057},{"text":"Oh, is it because you guys already have cybersecurity?","start":30.93,"end":34.309998,"sentiment":"neutral","sentiment_score":-0.15495406256781685},{"text":"Is that it?","start":34.61,"end":35.51,"sentiment":"neutral","sentiment_score":-0.1365289936463038}],"sentiment":"neutral","sentiment_score":-0.00819756102530246,"num_words":47,"start":13.844999,"end":35.51},{"sentences":[{"text":"Do you guys already have a cybersecurity?","start":40.225002,"end":41.925,"sentiment":"neutral","sentiment_score":-0.2051879678453718},{"text":"Is that why you're not interested?","start":42.225002,"end":43.925,"sentiment":"neutral","sentiment_score":-0.29515933990478516},{"text":"Oh, you guys are oh, I see.","start":48.248936,"end":50.488937,"sentiment":"neutral","sentiment_score":-0.03319346558834825},{"text":"I see.","start":50.488937,"end":50.968937,"sentiment":"neutral","sentiment_score":-0.01515018381178379},{"text":"Well alright.","start":50.968937,"end":52.088936,"sentiment":"neutral","sentiment_score":0.07704975828528404}],"sentiment":"neutral","sentiment_score":-0.1381594551882396,"num_words":24,"start":40.225002,"end":52.088936},{"sentences":[{"text":"Well, Rapal, just wanted to thank you, mate.","start":52.088936,"end":54.728935,"sentiment":"positive","sentiment_score":0.3973072748631239},{"text":"You have a great day then.","start":54.728935,"end":56.028934,"sentiment":"positive","sentiment_score":0.5060402651627859}],"sentiment":"positive","sentiment_score":0.4439071278486933,"num_words":14,"start":52.088936,"end":56.028934}]}}]},{"alternatives":[{"transcript":"This is Rafael. From where are you? Sorry. I didn't catch you. Not really. No. No. Because of what? Sorry. We are cyber security. Thank you. Bye.","confidence":0.9855957,"words":[{"word":"this","start":1.04,"end":1.4399999,"confidence":0.94970703,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.02704799361526966},{"word":"is","start":1.4399999,"end":1.5999999,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01701544225215912},{"word":"rafael","start":1.5999999,"end":2.1,"confidence":0.74194336,"punctuated_word":"Rafael.","sentiment":"neutral","sentiment_score":0.021147429943084717},{"word":"from","start":9.84,"end":10.24,"confidence":0.97509766,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.0935576558113098},{"word":"where","start":10.24,"end":10.48,"confidence":0.99902344,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.0875844657421112},{"word":"are","start":10.48,"end":10.639999,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.08421999216079712},{"word":"you","start":10.639999,"end":10.8,"confidence":0.8894043,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.0898899957537651},{"word":"sorry","start":10.8,"end":11.2,"confidence":0.9855957,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.23013873398303983},{"word":"i","start":11.2,"end":11.36,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2395123690366745},{"word":"didn't","start":11.36,"end":11.679999,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.22266969084739685},{"word":"catch","start":11.679999,"end":12.0,"confidence":0.8203125,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":-0.18487007915973663},{"word":"you","start":12.0,"end":12.5,"confidence":0.9946289,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.19855897128582},{"word":"not","start":28.505001,"end":28.744999,"confidence":0.94384766,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.2383395880460739},{"word":"really","start":28.744999,"end":29.145,"confidence":0.9970703,"punctuated_word":"really.","sentiment":"neutral","sentiment_score":-0.23923292756080627},{"word":"no","start":29.145,"end":29.645,"confidence":0.9914551,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.25269606709480286},{"word":"no","start":30.0,"end":30.5,"confidence":0.85302734,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.24384477734565735},{"word":"because","start":37.04,"end":37.44,"confidence":0.9921875,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.1341695338487625},{"word":"of","start":37.44,"end":37.6,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1282956302165985},{"word":"what","start":37.6,"end":37.84,"confidence":0.9880371,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.11537405103445052},{"word":"sorry","start":37.84,"end":38.34,"confidence":0.7607422,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1591416895389557},{"word":"we","start":44.835,"end":45.235,"confidence":0.56347656,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.1408616006374359},{"word":"are","start":45.235,"end":45.475002,"confidence":0.8852539,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.13113948702812195},{"word":"cyber","start":45.475002,"end":45.955,"confidence":0.4753418,"punctuated_word":"cyber","sentiment":"neutral","sentiment_score":-0.14123868942260742},{"word":"security","start":45.955,"end":46.455,"confidence":0.9951172,"punctuated_word":"security.","sentiment":"neutral","sentiment_score":-0.137520894408226},{"word":"thank","start":55.395,"end":55.635002,"confidence":0.9291992,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4614623188972473},{"word":"you","start":55.635002,"end":56.135002,"confidence":0.96875,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2800164818763733},{"word":"bye","start":56.355,"end":56.855,"confidence":0.99609375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.12575353682041168}],"paragraphs":{"transcript":"\nThis is Rafael. From where are you? Sorry. I didn't catch you. Not really.\n\nNo. No. Because of what? Sorry. We are cyber security.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"This is Rafael.","start":1.04,"end":2.1,"sentiment":"neutral","sentiment_score":0.021736955270171165},{"text":"From where are you?","start":9.84,"end":10.8,"sentiment":"neutral","sentiment_score":-0.08881302736699581},{"text":"Sorry.","start":10.8,"end":11.2,"sentiment":"neutral","sentiment_score":-0.23013873398303983},{"text":"I didn't catch you.","start":11.2,"end":12.5,"sentiment":"neutral","sentiment_score":-0.211402777582407},{"text":"Not really.","start":28.505001,"end":29.145,"sentiment":"neutral","sentiment_score":-0.2387862578034401}],"sentiment":"neutral","sentiment_score":-0.13166882882692985,"num_words":14,"start":1.04,"end":29.145},{"sentences":[{"text":"No.","start":29.145,"end":29.645,"sentiment":"neutral","sentiment_score":-0.25269606709480286},{"text":"No.","start":30.0,"end":30.5,"sentiment":"neutral","sentiment_score":-0.24384477734565735},{"text":"Because of what?","start":37.04,"end":37.84,"sentiment":"neutral","sentiment_score":-0.1259464050332705},{"text":"Sorry.","start":37.84,"end":38.34,"sentiment":"neutral","sentiment_score":-0.1591416895389557},{"text":"We are cyber security.","start":44.835,"end":46.455,"sentiment":"neutral","sentiment_score":-0.13769016787409782}],"sentiment":"neutral","sentiment_score":-0.15842824205756187,"num_words":10,"start":29.145,"end":46.455},{"sentences":[{"text":"Thank you.","start":55.395,"end":56.135002,"sentiment":"positive","sentiment_score":0.3707394003868103},{"text":"Bye.","start":56.355,"end":56.855,"sentiment":"neutral","sentiment_score":0.12575353682041168}],"sentiment":"neutral","sentiment_score":0.28907744586467743,"num_words":3,"start":55.395,"end":56.855}]}}]}],"paragraphs":{"transcript":"\nChannel 1: This is Rafael.\n\nChannel 0: Hi, Rafael. Good day to you. It's Andrew from Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: From where are you? Sorry. I didn't catch you.\n\nChannel 0: Oh, yeah. Vigilance AI, Rafael. We're an AI SoC platform, and we we have actually sent you an email regarding that. And I'm just checking, mate, if you're available for a really quick demo with our CTO.\n\nChannel 1: Not really. No. No.\n\nChannel 0: Oh, is it because you guys already have cybersecurity? Is that it?\n\nChannel 1: Because of what? Sorry.\n\nChannel 0: Do you guys already have a cybersecurity? Is that why you're not interested?\n\nChannel 1: We are cyber security.\n\nChannel 0: Oh, you guys are oh, I see. I see. Well alright. Well, Rapal, just wanted to thank you, mate. You have a great day\n\nChannel 1: Thank\n\nChannel 0: then.\n\nChannel 1: you. Bye.","paragraphs":[{"sentences":[{"text":"This is Rafael.","start":1.04,"end":2.1,"sentiment":"neutral","sentiment_score":0.021736955270171165}],"sentiment":"neutral","sentiment_score":0.021736955270171165,"channel":1,"num_words":3,"start":1.04,"end":2.1},{"sentences":[{"text":"Hi, Rafael.","start":3.04,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.15838292986154556},{"text":"Good day to you.","start":4.24,"end":5.12,"sentiment":"positive","sentiment_score":0.4514625743031502},{"text":"It's Andrew from Vigilance AI.","start":5.12,"end":7.52,"sentiment":"neutral","sentiment_score":0.16653317213058472},{"text":"Have I caught you in a bad time?","start":7.52,"end":9.22,"sentiment":"neutral","sentiment_score":-0.13116658851504326}],"sentiment":"neutral","sentiment_score":0.10031312155096155,"channel":0,"num_words":19,"start":3.04,"end":9.22},{"sentences":[{"text":"From where are you?","start":9.84,"end":10.8,"sentiment":"neutral","sentiment_score":-0.08881302736699581},{"text":"Sorry.","start":10.8,"end":11.2,"sentiment":"neutral","sentiment_score":-0.23013873398303983},{"text":"I didn't catch you.","start":11.2,"end":12.5,"sentiment":"neutral","sentiment_score":-0.211402777582407}],"sentiment":"neutral","sentiment_score":-0.159000217086739,"channel":1,"num_words":9,"start":9.84,"end":12.5},{"sentences":[{"text":"Oh, yeah.","start":13.285,"end":13.844999,"sentiment":"neutral","sentiment_score":-0.012720776721835136},{"text":"Vigilance AI, Rafael.","start":13.844999,"end":15.465,"sentiment":"neutral","sentiment_score":0.02587532935043176},{"text":"We're an AI SoC platform, and we we have actually sent you an email regarding that.","start":15.605,"end":22.244999,"sentiment":"neutral","sentiment_score":0.04253841703757644},{"text":"And I'm just checking, mate, if you're available for a really quick demo with our CTO.","start":22.244999,"end":27.544998,"sentiment":"neutral","sentiment_score":0.04129046970047057}],"sentiment":"neutral","sentiment_score":0.03766071952476695,"channel":0,"num_words":37,"start":13.285,"end":27.544998},{"sentences":[{"text":"Not really.","start":28.505001,"end":29.145,"sentiment":"neutral","sentiment_score":-0.2387862578034401},{"text":"No.","start":29.145,"end":29.645,"sentiment":"neutral","sentiment_score":-0.25269606709480286},{"text":"No.","start":30.0,"end":30.5,"sentiment":"neutral","sentiment_score":-0.24384477734565735}],"sentiment":"neutral","sentiment_score":-0.2435283400118351,"channel":1,"num_words":4,"start":28.505001,"end":30.5},{"sentences":[{"text":"Oh, is it because you guys already have cybersecurity?","start":30.93,"end":34.309998,"sentiment":"neutral","sentiment_score":-0.15495406256781685},{"text":"Is that it?","start":34.61,"end":35.51,"sentiment":"neutral","sentiment_score":-0.1365289936463038}],"sentiment":"neutral","sentiment_score":-0.15034779533743858,"channel":0,"num_words":12,"start":30.93,"end":35.51},{"sentences":[{"text":"Because of what?","start":37.04,"end":37.84,"sentiment":"neutral","sentiment_score":-0.1259464050332705},{"text":"Sorry.","start":37.84,"end":38.34,"sentiment":"neutral","sentiment_score":-0.1591416895389557}],"sentiment":"neutral","sentiment_score":-0.1342452261596918,"channel":1,"num_words":4,"start":37.04,"end":38.34},{"sentences":[{"text":"Do you guys already have a cybersecurity?","start":40.225002,"end":41.925,"sentiment":"neutral","sentiment_score":-0.2051879678453718},{"text":"Is that why you're not interested?","start":42.225002,"end":43.925,"sentiment":"neutral","sentiment_score":-0.29515933990478516}],"sentiment":"neutral","sentiment_score":-0.24671321648817796,"channel":0,"num_words":13,"start":40.225002,"end":43.925},{"sentences":[{"text":"We are cyber security.","start":44.835,"end":46.455,"sentiment":"neutral","sentiment_score":-0.13769016787409782}],"sentiment":"neutral","sentiment_score":-0.13769016787409782,"channel":1,"num_words":4,"start":44.835,"end":46.455},{"sentences":[{"text":"Oh, you guys are oh, I see.","start":48.248936,"end":50.488937,"sentiment":"neutral","sentiment_score":-0.03319346558834825},{"text":"I see.","start":50.488937,"end":50.968937,"sentiment":"neutral","sentiment_score":-0.01515018381178379},{"text":"Well alright.","start":50.968937,"end":52.088936,"sentiment":"neutral","sentiment_score":0.07704975828528404},{"text":"Well, Rapal, just wanted to thank you, mate.","start":52.088936,"end":54.728935,"sentiment":"positive","sentiment_score":0.3973072748631239},{"text":"You have a great day","start":54.728935,"end":55.528934,"sentiment":"positive","sentiment_score":0.5217724561691284}],"sentiment":"neutral","sentiment_score":0.2366152237324665,"channel":0,"num_words":24,"start":48.248936,"end":55.528934},{"sentences":[{"text":"Thank","start":55.395,"end":55.635002,"sentiment":"positive","sentiment_score":0.4614623188972473}],"sentiment":"positive","sentiment_score":0.4614623188972473,"channel":1,"num_words":1,"start":55.395,"end":55.635002},{"sentences":[{"text":"then.","start":55.528934,"end":56.028934,"sentiment":"positive","sentiment_score":0.427379310131073}],"sentiment":"positive","sentiment_score":0.427379310131073,"channel":0,"num_words":1,"start":55.528934,"end":56.028934},{"sentences":[{"text":"you.","start":55.635002,"end":56.135002,"sentiment":"neutral","sentiment_score":0.2800164818763733},{"text":"Bye.","start":56.355,"end":56.855,"sentiment":"neutral","sentiment_score":0.12575353682041168}],"sentiment":"neutral","sentiment_score":0.2028850093483925,"channel":1,"num_words":2,"start":55.635002,"end":56.855}]},"summary":{"result":"success","short":"An agent fromornets auto AI called Rafael to offer a demo of their AI SoC platform, but Rafael declined, stating that he already has cybersecurity and is not interested. The agent thanked Rafael and ended the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"This is Rafael. Hi, Rafael.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.08998624980449677},{"text":"Good day to you.","start_word":5,"end_word":8,"sentiment":"positive","sentiment_score":0.451500803232193},{"text":"It's Andrew from Vigilance AI. Have I caught you in a bad time? From where are you? Sorry. I didn't catch you. Oh, yeah. Vigilance AI, Rafael. We're an AI SoC platform, and we we have actually sent you an email regarding that. And I'm just checking, mate, if you're available for a really quick demo with our CTO. Not really. No. No. Oh, is it because you guys already have cybersecurity? Is that it? Because of what? Sorry. Do you guys already have a cybersecurity? Is that why you're not interested? We are cyber security. Oh, you guys are oh, I see. I see. Well alright.","start_word":9,"end_word":115,"sentiment":"neutral","sentiment_score":-0.06298423558473587},{"text":"Well, Rapal, just wanted to thank you, mate. You have a great day Thank then.","start_word":116,"end_word":130,"sentiment":"positive","sentiment_score":0.430791288614273},{"text":"you. Bye.","start_word":131,"end_word":132,"sentiment":"neutral","sentiment_score":0.21271498501300812}],"average":{"sentiment":"neutral","sentiment_score":0.017265867261053287}}}}